Molly A. Melton v. Indiana Athletic Trainers Board, David Craig, A.T., in his official and individual capacity, Larry Leverenz, A.T., in his official and individual capacity ( 2016 )


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  •                                                                                    FILED
    Apr 27 2016, 8:05 am
    CLERK
    Indiana Supreme Court
    Court of Appeals
    and Tax Court
    ATTORNEYS FOR APPELLANT                                    ATTORNEYS FOR APPELLEES
    Kevin W. Betz                                              Gregory F. Zoeller
    Courtney E. Endwright                                      Attorney General of Indiana
    Betz + Blevins                                             Frances Barrow
    Indianapolis, Indiana                                      Deputy Attorney General
    Indianapolis, Indiana
    IN THE
    COURT OF APPEALS OF INDIANA
    Molly A. Melton,                                           April 27, 2016
    Appellant-Plaintiff,                                       Court of Appeals Case No.
    49A05-1508-CT-1123
    v.                                                 Appeal from the Marion Superior
    Court
    Indiana Athletic Trainers Board,                           The Honorable Gary L. Miller,
    David Craig, A.T., in his official                         Judge
    and individual capacity, Larry                             Trial Court Cause No.
    Leverenz, A.T., in his official                            49D03-1403-CT-6878
    and individual capacity, Scott
    Lawrance, A.T. in his official
    and individual capacity, Jennifer
    Vansickle, in her official and
    individual capacity, John Miller,
    M.D., in his official and
    individual capacity, and John
    Knote, M.D., in his official and
    individual capacity, and the
    Indiana Professional Licensing
    Agency,
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016                  Page 1 of 19
    Appellees-Defendants.
    Brown, Judge.
    [1]   Molly A. Melton appeals orders of the trial court granting a motion to dismiss
    and a motion for judgment on the pleadings in favor of the Indiana Athletic
    Trainers Board (the “Board”), David Craig, A.T., Larry Leverenz, A.T., Scott
    Lawrance, A.T., Jennifer VanSickle, John Miller, M.D., John Knote, M.D.,
    each in their individual and official capacities, and the Indiana Professional
    Licensing Agency (the “IPLA”, and collectively with the Board and the other
    named parties, the “Appellees”). The motion was filed following the Board’s
    decision finding Melton in default and ordering that her Indiana athletic
    training license be indefinitely suspended for a period of at least seven years.
    Melton raises a number of issues, one of which we find dispositive and revise
    and restate as whether the court erred in dismissing Melton’s complaint filed
    under 42 U.S.C. § 1983 pursuant to Ind. Trial Rule 12(C). We reverse and
    remand.
    Facts and Procedural History
    [2]   On August 2, 2012, Melton was hired by IU Health Paoli Hospital’s Rehab and
    Sports Medicine Department as an athletic trainer. A few months later, she
    began a consensual sexual relationship with a patient, who was a nineteen-year-
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 2 of 19
    old adult male high school student.1 On May 10, 2013, the State, through the
    Indiana Professional Licensing Agency (“IPLA”), filed an administrative
    complaint before the Board against Melton alleging that she “engaged in a
    course of lewd or immoral conduct in connection with delivery of services to
    the public” and “engaged in sexual contact with an athlete in her care” in
    violation of Ind. Code § 25-1-9-4(a)(5) and -4(a)(11). Appellant’s Appendix at
    15. The allegations recited in the complaint caused Melton “a great deal of
    embarrassment and humiliation . . . .” 
    Id. [3] On
    September 17, 2013, the Board held a hearing on the matter, in which
    Melton received proper notice of the hearing. Due to the embarrassment she
    felt regarding the allegations, as well as the Deputy Attorney General’s
    intention to display nude photographs she had exchanged with the student, she
    chose to send her attorney to appear on her behalf at the hearing and admit to
    the factual basis but not to admit to sanctions. The Board deemed the
    appearance by only Melton’s counsel to be insufficient, and it issued a Notice of
    Proposed Default.
