Iowa Supreme Court Attorney Disciplinary Board v. Matthew M. Boles , 808 N.W.2d 431 ( 2012 )


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  •               IN THE SUPREME COURT OF IOWA
    No. 11–0435
    Filed January 6, 2012
    IOWA SUPREME COURT ATTORNEY DISCIPLINARY BOARD,
    Appellee,
    vs.
    MATTHEW M. BOLES,
    Appellant.
    On review of the report of the Grievance Commission of the
    Supreme Court of Iowa.
    Attorney appeals from the report of the Grievance Commission of
    the Supreme Court of Iowa proceeding which recommended a sixty-day
    suspension from the practice of law. LICENSE SUSPENDED.
    Alfredo G. Parrish of Parrish Kruidenier Dunn Boles Gribble
    Parrish Gentry & Fisher, L.L.P., Des Moines, for appellant.
    Charles L. Harrington and Wendell J. Harms, Des Moines, for
    appellee.
    2
    WATERMAN, Justice.
    The Iowa Supreme Court Attorney Disciplinary Board brought a
    complaint against Matthew M. Boles alleging he violated the Iowa Rules
    of Professional Conduct and the Iowa Code of Professional Responsibility
    for Lawyers while working on five criminal felony defense matters.               A
    division of the Grievance Commission of the Supreme Court of Iowa
    determined Boles violated certain rules, primarily related to fee charges,
    trust fund withdrawals, and client refunds. Boles stipulates to violating
    rules governing fee withdrawals and accounting procedures, but appeals
    the commission’s determination he neglected an incarcerated client’s
    postconviction relief case, charged several other clients unreasonable
    fees, failed to promptly return unearned fees, and failed to separate
    disputed client property.        The commission recommended we suspend
    Boles’ license for sixty days.       On our de novo review, we find Boles
    violated seven rules and suspend him from the practice of law for thirty
    days.
    I. Scope of Review.
    “We review attorney disciplinary proceedings de novo.”                Iowa
    Supreme Ct. Att’y Disciplinary Bd. v. Dunahoo, 
    799 N.W.2d 524
    , 528
    (Iowa 2011) (citation and internal quotation marks omitted). We give the
    commission’s findings respectful consideration, but we are not bound by
    them. Iowa Supreme Ct. Att’y Disciplinary Bd. v. Schmidt, 
    796 N.W.2d 33
    , 36 (Iowa 2011). “The board must establish attorney misconduct by a
    convincing preponderance of the evidence.”                Dunahoo, 799 N.W.2d at
    528.    If we find the Board established attorney misconduct, we can
    impose    a   more   or   less    severe       sanction   than   the   commission’s
    recommended sanction.            Iowa Supreme Ct. Att’y Disciplinary Bd. v.
    Wagner, 
    768 N.W.2d 279
    , 282 (Iowa 2009).
    3
    II. Findings of Fact.
    The commission conducted an evidentiary hearing on January 10,
    2011.    Each party admitted exhibits without objection.    Boles and his
    wife testified. The parties stipulated to the facts for each of the Board’s
    five counts.    A stipulation of facts is binding on the parties.     Iowa
    Supreme Ct. Att’y Disciplinary Bd. v. Gailey, 
    790 N.W.2d 801
    , 803 (Iowa
    2010).    Based upon our de novo review of this record, we find the
    following facts.
    Boles has been a licensed attorney in Iowa since 1993.         His
    practice consists of criminal defense, personal injury, and family law.
    From 2001 to 2008, the period relevant to this matter, Boles had an
    extensive, statewide criminal defense practice and regularly handled
    major felony cases. He drove over 120,000 miles throughout the state
    while pursuing a challenging and complex trial practice. In the last ten
    years alone, Boles represented 1105 clients of whom 225 were indigent.
    Boles has performed extensive court-appointed and pro bono work. He
    also has compiled an admirable record of public service volunteering to
    coach more than twenty youth sports teams while serving on nonprofit
    community boards, mentoring underprivileged children with Waukee
    schools, and raising his own family. With that background in mind, we
    will review the facts for each count in turn.
