The Travelers Indemnity Company Vs. D.j. Franzen, Inc. ( 2010 )


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  •               IN THE SUPREME COURT OF IOWA
    No. 09–0040
    Filed October 29, 2010
    THE TRAVELERS INDEMNITY COMPANY,
    Appellant,
    vs.
    D.J. FRANZEN, INC.,
    Appellee.
    On review from the Iowa Court of Appeals.
    Appeal from the Iowa District Court for Polk County, Douglas F.
    Staskal, Judge.
    Workers’ compensation assigned risk insurer seeks further review
    of court of appeals’ decision affirming district court’s summary judgment
    ruling for insured on insurer’s claim for additional premiums after
    reclassification of insured’s workers.      DECISION OF COURT OF
    APPEALS VACATED; JUDGMENT OF DISTRICT COURT REVERSED
    AND CASE REMANDED WITH INSTRUCTIONS.
    CeCelia C. Ibson of Ibson Law Firm, Des Moines, for appellant.
    Stanley J. Thompson of Davis Brown Law Firm, Des Moines, for
    appellee.
    2
    BAKER, Justice.
    The    Travelers     Indemnity     Company        (Travelers),   a    workers’
    compensation assigned risk insurer, seeks further review of the court of
    appeals’ decision affirming the district court’s summary judgment ruling
    for the insured on Travelers’ claim for payment of additional premiums
    as a result of Travelers’ reclassification of the insured’s workers as
    employees.       Travelers asserts that the court of appeals erred in
    (1) determining Travelers could not raise the doctrine of exhaustion of
    administrative remedies to bar the insured from presenting a defense to
    Travelers’ suit and (2) determining the employment status of the
    insured’s workers, arguing the court of appeals’ decision conflicts with
    case law supporting the administrative resolution of the underlying
    premium rate dispute. We hold the administrative exhaustion doctrine
    bars the insured from raising a defense to Travelers’ claim. Accordingly,
    the decision of the court of appeals is vacated, and the district court
    judgment reversed.
    I. Background Facts and Proceedings.
    In September 2003, D.J. Franzen, Inc. (Franzen), an over-the-road
    trucking company, applied for workers’ compensation insurance through
    the State of Iowa’s assigned risk plan.           Iowa’s assigned risk plan is a
    statutorily created program that matches insurance providers with
    employers who are unable to obtain workers’ compensation insurance on
    the open market.       See Iowa Code § 515A.15 (2003) 1 (outlining Iowa’s
    assigned risk plan).      Under Iowa law, employers are required to carry
    workers’ compensation insurance for certain employees. See 
    id. § 87.14A
    (“An employer subject to this chapter and chapters 85, 85A, 85B, and 86
    1The legislature has made several nonrelevant changes to some of the applicable
    provisions. Unless otherwise noted all references are to the 2003 Iowa Code.
    3
    shall not engage in business without first obtaining insurance covering
    compensation benefits or obtaining relief from insurance as provided in
    this chapter . . . .”).
    The National Council on Compensation Insurance, Inc. (NCCI) has
    been licensed as an approved rating organization in Iowa.             See 
    id. § 515A.6
    (providing authority for organizations to apply to the insurance
    commissioner of Iowa to become licensed rating organizations for specific
    types of insurance). NCCI administers Iowa’s assigned risk plan. See 
    id. § 515A.15B
    (“An agreement among licensed insurers to offer workers’
    compensation insurance for applicants unable to procure workers’
    compensation       insurance    through       ordinary   methods    shall   be
    administered by a rating organization licensed under this chapter.”).
    NCCI    selected    Travelers   to   be   Franzen’s   workers’   compensation
    insurance carrier.
    Travelers’ contract with Franzen offered insurance coverage for one
    year, starting September 15, 2003. At the time Travelers offered Franzen
    the coverage, Travelers calculated Franzen’s deposit premium to be
    $1775. This figure was computed using figures Franzen had provided on
    its application to the assigned risk plan. On this application, Franzen
    was required to identify its total number of employees, its estimated
    annual payroll, and the class code of each employee that needed to be
    covered under the policy. The cost of the insurance plan varies based on
    the covered employees’ class code and total payroll. Franzen listed seven
    clerical office employees with an estimated annual payroll of $230,000.
