Commonwealth v. Thompson ( 2016 )


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    14-P-886                                               Appeals Court
    COMMONWEALTH     vs.   BRENISHA THOMPSON.
    No. 14-P-886.
    Middlesex.       March 24, 2016. - June 3, 2016.
    Present:    Katzmann, Rubin, & Wolohojian, JJ.
    Fraud. False Impersonation & Identity Fraud. Receiving Stolen
    Goods. Evidence, Fraud. Constitutional Law, Police power,
    Assistance of counsel, Harmless error. Due Process of Law,
    Jurisdiction over nonresident, Assistance of counsel.
    Jurisdiction, Nonresident. Error, Harmless. Practice,
    Criminal, Duplicative convictions, Lesser included offense,
    Assistance of counsel, Harmless error.
    Indictments found and returned in the Superior Court
    Department on January 26, 2012.
    The cases were tried before Sandra L. Hamlin, J.
    Patricia E. Muse for the defendant.
    Melissa Weisgold Johnsen, Assistant District Attorney
    (Charles A. Koech, Assistant District Attorney, with her) for
    the Commonwealth.
    KATZMANN, J.       The defendant was convicted by a Superior
    Court jury of two counts of credit card fraud over $250 in
    violation of G. L. c. 266, § 37C(e); two counts of credit card
    2
    fraud under $250 in violation of G. L. c. 266, § 37B(g); two
    counts of identity fraud in violation of G. L. c. 266, § 37E(b);
    one count of receiving stolen property with a value in excess of
    $250 in violation of G. L. c. 266, § 60; and one count of
    attempted credit card fraud in violation of G. L. c. 274, § 6.
    The defendant now appeals.   She challenges the sufficiency of
    the evidence underlying the identity fraud convictions and the
    credit card fraud convictions relating to one of the victims.
    We conclude that the defendant's identity fraud convictions
    are duplicative of her credit card fraud convictions, and that
    her conviction of receiving a stolen purse is legally
    inconsistent with her conviction of obtaining that purse through
    fraudulent use of a credit card.   Accordingly, we reverse and
    vacate the defendant's convictions of identity fraud and
    receiving stolen property.   We conclude that jurisdiction on the
    credit card fraud charges was properly laid in Massachusetts.
    Although it was error to admit the contested portions of a
    voicemail message the defendant left for the investigating
    detective in which she indicates that she would not talk with
    him unless an attorney was present and that she was asserting
    her right not to speak, we conclude that the error was harmless
    beyond a reasonable doubt, and that the error does not require
    reversal of the remaining convictions in the context of the
    trial as a whole.   We thus affirm the credit card convictions.
    3
    Background.    In March of 2011, Ranwa Raad of Boxborough
    received a telephone call from Deckers.com, a seller of shoes,
    inquiring about a $476 charge made to her credit card on March
    22, 2011.   Raad promptly contacted her credit card company to
    report this as an unauthorized charge.   As a result, the credit
    card was canceled.   On the same day of the Deckers.com charge,
    Raad's card was also used for a $326 charge on Coach.com, which
    markets purses.   Raad had not made this purchase either.
    On March 29, 2011, Raad went to her local police station to
    report the unauthorized activity on her credit card.   She met
    with Detective Benjamin Levine, who began an investigation.
    Levine obtained transaction detail records for the Coach.com
    charge and determined that while the charge was billed to Raad
    at her home address in Boxborough, the electronic mail (e-mail)
    address associated with the order was "Brenisha@yahoo.com" and
    the purchased item (a purse) was shipped via Federal Express
    (FedEx) delivery service to "Bre Thompdon" at 145 Eastern
    Avenue, apartment 203, in Manchester, New Hampshire.
    Around the same time in March, 2011, Pat Luoto of Hudson
    received a credit card statement with numerous charges from
    February and March that she had not made or authorized,
    including charges to Comcast, a digital cable television and
    Internet service provider; New Hampshire Turnpike EZ Pass (EZ
    Pass); Red Oak Property Management in Manchester, New Hampshire;
    4
    and Backcountry.com, which markets winter apparel.     Luoto had
    never used Comcast, did not have an EZ Pass registered in New
    Hampshire, did not know what Red Oak Property Management was,
    and did not frequent Backcountry.com.    Luoto called her credit
    card company to report the problem.     In addition, there were
    charges on her card for hotels in New York City, a restaurant in
    Rye, New York, a prepaid wireless telephone company, and
    Mycleanpc.com that Luoto had not made or authorized.     Luoto's
    credit card was canceled as a result of the fraud.
    After meeting with Raad, Levine contacted Detective Jean
    Roers of the Manchester, New Hampshire, police department and
    asked her to visit 145 Eastern Avenue, apartment 203, in
    Manchester to see if she could ascertain the status of the FedEx
    delivery from Coach.com.
    When Roers knocked on the door at the Eastern Avenue
    apartment on March 29, 2011, it was the defendant, Brenisha
    Thompson, who answered.    The defendant acknowledged that she had
    received a Coach brand purse in a FedEx package.     She said that
    she had not been expecting the purse, but that she thought it
    was sent to her by her former boy friend, Vincent Rennie.     The
    defendant added that Rennie had previously asked her if she was
    willing to make some extra money on the side by receiving
    packages of clothing, shoes, and purses in the mail and
    repackaging and shipping the merchandise elsewhere or
    5
    transferring the goods to others in person.   She stated,
    however, that Rennie was living in New York or New Jersey and
    that, other than one e-mail message, they had not been in
    contact since a fight at Christmas.
    Roers told the defendant that the purse was evidence and
    would have to be turned over to the police in Boxborough.     The
    defendant complied, first emptying the purse of her wallet,
    keys, makeup, and other personal belongings before handing it
    over to Roers.
    Detective Levine initially suspected that the unauthorized
    charges on Raad's credit card related to a larger international
    scheme in which unassuming people are recruited on a classified
    advertisement Web site such as Craigslist or social networking
    sites to receive shipments of fraudulently obtained goods and
    repackage and reship them, typically out of the country.    As a
    result, he obtained shipping records from both United Parcel
    Service (UPS) and FedEx for the defendant's address.   These
    records revealed only one additional delivery to the defendant's
    Manchester apartment, a UPS delivery from Backcountry.com.
    Levine was later able to determine that the Backcountry.com
    delivery was a woman's North Face brand fleece jacket that had
    been ordered for $88.70 using Luoto's credit card on March 6,
    2011.   The billing address on the order was Luoto's Hudson
    address.   The e-mail address associated with the order, however,
    6
    was once again "Brenisha@yahoo.com."    The online order for the
    fleece jacket was placed from an "IP address" registered to
    Comcast in Manchester, New Hampshire.   Levine reached out to
    Luoto and ultimately discovered the additional unauthorized
    charges to Luoto's credit card recited above.
    Levine's investigation also revealed that the apartment on
    Eastern Avenue was rented in the name of "Bre Thompson" through
    Red Oak Property Management, though the rent was sometimes paid
    by the defendant and sometimes by Rennie.   Levine further
    obtained audio recordings of calls to a wireless telephone
    company in which an individual identifies himself as Vincent
    Rennie and uses Luoto's credit card information to add minutes
    to a prepaid wireless account while claiming that Luoto's credit
    card belonged to the defendant.   The New York City hotel charges
    on Luoto's card were linked to an e-mail address ostensibly
    maintained by Rennie, "VRennie51@gmail.com."
    Neither Raad nor Luoto had ever met the defendant,
    authorized her to use their credit cards, or used the e-mail
    account "Brenisha@yahoo.com."   Luoto further testified that she
    did not know Vincent Rennie.
    As part of Levine's investigation, he sought to meet with
    the defendant to discuss the case.   On April 6, 2011, the
    defendant called Levine and left him the following voicemail
    message:
    7
    "Hi, Detective [Levine]. This is Brenisha
    Thompson. I was calling to leave you a message to say
    that I would not be able to make it down today for
    [indiscernible] my mom's house down in [Hampden] this
    past weekend looks good, so I just wanted to see her
    and my family and I was planning on going down there
    next weekend to see her, but I'm going to go down
    there [indiscernible] and actually to go and see her.
    "I feel that if I did go down there without legal
    representation, I just wanted to have you know an
    attorney there I want to be very cooperative with you
    and I just wanted to assert my right to not to say
    anything and you know if they're going to proceed with
    this [investigation] I guess, you know, where are we
    going to go from there. I mean I think I know
    [Vincent] did not do this. I know [who did it], but
    you know I can't prove that this person he did it
    because he's been [wrecking] my life for the past few
    years and he has [indiscernible]. It's something that
    I've been dealing with between you and I all these
    [indiscernible].
