Commonwealth v. Henry , 475 Mass. 117 ( 2016 )


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    SJC-11965
    COMMONWEALTH   vs.   KIM HENRY.
    Essex.     February 10, 2016. - August 8, 2016.
    Present:     Gants, C.J., Spina, Cordy, Botsford, Duffly, Lenk, &
    Hines, JJ.
    Restitution. Practice, Criminal, Probation, Restitution.
    Supreme Judicial Court, Superintendence of inferior courts.
    Complaint received and sworn to in the Salem Division of
    the District Court Department on November 7, 2013.
    A proceeding to determine restitution was had before
    Michael C. Lauranzano, J.
    The Supreme Judicial Court granted an application for
    direct appellate review.
    Rebecca Kiley, Committee for Public Counsel Services, for
    the defendant.
    Kenneth E. Steinfield, Assistant District Attorney, for the
    Commonwealth.
    Matthew R. Segal & Jessie J. Rossman, for the American
    Civil Liberties Union Foundation of Massachusetts, amicus
    curiae, submitted a brief.
    2
    GANTS, C.J.   This case presents two issues on appeal:
    first, whether a defendant's ability to pay should be considered
    by a judge in deciding whether to order restitution as a
    condition of probation and in deciding the amount of any such
    restitution; and second, where goods are stolen from a retail
    store, whether the amount of the victim's actual economic loss
    for purposes of restitution is the replacement value or the
    retail sales value of the stolen goods.   As to the first issue,
    we hold that in determining whether to impose restitution and
    the amount of any such restitution, a judge must consider a
    defendant's ability to pay, and may not impose a longer period
    of probation or extend the length of probation because of a
    defendant's limited ability to pay restitution.   As to the
    second issue, we hold that, in cases of retail theft, the amount
    of actual economic loss for purposes of restitution is the
    replacement value of the stolen goods unless the Commonwealth
    proves by a preponderance of the evidence that the stolen goods
    would otherwise have been sold, in which case the retail sales
    value is the better measure of actual loss.1
    Background.   The defendant was employed as a cashier at a
    Walmart department store in Salem.   A Walmart video camera
    captured the defendant "free-bagging" items; that is, with
    1
    We acknowledge the amicus brief submitted by the American
    Civil Liberties Union of Massachusetts.
    3
    certain customers, she placed some store items into bags without
    scanning the items at the cash register, so that these customers
    received these items without paying for them.   As a result, in
    November, 2013, a complaint issued in the Salem Division of the
    District Court Department alleging that the defendant stole the
    property of Walmart having a value of more than $250 pursuant to
    a single larcenous scheme on various dates between July 20 and
    September 4, 2013, in violation of G. L. c. 266, § 30 (1).     In
    April, 2014, the defendant admitted to facts sufficient to
    warrant a finding of guilty, and the judge continued her case
    without a finding for eighteen months, with restitution to be
    determined at a later date.2   The defendant was placed on
    administrative probation for eighteen months, with a special
    condition that she have no contact with Walmart.
    At a restitution hearing in September, 2014, the defendant
    stipulated that the loss to Walmart was $5,256.10, and a judge
    (who was not the plea judge) ordered that restitution in that
    amount be paid.   However, in October, 2014, the defendant filed
    a motion to revise and revoke the order of restitution, which
    2
    The defendant recommended that her case be continued
    without a finding for eighteen months. The prosecutor
    recommended that a guilty finding be entered, that she be placed
    on probation for a period of two years, and that she be ordered
    as a condition of probation to pay Walmart $5,256.10 in
    restitution. The defendant accepted the judge's disposition
    even though it exceeded her recommendation. See G. L. c. 278,
    § 18.
    4
    was allowed, and a new restitution hearing was held in November,
    2014, before yet another judge.   At this evidentiary hearing,
    the Commonwealth offered testimony from Ronald Capistran, the
    loss protection manager at the Salem Walmart, who calculated
    that the retail sales price of the items stolen totaled
    $5,256.10.   He estimated that the "markup" on most of the items
    sold in the store was "somewhere between [seven per cent] and
    probably [fifteen per cent]" but, in a rare case, "it could be
    [fifty]" per cent.    The defendant testified that she was
    "discharged" from Walmart in September, 2013, after working
    there as a cashier for nearly twelve years.    She received
    unemployment benefits for approximately three months following
    her termination, but was found ineligible for such benefits
    after a department of unemployment assistance hearing and was
    ordered to reimburse the Commonwealth for the benefits she had
    received.    At the time of the restitution hearing, she had been
    unable to find employment and had no income or government
    assistance of any kind.   She had been evicted from her apartment
    and was staying with someone, but not paying rent.   She
    testified that she "free-bagged" the items only for friends, and
    received only fifty dollars once for having done so.
