Williams v. Tissier , 2019 IL App (5th) 180046 ( 2021 )


Menu:
  •                                                                              Digitally signed
    by Reporter of
    Decisions
    Reason: I attest to
    Illinois Official Reports                            the accuracy and
    integrity of this
    document
    Appellate Court                               Date: 2021.04.13
    10:38:11 -05'00'
    Williams v. Tissier, 
    2019 IL App (5th) 180046
    Appellate Court     CRYSTAL M. WILLIAMS, Individually, and as Parent and Next
    Caption             Friend of JERRIN K. WILLIAMS, a Disabled Minor, Plaintiff-
    Appellant, v. BRADLEY J. TISSIER, M.D., OB GYN CARE, LLC;
    ST. ELIZABETH’S HOSPITAL OF THE HOSPITAL SISTERS OF
    THE THIRD ORDER OF ST. FRANCIS; and HOSPITAL SISTERS
    HEALTH SYSTEM, Defendants (St. Elizabeth’s Hospital of the
    Hospital Sisters of the Third Order of St. Francis, Defendant-
    Appellee).
    District & No.      Fifth District
    No. 5-18-0046
    Filed               December 19, 2019
    Decision Under      Appeal from the Circuit Court of St. Clair County, No. 09-L526; the
    Review              Hon. Vincent J. Lopinot, Judge, presiding.
    Judgment            Reversed and remanded.
    Counsel on          Timothy S. Tomasik, Robert F. Geimer, and Patrick J. Giese, of
    Appeal              Tomasik Kotin Kasserman, LLC, of Chicago, and James R. Williams,
    of Williams, Caponi, Foley & Eckert, P.C., of Belleville, for appellant.
    Michael J. Nester, Chi-Young Throckmartin, and Jason M. Gourley,
    of Donovan Rose Nester, P.C., of Belleville, for appellee.
    Panel                      JUSTICE CATES delivered the judgment of the court, with opinion.
    Justices Barberis and Wharton concurred in the judgment and
    opinion. ∗
    OPINION
    ¶1        Plaintiff Crystal Williams, individually and in her capacity as parent and next friend of
    Jerrin K. Williams, a disabled minor, filed an action against defendants Bradley J. Tissier,
    M.D., and OB GYN Care, LLC, alleging that Dr. Tissier was negligent in performing a vaginal
    breech delivery of her son. Plaintiff subsequently added St. Elizabeth’s Hospital of the Hospital
    Sisters of the Third Order of St. Francis (St. Elizabeth’s) and Hospital Sisters Health System
    as defendants, alleging that St. Elizabeth’s was liable for Dr. Tissier’s negligence under
    theories of actual or apparent agency. The circuit court granted summary judgment for
    St. Elizabeth’s. On appeal, plaintiff claims that the circuit court erred in granting summary
    judgment for St. Elizabeth’s on the issue of apparent agency. Plaintiff contends that questions
    of material fact exist as to whether St. Elizabeth’s held out Dr. Tissier as its agent and whether
    plaintiff reasonably relied on a purported agency relationship between St. Elizabeth’s and Dr.
    Tissier during the period he provided medical care to plaintiff and her son. For reasons that
    follow, we reverse the circuit court’s order granting summary judgment in favor of
    St. Elizabeth’s on the issue of apparent agency and remand the case for further proceedings.
    ¶2                                         I. BACKGROUND
    ¶3        On June 3, 2007, plaintiff, then 26 years old and pregnant with twins, began having
    contractions. She phoned the office of her physician, Dr. Tissier, and received a return call
    from Dr. Steven Mathus. Plaintiff had never been seen by Dr. Mathus, and she did not know
    him. Dr. Mathus instructed plaintiff to go to St. Elizabeth’s Hospital. Upon arrival, plaintiff
    was admitted and taken to the operating room for a “double set-up” (twin) delivery. The twins
    were delivered on June 4, 2007, by Dr. Tissier at St. Elizabeth’s. Twin A was delivered without
    difficulty. Twin B (Jerrin) was in a persistent transverse lie. Dr. Tissier attempted to rotate
    Jerrin in utero into the vertex position, without success. Eventually, Dr. Tissier performed a
    vaginal footling breech extraction. During the delivery procedure, Jerrin’s umbilical cord
    became compressed, and Jerrin sustained serious injuries.
    ¶4        On October 2, 2009, plaintiff filed a medical negligence action on behalf of herself and as
    parent and next friend of Jerrin, against Dr. Tissier and OB GYN Care, LLC. Plaintiff alleged
    that defendants were negligent in attempting and performing a vaginal breech delivery of
    Jerrin. Plaintiff further alleged that, as a result of defendants’ negligence, Jerrin sustained
    permanent cognitive deficits, movement disorders, seizure disorders, dysarthria, visual loss,
    hearing loss, and disfigurement, leaving him unable to live on his own or manage his own
    affairs.
    ∗
    Justice Chapman was originally assigned to participate in this case. Justice Wharton was
    substituted on the panel subsequent to Justice Chapman’s retirement and has read the briefs and listened
    to the recording of oral argument.
    -2-
    ¶5        The parties engaged in a lengthy period of discovery, exchanging interrogatories and taking
    depositions. In June 2014, plaintiff was granted leave to file an amended complaint, adding
    St. Elizabeth’s as a defendant. 1 In counts I and II of the first amended complaint, plaintiff
    reasserted her allegations of negligence against Dr. Tissier and OB GYN Care, LLC. In count
    III, plaintiff alleged that Dr. Tissier was acting as an “actual and/or apparent agent” of
    St. Elizabeth’s at the time of Jerrin’s delivery and that St. Elizabeth’s was vicariously liable
    for Dr. Tissier’s negligence.
    ¶6        On September 25, 2017, St. Elizabeth’s filed a motion for summary judgment and
    supporting memorandum, asserting that there were no genuine issues of material fact and that
    it was entitled to judgment as a matter of law on the issues of actual and apparent agency.
    St. Elizabeth’s claimed that plaintiff could not establish actual agency because undisputed
    evidence showed that Dr. Tissier was a member of OB GYN Care, LLC, and was not an
    employee of the hospital. St. Elizabeth’s further claimed that plaintiff could not satisfy the
    elements of apparent agency because she could not show that St. Elizabeth’s “held out” Dr.
    Tissier as its agent or that she relied upon a purported agency relationship between the hospital
    and Dr. Tissier.
    ¶7        St. Elizabeth’s argued that plaintiff could not satisfy the “holding out” element of apparent
    agency because plaintiff signed “thirteen Consent for Treatment forms over a seven-year
    period (including one form executed prior to the treatment at issue),” each of which “clearly
    and unequivocally” advised plaintiff that the physicians providing treatment at the hospital
    were independent contractors, not employees of the hospital. (Emphasis in original.) Copies of
    the 13 “Consent For Treatment/Guarantee And Assignment” (Consent for Treatment) forms,
    executed between August 9, 2000, and June 3, 2007, were attached in support of the summary
    judgment. 2 St. Elizabeth’s noted that Dr. Tissier was not “a hospital based physician as that
    term is utilized in the medical profession, i.e., he was not an emergency room physician,
    radiologist, pathologist, or anesthesiologist,” and it did not assign plaintiff to the care of Dr.