    "I will contact you back. You have my number.
    Okay. Sorry. Have a nice day."
    Following indictment, the defendant was tried and convicted
    by a Superior Court jury on the charges identified above.   She
    now appeals.
    Discussion.   We first consider the defendant's challenges
    to the identity fraud convictions and the question whether they
    are duplicative of the credit card convictions, the
    jurisdictional viability of her receiving stolen property and
    credit card convictions, and the sufficiency of the evidence
    with respect to the convictions in connection with the use of
    Luoto's credit card.   Finally, we address the defendant's claim
    8
    of reversible error in the admission of her April 6 voicemail
    message.
    1.    Identity fraud convictions.   The defendant challenges
    the sufficiency of the evidence underlying her identity fraud
    convictions, contending, in part, that if the Commonwealth could
    rely on the same proof concerning use of the victims' credit
    cards to support both the credit card fraud convictions and
    identity fraud convictions, then identity fraud would
    effectively be a lesser included offense of credit card fraud.
    While we do not accept the argument in the form presented by the
    defendant, we conclude, based on the elements of the offenses of
    credit card fraud and identity fraud pursued by the Commonwealth
    here, that identity fraud is a lesser included offense.1
    "[A] lesser included offense is one which is necessarily
    accomplished on commission of the greater crime."     Commonwealth
    1
    "When statutory crimes can be violated in multiple ways,
    comparison of their elements must focus on the specific
    variations that the defendant is alleged to have committed. For
    example, if a greater offense contains two independent theories
    of liability, it is sufficient that a lesser offense be subsumed
    within the particular theory that was alleged." Commonwealth v.
    Roderiques, 
    462 Mass. 415
    , 421 (2012). Here, the Commonwealth
    alleged that the defendant violated G. L. c. 266, § 37C(e), as
    amended by St. 1987, c. 468, § 3, "by representing without the
    consent of the cardholder that [s]he is said cardholder" as
    opposed to "by representing that [s]he is the holder of a card
    and such card has not in fact been issued." Accordingly, we
    focus on that specific variation of credit card fraud, as well
    as the specific variation of identity fraud charged by the
    Commonwealth, in conducting the elements-based test infra.
    9
    v. Porro, 
    458 Mass. 526
    , 531 (2010), quoting from Commonwealth
    v. D'Amour, 
    428 Mass. 725
    , 748 (1999).   When comparing the two
    crimes, we consider the elements of the crimes rather than the
    facts of any particular case.   See Commonwealth v. Vick, 
    454 Mass. 418
    , 431 (2009).   "A crime is a lesser-included offense of
    another crime if each of its elements is also an element of the
    other crime."   Commonwealth v. Roderiques, 
    462 Mass. 415
    , 421
    (2012) (quotation omitted).   With these principles in mind, we
    turn to the elements of the two crimes at issue here.
    The parties have not alerted us to any authority that has
    distilled the elements of credit card fraud, and we are not
    aware of any.   Cf. Commonwealth v. Pearson, 
    77 Mass. App. Ct. 95
    , 98 n.9 (2010) (noting that "neither the Superior Court nor
    the District Court has a model instruction for violations of
    [G. L. c. 266,] § 37B or § 37C").   Under the provision of G. L.
    c. 266, § 37C(e), relevant here, "[w]hoever, with intent to
    defraud . . . obtains money, goods or services or anything else
    of value by representing without the consent of the cardholder
    that he is said cardholder . . . , where the value of money,
    goods or services obtained in violation of this section is in
    excess of two hundred and fifty dollars . . . shall be punished
    . . . ."   The statute further defines the term "cardholder" as
    "the person named on the face of a credit card to whom or for
    10
    whose benefit the credit card is issued by an issuer."   G. L.
    c. 266, § 37A, as amended by St. 1969, c. 832.
    We therefore discern that conviction under this variation
    of credit card fraud requires proof beyond a reasonable doubt
    that the defendant (1) represented himself as the person named
    on a credit card; (2) did so without the consent of the person
    named on the card; (3) by doing so obtained money, goods, or
    services or anything else of value in excess of $250; and (4)
    did so with the intent to defraud.2   Aside from relaxing the
    requirement that the thing obtained have a value in excess of
    $250, we do not see that the fraudulent use of a credit card
    under $250 penalized by G. L. c. 266, § 37B(g), comprises
    different basic elements.
    In terms of the variation of identity fraud at issue here,
    a conviction under G. L. c. 266, § 37E(b), "requires that the
    2
    The elements we identify here generally track those
    recited by the judge in her final charge: (1) that the
    defendant falsely represented herself, directly or indirectly,
    as another person; (2) that she did so without that person's
    consent; (3) that she made such a representation to obtain
    money, goods, services or anything of value; and (4) that she
    did so with the intent to defraud. Although the judge's
    recitation of the elements does not include the term
    "cardholder," the judge had previously recited portions of some
    of the indictments that use the "cardholder" language,
    repeatedly referred to the charge as fraudulent use of a credit
    card, and, immediately before breaking down the elements,
    specified that the statute at issue "prohibits anyone from
    intending to defraud, by obtaining money, goods, services or
    anything of value, by representing, without the consent of the
    cardholder, that she is the cardholder" (emphasis added).
    11
    Commonwealth prove beyond a reasonable doubt four elements,
    specifically, that a defendant (1) posed as another person; (2)
    did so without that person's express authorization; (3) used the
    other person's identifying information to obtain, or attempt to
    obtain, something of value; and (4) did so with the intent to
    defraud."   Commonwealth v. Giavazzi, 
    60 Mass. App. Ct. 374
    , 376
    (2004) (footnote omitted).   See Commonwealth v. Catalano, 
    74 Mass. App. Ct. 580
    , 582 (2009).   The statute explains that to
    "pose" means "to falsely represent oneself, directly or
    indirectly, as another person or persons" and that "personal
    identifying information" means "any name or number that may be
    used, alone or in conjunction with any other information, to
    assume the identity of an individual, including," inter alia,
    "any name" and a "credit card number."   G. L. c. 266, § 37E(a),
    inserted by St. 1998, c. 397, § 1.   Thus, we might restate the
    first element of identity fraud to read that a defendant (1)
    falsely represented himself, directly or indirectly, as another
    person.
    In comparing the elements of the two offenses, it is
    immediately apparent that they share an identical fourth element
    in the requirement of an intent to defraud.   There is also
    overlap between the first elements of the two offenses because
    it is implicit in credit card fraud's lack of consent
    requirement (the second element) that the person representing
    12
    himself as the cardholder in the first element is falsely
    representing himself, whether directly or indirectly, as another
    person, namely the cardholder.3   The second element of credit
    card fraud requires that the defendant make this representation
    without the cardholder's consent.   Identity fraud's second
    element requires that the defendant represent himself as another
    person without the other person's express authorization.    We do
    not see a meaningful difference between the use of "consent" and
    "authorization" in this context and so note that anything
    accomplished without consent is necessarily also done without
    express authorization.4   Finally, with respect to their third
    elements, when, by using the name on a credit card, someone
    obtains money, goods, or services or anything else of value,
    whether it be in excess of $250 or less than $250, that person
    has necessarily obtained or attempted to obtain something of
    3
    In expounding on the elements of identity fraud, the
    Supreme Judicial Court recently highlighted this overlap: "A
    false representation may be made . . . indirectly, e.g., through
    an electronic program where a person enters the credit card
    number of another attempting to act as the owner of that card."
    Commonwealth v. Mattier (No. 2), 
    474 Mass. 261
    , 267 n.9 (2016).
    4
    We understand the Legislature's unqualified use of
    "consent" in the credit card fraud statute to encompass both
    implicit and express consent. Cf. Commonwealth v. Ryan, 
    79 Mass. App. Ct. 179
    , 187-188 (2011). Thus, a lack of "consent"
    under this statute implies lack of both implicit and express
    consent and, consequently, lack of express authorization.
    13
    value by using personal identifying information, which includes
    names and credit card numbers.
    In sum, the variation of identity fraud under G. L. c. 266,
    § 37E(b), of which the defendant was convicted here "is
    necessarily accomplished on commission of the greater crime[s]"
    of the variations of credit card fraud under G. L. c. 266,
    §§ 37C(e) and 37B(g), of which the defendant was convicted, and
    so it is a lesser included offense.   Porro, 
    458 Mass. at 531
    .
