Shirely K. Williams v. Clay County, Mississippi ( 2002 )


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  •                       IN THE SUPREME COURT OF MISSISSIPPI
    NO. 2002-CA-00224-SCT
    SHIRLEY K. WILLIAMS
    v.
    CLAY COUNTY, MISSISSIPPI
    DATE OF JUDGMENT:                            1/7/2002
    TRIAL JUDGE:                                 HON. JOHN M. MONTGOMERY
    COURT FROM WHICH APPEALED:                   CLAY COUNTY CIRCUIT COURT
    ATTORNEYS FOR APPELLANT:                     JIM WAIDE
    BRENT HAZZARD
    ATTORNEY FOR APPELLEE:                       KATHERINE S. KERBY
    NATURE OF THE CASE:                          CIVIL - PERSONAL INJURY
    DISPOSITION:                                 AFFIRMED - 11/13/2003
    MOTION FOR REHEARING FILED:
    MANDATE ISSUED:
    EN BANC.
    WALLER, JUSTICE, FOR THE COURT:
    ¶1.    Shirley K. Williams appeals the dismissal of her action for failure to state a claim on
    the basis that the action was time barred under the one-year statute of limitations contained in
    the Mississippi Tort Claims Act (MTCA).1 See 
    Miss. Code Ann. § 11-46-11
     (Rev. 2002).
    Williams's suit is brought under the MTCA because she injured herself when she fell down the
    stairs at the Clay County Courthouse. Concluding that the circuit court correctly found that
    Williams did not timely file her suit, we affirm.
    1
    
    Miss. Code Ann. §§ 11-46-1
     to -23 (Rev. 2002 ).
    FACTS
    ¶2.    On November 1, 1999, Shirley Williams fell down the stairs at the Clay County
    courthouse, tearing her pantsuit. She immediately asked to see the Chancery Clerk of Clay
    County, Robbie Robinson. After Robinson attended to Williams, Williams went home and did
    not immediately see a doctor.
    ¶3.    Later that month, Williams sent Robinson a letter thanking him for his assistance after
    the fall. She wrote that the pantsuit she was wearing at the time of the fall was badly torn and
    needed replacement. Robinson forwarded a check to Williams for the amount of the pantsuit.
    Williams never cashed the check.
    ¶4.    In early 2000, Williams noticed that her knee was still sore from the fall. Soon
    thereafter, she began seeing a doctor.
    ¶5.    Williams had an appointment to meet with the Clay County Board of Supervisors on
    March 16, 2000, but all of the Board members were not present. Williams did meet with
    Shelton Dean, the president of the Board, and Board member Darrell Meyers. Williams told
    Shelton and Meyers about her injury and that she had been seeing a doctor who recommended
    that she see a specialist.
    ¶6.    Williams phoned Robinson later that day. Robinson told her that Clay County was
    willing to pay any valid medical claims. He also told her he had put his insurance company on
    2
    notice of Williams's claim. This conversation was confirmed via a letter to Williams's
    attorney, Jim Waide, on February 13, 2001.2
    ¶7.     Williams eventually had surgery on her knee. She filed this lawsuit against the County
    on January 31, 2001. Clay County filed a motion to dismiss claiming that Williams' pre-suit
    notice did not meet the requirements of the Tort Claims Act and did not toll the statute of
    limitations. The trial judge granted Clay County's motion.
    STANDARD OF REVIEW
    ¶8.    A motion to dismiss under Miss. R. Civ. P. 12(b)(6) raises an issue of law. Burgess v.
    City of Gulfport, 
    814 So. 2d 149
    , 151 (Miss. 2002) (collecting authorities). We conduct a de
    novo review of questions of law. 
    Id.
     (citing T.M. v. Noblitt, 
    650 So. 2d 1340
    , 1342 (Miss.
    1995)). When considering a motion to dismiss, the allegations in the complaint must be taken
    as true, and the motion should not be granted unless it appears beyond a reasonable doubt that
    the plaintiff will be unable to prove any set of facts in support of his claim. 
    Id. at 1342
    .
    DISCUSSION
    I.     WHETHER WILLIAMS SUBSTANTIALLY
    COMPLIED WITH THE NOTICE REQUIREMENTS
    OF THE MTCA.
    ¶9.    The Mississippi Torts Claim Act diminished sovereign immunity for state governmental
    entities. Under the Act, a plaintiff may sue a governmental entity provided the action is
    2
    This letter was sent after Williams filed the instant lawsuit.
    3
    brought within one year of the injury and proper notice of the claim is given to the
    governmental entity. 
    Miss. Code Ann. § 11-46-11
    (3) (Rev. 2002). Proper notice:
    shall be in writing, and shall be delivered in person or by
    registered or certified United States mail. Every notice of claim
    shall contain a short and plain statement of the facts upon which
    the claim is based, including the circumstances which brought
    about the injury, the extent of the injury, the time and place the
    injury occurred, the names of all persons known to be involved,
    the amount of money damages sought and the residence of the
    person making the claim at the time of the injury and at the time
    of filing the notice.
    
    Miss. Code Ann. § 11-46-11
    (2) (Rev. 2002).
    ¶10.   We required strict compliance with the Act's notice requirements until we issued our
    opinion in Reaves ex rel. Rouse v. Randall, 
    729 So. 2d 1237
     (Miss. 1998), where we held that
    substantial compliance was all that was needed in order to satisfy the Act's notice requirement.
    Later, in Carr v. Town of Shubuta, 
    733 So.2d 261
     (Miss. 1999), we provided this standard for
    substantial compliance:
    What constitutes substantial compliance, while not a question of
    fact but one of law, is a fact-sensitive determination. In general,
    a notice that is filed within the [requisite] period, informs the
    municipality of the claimant's intent to make a claim and
    contains sufficient information which reasonable affords the
    municipality an opportunity to promptly investigate the claim
    satisfies the purpose of the statute and will be held to
    substantially comply with it.