    [4]   On September 27, 2013, Melton filed a motion responding to and opposing the
    Notice of Proposed Default, in which she noted her reason for not appearing in
    person, including “the direct embarrassment or direct humiliation that would
    have been caused by such a hearing, particularly as Ms. Melton did not oppose
    1
    In her brief Melton asserts that she was twenty-three years old at the time she was hired. Appellant’s Brief
    at 6. However, the record does not contain a statement relating to her age.
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016                         Page 3 of 19
    the facts underlying this Complaint but only disputed the proposed punishment,
    admissions, and sanctions sought by the Board.” 
    Id. at 16.
    On November 20,
    2013, Deputy Attorney General Amanda Elizondo (“DAG Elizondo”) sent
    Melton’s counsel an email “stating that a hearing would ‘probably’ be going
    forward,” and then on January 16, 2014, DAG Elizondo emailed Melton’s
    counsel “that the hearing was ‘set for Tuesday.’” 
    Id. at 16.
    The next day,
    Crystal Heard of the IPLA sent an email “which simply stated that ‘[t]he
    Default is on the agenda for January 21, 2014 at 10am.’” 
    Id. Neither Melton
    nor her counsel received notice from the Board of a hearing.
    [5]   On the morning of January 21, 2014, the Board held the hearing and, on
    February 3, 2014, issued its Order stating that it had considered Melton’s
    motion opposing the proposed default and that it found Melton in default by a
    vote of 5-0. Also by a vote of 5-0, the Board concluded that Melton violated
    Ind. Code § 25-1-9-4(a)(5), -4(a)(11), and it ordered that she be placed on
    indefinite suspension for at least seven years and that prior to petitioning for
    reinstatement she provide the Board proof of successful completion of a course
    related to ethical boundaries in a patient-practitioner relationship.
    [6]   On March 6, 2014, Melton filed her Verified Complaint and Petition for
    Review of Administrative Ruling (the “Complaint”) in which she brought, in
    Count I, an action under 42 U.S.C. § 1983 that the Board’s Order violated her
    federal constitutional rights, and, in Count II, she petitioned for review of the
    Board’s Order under the Indiana Administrative Orders and Procedures Act
    (the “AOPA”). On April 28, 2014, the Appellees filed their Answer to
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 4 of 19
    Complaint and Statement of Affirmative Defenses. That same day, the
    Appellees filed a Motion to Dismiss Petitioner’s Verified Petition for Judicial
    Review of the January 21, 2014 Order Entered by the Board, seeking to dismiss
    Count II, because Melton “failed to file the agency record by April 7, 2014,”
    which was thirty-two days after Melton filed her Complaint. 
    Id. at 41.
    On July
    1, 2014, the court held a hearing on the Appellees’ motion and continued the
    hearing by agreement of the parties until after the Indiana Supreme Court ruled
    on “the issue of what needs to be filed in terms of the Agency record.” July 1,
    2014 Transcript at 2.
    [7]   On February 11, 2015, the Appellees filed their Renewed Motion to Dismiss
    Petition for Review seeking dismissal of Melton’s petition for administrative
    review “[n]ow that the Supreme Court has decided unequivocally that a case
    must be dismissed when a party fails to file the agency record . . . .”2
    Appellant’s Appendix at 80-81. That same day, the court granted the
    Appellees’ motion with respect to Count II and “ordered that Ms. Melton’s
    petition for judicial review is hereby DISMISSED.” 
    Id. at 9.
    [8]   On April 10, 2015, the Appellees filed their motion for judgment on the
    pleadings (the “12(C) Motion”) seeking dismissal of Melton’s § 1983 claim. On
    April 28, 2015, Melton filed her response in opposition to defendants’ motion
    2
    On November 13, 2014, the Indiana Supreme Court handed down Teaching Our Posterity Success, Inc. v. Ind.
    Dep’t of Educ., 
    20 N.E.3d 149
    (Ind. 2014), as well as First Am. Title Ins. Co. v. Robertson, 
    19 N.E.3d 757
    (Ind.
    2014), amended on reh’g by, 
    27 N.E.3d 768
    (Ind. 2015) which addressed issues relating to the filing of an
    agency record on petitions for judicial review.
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016                           Page 5 of 19
    for judgment on the pleadings, and on May 4, 2015, she requested a hearing.