    While there are many ways to commit identity fraud without
    committing credit card fraud, there are no ways to commit the
    credit card fraud charged here without committing the identity
    fraud charged here.5   Because its third element encompasses
    attempts to obtain anything of value, identity fraud is also a
    lesser included offense of the attempted credit card fraud of
    which the defendant was convicted as the Commonwealth's theory
    is that the defendant "fail[ed] in perpetration" or was
    "prevented in . . . perpetration," G. L. c. 274, § 6, of credit
    card fraud with respect to the Deckers.com order (by which she
    5
    It matters not that there are multiple ways of posing and
    using personal identifying information that would satisfy the
    elements of identity fraud and yet which do not involve the use
    of a credit card. "[W]hen a lesser offense contains an element
    that can be satisfied in multiple ways, and the purportedly
    greater offense can be satisfied in only one of those ways, the
    former is still included within the latter. Any person who
    violates the greater offense will still always violate the
    lesser offense." Roderiques, 462 Mass. at 421.
    14
    attempted to purchase three pairs of Ugg brand shoes and boots)
    only to the extent that she did not actually obtain the things
    of value that she sought.
    Because we have concluded that identity fraud is a lesser
    included offense of the defendant's convictions of credit card
    fraud (both over $250 and under $250) and attempted credit card
    fraud, it is apparent that the defendant stands convicted of
    cognate offenses, raising the specter of duplicative convictions
    and attendant double jeopardy concerns.   See Porro, 
    458 Mass. at 531
     ("[D]ouble jeopardy prohibits a defendant from being
    convicted and, therefore, sentenced, for both the greater and
    lesser offense as a result of the same act").6   Where a defendant
    is charged with both greater and lesser included offenses and
    "the judge does not clearly instruct the jury that they must
    find that the defendant committed separate and distinct criminal
    acts to convict on the different charges, the conviction of the
    lesser included offense must be vacated as duplicative, even in
    the absence of an objection, if there is any significant
    possibility that the jury may have based convictions of greater
    6
    We note that because the issue whether identity fraud is a
    lesser included offense of credit card fraud was not raised at
    trial, neither the judge nor the jury were asked to consider
    whether the offenses rested on separate and distinct acts or the
    prospect of duplicative convictions.
    15
    and lesser included offenses on the same act or series of acts."
    Commonwealth v. Kelly, 
    470 Mass. 682
    , 700 (2015).
    Not surprisingly, given that the issue whether identity
    fraud is a lesser included offense of credit card fraud was not
    raised at trial, the record does not reflect that a separate and
    distinct acts instruction was given.   "That the judge instructed
    the jury several times that they must consider each indictment
    separately did not equate to informing the jury that the
    [greater and lesser included] offenses must be factually based
    on separate and distinct acts."    Id. at 701.
    Moreover, it is apparent from the record that all of the
    Commonwealth's evidence relating to identity fraud concerned
    actions the defendant took in furtherance of her various
    fraudulent credit card transactions and her attempted credit
    card fraud.   Contrast id. at 702 ("[E]ven where, as here, there
    was evidence of separate and distinct acts sufficient to convict
    with respect to each assault and battery charge, the judge's
    failure to instruct the jury that each charge must be based on a
    separate and distinct act created a substantial risk of a
    miscarriage of justice").    We therefore conclude that the
    identity fraud convictions must be vacated as duplicative, and
    the indictments dismissed.
    2.   Receiving stolen property.    The defendant was also
    convicted of receiving stolen property for her possession of the
    16
    Coach purse retrieved by Detective Roers from the defendant's
    Manchester apartment in violation of G. L. c. 266, § 60.7     The
    indictment for this offense alleges that the offense occurred
    "at Boxborough, in the County of Middlesex."   We, however, are
    dubious of the jurisdictional basis for prosecuting this crime
    in the Commonwealth.   Although not initially raised by either
    party, jurisdictional questions "may be raised at any time in
    the progress of a case, including at the appellate level, and,
    indeed, it is the duty of an appellate court, if it becomes
    aware of a jurisdictional point, to raise it on its own motion."
    Commonwealth v. Zawatsky, 
    41 Mass. App. Ct. 392
    , 394 (1996).
    See Commonwealth v. Andler, 
    247 Mass. 580
    , 581-582 (1924).8
    "The general rule, accepted as 'axiomatic' by the courts in
    this country, is that a State may not prosecute an individual
    for a crime committed outside its boundaries."   Vasquez,
    petitioner, 
    428 Mass. 842
    , 848 (1999).   Our jurisdictional
    7
    General Laws c. 266, § 60, as amended by St. 1987, c. 468,
    § 4, provides, in pertinent part: "Whoever . . . receives or
    aids in the concealment of stolen or embezzled property, knowing
    it to have been stolen or embezzled, . . . shall, . . . if the
    value of such property exceeds two hundred and fifty dollars, be
    punished . . . ." The statute was amended in 2014, effective
    April 6, 2015 (St. 2014, c. 451, § 3); the amendment has no
    bearing on this case.
    8
    After initial argument of this appeal, we ordered
    supplemental briefing on the questions of jurisdiction for the
    receiving stolen property and credit card offenses. We also
    ordered supplemental briefing on the question whether identity
    fraud is a lesser included offense of credit card fraud.
    17
    doubts are reinforced by long-standing precedent indicating that
    Massachusetts lacks jurisdiction in cases of this kind where the
    defendant is found in possession of stolen goods outside the
    territorial boundaries of our Commonwealth even where the goods
    in question were first stolen in the Commonwealth.     See
    Commonwealth v. Phelps, 
    192 Mass. 591
    , 593-594 (1906) ("Although
    possession out of the Commonwealth of goods stolen in the
    Commonwealth would not of itself warrant a conviction for
    receiving them and aiding in their concealment here, evidence of
    such possession would be competent against one accused of that
    offence"); Commonwealth v. Obshatkin, 
    2 Mass. App. Ct. 1
    , 3
    (1974).
    In Phelps, the defendant had admitted to receiving the
    goods in question in Williamstown.   The defendant, however,
    claimed that he did not learn that the goods were stolen until
    the goods had been shipped out of State.      In response to this
    argument, the court approved a jury instruction that would have
    led the jury to understand "that in order to convict they must
    find that the defendant had acquired a guilty knowledge or
    belief when the goods first came into his possession, which was
    in this State or while they were in his possession subsequently
    in this State."   Phelps, 192 Mass. at 594.    The clear
    implication is that the defendant must both possess the stolen
    18
    goods and know that they are stolen while he is in the
    Commonwealth in order to be convicted here.
    Obshatkin also indicated that possession of the goods
    within Massachusetts was essential.     Obshatkin was "not a case
    in which the crime, or part of the crime, was shown to have been
    initiated beyond the boundaries of the Commonwealth but, rather,
    a case in which certain links in the chain of circumstantial
    evidence tending to prove the commission of a crime within the
    Commonwealth were discovered elsewhere."     Obshatkin, 2 Mass.
    App. Ct. at 4 (citations omitted).     Those links tended to
    warrant an inference by the jury that "that the receipt did take
    place in Massachusetts."   Id. at 3.    No similar inference is
    available to the Commonwealth here.
    It has been held that jurisdiction in the Commonwealth on
    charges of receiving stolen property is proper regardless of
    where the property was stolen so long as the defendant is in
    possession, or aids in the concealment, of this property in
    Massachusetts.   See, e.g., Commonwealth v. White, 
    123 Mass. 430
    ,
    433 (1877); Commonwealth v. Carroll, 
    360 Mass. 580
    , 586 (1971).
    But we are aware of no case, and the parties have not directed
    us to any, that stands for the obverse proposition that one can
    be convicted of receiving stolen property for control of stolen
    goods outside the Commonwealth so long as the property was first
    stolen in the Commonwealth.   In this case, there is the added
    19
    complication of determining whence, and from whom,9 the item in
    question, a Coach bag ordered over the Internet and apparently
    shipped to New Hampshire from Florida, was "stolen."10
    In considering the possibility that the underlying
    fraudulent use of the credit card used to effectively steal the
    bag serves as the basis for the proposition that the bag was
    stolen in or from Massachusetts, we are led to the conclusion
    that, in addition to an apparent lack of jurisdiction, the
    defendant's conviction of receiving stolen property must be
    vacated for a wholly separate reason.   Where the defendant
    stands convicted both of credit card fraud and knowing receipt
    of the fruits of that fraud, the latter conviction must fall
    because of the "well-established" principle, "as has been the
    9
    For example, the indictment alleges that the "leather bag"
    in question is "the property of Coach."
