Community First Nat'l Bank v. Nichols , 443 P.3d 322 ( 2019 )


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  •                                             No. 118,981
    IN THE COURT OF APPEALS OF THE STATE OF KANSAS
    COMMUNITY FIRST NATIONAL BANK,
    A Corporation Existing Under the Laws of the United States of America,
    Appellee,
    v.
    SARAH GRACE NICHOLS, aka SARA GRACE LILLICH, aka SARAH LILLICH,
    and KURTIS LEE NICHOLS,
    Appellants.
    SYLLABUS BY THE COURT
    Banks are not included in the definition of supplier under the Kansas Consumer
    Protection Act (KCPA) if the bank is subject to state or federal regulation related to
    disposition of repossessed collateral.
    Appeal from Wabaunsee District Court; JEFFREY R. ELDER, judge. Opinion filed May 10, 2019.
    Affirmed.
    Tai J. Vokins and Krystal L. Vokins, of Sloan, Eisenbarth, Glassman, McEntire & Jarboe, L.L.C.,
    of Lawrence, for appellants.
    David P. Troup and Melissa D. Richards, of Weary Davis, L.C., of Junction City, for appellee.
    Before ARNOLD-BURGER, C.J., PIERRON, J., and MCANANY, S.J.
    ARNOLD-BURGER, C.J.: This case involves the foreclosure of two mortgages.
    Sarah Grace Nichols and Kurtis Lee Nichols (the Nichols) obtained two home loans from
    Community First National Bank (CFNB) and granted CFNB mortgages on the homes
    they purchased. When the Nichols failed to make payments on the loans, CFNB filed this
    1
    foreclosure action. The Nichols made several counterclaims, which raised various
    violations of the Kansas Consumer Protection Act, Kansas Uniform Consumer Credit
    Code, and common-law claims. The district court granted judgment in favor of CFNB
    and denied the Nichols' counterclaims. The Nichols appealed and make several
    arguments on appeal. Finding no reversible error we affirm.
    FACTUAL AND PROCEDURAL HISTORY
    This case involves the foreclosure of two mortgages encumbering two houses
    located in Wabaunsee County, Kansas.
    CFNB is a national banking association. In April 2010, the Nichols obtained a
    $36,000 loan from CFNB to purchase a home on Main Street in Alta Vista (Home 1). The
    parties executed a promissory note, designated Loan Number 32254 (2010 Loan). The
    2010 Loan was a variable interest loan, with the interest rate initially set at 7.5%. Interest
    was to accrue on an "Actual/365" basis. Payments for the loan were due on the 15th of
    each month. Payments received more than 15 days after the payment due date were
    subject to a late charge equaling 5% of the unpaid amount, up to a maximum of $25.00.
    In total, the loan was estimated to require 179 monthly payments of $333.79. However,
    due to the variable interest rate, the promissory note stated that this amount may change
    after the 36th payment. The Nichols assigned CFNB a mortgage on the house they
    purchased to secure the loan.
    The Nichols' first payment was due on May 15, 2010. However, they did not pay
    until May 27, 2010—late but within the grace period. Their next payment was 29 days
    late—outside the grace period. The pattern of late payments continued. By February
    2014, the Nichols had made 40 payments and all but one payment was late. Many of
    these late payments fell within the 15-day grace period. But some were made more than
    2
    15 days after the due date. CFNB assessed late charges on most, but not all, of the late
    payments.
    About six months after the loan was signed, in December 2010, CFNB's audit
    department determined that the 7.5% interest rate was too high. CFNB thought it was
    legally required to lower the interest rate to 6.25%. To rectify this mistake, the parties
    executed a new promissory note in January 2011. CFNB backdated the note to the
    original note date and recalculated the amount that the Nichols should have been paying.
    This resulted in a $370.20 credit towards interest. CFNB applied the credit to the Nichols'
    bill due on February 15, 2011. CFNB later discovered that it incorrectly interpreted the
    law, and that the 7.5% interest rate was not illegal. However, CFNB continued to honor
    the 6.25% interest rate provided for in the new promissory note.
    In May 2011, CFNB discovered what it believed to be another error. Until that
    point, CFNB had been applying the Nichols' payments on a "bill date to bill date" basis.
    This meant that the Nichols' payments were applied to the principal and to interest
    accrued between bill dates. For example, their August 15, 2010 bill was for principal and
    for interest accrued from July 15 through August 15, 2010. Even though they did not pay
    the August 15, 2010 bill until August 27, 2010, their payment was applied to the interest
    gained during the bill period and then to principal. Robert Stitt Jr., president of CFNB,
    believed that because the loan was an Actual/365 loan, the bill date to bill date payment
    application method was incorrect. Stitt opined that the payments should have been
    applied to interest accrued between payment dates, not bill dates. After May 2011, CFNB
    began applying the Nichols' payments on a payment date to payment date basis. The
    Nichols' prior payment date had been May 31, 2011. Their June bill, due June 15, 2011,
    showed that they needed to pay interest accrued between May 31 and June 15. However,
    because they did not pay their June bill until June 30, their payment was applied to
    interest accrued between May 31 and June 30, and then it was applied to principal. Each
    payment after this was applied on a payment date to payment date basis.
    3
    In early 2012, the Nichols decided to buy a bigger house on Main Street (Home 2)
    in Alta Vista to accommodate their growing family. Kurtis contacted CFNB to discuss
    obtaining a new loan to finance the purchase. Kurtis testified that he asked CFNB if they
    could combine his existing loan and the new loan into a 30-year mortgage because he did
    not think they could afford to make two payments on two 15-year mortgages. Jay Terrill,
    vice president of CFNB, denied that the Nichols requested a 30-year note. Ultimately, the
    Nichols borrowed an additional $38,000 and agreed to a 15-year mortgage, designated
    Loan Number 32410 (2012 Loan). The 2012 Loan had a lower interest rate, 5.5%, than
    the 2010 Loan. The terms regarding interest accrual and late fees were the same. The
    parties executed the promissory note for the loan in March 2012.