    A. Thomas Smith (Count I).       On February 1, 2001, Boles was
    appointed to represent Thomas Smith in his postconviction relief action
    after Smith’s previous attorney withdrew from the case because he
    believed it lacked merit. Smith was serving a twenty-five-year sentence
    for attempted murder after shooting at a police officer.      The district
    court’s appointment order directed Boles to “undertake a review of this
    file to determine whether or not a postconviction relief action is viable,”
    4
    consult with Smith’s former attorney and obtain relevant files, and “on at
    least one occasion have a personal consultation with Mr. Smith.”
    Shortly after accepting the appointment, Boles contacted the prior
    attorney for information and documentation. On March 6, Boles wrote
    Smith about the case. In the letter, Boles said he would “be reviewing
    [Smith’s] file,” trying “to set up a phone conference in the very near
    future” and asked Smith to write him “a letter with [his] thoughts” about
    the case. Several days later, Boles received a letter stating that Smith is
    illiterate, that others have to read and write his letters, that Smith would
    “really like to see [Boles] if [he could],” and that Smith looked forward to
    hearing from Boles. Boles responded in an April 19 letter, again asking
    Smith to write his thoughts on the case, and telling Smith, “I would like
    to come meet with you in the last week of April.” Boles, however, did not
    meet with Smith that spring.      In a July 10 letter, Boles again wrote
    Smith to inform him someone from his office would be meeting with him
    in the next ten days.      That did not happen.         Frustrated, Smith sent
    another letter to Boles on September 15 stating, “I have waited patiently,
    but no one has come.” Several days later, Boles assured Smith by letter
    he was trying to arrange a phone conference and a visit. On November 6,
    Boles sent Smith a letter asking him to call his office collect. Smith sent
    a letter back stating prison rules did not permit him to make collect
    phone calls.
    On January 2, 2002, approximately eleven months after Boles was
    appointed to the case, Boles and the county attorney agreed to dismiss
    Smith’s   case   without    prejudice       to   consolidate   Smith’s   multiple
    postconviction relief actions.   On May 7, Boles again wrote Smith to
    inform him he was trying to schedule a prison visit in the next week. No
    such meeting occurred.        Smith wrote more letters to Boles.              On
    5
    January 15, 2003, the district court ordered Boles and the prosecutor to
    meet to discuss the status of Smith’s case.        Smith wrote Boles on
    February 8 to inquire about his case, to inform Boles he is Caucasian,
    not   African-American    as   the   previous   attorney’s   postconviction
    application stated, and to request a visit.
    On March 12, Boles filed an application for postconviction relief,
    verified by Smith. Boles filed this application twenty-five months after
    being appointed and fourteen months after agreeing to dismiss Smith’s
    prior application.   The application contended Smith’s conviction and
    sentence violated constitutional provisions.     He first contended that
    Smith, as an African-American, was denied due process because his jury
    venire did not contain sufficient African-Americans.           Boles also
    contended Smith’s trial counsel erred in failing to have jury selection
    reported. Smith later testified his illiteracy prevented him from catching
    the application’s erroneous identification that he is African-American.
    Smith wrote Boles three times in the spring of 2003 asking Boles
    to update him on the status of his case; Smith also expressed a desire to
    give input on the case.     Smith’s postconviction case did not require
    expert testimony, nor did Boles believe he needed evidence showing
    prosecuting attorneys excluded African-Americans from the jury venire.
    The trial was set for November 25. In October 2003, Boles visited
    Smith and discussed the case.            Boles requested and received a
    continuance for the trial on November 21. In 2004, Boles requested and
    received two more continuances with the consent of the State. The trial
    date was set for November 23, 2004, nearly forty-six months after Boles
    was appointed to the case. On the day of trial, Boles again asked for a
    continuance, but then agreed with the district court the case presented
    “no factual or evidentiary issues” and decided to submit the case on a
    6
    stipulated record consisting of a transcript of Smith’s underlying criminal
    trial and briefs. Boles submitted his trial brief on December 20, 2004.
    The brief’s argument section correctly noted Smith was Caucasian and
    argued the law accordingly.    Boles’ efforts were unsuccessful, but the
    delays caused no harm to Smith who continued serving his sentence.
    Boles handled the case pro bono.
