V.J. v. N.J. ( 2017 )


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    15-P-1648                                                 Appeals Court
    V.J.    vs.   N.J.
    No. 15-P-1648.
    Plymouth.       October 11, 2016. - January 30, 2017.
    Present:     Meade, Milkey, & Kinder, JJ.
    Civil Harassment. Harassment Prevention.           Constitutional Law,
    Freedom of speech and press.
    Civil action commenced in the Brockton Division of the
    District Court Department on September 25, 2015.
    The case was heard by Julie J. Bernard, J.
    Michael P. Friedman for the defendant.
    MEADE, J.       The defendant, N.J. (defendant), appeals from
    the extension of a G. L. c. 258E civil harassment prevention
    order, which prohibited any contact between him and the
    plaintiff, V.J. (plaintiff).         The parties are not related.    The
    order at issue expired on October 7, 2016.1         On appeal, the
    1
    The expiration of the harassment prevention order does not
    render this case moot. See Seney v. Morhy, 
    467 Mass. 58
    , 62
    (2014); Gassman v. Reason, 
    90 Mass. App. Ct. 1
    , 6-7 (2016).
    2
    defendant claims that the judge did not find, and could not
    properly have found, that there were at least three separate
    incidents by which he intentionally placed the plaintiff in
    fear, intimidated her, or otherwise abused her.   We affirm.
    1.   Background.   On September 25, 2015, pursuant to G. L.
    c. 258E, §§ 3 and 5, the plaintiff obtained an ex parte
    harassment prevention order against the defendant.   The order
    was set to expire on October 9, 2015, and a hearing was set down
    for that date regarding an extension of the order.   After an
    evidentiary hearing at which both parties testified, a judge of
    the Brockton Division of the District Court Department extended
    the harassment prevention order to October 7, 2016, and found
    the following facts, which are supplemented by the plaintiff's
    affidavit in support of the harassment prevention order and her
    testimony, which the judge explicitly found to be credible.
    Beginning in 2011, the defendant, a passenger on a
    Massachusetts Bay Transportation Authority (MBTA) bus operated
    by the plaintiff, made numerous attempts to "court" her; all
    were rebuffed.   These attempts made her feel uncomfortable and
    she feared the defendant.   The plaintiff identified a pattern of
    harassment between 2012 and 2015, including an incident
    occurring on June 10, 2012, while she was on a break at an MBTA
    station, in which the defendant approached her from behind and
    grabbed her across her chest in a "bear hug," in the manner of
    3
    one intending to "abduct somebody."    The plaintiff "had to pry
    his arms from around [her]."   This made her "very fearful" of
    the defendant.2   Although she did not file a police report, the
    plaintiff did report the incident to her supervisor at the MBTA,
    as she was in full uniform on MBTA property when the incident
    took place.3
    On July 1, 2012, the defendant boarded the bus the
    plaintiff was driving.   Soon after the bus departed, the
    defendant attempted to apologize for having grabbed her on June
    10, 2012.   She did not accept his apology and told the defendant
    that if he had to ride on her bus route, he should just pay his
    fare and not communicate with her.    Upon hearing this, the
    2
    The plaintiff was also fearful of the defendant because of
    his criminal record with the MBTA police, but the appellate
    record reflects no specifics about his criminal record. We note
    that G. L. c. 258E, § 9, inserted by St. 2010, § 23, provides,
    in pertinent part, "When considering a complaint filed under
    this chapter, the court shall order a review of the records
    contained within the court activity record information system
    and the statewide domestic violence recordkeeping system, as
    provided in chapter 188 of the acts of 1992 and maintained by
    the commissioner of probation, and shall review the resulting
    data to determine whether the named defendant has a civil or
    criminal record involving violent crimes or abuse." It is
    therefore a fair inference that the judge had an opportunity to
    review the defendant's criminal record at the time of the
    hearing. However, the judge made no reference to the
    defendant's record in her findings, and we do not rely on his
    record to support the order.
    3
    During the eight and one-half years the plaintiff had
    worked for the MBTA, she had never had to seek a harassment
    prevention order or call the police because of any other
    passenger's behavior.
