Aquatherm GmbH v. Renaissance Associates I Limited Partnership ( 2020 )


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  •                                                                                 FILED
    Jan 21 2020, 8:33 am
    CLERK
    Indiana Supreme Court
    Court of Appeals
    and Tax Court
    ATTORNEYS FOR APPELLANT                                    ATTORNEYS FOR APPELLEE
    William E. Kelley, Jr.                                     Michael J. Jasaitis
    Marc A.W. Stearns                                          Ryan A. Deutmeyer
    Carmel, Indiana                                            Crown Point, Indiana
    IN THE
    COURT OF APPEALS OF INDIANA
    Aquatherm GmbH,                                            January 21, 2020
    Appellant-Defendant,                                       Court of Appeals Case No.
    19A-PL-981
    v.                                                 Appeal from the
    Lake Superior Court
    Renaissance Associates I                                   The Honorable
    Limited Partnership,                                       John M. Sedia, Judge
    Appellee-Plaintiff.                                        Trial Court Cause No.
    45D01-1709-PL-98
    Altice, Judge.
    Case Summary
    [1]   This is an interlocutory appeal addressing the question of personal jurisdiction
    over Aquatherm GmbH (GmbH), a German company that manufactures
    polypropylene water pipes. Its pipes were installed in two ten-story apartment
    buildings called Renaissance Towers (the Towers) located in Hammond,
    Indiana and owned by Renaissance Associates I Limited Partnership
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020                           Page 1 of 26
    (Renaissance). After experiencing problems with the pipes, Renaissance filed a
    lawsuit against multiple entities, including GmbH. GmbH filed a motion to
    dismiss for lack of personal jurisdiction, which the trial court denied. GmbH
    now appeals, asserting that neither general personal jurisdiction nor specific
    personal jurisdiction exists.
    [2]   We affirm.
    Facts & Procedural History
    [3]   GmbH’s principal place of business is in Attendorn, Germany, and it
    manufactures the Aquatherm pipe only in Germany. GmbH does not own or
    lease any offices or any other real property in Indiana and is not registered to do
    business in Indiana. GmbH does not have a warehouse anywhere in the United
    States.
    [4]   In addition to GmbH, there are several other Aquatherm entities involved in
    this lawsuit, including: Aquatherm, Inc., Aquatherm NA, L.C. (Aquatherm
    NA), and Aquatherm, L.P. (Aquatherm, LP). Initially, GmbH sold all of its
    Aquatherm pipe used for projects in the United States to Aquatherm, Inc. In
    January 2011, Aquatherm Inc. became known as Aquatherm NA, and from
    January 2011 to December 2015, GmbH sold its pipe used for projects in the
    United States to Aquatherm NA. Pursuant to a December 1, 2015 asset
    purchase agreement, Aquatherm NA’s assets were sold to Aquatherm, LP., and
    GmbH sold all Aquatherm pipe used for projects in the United States to
    Aquatherm, LP. When Aquatherm NA ceased operations, it had three
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020      Page 2 of 26
    warehouses, which were in Lindon, Utah, Virginia, and Toronto, Canada.
    Aquatherm, LP has one warehouse, and it is in Lindon, Utah.
    [5]   The Aquatherm pipe at issue was delivered by GmbH under either or both of
    the following two delivery methods: (1) “FOB any European port” or (2) “Cost
    Insurance Freight.” Appellant’s Brief at 10-11. Under FOB any European port,
    title to the pipe transferred from GmbH to Aquatherm NA upon the pipe’s
    arrival at a European port. Aquatherm NA sold the Aquatherm Pipe to
    approved distributors, including Columbia Pipe & Supply. Co. (Columbia
    Pipe), a defendant in this action. When the Aquatherm pipe was shipped from
    an Aquatherm NA warehouse to a distributor, title to the product transferred
    from Aquatherm NA to the distributor upon shipment. Appellant’s Appendix Vol.
    II at 105. Under Cost of Insurance Freight delivery method, GmbH delivered
    pipe to Aquatherm, LP’s Lindon, Utah warehouse where it was held “as
    consignment stock” and title transferred from GmbH to Aquatherm, LP when
    Aquatherm, LP took the product out of stock at the Utah warehouse.
    Appellant’s Brief at 10-11. Aquatherm, LP sold Aquatherm pipe to distributors
    “under [the] same conditions” as Aquatherm NA sold to distributors. 
    Id. at 12.
    [6]   In 2012, Renaissance began a construction project to replace the galvanized
    steel hot water supply lines in the Towers. After meetings and discussions with
    personnel from Aquatherm entities and contractor Circle R Mechanical, Inc.
    (Circle R), Renaissance chose GmbH’s polypropylene pipes for the Tower
    project. Renaissance entered into written contracts with Circle R, in which
    Circle R agreed to provide all necessary labor and materials, including boilers
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020     Page 3 of 26
    and pipe, for the Towers project. Circle R purchased the pipe from Columbia
    Pipe, which held a distributor agreement with Aquatherm NA. Columbia Pipe
    also was the “authorized Aquatherm trainer” that trained Circle R employees
    regarding installation of the pipe. Appellant’s Appendix Vol. II at 61. The project
    began in 2012 and was completed in March 2013, with over 5000 linear feet of
    GmbH’s pipe having been installed in the Towers.