    The prosecutor argued that restitution should be based on
    the retail sales value of the items stolen because the theft was
    at the point of sale, and Walmart was deprived of the value of
    5
    the goods that should have been paid by the customer.     The
    prosecutor also argued that the amount of restitution should not
    be reduced based on the defendant's inability to pay because the
    defendant "by her actions created her inability to pay in that
    she was fired from a job by stealing."   The defendant argued
    that the actual loss to Walmart is the replacement cost of the
    stolen goods, not their retail price, because Walmart is not
    entitled to recover in restitution for its lost profits.        The
    defendant also argued that she should not be ordered to pay
    restitution because she was financially unable to pay, noting
    that, if ordered to pay "any figure remotely near" the amount of
    restitution sought, she will be in violation of her probation
    because of her inability to pay.   The judge declared that the
    loss is measured by the retail loss and ordered that restitution
    in the amount of $5,256 be paid during the period of probation
    at a rate to be determined by the probation department.3    The
    defendant timely appealed from this order, and we allowed the
    defendant's application for direct appellate review.
    Discussion.   A judge may order a defendant to pay
    restitution to the victim as a condition of probation provided
    that the "[r]estitution is limited to economic losses caused by
    the defendant's conduct and documented by the victim."
    3
    The judge waived the probation supervision fee and the
    indigent counsel fee.
    6
    Commonwealth v. McIntyre, 
    436 Mass. 829
    , 833-834 (2002).           See
    Commonwealth v. Nawn, 
    394 Mass. 1
    , 6 (1985) ("There is no
    question that restitution is an appropriate consideration in a
    criminal sentencing").     "The procedure used to determine the
    amount of restitution or reparation must be reasonable and
    fair."    
    Id. at 6-7.
      The prosecution should disclose prior to
    the hearing the amount of restitution it seeks.     
    Id. at 7,
    citing People v. Gallagher, 
    55 Mich. App. 613
    , 620 (1974).
    Where the defendant does not stipulate to the amount, the judge
    should conduct an evidentiary hearing at which "the Commonwealth
    bears the burden of proving by a preponderance of the evidence
    the amount of the victim's losses."     
    Nawn, 394 Mass. at 7-8
    .          At
    such a hearing, the victim may testify regarding the amount of
    the loss, and the defendant may cross-examine the victim, with
    such cross-examination limited to the issue of restitution.              
    Id. at 8.
        The defendant may rebut the victim's estimate of the
    amount of loss with expert testimony or other evidence.        
    Id. at 7.
    1.    Ability to pay.   In deciding whether to order
    restitution and, if so ordered, the amount, the judge should
    "consider whether the defendant is financially able to pay the
    amount ordered."     
    Nawn, 394 Mass. at 7
    , citing Model Sentencing
    and Corrections Act § 3-601(d), 10 U.L.A. 322 (Supp. 1984), and
    ABA Standards Relating to Probation § 3.2(d) (1970).        "The
    7
    amount of restitution is not merely the measure of the value of
    the goods and money stolen from the victim by the defendant; . .
    . the judge must also decide the amount that the defendant is
    able to pay and how such payment is to be made."     Nawn, supra at
    8-9.
    In practice, this means that, at the close of the
    evidentiary hearing, the judge must make two findings in
    deciding whether to order restitution as a condition of
    probation and, where ordered, the amount of restitution to be
    paid during the period of probation.    First, the judge must
    determine the amount of the victim's actual economic loss
    causally connected to the defendant's crime.    See 
    McIntyre, 436 Mass. at 834
    .    The Commonwealth bears the burden of proof as to
    this finding.    See 
    Nawn, 394 Mass. at 7-8
    .   The order of
    restitution may not exceed this amount.    See Commonwealth v.
    Rotonda, 
    434 Mass. 211
    , 221 (2001).    Second, the judge must
    determine the amount the defendant is able to pay.     See Nawn,
    supra at 8-9.    Where a defendant claims that he or she is unable
    to pay the full amount of the victim's economic loss, the
    defendant bears the burden of proving an inability to pay.       See
    Commonwealth v. Porter, 
    462 Mass. 724
    , 732-733 (2012) (defendant
    bears burden of persuasion regarding indigency, in part because
    "[a] criminal defendant is the party in possession of all
    material facts regarding her own wealth and is asserting a
    8
    negative").   Cf. United States v. Fuentes, 
    107 F.3d 1515
    , 1532
    (11th Cir. 1997) (regarding restitution, "the defendant must
    establish her financial resources and needs by a preponderance
    of the evidence").