    Franzen did not list drivers on its application because it considered its
    drivers to be owner-operators, not employees.
    As the administrator of Iowa’s assigned risk plan, NCCI prepares
    reports for the insurers participating in the plan. These reports contain
    4
    information concerning the insured’s workers’ compensation coverage
    and claims for three years prior to the date of the report. NCCI prepared
    a report for Travelers, revealing that in the previous three years Franzen
    carried workers’ compensation insurance for its drivers in addition to its
    clerical employees.   After receiving this report and discovering that
    Franzen owned Hartland Lease Inc., a truck lease company, a Travelers’
    underwriter became concerned with the status of Franzen’s drivers.
    The underwriter for Travelers, Joseph Pinto, attempted to perform
    a preliminary audit of Franzen’s employment practices, but Franzen was
    allegedly uncooperative.   Travelers claims that Franzen refused to give
    Travelers’ auditors access to any documentation regarding the company’s
    relationship with its drivers. As a result, Travelers sent Franzen a letter
    stating that Franzen’s policy would be cancelled on January 14, 2004.
    The letter stated that the coverage would not be reinstated until Franzen
    cooperated with the preliminary audit. Franzen then provided copies of
    contracts that stated the drivers were in fact owner-operators and did not
    need to be covered by the policy.
    After reviewing the sample contract between Franzen and its
    drivers, Pinto declared that “any trucker signing these documents would
    be excluded from coverage under our policy.”        Thus, Travelers would
    consider any driver who had signed a contract to be an owner-operator,
    but all other drivers would be deemed employees and included in the
    workers’ compensation policy.       Travelers, however, determined that it
    needed to perform a second audit in early 2004. After performing this
    second audit, which included a review of Franzen’s payroll documents for
    drivers, Travelers determined that only eight of Franzen’s drivers were
    owner-operators, but the rest of the drivers were employees and should
    5
    be included under the insurance policy. This reclassification of drivers
    significantly increased Franzen’s premium for the policy.
    On April 16, 2004, Travelers sent Franzen a premium adjustment
    notice showing that the company’s total premium had increased to
    $580,601. Franzen refused to pay the increased premium, insisting it
    had no employee drivers, only owner-operators that did not need to be
    covered under the policy. Travelers refused to revise its audit. Travelers,
    on several occasions, informed Franzen that if the company wished to
    appeal the premium determination it must file a written request with the
    NCCI. Franzen did not appeal the determination, nor did the company
    pay the additional premium. The policy was cancelled on June 4, 2004.
    After cancelling the policy, Travelers again adjusted Franzen’s premium.
    The adjusted premium for the pre-cancellation term of the policy was
    $552,436.
    In June 2007, Travelers filed a petition seeking judgment against
    Franzen for the increased premium. Franzen filed a motion for summary
    judgment, arguing that its drivers were independent contractors and
    should not have been included in the insurance policy. Travelers filed a
    resistance to Franzen’s motion and a cross-motion for summary
    judgment.    Franzen also sought to strike Travelers’ cross-motion as
    untimely.   After a hearing on the motions, the district court denied
    Travelers’ motion for summary judgment and granted Franzen’s motion.
    The court did not address the motion to strike the cross-motion.
    Travelers appealed and argued that as a matter of law, Travelers
    alone was authorized to determine all matters related to the calculation
    of premiums; the majority of Franzen’s drivers were correctly determined
    to be employees; and Franzen’s failure to appeal Travelers’ decision to
    6
    NCCI constitutes a failure to exhaust administrative remedies and bars
    Franzen’s defense of any and all claims.
    The court of appeals determined Franzen did not need to exhaust
    its administrative remedies to defend Travelers’ claims, and Travelers did
    not generate a fact question as to whether the drivers at issue were
    employees or independent contractors. The court of appeals affirmed the
    district court’s grant of Franzen’s motion for summary judgment.