    [7]   According to Renaissance, it began experiencing ruptures, failures, and
    extensive leaking with the hot water piping system at the Towers in 2014. The
    problems continued, and, on August 31, 2017, Renaissance filed its Complaint
    against defendants Circle R, Columbia Pipe, and Aquatherm, LP 1, asserting
    claims pertaining to alleged issues with the installation and performance of the
    hot water piping system at the Towers, including breach of contract, various
    breaches of warranty, negligence, and negligent misrepresentation. On or about
    February 27, 2018, Renaissance filed its First Amended Complaint asserting
    similar and additional claims against those defendants and adding defendants
    Aquatherm NA, Aetna NA, L.C., Aquatherm, Inc., Clark Family Holdings,
    L.C., and GmbH. 2 As to jurisdiction, the First Amended Complaint stated:
    1
    According to the Complaint, Renaissance is a limited partnership created under the laws of Missouri; Circle
    R is an Indiana corporation with its principal office in Portage, Indiana; Columbia Pipe is an Illinois
    corporation with its principal office in Chicago; and Aquatherm, LP is a Delaware limited partnership with
    its principal office in Lindon, Utah. Circle R and Columbia Pipe maintain offices in Indiana.
    2
    As is relevant to this appeal, Aquatherm NA is a Utah limited liability company with its principal place of
    business in Lindon, Utah, and GmbH is a foreign corporation organized in Germany with its principal office
    in Attendorn, Germany. Aquatherm, Inc. was a dissolved Utah corporation at the time the First Amended
    Complaint was filed.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020                              Page 4 of 26
    13. This Court has personal jurisdiction over Defendants
    Aquatherm LP, Aquatherm NA, Aetna NA, Aquatherm, INC
    and CF Holdings (collectively: “Aquatherm”) under long arm
    jurisdiction for actions targeted to and occurring in Indiana
    because Aquatherm, including relevant predecessors and/or
    successors regularly conducts business in Indiana with respect to
    the marketing, sales and supplying of Aquatherm pipes that are
    the focus of the underlying dispute in this matter. Aquatherm
    representatives also traveled to Indiana to consult and/or advise
    with respect to the Aquatherm pipes at the Towers.
    14. This Court has personal jurisdiction over Defendant
    Aquatherm GmbH under long arm jurisdiction for actions
    targeted to and occurring in Indiana because this entity regularly
    conducts business in Indiana with respect to the manufacture,
    marketing, sales and/or supplying of Aquatherm pipes that are
    the focus of the underlying dispute in this matter.
    
    Id. at 60.
    The Amended Complaint stated that “Aquatherm claims to back its
    products with a 10-year manufacturer’s warranty that covers replacement parts,
    replacement labor, incidental damages, medical costs, and financial loss.” 3 
    Id. at 61.
    The only count against GmbH alleged negligence arising out of alleged
    defective design and manufacture of the pipes and failure to warn and/or
    instruct Renaissance about the defects and the proper and/or safe use of the
    pipes. Renaissance alleged that it was damaged in an amount of at least
    $413,300 as a proximate result of GmbH’s negligence.
    3
    Both Complaints also alleged that, pursuant to the contracts, Circle R was to obtain professional liability
    insurance and keep it in effect for three years after completion of the work and that Circle R “never obtained
    such professional liability insurance[.]” Appellant’s Appendix Vol. II at 25, 61.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020                               Page 5 of 26
    [8]   On October 24, 2018, GmbH filed a Motion to Dismiss for Lack of Personal
    Jurisdiction, arguing that GmbH lacked sufficient minimum contacts with
    Indiana such that the exercise of jurisdiction would violate the Due Process
    Clause of the Fourteenth Amendment. It maintained that GmbH’s
    “involvement with the [] piping transaction was completed upon the pipe’s
    delivery to Aquatherm NA’s or Columbia Pipe’s storage or warehouse
    locations,” that the distributors handled the redelivery to project sites, and
    “GmbH had no direct involvement with the [] Towers project.” 
    Id. at 83.
    GmbH argued that general personal jurisdiction did not exist as it did not have
    continuous and systematic contacts with Indiana, nor did specific personal
    jurisdiction exist because “GmbH did nothing more than place its product into
    the stream of commerce, which is not enough for it to be haled into this Court.”
    
    Id. at 94.
    In support of its motion to dismiss, GmbH attached the affidavits of
    (1) Dirk Rosenberg, a Director of GmbH, and (2) Jordan Handy, CEO of
    Aquatherm L.P. (and formerly CFO of Aquatherm, Inc. and Aquatherm NA).
    [9]   Rosenberg’s affidavit averred that GmbH does not own or lease property in
    Indiana, “does not have any sales or marketing representatives or distribution
    networks in Indiana[,]” “does not market Aquatherm pipe in [] Indiana[,]”
    “had no involvement with the [Towers] project[,]” and had “no knowledge that
    some of Aquatherm’s pipe . . . would eventually be redelivered to Indiana . . .
    and used for the [Towers] project[.]” 
    Id. at 98,
    100. Hardy’s affidavit stated,
    among other things, that GmbH did not have any involvement after the
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020       Page 6 of 26
    distributor took title to the pipe and that GmbH did not track the destination of
    the pipe.