    We require a judge to consider the defendant's ability to
    pay when setting the restitution amount because a judge may
    order restitution in a criminal case only as a condition of
    probation, and therefore the collection of restitution is
    enforced by the threat or imposition of a criminal sanction for
    violation of a probation condition.   See Commonwealth v. Denehy,
    
    466 Mass. 723
    , 737 (2014); Commonwealth v. Goodwin, 
    458 Mass. 11
    , 15 (2010).   Cf. G. L. c. 258B, § 3 (u) (victim shall be
    informed of "right to pursue a civil action for damages relating
    to the crime, regardless of whether the court has ordered the
    defendant to make restitution to the victim").   A defendant can
    be found in violation of a probationary condition only where the
    violation was wilful, and the failure to make a restitution
    payment that the probationer is unable to pay is not a wilful
    violation of probation.   See Commonwealth v. Canadyan, 
    458 Mass. 574
    , 579 (2010) ("where there was no evidence of wilful
    noncompliance, a finding of violation of the condition of
    wearing an operable [global positioning system (GPS)] monitoring
    device was unwarranted, and is akin to punishing the defendant
    for being homeless"); Commonwealth v. Gomes, 
    407 Mass. 206
    , 212-
    9
    213 (1990) (imposition of default costs permitted only when
    default is wilful).    Cf. Bearden v. Georgia, 
    461 U.S. 660
    , 669
    n.10 (1983) ("Numerous decisions by state and federal courts
    have recognized that basic fairness forbids the revocation of
    probation when the probationer is without fault in his failure
    to pay the fine" [footnote omitted]).
    To allow a judge to impose a restitution amount that the
    defendant cannot afford to pay simply dooms the defendant to
    noncompliance.   Such noncompliance may trigger a notice of
    probation violation even though a probationer cannot be found in
    violation for failing to pay a restitution amount that the
    probationer cannot reasonably afford to pay.    See 
    Canadyan, supra
    ; 
    Gomes, supra
    .   Not only would a notice of violation under
    such circumstances waste the time of the court, but it imposes
    upon the blameless probationer the risk of an arrest on a
    probation warrant, of payment of a warrant fee, of being held in
    custody pending a hearing, and of probation revocation if the
    judge were to fail to recognize that inability to pay is a
    defense to the alleged violation.   See G. L. c. 276, § 87A; Fay
    v. Commonwealth, 
    379 Mass. 498
    , 504 (1980); Rule 3 of the
    District/Municipal Courts Rules for Probation Violation
    Proceedings, Mass. Ann. Laws Court Rules (LexisNexis 2015-2016).
    Burdening a defendant with these risks by imposing
    restitution that the defendant will be unable to pay violates
    10
    the fundamental principle that a criminal defendant should not
    face additional punishment solely because of his or her poverty.
    See 
    Canadyan, supra
    ; 
    Gomes, supra
    at 212-213.     Cf. 
    Bearden, 461 U.S. at 668-669
    ("if the probationer has made all reasonable
    efforts to pay the fine or restitution, and yet cannot do so
    through no fault of his own, it is fundamentally unfair to
    revoke probation automatically without considering whether
    adequate alternative methods of punishing the defendant are
    available" [footnote omitted]).   To avoid this unlawful result,
    we require the judge to consider the defendant's ability to pay
    when initially setting the restitution amount.4    See State v.
    Blank, 
    570 N.W.2d 924
    , 927 (Iowa 1997) ("A court's assessment of
    a defendant's reasonable ability to pay is a constitutional
    prerequisite for a criminal restitution order").    Cf. 
    Fuentes, 107 F.3d at 1529
    ("Although a sentencing court may order
    restitution even if the defendant is indigent at the time of
    sentencing, . . . it may not order restitution in an amount that
    the defendant cannot repay").
    4
    Where, because of the defendant's limited ability to pay,
    the restitution amount is less than the victim's total economic
    loss, nothing bars the victim from filing a civil action and
    obtaining a judgment against the defendant for the full amount
    of the loss. The victim may seek to collect on this judgment
    through a civil execution. See Commonwealth v. Klein, 
    400 Mass. 309
    , 311 (1987); Commonwealth v. Malick, 
    86 Mass. App. Ct. 174
    ,
    178 (2014); Fidelity Mgt. & Research Co. v. Ostrander, 40 Mass.
    App. Ct. 195, 199 (1996). See also G. L. c. 258B, § 3 (u).
