Haskins v. Deutsche Bank National Trust Co. , 86 Mass. App. Ct. 632 ( 2014 )


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    13-P-506                                            Appeals Court
    JOHN E. HASKINS    vs. DEUTSCHE BANK NATIONAL TRUST COMPANY,
    trustee,1 & others.2
    No. 13-P-506.
    Worcester.       September 3, 2014. - November 10, 2014.
    Present:    Green, Graham, & Katzmann, JJ.
    Mortgage, Foreclosure. Notice, Foreclosure of mortgage.
    Assignment. Consumer Protection Act, Investigative demand.
    Fraud. Practice, Civil, Complaint. Contract, Implied
    covenant of good faith and fair dealing.
    Civil action commenced in the Superior Court Department on
    June 13, 2012.
    A motion to dismiss was heard by Janet Kenton-Walker, J.
    Adam T. Sherwin for the plaintiff.
    Christopher A. Cornetta for the defendants.
    GREEN, J.    We are called upon to address a question raised
    but not resolved in U.S. Bank Natl. Assn. v. Schumacher, 467
    1
    Of the Residential Asset Securitization Trust 2004-A2,
    Mortgage Pass-Through Certificates, Series 2004-B.
    2
    OneWest Bank, FSB; MERSCORP Holdings, Inc.; and Mortgage
    Electronic Registration Systems, Inc.
    
    2 Mass. 421
    (2014) (Schumacher):   whether a notice of a
    mortgagor's right to cure a mortgage loan default, sent pursuant
    to G. L. c. 244, § 35A, is deficient if it is sent by the
    mortgage servicing agent (rather than the record holder of the
    mortgage), or if it identifies the servicing agent as the
    mortgage holder.   We conclude that the notice in the present
    case complied with the statute, and affirm the judgment of the
    Superior Court dismissing the plaintiff's complaint.3
    Background.   The plaintiff, John E. Haskins, purchased his
    residence at 98 Southville Road, Southborough, in 2002.     In
    2004, incident to a refinancing transaction, he granted a
    mortgage to defendant Mortgage Electronic Registration Systems,
    Inc. (MERS), as nominee for First Magnus Financial Corporation
    (First Magnus).4   Haskins thereafter defaulted on his loan
    payment obligations and, by letter dated May 4, 2010, IndyMac
    Mortgage Services, the mortgage servicing division of defendant
    OneWest Bank, FSB (IndyMac), informed Haskins that he was in
    default, but that he had the right to cure the default within
    ninety days.   The letter identified "IndyMac Mortgage Services,
    3
    As discussed infra, we likewise reject the plaintiff's
    various other claims of error in the dismissal of his complaint.
    4
    As part of the refinancing, Haskins also executed a
    promissory note in favor of First Magnus.
    3
    a Division of OneWest Bank" as the mortgage holder.5   In fact,
    record title to the mortgage was held at the time by MERS, and
    the equitable or beneficial ownership of the loan secured by the
    mortgage was held by defendant Deutsche Bank National Trust
    Company (Deutsche Bank), as trustee of the Residential Asset
    Securitization Trust 2004-A2, Mortgage Pass-Through
    Certificates, Series 2004-B (securitization trust).    By letter
    dated December 8, 2010, IndyMac again advised Haskins of the
    default, and of his right to cure the default (this time within
    150 days); like the May 4 letter, the December 8 letter
    identified "IndyMac Mortgage Services, a Division of OneWest
    Bank" as the mortgage holder.    Haskins did not cure the default,
    and Deutsche Bank thereafter obtained a judgment from the Land
    Court, pursuant to the Servicemembers Civil Relief Act, allowing
    it to foreclose the mortgage pursuant to the statutory power of
    sale.    Prior to foreclosure, however, Haskins commenced the
    present action in Superior Court, seeking declaratory and
    injunctive relief to prevent the foreclosure, as well as money
    damages.    A judge allowed the defendants' motion to dismiss the
    complaint for failure to state a claim upon which relief may be
    granted.    The case comes to us on the plaintiff's appeal from
    the resulting judgment of dismissal.
