In the Interest of A.H., E.S., D.A., B.A., and M.A., Minor Children ( 2020 )


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  •                     IN THE COURT OF APPEALS OF IOWA
    No. 20-0654
    Filed July 22, 2020
    IN THE INTEREST OF A.H., E.S., D.A., B.A., and M.A.,
    Minor Children,
    A.A., Father of D.A., B.A., and M.A.,
    Appellant,
    H.A., Mother of A.H., E.S., B.A., and M.A.,
    Appellant.
    ________________________________________________________________
    Appeal from the Iowa District Court for Winnebago County, Karen Kaufman
    Salic, District Associate Judge.
    A father appeals the termination of his parental rights to three children, and
    a mother separately appeals the termination of her parental rights to four children,
    all of the same sibling group. AFFIRMED ON BOTH APPEALS.
    Philip Leo Garland, Garner, for appellant father.
    Theodore J. Hovda, Garner, for appellant mother.
    Thomas J. Miller, Attorney General, and Ellen Ramsey-Kacena, Assistant
    Attorney General, for appellee State.
    Jane M. Wright, Forest City, attorney and guardian ad litem for minor
    children.
    Considered by Vaitheswaran, P.J., Greer, J., and Blane, S.J.*
    *Senior judge assigned by order pursuant to Iowa Code section 602.9206
    (2020).
    2
    BLANE, Senior Judge.
    There are five children in the sibling group in this appeal.1 H.A. (mother)
    and A.A. (father) together are the parents of B.A. and M.A. H.A. is also the mother
    of A.H. and E.S.2 And A.A. is also the father of D.A.3 After two child-in-need-of-
    assistance (CINA) proceedings spanning six years, the juvenile court terminated
    the parents’ rights, pursuant to Iowa Code section 232.116(1)(f) and (l) (2020), for
    all five children. The parents appeal separately.
    I. FACTS AND BACKGROUND PROCEEDINGS
    The Iowa Department of Human Services (DHS) originally became involved
    with this family in 2014, when it removed the children from the parents’ home due
    to the parents’ substance abuse, relationship and mental-health issues, and the
    unsafe condition of their house. That case was resolved and closed in 2016.
    Then, in December 2018, police executed a search warrant on the family
    home and discovered methamphetamine and marijuana. They also found the
    house in an unsanitary condition again. DHS initiated a second round of CINA
    cases. The children were found to be in need of assistance in January 2019.
    Although the children were not immediately removed, issues soon arose—DHS
    found out the parents were frequently leaving the children with relatives for
    extended periods of time, and the children were missing too many days of school.
    The juvenile court ordered the parents to begin substance-abuse and mental-
    1 The family consists of the parents, A.H. (fourteen), E.S. (twelve), D.A. (twelve),
    B.A. (nine), and M.A. (seven). The mother also has an adult daughter from another
    relationship.
    2 Their father is not a party in this appeal.
    3 His mother is not a party in this appeal.
    3
    health services, but they made little progress toward the case goals during this
    time.
    Then, in February 2019, the court removed the children for the final time
    when the parents left them with relatives and disappeared for a week. In DHS
    custody, the children moved between three different relative and foster home
    placements. In spring 2019, three of the children were placed with one set of foster
    parents; the two other children were placed with a different foster family. The
    children remained in those placements through the rest of the CINA and
    termination-of-parental-rights (TPR) proceedings.
    In the year following the children’s removal, the parents made little progress
    in the case goals, continuing long-standing problems with substance abuse,
    housing instability, and unemployment.
    As a starting point, the parents have never completed substance-abuse
    treatment; they have each participated in multiple evaluations but have not
    followed through with treatment recommendations. The father had evaluations in
    February and June 2019 and again in January 2020. After the June evaluation,
    he started treatment services but was discharged within thirty days for
    nonattendance. He tested positive for methamphetamine in February 2020, after
    the State filed TPR petitions.
    Similarly, the mother discharged unsuccessfully from two different
    treatment programs due to nonattendance. She took twenty drug tests over the
    year of the CINA case—half were positive for illegal substances. Most recently,
    she tested positive for methamphetamine in January and February 2020. At the
    termination hearing, the mother testified that she had been sober since December
    4
    2019. When confronted with the results of the February test, she stated, “I never
    got those results,” and “I have not used, I have not been around anybody that’s
    using, and so I don’t have an explanation.”
    Notably, the parents began addressing their substance-abuse issues with
    more urgency at the beginning of 2020, when they both began participating in
    treatment services with the same counselor. But they attended group sessions
    only sporadically. At the termination hearing, they complained they were unable
    to follow through with treatment because their counselor went on medical leave
    and because of closures caused by the novel coronavirus or COVID-19 pandemic
    response.