    On May 12, 2015, the court rejected Melton’s request for a hearing, in which
    the court wrote: “case was dismissed 2/2015.”3 
    Id. at 170.
    On June 4, 2015,
    Melton filed her Motion for Reconsideration and/or Motion to Clarify Court’s
    Order on Plaintiff’s Motion for Hearing on Defendants’ Motion for Judgment
    on the Pleadings (the “Motion to Reconsider”) which stated that the court
    “[had] yet to substantively rule on Ms. Melton’s Section 1983 claim” and that
    the court’s “February 2015 Order dismissed only Ms. Melton’s petition for
    administrative review (not her Section 1983 claim).” 
    Id. at 171.
    On June 8,
    2015, the court granted Melton’s Motion to Reconsider and set the matter for a
    hearing. On June 25, 2015, the court held a hearing, and on July 16, 2015, it
    entered a summary order granting the Appellees’ 12(C) Motion and dismissing
    her Section 1983 claim.
    Discussion
    [9]   The dispositive issue is whether the court erred in dismissing Melton’s
    complaint filed under 42 U.S.C. § 1983 pursuant to Ind. Trial Rule 12(C). We
    review de novo a trial court’s ruling on a Rule 12(C) motion for judgment on the
    pleadings. Consol. Ins. Co. v. Nat’l Water Servs., LLC, 
    994 N.E.2d 1192
    , 1196
    (Ind. Ct. App. 2013) (citing Murray v. City of Lawrenceburg, 
    925 N.E.2d 728
    , 731
    3
    The May 12, 2015 Order consisted of what appears to be a proposed order granting Melton’s request for a
    hearing in which the court crossed out the word “GRANTING” in the title and wrote by hand: “Denied –
    case was dismissed 2/2015.” Appellant’s Appendix at 170.
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016                     Page 6 of 19
    (Ind. 2010)), trans. denied. We accept as true the well-pleaded material facts
    alleged in the complaint, and base our ruling solely on the pleadings. 
    Id. A Rule
    12(C) motion for judgment on the pleadings is to be granted “only where
    it is clear from the face of the complaint that under no circumstances could
    relief be granted.” 
    Id. (quoting Murray,
    925 N.E.2d at 731 (quoting Forte v.
    Connerwood Healthcare, Inc., 
    745 N.E.2d 796
    , 801 (Ind. 2001) (quoting Culver-
    Union Twp. Ambulance Serv. v. Steindler, 
    629 N.E.2d 1231
    , 1235 (Ind. 1994)))).
    [10]   When reviewing a Rule 12(C) motion, we may look only at the pleadings and
    any facts of which we may take judicial notice, with all well-pleaded material
    facts alleged in the complaint taken as admitted. 
    Id. “The ‘pleadings’
    consist of
    a complaint and an answer, a reply to any counterclaim, an answer to a cross-
    claim, a third-party complaint, and an answer to a third-party complaint.” 
    Id. “Pleadings” also
    consist of any written instruments attached to a pleading,
    pursuant to Ind. Trial Rule 9.2. Id.; see also Ind. Trial Rule 10(C) (“A copy of
    any written instrument which is an exhibit to a pleading is a part thereof for all
    purposes.”).
    [11]   Section 1983 provides:
    Every person who, under color of any statute, ordinance,
    regulation, custom, or usage, of any State or Territory or the
    District of Columbia, subjects, or causes to be subjected, any
    citizen of the United States or other person within the jurisdiction
    thereof to the deprivation of any rights, privileges, or immunities
    secured by the Constitution and laws, shall be liable to the party
    injured in an action at law, suit in equity, or other proper
    proceeding for redress . . . .
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 7 of 19
    42 U.S.C. § 1983.
    [12]   Section 1983 creates no substantive right of its own, but acts only as a vehicle to
    afford litigants a civil remedy for deprivation of their federal rights. Myers v.
    Coats, 
    966 N.E.2d 652
    , 657 (Ind. Ct. App. 2012) (citing Albright v. Oliver, 
    510 U.S. 266
    , 271, 
    114 S. Ct. 807
    (1994), reh’g denied). To prevail on a Section 1983
    claim, “the plaintiff must show that (1) the defendant deprived the plaintiff of a
    right secured by the Constitution and laws of the United States, and (2) the
    defendant acted under the color of state law.” 