    5
    The copy of the May 4 letter in the record (and attached
    as an exhibit to the plaintiff's amended complaint) contains
    only the first page of the letter.
    4
    Discussion.   1.   Section 35A notice.   In Schumacher, the
    Supreme Judicial Court considered whether alleged deficiencies
    in notice given to a defaulted borrower pursuant to G. L.
    c. 244, § 35A, furnished a basis to challenge the title acquired
    pursuant to a subsequent extrajudicial foreclosure 
    sale. 467 Mass. at 422
    .   The court concluded that the notice of a
    borrower's right to cure a default, required under § 35A, is not
    a part of the foreclosure process, but instead "is designed to
    give a mortgagor a fair opportunity to cure a default before the
    debt is accelerated and before the foreclosure process is
    commenced through invocation of the power of sale."     
    Id. at 431.
    Accordingly, "G. L. c. 244, § 35A, is not one of the statutes
    'relating to the foreclosure of mortgages by the exercise of a
    power of sale,'" ibid., quoting from G. L. c. 183, § 21, and a
    deficiency in the notice sent pursuant to § 35A does not furnish
    a basis to challenge the validity of the foreclosure.      See 
    id. at 429-430.
      Instead, the appropriate avenue for a borrower to
    raise a challenge to the form of notice given under § 35A is by
    means of an equitable action, prior to foreclosure, seeking to
    enjoin the foreclosure.   
    Id. at 422
    n.4.
    By virtue of its conclusion, the court did not reach the
    second of two questions on which it solicited amicus briefs:6
    6
    For reference to the amicus briefs filed in Schumacher,
    
    see 467 Mass. at 423
    n.5. We take judicial notice of the
    5
    whether a notice sent pursuant to § 35A that lists the name and
    address of the mortgage servicer, but incorrectly identifies it
    as the current holder of the mortgage, satisfies the statutory
    requirement that the notice inform the mortgagor of, inter alia,
    "the name and address of the mortgagee, or anyone holding
    thereunder."     G. L. c. 244, § 35A(c)(4), inserted by St. 2007,
    c. 206, § 11.7    The present appeal requires us to reach that
    question.
    General Laws c. 244, § 35A, gives a mortgagor of real
    property in the Commonwealth a right to cure a payment default
    before foreclosure proceedings may be commenced.8    In its present
    questions framed for amici, as described in the docket of that
    case.
    7
    This language now appears in § 35A(h)(4).
    8
    As approved on November 29, 2007, and made effective on
    May 1, 2008, § 35A gave mortgagors a ninety-day cure period.
    St. 2007, c. 206, § 11. The 2010 amendment, effective August 7,
    2010, among other things extended the presumptive cure period
    from ninety to 150 days, subject to certain exceptions not
    applicable in the present case. St. 2010, c. 258, § 7. The
    2007 version of § 35A was in effect at the time of the May 4
    notice (and throughout the ninety-day cure period following it).
    The 2010 version was in effect at the time of the December 8
    notice. The parties do not address why IndyMac sent the
    December 8 notice, or whether it, or the May 4 notice, should be
    considered the effective notice for purposes of this case. (As
    we indicated in note 5, the copy of the May 4 notice includes
    only the first page, and ends before the signature.) The
    question is immaterial, as both notices are identical in their
    references to IndyMac as the "mortgage holder," and the
    plaintiff asserts no claim that the December 8 notice failed in
    any other respect to meet the requirements imposed by the 2010
    amendments. For purposes of our discussion, we shall refer to
    6
    form, the statute provides that "[t]he mortgagee, or anyone
    holding thereunder, shall not accelerate maturity of the unpaid
    balance of [a residential mortgage or note secured thereby] or
    otherwise enforce the mortgage because of a default consisting
    of the mortgagor's failure to make any [payment required by such
    residential mortgage or note secured thereby] by any method
    authorized by this chapter or any other law until at least 150
    days after the date a written notice is given by the mortgagee
    to the mortgagor."    G. L. c. 244, § 35A(g), inserted by
    St. 2010, c. 258, § 7.    Subsection (h) of the statute provides
    that the required notice "shall inform" the mortgagor of various
    matters, as set out in the margin.9
    the December 8 notice and the version of the statute then in
    effect.