    But the juvenile court did not accept their explanation; it reasoned they could
    have identified another counselor at the same facility and services were being
    provided in other ways during the COVID-19 pandemic, which the parents chose
    not to pursue. The mother did testify she was able to have a telephone therapy
    session with a different counselor on the day before the termination hearing.
    Inadequate housing has also been a significant factor in the family’s life.
    When the children were removed in February 2019, the family home was in a state
    of extreme disrepair. The house had no utilities and was running on only well water
    and a generator. The parents stayed in that home until February 2020, when they
    moved into a house vacated by the mother’s parents. The grandparents moved
    into a new house but continued paying rent for the parents to stay in their vacated
    house. The grandparents also paid all utilities on the house because the mother
    and father are unable to get utilities in their own name due to past unpaid bills.
    The parents are supposed to pay rent and utilities to the grandparents but have
    5
    not yet done so. In a verbal confrontation shortly before the termination hearing,
    the grandparents suggested they were considering evicting the father because he
    was not working to contribute to the household or paying rent.
    The family’s housing instability is also connected to the parents’
    unemployment. Throughout most of the CINA case, they were unemployed. The
    father testified to working off and on, but he was fired from his job in early 2019
    and relatedly charged with third-degree theft.        Shortly before the termination
    hearing, both parents got new jobs—the mother began working at a fast food
    restaurant. The father testified he began a construction job. But at the time of the
    termination hearing, both workplaces had suspended operations due to the
    COVID-19 pandemic. It was unclear when their employment would resume.
    The mother testified the rent and utilities on their home are $800 each
    month and, when working, she is paid between $800 and $1000 per month. It is
    unclear how much the father is paid. It is also unclear how the parents will stretch
    their limited resources to cover rent, utilities, and all other expenses to care for five
    children without continued financial support from the grandparents.
    The court held the hearing on the termination of parental rights on April 3.
    Previously, it ordered that hearing be conducted entirely by telephone, pursuant to
    supervisory orders from the supreme court on the provision of court services during
    the COVID-19 pandemic. The parents moved to continue until all parties and
    counsel could be personally present for a hearing. The court denied the motion.
    Following a fully telephonic hearing, the court terminated the parents’ rights,
    6
    pursuant to Iowa Code section 232.116(1), paragraphs (f)4 and (l).5 The court cited
    the parents’ ongoing substance-abuse issues—as demonstrated by recent drug
    tests positive for methamphetamine—as well as their employment and housing
    instability. The parents appeal separately.
    II. SCOPE OF REVIEW
    We review child-welfare proceedings de novo. In re M.W., 
    876 N.W.2d 212
    ,
    219 (Iowa 2016). The juvenile court’s fact findings do not bind us, but we give
    them weight, particularly with regard to credibility.
    Id. Our primary
    concern is the
    best interests of the children. In re L.T., 
    924 N.W.2d 521
    , 529 (Iowa 2019).
    Review of the parents’ constitutional claim is also de novo. In re C.M., 
    652 N.W.2d 204
    , 209 (Iowa Ct. App. 2002). And we review the juvenile court’s denial
    of a motion to continue for an abuse of discretion. In re M.D., 
    921 N.W.2d 229
    ,
    4 Termination under paragraph (f) requires the following findings:
    (1) The child is four years of age or older.
    (2) The child has been adjudicated a child in need of
    assistance pursuant to section 232.96.
    (3) The child has been removed from the physical custody of
    the child’s parents for at least twelve of the last eighteen months, or
    for the last twelve consecutive months and any trial period at home
    has been less than thirty days.
    (4) There is clear and convincing evidence that at the present
    time the child cannot be returned to the custody of the child’s parents
    as provided in section 232.102.
    5 Termination under paragraph (l) requires the following findings:
    (1) The child has been adjudicated a child in need of
    assistance pursuant to section 232.96 and custody has been
    transferred from the child’s parents for placement pursuant to section
    232.102.
    (2) The parent has a severe substance-related disorder and
    presents a danger to self or others as evidenced by prior acts.
    (3) There is clear and convincing evidence that the parent’s
    prognosis indicates that the child will not be able to be returned to
    the custody of the parent within a reasonable period of time
    considering the child’s age and need for a permanent home.
    7
    232 (Iowa 2018). “A court abuses its discretion when ‘the decision is grounded on
    reasons that are clearly untenable or unreasonable,’ such as ‘when it is based on
    an erroneous application of the law.’”
    Id. (quoting In
    re A.M., 
    856 N.W.2d 365
    , 370
    (Iowa 2014)).
    III. ANALYSIS
    Neither parent challenges the statutory grounds for termination of their
    rights.     Instead, they jointly raise the following issues: first, they contend
    termination of their parental rights was not in the children’s best interests; and
    second, they contend the juvenile court erred in denying their joint motion to
    continue because the resulting termination hearing via teleconferencing violated
    their due process rights.        The mother separately contends termination is
    detrimental to the children due to her close parent-child relationship. We start with
    the constitutional claim.