    [10]   Renaissance filed its opposition to the motion for summary judgment, asserting
    that Indiana has both general and specific personal jurisdiction over GmbH.
    Renaissance argued that GmbH “has purposefully availed itself of conducting
    business in Indiana” through its “substantial national distribution network in
    the United States.” 
    Id. at 109,
    111. Renaissance argued that GmbH did not
    merely place its product in the stream of commerce; it knew and in fact
    encouraged that its product would be sold in the United States, including in
    Indiana, and that GmbH’s activities made it reasonable that it would anticipate
    being haled into court in Indiana.
    [11]   In support of its opposition, Renaissance submitted the affidavit of Daniel
    Medve, Secretary for Renaissance. Medve attached to his affidavit Exhibits A
    through S, which consist of printed pages from Aquatherm websites, including
    pages from GmbH and Aquatherm, LP’s respective sites, answers to discovery
    requests, and warranty documentation. GmbH’s website (www.aquatherm.de)
    includes a link, represented by a United States flag, for United States customers
    to click. Medve explained that when a user clicks the flag, a pop-up window
    appears which states, “Aquatherm LP is the exclusive sales representative of
    acquatherm GmbH for the USA and Canada” and, to proceed, the interested
    user is to click “Enter site” link. 
    Id. at 126,
    134. Once a user clicks “Enter
    site,” he/she enters the www.aquatherm.com website, which welcomes users to
    Aquatherm and, among other things, provides tabs for one to “Read about
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020       Page 7 of 26
    Aquatherm”, “See Aquatherm in action”, “Learn about Aquatherm”, “Install
    Aquatherm systems,” and “Design with Aquatherm.” 
    Id. at 136.
    [12]   The various attached web pages discuss Aquatherm companies including
    GmbH, noting that GmbH “placed first” in a German research study that
    collected data and assessed promising and innovative companies, was
    established in 1973, and “Today Aquatherm employs more than 450 employees
    at its four main locations.” 
    Id. at 141.
    When describing “Our Organization”
    for users, one webpage states, “Aquatherm began its major launch into the
    United States” in 2007 and, as of 2013, it had seventeen companies serving as
    manufacturer’s representatives in the United States and “distribution in every
    state.” 
    Id. at 173.
    Another page has a map of Indiana counties and states “This
    area has multiple sales and support reps.” 
    Id. at 165.
    The website pictures
    many “current projects” around the globe, with a picture and location for each,
    including one in Indianapolis, the Lifeline Data Center. 
    Id. at 144,
    152. The
    Lifeline Data Center project is featured elsewhere on the site, with a testimonial
    from Lifeline’s owner and describing the Lifeline project as being multi-phase
    between the years 2009 and 2013. For further information on matters viewed
    on the website, a user is directed to call a phone number “or simply visit our
    download area at our website www.aquatherm.de.” 
    Id. at 163.
    [13]   Upon clicking the “Learn about Aquatherm” tab, the website states:
    We here at Aquatherm aren’t content with simply telling people
    how great our products are. We show it by providing an
    extensive ten-year warranty that covers any parts, labor, personal
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020      Page 8 of 26
    injury, and incidental damages caused by material failure due to
    manufacturer defect. The warranty covers the pipes, fittings, and
    damages up to €20 million per event.
    In order to take advantage of the warranty, the system must be
    installed by an Aquatherm-trained installer and subjected to
    pressure testing. The pressure test will stress the system and help
    identify any weak points due to improper fusions or other
    reasons.
    
    Id. at 176.
    [14]   Medve’s affidavit averred that the ten-year warranty “is issued by Aquatherm
    GmbH through Aquatherm.” 
    Id. at 129.
    In support, he attached a “Warranty
    Receipt”, which was produced in discovery by Aquatherm, LP to Renaissance,
    dated February 8, 2013 on “aquatherm” letterhead. The Warranty Receipt
    reflected that “Aquatherm GmbH provides a 10-year warranty on its products
    with business liability insurance and extended product liability insurance
    through ZURICH” and states that warranty claims “are valid only under the
    following conditions”:
    1. Only welding tools and devices approved by Aquatherm
    GmbH may be used in installation.
    2. Installers must be certified as having received training from
    Aquatherm. Installers must adhere to Aquatherm GmbH
    technical rules and guidelines for correct installation.
    3. Upon completion of a project, a record of a successful pressure
    test must be submitted to Aquatherm.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020        Page 9 of 26
    
    Id. at 216.
    The attached confirmation of coverage documentation from Zurich
    stated that “risks insured” included “Exports; also to the USA and Canada.”
    
    Id. at 217.
    Medve averred in his affidavit that the warranty “was a
    determinative factor in choosing [] GmbH pipes for the [] Towers project.” 
    Id. at 128.
    [15]   An online “Explanatory Comments on the Aquatherm GmbH Warranty”
    document, which Medve attached to his affidavit, stated “Thank you very
    much for making the decision to use a product from aquatherm GmbH,
    Germany (herein referred to as ‘aquatherm’)” and thereafter provided
    information about, inter alia, the scope of the warranty, what is covered and not
    covered, how compensation is determined, and required manner of making a
    claim. 
    Id. at 219.