    Id. (citing J.H.
    ex rel Higgin v.
    Johnson, 
    346 F.3d 788
    , 791 (7th Cir. 2003), reh’g and reh’g en banc denied, cert.
    denied, 
    541 U.S. 975
    , 
    124 S. Ct. 1891
    (2004)).
    [13]   The Fourteenth Amendment of the United States Constitution prohibits any
    state from depriving a person of life, liberty, or property without due process of
    law. Also, Article 1, Section 12 of the Indiana Constitution states that “[a]ll
    courts shall be open; and every person, for injury done to him in his person,
    property, or reputation, shall have remedy by due course of law. Justice shall
    be administered freely, and without purchase; completely, and without denial;
    speedily, and without delay.” Indiana courts have consistently construed
    Article 1, Section 12, also known as the due course of law provision, as
    analogous to the federal due process clause. See, e.g., Doe v. O’Connor, 
    790 N.E.2d 985
    , 988 (Ind. 2003); see also McIntosh v. Melroe Co., 
    729 N.E.2d 972
    , 976
    (Ind. 2000).
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 8 of 19
    [14]   “A due process claim requires the consideration of two factors: first, there must
    be the deprivation of a constitutionally protected property or liberty interest;
    and second, a determination of what procedural safeguards are then required.”
    Ross v. Ind. State Bd. of Nursing, 
    790 N.E.2d 110
    , 120 (Ind. Ct. App. 2003); see
    also Cleveland Bd. of Educ. v. Loudermill, 
    470 U.S. 532
    , 541, 
    105 S. Ct. 1487
    , 1493
    (1985)) (“Once it is determined that the Due Process Clause applies, ‘the
    question remains what process is due.’”). “The United States Supreme Court
    has defined constitutionally protected ‘property’ in this context as ‘a legitimate
    claim of entitlement.’” Bankhead v. Walker, 
    846 N.E.2d 1048
    , 1053 (Ind. Ct.
    App. 2006) (quoting Austin v. Vanderburgh Cnty. Sheriff Merit Comm’n, 
    761 N.E.2d 875
    , 879 (Ind. Ct. App. 2002)). “The source of such entitlements is not
    to be found in the Constitution, but generally arises from a statute, ordinance,
    or contract.” 
    Id. “When protected
    property interests are implicated, the right to
    some kind of prior hearing is paramount.” Charnas v. Estate of Loizos, 
    822 N.E.2d 181
    , 185 (Ind. Ct. App. 2005) (citing Bd. of Regents of State Colleges v.
    Roth, 
    408 U.S. 564
    , 569-570, 
    92 S. Ct. 2701
    , 2705 (1972)). “In determining
    whether due process requirements apply, courts look not to the weight but to
    the nature of the interest at stake.” 
    Id. (citing Roth,
    408 U.S. at 
    571, 92 S. Ct. at 2706
    ). This court has recognized that a person has a property interest in a
    license for employment issued to that person. See 
    Ross, 790 N.E.2d at 120-121
    (noting that “[w]hether one has a property interest in a license depends upon
    whether an individual has a legitimate claim of right to it, which in turn is
    dictated by the amount of discretion given to the licensing authority,” that
    “there is not a great deal of discretion in the granting of a license,” and that
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 9 of 19
    “[a]ccordingly, Ross had a property interest in the nursing license issued to
    him”). We must therefore determine whether the amount of process Melton
    received is insufficient.
    [15]   Following the September 17, 2013 hearing at which her counsel appeared but
    Melton did not personally appear, the Board entered a Notice of Proposed
    Default. At the time of the September 17, 2013 and January 21, 2014 hearings,
    the relevant statute governing default or dismissal under the AOPA provided:
    (a) At any stage of a proceeding, if a party fails to:
    (1) file a responsive pleading required by statute or rule;
    (2) attend or participate in a prehearing conference,
    hearing, or other stage of the proceeding; or
    (3) take action on a matter for a period of sixty (60) days,
    if the party is responsible for taking the action;
    the administrative law judge may serve upon all parties written
    notice of a proposed default or dismissal order, including a
    statement of the grounds.