    B. Robert and Joanne Eide (Count II). Robert and Joanne Eide
    are husband and wife. Boles represented Robert in three different legal
    matters.     On September 30, 2003, Robert was charged with second-
    degree sexual abuse for sexually abusing his granddaughter. In 2004,
    Boles agreed to represent Robert in the case. Boles received $7750 in
    advance fee payments.      Robert pleaded guilty to third-degree sexual
    abuse and was sentenced to prison for ten years.        While Robert was
    incarcerated awaiting trial, an inmate assaulted him. Robert discussed
    with Boles whether to file a civil lawsuit against the State for damages.
    He also asked Boles to ensure prosecuting authorities brought charges
    against the assailant.    Joanne paid Boles a $5000 retainer for this
    matter. After an investigation, Boles concluded Robert’s prison assault
    did not create a viable tort claim against the State, and he provided
    Robert with instructions and paperwork to file a pro se administrative
    claim.    Robert filed his claim pro se, which was ultimately denied in
    October 2006.     In October 2005, relatives filed a civil action against
    Robert based upon his sexual abuse of his granddaughter. Joanne paid
    Boles an $18,000 retainer to defend the civil suit.         Boles filed a
    preanswer motion to change venue, which went to a hearing. He also
    filed an answer and raised affirmative defenses.    The case was set for
    trial, but plaintiffs voluntarily dismissed the case without prejudice in
    July 2006. Boles did not communicate the results of the civil claim to
    7
    Joanne and Robert until October, 4, 2007—a full year after those matters
    had been resolved.
    Boles’ trust fund withdrawal and billing records were incomplete in
    each matter. Over the course of the representation, Boles withdrew all
    funds paid to him.      He did not provide contemporaneous notice,
    accounting, or billing to the Eides. He withdrew fees before his billing
    statement indicated the fees were earned. By July 20, 2006, according
    to his records, he had withdrawn $13,268.60 more than he had earned.
    On October 4, 2007, Joanne, who had been left in the dark on the status
    of the cases, contacted Boles’ associate to ask about the retainer fees.
    She learned for the first time the lawsuit had been dismissed. She asked
    for an itemization of the services and a refund of the remaining balance
    at that time. Joanne followed up with e-mails and phone calls in late
    2007 before Boles wrote her stating he “should have a formal response to
    [her inquiry] by January 4, 2008.”      On March 11, 2008, after these
    proceedings were filed, Boles met with Joanne to discuss the retainer
    refund.   She received a copy of the billings for the first time at this
    meeting. The bills showed a $445.56 balance for the criminal defense
    matter, a $12,141.71 credit for the sexual abuse civil matter, and
    $1590.45 credit for the civil tort suit matter. Boles issued a refund for
    $13,286.60—seventeen months after the matters were fully concluded
    and over five months after Joanne had requested a refund and
    itemization.
    After the Board inquiry, Boles and his wife took extensive effort to
    recreate the billings for these matters. He maintains the Eides in fact
    were only entitled to a $3602.50 refund.
    C. Joseph Long (Count III).          In 2006, Boles defended Long
    against charges of eluding while operating intoxicated, vehicular
    8
    homicide by operating while intoxicated, leaving the scene of a fatal
    accident, and third-degree burglary. Boles and Long agreed to a $20,000
    flat fee, and Boles received $20,000 paid in advance. According to Boles,
    his total billings in the case were $27,222.64. Boles asked for, but never
    received additional payments. In early 2007, Long pled guilty to a series
    of charges, and the district court sentenced him to a thirty-five-year term
    of incarceration with no mandatory minimum.
    Boles withdrew $20,000 from his trust account over the course of
    four months.    He did not provide Long contemporaneous notice of the
    withdrawals, billing, or accounting, nor did he provide Long a bill. Boles
    provided the Board with a bill dated February 2009. According to that
    bill, Boles withdrew fees from his trust account before they were earned.
    Boles’ recalculated billing still shows he withdrew fees before he earned
    them.
    D. Donald Bruce Allen (Count IV).        Allen was arrested and
    charged with first-degree kidnapping, third-degree kidnapping, neglect or
    abandonment, stalking, and child endangerment on June 21, 2007.
    Boles began representing him in early July. Allen and his mother paid
    Boles a $10,000 advance fee on July 10. Boles withdrew the entire fee
    from the trust account between July 10 and September 21. He did not
    provide notice, billing, or accounting to Allen for any of the withdrawals.
    In October 2007, Allen hired a new attorney after rejecting the plea deal
    Boles presented him. Allen ultimately accepted a nearly identical plea
    with new counsel.