    Tissier.
    ¶8        St. Elizabeth’s further argued that plaintiff could not satisfy the “reliance” element of
    apparent agency where the record showed that plaintiff specifically intended for Dr. Tissier,
    not St. Elizabeth’s, to deliver her twins. St. Elizabeth’s attached snippets from the discovery
    depositions of plaintiff and Dr. Tissier in support of its contention. St. Elizabeth’s pointed to
    plaintiff’s deposition in which she stated that Dr. Tissier had been her doctor for many years,
    that Dr. Tissier provided prenatal care to her during two prior pregnancies and delivered one
    of her children, that she scheduled appointments by calling Dr. Tissier’s office, that she
    attended her appointments at Dr. Tissier’s office, and that she went to the hospital to which she
    was directed by her doctor’s office. St. Elizabeth’s noted that Dr. Tissier testified he saw the
    1
    Hospital Sisters Health System (HSHS) was also named as a defendant in plaintiff’s first amended
    complaint, based on theories of actual and apparent agency. HSHS filed a motion to dismiss, supported
    by an affidavit, asserting that it was an independent entity and did not own, operate, or do business as
    St. Elizabeth’s. The trial court granted HSHS’s motion to dismiss, and that order is not at issue in this
    appeal.
    2
    The Consent for Treatment forms were dated 8/09/00, 11/01/00, 5/11/01, 4/05/02, 9/21/02,
    11/29/03, 3/08/04, 3/02/06, 6/30/06, 2/15/07, 4/26/07, 5/23/07, and 6/03/07. Only one of these forms
    was executed for the delivery of the twins.
    -3-
    plaintiff at his office and not on the grounds of the hospital. St. Elizabeth’s concluded that
    plaintiff was concerned with who would deliver her children, not where they would be
    delivered.
    ¶9         Plaintiff filed a response in opposition to St. Elizabeth’s motion for summary judgment.
    Plaintiff did not challenge the assertion that she could not establish an actual agency
    relationship between St. Elizabeth’s and Dr. Tissier. She stated that she intended to proceed
    against St. Elizabeth’s on the theory of apparent agency. Plaintiff asserted that the pleadings,
    depositions, and other materials in the record demonstrated that there were genuine issues of
    material fact as to whether St. Elizabeth’s acted in a manner that would lead a reasonable
    person to conclude that Dr. Tissier was an agent or employee of the hospital. She also claimed
    that the record demonstrated the existence of genuine issues of material fact as to whether
    St. Elizabeth’s held itself out as providing “a comprehensive array of healthcare services” and
    “quality care to pregnant women and their families throughout the birthing process” and
    whether she reasonably relied upon St. Elizabeth’s and its agent, Dr. Tissier, to deliver her
    twins. Plaintiff attached the complete transcript of her discovery deposition, five additional
    consent forms from her hospital admission in June 2007, and marketing materials from
    St. Elizabeth’s website in support of her contention that there were material issues of fact on
    the issue of apparent agency.
    ¶ 10       In her response, plaintiff also challenged St. Elizabeth’s reliance on an “ambiguous”
    Consent for Treatment form to support its contention that plaintiff knew or should have known
    that Dr. Tissier was an independent contractor. Plaintiff inserted the first two paragraphs of the
    St. Elizabeth’s Consent for Treatment form, containing “independent contractor disclosure,”
    and noted it was the actual size, approximately 8-point font:
    ¶ 11       Plaintiff also asserted that the independent contractor disclosure was vague and confusing.
    She noted that the document was entitled, “Consent for Treatment/Guarantee and
    Assignment,” and argued that a patient reading that title would have no notice that an
    independent contractor disclosure would be included in the document. Plaintiff also argued
    that the independent contractor disclosure was “buried” within a 16-paragraph, two-page
    document. She noted that the document contained several other subjects, including a consent
    for treatment, release of information, waiver of responsibility for valuables, and assurances of
    payment. Plaintiff also noted that the specific specialties, such as emergency medicine
    physicians, radiologists, and anesthesiologists were identified as independent contractors, but
    obstetricians were not included within those specialties. Plaintiff argued that the St. Elizabeth’s
    -4-
    Consent for Treatment form contained no provisions that clearly and unequivocally identified
    Dr. Tissier as an independent contractor and not an employee of St. Elizabeth’s. No provision
    in the form explained his relationship to the hospital.
    ¶ 12        During her deposition, plaintiff testified that, when she arrived at the hospital, she was
    presented with this Consent for Treatment form. It was a St. Elizabeth’s form, and it identified
    Dr. Mathus as the physician. Plaintiff thought she was signing the Consent for Treatment form
    in case Dr. Mathus had to deliver the babies. At that time, plaintiff was in labor and
    experiencing contractions. She did her best, under those circumstances, to read the form before
    she signed it.
    ¶ 13        Plaintiff also testified that, during her hospital stay in June 2007, she was presented with
    several other consent forms to sign, including forms authorizing Dr. Tissier to induce labor
    and to perform a cesarean section. She attached these forms in support of her pleadings. Each
    of these forms was a St. Elizabeth’s form and a part of a patient’s permanent chart. None of
    the forms included an “independent contractor” disclosure. There were no provisions
    identifying Dr. Tissier as independent contractor.
    ¶ 14        Plaintiff testified that Dr. Tissier told her that he wanted her to deliver at St. Elizabeth’s. 3
    Dr. Tissier explained that he did his work and delivered babies at St. Elizabeth’s. Dr. Tissier
    assured plaintiff that St. Elizabeth’s was a good hospital, had a good birthing center, and was
    a good place to deliver her babies. Plaintiff was aware of St. Elizabeth’s as a hospital in the
    local community. When she learned Dr. Tissier wanted her to deliver at St. Elizabeth’s, she
    conducted an Internet search of the hospital. Based on her review of the website, she thought
    it appeared to be a good hospital. She noted that Dr. Tissier was listed as one of the doctors on
    St. Elizabeth’s website. Dr. Tissier never informed her that he was not employed by the
    hospital, and none of the St. Elizabeth’s employees informed her that Dr. Tissier was not an
    employee or agent of the hospital. She testified that she believed Dr. Tissier was an employee
    of the hospital. Plaintiff also noted that there was no evidence that St. Elizabeth’s posted
    placards or signs in the hospital to inform patients that physicians working in the hospital were
    independent contractors.