    9
    General Laws c. 244, § 35A(h), provides as follows:
    "(h) The notice required in subsection (g) shall inform the
    mortgagor of the following: --
    "(1) the nature of the default claimed on such mortgage of
    residential real property and of the mortgagor's right to
    cure the default by paying the sum of money required to
    cure the default;
    "(2) the date by which the mortgagor shall cure the default
    to avoid acceleration, a foreclosure or other action to
    seize the home, which date shall not be less than 150 days
    after service of the notice and the name, address and local
    or toll free telephone number of a person to whom the
    payment or tender shall be made unless a creditor chooses
    to begin foreclosure proceedings after a right to cure
    period lasting less than 150 days that engaged in a good
    faith effort to negotiate and agree upon a commercially
    7
    reasonable alternative but was not successful in resolving
    the dispute, in which case a foreclosure or other action to
    seize the home may take place on an earlier date to be
    specified;
    "(3) that, if the mortgagor does not cure the default by
    the date specified, the mortgagee, or anyone holding
    thereunder, may take steps to terminate the mortgagor's
    ownership in the property by a foreclosure proceeding or
    other action to seize the home;
    "(4) the name and address of the mortgagee, or anyone
    holding thereunder, and the telephone number of a
    representative of the mortgagee whom the mortgagor may
    contact if the mortgagor disagrees with the mortgagee's
    assertion that a default has occurred or the correctness of
    the mortgagee's calculation of the amount required to cure
    the default;
    "(5) the name of any current and former mortgage broker or
    mortgage loan originator for such mortgage or note securing
    the residential property;
    "(6) that the mortgagor may be eligible for assistance from
    the Homeownership Preservation Foundation or other
    foreclosure counseling agency, and the local or toll free
    telephone numbers the mortgagor may call to request this
    assistance;
    "(7) that the mortgagor may sell the property prior to the
    foreclosure sale and use the proceeds to pay off the
    mortgage;
    "(8) that the mortgagor may redeem the property by paying
    the total amount due, prior to the foreclosure sale;
    "(9) that the mortgagor may be evicted from the home after
    a foreclosure sale; and
    "(10) the mortgagor may have the following additional
    rights, depending on the terms of the residential mortgage:
    (i) to refinance the obligation by obtaining a loan which
    would fully repay the residential mortgage debtor; and (ii)
    to voluntarily grant a deed to the residential mortgage
    lender in lieu of foreclosure.
    8
    At the time of the December 8 notice, MERS held record
    title to the mortgage.   Accordingly, the notice was inaccurate
    in its identification of IndyMac as the current mortgage holder,
    if and to the extent an entity's status as mortgagee under the
    statute is determined by record title.10   The plaintiff contends
    that the disparity requires a conclusion that the notice is
    ineffective, because "we adhere to the familiar rule that 'one
    who sells under a power [of sale] must follow strictly its
    terms.    If he fails to do so there is no valid execution of the
    power, and the sale is wholly void.'"    U.S. Bank Natl. Assn. v.
    Ibanez, 
    458 Mass. 637
    , 646 (2011), quoting from Moore v. Dick,
    
    187 Mass. 207
    , 211 (1905).   In response, the defendants contend
    that a defect in a § 35A notice will render it ineffective only
    if the noncompliance would render a subsequent foreclosure "so
    fundamentally unfair that [the homeowner] is entitled to
    "The notice shall also include a declaration, in the
    language the creditor has regularly used in its
    communication with the borrower, appearing on the first
    page of the notice stating: 'This is an important notice
    concerning your right to live in your home. Have it
    translated at once.'
    "The division of banks shall adopt regulations in
    accordance with this subsection."
    10
    It also appears that, as servicer, IndyMac held no
    beneficial ownership interest in the mortgage, or in the debt
    secured thereby; instead, its role was strictly as servicing
    agent for Deutsche Bank (which in turn served as trustee of the
    securitization trust), the note holder and owner of the debt
    secured by the mortgage.