    At the time the Nichols got their new house, they intended to rent their old house
    to a family member. However, that did not occur. The Nichols failed to make payments
    on the 2010 Loan, so CFNB sent them a notice of right to cure default. The Nichols asked
    CFNB for a deferral on the 2010 Loan to allow them time to look for another renter. In
    June 2012, CFNB agreed to defer payment for two months. The deferral agreement stated
    that the $502.10 payments due on May 15, 2012, and June 15, 2012, would be deferred to
    the maturity of the note in April 2025. The Nichols would have to pay $200 towards
    escrow on June 29, 2012, and their next regularly scheduled payment of $502.10 would
    be on July 15, 2012. The deferral agreement stated that "[e]xcept as specifically amended
    by this agreement, all other terms of the original obligation remain in effect."
    The Nichols were unable to rent or sell Home 1 by the end of the deferral
    agreement. So, they entered into a second deferral agreement with CFNB for the 2010
    Loan. In the second deferral agreement, CFNB agreed to defer four payments due
    between July 2012 and October 2012. On the same day, the parties executed a deferral
    agreement for the 2012 Loan under which CFNB agreed to defer the Nichols' August and
    September payments until the maturity of the note in April 2027.
    4
    The Nichols resumed their payments at the end of the deferral period. They
    contacted CFNB, confused as to why their payments were only being applied to interest.
    Terrill explained that they were paying the interest that accrued during the deferral
    period. The Nichols believed that the extension agreements stopped interest from
    accruing.
    Kurtis met with Terrill at the bank in June 2013. Kurtis had just noticed how
    CFNB handled the $370.20 credit it had granted him after recalculating the interest rate,
    and Kurtis disagreed with how CFNB applied the credit. Several people at the bank spent
    two days calculating by hand the effect of the reduced interest rate. They concluded that
    the Nichols were billed appropriately. But, the Nichols continued to disagree.
    On August 15, 2013, the Nichols filed a complaint with the Office of the
    Comptroller of Currency (OCC). They did not agree with the way CFNB handled the
    $370.20 credit it granted them after changing the interest rate from 7.5% to 6.25%. They
    also thought CFNB inappropriately allowed interest to accrue on the loans during the
    deferral periods.
    Unaware of the OCC complaint, CFNB sent the Nichols a letter on August 23,
    2013, to address the disputed accounting. CFNB explained again how it applied the
    $370.20 credit. Then, CFNB addressed the Nichols concern that interest accumulated
    during the deferral period. CFNB disputed that it agreed to defer interest accumulation
    during the period, explaining that it only deferred the Nichols' obligation to make
    payments on the interest and principal. In order to accommodate the misunderstanding,
    CFNB offered the Nichols a $958.58 credit to offset the interest that accrued during the
    deferral period. To conclude the letter, CFNB reminded the Nichols that they were past
    due by four months on the 2010 Loan and by two months on the 2012 Loan. It threatened
    to begin the collection process if the Nichols did not pay all of their past due payments.
    5
    Due to what the Nichols believed was a deteriorating relationship with the bank,
    they stopped making payments on the loans. On March 24, 2014, CFNB's attorneys sent
    the Nichols a letter stating that CFNB had referred the Nichols' loans to them for
    foreclosure. The letter informed the Nichols that they were in default on both of their
    loans and that CFNB had chosen to accelerate the amounts due. At the time, the Nichols
    owed $33,359.40 on the 2010 Loan and $37,273.39 on the 2012 Loan. The Nichols were
    also delinquent on a checking reserve overdraft line and overdrawn on a checking
    account.
    On April 2, 2014, Kurtis brought cash to the bank with the intention of making his
    past due payments. According to Kurtis, he asked the bank teller how much he owed on
    each loan and paid that amount for a total payment of $5,855.94. Kurtis received four
    receipts from the transaction. One stated that $3,152.74 was applied to the 2010 Loan.
    The other three showed various amounts paid toward the 2012 Loan: $2,500.00, $47.26,
    and $155.94.
    Several days later the bank sent the Nichols a letter acknowledging the payment
    and informing them that they were still past due on both of the notes. The letter stated
    that the bank applied the $5,885.94 as follows:
    Pay off of unrelated account                     $337.79
    Payments due for [2010 Loan]                     $2,693.40
    Late charges for [2010 Loan]                     $202.05
    Payments due for [2012 Loan]                     $2,401.70
    Late charges for [2012 Loan]                     $221.00
    Total                                            $5,855.94
    6
    The way that the payment was allocated left the Nichols owing $459.34 on the 2010 Loan
    and $301.50 due on 2012 Loan. CFNB directed the Nichols to catch up on the payments
    in full in order to avoid foreclosure.
    At trial, CFNB admitted that the bank did not apply the $5,855.94 as Kurtis
    directed the teller. Terrill explained that bank tellers do not have the authority to apply
    payments. When the payment was accepted, it went to the loan operations department.
    The loan operations department discovered a special warning on the loans, and asked Stitt
    how they should apply the payments that Kurtis made. Stitt was unaware of the
    conversation that Kurtis had with the bank teller. Stitt did not immediately inform the
    Nichols that he changed the way the payments were applied until the letter sent several
    days later.
    The Nichols never responded to CFNB's letter. They stopped making payments on
    the loans. This prompted CFNB to file a petition against the Nichols on May 11, 2015—
    over a year after their last payment. CFNB asked the court to order the Nichols to pay the
    full principal balance, interest, escrow, and late charges accrued on each loan. It also
    asked the court for leave to foreclose against the two properties subject to the mortgages.
    In their answer, the Nichols alleged that CFNB was the first party to breach the
    agreements, and that CFNB's breach of contract excused the Nichols' obligations under
    the contract. The Nichols also made several counterclaims, including breach of contract,
    breach of duty of good faith and fair dealing, several Kansas Consumer Protection Act
    (KCPA) violations, and Kansas Uniform Consumer Credit Code (UCCC) violations.