    4
    defendant "went off" and "verbally assault[ed]" the plaintiff in
    a rant, saying "out-of-control things."      The defendant called
    her a "fat bitch" and a "ghetto bitch," and he threatened her
    job.   Although she did not fear for her job, she was afraid for
    her physical safety because he "was irate."      The plaintiff had
    to call the police to have the defendant removed.      As a result
    of her fear of the defendant from his physical assault, the
    plaintiff began denying him access to the MBTA bus she operated.
    On September 9, 2015, after a hiatus of some three years
    during which the defendant did not ride the plaintiff's bus
    (either because she was assigned to a different route, or he
    simply did not attempt to board), the defendant again boarded
    the plaintiff's bus and became angry at her for attempting to
    deny him access to the bus.    Although he made no direct threat
    of physical violence, the defendant told the plaintiff to call
    the police in order to remove him from the bus, which she did.
    The police removed him from the bus, but not before he went on a
    rant about the impropriety of his being denied access to her bus
    route and telling her that he would be there every day to
    inconvenience her as she had done to him.      The dissent describes
    this incident as "political speech," i.e., a protest against the
    authority of the MBTA.    See post at   .   We disagree.   When the
    defendant told the plaintiff that the police would have to
    remove him, his speech became a physical threat, implying as it
    5
    did that physical force would be required for him to leave the
    bus.       At that point, it is fair to conclude that his intent was
    to frighten and intimidate her, and she was, in fact,
    frightened.
    The defendant testified that he is a disabled veteran who
    suffers from posttraumatic stress disorder, and relies on the
    plaintiff's bus route to get to and from the Veteran's
    Administration hospital (V.A.), where he both works and receives
    services.      As a result of being denied access to her bus, the
    defendant had difficulty getting to the V.A.       He denied any
    romantic interest in the plaintiff, and denied making any
    threats or physically assaulting her.4
    The judge expressly found the defendant's testimony not
    credible.       She found that he was angry and upset that he could
    not ride his chosen bus route.      The judge determined his actions
    toward the plaintiff were wilful, and caused her to be in fear
    and to suffer intimidation.       The judge further observed that the
    defendant was "visibly angry and upset during the course of
    th[e] harassment order hearing."
    At the conclusion of the hearing, the judge extended the
    harassment prevention order to October 7, 2016, ordering the
    4
    The defendant also filed a claim with the Massachusetts
    Commission Against Discrimination against the MBTA and the
    plaintiff, which claimed discrimination based on race and
    disability. That action ended with a finding of lack of
    probable cause.
    6
    defendant not to abuse or contact the plaintiff, and to stay
    away from both her home and work.   This included the MBTA bus
    operated by the plaintiff.   The defendant timely noticed an
    appeal.
    2.    Discussion.   "In reviewing a civil harassment order
    under G. L. c. 258E, we consider whether the judge could find,
    by a preponderance of the evidence, together with all
    permissible inferences, that the defendant committed '[three] or
    more acts of willful and malicious conduct aimed at a specific
    person committed with the intent to cause fear, intimidation,
    abuse or damage to property and that [did] in fact cause fear,
    intimidation, abuse or damage to property.'    G. L. c. 258E, § 1,
    'Harassment,' inserted by St. 2010, § 23.     See O'Brien v.
    Borowski, 
    461 Mass. 415
    , 419-420 (2012)."     A.T. v. C.R., 
    88 Mass. App. Ct. 532
    , 535 (2015).   It is the plaintiff's burden to
    prove that each of the three qualifying acts was maliciously
    intended, defined by G. L. c. 258E, § 1, as being "characterized
    by cruelty, hostility or revenge," and, as pertinent here, that
    each act was intended by the defendant to intimidate the
    plaintiff or place the plaintiff in "fear of physical harm or
    fear of physical damage to property."   O'Brien v. Borowski,
    supra at 426, 427.