    9
    affirmative equitable relief . . . 'for reasons other than
    failure to comply strictly with the power of sale provided in
    the mortgage.'"   
    Schumacher, 467 Mass. at 433
    (Gants, J.,
    concurring), quoting from Bank of America, N.A. v. Rosa, 
    466 Mass. 613
    , 624 (2013).    See Bank of N.Y. Mellon Corp. v. Wain,
    
    85 Mass. App. Ct. 498
    , 501-502 (2014).    In our view, neither
    position is correct.
    As the Supreme Judicial Court made clear in Schumacher,
    § 35A "is not one of the statutes 'relating to the foreclosure
    of mortgages by the exercise of a power of 
    sale.'" 467 Mass. at 431
    , quoting from G. L. c. 183, § 21.    Accordingly, the rule of
    strict adherence observed in Ibanez and invoked by the plaintiff
    is inapposite.    However, the circumstances here are unlike those
    in Schumacher in a particularly important respect; indeed, the
    present case is in precisely the posture recognized by the court
    in Schumacher as appropriate to challenge the validity of a
    § 35A notice in order to prevent a foreclosure sale from going
    forward.   See Schumacher, supra at 422 n.4.   Accordingly, the
    standard of "fundamental unfairness" furnishes too narrow a lens
    through which to view potential grounds for relief based on a
    defective notice.11    We accordingly consider how the statutory
    11
    The fundamental unfairness standard discussed in
    Schumacher applies when a § 35A violation is raised in a
    postforeclosure summary process action, instead of properly in a
    preforeclosure equity 
    action. 467 Mass. at 433
    (Gants, J.,
    10
    requirements should be construed, using familiar principles of
    statutory construction.
    "Our primary duty in interpreting a statute is 'to
    effectuate the intent of the Legislature in enacting it.'
    International Org. of Masters v. Woods Hole, Martha's
    Vineyard & Nantucket S.S. Auth., 
    392 Mass. 811
    , 813 (1984).
    We begin with the language of the statute, as 'the
    principal source of insight into legislative intent.'
    Providence & Worcester R.R. v. Energy Facilities Siting
    Bd., 
    453 Mass. 135
    , 142 (2009), quoting New Bedford v.
    Energy Facilities Siting Council, 
    413 Mass. 482
    , 485
    (1992), S.C., 
    419 Mass. 1003
    (1995). Where the words are
    'plain and unambiguous' in their meaning, we view them as
    'conclusive as to legislative intent.' Sterilite Corp. v.
    Continental Cas. Co., 
    397 Mass. 837
    , 839 (1986). Where the
    meaning of a statute is not plain from its language, we
    consider 'the cause of its enactment, the mischief or
    imperfection to be remedied and the main object to be
    accomplished, to the end that the purpose of its framers
    may be effectuated.' DiFiore v. American Airlines, Inc.,
    
    454 Mass. 486
    , 490 (2009), quoting Industrial Fin. Corp. v.
    State Tax Comm'r, 
    367 Mass. 360
    , 364 (1975). See Oxford v.
    Oxford Water Co., 
    391 Mass. 581
    , 588 (1984), quoting
    Commonwealth v. Welosky, 
    276 Mass. 398
    , 401-402 (1931),
    cert. denied, 
    284 U.S. 684
    (1932) ('Statutes are to be
    interpreted . . . in connection with their development,
    their progression through the legislative body, the history
    of the times . . .'). 'Where possible, we construe the
    various provisions of a statute in harmony with one
    another, recognizing that the Legislature did not intend
    internal contradiction.' DiFiore v. American Airlines,
    Inc., supra at 491."
    Water Dept. of Fairhaven v. Department of Envtl. Protection, 
    455 Mass. 740
    , 744-745 (2010).
    concurring). Here, the plaintiff indeed filed a preforeclosure
    equity action. Because our view is that the § 35A notice in
    this case conformed to the statutory requirements, we do not
    reach the question what type of defect in the notice would
    entitle a mortgagor to relief.