    CFNB filed a motion for partial summary judgment arguing that it was not subject
    to the KCPA. The KCPA prohibits suppliers from engaging in deceptive acts or practices
    or from engaging in unconscionable acts or practices in connection with a consumer
    transaction. K.S.A. 2018 Supp. 50-626; K.S.A. 50-627. The Act defines "supplier" as:
    7
    "a manufacturer, distributor, dealer, seller, lessor, assignor, or other person who, in the
    ordinary course of business, solicits, engages in or enforces consumer transactions,
    whether or not dealing directly with the consumer. Supplier does not include any bank,
    trust company or lending institution which is subject to state or federal regulation with
    regard to disposition of repossessed collateral by such bank, trust company or lending
    institution." K.S.A. 2018 Supp. 50-624(l).
    CFNB argued that it was not a supplier as defined by the KCPA because it is a bank
    subject to state or federal regulation with regard to disposition of repossessed collateral.
    The district court granted CFNB's motion for partial summary judgment. It
    dismissed all of the Nichols' counterclaims brought under the KCPA, holding that CFNB
    was not a supplier within the meaning of the Act. The district court also granted judgment
    in favor of CFNB in the amount of $37,330.96 plus any interest accrued after August 30,
    2016, for the 2010 Loan and $40,543.46 plus interest accrued after August 30, 2016, for
    the 2012 Loan. The district court did not include late fees in its award. The court also
    granted CFNB's foreclosure claims and allowed them to begin the foreclosure process.
    The Nichols' counterclaims for breach of contract, breach of the covenant of good
    faith and fair dealing, violations of the UCCC, and fraud proceeded to trial by the court.
    As explained more fully below, at the conclusion of the trial, the district court granted
    judgment in favor of CFNB on all claims.
    The Nichols appealed.
    8
    ANALYSIS
    The district court did not err in holding that CFNB was not a supplier as defined in the
    KCPA.
    The Nichols' first argument is that the district court erred when it held that CFNB
    was not a "supplier" as defined by the KCPA.
    Interpretation of a statute is a question of law over which appellate courts have
    unlimited review. Neighbor v. Westar Energy, Inc., 
    301 Kan. 916
    , 918, 
    349 P.3d 469
    (2015).
    The most fundamental rule of statutory construction is that the intent of the
    Legislature governs if that intent can be ascertained. State ex rel. Schmidt v. City of
    Wichita, 
    303 Kan. 650
    , 659, 
    367 P.3d 282
    (2016). An appellate court must first attempt to
    ascertain legislative intent through the statutory language enacted, giving common words
    their ordinary meanings. Ullery v. Othick, 
    304 Kan. 405
    , 409, 
    372 P.3d 1135
    (2016).
    Where there is no ambiguity, the court need not resort to statutory construction. Only if
    the statute's language or text is unclear or ambiguous does the court use canons of
    construction or legislative history to construe the Legislature's 
    intent. 304 Kan. at 409
    .
    The Kansas Legislature enacted the KCPA in 1973 with the objective of
    "protect[ing] consumers from suppliers who commit deceptive and unconscionable
    practices." K.S.A. 50-623(b). The KCPA is to be construed liberally to promote this
    policy. Stair v. Gaylord, 
    232 Kan. 765
    , 775, 
    659 P.2d 178
    (1983).
    The KCPA prohibits suppliers from engaging in deceptive acts or practices or
    from engaging in unconscionable acts or practices in connection with a consumer
    transaction. K.S.A. 2018 Supp. 50-626; K.S.A. 50-627. The Act defines "supplier" as:
    9
    "a manufacturer, distributor, dealer, seller, lessor, assignor, or other person who, in the
    ordinary course of business, solicits, engages in or enforces consumer transactions,
    whether or not dealing directly with the consumer. Supplier does not include any bank,
    trust company or lending institution which is subject to state or federal regulation with
    regard to disposition of repossessed collateral by such bank, trust company or lending
    institution." (Emphasis added.) K.S.A. 2018 Supp. 50-624(l).
    The district court held that CFNB was not a supplier because, as a national banking
    association, it is subject to state or federal regulations with regard to disposition of
    collateral. The parties dispute whether CFNB is a supplier within the meaning of the
    statute.
    The Nichols argue that the exception in the definition of supplier should be
    narrowly construed. They assert that banks should be considered suppliers unless the
    consumer transaction at issue relates to disposition of repossessed collateral. Interpreting
    the statute to exempt all banks subject to state or federal regulations, the Nichols argue,
    would render the phrase "with regard to disposition of repossessed collateral by such
    bank" meaningless. They also assert that the legislative history of the statute supports a
    narrow interpretation of the exclusion.
    The language at issue was added to the definition of supplier in 2005. L. 2005, ch.
    22, § 1. The key is whether the language "with regard to disposition of repossessed
    collateral by such bank" defines banks or limits the exemption from the definition of
    supplier to banks only when they are disposing of repossessed collateral. L. 2005, ch. 22,
    § 1.
    Federal courts have examined whether banks are excluded from the KCPA. The
    federal bankruptcy court for the District of Kansas examined these cases and concluded
    that "[i]n every instance where a bank's status as 'supplier' under the KCPA was directly
    before it, the United States District Courts have held that regulated banks are excluded
    10
    from the definition, regardless of whether the case actually involves a disposition of
    repossessed collateral." In re Larkin, 
    553 B.R. 428
    , 444 (Bankr. D. Kan. 2016); see
    Kalebaugh v. Cohen, McNeile & Pappas, P.C., 
    76 F. Supp. 3d 1251
    , 1260 (D. Kan.
    2015) (holding that "Discover Bank is not a supplier under the KCPA if it is subject to
    state or federal regulation"); Kastner v. Intrust Bank, No. 10-1012-EFM 
    2011 WL 721483
    , at *2 n.3 (D. Kan. 2011) (unpublished opinion) (noting that "K.S.A. § 50-624(l)
    appears to exclude banks and lending institutions that are subject to state and federal
    regulation from the definition of 'supplier'").
    In Larkin, Judge Robert E. Nugent, citing to grammar treatises and Bryan Garner's
    Manual on Legal Style, described the grammatical makeup of the provision as indicative
    of a blanket exclusion.