    ¶ 15        Multiple consent forms described by plaintiff were attached as exhibits to her deposition.
    exhibit B included the Consent for Treatment form, with its 8-point font. Notably, in the lower
    right-hand corner of the document, the following appears: “St. Elizabeth’s Hospital Consent
    Form—Form, #121—Page 1.” On page two of the form, where plaintiff signed her name, the
    same notation appears, making it very clear that this form was generated by St. Elizabeth’s. In
    addition to the Consent for Treatment form plaintiff signed on the date of her admission, there
    were several other St. Elizabeth’s Consent for Treatment forms attached, signed by plaintiff
    during prior admissions. All of the forms, regardless of the date executed, were generated and
    prepared by St. Elizabeth’s. Based upon our review of the forms, some appear to be printed in
    a font size even smaller than 8-point font.
    ¶ 16        Another form marked exhibit C, “CONSENT TO OPERATE AND/OR ANESTHETICS
    AND/OR MEDICAL TREATMENT,” was also attached to plaintiff’s deposition. This
    multifaceted document was also generated by St. Elizabeth’s. Paragraph one of exhibit C
    authorized Dr. Tissier and any assistants he chose to perform a “primary cesarean section” on
    plaintiff. The second and third paragraphs dealt with the nature of the operation and the need
    3
    Plaintiff had previously delivered a child at a different hospital in the same community.
    -5-
    for, perhaps, additional procedures. Paragraph four dealt with “intra-operative salvage or post-
    operative salvage” of plaintiff’s blood. Paragraphs seven and eight specifically granted
    St. Elizabeth’s the right to dispose of tissue products and even take photographs for use in
    “scientific journals by St. Elizabeth’s.” The same form was executed by plaintiff in order to
    perform the “labor epidural.” No physician’s name was identified in the “labor epidural”
    consent; the form referred simply to “DM Physicians, IL, LLC.” None of these consent forms
    included the aforementioned “independent contractor disclosure.” Although these forms were
    all created by St. Elizabeth’s, for the benefit of the hospital, none of these forms made any
    mention of the relationship between the physician treatment provider and St. Elizabeth’s, nor
    did they indicate that Dr. Tissier was not an employee or agent of St. Elizabeth’s. The forms
    were silent as to this issue.
    ¶ 17       Plaintiff also appended to her responsive pleading the results of an Internet search of
    St. Elizabeth’s archives for May 2007. Exhibit D, attached to plaintiff’s deposition, illustrated
    that during May 2007, St. Elizabeth’s had on its website a section entitled, “Obstetrics and
    Gynecology.” Underneath that heading, St. Elizabeth’s touted itself, generally, by stating that
    the hospital had been delivering babies for more than 125 years and was “the hospital of
    choice” for those who desire “a family-centered maternity experience with the added assurance
    of a specialized staff and advanced equipment for any special needs that may arise.” The
    website went on to mention the “wide range of resources, services, and special touches” offered
    by the hospital to “celebrate” the delivery of a child. One of those services, “Labor and
    Delivery,” was promoted as providing “quality care to pregnant women and their families
    throughout the birthing process.” St. Elizabeth’s further indicated that “our anesthesiologists
    are available 24 hours a day to provide epidural placement and other pain management, as
    needed.” Additionally, St. Elizabeth’s touted its “Special Care Nursery,” as follows:
    “Should your child require intensive care, St. Elizabeth’s Hospital has a board-certified
    neonatologist on staff. As the only Level II (with exceptions) Special Care nursery
    between Springfield and Carbondale in Southern Illinois, we are equipped to care for
    infants as small as two pounds and who need breathing assistance.”
    ¶ 18       In May 2007, St. Elizabeth’s website also included a section of facts and statistics. The
    hospital indicated it offered “a comprehensive array of healthcare services to inpatients and
    outpatients.” St. Elizabeth’s also represented that its accredited programs consistently
    demonstrated “quality outcomes that positively impact our patients, their families and the
    entire community.” St. Elizabeth’s noted that more than 40 medical specialties were
    represented at its acute care hospital and that there were three additional St. Elizabeth’s
    facilities, including a “Medical Building with UrgiCare Center” in O’Fallon, Illinois. Plaintiff
    concluded that the pleadings, depositions, consent forms, and marketing materials were
    sufficient to show the existence of genuine issues of material fact as to the “holding out” and
    the “reliance” elements of apparent agency.
    ¶ 19       On December 8, 2017, St. Elizabeth’s summary judgment motion was called for hearing.
    During this hearing, St. Elizabeth’s presented the court with approximately 350 pages of
    medical records from plaintiff’s past office visits with Dr. Tissier. The records were marked as
    exhibits S, T, and U and were placed under seal by the court. After hearing the arguments of
    counsel, the trial court took the motion under advisement and asked the parties to prepare
    proposed orders. Following the hearing, plaintiff filed a motion to supplement the record with
    an affidavit of plaintiff’s counsel, which set forth additional facts and identified certain
    -6-
    documents contained within exhibits S, T, and U as they related to the issue of apparent agency.
    Plaintiff’s motion was granted over St. Elizabeth’s objection. In the affidavit, plaintiff’s
    counsel noted that St. Elizabeth’s had supplemented the record with 353 pages of medical
    records regarding Dr. Tissier’s care and treatment of plaintiff. Included within plaintiff’s
    medical records were return to work slips and fax cover sheets, to name but a few. All of the
    documents referenced by plaintiff’s counsel indicated the following at the top of the page:
    “OB GYN CARE
    Bradley J. Tissier, M.D.
    St. Elizabeth’s Medical Park, Suite 107
    O’Fallon, IL 62269-1953”
    ¶ 20       Counsel noted that Dr. Tissier’s interrogatory answers and curriculum vitae did not identify
    his office location as “St. Elizabeth’s Medical Park.” But the website for St. Elizabeth’s clearly
    advertised that its facilities included a medical building. Therefore, when plaintiff carried her
    return to work slips, her doctor’s address indicated that he was located at St. Elizabeth’s
    Medical Park, a building apparently owned by St. Elizabeth’s.
    ¶ 21       Counsel also stated that he conducted an electronic search and obtained a photograph of an
    exterior sign located on the grounds of St. Elizabeth’s Medical Park. Counsel averred that the
    signage identified Dr. Tissier as an obstetrician practicing in the St. Elizabeth’s Medical Park
    building. A true and accurate copy of the photo was pasted within the affidavit. The photo
    portrays a large, freestanding exterior sign. The multipaneled sign is designed with the
    St. Elizabeth’s logo and its color scheme. The top panel displays the following signage:
    “St. Elizabeth’s Hospital, O’Fallon Medical Building.” A second panel, just beneath the top
    panel, displays additional signage: “UrgiCare, An extension of St. Elizabeth’s Hospital
    Emergency Services | Outpatient Services Provided Here: CT Scan, Mammography,
    Ultrasound, X-Ray, Laboratory, Physical Therapy.” Beneath these two larger panels are eight
    smaller panels, publicizing various medical groups and providers, including “OB-GYN Care
    and Bradley J. Tissier, M.D.” The business address, “1512,” is set forth in the bottom panel.
    The sign makes no distinction between the medical providers and St. Elizabeth’s.
