Estate of Richard a Croteau v. Charter Communications Inc ( 2022 )

If this opinion indicates that it is “FOR PUBLICATION,” it is subject to
revision until final publication in the Michigan Appeals Reports.
STATE OF MICHIGAN
COURT OF APPEALS
AMY CROTEAU, Individually and as Personal UNPUBLISHED
Representative of the ESTATE OF RICHARD A. September 29, 2022
CROTEAU,
Plaintiff-Appellant,
v No. 358422
Genesee Circuit Court
CHARTER COMMUNICATIONS, INC., doing LC No. 20-114514-NO
business as SPECTRUM CABLE, INTRADO LIFE
& SAFETY, INC., MICHIGAN BELL
TELEPHONE COMPANY, doing business as AT&T
MICHIGAN, COMMUNICATIONS VENTURE
CORPORATION, doing business as INDIGITAL
TELECOM, and PENINSULA FIBER NETWORK
LLC,
Defendants-Appellees.
Before: K. F. KELLY, P.J., and LETICA and RICK, JJ.
PER CURIAM.
Plaintiff Amy Croteau appeals by right the trial court’s order granting summary disposition
under MCR 2.116(C)(7) in favor of defendants Charter Communications, Inc., Intrado Life &
Safety Inc., Michigan Bell Telephone Company, Communications Venture Corporation, and
Peninsula Fiber Network LLC on the basis of statutory immunity. Finding no errors warranting
reversal, we affirm.
I. BASIC FACTS AND PROCEDURAL HISTORY1
On the evening of November 27, 2018, plaintiff and her husband, Richard Croteau, were
at their home in Clayton Township in Genesee County, Michigan. Richard began experiencing
1
The facts presented are largely taken from plaintiff’s complaint.
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issues with his breathing, and a 911 call was made in an effort to get Richard immediate help. The
call, however, was misrouted to the city of Clayton in Lenawee County, apparently as a result of
a mislabeling of plaintiff and Richard’s home address (both jurisdictions had plaintiff’s identical
street name). As a result of the incorrect address, there was a delay in dispatching emergency
responders.2 At some point in the evening, Richard died.
Plaintiff brought suit3 alleging that the failure of defendants to properly communicate and
update her correct home address in their databases and street guides was the proximate cause of
Richard’s death. Plaintiff alleged one count of “Negligence/Gross Negligence,” one count of
“Negligent and/or Grossly Negligent Infliction of Emotional Distress,” and one count of loss of
consortium.
Defendants moved for summary disposition under MCR 2.116(C)(7) and (C)(8). In
essence, defendants argued that they were immune from suit under § 1604 of the Emergency 9-1-
1 Service Enabling Act, MCL 484.1101 et seq. (the “Act”). Under that section, service providers
such as defendants are immune from civil liability except where it is shown their acts amounted to
criminal, grossly negligent, or willful and wanton conduct. Defendants claimed plaintiff’s
complaint failed to set forth sufficient facts to state a claim that defendants acted with gross
negligence.
The trial court granted defendants’ motions, concluding plaintiff’s complaint contained
only conclusory allegations that defendants acted with gross negligence and did not allege specific
facts to state such a claim. This appeal followed.
II. STANDARDS OF REVIEW
This Court reviews de novo a motion for summary disposition. Zarzyski v Nigrelli, 337
Mich App 735, 740; 976 NW2d 916 (2021). Summary disposition under MCR 2.116(C)(7) is
appropriate because of “immunity granted by law.” In a motion brought under MCR 2.116(C)(7),
the Court “must consider not only the pleadings, but also any affidavits, depositions, admissions,
or other documentary evidence filed or submitted by the parties.” RDM Holdings, LTD v
Continental Plastics Co, 281 Mich App 678, 687; 762 NW2d 529 (2008). “The contents of the
complaint must be accepted as true unless contradicted by the documentary evidence.” Id. “If
there is no factual dispute, whether a plaintiff’s claim is barred under a principle set forth in MCR
2.116(C)(7) is a question of law for the court to decide.” Id.2
Plaintiff alleged the incorrect address caused a delay of “approximately 45 minutes.” However,
the 911 call recordings show that emergency responders arrived at plaintiff’s home approximately
18 minutes after the 911 call was made.
3
Charter Communications removed the case to federal district court on the basis of diversity
jurisdiction. The district court remanded the case to state court finding that there was not complete
diversity among the parties. On remand, plaintiff amended her complaint, which is the subject of
this appeal.
