Sue Williams, Linda Wood, and Claude-Wood, as the Co-Personal Representatives of the Estate of Rachel A. Wood v. Indiana Department of Correction, Corizon, Inc. ( 2020 )


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  •                                                                             FILED
    Feb 24 2020, 5:36 am
    CLERK
    Indiana Supreme Court
    Court of Appeals
    and Tax Court
    ATTORNEYS FOR APPELLANTS                                   ATTORNEYS FOR APPELLEE –
    Mary Jane Lapointe                                         INDIANA DEPARTMENT OF
    Daniel Lapointe Kent                                       CORRECTION
    Lapointe Law Firm, P.C.                                    Curtis T. Hill, Jr.
    Indianapolis, Indiana                                      Attorney General of Indiana
    Frances Barrow
    Deputy Attorney General
    Indianapolis, Indiana
    ATTORNEYS FOR APPELLEES –
    CORIZON, INC. AND THE
    CORIZON MEDICAL
    EMPLOYEES
    Carol A. Dillon
    Christopher Andrew Farrington
    Bleeke Dillon Crandall, P.C.
    Indianapolis, Indiana
    IN THE
    COURT OF APPEALS OF INDIANA
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                           Page 1 of 43
    Sue Williams, Linda Wood, and                              February 24, 2020
    Claude Wood, as the Co-                                    Court of Appeals Case No.
    Personal Representatives of the                            19A-CT-1832
    Estate of Rachel A. Wood,                                  Appeal from the Marion Superior
    Deceased,                                                  Court
    Appellants-Plaintiffs,                                     The Honorable John M.T. Chavis,
    II, Judge
    v.                                                 Trial Court Cause No.
    49D05-1401-CT-1478
    Indiana Department of
    Correction, Corizon, Inc.,
    Georgeanne R. Pinkston, Dawn
    Renee Antle, Mary D. Grimes,
    Tina Icenogle, Daniel P. Rains,
    M.D., Richard M. Hinchman,
    M.D., and Vance Raham, M.D.,
    Appellees-Defendants.
    Najam, Judge.
    Statement of the Case
    [1]   In April of 2012, Rachel A. Wood, then an inmate in the Indiana Department
    of Correction (“DOC”), died from complications relating to lupus and a blood
    clotting disorder. Her Estate, through its personal representatives (“the
    Estate”), sued the DOC; the DOC’s for-profit contractor for medical services at
    the DOC’s prisons, Corizon, Inc. (“Corizon”); and Corizon employees Dr.
    Richard M. Hinchman, Dr. Vance Raham, Dr. Daniel P. Rains, Nurse
    Practitioner Dawn Renee Antle, Nurse Practitioner Georgeanne R. Pinkston,
    Registered Nurse Mary D. Grimes, and Registered Nurse Tina Icenogle
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                  Page 2 of 43
    (collectively, “the Corizon medical employees”). 1 In its complaint, the Estate
    alleged, pursuant to 42 U.S.C. § 1983, that Corizon and the Corizon medical
    employees had violated Wood’s federal civil rights under the Eighth
    Amendment to the United States Constitution when they were deliberately
    indifferent to her serious medical conditions while she was in their care. The
    Estate further alleged that the DOC was negligent under Indiana law in failing
    to monitor its contractor. The trial court entered summary judgment for the
    DOC, Corizon, and the Corizon medical employees.
    [2]   On appeal, the Estate raises four issues for our review, which we restate as
    whether genuine issues of material fact preclude the entry of summary
    judgment. We affirm the trial court’s entry of summary judgment for the two
    registered nurses—Nurse Grimes and Nurse Icenogle—as there is no designated
    evidence to show that they breached the standard of care relevant for registered
    nurses, let alone acted with deliberate indifference toward Wood. Accordingly,
    the trial court properly entered judgment as a matter of law for Nurse Grimes
    and Nurse Icenogle.
    [3]   But the designated evidence most favorable to the Estate tells a much different
    story for the medical doctors and the nurse practitioners. For them, we hold
    that the designated evidence readily demonstrates genuine issues of material
    1
    The Estate does not appeal the trial court’s entry of summary judgment for Dr. Michael Mitcheff, Cassidy
    Anderson, Carolyn Barnes, Linda Benton, Carmel Billman, Jared Caudill, Deborah Cravens, Jana Cuffel,
    Sheilah Ferguson, Lynette Lees, Bruce Lelak, Jennie Mauck, Pamela Sue Moore, Tiffany Rutherford, Janell
    Sanders, Carmen Shilling, or Elizabeth Vinup.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                          Page 3 of 43
    fact on the Estate’s claims of deliberate indifference. Indeed, this is not a close
    case under Indiana’s summary judgment standards. The designated evidence
    would support a reasonable inference and a finding that these medical doctors
    and nurse practitioners were actually aware of a substantial risk of serious harm
    Wood faced as a result of her serious medical conditions, yet they acted, in the
    words of the Estate’s medical experts, with “a severe and callous disregard for
    [Wood’s] clinical status” and rendered treatment that was “inappropriate,”
    “catastrophic,” showing “absolutely no interest” in Wood’s health, “quite
    suspect,” “dismiss[ive],” and “clearly . . . below the standard of care.”
    Appellant’s App. Vol. VI at 16-18, 24.
    [4]   Accordingly, we reverse the entry of summary judgment for those Corizon
    medical employees, for Corizon, who has been sued under the doctrine of
    respondeat superior, and for the DOC, which failed to discover Wood’s facially
    inconsistent medical records, her nonexistent treatment plans, or Corizon’s
    “completely and totally inadequate” medical settings. 
    Id. at 17.
    We therefore
    affirm in part, reverse in part, and remand for further proceedings consistent
    with this opinion.
    Facts and Procedural History
    Background
    [5]   Wood was twenty-two years old in June of 2010 when she was convicted of her
    first criminal offense, dealing in a controlled substance. She was incarcerated in
    the Huntington County Jail while she awaited her sentencing, and at her
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020       Page 4 of 43
    sentencing the court ordered her to serve a term of incarceration in the DOC.
    At all times during her ensuing incarceration, Corizon, a for-profit corporation,
    was under contract with the DOC to provide medical services at the relevant
    DOC correctional facilities.
    [6]   That contract required Corizon to provide medically appropriate care to
    inmates; maintain records “for contract monitoring” by the DOC; and comply
    with the DOC’s written health care services directives. Appellant’s App. Vol. V
    at 231. The DOC’s health care services directives, in turn, required, among
    other things, that Corizon establish and maintain plans for the treatment of
    inmates, which were to be “formal written plans that identify serious health
    conditions referenced from [a master] problem list, describe goals and
    outcomes, list the planned interventions, and describe which professional
    discipline is responsible for carrying them out.” Appellant’s App. Vol. VI at
    129, 131. For “serious conditions,” treatment was to be “in a consistent and
    continuing fashion” with “a structured process.” 
    Id. at 133.
    [7]   In July of 2010, the county jail transferred Wood to the DOC. In doing so, the
    county jail submitted a summary of Wood’s medical records. And, upon intake
    with the DOC, Wood self-reported her medical history. Those documents
    demonstrated that Wood had a history of lupus, “a bleeding . . . [and] clotting
    disorder,” and kidney trouble, and she had been prescribed numerous
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 5 of 43
    medications related to those disorders. Appellant’s App. Vol. III at 76, 82-83.
    In relevant part, Wood had been prescribed hydroxychloroquine 2 and warfarin. 3
    [8]   Hydroxychloroquine is a prescription medication for lupus. Hydroxychloroquine
    (Oral Route), Mayo Clinic (Feb. 17, 2020), mayoclinic.org/drugs-
    supplements/hydroxychloroquine-oral-route/description/drg-20064216/
    [https://perma.cc/QB9C-WWAY]. Lupus is a “systemic autoimmune disease
    that occurs when your body’s immune system attacks your own tissues and
    organs.” Lupus, Mayo Clinic (Feb. 17, 2020), mayoclinic.org/diseases-
    conditions/lupus/symptoms-causes/syc-20365789/ [https://perma.cc/BXN6-
    SWMK]. Lupus is often indicated by “flares” of “unexplained rash[es],”
    especially on the face; “ongoing fever”; “persistent aching”; or “fatigue.” 
    Id. Among other
    complications, lupus “can cause serious kidney damage,”
    including “kidney failure,” and it can affect the central nervous system: “[i]f
    your brain is affected by lupus, you may experience headaches, dizziness,
    behavior changes, vision problems,” or “have difficulty expressing” thoughts.
    
