Attorney Grievance Commission v. Rand ( 2015 )


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  • Attorney Grievance Commission of Maryland v. Charles Stephen Rand, Misc. Docket
    AG No. 40, Sept. Term, 2014 Opinion by Battaglia, J.
    ATTORNEY DISCIPLINE – SANCTIONS – INDEFINITE SUSPENSION
    Indefinite suspension is the appropriate sanction when an attorney fails to keep his client
    apprised of the costs of representation and the status of filings, asserts an invalid retaining
    lien and fails to comply with requests from Bar Counsel for documents and information.
    MLRPC 1.4, 1.5, 1.15(a), 1.16(d), 8.1, 8.4(a), (c) and (d) and Maryland Rule 16-606.1
    Circuit Court for Montgomery County,
    Maryland
    Case No. 30325-M
    Argued: September 29, 2015
    IN THE COURT OF APPEALS
    OF MARYLAND
    Misc. Docket AG No. 40
    September Term, 2014
    ATTORNEY GRIEVANCE
    COMMISSION OF MARYLAND
    v.
    CHARLES STEPHEN RAND
    Battaglia
    Greene
    Adkins
    McDonald
    Watts
    Harrell, Jr., Glenn T.
    (Retired, Specially
    Assigned),
    Cathell, Dale R. (Retired,
    Specially Assigned),
    JJ.
    Opinion by Battaglia, J.
    Adkins and McDonald, JJ., dissent.
    Filed:
    Charles Stephen Rand, Respondent, was admitted to the Bar of this Court on
    December 14, 1973. On September 17, 2014, the Attorney Grievance Commission, (“Bar
    Counsel”), acting pursuant to Maryland Rule 16-751(a),1 filed a Petition for Disciplinary
    or Remedial Action against Rand related to his representation of Nancie Klein, in which
    it was alleged that he violated the following Maryland Rules of Professional Conduct
    (“Rule”): 1.1 (Competence),2 1.3 (Diligence),3 1.4 (Communication),4 1.5(a) (Fees),5
    1
    Rule 16-751(a) provides, in relevant part:
    (a) Commencement of disciplinary or remedial action. (1) Upon approval
    or direction of Commission. Upon approval or direction of the Commission,
    Bar Counsel shall file a Petition for Disciplinary or Remedial Action in the
    Court of Appeals.
    2
    Rule 1.1 provides:
    A lawyer shall provide competent representation to a client. Competent
    representation requires the legal knowledge, skill, thoroughness and
    preparation reasonably necessary for the representation.
    3
    Rule 1.3 provides:
    A lawyer shall act with reasonable diligence and promptness in
    representing a client.
    4
    Rule 1.4 provides:
    (a) A lawyer shall:
    (1) promptly inform the client of any decision or circumstance with
    respect to which the client's informed consent, as defined in Rule
    1.0(f), is required by these Rules;
    (2) keep the client reasonably informed about the status of the
    matter;
    (3) promptly comply with reasonable requests for information; and
    (4) consult with the client about any relevant limitation on the
    lawyer's conduct when the lawyer knows that the client expects
    (continued . . .)
    1.15(a) (Safekeeping Property),6 1.16(d) (Declining or Terminating Representation),7 8.1
    (Bar Admission and Disciplinary Matters),8 8.4(a), (c), and (d) (Misconduct),9 as well as
    Maryland Rule 16-606.1 (Attorney Trust Account Record-Keeping).10
    (. . . continued)
    assistance not permitted by the Maryland Lawyers' Rules of
    Professional Conduct or other law.
    (b) A lawyer shall explain a matter to the extent reasonably necessary to
    permit the client to make informed decisions regarding the representation.
    5
    Rule 1.5 provides, in relevant part:
    (a) A lawyer shall not make an agreement for, charge, or collect an
    unreasonable fee or an unreasonable amount for expenses. The factors to be
    considered in determining the reasonableness of a fee include the
    following:
    (1) the time and labor required, the novelty and difficulty of the
    questions involved, and the skill requisite to perform the legal
    service properly;
    (2) the likelihood, if apparent to the client, that the acceptance of the
    particular employment will preclude other employment of the
    lawyer;
    (3) the fee customarily charged in the locality for similar legal
    services;
    (4) the amount involved and the results obtained;
    (5) the time limitations imposed by the client or by the
    circumstances;
    (6) the nature and length of the professional relationship with the
    client;
    (7) the experience, reputation, and ability of the lawyer or lawyers
    performing the services; and
    (8) whether the fee is fixed or contingent.
    6
    Rule 1.15 provides, in relevant part:
    (a) A lawyer shall hold property of clients or third persons that is in a
    lawyer's possession in connection with a representation separate from the
    lawyer's own property. Funds shall be kept in a separate account maintained
    pursuant to Title 16, Chapter 600 of the Maryland Rules, and records shall
    (continued . . .)
    2
    (. . . continued)
    be created and maintained in accordance with the Rules in that Chapter.
    Other property shall be identified specifically as such and appropriately
    safeguarded, and records of its receipt and distribution shall be created and
    maintained. Complete records of the account funds and of other property
    shall be kept by the lawyer and shall be preserved for a period of at least
    five years after the date the record was created.
    7
    Rule 1.16(d) provides:
    (d) Upon termination of representation, a lawyer shall take steps to the
    extent reasonably practicable to protect a client's interests, such as giving
    reasonable notice to the client, allowing time for employment of other
    counsel, surrendering papers and property to which the client is entitled and
    refunding any advance payment of fee or expense that has not been earned
    or incurred. The lawyer may retain papers relating to the client to the extent
    permitted by other law.
    8
    Rule 8.1 provides:
    An applicant for admission or reinstatement to the bar, or a lawyer in
    connection with a bar admission application or in connection with a
    disciplinary matter, shall not:
    (a) knowingly make a false statement of material fact; or
    (b) fail to disclose a fact necessary to correct a misapprehension
    known by the person to have arisen in the matter, or knowingly fail
    to respond to a lawful demand for information from an admissions or
    disciplinary authority, except that this Rule does not require
    disclosure of information otherwise protected by Rule 1.6.
    9
    Rule 8.4 provides, in relevant part:
    It is professional misconduct for a lawyer to:
    (a) violate or attempt to violate the Maryland Lawyers' Rules of
    Professional Conduct, knowingly assist or induce another to do so, or do so
    through the acts of another;
    *   *      *
    (continued . . .)
    3
    (. . . continued)
    (c) engage in conduct involving dishonesty, fraud, deceit or
    misrepresentation;
    (d) engage in conduct that is prejudicial to the administration of justice[.]
    10
    Maryland Rule 16-606.1 states, in relevant part:
    (a) Creation of records. The following records shall be created and
    maintained for the receipt and disbursement of funds of clients or of third
    persons:
    *      *        *
    (2) Deposits and disbursements. A record for each account that
    chronologically shows all deposits and disbursements, as follows:
    (A) for each deposit, a record made at or near the time of the deposit
    that shows (i) the date of the deposit, (ii) the amount, (iii) the
    identity of the client or third person for whom the funds were
    deposited, and (iv) the purpose of the deposit;
    (B) for each disbursement, including a disbursement made by
    electronic transfer, a record made at or near the time of disbursement
    that shows (i) the date of the disbursement, (ii) the amount, (iii) the
    payee, (iv) the identity of the client or third person for whom the
    disbursement was made (if not the payee), and (v) the purpose of the
    disbursement;
    (C) for each disbursement made by electronic transfer, a written
    memorandum authorizing the transaction and identifying the
    attorney responsible for the transaction.
    (3) Client matter records. A record for each client matter in which the
    attorney receives funds in trust, as follows:
    (A) for each attorney trust account transaction, a record that shows
    (i) the date of the deposit or disbursement; (ii) the amount of the
    deposit or disbursement; (iii) the purpose for which the funds are
    intended; (iv) for a disbursement, the payee and the check number or
    other payment identification; and (v) the balance of funds remaining
    in the account in connection with the matter; and
    (B) an identification of the person to whom the unused portion of a
    fee or expense deposit is to be returned whenever it is to be returned
    to a person other than the client.
    (continued . . .)
    4
    By Order dated September 22, 2014, this Court referred the matter to Judge Gary
    E. Bair of the Circuit Court for Montgomery County,11 for a hearing in accordance with
    Maryland Rule 16-757(a).12 Rand was served with the Petition for Disciplinary or
    (. . . continued)
    (4) Record of funds of the attorney. A record that identifies the funds of the
    attorney held in each attorney trust account as permitted by Rule 16-607 b.
    *      *       *
    (c) Electronic records. Whenever the records required by this Rule are
    created or maintained using electronic means, there must be an ability to
    print a paper copy of the records upon a reasonable request to do so.
    (d) Records to be maintained. Financial institution month-end statements,
    any canceled checks or copies of canceled checks provided with a financial
    institution month-end statement, duplicate deposit slips or deposit receipts
    generated by the financial institution, and records created in accordance
    with section (a) of this Rule shall be maintained for a period of at least five
    years after the date the record was created.
    11
    Maryland Rule 16-752 states, in relevant part:
    (a) Order. Upon the filing of a Petition for Disciplinary or Remedial Action,
    the Court of Appeals may enter an order designating a judge of any circuit
    court to hear the action and the clerk responsible for maintaining the record.
    The order of designation shall require the judge, after consultation with Bar
    Counsel and the attorney, to enter a scheduling order defining the extent of
    discovery and setting dates for the completion of discovery, filing of
    motions, and hearing.
    12
    Maryland Rule 16-757 states:
    (a) Generally. The hearing of a disciplinary or remedial action is governed
    by the rules of evidence and procedure applicable to a court trial in a civil
    action tried in a circuit court. Unless extended by the Court of Appeals, the
    hearing shall be completed within 120 days after service on the respondent
    of the order designating a judge. Before the conclusion of the hearing, the
    judge may permit any complainant to testify, subject to cross-examination,
    regarding the effect of the alleged misconduct. A respondent attorney may
    (continued . . .)
    5
    Remedial Action, our Order, Petitioner’s First Set of Interrogatories, Petitioner’s First
    Request for Production of Documents and the Writ of Summons on October 4, 2014; he
    filed a Motion for More Definite Statement on October 23, 2014, which was denied. An
    answer to the Petition for Disciplinary or Remedial Action was filed by Rand on
    November 13, 2014, followed by a Revival of his Motion for More Definite Statement,
    which was denied on January 13, 2015. On December 12, 2014, Bar Counsel filed an
    Amended Petition for Disciplinary or Remedial Action in which the allegations that Rand
    violated Rules 1.1 and 1.3 were withdrawn.
    (. . . continued)
    offer, or the judge may inquire regarding, evidence otherwise admissible of
    any remedial action undertaken relevant to the allegations. Bar Counsel
    may respond to any evidence of remedial action.
    (b) Burdens of proof. The petitioner has the burden of proving the
    averments of the petition by clear and convincing evidence. A respondent
    who asserts an affirmative defense or a matter of mitigation or extenuation
    has the burden of proving the defense or matter by a preponderance of the
    evidence.
    (c) Findings and conclusions. The judge shall prepare and file or dictate
    into the record a statement of the judge's findings of fact, including findings
    as to any evidence regarding remedial action, and conclusions of law. If
    dictated into the record, the statement shall be promptly transcribed. Unless
    the time is extended by the Court of Appeals, the written or transcribed
    statement shall be filed with the clerk responsible for the record no later
    than 45 days after the conclusion of the hearing. The clerk shall mail a copy
    of the statement to each party.
    (d) Transcript. The petitioner shall cause a transcript of the hearing to be
    prepared and included in the record.
    (e) Transmittal of record. Unless a different time is ordered by the Court of
    Appeals, the clerk shall transmit the record to the Court of Appeals within
    15 days after the statement of findings and conclusions is filed.
    6
    Judge Bair held hearings on January 21 and 22, 2015 during which Bar Counsel
    presented testimony from Nancie Klein and her husband, Stephen Klein. Rand testified
    on his own behalf.
    In addition, both Bar Counsel and Rand submitted substantial documentation,
    which was received in evidence, including Rand’s fee agreement with Ms. Klein, various
    letters and email correspondence between Ms. Klein and Rand and Rand’s account
    ledger, bank statements and IOLTA checks. On February 13, 2015, Bar Counsel filed
    Proposed Findings of Fact and Conclusions of Law, and Rand filed a Recommended
    Statement of Findings of Fact and Conclusions of Law.
    The essence of Ms. Klein’s complaint was that she had retained Rand to assist her
    in bringing a claim for age and race discrimination against her supervisor at the public
    school where Ms. Klein taught. Rand, after meeting with Ms. Klein and her husband,
    entered into a fee arrangement that provided for an hourly rate of $350, later reduced to
    $250 an hour, and, in an “evergreen” clause,13 required Ms. Klein to provide a retainer of
    13
    An “evergreen” clause providing for a retainer contemplates that the retainer is to
    remain funded at a certain level, with the debtor replenishing it as needed to maintain the
    original value. In re GSB Liquidating Corp., No. 94 B 24672, 
    1995 WL 521528
    , at *14
    n.13 (Bankr. N.D. Ill. Aug. 21, 1995) (“An ‘evergreen’ retainer mirrors the tree after
    which it was named. The debtor is responsible for replenishing the retainer after his
    attorney has drawn down or used that retainer for compensation for services rendered.”);
    see In re Pan American Hosp. Corp., 
    312 B.R. 706
    , 709 (2004) (“The evergreen retainer
    is yet another type of special retainer. The evergreen retainer agreement contemplates
    that the retainer shall remain intact and that the debtor's professionals' interim
    compensation shall be paid from the debtor's operating capital.”).
    7
    $1,500 which would be replenished by her to maintain a minimum of $1,500, to cover
    fees, costs and expenses related to the matter.14
    Ms. Klein paid the initial $1,500 as well as an additional $2,000, in two separate
    $1,000 payments, when Rand requested replenishment, without his ever having provided
    a bill which in any way reflected time spent. During the course of the representation, Ms.
    Klein took early retirement from the school because of stress and the mental and physical
    symptoms related to the job situation, without having been counseled by Rand about the
    possibility of a disability retirement.
    Although Ms. Klein and Rand had also worked on drafting an addendum to her
    original complaint with the Equal Employment Opportunity Commission (“EEOC”),
    detailing specific instances of discrimination in addition to those earlier cited, Rand did
    14
    The fee agreement contained the following, relevant, provisions:
    1. Fees shall be based on time … No substantial work shall be performed
    before payment of a deposit (“retainer”) toward fee (refundable if not
    earned) of $1,500.00, plus a non-refundable initial consultation fee of
    (N/A), payable prior to said consultation. Client understands that
    substantial Attorney time input, and therefore fees, must be expended as
    and when necessary. Therefore, it is agreed that Client shall pay the
    Attorney those monies necessary, on a 30-day, as-billed basis to
    maintain the retainer at its original level. …
    *   *      *
    5. Statement for services performed and costs advanced are due when
    rendered and Client agrees that in the event a statement remains unpaid for
    thirty (30) days, the Attorney shall be under no obligation to take any action
    on behalf of Client and may take action to withdraw his appearance from
    any court action and proof of nonpayment shall represent Client’s consent
    thereto.