    
    Id. at 263
     (emphasis added) (quoting Collier v. Prater, 
    544 N.E.2d 497
    , 498-99 (Ind. 1989)).
    Even though substantial compliance is sufficient, "we stress that substantial compliance is not
    the same as, nor a substitute for, non compliance." Carr, 733 So.2d at 265.
    4
    ¶11.   Williams fell on November 1, 1999. Soon after, she wrote to Chancery Clerk Robinson
    as follows:3
    As you may remember, on November 1, 1999, while
    leaving the courthouse building on Court Street, I stepped in a
    hole at the building's exit. Losing my balance, I fell down several
    flight[s] of steps. I appreciate the assistance you gave in
    attempting to help relieve my injuries. The pants to the suit that
    I was wearing was also badly torn. At that time you told me that
    the county would pay for the damage done to my clothes. Since
    then I have looked for another pair of pants that would match the
    suit jacket. The search, however, has been to no avail. I have been
    told that the tear is irreparable.
    I am, therefore, writing to let you know that I purchased
    the suit from Parisians in Alabama and paid $349.00 plus the 8%
    Alabama state tax ($27.92) for it. I would appreciate your
    assistance in helping to resolve this matter as soon as possible.
    You may reach me at the above address of by phone at. . . . I await
    your reply.
    ¶12.   This letter by itself does not substantially comply with the notice of claim requirements
    of 
    Miss. Code Ann. § 11-46-11
    . However, on March 16, 2000, Williams spoke with two
    county supervisors and also spoke with Robinson. During these conversations she informed
    both the supervisors and Robinson of her injuries. Robinson acknowledged the conversation
    with Williams in a letter written to Williams's attorney:
    As we discussed last evening the county has always been
    willing to pay any and all valid medical claims for the above
    referenced person. I told her as much in a March 16, 2000 phone
    conversation when she called me at the courthouse. Steve
    McKinney of Galloway, Chandler & McKinney Insurance was put
    3
    The exact dates of mailing and receipt are not known.
    5
    on notice by me on that date, but to this date there has been no
    follow up by Ms. Williams or any medical bills presented.
    ¶13.   We find that the written notice, along with conversations with the Board members and
    the Chancery Clerk, was sufficient to put Clay County on notice of the injury since it assumes
    the recipient, the chancery clerk, had knowledge of the incident. The Court of Appeals has
    interpreted the Act to require that all notice of claims be received at the same time: "Diffused,
    even somewhat confused notice staggered over months of contacts does not provide the certain
    notice required under the statute." Soileau v. Miss. Coast Coliseum Comm'n, 
    730 So. 2d 101
    ,
    104 (Miss. Ct. App. 1998). The Soileau court also held that "[c]ompliance with the obligation
    to deliver or send by registered mail the notice of claim is not shown by proof that the chief
    executive officer learned of the claim through other means." 
    Id. at 105
    . See also Holmes v.
    Defer, 
    722 So. 2d 624
    , 628 (Miss. 1998) (requiring strict compliance and holding that actual
    knowledge is irrelevant).
    ¶14.   However, Soileau and Holmes were decided while we required strict compliance with
    the statute. Their precedential effect on this issue is limited as their analysis was based on a
    strict interpretation of the Act.4
    4
    Since this Court adopted the substantial compliance requirement, we have found
    substantial compliance in Williams v. Toliver, 
    759 So. 2d 1195
     (Miss. 2000) (plaintiff placed
    wrong name under "the name of a person known to be involved."); Powell v. City of
    Pascagoula, 
    752 So. 2d 999
     (Miss. 1999) (original notice letter contained all statutorily
    required information except plaintiff's residence address); Alexander v. Miss. Gaming
    Comm'n, 
    735 So. 2d 360
     (Miss. 1999) (all the information required for a statutory notice of
    claim, except for information regarding the extent of the injury); Carr, 
    733 So. 2d 261
     (all
    requirements of notice provision given except the amount of damages sought, and the
    6
    ¶15.   In a case similar to the case sub judice, the Court of Appeals found substantial
    compliance with the notice requirements of the Act where a governmental official knew of the
    claim and the claimant had been dealing directly with the liability insurance carrier. In
    Overstreet v. George County School Dist., 
    741 So.2d 965
     (Miss. Ct. App. 1999), Overstreet
    was injured when she was struck by a school bus on September 27, 1995. She dealt directly
    with the school district's insurance company concerning her property damage claim. 
    Id. at 966
    . She also retained an attorney for assistance with her personal injury claims. On January
    4, 1996, her attorney sent notice via U. S. Mail to Shows, the superintendent of the school
    district. A complaint was filed on June 6, 1996. On July 2, 1997, The school district filed a
    motion to dismiss based on Overstreet's failure to comply strictly with the notice requirements
    of the Act. Shows claimed that he never received or saw the January 4 notice prior to July,
    1997. In deposition testimony, Shows stated that he received notice of Overstreet's accident
    the day it occurred and also knew that Overstreet was making a property and personal injury
    claim which would be handled by the school district's insurance company. 
    Id.
     The circuit
    court concluded that Overstreet did not comply with the Act's notice requirements because the
    notice was not delivered in person or by certified mail and the letter did not contain all of the
    information required by the Act. 
    Id. at 967
    .
    ¶16.   In applying the substantial compliance requirement of the Act, the Court of Appeals
    found that even though Shows had not seen the notice of claim letter, he had knowledge of
    plaintiff's injuries were described generally).
    7
    Overstreet's claims. 
    Id. at 970
    . "Shows knew that Overstreet had made a property damage
    claim for the damages to her vehicle and was aware that there was a question as to her personal
    injury claims." Id.