    Id. Lupus may
    also “lead to blood problems, including . . . increased risk of
    bleeding or blood clotting.” 
    Id. Wood’s prescription
    for warfarin was, in turn,
    2
    Wood’s medical records often use the brand name Plaquenil to refer to the hydroxychloroquine
    prescription. See Hydroxychloroquine (Oral Route), Mayo Clinic (Feb. 17, 2020), mayoclinic.org/drugs-
    supplements/hydroxychloroquine-oral-route/description/drg-20064216/ [https://perma.cc/QB9C-
    WWAY]. Also, we reject Corizon and the Corizon medical employees’ arguments on appeal that we cannot
    take judicial notice of the Mayo Clinic’s website of general facts relating to diseases, their symptoms, and
    their common medications. See Ind. Evidence Rule 201(a)(1)(B).
    3
    Wood’s medical records often use the brand name Coumadin to refer to the warfarin prescription. See
    Warfarin (Oral Route), Mayo Clinic (Feb. 17, 2020), mayoclinic.org/drugs-supplements/warfarin-oral-
    route/description/drg-20070945/ [https://perma.cc/Z8C8-3UM9].
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                           Page 6 of 43
    “used to prevent or treat blood clots . . . .” Warfarin (Oral Route), Mayo Clinic
    (Feb. 17, 2020), mayoclinic.org/drugs-supplements/warfarin-oral-
    route/description/drg-20070945/ [https://perma.cc/Z8C8-3UM9].
    Rockville Correctional Facility
    [9]    On July 9, 2010, the DOC received Wood at the Rockville Correctional Facility
    (“Rockville”). Corizon medical employees Dr. Raham and Nurse Practitioner
    Pinkston 4 were responsible for Wood’s medical care at Rockville.
    [10]   Upon intake, Nurse Practitioner Pinkston acknowledged “[m]edical
    documentation received from Huntington County.” Appellant’s App. Vol. III
    at 87, 89. Nurse Practitioner Pinkston further acknowledged Wood’s history of
    “lupus” and the county jail’s summary of her specific prescriptions. 
    Id. at 84-
    85, 89. However, Nurse Practitioner Pinkston only identified Wood’s
    prescription for warfarin as ongoing.
    [11]   Four days later, Wood reported to Nurse Practitioner Pinkston that she “has
    [l]upus,” which “has affected [her] kidneys,” and that she “has been taking
    [hydroxychloroquine] 200 mg [twice daily].” 
    Id. at 103.
    Nurse Practitioner
    Pinkston then restarted Wood’s hydroxychloroquine prescription.
    4
    There is no dispute that “[a] nurse practitioner is considered a provider, like a doctor. A nurse practitioner
    can prescribe medication, diagnose patients, order medical treatment, and develop a treatment plan for
    patients.” Medical Appellees’ App. Vol. IV at 78.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                               Page 7 of 43
    [12]   On October 5, 2010, Dr. Raham met with Wood about her being
    “noncompliant” with her hydroxychloroquine prescription. 
    Id. at 138.
    Dr.
    Raham would later testify that he allowed Wood’s hydroxychloroquine
    prescription to “expire[]” in October of 2010 without “renewing” the
    prescription because Wood “had not taken her [hydroxychloroquine] for over a
    month and she had not had any lupus-related flare-ups or complications.”
    Appellant’s App. Vol. II at 174. According to Dr. Raham, although Wood had
    previously been permitted to keep her hydroxychloroquine on her person while
    at Rockville without any reports of improper use, “it was not medically sound
    to restart a medication that had known side effects if taken improperly.” 
    Id. [13] Dr.
    Steven H. Neucks, a rheumatologist with the Rehabilitation Associates of
    Indiana, would later identify Dr. Raham’s decision to discontinue the
    hydroxychloroquine as “a catastrophic error” that was “clearly . . . below the
    standard of care.” Appellant’s App. Vol. VI at 18, 24. At the time Dr. Raham
    discontinued Wood’s hydroxychloroquine prescription, neither he nor Nurse
    Practitioner Pinkston counseled Wood about the importance of being
    compliant with that prescription even though lupus patients are often
    noncompliant with their medications due to the on-again, off-again nature of
    the disease. They also did not consult with a specialist or otherwise establish a
    long-term treatment plan for Wood’s lupus. Conversely, when Wood had been
    noncompliant with her warfarin prescription, Dr. Raham counseled her on why
    that prescription was important, and Wood resumed her compliance.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 8 of 43
    [14]   Throughout her time at Rockville, Wood had numerous blood tests. Those
    blood tests frequently showed abnormal clotting results. See Prothrombin time
    test, Mayo Clinic (Feb. 17, 2020), mayoclinic.org/tests-procedures
    /prothrombin-time/about/pac-20384661/ [https://perma.cc/T3AS-ZG5G].
    On multiple occasions, the blood tests showed “panic” level slow clotting. E.g.,
    Appellant’s App. Vol. III at 143, 154, 167. However, the electronic medical
    records (“EMRs”) created by Dr. Raham and Nurse Practitioner Pinkston just
    as frequently failed to show any consistent provider response to Wood’s
    abnormal blood tests—often, a single EMR stated that Wood had been
    prescribed conflicting dosages of warfarin, one dosage that would have made
    sense only for quick-clotting blood and one dosage that would have made sense
    only for slow-clotting blood. E.g., 
    id. at 136.
    It is frequently not clear from the
    EMRs what dosages of warfarin, if any, Wood actually received at any given
    time.
    Madison Correctional Facility
    [15]   The DOC transferred Wood to the Madison Correctional Facility (“Madison”)
    on December 29, 2010. Wood again reported to the Madison medical staff that
    she had lupus and blood clotting issues as “[c]hronic care conditions.” 
    Id. at 191.
    Corizon medical employees Dr. Hinchman and Nurse Practitioner Antle
    were responsible for Wood’s medical care at Madison.
    [16]   On January 14, 2011, Wood met with Dr. Hinchman and complained of lupus
    flare-ups. Following a blood test that showed increased inflammation, Dr.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020      Page 9 of 43
    Hinchman described Wood’s lupus as “symptomatic.” 
    Id. at 207.
    He
    prescribed her a steroid but did not restart her hydroxychloroquine prescription,
    consult with a specialist, or establish a long-term plan of care for Wood’s lupus.
    Although Wood’s blood work over the next several months continued to show
    inflammation and Dr. Hinchman continued to recognize that her lupus was
    symptomatic, Wood’s medical records do not demonstrate that Dr. Hinchman
    or Nurse Practitioner Antle ordered any further treatment for Wood.
    [17]   On May 22, Wood wrote a note to Corizon medical staff at Madison that stated
    she had “a butterfly rash” on her face from her lupus, and she had “been using
    hydrocortisone cream and it has not helped.” 
    Id. at 228.
    Dr. Hinchman again
    only prescribed a steroid.
    [18]   On June 4, Wood wrote another letter to Corizon medical staff at Madison
    complaining about the lupus-related butterfly rash on her face. Wood met with
    Nurse Practitioner Antle, who originally directed Wood to receive ibuprofen.
    However, that direction was “contraindicated with [the warfarin] therapy.” 
    Id. at 241.
    Nurse Practitioner Antle then directed Wood to apply hydrocortisone
    to her rash.
    [19]   Throughout her time at Madison, just as at Rockville, Wood had numerous
    blood tests. Those blood tests frequently showed abnormal clotting results. On
    multiple occasions, the blood tests showed “critical[ly]” slow clotting. E.g., 
    id. at 220;
    Appellant’s App. Vol. IV at 128, 161. However, the EMRs created by
    Dr. Hinchman and Nurse Practitioner Antle just as frequently failed to show
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 10 of 43
    any consistent provider response to Wood’s abnormal blood tests. Often, a
    single EMR stated that Wood had been prescribed conflicting dosages of
    warfarin, and it was frequently not clear what dosage of warfarin Wood
    actually should have been taking at any given time. E.g., Appellant’s App. Vol.
    III at 220. On multiple occasions, the EMRs indicated that, in response to
    Wood’s blood clotting more slowly than desired, Dr. Hinchman and Nurse
    Practitioner Antle either did nothing or erroneously identified Wood’s blood-
    clotting history as demonstrating “therapeutic” results. E.g., Appellant’s App.
    Vol. IV at 66.
    [20]   In the fall of 2011, Wood’s health began to demonstrate a “constellation of
    symptoms very strongly suggestive of lupus activity.” Appellant’s App. Vol. VI
    at 25. Stasha Merchant, 5 Wood’s fellow inmate and “very close friend” at
    Madison, observed Wood “become really sick” shortly before Thanksgiving.
    