    11
    Though the term "mortgagee" rests on centuries of common
    law, relatively recent developments in the methods by which
    residential mortgages are funded, held, and managed have
    introduced new complexity in typical residential finance
    transactions, creating some ambiguity in how some traditionally
    well-understood terms should be understood with reference to
    contemporary transaction structures.   Indeed, the Supreme
    Judicial Court recently observed that the term "mortgagee" as
    used in the statutes governing the foreclosure process "is not
    free from ambiguity."    Eaton v. Federal Natl. Mort. Assn., 
    462 Mass. 569
    , 571 (2012).   In Eaton, the court adopted an
    interpretation of the term in the context of a foreclosure sale
    to mean "the person or entity . . . holding the mortgage [at the
    time of a foreclosure sale] and also either holding the mortgage
    note or acting on behalf of the note holder."   
    Ibid. However, recognizing that
    its interpretation represented a departure from
    traditional practices resting on the understanding that a
    foreclosing mortgagee need hold only the mortgage and not the
    note, the court held that its interpretation would apply only
    prospectively.12   
    Id. at 588-589.
    12
    The notice at issue in the present case preceded the
    Eaton decision.
    12
    Section 35A contains no definition of the term
    "mortgagee."13   The recognized ambiguity of the term in the
    context of foreclosure sales, and in light of contemporary
    financing structures, precludes us from relying solely on the
    plain language of the statute to resolve the question of its
    meaning.   We accordingly consider "the cause of its enactment,
    the mischief or imperfection to be remedied and the main object
    to be accomplished, to the end that the purpose of its framers
    may be effectuated."   
    DiFiore, 454 Mass. at 490
    , quoting from
    Industrial Fin. 
    Corp., supra
    .
    General Laws c. 244, § 35A, was adopted in response to
    recommendations made in the "Report of the Mortgage Summit
    Working Groups, Recommended Solutions to Prevent Foreclosures
    and to Ensure Massachusetts Consumers Maintain the Dream of
    Homeownership," dated April 11, 2007 (Mortgage Summit Report),
    which itself was commissioned in "response to rising
    foreclosures both locally and nationally, increasing evidence of
    mortgage fraud, and other developments in the mortgage market."
    13
    We note that the 2010 amendments added a definition of
    "Creditor" as "a person or entity that holds or controls,
    partially, wholly, indirectly, directly, or in a nominee
    capacity, a mortgage loan securing a residential property,
    including, without limitation, an originator, holder, investor,
    assignee, successor, trust, trustee, nominee holder, Mortgage
    Electronic Registration System or mortgage servicer, including
    the Federal National Mortgage Association or the Federal Home
    Loan Mortgage Corporation. 'Creditor' shall also include any
    servant, employee or agent of a creditor." G. L. c. 244,
    § 35A(a), inserted by St. 2010, c. 258, § 7.
    13
    Mortgage Summit Report, supra at 2.   The Mortgage Summit Report
    highlighted what the authors considered "[f]our problems with
    existing Massachusetts law":   (1) "[t]he only pre-foreclosure
    notice required by Massachusetts law may be sent as few as 14
    days before the [foreclosure] sale"; (2) "Massachusetts law does
    not include a right to cure a default to prevent foreclosure";
    (3) "Massachusetts law allows foreclosure sales without a prior
    court proceeding"; and (4) "Massachusetts homeowners get no
    notice of what happens at the foreclosure sale of their home."
    
    Id. at 16.
      Accordingly, the Mortgage Summit Report recommended
    implementation of a requirement that notice be sent to
    defaulting borrowers ninety days before commencement of
    foreclosure, advising them of a right to cure a payment default
    and thereby avoid foreclosure, and a prohibition against
    imposition of attorney's fees or other costs during the
    specified cure period.   
    Id. at 17.