    ¶17.   In the present case, Robinson, the chancery clerk, knew immediately of Williams's
    accident; he helped her clean her wounds. He also knew of her medical claims on March 16,
    2000, which he referenced in his letter to Williams's attorney. As in Overstreet, notice was
    properly given applying the substantial compliance requirement.
    (a) Effects of the Tolling Provisions:
    ¶18.   Clay County argues that even if notice was sufficient, she is still barred by the statute
    of limitations. The Act, in pertinent part, provides:
    (3) All actions brought under the provisions of this chapter
    shall be commenced within one (1) year next after the date of the
    tortious, wrongful or otherwise actionable conduct on which the
    liability phase of the action is based, and not after; provided,
    however, that the filing of a notice of claim as required by
    subsection (1) of this section shall serve to toll the statute of
    limitations for a period of ninety-five (95) days from the date the
    chief executive officer of the state agency receives the notice of
    claim, or for one hundred twenty (120) days from the date the
    chief executive officer or other statutorily designated official of
    a municipality, county or other political subdivision receives the
    notice of claim, during which time no action may be maintained
    by the claimant unless the claimant has received a notice of denial
    of claim. After the tolling period has expired, the claimant shall
    then have an additional ninety (90) days to file any action against
    the governmental entity served with proper claim notice.
    However, should the governmental entity deny any such claim,
    then the additional ninety (90) days during which the claimant
    may file an action shall begin to run upon the claimant's receipt
    of notice of denial of claim from the governmental entity.
    8
    
    Miss. Code Ann. § 11-46-11
    (3) (2001).
    ¶19.   Clay County argues that Williams had one year from the date of her injury, November 1,
    1999, to bring her claim. After the 120-day tolling period expired, Williams had an additional
    90 days to file an action. Clay County asserts that after the additional 90 days, Williams's
    claim was barred even if it was within the one year time period of the statute of limitations.
    We do not agree.
    ¶20.   In Marshall v. Warren County Bd. of Supervisors, 
    831 So.2d 1211
     (Miss. Ct. App.
    2002), the cause of action accrued on July 31, 1999. Warren County received notice on
    March 6, 2000. A complaint was filed on November 2, 2000. The circuit judge used Clay
    County's interpretation of the statute of limitations and reasoned that the tolling provision
    began on March 6, 2000, and ended on July 4, 2000. After the tolling period, Marshall had 90
    additional days to file her complaint, which was barred after October 2, 2000. The Court of
    Appeals affirmed the circuit court's decision, but not its interpretation of the Act, stating "there
    is nothing to indicate that the Legislature intended to shorten the time frame for filing suit
    which was provided in previous versions of [the Act] . . . ." The Marshall court examined our
    opinion in Roberts v. New Albany Separate School District, 
    813 So.2d 729
     (Miss. 2002), and
    determined that Roberts was distinguishable because the Roberts claimant
    gave notice of her claim some five days before the one-year
    statute of limitations expired. Therefore, the court found that
    when calculating the time of the tolling provision, she received
    the benefit of the ‘full measure of the 120 day period.’ In this
    case, Marshall filed her notice of claim nearly four months prior
    the expiration of the one year statute of limitations.
    9
    Consequently, the 120-day tolling period expired during the one
    year time period. Keeping in mind that in amending Mississippi
    Code Annotated Section 11-46-11 (Supp. 1998), the Legislature
    did not shorten the one year statute of limitations, we hold that
    the amended statute, 2002 Miss. Laws Chapter 380 (Senate Bill
    3052), requires that a plaintiff received, at a minimum, ninety
    days to file his action following the running of the one year statue
    of limitations.
    Marshall did not file her action until ninety-four days after
    the one year statute of limitations had run. The amendment to the
    statute requires, “[a]fter the tolling period has expired, the
    claimant shall then have an additional ninety (90) days to file any
    action against the governmental entity served with proper claim
    notice.” 2002 Miss. Laws. Ch. 380 (S.B. 3052). Giving the
    statue plain meaning, we must find that Marshall’s action is time-
    barred.
    Marshall, 831 So.2d at 1213.
    ¶21.   In Roberts, we stated that the claimant was not barred by the statute of limitations when
    she brought suit. Roberts was injured on August 8, 1998, gave a notice of claim on August 3,
    1999, and filed suit on December 6, 1999. The complaint was dismissed as untimely. On
    appeal, we reversed and remanded, stating that she gave notice of her claim within the one-year
    statute of limitations, which tolled the statute of limitations for 120 days. She was then given
    a 90-day period to file the suit, which she filed within. It is clear that Marshall and Roberts
    do not allow for Clay County's interpretation of the Act.
    ¶22.   Williams interprets the statute of limitations as tolling for 120 days then resuming the
    counting of the one-year statute of limitations, thus giving her 485 days to file her suit from
    the time of her injury. She argues that once notice was given on November 15, 1999, the
    statute stopped running for 120 days, then resumed, barring all claims after February 28, 2001.
    10
    Through this interpretation, it is arguable that a claimant has an additional 90 days after the 120
    day tolling period if the governmental entity does not deny the claim within the 120 day tolling
    period. The result would be that a claimant has one year plus two hundred and ten days to file
    his or her action, or 575 days. We disagree because:
    [a]ny suggestion that a claimant has one year plus 95 (or 120)
    days plus 90 days must overcome both the natural reading of the
    overall statute and the specific interpretation barrier that "the
    additional ninety (90) days during which the claimant may file an
    action shall begin to run upon the claimant's receipt of notice of
    denial of claim from the governmental entity.
    Burge v. Richton Mun. Separate Sch. Dist., 
    797 So. 2d 1062
    , 1068 (Miss. Ct. App. 2001)
    (Southwick, P.J., concurring).