    Id. at 44.
    Wood “stopped eating,” “couldn’t get out of bed,” and “had bad
    headaches.” 
    Id. Wood “was
    starting to lose some weight” and “was always
    tired.” 
    Id. She “also
    broke out in a rash” and started “to get sores on her legs
    from where the rashes were and they would bleed. She also had nose bleeds
    5
    Corizon and the Corizon medical employees assert on appeal that the Estate “inappropriately use[s]
    portions of Affidavits” from Wood’s fellow inmates “that were stricken” by the trial court during the
    summary judgment proceedings. Medical Appellees’ Br. at 48 (bold removed). Corizon and the Corizon
    medical employees are simply wrong in their assessment; the Estate’s brief accurately tracks only those
    portions of the relevant affidavits that the trial court deemed admissible, as do we.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                         Page 11 of 43
    sometimes.” 
    Id. Around the
    turn of the month, Wood’s “gums were bleeding.”
    
    Id. at 45.
    [21]   Over the next few months, Wood “was very weak.” 
    Id. She could
    not get her
    own food; Merchant and other inmates would have to hold Wood up and walk
    her. She could not go to the bathroom by herself; again, her fellow inmates
    “would help her,” and “her urine smelled like death.” 
    Id. Wood could
    not
    write her own requests for medical assistance; Merchant and other inmates
    “would write [the] requests for her and have her sign them” until “[i]t got to the
    point where she didn’t have enough strength to even sign her own name.” 
    Id. Wood “couldn’t
    walk[,] feed herself, bathe herself, take her medication, or do
    her laundry; she could only lay in bed. Her deterioration was obvious . . . .” 
    Id. Merchant took
    Wood “to medical” and recalled other prison officials observing
    Wood in this condition as well. 
    Id. at 46.
    [22]   Sasheena Bonner, another inmate at Madison and one of Wood’s “best friends”
    there, also observed Wood’s deterioration during that same timeframe. 
    Id. at 34.
    In December of 2011, Bonner observed that Wood “was very sick.” 
    Id. Wood’s “skin
    color was yellowish and she was catching fevers” and “never got
    better.” 
    Id. By February
    of 2012, Wood could not “move, get out of bed,
    drink, [or] eat, and “blood [wa]s coming out of [her] ears.” 
    Id. at 35.
    Wood
    “would have blood in her underwear” that was not “from her menstrual cycle.”
    
    Id. Court of
    Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020   Page 12 of 43
    [23]   Bonner “tried to get [Wood] help” but “no one wanted to listen.” 
    Id. Wood’s “skin
    had these rashes” that Bonner could not “even describe. They were red
    and purple[] and covered three-fourths of her back and sides.” 
    Id. But the
    Corizon medical employees at Madison only gave Wood “Claritin or
    Ibuprofen,” which Bonner then administered to Wood. 
    Id. at 36.
    Bonner later
    recalled:
    They let her lay in bed incredibly sick for a month before they
    transferred her [to the Indiana Women’s Prison]. She couldn’t
    move, it hurt her to walk, she couldn’t eat, and she was bleeding
    from her mouth and ears.
    . . . [Wood] was bleeding from her mouth and ears while at
    Madison for over a month.
    . . . She could barely talk, she couldn’t lift her head, she could
    barely move, and [she] had a huge rash covering three-fourths of
    her back and sides.
    
    Id. [24] Near
    the end of Wood’s time at Madison, Nicole Marie Paul, another inmate
    and another of Wood’s “best friends” at Madison, observed the following in
    February and March of 2012:
    [Wood’s] health started to deteriorate rapidly in 2012. In
    February 2012, I remember [Wood] would just get tired a lot and
    did not feel well. . . . I noticed the rash on [Wood’s] body the
    first week of March in 2012, and I noticed the blood that started
    leaking from [Wood’s] gums and ears during the second week of
    March 2012.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 13 of 43
    
    Id. at 39.
    [25]   Like Merchant and Bonner, Paul would help Wood go to the cafeteria and,
    later, bring Wood food when Wood could no longer walk. Paul observed that
    Wood had “these blotches all over her arms, by her shoulders, and they were
    really bad. . . . [Wood] couldn’t get out of bed . . . and she lost so much weight,
    around 20 pounds . . . around the end of February or beginning of March.” 
    Id. at 40-41.
    Paul observed prison staff seeing Wood in this condition and doing
    nothing. Paul observed Wood “constantly trying to contact the medical facility
    in the prison.” 
    Id. at 40.
    “The majority of people there did not respond to
    her. . . . A couple of times she’d be gone” to medical “for a while, but usually
    they would just see her and send her back.” 
    Id. [26] Around
    early March of 2012, Dr. Hinchman and Nurse Practitioner Antle sent
    Wood to The King’s Daughters’ Hospital (“KDH”) in Madison with concerns
    about swelling on Wood’s arm. After later reviewing Wood’s medical records
    and the testimony of those involved, Dr. Neucks would describe that sequence
    of events as follows:
    [T]here is a very poor hand off both from the prison to the ER
    and from the ER back to the prison. It appears quite clearly that
    the prison staff and nurse practitioners were quite concerned
    about [Wood’s] arm and that it was swollen and red suggesting a
    lupus flare . . . . However[,] the KDH [staff] deals only with an
    upper respiratory tract infection and sends her back. When this
    dichotomy was identified at the prison[,] there was no
    remediation taken. When [Wood] was returned . . . , Dr.
    Hinchman orders Tylenol, fluids, and vital signs, but does not see
    [Wood] . . . . There was no further investigation of the arm
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020   Page 14 of 43
    swelling, no further request for consultation, no further input.
    The problem was just sort of dropped.
    By this time, [Wood] had fever, lethargy, pleuritic chest pain, low
    albumin, elevated globulins, rash, dropping hemoglobin, and 2+
    proteinuria. This constellation is very likely related to her lupus.
    Unfortunately, there is no attempt on the part of Dr. Hinchman
    to put these things together to suggest lupus. There is no request
    for further input from internal medicine, or rheumatology, or any
    other specialist to see whether these items might be related to
    lupus and thus require treatment. In fact, he says this did not
    constitute a lupus flare-up.
    When she was seen and had a [blood] sedimentation rate of 53,
    [which is an abnormally high result indicative of inflammation in
    the blood from lupus,] there was no follow-up recommended.
    There was no mention of a long-term plan. Dr. Hinchman and
    others . . . maintain the EMR document itself is a standing long-
    term care plan; however[,] there was no mention in the EMR of
    the long-term need to follow [Wood]. In fact[,] in spite of being
    on some brief [steroid] and having a sedimentation rate of 53 she
    was not seen again until routinely scheduled as required at three
    months.
    At the next visit we find that her sedimentation rate was 126, this
    time again strongly suggesting a lupus flare. Her sedimentation
    rate has risen almost 100 points since she has been incarcerated
    and there is absolutely no interest on the part of the various
    physicians to modify or implement her treatment.
    When she was eventually transferred to the Indiana Women’s
    Prison . . . [, Dr. Hinchman] says that the reason was that her
    condition had worsened and that she now required 24-hour
    monitoring; however[,] it is clear from 03/01/201[2] to
    03/19/201[2] when she was transferred that [Dr. Hinchman] did
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020      Page 15 of 43
    not visit her for an office visit. It seems that if she
    required . . . 24-hour care that visits more than every three weeks
    would have been appropriate . . . making this analysis quite
    suspect.
    