    "[T]he 'subject to state or federal regulation' exclusion is introduced by the relative pronoun
    'which,' a word that is usually employed to introduce a non-restrictive or independent clause.
    Here, 'which' refers to the words 'any bank, trust company or lending institution.' As various
    grammarians note, an independent clause is one whose removal from a sentence does not change
    the sentence's meaning. Thus, the 'which' clause does not restrict or condition the exclusion of
    these institutions from being 'suppliers.' Even if it did, nearly every secured creditor's conduct in
    connection with the disposition of repossessed collateral is at a minimum governed by the Kansas
    Uniform Commercial Code and the Kansas Uniform Consumer Credit Code, two detailed and
    integrated schemes of state 
    regulation." 553 B.R. at 443
    .
    In Kalebaugh, Judge Thomas Marten found no legal support—"statutory or otherwise"—
    for the plaintiff's contention that a bank was a supplier under the KCPA for all purposes
    except when dealing with repossessed 
    collateral. 76 F. Supp. 2d at 1260
    .
    But "a Kansas state court is not bound by a federal court's interpretation of Kansas
    law, and our Supreme Court is the final authority on Kansas law for all state and federal
    courts." Bonura v. Sifers, 
    39 Kan. App. 2d 617
    , 635, 
    181 P.3d 1277
    (2008). The Nichols
    11
    ask this court to interpret the statute more narrowly than the federal courts. They assert
    that this court has already "disposed of the 'blanket exemption' argument by examining
    the facts at issue, and holding banks are suppliers under the KCPA, except in cases
    dealing with the 'disposition of repossessed collateral.'" In support of their argument, they
    cite Kahn v. Denison State Bank, No. 113,248, 
    2016 WL 687728
    (Kan. App. 2016)
    (unpublished opinion). Although it is an unpublished opinion, we will further examine
    the Kahn case.
    In Kahn, Terry Lee Kahn purchased a house from Denison State Bank (the Bank).
    Kahn gave the Bank a mortgage on the home as well as her personal residence. Kahn
    later sued the Bank alleging, among other things, that the Bank violated the KCPA. The
    district court granted the Bank's motion to dismiss, and Kahn appealed. The Bank argued
    that it was not a supplier as defined by the KCPA because the home it sold was
    repossessed collateral. 
    2016 WL 687728
    , at *8. This court found that the home was not
    repossessed collateral. Then, without further analysis, this court concluded that the Bank
    qualified as a supplier under the KCPA. 
    2016 WL 687728
    , at *8.
    This court later distinguished Kahn in White v. Security State Bank, No. 115,179,
    
    2017 WL 5507943
    , at *7 (Kan. App. 2017) (unpublished opinion). In White, Kyle and
    Sharene White sued Security State Bank (the Bank) to resolve a dispute over a note and
    mortgage transaction between the parties. The Whites alleged that the Bank violated the
    KCPA. The district court dismissed the Whites' KCPA claims, holding that the Bank was
    not a supplier under the KCPA because it is subject to regulation. The Whites appealed.
    This court believed that "[t]he critical issue is whether the exclusion in the KCPA for
    regulated banks applies to the Whites' loan transaction since there was no repossessed
    collateral at issue." 
    2017 WL 5507943
    , at *6. As in this case, the Whites argued that
    banks were only exempted from application of the KCPA when the bank is actually
    disposing of repossessed collateral. The Bank made the same argument as CFNB makes
    12
    here—that the KCPA exclusion applies to regulated banks regardless of the nature of the
    transaction.
    The Whites relied on Kahn to support their argument. However, this court rejected
    the comparison. 
    2017 WL 5507943
    , at *7. It stated:
    "The Whites point out that our court in [Kahn] . . . ruled that a bank which sold
    real estate was a supplier under the KCPA because it did not repossess the property it
    sold, but rather repurchased it as part of a settlement of a lawsuit the property owner had
    against the bank. 
    2016 WL 687728
    , at *8.
    "From our reading of [Kahn], however, it is unclear whether the issue of statutory
    construction which is presented to our court in this case was raised before our court
    in [Kahn]. On the contrary, it appears the bank's argument was that the property at issue
    in [Kahn] was, in fact, repossessed property which put the bank squarely within the ambit
    of the exclusion. [Kahn], on the other hand, challenged that characterization and argued
    that the property was not repossessed property but simply property obtained by the bank
    as part of a civil settlement. In other words, it does not appear the bank ever broadly
    argued (as the Bank contends here) that it should come under the KCPA exclusion simply
    because it was, in a general sense, a regulated bank in matters relating to the disposition
    of repossessed collateral. In short, we question whether [Kahn] really addressed the legal
    issue before us in this appeal.
    "Additionally, our court's holding in [Kahn] was brief, without any statutory
    interpretation of K.S.A. 2016 Supp. 50-624(l), and limited to a review of the district
    court's factual determination that the property in question was collateral. See 
    2016 WL 687728
    . Given these circumstances and given that unpublished opinions are not binding
    precedent and are only cited for persuasive authority, we do not consider [Kahn's] ruling
    dispositive or persuasive on the particular legal question before us in this appeal. See
    Kansas Supreme Court Rule 7.04(g)(2)(A) and (B) (2017 Kan. S. Ct. R. 45)." 
    2017 WL 5507943
    , at *7.
    13
    This court then examined federal decisions regarding the statute, specifically Larkin and
    Kalebaugh. White, 
    2017 WL 5507943
    , at *7-8. As discussed above, the federal courts
    have held that the KCPA does not apply to regulated banks. Ultimately, this court ruled
    in favor of the Bank, holding that the plain language of the KCPA provides that "if a
    bank is generally subject to regulations pertaining to disposition of repossessed collateral,
    the bank is excluded as a supplier under the nomenclature and reach of the KCPA." 
    2017 WL 5507943
    , at *7.