    A. Due Process Challenge
    The parents challenge the termination hearing on due process grounds.
    Due process protections “include procedural safeguards for people who face state
    action that threatens a protected liberty or property interest.” Id.. “Once the law
    finds a protected interest to exist, the question turns to what process or procedure
    the law must provide the person.”
    Id. The questions
    here are whether the
    telephonic hearing satisfied the parents’ due process rights under these
    circumstances and whether the district court abused its discretion in denying the
    parents’ motion to continue.
    The State filed a petition for termination of parental rights on January 30,
    2020. The juvenile court originally set the hearing for February 21. Shortly
    8
    beforehand, the State moved to continue because it had not been able to serve
    A.H. and E.S.’s father. The State applied to give notice by publication. The court
    granted the continuance and publication request, resetting the termination hearing
    for March 6. On March 6, the court continued the hearing again because it
    determined the time initially allotted for the hearing was insufficient. The court
    reset the hearing for April 3.
    On March 14, the chief justice of the Iowa Supreme Court issued a
    supplemental supervisory order “in response to the spread of the novel
    coronavirus/COVID-19 . . . to keep the courts open to the fullest possible extent
    while protecting public safety.”6 Iowa Supreme Ct. Supervisory Order, In the
    Matter of Ongoing Preparation for Coronavirus/COVID-19 Impact on Court
    Services (Mar. 14, 2020). The order continued most criminal and civil jury trials
    and proceedings but noted “motions to continue shall be freely granted where they
    would not result in unfair prejudice to a party.”
    Id. at ¶13.
    With respect to juvenile
    cases, the order specifically instructed, “Non-delinquency juvenile matters may go
    forward as scheduled. With the approval of the court, hearings may be conducted
    with the parties and/or participants appearing remotely using video or phone
    conferencing.”7
    Id. at ¶14.
    6 The novel coronavirus/COVID-19 is an ongoing international pandemic. To stem
    the spread, governments, including the state of Iowa, implemented emergency
    safeguards recommended by such agencies as the Center for Disease Control,
    which included social distancing and wearing of face masks. In Iowa, many
    businesses were ordered closed, people were encouraged to maintain six-foot
    distances between one another, and gatherings of ten or more people were
    discouraged.
    7 The supreme court clarified delinquency proceedings would be subject to the
    criminal proceeding directives “that by the[ir] nature would apply to juvenile
    delinquency cases.” Iowa Supreme Ct. Supervisory Order, In the Matter of
    9
    In an updated supervisory order dated March 17, the supreme court
    directed, “Non-delinquency juvenile matters set to commence before May 4 shall
    be either continued to a date no earlier than May 4 or conducted with the parties
    and/or participants appearing remotely using video or phone conferencing, at the
    discretion of the court.” Iowa Supreme Ct. Supervisory Order, In the Matter of
    Ongoing Provisions for Coronavirus/COVID-19 Impact on Court Services ¶17
    (Mar. 17, 2020). On March 23, and pursuant to the supervisory orders, the juvenile
    court ordered that the upcoming termination hearing would be conducted by
    teleconference at the same date and time previously ordered.8
    On April 2, the day before the termination hearing, the supreme court issued
    another supervisory order superseding all prior supervisory orders. For juvenile
    cases, it instructed, “Non-delinquency juvenile matters set to commence before
    June 15 shall be either continued to a date no earlier than June 15 or conducted
    with the parties and/or participants appearing remotely using video or phone
    conferencing at the discretion of the court.” Iowa Supreme Ct. Supervisory Order,
    In the Matter of Ongoing Provisions for Coronavirus/COVID-19 Impact on Court
    Services ¶29 (Apr. 2, 2020).
    The same day, counsel for both parents filed a joint motion to continue
    stating, “Both counsel are concerned about due process and the right of
    confrontation.” Both attorneys’ offices were closed to clients, “[c]omplicating their
    Ongoing Preparation for Coronavirus/COVID-19 Impact on Court Services ¶15
    (Mar. 14, 2020).
    8 The court gave detailed instructions on how each participant was to dial into the
    teleconference and how to proceed if a party did not have access to a telephone.
    It also encouraged counsel and clients to communicate before the hearing.
    10
    ability to ask questions when witnesses are testifying and adequately representing
    their clients.”   They asked the juvenile court to continue the hearing until
    “restrictions on live hearings are lifted.” The court denied the motion based on the
    following considerations: “It does not appear that the Supreme Court restrictions
    will be lessened any time soon and continued delay of this matter is not in the best
    interest[s] of the children.”
    At the commencement of the teleconference termination hearing, counsel
    renewed their motion saying,
    [W]e object to the fashion for this type of case. . . . [The supreme
    court has] also said that there will be no jury trials until this matter
    [coronavirus] gets done, and we feel that this is equally as important
    to a jury trial and that the confrontation is important in this type of
    case.