    Travelers filed an application for further review with this court,
    which we accepted.
    II. Scope of Review.
    The scope of review on a district court’s grant of summary
    judgment is well established. We review rulings on motions for summary
    judgment for the correction of errors at law. Farm Bureau Life Ins. Co. v.
    Chubb Custom Ins. Co., 
    780 N.W.2d 735
    , 739 (Iowa 2010). A grant of
    summary judgment is only appropriate when the “ ‘moving party [has]
    affirmatively establish[ed] the existence of undisputed facts entitling that
    party to a particular result under controlling law.’ ”         
    Id. (quoting Interstate
    Power Co. v. Ins. Co. of N. Am., 
    603 N.W.2d 751
    , 756 (Iowa
    1999)). In determining whether this standard has been met, the record
    must be viewed in the light most favorable to the nonmoving party.
    Schoff v. Combined Ins. Co. of Am., 
    604 N.W.2d 43
    , 45 (Iowa 1999).
    When no extrinsic evidence is offered on the meaning
    of language in a policy, “the interpretation and construction
    of an insurance policy are questions of law for the court.”
    “[W]e adhere to the rule ‘that the intent of the parties must
    control’ ” when construing insurance contracts. Except in
    cases of ambiguity, the intent of the parties is determined by
    what the policy says.
    Farm Bureau Life Ins. 
    Co., 780 N.W.2d at 739
    (quoting Lee v. Grinnell
    Mut. Reins. Co., 
    646 N.W.2d 403
    , 406 (Iowa 2002) (first quote); Swainston
    7
    v. Am. Family Mut. Ins. Co., 
    774 N.W.2d 478
    , 481 (Iowa 2009) (second
    quote)). “We review questions of statutory construction for the correction
    of errors at law.” Zimmer v. Vander Waal, 
    780 N.W.2d 730
    , 733 (Iowa
    2010).
    III. Discussion and Analysis.
    A. Failure to Exhaust Administrative Remedies. Travelers first
    claim of error is that the court of appeals erred in determining Travelers
    could not use the doctrine of exhaustion of administrative remedies to
    bar Franzen from presenting a defense in a suit for damages. Travelers
    appears to be making two separate arguments for why the district court
    erred in this determination.
    First, Travelers argues that the language of the insurance contract
    signed by Franzen incorporated the entirety of the NCCI Basic Manual’s
    policies and procedures into the contract, and the dispute resolution
    section   of   the   Manual    requires   exhaustion   of   NCCI’s   offered
    administrative procedures.
    Section IX of the Manual outlines NCCI’s dispute resolution
    procedures. The pertinent provisions of this section provide:
    Any person affected by the operation of the Plan
    including, but not limited to, participating companies,
    insureds . . . and assigned carriers, who may have a dispute
    with respect to any aspect of the Plan . . . may seek a review
    of the matter by the Plan Administrator by setting forth in
    writing with particularity the nature of the dispute, the
    parties to the dispute, the relief sought, and the basis
    thereof. . . .
    Appeals from employers and insurers on Plan matters
    . . . shall be within the jurisdiction of the mechanism
    established to handle such appeals under the applicable
    rating law.
    While the language of this section does provide the insured with an
    administrative remedy to challenge the provider’s rate determinations,
    8
    there is nothing in this section that makes exhaustion of this remedy
    mandatory.
    Further, we are unable to find any language within Travelers’ and
    Franzen’s insurance contract that incorporates the entirety of the NCCI
    Basic Manual’s policies and procedures into the contract.                    At two
    separate locations in the contract the contract states that “[t]he premium
    for   this   policy   will   be   determined    by     our   Manuals    of   Rules,
    Classifications, Rates and Rating Plans.”            The NCCI Manual contains
    specific sections with the titles “Premium Basis and Payroll Allocation,”
    “Rules,” and “Rating Definitions and Application of Premium Elements.”
    It is these Manual sections that are incorporated into Franzen’s contract,
    not the section outlining NCCI’s dispute resolution procedures. We find
    that the language of the insurance contract signed by Franzen did not
    incorporate NCCI’s dispute resolution procedures into the contract.