    In late 2007 and early 2008, Allen’s mother made three requests
    for an itemized bill and refund.          Boles refunded $1955.14 on
    February 18, 2008, but never provided the Allens an itemized bill. After
    9
    recalculating his bill for this matter, Boles believes he refunded Allen
    $1677.25 more than Allen was owed.
    E. Manfred Little (Count V).      From August 2006 to January
    2008, Boles defended Little against first-degree kidnapping and willful
    injury assault charges.   On August 16, 2006, Little’s wife, Jane, the
    alleged kidnapping victim, filed for dissolution of marriage, and the
    district court issued an order requiring Little to preserve his marital
    assets.   On August 25, Little paid Boles a $10,000 advance fee, and
    Boles withdrew $2500 from his trust account on the same day.        Tom
    Schlapkohl, Jane’s divorce attorney, contacted Boles to advise him of the
    order to preserve assets.    Accordingly, Boles knew Jane claimed an
    interest in the $10,000 advance fee. Days later, Boles withdrew $204.42
    from his trust account. Schlapkohl sought to hold Little in contempt for
    paying Boles with marital assets.   The district court set a hearing for
    October 19. Six days before the hearing, Boles withdrew $3000 from the
    trust account.   At the hearing, the district court ordered “any monies
    paid and not yet expended as of October 19, 2009 . . . to Matthew Boles
    . . . by Mr. Little are to be held in the trust account of [his law firm]
    pending further notice of the Court.”     The trust account contained
    $4295.58.
    Boles withdrew from the case on January 16, 2008. Schlapkohl
    wrote Boles in April and September about the fee payment. Boles did not
    respond in writing.    On September 19, Boles was subpoenaed for a
    deposition.   Boles did not attend the deposition and, instead, sent his
    associate. The district court ordered Boles to pay the money in his trust
    account to Schlapkohl on November 4, 2008. Boles issued a check from
    his trust account the following day for $4295.58.    Boles’ recalculated
    billing shows he was entitled to an additional $3369.10. Boles failed to
    10
    provide Little contemporaneous notice, billing, and accounting for the
    three trust account withdrawals.
    III. Ethical Violations.
    A. Stipulated Violations.         Boles stipulates to violating several
    ethical rules. When an attorney stipulates to legal violations, we enforce
    the stipulation if it is supported by sufficient legal consideration and is
    not unreasonable, against good morals, or contrary to sound public
    policy.   Gailey, 790 N.W.2d at 804; see also Iowa Supreme Ct. Att’y
    Disciplinary Bd. v. Knopf, 
    793 N.W.2d 525
    , 528 (Iowa 2011).                    The
    commission found sufficient legal consideration to establish Boles’
    stipulated violations. We agree.
    Boles stipulates to violating rules 32:1.15(c) (“fees and expenses
    . . . to be withdrawn by the lawyer only as fees are earned or expenses
    incurred”) and 45.7(4) (requiring lawyer to notify client of withdrawal and
    provide complete accounting when removing advance fee from trust
    account) while representing the Eides, Long, and Allen. Boles concedes
    he violated rule 45.7(4) while representing Little. He also stipulates to
    violating rules 32:1.4(a)(3) (“A lawyer shall . . . keep the client reasonably
    informed about the status of the matter”) and 32:1.4(a)(4) (“A lawyer shall
    . . . promptly comply with reasonable requests for information”) in
    representing the Eides. On our de novo review, we find the stipulated
    factual concessions and exhibits provide sufficient legal consideration to
    support these ethical violations.
    B. Contested Commission Legal Conclusions.                  Boles appeals
    several of the commission’s determinations.             The commission found
    Boles violated DR 6–101(A)(3) 1 by neglecting Smith’s postconviction relief
    1The Iowa Rules of Professional Conduct became effective July 1, 2005,
    replacing the Iowa Code of Professional Responsibility for Lawyers. The Iowa Code of
    11
    application.     In representing the Eides and Allen, the commission
    concluded Boles violated rules 32:1.5(a) (“A lawyer shall not make an
    agreement for, charge, or collect an unreasonable fee”) and 32:1.15(d)
    (“[A] lawyer shall promptly deliver to the client . . . any funds or other
    property that the client is entitled to receive”). In representing Little, the
    commission concluded Boles violated rules 32:1.5(a) (unreasonable fee),
    32:1.15(c) (withdraw fees “only as fees are earned”), and 32:1.15(e)
    (“When . . . a lawyer is in possession of property in which two or more
    persons . . . claim interest[], the property shall be kept separate”). Boles
    appeals these determinations.