    11
    A judge may not ignore a defendant's ability to pay in
    determining restitution under the rationale that, if the
    defendant were to violate the probation condition of payment of
    restitution because of an inability to pay, the judge would not
    revoke probation but would instead extend the period of
    probation to allow the defendant more time to pay.    Probation
    "serves as a disposition of and punishment for a crime; it is
    not a civil program or sanction" (emphasis in original).
    Commonwealth v. Cory, 
    454 Mass. 559
    , 566 (2009).     It punishes a
    defendant by ordering the defendant to comply with conditions
    deemed appropriate by the sentencing judge and, "[i]f a
    defendant violates one or more conditions of probation, a judge
    may revoke his probation and sentence him to a term of
    imprisonment for his underlying conviction, or return the
    defendant to probation, with new or revised conditions."
    Commonwealth v. Goodwin, 
    458 Mass. 11
    , 15 (2010).
    An extension of the period of probation punishes a
    defendant in two ways.   First, it extends the restrictions on a
    defendant's liberty arising from probation.   Under the general
    conditions of probation, a probationer may be required to report
    periodically to his or her probation officer, may not leave the
    State without permission, and must pay a monthly probation fee
    or, in lieu of payment, provide community service, unless
    payment is waived by the judge because of the order of
    12
    restitution.    See G. L. c. 276, § 87A; Commentary to Rules 2 and
    4 of the District/Municipal Courts Rules for Probation Violation
    Proceedings, Mass. Ann. Laws Court Rules, at 77-78, 86
    (LexisNexis 2015-2016).   A probation officer may search the home
    of a probationer by obtaining a warrant supported only by
    reasonable suspicion rather than probable cause.    See
    Commonwealth v. LaFrance, 
    402 Mass. 789
    , 792-793 (1988).
    Special conditions, where ordered, may impose further
    restrictions and obligations, such as drug and alcohol testing
    and evaluation, participation in treatment programs, GPS
    monitoring, and home confinement curfews.   See G. L. c. 276,
    § 87A.
    Second, where a probationary period is extended, and a
    defendant commits a new crime during the extended period, the
    defendant, in addition to being convicted and sentenced for the
    new crime, can have his or her probation revoked and be
    sentenced anew on the conviction for which he or she was placed
    on probation.   See 
    Goodwin, 458 Mass. at 17
    .   And probation may
    be revoked for the commission of a new crime based on proof by a
    preponderance of the evidence, so a defendant may be found not
    guilty at trial of committing the new crime where the evidence
    fell short of proof beyond a reasonable doubt but still have his
    or her probation revoked because a judge found it more likely
    than not that he or she committed the new crime.    See
    13
    Commonwealth v. Hartfield, 
    474 Mass. 474
    , 481-483 (2016).     Thus,
    extending the length of a probationary period because of a
    probationer's inability to pay subjects the probationer to
    additional punishment solely because of his or her poverty.       See
    
    Canadyan, 458 Mass. at 579
    ; 
    Gomes, 407 Mass. at 212-213
    .     We
    need not reach the question whether an extension of the length
    of probation in such circumstances violates the Massachusetts
    Declaration of Rights, because we invoke our superintendence
    power to declare that a judge may not extend the length of
    probation where a probationer violated an order of restitution
    5,6
    due solely to an inability to pay.
    For the same reasons, equal justice means that the length
    of probation supervision imposed at the time of sentence should
    not be affected by the financial means of the defendant or the
    ability of the defendant to pay restitution.   See Superior Court
    5
    A judge remains free to revoke probation or extend the
    term of probation where a probationer violates a condition of
    probation by willfully failing to pay a restitution amount he or
    she had the ability to pay. See Bearden v. Georgia, 
    461 U.S. 660
    , 668 (1983) ("If the probationer has willfully refused to
    pay the fine or restitution when he has the means to pay, the
    State is perfectly justified in using imprisonment as a sanction
    to enforce collection"); .Commonwealth v. Avram A., 83 Mass.
    App. Ct. 208, 212-213 (2013).
    6
    We acknowledge that extending the length of probation in
    such circumstances has not been recognized to be in violation of
    Federal constitutional law. See 
    Bearden, 461 U.S. at 674
    (where
    defendant on probation is unable to pay fine, court may extend
    time for payment).