    Id. at 16-17
    (citations omitted).
    [27]   Dr. Neucks would add that Dr. Hinchman’s treatment of Wood relied on
    “notoriously vague” standards; failed to account for “signal[s] of a more
    dangerous lupus complication”; and failed to account for the “two areas of
    system involvements that often lead to death in lupus” patients, renal system
    involvement and central nervous system involvement. 
    Id. at 16.
    Dr. Neucks
    concluded that Dr. Hinchman’s treatment of Wood was “clearly . . . below the
    standard of care” and “a link of failure in the chain that eventually caused”
    Wood’s death. 
    Id. at 18.
    Indiana Women’s Prison
    [28]   On March 19, 2012, Dr. Raham, Dr. Hinchman, and Nurse Practitioner Antle
    decided that Wood’s blood-clotting levels required “close monitoring.” 
    Id. at 51.
    Accordingly, the DOC transferred Wood to the Indiana Women’s Prison
    in Indianapolis because “there is an infirmary” there.” 
    Id. Wood had
    to be
    transported in a wheelchair. Corizon medical employee Dr. Rains was
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 16 of 43
    responsible for Wood’s medical care at the Indiana Women’s Prison. Corizon
    medical employees Grimes and Icenogle, registered nurses, assisted Dr. Rains. 6
    [29]   Wood spent four days at the Indiana Women’s Prison before being transported
    by ambulance to Terre Haute Regional Hospital due to hypoxia. After later
    reviewing Wood’s medical records and the testimony of those involved, Dr.
    Neucks would describe Dr. Rains’ treatment of Wood at the Indiana Women’s
    Prison as follows:
    Dr. Rains[’] evaluation [of Wood] is equally problematic [to Dr.
    Hinchman’s;] although she was only [at the Indiana Women’s
    Prison] briefly[,] there is documentation of the seriousness of her
    status. The nurses’ notes clearly state [Wood] is having marked
    difficulty walking. The nurses’ notes suggest that she was a max
    assist of two. [Dr. Rains] dismisses this as needing a little help to
    the bathroom; however[,] I believe max assist of two strongly
    suggest[s] [Wood] was unable to ambulate on her own. [Dr.
    Rains] never attempted to examine [Wood’s] ability to walk.
    This would have been a key to transferring her [to a hospital]
    sooner or initiating more aggressive therapy.
    Due to her low oxygen, a chest x-ray was ordered [the day after
    she arrived at the Indiana Women’s Prison], but [it was] never
    accomplished. There is no note in the chart as to why it was not
    6
    There is no dispute that, unlike a medical doctor or a nurse practitioner, a registered nurse is “unable to
    diagnose medical conditions, order medical treatment, prescribe medications, or make a treatment plan for a
    patient.” Medical Appellees’ App. Vol. IV at 126. Rather, registered nurses “triage patients and
    communicate their medical needs to the provider, i.e., the nurse practitioner or doctor, and then follow the
    provider’s orders.” 
    Id. Further, a
    registered nurse is “able to provide first aid or life-saving medical care as
    needed, draw blood, administer medications, take vital signs, and other such nursing measures.” 
    Id. Court of
    Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                              Page 17 of 43
    done or any further attempt to get it done during her brief stay at
    that time.
    
    Id. at 17
    (citations omitted). Dr. Neucks continued:
    It is clear from [Dr. Rains’] records that [Wood’s] lupus flare had
    begun prior to her transfer [to the Indiana Women’s Prison].
    This is documented in several comments that he makes. At the
    time of her transfer which was “due to an elevated [test
    measuring her blood clotting]” he also noted the following[:]
    that she “had bleeding lips and gums”[;] that she also had
    “weakness and pain in her legs for a month”[;] and that she was
    “ill appearing[.”] . . . He treated this constellation of symptoms
    with Tylenol. . . . [H]e notes that “she reported that she had felt
    bad for a month or so with fevers and myalgias[.”]
    Additionally[,] he describes that she went to [KDH] for a rash
    and he himself documents a malar rash. . . . [H]e describes her as
    “in moderate distress and she was chronically ill appearing”[;]
    “[s]he had lost 20 pounds over the last month[.”] Her records
    clearly document a steady[,] slow[,] downhill course presumably
    caused by her lupus which is apparent from the clinical record
    and well documented eventually by her autopsy. This suggests
    her downhill course or lupus flare began as far back as four to six
    weeks prior to [her transfer to the Indiana Women’s Prison]. . . .
    [E]ven a cursory phone consult with [a] rheumatologist during
    this interval might have strongly and beneficially affected the
    course of [Wood’s] illness.
    . . . [T]he issue of [hydroxychloroquine] comes up on multiple
    occasions. Perhaps had she been treated with adequate steroid
    when she began to decline, and had the [hydroxychloroquine]
    been reinitiated as might have been standard of care for any
    rheumatology consult, this entire cascade of events might have
    been prevented. . . .
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 18 of 43
    
    Id. at 22-23.
    [30]   Regarding Wood’s transfer to Terre Haute Regional Hospital, Dr. Neucks
    stated as follows:
    Finally, . . . Dr. Rains discusses [Wood’s] transfer to Terre Haute
    Regional Hospital [on March 23]. He describes [Wood as
    having] a sedimentation rate of 136, arthralgias, myalgias, severe
    anemia, proteinuria, inability to walk, unexplained pains in her
    legs, hypoxia, and that she was not responding to steroids.
    However, he did not feel that this was a sufficient reason for her
    to be transferred as emergent. . . .
    [Wood] came to the [DOC] two years ago with the diagnosis of
    lupus. It seems quit[e] surprising to me this diagnosis yet eluded
    the Prison Medical System. . . . Additionally[,] there is some
    urgency in her transfer. When [Dr. Rains] arrived that morning
    [of March 23] he sees her quite early in the morning and notices
    that she is hypoxic. It is difficult to improve . . . hypoxia without
    high-levels of oxygen. This is certainly a dramatic change in her
    status. In addition to all of the symptoms listed this documents
    the severity of her illness. . . .
    
    Id. at 23.
    Dr. Neucks further stated:
    [Wood] was then transferred to Terre Haute Regional
    Hospital. . . . [T]here is quite a bit of consternation amongst the
    various [hospital] physicians and hospital records as to why she
    was transferred so far away. Dr. Raham in his deposition notes
    that there were contracts between the prison system and the
    various “regional” hospitals such that this case was deemed to be
    transferred to Terre Haute Regional Hospital. However[,] Dr.
    Raham also says in his deposition . . . [that] if there was a rule
    that a patient who was sick or emergent could be transferred to
    the most appropriate hospital . . . he says unequivocally yes this
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020      Page 19 of 43
    is true. Since Methodist Hospital was literally up [the] street
    from [the Indiana Women’s Prison], it seems highly illogical that
    in an emergency situation [Wood] would be transported 70 miles
    to a regional hospital. . . . [W]hen she was admitted to Terre
    Haute Regional Hospital[,] she was transferred immediately to
    the intensive care unit and placed on a ventilator. This alone
    would strongly suggest[] that [Wood’s] clinical status was indeed
    emergent and strongly suggests that her transfer to [a r]egional
    [h]ospital 70 miles away was inappropriate.
    [Wood] was sent by ambulance to Terre Haute. Again[,] this
    appears to be somewhat of an oxymoron. If indeed it was
    necessary[,] which it obviously was, then transfer to a closer
    institution would have been appropriate. Additionally, [Dr.
    Rains] saw [Wood] at 08:26 in the morning, the ambulance was
    ordered at 10:20 in the morning, but she[] did not actually leave
    the [Indiana Women’s Prison] until 11:30. This suggests either a
    severe or callous disregard for the patient’s clinical status and that
    the infirmary setting itself was completely and totally inadequate
    for [Wood’s] care. She was catastrophically sick. She was
    transferred to a remote institution somewhat casually. These
    findings alone suggest that the care under Dr. Rains at the
    [Indiana Women’s Prison] was below the standard of care.
    
    Id. at 17
    (citations omitted). As he said with respect to Dr. Raham and Dr.
    Hinchman, Dr. Neucks stated that Dr. Rains’ “care clearly f[ell] below the
    standard of care” and was “a link of failure in the chain that eventually caused
    the death of Rachel Wood.” 
    Id. at 18.
    [31]   After about three weeks at Terre Haute Regional Hospital, on April 13, 2012,
    Wood was discharged from the hospital and transported back “to prison” by
    “ambulance.” Appellant’s App. Vol. V at 9. However, at some point Corizon
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020      Page 20 of 43
    directed the ambulance instead to transfer Wood to the Kindred long-term
    acute care hospital in Indianapolis. En route back to Indianapolis, Wood
    suffered from “gross hemoptysis”—“coughing up blood”—and died. 
    Id. at 17
    ;
    Coughing up blood, Mayo Clinic (Feb. 17, 2020), mayoclinic.org/symptoms/
    coughing-up-blood/basics/definition/sym-20050934/
    [https://perma.cc/6AAC-MT78].
    [32]   According to Dr. Neucks:
    [I]n review of the autopsy . . . from the Marion County Coroner’s
    office[,] it suggests that her cause of death [was] “medical
    complications of pneumosepsis and coagulopathy. Contributory:
    Lupus erythematosus[.”] . . . The medical complications of
    pneumosepsis reported by the Marion County Coroner include
    “A” history of lupus with antiphospholipid antibody syndrome[,]
    “B” status post splenectomy due to idiopathic thrombocytopenic
    purpura, and “C” admitted to the hospital on 03/23/12 for acute
    respiratory failure, pneumonia, sepsis, renal failure, and
    hypoxemia. This documents the role of lupus in her
    pneumosepsis and clearly the role of lupus and coagulopathy,
    both of which contributed to her death. The bleeding which did
    occur [in the final ambulance ride] was a subsidiary or a
    downstream event from those processes and not the primary
    cause. . . .
    Appellant’s App. Vol. VI at 25. Dr. Neucks further discussed Corizon’s
    decision to transport Wood by ambulance from Terre Haute to Kindred as
    follows:
    Corizon made arrangements for Kindred long-term care facility
    to evaluate Ms. Wood . . . . This obviously . . . was a most
    disastrous suggestion. Once again[,] the long ride from Terre
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020   Page 21 of 43
    Haute to Kindred undoubtedly strongly contributed to her acute
    demise. . . . [T]he autopsy makes entirely clear that the
    underlying cause of her death was from the lupus including its
    involvement due to her immunosuppression and her splenectomy
    all due to the lupus contributing pneumosepsis. As well
    the . . . antiphospholipid antibody causing her clotting, [h]er
    death may have been accelerated from the tracheal ulcerations
    with blood casts that partially coated the trachea and airways. . . .
    In reviewing the prior medical records we hear this unbelievable
    story of [Wood] being shackled to her ambulance bed [en route
    to Kindred] and coughing up blood. She would signal to the
    nursing staff and prison staff her difficulty breathing. They
    would unshackle her long enough to cough up blood and then
    reshackle her. The absurdity of this is further compounded by
    the fact that following the ambulance was a car full of guards.
    Remind yourself at this time that [Wood] could not walk.
    Perhaps if more effort had been expended to her medical
    attention or that she had been transferred to a care facility closer
    than the 70 miles [sic]. Finally, . . . we again see . . . [Corizon
    medical staff] suggest that the [EMRs are] in fact the long[-]term
    treatment plan . . . . I will point out that Dr. Rain[s], when he
    was seeing [Wood] for the few days she was in the [Indiana
    Women’s Prison,] analyzed her status as being moderately ill,
    febrile, short of breath, basically unable to walk (max assist of
    two), severe anemia, [and having a] high sedimentation rate, and
    his treatment plan was Tylenol. How this could pass for a long[-
    ]term treatment plan for a seriously ill lupus patient baffles me.
    