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A motion for summary disposition under MCR 2.116(C)(8) “tests the legal sufficiency of
the complaint.” Maple Manor Rehab Ctr v Dep’t of Treasury, 333 Mich App 154, 162; 958 NW2d
894. “A motion under MCR 2.116(C)(8) may be granted only where the claims alleged are so
clearly unenforceable as a matter of law that no factual development could possibly justify
recovery.” Maiden v Rozwood, 461 Mich 109, 119; 597 NW2d 817 (1999) (quotation marks and
citation omitted). “The court considers only the pleadings, and it considers them in a light most
favorable to the nonmoving party, accepting as true all well-pleaded factual allegations.” Maple
Manor, 333 Mich App at 163.
III. DISCUSSION
The core issue this Court is asked to decide is whether plaintiff’s complaint alleged facts
sufficient to overcome immunity granted to defendants under MCL 484.1604. Plaintiff contends
Michigan is a notice pleading state and, therefore, she meets her burden if she reasonably puts
defendants on notice of her claims. While this assertion is, by its own terms, an accurate statement
of the law, plaintiff ignores the requirement that her complaint must nevertheless set forth factual
allegations that would state a claim for the relief she seeks. Plaintiff’s complaint falls short in this
regard and, accordingly, we affirm the trial court’s order.
We begin our analysis with the words of the statute itself. Scugoza v Metro Direct Prop &
Cas Ins Co, 316 Mich App 218, 223; 891 NW2d 274 (2016). The relevant statute is MCL
484.1604, which states:
Except for pro rata charges for the service during a period when the service
may be fully or partially inoperative, a service supplier, public agency, PSAP, or
an officer, agent, or employee of any service supplier, public agency, or PSAP, or
an owner or lessee of a pay station telephone shall not be liable for civil damages
to any person as a result of an act or omission on the part of the service supplier,
public agency, PSAP, or an officer, agent, or employee of any service supplier,
public agency, or PSAP, or an owner or lessee in complying with any provision of
this act, unless the act or omission amounts to a criminal act or to gross negligence
or willful and wanton misconduct.
As alleged in plaintiff’s complaint, defendants are “service supplier[s]” as defined by statute,
because they “provid[e] a communication service to a service user in this state.” See MCL
484.1102(ii).
By virtue of defendants’ roles as service suppliers, they are immune from civil liability
unless plaintiff can show defendants “act[s] or omission[s]” rose to the level of “gross
negligence.”4 See MCL 484.1604. The Act does not define the term “gross negligence.” Our
courts have, in other contexts, turned to the definition of the term set forth in the government tort
liability act (GTLA), MCL 691.1401 et seq. See Jennings v Southwood, 446 Mich 125, 136; 521
NW2d 230 (1994) (adopting from the GTLA the definition of gross negligence for purposes of the
emergency medical services act, MCL 333.20901 et seq.); see also Xu v Gay, 257 Mich App 263,
4
Plaintiff does not contend that defendants’ conduct was criminal or willful and wanton.
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269; 668 NW2d 166 (2003) (collecting other examples of statutes in which the Court has adopted
the GTLA’s definition). Under the GTLA, gross negligence is defined as “conduct so reckless as
to demonstrate a substantial lack of concern for whether an injury results.” MCL 691.1407(8)(a);
see also Wood v Detroit, 323 Mich App 416, 424; 917 NW2d 709 (2018) (stating that gross
negligence suggests “almost a willful disregard of precautions or measures to attend to safety and
a singular disregard for substantial risks”) (quotation marks and citation omitted). As relevant
here, factual allegations that a party acted negligently is insufficient to demonstrate that the party
also acted with gross negligence. Chelsea Investment Group LLC v Chelsea, 288 Mich App 239,
265; 792 NW2d 781 (2010).
Defendants urge the Court to analyze this case under the holding of Trezzi v Detroit, 120
Mich App 506; 328 NW2d 70 (1982),5 which they claim demonstrates the inadequacy of plaintiff’s
complaint. In that case, this Court addressed whether the defendant was immune from suit under
governmental immunity after it was shown that the 911 dispatch placed a low priority on an
emergency call, resulting in a lengthy response time. Trezzi, 120 Mich App at 509-510. While
defendants are correct that this Court concluded the defendant was immune from suit, it was on
the basis that the plaintiff failed to allege the defendant committed an intentional tort. See id.
at 515 (“[A]s a matter of law, neither the allegation against the 911 operators nor the allegation
against the police dispatcher alleges sufficient facts to make out a claim for an intentional tort.”).
Accordingly, we are not persuaded that Trezzi forecloses plaintiff’s avenue to relief.
We find more persuasive Jackson v Saginaw Co, 458 Mich 141; 580 NW2d 870 (1998).