    10
    The Commonwealth also invokes G. L. c. 277, § 58A, which
    provides that the crime of receiving stolen property defined
    under G. L. c. 266, § 28, as amended by St. 1971, c. 694, "may
    be prosecuted and punished in the same jurisdiction in which the
    larceny or embezzlement of any property involved in the crime
    may be prosecuted and punished." Even if we agree for the sake
    of argument that the Coach bag was stolen in Massachusetts, the
    statute invoked by the Commonwealth "deals only with venue, and
    does not confer jurisdiction." Commonwealth v. Armstrong, 
    73 Mass. App. Ct. 245
    , 253-254 (2008) (interpreting G. L. c. 265,
    § 24A, which "conveys dual venue for trial of a crime in which a
    victim is transported within Massachusetts from one county to
    another in order to commit the crime"). We interpret language
    in Commonwealth v. Parrotta, 
    316 Mass. 307
    , 310-311 (1944),
    citing G. L. c. 277, § 58A, and discussing "exten[sion of] the
    territorial jurisdiction of the court" to similarly refer only
    to venue.
    20
    law of the Commonwealth for more than a century, that a person
    cannot be convicted of both larceny and receipt of the same
    goods."   Commonwealth v. Corcoran, 
    69 Mass. App. Ct. 123
    , 125,
    128 (2007).   See Commonwealth v. Nascimento, 
    421 Mass. 677
    , 683
    (1996), citing Commonwealth v. Haskins, 
    128 Mass. 60
    , 61 (1880)
    ("It is well established that it is inconsistent in law for a
    defendant to be convicted both of stealing property and of
    receiving the same property").11
    The defendant was found guilty on the indictment charging
    her with fraudulent use of a credit card in obtaining "a leather
    Coach bag."   Thus, although it may be challenging to state
    definitively from whom and where the bag was stolen, it is clear
    from the jury's verdict that, to the extent the bag was
    "stolen," the jury determined that it was stolen by the
    defendant.
    Consequently, we vacate the receiving stolen property
    conviction and direct that the indictment be dismissed on the
    11
    As the Nascimento court explained, in cases such as this,
    "[t]he jury should have been instructed that the defendant could
    not be convicted of receiving stolen property if they found that
    the defendant had stolen the same property. . . . When the
    inconsistent verdicts were returned, the judge might have sent
    the jury back for further deliberations with explanatory
    instructions." 421 Mass. at 683.
    21
    basis of the legal inconsistency12 between the credit card fraud
    conviction relating to the Coach purse and the receiving stolen
    property conviction relating to the same purse.   See Nascimento,
    421 Mass. at 684-685; Corcoran, 69 Mass. App. Ct. at 125 n.2.
    3.   Credit card fraud.   We are satisfied that jurisdiction
    on the credit card fraud charges is properly laid in
    Massachusetts.   Under well-established principles, a State has
    the power to make conduct or the result of conduct a crime if
    the conduct takes place or the result happens within its
    territorial jurisdiction.   That the defendant was in New
    Hampshire when she put into motion the credit card fraud by
    using the victims' credit cards without authorization does not
    deprive Massachusetts of jurisdiction where the defendant's
    actions (including inputting the Massachusetts addresses of the
    two victims as billing addresses) victimized two Massachusetts
    residents who were present in Massachusetts when the fraud was
    committed, and who were forced to account for unauthorized
    charges and to have their cards canceled in Massachusetts.
    12
    Our cases have explained that "[t]he same facts cannot
    lead to the conviction of a single defendant for both crimes
    because a conviction of receipt of stolen goods requires that
    the property already be stolen at the time of receipt."
    Corcoran, 69 Mass. App. Ct. at 127 n.6. Here, the credit card
    fraud -- and so the underlying theft -- was not complete until
    the defendant obtained goods of value in excess of $250 (the
    leather bag), which was the same point at which she received the
    stolen property.
    22
    Under its broad police powers, Massachusetts "has power to
    enact rules to regulate conduct, to the extent that such laws
    are necessary to secure the health, safety, good order, comfort,
    or general welfare of the community."   Commonwealth v. Ora, 
    451 Mass. 125
    , 129 (2008) (quotation omitted).   It is beyond dispute
    that the credit card fraud statute -- by protecting
    Massachusetts residents from credit card fraud and punishing
    conduct that is violative of the safety and good order of
    Massachusetts and the interests of the Commonwealth in ensuring
    that those who are within its borders do not suffer from
    criminality -- is a proper exercise of that police power.   The
    prosecution by Massachusetts in redress of the two cardholder
    victims who resided in Massachusetts at the time of the
    defendant's fraud thus falls squarely within that power.
    Quite apart from this victimization, jurisdiction is proper
    where the defendant violated her duty under G. L. c. 266,
    § 37C(e), to obtain consent from the cardholders to use their
    credit cards.   See Commonwealth v. Liotti, 
    49 Mass. App. Ct. 641
    , 642 n.2 (2000) ("A cardholder may consent to another person
    using his or her credit card").   Where each cardholder victim
    resided in Massachusetts at the time that her credit card was
    fraudulently used, we consider the victim's nonconsent as a
    "predicate act proving an offense element" that took place in
    Massachusetts for purposes of establishing a jurisdictional
    23
    basis for the defendant's convictions of credit card fraud and
    attempted credit card fraud.13    Commonwealth v. Armstrong, 
    73 Mass. App. Ct. 245
    , 251 (2008).    See Vasquez, petitioner, 428
    Mass. at 850 (referring to "general criminal-law rule that a
    crime involving a failure to act is committed at the place where
    the act is required to be performed" [quotation omitted]);
    Cypher, Criminal Practice and Procedure § 2:18, at 56-57 (4th
    ed. 2014) ("Crimes of omission are ordinarily regarded as
    committed at the place where the required act should have been
    performed, and the courts at such places have jurisdiction of
    the offender even if he was not personally present at any time
    therein"); Model Penal Code § 1.03(1)(e), at 34 (1985) (State
    has jurisdiction where "the offense consists of the omission to
    perform a legal duty imposed by the law of this State with
    13
    We further note that sound public policy reasons overlap
    with this exercise of jurisdiction in that we should not require
    victims to travel out-of-State to hold accountable those who
    have defrauded them, especially where, as we discuss further
    infra, there is nothing to suggest that they were victimized
    because of their own out-of-State conduct. Although the
    defendant here resided in a neighboring State (New Hampshire) at
    the time of her crimes, in the era of online credit card fraud,
    this same fact pattern might just as easily have involved a
    defendant living on the other side of the country. The victim's
    presence at the trials of these types of offenses is not a mere
    courtesy, but a virtual necessity for sufficient proof for
    conviction. Thus, in the context of the analogous lack of
    "express authorization" element of identity fraud, we have
    observed that "[o]rdinarily, absence of authorization will be
    shown by the testimony of the person whose identity has been
    used by another." Giavazzi, 60 Mass. App. Ct. at 377-378.
    24
    respect to domicile, residence or a relationship to a person,
    thing or transaction in the State").   See also State v. Roberts,
    
    143 So. 3d 936
    , 936 (Fla. Dist. Ct. App. 2014).14
    Nor is prosecution in Massachusetts barred by "[t]he
    general rule, accepted as 'axiomatic' by the courts in this
    country, . . . that a State may not prosecute an individual for
    a crime committed outside its boundaries."   Vasquez, petitioner,
    428 Mass. at 848.   "Despite this general rule, . . . a State is
    not deprived of jurisdiction over every criminal case in which
    the defendant was not physically present within the State's
    borders when the crime was committed."   Ibid.   Our courts have
    recognized "a very limited exception allowing a State
    extraterritorial jurisdiction over a criminal offense:    the
    'effects' doctrine."   Commonwealth v. Armstrong, 73 Mass. App.
    14
    In Roberts, 
    143 So. 3d at 936
    , the court concluded that
    Florida had jurisdiction over charges of fraudulent use of
    personal identification filed against an out-of-State defendant
    who used a Florida resident's name and Social Security number to
    establish a utility account in Indiana because the defendant's
    failure to obtain the victim's prior consent "was both an
    omission of a duty imposed by Florida law and an element of the
    underlying offense." The court reasoned that where the
    underlying statute prohibited use of personal identification
    information without authorization or prior consent, the duty to
    the victim "is best characterized as an affirmative obligation
    to obtain her prior permission in order to use her personal
    information." 