    ¶ 22       On January 31, 2018, the trial court issued an order granting summary judgment in favor
    of St. Elizabeth’s on the issues of actual and apparent agency. Initially, the court found that
    plaintiff abandoned her theory of actual agency. The court then considered the theory of
    apparent agency. The court found that plaintiff had been a patient of Dr. Tissier for over seven
    years and that she attended prenatal visits at his office in O’Fallon, Illinois, and not at the
    hospital in Belleville, Illinois. The court also found that plaintiff had executed a consent form
    with independent contractor language on June 3, 2007, the date of her admission to
    St. Elizabeth’s, and that she had signed consent forms with similar language on 12 prior
    occasions. Citing Lamb-Rosenfeldt v. Burke Medical Group, Ltd., 
    2012 IL App (1st) 101558
    ,
    the court noted that the consent form was an important fact to consider with respect to the
    “holding out” element because it was unlikely that a patient who signed a form containing a
    “clear and unambiguous” independent contractor disclosure could reasonably believe that the
    treating physician was an employee or agent of a hospital. The court found that the decision in
    Lamb-Rosenfeldt was dispositive of the “holding out” element and concluded that plaintiff
    knew or should have known that Dr. Tissier was an independent contractor. The court further
    found that plaintiff relied on a particular physician, Dr. Tissier, and not the hospital, for the
    provision of medical services. Thus, the court concluded that plaintiff could not demonstrate
    -7-
    that she relied upon a purported agency relationship between Dr. Tissier and the hospital.
    Plaintiff filed a timely appeal.
    ¶ 23                                          II. ANALYSIS
    ¶ 24        On appeal, plaintiff contends that the trial court erred in entering a summary judgment in
    favor of St. Elizabeth’s on the issue of apparent agency. Plaintiff argues that she presented
    sufficient evidence to show that there were genuine issues of material fact as to the “holding
    out” and “reliance” elements of apparent agency.
    ¶ 25        Summary judgment is appropriate where the pleadings, depositions, and admissions on
    file, together with any affidavits, show that there is no genuine issue of material fact and that
    the moving party is entitled to judgment as a matter of law. 735 ILCS 5/2-1005(c) (West 2016).
    In determining whether a genuine issue of material fact exists, a court must construe the
    pleadings, depositions, admissions, and affidavits strictly against the moving party and
    liberally in favor of the nonmoving party. Gilbert v. Sycamore Municipal Hospital, 
    156 Ill. 2d 511
    , 518 (1993). A triable issue exists when the material facts are disputed or when reasonable
    persons might draw different inferences from the undisputed facts. Gilbert, 
    156 Ill. 2d at 518
    .
    Generally, whether an agency relationship exists is a question of fact. Gilbert, 
    156 Ill. 2d at 524
    . A circuit court’s order granting a motion for summary judgment is reviewed de novo.
    Outboard Marine Corp. v. Liberty Mutual Insurance Co., 
    154 Ill. 2d 90
    , 102 (1992).
    ¶ 26                                        A. Apparent Authority
    ¶ 27        The Illinois Supreme Court has long recognized that hospitals do more than furnish
    facilities for treatment. See, e.g., Darling v. Charleston Community Memorial Hospital, 
    33 Ill. 2d 326
    , 332 (1965). Prior to 1993, a hospital could be held vicariously liable only for the
    negligent acts of its actual agents and employees. Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    ,
    ¶ 24. In 1993, the Illinois Supreme Court was asked to decide whether a hospital could be
    found vicariously liable for the negligence of independent contractor physicians. Gilbert, 
    156 Ill. 2d at 524
    . In considering the issue, the supreme court recognized two realities of modern
    health care: (a) hospitals have become big businesses, essentially holding themselves out to
    the public as providers of health care and competing for health care dollars, and (b) patients
    have come to rely on the reputation of the hospital in seeking out care and naturally assume
    the physicians providing the care, such as emergency room physicians, are employees of the
    hospital. Gilbert, 
    156 Ill. 2d at 520-21
    . The supreme court went on to hold that a hospital can
    be found “vicariously liable for the negligent acts of a physician providing care at the hospital,
    regardless of whether the physician is an independent contractor, unless the patient knows, or
    should have known, that the physician is an independent contractor.” Gilbert, 
    156 Ill. 2d at 524
    . Since Gilbert, the Illinois Supreme Court has continued to recognize the evolution of the
    health care industry, noting that hospitals across the country have consolidated to improve
    finances and to attract more patients and that some hospitals have engaged in “rebranding”
    initiatives that allow more than one organization to use similar logos while continuing to retain
    their individual names. See Yarbrough v. Northwestern Memorial Hospital, 
    2017 IL 121367
    ,
    ¶ 40; York v. Rush-Presbyterian-St. Luke’s Medical Center, 
    222 Ill. 2d 147
    , 192 (2006).
    ¶ 28        In Gilbert, our supreme court set forth three elements necessary to establish a hospital’s
    vicarious liability under the doctrine of apparent agency. A plaintiff must show that:
    -8-
    “(1) the hospital, or its agent, acted in a manner that would lead a reasonable person to
    conclude that the individual who was alleged to be negligent was an employee or agent
    of the hospital; (2) where the acts of the agent create the appearance of authority, ***
    the hospital had knowledge of and acquiesced in them; and (3) the plaintiff acted in
    reliance upon the conduct of the hospital or its agent, consistent with ordinary care and
    prudence.” (Internal quotation marks omitted.) Gilbert, 
    156 Ill. 2d at 525
    .
    The first two elements encompass the “holding out” element of apparent agency. The “holding
    out” element does not require a showing that the hospital made an express representation that
    the allegedly negligent person was an employee. Gilbert, 
    156 Ill. 2d at 525
    . A plaintiff may
    satisfy the “holding out” element by showing that the hospital held itself out as a provider of
    care without informing the patient that the care was provided by an independent contractor.
    Gilbert, 
    156 Ill. 2d at 525
    .
    ¶ 29        The “justifiable reliance” element of apparent agency may be satisfied if the plaintiff or
    person responsible for plaintiff’s care relied upon the hospital itself to provide care, rather than
    upon a specific physician. Gilbert, 
    156 Ill. 2d at 525
    . Courts have recognized a significant
    distinction between cases where the plaintiff is seeking care from the hospital itself and cases
    where the plaintiff is merely looking to the hospital as a place where the plaintiff’s personal
    physician provides care and treatment. Gilbert, 
    156 Ill. 2d at
    525-26 (citing Pamperin v. Trinity
    Memorial Hospital, 
    423 N.W.2d 848
    , 857 (Wis. 1988)).
    ¶ 30        The doctrine of apparent agency functions like “an estoppel,” and a court will not hear the
    principal’s denials of agency to the prejudice of an innocent third party who has been led to
    reasonably rely upon the agency and is harmed as a result. Petrovich v. Share Health Plan of
    Illinois, Inc., 
    188 Ill. 2d 17
    , 31 (1999). Thus, unless a patient knew or should have known that
    the physician providing treatment was an independent contractor, the hospital may be held
    liable for the negligent acts of that physician under the apparent authority doctrine. Petrovich,
    
    188 Ill. 2d at 32
    .