    The court admitted these are “not ideal circumstances” but the supreme court had
    extended the suspension of criminal and civil proceedings in the previous day’s
    order, which also “confirm[ed] that the court does have discretion to determine
    whether or not a hearing is appropriate to be held by teleconference.”
    The court further expressed its impression that the supreme court
    supervisory orders “expect us to conduct as much of the court system as possible
    in taking into account the specific issues that relate to termination and CINA
    proceedings, that there is an urgency to those, and, . . . a component . . . about
    what’s in the best interests of the children.”The court also noted its intention to
    break after each witness’s examination and allow attorneys and clients to
    disconnect and discuss privately before resuming the hearing.                The court
    concluded, “[W]hile . . . it’s certainly not ideal, the best interests of the children in
    11
    determining what the long-term outcome is going to be for them requires that we
    proceed today through the teleconference.”
    On appeal, the parents contend the court’s denial of their motions violated
    their due process rights, including the right to be present and the right to confront
    witnesses.9
    “When assessing a procedural due process claim, we must first determine
    if there is a protected liberty or property interest at stake.” In re T.S., 
    868 N.W.2d 425
    , 432 (Iowa Ct. App. 2015). “[T]ermination-of-parental-rights proceeding[s]
    clearly involve[] a parent’s fundamental interest in the care, custody, and control
    of his or her child[ren].”
    Id. (citing C.M.,
    652 N.W.2d at 211). We determine what
    procedure is constitutionally required by balancing three competing interests: “(1)
    the private interest affected by the proceeding; (2) the risk of error created by the
    procedures used, and the ability to avoid such error through additional or different
    procedural safeguards; and (3) the countervailing governmental interests
    supporting use of the challenged procedures.”10
    Id. 9 The
    parents do not cite the Sixth Amendment Confrontation Clause as the basis
    of this “right to confront,” but we note nonetheless that there is no Sixth
    Amendment right to confront witnesses outside the context of a criminal
    proceeding. See In re D.J.R., 
    454 N.W.2d 838
    , 846 (Iowa 1990). Rather, we read
    the parents’ argument as a fundamental fairness claim that they should be
    permitted to hear the State’s evidence and cross-examine witnesses.
    10 In their motions before the district court, the mother and father mention due
    process but cite no case authority, nor do their arguments specifically address the
    standards of proof for a due process violation. Normally, issues must be both
    raised and decided by the district court before we will address them on appeal.
    See Meier v. Senecaut, 
    641 N.W.2d 532
    , 537 (Iowa 2002). But the juvenile court,
    in its on-the-record ruling, addressed the three “competing interests” of the due
    process test. See 
    T.S., 868 N.W.2d at 432
    . Therefore, we conclude error was
    minimally preserved on the due process argument.
    12
    1. Risk of error
    We begin with the risk of error attaching to the telephonic hearing. The
    parents assert they were denied the opportunity to be physically present during the
    taking of testimony and they “question[] the complete ability to be represented by
    counsel via phone.”
    Indeed, Iowa’s TPR statute requires that the necessary parties in a TPR
    proceeding “receive notice and an opportunity to be heard.”            Iowa Code
    § 232.112(1); see also Santosky v. Kramer, 
    455 U.S. 745
    , 753–54 (1982) (“When
    the State moves to destroy weakened familial bonds, it must provide the parents
    with fundamentally fair procedures.” (footnote omitted)). Our supreme court has
    noted “that meaningful participation in a parental termination case requires actual
    knowledge of the testimony and documentary evidence offered in support of the
    petition.” 
    M.D., 921 N.W.2d at 235
    . “Parents often have exclusive and particular
    knowledge of the evidence offered by the state to support the termination petition
    and need to hear it to understand the evidence needed to make an effective
    response.”
    Id. The mother
    also cites a “fundamental right” “to be present at a hearing.”
    She relies on Harter v. State, 
    149 N.W.2d 827
    , 833 (Iowa 1967). In that TPR case,
    the supreme court certainly indicated the requirement of due process “ordinarily
    includes,” among other rights, the right “to appear or be represented by counsel”
    at the TPR hearing. 
    Harter, 149 N.W.2d at 833
    (emphasis added). But the mother
    in that case actually was “present at the hearing,” where her “counsel cross-
    examined the witnesses presented and introduced evidence on her behalf” and
    made arguments.
    Id. Our supreme
    court found her complaint “narrow[ed] down
    13
    to the claim she was denied a fair hearing because the decision was based on
    exhibits and testimony which would have been excluded under ordinary rules of
    evidence.”
    Id. at 834.
    Thus, Harter is inapposite.