    "In the context of a civil [harassment prevention] order,
    the test is a subjective one; if all of the other elements are
    7
    present, it is sufficient to show that the harassment actually
    caused fear, intimidation, or abuse to the plaintiff, even if a
    reasonable person in the plaintiff's situation would not have
    been so affected."     Petriello v. Indresano, 
    87 Mass. App. Ct. 438
    , 444-445 (2015).    In the determination of whether the three
    acts "did 'in fact cause fear, intimidation, abuse or damage to
    property,'" it is "the entire course of harassment, rather than
    each individual act, that must cause fear or intimidation."
    O'Brien v. Borowski, supra at 426 n.8.     A.T. v. 
    C.R., supra
    .
    Here, although the judge did not delineate three acts of
    harassment, she did find that the plaintiff continued to suffer
    harassment from the defendant "well in excess of three (3) times
    over the past several years."    This finding is amply supported
    by the record.   The first act occurred on June 10, 2012, when
    the defendant grabbed her from behind in a bear hug across her
    chest, as if he intended to "abduct" her.     She had to pry his
    arms off to get free.
    The second act occurred on July 1, 2012, when the defendant
    boarded the plaintiff's bus and attempted to apologize for
    having grabbed her on June 10, 2012.    When the plaintiff refused
    his apology and requested that he not speak to her, the
    defendant called her a "fat bitch" and a "ghetto bitch," and he
    threatened her job.    Although she was not concerned for her job,
    she was afraid for her physical safety because he "was irate."
    8
    In fact, the plaintiff had to call the police to have the
    defendant removed.
    The third act occurred on September 9, 2015, when the
    defendant again boarded the plaintiff's bus, and became angry at
    her for attempting to deny him access to the bus.    Although he
    did not directly threaten the plaintiff with physical violence,
    he did tell her that she would need the police to have him
    removed from the bus.   When the police did remove the defendant
    from the bus, he began ranting about being denied access to her
    bus route and told the plaintiff that he would be there every
    day to inconvenience her as she had done to him.
    The defendant claims that the judge's failure to delineate
    three distinct acts was error and that, in any event, the three
    incidents we describe above are not sufficient for purposes of
    G. L. c. 258E.   We disagree.   In the first incident, the
    defendant physically assaulted the plaintiff in a manner that
    she described as an attempted abduction.   She had to pry his
    arms off of her to get free.    Thus, his hostile behavior not
    only placed the plaintiff in fear of physical harm, but also
    actually caused her physical harm.   See O'Brien v. Borowski,
    supra at 427.
    The second act is similarly supportive of the judge's
    ultimate finding.    Although the defendant claimed he was
    attempting to apologize for having assaulted her a few weeks
    9
    prior, his claimed atonement devolved into threats and venomous
    name calling.    See A.T. v. 
    C.R., 88 Mass. App. Ct. at 535
    (the
    defendant's calling the plaintiff a "bitch" was "indicative of a
    cumulative pattern of harassment").    Based on the defendant's
    "irate" behavior, and the necessity of police intervention to
    remove the defendant, the plaintiff expressed explicit fear for
    her physical safety.
    The third act presents the most questions.     On this
    occasion, the defendant boarded the bus and angrily confronted
    the plaintiff for attempting to deny him access to the bus.
    Although he did not directly threaten the plaintiff with
    physical violence, he nonetheless threatened that he would
    continue confronting her in this same manner, i.e., ranting
    about being denied access, and that she would need continuous
    police intervention to remove him from the bus.   It was his
    stated goal that on a daily basis he would inconvenience her as
    she had him.    This suffices to demonstrate the defendant's
    malicious intent, characterized by cruelty, hostility, or
    revenge, to intimidate the plaintiff and to place her in fear of
    physical harm.   See O'Brien v. Borowski, supra at 426-427.    See
    also A.T. v. 
    C.R., supra
    at 536 ("The threat to make the
    plaintiff's life a living hell clearly was intimidation").
    Indeed, as in A.T. v. C.R., the defendant's stated goal of a
    daily confrontation on the bus that would require the police to
    10
    remove him fell within the definition of "true threat" described
    in O'Brien v. Borowski, supra at 424.5    See Petriello v.
    
    Indresano, 87 Mass. App. Ct. at 446
    .     In fact, in O'Brien v.