In Jackson, the plaintiff, an inmate in the Saginaw County Jail, alleged that the county, the sheriff,
and his treating physicians were grossly negligent when they denied him medical care by delaying
specialized treatment for throat and ear pain and thereby failing to promptly detect the plaintiff’s
throat cancer. Jackson, 458 Mich at 143. The trial court granted summary disposition in favor of
the defendants on the basis of governmental immunity, but this Court reversed that decision as to
a treating physician, Dr. Uy, concluding “reasonable minds could differ as to whether his conduct
was so reckless as to demonstrate a substantial lack of concern for whether an injury resulted.” Id.
at 145 (quotation marks and citation omitted). Specifically, this Court determined that Dr. Uy’s
“failure to perform a laryngoscopic examination was sufficient to raise a question regarding gross
negligence.” Id. at 150.
The Michigan Supreme Court reversed this Court’s determination that the plaintiff
sufficiently demonstrated Dr. Uy’s conduct amounted to gross negligence. Id. at 152. The
Supreme Court found it unreasonable to infer that “assuming arguendo that Dr. Uy should have
referred the plaintiff for a laryngoscopic examination sooner, his lack of doing so could
demonstrate such a substantial lack of concern.” Id. at 151 (footnote omitted).
In this case, plaintiff alleged that defendants “did not properly communicate with each
party to direct the connection, disconnection or rearrangement of the 911 Authority’s circuits,
services or other equipment to reflect the Croteau family address,” and “did not correctly provide
5
Opinions published by this Court before November 1, 1990, are not binding but may be
considered for their persuasiveness. In re Stillwell Trust, 299 Mich App 289, 299 n 1; 829 NW2d
353 (2012).
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or update the Public Safety Answering Point (PSAP) and/or the Master Street Address Guide
(MSAG) to reflect the Croteau family address.” These are the only factual allegations relevant to
defendants’ conduct being potentially grossly negligent. But as in Jackson, defendants’ failure to
promptly communicate and update plaintiff’s address does not evidence a substantial lack of
concern on their part. At most, it demonstrates a potentially negligent mistake made by defendants
in confusing Clayton in Lenawee County with Clayton Township in Genesee County. This is
insufficient to overcome defendants’ assertion of immunity under the Act.
The cases cited by plaintiff are unpersuasive. Plaintiff principally relies on Ray v Swager,
501 Mich 52, 60; 903 NW2d 366 (2017), and Estate of Greene v Choroba, unpublished per curiam
opinion of the Court of Appeals, issued May 20, 2021 (Docket No. 353109),6 to argue her amended
complaint stated a claim for gross negligence. In Ray, the defendant, a coach of a high school
cross-country team, instructed his team to cross a two-lane highway during a dark, early morning
run, even though the “Do Not Walk” sign was illuminated and an oncoming car could be seen.
Ray, 501 Mich at 59-60. The plaintiff, who was running near the back of the group, was struck by
the car and severely injured. Id. at 60. The trial court denied summary disposition in the
defendant’s favor, stating the question of whether he was grossly negligent was a question of fact
for the jury. Id. at 60-61. This Court reversed, concluding that reasonable minds could not differ
on the issue of whether the defendant was the proximate cause of the plaintiff’s injuries. Id. at 61.
Although the Michigan Supreme Court reversed this Court’s opinion, Ray is unhelpful to plaintiff
because as specifically stated that “the issue of whether defendant was grossly negligent is not
presently before this Court.” Id. at 62. Accordingly, the factual similarities of Ray, to the extent
there are any, fails to persuade us that plaintiff’s allegations were sufficient to overcome
defendants’ assertion of immunity.
Greene is equally unhelpful, albeit for different reasons. There, the defendant, a 911 call
dispatcher in Canton, Michigan, did not notice multiple calls from the Heartland Health Care
Center where the plaintiff was a patient and was suffering a heart attack. Greene, unpub op at 1.
Evidence demonstrated that the defendant’s audio for the incoming calls was muted and that the
defendant missed onscreen visual prompts for incoming calls because he was watching videos on
his cellular telephone. Id. at 1-2. In addition, the 911 dispatchers had been specifically instructed
to ensure the audio was turned up at the beginning of their shifts because of a documented history
of dispatchers turning down the volume. Id. at 2. The trial court denied cross-motions for
summary disposition on the issue of whether the defendant was grossly negligent, and the
defendant appealed. Id. at 2-3.
This Court affirmed the trial court’s order denying the defendant’s motion, stating that the
plaintiff presented sufficient evidence to create a question of fact regarding the defendant’s gross
negligence. Id. at 4. Because the defendant failed to ensure the volume for calls was audible,
failed to notice onscreen prompts for incoming calls, and was previously reprimanded for
6
“Although MCR 7.215(C)(1) provides that unpublished opinions are not binding under the rule
of stare decisis, a court may nonetheless consider such opinions for their instructive or persuasive
value.” Cox v Hartman, 322 Mich App 292, 307; 911 NW2d 219 (2017).