    As to “how [] the amount of compensation under the
    aquatherm warranty [is] determined,” it stated, “Working in collaboration with
    aquatherm GmbH and the insured party, aquatherm will identify the cause of
    the damage[.]” 
    Id. The document
    directed that “[w]arranty claims have to be
    made to aquatherm via the national aquatherm GmbH partners.” 
    Id. at 220.
    The Explanatory Comments document reflected it was prepared by GmbH in
    April 2016.
    [16]   A portion of an Installers Manual, which was attached to Medve’s affidavit and
    also provided during discovery, listed immediately next to each other the
    respective names, addresses, and websites of GmbH and Aquatherm L.P.
    companies. Renaissance asserted that this, and the other website evidence,
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020    Page 10 of 26
    illustrated the two companies were related in terms of manufacture,
    distribution, installation, and warranty of the GmbH pipes.
    [17]   The trial court held a hearing on GmbH’s motion to dismiss on February 7,
    2019. GmbH argued that once the distributors took the pipe, they, not GmbH,
    had “title, ownership, responsibility, risk of loss, everything on the pipe from
    that point forward[.]” Transcript at 9. GmbH maintained that, under case law,
    just having GmbH pipe end up in Indiana through the stream of commerce did
    not give Indiana personal jurisdiction, general or specific, over it. As to website
    and online presence, GmbH argued that its website and marketing was part of a
    passive nationwide advertising plan, consisting of general information, and did
    not involve interaction between consumer and the company, and under those
    circumstances, did not support personal jurisdiction. As to its warranty, GmbH
    asserted that having a warranty did not reflect that GmbH had actively placed
    itself in Indiana to create sufficient minimum contacts to confer personal
    jurisdiction.
    [18]   Renaissance responded with argument that while any of those factors
    individually might not support personal jurisdiction, GmbH had engaged in an
    “active coordinated effort” that was sufficient to support a finding of personal
    jurisdiction. 
    Id. at 20.
    Counsel urged, “[I]t’s that warranty in combination
    with, not alone, but in combination with an active marketing scheme to
    penetrate the whole [] country.” 
    Id. at 23.
    Renaissance contended that GmbH
    manufactured a product that it intended to be used in the United States,
    including Indiana, and it marketed and warranted those products. Renaissance
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020      Page 11 of 26
    highlighted that the GmbH website marketed the fact that one or more projects
    were installed in Indiana and that it had sales representatives in Indiana.
    [19]   On February 8, 2019, the trial court issued an order denying GmbH’s motion to
    dismiss. The court recognized Indiana Trial Rule 4.4(A) as the starting point
    for determining personal jurisdiction and that this state may only exercise
    jurisdiction if it is not inconsistent with the Indiana and United States
    Constitutions, including the Fourteenth Amendment pursuant to which the
    defendant must “have certain minimum contacts with the state such that the
    maintenance of the suit does not offend traditional notions of fair play and
    substantial justice, LinkAmerica [Corp. v. Cox, 
    857 N.E.2d 961
    , 967 (Ind 2006)];
    Boyer [v. Smith, 
    42 N.E.3d 505
    , 509 (Ind. 2015)].” Appellant’s Appendix Vol. II at
    20. The trial court determined that although GmbH’s “coordinated, systematic,
    marketing plan” might alone not be enough of a minimum contact “to avoid
    offending traditional notions of fair play and substantial justice,” that marketing
    plan, combined with GmbH’s ten-year manufacturer’s warranty issued to
    Renaissance put GmbH “on notice that a breach of warranty” “might make it
    liable in our courts.” 
    Id. At GmbH’s
    request, the trial court certified its order
    for interlocutory appeal, 4 over Renaissance’s objection, and we accepted
    jurisdiction.
    4
    The trial court stayed all trial proceedings as to GmbH only.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020         Page 12 of 26
    Discussion and Decision
    I. Standard of Review
    [20]   GmbH asserts that the trial court should have granted its motion to dismiss
    based on lack of personal jurisdiction. Personal jurisdiction refers to a court’s
    power to impose judgment on a particular defendant. 
    Boyer, 42 N.E.3d at 509
    .
    Because Indiana courts are courts of general jurisdiction, jurisdiction is
    presumed. Everdry Mktg. and Mgmt., Inc. v. Carter, 
    885 N.E.2d 6
    , 10 (Ind. Ct.
    App. 2008). A challenge to personal jurisdiction may be raised either as an
    affirmative defense or in a motion to dismiss. See 
    Boyer, 42 N.E.3d at 508
    n.1.
    “When a defendant challenges the existence of personal jurisdiction, the
    plaintiff must present evidence of the court’s personal jurisdiction over the
    defendant.” Wolf’s Marine, Inc. v. Brar, 
    3 N.E.3d 12
    , 15 (Ind. Ct. App. 2014).