    Id. at 938
    . Jurisdiction was therefore
    appropriate under a State statute providing that an offense
    based on an omission to perform a duty imposed by Florida law,
    which in this case was the "gravamen of the offense," is
    committed within Florida regardless of whether the offender is
    within or outside the State. 
    Id. at 939
    .
    25
    Ct. at 249.   "The 'effects' doctrine provides that '[a]cts done
    outside a jurisdiction, but intended to produce and producing
    detrimental effects within it, justify a State in punishing the
    cause of the harm as if he had been present at the effect."
    Vasquez, petitioner, 428 Mass. at 848-849, quoting from
    Strassheim v. Daily, 
    221 U.S. 280
    , 285 (1911) (footnote
    omitted).15   In the case before us, we are satisfied that the
    effects of the credit card fraud were felt in the Commonwealth,
    especially where the conduct specifically victimized citizens of
    our Commonwealth while they were present in the Commonwealth.
    Contrast Armstrong, 73 Mass. App. Ct. at 252-253.
    Our conclusion, based on the effects test of Strassheim and
    Vasquez, petitioner, is consistent with the decisions of other
    courts that have confronted similar questions.   For example, in
    State v. Allen, 
    336 P.3d 1007
    , 1009 (N.M. Ct. App. 2014), the
    Court of Appeals of New Mexico was presented with the question
    whether the defendant could be prosecuted for identity theft in
    New Mexico "when he never set foot in New Mexico, and all the
    15
    Insofar as the defendant appears to argue that the
    Massachusetts courts lacked personal jurisdiction over her, we
    note that a similar claim was rejected in Vasquez, petitioner,
    428 Mass. at 846 ("The jurisprudence of personal jurisdiction
    has no bearing on the question whether a person may be brought
    to a State and tried there for crimes under that State's laws. .
    . . The petitioner's claim is more properly viewed as an
    argument [rejected by the court] that Oregon has no legislative
    jurisdiction to criminalize acts that occur outside the
    boundaries of the State").
    26
    acts of using Victim's identity occurred in other states."       The
    Allen court relied on Strassheim to "conclude that if a crime
    has a detrimental effect in a state, that state has territorial
    jurisdiction to prosecute the perpetrator notwithstanding that
    the acts were committed entirely within another state."     Id. at
    1013.   Where the victim "encountered issues trying to get a
    driver's license in New Mexico" and "was mailed rental car bills
    in New Mexico that were incurred by Defendant outside of New
    Mexico," the court was satisfied that the defendant's
    extraterritorial action had detrimental effects in New Mexico.
    Id. at 1014.   Here, the detrimental effects in Massachusetts of
    the defendant's conduct, forcing the victims to account for
    unauthorized charges and cancel their credit cards, are of
    equally sufficient jurisdictional weight.   Cf. G. L. c. 266,
    § 37E(d) (defining "financial loss sustained by a victim as a
    result" of identity fraud, for which convicted offenders "shall"
    be ordered to make restitution, to "include any costs incurred
    by such victim in correcting the credit history of such
    victim").
    The Allen court's finding of jurisdiction was further
    supported by its construal of the identity theft venue
    provisions of 
    N.M. Stat. Ann. § 30-16-24.1
    (G) (2009).     That
    statute directs that the crime "shall be considered to have been
    committed in the county:   (1) where the person whose identifying
    27
    information was appropriated . . . or . . . resided at the time
    of the offense; or (2) in which any part of the offense took
    place, regardless of whether the defendant was ever actually
    present in the county."   The court reasoned that this provision
    served the dual purpose of establishing venue and,
    notwithstanding the distinction between venue and jurisdiction,
    setting forth "a legislative determination that because the
    crime has an effect upon the victim in New Mexico, New Mexico
    has territorial jurisdiction over the offense, even if the acts
    are committed in another state."   Allen, 336 P.3d at 1014.16
    We find a similar legislative determination in the
    Massachusetts Legislature's inclusion of subsection (f) of the
    identity fraud statute, which provides, "police incident reports
    [concerning identity fraud] may be filed in any county where a
    victim resides, or in any county where the owner or license
    holder of personal information stores or maintains said personal
    information, the owner's or license holder's principal place of
    business or any county in which the breach of security occurred,
    in whole or in part."   G. L. c. 266, § 37E(f), inserted by
    16
    Like the crimes of identity fraud and credit card fraud
    charged here, one of the elements of identity theft in New
    Mexico is that the defendant acted "without authorization."
    Because of its conclusion based on Strassheim and the venue
    statute, the Allen court determined that it was not necessary
    "to determine whether the 'without authorization' of the crime
    must occur where the victim resides." Allen, 336 P.3d at 1010.
    28
    St. 2007, c. 82, § 18.   In empowering and directing local police
    departments to pursue identity fraud investigations, the statute
    reflects the Legislature's intent to protect victims of identity
    fraud who reside in Massachusetts.   This legislative intent
    should apply equally to credit card fraud victims where, as we
    have already discussed, a violation of G. L. c. 266, § 37C(e),
    automatically includes an identity fraud violation.   It is only
    logical, if not inevitable, that the prosecution of the offense
    will proceed, as it did here, in the jurisdiction where the
    crime is reported to police and investigated.   It would be
    absurd to allow victims to effectively commence prosecution of
    identity fraud where they reside but require them to report and
    prosecute credit card fraud predicated on the same conduct in
    another jurisdiction.
    The kind of jurisdictional issue we confront in this case
    is likely to appear with increasing frequency as criminals
    exploit our digital and virtual interconnectedness to prey on
    victims at a geographic remove.   We do not suggest that our
    analysis will govern all factual variations.    But the potential
    for complex factual variation need not detain us here.   Because
    the defendant failed to challenge the court's jurisdiction
    below, "the issue of territorial jurisdiction was not a live one
    at trial," Commonwealth v. Jaynes, 
    55 Mass. App. Ct. 301
    , 308
    (2002), and any factual nuances that might bear on jurisdiction
    29
    were not explored.   Although, as noted, we raised sua sponte the
    question of jurisdiction and received supplemental briefing, we
    are satisfied that there was jurisdiction (even if not exclusive
    jurisdiction) in Massachusetts17 where the undisputed evidence
    and inferences to be drawn therefrom support the conclusion that
    the victims resided in Massachusetts at all relevant times and
    felt the effects of the fraud in Massachusetts.   See LaFave,
    Substantive Criminal Law § 4.4(c)(1), at 308 (2d ed. 2003)
    (discussing Strassheim's "effects doctrine" and noting that
    "[o]n the other hand, a state probably has no power to protect
    its own citizens from conduct by non-citizens taking place in
    other states and resulting in harm there").18
    17
    Even prior to the Model Penal Code's rejection of "the
    old common law doctrines of strict territoriality and of
    assigning exclusive jurisdiction to the state where the last
    element occurred," Model Penal Code § 1.03 Explanatory Note, at
    35, courts in Massachusetts recognized the validity of
    concurrent criminal jurisdiction in at least some cases, such as
    larceny and homicide. For example, Commonwealth v. White, 
    358 Mass. 488
    , 492 n.7 (1970), quotes Justice Sedgwick's summary
    disposal of the argument against overlapping jurisdiction in
    Commonwealth v. Andrews, 
    2 Mass. 14
    , 22 (1806): "It is,
    however, said that although . . . [one defendant] might be
    punished in this state, he may still be punished in New
    Hampshire. And wherefore should he not? For myself I feel no
    such tenderness for thieves, as to desire that they should not
    be punished wherever guilty. If they offend against the laws of
    two states, I am willing they should be punished in both."
    18
    Our cases establish that where there is at least "a
    'reasonable and possible inference'" that the offense was
    committed outside the confines of Massachusetts, Commonwealth v.
    Adelson, 
    40 Mass. App. Ct. 585
    , 590 (1996), the question
    30
    4.   Sufficiency of evidence of use of Luoto's credit card.
    The defendant contends that the Commonwealth failed to adduce
    sufficient evidence of her use of Luoto's credit card to sustain
    her credit card fraud convictions with respect to that victim.
    For the reasons discussed below with respect specifically to
    charges to pay her landlord (Red Oak Property Management) and
    her EZ Pass fees as well as the purchase of the North Face
    jacket from Backcountry.com, we are satisfied that, viewed in
    the light most favorable to the Commonwealth, Commonwealth v.