    Borowski, supra at 425, the Supreme Judicial court explained
    that the "'true threat' doctrine applies not only to direct
    threats of imminent physical harm, but to words or actions that
    -- taking into account the context in which they arise -- cause
    the victim to fear such harm now or in the future and evince
    intent on the part of the speaker or actor to cause such fear."
    Furthermore, not only did the defendant expressly state his
    intent to exact revenge for what had been done to him, but it is
    also important that this incident not be viewed in isolation.
    Rather, we must look to the defendant's entire course of conduct
    to determine whether the evidence supports the judge's finding
    that the defendant caused the plaintiff fear or intimidation.
    5
    As described in O'Brien, "A true threat does not require
    'an explicit statement of an intention to harm the victim as
    long as circumstances support the victim's fearful or
    apprehensive response.'" O'Brien v. Borowski, supra at 424,
    quoting from Commonwealth v. Chou, 
    433 Mass. 229
    , 234 (2001).
    See United States v. Fulmer, 
    108 F.3d 1486
    , 1492 (1st Cir. 1997)
    ("The use of ambiguous language does not preclude a statement
    from being a threat"). See also United States v. Malik, 
    16 F.3d 45
    , 49 (2d Cir.), cert. denied, 
    513 U.S. 968
    (1994) ("An absence
    of explicitly threatening language does not preclude the finding
    of a threat"). "Nor need a true threat threaten imminent harm;
    sexually explicit or aggressive language 'directed at and
    received by an identified victim may be threatening,
    notwithstanding the lack of evidence that the threat will be
    immediately followed by actual violence or the use of physical
    force.'" O'Brien v. Borowski, supra at 424, quoting from
    Commonwealth v. Chou, supra at 235.
    11
    Viewing the third act in conjunction with the evidence of the
    second act, where the defendant, during an angry and hostile
    confrontation on the bus, called the plaintiff a "fat bitch" and
    a "ghetto bitch," which required police intervention to remove
    the defendant and caused the plaintiff to express explicit fear
    for her physical safety, the judge was warranted in her implicit
    conclusion that the third act also caused the plaintiff to
    subjectively fear for her physical safety.   See Seney v. Morhy,
    
    467 Mass. 58
    , 63 (2014), quoting from O'Brien v. Borowski, supra
    at 426 n.8 ("The target of the harassment must have experienced
    an 'entire course of harassment,' the whole of which caused fear
    or intimidation").   Given the overlapping nature of the
    defendant's conduct in the second and third act, as well as the
    entire course of conduct, and not viewing each act in isolation
    as the dissent does, it was reasonable for the judge to infer
    the existence of the plaintiff's fear of physical violence as
    well as the defendant's malicious intent.    Contrast Gassman v.
    Reason, 
    90 Mass. App. Ct. 1
    , 9 (2016) ("[T]here simply is no
    evidence that [the defendant] intended to cause any harm at all
    to [the plaintiff], much less that she wilfully committed three
    or more acts, aimed at [the plaintiff], each with the intent to
    cause fear, intimidation, abuse, or damage to property . . . [,
    and] . . . no evidence of a true threat").
    12
    In the end, the judge had an opportunity at the hearing to
    observe both the plaintiff and the defendant, including their
    demeanor.   The judge particularly noted that she found the
    plaintiff's testimony to be credible, but not the defendant's.
    More importantly, she found not only that the defendant was
    "angry" that he could not ride the bus of his choosing, but also
    that his anger spilled over into the court room itself where,
    the judge noted, he "was visibly angry and upset during the
    course of [the] harassment order hearing."   Finally, it is
    important to note that this order of protection is civil in
    nature, not penal.   This case is not about punishing the
    defendant for his behavior and actions,6 but rather, it is about
    providing a limited measure of protection for the plaintiff, who
    the judge found to be genuinely in fear for her physical safety.
    See A.T. v. 
    C.R., 88 Mass. App. Ct. at 540
    ("This is a civil
    case, interpreting a statute, G. L. c. 258E, whose purpose is
    protective, not penal").   Given all that has occurred, the judge
    properly determined that the plaintiff carried her burden to
    demonstrate by a preponderance of the evidence that she was
    entitled to an order of protection under G. L. c. 258E.