    (emphasis in original)
    8
    not file the addendum, deciding unilaterally to incorporate it into a later response filed
    with the EEOC. Rand did not advise Ms. Klein of his decision regarding the addendum.
    Ms. Klein, believing Rand was not giving sufficient attention to her matter,
    discharged him and requested both an invoice—having not received a single bill—and a
    copy of her file. Rand provided an enigmatic invoice, containing some duplicate entries,
    which demanded $11,230.00. Rand refused to provide Ms. Klein a copy of her file, and
    asserted an attorney retaining lien.15
    After she discharged Rand, Ms. Klein hired new counsel to continue her attempts
    at mediation and conciliation with the EEOC and the school system, as she had received a
    determination from the EEOC that discrimination had occurred. After she filed a
    complaint with the Attorney Grievance Commission on April 15, 2013, Bar Counsel
    contacted Rand, and, over a protracted period, attempted to obtain data and documents
    15
    We have defined attorney retaining liens as follows:
    Attorney's liens are categorized as either a retaining lien or a charging lien.
    See Ashman v. Schecter, 
    196 Md. 168
    , 173-74, 
    76 A.2d 139
    , 141-42 (1950)
    (noting that a charging lien binds a judgment recovered through the
    attorney's efforts, whereas a retaining lien is a general lien, dependent on
    possession, that gives an attorney the right to retain all papers, securities
    and money belonging to his client which comes into his possession until all
    his charges against his client are paid.). Under Maryland common law,
    attorneys do not have a charging lien, but a retaining lien is recognized. See
    Md. Rule 2-652(a); Tucker v. Dudley, 
    223 Md. 467
    , 472, 
    164 A.2d 891
    ,
    895 (1960). The charging lien has only been available in Maryland since
    1985, when the General Assembly established a statutory attorney's lien.
    See 1985 Md. Laws, ch. 723; Consolidated Construction Servs. v. Simpson,
    
    372 Md. 434
    , 460-61, 
    813 A.2d 260
    , 276 (2002).
    Rhoads v. Sommer, 
    401 Md. 131
    , 148 n.12, 
    931 A.2d 508
    , 518 n.12 (2007).
    9
    from Rand regarding his representation of Ms. Klein. Those efforts continued until the
    morning of the first day of the disciplinary hearing, January 21, 2015.16
    I. Judge Bair’s Findings of Fact and Conclusions of Law
    Judge Bair issued, on March 6, 2015, Findings of Fact and Conclusions of Law in
    which he determined that Rand violated Rules 1.4, 1.5, 1.15(a), 1.16(d), 8.1(a) and (b),
    8.4(a), (c) and (d), as well as Maryland Rule 16-606.1. Judge Bair’s Findings of Fact and
    Conclusions of Law state: 17
    Representation of Ms. Klein
    Respondent received his undergraduate education at the University
    of North Carolina and his law degree from the University of Baltimore Law
    School. He was admitted to the Maryland Bar in December 1973 and is also
    licensed to practice law in the District of Columbia and before several
    federal courts. After serving three years as a Naval Officer, he worked from
    1974 until 1980 as an Assistant County Attorney in Montgomery County.
    Since then, he has been in private practice in Rockville as a general civil
    trial practitioner. At all times relevant to this case, Respondent operated his
    law practice as a professional corporation in the name of McKernonRand,
    LLC.
    In July 2011, Ms. Nancie Klein contacted Respondent to represent
    her in a case alleging discrimination claims against Montgomery County
    Public Schools (“MCPS”). Ms. Klein was referred to Respondent by
    another MCPS teacher whom Respondent had represented in a common-
    law tort matter involving MCPS. Ms. Klein was a psychologist in the
    county and had worked for MCPS as a teacher for 33 years. Ms. Klein, a
    white woman over 60 years old, was working at Takoma Park Elementary
    School, and believed the principal at the school had been engaging in age
    and racial discrimination. On July 26, 2011, at the initial meeting, Ms.
    16
    On the morning of the first day of the disciplinary hearing, January 21, 2015, Rand
    provided several bank statements and canceled checks related to the issue of $300 that
    was shown as remaining in Ms. Klein’s trust account on the date of his deposition,
    November 25, 2014.
    17
    Internal record citations within the Findings of Fact have been omitted.
    10
    Klein executed a retainer agreement with Respondent. The agreement
    provided that Ms. Klein would pay Respondent at a rate of $350/hour with
    an initial retainer of $1,500. After the initial retainer amount, Ms. Klein was
    to pay Respondent “those monies necessary, on a 30-day, as billed basis to
    maintain the retainer at its original level.”1
    ______________________________
    1
    In December 2011, the hourly rate was reduced to $250/hour.
    ______________________________
    At the time of this initial consultation, Respondent had handled
    approximately six Equal Employment Opportunity Commission (“EEOC”)
    cases.
    Ms. and Mr. Klein testified that, at the initial consultation,
    Respondent told them that the maximum liability for MCPS was $300,000
    and that he expressed optimism that Ms. Klein’s case would be worth an
    amount close to $300,000. Respondent denied valuing her case at $300,000,
    and testified that his fee agreement states that clients should disregard any
    value he places on a case. The retainer agreement states “I acknowledge
    that no representation, warranty or guarantee has been made as to what
    amount, if any, may be recovered in this case.” Based on a review of all the
    evidence, and notwithstanding the provision in the retainer agreement, the
    Court does not find Respondent’s testimony credible, and the Court accepts
    the testimony of Ms. and Mr. Klein.
    On or about August 19, 2011, Ms. Klein filed a complaint with the
    EEOC. The narrative of the complaint was prepared by Respondent but was
    filed, at Respondent’s suggestion, by Ms. Klein pro se. The EEOC failed to
    notify MCPS of the claim until on or about October 20 2011. While the
    EEOC case was still pending, the school year had begun and Ms. Klein was
    still experiencing discrimination. During the fall of 2011, Ms. Klein and
    Respondent were in communication about this continued discrimination.
    She repeatedly discussed with him the mental and physical symptoms she
    suffered as a result of the discrimination and discussed her plans to retire
    early. Respondent recommended that she hold off until the end of the
    school year, but that if she could only last until the end of the semester,
    they would “carry on from there." On November 30, 2011, Ms. Klein
    retired. Respondent testified that Ms. Klein never discussed her plans to
    retire prior to November 30, 2011, the date of her retirement. Based on a
    review of all the evidence, the Court finds the testimony of Ms. Klein more
    credible than that of Respondent and thus, the Court accepts the testimony
    of Ms. Klein.
    11
    In December 2011, Ms. Klein and Respondent began working on an
    addendum to be filed to the August EEOC complaint, which would include
    the additional discrimination that Ms. Klein faced in the fall of 2011. The
    circumstances surrounding the filing of this addendum was a significant
    focus of the hearing before the Court. On January 20, 2012, Ms. Klein
    emailed the Respondent with certain edits and additions to the addendum.
    The email stated “[w]hen it is ready [I] will sign it and let’s get it on its
    way.” On January 24, 2012, Ms. Klein emailed Respondent and asked,
    “[w]hen do you think [you] will be done with the final copy of the
    addendum and letter for the EEOC for my part?” On February 4, 2012,
    having not received any response, Ms. Klein again emailed Respondent
    stating, “[t]his is a second email about the addendum. I have one with my
    numbers and corrections. It does not look like the completed one. Would
    you please e-mail me the new addendum and hold off on sending it until I
    ok it?" Respondent provided an updated draft to Ms. Klein. On February 7,
    2012, Ms. Klein emailed Respondent stating, “I received the letter and
    complaint. It looks great. There is one small error. In the letter, middle
    paragraph on the second page the number should be 5. Other than that —
    great. Please sign my name and send it off.” Respondent never responded to
    this February 7th email. On February 23, 2012, having heard nothing from
    Respondent, Ms. Klein emailed him and asked: “[j]ust checking in on the
    addendum. Did you send it to the EEOC? If so, when was it received? How
    do we get the addendum actually attached to the original complaint? I don’t
    want it going in as a separate complaint with an additional examiner and a 6
    month lag in investigation.” Ms. Klein did not recall whether Respondent
    responded to this email. Respondent never provided Ms. Klein a final copy
    of “what was filed.” Based on the evidence provided, the Court finds that
    Respondent did not, in fact, ever file the addendum as instructed by Ms.
    Klein. Furthermore, Respondent did not advise Ms. Klein that the
    addendum had not been filed.
    On March 28, 2012, the EEOC forwarded a copy of MCPS’s
    position statement to Ms. Klein. Ms. Klein and Respondent worked
    together to draft a reply. On or about April 6, 2012, Respondent, signing
    Ms. Klein’s name, filed a reply to MCPS’s response to the complaint.
    Respondent included in the Reply information which he had led Ms. Klein
    to believe had been filed, by addendum, in February, and Ms. Klein did not
    know that the addendum she approved on February 7, 2012, had not been
    filed as of April 6, 2012.
    On January 28, 2013, the EEOC issued its determination that Ms.
    Klein was harassed because of her age and race and invited the parties to
    join in conciliation. On February 6, 2013, Ms. Klein, Mr. Klein, and
    12
    Respondent met to discuss the conciliation process as well as an
    appropriate settlement number. Both Mr. and Ms. Klein testified that, at the
    February 6 meeting, they, along with Respondent, agreed that the value of
    Ms. Klein’s case met or exceeded the $300,000 cap on MCPS claims.
    Respondent testified that he never mentioned the $300,000 cap to the
    Kleins. The Court does not find Respondent’s testimony about the
    $300,000 figure credible, and the Court accepts the testimony of Ms. and
    Mr. Klein.
    On March 7, 2013, Ms. Klein terminated Respondent’s services as
    her attorney by sending him a letter. The letter stated that she was seeking
    other counsel “based on the fact that I believe you are not giving my case
    the attention it deserves, and using my case without my approval to benefit
    another client” and requested that he “cease and desist using the
    information pertaining to my case in any action you are taking on behalf of
    your other clients."2
    ______________________________
    2
    Ms. Klein believed that Respondent had used the favorable determination
    in her case to leverage a case he was handling for another client (who
    worked with Ms. Klein) against MCPS and Takoma Park Elementary
    School. When Ms. Klein instructed Respondent to stop, he responded that
    because her case was a published public opinion he was free to use it.
    Respondent testified that this other client was brought to Respondent by
    Ms. Klein herself, and in fact he would have meetings with both clients
    together. Ms. Klein also testified at this other client’s trial. Respondent’s
    actions regarding his handling of the other client’s case was not a subject of
    the Amended Petition.
    ______________________________
    She further requested Respondent forward her file and “any other
    information pertaining to [her] case to her home.” Respondent emailed a
    response on March 11, 2013, stating: “Your accusations of misconduct on
    my part are wholly unfounded, as you well know, and poor repayment for
    the difficult and painstaking work I performed for you to drive your
    improbable case to a favorable result.” Respondent sent a follow-up letter
    on March 18, 2013:
    Rather to engage in a lengthy explanation of my reaction to
    your recent email and letter to me discharging me as your
    attorney and threatening me with suggestions of misconduct,
    let me simply give you the bottom line, and you may take
    whatever action you wish.
    13
    l. I accept that I am discharged as your attorney, which is
    your right. I deny any suggestion that I neglected your case,
    particularly so soon after winning it.
    2. There has been no violation of your private or confidential
    legal matters. Further, while I am amazed that you are now
    attempting to tum your back on your friend, fellow teacher
    and co-client, your right to attempt to do so is limited. To the
    extent that your case is a matter of public record, it may be
    used as such, and you have no ability to forbid it. Your
    attempt to do so is particularly opprobrious in that your
    victory is the product of my achieving the vindication for you
    that you sought: it is wholly the result of my efforts on your
    behalf. Your lack of gratitude is stunning.
    3. Our agreement was that I be paid hourly. While I kept time
    during your case, only a portion of it was billed for payment
    by you due to the necessity to dedicate many more hours to
    achieving victory that I believed should have been billed to a
    school teacher who was out of a job and had not yet won (and
    whose percentage-chances of winning were low)....
    On March 22, 2013, Ms. Klein again requested a copy of her file.
    She stated: “I have been advised by my present attorney that I am entitled
    to copies of my file if I pay all copying charges. I will do so. I need ASAP
    both my signed EEOC charges, your contract and bills, and the March 17,
    2012 rebuttal from MCPS. The rest of the file can wait until the following
    week. These files are absolutely necessary for me to continue on with the
    conciliatory mediation with the EEOC. If you would please e-mail me or
    call my husband [] when these documents are copied I would appreciate it.
    He will come by your office to pick up the documents and pay for
    copying.” Respondent responded to the email, stating: “I disagree with your
    new attorney’s analysis, and my retaining lien will remain in effect absent
    new facts not yet presented to me.”
    On March 28, 2013, Respondent sent an invoice and ledger to Ms.
    Klein charging her a total of $11,230. Ms. Klein estimated that she
    requested invoices from Respondent eight times during the course of the
    representation, and Respondent would say that they should let it ride and he
    would send bills. Respondent never gave an estimate of the current attorney
    fees, and the first invoice Respondent sent to Ms. Klein was the March 28,
    2013 invoice. Respondent testified that Ms. Klein never made any requests
    for bills. The Court credits the testimony of Ms. Klein and finds that she did
    in fact request copies of her bills, and that the March 28, 2013 invoice was
    the first bill sent to her by Respondent.
    14
    Both Mr. and Ms. Klein stated that they replenished the initial
    $1,500 retainer with two checks, both for $1,000, on December 22, 2011
    and January 19, 2012. Respondent’s ledger also shows these payments.
    Respondent testified that the ledger’s showing that a check had been
    deposited in January 2012 was made in error and that there was no deposit
    made on January 19, 2012. Based on all the evidence presented, the Court
    does not find Respondent’s testimony that the Kleins never made the
    second $1,000 payment in January 2012 credible, and accepts the testimony
    of Mr. and Ms. Klein. Thus, when Ms. Klein received the March 28, 2013
    invoice and ledger, she had already paid Respondent a total of $3,500.
    Respondent also sent Ms. Klein an email on March 28, 2013
    corresponding with the invoice; the email stated “your payments are not
    entirely credited, but I believe them to be approximately $4,000. I will
    accept $5,000 in full satisfaction....”
    On April 2, 2013, Ms. Klein again requested a copy of her file and a
    complete copy of her bill. On April 9, 2013, Ms. Klein informed
    Respondent that MCPS was not interested in conciliation and requested
    information about the “mediation proposal.” Respondent refused to provide
    Ms. Klein with the requested information, explaining, “I am disinclined to
    expend time in fielding your latest request.” Respondent never provided
    Ms. Klein with copies of his communications with the EEOC or with the
    information that the EEOC valued her case at approximately $25,000. On
    April 15, 2013, he emailed her stating: “[p]lease advise in the next 24 hours
    if you intend to pay my outstanding fee, and if so, when.”