    “The defendant, however, bears the ultimate burden of proving lack of personal
    jurisdiction by a preponderance of the evidence, unless such lack is apparent on
    the face of the complaint.” 5 
    Id. 5 GmbH
    states that “there appears to be a split in authority among Indiana cases” with regard to which party
    has the burden of proof as to jurisdiction. Appellant’s Brief at 15. GmbH’s suggestion in that regard is based
    on the fact that our Supreme Court in LinkAmerica Corp. v. Cox, 
    857 N.E.2d 961
    , 967 (Ind. 2006), stated that
    personal jurisdiction must comport with the federal due process clause. GmbH suggests that this was
    effectively a directive that Indiana courts should follow the federal analysis – where “the plaintiff . . . bears
    the burden of establishing personal jurisdiction.” Appellant’s Brief at 15. We do not find that LinkAmerica’s
    statement was an instruction to follow the federal analysis, nor do we discern a split among Indiana courts
    concerning the burden of proof.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020                                Page 13 of 26
    [21]   We review a trial court’s decision regarding personal jurisdiction de novo.
    
    Boyer, 42 N.E.3d at 508
    . We do not defer to the trial court’s legal conclusion as
    to whether personal jurisdiction exists. 
    Everdry, 885 N.E.2d at 10
    . However,
    whether personal jurisdiction exists can depend upon factual determinations
    concerning a defendant’s contacts with the forum state, and when the trial court
    issues findings of jurisdictional facts, we review those findings for clear error.
    
    Boyer, 42 N.E.3d at 509
    . In so doing, we consider whether the evidence
    supports the findings and whether the findings support the judgment. 
    Id. We will
    reverse the trial court’s factual findings only when the record contains no
    facts to support them either directly or indirectly. 
    Id. (citing Fischer
    v. Heymann,
    
    12 N.E.3d 867
    , 870 (Ind. 2014)).
    II. Personal Jurisdiction
    [22]   Indiana Trial Rule 4.4(A) is Indiana’s equivalent of a “long-arm statute.” It
    enumerates eight specific acts that may serve as a basis for an Indiana trial
    court’s assertion of personal jurisdiction over a nonresident and further provides
    that “a court of this state may exercise jurisdiction on any basis not inconsistent
    with the Constitutions of this state or the United States.” Our Supreme Court
    in LinkAmerica determined that the catchall language “was intended to, and
    does, reduce analysis of personal jurisdiction to the issue of whether the
    exercise of personal jurisdiction is consistent with the Federal Due Process
    Clause.” 
    LinkAmerica, 857 N.E.2d at 967
    . The Due Process Clause of the
    Fourteenth Amendment requires that a defendant have “certain minimum
    contacts with [the forum state] such that the maintenance of the suit does not
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020       Page 14 of 26
    offend traditional notions of fair play and substantial justice.” 
    Id. (quoting Int’l
    Shoe Co. v. Wash., 
    326 U.S. 310
    , 316 (1945)); see also 
    Boyer, 42 N.E.3d at 507
    .
    Contacts are any acts physically performed in the forum state or acts performed
    outside the forum state that have an effect within the forum. Wolf’s Marine, 
    Inc., 3 N.E.3d at 15
    (quotations omitted).
    [23]   There are two types of personal jurisdiction, specific or case-linked jurisdiction
    and general or all-purpose jurisdiction. See Simek v. Nolan, 
    64 N.E.3d 1237
    ,
    1242 (Ind. Ct. App. 2016). The plaintiff need not prove the existence of both
    types of jurisdiction, as either one is sufficient. 
    Everdry, 885 N.E.2d at 12
    . “[I]f
    the defendant has contacts with the forum state sufficient for general or specific
    jurisdiction, due process requires that the assertion of personal jurisdiction over
    the defendant is reasonable.” 
    LinkAmerica, 857 N.E.2d at 967
    ; see also Wolf’s
    Marine, 
    Inc., 3 N.E.3d at 15
    (if a defendant has contacts sufficient for general or
    specific jurisdiction, “courts must then evaluate whether the exercise of
    personal jurisdiction offends traditional notions of fair play and substantial
    justice”).
    [24]   GmbH argues that the trial court has neither general nor specific personal
    jurisdiction over GmbH, “a foreign manufacturer that has absolutely no
    physical presence in Indiana and does not distribute or sell any pipe . . . directly
    to Indiana,” and therefore the claims in the amended complaint against GmbH
    should be dismissed. Appellant’s Brief at 14. Renaissance, on the other hand,
    maintains that GmbH “purposefully availed itself of conducting business in
    Indiana and the facts establish that the court has both general and specific
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020       Page 15 of 26
    jurisdiction over it.” Appellee’s Brief at 20. We discuss each type of jurisdiction,
    in turn, as needed.
    a. General Personal Jurisdiction
    [25]   General personal jurisdiction arises when a defendant’s contacts are “so
    ‘continuous and systematic’ that the defendant should reasonably anticipate
    being haled into the courts of the state for any matter, . . . even in causes of
    action unrelated to the defendant’s contacts with the foreign state.” Sebring v.
    Air Equip. & Eng’g, Inc., 
    988 N.E.2d 272
    , 275 (Ind. Ct. App. 2013). The contacts
    required for general personal jurisdiction are greater than those needed to
    establish specific personal jurisdiction. Wolf’s 
    Marine, 3 N.E.3d at 15
    ; North
    Texas Steel Co. v. R.R. Donnelley & Sons Co., 
    679 N.E.2d 513
    , 519 (Ind. Ct. App.
    1997) (“[c]ourts are more demanding when jurisdiction is sustained only on a
    basis of general jurisdiction”), trans. denied, cert. denied (1998).