    October 9, 2015, extension
    order affirmed.
    6
    Contrary to the dissent's concern regarding acts of civil
    disobedience, post at note 10, the defendant made no such claim
    at the hearing, and if he had, it likely would have been
    discredited as the judge did with the entirety of his testimony.
    MILKEY, J. (dissenting).    The defendant, N.J. (defendant),
    a Gulf War veteran who suffers from posttraumatic stress
    disorder, lives in Randolph.    He depends on public
    transportation to take him to the Veterans Affairs hospital in
    the Jamaica Plain section of Boston, where he both receives
    services and is employed.   The plaintiff, V.J. (plaintiff), is
    the driver of the Massachusetts Bay Transportation Authority
    (MBTA) bus that fits the defendant's work schedule.     The
    plaintiff decided to ban the defendant from using her bus.
    Then, based in material part on the ire the defendant expressed
    for not being allowed to use the bus on which he depends for
    employment and treatment, the plaintiff obtained a harassment
    prevention order that served to implement her ban.     Because I
    believe that the evidence was insufficient as a matter of law to
    support such an order, I respectfully dissent.
    Background.1   According to the plaintiff, the defendant, a
    regular bus rider on her route, tried to "court" her for several
    months.   For example, he tried to give her his phone number.
    The plaintiff rebuffed such advances, and -- in response to a
    question by the judge as to whether she reported the defendant's
    behavior to her supervisors -- she testified, "I didn't pay any
    attention to it, 'cause he's not the only gentleman that's ever
    1
    The factual recitations that follow are drawn from the
    judge's findings, supplemented by the plaintiff's testimony,
    which the judge expressly credited.
    2
    boarded my bus . . . who's, you know . . . tried to . . . take
    me out or whatever."2   The plaintiff's attitude toward the
    defendant understandably changed when, on June 10, 2012, while
    she was making a purchase at a store at an MBTA station during a
    break, the defendant gave her an unsolicited "bear hug" from
    behind.
    On July 1, 2012, the defendant came to the front of the
    plaintiff's bus to apologize for the earlier incident.    The
    plaintiff refused to accept this apology and told the defendant
    to stop speaking to her.    At that point, the defendant "began to
    verbally assault" the plaintiff, referring to her, for example,
    as a "ghetto bitch."    According to the plaintiff's testimony,
    the defendant threatened her job, but he did not threaten
    physical harm or "make any threatening gestures."   She
    nevertheless was afraid for her physical safety because he was
    "irate."   She also testified that based on the defendant's
    "go[ing] on these rants and say[ing] these out-of-control things
    that are just untrue," she did not consider him to be "of sound
    mind."    The July 1, 2012, incident ended with the plaintiff
    having the police remove the defendant from the bus.
    2
    The judge found that the defendant's advances caused the
    plaintiff to "feel uncomfortable," a statement that the majority
    repeats. See ante at    . Although one can imagine that this
    could have been the case, there was not actually any testimony
    to that effect. To the contrary, the plaintiff's own comments
    indicate that she was little bothered by the defendant's trying
    to "court" her.
    3
    According to the testimony adduced at the evidentiary
    hearing, the next three years passed without incident.     The
    plaintiff occasionally would spot the defendant at the bus stop,
    but she testified that "[h]e didn't even attempt to get on once
    he saw who was behind the wheel."   During these passing
    encounters, the defendant did not make any sort of threat to the
    plaintiff.   Although the record is less than clear about the
    details, it reflects that both parties understood that the
    plaintiff effectively had banned the defendant from riding her
    bus,3 and that, representing himself, the defendant brought two
    unsuccessful cases against the MBTA seeking to challenge that
    practice (one in the Massachusetts Commission Against
    Discrimination and one in Superior Court).   The record also
    reflects that the plaintiff was for a time assigned to a
    different bus route, obviating the need for any interactions
    between the two.   However, she eventually was returned to the
    original route.