    (b) Within seven (7) days after service of a proposed default or
    dismissal order, the party against whom it was issued may file a
    written motion requesting that the proposed default order not be
    imposed and stating the grounds relied upon. During the time
    within which a party may file a written motion under this
    subsection, the administrative law judge may adjourn the
    proceedings or conduct them without the participation of the
    party against whom a proposed default order was issued, having
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016      Page 10 of 19
    due regard for the interest of justice and the orderly and prompt
    conduct of the proceedings.
    (c) If the party has failed to file a written motion under
    subsection (b), the administrative law judge shall issue the default
    or dismissal order. If the party has filed a written motion under
    subsection (b), the administrative law judge may either enter the
    order or refuse to enter the order.
    (d) After issuing a default order, the administrative law judge
    shall conduct any further proceedings necessary to complete the
    proceeding without the participation of the party in default and
    shall determine all issues in the adjudication, including those
    affecting the defaulting party. The administrative law judge may
    conduct proceedings in accordance with section 23 of this
    chapter to resolve any issue of fact.
    Ind. Code § 4-21.5-3-24 (West 2013) (subsequently amended by Pub. L. No. 72-
    2014, § 5 (eff. July 1, 2014)).4
    [16]   Melton argues that in general a plaintiff can state a claim for deprivation of
    procedural due process “by ‘show[ing] that state procedures as written do not
    supply basic due process or that state officials acted in an [sic] “random and
    unauthorized” fashion in depriving the plaintiff of his protected interest.’”
    Appellant’s Brief at 20 (quoting Strasburger v. Bd. of Educ., 
    143 F.3d 351
    , 358
    (7th Cir. 1998), reh’g and suggestion for reh’g en banc denied, cert. denied, 
    525 U.S. 4
             Subsection (a)(2) of this statute, regarding a party’s failure to attend or participate in a prehearing
    conference, hearing, or other stage of the proceeding, is found at subsection (a)(3) in the current version of
    the statute, after a new subsection (a)(1) was added to the statute effective July 1, 2014.
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016                          Page 11 of 19
    1069, 
    119 S. Ct. 800
    (1999)). She maintains she was wrongly held in default in
    that her counsel attended the September 17, 2013 hearing, which is sufficient in
    any other forum. She argues that it is not clear that only her counsel’s
    attendance at the September 17, 2013 hearing violated Ind. Code § 4-21.5-3-
    24(a)(2),5 especially where she was not contesting the factual allegations and
    was concerned only with the sanction, and that this error is compounded where
    Ind. Code § 4-21.5-5-4(b)(2) precludes her from seeking judicial review of the
    entry of default.
    [17]   The Appellees argue that Melton received proper notice about the September
    17, 2013 hearing, she simply decided not to attend, the Board issued its Notice
    of Proposed Default Order on September 20, 2013, which complied with and
    satisfied Ind. Code § 4-21.5-3-24(a), and that she has not alleged facts regarding
    this failure to appear that would entitle her to relief under Section 1983. They
    argue that to the extent Melton filed a motion responding to and opposing the
    Notice of Proposed Default, the Board was not persuaded by her arguments
    and entered the default. They assert that the dictate of Ind. Code § 4-21.5-3-24
    that a board proceed without the participation of the party in default “makes
    sense” because it “ensures the prompt and efficient resolution of disputes,”
    noting that the statute also permits a party to explain a failure to appear and,
    here, the Board was unpersuaded by Melton’s reasons. Appellees’ Brief at 23.
    5
    Both briefs cite to the current version of the statute and particularly subparagraph Ind. Code § 4-21.5-3-
    24(a)(3), which is identical to Ind. Code § 4-21.5-3-24(a)(2) (West 2013) recited above. As we observed, the
    2013 version of Ind. Code § 4-21.5-3-24 applied to the relevant time period in question.
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016                       Page 12 of 19
    They maintain that Melton has not explained how she could litigate the issue of
    sanctions without personally appearing before the Board and that the
    September 17, 2013 hearing “was her opportunity to provide her side of the
    story and present evidence of any mitigating circumstances.” 
    Id. at 21.