    14
    Working Group on Sentencing Best Practices, Criminal Sentencing
    in the Superior Court:   Best Practices for Individualized
    Evidence-Based Sentencing, at 15 (Mar. 2016) (Superior Court
    Best Practices for Sentencing) ("An extended period of
    supervision for the purpose of collecting money can be
    particularly troublesome since it necessarily means that greater
    burdens are imposed on poor offenders compared to those with
    economic resources").    To ensure that a defendant does not face
    a longer probationary period because of his or her limited
    means, the ability to pay determination should be made only
    after the judge has determined the appropriate length of the
    probationary period based on the amount of time necessary to
    serve the twin goals of rehabilitating the defendant and
    protecting the public.   See 
    Cory, 454 Mass. at 567
    ; Commonwealth
    v. Lapointe, 
    435 Mass. 455
    , 459 (2011).    See also State v.
    Farrell, 
    207 Mont. 483
    , 498-499 (1984) (to impose longer
    suspended sentence because of defendant's indigency in order to
    extend time to pay restitution would violate due process and
    fundamental fairness).   Cf. Superior Court Best Practices for
    
    Sentencing, supra
    ("probationary terms should generally be
    limited in duration, extending only long enough to facilitate a
    period of structured reintegration into the community").     Once
    the judge has determined the appropriate length of the
    probationary period, restitution may be a condition of probation
    15
    for the length of that period at the maximum monthly amount that
    the defendant is able to pay, provided the total amount does not
    exceed the actual loss.   The amount of restitution ordered
    should not exceed this monthly amount multiplied by the months
    of probation, even if that amount is less than the amount of
    financial loss sustained by the victim.   The monthly amount must
    be determined by the judge; it cannot be delegated to the
    probation department.   But the judge may be aided in that
    determination by the guidance of the probation department.7
    7
    For example, where a defendant has been found guilty of
    shoplifting and the judge determines that the economic loss to
    the victim is $5,000, the judge might decide that the
    defendant's risk of future criminal conduct is most effectively
    diminished by two years of treatment for the defendant's drug
    and mental health problems, and that the defendant should
    therefore be placed on supervised probation for two years, with
    special conditions of drug and mental health treatment. Once
    the judge has decided on this two-year probationary period, the
    judge must then consider the defendant's ability to pay and
    determine the amount of restitution that the defendant is able
    to pay. The judge might determine that, for example, the
    defendant has the ability to pay fifty dollars per month for
    each of the twenty-four months. If the defendant successfully
    completes the probation period and meets the required monthly
    payments, the defendant's probation must be terminated, even
    though the defendant paid only $1,200 in restitution; probation
    may not be extended so that the victim may be paid the balance
    of $3,800. The victim may initiate a civil action to recover
    the unpaid balance of economic loss.
    Where a judge determines that there is no reason to impose
    probation other than to collect restitution, a judge may impose
    a brief period of probation (e.g., thirty or sixty days) and
    determine how much of the economic loss the defendant is able to
    pay during that time period, and make that amount of restitution
    a condition of the brief period of probation.
    16
    The defendant may be required to report to his or her
    probation officer any change in the defendant's ability to pay,
    and the probation officer may petition the judge to modify the
    condition of probation by increasing or decreasing the amount of
    restitution due based on any material change in the
    probationer's financial circumstances.   See 
    Goodwin, 458 Mass. at 18
    , quoting Buckley v. Quincy Div. of the Dist. Court Dep't,
    
    395 Mass. 815
    , 820 (1985) ("A judge may add or modify a
    probation condition that will increase the scope of the original
    probation conditions only where there has been a 'material
    change in the probationer's circumstances since the time that
    the terms of probation were initially imposed,' and where the
    added or modified conditions are not so punitive as to
    significantly increase the severity of the original probation").
    Cf. United States Sentencing Commission Guidelines Manual
    § 5B1.3(a)(7) (updated Nov. 2015) ("the defendant shall notify
    the court of any material change in the defendant's economic
    circumstances that might affect the defendant's ability to pay
    restitution").
    Because we have not previously had the opportunity to
    articulate the legal standard for determining the defendant's
    ability to pay restitution, we do so here for the first time.
    In determining the defendant's ability to pay, the judge must
    consider the financial resources of the defendant, including
    17
    income and net assets, and the defendant's financial
    obligations, including the amount necessary to meet minimum
    basic human needs such as food, shelter, and clothing for the
    defendant and his or her dependents.   Cf. G. L. c. 261, § 27A
    (a) (defining "[i]ndigent" with respect to civil litigants who
    seek waiver of court fees as person who is "unable to pay the
    fees and costs of the proceeding in which he is involved or is
    unable to do so without depriving himself or his dependents of
    the necessities of life, including food, shelter, and
    clothing"); United States v. McGiffen, 
    267 F.3d 581
    , 589 (7th
    Cir. 2001), citing United States v. Embry, 
    128 F.3d 584
    , 586
    (7th Cir. 1997) (in determining whether defendant is financially
    able to contribute to cost of appointed counsel, judge must find
    "whether requiring the contribution would impose an extreme
    hardship on the defendant, whether it would interfere with his
    obligations to his family, and whether there were third parties
    with valid claims to the funds"); Museitef v. United States, 
    131 F.3d 714
    , 716 (8th Cir. 1997) (test of inability to pay costs of
    appointed counsel "is whether repayment would cause such
    financial hardship as to make it impractical or unjust . . . .