    Contrary to the mother’s view, our supreme court has not found a due
    process right to be physically present for a termination hearing. See 
    M.D., 921 N.W.2d at 234
    (noting the appellant-mother did not ask the court to find such a due
    process right but listing cases from several jurisdictions rejecting that claim). In
    M.D., the supreme court found a mother, who was incarcerated in a different state,
    was denied due process when the juvenile court only allowed her to participate in
    the termination hearing by telephone to give her testimony.
    Id. at 231.
    Although
    she had counsel, the court found she should have been afforded an opportunity to
    participate from the prison in the entire termination hearing “by telephone or other
    similar means of communication that enables the parent to hear the testimony and
    arguments at the hearing.”
    Id. at 236.
    “The risk of error is too great if a parent
    does not have the opportunity to hear the evidence and to formulate a response to
    it.”
    Id. We proceed
    next to the additional safeguards suggested by prior cases and
    under the facts of this case.
    2. Ability to avoid error through additional safeguards
    In M.D., the court found additional safeguards could have been ordered to
    abate due process violations caused by an incarcerated parent’s inability to be
    physically present at a termination hearing.       See
    id. at 236–37.
        The court
    emphasized, “[T]he process due in each case is flexible depending on the
    particular circumstances.”
    Id. at 235.
                                             14
    The court first embraced the requirement that the juvenile court must allow
    parents to participate in the entire termination hearing, not just in giving their own
    testimony.
    Id. at 236.
    It imposed an obligation on the juvenile court to secure the
    participation of the parent by communication with the jail or prison facility holding
    the parent.
    Id. Second, the
    juvenile court must consider “alternative means of
    participation.”
    Id. “In the
    event prison officials from other states, or other
    circumstances, do not permit the standard to be met, the juvenile court” should
    provide the absent parent an expedited transcript of the proceeding.
    Id. After reviewing
    the transcript, the parent should be permitted to testify by phone or
    teleconference, recall witnesses for additional cross-examination, and present any
    other testimony or documentary evidence.
    Id. Thus, our
    case law directs that presence by telephone does not violate the
    right to due process when the parent is unable to be physically present due to
    incarceration. See, e.g., In re A.R., No. 19-1151, 
    2020 WL 825957
    , at *4 (Iowa Ct.
    App. Feb. 19, 2020) (finding incarcerated mother was not denied due process
    when she was present by telephone during the entire hearing, testified, and had
    counsel physically present at the hearing).      In such cases, even providing a
    transcript of the proceedings the parent missed has been found sufficient to meet
    the requirement of due process, so long as the represented parent is informed of
    the evidence presented and given the opportunity to respond.
    In the present case, alternative means were not necessary; the parents
    were able to participate in the entire termination hearing by telephone, the same
    as every other party and witness. The court also offered the parents additional
    safeguards in the form of frequent breaks to consult privately by telephone with
    15
    counsel.   After each witness testified, the court questioned the parties as to
    whether they wanted to disconnect from the teleconference and confer privately
    with their separate counsel before proceeding. Both the mother and father availed
    themselves of this opportunity, and on several occasions counsel and clients
    agreed there was no need to confer, and the hearing proceeded without a break.
    In addition, neither parent has identified any error or risk of error that
    occurred during the hearing as a result of the telephonic procedures other than
    generally “question[ing]” the ability of counsel to represent them. Both parents
    testified at the hearing, along with two witnesses for the State. The parents have
    not identified any cross-examination they were unable to perform; any testimony
    they were unable to give; any witness they were unable to call; any documents or
    physical evidence they were unable to view or offer; any discussion they were
    unable to hold with counsel; any difficulty with the technologies used; any inability
    to access a phone line or call into the teleconference; or any other deficiency
    affecting their rights. Nor do they identify any additional safeguards the court
    should have employed to avoid the risk of error other than granting the
    continuance. Finally, the parents do not raise or challenge the best-interests
    rationale for the court to order the telephonic proceeding rather than an in-person
    termination hearing.
    We next examine the countervailing governmental interest supporting the
    teleconferencing procedures.
    16
    3. The countervailing governmental interests supporting use of the
    challenged procedures
    The parents contend delaying the termination hearing would not have
    resulted in any negative consequences to the children. We too recognize they
    were in safe placements. With the benefit of hindsight, we can perhaps say that
    in-person hearings would resume within a few months11 and perhaps that delay
    would not have caused significant detriment to the children.
    But that was not the position of the juvenile court on April 3. Instead, the
    court had before it a motion to continue to an undeterminable date a termination
    hearing that had already been continued twice for five children who were the
    subject of two sets of CINA proceedings over six years and who had been out of
    parental care beyond the statutory limitations period for termination of parental
    rights. See Iowa Code § 232.116(1)(f)(4) (“The child has been removed from the
    physical custody of the child’s parents for at least twelve of the last eighteen
    months, or for the last twelve consecutive months.”).
    11 The April 6 supervisory order on juvenile justice ordered hearings to be
    continued at the court’s discretion until after June 15. Iowa Supreme Ct.