    ¶23.   Marshall's interpretation of Roberts is correct. In Roberts, the plaintiff was given the
    full 120-day tolling period because notice was given within the final 120 days of the limitation
    period, whereas Marshall gave notice outside the final 120-day period of the limitations
    period. In Moore v. Memorial Hospital of Gulfport, 
    825 So. 2d 658
    , 666-67 (Miss. 2002),
    we stated that Moore's complaint was timely. The cause of action accrued on August 31, 1998.
    Suit was filed on December 31, 1998, and was voluntarily dismissed on May 20, 1999. Moore
    gave statutory notice on June 9, 1999, which was within the last 120 days of the statute of
    limitations. Moore then had 120 days from the date of the notice to file her complaint.
    ¶24.   Here, the accident occurred on November 1, 1999, and notice was given on November
    15, 1999. The 120-day tolling period expired within the one-year statute of limitations.
    Williams was then entitled to a minimum of 90 days to file an action after the 120-day tolling
    11
    period, which also expired before the one-year statute of limitations. When November 1,
    2000, passed, so did the time for filing Williams's action.5
    II.    WHETHER WILLIAMS SUFFERED A LATENT
    INJURY WHICH WOULD TOLL THE STATUTE OF
    LIMITATIONS.
    ¶25.   Williams argues that she did not know the extent of her injury or that it would require
    surgery until March 2000, thereby extending the statute of limitations to March 2001. Thus,
    Williams's second notice of claim filed on February 2, 2001, was timely. This Court has held
    that the discovery rule applies to Tort Claims Act actions involving latent injuries. Barnes v.
    Singing River Hosp. Sys., 
    733 So.2d 199
    , 204 (Miss. 1999).
    ¶26.   We defined the date of accrual of a personal injury action relative to the type of injury
    sustained in a case applying the Federal Employers' Liability Act's three-year statute of
    limitations:
    In cases involving traumatic injury, when the symptoms are immediately
    manifested so that the employee is aware of the event causing the injury, the
    cause of action accrues upon the occurrence of the injury, regardless of whether
    the full extent of the disability is known at the time. By the same token, with
    5
    For purposes of this discussion we apply the 120-day provision since the present case
    concerns a county. We do not suggest that the statute of limitations is less than one year. The
    tolling provision allows the claimant up to an additional 120 days to bring suit if notice is given
    within the final 120 days of the one year limitation period. A claimant has, at a minimum, one
    year to bring suit. If a claimant files notice 30 days after the injury, and the government denies
    the claim 30 days later, the claimant still has one year from the date of the injury to bring suit.
    If a claimant files notice eleven months and twenty-nine days from the date of the injury, the
    statute is tolled for 120 days from that notice. After the 120-day period, the claimant has 90
    days to bring suit. Should the government respond within the 120-day period, the claimant has
    90 days to bring suit from the date of response.
    12
    industrial diseases, where the symptoms are not immediately manifested, the
    cause of action does not accrue until the employee is aware or should be aware
    of his condition.
    Ill. Cent. Gulf R.R. v. Boardman, 
    431 So. 2d 1126
    , 1128 (Miss. 1983) (quoting Fletcher v.
    Union Pac. R.R., 
    621 F.2d 902
     (8th Cir. 1980)). We applied this very same definition in
    Robinson v. Singing River Hosp. Sys., 
    732 So. 2d 204
    , 208 (Miss. 1999), a case arising under
    the Mississippi Tort Claims Act wherein the plaintiff sustained burns to his calves from hot
    packs, because the plaintiff knew he was injured when the hot packs were applied. Here,
    Williams knew she was injured when she fell down the stairs. She may not have known the "full
    extent of the disability" when she fell, but she did know she was injured. Her injuries were not
    comparable to a delayed onset industrial disease. The cause of action accrued on November
    1, 1999, the date of the fall.
    III.   WHETHER CLAY COUNTY IS EQUITABLY
    ESTOPPED FROM ASSERTING THE STATUTE OF
    LIMITATIONS.
    ¶27.   Williams argues that Clay County should be equitably estopped from asserting a statute
    of limitations defense. Equitable estoppel can be asserted to a statute of limitations defense
    to avoid a serious injustice if there is inequitable conduct. Trosclair v. Miss. Dep't of
    Transp., 
    757 So. 2d 178
    , 181 (Miss. 2000). "Estoppel is action or nonaction that induces
    another's reliance thereon, either in the form of action or nonaction, to his or her detriment."
    Carr, 733 So.2d at 265 (quoting Fritsch v. St. Croix Cent. Sch. Dist., 
    515 N.W.2d 328
     (Wis.
    Ct. App. 1994)). For equitable estoppel to apply, there must be a representation by a party,
    13
    reliance by the other party, and a change in position by the relying party. Carr, 733 So. 2d at
    265. Governmental entities are not immune from equitable estoppel. Id.
    ¶28.   We did not apply equitable estoppel to prevent the State from asserting a statute of
    limitations defense when the State was diligent in working with the claimant and made attempts
    to settle the claim. Miss. Dep't of Pub. Safety v. Stringer, 
    748 So.2d 662
    , 665 (Miss. 1999).
    Stringer was in constant contact with the Department of Public Safety after his accident. 
    Id. at 664
    . He was paid for his property damage, but rejected two offers to settle his other claims.
    
    Id.
     Stringer filed his complaint two years after the accident. 
    Id.
     Addressing his equitable
    estoppel argument, we stated, "[a]dditionally, while inequitable or fraudulent conduct does not
    have to be established to estop an assertion of an inadequate notice of claim defense,
    inequitable or fraudulent conduct must be established to estop a party from asserting a statute
    of limitations defense." 
    Id. at 665
    . We also stated that equitable estoppel should not be
    applied liberally:
    Although under certain circumstances a defendant's actions may be such
    that estop that defendant from claiming the protection of a statute of limitations,
    we do not agree that equitable estoppel should be applied so liberally as to allow
    a plaintiff to assert estoppel where no inequitable behavior is present. Statutes
    of limitations are well established in our judicial system. We have stated their
    purpose before as follows:
    The primary purpose of statutory time limitations is to
    compel the exercise of a right of action within a reasonable time.