    [26]   In North Texas Steel Co., this court, in determining that the defendant did not
    have a systematic and continuous presence in Indiana, and no general personal
    jurisdiction existed, observed that there was no evidence of direct advertising or
    solicitation of Indiana residents and defendant did not have offices, employees,
    agents or property in Indiana. Similarly, in Brokemond v. Marshall Field & Co.,
    
    612 N.E.2d 143
    , 145 (Ind. Ct. App. 1993), the court determined that
    advertising, delivering merchandise, collecting Indiana sales tax, and
    distributing credit cards in Indiana were insufficient to obtain general personal
    jurisdiction over an out-of-state defendant. 
    Id. at 146.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020       Page 16 of 26
    [27]   In the present case, we agree with GmbH that its contacts are not so continuous
    and systematic that it would reasonably anticipate being haled into court in
    Indiana on any matter including one unrelated to the Renaissance lawsuit.
    That is, we do not find that GmbH’s contacts are sufficient to confer general
    personal jurisdiction. We thus turn to whether its contacts support specific
    personal jurisdiction.
    b. Specific Personal Jurisdiction
    [28]   A court may exercise specific personal jurisdiction over a defendant if the suit-
    related conduct is related to or arises out of the defendant’s conduct within or
    directed to Indiana. 
    Boyer, 42 N.E.3d at 511
    . “In other words, specific
    jurisdiction requires purposeful availment.” 
    Simek, 64 N.E.3d at 1242
    . When
    determining whether a court has specific personal jurisdiction over a defendant,
    courts consider the following factors: (1) whether the plaintiff’s claim arises
    from the defendant’s forum contacts; (2) the overall contacts of the defendant or
    its agent with the forum state; (3) the foreseeability of being haled into court in
    that state; (4) who initiated the contacts; and (5) whether the defendant
    expected or encouraged contacts with the state. 
    Id. at 1243.
    The inquiry into
    whether a forum state may assert specific jurisdiction “‘focuses on the
    relationship among the defendant, the forum, and the litigation.’” Prof’l Billing,
    Inc. v. Zotec Partners, LLC, 
    99 N.E.3d 657
    , 661 (Ind. Ct. App. 2018) (quoting
    Walden v. Fiore, 
    134 S. Ct. 1115
    , 1121 (2014)). A single contact with the forum
    state may be sufficient to establish specific jurisdiction over a defendant if it
    creates a substantial connection with the forum state and the suit is related to
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020        Page 17 of 26
    that connection. 
    Simek, 64 N.E.3d at 1243
    . However, a defendant cannot be
    haled into a jurisdiction “solely as a result of random, fortuitous, or attenuated
    contacts or of the unilateral activity of another party or a third person.”
    
    LinkAmerica, 857 N.E.2d at 967
    .
    [29]   GmbH maintains that Indiana does not have specific personal jurisdiction over
    it, arguing, “GmbH’s strict manufacturing role in the process at issue began and
    ended in Europe” and that it “does not have any sales representatives or
    distributors in the United States and absolutely no involvement in the decision-
    making process regarding the marketing, resale and use of the product in the
    United States.” Appellant’s Brief at 37. In support, GmbH directs us to 
    Sebring, 988 N.E.2d at 280
    , where the court determined that an out-of-state
    manufacturer defendant was not subject to jurisdiction.
    [30]   In that case, Sebring filed a complaint in 2012 after several of his fingers were
    amputated due to the alleged malfunction of a dust collector that he was using
    during his employment at OmniSource, a company in Fort Wayne. Sebring
    sued Donaldson Company, Inc., a Delaware corporation that manufactured the
    dust collector at its plant in Kentucky, and NCI, a Texas corporation, that
    manufactured a component (screw conveyor) for the dust collector in Texas.
    NCI filed a motion to dismiss for lack of personal jurisdiction, and in support it
    submitted the affidavit of its president stating, among other things, that NCI did
    not have employees or facilities in Indiana, it had a national advertising
    program that may have been directed to Indiana between March 1991 and
    October 1993 (but not since then), since January 2003 NCI had not had a sales
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020       Page 18 of 26
    representative or distribution network in Indiana, Donaldson directed and
    arranged to ship the component to Fort Wayne, and NCI did not install or
    inspect the component at OmniSource and never had any contact with
    OmniSource or Sebring.
    [31]   On appeal, Sebring conceded that general jurisdiction did not apply but argued
    that Indiana had specific personal jurisdiction. The Sebring court held that
    NCI’s contacts with Indiana were too attenuated to support specific
    jurisdiction. The manufacturing process of the component part took place
    entirely within Texas, the decision to ship the screw conveyor to Indiana “was
    made unilaterally by Donaldson,” and, “[i]n sum, it appears that NCI played
    no role in the decision to ship the screw conveyor to Indiana and its
    involvement in the transaction was complete when it tendered the screw
    conveyor to the carrier in Texas.” 
    Id. at 276.
    The Sebring court found that a
    defendant must do “something more” than placing a product in the stream of
    commerce. 
    Id. at 280.
    The Sebring court’s “something more” analysis relied on
    Justice Breyer’s concurring opinion in J. McIntyre Mach., Ltd. v. Nicastro, 131 S.
    Ct. 2780 (2011).