    Supervisory Order, In the Matter of Ongoing Provisions for Coronavirus/COVID-19
    Impact on Child Welfare and Juvenile Justice Youth and Families ¶7 (Apr. 6, 2020).
    The May 22 supervisory order continues the April 6 order but extends the
    postponement of in-person child-welfare hearings to July 13. Iowa Supreme Ct.
    Supervisory Order, In the Matter of Ongoing Provisions for Coronavirus/COVID-19
    Impact on Court Services ¶41 (May 22, 2020). Thus, the earliest the court would
    have been able to set the hearing was fourteen weeks after the April 3 hearing
    date. The supreme court has since issued further guidance on resuming in-person
    hearings. See Iowa Supreme Ct. Supervisory Order, In the Matter of Case
    Prioritization of Cases and Duties (July 9, 2020); Iowa Supreme Ct. Supervisory
    Order, In the Matter of Resuming In Person Court Services During COVID-19 (July
    9, 2020); and Iowa Supreme Ct. Supervisory Order, In the Matter of Resuming
    Family Law Trials Postponed by COVID-19 (July 9, 2020). But the earliest possible
    date a hearing could have been scheduled remains July 13.
    17
    Indeed, as our courts have emphasized for twenty years, “Once the
    limitation period lapses, termination proceedings must be viewed with a sense of
    urgency.” In re C.B., 
    611 N.W.2d 489
    , 495 (Iowa 2000). “Continuances may be
    detrimental to the best interests of children.” 
    M.D., 921 N.W.2d at 233
    . “The focus
    of child welfare . . . is now on permanency, and continuances of court hearings to
    accommodate parents might offend this goal.”
    Id. Our rationale
    for adhering to the statutory timelines is well-known.           In
    seeking the best interests of abused and neglected children, the “defining
    elements” are “safety and [their] need for a permanent home.” In re J.E., 
    723 N.W.2d 793
    , 802 (Iowa 2006) (Cady, J., concurring specially). “It is unnecessary
    to take from the children’s future any more than is demanded by statute.” In re
    L.L., 
    459 N.W.2d 489
    , 495 (Iowa 1990) (quoting In re A.C., 
    415 N.W.2d 609
    , 614
    (Iowa 1987)). “Stated otherwise, plans which extend the twelve-month period
    during which parents attempt to become adequate in parenting skills should be
    viewed with a sense of urgency.”
    Id. (quoting A.C.,
    415 N.W.2d at 614).
    At the same time, we recognize “it is also in the best interests of children
    that their parents have a full and fair opportunity to resist the termination of parental
    rights.” 
    M.D., 921 N.W.2d at 236
    .
    4. Striking a balance
    Thus, the countervailing governmental interest of securing a permanent
    home for these children in adherence to the statutory timeframes is at odds with
    the parents’ insistence that their interest in their relationships with their children
    could only be safeguarded by a fully in-person hearing. In these circumstances,
    as with an incarcerated parent, the balance tips in favor of the telephonic hearing.
    18
    The right to parent one’s children is certainly among the most fundamental. And
    the risk of being unable to confer with TPR counsel moment to moment during the
    TPR hearing is significant. But the additional procedures the district court provided
    sufficiently mitigated those risks, considering that the offered breaks were private,
    frequent, and often declined. Tipping the scale further is the governmental interest
    in securing permanent homes for children in a timely fashion consistent with their
    best interests.   We are persuaded that the telephonic hearing satisfied the
    requirements of due process in these circumstances.
    We are further persuaded that the juvenile court correctly interpreted the
    supervisory orders as recognizing and embracing the urgency inherent in child-
    welfare proceedings. The supreme court put orders regarding juvenile matters,
    and specifically child-welfare matters, in a completely different division in its
    supervisory orders from criminal and general civil matters.        While it broadly
    suspended all or most criminal and civil matters to later dates and encouraged the
    “liberal[]” granting of continuances for general civil matters, it left scheduling of
    child-welfare matters “at the discretion of the court.” We view this as a recognition
    of the expediencies involved in child-welfare proceedings and the need for timely
    action in securing children permanent homes when the period for attempting family
    reunification has ended. Within the category of “juvenile matters,” the supreme
    court also directed most delinquency matters to be subject to the applicable
    directives under the criminal proceedings division, furthering our belief that child-
    welfare matters occupy a unique position within our branch’s mandate to provide
    court services, however ordinary or extraordinary the times. See, e.g., Iowa R.
    App. P. 6.902(1)(d) (providing TPR cases are among those cases that “shall be
    19
    expedited on appeal”). The juvenile court correctly determined that interest was
    compelling and overcame the disadvantages of the telephonic hearing.
    We recognize that M.D. dealt specifically with an incarcerated parent and
    the additional procedures directed under that decision may apply only in cases
    sharing those facts. 