    We find the reasoning in White is more convincing and relevant to deciding the
    issue in this case than the Kahn decision. The plain text of the KCPA states that banks are
    not included in the definition of supplier if the bank is subject to state or federal
    regulation related to disposition of repossessed collateral. Because the statute is
    unambiguous, this "court does not need to speculate further about legislative intent and,
    likewise, the court need not resort to canons of statutory construction or legislative
    history." State v. Coman, 
    294 Kan. 84
    , 92, 
    273 P.3d 701
    (2012). The Nichols do not
    dispute that CFNB is a bank subject to regulation. Therefore, the district court's decision
    that CFNB is not a supplier as defined by the KCPA was not error. If the Legislature
    deems this to be contrary to its intention, it is free to change the statute to reflect its
    intention. We simply interpret the words as they are currently written.
    CFNB's transition from applying the Nichols' payments from "bill date to bill date" to
    "payment date to payment date" did not constitute fraud, breach of contract, or a
    violation of the KCPA.
    Next, the Nichols argue that the district court erred in holding that CFNB did not
    violate the law in changing the date it applied their payments from "bill date to bill date"
    to "payment date to payment date." The Nichols allege that CFNB's actions constituted
    fraud, breach of contract, and a violation of the KCPA. As discussed in the previous
    14
    section, CFNB is not subject to the KCPA. Thus, we will only address the fraud and
    breach of contract claims.
    CFNB asserted that it changed the manner in which it applied the Nichols'
    payments because the loan was an "Actual/365" loan, also called a 365/365 loan. During
    his testimony, Stitt contrasted the Actual/365 loan with a 360/360 loan, which he also
    called a scheduled or periodic loan. Stitt explained that CFNB's computer system had
    been crediting the Nichols' payments as though they had been paid on the due date.
    However, he insisted that because the loan was an Actual/365 loan the payments should
    have been allocated to interest gained between payment dates. The error, Stitt testified,
    created a net benefit to the Nichols of $230.00.
    The district court adopted CFNB's assertions that changing the payment allocation
    method was required because the loan was an Actual/365 loan. The court noted that the
    365/365 and 360/360 terms are defined by the UCCC. The UCCC provides:
    "(2) The finance charge on a consumer loan or consumer credit sale shall be
    computed in accordance with the actuarial method using either the 365/365 method or, if
    the consumer agrees in writing, the 360/360 method:
    (a) The 365/365 method means a method of calculating the finance charge
    whereby the contract rate is divided by 365 and the resulting daily rate is multiplied by
    the outstanding principal amount and the actual number of days in the computational
    period.
    (b) The 360/360 method means a method of calculating the finance charge
    whereby the contract rate is divided by 360 and the resulting daily rate is multiplied by
    the outstanding principal amount and the number of assumed days in the computational
    period. For the purposes of this subsection, a creditor may assume that a month has 30
    days, regardless of the actual number of days in the month." K.S.A. 16a-2-103(2).
    The district court continued to hold that "the computation of interest by this method is
    neither a breach of contract nor contrary to law. Similarly, Defendants fail to establish
    15
    how treatment in accordance with the terms of the contract regarding daily accrual
    increases the effective interest rate."
    Breach of Contract
    The Nichols argue that "Actual/365" only refers to the number of days interest is
    charged in a calendar year, not the method in which a consumer's payments are applied.
    They assert that the contract is ambiguous as to how their payments should have been
    applied. They ask this court to reverse the district court's finding that the contract was not
    ambiguous and to remand the case to the district court for a factual determination of what
    the parties actually agreed to with the aid of parol evidence.
    The appellate court exercises unlimited review over the interpretation and legal
    effect of written instruments, and the appellate court is not bound by the lower court's
    interpretation of those instruments. Prairie Land Elec. Co-op v. Kansas Elec. Power Co-
    op, 
    299 Kan. 360
    , 366, 
    323 P.3d 1270
    (2014). The question of whether a written
    instrument is ambiguous is a question of law subject to de novo review. Waste
    Connections of Kansas, Inc. v. Ritchie Corp., 
    296 Kan. 943
    , 964, 
    298 P.3d 250
    (2013).
    A contract "is ambiguous when the application of pertinent rules of interpretation
    to the whole 'fails to make certain which one of two or more meanings is conveyed by the
    words employed by the parties. [Citations omitted.]'" Central Natural Resources v. Davis
    Operating Co., 
    288 Kan. 234
    , 245, 
    201 P.3d 680
    (2009) (quoting Wood v. Hatcher, 
    199 Kan. 238
    , 242, 
    428 P.2d 799
    [1967]).
    The Nichols have a persuasive argument that the contract is ambiguous. While the
    loans clearly provide for interest to accrue on a 365/365 basis, they are silent as to how
    payments should be applied. The UCCC provision cited by the district court, K.S.A. 16a-
    2-103(2)(a), does not support its holding. This statute defines how interest is calculated
    16
    using the 365/365 method. While the definition refers to a "computational period," it does
    not specify whether the computational period is from payment date to payment date or
    bill date to bill date. See K.S.A. 16a-2-103(2)(a).
    The Nichols assert that the contract provided for payments to be applied to interest
    accumulated between bill dates, and CFNB asserts that the contract provided for
    payments to be applied to interest accumulated between payment dates. It is not possible
    to tell from the face of the contract which party is correct. Therefore, the district court
    erred in finding that the contract was not ambiguous.
    While the district court erred, this error is harmless in light of the district court's
    award. Using the payment date to payment date method, CFNB provided evidence that
    the Nichols owed $38,028.01 in principal and interest as of August 30, 2016. If it had
    used the bill date to bill date method as requested by the Nichols, the Nichols would have
    owed $37,648.04 on that date. Thus, if the Nichols are correct regarding the payment
    allocation method it would appear that they suffered damages in the amount of $379.97.
    However, the district court adopted the trial master's findings. The trial master found that
    the Nichols owed $37,330.96 as of August 30, 2016, and the district court entered
    judgment in favor of CFNB for that amount. Thus, the amount the Nichols were
    ultimately ordered to pay was less than the amount they would have paid had their
    payment been applied on a bill date to bill date basis. For this reason, it is unnecessary to
    remand the case for determination of this issue.