    On September 9, 2015 -- that is, after a thirty-eight month
    hiatus -- the defendant decided to board the bus even though the
    plaintiff was driving it.   As the plaintiff herself
    acknowledged, he did not make any threats to her at this time.
    When she challenged his boarding the bus, he told her to call
    3
    The plaintiff herself referred to "three years of me
    denying him access to my bus."
    4
    the police.   She did so, and the police removed him -- in the
    plaintiff's words -- "because I wanted him removed."   The
    plaintiff's testimony also referenced an undated subsequent
    incident in which the defendant stood outside the bus doors and
    "kept going on and on and on" until the police arrived.
    On September 25, 2015, the plaintiff filed a complaint for
    protection from harassment pursuant to G. L. c. 258E, § 3, along
    with an affidavit summarizing three alleged incidents of
    harassment.   These were the June 10, 2012, "bear hug" incident;
    the July 1, 2012, incident in which the defendant tried to
    apologize and then became irate; and the September 9, 2015,
    incident in which the plaintiff had the police remove him from
    the bus.4   When the judge asked her to explain what caused her to
    seek the order, the plaintiff testified:
    "He's just so aggressive. If he could just, could have
    come to me like a normal person would, without the
    temperament, I, I, perhaps I might have, but he's just so
    aggressive with the 'Call the police' and it's just -- it's
    crazy. It's just kind of crazy."
    She then stated that she was in fear of physical harm from the
    defendant and that such fear was "based on the things I know
    4
    In her affidavit submitted with that application, but not
    in her testimony, the plaintiff stated that before the police
    removed the defendant, he went "on a rant about how I can't
    continue to do this and that he would be there every day to
    inconvenience me like I have him."
    5
    that are in his criminal record."5   No evidence was admitted as
    to the defendant's criminal record, if any.6
    Discussion.    A harassment protection "order can be sought
    by anyone 'suffering from harassment.'"    F.A.P. v. J.E.S., 
    87 Mass. App. Ct. 595
    , 598 (2015), quoting from G. L. c. 258E, § 3.
    "To establish harassment, a complainant must prove that the
    defendant, motivated by cruelty, hostility, or revenge, wilfully
    committed three or more acts aimed at a specific person, each
    with the intent to cause that person to experience fear or
    intimidation, or to cause abuse or damage to property, which,
    considered together, did in fact cause fear, intimidation,
    abuse, or damage to property."    O'Brien v. Borowski, 
    461 Mass. 415
    , 426 (2012).7
    5
    At an earlier point in the evidentiary hearing, the
    plaintiff mentioned the bear hug without offering that she was
    frightened by it. The judge then sought to elicit from her that
    it was the bear hug that placed her in fear. The plaintiff
    responded: "That, and based on his record with the MBTA Transit
    Police, yes, I am very fearful."
    6
    The majority accurately points out that in harassment
    actions, judges are directed to review a defendant's criminal
    record. See ante at note 3. However, nothing before us
    indicates that the judge did so here, or what that record, if
    any, showed. Therefore, we cannot rely on the defendant's
    criminal record (if any) in determining whether the evidence was
    sufficient to support the issuance of the harassment order.
    7
    Under the statute, there is a "second definition of
    'harassment' [that] applies to situations where . . . a
    defendant allegedly committed one or more acts of sexual
    misconduct." F.A.P. v. 
    J.E.S., 87 Mass. App. Ct. at 599
    , citing
    G. L. c. 258E, § 1 (definition of "Harassment," subsection
    6
    The harassment statute does not apply to speech protected
    by the First Amendment to the United States Constitution.       
    Id. at 421-428.
      This means that speech cannot qualify as
    "harassment" unless it is exempted from protection under the
    First Amendment because it rises to the level of "fighting
    words" or "true threats."   
    Ibid. "Fighting words" are
    "limited
    to words that are likely to provoke a fight:   face-to-face
    personal insults that are so personally abusive that they are
    plainly likely to provoke a violent reaction and cause a breach
    of the peace."   