    1. Neglect. DR 6–101(A)(3) states a “lawyer shall not . . . [n]eglect
    a client’s legal matter.” This rule is construed similarly to Iowa Rule of
    Professional Conduct 32:1.3 (diligence).               Iowa Supreme Ct. Att’y
    Disciplinary Bd. v. Dolezal, 
    796 N.W.2d 910
    , 915 (Iowa 2011).
    “[P]rofessional neglect involves ‘indifference and a consistent failure to
    perform those obligations that a lawyer has assumed, or a conscious
    disregard for the responsibilities a lawyer owes to a client.’ ”                 Iowa
    Supreme Ct. Att’y Disciplinary Bd. v. Gottschalk, 
    729 N.W.2d 812
    , 817
    (Iowa 2007) (quoting Iowa Supreme Ct. Bd. of Prof’l Ethics & Conduct v.
    Moorman, 
    683 N.W.2d 549
    , 551 (Iowa 2004)). Neglect often arises from
    procrastination. Id.
    The commission observed, “Boles made an error of judgment in
    pursuing this post conviction as it appeared to have little chance of
    success.    However, once Boles chose to undertake this matter he was
    required to do so diligently.” We agree. Smith’s postconviction hearing
    took place almost forty-six months after Boles was appointed to the
    ________________________
    Professional Responsibility for Lawyers applies to allegations occurring when it was in
    effect.
    12
    matter.     During that time, Boles agreed to dismiss the case without
    prejudice for administrative reasons, waited fourteen months to refile the
    application, elected not to meet with Smith before refiling the application,
    incorrectly asserted Smith was an African-American while arguing the
    jury venire’s racial demographics deprived Smith due process, failed to
    promptly respond to numerous client inquiries, and sought three
    continuances of the trial date. Smith’s application contained purely legal
    issues, avoiding any need to delay the proceedings for evidentiary
    investigation.   Boles, in fact, agreed to submit Smith’s case without
    evidence.    We found an attorney neglected her client’s postconviction
    relief matter by failing “to recast the petition,” by failing to “respond to
    numerous [client] letters,” and by submitting the case without evidence
    after obtaining several continuances.     Iowa Supreme Ct. Bd. of Prof’l
    Ethics & Conduct v. Kennedy, 
    684 N.W.2d 256
    , 258, 260 (Iowa 2004).
    We agree with the commission’s determination that Boles neglected
    Smith’s postconviction relief matter.
    2. Unreasonable fee.      Rule 32:1.5(a) prohibits attorneys from
    collecting an unreasonable fee and lists eight factors to determine
    “reasonableness.”     The record contains insufficient evidence Boles
    charged or collected objectively unreasonable fees for the services he
    agreed to render.     The Board presented no expert testimony showing
    Boles’ fees were excessive or unreasonable.      Boles represented clients
    charged with serious felonies seeking an attorney with suitable expertise.
    From all accounts, Boles is experienced and skilled in defending major
    felony cases.       The Board has not established by a convincing
    preponderance of evidence that Boles charged the Eides, Allen, or Little
    unreasonable fees. See Dunahoo, 799 N.W.2d at 532–33 (finding trust
    account violations alone did not provide sufficient evidence attorney
    13
    charged objectively unreasonable fee). For the same reasons, we agree
    with the commission’s determination Boles did not violate rule 32:1.5(a)
    in representing Long.
    3. Failure to promptly refund unearned fees.            Rule 32:1.15(d)
    requires “a lawyer [to] promptly deliver to the client . . . any funds . . . the
    client . . . is entitled to receive.”    At issue is whether Boles promptly
    refunded unearned advanced fees to his clients.           A delay of “several
    months” violates this rule.     Iowa Supreme Ct. Att’y Disciplinary Bd. v.
    Plumb, 
    766 N.W.2d 626
    , 632 (Iowa 2009) (construing former rule DR 9–
    102(B)(4)). Boles took seventeen months and ignored numerous refund
    requests before refunding $13,268.60 to the Eides. Boles refunded Allen
    his unearned fees four months after ceasing representation and after
    Allen’s mother made three written refund requests. Boles’ recalculated
    billing concedes he owed refunds to the Eides and Allen. We agree with
    the commission that Boles failed to promptly return fees to the Eides and
    Allen in violation of rule 32:1.15(d).