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improperly logging into his workstation, there was a question of fact as to whether the defendant
was grossly negligent. Id. at 4-5.
The differences between this case and Greene are plain. In this case, plaintiff’s factual
allegations can be summed up as scrivener’s error or a misnomer in documenting plaintiff’s correct
address. Unlike Greene, there are no allegations that defendants failed to alert to the error because
of dereliction of duty. Similarly, unlike Greene, the amended complaint does not allege that
defendants were on notice of similar issues with miscited addresses causing dispatch delays. In
other words, the relevant facts in Greene are simply not present in this case and, in addition to
Greene not being binding on this Court, it fails to dictate a result different from the trial court’s
decision.
The fact that Michigan is a “notice-pleading state,” see Johnson v QFD, Inc, 292 Mich App
359, 368; 807 NW2d 719 (2011), does not save plaintiff’s complaint. It is well settled that
“conclusory allegations are insufficient to state a cause of action; the cause of action must be
supported by factual assertions.” Wolfenbarger v Wright, 336 Mich App 1, 16; 969 NW2d 518(2021). Thus, plaintiff’s assertion that she met her burden to overcome defendants’ claim of
immunity by simply putting them on notice that she was making a claim of gross negligence is
incorrect. In addition to informing defendants of the nature of her claims, plaintiff was required
to allege sufficient facts to support her conclusory allegations that defendants acted with gross
negligence. She did not.
Plaintiff’s claim that the trial court employed the incorrect standard when deciding the
motions for summary disposition is equally unpersuasive. Plaintiff asserts that the trial court
required her to produce evidence of defendants’ gross negligence, despite the fact defendants
moved for summary disposition under MCR 2.116(C)(7) and (C)(8), neither of which require
documentary evidence to support or oppose the motion. Plaintiff, however, mischaracterizes the
record.
During the hearing, while the trial court was giving its reasoning for granting the motion,
plaintiff’s counsel interjected, asking if he could give the court an example of how defendants’
conduct could amount to gross negligence. Counsel cited the fact in Greene that there was a
documented history of problems with dispatchers’ audio and stated: “In this case, a very similar
thing could have happened. They could have said, hey, you guys keep putting in the wrong
addresses.” Responding to this hypothetical, the trial court responded that plaintiff did not
“provide[] the Court with anything that would support that potential theory.” The trial court
continued: “Where is the affidavit? Where is just the allegation? You haven’t even really alleged
that.”
Thus, it is clear that plaintiff’s argument that the trial court granted summary disposition
because she did not produce an affidavit is demonstrably false. While it is true the trial court asked
whether plaintiff had documentary evidence of the allegation—such as an affidavit—the court also
questioned rhetorically whether the complaint even alleged such conduct (it did not). In other
words, the trial court was merely asking plaintiff to produce something more than a mere
hypothetical, which had no basis in evidence or factual allegation. Thus, the trial court did not err
by employing the incorrect standard when deciding the motion.
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In her last point on appeal, plaintiff contends the trial court erred when it granted summary
disposition as such a decision was premature because discovery was not over. Plaintiff failed to
preserve this argument because she did not raise it with the trial court below. See Walters v Nadell,
481 Mich 377, 387; 751 NW2d 431 (2008) (“[A] litigant must preserve an issue for appellate
review by raising it in the trial court.”). In addition, plaintiff failed to file an affidavit showing
“that the facts necessary to support the party’s position cannot be presented because the facts are
known only to persons whose affidavits the party cannot procure.” MCR 2.116(H)(1).
The court rules under which defendants moved for summary disposition did not require
any party to present documentary evidence to support their arguments. See RDM Holdings, 281
Mich App at 687 (under MCR 2.116(C)(7), the Court “must consider not only the pleadings, but
also any affidavits, depositions, admissions, or other documentary evidence filed or submitted by
the parties”); Maple Manor, 333 Mich App at 163 (“The court considers only the pleadings, and it
considers them in a light most favorable to the nonmoving party, accepting as true all well-pleaded
factual allegations.”). The purpose of defendants’ motions was to test the sufficiency of the factual
allegations in plaintiff’s complaint. The trial court concluded the complaint did not contain factual
allegations to support a theory of gross negligence and granted defendants’ motions on that basis.
Thus, the presence or lack of discovery was irrelevant to the trial court’s decision.
Affirmed. Defendants, as the prevailing parties, may tax costs. MCR 7.219(A).
/s/ Kirsten Frank Kelly
/s/ Anica Letica
/s/ Michelle M. Rick
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