    These statutes are founded upon the general experience of society
    that valid claims will be promptly pursued and not allowed to
    remain neglected. They are designed to suppress assertion of
    false and stale claims, when evidence has been lost, memories
    14
    have faded, witnesses are unavailable, or facts are incapable of
    production because of the lapse of time.
    Accordingly, the fact that a barred claim is a just one or
    has the sanction of a moral obligation does not exempt it from
    the limitation period. These statutes of repose apply with full
    force to all claims and courts cannot refuse to give the statute
    effect merely because it seems to operate harshly in a given case.
    The establishment of these time boundaries is a legislative
    prerogative. That body has the right to fix reasonable periods
    within which an action shall be brought and, within its sound
    discretion, determine the limitation period. . . .
    Deficiencies, if such there should be, in statutes of
    limitation should be remedied by the legislature. It should not be
    the province or function of this court to intrude upon an area
    peculiarly within the channel of legislative action. . . .
    Stringer, 748 So.2d at 665-66 (quoting Smith v. Sneed, 
    638 So. 2d 1252
    , 1263 (Miss. 1994)
    (Hawkins, C.J., dissenting)). We found there was no allegation or evidence the State misled
    or caused Stringer to believe he did not need to comply with the notice provision or statute
    of limitations. 
    Id.
     at 667
    ¶29.   Here, Robinson, the chancery clerk, told Williams that Clay County would pay for any
    valid medical claims. In his letter to Waide, Robinson admitted he told Williams this on
    March 16, 2000, but he also stated that she never presented any bills or medical claims as of
    that date, February 13, 2001. Robinson's conduct did not rise to the level of inequity or fraud.
    He told Williams that Clay County would pay a valid claim, yet Williams never presented any
    bills or anything indicating her expenses. Instead of bringing forth her medical bills so the
    county could review or pay them, she brought suit nearly fifteen months after her accident. As
    15
    in Stringer, there is no allegation or evidence that Robinson misled or caused Williams to
    believe that she did not have to comply with the statute.6
    ¶30.   This claim is without merit.
    CONCLUSION
    ¶31.   We find that Williams substantially complied with the notice requirement of the statute,
    but her lawsuit was still filed outside of the statute of limitations. We also find that Robinson's
    actions did not rise to the level of fraud or inequity which would estop the County from
    asserting a statute of limitations defense. We therefore affirm the Clay County Circuit Court's
    dismissal of Williams' complaint as untimely filed.
    ¶32.   AFFIRMED.
    SMITH, P.J., EASLEY AND CARLSON, JJ., CONCUR. GRAVES, J., DISSENTS
    WITHOUT SEPARATE WRITTEN OPINION. McRAE, P.J., DISSENTS WITH
    SEPARATE WRITTEN OPINION. COBB, J., DISSENTS WITH SEPARATE WRITTEN
    OPINION JOINED BY PITTMAN, C.J. DIAZ, J., NOT PARTICIPATING.
    McRAE, PRESIDING JUSTICE, DISSENTING:
    ¶33.   Since the circuit court erred in dismissing this action as untimely, I dissent and would
    reverse and remand. Therefore, as a dissent to the plurality, I adopt the majority opinion
    originally drafted by Justice Diaz.
    6
    We note that in Carr, 
    733 So. 2d 261
    , and Ferrer v. Jackson County Bd. of
    Supervisors, 
    741 So. 2d 216
     (Miss. 1999), we found the defendants estopped from raising a
    notice of claim defense under the Act. We are dealing with a statute of limitations defense in
    the case sub judice.
    16
    ¶34.      The general issue presented by this appeal is whether the circuit court properly granted
    Appellee Clay County’s Motion to Dismiss. At the heart of the matter, however, lie
    challenging issues heretofore undecided by this Court; namely, the amount of claim notice
    required to toll the statute of limitations (SOL) under the Mississippi Tort Claims Act
    (MTCA), and, once tolled, the effect of the 1999 amendments to the MTCA on the tolling
    period.
    ¶35.      Appellant, Shirley Williams (Williams), sued Clay County for injuries she sustained
    after falling down stairs at its courthouse. The trial court, finding that Williams failed to give
    proper notice within the statutory time period, dismissed the complaint as time barred by the
    statute of limitations (SOL). Williams alleges that she substantially complied with the notice
    requirements of the Mississippi Tort Claims Act; that she suffered a latent injury which tolled
    the SOL until the injury was discovered; and that Clay County should now be estopped from
    breaking its promise to pay her medical expenses. She argues that these allegations, taken as
    true, state a cause of action; thus, preliminary dismissal was improper. We agree with
    Williams and reverse and remand.
    ¶36.      On the afternoon of November 1, 1999, as Williams was leaving the Clay County
    courthouse, the heel of her shoe got caught in a hole in the concrete by the door of the exit.
    She fell down the stairs, tearing her pantsuit and injuring her leg. At Williams’ request,
    Chancery Clerk Ronnie Robinson (Robinson) was summoned. Robinson helped Williams
    attend to her injury. According to Williams, she asked Robinson if she should see a doctor,
    17
    to which he responded, “Well, you know a fall sometimes just makes you sore and stiff for a
    couple of weeks.” Williams went home and did not immediately see a doctor.
    ¶37.   A few weeks later, around the middle of November 1999, Williams sent a letter to
    Robinson, reminding him of her fall and requesting reimbursement for the cost of her torn
    pantsuit. Robinson forthwith sent Williams a check. However, Williams did not cash the
    check because it contained the phrase “final settlement.” Williams alleges that the check
    expressly stated that cashing the instrument would relieve Clay County from further liability.
    Because as she puts it, “[t]he amount of the check was nowhere near the amount of her
    injuries,” Williams threw the instrument away. No further action was taken by either party at
    this time.