    4. Withdrawal of unearned fees. Boles contests that he withdrew
    unearned fees in violation of rule 32:1.15(c) while representing Little.
    Boles stipulates to withdrawing fees before earned based upon his May
    2008 billing records. Even Boles’ recalculated billing shows he withdrew
    $526.50 in unearned fees on August 25, 2006.           Accordingly, we agree
    with the commission’s finding that Boles withdrew unearned fees from
    his client trust account while representing Little in violation of rule
    32:1.15(c).
    5. Disputed property.     Rule 32:1.15(e) requires a lawyer to keep
    disputed property separate until the dispute is resolved. This rule
    is perhaps even more critical . . . when the dispute . . . is
    between the lawyer and either a client or a third party . . . .
    In these situations, the lawyer must not take advantage of
    14
    physical control of the funds, but must scrupulously abide
    by . . . protocol.
    2 Geoffrey C. Hazard, Jr., et al., The Law of Lawyering § 19.7, at 19–14
    (3d ed. 2005 Supp.).        The Board contends Boles violated the rule by
    withdrawing fees from his trust account despite knowing Little’s wife
    claimed an interest in the retainer fee through the couple’s divorce
    proceeding. Boles withdrew $204.42 on August 28, 2006—days before
    he filed an application to release funds in the Littles’ marriage
    dissolution case. Boles then withdrew $3000 on October 13, 2006—six
    days before a hearing on this dispute. Boles was aware of her competing
    claim on the funds. Rule 32:1.15(e) expressly commands the lawyer to
    keep the property separate “until the dispute is resolved.”                     Boles
    withdrew fees and expenses twice, however, while the dispute was
    pending. We agree with the commission’s finding that Boles violated rule
    32:1.15(e).
    C. The Board Failed to Establish Misconduct Violating Other
    Rules. The Board alleged Boles’ conduct violated rule 32:8.4(c) and (d). 2
    The commission found Boles did not violate these rules. Rule 32:8.4(c)
    states it is professional misconduct to “engage in conduct involving
    dishonesty, fraud, deceit, or misrepresentation.”             The Board contends
    Boles violated this rule by withdrawing fees before earned and failing to
    provide clients contemporaneous notice of fee withdrawals.                 “When an
    attorney’s conduct violates a specific rule involving dishonesty, fraud,
    deceit, or misrepresentation, we will not find the same conduct to also
    violate a general rule prohibiting that conduct, such as rule 32:8.4(c).”
    2The Board alleged Boles violated rules DR 1–102(A)(4) and (5) in the Smith
    matter. We will construe these code of professional responsibility for lawyers rules in
    the same fashion as the professional conduct rules alleged by the Board. See Dolezal,
    796 N.W.2d at 915.
    15
    Iowa Supreme Ct. Att’y Disciplinary Bd. v. Parrish, 
    801 N.W.2d 580
    , 587
    (Iowa 2011); see also Iowa Supreme Ct. Att’y Disciplinary Bd. v. Netti, 
    797 N.W.2d 591
    , 605 (Iowa 2011). We have already found Boles’ accounting
    and refund missteps violated rules 32:1.15(c) and 45.7(4). Further, rule
    32:8.4(c)   requires   a   finding   of   dishonesty,   fraud,   deceit,   or
    misrepresentation. We have held an attorney only violates this rule if he
    has “some level of scienter . . . greater than negligence.”       Netti, 797
    N.W.2d at 605. From the record presented, we cannot conclude Boles
    possessed the requisite scienter.     Accordingly, we find the Board has
    failed to prove Boles violated rule 32:8.4(c).