    Melton’s response to this argument in her reply brief is that the Appellees do
    not explicitly argue that Ind. Code § 4-21.5-3-24(a)(2) required her presence at
    the hearing, and that she “could have (and did) oppose the ‘Board’s’ ‘sought’
    punishment through her attorney,” noting again that she did not contest the
    facts and that her attorney could have presented argument regarding other
    similar cases regarding punishment. Appellant’s Reply Brief at 10.
    [18]   To the extent this question requires us to interpret Ind. Code § 4-21.5-3-24, we
    note that we review an issue of statutory interpretation de novo. Chrysler Grp.,
    LLC v. Review Bd. of Ind. Dep’t of Workforce Dev., 
    960 N.E.2d 118
    , 124 (Ind.
    2012). “Clear and unambiguous statutes leave no room for judicial
    construction.” Basileh v. Alghusain, 
    912 N.E.2d 814
    , 821 (Ind. 2009). But when
    a statute is susceptible to more than one interpretation it is deemed ambiguous
    and thus open to judicial construction. 
    Id. If the
    statutory language is clear and
    unambiguous, we require only that the words and phrases it contains are given
    their plain, ordinary, and usual meanings to determine and implement the
    legislature’s intent. State v. Am. Family Voices, Inc., 
    898 N.E.2d 293
    , 297 (Ind.
    2008), reh’g denied. If a statute is susceptible to multiple interpretations, we
    must try to ascertain the legislature’s intent and interpret the statute so as to
    effectuate that intent. Fight Against Brownsburg Annexation v. Town of Brownsburg,
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 13 of 19
    
    32 N.E.3d 798
    , 806 (Ind. Ct. App. 2015). We presume the legislature intended
    logical application of the language used in the statute, so as to avoid unjust or
    absurd results. Hauck v. City of Indianapolis, 
    17 N.E.3d 1007
    , 1015 (Ind. Ct.
    App. 2014), trans. denied. A statute should be examined as a whole, avoiding
    excessive reliance upon a strict literal meaning or the selective reading of
    individual words. Mayes v. Second Injury Fund, 
    888 N.E.2d 773
    , 776 (Ind. 2008).
    [19]   We find that the Board’s decision to find Melton in default at the September 17,
    2013 hearing was error. Although Ind. Code § 4-21.5-3-24(a) of that statute
    states that “[a]t any stage of a proceeding, if a party fails to” do certain things
    including attend a hearing, reviewing similar language in subsections (b) and (c)
    demonstrates that the statute’s reference to “party” includes counsel. Ind. Code
    § 4-21.5-3-24(a) (emphasis added). Indeed, subsection (b) provides that
    “[w]ithin seven (7) days after service of a proposed default or dismissal order,
    the party against whom it was issued may file a written motion requesting that the
    proposed default order not be imposed,” and subsection (c) provides that “[i]f
    the party has failed to file a written motion under subsection (b), the
    administrative law judge shall issue the default or dismissal order” and “[i]f the
    party has filed a written motion under subsection (b), the administrative law
    judge may either enter the order or refuse to enter the order.” Ind. Code § 4-
    21.5-3-24(b), -24(c) (emphases added). Thus, construing the term “party” as
    contemplating only the petitioner is erroneous because, under such
    interpretation, it follows that in order for a party to comply with subsection (b)
    a party must personally file the motion opposing default, rather than counsel,
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 14 of 19
    which we do not believe was the legislature’s intent. Indeed, we observe that an
    appearance by counsel at an administrative hearing has been sufficient under
    Indiana law for decades. See Foltz v. City of Indianapolis, 
    234 Ind. 656
    , 685, 
    130 N.E.2d 650
    , 664 (Ind. 1955) (“If a party has been duly notified of a meeting for
    a hearing, and he fails to appear personally or by counsel, he waives any right to
    complain of the action taken, so long as it is within the authority of the
    administrative body holding the meeting.”) (emphasis added).