    The ability to pay must be evaluated in light of the liquidity
    of the individual's finances, his personal and familial needs,
    or changes in his financial circumstances"); Model Penal Code:
    Sentencing § 6.04(2) (Proposed Official Draft 2012) ("The total
    18
    severity of economic sanctions imposed on an offender may never
    exceed the offender's ability to pay while retaining sufficient
    means for reasonable living expenses and existing family
    obligations").
    The payment of restitution, like any court-imposed fee,
    should not cause a defendant substantial financial hardship.
    See People v. Jackson, 
    483 Mich. 271
    , 275 (2009) (in determining
    defendant's ability to pay, judge must consider "whether the
    defendant remains indigent and whether repayment would cause
    manifest hardship").     Cf. S.J.C. Rule 3:10, § 10 (a), 475
    Mass.          (2016) ("The indigent counsel fee shall be waived
    where a judge, after the indigency verification process,
    determines that the party is unable without substantial
    financial hardship to pay the indigent counsel fee within 180
    days").     Restitution payments that would deprive the defendant
    or his or her dependents of minimum basic human needs would
    cause substantial financial hardship.     Where a defendant has
    been found indigent by the court for purposes of the appointment
    of counsel, a judge should consider carefully whether
    restitution can be ordered without causing substantial financial
    hardship.
    A judge may also consider a defendant's ability to earn
    based on "the defendant's employment history and financial
    prospects," 
    Nawn, 394 Mass. at 9
    , but a judge may attribute
    19
    potential income to the defendant only after specifically
    finding that the defendant is earning less than he or she could
    through reasonable effort.    Cf. Child Support Guidelines (Aug.
    1, 2013) (allowing attribution of potential income "[i]f the
    Court makes a determination that either party is earning less
    than he or she could through reasonable effort").
    2.   Order of restitution.   We now turn to the order of
    restitution in this case.    The judge here ordered restitution in
    the amount of the "retail loss" -- $5,256 -- even though the
    judge appeared to recognize that the defendant could not afford
    to pay that amount during the remaining period of her probation.8
    The judge did not set a monthly amount for the defendant to pay,
    but instead directed that the probation department set a payment
    schedule.   It was error for the judge to order restitution based
    only on the amount of loss, without considering whether the
    defendant was financially able to pay that amount during the
    remaining period of her probation.   It was also error for the
    8
    When the restitution hearing was conducted, the defendant
    had only approximately eleven months remaining on her eighteen-
    month probation term. The judge acknowledged that "you can't
    get blood out of a stone" and declared it "a sad case." He said
    that he did not know whether "she can get a job somewhere at
    Dunkin' Donuts and pay it off that way." He added, "I'm not
    sitting here feeling great about this, believe me. I feel
    terrible. . . . [B]ut a lot of that's on her. . . . [I}t's
    tough. I feel bad for her."
    20
    judge to delegate to the probation department the responsibility
    of establishing a payment schedule.
    The consequence of these errors demonstrates why it is so
    important that the ability to pay be considered in setting the
    amount of restitution.   Although the record does not reveal what
    payment schedule was established by the probation department, a
    notice of violation issued on May 11, 2015, for the defendant's
    failure to pay the required amount,9 and a warrant issued for her
    arrest when she failed to appear at the probation violation
    hearing on May 22.   The warrant was recalled on June 4, and she
    stipulated to a violation of her probation at a hearing on July
    15, where the judge restored her to the same terms and
    conditions of probation, but ordered her to make restitution
    payments of thirty dollars per month.   Although the defendant
    made the required monthly payments, on October 28, 2015, the day
    her probation was set to expire, the probation department issued
    a second notice of violation for her failure to pay the balance
    of her restitution, which the probation department calculated as
    $5,176.10   The probation hearing on that notice of violation has
    9
    The record on appeal reflects that the defendant made only
    two payments of five dollars for restitution.
    10
    The Commonwealth correctly noted that this amount is in
    error, and that the amount of restitution due on that date was
    actually $5,126.