    Rule 32:8.4(d) states it is professional misconduct to “engage in
    conduct that is prejudicial to the administration of justice.” Conduct is
    prejudicial to the administration of justice when it impedes “ ‘the efficient
    and proper operation of the courts or of ancillary systems upon which
    the courts rely.’ ” Iowa Supreme Ct. Att’y Disciplinary Bd. v. Templeton,
    
    784 N.W.2d 761
    , 768 (Iowa 2010) (quoting Iowa Supreme Ct. Att’y
    Disciplinary Bd. v. Howe, 
    706 N.W.2d 360
    , 373 (Iowa 2005)). While Boles
    took nearly four years to bring Smith’s postconviction relief action to
    trial, the delays were obtained through court-approved continuances that
    did not impede the proper operation of the court. Boles’ failure to attend
    a September 19, 2008 deposition about his retainer fee in the Little
    matter also did not impede the administration of justice. Boles sent his
    associate who was knowledgeable in the matter.           The district court
    resolved the issue by ordering Boles to pay the remaining retainer to
    Schlapkohl, which Boles did within a day of the order.              We find
    insufficient evidence that Boles’ nonattendance at the deposition violated
    rule 32:8.4(d).
    16
    Finally, the Board alleged Boles, in representing Smith, violated
    numerous additional provisions of the Iowa Code of Professional
    Responsibility for Lawyers, including:     DR 1–102(A)(1) (conduct that
    violates a disciplinary rule); DR 1–102(A)(6) (conduct that adversely
    reflects on the fitness to practice law); DR 6–101(A)(2) (handling a legal
    matter without adequate preparation); DR 7–101(A)(3) (intentionally
    prejudicing or damaging a client); DR 7–102(A)(5) (knowingly making a
    false statement of fact in representing a client); DR 7–102(A)(8)
    (knowingly engaging in other conduct contrary to a disciplinary rule);
    and DR 7–106(A) (disregarding or advising a client to disregard a
    standing rule or ruling of a tribunal). The commission concluded Boles
    did not violate these rules. We agree. The Board has failed to prove by a
    convincing preponderance of evidence the scienter required to violate
    these rules.
    IV. Sanction.
    There is no standard sanction for particular types of misconduct.
    Dunahoo, 799 N.W.2d at 534. While prior cases are instructive, we craft
    an appropriate sanction in light of each case’s unique circumstances. Id.
    In fashioning a sanction
    “we consider the nature of the violations, the attorney’s
    fitness to continue in the practice of law, the protection of
    society from those unfit to practice law, the need to uphold
    public confidence in the justice system, deterrence,
    maintenance of the reputation of the bar as a whole, and any
    aggravating or mitigating circumstances.”
    Iowa Supreme Ct. Att’y Disciplinary Bd. v. Casey, 
    761 N.W.2d 53
    , 61
    (Iowa 2009) (quoting Iowa Supreme Ct. Att’y Disciplinary Bd. v. Ireland,
    
    748 N.W.2d 498
    , 502 (Iowa 2008)).
    Boles’ violations primarily result from his flagrant, multiyear
    disregard for the billing and accounting requirements of our profession.
    17
    He withdrew unearned fees, delayed responding to client requests for
    accurate   billings, and    failed   to   promptly   refund   unearned   fees.
    Contemporaneous billing requirements provide transparency to help
    ensure lawyers treat clients honestly and deal fairly with clients
    purchasing legal services.    These record-keeping rules are essential to
    upholding public confidence in the justice system. See Iowa Supreme Ct.
    Bd. of Prof’l Ethics & Conduct v. Apland, 
    577 N.W.2d 50
    , 59 (Iowa 1998)
    (noting these rules safeguard lawyers from acting unethically and protect
    the client’s interest). Boles’ neglect of Smith’s postconviction relief action
    is noted, as is his private admonishment in 2000 for neglecting a
    postconviction relief case.    The focus of our concern is Boles’ trust
    account violations and failure to promptly refund unearned fees. Sloppy
    billing practices and a stressful trial and travel schedule might explain
    delays in preparing and sending clients accurate billing statements, but
    do not justify a lawyer paying himself fees before earning them or failing
    to properly bill for them. The most egregious example is Boles’ handling
    of the Eides matters.    He paid himself $13,260.68 more than he had
    earned by July 20, 2006, according to his own records at that time,
    without providing any contemporaneous notice or billing.         He failed to
    issue the refund in that amount until March of 2008, seventeen months
    after the matters were fully concluded and over five months after the
    client requested a refund and itemization. Even his subsequent revised
    accounting showed he had owed the Eides $3602.50.