    Id. at 423,
    citing Cohen v. California, 
    403 U.S. 15
    , 20 (1971).   "'True threats' encompass those statements where
    the speaker means to communicate a serious expression of an
    intent to commit an act of unlawful violence to a particular
    individual or group of individuals."    Virginia v. Black, 
    538 U.S. 343
    , 359 (2003).
    For purposes of my analysis, I assume arguendo that the
    judge reasonably could have found that the June, 2012, bear hug
    incident and the July, 2012, failed apology incident each
    qualified as an act of harassment under the statute.8    That
    [ii]). Had the plaintiff demonstrated that the bear hug
    amounted to an indecent assault and battery, she could have
    sought a harassment prevention order on that basis alone. The
    plaintiff did not press the case on this basis, nor did the
    judge consider this alternative theory.
    8
    In fact, it is not clear that the June and July incidents
    qualify as acts of harassment. For example, although the judge
    7
    leaves the question whether the third incident on which the
    plaintiff relies, the September 9, 2015, incident, also so
    qualifies.9   Neither the judge's findings nor the testimony
    indicates what the defendant actually said during the incident
    other than to insist that the plaintiff call the police.
    Nothing suggests that the defendant said anything at the time
    that comes close to "fighting words" or "true threats."
    Contrast Commonwealth v. Bigelow, 
    475 Mass. 554
    , 567-570 (2016)
    (fact finder reasonably could find that certain unsettling
    letters anonymously sent to wife of public official at her home
    rose to the level of "true threats").
    The majority discerns a threat of violence in the
    defendant's insistence that the plaintiff contact the police,
    stating that "[w]hen the defendant told the plaintiff that the
    police would have to remove him, his speech became a physical
    threat, implying as it did that physical force would be required
    expressly rejected the defendant's portrayal of the ill-
    conceived bear hug as an effort to "comfort" the plaintiff (as
    he would do with someone at his church), it does not follow that
    the bear hug therefore was motivated by "cruelty, hostility, or
    revenge" (as opposed to, say, a misplaced attempt at
    familiarity). The judge found only that the defendant's actions
    were "willful"; she made no finding as to the defendant's
    intent.
    9
    As noted, there was evidence of a fourth incident in the
    weeks prior to the evidentiary hearing in which the defendant
    voiced his right to board the bus but was taken away by police
    before he boarded it.   This conduct fails to qualify as an act
    of harassment for the same reasons, discussed below, that the
    more intrusive conduct of September 9, 2015, fails to qualify.
    8
    for him to leave the bus."   Ante at    .   Assuming arguendo that
    the defendant's statement to "call the police" can be taken as a
    suggestion that the police might have to use force to remove him
    from the public bus, this cannot reasonably be taken as an
    implied threat of violence against the plaintiff.10    Moreover,
    the majority draws this inference even though the plaintiff
    herself expressly disclaimed that the defendant made any threat
    to her during the September 9, 2015, incident.   Specifically,
    when the judge asked her directly, "[D]id he make a threat to
    you at that time?" the plaintiff replied, "He did not."11
    The majority also relies on the plaintiff's statement in
    her affidavit that the defendant had said that "he would be
    there every day to inconvenience me like I have him."    That
    statement does not supply the necessary element of threatened
    violence either.   Indeed, according to the plaintiff's own
    words, what the defendant was threatening was inconvenience
    comparable to that which she had caused him (further
    undercutting any suggestion that he had threatened physical
    harm).
    10
    Drawing such an inference also has disturbing
    ramifications for civil society (treating, as it does, a
    venerable form of peaceful protest as threatened violence).
    11
    A moment later the judge asked, "[H]e again didn't make
    any -- say anything to you that was a direct threat to your
    physical well-being, did he?" Again, the plaintiff said, "No."
    9
    Furthermore, as a matter of law, a stated intent to cause
    mere inconvenience cannot rise to the level of "a serious
    expression of an intent to commit an act of unlawful violence to
    a particular individual."   Virginia v. 
    Black, 538 U.S. at 359
    (defining the "true threat" category of unprotected speech).
    See O'Brien v. 