    Further, even if the dispute resolution section of the Manual had been
    incorporated into the contract, there is no language in that section
    making       exhaustion      of   NCCI’s   offered     administrative    procedure
    mandatory.
    Alternatively,     Travelers   argues    that     exhaustion     of   NCCI’s
    administrative remedy was required by statute and case law. Travelers
    asserts that under Iowa Code section 515A.9, use of the administrative
    procedure offered by NCCI is required. This Code section provides:
    Every rating organization and every insurer which makes its
    own rates shall provide within this state reasonable means
    whereby any person aggrieved by the application of its rating
    system may be heard, in person or by the person’s
    authorized representative, on the person’s written request to
    review the manner in which such rating system has been
    applied in connection with the insurance afforded the
    person. If the rating organization or insurer fails to grant or
    reject such request within thirty days after it is made, the
    applicant may proceed in the same manner as if the
    9
    application had been rejected. Any party affected by the
    action of such rating organization or such insurer on such
    request may, within thirty days after written notice of such
    action, appeal to the commissioner, who, after a hearing held
    upon not less than ten days’ written notice to the appellant
    and to such rating organization or insurer, may affirm or
    reverse such action.
    Iowa Code § 515A.9.
    As a threshold matter, we must determine if section 515A.9 applies
    to the dispute at issue here, premium disputes. Section 515A.9 provides
    that Travelers and NCCI have the ability to set its own rates. “Rates” and
    “rating systems” refer to overall rates applicable to classes of insurance
    based on
    past and prospective loss experience within and outside this
    state; to the conflagration and catastrophe hazards, to a
    reasonable margin for underwriting profit and contingencies,
    to dividends, savings, or unabsorbed premium deposits
    allowed or returned by insurers to their policyholders,
    members, or subscribers, to past and prospective expenses
    both countrywide and those specially applicable to this state,
    and to all other relevant factors within and outside this
    state.
    
    Id. § 515A.3(1)(b);
    see also Iowa Admin. Code r. 191—60.4.
    Pursuant to Travelers’ policy, premiums are then determined based
    on “rates, rating plans, and classifications.” Section 515A.9 authorizes
    dispute resolution procedures not only for both rates and rating systems
    but also for those “aggrieved by the application of its rating system.”
    Iowa Code § 515A.9. Since premiums are derived from rates and rating
    plans, entities paying premiums “are aggrieved by the application” of the
    rating system. Therefore, section 515A.9 provides a procedure for
    premium disputes.     Next, we turn to whether section 515A.9 requires
    administrative exhaustion.
    Administrative exhaustion is only imposed when two conditions
    are present:   (1) “an administrative remedy must exist for the claimed
    10
    wrong,” and (2) “the statutes must expressly or impliedly require that
    remedy to be exhausted before resort to the courts.” N. River Ins. Co. v.
    Iowa Div. of Ins., 
    501 N.W.2d 542
    , 545 (Iowa 1993). We address each
    requirement in turn.
    NCCI is a rating agency organization licensed to do business in the
    State of Iowa under chapter 515A. However, this Court has noted that
    “[t]he legislature has delegated to the commissioner of insurance
    authority to determine whether rates charged by companies providing
    workers’ compensation insurance are excessive.” Travelers Indem. Co. v.
    Comm’r of Ins., 
    767 N.W.2d 646
    , 650 (Iowa 2009) (citing Iowa Code
    section 515A.1 for the proposition that chapter 515A’s purpose “is to
    promote the public welfare by regulating insurance rates to the end that
    they shall not be excessive”).      The Commissioner of Insurance has
    exercised this statutory authority by delegating a portion of its charged
    task to NCCI. See Iowa Code § 515A.15B (stating Iowa’s assigned risk
    plan for workers’ compensation insurance “shall be administered by a
    rating organization licensed under this chapter”). NCCI is acting, at least
    when offering these dispute resolution procedures, as an arm of the
    Commissioner of Insurance and in an administrative manner.