    See 921 N.W.2d at 236
    . We also understand that the process
    due to a parent depends upon the circumstances, and the parents here are in a
    somewhat different position: arguably, incarcerated parents bear some
    responsibility for their incarceration and inability to be present for a hearing. As
    we have said, the onset of the COVID-19 pandemic was beyond the parents’ or
    the court’s ability to control. Yet M.D. both approves telephonic hearings and
    directs courts to implement alternative procedures even in circumstances where
    the parent’s absence is beyond their control, such as when “prison officials from
    other states, or other circumstances, do not permit” their attendance.
    Id. (emphasis added);
    see also In re W.E., No. 19-2109, 
    2020 WL 1550699
    , at *3
    (Iowa Ct. App. Apr. 1, 2020) (reversing termination of a father’s parental rights
    where he was taken into custody before the first day of the termination hearing on
    a mental-health commitment order and was unable to be present for the State’s
    evidence and finding, under M.D., either the court should have continued the
    hearing or provided a transcript to the father). Again, that level of process was not
    required here, but M.D. suggests it would have met the requirements of due
    process anyway. The closest published case law we have analogous to the
    present situation surrounds incarcerated parents, so we extend the rationale in the
    absence of clear directives in another direction.
    20
    Generally, the fundamental requirement of due process is an
    opportunity to be heard. This may include a right to notice of the
    hearing, to confront and cross-examine adverse witnesses, to be
    represented by counsel, to an impartial decision maker, and to a
    decision based solely on legal rules and the evidence presented at
    the hearing.
    In re A.M.H., 
    516 N.W.2d 867
    , 870 (Iowa 1994) (citation omitted). The parents
    have not shown they were denied due process.
    5. April 6 supervisory order
    The parents point out that a few days after the hearing, on April 6, the
    supreme court issued a new supervisory order specifically addressing the impact
    of COVID-19 restrictions “on child welfare and juvenile justice youth and families.”
    Iowa Supreme Ct. Supervisory Order, In the Matter of Ongoing Provisions for
    Coronavirus/COVID-19 Impact on Child Welfare and Juvenile Justice Youth and
    Families (Apr. 6, 2020). Most of the new directives concerned families still in the
    reunification stage of child-welfare proceedings and emphasized expeditious
    reunification. With regard to CINA proceedings, the court updated its guidance,
    stating,
    Uncontested hearings should use remote technology. Contested
    hearings, such as a contested adjudication or termination hearing,
    may be conducted via remote technology if all parties agree, and
    thereafter file a written waiver of personal appearance or waive such
    appearance on the record. If one party objects to proceeding by
    phone, and the juvenile court believes the matter should nonetheless
    go forward and not be postponed, then the court can order telephonic
    testimony.
    Id. at ¶7.
    We do consider that this change in the directive may be relevant to the
    question whether the court’s decision met the requirement of due process. But the
    supervisory order itself is not applicable since it came several days after the
    hearing.
    21
    Yet the updated supervisory order reaffirmed the juvenile courts retain the
    discretion to set a remote hearing—if the court believes the matter should not be
    continued, it can order a telephonic hearing over the objections of the parties. That
    is the situation the parents were in, and we conclude that they were afforded due
    process through full participation in the telephonic hearing.
    6. Abuse of discretion
    Having determined the procedure used met the requirements of due
    process, the final question on this issue is whether the juvenile court abused its
    discretion in denying the motion to continue. We find no abuse. The court cited
    the uncertainty of when an in-person hearing could be set and weighed it against
    the best interests of the children in securing a permanent home consistent with
    statutory guidelines. No one could predict at that time how long the pandemic
    would last. The postponement of in-person hearings through supervisory orders
    had been extended twice. And even before that, the termination hearing had been
    continued twice beyond its original date. This was the second set of CINA cases
    for the children over a period of six years. They had been out of parental care for
    over a year and were making remarkable progress in their foster homes. The
    telephonic hearing offered sufficient safeguards for the parents’ interests as
    supported by the supervisory orders and recent case law. We cannot say the court
    acted on reasons that are “clearly untenable or unreasonable.” 
    A.M., 856 N.W.2d at 370
    .
    Because we conclude the court afforded the parents adequate due process
    protections, we proceed to the merits of the appeals.
    22
    B. Best Interests of the Children
    The parents contend the juvenile court erred in finding it was in the
    children’s best interests to terminate their parental rights. They argue they were
    prepared to resume custody of the children in a safe environment because they
    have secured housing and employment and are working on their substance-abuse
    issues.   They believe the juvenile court unfairly penalized them for their
    employment and substance-abuse treatment ending due to the COVID-19
    pandemic, a factor outside of their control.
    In making the best-interests determination, we give primary consideration
    to the children’s safety, the best placement for furthering their long-term nurturing
    and growth, as well as their physical, mental, and emotional condition and needs.