    On April 16, 2013, Ms. Klein emailed Respondent noting several
    duplications on the invoice. Additionally, the email stated: “you also billed
    me $75 on 2/11/2012 for correspondence with the EEOC. I have no
    knowledge or a copy of this correspondence- so I will not pay for it. Since
    your previous e-mail said you think my payments are approx. $4000 and I
    received no itemized bills for over a year I have no way to know if these
    charges are [legitimate] or not. I am not paying your bill. You keep
    threatening to place a lien on my suit so do what you will.” Respondent
    never acknowledged these duplicate charges or provided Ms. Klein with his
    correspondence to the EEOC. However, Respondent acknowledged on the
    stand and in his Proposed Findings of Facts and Conclusions of Law that
    the ledger sent to Ms. Klein had errors and duplicate entries.
    On January 3, 2014, Respondent sent a letter to Ms. Klein’s new
    attorney, Alan Banov, Esquire, in response to Mr. Banov’s letter requesting
    15
    that Respondent provide information and related documents regarding any
    settlement negotiations with MCPS. Respondent denied Mr. Banov’s
    demand and stated that he was imposing a statutory lien on her file in the
    amount of $6,605, and that he was “only required to furnish the client with
    documents from the file which are necessary for the prosecution of her
    claim or defense.” Respondent stated that information and documents
    concerning settlement negotiations “can hardly be classified as documents
    necessary for the prosecution of Ms. Klein’s claim” because they are
    “settlement    discussions”   which      are   inadmissible,    and    this
    information/documentation is available from other sources.
    Bar Counsel Investigation
    On April 15, 2013, Ms. Klein filed a complaint with the Attorney
    Grievance Commission. On April 26, 2013, Bar Counsel forwarded a copy
    of Ms. Klein’s complaint to Respondent and in an accompanying letter,
    requested a written response to the complaint within fifteen days. On May
    10, 2013, Respondent sent a letter to Bar Counsel in response to Ms.
    Klein’s complaint. That letter included the following statements:
    1. “I won her case (including an award of attorney’s fees)...”
    2. “Ms. Klein paid $4,000. . .” and
    3. “When the EEOC ruled in her favor, it also ruled that I was
    entitled to attorneys fees.”
    The letter conveys that Respondent believes Ms. Klein’s complaint
    arises out of a fee dispute. Although Respondent testified at trial and wrote
    in his Proposed Findings of Fact and Conclusions of Law that he was
    incorrect when he stated Ms. Klein had paid him $4,000, Respondent was
    somewhat unclear as to when in fact he came to the realization that he was
    incorrect.
    On May 21, 2013, Bar Counsel forwarded a copy of Respondent’s
    May 10, 2013 letter to Ms. Klein and requested her written comments. On
    May 27, 2013, Ms. Klein provided additional information in a letter. In a
    letter dated June 11, 2013, Bar Counsel requested that by June 28, 2013,
    Respondent provide comments in reply to Ms. Klein’s letter as well as:
    1. A copy of his retainer agreement with Ms. Klein;
    2. Copies of all records created and maintained pursuant to
    Maryland Rule 16-606.1 for the receipt, maintenance and
    disbursement of Ms. Klein’s funds;
    3. Copies of all correspondence between himself and Ms.
    Klein including all email correspondence; and
    16
    4. Any and all documentation to support the billing entries in
    the undated “Client Ledger” provided to Bar Counsel by Ms.
    Klein including but not limited to copies of all
    correspondence related to the representation of Ms. Klein,
    notes of all telephone conversations or meetings relating to
    the representation of Ms. Klein and all filings.
    On June 28, 2013, Respondent sent the following letter to Bar
    Counsel, reproduced in full:
    As you know, your list entails more than everything
    concerning the fee in her case (e.g. IOLTA account records,
    original time sheets, all email traffic, etc.). I am certain that a
    thorough adherence to your list would take six to ten hours of
    my time to compile, which, as you no doubt know, is far more
    than the balance due from Ms. Klein.
    Your request is not reasonable, because it is facially excessive
    and has no factual basis in the issues raised by the
    Complainant in her correspondence to you regarding the
    matter. Further, this matter is patently a fee dispute, and it is
    your well-publicized policy not to be involved in fee disputes.
    Again, you have made an exception to your policies where I
    am involved.
    Indicative of the excessiveness and oppressiveness of your
    demand is that you do not even allow me the 30 days to
    produce documents that are afforded to an actual litigant
    seeking Production of Documents under the Rules. And you
    are not a litigant; you appear to be a regulatory agency
    without enough ‘factual basis’ to initiate a lawsuit were you
    in this case a private party, without danger running afoul of
    Rule l-341. Further, your demand that this voluminous
    documentation be produced in half the time allowed to
    litigants in fact requires that I ‘drop everything’ and rush to
    comply. In this regard, I only received your letter when I
    returned from a week’s vacation on June 17, 2013. I had a
    very significant trial for which to prepare on June 24, 2013
    (for which I was required to dedicate every available working
    hour, including the entire weekend), and the usual array of
    remaining and new matters which inevitably a solo
    practitioner must address upon his return to work.
    17
    I am acutely aware of the legally impregnable position your
    agency holds: once you commence to investigate or charge a
    practitioner (apparently reserved for solos only — never large
    firms), there are no counterclaims, or injunctions or even
    allowable motions to dismiss or other usual means available
    to mitigate the onslaught you visit upon us.
    This situation is aggravated by the fact that there is no
    realistic ‘Internal Affairs’ division to regulate arbitrary,
    capricious, unlawful and/or vindictive conduct by your
    agency. Indeed, there is realistically no one to whom to
    complain except perhaps the Court of Appeals or the
    Governor, neither of which could arguably be thought of as a
    ‘hands-on’ arbiter of the conduct of your agents’ activities.
    And, of course, your power to discipline and/or disbar
    attorneys is ever-present: I note that you were not hesitant to
    advise me in the last paragraph of your letter that you hold the
    power to discipline/disbar me if I fail to respond timely
    pursuant to Rule 8.1.
    You indeed have the ever-present power to take away the
    right to earn a livelihood of a practitioner who has always
    invested no less than three years of his/her life in obtaining a
    license to practice law, or in my case more than forty. And
    my far-too broad experience with you has made it clear that
    you are not bashful about threatening practitioners (solos a
    specialty), and carrying out those threats regardless of the
    validity, vel non, of the charges and the dire consequences
    that they bring to the lives of the innocent and/or honest
    attorneys—‘that isn’t your problem, you’re just doing your
    job’.
    You have seen fit to charge me personally with misconduct so
    often in the last five years that I have no question that I am
    the most-prosecuted practitioner in the history of the legal
    profession in the State of Maryland. I hold that dubious
    distinction only because your “nuanced” charges have never
    been found to be valid; therefore, I have been able to get off
    the canvas repeatedly, only to be greeted by more of your
    serial Sunday punches.
    18
    You have seen fit to bring public charges of misconduct
    against me twice in these five years to be tried to judges of
    the court before which I primarily practice. Dissatisfied with
    the “foot faults" each trial judge found, you filed appeals to
    Maryland’s highest court, inevitably demanding more of my
    professional flesh. In both those proceedings I was found not
    to have engaged in misconduct. However, in those two
    proceedings, along with several other prosecutions of lesser
    reach, you have managed to cost me hundreds of thousands of
    dollars, untold clients and have destroyed, most critically, my
    reputation before my peers, my bench and the public. In short,
    you have dramatically interfered with my right to make a
    living as an honest attorney, and be left alone by you.
    It is in light of this administrative apparatus and personal
    history with you that I have concluded, at my peril, that your
    demand for ‘information’ is unreasonable and therefore
    invalid. However, in recognition of my duty to respond and to
    disclose under Rule 8.1, I will allow you or your investigator
    to come to my office, by agreed-upon appointment, to
    examine the subject case file and such other items for which
    you can demonstrate some articulable ‘probable cause’.
    Please do not regard this letter as the opening of a
    negotiation: this is my response to you. If you take the
    position that this letter does not constitute ‘substantial
    compliance,’ please advise so that such may become the grist
    of an action for Declaratory Judgment.
    On August 26, 2013, Bar Counsel sent a letter to Respondent
    advising him that Ms. Klein’s complaint had been docketed for further
    investigation and asking “that you reconsider your position and provide me
    with the information and documentation I requested in my letter of June 11,
    2013 within fifteen (15) days. My investigator, William M. Ramsey, will be
    in touch with you in the near future to make arrangements to pick up the
    requested documentation if you are unable to deliver it to our office....You
    are also advised that the Maryland Rules of Professional Conduct 8.1
    provides that a lawyer, in connection with a disciplinary matter, shall not
    knowingly fail to respond to a lawful demand for information by a
    disciplinary authority.”
    On September 9, 2013, Respondent requested an extension of time
    to “formulate [his] response.” On September 11, 2013, Bar Counsel granted
    19
    Respondent’s request for an extension and requested the information and
    documentation be provided no later than September 30, 2013. On
    September 30, 2013, Respondent requested a second extension, stating that
    his schedule had “precluded [his] finalizing a reasonable response.” Bar
    Counsel granted Respondent’s request for a second extension on October 8,
    2013.
    On October 11, 2013, Respondent mailed Bar Counsel a letter
    stating that he had “taken the entire file to the printer and it will be here for
    pickup by your Investigator from this point forward. If you do not believe
    this is an adequate response, please contact me." Sometime around late
    October or early November 2013, a representative from Bar Counsel came
    and picked up Ms. Klein’s client file; no bank statements had been
    produced, but the ledger was included in the file. On May 9, 2014,
    Respondent finally provided some bank statements for “months that
    showed every transaction on the client ledger that had been made with her
    escrow money,” cancelled checks, and deposit slips. Respondent did not
    provide all bank records for the entire time Ms. Klein was his client, but
    stated that he believed that providing the ledger was sufficient to comply
    with Bar Counsel’s request for “all records created and maintained pursuant
    to [Maryland Rule 16-606.1].”
    On November 25, 2014, Petitioner’s counsel took Respondent’s
    deposition. During his deposition, Respondent agreed to provide additional
    documentation related to Ms. Klein’s funds; namely, documentation
    evidencing whether there remained $300 of Ms. Klein’s funds in trust or
    whether the funds had been withdrawn. Besides that information,
    Respondent believed he had provided all documents relating to Maryland
    Rule 16-606.1 and MLRPC 1.15. On the morning of trial, January 21, 2015,
    Respondent provided selected additional bank account statements.
    The Conclusions of Law made by Judge Bair were as follows:18
    In its Amended Petition for Disciplinary or Remedial Action, Bar
    Counsel alleged the following six violations of the Maryland Lawyers’
    Rules of Professional Conduct (“MLRPC”) and Attorney Trust Account
    Record Keeping: (A) Rule 1.4 Communication; (B) Rule 1.5 Fees; (C) Rule
    1.15(a) Safekeeping Property and Maryland Rule 16-606.1 Attorney Trust
    Account Record-Keeping; (D) Rule 1.16(d) Declining or Terminating
    18
    Internal record citations and Maryland Rules, where indicated, in the Conclusions of
    Law have been omitted.
    20
    Representation; (E) Rule 8.1(a) and (b) Bar Admission and Disciplinary
    Matters; and (F) Rule 8.4 (a), (c) and (d) Misconduct.3
    ______________________________
    3
    In its Amended Petition for Disciplinary or Remedial Action, Petitioner
    charged seven separate rule violations, but the Court is combining the
    violations of MLRPC Rule 1.15(a) Safekeeping Property and Maryland
    Rule 16-606.1 Attorney Trust Account Record-Keeping into one alleged
    violation under subpart C, for a total of six separate categories of violations.
    ______________________________
    A. MLRPC Rule 1.4. Communication
    [Rule omitted]
    Respondent violated MLRPC Rule 1.4(a-b) in three ways. First,
    Respondent failed to provide Ms. Klein with periodic invoices about his
    attorney fees and he also failed to request replenishment of his retainer. The
    retainer agreement signed by Ms. Klein states that she was to pay
    Respondent “those monies necessary, on a 30-day, as billed basis to
    maintain the retainer at its original level.” As stated supra, the Court credits
    the testimony of Mr. and Ms. Klein and found that Ms. Klein requested
    invoices between seven and eight times during the course of the
    representation. Moreover, at Respondent’s deposition, he testified “Oh, I
    don’t think so. Pretty sure she didn’t. I don’t know,” in response to whether
    Ms. Klein had requested an invoice. At trial however, Respondent testified
    that Ms. Klein never requested a bill from him. The Court found that Ms.
    Klein provided two additional payments of $1,000 to Respondent, for a
    total payment of $3,500 before Respondent sent her the first invoice billing
    her for over $11,000. By failing to provide any monthly statements when
    requested and failing to request replenishment as needed, Respondent
    violated MLRPC Rule 1.4 Communication. Attorney Grievance Comm'n of
    Md. v. Calhoun, 
    391 Md. 532
    , 569 (2006) (finding that sending out
    monthly statements that simply stated what the client owed without
    providing further details was a violation of MLRPC Rule 1.4).
    Second, Respondent violated MLRPC Rule 1.4(a)(2) with respect to
    his failure to file the addendum to Ms. Klein’s original complaint. In
    December 2011, Respondent and Ms. Klein began drafting an addendum to
    her original complaint. On February 7, 2012, Ms. Klein approved the final
    draft and instructed Respondent to “please sign my name and send [the
    addendum] off.” Respondent did not follow Ms. Klein’s instruction and
    21
    failed to inform her that the addendum had not been filed. On February 23,
    2012, Ms. Klein requested information about the addendum from
    Respondent. Respondent failed to respond in any manner to Ms. Klein’s
    requests for information. While the addendum was eventually incorporated
    by Respondent into Ms. Klein’s response to MCPS and filed on or about
    April 6, 2012, Respondent never communicated with Ms. Klein that the
    addendum had not been filed in February and failed to provide her with the
    requested information about the procedure associated with filing the
    addendum.
    Third, the Court finds the Respondent violated Rule 1.4(b) when he
    failed to communicate with Ms. Klein about potential ramifications of her
    early retirement in the fall of 2011. Specifically, he failed to advise her
    about the option of taking medical retirement or filing a claim for
    constructive discharge.
    Although it appears that Ms. Klein and Respondent did
    communicate frequently during the course of the representation, that does
    not negate Respondent’s violations of Rule 1.4 in that he failed to provide
    Ms. Klein with invoices, he failed to file a timely addendum, and he failed
    to advise Ms. Klein about the ramifications of her retirement or potential
    constructive discharge claim.
    B. MLRPC Rule 1.5. Fees
    [Rule omitted]
    The Court finds that Respondent violated MLRPC Rule 1.5(a) when he
    failed to provide Ms. Klein invoices and failed to request sufficient
    replenishment of his retainer, despite both being required in his retainer
    agreement and by repeated requests for invoices from Ms. Klein. MLRPC
    Rule 1.5 prohibits lawyers from charging unreasonable fees. The Rule
    provides a list of non-exclusive factors to consider when determining the
    reasonableness of fees. The Court of Appeals noted that it is not necessary
    to prove that the total fee sought was unreasonable in order to find a
    violation of the rule. Attorney Grievance Comm'n of Md. v. Green, 
    441 Md. 80
    , 92 (2014) (finding that the attorney’s fees were unreasonable and that
    the attorney violated MLRPC Rule 1.5 by failing to provide monthly
    invoices and failing to request the replenishing retainer).