    Furthermore,     the   statutory    scheme   spells   out   a   remedial
    administrative process for premium disputes. Iowa Code section 515A.9
    clearly outlines the process to be followed and allows for appeals of NCCI
    decisions to the commissioner. 
    Id. § 515A.9
    (“Any party affected by the
    action of such rating organization or such insurer on such request may,
    within thirty days after written notice of such action, appeal to the
    commissioner, who, after a hearing held upon not less than ten days’
    written notice to the appellant and to such rating organization or insurer,
    may affirm or reverse such action.”). These procedures are coupled with
    11
    Iowa Code section 515A.18, which provides that judicial review of the
    commissioner’s decisions must be done in accordance with Iowa Code
    chapter 17A. See 
    id. § 515A.18(3)
    (“Judicial review of the actions of the
    commissioner may be sought in accordance with the terms of the Iowa
    administrative procedure Act.”). Because NCCI is acting pursuant to the
    commissioner’s delegation of authority and the statutory scheme
    expresses a clear administrative remedial process an administrative
    remedy exists for the claimed wrong in this case.
    With respect to the second requirement, we must determine
    whether Iowa Code section 515A.9 expressly or implicitly requires
    administrative exhaustion.      Travelers has not provided us with any
    statutory language that expressly requires NCCI’s dispute resolution
    procedures be exhausted before the parties may resort to the courts, nor
    have we found any.
    Iowa Code section 515A.9 states that rating organizations licensed
    under chapter 515A, “shall provide . . . reasonable means whereby any
    person aggrieved by the application of its rating system may be heard.”
    The statute does not explicitly require that the aggrieved individual
    utilize those means.   There is also nothing in the administrative rules
    which requires parties to exhaust the dispute resolution procedures
    offered by NCCI before resorting to judicial review. See generally Iowa
    Admin.   Code   r.   191—60.4    (detailing   the   rate   or   manual   filing
    procedures). Finally, the language contained in NCCI’s Basic Manual is
    permissive. It states that any aggrieved party “may seek a review of the
    matter by the Plan Administrator.”       (Emphasis added.)      Since section
    515A.9 does not expressly require administrative exhaustion we consider
    whether the section’s remedial scheme impliedly requires exhaustion.
    12
    We look to the intent of the legislature in determining whether to
    imply a requirement that administrative remedies be exhausted. Keokuk
    County v. H.B., 
    593 N.W.2d 118
    , 125 (1999).
    We consider the objectives the legislature sought to
    accomplish and construe the statute to best affect legislative
    intent. Where no explicit statutory direction exists, we
    consider whether the exhaustion requirement would be
    consistent with the statutory scheme, so that any implied
    exhaustion requirement is tailored to fit the role the
    legislature assigned to the agency.
    
    Id. (citation omitted).
          We find the comprehensive nature of the statute’s remedial scheme
    implies that section 515A.9 is mandatory. The section provides detailed
    procedures as well as means for an appeal to the commissioner of NCCI’s
    determination.    Iowa Code § 515A.9.     In addition, Iowa Code section
    515A.18 specifically provides that “[j]udicial review of the actions of the
    commissioner may be sought in accordance with the terms of the Iowa
    administrative procedure Act, chapter 17A.”           The comprehensive
    statutory scheme suggests exhaustion is implied under section 515A.9.
    The purposes of the exhaustion doctrine further support a finding
    that Franzen exhaust all available administrative remedies. The doctrine
    is a highly utilitarian principle of administrative law both as
    an expression of administrative autonomy and a rule of
    sound judicial administration.         The agency has been
    legislatively created as an entity vested with its own powers
    and duties. It should be free to work out its own problems,
    and courts should not interfere with its work until the
    agency has completed its task.
    Pro Farmer Grain, Inc. v. Iowa Dep’t of Agric. & Land Stewardship, 
    427 N.W.2d 466
    , 469 (Iowa 1988). The exhaustion requirement is intended
    to honor agency expertise by mandating that most matters be handled
    within the agency. See IES Utils. Inc. v. Iowa Dep’t of Revenue & Fin., 545
    
    13 N.W.2d 536
    , 538 (Iowa 1996).     It is also intended to preserve judicial
    resources. 