    Id. at 20-21.
    Procedural History
    [33]   The Estate filed its first amended complaint against the DOC, Corizon, and the
    Corizon medical employees in April of 2014. Thereafter, the DOC, Corizon,
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 22 of 43
    and the Corizon medical employees separately moved for summary judgment.
    After some technical and user-error issues with electronic filing, in March of
    2018 the trial court accepted as timely submitted the Estate’s responses to the
    DOC and the Corizon medical employees as well as portions of the Estate’s
    designated evidence. However, the trial court refused to accept the Estate’s
    response to Corizon on Corizon’s independent motion for summary judgment.
    Thereafter, the court entered summary judgment for the DOC, Corizon, and
    the Corizon medical employees. This appeal ensued.
    Discussion and Decision
    1. Indiana’s Summary Judgment Standards
    [34]   Summary judgment in Indiana is a “high bar” for a moving party to clear.
    Hughley v. State, 
    15 N.E.3d 1000
    , 1004 (Ind. 2014). As the Indiana Supreme
    Court has emphasized:
    Summary judgment is a desirable tool to allow the trial court to
    dispose of cases where only legal issues exist. But it is also a
    blunt instrument by which the non-prevailing party is prevented
    from having his day in court. We have therefore cautioned that
    summary judgment is not a summary trial, and the Court of
    Appeals has often rightly observed that it is not appropriate
    merely because the non-movant appears unlikely to prevail at
    trial. In essence, Indiana consciously errs on the side of letting
    marginal cases proceed to trial on the merits, rather than risk
    short-circuiting meritorious claims.
    
    Id. at 1003-04
    (cleaned up).
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 23 of 43
    [35]   We review the trial court’s decision on summary judgment de novo. 
    Id. at 1003.
    Although the nonmoving party “has the burden on appeal of persuading us that
    the grant of summary judgment was erroneous, we carefully assess the trial
    court’s decision to ensure that he was not improperly denied his day in court.”
    
    Id. (quotation marks
    omitted). In our review, we apply the same standard that
    the trial court should have applied: we look only to the designated evidence
    and the reasonable inferences therefrom that are most favorable to the
    nonmoving party. 
    Id. We first
    consider whether the moving party
    “affirmatively negate[d] an opponent’s claim.” 
    Id. (quotation marks
    omitted).
    If so, we then consider whether the nonmoving party has demonstrated that the
    designated evidence shows a genuine issue of material fact. 
    Id. “A fact
    is
    material if its resolution would affect the outcome of the case, and an issue is
    genuine if a trier of fact is required to resolve the parties’ differing accounts of
    the truth . . . .” 
    Id. (quotation marks
    omitted). Although the trial court here
    entered findings and conclusions in its summary judgment orders, such findings
    and conclusions are neither required under Indiana Trial Rule 56(C) nor
    binding on this Court in our review. E.g., Knighten v. E. Chicago Hous. Auth., 
    45 N.E.3d 788
    , 791 (Ind. 2015).
    2. The Estate’s Claims
    [36]   The Estate’s claims against the Corizon medical employees are premised on 42
    U.S.C. § 1983. That statute “provides a cause of action against any person who
    deprives an individual of federally guaranteed rights ‘under color’ of state law.”
    Filarsky v. Delia, 
    566 U.S. 377
    , 383 (2012) (quoting 42 U.S.C. § 1983). “Anyone
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020       Page 24 of 43
    whose conduct is ‘fairly attributable to the state’ can be sued as a state actor
    under § 1983.” 
    Id. (citing Lugar
    v. Edmondson Oil Co., 
    457 U.S. 922
    , 937 (1982)).
    Corizon and the Corizon medical employees do not dispute that they were state
    actors for purposes of the Estate’s § 1983 claims.
    [37]   According to the Estate, each of the Corizon medical employees was
    “deliberately indifferent” to Wood’s “serious medical needs, which constituted
    cruel and unusual punishment in violation of the Eighth Amendment to the
    United States Constitution.” 7 Appellant’s App. Vol. II at 167. The Estate then
    alleged that Corizon itself was liable “for the torts committed by [its] agents in
    the course of their employment under the doctrine of respondeat superior.” 
    Id. at 166.
    [38]   The Estate also sued the DOC. According to the complaint, the DOC had “a
    duty under Indiana law to take reasonable steps to provide for the health and
    safety of inmates in its custody,” which steps the DOC “failed to take” on
    behalf of Wood. 
    Id. In particular,
    the Estate alleged that the DOC failed “to
    ensure that . . . Corizon carried out its contractual duty to provide reasonable
    medical care” to Wood. 
    Id. at 167.
    3. The Corizon Medical Employees
    3.1. The Deliberate Indifference Standard
    7
    There is no dispute that the Eighth Amendment’s prohibition against cruel and unusual punishment is
    applicable against the DOC, Corizon, and the Corizon medical employees.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                        Page 25 of 43
    [39]   The Estate asserts that the Corizon medical employees were each deliberately
    indifferent to Wood’s serious medical needs. “[D]eliberate indifference to
    serious medical needs of prisoners constitutes the unnecessary and wanton
    infliction of pain proscribed by the Eighth Amendment.” Estelle v. Gamble, 
    429 U.S. 97
    , 104 (1976) (citation and quotation marks omitted). As the Supreme
    Court of the United States has explained:
    [The Eighth] Amendment proscribes more than physically
    barbarous punishments. The Amendment embodies broad and
    idealistic concepts of dignity, civilized standards, humanity, and
    decency, against which we must evaluate penal measures. Thus,
    we have held repugnant to the Eighth Amendment punishments
    which are incompatible with the evolving standards of decency
    that mark the progress of a maturing society.
    These elementary principles establish the government’s
    obligation to provide medical care for those whom it is punishing
    by incarceration. An inmate must rely on prison authorities to
    treat his medical needs; if the authorities fail to do so, those
    needs will not be met. In the worst cases, such a failure may
    actually produce physical torture or a lingering death, the evils of
    most immediate concern to the drafters of the Amendment. In
    less serious cases, denial of medical care may result in pain and
    suffering which no one suggests would serve any penological
    purpose. The infliction of such unnecessary suffering is
    inconsistent with contemporary standards of decency . . . .
    