    C. MLRPC Rule 1.15. Safekeeping Property, and Maryland Rule 16-
    606.1. Attorney Trust Account Record-Keeping
    22
    [Rule omitted]
    [Rule omitted]
    The Court finds that Respondent did not create and maintain records
    required by Maryland Rule 16-606.1(a)(2) and (a)(3) and thus, Respondent
    is in violation of MLRPC Rule 1.15(a). At Respondent’s deposition, the
    following colloquy took place:
    Bar Counsel Question: ....we charged in the petition a
    recording keeping violation of Rule 16-606.1 and the Rule
    1.15, the safekeeping rule that accompanies that. And I just
    want to make sure that I have everything that’s related to the
    receipt, maintenance, and disbursement of [Ms.] Klein’s
    funds as discussed with you of June 11th, 2013, which is
    Deposition Exhibit No. 8. And just so that you’re clear, I have
    the three bank statements and accompanying documents that
    have been marked as Deposition Exhibits No. 9, 10, and 11,
    and then I have the three versions of the invoices that we’ve
    discussed, the most up to date or the last one being the April
    3rd, 2013 invoice.
    Respondent Answer: Well, you know, I owe you the answer
    on $300 and whether it remains. That you don’t have, clearly.
    The other stuff, I think you got. The sequence of events is you
    asked for all this stuff. I sent you the billing invoice which
    does have all of that. The backup to all of that, as far as I’m
    concerned, is prima facie compliance. And then, you know, I
    gave you all the backup that I thought was reasonable in
    Exhibits 9, 10, and 11. So you know, I thought I gave you
    everything.
    Additionally, when questioned about the source of his representation to Bar
    Counsel that Ms. Klein had paid him $4,000, he stated that the number
    came from his “recollection.”
    At trial, Respondent testified that his software program, PCLaw,
    generates reports which have “all the activity, financial, as well as time
    input. . .” for each client. Respondent also represented that the client ledger
    from the PCLaw program is “always the same” and that once the entries are
    made they cannot change, but the Court notes that when comparing the
    ledgers for the same client printed on different days, there was in fact
    different information. Moreover, Respondent stated that he did not
    incorporate bank statements into Ms. Klein’s file.
    23
    As discussed supra, Respondent acknowledged he was incorrect in
    his initial assertion that the Kleins had paid him $4,000. At trial, the Kleins
    testified that they believed they had paid the Respondent a total of $3,500.
    The Respondent testified that the Kleins paid him a total of $2,500. Had
    Respondent kept more accurate records that included bank statements, he
    would not have needed to rely on his incorrect recollection. The Court finds
    the Kleins’ testimony to be more credible than the Respondent’s.
    Additionally, had the records been properly kept, there would not have
    been duplicate charges, or at the very least Respondent would have realized
    his errors sooner. By failing to keep complete and accurate records,
    Respondent is in violation of Maryland Rule 16-606.1.
    D. MLRPC Rule 1.16. Declining or Terminating Representation
    [Rule omitted]
    “When a client requests his or her file from an attorney at the end of
    the representation, MLRPC l.l6(d) requires the attorney to surrender the
    portions of the file (or a copy) to which the client is entitled (assuming no
    proper charging lien exists)” Attorney Grievance Comm'n of Md. v. Brown,
    
    426 Md. 298
    , 322 (2012). Maryland Rule 2-652(a) provides that except as
    otherwise provided under the Maryland Lawyers’ Rules of Professional
    Conduct, “an attorney who has a common-law retaining lien for legal
    services rendered to a client may assert the lien by retaining the papers of
    the client in possession of the attorney until the attorney’s claim is
    satisfied.”
    The Court finds Respondent violated MLRPC Rule 1.16(d) when he
    failed to provide Ms. Klein with her file upon his termination. While
    Respondent asserts that he had a retaining lien on Ms. Klein’s file, the
    Court notes that this does not give Respondent an absolute right to retain
    Ms. Klein’s file. Even if Respondent had a valid lien, the “mere existence
    of a legal right does not entitle a lawyer to stand on that right if ethical
    considerations require that he forego it” and the Court “will not
    countenance in a disciplinary proceeding such a self-help argument for
    vigilante lawyers who decide to take disputes over attorney’s fees into their
    own hands.” Attorney Grievance Comm'n of Md. v. Sheridan, 
    357 Md. 1
    ,
    35 (1999) (where lawyer had taken client funds and used them for personal
    or professional use) (internal citations omitted). As discussed supra,
    Respondent failed to comply with both MLRPC Rule 1.5(a), because he
    failed to provide Ms. Klein with invoices or requests to replenish the
    retainer, and MLRPC Rule 1.15(a) because Respondent failed to keep
    24
    proper records in accordance with Maryland Rule 16-606.1. Where
    Respondent failed to provide invoices and failed to keep proper billing
    records for this client, Respondent could not then assert a retaining lien on
    her file based on his questionable billing practices.
    Moreover, upon Respondent’s termination, the potential for
    mediation or conciliation was pending in Ms. Klein’s case. Thus, Ms. Klein
    was entitled to all information that Respondent had received from the
    EEOC related, in any way, to the pending conciliation process. An attorney
    may be required to turn over such papers, or photocopies thereof, to the
    client or successor counsel to enable an ongoing action to go forward. See
    Pomerantz v. Schandler, 
    704 F.2d 681
     (2d Cir. 1983); Upgrade Corp. v.
    Michigan Carton Co., 
    410 N.E.2d 159
     (Ill. App. Ct. 1980); Frenkel v.
    Frenkel, 
    599 A.2d 595
     (N.J. Super. Ct. App. Div. 1991); Rosen v. Rosen,
    
    97 A.D.2d 837
     (N.Y. App. Div. 1983); Fleming v. Bernauer, 
    138 Misc. 2d 267
     (N.Y. Sup. Ct. 1987); M.E. v. S.G., 
    124 Misc. 2d 851
     (N.Y. Fam. Ct.
    1984); People v. Altvater, 
    78 Misc. 2d 24
     (N.Y. Sup. Ct. 1974). This would
    include the complaint Ms. Klein had filed pro se, MCPS’s response, and
    her reply, also submitted pro se. Ms. Klein was not in possession of final
    drafts of the complaint or reply and did not have a copy of MCPS’s
    response when she terminated Respondent’s services.
    E. MLRPC Rule 8.1. Bar Admission and Disciplinary Matters
    [Rule omitted]
    Respondent admitted that he made misrepresentations to Bar
    Counsel. He admitted that he misrepresented the amount of money paid to
    him. Second, Respondent admitted that it was an “exaggeration” that he
    was awarded attorney’s fees by the EEOC. Indeed, he was not awarded
    attorney’s fees. Finally, Ms. Klein wrote to Bar Counsel that it was a
    “combination of gross exaggeration of the facts and blatant lies” for
    Respondent to claim he “won” her case. According to Ms. Klein, she
    received a ruling in favor from the EEOC that supported her discrimination
    case against the EEOC and the case was ongoing. The Court finds these
    misrepresentations by Respondent were material and made knowingly. The
    Court therefore concludes that each misrepresentation constitutes a
    violation of Rule 8.1(a).
    Additionally, Respondent violated MLRPC Rule 8.1(b) when he
    knowingly and intentionally failed to respond to Bar Counsel’s requests for
    information. The Court notes that “a request for information by Bar
    Counsel does not have to come in any particular form in order to trigger the
    25
    compliance requirements of MRPC 8.1.” Attorney Grievance Comm’n of
    Md. v. Khandpur, 
    421 Md. 1
    , 12 (2011). Respondent’s response on June 28,
    2013, states: “in recognition of my duty to respond and to disclose under
    Rule 8.1, I will allow you or your investigator to come to my office, by
    agreed-upon appointment, to examine the subject case file and such other
    items...” Despite Respondent’s assertion that making the file available to
    Bar Counsel was compliance with Rule 8.1(b), the Court disagrees. See
    Attorney Grievance Comm'n of Md. v. Tanko, 
    427 Md. 15
    , 35-36 (2012)
    (overruling Respondent’s exception that he had violated Rule 8.1); Attorney
    Grievance Comm'n of Md. v. James, 
    385 Md. 637
    , 651-52, 654, 658-59
    (2005). Moreover, although Respondent did send letters back to Petitioner,
    the letters mostly contained inflammatory accusations against Petitioner
    and, as stated supra, did not include any documents. When Petitioner
    ultimately picked up Ms. Klein’s file, the file did not contain any of the
    bank records required by Rule 16-606.1. See Attorney Grievance Comm'n
    of Md. v. Fraidin, 
    438 Md. 172
    , 185, 200 (2014). Respondent finally
    provided some records at his deposition on November 25, 2014, and then
    additional documents the morning of trial, January 21, 2015, long after the
    investigatory phase by Bar Counsel had ended.
    F. MLRPC Rule 8.4. Misconduct
    [Rule omitted]
    MLRPC Rule 8.4(a) is subsumed by the other violations of the
    Maryland Lawyers’ Rules of Professional Conduct, as found by the Court.
    Having concluded that Respondent violated some of these rules, the Court
    concludes that Respondent also committed a violation of Rule 8.4(a). See
    Attorney Grievance Comm’n of Md. v. Foltz, 
    411 Md. 359
    , 411 (2009).
    Additionally, the MLRPC Rule violations are also a violation of
    Rule 8.4(c). The Court of Appeals has found that dishonesty encompasses
    conduct which shows a lack of honesty, probity or integrity of principle, a
    lack of fairness and straightforwardness. See Attorney Grievance Comm'n
    of Md. v. Thomas, 
    440 Md. 523
    , 555 (2014). Thus, “what may not legally
    be characterized as an act of fraud, deceit or misrepresentation may still
    evince dishonesty.” Moreover, Respondent’s mishandling of Ms. Klein’s
    client funds by failing to provide invoices or keep accurate accounting
    records, as well as his misrepresentations to bar counsel, were both
    prejudicial to the administration of justice under MLRPC 8.4(d). See
    Attorney Grievance Comm'n of Md. v. Brigerman, 
    441 Md. 23
    , 40 (2014);
    Attorney Grievance Comm'n of Md. v. Mungin, 
    439 Md. 290
    , 315 (2014).
    Finally, Respondent’s failure to comply with his former client’s requests
    26
    for papers following termination obstructed and delayed her ability to
    pursue her claim through new counsel.
    Judge Bair also made findings as to mitigating and aggravating factors:
    Maryland Rule 16-757(b) provides that at a disciplinary hearing, “[a]
    respondent who asserts an affirmative defense or a matter of mitigation or
    extenuation has the burden of proving the defense or matter by a
    preponderance of the evidence.” At the hearing on January 21 and 22, 2015,
    Respondent presented no affirmative defenses or any matters of mitigation
    or extenuation.
    On January 26, 2015, however, the Respondent filed a request for
    judicial notice. He filed a corrected request on January 28, 2015. Petitioner
    filed a Response to Defendant’s Request for Judicial Notice on February 3,
    2015. In Respondent’s motion, he noted that “whether and how Respondent
    answered      [Ms.      Klein’s]    email     inquiries   concerning      the
    Addendum....became an issue." Respondent attached docket entries to his
    motion that show that during the time of these emails correspondence
    “Respondent was fully involved in defending himself against AGC’s
    accusations throughout the period in question.” According to Respondent,
    “it can be at least understood to some extent why written responses to
    Complainant Klein regarding these two inquiries were not made,” and thus,
    Respondent requested that the Court take judicial notice of the attached
    docket entries.
    The Court denied Respondent’s Request for Judicial Notice. With
    this motion, Respondent was attempting to enter possible mitigating factors
    into evidence after the trial had completed. The Court notes that the trial
    was a two-day trial, where Respondent‘s counsel made a closing argument
    on January 22, 2015. At no time did Respondent request that he be
    permitted to submit additional information or evidence. Moreover, no form
    of the word “mitigate” is contained in the transcript across both trial days.
    The Court finds that the Respondent has not proven any mitigating or
    extenuating circumstances.
    The Court of Appeals has identified certain aggravating factors that
    the Court considers in attorney discipline matters: (a) prior disciplinary
    offenses; (b) dishonest or selfish motive; (c) pattern of misconduct; (d)
    multiple offenses; (e) bad faith obstruction of the attorney disciplinary
    proceeding by intentionally failing to comply with rules or orders of the
    Commission; (t) submission of false evidence, false statements, or other
    deceptive practices during the attorney disciplinary proceeding; (g) refusal
    27
    to acknowledge wrongful nature of conduct; (h) vulnerability of the victim;
    (i) substantial experience in the practice of law; (j) indifference to making
    restitution; and (k) illegal conduct, including that involving the use of
    controlled substances. Attorney Grievance Comm’n of Md. v. Zhang, 
    440 Md. 128
    , 171-72 (2014), reconsideration denied (Aug. 27, 2014).
    Factor (a), prior disciplinary offenses, is present in this case, to an
    extent. Respondent received a reprimand from Bar Counsel in May 2012
    relating to his personal bankruptcy filings “in which he included unverified
    and inaccurate information, some of which [were] offered under the penalty
    of perjury.” Attorney Grievance Comm’n of Md. v. Rand, 
    429 Md. 674
    , 724
    (2012) (Harrell, J., dissenting). In December, 2012, a petition against
    Respondent was dismissed because the Court of Appeals found that there
    was not clear and convincing evidence that Respondent had violated
    MLRPC Rule 1.4 Communication. Respondent also had an earlier petition
    against him dismissed when the Court found Respondent's delay in
    returning records to opposing counsel was not prejudicial to the
    administration of justice under MLRPC 8.4(d). Attorney Grievance
    Comm'n of Md. v. Rand, 
    411 Md. 83
    , 95-96 (2009).
    The case at issue involves multiple offenses implicating factor (d).
    The Respondent engaged in bad faith obstruction of the disciplinary
    proceeding by failing to comply with lawful requests for information,
    failing to timely comply with lawful requests for information, and making
    misrepresentations to Bar Counsel during the course of its investigation
    implicating factor (t). Finally, the Respondent has refused to acknowledge
    wrongful nature of conduct implicating factor (g) and has substantial
    experience in the practice of law implicating factor (i).
    II. Standard of Review
    We recently again articulated our oft-cited standards for reviewing attorney
    disciplinary proceedings in Attorney Grievance v. Hodes, 
    441 Md. 136
    , 168, 
    105 A.3d 533
    , 552 (2014) as:
    This Court has original and complete jurisdiction over attorney discipline
    proceedings in Maryland. We conduct an independent review of the record
    and we accept the hearing judge's findings of fact unless shown to be
    clearly erroneous. Under our independent review of the record, we must
    determine whether the findings of the hearing judge are based on clear and
    28
    convincing evidence. With respect to exceptions, upon our review of the
    record, the hearing judge's findings of fact generally will be accepted unless
    they are clearly erroneous. A hearing judge's factual finding is not clearly
    erroneous if there is any competent material evidence to support it. As to
    the hearing judge's conclusions of law, such as whether provisions of the
    Maryland Rules of Professional Conduct were violated, our consideration is
    de novo.[19]
    (internal citation omitted) (internal quotation omitted).
    Bar Counsel did not file any exceptions to Judge Bair’s findings of fact or
    conclusions of law. Rand filed exceptions both to Judge Bair’s findings of fact and his
    conclusions of law, suggesting that disciplinary action was not warranted, that his
    conduct did not violate the Maryland Rules of Professional Conduct and that we should
    dismiss this case.