    Id. The exhaustion
    rule serves a legitimate state interest
    in requiring parties to exhaust administrative remedies
    before proceeding to court, thereby preventing an
    overworked court from considering issues and remedies that
    were available through administrative channels. It also
    encourages the use of more economical and less formal
    means of resolving disputes and is credited with promoting
    accuracy, efficiency, agency autonomy, and judicial
    economy.
    2 Am. Jur. 2d Administrative Law § 474, at 402 (2004).
    Mandating that Franzen exhaust its available administrative
    remedies furthers these purposes. NCCI has expertise on how premiums
    for workers’ compensation insurance should be calculated, as well as
    how an employee’s status is determined. In addition, a determination by
    NCCI may have finally resolved this controversy—thus preserving judicial
    resources.   The clear implication of this statutory scheme is that
    individuals must exhaust the administrative remedies provided for in
    Iowa Code chapter 515A before seeking review by the courts.
    Franzen argues Travelers, as plaintiff, cannot use the exhaustion
    doctrine offensively to bar Franzen from raising a defense to Travelers’
    claim. Franzen cites attenuated authority for this position, and Travelers
    does not argue the issue. We find two Supreme Court cases arising in
    the Vietnam War and Selective Service System setting to be instructive.
    See McGee v. United States, 
    402 U.S. 479
    , 
    91 S. Ct. 1565
    , 
    29 L. Ed. 2d 47
    (1971); McKart v. United States, 
    395 U.S. 185
    , 
    89 S. Ct. 1657
    , 23 L.
    Ed. 2d 194 (1969).    In these cases the Court considered whether the
    government could offensively use the exhaustion doctrine to bar the
    defendants from raising a defense to their respective criminal charges.
    In McKart, the defendant alleged he was exempt from service as a matter
    14
    of statutory construction, and in McGee the defendant sought to raise a
    conscientious objector defense; both defendants failed to exhaust these
    defenses during the Selective Service’s administrative classification
    process. 
    McGee, 402 U.S. at 489
    , 91 S. Ct. at 
    1571, 29 L. Ed. 2d at 56
    ;
    
    McKart, 395 U.S. at 189
    –190, 
    193, 89 S. Ct. at 1660
    , 
    1662, 23 L. Ed. 2d at 201
    .
    The Court weighed the interests of the defendants against the
    government’s interests that underlie the exhaustion doctrine.     
    McGee, 402 U.S. at 484
    –86, 91 S. Ct. at 
    1569–70, 29 L. Ed. 2d at 53
    –54; 
    McKart, 395 U.S. at 198
    –99, 89 S. Ct. at 
    1665, 23 L. Ed. 2d at 205
    –06.        The
    Court conceded “the harsh impact of the doctrine when it is invoked to
    bar any judicial review” of the defendants’ claims. 
    McGee, 402 U.S. at 484
    , 91 S. Ct. at 
    1569, 29 L. Ed. 2d at 53
    . Application of the exhaustion
    doctrine to the defendants would ensure criminal convictions against the
    defendants and bar them from raising potentially viable legal defenses.
    However, the Court noted several important government interests
    support the exhaustion doctrine such as permitting the development of
    an administrative record, utilizing agency expertise, and deterring
    deliberate flouting of the administrative process. 
    Id. (citing McKart,
    395
    U.S. at 
    194–95, 89 S. Ct. at 1663
    , 23 L. Ed. 2d at 204).
    In McKart the issue was one of pure statutory interpretation and
    the court concluded the government’s interest in exhaustion did not
    outweigh the harsh burden imposed on the defendant because statutory
    interpretation does not require agency fact finding or expertise. 
    McKart, 395 U.S. at 197
    –99, 89 S. Ct. at 
    1665, 23 L. Ed. 2d at 205
    –06.         In
    McGee, however, the primary issue was whether the defendant was in
    fact a conscientious objector, an issue of fact. 