    Id. at 102-03
    (cleaned up). “The Constitution does not mandate comfortable
    prisons, but neither does it permit inhumane ones . . . .” Farmer v. Brennan, 
    511 U.S. 825
    , 832 (1994) (citations and quotation marks omitted).
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 26 of 43
    [40]   Deliberate indifference does not require a showing that the prison officials acted
    “maliciously and sadistically for the very purpose of causing harm.” Wilson v.
    Seiter, 
    501 U.S. 294
    , 305 (1991) (quotation marks omitted). But, while
    deliberate indifference requires showing more than “mere negligence, ” 
    id., and “[m]edical
    malpractice does not become a constitutional violation merely
    because the victim is a prisoner,” 
    Estelle, 429 U.S. at 106
    , it also does not
    require a plaintiff to show that he was “literally ignored” by prison medical
    staff. Hayes v. Snyder, 
    546 F.3d 516
    , 524 (7th Cir. 2008) (quotation marks
    omitted).
    [41]   Instead, the Supreme Court of the United States has held that “acting . . . with
    deliberate indifference . . . is the equivalent of recklessly disregarding” a
    “substantial risk of serious harm to a prisoner.” 
    Farmer, 511 U.S. at 836
    . Thus,
    for a prison medical official to be liable for the denial of adequate medical care,
    the prisoner must show that “the official knows of and disregards an excessive
    risk to inmate health or safety; the official must both be aware of facts from
    which the inference could be drawn that a substantial risk of harm exists, and
    he must also draw the inference.” 
    Id. at 837.
    [42]   In other words, “an Eighth Amendment claimant need not show that a prison
    official acted or failed to act believing that harm actually would befall an inmate;
    it is enough that the official acted or failed to act despite his knowledge of a
    substantial risk of serious harm.” 
    Id. at 842
    (emphases added). As the United
    States Court of Appeals for the Seventh Circuit has put it, the prisoner “must
    show only that the defendants’ responses to [his serious medical conditions]
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020        Page 27 of 43
    were so plainly inappropriate as to permit the inference that the defendants
    intentionally or recklessly disregarded his needs.” 
    Hayes, 546 F.3d at 524
    .
    Conversely, a prison official may avoid liability under the deliberate-
    indifference standard if he can show that he “responded reasonably to the risk,
    even if the harm ultimately was not averted.” 
    Farmer, 511 U.S. at 844
    .
    [43]   “Whether a prison official had the requisite knowledge of a substantial risk is a
    question of fact subject to demonstration in the usual ways, including inference
    from circumstantial evidence . . . .” 
    Id. at 842
    . Evidence of repeated examples
    of medical mistreatment or systemic deficiencies in medical treatment have
    been held to demonstrate deliberate indifference. As the United States Court of
    Appeals for the Second Circuit has said, “while a single instance of medical
    care denied or delayed, viewed in isolation, may appear to be the product of
    mere negligence, repeated examples of such treatment bespeak a deliberate
    indifference by prison authorities . . . .” Todaro v. Ward, 
    565 F.2d 48
    , 52 (2d
    Cir. 1977). And the Seventh Circuit has held that juries may conclude that a
    prisoner has been “effectively denied access to adequate medical care” from
    evidence of “systemic and gross deficiencies in staffing, the quality of personnel,
    and sick call procedures.” Bass by Lewis v. Wallenstein, 
    769 F.2d 1173
    , 1186 (7th
    Cir. 1985) (quotation marks omitted).
    [44]   With those principles in mind, we turn to the Estate’s claims against the
    Corizon medical employees. We initially note, however, that there is no
    dispute that Wood suffered from serious medical conditions during her time in
    the DOC facilities. There is also no dispute that each of the Corizon medical
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 28 of 43
    employees was actually aware of her serious medical conditions. Thus, the
    dispute here turns on whether the designated evidence supports at least an
    inference that the Corizon medical employees “disregard[ed] an excessive risk
    to [Wood’s] health or safety.” See 
    Farmer, 511 U.S. at 837
    . We divide our
    analysis of that question between the actual providers of Wood’s medical care
    and the registered nurses.
    3.2. Wood’s Medical Providers
    [45]   Genuine issues of material fact preclude the entry of summary judgment for
    Wood’s medical providers—Corizon medical employees Dr. Raham, Dr.
    Hinchman, Dr. Rains, Nurse Practitioner Pinkston, and Nurse Practitioner
    Antle. A reasonable finder of fact could readily conclude from the designated
    evidence that Wood’s medical providers, individually or collectively, acted or
    failed to act despite their knowledge of a substantial risk of serious harm to
    Wood or otherwise were plainly inappropriate in their treatment of Wood’s
    serious medical conditions so as to permit the inference that those providers
    intentionally or recklessly disregarded her needs.
    [46]   Dr. Neucks’ designated sworn statements include the following assessments of
    Dr. Raham’s treatment of Wood at Rockville:
    In [Dr. Raham’s deposition] he lists several organ systems that
    can be involved with lupus. He seems to be knowledgeable about
    lupus being a multiorgan system disease[;] however, when
    [Wood] had rashes, joint pain, kidney disease, and weakness he
    did not seem to think that any of these were related to her lupus,
    which they obviously were.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 29 of 43
    ***
    [Lupus] is a disease . . . that can be dormant and then subject to
    flare up. Thus[,] often patients with lupus have a higher level of
    non[-]compliance [with their medications] because patients tend
    to get complacent when they are not having a flare up and stop
    taking their medication[s] . . . . Wood stopped taking her
    [hydroxychloroquine]. When she noted to [Dr. Raham] that she
    had stopped taking it, [he] discontinued the medication.
    I believe this was a catastrophic error . . . .
    Appellant’s App. Vol. VI at 17, 24 (emphasis added). Dr. Neucks added:
    [Dr. Raham] does discuss that non[-]compliance with
    medications occasionally occurs both in the prison medicine and
    in standard medical practices. He notes that [Wood] was non[-
    ]compliant with her [hydroxychloroquine] and the medicine was
    eventually discontinued. He says that the discontinuation of
    [hydroxychloroquine] could have been part of the problem that
    she got so sick.
    I then beg to question as to why no one ever mentioned it in the
    chart, and it was never brought . . . up to the patient, and most
    certainly never restarted. I am quite confident that any
    consultation with rheumatology, even a cursory phone consultation,
    would have strongly suggested the re-implementation of
    [hydroxychloroquine]. [Wood] is originally non[-]compliant with
    her [warfarin], but after discussion with the physician becomes
    compliant . . . saying she did not realize it is important. This
    would suggest that the patient indeed would have been compliant
    with the [hydroxychloroquine] if it had been simply mentioned to
    her how important it was[,] especially as she became increasingly
    sick. This alone could have had a major beneficial impact.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020   Page 30 of 43
    
    Id. at 18
    (emphasis added).
    [47]   Dr. Dianne Sommers, another of the Estate’s designated experts, also provided
    sworn statements and agreed with Dr. Neucks’ assessment that Dr. Raham’s
    discontinuation of Wood’s hydroxychloroquine and failure to counsel Wood
    about that medication “shows a basic lack of understanding of [lupus] as a disease
    and how it is treated.” 
    Id. at 29
    (emphasis added). Although those sworn
    statements are explicitly in reference to Dr. Raham, a reasonable fact-finder
    could conclude they are just as applicable to Nurse Practitioner Pinkston, who
    also actually treated Wood at Rockville and shared responsibility for providing
    Wood’s medical care at that facility.
    [48]   Regarding Dr. Hinchman’s treatment of Wood at Madison, Dr. Neucks’
    designated sworn statements include the following:
    [Despite the purported basis for transferring Wood to KDH,] the
    KDH [staff] deals only with an upper respiratory tract infection
    and sends her back. When this dichotomy was identified at the
    prison[,] there was no remediation taken. When [Wood] was
    returned . . . , Dr. Hinchman orders Tylenol, fluids, and vital signs, but
    does not see [Wood] . . . . There was no further investigation of the arm
    swelling, no further request for consultation, no further input. The
    problem was just sort of dropped.
    By this time, [Wood] had fever, lethargy, pleuritic chest pain, low
    albumin, elevated globulins, rash, dropping hemoglobin, and 2+
    proteinuria. This constellation is very likely related to her lupus.
    Unfortunately, there is no attempt on the part of Dr. Hinchman to put
    these things together to suggest lupus. There is no request for further
    input from internal medicine, or rheumatology, or any other specialist to
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020           Page 31 of 43
    see whether these items might be related to lupus and thus require
    treatment. In fact, he says this did not constitute a lupus flare-up.
    When she was seen and had a [blood] sedimentation rate of 53,
    [which is an abnormally high result indicative of inflammation in
    the blood from lupus,] there was no follow-up recommended. . . .
    At the next visit we find that her sedimentation rate was 126, this
    time again strongly suggesting a lupus flare. Her sedimentation rate
    has risen almost 100 points since she has been incarcerated and there is
    absolutely no interest on the part of the various physicians to modify or
    implement her treatment.
    When she was eventually transferred to the Indiana Women’s
    Prison . . . [, Dr. Hinchman] says that the reason was that her
    condition had worsened and that she now required 24-hour
    monitoring; however[,] it is clear from 03/01/201[2] to 03/19/201[2]
    when she was transferred that [Dr. Hinchman] did not visit her for an
    office visit. It seems that if she required . . . 24-hour care that visits more
    than every three weeks would have been appropriate . . . making this
    analysis quite suspect.
    