    Fraud
    The Nichols also assert that CFNB committed fraud or fraud by silence when it
    changed the way it applied the payments. Both of these claims require the Nichols to
    prove damages. See Kelly v. VinZant, 
    287 Kan. 509
    , 515, 
    197 P.3d 803
    (2008) (listing
    elements of fraud); Stechschulte v. Jennings, 
    297 Kan. 2
    , 21, 
    298 P.3d 1083
    (2013)
    17
    (listing elements of fraud by silence). For the reason discussed above, the district court's
    award negated any damages the Nichols may have incurred, so this claim also fails.
    The district court did not err in holding that CFNB did not commit fraud or violate the
    UCCC in applying the Nichols' $370.20 credit.
    The Nichols assert that CFNB committed fraud and violated the UCCC in the way
    it handled the $370.20 credit that CFNB awarded the Nichols after lowering the interest
    rate. They assert that CFNB misrepresented to them that they only needed to pay $69.00
    for their January 2011 payment. The Nichols cite testimony from Terrill and Stitt that the
    $370.20 credit was supposed to be applied in January 2011 but was not applied until
    February 2011. This, the Nichols argue, "resulted in a full month of unpaid interest to
    accrue between January 15, 2011 (the due date), and February 14, 2011." They assert that
    interest would not have accrued on the loan if they had made a January payment, and that
    by paying in February their payment went to interest instead of reducing the principal.
    "The existence of fraud is normally a question of fact. Therefore, upon appeal, our
    standard of review is limited to determining whether the district court's findings of fact
    are supported by substantial competent evidence and whether the findings are sufficient
    to support the district court's conclusions of law." Waxse v. Reserve Life Ins. Co., 
    248 Kan. 582
    , 586, 
    809 P.2d 533
    (1991). Fraud must be proven by clear and convincing
    
    evidence. 248 Kan. at 586
    .
    The Supreme Court has enumerated the elements necessary to establish a claim of
    fraud.
    "(1) [F]alse statements were made as a statement of existing and material fact; (2) the
    representations were known to be false by the party making them or were recklessly
    made without knowledge concerning them; (3) the representations were intentionally
    18
    made for the purpose of inducing another party to act upon them; (4) the other party
    reasonably relied and acted upon the representations made; and (5) the other party
    sustained damage by relying upon them." 
    Kelly, 287 Kan. at 515
    .
    The Nichols do not perform an element-based analysis of this issue. It appears that they
    are alleging that CFNB made a false representation when it said it would apply the
    $370.20 credit to the Nichols' January 2011 payment. CFNB knew that this
    representation was false, and it made the representation intentionally to induce the
    Nichols not to pay their full January 2011 payment. The Nichols did not make a full
    January payment in reliance upon the representation. And, they were damaged because
    CFNB's failure to apply the credit to the January 2011 payment caused interest to accrue
    between January 15 and February 14, 2011.
    But the Nichols' assertions are unsupported by the record. The billing records
    show that the Nichols owed $224.02 in interest for the January bill, which reflected
    interest gained between December 15, 2010, and January 15, 2011. Between January 16,
    2011, and February 14, 2011, the Nichols accrued an additional $216.41 in interest. This
    led to a total interest charge of $440.43 on the February 2011 bill. CFNB subtracted
    $69.00 from the interest charge due to an unrelated error, leaving an interest charge of
    $371.43. Finally, CFNB applied the $370.20 credit to the bill, leaving a total of $1.23
    interest due between December 15, 2010, and February 14, 2011.
    If CFNB had applied the credit in January instead of February, the same result
    would have occurred. The Nichols owed $224.02 in interest gained between December
    15, 2010, and January 15, 2011. Because the $370.20 credit was due to interest
    overpayment, it was only applied to interest. Had CFNB applied the credit to the January
    2011 bill as the Nichols insist they should have, the Nichols would have had a $146.18
    credit remaining for their February bill. Contrary to the Nichols' assertion, the principal
    would have continued to gain interest every day because the loan is an Actual/365 loan.
    19
    Thus, they still would have gained $216.41 in interest between January 16, 2011, and
    February 14, 2011. Applying the $69.00 credit for bank error and the remaining $146.18
    credit for the changing interest rate would have left the Nichols owing $1.23. This is
    exactly the same amount that they owed when the bank credited their account in February
    2011.
    The district court held that if the Nichols "would have made their February 15,
    2011 payment on time, [the Nichols] would have had exactly the same principal balance
    as if all of the payments had been reversed manually and reapplied at the 6.25% rate."
    There is substantial competent evidence in the record to support this assertion. The
    Nichols provided no evidence, and certainly not clear and convincing evidence, to
    contradict this conclusion either at trial or on appeal.
    The Nichols' UCCC argument is premised on the same idea—that CFNB violated
    the law by representing to the Nichols that it would apply the credit to their January 2011
    payment. They rely on K.S.A. 16a-2-104(1), which provides: "[a] creditor shall credit a
    payment to the consumer's account on the date of receipt, except when a delay in
    crediting does not result in a finance charge or other charge." The Nichols argue that
    because CFNB did not credit the payment in January 2011, it allowed interest to accrue
    from January 15 to February 14, 2011. This claim fails for the same reason that the
    Nichols' fraud claim fails—CFNB did apply the credit to the Nichols' January 2011
    interest, and because the loan was an Actual/365 loan, interest would have accrued
    between January 15 and February 14 regardless of when CFNB applied the credit to the
    Nichols' account. Because the delay did not result in a finance charge or other charge,
    CFNB did not violate the UCCC.
    20
    The district court did not err in finding that CFNB did not violate the UCCC based on its
    charge of late fees.
    The Nichols next argue that "[t]he district court misinterpreted Kansas law in
    finding that [CFNB] did not violate the UCCC when it charged improper late fees—
    despite [CFNB]'s explicit admissions that it charged late fees improperly." There are two
    late fees at issue: a $16.68 late fee charged in December 2010 which should have only
    been $15.43, and a $15.43 fee assessed in May 2012.