    Latimore, 
    378 Mass. 671
    , 676-677 (1979), there was sufficient
    circumstantial evidence to convict the defendant.   The jury
    could have inferred that, with the intent to defraud and without
    Luoto's consent, the defendant represented that she was the
    person named on Luoto's credit card in order to consummate each
    of these transactions and, thereby, obtain goods and services in
    violation of G. L. c. 266, § 37C(e).
    "[w]hether a criminal act occurred within the territorial
    boundaries of the Commonwealth, and thus whether the
    Commonwealth has jurisdiction over the individual charged with
    that act, is a question of fact to be settled by proof. As
    such, it is an issue entrusted to the deliberative process of
    the jury." Commonwealth v. Travis, 
    408 Mass. 1
    , 8 (1990)
    (quotation omitted).
    However, "[w]here none of the relevant facts as developed
    during the trial [gives] rise to a reasonable and possible
    inference [that the relevant conduct took place] outside the
    confines of Massachusetts . . . the issue [is] properly within
    the province of the judge, as matter of law." Commonwealth v.
    Jaynes, 55 Mass. App. Ct. at 309 (quotation omitted).
    31
    5.   The unredacted voicemail message and the rights to
    counsel and silence.   At the end of the direct examination of
    Levine, the Commonwealth introduced a tape recording of a
    telephone message left by the defendant for Levine.    The
    admissibility of the voicemail message was discussed at multiple
    points in the proceedings.   The Commonwealth sought to admit the
    recording because its content conflicted with the defendant's
    statement to Roers in which she blamed Rennie, enabling the
    Commonwealth to argue that the "shift in stories" showed
    consciousness of guilt.    The Commonwealth contended that the
    communication showed that the defendant was evasive and
    "waffled" in her communication with the detective and provided
    the jury with an opportunity to assess from her tone of voice
    whether she was forthcoming.   The defendant objected, noting,
    inter alia, that the recording refers to the defendant's having
    made and broken a number of appointments to see Detective
    Levine, and that the defendant states that she does not want to
    speak to the police without an attorney.    Defense counsel argued
    that the jury would draw an adverse inference against the
    defendant based on her reluctance to meet with the police and
    her desire for a lawyer.
    The judge initially asked the Commonwealth if the voicemail
    message could be played without the reference to the defendant's
    wanting to talk to a lawyer.   Although the Commonwealth had
    32
    initially expressed doubts about how quickly that could be done,
    the prosecutor was confident it could be done by the following
    morning and was to look into the technological feasibility of
    redacting during a recess while the judge researched the
    underlying legal issues.   However, when the judge resumed the
    bench twenty minutes later, she decided to play the voicemail
    recording without redaction and give a limiting instruction.
    On appeal, the defendant contends that admitting the
    portion of her voicemail recording where she indicated that she
    did not want to speak with the police without an attorney and
    that she was asserting her "right to not to say anything"
    violated her right to counsel and due process as guaranteed by
    the Sixth and Fourteenth Amendments of the United States
    Constitution and art. 12 of the Massachusetts Declaration of
    Rights.   While we agree that it was error to admit that portion
    of the recording, we conclude that it was harmless beyond a
    reasonable doubt and reject the defendant's claim that the
    credit card convictions should be reversed.
    a.    Basic principles.   "The right to the advice of counsel
    would be of little value if the price for its exercise is the
    risk of an inference of guilt."    Commonwealth v. DePace, 
    433 Mass. 379
    , 383 (2001), quoting from Commonwealth v. Person, 
    400 Mass. 136
    , 141 (1987).   Indeed, Massachusetts cases establish
    that, at least under the State Constitution, even prearrest,
    33
    non-Mirandized invocations of the rights to silence or counsel
    should not be used to argue consciousness of guilt before the
    jury and should not even be introduced as evidence at trial
    because of the risk that the jury will draw that adverse
    inference.   See Person, 
    400 Mass. at 141
     (stating that it was
    improper for prosecutor to seek "to have the jury draw an
    inference of guilt from the defendant's decision to consult an
    attorney promptly after the shooting" and prearrest);
    Commonwealth v. Isabelle, 
    444 Mass. 416
    , 419 (2005) (testimony
    regarding defendant's prearrest, post-Miranda request for
    attorney in course of police questioning at hospital where her
    minor child was treated for injuries for which she was later
    charged "violated her State and Federal constitutional rights");
    Commonwealth v. Nolin, 
    448 Mass. 207
    , 222 (2007) ("[T]he due
    process protection embodied in the prohibition against arguing
    guilt from a defendant's decision to consult a lawyer extends
    beyond the police interrogation context").
    While there are multiple contexts in which a defendant may
    exercise her right to counsel (prearrest or postarrest, pre-
    Miranda or post-Miranda, in comments to the police or others),
    the general principle is that "requests to confer with counsel
    are not a proper subject for comment."    Commonwealth v.
    Johnston, 
    467 Mass. 674
    , 689 (2014).     "A defendant's decision to
    consult an attorney is not probative in the least of guilt or
    34
    innocence, and a prosecutor may not imply that only guilty
    people contact their attorneys."   Person, 
    400 Mass. at 141
    (quotation omitted).
    "Assertion of the right to remain silent is highly
    protected under Federal and State constitutional law.     See,
    e.g., Commonwealth v. Mahdi, 
    388 Mass. 679
    , 694-698 (1983)."
    Commonwealth v. Chase, 
    70 Mass. App. Ct. 826
    , 830-831 (2007).
    In the context of a noncustodial, prearrest exercise of the
    right to silence, our courts have cautioned that where a
    "defendant, who was clearly suspected of a crime and had good
    reason to be cautious about what he said to the police,
    expressly asserted his right to remain silent," "[s]uch an
    assertion is 'not competent testimony against such defendants.'"
    Id. at 832 (quotation omitted).    See Commonwealth v. Sazama, 
    339 Mass. 154
    , 157 (1959) ("A man, being interrogated under
    circumstances which reveal that he is suspected of crime, even
    if not under arrest, certainly may properly assert his
    constitutional right to consult counsel and may refuse, on the
    advice of counsel or otherwise, to make statements.     See art. 12
    of the Declaration of Rights of the Constitution of
    Massachusetts").
    The risk that a jury will draw an improper adverse
    inference from evidence of a defendant's desire to seek counsel
    or stay silent is sufficiently great that even evidence
    35
    concerning a defendant's failure to meet with law enforcement
    officers when requested should not be put before the jury.
    "[E]vidence of a defendant's refusal to comply with a police
    request may not be admitted because in so refusing a defendant
    furnishes evidence against himself, and admission of that
    evidence would violate art. 12."   Commonwealth v. Conkey, 
    430 Mass. 139
    , 141 (1999) (evidence of defendant's initial assent
    and subsequent failure to appear for fingerprinting should not
    have been admitted).
    In light of the clear guidance in the case law and
    implications for the defendant's rights to counsel, silence, and
    refusal to cooperate with the police, we conclude that the judge
    should have insisted that the Commonwealth redact the voicemail
    recording before it was played for the jury and submitted as
    evidence for their use in deliberations.   See Johnston, 467
    Mass. at 689 ("All references to counsel . . . should have been
    the subject of a motion to redact").   The failure to remove
    portions of the recording addressing the defendant's failure to
    meet with police, her desire to have counsel, and her desire to
    assert her right not to say anything to the police was error.
    b.   Harmlessness beyond a reasonable doubt.   Where the
    defendant preserved her objection to the erroneous admission of
    material that burdened her rights to counsel and silence, we
    determine whether the error was harmless beyond a reasonable
    36
    doubt by considering the factors initially set out in Mahdi, 
    388 Mass. at
    696-697:   "(1) the relationship between the evidence
    and the premise of the defense; (2) who introduced the issue at
    trial; (3) the weight or quantum of evidence of guilt; (4) the
    frequency of the reference; and (5) the availability or effect
    of curative instructions" (footnotes omitted).   See Johnston,
    467 Mass. at 690 & n.5; Commonwealth v. Letkowski, 
    469 Mass. 603
    , 617 n.22, 619 (2014).19
    "We proceed to analyze this case under the Mahdi factors,
    keeping in mind our standard that in addressing an error of this
    nature 'reversal is the norm, not the exception.'"   Chase, 70
    Mass. App. Ct. at 834, quoting from DePace, 433 Mass. at 385.