    [32]   In J. McIntyre, the plaintiff Robert Nicastro, who worked in New Jersey, injured
    his hand while using a machine manufactured by a British company, J.
    McIntyre, and he filed a products liability case against J. McIntyre in New
    Jersey. The New Jersey Supreme Court found that personal jurisdiction existed
    relying primarily on the following three facts: (1) J. McIntyre’s American
    distributor sold and shipped a machine to a New Jersey customer, at most, four
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020      Page 19 of 26
    times; (2) J. McIntyre permitted and desired that its independent American
    Distributor sell its machines to anyone in the United States willing to buy them;
    and (3) representatives of J. McIntyre attended trade shows in such cities as
    Chicago, Las Vegas, New Orleans, Orlando, San Diego, and San Francisco
    (but not in New Jersey). The New Jersey Supreme Court held that its courts
    “can exercise jurisdiction over a foreign manufacturer of a product so long as
    the manufacturer knows or reasonably should know that its products are
    distributed through a nationwide distribution system that might lead to those
    products being sold in any of the fifty states.” 
    Id. at 2785
    (quotation omitted).
    [33]   A plurality of the United States Supreme Court disagreed and found that New
    Jersey did not have personal jurisdiction as the facts did not show that McIntyre
    engaged in any activities in New Jersey that revealed an intent to invoke or
    benefit from the protection of the state’s laws, i.e., it did not purposefully avail
    itself of the New Jersey market. Justice Breyer, joined by another justice,
    concurred in the judgment, and, as quoted by the Sebring court, stated, in part:
    [T]here is no “something more,” such as special state-related
    design, advertising, advice, marketing, or anything else. Mr.
    Nicastro, who here bears the burden of proving jurisdiction, has
    shown no specific effort by the British Manufacturer to sell in
    New Jersey. He has introduced no list of potential New Jersey
    customers who might, for example, have regularly attended trade
    shows. And he has not otherwise shown that the British
    Manufacturer “purposefully avail[ed] itself of the privilege of
    conducting activities” within New Jersey, or that it delivered its
    goods in the stream of commerce “with the expectation that they
    will be purchased” by New Jersey users.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020        Page 20 of 26
    
    Sebring, 988 N.E.2d at 278
    (quoting 
    McIntyre, 131 S. Ct. at 2792
    ). GmbH
    argues that the “something more” standard was not met in this case and that it
    did “nothing more than place its product in the stream of commerce.”
    Appellant’s Brief at 28. We disagree.
    [34]   Initially, we observe that, unlike in Sebring, GmbH did not manufacture a
    component that was used in some other final product whose manufacturer
    shipped it elsewhere. Rather, GmbH delivered its completed product in the
    stream of commerce with the expectation that it would be purchased in various
    states, including Indiana. Its website linked interested United States users to
    www.aquatherm.com, which advertised a presence in the United States and
    specifically identified an Indianapolis company currently using its pipes, the
    Lifeline Data Center. The site also discussed GmbH, its history, growth,
    products, current projects using the pipe and different applications, and the ten-
    year warranty that GmbH provided.
    [35]   GmbH acknowledges that, in some cases, a website and national marketing
    may support contacts with a forum state, but argues that under Elayyan v. Sol
    Melia, SA, 
    571 F. Supp. 2d 886
    (N.D. Ind. 2008), GmbH’s website does not
    create sufficient presence in Indiana to subject GmbH to specific personal
    jurisdiction. In that case, Elayyan, an Indiana resident, was injured while in
    Mexico in a hotel’s outdoor pool. Defendant Sol Melia was a Spanish
    corporation that was the owner of the Puerta Vallarta hotel where Elayyan was
    injured, and the other defendant was Sol Group, a Delaware corporation with
    its principal place of business in Florida, that provided marketing, sales, and
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020     Page 21 of 26
    other services to companies associated with Sol hotels located outside of the
    United States. The defendants filed separate motions to dismiss, and Elayyan
    did not timely file a response. The trial court granted the uncontested motions
    to dismiss.
    [36]   On appeal, the Elayyan court, in deciding whether personal jurisdiction could be
    properly exercised over the defendants based on their websites, utilized a three-
    step sliding scale test established in Zippo Mfg. Co. v. Zippo Dot Com, Inc., 952 F.
    Supp. 1119, 1124 (W.D. Pa. 1997). The Zippo test categorizes websites as (i)
    passive sites, through which defendants provide basic information but “do[]
    little more than make information available”, (ii) interactive sites, which “allow
    users to exchange information with the host” operator, or (iii) transactional
    sites, where a defendant “clearly does business over the Internet” such as
    entering into contracts with residents of a foreign jurisdiction. 
    Id. Passive sites
    are not grounds for the exercise of personal jurisdiction, transactional sites
    confer automatic jurisdiction, and interactive sites require examination of “the
    level of interactivity and commercial nature of the exchange of information that
    occurs on the Web site.” 
    Id. In affirming
    the trial court’s grant of the motion to
    dismiss, the Elayyan court observed that Sol Melia’s website was targeted at a
    worldwide audience, allowed users to make reservations directly with Sol-brand
    hotels, and did not target Indiana residents or use the word “Indiana” anywhere
    on the site. As to Sol Group’s website, it was targeted at its employees and
    professionals affiliated with the Sol-brand hotels and the public could not
    exchange information with Sol Group on the site. Elayyan had booked his
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020        Page 22 of 26
    travel through a travel agent, and had not accessed information through either
    of the defendants’ websites.