    Interpretation of a statute presents a question of law, and this court exercises
    unlimited review over it. Foster v. Kansas Dept. of Revenue, 
    281 Kan. 368
    , 374, 
    130 P.3d 560
    (2006).
    The Nichols assert that CFNB violated K.S.A. 16a-2-502. The relevant section of
    this statute provides: "The parties to a consumer credit transaction may contract for a
    delinquency charge on any installment not paid in full within 10 days after its scheduled
    or deferred due date in an amount not exceeding 5% of the unpaid amount of the
    installment or $25, whichever is less." K.S.A. 16a-2-502(1). CFNB complied with this
    statute. The terms of both the 2010 Loan and the 2012 Loan provide for a late charge of
    5% of the unpaid amount, up to a maximum of $25.00, to be assessed on the portion of
    any payment made more than 15 days after it is due. Thus, CFNB complied with K.S.A.
    16a-2-502(1).
    The Nichols also allege that the district court misapplied the remedies available in
    the UCCC. First, they cite K.S.A. 16a-5-201(4). This section provides:
    "If a creditor has contracted for or received a charge in excess of that allowed by
    this act, or if a consumer is entitled to a refund and a person liable to the consumer
    refuses to make a refund within a reasonable time after demand, the consumer may
    21
    recover from the creditor or the person liable in an action other than a class action a
    penalty in an amount determined by the court not less than $100 or more than $1,000."
    K.S.A. 16a-5-201(4).
    They also cite K.S.A. 16a-5-201(3), which provides that "[a] consumer is not obligated to
    pay a charge in excess of that allowed by this act, and if the consumer has paid an excess
    charge the consumer has a right to a refund of twice the excess charge."
    While it is true that CFNB erroneously charged the Nichols a late fee in excess of
    that allowed for by the UCCC, that does not necessarily mean that the Nichols are
    entitled to the remedies therein. The UCCC also provides:
    "If a creditor establishes by a preponderance of evidence that a violation is
    unintentional or the result of a bona fide error of law or fact notwithstanding the
    maintenance of procedures reasonably adapted to avoid any such violation or error, no
    liability is imposed under subsections (1), (2), and (3), the validity of the transaction is
    not affected, and no liability is imposed under subsection (4) except for refusal to make a
    refund." K.S.A. 16a-5-201(7).
    CFNB established by a preponderance of the evidence that the excess late fee violations
    were unintentional.
    The first late fee at issue is a $16.68 late fee charged in December 2010. The fee
    should only have been $15.43, which means the Nichols were overcharged by $1.25. The
    district court found that this error was inadvertent. The error occurred when CFNB was
    recalculating the amounts due under the new 6.25% interest rate. The Nichols do not cite
    anything to controvert the district court's finding. Because the error was unintentional, the
    remedies of the UCCC do not apply. See K.S.A. 16a-5-201(7).
    22
    The second overcharge occurred in May 2012. This was at the very beginning of
    the deferral period. The late fee was charged because the deferral agreement was not
    processed until the 16th day after the bill was due. This too is an unintentional error, and
    CFNB should not be penalized under the UCCC because of it. Ultimately, CFNB waived
    two late fees that it could have charged (totaling $30.86) to make up for its mistakes. This
    resulted in a net benefit to the Nichols of $14.18.
    CFNB showed that the improper late fees were unintentional errors. It accounted
    for the mistakes by waiving late fees that it could have charged. Thus, the district court
    did not err in holding that the Nichols could not recover damages under the UCCC for the
    assessment of improper late fees.
    CFNB did not breach the deferral agreement by allowing interest to accrue during the
    deferral period.
    The Nichols allege that CFNB violated the terms of the deferral agreement by
    allowing interest to accrue during the time that payments were deferred.
    "'The primary rule for interpreting written contracts is to ascertain the parties'
    intent. If the terms of the contract are clear, the intent of the parties is to be determined
    from the language of the contract without applying rules of construction.'" 
    Stechschulte, 297 Kan. at 15
    . The appellate court exercises unlimited review over the interpretation and
    legal effect of written instruments, and the appellate court is not bound by the lower
    court's interpretation of those instruments. Prairie Land Elec. 
    Co-op, 299 Kan. at 366
    .
    In this case, the district court correctly interpreted the deferral agreement. It held:
    "The Agreements on their face plainly state that they do not alter the original notes or
    agreements, and that the Bank is deferring payments, not that it was forgiving interest. As
    23
    a result, the extension agreements extended the payments, but did not alter the note terms
    regarding daily accrual and did not extend interest during the deferral periods."
    A review of the record shows that the district court was correct. The deferral agreements
    state that they are extending the due dates of certain payments. They specify that
    "[e]xcept as specifically amended by this agreement, all other terms of the original
    obligation remain in effect." This includes the interest accrual terms.
    Furthermore, CFNB agreed to waive all of the interest accumulated during the
    deferral period. Because of this, the district court held that the issue was moot. The
    Nichols do not challenge the district court's mootness determination. When a district
    court provides alternative bases to support its ultimate ruling on an issue and an appellant
    fails to challenge the validity of both alternative bases on appeal, an appellate court may
    decline to address the appellant's challenge to the district court's ruling. See National
    Bank of Andover v. Kansas Bankers Surety Co., 
    290 Kan. 247
    , 280, 
    225 P.3d 707
    (2010).
    In their reply brief, the Nichols make a different argument. There, they assert that
    they are not arguing that interest should not have accrued during the deferral period, only
    that the interest should not have been made due at the end of the deferral period.
    However, the district court's mootness ruling, which the Nichols do not challenge on
    appeal, disposes of this issue. For that reason, the district court did not err in denying the
    Nichols' claims regarding the deferral agreements.
    The district court did not err in holding that CFNB did not act illegally in applying the
    Nichols' April 2014 payment.
    Finally, the Nichols argue that CFNB's application of their $5,855.94 payment on
    April 2, 2014, violated the KCPA and the UCCC and resulted in fraud.