    III. Rand’s Exceptions to Findings of Fact
    We will address Rand’s exceptions to Judge Bair’s findings of facts seriatim.
    Rand first excepts to Judge Bair’s finding that he “did not, in fact, ever file the
    addendum as instructed by Ms. Klein.” Regarding the filing of the addendum, Judge Bair
    found:
    In December 2011, Ms. Klein and Respondent began working on an
    addendum to be filed to the August EEOC complaint, which would include
    the additional discrimination that Ms. Klein faced in the fall of 2011. The
    circumstances surrounding the filing of this addendum was a significant
    focus of the hearing before the Court. On January 20, 2012, Ms. Klein
    emailed the Respondent with certain edits and additions to the addendum.
    The email stated “[w]hen it is ready [I] will sign it and let’s get it on its
    way.” On January 24, 2012, Ms. Klein emailed Respondent and asked,
    19
    Rule 16–759(b)(1) provides:
    The Court of Appeals shall review de novo the circuit court judge's
    conclusions of law.
    29
    “[w]hen do you think [you] will be done with the final copy of the
    addendum and letter for the EEOC for my part?” On February 4, 2012,
    having not received any response, Ms. Klein again emailed Respondent
    stating, “[t]his is a second email about the addendum. I have one with my
    numbers and corrections. It does not look like the completed one. Would
    you please e-mail me the new addendum and hold off on sending it until I
    ok it?" Respondent provided an updated draft to Ms. Klein. On February 7,
    2012, Ms. Klein emailed Respondent stating, “I received the letter and
    complaint. It looks great. There is one small error. In the letter, middle
    paragraph on the second page the number should be 5. Other than that —
    great. Please sign my name and send it off.” Respondent never responded to
    this February 7th email. On February 23, 2012, having heard nothing from
    Respondent, Ms. Klein emailed him and asked: “[j]ust checking in on the
    addendum. Did you send it to the EEOC? If so, when was it received? How
    do we get the addendum actually attached to the original complaint? I don’t
    want it going in as a separate complaint with an additional examiner and a 6
    month lag in investigation.” Ms. Klein did not recall whether Respondent
    responded to this email. Respondent never provided Ms. Klein a final copy
    of “what was filed.” Based on the evidence provided, the Court finds that
    Respondent did not, in fact, ever file the addendum as instructed by Ms.
    Klein. Furthermore, Respondent did not advise Ms. Klein that the
    addendum had not been filed.
    In support of his exception, Rand argues that Ms. Klein did not complain about a lack of
    communication with respect to the addendum, “not in her initial complaint, in her
    subsequent letter of response to Respondent, or in her testimony.” He further asserts that
    Judge Bair’s later acknowledgment that, “Respondent included in the Reply information
    which he had led Ms. Klein to believe had been filed, by addendum, in February….”,
    evidences that the addendum was in fact filed.
    Ms. Klein testified during the hearing that she made several requests both by e-
    mail and by letter to Rand requesting information on the status of the addendum and
    whether it had been filed, and received no response. She directed Rand in an e-mail
    February 7, 2012, to “Please sign my name and send [the addendum] off.” When pressed
    30
    by Bar Counsel during the hearing about his lack of an independent recollection of how
    the addendum was filed, Rand stated “It’s not filed.” Rand did not file the addendum
    separately, as Ms. Klein instructed, but, instead, unilaterally incorporated it into a
    response sent on April 6, 2012, without discussion with Ms. Klein. Judge Bair’s finding
    that Rand did not file the addendum as instructed by Ms. Klein was supported by clear
    and convincing evidence, and we overrule Rand’s exception.
    Rand next excepts to the finding that he “failed to advise Ms. Klein about the
    ramifications of her retirement or potential constructive discharge, prior to November 30,
    2011.” Judge Bair found:
    During the fall of 2011, Ms. Klein and Respondent were in communication
    about this continued discrimination. She repeatedly discussed with him the
    mental and physical symptoms she suffered as a result of the discrimination
    and discussed her plans to retire early. Respondent recommended that she
    hold off until the end of the school year, but that if she could only last until
    the end of the semester, they would “carry on from there." On November
    30, 2011, Ms. Klein retired. Respondent testified that Ms. Klein never
    discussed her plans to retire prior to November 30, 2011, the date of her
    retirement.
    During the hearing, Ms. Klein testified:
    [Bar Counsel]: And did Mr. Rand provide you with any advice about your
    retirement?
    [Ms. Klein]: Oh, he told me it would be better if I could hold off until the
    end of the year, and retire then. And I said, you know, as we discussed, I, I
    can’t hold off until the end of the year; I can make a semester, that’s it. And
    he said, well, if you have to retire, retire, and we’ll carry on from there.
    [Bar Counsel]: Did he give you any advice on how to retire?
    [Ms. Klein]: No.
    31
    [Bar Counsel]: And were there different options available to you as to how
    to retire?
    [Ms. Klein]: There was a different option, which was medical retirement,
    which I, I could have taken but I did not know about it at the time; all I
    knew about was standard retirement.
    Rand, however, insists that Ms. Klein did not seek advice concerning her retirement or
    the option of medical retirement prior to November 30, 2011.
    Judge Bair, assessing both the testimony of Ms. Klein and Rand, found Ms.
    Klein’s testimony to be more credible regarding Mr. Rand’s discussion with her about her
    retirement. We have stated that the hearing judge “is in the best position to assess first
    hand a witness’s credibility”, Attorney Grievance v. Sheridan, 
    357 Md. 1
    , 17, 
    741 A.2d 1143
    , 1152 (1999), and “it is elementary that the judge ‘may elect to pick and choose
    which evidence to rely upon.’” 
    Id.,
     quoting Attorney Grievance Comm’n v. Kemp, 
    303 Md. 664
    , 675, 
    496 A.2d 672
    , 677 (1985). Accordingly, we overrule Rand’s exception.
    Rand next excepts to the finding that he “failed to provide Ms. Klein invoices and
    failed to request sufficient replenishment of his retainer, despite both being required in
    his retainer agreement and by repeated requests for invoices from Ms. Klein.” Judge Bair
    found, specifically:
    On March 28, 2013, Respondent sent an invoice and ledger to Ms. Klein
    charging her a total of $11,230. Ms. Klein estimated that she requested
    invoices from Respondent eight times during the course of the
    representation, and Respondent would say that they should let it ride and he
    would send bills. Respondent never gave an estimate of the current attorney
    fees, and the first invoice Respondent sent to Ms. Klein was the March 28,
    2013 invoice. Respondent testified that Ms. Klein never made any requests
    for bills. The Court credits the testimony of Ms. Klein and finds that she did
    32
    in fact request copies of her bills, and that the March 28, 2013 invoice was
    the first bill sent to her by Respondent.
    Both Mr. and Ms. Klein stated that they replenished the initial
    $1,500 retainer with two checks, both for $1,000, on December 22, 2011
    and January 19, 2012. Respondent’s ledger also shows these payments.
    Respondent testified that the ledger’s showing that a check had been
    deposited in January 2012 was made in error and that there was no deposit
    made on January 19, 2012. Based on all the evidence presented, the Court
    does not find Respondent’s testimony that the Kleins never made the
    second $1,000 payment in January 2012 credible, and accepts the testimony
    of Mr. and Ms. Klein. Thus, when Ms. Klein received the March 28, 2013
    invoice and ledger, she had already paid Respondent a total of $3,500.
    Ms. Klein testified that she had made requests for bills and invoices from Rand,
    both by phone and in person, “maybe seven, eight times.” Rand testified that he did not
    send any bills or invoices to Ms. Klein during the course of representation.
    Ms. Klein also testified that on two separate occasions Rand requested additional
    funds for his retainer, but did not provide an invoice or billing statement at the time of the
    request, although the fee agreement between Ms. Klein and Rand stated, in relevant part:
    1. Fees shall be based on time …
    *      *      *
    Therefore, it is agreed that Client shall pay the Attorney those monies
    necessary, on a 30-day, as-billed basis to maintain the retainer at its
    original level. It is further understood that four months prior to the trial of
    your matter, and from time to time thereafter as circumstances dictate, the
    retainer balance will be adjusted to reflect the Attorney’s estimate of full
    trial fees, costs and expenses.
    *      *      *
    5. Statement for services performed and costs advanced are due when
    rendered and Client agrees that in the event a statement remains unpaid for
    thirty (30) days, the Attorney shall be under no obligation to take any action
    33
    on behalf of Client and may take action to withdraw his appearance from
    any court action and proof of nonpayment shall represent Client’s consent
    thereto.
    Judge Bair’s findings were based on clear and convincing evidence and supported by the
    record and we, therefore, overrule this exception.
    Rand excepts to the finding that “Respondent did not create and maintain records
    required by Maryland Rule 16-606.1(a)(2) and (a)(3).” Judge Bair, in relevant part,
    found:
    At trial, Respondent testified that his software program, PCLaw, generates
    reports which have “all the activity, financial, as well as time input. . .” for
    each client. Respondent also represented that the client ledger from the
    PCLaw program is “always the same” and that once the entries are made
    they cannot change, but the Court notes that when comparing the ledgers
    for the same client printed on different days, there was in fact different
    information. Moreover, Respondent stated that he did not incorporate bank
    statements into Ms. Klein’s file.
    As discussed supra, Respondent acknowledged he was incorrect in his
    initial assertion that the Kleins had paid him $4,000. At trial, the Kleins
    testified that they believed they had paid the Respondent a total of $3,500.
    The Respondent testified that the Kleins paid him a total of $2,500. Had
    Respondent kept more accurate records that included bank statements, he
    would not have needed to rely on his incorrect recollection. The Court finds
    the Kleins’ testimony to be more credible than the Respondent’s.
    Additionally, had the records been properly kept, there would not have
    been duplicate charges, or at the very least Respondent would have realized
    his errors sooner.
    Rand argues that the PCLaw program he used to maintain client ledgers is prima facie
    compliant with Rule 16-606.1, that his records “fully account for every cent paid” by Ms.
    Klein and that the duplicate entries and late addition of a $300 trust account disbursement
    were simply clerical errors. Received in evidence was a ledger for Ms. Klein’s case
    34
    printed on January 20, 2015 that included entries not appearing on a ledger printed
    earlier, on April 3, 2013, which led Judge Bair to find that “when comparing the ledgers
    for the same client printed on different days, there was in fact different information.” The
    additional entries on the January 20, 2015 ledger detailed the payment of $300 from the
    trust account to cover fees, and the resulting zero balance in Ms. Klein’s trust account.
    Again, we overrule this exception as the finding was supported by clear and convincing
    evidence.
    Judge Bair also found that Rand “failed to provide Ms. Klein with a copy of her
    file upon his termination”, to which Rand excepts. Rand asserts that he “voluntarily
    provided [Ms. Klein] with her Narrative, Addendum, and other documents requested by
    her free of charge just prior to her discharging him.” He urges that upon termination he
    discussed with Ms. Klein that she had sufficient information to proceed with her claim
    against the school system. Judge Bair’s finding, however, was not related to the
    sufficiency of the information provided to Ms. Klein by Rand, but was concerned with
    whether Rand had supplied his entire file to Ms. Klein.
    Ms. Klein had made several requests, both generally and specifically, for her file
    and any accompanying documents: on March 7, 2013, Ms. Klein stated in an e-mail to
    Rand “Please forward my file and any other information pertaining to my case to my
    home address[.]”; this was followed, on March 22, 2013, by an e-mail specifically
    requesting her signed EEOC charges, Rand’s contract and bills and the March 17, 2012
    rebuttal from the school system.
    35
    Ms. Klein testified regarding the documents she had in her possession at the time
    she terminated Rand’s services, which included “letters that [she had] written to a couple
    of people” and “the judgment”. She testified she did not have the school system’s
    position statement, her original complaint with the EEOC or any correspondence between
    Rand and the EEOC regarding the conciliation process. Rand testified that he had not
    provided Ms. Klein with any of his correspondence with the EEOC. We overrule this
    exception, as the finding was supported by clear and convincing evidence.
    Rand further excepts to the finding that he misrepresented his having “won” Ms.
    Klein’s EEOC case and been awarded attorneys’ fees. Judge Bair found:
    On April 15, 2013, Ms. Klein filed a complaint with the Attorney
    Grievance Commission. On April 26, 2013, Bar Counsel forwarded a copy
    of Ms. Klein’s complaint to Respondent and in an accompanying letter,
    requested a written response to the complaint within fifteen days. On May
    10, 2013, Respondent sent a letter to Bar Counsel in response to Ms.
    Klein’s complaint. That letter included the following statements:
    1. “I won her case (including an award of attorney’s fees)...”
    2. “Ms. Klein paid $4,000. . .” and
    3. “When the EEOC ruled in her favor, it also ruled that I was
    entitled to attorney’s fees.”
    The letter conveys that Respondent believes Ms. Klein’s complaint arises
    out of a fee dispute.
    *      *      *
    Respondent admitted that he made misrepresentations to Bar Counsel. He
    admitted that he misrepresented the amount of money paid to him. Second,
    Respondent admitted that it was an “exaggeration” that he was awarded
    attorney’s fees by the EEOC. Indeed, he was not awarded attorney’s fees.
    In his May 10, 2013 letter to Bar Counsel, Rand stated:
    This is another case where the client signed a fee agreement based on a
    reduced charging rate (because she was a public school educator), I won her
    36
    case (including award of attorney’s fees) . . . When the EEOC decided the
    case in her favor, it also ruled that I was entitled to my attorneys fees.”
    Rand argues that, by securing a determination from the EEOC that Ms. Klein was
    discriminated against at her school, he achieved Ms. Klein’s goal and, therefore, “won.”
    Further, by responding to Bar Counsel that he had been awarded attorneys’ fees, Rand
    asserts that, rather than a misrepresentation, his statement was merely an exaggeration; it
    was his expectation that he would receive an award of fees.
    The determination by the EEOC, dated January 28, 2013, of harassment because
    of age and race does not assure that Rand was entitled to attorneys’ fees and in fact,
    makes no mention of any:
    Based on this analysis, I have determined that the evidence obtained during
    the investigation establishes that [Principal] harassed [Ms. Klein] because
    of her age and race, in violation of the ADEA and Title VII. EEOC is
    unable to conclude that the information obtained establishes any other
    violation of the statutes.
    This determination is final. . . . Therefore, I invite the parties to join with
    the Commission in reaching a just resolution of this matter.
    We overrule this exception and determine that Judge Bair’s finding was based on clear
    and convincing evidence.
    Rand further excepts to the finding he “failed to respond to Bar Counsel’s requests
    for information”, asserting that he, eventually, provided all of the requested information.
    Judge Bair found:
    On August 26, 2013, Bar Counsel sent a letter to Respondent advising him
    that Ms. Klein’s complaint had been docketed for further investigation and
    asking “that you reconsider your position and provide me with the
    information and documentation I requested in my letter of June 11, 2013
    37
    within fifteen (15) days. My investigator, William M. Ramsey, will be in
    touch with you in the near future to make arrangements to pick up the
    requested documentation if you are unable to deliver it to our office....You
    are also advised that the Maryland Rules of Professional Conduct 8.1
    provides that a lawyer, in connection with a disciplinary matter, shall not
    knowingly fail to respond to a lawful demand for information by a
    disciplinary authority.”