    21
    been continued in light of this pending appeal.11     If the
    defendant had not been poor, she could have afforded to pay the
    restitution in full before October 28, 2015, and would no longer
    have been subject after that date to the conditions of probation
    or the risk that a new crime might result in her being
    resentenced on her larceny from Walmart.     It was only because of
    her poverty that she was subject to the prolonged punishment of
    probation.
    3.    Calculation of amount of economic loss.    The defendant
    claims that the judge erred, not only in failing to consider her
    ability to pay, but also in calculating the amount of
    restitution as the retail price of the items stolen.      We earlier
    noted that the payment of restitution "is limited to economic
    losses caused by the defendant's conduct and documented by the
    victim."    
    McIntyre, 436 Mass. at 834
    .    Because the purpose of
    restitution is to reimburse the victim "for any economic loss
    caused by the defendant's actions," 
    Rotonda, 434 Mass. at 221
    ,
    the amount of restitution may not exceed the victim's actual
    loss.     See 
    McIntyre, supra
    .   See also United States v. Ferdman,
    
    779 F.3d 1129
    , 1132 (10th Cir. 2015), quoting United States v.
    James, 
    564 F.3d 1237
    , 1243 (10th Cir. 2009) ("a district court
    may not order restitution in an amount that exceeds the actual
    11
    The record reflects that the defendant continued to make
    monthly restitution payments of thirty dollars at least through
    December, 2015.
    22
    loss caused by the defendant's conduct, which would amount to an
    illegal sentence constituting plain error"); United States v.
    Boccagna, 
    450 F.3d 107
    , 119 (2d Cir. 2006) ("Criminal
    restitution . . . is not concerned with a victim's disappointed
    expectations but only with [its] actual loss").
    Where items are stolen from a retail store, the actual loss
    to the victim is the replacement value of the items, that is,
    their wholesale price, unless the Commonwealth proves by a
    preponderance of the evidence that the items would have been
    sold were they not stolen, in which event the actual loss would
    be the retail price of the items.   See 
    Ferdman, 779 F.3d at 1140
    (considering restitution in the context of retail theft and
    holding that, "unless the Government can show the defendant's
    crime depleted the stock of a particular fungible or readily
    replaceable good . . . at a time when the victim might otherwise
    have been able to sell that good to a willing buyer, something
    akin to replacement or wholesale cost clearly appears the more
    accurate measure of actual loss"); People v. Chappelone, 
    183 Cal. App. 4th 1159
    , 1178-1179 (2010) (because prosecutor
    presented no evidence that store lost any sales of "mass-
    produced consumer goods" that it "sold in abundance," judge
    erred in awarding restitution in amount of retail value rather
    than replacement cost); State v. Islam, 359 Ore. 796, 807 (2016)
    ("[W]hen goods for sale are stolen from a retail seller and not
    23
    recovered, . . . the measure of 'economic damages' for the
    seller in a restitution proceeding is the same measure of
    damages that would be available to the seller in a tort action
    for conversion[:] . . . the reasonable market value of the goods
    converted at the time and place of conversion, and the market
    that determines that reasonable value is the market to which the
    seller would resort to replace the stolen goods, generally the
    wholesale market").   But see State v. Smith, 
    144 Idaho 687
    , 693
    (Ct. App. 2007) ("the district court did not err in calculating
    the amount of restitution owed for the property stolen . . . by
    using the ascertained retail value of that property").12
    Here, the record reflects that the theft occurred when the
    defendant's friends brought merchandise to her cashier counter,
    and that the defendant scanned some items and "free-bagged"
    others.   Although the record is silent as to how the defendant
    chose which items to "free-bag" and whether her friends knew in
    advance that she would "free-bag" particular items (or "free-
    bag" any), the judge reasonably could have inferred from the
    circumstances of the theft that, had the defendant scanned these
    12
    The concurrence contends that we should declare the
    retail price to be the best measure of actual loss in order to
    avoid placing an "extra burden" on victim retailers who seek
    restitution. Post at      .   A retailer should be able to
    ascertain the wholesale price of stolen items as easily as the
    retail price, and we do not think it unfair to require the
    victim retailer to show that it is more likely than not that the
    stolen items would have been sold to obtain the higher retail
    price as the measure of restitution.
    24
    items at her counter, the friends would have paid for them.
    Therefore, because these items were stolen, not from inventory,
    but after they were brought to the cashier's counter, the judge
    reasonably could have found by a preponderance of the evidence
    that these items would have been sold had they not been stolen,
    and that the retail price of the items was the appropriate
    measure of the victim's actual loss.   Although it is not plain
    that the judge applied this analysis in calculating the amount
    of restitution as the "retail loss," we conclude that the judge
    did not err in determining that the appropriate amount of the
    victim's actual loss in these circumstances was the aggregate
    retail price of the items stolen.