    24
    "The existence of fraud is normally a question of fact. Therefore, upon appeal, our
    standard of review is limited to determining whether the district court's findings of fact
    are supported by substantial competent evidence and whether the findings are sufficient
    to support the district court's conclusions of law." 
    Waxse, 248 Kan. at 586
    . Fraud must be
    proven by clear and convincing 
    evidence. 248 Kan. at 586
    .
    Again, our Supreme Court has enumerated the elements necessary to establish a
    claim of fraud.
    "(1) [F]alse statements were made as a statement of existing and material fact; (2) the
    representations were known to be false by the party making them or were recklessly
    made without knowledge concerning them; (3) the representations were intentionally
    made for the purpose of inducing another party to act upon them; (4) the other party
    reasonably relied and acted upon the representations made; and (5) the other party
    sustained damage by relying upon them." 
    Kelly, 287 Kan. at 515
    .
    In ruling on this issue, the district court focused on the fifth element of fraud:
    damages. The court held that CFNB's allocation of the payment in a manner different
    than the Nichols directed did not harm the Nichols. This is because CFNB had
    accelerated the loans and made a demand for payment prior to the Nichols' April 2, 2014
    payment. The court noted that the Nichols "plainly did not submit funds sufficient to
    satisfy all of these claims . . . . Since these obligations were due and not contested by the
    [Nichols] as valid obligation, application of the payment in this manner caused no harm."
    The Nichols disagree with the court's holding. They assert that the manner in
    which CFNB applied the payment "resulted in [CFNB] demanding over $700 in
    additional payment, and led to the foreclosure of [the Nichols'] homes." While the
    Nichols briefly address the damages element of fraud, they do not address the other
    elements. However, because this issue can be decided under the damages element alone,
    it is unnecessary to explore the other elements of the Nichols' fraud claim.
    25
    Generally, "a debtor who owes two or more accounts to a creditor may direct to
    which account any money which he voluntarily pays shall be applied." Lumber Co. v.
    Workman, 
    105 Kan. 505
    , 509, 
    185 P. 288
    (1919). Assuming without deciding that the
    rule applies in this case and that CFNB violated the rule, the district court's holding
    regarding damages is still supported by substantial competent evidence. CFNB's
    attorneys sent the Nichols a letter on March 24, 2014, stating that CFNB had accelerated
    both loans and begun the foreclosure process. To accelerate a loan means "[t]he
    advancing of a loan agreement's maturity date so that payment of the entire debt is due
    immediately." Black's Law Dictionary 14 (10th ed. 2014). At that time, the Nichols owed
    $33,359.40 on the 2010 Loan and $37,273.39 on the 2012 Loan. Even if CFNB had
    allocated the payments exactly as Kurtis directed, they still would have been tens of
    thousands of dollars short of satisfying their debt. The March 24, 2014 letter stated that
    CFNB directed its attorneys to file a lawsuit to collect the Nichols' debts and to foreclose
    the real estate mortgages. CFNB's application of the April 2, 2014 payment is not what
    led to the foreclosure of the Nichols homes—their failure to make timely, complete
    payments on the loans led to foreclosure of their homes.
    The Nichols also claim that CFNB's allocation of the payments violated the
    UCCC. First, they allege a violation of K.S.A. 16a-3-205 by failing to provide them with
    accurate receipts of the $5,855.94 in payments. This provision of the UCCC provides that
    "[t]he creditor shall deliver or mail to the consumer, without request, a written receipt for
    each payment by coin or currency on an obligation pursuant to a consumer credit
    transaction." K.S.A. 16a-3-205(1). The district court held that the bank teller did provide
    the Nichols with receipts. This is supported by substantial competent evidence, as the
    receipts are part of the record on appeal. The district court went on to explain that the
    Nichols' complaint was not that they did not get a receipt, but that CFNB later applied the
    funds differently than the Nichols believed they would be applied.
    26
    The Nichols assert that "receipts provided by the creditor should accurately reflect
    the amount(s) paid and the account(s) those payments are applied to." However, the
    statute does not say this. It simply says that the creditor must give the consumer a written
    receipt for each cash payment made on an obligation pursuant to a consumer credit
    transaction. K.S.A. 16a-3-205. It does not state that there is a penalty for error in the
    receipt. And, it does not state that the receipt must show exactly how payments are
    applied. Even if it did, the April 8, 2014 letter provided the Nichols with a written receipt
    showing how the money was apportioned to their various obligations. Furthermore, even
    if CFNB failed to provide an accurate receipt, the Nichols fail to cite a provision of the
    UCCC which would enable them to recover damages for the miscommunication.
    Finally, the Nichols allege that CFNB violated K.S.A. 16a-2-502(5). This section
    provides: "For delinquency charge purposes, a payment made prior to the due date of the
    next installment payment shall be applied to the previous installment. For all other
    purposes, payments are applied to installments in the order in which they fall due."
    K.S.A. 16a-2-502(5). The Nichols conclusively assert that this language prohibits CFNB
    from collecting late fees until all missed payments are made. Due to the conclusory
    nature of their argument, it is difficult to comprehend how the Nichols believe that CFNB
    violated this statute. Furthermore, the Nichols' argument is contradicted by another
    provision in the statute. This provision states: "A delinquency charge may be collected
    only once on an installment however long it remains in default. A delinquency charge
    may be collected at the time it accrues or at any time thereafter." K.S.A. 16a-2-502(3).
    In response to the Nichols' argument on this point, the district court held that the
    purpose of this statute is to "ensure that the non-payment of a delinquency fee in a late
    payment is not the means to add another delinquency fee on the account." This holding is
    supported by the text of the statute, and the comments accompanying it. See K.S.A. 16a-
    2-502, cmt. 2 (stating this section is aimed at preventing the practices of assessing
    "multiple delinquency charges stemming from a single delayed payment"). The Nichols
    27
    do not allege that CFNB engaged in the prohibited practice of assessing multiple late fees
    for a single instance of failing to make a timely payment. Thus, their claim of error under
    K.S.A. 16a-2-502 must fail.
    In sum, we find that the district court did not commit any reversible error in its
    holdings in this case.
    Affirmed.
    28