    ¶ 31        With these principles in mind, we consider whether the trial court erred in finding, as a
    matter of law, that plaintiff could not satisfy the holding out element of apparent agency.
    Initially, we address plaintiff’s contention that the trial court erroneously and exclusively relied
    on a defective consent form to find that plaintiff had adequate notice that Dr. Tissier was an
    independent contractor.
    ¶ 32                                B. “Holding Out”—Consent Forms
    ¶ 33       In defending against claims based on apparent agency, hospitals have relied upon signed
    consent forms containing “independent contractor” disclosures as proof that a specific plaintiff
    knew or should have known of the independent contractor status of his or her treating
    physician. See, e.g., Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 30; James v. Ingalls
    Memorial Hospital, 
    299 Ill. App. 3d 627
    , 633 (1998). The existence of a signed consent form
    containing a clear, concise, and unambiguous “independent contractor” disclaimer is an
    important fact to consider in evaluating the “holding out” element, but it is not dispositive.
    James, 299 Ill. App. 3d at 633. In determining the effect of an independent contractor
    disclosure in a consent form, reviewing courts have considered the precise language and the
    location of the disclosure. See, e.g., York, 
    222 Ill. 2d at 196-97
    ; Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 30; Spiegelman v. Victory Memorial Hospital, 
    392 Ill. App. 3d 826
     (2009).
    Courts of review have also recognized there could be situations in which a patient has signed
    -9-
    a consent form containing a disclaimer regarding an employment or agency relationship, but
    additional facts may exist that would create a triable issue of fact as to whether a hospital held
    a physician out as its agent. Churkey v. Rustia, 
    329 Ill. App. 3d 239
    , 245 (2002). Thus, each
    case must be decided on its own specific facts.
    ¶ 34       In this case, St. Elizabeth’s claimed that plaintiff could not establish the holding out
    element of apparent agency where she signed 13 individual Consent for Treatment forms, each
    containing unambiguous independent contractor disclosures. Relying on Lamb-Rosenfeldt,
    
    2012 IL App (1st) 101558
    , ¶ 26, and Wallace v. Alexian Brothers Medical Center, 
    389 Ill. App. 3d 1081
    , 1086-87 (2009), St. Elizabeth’s argued that Illinois law requires the entry of
    summary judgment in favor of the hospital when the plaintiff is placed on notice that her
    physician is an independent contractor and not an employee of the hospital.
    ¶ 35       In Lamb-Rosenfeldt, the plaintiff brought an action against St. James Hospital for the
    alleged medical negligence of its alleged agents in failing to timely screen, diagnose, and treat
    a recurrence of lung cancer in the plaintiff’s decedent. 
    2012 IL App (1st) 101558
    . Prior to each
    treatment session at St. James Hospital, plaintiff’s decedent signed a “Consent For Medical
    Treatment Form.” This one-page document contained four sections: a consent for treatment,
    an authorization for release of information, a liability waiver for personal valuables, and an
    independent contractor disclosure. Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 4. The
    disclosure section provided in pertinent part:
    “ ‘STATEMENT OF UNDERSTANDING: PHYSICIANS ARE NOT EMPLOYEES OF
    THE MEDICAL CENTER: I understand that St. James Hospital utilizes independent
    physicians and consultants to perform services for patients at its hospitals. These
    physicians may include my private physician, a physician from a physician group who
    has agreed to treat me because I do not have a physician on staff or a consultant. With
    the exception of some anesthesiologists who might provide anesthesia to some patient
    in the hospital, NONE OF THE PHYSICIANS WHO ATTEND TO ME AT THE
    HOSPITAL ARE AGENTS OR EMPLOYEES OF THE HOSPITAL and therefore,
    they, and not the hospitals, are legally liable for the physicians’ acts.’ ” (Emphasis in
    original.) Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 4.
    At the bottom of the consent form, before the signature line for patients and witnesses was the
    following statement: “ ‘I CERTIFY THAT I HAVE READ AND UNDERSTAND THIS
    CONSENT AND THAT NO GUARANTEE OR ASSURANCE HAS BEEN MADE AS TO
    THE RESULTS OR OTHER ASPECT OF ANY TREATMENT, PROCEDURE, OR TEST
    AUTHORIZED HEREUNDER.’ ” Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 5.
    ¶ 36       St. James Hospital moved for summary judgment. The hospital argued that there was no
    evidence to support an allegation of apparent agency, as decedent had a preexisting physician-
    patient relationship with the physician who was allegedly negligent and knew or should have
    known that at the time of the treatment at issue that the physician was not an employee or agent
    of St. James Hospital. Additionally, decedent had signed multiple consent forms prior to and
    during her treatment at St. James Hospital over a one-year period that she was treating with
    her physician. The hospital argued that these forms clearly indicated that the physicians who
    treated her were not employees or agents of St. James Hospital. Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 15. The trial court granted summary judgment for St. James Hospital, and
    plaintiff appealed. Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 17. On review, the appellate
    court found that the independent contractor disclosure was prominent, printed in bold,
    - 10 -
    capitalized print. The disclaimer language was located directly above the signature line and
    was not buried within the document. Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 30. 4 The
    court also considered the testimony of the plaintiff, who indicated that the decedent sought
    treatment from the defendant-physician and that decedent would have traveled to whatever
    facility deemed necessary in order to have the defendant-physician treat her. Lamb-Rosenfeldt,
    
    2012 IL App (1st) 101558
    , ¶ 33. Thus, the court concluded that, after signing nine forms
    containing a clear disclosure statement in bold, capitalized print, and considering the record as
    presented, the plaintiff’s decedent knew or should have known that the primary physician was
    an independent contractor at the time she sought treatment. Lamb-Rosenfeldt, 
    2012 IL App (1st) 101558
    , ¶ 30.
    ¶ 37       In Wallace v. Alexian Brothers Medical Center, 389 Ill. App. 3d at 1082-83, the plaintiff’s
    14-year-old daughter was hit by a car on December 31, 2003, and was subsequently transported
    by ambulance to the defendant hospital. The plaintiff’s daughter was treated by an emergency
    room physician and a trauma surgeon, but she died later that day. The plaintiff filed a medical
    negligence action against the treating physicians and the hospital. The plaintiff claimed that
    the hospital was vicariously liable for the alleged negligence of the doctors who treated her
    daughter at the hospital. Wallace, 389 Ill. App. 3d at 1083-84. The hospital moved for summary
    judgment, arguing that plaintiff could not establish that the treating doctors were actual or
    apparent agents of the hospital. Wallace, 389 Ill. App. 3d at 1084. The hospital relied on a
    consent form executed by the plaintiff on December 31, 2003, which stated:
    “ ‘I understand that physicians who provide professional services to me such as my
    attending physician and consulting physicians, are not the employees or agents of
    Alexian Brothers Medical Center, but they are independent contractors who will be
    providing their specialized services on my behalf and as such will be my employees or
    agents. Alexian Brothers Medical Center is not responsible for the services these
    physicians provide. These physician’s and their employee’s services will be billed
    separately.