    Id. at 16-17
    (emphases added; citations omitted). Although those statements
    are explicitly in reference to Dr. Hinchman, a reasonable fact-finder could
    conclude they are just as applicable to Nurse Practitioner Antle, who also
    actually treated Wood at Madison and shared responsibility for providing
    Wood’s medical care there.
    [49]   Regarding Dr. Rains’ treatment of Wood at the Indiana Women’s Prison, Dr.
    Neucks’ designated sworn statements include the following:
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020               Page 32 of 43
    Dr. Rains[’] evaluation [of Wood] is equally problematic [to Dr.
    Hinchman’s;] although she was only [at the Indiana Women’s
    Prison] briefly[,] there is documentation of the seriousness of her
    status. The nurses’ notes clearly state [Wood] is having marked
    difficulty walking. The nurses’ notes suggest that she was a max
    assist of two. [Dr. Rains] dismisses this as needing a little help to the
    bathroom; however[,] I believe max assist of two strongly suggest[s]
    [Wood] was unable to ambulate on her own. [Dr. Rains] never
    attempted to examine [Wood’s] ability to walk. This would have been
    a key to transferring her [to a hospital] sooner or initiating more
    aggressive therapy.
    Due to her low oxygen, a chest x-ray was ordered [the day after she
    arrived at the Indiana Women’s Prison], but [it was] never
    accomplished. There is no note in the chart as to why it was not
    done or any further attempt to get it done during her brief stay at
    that time.
    
    Id. at 17
    (emphases added; citations omitted). Dr. Neucks continued:
    It is clear from [Dr. Rains’] records that [Wood’s] lupus flare had
    begun prior to her transfer [to the Indiana Women’s Prison].
    This is documented in several comments that he makes. . . He
    treated this constellation of symptoms with Tylenol. . . . Her records
    clearly document a steady[,] slow[,] downhill course presumably
    caused by her lupus which is apparent from the clinical record
    and well documented eventually by her autopsy. This suggests
    her downhill course or lupus flare began as far back as four to six
    weeks prior to [her transfer to the Indiana Women’s Prison]. . . .
    [E]ven a cursory phone consult with [a] rheumatologist during this
    interval might have strongly and beneficially affected the course of
    [Wood’s] illness.
    . . . [T]he issue of [hydroxychloroquine] comes up on multiple
    occasions. Perhaps had she been treated with adequate steroid
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020         Page 33 of 43
    when she began to decline, and had the [hydroxychloroquine] been
    reinitiated as might have been standard of care for any rheumatology
    consult, this entire cascade of events might have been prevented. . . .
    
    Id. at 22-23
    (emphases added).
    [50]   Dr. Neucks added that Dr. Rains’ decision to transport Wood seventy miles by
    ambulance when she was hypoxic, emergent, and “catastrophically sick” was
    “inappropriate,” an “oxymoron,” and represented “a severe or callous
    disregard for [Wood’s] clinical status.” 
    Id. at 17.
    Dr. Neucks further added that
    the infirmary at the Indiana Women’s Prison “itself was completely and totally
    inadequate for [Wood’s] care.” 
    Id. [51] Dr.
    Neucks also lamented the failure of Wood’s medical providers to establish a
    long-term treatment plan for her:
    There was no mention of a long-term plan. Dr. Hinchman and
    others . . . maintain the EMR document itself is a standing long-
    term care plan; however[,] there was no mention in the EMR of
    the long-term need to follow [Wood]. In fact[,] in spite of being
    on some brief [steroid] and having a sedimentation rate of 53 she
    was not seen again [by Dr. Hinchman] until routinely scheduled
    as required at three months.
    ***
    In reference to her treatment plan . . . , [Dr. Raham] says that the
    [EMR] was her treatment plan. Again[,] there is just no
    documentation that this was used as an effective tool or to be in
    compliance with the prison system[’s] mandate of a treatment
    plan for chronically ill patients. . . .
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020             Page 34 of 43
    The necessity of a long-term treatment plan for lupus is quite
    obvious as this disease waxes and wanes. Vigilance for these
    needs to be undertaken. The fact [Wood] steadily declines and
    eventually dies, all without a plan, supports the inadequacy of the
    EMR as a plan.
    There is nothing in her chart that suggests long-term care of any
    kind. . . .
    ***
    It is clear that use of the [EMR] order system as a long[-]term
    treatment plan for a lupus patient was completely and totally
    inadequate and falls well below the standard of care for any
    physician under these circumstances.
    