    On September 9, 2013, Respondent requested an extension of time to
    “formulate [his] response.” On September 11, 2013, Bar Counsel granted
    Respondent’s request for an extension and requested the information and
    documentation be provided no later than September 30, 2013. On
    September 30, 2013, Respondent requested a second extension, stating that
    his schedule had “precluded [his] finalizing a reasonable response.” Bar
    Counsel granted Respondent’s request for a second extension on October 8,
    2013.
    On October 11, 2013, Respondent mailed Bar Counsel a letter stating that
    he had “taken the entire file to the printer and it will be here for pickup by
    your Investigator from this point forward. If you do not believe this is an
    adequate response, please contact me." Sometime around late October or
    early November 2013, a representative from Bar Counsel came and picked
    up Ms. Klein’s client file; no bank statements had been produced, but the
    ledger was included in the file. On May 9, 2014, Respondent finally
    provided some bank statements for “months that showed every transaction
    on the client ledger that had been made with her escrow money,” cancelled
    checks, and deposit slips. Respondent did not provide all bank records for
    the entire time Ms. Klein was his client, but stated that he believed that
    providing the ledger was sufficient to comply with Bar Counsel’s request
    for “all records created and maintained pursuant to [Maryland Rule 16-
    606.1].”
    On November 25, 2014, Petitioner’s counsel took Respondent’s deposition.
    During his deposition, Respondent agreed to provide additional
    documentation related to Ms. Klein’s funds; namely, documentation
    evidencing whether there remained $300 of Ms. Klein’s funds in trust or
    whether the funds had been withdrawn. Besides that information,
    Respondent believed he had provided all documents relating to Maryland
    Rule 16-606.1 and MLRPC 1.15. On the morning of trial, January 21, 2015,
    Respondent provided selected additional bank account statements.
    (internal citations omitted).
    38
    Rand initially replied to Bar Counsel’s request for information, sent on April 26,
    2013, on May 10, 2013, but provided no documentation. Bar Counsel, in a second letter
    dated June 11, 2013, requested the following specific documentation:
    1. A copy of his retainer agreement with Ms. Klein;
    2. Copies of all records created and maintained pursuant to Maryland Rule
    16-606.1 for the receipt, maintenance and disbursement of Ms. Klein’s
    funds;
    3. Copies of all correspondence between himself and Ms. Klein including
    all email correspondence; and
    4. Any and all documentation to support the billing entries in the undated
    “Client Ledger” provided to Bar Counsel by Ms. Klein including but not
    limited to copies of all correspondence related to the representation of Ms.
    Klein, notes of all telephone conversations or meetings relating to the
    representation of Ms. Klein and all filings.
    On June 28, 2013, Rand replied in a lengthy letter to Bar Counsel, yet provided none of
    the requested documentation. Bar Counsel again sought the documentation from Rand on
    August 26, 2013, stating, in part, “I ask that you reconsider your position and provide
    [Bar Counsel] with the information and documentation requested in [the] letter of June
    11, 2013 within fifteen (15) days.” In response to Bar Counsel’s request, Rand asked for,
    and was granted, an extension on September 9, 2013 and again on September 30, 2013.
    Bar Counsel eventually collected documents from Rand in late October or early
    November of 2013, but bank statements were missing. Rand provided some bank
    statements on May 9, 2014, and agreed during his deposition on November 25, 2014 to
    provide additional documentation, which was received by Bar Counsel on January 21,
    2015. Judge Bair’s finding that Rand failed to respond to Bar Counsel’s requests was
    supported by clear and convincing evidence, and we overrule this exception.
    39
    We overrule each of the exceptions raised by Rand as to the findings of fact. All of
    Judge Bair’s findings of fact were supported by clear and convincing evidence in the
    record.
    We now turn to Rand’s various exceptions to Judge Bair’s conclusions of law.
    IV. Rand’s Exceptions to Conclusions of Law
    Rand also filed exceptions to Judge Bair’s Conclusions of Law in which Judge
    Bair determined that Rand violated a number of our Rules of Professional Conduct. We
    review the hearing judge’s conclusions of law de novo, addressing each of Rand’s
    exceptions. Rule 16-759(b).
    The initial exceptions Rand interposes are to Judge Bair’s conclusions that he
    violated Rules 1.4(a) and 1.5(a) related to Rand’s failure to provide Ms. Klein with
    invoices when he requested replenishment of the “evergreen” retainer as well as by
    failing to file the addendum and communicating with Ms. Klein about his decision not to
    file it. Rule 1.4(a) provides:
    A lawyer shall:
    (1) promptly inform the client of any decision or circumstance with
    respect to which the client's informed consent, as defined in Rule
    1.0(f), is required by these Rules;
    (2) keep the client reasonably informed about the status of the
    matter;
    (3) promptly comply with reasonable requests for information; and
    (4) consult with the client about any relevant limitation on the
    lawyer's conduct when the lawyer knows that the client expects
    assistance not permitted by the Maryland Lawyers' Rules of
    Professional Conduct or other law.
    40
    Rule 1.5 provides, in relevant part:
    (a) A lawyer shall not make an agreement for, charge, or collect an
    unreasonable fee or an unreasonable amount for expenses. The factors to be
    considered in determining the reasonableness of a fee include the
    following:
    *     *      *
    (4) the amount involved and the results obtained[.]
    Rand argues that he did not violate Rule 1.4(a) or 1.5(a), as he was not required to send
    monthly invoices to Ms. Klein and the addendum was incorporated into a response sent
    to the EEOC.
    The fee agreement between Rand and Ms. Klein included an “evergreen” clause,20
    which provided that Rand would request replenishment to the initial level of $1,500, by
    having Ms. Klein pay “those monies necessary, on a 30-day, as-billed basis[.]” Rand’s
    obligation, under the agreement, was to charge his time spent on Ms. Klein’s matter to
    the “evergreen” retainer, and, as needed, request replenishment of the retainer by sending
    a statement (invoice) to Ms. Klein.
    Judge Bair found that on two occasions Rand requested, and received, $1,000 to
    replenish the retainer, but did not provide Ms. Klein with a statement for services, as
    20
    An “evergreen” retainer has been defined as:
    An “evergreen” retainer mirrors the tree after which it was named. The
    debtor is responsible for replenishing the retainer after his attorney has
    drawn down or used that retainer for compensation for services rendered.
    In re GSB Liquidating Corp., No. 94 B 24672, 
    1995 WL 521528
    , at *14 n.13 (Bankr.
    N.D. Ill. Aug. 21, 1995)
    41
    necessitated by his retainer agreement. In addition, Judge Bair found that Ms. Klein
    requested, several times, that Rand send her an invoice. We recently stated in Attorney
    Grievance v. Green, 
    441 Md. 80
    , 91-2, 
    105 A.3d 500
    , 507-08 (2014), that a failure to
    provide invoices, as agreed upon in the attorney’s fee agreement, violated Rules 1.4(a)
    and 1.5(a). In the present case, Rand’s failure to provide an invoice both when requested
    by Ms. Klein and when he requested replenishment of the retainer, in derogation of the
    terms of his fee agreement, violated Rules 1.4(a) and 1.5(a).
    As to the second aspect of the violation of Rule 1.4(a), Judge Bair found that Rand
    did not file the addendum as instructed in Ms. Klein’s February 7, 2011 e-mail, but
    incorporated it into a response filed with the EEOC without ever informing Ms. Klein.
    We have held that failure to keep the client informed and failure to respond to client
    requests for information violates Rule 1.4(a). Attorney Grievance v. Brown, 
    426 Md. 298
    ,
    321-22, 
    44 A.3d 344
    , 358 (2012) (failure to inform clients of discovery sanctions, failure
    to notify a client that his claims had been dismissed and failure to respond to clients’
    numerous requests about the status of their cases violated Rule 1.4(a)); Attorney
    Grievance v. McCulloch, 
    404 Md. 388
    , 398-99 
    946 A.2d 1009
    , 1015 (2008) (failure to
    advise the client of the status of efforts, failure to keep the client informed and failure to
    respond to numerous requests about the status of the case violated Rule 1.4(a)).
    Therefore, we conclude that Rand also violated Rule 1.4(a) with respect to the addendum
    when he did not inform Ms. Klein of his unilateral decision to incorporate the addendum
    into a different document.
    42
    Rand also excepts to Judge Bair’s conclusion that he violated Rule 1.4(b) when he
    “failed to communicate with Ms. Klein about potential ramifications of her early
    retirement in the fall of 2011.” Rand argues that no evidence of any adverse consequence
    to Ms. Klein having taken early retirement was presented at trial and that Ms. Klein did
    not discuss with him her retirement before she retired in November 2011. Judge Bair
    found, to the contrary, that Ms. Klein discussed her situation with Rand prior to her
    retirement in November 2011 and that Rand failed to advise Ms. Klein regarding both her
    decision to retire early and the option of a medical retirement and the potential effects of
    either on her EEOC complaint.
    Rule 1.4(b) states, “A lawyer shall explain a matter to the extent reasonably
    necessary to permit the client to make informed decisions regarding the representation.”
    We have determined that failure to provide a client with accurate information to aid in
    making informed decisions violates Rule 1.4(b). Attorney Grievance v. Narasimhan, 
    438 Md. 638
    , 661-62, 
    92 A.3d 512
    , 525 (2014) (failure to provide complete and accurate
    information and advice to allow client to make an informed decision on employee
    immigration violated Rule 1.4(b)). In the present case, Rand at no time advised Ms. Klein
    of her option to pursue medical retirement and the impact of that type of retirement on
    her EEOC case, and, therefore, violated Rule 1.4(b).
    Rand further excepts to Judge Bair’s conclusion that Rand violated Maryland
    Rules 16-606.1(a)(2) and (a)(3), and in so doing, violated Rule 1.15(a) when he sent Ms.
    Klein an incomprehensible ledger containing duplicate entries that made it impossible to
    determine how much Rand had been paid and how much was owed by Ms. Klein.
    43
    Maryland Rule 16-606.1 governs record-keeping for attorney trust accounts, and
    provides, in relevant part:
    (a) Creation of Records. The following records shall be created and
    maintained for the receipt and disbursement of funds of clients or of third
    persons:
    *        *    *
    (2) Deposits and Disbursements. A record for each account that
    chronologically shows all deposits and disbursements, as follows:
    (A) for each deposit, a record made at or near the time of the deposit
    that shows (i) the date of the deposit, (ii) the amount, (iii) the
    identity of the client or third person for whom the funds were
    deposited, and (iv) the purpose of the deposit;
    (B) for each disbursement, including a disbursement made by
    electronic transfer, a record made at or near the time of disbursement
    that shows (i) the date of the disbursement, (ii) the amount, (iii) the
    payee, (iv) the identity of the client or third person for whom the
    disbursement was made (if not the payee), and (v) the purpose of the
    disbursement;
    (C) for each disbursement made by electronic transfer, a written
    memorandum authorizing the transaction and identifying the
    attorney responsible for the transaction.
    Maryland Rule 16-606.1 is included under Rule 1.15(a), which provides, in part:
    A lawyer shall hold property of clients or third persons that is in a lawyer's
    possession in connection with a representation separate from the lawyer's
    own property. Funds shall be kept in a separate account maintained
    pursuant to Title 16, Chapter 600 of the Maryland Rules, and records shall
    be created and maintained in accordance with the Rules in that Chapter. . .
    Complete records of the account funds and of other property shall be kept
    by the lawyer and shall be preserved for a period of at least five years after
    the date the record was created.
    (emphasis added).
    44
    Rand urges that his billing mistakes were simply clerical and that these clerical
    errors did not violate Maryland Rule 16-606.1. The factual findings of Judge Bair, which
    we have upheld, however, reflect that Rand’s ledgers, reflecting expenses and payments,
    were systematically confusing and sometimes duplicative. We have held that the
    inadequacy of maintaining records related to client funds constitutes violations of Rules
    16-606.1 and 1.15(a). Attorney Grievance v. Harmon, 
    433 Md. 612
    , 625, 
    72 A.3d 555
    ,
    563 (2013) (misidentification of the client from whom an attorney had received and
    deposited $300, prior to an overdraft, and failure to maintain records, made at the time of
    the disbursements and deposits to the trust account—showing the date of the deposit, the
    amount deposited, the payee, the identity of the client and the purpose for the
    transaction—indicated inadequate record-keeping in violation of Maryland Rule 16-601.1
    and Rule 1.15(a)). We, therefore, conclude that Rand violated Rules 16-606.1 and 1.15(a)
    by failing to create and maintain adequate client records.
    Judge Bair next concluded that Rand violated Rule 1.16(d) when he failed to
    provide Ms. Klein with a copy of her file upon termination of his representation. Rule
    1.16(d) provides:
    Upon termination of representation, a lawyer shall take steps to the extent
    reasonably practicable to protect a client's interests, such as giving
    reasonable notice to the client, allowing time for employment of other
    counsel, surrendering papers and property to which the client is entitled and
    refunding any advance payment of fee or expense that has not been earned
    or incurred. The lawyer may retain papers relating to the client to the extent
    permitted by other law.
    (emphasis added).
    45
    Judge Bair concluded that, by “fail[ing] to provide invoices and [ ] to keep proper
    billing records for this client, [Rand] could not then assert a retaining lien on [Ms.
    Klein’s] file based on his questionable billing practices.” Additionally, Judge Bair found
    that Ms. Klein was entitled to the papers Rand had in his possession, because of the
    impending conciliation of her claim at the EEOC. Rand excepts to Judge Bair’s
    conclusions and argues that he was justified in asserting a retaining lien as a result of Ms.
    Klein’s refusal to pay his fee; it is to the attorney retaining lien that we now turn.
    Under our jurisprudence, an attorney possesses the right to assert “a retaining lien
    on all papers, securities and money belonging to his client which comes into his
    possession in the course of his professional employment.” Ashman v. Schecter, 
    196 Md. 168
    , 173, 
    76 A.2d 139
    , 141-42 (1950). In Schecter, we discussed the retaining lien as
    differentiated from a charging lien:
    One is a retaining lien on all papers, securities and money belonging to his
    client which come into his possession in the course of his professional
    employment. This is a general lien which gives him the right to retain such
    things until all his charges against his client are paid. As the name implies,
    it is dependent upon possession. It is, generally speaking, a passive lien and
    cannot be actively enforced either at law or in equity. The other lien is a
    charging lien, which binds a judgment recovered through the attorney's
    efforts.
    Id. at 173-74, 
    76 A.2d 139
    , 141-42 (1950) (internal citations omitted). In 1995, Maryland
    Rule 2-652 was adopted, setting forth the rule for enforcement of attorney liens, covering
    46
    both the common law retaining lien and the statutory charging lien.21 Md. Rule 2-652
    (1996 Repl. Vol.).
    21
    The attorney charging lien was established by the Legislature in 1985, under Section
    46 of Article 10. Md. Code (1957, Repl. Vol. 1987). Under a charging lien, the attorney
    could attach a lien for unpaid fees and compensation on certain judgments entered in
    favor of the client. In 1989, Section 46 of Article 10 was recodified and incorporated into
    Section 10-501 of the Business Occupations and Professions Article. Md. Code, Bus.