    McGee, 402 U.S. at 490
    ,
    91 S. Ct. at 
    1571–72, 29 L. Ed. 2d at 56
    .           The Court held the
    15
    government’s interest in agency fact finding, agency expertise, and
    deterrence of deliberate refusal to participate in the administrative
    process outweighed the harm to the defendant. 
    Id. at 489–91,
    91 S. Ct.
    at 
    1571–72, 29 L. Ed. 2d at 56
    –57.       The Court held the defendant in
    McGee could not argue he was a conscientious objector as a defense to
    his criminal charges. 
    Id. at 491,
    91 S. Ct. at 
    1572, 29 L. Ed. 2d at 57
    .
    Using these balancing principles as a guide, we believe on these
    facts the policies that underlie the exhaustion doctrine require us to
    permit Travelers to offensively use the exhaustion doctrine.      First, we
    believe the “harsh impact” faced by Franzen if it is barred from asserting
    its defenses is less than the impact imposed upon the defendant in
    McGee. McGee is a criminal case, whereas here only a money judgment
    is at issue. 
    Id. at 480,
    91 S. Ct. at 
    1567, 29 L. Ed. 2d at 51
    . We also
    find these facts implicate the governmental interests that support the
    exhaustion doctrine.   The Commissioner of Insurance is charged with
    setting applicable rates and the commissioner and, at times through
    delegation, NCCI have the duty to resolve premium disputes. Franzen,
    by refusing to utilize available administrative remedies, has inhibited the
    opportunity for the input of agency expertise.     Franzen also prevented
    the development of an administrative record despite Franzen’s defense
    requiring a factual analysis. Finally, Franzen made a deliberate decision
    not to exercise its administrative remedies for at least three years despite
    being notified in writing at least twice of its right to appeal to NCCI. As
    the Supreme Court stated in McGee, “it is not fanciful to think that
    ‘frequent and deliberate flouting of administrative processes’ might occur
    if [Franzen] and others similarly situated were allowed to press their
    claims in court despite . . . failure to exhaust.” 
    Id. at 491,
    91 S. Ct. at
    16
    
    1572, 29 L. Ed. 2d at 57
    (quoting 
    McKart, 395 U.S. at 195
    , 89 S. Ct. at
    
    1663, 23 L. Ed. 2d at 204
    ).
    Thus we hold that Franzen was required to exhaust the remedy in
    section 515A.9 before asserting its defense in the courts. Franzen had
    the ability to contest both the rate and the employment status of its
    drivers. Having failed to do so, Franzen may not now litigate that which
    could have been dealt with three years before this action was
    commenced.
    B. Motions for Summary Judgment.            Because we hold that
    Franzen was required to exhaust its remedy before NCCI, it may not now
    contest either Travelers’ determination that the drivers were employees or
    the premium charged. We need not address Franzen’s motion to strike
    Travelers’ motion for summary judgment for lack of timeliness.         The
    district court summarily denied Franzen’s motion.        Franzen has not
    asserted the timeliness issue on appeal. It is therefore waived. Pierce v.
    Staley, 
    587 N.W.2d 484
    , 486 (Iowa 1998) (“When a party, in an appellate
    brief, fails to state, argue, or cite authority in support of an issue, the
    issue may be deemed waived.).
    Therefore, it must be taken as undisputed that the drivers were
    employees and the appropriate premium was $550,661 which is
    computed by the amount of the adjusted premium of $552,436 less the
    $1775 previously paid. Because of this determination, the district court
    erred in granting Franzen’s motion for summary judgment.         It further
    erred in determining that the drivers were not employees.        Travelers’
    cross-motion for summary judgment should have been granted and
    judgment entered accordingly.
    IV. Disposition. We therefore vacate the decision of the court of
    appeals. We further reverse the decision of the district court granting
    17
    summary judgment to Franzen and remand with instructions to enter
    summary judgment in favor of Travelers in the amount of $550,661.
    DECISION OF COURT OF APPEALS VACATED; JUDGMENT OF
    DISTRICT    COURT    REVERSED      AND    CASE    REMANDED      WITH
    INSTRUCTIONS.