    19
    This is the most exacting standard of review to which the
    defendant's claim would be entitled consistent with our case
    law, discussed supra, that the error here violated the
    defendant's constitutional rights, at least under the State
    Constitution. That standard has not been applied in all cases
    where prearrest, pre-Miranda references to counsel are involved.
    See, e.g., Commonwealth v. Stuckich, 
    450 Mass. 449
    , 452-453
    (2008). In Stuckich, 450 Mass. at 453, the court applied the
    prejudicial error standard from Commonwealth v. Flebotte, 
    417 Mass. 348
     (1994), to the defendant's challenge of an erroneous
    jury instruction on consciousness of guilt where evidence had
    been presented both (i) that the defendant responded to the news
    from a detective that complaints had issued against him by
    saying that either the defendant or his lawyer would follow up
    with the detective and (ii) that the detective never heard back
    from the defendant. While determining that the underlying
    evidence did not qualify as consciousness of guilt evidence, the
    court did not address whether the evidence should not have been
    admitted in the first place or whether it (or comments by the
    prosecutor referencing that evidence in closing) constituted
    constitutional error. Stuckich, 450 Mass. at 452-454, 460.
    37
    Nevertheless, reversal is not automatic.   The circumstances of
    any given case will determine the outcome of the harmlessness
    analysis.   See, e.g., Commonwealth v. Peixoto, 
    430 Mass. 654
    ,
    661 (2000) (concluding that error in introduction of evidence of
    defendant's reluctance to speak with police without counsel was
    harmless where strength of Commonwealth's case was substantial,
    "truly objectionable part of the exchange came from" defendant's
    own testimony, defendant eventually gave statement to police,
    prosecutor did not dwell on challenged evidence, and judge gave
    "explicit and thorough" curative instruction).
    i.   The relationship between the evidence and the premise
    of the defense.   The defense was that Rennie was the culprit.
    The defendant suggested that Rennie used her name, e-mail
    address, and shipping address to have a plausible cover when he
    was ordering women's merchandise and that any benefits the
    defendant received (like rental payments) were just so Rennie
    could continue to use her address to keep his scheme going.      The
    defense also pointed to the circumstantial nature of the
    Commonwealth's case -- that there was no eyewitness who could
    identify the defendant as having used the credit cards.
    Evidence of consciousness of guilt from the defendant's shift in
    stories and exculpation of Rennie was therefore important to the
    Commonwealth's trial strategy to refute these arguments and to
    impeach the defense.   But the defendant's expression of her
    38
    desire to have counsel and to remain silent, as well as her
    failure to cooperate with the investigation, were also
    susceptible to consciousness of guilt interpretation and so
    could have impermissibly undermined the premise of the defense.
    As in Chase, 70 Mass. App. Ct. at 834, however, the
    Commonwealth's proof of consciousness of guilt did not rely
    heavily on the invocations of counsel and silence in the
    voicemail.    The Commonwealth relied on the nonobjectionable
    portions of the voicemail message for that proof, specifically
    the inconsistency between the defendant's implication of Rennie
    to Roers and an unidentified third-party culprit in the
    voicemail message, and "her tone of voice, her evasiveness in
    that voicemail."     Yet, it cannot be totally discounted that the
    evasiveness could have been interpreted as a reference to the
    defendant's failure to meet with Levine as much as her
    inculpation of an anonymous, new, third-party culprit who she
    claimed had been "wrecking" her life for years.
    Still, this is not a case where the prosecution explicitly
    argued that the defendant's desire to consult a lawyer (or
    remain silent or decline to meet with police) was consciousness
    of guilt.     Compare Person, 
    400 Mass. at 142
     ("The assistant
    district attorney erred in arguing that the decision to consult
    an attorney rather than a friend was evidence of consciousness
    of guilt").    This factor (the relationship between the evidence
    39
    and the defense) weighs in favor of the defendant, but not
    heavily so.
    ii.    Who introduced the issue at trial.   As noted, the
    Commonwealth sought to introduce the voicemail recording and it
    was admitted over the defendant's objection.     Thus, this factor
    supports the defendant.20
    iii.   The weight and quantum of evidence of guilt.    As in
    Chase, 70 Mass. App. Ct. at 835, "[t]he circumstantial evidence
    of guilt here was very strong."   As discussed more fully below,
    in order to sustain a conviction of credit card fraud, the
    Commonwealth must prove that, with the intent to defraud, the
    defendant represented herself as the person named on a credit
    card without the cardholder's consent and thereby obtained
    money, goods, or services.   See G. L. c. 266, § 37C(e).
    The evidence of the defendant's knowing participation in
    the credit card fraud, alone or jointly with Rennie, is nearly
    20
    On the other hand, we note that after the introduction of
    the voicemail recording, the defendant's cross-examination of
    Detective Levine elicited context for the investigation and her
    interactions with him. Thus, Levine testified that he had
    initially thought that the defendant was basically a pawn and
    remailer in a larger international scheme (and that remailers
    often do not get paid for their labor as promised and are out of
    pocket on shipping expenses). Levine had told the defendant
    that she would likely not be charged if she cooperated with his
    investigation, but that she would be charged if she failed to do
    so. He also told the defendant that he could not force her to
    come in for an interview, and he testified that she was
    "certainly free to exercise whatever . . . will she wants to and
    come in or not come in."
    40
    overwhelming.   The Commonwealth introduced ample proof that the
    defendant either represented herself as each of the victims, or
    assisted Rennie in doing so, in the course of numerous
    transactions using the victims' respective credit cards.    The
    purchases on the victims' credit cards directly benefited the
    defendant and were made under circumstances that strongly
    indicated her knowledge and involvement, such as the payment of
    rent on her apartment, payment of her EZ Pass fees, and the
    purchase of clothing and accessories that the defendant wanted
    (like the North Face jacket) and retained (like the Coach purse
    in which she was already storing personal items when Roers
    collected it as evidence).   Levine traced at least one of the
    orders to a Comcast "IP address" in Manchester, and the jury
    heard evidence that the defendant used Comcast at her Manchester
    apartment.
    More damningly, all of the online orders used the
    "Brenisha@yahoo.com" e-mail address.   The Commonwealth
    introduced extensive evidence that this was the e-mail address
    used by the defendant for personal and professional
    communication, and that she was the only one who used it.    This
    evidence included e-mail messages in which she sent her resume
    to apply for jobs and sent photographs of herself to Rennie and
    another individual.   In addition, the password used in
    connection with the order of the Ugg shoes through Deckers.com
    41
    was "Corvell83," a combination of the defendant's middle name
    and the year of her birth.   The defendant used this same
    password when creating other accounts, such as job recruiting
    Web sites, a Wal-Mart money card, and an account on the social
    media Web site Twitter, often in conjunction with the
    "Brenisha@yahoo.com" e-mail address.
    Some of the e-mail messages introduced further cemented the
    connection between the defendant and the fraudulent use of the
    victims' credit cards.   For example, when the defendant
    attempted to purchase the three pairs of Ugg shoes through
    Deckers.com, the purchase was rejected on suspicion of fraud.
    In addition to the call that alerted Raad to the suspicious
    activity on March 23, 2011, at 8:32 A.M., the manufacturer of
    Ugg shoes sent an e-mail message addressed to Raad requesting
    that she contact the manufacturer's order processing department
    to provide more information for her protection.   However,
    because the defendant's e-mail address had been entered in the
    purchase interface, this message intended for Raad was routed to
    the defendant's Yahoo account.   An e-mail message was then sent
    from the defendant's Yahoo account at 5:30 P.M. that same day
    asking, "What type of info do you need?"   The Commonwealth also
    introduced a March 10, 2011, e-mail message from the defendant's
    Yahoo account sent in response to an inquiry from a Web site
    called Bizrate seeking confirmation of receipt of the North Face
    42
    jacket ordered from Backcountry.com in which the defendant
    replied:   "Love my fleece, I will be buying the thicker fleece."
    The jury could permissibly infer that the defendant input
    the victims' names, contact information, and credit card numbers
    into various online order forms or otherwise conveyed that same
    information to vendors and that in so doing, and in responding
    to customer service inquiries, the defendant was fraudulently
    representing herself to be the victim named on the card she was
    using in order to obtain goods and services.   The circumstantial
    nature of the evidence does not undermine its strength.    Cf.
    Chase, 70 Mass. App. Ct. at 835 ("Although the evidence is
    purely circumstantial in the instant case, it singles out the
    defendant").   Despite the defendant's insistence to the
    contrary, much of the evidence here did in fact single her out.