    Occ. & Prof. § 10-501 (1989).
    Maryland Rule 2-652, which addresses both the retaining and charging liens, provides:
    (a) Retaining lien. Except as otherwise provided by the Maryland Lawyers'
    Rules of Professional Conduct, an attorney who has a common-law
    retaining lien for legal services rendered to a client may assert the lien by
    retaining the papers of the client in the possession of the attorney until the
    attorney's claim is satisfied.
    (b) Statutory lien. An attorney who has a lien under Code, Business
    Occupations and Professions Article, § 10-501, may assert the lien by
    serving a written notice by certified mail or personal delivery upon the
    client and upon each person against whom the lien is to be enforced. The
    notice shall claim the lien, state the attorney's interest in the action,
    proceeding, settlement, judgment, or award, and inform the client or other
    person to hold any money payable or property passing to the client relating
    to the action, proceeding, settlement, judgment, or award.
    (c) Adjudication of Rights and Lien Disputes.
    (1) When a circuit court action has been filed. If a lien asserted
    pursuant to this Rule relates to an action that has been filed in a circuit
    court of this State, on motion filed by the attorney, the attorney's
    client in the action, or any person who has received a notice pursuant
    to section (b) of this Rule, the court shall adjudicate the rights of the
    parties in relation to the lien, including the attorney's entitlement to a
    lien, any dispute as to the papers subject to a lien under section (a) of
    this Rule, and the amount of the attorney's claim.
    (2) When no circuit court action has been filed. If a lien is asserted
    pursuant to this Rule and a related action has not been filed in a circuit
    court of this State, the attorney, the attorney's client, or any person
    (continued . . .)
    47
    A retaining lien permits the attorney to “secure” his claim for unpaid fees through
    retention of client property in his possession. See C. Wolfram, Modern Legal Ethics, §
    9.6.3, Attorney Liens, 558-59 (1986). The attorney holds the property until the client pays
    the balance of the fee owed or possibly provides some other security.
    The retaining lien is predicated on “legal services rendered to a client.” Md. Rule
    2-652(a) (1996 Repl. Vol.). We noted in Attorney Grievance v. Sheridan, 
    357 Md. 1
    , 34,
    
    741 A.2d 1143
    , 1161 (1999), that, essentially, the client is coerced into paying the fee
    charged for the legal services provided, “because of the embarrassment, inconvenience or
    worry caused by the attorney’s asserting the lien.”.
    One predicate, of course, to the assertion of a retaining lien is actual possession of
    client property. Attorney Grievance v. Potter, 
    380 Md. 128
    , 163, 
    844 A.2d 367
    , 387
    (2004) (“A retaining lien depends upon the attorney having possession of the client’s
    papers.”); Diamond v. Diamond, 
    298 Md. 24
    , 
    467 A.2d 510
     (1983) (attorney possessed
    only a draft, not the actual funds, and, therefore, could not assert a lien on the funds);
    Campen v. Talbot Bank of Easton, 
    271 Md. 610
    , 
    319 A.2d 125
     (1974) (an attorney did
    not possess funds held in escrow by his agent and, therefore, did not have a retaining lien
    on the funds); Tucker v. Dudley, 
    223 Md. 467
    , 
    164 A.2d 891
     (1960) (funds collected and
    (. . . continued)
    who has received a notice pursuant to section (b) of this Rule may file
    a complaint with a circuit court to adjudicate the rights of the parties
    in relation to the lien, including the attorney's entitlement to a lien,
    any dispute as to the papers subject to a lien under section (a) of this
    Rule, and the amount of the attorney's claim.
    Md. Rule 2-652 (2015 Repl. Vol.)
    48
    held by bank were not reduced to possession by attorney, and no attorney lien was held);
    Schecter, 
    196 Md. 168
    , 
    76 A.2d 139
     (1950) (no attorney retaining lien to secure fees
    exists on real property).
    The attorney also must have performed services for the client, for which the
    attorney was entitled to recompense, in order to validly assert the retaining lien. See
    Attorney Grievance Comm’n v. McIntire, 
    286 Md. 87
    , 
    405 A.2d 273
     (1979) (no retaining
    lien where “actions were not predicated on any application of principles of law governing
    a quantum meruit recovery and justifying the assertion of a lawyer’s retaining lien on
    check proceeds”). Important in the instant case and to the validity of the retaining lien
    Rand asserted on Ms. Klein’s papers is whether the fee that Rand asserted of $11,230
    bore a discernible reasonable relationship to the services that he performed and was in
    compliance with the fee agreement with Ms. Klein.
    In Matter of Tillman, 
    462 S.E.2d 283
     (S.C. 1995), the client hired Tillman to
    represent her following an automobile accident. Id. at 284. They signed a retainer
    agreement providing for a contingent fee or, in the event Tillman was discharged prior to
    a settlement or verdict, an hourly rate of $105. Id. The client discharged Tillman prior to
    a resolution of the case and requested her file. Id. Tillman refused to turn over the file and
    demanded payment of $2,400. Id. His time record, however, indicated he had only spent
    5.6 hours on the matter. Id. The client disputed the fee charged and hired new counsel,
    although Tillman continued working on the file after termination, sending a demand letter
    to the client’s insurance carrier, and refused, among other things, to turn over the client
    49
    file. Id. The Supreme Court of South Carolina, in reviewing whether the attorney could
    assert the retaining lien, stated:
    Further, respondent cannot meet his burden of showing the circumstances
    justified assertion of the common law retaining lien here. In order to
    establish the right to the lien, he must show, among other things, that the
    client “deliberately refus[ed] to pay a fee [that was] clearly agreed upon and
    is due.”
    Id. at 285 (alteration original). The Court further determined that the attorney could not
    “show even a good faith basis for asserting a retaining lien”. Id. at 286.
    An attorney, at the time he asserts a retaining lien, must inform the client of the
    liquidated amount of unpaid fees and expenses. Reasonably clear and understandable
    substantiation of how the attorney arrived at those liquidated amounts must also be
    offered. In reaching this conclusion, we do not say that any dispute over unpaid fees or
    expenses initiated by the client vitiates a retaining lien, or that an honest mistake in
    calculation obviates the lien.
    In the instant case, Rand asserted in his e-mail dated March 28, 2013 that he was
    entitled to a fee of $11,230 and submitted confusing and duplicative ledger entries to Ms.
    Klein as the basis for his fee. Rand had not complied with the tenets of his own fee
    agreement prior to asserting the retaining lien when he failed to submit invoices upon
    replenishment, so that not only was the fee agreement breached but also Ms. Klein had no
    idea what she may have owed justifiably for services rendered. As a result, Rand was not
    entitled to assert a retaining lien for the then-claimed balance of his asserted fee.
    Rand also argues, however, even were his retaining lien to lack validity, that he
    did not violate Rule 1.16(d) by failing to give Ms. Klein her file, because Ms. Klein
    50
    already had the Narrative and Addendum and could obtain other documents from the
    EEOC or the school system. Judge Bair found that Ms. Klein was entitled to the
    documents in Rand’s possession, because of the impending EEOC conciliation process;
    we agree. We, therefore, overrule Rand’s exception and conclude that Rand violated Rule
    1.16(d) when he refused to provide Ms. Klein with her file.
    Rand further excepts to Judge Bair’s conclusion that Rand violated Rules 8.1(a)
    and (b) when he knowingly made misrepresentations to Bar Counsel about his having
    “won” Ms. Klein’s case and an award of attorneys’ fees and “knowingly and
    intentionally” failed to respond to requests for information. Rule 8.1 provides:
    An applicant for admission or reinstatement to the bar, or a lawyer in
    connection with a bar admission application or in connection with a
    disciplinary matter, shall not:
    (a) knowingly make a false statement of material fact; or
    (b) fail to disclose a fact necessary to correct a misapprehension
    known by the person to have arisen in the matter, or knowingly fail
    to respond to a lawful demand for information from an admissions or
    disciplinary authority, except that this Rule does not require
    disclosure of information otherwise protected by Rule 1.6.
    Rand asserts that his statements that “I won her case (including an award of attorney’s
    fees)” and “When the EEOC ruled in her favor, it also ruled that I was entitled to
    attorneys fees” in his May 10, 2013 letter to Bar Counsel were not material with respect
    to his claim for fees. He further argues that his letter of June 28, 2013 and other
    correspondence with Bar Counsel simply set out initial conditions and requested
    extensions. On June 28, 2013, Rand wrote Bar Counsel, stating that:
    51
    It is in light of this administrative apparatus and personal history with you
    that I have concluded, at my peril, that your demand for “information” is
    unreasonable and therefore invalid. However, in recognition of my duty to
    respond and to disclose under Rule 8.1, I will allow you or your
    investigator to come to my office, by agreed-upon appointment, to examine
    the subject case file and such other items for which you can demonstrate
    some articulable “probable cause”.
    We upheld Judge Bair’s finding that Rand misrepresented his having “won” Ms.
    Klein’s case, when, in fact, the EEOC had only determined that she had suffered
    discrimination. The EEOC, in its determination, recommended conciliation between the
    parties and, in fact, the case was ongoing at the time Ms. Klein terminated Rand’s
    representation.
    Judge Bair also found that Rand had misrepresented to Bar Counsel his being
    awarded attorneys’ fees based on the EEOC’s determination that Ms. Klein had
    experienced discrimination. The determination that Ms. Klein had suffered harassment
    did not guarantee an award of attorneys’ fees, and no mention of fees was made by the
    EEOC.
    Finally, Rand failed to provide documents in his June 28, 2013 response to Bar
    Counsel, and, after receiving the two extensions, produced an incomplete file. Judge Bair
    found that none of the specified documents requested by Bar Counsel in the May 10,
    2013 letter to Rand was contained in his response on June 28, 2013, prompting Bar
    Counsel to again request the information on August 26, 2013. Rather than provide the
    requested documents, Rand sought two extensions. Judge Bair further found that when
    Rand did provide documents for Bar Counsel to pick up in late October or early
    52
    November of 2013, the documentation was incomplete. We upheld Judge Bair’s finding
    that Rand failed to respond to Bar Counsel’s requests for information.
    We have stated that, “[a] Respondent has an obligation to provide Bar Counsel
    with any relevant material requested in the course of an investigation.” Attorney
    Grievance v. Khandpur, 
    421 Md. 1
    , 12, 
    25 A.3d 165
    , 172 (2011), quoting Attorney
    Grievance v. Obi, 
    393 Md. 643
    , 654, 
    904 A.2d 422
    , 428 (2006). “A request for
    information by Bar Counsel does not have to come in any particular form in order to
    trigger the compliance requirements of MRPC 8.1.” Id. at 12, 
    25 A.3d at 172
     (where Bar
    Counsel twice asked for the attorney’s IOLTA, and receipt of neither the documents nor a
    satisfactory explanation for their absence, presented clear and convincing evidence the
    attorney violated Rule 8.1(b)). A refusal to timely respond to a request from Bar Counsel
    for information violates Rule 8.1(b). Harmon, 433 Md. at 628, 72 A.3d at 564-65
    (“Although we acknowledge that Harmon did, at times, make some effort to respond to
    Bar Counsel’s requests, his haphazard and incomplete cooperation, as evidenced by his
    letters dated August 22, September 22 (although not received by Bar Counsel), and
    February 5, does not justify his failure to provide the records requested by Bar Counsel or
    respond to Bar Counsel’s other correspondence.”); Attorney Grievance v. Tanko, 
    427 Md. 15
    , 35, 
    45 A.3d 281
    , 293 (2012) (refusal to provide Bar Counsel with the client’s file,
    despite repeated requests and receipt of approval from the client, and waiting until the
    day of the hearing to turn over the client file violated Rule 8.1(b)). We conclude that
    Rand violated Rules 8.1(a) and (b), and overrule his exception.
    53
    Finally, Rand excepts to Judge Bair’s conclusion that Rand violated Rules 8.4(a),
    (c) and (d) when he violated others of the Maryland Rules of Professional Conduct,
    mishandled Ms. Klein’s funds by failing to provide invoices and keep accurate billing
    records and misrepresented information to Bar Counsel. Rule 8.4 provides, in relevant
    part:
    It is professional misconduct for a lawyer to:
    (a) violate or attempt to violate the Maryland Lawyers' Rules of
    Professional Conduct, knowingly assist or induce another to do so,
    or do so through the acts of another;
    *      *      *
    (c) engage in conduct involving dishonesty, fraud, deceit or
    misrepresentation;
    (d) engage in conduct that is prejudicial to the administration of
    justice[.]
    Rand argues, as he did earlier, that he was not required to provide invoices, that he kept
    accurate financial records and that he merely “exaggerated”, but did not misrepresent,
    information to Bar Counsel. Each of these exceptions has been overruled.
    We have previously held that violations of other rules under the Maryland Rules
    of Professional Conduct constitute a violation of Rule 8.4(a). Attorney Grievance v. Foltz,
    
    411 Md. 359
    , 411, 
    983 A.2d 434
    , 465 (2009) (violations of Rules 1.15, 8.4(c) and (d) and
    Maryland Rule 16-607 violated Rule 8.4(a)). We already have concluded that Rand
    violated Rules 1.4, 1.5, 1.15(a), 1.16(d), 8.1(a) and (b) and Rule 16-606.1, and also
    conclude that by so doing he violated Rule 8.4(a).
    54
    Rand, in arguing that he did not misrepresent information to Bar Counsel, excepts
    to the conclusion by Judge Bair that he violated Rule 8.4(c). Judge Bair determined that
    Rand violated 8.4(c), because he failed to keep Ms. Klein informed as to the status of the
    addendum as well as his services provided and the cost thereof, in addition to Rand’s
    misrepresentations to Bar Counsel of his having “won” Ms. Klein’s case and his having
    been awarded attorneys’ fees.
    Rule 8.4(c) is violated by making misrepresentations to the client, which includes
    the concealment of material information from the client. Brown, 
    426 Md. at 324
    , 
    44 A.3d at 359-60
     (misrepresenting the status of the case as pending and concealing dismissal of a
    claim from the client); see Attorney Grievance v. Hamilton, 
    444 Md. 163
    , 193, 
    118 A.3d 958
    , 975 (2015) (misrepresenting the filing of papers in circuit court and failure to
    maintain the required financial records relating to the fee violated Rule 8.4(c)). These
    misrepresentations need not be intentional. Attorney Grievance v. Bleecker, 
    414 Md. 147
    ,
    169, 
    994 A.2d 928
    , 941 (2010); Attorney Grievance v. Harris, 
    403 Md. 142
    , 
    939 A.2d 732
     (2008). In the present case, Rand failed to inform Ms. Klein that the addendum was
    not filed in February, or that he had unilaterally incorporated the addendum into another
    document. Rand also misrepresented to Bar Counsel, and Ms. Klein, that he “won” her
    case and was awarded attorney fees. We conclude, therefore, that Rand violated Rule
    8.4(c).