    Conclusion.   Because the judge erred in failing to consider
    the defendant's ability to pay in determining whether to order
    restitution and in determining the amount of restitution, we
    vacate the judge's restitution order and remand the case to the
    District Court for further proceedings consistent with this
    opinion.
    So ordered.
    CORDY, J. (concurring in part).   I agree that in setting an
    amount of restitution especially as a condition of a probation,
    a judge can and should take into account the likely ability of
    the defendant to pay that amount during the term of the
    probation imposed.   I disagree with the extra burden the court
    seems prepared to place on victims in establishing their
    economic loss in the context of thefts from a retail enterprise.
    It seems to me that the economic loss incurred in that
    context should be presumed to be the retail price of the goods
    stolen, an amount that can be readily ascertained and presented
    to the court at a restitution hearing.   See State v. Smith, 
    144 Idaho 687
    , 693 (2007) (where retailer's items stolen, correct
    value for restitution will generally be retail market value of
    items).
    The court suggests, however, that store owner victims are
    only entitled to restitution based on the retail prices of the
    items stolen if they can affirmatively prove by a preponderance
    of the evidence that the specific items would have been sold at
    the retail price if they had not been stolen.   This is an
    unnecessary burden in the ordinary case, and the cases cited by
    the court in support of its proposition are far from ordinary.
    For example, in People v. Chappelone, 
    183 Cal. App. 4th 1159
    (2010), the victim was the Target department store, and the
    principal defendant was an employee responsible for seeing that
    2
    damaged items and merchandise withdrawn by manufacturers were
    taken off the sales floor and returned to the appropriate entity
    for credit (or sold for deeply discounted prices to charitable
    organizations).   
    Id. at 1163,
    1165-1166.     The theft at issue
    involved large quantities of such items awaiting disposal from
    storage.   
    Id. at 1165.
    The court set restitution at $278,678, based on the full
    retail price of the goods.1    
    Id. at 1170.
      On appeal, the Court
    of Appeal noted that the vast majority of stolen goods had in
    fact been recovered and returned to Target, and that the items,
    even before the theft, were identified by Target as damaged or
    otherwise not saleable at retail in any event.2     
    Id. at 1173-
    1174.    In these circumstances, the Court of Appeal reasonably
    held that valuing the merchandise at its full retail price
    highly inflated its actual value, and the recovery of that
    amount would result in a windfall to Target.      
    Id. at 1178-1179.
    While the retail price was a "reasonable starting point the
    value should have been discounted to reflect the true nature of
    the goods."   
    Id. at 1175.
       Consequently, the restitution order
    was vacated and the matter remanded for a further hearing.
    1
    This amount also included $44,000 in expenses incurred by
    the Target department store during the investigation. People v.
    Chappelone, 
    183 Cal. App. 4th 1159
    , 1170 (2010).
    2
    The merchandise was ultimately donated by Target to
    charities. See 
    id. at 1171.
                                                                         3
    The facts in United States v. Ferdman, 
    779 F.3d 1129
    (2015), are also exceptional.      The items at issue in that case
    were eighty-six cellular telephones that the defendant purchased
    at Sprint stores (fraudulently using various corporate accounts)
    for a "subsidized price" contingent on Sprint service
    agreements.   
    Id. at 1131,
    1136.    The defendant then resold the
    telephones.   
    Id. The trial
    judge ordered restitution in an amount based on
    the full retail price that could have been charged to a customer
    purchasing the telephones without a service agreement.3     
    Id. at 1131.
       While the Appeals Court concluded that the trial court
    judge could ordinarily include lost retail sales and lost
    profits in a restitution order, the specific language of the
    Federal Mandatory Victims Restitution Act of 1996, as applied in
    this case, required more than just an unverified letter from
    Sprint stating that its losses were the full unsubsidized retail
    prices of the telephones, without any evidence from which the
    trial judge could infer that the defendant's theft caused the
    victim to lose actual retail sales at those prices.      
    Id. at 1136-1137,
    1139-1140.
    In sum, it is unnecessary in the present case to conclude
    anything other than that the retail price of goods stolen from a
    3
    This amount included apparently $3,300 in investigative
    costs incurred by Sprint. See United States v. Ferdman, 
    779 F.3d 1129
    , 1134 (2015).
    4
    retail store in the straightforward circumstances of this case
    was proper.