    [20]   Also, Ind. Code § 4-21.5-3-24(a)(2) is not limited to participation in a hearing –
    a written notice of proposed default may also be served upon a “party” who
    does not participate in a prehearing conference. However, it is common for
    prehearing conferences under the AOPA to be conducted by counsel. See, e.g.,
    Galvan v. Alliance Ems/Transport Loving Care, Inc., Respondent, 
    2015 WL 10381762
    , at *2 (Ind. Civ. Rts. Com. August 28, 2015) (noting in its findings of
    fact that “[t]he ALJ advised the parties in the Notice of Initial Pre-Hearing
    Conference, “CORPORATIONS [] must be represented by counsel pursuant to
    Indiana law . . . . A party who fails to attend or participate in a Pre-Hearing
    Conference, Hearing, or other later stage of the proceeding may be held in
    default or the matter may be dismissed”) (italics added); In the Matter of the
    Petition of the Town of Huntertown, Ind., 
    2014 WL 4748688
    , at *1 (Ind. U.R.C.
    September 14, 2014) (“Counsel for Huntertown, Fort Wayne, the Indiana
    Office of Utility Consumer Counselor (‘OUCC’), Twin Eagles and the Allen
    County Regional Water and Sewer District (‘District’) appeared and
    participated at the Prehearing Conference.”); In the Matter of: Comm’r, Ind. Dep’t
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 15 of 19
    of Env. Mgmt, Case No. 2010-19215-S v. Nicola Haddad, d/b/a Marathon Gas
    Station, Hobart, Lake Cnty., Ind., 
    2013 WL 9576700
    , at *2 (Ind. Off. Env. Adjud.
    November 14, 2013) (“Respondent Haddad’s legal counsel appeared at the
    September 19, 2011 Prehearing Conference, and represented that the Station
    had new ownership, but requested additional time to submit leak detection
    information to IDEM.”); In the Matter of: Arvina Joyce Carlson d/b/a State
    Bonding d/b/a State Bonding Cal., 
    2010 WL 3466023
    , at *1 (Ind. Div. Sec.
    August 18, 2010) (noting that both parties at telephonic prehearing conference
    were represented by counsel). Indeed, the Board in a past decision has
    contemplated that appearance by counsel was sufficient. See In the Matter of
    Kent Robert Lindsay, 2005 ATB 0001, at 1 (Ind. A.T.B. November 15, 2006)
    (“Respondent failed to appear in person or by counsel.”).
    [21]   We find that the Board erred in entering its Notice of Proposed Default. 6 The
    question we must address is whether such entry denied Melton her due process
    rights. Due process is not a technical conception with a fixed content unrelated
    to time, place and circumstances. Wilson v. Bd. of Ind. Emp’t Sec. Div., 
    270 Ind. 302
    , 309, 
    385 N.E.2d 438
    , 444 (1979) (citing Cafeteria Workers v. McElroy, 
    367 U.S. 886
    , 895, 
    81 S. Ct. 1743
    , 1748 (1961), reh’g denied), cert. denied, 
    444 U.S. 874
    , 
    100 S. Ct. 155
    (1979). Rather, due process is a flexible concept which calls
    6
    Regarding the Appellees’ argument that Melton has not explained how she could litigate the issue of
    sanctions without personally appearing before the Board, we observe that, to the extent Melton’s testimony
    may have been required in order to address a particular argument regarding sanctions raised by Melton’s
    counsel at the hearing, the Board could have found that particular argument was waived due to her decision
    not to appear.
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016                     Page 16 of 19
    for such procedural protections as the particular situation demands. 
    Id. (citing Mathews
    v. Eldridge, 
    424 U.S. 319
    , 334, 
    96 S. Ct. 893
    , 902 (1976)). The
    requirements of procedural due process apply only to the deprivation of
    interests encompassed by the Fourteenth Amendment’s protection of liberty
    and property. McKinney v. McKinney, 
    820 N.E.2d 682
    , 687 (Ind. Ct. App. 2005)
    (citing 
    Roth, 408 U.S. at 569
    , 92 S. Ct. at 2705).
    [22]   “Generally stated, due process requires notice, an opportunity to be heard, and
    an opportunity to confront witnesses.” Morton v. Ivacic, 
    898 N.E.2d 1196
    , 1199
    (Ind. 2008) (quoting Ind. State Bd. of Educ. v. Brownsburg Cmty. Sch. Corp., 
    842 N.E.2d 885
    , 889 (Ind. Ct. App. 2006)). “The ‘opportunity to be heard’ is a
    fundamental requirement of due process.” 