    ***
    I acknowledge that I have read this consent form (or a large print version) and have
    had the opportunity to ask questions.’ ” (Emphasis in original.) Wallace, 389 Ill. App.
    3d at 1083.
    The hospital attached the consent form along with an excerpt from the plaintiff’s deposition in
    which she acknowledged that the signature was hers. The hospital also noted that, within the
    four years preceding this emergency room visit, the plaintiff had made several trips to the
    hospital and had signed four identical consent forms. The prior consent forms were attached in
    support of the hospital’s motion. Wallace, 389 Ill. App. 3d at 1084.
    ¶ 38       The Wallace plaintiff responded with an affidavit in which she averred that she did not
    personally sign the December 2003 consent form and that no one ever explained the consent
    forms to her. The plaintiff further averred that she did not know the treating physicians were
    4
    Before addressing the substantive issues, the appellate court noted that the record on appeal was
    incomplete. It did not contain plaintiff’s response to the hospital’s motion for summary judgment, the
    transcript of proceedings of the hearing on the motion, and a supplemental record purportedly filed by
    plaintiff. The court noted that, in the absence of a sufficiently complete record, the reviewing court
    would resolve all insufficiencies against plaintiff-appellant.
    - 11 -
    independent contractors, that she had limited education and was in a state of shock at the time
    her daughter was brought to the hospital by ambulance, and that she relied on the hospital to
    provide emergency care. Wallace, 389 Ill. App. 3d at 1084. The trial court granted summary
    judgment for the hospital. The judgment was affirmed on appeal. The reviewing court found
    that the consent form clearly indicated that the hospital contracted with independent physicians
    and plainly explained that the hospital was not responsible for the services provided by the
    physicians involved. Wallace, 389 Ill. App. 3d at 1092. The court noted that the
    acknowledgement section was printed in bold type and indicated that the patient had read the
    form and had been given the opportunity to ask questions about it. The court found that the
    plaintiff’s affidavit was internally inconsistent and that some statements in the affidavit were
    contradicted by her deposition testimony. Wallace, 389 Ill. App. 3d at 1088-90. The court
    concluded that plaintiff could not satisfy the “holding out” element of apparent agency where
    plaintiff knew or should have known of the independent contractor status of the physicians
    who treated her daughter based on the clear and concise language in the consent form. Wallace,
    389 Ill. App. 3d at 1094.
    ¶ 39       In the case before us, there are multiple St. Elizabeth’s Consent for Treatment forms. As
    in Lamb-Rosenfeldt, the St. Elizabeth’s Consent for Treatment form signed by plaintiff on June
    3, 2007, included four sections addressing consent for treatment, authorization for release of
    information, a liability waiver for personal valuables, and a guarantee of account. However,
    the language and the location of the independent contractor disclosure in the St. Elizabeth’s
    Consent for Treatment form is markedly different from those identified in Lamb-Rosenfeldt.
    In this case, the first two paragraphs of the section entitled “Medical Consent” provide as
    follows:
    “I request and authorize my physician, his/her associates, assistants, and any other
    physicians who may attend me, and St. Elizabeth’s Hospital employees and agents, to
    provide and perform such surgical or medical treatment, medication, therapy, tests,
    procedures, or other services considered advisable for my health and well being.
    I further understand that the physicians on the staff of this hospital, including the
    attending physician(s), are not employees or agents of the hospital, but rather, are
    independent contractors, who may have been granted the privilege of using its facilities
    for the care and treatment of their patients. Physicians on staff at this hospital, including
    but not limited to, emergency room physicians, pathologists, radiologists,
    anesthesiologists, medical students and other hospital-based physicians, my attending
    physician and consulting physicians are not employees or agents of this hospital.”
    (Emphases added.) 5
    Unlike Lamb-Rosenfeldt, the independent contractor disclosure in the St. Elizabeth’s Consent
    for Treatment form is not printed in bold type and capital letters and is not plainly visible. The
    St. Elizabeth’s Consent for Treatment form is printed entirely in a small font, making it
    difficult to read. The independent contractor disclosure is set forth in the medical consent
    section, nestled between the authorization for treatment and a disclaimer of the results of that
    treatment.
    5
    As noted earlier, the Consent for Treatment form, including the independent contractor disclosure
    language, is printed in an 8-point font. The disclosure has been printed here in an enlarged font size for
    the sake of the reader.
    - 12 -
    ¶ 40       Unlike Lamb-Rosenfeldt and Wallace, the patient acknowledgment is printed on page two
    of the Consent for Treatment form, just above the signature line, but is not highlighted in bold
    print or capital letters. The acknowledgement states: “I have read the terms and conditions
    cited on both pages one and two of the consent form. This form has been explained to me and
    I understand its contents and significance.” The independent contractor disclosure and the
    acknowledgment and signature line are separated by multiple paragraphs covering the
    authorization for release of information, the liability waiver for personal valuables, and the
    guarantee of account.
    ¶ 41       Additionally, the St. Elizabeth’s Consent for Treatment form does not contain the clear and
    concise independent contractor language found in Lamb-Rosenfeldt and Wallace. In the first
    paragraph of the St. Elizabeth’s form, the patient authorizes “my physician” and “any other
    physicians who may attend me” to provide treatment. The second paragraph contains the
    independent contractor disclosure, stating that “attending physicians” are independent
    contractors and are not employees and that “physicians on staff” are not employees of the
    hospital. There is no reference to “my physician” in the second paragraph. The second
    paragraph does not state that “my physician” is an “attending physician” or a “physician on
    staff.” The document does not expressly state that the patient’s personal physician was an
    independent contractor. Unlike the consent forms in Lamb-Rosenfeldt and Wallace, the
    St. Elizabeth’s Consent for Treatment form did not notify the patient in clear, concise, and
    express language that the physicians who were going to treat the plaintiff at St. Elizabeth’s
    were independent contractors.
    ¶ 42       Equally lost in the discussion regarding the Consent for Treatment forms was any
    acknowledgement of the other consent forms signed by plaintiff on the day of delivery. These
    additional consent forms clearly authorized treatment by Dr. Tissier and further authorized
    St. Elizabeth’s to take certain actions, including the taking of photographs and the publication
    of medical articles. None of these consent forms indicated that Dr. Tissier or the LLC
    performing the epidural were independent contractors of the hospital. All of these forms were
    generated by St. Elizabeth’s, and all identified various physicians who were going to perform
    procedures necessary for the delivery of plaintiff’s twins. And not one of these forms ever
    mentioned independent contractors.