    As originally adopted, § 35A tracked the Mortgage Summit
    Report recommendation of a notice requirement preceding
    commencement of foreclosure, and a ninety-day cure period,
    exactly.   The statute also required the notice to advise the
    mortgagor of, inter alia, the nature of the default, the name of
    any current and former mortgage broker or mortgage loan
    originator, the potential eligibility of the mortgagor for
    assistance from the Massachusetts Housing Finance Agency (and
    14
    information about how the mortgagor might request such
    assistance), and the "name and address of the mortgagee, or
    anyone holding thereunder, and the telephone number of a
    representative of the mortgagee whom the mortgagor may contact
    if the mortgagor disagrees with the mortgagee's assertion that a
    default has occurred or the correctness of the mortgagee's
    calculation of the amount required to cure the default."     G. L.
    c. 244, § 35A(c)(4), inserted by St. 2007, c. 206, § 11.
    The evident purpose of the notice required by § 35A is to
    "give a mortgagor a fair opportunity to cure a default before
    the debt is accelerated and before the foreclosure process is
    commenced through invocation of the power of sale."     
    Schumacher, 467 Mass. at 431
    .   To accomplish that purpose, the statutory
    notice is designed to provide the mortgagor with the information
    necessary to contact the party who holds all relevant
    information about the loan (including balances, payment history,
    and overdue payment amounts), and who holds authority to make
    decisions or otherwise take action to allow the mortgagor to
    cure any default, pay off the loan balance by means of a sale or
    refinancing, or undertake discussions of a possible modification
    of the loan.   In the circumstances of loans such as the one
    here, that party is the mortgage servicer.
    MERS typically holds a bare legal title to the mortgage
    security instrument.   See, e.g., 
    Eaton, 462 Mass. at 572
    ;
    15
    Sullivan v. Kondaur Capital Corp., 
    85 Mass. App. Ct. 202
    , 209
    (2014).   See generally Culhane v. Aurora Loan Servs. of Neb.,
    
    708 F.3d 282
    , 287 (1st Cir. 2013).   A securitization trust
    holding the equitable or beneficial interest in the debt secured
    by the mortgage likewise typically plays no active role in
    managing the mortgage (though a securitization trust does hold
    the authority to accept or reject modification proposals
    negotiated by the servicer, and to direct ultimate decisions
    concerning whether to complete or abandon a foreclosure sale);
    instead the servicer is responsible for collecting and recording
    instalment payments on the loan, conducting communications with
    the mortgagor, and managing the foreclosure process if the loan
    goes into default (or alternatively considering terms of a loan
    modification).   See generally Levitin & Twomey, Mortgage
    Servicing, 28 Yale J. on Reg. 1, 16, 23 (2011).   Viewed against
    the statutory objective of furnishing a mortgagor with the
    information necessary to contact the party from whom information
    about the loan may be obtained, to whom any curative payment may
    be made, or with whom modification discussions might be
    conducted, it is sensible to consider the servicer within the
    scope of parties encompassed by the term "mortgagee" in
    § 35A(h)(4).14   Moreover, nothing in the statutory objective
    14
    We acknowledge the observation in Eaton that "[w]here the
    Legislature uses the same words in several sections which
    16
    appears to be furthered by furnishing the mortgagor with the
    name and address of the mortgagee in circumstances where the
    loan is serviced by a different entity.   In such circumstances,
    as we have observed, all relevant information concerning the
    loan and all communications with the mortgagor will be with the
    servicer (here, IndyMac) and not the holder of either the legal
    interest in the mortgage (here, MERS) or the beneficial interest
    in the loan (here, the securitization trust).15
    We are buttressed in our conclusion by the regulations
    promulgated by the division of banks pursuant to its rule-making
    authority set forth in § 35A(h), which include mortgage
    servicers among the entities included in the definition of the
    term "mortgagee" for purposes of effectuating the right to cure
    concern the same subject matter, the words must be presumed to
    have been used with the same meaning in each 
    section." 462 Mass. at 583
    (citation omitted). However, Eaton considered the
    meaning of "mortgagee" in the context of a foreclosure sale
    conducted under the statutory power of sale and, as we have
    observed, § 35A is not part of the foreclosure process. See
    
    Schumacher, 467 Mass. at 431
    .
    15
    By comparison, the requirement that the notice include
    the name and address of the mortgage broker or the loan
    originator, see G. L. c. 244, § 35A(h)(5), appears (in
    conjunction with § 35A[k], which requires a copy of the notice
    to be filed with the commissioner of the division of banks)
    designed to collect a database of information about mortgage
    loan originators who engaged in predatory loan origination
    practices. See Mortgage Summit Report, supra at 14.