    Id. at 16,
    18, 21.
    [52]   Dr. Neucks summarized his assessment of Wood’s medical providers as
    follows: “all three physicians[’] care clearly falls below the standard of care.
    Each a link of failure in the chain that eventually caused the death of Rachel
    Wood.” 
    Id. at 18.
    Again, while that statement was explicitly in reference to the
    three physicians, a reasonable fact-finder could conclude that it is equally
    applicable to the two nurse practitioners on this record.
    [53]   In sum, the designated evidence shows that Wood’s medical providers rendered
    care that was described by other medical professionals as “callous,” “a
    severe . . . disregard for [Wood’s] clinical status,” “inappropriate,”
    “catastrophic,” showing “absolutely no interest” in Wood’s treatment, “quite
    suspect,” “dismiss[ive],” and “clearly . . . below the standard of care.” 
    Id. at 16-
           Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 35 of 43
    18, 24. The designated evidence shows that Wood’s medical providers’
    treatment of Wood “discontinued” essential medication; showed a “basic lack
    of understanding” of Wood’s lupus; repeatedly failed to make “even a cursory
    phone consultation” that “would have strongly suggested the re-
    implementation” of her lupus medication; took “no remediation” when
    learning of KDH’s failure to address specific medical concerns and instead “just
    sort of dropped” those concerns; addressed the “constellation” of lupus
    symptoms “with Tylenol”; repeatedly failed to recommend or undergo basic
    follow-up appointments; showed “absolutely no interest” in “modify[ing] or
    implement[ing]” appropriate treatment plans; had no clear or effective long-
    term plan in place, despite the “necessity” of such a plan for Wood;
    implemented no “long-term care of any kind”; and failed to appropriately
    transport her in emergent circumstances. 
    Id. at 16-
    18, 22-24, 29. The Estate’s
    medical expert further explicitly testified that the failures of Wood’s medical
    providers were “link[s] . . . in the chain” that resulted in her death. 
    Id. at 18.
    [54]   A reasonable fact-finder could readily conclude from the designated evidence
    that the responses of Wood’s medical providers to her serious medical
    conditions “were so plainly inappropriate as to permit the inference that the
    defendants intentionally or recklessly disregarded [Wood’s] needs.” 
    Hayes, 546 F.3d at 524
    . The record does not suggest a single or isolated instance of
    medical mistreatment, nor does it suggest that Wood’s medical providers
    reasonably responded to her needs but simply failed to avert harm. The record
    instead shows systemic and gross deficiencies in her medical care throughout
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020      Page 36 of 43
    her incarceration, which deficiencies the Estate’s expert directly connected to
    her cause of death. Genuine issues of material fact support at least an inference
    that the Wood’s medical providers “disregard[ed] an excessive risk to [Wood’s]
    health or safety.” 
    Farmer, 511 U.S. at 837
    . Accordingly, the trial court erred
    when it entered summary judgment for Dr. Hinchman, Dr. Raham, Dr. Rains,
    Nurse Practitioner Antle, and Nurse Practitioner Pinkston.
    3.3. The Registered Nurses
    [55]   Conversely, there is no evidence that the two registered nurses at the Indiana
    Women’s Prison—Nurse Grimes and Nurse Icenogle—breached the standard
    of care relevant for registered nurses, let alone acted with deliberate indifference
    toward Wood’s serious medical needs. To the contrary, the record is clear that
    at all relevant times Nurse Grimes and Nurse Icenogle were acting under the
    direction of Dr. Rains, and at all relevant times Dr. Rains, not Nurse Grimes or
    Nurse Icenogle, was responsible for Wood’s treatment and care. Thus, Nurse
    Grimes and Nurse Icenogle affirmatively negated the Estate’s showing that they
    acted in a plainly inappropriate manner, and they are entitled to judgment as a
    matter of law. We therefore affirm the trial court’s entry of summary judgment
    for Nurse Grimes and Nurse Icenogle.
    3.4. The Remaining Corizon Medical Employees’ Other Arguments
    [56]   We briefly address the remaining Corizon medical employees’ other arguments
    on appeal. We initially note, however, that the substantial part of their
    argument on appeal takes one of two approaches: either the remaining Corizon
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 37 of 43
    medical employees simply disregard the designated evidence that is most
    favorable to the Estate, or they assert that the Estate’s expert testimony is
    insufficient as a matter of law. Regarding the first line of attack, we reject their
    attempt to disregard Indiana’s summary judgment standards—as shown above,
    the designated evidence most favorable to the Estate readily shows genuine
    issues of material fact precluding the entry of judgment as a matter of law.
    [57]   As for the second line of attack, the remaining Corizon medical employees
    suggest that Dr. Neucks’ sworn statements are not sufficient to avoid summary
    judgment because he did not explicitly use the legal term-of-art “deliberate
    indifference” in his sworn statements. But the remaining Corizon medical
    employees cite no Indiana authority that requires an expert to invoke a specific
    term to avoid summary judgment in causes such as this. We instead look to the
    clear import of the designated evidence as a whole, in the light most favorable
    to the summary judgment nonmovant, and determine whether a finder of fact
    can infer the legal standard of deliberate indifference from that evidence.
    Again, as demonstrated above, we hold that that test is readily satisfied.
    Further, insofar as the remaining Corizon medical employees assert that the
    designated evidence shows medical malpractice but not deliberate indifference,
    we conclude that, on this record, that degree of difference is for the finder of
    fact.
    [58]   The remaining Corizon medical employees also suggest that the trial court did
    not err in entering summary judgment because the Estate did a poor job citing
    the designated evidence in its brief to the trial court. Be that as it may, our
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 38 of 43
    standard of review in this appeal is de novo, and the Estate’s brief to our Court is
    more than adequate. We will not decide this appeal on those grounds.
    4. Corizon
    [59]   We next address the trial court’s entry of summary judgment for Corizon. As
    noted above, the Estate sued Corizon under the doctrine of respondeat superior—
    that is, on the theory that the corporate entity was responsible for the tortious
    acts of its employees when those acts occurred within the scope of their
    employment. E.g., Cox v. Evansville Police Dep’t, 
    107 N.E.3d 453
    , 460 (Ind.
    2018). In the trial court, Corizon moved for summary judgment independently
    of the Corizon medical employees. For various procedural reasons, the trial
    court concluded that the Estate failed to respond to Corizon’s motion for
    summary judgment and then entered summary judgment for Corizon. And, on
    appeal, the parties dispute whether the trial court erred when it refused to
    accept the Estate’s response to Corizon’s motion for summary judgment and
    treated Corizon’s motion for summary judgment as if it were unopposed.
    [60]   But we need not decide those questions. Instead, we hold that the evidence
    designated by the parties with respect to the Estate’s claims against the Corizon
    medical employees is relevant and available against Corizon under the doctrine
    of respondeat superior. Indeed, in its summary judgment motion to the trial
    court, Corizon conceded that it can be liable under the doctrine of respondeat
    superior on a claim of deliberate indifference if the designated evidence were to
    show “systemic and gross deficiencies” such that “the inmate population is
    effectively denied access to adequate medical care.” Appellant’s App. Vol. V at
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020     Page 39 of 43
    160-61 (quotation marks omitted). As we have already held, the designated
    evidence that was properly before the trial court on the Estate’s claims against
    the Corizon medical employees demonstrates that genuine issues of material
    fact exist as to whether such systemic and gross deficiencies existed here.
    Accordingly, the trial court erred when it entered summary judgment for
    Corizon.
    5. The DOC
    [61]   Finally, we address the trial court’s entry of summary judgment for the DOC.
    The Estate sued the DOC on the ground that the DOC had, under Indiana law,
    negligently failed to supervise its contractor. Specifically, the Estate asserts that
    the DOC negligently failed to discover that Corizon had no treatment plan for
    Wood and that Corizon had not met Wood’s medical needs. 8 As our Supreme
    Court has explained: “Prevailing on a negligence claim requires fulfillment of
    three elements: 1) duty owed to plaintiff by the defendant; 2) breach of duty by
    allowing conduct to fall below the applicable standard of care; and 3)
    compensable injury proximately caused by defendant’s breach of duty.” Ryan v.
    TCI Architects/Eng’rs/Contractors, Inc., 
    72 N.E.3d 908
    , 913 (Ind. 2017).
    8
    We need not consider the Estate’s additional argument that the DOC acted negligently when it placed
    Wood in shackles while she was being transported by ambulance on the date of her death.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                       Page 40 of 43
    [62]   There is no dispute that the DOC owed Wood a duty to ensure that Corizon
    provided appropriate medical care for Wood. See Appellant’s Br. at 59;
    Appellee Ind. Dep’t of Corr.’s Br. at 18-23. As we have stated:
    public policy considerations require that the DOC not be made
    an absolute insurer of prisoners’ safety. Although the DOC is
    not a guarantor, neither has it been relieved of all responsibility
    for safekeeping its charges. Rather, the DOC’s responsibility
    takes the middle ground: it has the duty “to take reasonable
    precautions to preserve the life, health, and safety of prisoners.”
    Cole v. Ind. Dep’t of Corr., 
    616 N.E.2d 44
    , 45-46 (Ind. Ct. App. 1993) (quoting
    Reed v. State, 
    479 N.E.2d 1248
    , 1254 (Ind. 1985)), trans. denied. “Because of the
    DOC’s unusual ability to control all aspects of its prisoners’ lives, the DOC’s
    duty to take reasonable precautions may include an obligation to control the
    conduct of third persons.” 
    Id. at 46.
    The DOC’s contract with Corizon
    acknowledged that duty by requiring Corizon to maintain records “for contract
    monitoring” by the DOC and by requiring Corizon to comply with the DOC’s
    written health care services directives. Appellant’s App. Vol. V at 231.
    [63]   As the question of the DOC’s duty to Wood is not an issue, we turn to the
    questions of breach and proximate causation. Unlike the existence of a duty,
    “[w]hether a party breached its duty is a factual question generally not
    appropriate for summary disposition.” 
    Cole, 616 N.E.2d at 46
    (quotation marks
    omitted). Likewise, “determining proximate cause in negligence cases . . . is a
    particularly fact-sensitive issue.” 
    Cox, 107 N.E.3d at 464
    .
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020         Page 41 of 43
    [64]   Genuine issues of material fact preclude the entry of summary judgment for the
    DOC on the questions of breach and proximate causation. The designated
    evidence shows that the DOC required Corizon to establish and maintain
    treatment plans for inmates, which were to be “formal written plans that
    identify serious health conditions referenced from [a master] problem list,
    describe goals and outcomes, list the planned interventions, and describe which
    professional discipline is responsible for carrying them out.” Appellant’s App.
    Vol. VI at 129, 131. For “serious conditions” such as Wood’s lupus, treatment
    was to be “in a consistent and continuing fashion” with “a structured process.”
    
    Id. at 133.
    [65]   As explained by Dr. Neucks, those requirements were simply never
    implemented for Wood, a multi-year inmate who suffered from serious medical
    conditions upon first arriving in the DOC’s care. Moreover, many of Wood’s
    EMRs are facially inconsistent, such as with her warfarin dosages. And Dr.
    Neucks’ sworn statements include his assessment that the infirmary at the
    Indiana Women’s Prison, where Wood was seen by Dr. Rains immediately
    prior to her transfer to Terre Haute Regional Hospital, was “completely and
    totally inadequate for . . . patient care.” 
    Id. at 17.
    Further, regarding causation,
    Dr. Neucks stated that the lack of an appropriate treatment plan contributed to
    Wood’s death.
    [66]   Accordingly, whether the DOC breached its duty to Wood by not sufficiently
    monitoring Corizon such that it might have discovered those failures is a
    question for the finder of fact. Likewise, whether the DOC could have avoided
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020    Page 42 of 43
    or mitigated harm to Wood with more effective monitoring of Corizon is an
    open question of material fact. Thus, the trial court erred when it entered
    summary judgment for the DOC. 9
    Conclusion
    [67]   In sum, while we affirm the trial court’s entry of summary judgment for Nurse
    Grimes and Nurse Icenogle, the record includes abundant designated evidence
    that should be considered by a trier of fact and therefore precludes summary
    judgment for Dr. Hinchman, Dr. Raham, Dr. Rains, Nurse Practitioner Antle,
    Nurse Practitioner Pinkston, Corizon, and the DOC. Accordingly, we affirm in
    part, reverse in part, and remand for further proceedings consistent with this
    opinion.
    [68]   Affirmed in part, reversed in part, and remanded for further proceedings.
    Vaidik, J., and Tavitas, J., concur.
    9
    On appeal, the DOC asserts that it met its contractual duty to monitor Corizon and that, had the DOC
    discovered Corizon’s failures, the DOC’s only contractual remedy would have been to impose a financial
    penalty on Corizon. But those assertions are not dispositive on the Estate’s claim that the DOC negligently
    failed to discover Corizon’s failures, which breach of its duty to Wood proximately caused Wood’s death.
    Court of Appeals of Indiana | Opinion 19A-CT-1832 | February 24, 2020                           Page 43 of 43