    [37]   In the present case, GmbH urges that on the Zippo sliding scale analysis, its
    website or online presence was, at best, “passive” and insufficient to subject it
    to personal jurisdiction in Indiana. We disagree with this characterization and,
    instead, find that the site was “interactive.” GmbH’s site, www.aquatherm.de,
    directed users interested in United States applications of the pipe to click a flag
    which took the user to www.aquatherm.com. There, the user was advised of
    the existence of sales representatives in Indiana and invited to click for further
    information. It offered the opportunity to subscribe to e-newsletters, had real-
    time chat boxes available on different pages, showcased an ongoing project in
    Indiana, and advised of the availability of Indiana distributors. We find this
    distinguishable from the situation and the websites in Elayyan.
    [38]   Additionally, GmbH’s manufacturer’s warranty, which was promoted online,
    did not attach automatically to each and every product, but, rather, would
    become effective only after GmbH received verification that the product had
    been installed by certified installers pursuant to outlined criteria and a
    successful pressure test had been conducted by an approved tester and
    submitted. The warranty required that, in the event of a material failure,
    Aquatherm NA would collect samples of damaged product and would work “in
    collaboration with aquatherm GmbH” to identify the cause of the damage and
    that a claim had to “be made to aquatherm via the national aquatherm GmbH
    partners.” Appellant’s Appendix Vol. II at 219-20. GmbH would review the
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020          Page 23 of 26
    information for compliance and, if complete, issue a warranty to the buyer.
    The warranty thus necessitated GmbH’s continued involvement with the end-
    user of its product. Medve averred that GmbH’s warranty was part of
    Renaissance’s decision to use GmbH product.
    [39]   Renaissance’s claims against GmbH arise from these contacts, and,
    accordingly, we find that asserting jurisdiction would not be based on random,
    fortuitous, or attenuated contact with Indiana. Considering the relationship
    “among the defendant, the forum, and the litigation,” Zotec 
    Partners, 99 N.E.3d at 661
    , we find that GmbH’s activities, including its online presence and
    warranty, reflect that it expected or encouraged contacts with Indiana and that
    it has sufficient contacts with Indiana to support specific personal jurisdiction.
    See North Texas 
    Steel, 679 N.E.2d at 519
    (finding that Texas manufacturer of
    storage rack systems had purposefully availed itself of the privilege of
    conducting business in Indiana, and Indiana had specific personal jurisdiction
    over it, where manufacturer had shipped the racks to Indiana, through a
    relationship with its distributor, and did so with knowledge that the product
    was for use by a Warsaw, Indiana company).
    [40]   Having so found, we next move to the “reasonableness” inquiry. See Wolf’s
    Marine, 
    Inc., 3 N.E.3d at 16
    (fairness inquiry is separate from the contacts
    question and may be used to defeat jurisdiction even if defendant has sufficient
    contacts with forum state). In determining the reasonableness of exercising
    jurisdiction over a defendant, courts consider the following five factors: (1) the
    burden on the defendant; (2) the forum State’s interest in adjudicating the
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020        Page 24 of 26
    dispute; (3) the plaintiff’s interest in obtaining convenient and effective relief;
    (4) the interstate judicial system’s interest in obtaining the most efficient
    resolution of controversies; and (5) the shared interest of the several States in
    furthering fundamental substantive social policies. 
    LinkAmerica, 857 N.E.2d at 967
    -68 (quoting Burger King. Corp. v. Rudzewicz, 
    471 U.S. 462
    , 476-77 (1985)).
    These interests must be balanced and weighed to make certain that asserting
    jurisdiction is fair in a particular case.
    [41]   GmbH sold its product (completed pipe) that was intended for use in the United
    States to Aquatherm NA or Aquatherm, LP, which marketed and sold the pipe
    to, among others, Columbia Pipe. An extensive amount of GmbH pipe was
    installed in the Towers, two ten-story buildings that house residents. As the
    Towers encountered failures with the pipe, the water supply to residents, which
    Renaissance states in its complaint were elderly individuals, was affected. We
    find that under these circumstances Indiana has an interest in adjudicating the
    dispute. According to Renaissance, all the defendants named in the lawsuit,
    but for GmbH, have consented to jurisdiction in Indiana, and thus Indiana
    would provide the most convenient and effective location for plaintiff to seek
    and obtain relief. GmbH has not established or expressly argued the existence
    of a burden in litigating the matter in Indiana. Judicial economy favors
    deciding the action in a single action. See North Texas 
    Steel, 679 N.E.2d at 519
    (recognizing the interstate judicial system’s interest “in the resolution, in a
    single action, of a controversy involving parties from four states”). We
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020        Page 25 of 26
    conclude that Indiana’s exercise of specific personal jurisdiction over GmbH
    would be fair and comport with federal due process requirements.
    [42]   Judgment affirmed.
    Robb, J. and Bradford, C.J., concur.
    Court of Appeals of Indiana | Opinion 19A-PL-981 | January 21, 2020   Page 26 of 26