    Id. (quoting Mullane
    v. Cent. Hanover
    Bank & Trust Co., 
    339 U.S. 306
    , 314, 
    70 S. Ct. 652
    , 657 (1950)); see also 
    Mathews, 424 U.S. at 333
    , 96 S. Ct. at 902 (“The fundamental requirement of due process
    is the opportunity to be heard at a meaningful time and in a meaningful
    manner.”) (internal quotations omitted). In order to determine the specific
    dictates of due process in a given situation, it is necessary to balance three
    distinct factors: (1) the private interest that will be affected by the official action;
    (2) the risk of an erroneous deprivation of such interest through the procedures
    used, along with the probable value, if any, of additional or substitute
    procedural safeguards; and (3) the government’s interest, including the function
    involved and the fiscal and administrative burdens that the additional or
    substitute procedural requirements would entail. Mitchell v. State, 
    659 N.E.2d 112
    , 114 (Ind. 1995) (citing 
    Wilson, 270 Ind. at 309
    , 385 N.E.2d at 444 (quoting
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016    Page 17 of 19
    
    Matthews, 424 U.S. at 335
    , 96 S. Ct. at 903)). As we review and balance these
    three interests first enunciated in Mathews v. Eldridge, we recognize that,
    “although due process is not dependent on the underlying facts of the particular
    case, it is nevertheless ‘flexible and calls for such procedural protections as the
    particular situation demands.’” Lawson v. Marion Cnty. Office of Family &
    Children, 
    835 N.E.2d 577
    , 580 (Ind. Ct. App. 2005) (quoting Thompson v. Clark
    Cnty. Div. of Family & Children, 
    791 N.E.2d 792
    , 795 (Ind. Ct. App. 2003), trans.
    denied).
    [23]   The failure to properly follow statutory requirements can lead to a violation of a
    person’s procedural due process rights. See A.P. v. Porter Cnty. Office of Family
    and Children, 
    734 N.E.2d 1107
    , 1117 (Ind. Ct. App. 2000) (holding that the
    failure of the Porter County Office of Family and Children to comply with
    statutes relating to Child in Need of Services and termination proceedings
    deprived the parents of their due process rights), reh’g denied, trans. denied. In
    this case, the private interest affected by the official action, Melton’s athletic
    trainer’s license, is of paramount importance to Melton because it is required
    for her to pursue the work she had invested years preparing to perform.
    Conversely, there is no apparent governmental interest that would justify a
    disregard of procedures set forth by the legislature; rather, those procedures
    must be followed, especially when such an important private interest is at stake.
    Finally, the risk of an erroneous deprivation of Melton’s interest in her athletic
    trainer’s license through the Board’s decision to enter the Order of Proposed
    Default is great because she was not entitled to any further process following the
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 18 of 19
    entry. Also, under Ind. Code § 4-21.5-5-4(b)(2) a person who is in default under
    the AOPA has waived their right to seek judicial review.
    [24]   The Board’s entry of the Notice of Proposed Default following the September
    17, 2013 hearing, in which Melton’s counsel appeared, deprived Melton of her
    opportunity to be heard “at a meaningful time and in a meaningful manner,”
    which is the fundamental requirement of due process. 
    Mathews, 424 U.S. at 333
    , 96 S. Ct. at 902. Under the circumstances, we must reverse the court’s
    grant of the Appellees’ 12(C) Motion dismissing Melton’s Section 1983 claim,
    remand with instructions to vacate the Board’s Order, and order the Board to
    provide Melton with an administrative hearing concerning the complaint filed
    against her Indiana athletic training license which comports with the dictates of
    due process.
    Conclusion
    [25]   For the foregoing reasons, we reverse the court’s grant of the Appellees’ 12(C)
    Motion dismissing Melton’s Section 1983 claim and remand with instructions
    consistent with this opinion.
    [26]   Reversed and remanded.
    Kirsch, J., and Mathias, J., concur.
    Court of Appeals of Indiana | Opinion 49A05-1508-CT-1123 | April 27, 2016   Page 19 of 19