    While Rennie is not excluded, the evidence clearly indicates the
    defendant's knowing participation, such as the payments for her
    rent and EZ Pass.
    Moreover, because the Commonwealth requested and received
    an instruction pursuant to Commonwealth v. Zanetti, 
    454 Mass. 449
     (2009), the defendant's theory concerning Rennie's
    involvement would not diminish the quantum of evidence of the
    defendant's guilt in light of the strong evidence that she
    "knowingly participated in the commission of the crime charged,
    with the intent required to commit the crime."   
    Id. at 468
    .     The
    43
    Commonwealth not surprisingly had already teed up Zanetti
    arguments in its closing, pointing out that it would be hard for
    someone who is behind on her bills to claim she had no idea
    payments on her behalf were made by someone else and that
    "regardless of who is more or less involved, the fact is just
    because she wasn't in on it alone doesn't mean that she wasn't
    in on it."
    The evidence that the defendant was aware of any scheme in
    which Rennie was involved came from the defendant's own comments
    to Roers.    That she joined that scheme for her own benefit is
    clearly inferable from her response to the e-mail message sent
    by the manufacturer of the Ugg shoes to Raad in which the
    defendant sought to resuscitate a fraudulent order charged to
    Raad's card that had been placed on hold, her e-mail message to
    Bizrate that she loved the fleece jacket ordered on Luoto's card
    using her e-mail address, her retention and use of the Coach
    purse ordered on Raad's card using her e-mail address, and the
    use of the credit cards to pay for her housing and
    transportation expenses.
    Where the evidence is "truly overwhelming," that factor
    alone has been found sufficient to render harmless an error of
    this kind.   DePace, 433 Mass. at 386.   But even if we take the
    view that the evidence was not quite so powerful, this factor
    still weighs heavily in favor of the Commonwealth.
    44
    iv.   Frequency of the reference.    Aside from playing the
    recording (which the jury also had in deliberations), the
    Commonwealth did not explicitly reference the defendant's
    comments about desiring a lawyer or asserting her right to stay
    silent or breaking plans to meet with the police.   Indeed, the
    defendant concedes that "after admitting the tape, the
    Commonwealth did not mention [the defendant's] consultation with
    a lawyer."   Compare id. at 385 (applying Mahdi factors on review
    for substantial likelihood of miscarriage of justice and
    reversing where erroneous introduction of defendant's request to
    speak to attorney was "aggravated" by prosecutor's "special
    treatment" of evidence, introducing it "not once, but twice" and
    enlarging defendant's written invocation of counsel on monitor
    "to maximize the impact on the jury").   As we noted favorably in
    Chase, 70 Mass. App. Ct. at 835, here "[t]he prosecutor did not
    . . . reference either statement in opening or closing or in
    [her] own questioning.   Nor was the point otherwise dwelt upon
    or emphasized."
    In its closing, presenting a litany of the evidence before
    the jury, the Commonwealth asked the jury to consider "all of
    the evidence . . . from the online orders[,] . . . the way the
    defendant benefited from all of those purchases, her motive to
    do it, the story that she told Detective Roers and how it
    conflicts with the voicemail that she left later on for
    45
    Detective Levine, her tone of voice, her evasiveness in that
    voicemail to Detective Levine, the fact that she had that Coach
    purse with her, with all of her personal items, it adds up that
    the defendant used [the victims'] credit cards and she used
    their identifying information to obtain or to attempt to obtain,
    the things that she wanted and that she couldn't have otherwise.
    And for that reason, I would ask you to find her guilty of all
    the charges."   While the defendant suggests on appeal that the
    reference to "evasiveness in the voicemail" was an invitation to
    the jury to consider that her desire to have an attorney present
    was evidence of consciousness of guilt, we discern "no
    indication that the prosecutor intended or encouraged the jury
    to draw that conclusion."   Nolin, 448 Mass. at 222 (where
    Commonwealth introduced recording of telephone conversation in
    which defendant, already detained on suspicion of murder, asked
    his friend to send lawyer immediately upon hearing that victim's
    body had at last been located, and although recording was
    introduced to show "that the defendant's reaction to news of
    discovery of the body was inconsistent with innocence," court
    found no substantial likelihood of miscarriage of justice where
    "the prosecutor made no mention of or argument premised on
    [defendant's] request that [his friend] send his attorney).     In
    short, the limited nature of the statements in the voicemail
    message and the Commonwealth's studious avoidance of any
    46
    explicit reference to the defendant's desire for counsel or
    silence favor the Commonwealth.    Indeed, the only party to
    explicitly raise the defendant's failure to meet with Levine was
    the defendant herself.21
    v.   Availability or effect of curative instructions.     Prior
    to playing the voicemail recording, the judge gave the following
    limiting instruction:   "in a moment you're going to hear the
    content of a telephone call.   And you may hear the defendant
    refer to the issue of wanting to talk to a lawyer.    That fact is
    not anything that you should hold against the defendant, nor
    should you draw any adverse inference.    It's just part of what
    she said, but the fact that she may have wanted to speak to a
    lawyer is no evidence of guilt."   The judge repeated a similar
    limiting instruction in the final charge.   That the "palliative
    benefits of a curative instruction," DePace, 433 Mass. at 385,
    were present here is another factor in favor of the
    21
    In closing argument, defense counsel said: "You have
    this DVD, this phone call left on the voicemail of Detective
    Levine at the Boxborough Police Department. Now, what does she
    say? She goes on about family issues, her mother and so on.
    So, from the Commonwealths perspective -- where's the meat
    potatoes in this? It's when she says, 'Vincent had nothing to
    do with it.'" Defense counsel went on to explain her
    implication of an unidentified third party and her failure to
    meet with Detective Levine as the actions of an
    "unsophisticated," "naive" woman who is "guilty of poor choice
    in boyfriends."
    47
    Commonwealth.    Prompt curative instructions can suffice to
    offset this kind of error.    See Peixoto, 430 Mass. at 661 & n.7.
    The defendant contends that the instruction further drew
    the jury's attention to the offending portion of the voicemail
    message.    However, although the defendant objected to the
    introduction of the unredacted voicemail message, she did not
    object to the judge's proposal to give a limiting instruction or
    to the instruction itself.    Moreover, "[j]urors are presumed to
    follow a judge's clear instructions and disregard [inadmissible
    evidence]."    Commonwealth v. Auclair, 
    444 Mass. 348
    , 358 (2005).
    While the instructions did not explicitly prohibit the jury
    from drawing adverse inferences from the related invocations of
    silence or the defendant's failure to meet with police, the
    defendant did not actually stay silent or refuse to interact
    with the police.    After the challenged portion of the message,
    the defendant goes on to make a substantive, self-serving
    statement to Levine, saying that Rennie is not responsible and
    that, while she cannot prove it, the person responsible is a
    third party who has "been [wrecking] [her] life for the past few
    years."    Despite its ultimately incriminating effect, her
    statement was obviously intended to further exculpate herself as
    well.   When a defendant follows a request for counsel or silence
    with a statement to the police, it mitigates the impact of any
    impermissible inference because the jury is not given the
    48
    impression that the defendant was hiding relevant information or
    left to speculate as to why the defendant asked to speak with
    her attorney.    Isabelle, 444 Mass. at 421.   See Peixoto, 430
    Mass. at 661 ("The defendant's ultimate decision to give a
    statement to the police also mitigates any impermissible
    inference the jury may have drawn from his initial hesitation to
    speak with them").
    In sum, on review of the evidence in the entire case, we
    conclude that the Mahdi "scoreboard," 
    388 Mass. at 697
    ,
    indicates that the erroneously admitted portions of the
    voicemail message are harmless beyond a reasonable doubt.
    "There was very strong circumstantial evidence of the
    defendant's guilt and significant evidence of consciousness of
    guilt on the part of the defendant that did not involve" her
    assertion of constitutional rights.    Chase, 70 Mass. App. Ct. at
    836.    The challenged statements were confined to one piece of
    evidence "and were not echoed by the prosecutor in [her]
    questions or opening or closing.    We therefore consider this one
    of the exceptional cases where objected-to and erroneous
    testimony regarding the defendant's assertion of [constitutional
    rights to counsel and silence] does not require reversal."
    Ibid.
    Conclusion.   The judgments on the counts alleging identity
    fraud and receiving stolen property are vacated, the verdicts
    49
    are set aside, and the indictments thereon are dismissed.   The
    judgments on the counts alleging credit card fraud and attempted
    credit card fraud are affirmed.
    So ordered.