    Iowa Code § 232.116(2); see In re P.L., 
    778 N.W.2d 33
    , 37 (Iowa 2010). Safety
    and the need for a permanent home mark the “defining elements” in a child’s best
    interests. 
    J.E., 723 N.W.2d at 802
    (Cady, J., concurring specially).
    We acknowledge the parents’ recent efforts to obtain employment and
    stable housing and address their substance-abuse issues. We recognize that the
    COVID-19 pandemic has put continuing their employment beyond their control.
    The lack of income has, in turn, affected their housing, as the grandparents have
    discussed evicting them if they are unable to pay the rent.
    But this is the second set of CINA cases involving these children, and they
    have been under juvenile court supervision for over a year—all due to the same
    basic problems of the initial cases: unresolved substance-abuse and mental-health
    issues and inappropriate or inadequate housing exacerbated by the parents’
    financial situation. And because the parents’ efforts have come at the eleventh
    23
    hour, we are not convinced they are permanent changes signaling a safe and
    stable future for these children. See In re Dameron, 
    306 N.W.2d 743
    , 745 (Iowa
    1981) (finding insight into the long-range best interests of the child can be gleaned
    from “evidence of the parent’s past performance for that performance may be
    indicative of the quality of the future care that parent is capable of providing.”)
    Neither parent has completed substance-abuse treatment or consistently
    attended treatment, despite three different opportunities. They both tested positive
    for methamphetamine just two months before the termination hearing. The mother
    could not explain her positive result in February, claiming she had been sober
    since December. She also tested positive in January. The parents tested positive
    even while they were in outpatient treatment. We, like the juvenile court, find they
    could have continued treatment through the COVID-related closures—as
    evidenced by the mother’s telephonic appointment the day before the hearing—
    but chose not to pursue it.
    Their housing situation also remains unstable; they were not paying rent or
    utilities even when they were working. The grandparents were footing the bill, and
    they began considering eviction.
    In assessing the best interests of the children, the juvenile court found the
    children have each demonstrated a clear improvement since their removal, noting
    “[t]hey are calmer, more well-behaved and are doing markedly better in school” in
    their respective placements.         The foster parents also note remarkable
    improvement in their well-being—the children are seeing therapists, participate in
    other services, and have additional academic support as necessary. The foster
    parents support the children’s access to these services and recognize their need
    24
    for them. Meanwhile, the parents have made little progress to demonstrate their
    own stability as parents.       They have never moved beyond fully-supervised
    visitation. The FSRP12 provider noted the father’s inability to engage with all the
    children during his visitations or control his anger when provoked in front of them.
    Given the shortcomings in the parents’ sobriety and stability and the
    recency of their efforts toward positive changes, we believe the children have the
    greatest chance of a safe, permanent home life that meets their individual needs
    in the short- and long-term through termination of the mother and father’s parental
    rights.
    C. Detriment to the Children Due to Parent-Child Relationship
    In her separate petition on appeal, the mother contends termination of her
    rights would be contrary to Iowa Code section 232.116(3)(c), which permits the
    court to bypass termination if there is “clear and convincing evidence that the
    termination would be detrimental to the child[ren] at the time due to the closeness
    of the parent-child relationship[s].” The mother bears the burden to prove the
    permissive—not mandatory—factor applies to prevent termination. In re A.S., 
    906 N.W.2d 467
    , 476–77 (Iowa 2018). She points again to her recent substance-abuse
    treatment and new home.
    The juvenile court found no permissive ground under section 232.116(3)
    applied to this case.      It noted, “The children will undoubtedly be sad about
    termination,” but there were other aspects of the parenting “the children will not
    miss.”     In addition, “[a]ny sadness the child[ren] may experience because of
    12   FSRP is an acronym for family safety, risk, and permanency.
    25
    termination does not overcome the likely long-term hardship and neglect” they will
    suffer if parental rights are not terminated.
    The record reflects the mother had generally appropriate interactions with
    the children during visitation—she was affectionate with the children and attentive
    most of the time. But little evidence was presented that she and the children share
    a bond13 or that terminating her rights would be detrimental to them.        Their
    placement with the foster families has been tremendously beneficial to their
    medical condition, mental health, and academic performance.                 Those
    considerations significantly outweigh any possible detriment the children would
    experience from severing the parent-child bond in this case. We agree the mother
    failed to show the permissive ground applies to prevent termination of her rights.
    AFFIRMED ON BOTH APPEALS.
    13 On a few occasions, M.A. began crying at the end of visitation and said she
    wanted to stay. But for many of the visits, the more exciting draw for the children
    was the parents’ puppy and interaction with their adult sister, who was also living
    in the home. D.A. affirmatively stated on multiple occasions he did not want to
    keep going to visitation, although his feelings stemmed more from his fractious
    relationship with the father.