    ¶38.   Williams’ injury did not improve and in early 2000 she began seeing a doctor. In March
    2000, Williams set up an appointment with Robinson and the Supervisors of Clay County. By
    this time she had realized that her injury was more serious than she initially thought and would
    possibly require surgery or other action. On March 16, 2000, the day of the meeting, Williams
    was informed that she would not be able to meet with the entire Board of Supervisors. Instead,
    Shelton Dean, President of the Board, and Supervisor Darrel Myers met with her. They told
    Williams they did not know she had been hurt. She told them about her injury and that her
    doctor told her she would probably have to see a specialist. According to Williams, in
    response to her explanation of her injury and her request to see an orthopedic surgeon,
    someone at the meeting told her, sarcastically, “Well, no, I think you need to see an eye
    doctor.”
    18
    ¶39.   Later that same day, Williams phoned Robinson. He told her that the county has always
    been willing to pay any and all valid medical claims she had. He further told her that he put his
    insurance company on notice that they might be subject to medical claims by Williams.
    Robinson confirmed the substance of this telephone conversation in a February 13, 2001,
    letter to Williams’ attorney, Jim Waide (Waide).
    ¶40.   Eventually, Williams did have extensive surgery on her knee to repair the damage caused
    by the fall. On January 31, 2001, she filed her complaint in the Clay County Circuit Court
    alleging negligence, inter alia, for allowing the hole to exist at the top of the courthouse stairs.
    She sought damages for lost income, medical bills, pain and suffering, and compensation for
    the clothing that was ruined in the fall.
    ¶41.   On March 25, 2001, Clay County filed a Motion to Dismiss claiming that Williams’
    pre-suit notice did not meet the required format and/or timing of the Tort Claims Act and did
    not toll the statute of limitations. They argued that, since the accident occurred on November
    1, 1999, and the complaint was not filed until January 31, 2001, the one-year statute of
    limitations had expired. The trial judge granted Clay County’s motion. Aggrieved by this
    decision, Williams appeals, citing the following three issues, edited for clarity, for resolution
    by this Court:
    I.        WHETHER WILLIAMS SUBSTANTIALLY COMPLIED WITH
    THE NOTICE REQUIREMENT OF THE MISSISSIPPI TORT
    CLAIMS ACT?
    (a)  Effect of the Act’s Tolling Provisions
    II.       WHETHER WILLIAMS SUFFERED A LATENT INJURY THAT
    EFFECTIVELY TOLLED THE STATUTE OF LIMITATIONS?
    19
    III.    WHETHER CLAY COUNTY SHOULD BE EQUITABLY
    ESTOPPED FROM ASSERTING THAT THE STATUTE OF
    LIMITATIONS HAS RUN BECAUSE THEY PROMISED
    WILLIAMS THEY WOULD PAY HER MEDICAL BILLS?
    ¶42.   A motion to dismiss under M.R.C.P.12(b)(6) raises an issue of law. Arnona v. Smith,
    
    749 So.2d 63
    , 65 (Miss. 1999) (citing Tucker v. Hinds County, 
    558 So.2d 869
     (Miss. 1990)).
    Consequently, this Court reviews such motions de novo. 
    Id.
     (citing UHS- Qualicare, Inc. v.
    Gulf Coast Cmty. Hosp., Inc., 
    525 So.2d 746
    , 754 (Miss. 1987)). When considering a motion
    to dismiss, the allegations in the complaint must be taken as true and the motion should not be
    granted unless it appears beyond doubt that the plaintiff will be unable to prove any set of facts
    in support of his claim. 
    Id.
     Further, this Court stated in Weeks v. Thomas, 
    662 So.2d 581
    (Miss.1995), that in order to survive a Rule 12(b)(6) motion, the complaint need only state a
    set of facts that will allow the plaintiff "some relief in court." 
    Id. at 583
    . Additionally, “[t]he
    Supreme Court reviews errors of law, which include the proper application of the Mississippi
    Tort Claims Act, de novo.” Fairley v. George County, 
    800 So. 2d 1159
    , 1162 (Miss. 2001).
    As such, we sit in the same position as did the trial court. I.     WHETHER WILLIAMS
    SUBSTANTIALLY
    COMPLIED WITH THE
    NOTICE REQUIREMENT
    OF THE MISSISSIPPI
    TORT CLAIMS ACT?
    ¶43.   The Mississippi Tort Claims Act, § 11-46-1 (the Act) diminished the sovereign
    immunity protection available for our state government. The Act allows a plaintiff to sue a
    governmental entity, provided the action is brought within one year of the injury (discovery
    20
    rule applies7) and proper notice of the claim is given to the governmental entity. See § 11-46-
    11. The Act lists the specific elements of a proper notice, as follows:
    2) Every notice of claim required by subsection (1) of this section shall be in
    writing, and shall be delivered in person or by registered or certified United
    States mail. Every notice of claim shall contain a short and plain statement of
    the facts upon which the claim is based, including the circumstances which
    brought about the injury, the extent of the injury, the time and place the injury
    occurred, the names of all persons known to be involved, the amount of money
    damages sought and the residence of the person making the claim at the time of
    the injury and at the time of filing the notice.
    
    Miss. Code Ann. §§ 11-46-11
    (2) (Supp. 2001). Prior to 1998, this Court required strict
    compliance with the Act’s detailed notice requirements. See Holmes v. Defer, 
    722 So. 2d 624
    (Miss. 1998); City of Jackson v. Lumpkin, 
    697 So. 2d 1179
     (Miss. 1997); Carpenter v.