    Borowski, 461 Mass. at 427
    (plaintiff in a
    harassment case must prove that defendant intended to cause
    "fear of physical harm or fear of physical damage to property").
    By recognizing threatened inconvenience as a true threat, lying
    outside the protection of the First Amendment, we are diluting
    what is properly a narrow and carefully defined class of
    unprotected speech.
    In fact, far from lying at the periphery of free speech,
    the defendant's words can be understood as decrying perceived
    abuses by a public official and hence as a form of "political
    speech" situated at the core of the First Amendment's
    protection.   See Van Liew v. Stansfield, 
    474 Mass. 31
    , 38
    (2016), citing McIntyre v. Ohio Elections Commn., 
    514 U.S. 334
    ,
    346 (1995) (public accusations that local planning board member
    "was 'corrupt and a liar'" could not qualify as "incidents of
    harassment" where they "constituted political speech and were at
    the core of the speech that the First Amendment . . .
    protects").   As the Supreme Court has emphasized, "Speech is
    often provocative and challenging," and it does not lose its
    10
    First Amendment protection simply because it may cause "public
    inconvenience, annoyance, or unrest."    Houston v. Hill, 
    482 U.S. 451
    , 461 (1987) (quotation omitted).    See 
    id. at 457-458
    (aggressive verbal challenges to police officers held to be
    protected speech).
    Of course, the defendant's conduct during the September 9,
    2015, incident also included nonverbal actions.   Those actions
    consisted of the defendant's boarding the bus against the
    plaintiff's wishes and refusing to leave until the police came.
    In light of the plaintiff's refusal to operate the bus with him
    on it, this had the effect of disrupting the bus trip.      Again,
    however, any desire on the part of the defendant to cause the
    plaintiff or others inconvenience does not qualify as
    harassment.   See O'Brien v. 
    Borowski, 461 Mass. at 427
    .
    To be sure, the judge disbelieved the defendant's claim to
    be a calm individual, and she found that he "is clearly angry
    and upset that he cannot ride the bus he chooses to work."
    However, she did not find, nor did the plaintiff even argue,
    that the defendant's conduct on September 9, 2015, was motivated
    by anything other than his desire to be allowed once again to
    ride the public bus.12   In this context, however loud or
    12
    The judge found that the defendant's conduct was wilful
    and that it caused the plaintiff to be fearful, but she made no
    findings that the defendant's conduct was "malicious" or that he
    intended to place the plaintiff in fear for her physical safety.
    11
    insistent his protests may have been,13 the defendant's conduct
    cannot reasonably be said to have been motivated by "cruelty,
    hostility, or revenge."   As a matter of law, the September 9,
    2015, incident simply does not qualify as an act of harassment,
    and the plaintiff therefore has not shown the three acts
    necessary for obtaining a harassment prevention order.14
    None of this is to say that in her role as an MBTA official
    entrusted to keep the public safe, the plaintiff lacked the
    authority to exclude the defendant from her bus.    Whether she
    possessed, and properly exercised, such authority is not before
    us, and I express no view on it.   The question instead is
    whether, under the circumstances of this case, a harassment
    prevention order pursuant to G. L. c. 258E provided a proper
    vehicle for the plaintiff to accomplish that end.    Because, in
    my view, it plainly did not, I respectfully dissent.
    13
    In point of fact, the record includes virtually nothing
    about the tone and volume that the defendant used during the
    September 9, 2015, incident.
    14
    The majority correctly points out that, in assessing
    whether conduct in fact caused fear or intimidation, we should
    not view incidents in isolation. See ante at     . Instead, "It
    is 'the entire course of harassment, rather than each individual
    act, that must cause fear or intimidation.'" A.T. v. C.R., 
    88 Mass. App. Ct. 532
    , 541 (2015) (Blake, J., dissenting), quoting
    from O'Brien v. Borowski, supra at 426 n.8. But the fact that,
    more than three years earlier, the defendant had given the
    plaintiff an unwanted bear hug in public and called her terrible
    names after his attempt to apologize failed, does nothing to
    alter the essential nature of the September 9, 2015, incident as
    one in which the defendant merely was insisting that he had a
    right to ride the bus.