    ¶ 43       The St. Elizabeth’s Consent for Treatment forms are akin to those described in Schroeder
    v. Northwest Community Hospital, 
    371 Ill. App. 3d 584
     (2006), and Hammer v. Barth, 
    2016 IL App (1st) 143066
    . In Schroeder, the one-page consent form contained six different sections,
    including a general consent for treatment, a disclosure statement, a release of responsibility for
    valuables, an assignment of insurance benefits, a payment guarantee, and an
    acknowledgement. The independent contractor disclosure in Schroeder was one of several
    disclaimers within the same document. Schroeder, 371 Ill. App. 3d at 587. The disclosure
    provided in pertinent part:
    “ ‘Item 2 disclosure Statement: Your care will be managed by your personal
    physician or other physicians who are not employed by Northwest Community Hospital
    or Northwest Community Day Surgery Center but have privileges to care for patients
    at this facility. Your physician’s care is supported by a variety of individuals employed
    by Northwest Community Hospital or Northwest Community Day Surgery Center,
    including nurses, technicians and ancillary staff. Your physician may also decide to
    call in consultants who practice in other specialties and may be involved in your care.
    - 13 -
    Like your physician, those consultants have privileges to care for patients at this
    facility, but are not employed by Northwest Community Hospital or Northwest
    Community Day Surgery Center.’ ” (Emphases added and emphases in original.)
    Schroeder, 371 Ill. App. 3d at 587.
    ¶ 44       In Schroeder, the plaintiff argued that the disclosure section of the form was “ ‘extremely
    confusing’ ” and ambiguous because the language could be reasonably interpreted to mean that
    the plaintiff’s personal physician was employed by the hospital and that other unidentified
    physicians and consultants were not. Schroeder, 371 Ill. App. 3d at 589. The reviewing court
    reversed an order granting summary judgment in favor of the hospital, finding that the
    disclosure provision did not expressly disclaim an agency relationship between the plaintiff’s
    physician and the hospital and that the plaintiff could have been reasonably confused by the
    disclosure in the consent form. Schroeder, 371 Ill. App. 3d at 593-94.
    ¶ 45       In Hammer v. Barth, 
    2016 IL App (1st) 143066
    , ¶ 5, the disclosure provided in pertinent
    part:
    “ ‘INDEPENDENT PHYSICIAN SERVICES. I acknowledge and fully understand
    that some or all of the physicians who provide medical services to me at the hospital
    are not employees or agents of the hospital ***. Non-employed physicians may
    include, but are not limited to, those practicing emergency medicine, trauma,
    cardiology, obstetrics, surgery, radiology, anesthesia, pathology and other specialties.
    My decision to seek medical care at the hospital is not based upon any understanding,
    representation, advertisement, media campaign, inference, implication or reliance that
    the physicians who are or will be treating me are employees or agents of the hospital.’ ”
    Notably, the reviewing court found the disclaimer language was ambiguous because, among
    other things, “one could assume that some or all or none of the treating physicians are
    independent contractors.” Hammer, 
    2016 IL App (1st) 143066
    , ¶ 24. The court concluded that
    a material fact existed as to whether the consent form adequately notified plaintiff of the
    physician’s status as an independent contractor. Hammer, 
    2016 IL App (1st) 143066
    , ¶ 24.
    ¶ 46       As noted above, a signed consent form is an important fact on the “holding out” element
    of apparent agency, but it is not always dispositive. Courts have recognized that there could be
    situations where a patient signs a consent containing a disclaimer, but additional facts
    presented could create a triable issue of fact as to whether a hospital held a physician out as its
    agent. Churkey, 329 Ill. App. 3d at 245. This is one of those cases. Here, plaintiff signed several
    different types of St. Elizabeth’s consent forms. Of these different forms, only the Consent for
    Treatment form included the “independent contractor” language. The others did not, and yet
    all were generated by the hospital, for its benefit, and authorized St. Elizabeth’s and the
    physicians identified in the consents to take medical-related actions for the care of plaintiff
    during her delivery. Further, the “independent contractor” disclosure language in the Consent
    for Treatment form was not clear and concise. Whether the disclosure provided meaningful
    notice to plaintiff that Dr. Tissier was an independent contractor is a material issue of fact.
    Plaintiff presented sufficient facts—including the various consent forms prepared by
    St. Elizabeth’s; the medical records identifying Dr. Tissier as working at St. Elizabeth’s
    Medical Park; the photograph of the signage where Dr. Tissier worked, showing the same logo
    and colors of St. Elizabeth’s with the name of OB GYN CARE and Dr. Tissier as having their
    office located there; the webpages advertising the services of the hospital with its special
    facilities for delivery of plaintiff’s twins; and plaintiff’s own testimony that she researched the
    - 14 -
    hospital’s services—that create material issues of fact as to her theory that St. Elizabeth’s held
    out Dr. Tissier as its agent.
    ¶ 47                                 C. “Holding out”—Other Evidence
    ¶ 48        In this case, as previously referenced, plaintiff testified that she was confused by the
    St. Elizabeth’s consent form that contained the independent contractor language. She thought
    that “attending physicians” and “physicians on staff” were hospital employees. Plaintiff also
    testified that she reviewed St. Elizabeth’s website and saw that Dr. Tissier was listed as one of
    its physicians. She believed Dr. Tissier was an employee of St. Elizabeth’s, and no one advised
    her differently. Plaintiff noted that she signed several other consent forms during her
    admission. None of those forms included an independent contractor disclosure.
    ¶ 49        Plaintiff presented additional evidence to establish that St. Elizabeth’s held itself out as
    providing prenatal care and maternity services through its agent, Dr. Tissier. Plaintiff produced
    archived marketing information for St. Elizabeth’s from 2007. Therein, St. Elizabeth’s
    represented that it was “the hospital of choice” for those who desire “a family-centered
    maternity experience with the added assurance of a specialized staff and advanced equipment
    for any special needs that may arise.” St. Elizabeth’s also represented that it provided quality
    care to pregnant women and their families throughout the birthing process and that it had a
    board-certified neonatologist on staff if a child required intensive care.
    ¶ 50        Plaintiff also directed the court’s attention to the fax cover sheets, billing statements, and
    return to work slips from Dr. Tissier’s medical records, which indicated that Dr. Tissier’s office
    was located in St. Elizabeth’s Office Park. Plaintiff reproduced a photograph of a large,
    external sign outside St. Elizabeth’s Office Park. The top panel of the sign indicated that the
    building was an outpatient center for St. Elizabeth’s. Other panels identified the outpatient
    services provided and the medical providers. Dr. Tissier and OB GYN CARE, LLC, were
    providers identified on this sign. There was no evidence that additional signage was posted at
    the hospital or at Dr. Tissier’s office notifying patients that physicians were not employees of
    the hospital.