    Dawson, 
    701 So. 2d 806
     (Miss. 1977). However, in December 1998, this Court handed down
    Reaves ex rel. Rouse v. Randall, 
    729 So. 2d 1237
     (Miss. 1998). In Reaves, the Court
    announced a substantial compliance test for determining whether proper claim notice had been
    given. The Court stated:
    The Mississippi Tort Claims Act stands in contrast to the old common law
    principle of sovereign immunity where an injured party was barred from
    recovery against a political subdivision. The Act was adopted to reduce the
    harsh effect of the common law. We have held that statutes such as this should
    be read reasonably.
    729 So. 2d at 1240. The Court continued: “In order to carry out the legislative purpose of
    providing relief to injured citizens, we hold that substantial compliance with the notice
    provisions of the Act is sufficient.” Id. This position was reaffirmed in Carr v. Town of
    7
    Barnes v. Singing River Hosp. Sys., 
    733 So. 2d 199
    , 205 (Miss. 1999).
    21
    Shubuta, 
    733 So. 2d 261
     (Miss. 1999), which specifically overruled Lumpkin, Carpenter,
    and Defer to the extent they were in conflict. 
    Id., at 263
    .
    ¶44.   Section 11-46-11(1) was amended by the Mississippi Legislature on March 15, 1999
    in response to the Reaves and Carr decisions. That amendment expanded the number of
    officials allowed to receive notice of claim under section 11-46-11(1) to include, inter alia,
    the county chancery clerk if the entity sued is a county. Prior to the 1999 amendments, filing
    the notice tolled the SOL for 95 days, and the action was timely so long as the complaint was
    filed no later than one year and 95 days after it arose. 
    Miss. Code Ann. § 11-46-11
     (Supp.
    1998). See also State v. Dampeer, 
    744 So. 2d 754
     (¶ 8) (Miss. 1999). The amended statute,
    however, provides for a 120 day tolling period upon notice of claim, followed by an additional
    90 day grace period for a claimant to file suit.8 
    Miss. Code Ann. § 11-46-11
     (Supp. 2001).
    ¶45.   Williams has alleged that she gave notice of her claim to both the chancery clerk and
    to two members of the Board of Supervisors. If this is true (and on a 12(b) (6) dismissal we
    must assume that it is), notice was given to the proper party under the Act. Thus, resolution
    of this issue depends upon whether Williams’ actions constituted substantial compliance with
    the Act’s notice requirements, or whether, as Clay County asserts, they failed in that regard,
    and a fortiori the action is barred by the one-year SOL.9
    8
    The effect of the new tolling period is discussed below.
    9
    Clay County concedes on appeal that a notice of claim is sufficient so long as it
    substantially complies with the statutory requirement. However, it contends that regardless
    of what standard the Court applies, the notice did not "substantially" comply.
    22
    ¶46.   “Notice provisions encourage settlement of claims prior to entering litigation,
    therefore conserving valuable governmental resources. Further, notice to the governmental
    entity encourages corrective actions, where necessary, prior to litigation, therefore benefitting
    public health and welfare.” Vortice v. Fordice, 
    711 So.2d 894
    , 896 (Miss. 1998). “The
    purpose of the Act is to insure that governmental boards, commissioners, and agencies are
    informed of claims against them.” Reaves, 729 So.2d at 1240. As will be shown, Clay County
    was adequately informed of Williams’ claim against it.
    ¶47.   Williams points to Robinson’s assistance to her after her fall, the November 1999
    letter she wrote Robinson reminding him of the fall and requesting reimbursement for her torn
    pantsuit, the March 16, 2000 meeting with two supervisors, and the subsequent promise by the
    County, through Robinson, to pay her medical bills.10 She argues that these events constituted
    substantial compliance with the notice requirement, and thus, effectively tolled the SOL. She
    argues that these allegations, taken as true, preclude a 12 (b)(6) dismissal on statute of
    limitations grounds, as her claim would not have been time barred until March 1, 2001.11
    ¶48.   In Carr, we stressed that the determination of substantial compliance is a legal as well
    as fact sensitive inquiry which must be decided on a case-by-case basis. Carr v. Town of
    Shubuta, 
    733 So.2d 261
    , 265 (Miss. 1999). In Powell v. City of Pascagoula, 
    752 So.2d 999
    10
    Williams also filed a second notice of claim on February 2, 2001.
    11
    This date is arrived at by adding the one-year statute of limitations to the November
    1, 1999, injury, and then adding the 120 day tolling period to that date. Williams’ complaint
    was filed on January 31, 2001.
    23
    (Miss. 1999), we held that a notice substantially complied with the Act even though it failed
    to include the claimant’s address. Remarking on the claimant’s good faith attempt to notify
    the city of her claim, we stated
    This Court has found substantial compliance in Alexander v. Mississippi
    Gaming Comm'n, 
    735 So.2d 360
     (Miss.1999); and Ferrer v. Jackson County
    Bd. Of Supervisors, 
    741 So.2d 216
     (Miss.1999), as well as several others more
    recent, where it appeared that a good faith effort had been made to provide the
    information to which they had access, and which they believed was required and
    to notify the party whom they reasonably believed was responsible for
    acceptance of the notice.
    
    Id. at 1005
    .
    ¶49.   Williams made a reasonable, good faith effort to provide Clay County with all the
    information available to her regarding her injuries. Immediately after the accident she
    personally requested to speak with the chancery clerk, who, after helping to clean her wounds,
    told her that her injury was not severe enough to seek medical attention. Williams later sent
    a letter to the same clerk which complied with § 11- 46-11(2) in every way, save the extent of
    her injury and the exact amount of money damages sought.             However, these minor
    discrepancies are not fatal to her claim.
    ¶50.   This Court has held that “the scheme of substantial compliance adopted by this Court
    in Reaves and Carr does not require that a plaintiff substantially comply with each
    informational notice requirement set forth in the Tort Claims Act.” Thornburg v. Magnolia
    Reg'l Health Ctr., 
    741 So.2d 220
    , 222 (Miss. 1999). In Carr, the Court held that the
    plaintiff's failure to include the amount of damages in her notice of claim as is required by
    24
    section 11-46-11(2) was not detrimental to her claim under a substantial compliance standard.