    Rand excepts to Judge Bair’s conclusion that he violated Rule 8.4(d) when he
    failed to provide an invoice to Ms. Klein, failed to keep accurate records, made
    misrepresentations to Bar Counsel and asserted an improper retaining lien. We have held,
    55
    however, that “[c]onduct which is likely to impair public confidence in the profession,
    impact the image of the legal profession and engender disrespect for the court is conduct
    prejudicial to the administration of justice.” Attorney Grievance v. Agbaje, 
    438 Md. 695
    ,
    717, 
    93 A.3d 262
    , 274 (2014). We have also held that failure to provide information in a
    timely manner to Bar Counsel is conduct prejudicial to the administration of justice.
    Attorney Grievance v. Brigerman, 
    441 Md. 23
    , 40, 
    105 A.3d 467
    , 477 (2014) (failure to
    timely respond to multiple letters from Bar Counsel requesting information); Attorney
    Grievance v. Fox, 
    417 Md. 504
    , 538, 
    11 A.3d 762
    , 782 (2010) (failure to timely respond
    to Bar Counsel).
    Rand violated Rule 8.4(d) when he asserted an invalid retaining lien and failed to
    keep records in accordance with Maryland Rule 16-606.1. He also certainly violated Rule
    8.4(d), because he misrepresented to Bar Counsel both his having “won” Ms. Klein’s
    case and his having been awarded attorneys’ fees.
    V. Sanction
    Rand offered no mitigation during the disciplinary hearing on January 21 and 22,
    2015, and Judge Bair found none. The Commission recommends that we indefinitely
    suspend Rand from the practice of law. Rand recommends that we dismiss the case,
    which we will not do.
    We have previously considered various aggravating factors found in Standard 9.22
    of the American Bar Association Standards for Imposing Lawyer Sanctions when
    imposing discipline; the factors are:
    (a) prior disciplinary offenses;
    56
    (b) dishonest or selfish motive;
    (c) a pattern of misconduct;
    (d) multiple offenses;
    (e) bad faith obstruction of the disciplinary proceeding by intentionally
    failing to comply with rules or orders of the disciplinary agency;
    (f) submission of false evidence, false statements, or other deceptive
    practices during the disciplinary process;
    (g) refusal to acknowledge wrongful nature of conduct;
    (h) vulnerability of victim;
    (i) substantial experience in the practice of law;
    (j) indifference to making restitution;
    (k) illegal conduct, including that involving the use of controlled
    substances.
    Standard 9.22 of the American Bar Association Standards for Imposing Lawyer
    Sanctions (1992); see Hodes, 441 Md. at 206, 105 A.3d at 574–75 (2014). Judge Bair
    found several of these factors relevant to the present case, those being: (a) prior
    disciplinary offenses, (d) multiple offenses, (f) submission of false evidence, false
    statements, or other deceptive practices during the disciplinary process, (g) refusal to
    acknowledge wrongful nature of conduct and (i) substantial experience in the practice of
    law.
    Rand excepts to Judge Bair’s finding that he had prior disciplinary offenses,
    submitted false statements and refused to acknowledge the wrongful nature of his
    conduct, which we address in turn. Factor (a) concerns prior disciplinary offenses. Rand
    excepts to Judge Bair’s finding that “Respondent received a reprimand from Bar Counsel
    in May 2012 relating to his personal bankruptcy filings ‘in which he included unverified
    and inaccurate information, some of which were offered under the penalty of perjury.’”
    We conclude that Judge Bair’s finding that factor (a) is implicated was supported by clear
    and convincing evidence.
    57
    Factor (d), “multiple offenses”, is implicated in the present case, where Rand
    violated Rules 1.4, 1.5(a), 1.15(a), 1.16(d), 8.1(a) and (b), 8.4(a), (c) and (d) and 16-
    606.1. See Hodes, 441 Md. at 207-08, 105 A.3d at 575 (violations of Rules 1.7, 1.15(d),
    8.1(a), 8.4(a), (c) and (d) implicated factor (d)); Attorney Grievance v. Bleecker, 
    414 Md. 147
    , 177-78, 
    994 A.2d 928
    , 946 (2010) (the violation of multiple disciplinary rules
    implicated aggravating factor (d)). Rand committed these multiple offenses when he:
    failed to comply with his own fee agreement by not providing invoices to Ms. Klein
    when he requested replenishment of the retainer; failed to inform Ms. Klein that he did
    not file the addendum, but rather unilaterally decided to incorporate it in another
    document; failed to adequately maintain client records; and misrepresented to Bar
    Counsel that he “won” Ms. Klein’s EEOC case and was awarded attorneys’ fees.
    Rand excepts to factor (f) “false statements”, asserting once again that he did not
    make misrepresentations to Bar Counsel. We have overruled this exception because Rand
    did misrepresent to Bar Counsel his having “won” Ms. Klein’s case and also having been
    awarded attorneys’ fees. Rand’s having provided false statements to Bar Counsel
    implicates factor (f). Hodes, 441 Md. at 208, 105 A.3d at 575; Attorney Grievance v.
    Dominguez, 
    427 Md. 308
    , 327, 
    47 A.3d 975
    , 985 (2012).
    Finally, Rand excepts to the application of factor (g), “refusal to acknowledge
    wrongful nature of conduct”. See Attorney Grievance v. Mixter, 
    441 Md. 416
    , 530, 
    109 A.3d 1
    , 70 (2015) (“Out of Mixter's one-hundred and six pages of exceptions, he only
    asserts, in one sentence, that he is ‘sincerely remorseful’, without elaboration.”); Hodes,
    441 Md. at 208, 105 A.3d at 576 (refusing to acknowledge any wrongdoing). Rand,
    58
    however, has thus far refused to acknowledge any wrongdoing, instead arguing that he
    simply made “clerical errors”, was not required to provide Ms. Klein with any invoices
    and attempted only to “set conditions” on Bar Counsel’s inquiries for documentation
    rather than refused to comply. We overrule this exception.
    In the present case, we shall impose a sanction of indefinite suspension. We do so
    in reliance on our previous cases in which similar rules violations were presented and
    upon the aggravators found. Attorney Grievance v. Green, 
    441 Md. 80
    , 102, 
    105 A.3d 500
    , 513-14 (2014); Attorney Grievance v. Harrington, 
    367 Md. 36
    , 51, 
    785 A.2d 1260
    ,
    1268-69 (2001).
    In Green, 
    441 Md. 80
    , 
    105 A.3d 500
     (2014), Green, after receiving an initial
    $3,500 retainer deposit, failed to send his client any invoices detailing his services,
    despite being required to do so under his retainer agreement. Although the client made
    numerous requests for invoices from Green, he provided her no invoice until a “pre-bill
    worksheet” was sent on August 11, 2011, indicating a total fee of $11,345.98. When the
    client sent a letter to Green on August 19, 2011, disputing the fee and noting Green’s
    failure to provide any invoice, Green initially declined to respond. On May 29, 2012,
    Green did respond; however, he simply disagreed with the client’s concerns, provided no
    support for his fee and demanded payment of the outstanding fee balance. After the client
    filed a complaint on June 4, 2012 with the Attorney Grievance Commission, Bar Counsel
    sent Green several letters requesting his response to the complaint.
    We concluded that Green violated Rules 1.4(a)(2) and (a)(3), 1.5(a), 1.15(a) and
    (d), 8.1(b) and 8.4(a) and (d) and held that an indefinite suspension was appropriate,
    59
    “because there [was] nothing in the record plumbing the reasons for Green’s misconduct
    or the likelihood that recidivism is not a concern, due to the multiple refusals to cooperate
    with Bar Counsel[.]” 441 Md. at 102, 105 A.3d at 513-14.
    In Harrington, 
    367 Md. at 47-8
    , 
    785 A.2d at 1266-67
    , the attorney failed on
    several occasions to respond to client requests for information, terminated his
    representation without taking the required steps to protect the interests of the client and
    disregarded numerous requests for information from Bar Counsel. We held that, because
    he had violated Rules 1.3, 1.4(a) and (b), 1.16(d), 8.1(b) and 8.4(c) and (d), an indefinite
    suspension was warranted. 
    Id. at 51
    , 
    785 A.2d at 1268-69
    .
    Respondent, Charles Stephen Rand, violated Rules 1.4, 1.5(a), 1.15(a), 1.16(d),
    8.1(a) and (b), 8.4(a), (c) and (d) and Maryland Rule 16-606.1 and aggravating factors
    apply. We determine that the appropriate sanction in the present case is an indefinite
    suspension.
    IT IS SO ORDERED; RESPONDENT
    SHALL PAY ALL COSTS AS
    TAXED BY THE CLERK OF THIS
    COURT, INCLUDING COSTS OF
    ALL TRANSCRIPTS, PURSUANT
    TO MARYLAND RULE 16-761,
    FOR WHICH SUM JUDGMENT
    IS ENTERED IN FAVOR OF
    THE ATTORNEY GRIEVANCE
    COMMISSION AGAINST CHARLES
    STEPHEN RAND.
    60
    Circuit Court for Montgomery County
    Case No.: 30325-M
    Argued: September 29, 2015
    IN THE COURT OF APPEALS
    OF MARYLAND
    Misc. Docket AG No. 40
    September Term, 2014
    ATTORNEY GRIEVANCE
    COMMISSION OF MARYLAND
    v.
    CHARLES STEPHEN RAND
    Battaglia
    Greene
    Adkins
    McDonald
    Watts
    Harrell, Glenn T., Jr. (Retired,
    Specially Assigned)
    Cathell, Dale R. (Retired,
    Specially Assigned),
    JJ.
    Dissenting Opinion by Adkins, J., which
    McDonald, J., joins.
    Filed: December 22, 2015
    Most respectfully, I dissent from the Majority opinion for the reasons set forth
    below.
    I. Billing Practices
    The Majority uses overly broad strokes in addressing a lawyer’s ethical obligations
    regarding the timing of bills. We should apply a more nuanced, contextual approach to
    this aspect of private law practice. The Majority says:
    Judge Bair found that on two occasions Rand requested,
    and received, $1,000 to replenish the retainer, but did not
    provide Ms. Klein with a statement for services, as necessitated
    by his retainer agreement. In addition, Judge Bair found that
    Ms. Klein requested, several times, that Rand send her an
    invoice.     We recently stated in Attorney Grievance
    Commission v. Green, 
    441 Md. 80
    , 91–92, 
    105 A.3d 500
    , 507–
    08 (2014), that a failure to provide invoices, as agreed upon in
    the attorney’s fee agreement, violated Rules 1.4(a) and 1.5(a).
    In the present case, Rand’s failure to provide an invoice both
    when requested by Ms. Klein and when he requested
    replenishment of the retainer, in derogation of the terms of
    his fee agreement, violated Rules 1.4(a) and 1.5(a).
    Maj. Slip Op. at 41–42 (emphasis added). I agree that Respondent violated Maryland Rules
    of Professional Conduct (“Rules”) 1.4(a) and 1.5(a) when he delayed for a year sending his
    client a bill, especially since she requested one multiple times. But I am concerned about
    implications of the Majority’s broad-stroke language about the obligation to bill. Lawyers
    have an obligation to send reasonable bills. See Rule 1.5(a) (“A lawyer shall not make an
    agreement for, charge, or collect an unreasonable fee . . . .”). When working on an hourly
    basis, this means a lawyer must take the time to assess whether the hours expended were
    reasonable before sending a bill. Thus, generating the bill is not simply pressing a button
    on a computer or cell phone. Time records are easily obtainable, but the decision as to how
    much is reasonable to bill can require careful study of those records.
    There are times when the press of substantive work will prevent a lawyer from
    taking the time to generate a bill. For a lawyer who does trial work, this is especially
    difficult—trying a case (including preparation) is so intense, all-consuming, and time-
    sensitive that it demands a lawyer’s full attention. In finding a violation of Rules 1.4(a)
    and 1.5(a), in part for failing to provide an invoice “when requested,” Maj. Slip Op. at 41–
    42, the Majority sends the following signal: whenever requested by a client, lawyers must
    drop the substance and pressing work they are doing and immediately assess how much of
    the hours billed to a file should actually be included on an invoice. Indeed, the Majority’s
    opinion can be construed to mean that a lawyer must do this even if the client is
    unreasonable in the number and timing of her requests.
    This is a misplaced priority and unfair to our profession. Society is fortunate that
    there are conscientious lawyers who care deeply about pursuing the best interests of their
    clients. If we tell those lawyers that they can be branded as unethical because they do not
    “promptly” send bills to their clients, or ask for more money to go into their “evergreen”
    accounts, we signal that lawyers should focus on money rather than pursuing their clients’
    goals. Not all lawyers send monthly bills, and this can be perfectly ethical.
    It is entirely too easy for us who do not practice to sit here and pronounce that
    lawyers just must do it all—and do it on time—or they will be disciplined. Perhaps doing
    so is, realistically, much harder than we think it is. All in all, we should act with restraint
    when imposing discipline for a failure to send a bill promptly on demand or even a monthly
    2
    bill. Each case should be evaluated based on the reasonable expectations of the lawyer and
    client, considering the fee agreement, and other circumstances of the representation.
    II. Sanction
    The Majority has imposed our second-most severe sanction in a case arising out of
    one matter, in which Respondent was neither dishonest with his client (or the Court), nor
    incompetent.    He did not abandon his client.         Indeed, he accomplished something
    meaningful—securing a favorable result in an EEOC proceeding. He did not mishandle
    funds in his trust account.
    The hearing judge found that Respondent “did communicate frequently [with his
    client] during the course of the representation,” but failed to communicate his decision not
    to file an addendum to the complaint (relating to events happening after the filing of the
    complaint) that he and his client had worked on together. See Maj. Slip Op. at 21–22
    (setting forth the judge’s conclusions of law regarding Rule 1.4). Respondent, however,
    included the new material in a later responsive filing. Bar Counsel made no showing that
    this prejudiced the client’s case with the EEOC. I cannot see this as a significant failure
    when the information the client sought to convey in the Addendum was fully set forth in
    the responsive pleading. What’s more, Respondent’s action did not cause any evident harm
    to the client—indeed, she prevailed with the EEOC.
    As I indicated, Respondent violated Rule 1.4 when, despite his client’s requests, he
    refrained from sending a bill for an entire year. There was no finding, however, that his
    fees were excessive. Respondent was partially but not fully cooperative with Bar Counsel,
    a violation of Rule 8.1(b), but we should not ignore that, in two earlier disciplinary cases,
    3
    Bar Counsel’s charges against Respondent were ultimately dismissed. This may explain
    Respondent’s aggressiveness in defending himself against these charges—improperly
    telling Bar Counsel that the favorable EEOC decision included an award of attorney’s fees.
    Moreover, when his client fired him, his assertion that he had the right to retain his files
    pertaining to the EEOC claim was facially correct under Md. Code (1989, 2010 Repl. Vol.),
    § 10-501 of the Business Occupations and Professions Article, and he did not have the
    benefit of the Majority’s after-the-fact determination that he forfeited that right.
    The numerical sum of violations does not always reflect the seriousness of the
    misconduct. These violations, all arising from a single representation in which the first
    stage of his client’s discrimination claim was accomplished, do not add up to an indefinite
    suspension in my book. A 60-day flat suspension would be more appropriate.
    Judge McDonald has authorized me to state that he joins in the views expressed in
    this dissenting opinion.
    4