    ¶ 51        Notably, St. Elizabeth’s discounts the additional facts offered by plaintiff in support of the
    “holding out” element. In considering a summary judgment, however, a court is required to
    construe the pleadings, depositions, affidavits, and other materials strictly against the moving
    party and liberally in favor of the nonmoving party. Gilbert, 
    156 Ill. 2d at 518
    . In this case,
    plaintiff was expecting twins. Plaintiff testified that Dr. Tissier told her that she should deliver
    her twins at St. Elizabeth’s. She reviewed St. Elizabeth’s website and thought it seemed like a
    good hospital. Based on this testimony, a finder of fact could conclude that it would be
    reasonable for a mother expecting twins to conduct an Internet search to ensure that she would
    deliver her babies at a hospital equipped with a specialized staff and advanced equipment, as
    represented by St. Elizabeth’s on its website. It would also be reasonable to conclude that
    although plaintiff treated with Dr. Tissier in the past, his relationship to the hospital where
    plaintiff intended to deliver her twins would be important to plaintiff. The fact that Dr. Tissier’s
    office was located in the St. Elizabeth’s building and that he was advertised by St. Elizabeth’s
    on its website further supports plaintiff’s contention that there are genuine issues of material
    fact regarding the “holding out” element of apparent agency.
    ¶ 52        After reviewing the record, we find that there are genuine issues of material fact concerning
    whether St. Elizabeth’s held out Dr. Tissier as its apparent agent in providing quality maternity
    - 15 -
    and delivery care to plaintiff. The absence of a clear and concise independent contractor
    disclosure, together with the additional evidence presented by plaintiff, adequately
    demonstrate that summary judgment was inappropriate on the “holding out” element of
    apparent agency.
    ¶ 53                                       D. “Justifiable Reliance”
    ¶ 54        In addressing the element of “justifiable reliance” in Gilbert, the supreme court held that a
    plaintiff must establish that she “ ‘acted in reliance upon the conduct of the hospital or its agent,
    consistent with ordinary care and prudence.’ ” Gilbert, 
    156 Ill. 2d at 525
     (quoting Pamperin,
    423 N.W.2d at 856). The supreme court explained that a plaintiff may satisfy the reliance
    element of apparent agency if plaintiff shows that she relied upon the hospital to provide
    medical care, rather than upon a specific physician. Gilbert, 
    156 Ill. 2d at 525
    . In York, the
    supreme court clarified that the existence of a preexisting physician-patient relationship does
    not automatically preclude a claim that the patient relied upon the hospital for care. York, 
    222 Ill. 2d at 193
    . A patient’s reliance on a chosen physician’s care at a hospital does not foreclose
    a patient from also relying on the hospital for care. York, 
    222 Ill. 2d at 193
    .
    ¶ 55        In this case, plaintiff testified that Dr. Tissier told plaintiff she would deliver at St.
    Elizabeth’s. Dr. Tissier told plaintiff that St. Elizabeth’s had a good birthing center and was a
    good place to deliver her babies. As previously noted, plaintiff testified that she conducted an
    Internet search when she learned that she would deliver at St. Elizabeth’s. She reviewed its
    website and determined that it appeared to be a good hospital. In May 2007, St. Elizabeth’s
    website publicized and promoted its “comprehensive array of healthcare services,” its century-
    old experience in delivering babies, and its specialized staff and advanced equipment. The
    website also promoted its neonatal services, claiming to have a board-certified neonatologist
    on staff if a child required intensive care. The hospital described itself as having the only level
    II special care nursery between Springfield and Carbondale. Construing plaintiff’s testimony
    and exhibits in a light most favorable to plaintiff, it would be reasonable to infer that these
    specialized services were important to plaintiff if she were to have complications while
    delivering the twins. And at no time did St. Elizabeth’s attempt to refute the representations
    made on its website. After reviewing the record, we find that plaintiff showed the existence of
    a material issue of fact regarding her “reliance” on St. Elizabeth’s to provide quality maternity
    and delivery services through its staff and agents.
    ¶ 56        As previously noted, when our supreme court first imposed the doctrine of apparent
    agency, it recognized a certain reality regarding hospitals and their attempts to attract patients,
    describing it as follows:
    “ ‘[H]ospitals increasingly hold themselves out to the public in expensive advertising
    campaigns as offering and rendering quality health services. One need only pick up a
    daily newspaper to see full and half page advertisements extolling the medical virtues
    of an individual hospital and the quality health care that the hospital is prepared to
    deliver in any number of medical areas. Modern hospitals have spent billions of dollars
    marketing themselves, nurturing the image with the consuming public that they are full-
    care modern health facilities. All of these expenditures have but one purpose: to
    persuade those in need of medical services to obtain those services at a specific hospital.
    In essence, hospitals have become big business, competing with each other for health
    - 16 -
    care dollars.’ ” Gilbert, 
    156 Ill. 2d at 520
     (quoting Kashishian v. Port, 
    481 N.W.2d 277
    ,
    282 (Wis. 1992)).
    ¶ 57        Since this observation was made over 15 years ago, we have seen even more competition
    between hospitals and treatment providers for patients. This continuing evolution is significant,
    as the trial court relied, in part, on Yarbrough, 
    2017 IL 121367
    , in granting St. Elizabeth’s
    motion for summary judgment. Yarbrough involved a certified question pursuant to Illinois
    Supreme Court Rule 308 (eff. Feb. 26, 2010): “ ‘Can a hospital be held vicariously liable under
    the doctrine of apparent agency *** for the acts of the employee of an unrelated, independent
    clinic that is not a party to the present litigation?’ ” Yarbrough, 
    2017 IL 121367
    , ¶ 1. In
    Yarbrough, neither the clinic nor the allegedly negligent employee was named as a party to the
    litigation. The supreme court noted that the clinic was not owned or operated by Northwestern
    and that it was funded through federal grants and Medicaid reimbursements for purposes of
    providing underserved communities with care. Yarbrough, 
    2017 IL 121367
    , ¶ 44. Thus, the
    court concluded that the “policy considerations” surrounding the evolution of the health care
    business that informed its decision in Gilbert were not implicated in the case before it.
    Yarbrough, 
    2017 IL 121367
    , ¶ 43. The supreme court also noted that there were no facts to
    demonstrate that this independent clinic utilized Northwestern’s name, logos, or marketing
    materials. Yarbrough, 
    2017 IL 121367
    , ¶ 44. In Yarbrough, the plaintiffs could not offer any
    support for either the “holding out” or “reliance” elements as set forth in Gilbert. Thus, we
    find that Yarbrough is distinguishable from the case before us.
    ¶ 58                                          III. CONCLUSION
    ¶ 59       After construing the pleadings, depositions, and other evidence against St. Elizabeth’s and
    liberally in favor of plaintiff, as required, we find that there is a genuine issue of material fact
    as to whether Dr. Tissier was the apparent agent of St. Elizabeth’s. Whether the trier of fact
    ultimately finds these facts sufficient to establish apparent agency remains to be determined.
    Under the circumstances presented in this case, the trial court erred in granting summary
    judgment for St. Elizabeth’s on the issue of apparent agency. Accordingly, the judgment of the
    circuit court is reversed, and the cause is remanded for further proceedings.
    ¶ 60      Reversed and remanded.
    - 17 -