    17
    notification process.   See 209 Code Mass. Regs. § 56.02 (2012).16
    Though that particular regulation was not promulgated until
    March 2, 2012, after the notice at issue here, it illustrates
    the interpretation of the statute by the administrative
    authority charged with its enforcement, which we consider to be
    reasonable for the reasons 
    explained supra
    .   We accordingly
    extend it substantial deference.   See Commerce Ins. Co. v.
    Commissioner of Ins., 
    447 Mass. 478
    , 481 (2006).   See also
    Massachusetts Med. Soc. v. Commissioner of Ins., 
    402 Mass. 44
    ,
    62 (1988) ("Where the [agency's] statutory interpretation is
    reasonable, . . . [we] should not supplant [its] judgment").
    For the foregoing reasons, we discern no merit in the
    plaintiff's contention that the § 35A notice was defective
    because it identified IndyMac (the mortgage servicer) as the
    16
    We also note that the "Frequently Asked Questions"
    section on the division of banks Web site includes the
    following:
    "Q: Is it acceptable for the servicer to put its name
    in the Notice everywhere the word 'Mortgagee' appears?"
    "A: Yes. It is acceptable for the servicer or any
    entity authorized to act on behalf of the mortgagee to put its
    name in every space that references mortgagee. The references
    should be consistent throughout the Notice."
    See Frequently Asked Questions on 150/90 Day Right To Cure
    Notice, available only at http://www.mass.gov/ocabr/banking-and-
    finance/laws-and-regulations/dob-faqs/faq04042012.html
    [http://perma.cc/R38E-KF6Y] (last visited November 6, 2014).
    18
    mortgage holder.   The motion judge correctly dismissed the count
    of the plaintiff's complaint asserting that claim.
    2.   Other issues.   The plaintiff's remaining claims of
    error require little discussion.    There is no merit to the
    plaintiff's claim that the § 35A notice was invalid because it
    was not sent by certified mail; the statute provides that notice
    given in that manner is "deemed delivered," but does not require
    the notice to be sent in that manner.     St. 2010, c. 258, § 7.
    In any event, the plaintiff acknowledges that he received the
    notice.   There is likewise no merit to the plaintiff's claim
    that MERS is without capacity to execute a valid assignment of
    the mortgage (because it held a bare legal title to the
    mortgage, separated from any beneficial interest).    See
    
    Sullivan, 85 Mass. App. Ct. at 209-210
    .    The plaintiff's claim
    under G. L. c. 93A was properly dismissed because he did not
    send the requisite demand prior to commencement of suit.17      See
    G. L. c. 93A, § 9(3); Kanamaru v. Holyoke Mut. Ins. Co., 
    72 Mass. App. Ct. 396
    , 407-408 (2008).    Similarly, the plaintiff's
    claim of fraud was properly dismissed because his complaint did
    not plead it with particularity.   See Mass.R.Civ.P. 9(b), 365
    17
    The plaintiff argues for the first time on appeal that
    the demand requirements of G. L. c. 93A, § 9(3), do not apply
    because the defendants do not maintain a place of business or
    keep assets in the Commonwealth. The plaintiff failed to plead
    this exception in his amended complaint, and he failed to raise
    the argument below. Thus, the argument is waived. Carey v. New
    England Organ Bank, 
    446 Mass. 270
    , 285 (2006).
    
    19 Mass. 751
    (1974).   The plaintiff's challenge to the validity of
    the signatures on the mortgage assignment is precluded by the
    provisions of G. L. c. 183, § 54B.18   Finally, the plaintiff
    pleaded no facts to support his claim that the defendants'
    attempts to proceed with foreclosure of the property, based upon
    the plaintiff's payment default, constituted a breach of the
    implied covenant of good faith and fair dealing.
    Judgment affirmed.
    18
    Conformably to § 54B, the assignment was executed by a
    person identified as "JC San Pedro," who purported to be an
    assistant secretary of MERS.