    Sanctions for trust account and accounting violations span from
    suspensions of several months where the violations were compounded by
    severe neglect, misrepresentation, or failure to cooperate, see, e.g., Iowa
    Supreme Ct. Att’y Disciplinary Bd. v. Earley, 
    729 N.W.2d 437
    , 443–44
    (Iowa 2007) (four-month suspension for neglect resulting in harm to
    18
    clients, failure to return client’s property, trust account violations, and
    prior reprimand); Iowa Supreme Ct. Bd. of Prof’l Ethics & Conduct v.
    Frerichs, 
    671 N.W.2d 470
    , 478 (Iowa 2003) (four-month suspension for
    neglect, an illegal fee accompanied by a trust account violation, failure to
    provide an accounting, and failure to cooperate); Iowa Supreme Ct. Bd. of
    Prof’l Ethics & Conduct v. Adams, 
    623 N.W.2d 815
    , 818–19 (Iowa 2001)
    (three-month suspension for neglect, failure to deposit a fee into a trust
    account, failure to account for client property, and misrepresentation to
    the client in an effort to cover up the neglect), to a public reprimand
    when the attorney, in an isolated instance, failed to deposit funds into
    his trust account because he believed the fees to be earned, see Iowa
    Supreme Ct. Att’y Disciplinary Bd. v. Piazza, 
    756 N.W.2d 690
    , 697, 700
    (Iowa 2008).
    Recently, we suspended an attorney’s license for sixty days for
    trust account violations.    Parrish, 801 N.W.2d at 590.        There, the
    attorney repeatedly withdrew unearned fees without contemporaneous
    notice, maintained poor billing records, and failed to refund the
    unearned retainer until after his case was submitted to our court. Id. at
    586–87. We found the attorney disregarded his billing and accounting
    responsibilities, justifying a two-month suspension.       Id. at 590.   In
    Kennedy, we suspended the attorney sixty days for comparable conduct.
    684 N.W.2d at 260. There, the attorney failed to prepare for and advance
    the interest of her client’s postconviction relief action and committed
    several trust account violations. Id. at 260–61. Unlike Boles, she also
    ignored the Board’s investigation. Id. at 261.
    Boles’ trust account problems were not isolated. The Board has
    shown extensive problems with four clients in this matter. A pattern of
    misconduct is an aggravating factor. Parrish, 801 N.W.2d at 589; Howe,
    19
    706 N.W.2d at 381. Boles admits his billing and accounting practices in
    these matters were unsatisfactory.       Importantly, however, Boles has
    corrected his practices to avoid reoccurrence. He has invested in new
    technologies, employed additional administrative help, and exercised
    more self-discipline in routinely recording his time. The record contains
    no evidence Boles has had any trust account problems since 2008.
    These corrective measures do not absolve his past problems, but are a
    mitigating factor.   See Parrish, 801 N.W.2d at 589; Iowa Supreme Ct.
    Att’y Disciplinary Bd. v. Lickiss, 
    786 N.W.2d 860
    , 871 (Iowa 2010).
    Importantly also, Boles has cooperated with the Board throughout this
    process.   “We have repeatedly emphasized how important it is for an
    attorney to cooperate with disciplinary authorities when a complaint has
    been filed against the attorney.” Kennedy, 684 N.W.2d at 260. Another
    significant mitigating factor in this case is Boles’ admirable record of
    volunteer community service to local youth programs and his extensive
    pro bono practice.       Boles’ fitness to practice law at this time is
    unquestioned.    We also consider the lack of harm to his clients apart
    from the delayed refunds. See Casey, 761 N.W.2d at 61 (lack of harm is
    a significant mitigating factor).
    After careful consideration of the record, precedent, mitigating
    factors, and the need to motivate attorneys to maintain proper trust
    account and billing practices, we conclude a thirty-day suspension is
    appropriate.
    V. Conclusion.
    We suspend Boles’ license to practice law in this state with no
    possibility of reinstatement for thirty days. The suspension applies to all
    facets of the practice of law, as provided in Iowa Court Rule 35.12(3), and
    requires notification to clients, as provided by Iowa Court Rule 35.22.
    20
    The costs of this proceeding are assessed against Boles pursuant to rule
    35.26(1).   Absent an objection by the Board, Boles shall be reinstated
    after the thirty-day suspension period under the condition that all costs
    have been paid. Iowa Ct. R. 35.12(2).
    LICENSE SUSPENDED.
    All justices concur except Wiggins, J., who takes no part.