    733 So. 2d at 265-66.
    ¶51.   In Thornburg, the claimant’s notice of claim failed to provide his address. This Court
    held that the health center could have easily have found the claimant's address on its own. Id.
    at 223. In effect, the Court imputed a duty upon the government entity to find whatever
    information is missing from a notice of claim it receives from claimants that are suing the
    entity. Id.
    ¶52.   In the case at bar, the record is silent as to whether Williams provided either Robinson
    or the supervisors the name of her doctors or the location where she was being treated.
    However, she has alleged that she told Clay County that her injury was severe and that it would
    require surgery; under Thornburg, Clay County may have had a duty to discover the specifics
    for itself. The record does not reveal whether Clay County did any investigating at all after
    learning of the true nature of Williams’ injury. Through discovery they could find out this
    relevant information. Considering that the purpose of the notice requirement is to give the
    government entity a chance to investigate the claim, the case should be remanded for
    development.
    ¶53.   That the failure to include the exact amount of damages sought is not fatal to a claim
    is especially true where, as here, the extent of the injury and/or the amount of money damages
    sought is not known at the time notice is given. Once the extent of her injury was discovered,
    Williams met with two members of the board of supervisors and provided them this
    25
    information. Later that same day, in a telephone conversation, she gave Robinson the same
    information and he told her that the County would pay her medical bills.
    ¶54.     Admittedly, the November 1999 letter fails to clearly state that Williams plans to seek
    reimbursement from the County for her personal injury; however, she has alleged that at the
    time she wrote the letter the extent of her injuries were unknown. Had this letter been the only
    form of notice given by Williams her personal injury claims may in fact be barred. However,
    as mentioned, this initial notice was supplemented in March 2000 through Williams meeting
    with two supervisors and her subsequent conversation with Robinson. Williams has alleged
    that she informed both the supervisors and Robinson on that date that she had been referred to
    a specialist and would probably require corrective surgery.
    ¶55.     Additionally, Robinson corresponded with Williams’ counsel, Jim Waide, in a letter
    dated February 13, 2001. In that letter, Robinson wrote that he informed Williams on March
    16, 2000, that the County “has always been willing to pay any and all valid medical claims . .
    . .” He also wrote that on that same date he put the County’s insurer on notice that it might be
    subject a claim from Williams. Robinson suggested that Waide get Williams to call the
    County’s insurance agent regarding any medical bills. This is the first time in the record where
    this Court has found anything establishing that Williams was told the identity of the County’s
    insurance carrier or that she was supposed to provide him (or the County) with her medical
    bills.
    ¶56.     Clay County asserts that settlement offers are not admissible. Thus, it argues that the
    February 13, 2001, letter from Robinson to Waide should not be considered. Alternatively,
    26
    it argues that this letter is dated after the expiration of the SOL so it cannot constitute
    equitable tolling. See also Miss. Dep't of Pub. Safety v. Stringer, 
    748 So. 2d 662
    , 667 (Miss.
    1999) (holding that good faith settlement negotiations alone are not sufficient to toll the
    statute of limitations). This argument overlooks several things. First, settlement offers and
    other things not admissible at trial are admissible and can be considered by a trial judge at a
    preliminary stage such as this. Miss. R. Evid. 104 (a). Second, the letter was merely a written
    confirmation of the March 16, 2000, conversation between Williams and Robinson wherein
    he told her that the County would pay her valid medical bills. Thus, that the letter was written
    after the expiration of the SOL is irrelevant. The letter itself is only relevant insofar as it
    proves that the County had agreed, prior to the expiration of the SOL, that it would pay
    Williams’ medical bills. Third, the letter is more than a settlement offer, it is further proof
    that the County was notified by Williams on March 16, 2000, that she had realized that her
    damages were more significant than she and Robinson had originally thought. It put the County
    on notice that Williams has a claim for personal injury as well as one for damage to her
    property.
    ¶57.   We conclude that the trial judge failed to give appropriate consideration to the meeting
    Williams had with the two supervisors in March 2000. This meeting, coupled with Williams’
    subsequent conversation with Robinson and their two previous communications (immediately
    after the fall and in the November 1999 letter), were more than sufficient to notify Clay
    County that Williams had been injured.
    27
    ¶58.   This question of the sufficiency of staggered and informal notice was considered by the
    Court of Appeals in Soileau v. Mississippi Coast Coliseum Comm'n, 
    730 So.2d 101
     (Miss.
    Ct. App.1998). That court interpreted the Act to require that all notice of claim be received
    at the same time. The court stated:
    Even if a claimant could comply with the Act by submitting several documents
    that when joined comprise a single "notice of claim," we do not find that the
    documents can be delivered over a several month period during prelitigation
    communications. The notice is the announcement that suit is imminent if
    agreement is not reached. Diffused, even somewhat confused notice staggered
    over months of contacts does not provide the certain notice required under the
    statute.
    
    Id. at 104
    . Soileau also held that “[c]ompliance with the obligation to deliver or send by
    registered mail the notice of claim is not shown by proof that the chief executive officer
    learned of the claim through other means.” 
    Id. at 105
    . See also Holmes v. Defer, 722 So.2d
    at 628 (requiring strict compliance and holding that actual knowledge is irrelevant). However,
    Soileau and Holmes were decided prior to Reaves and Carr, and prior to the 1999
    amendments to § 11-46-11. Their precedential effect, then, is limited, as their analysis was
    based on a strict interpretation of the Act, rather than one focusing on whether the claimant’s
    notice substantially complied with the Act.
    ¶59.   In Reaves this Court held that “[s]tatutes such as this should be read reasonably.”
    Reaves, 729 So.2d at 1240. The Court continued, “[t]he purpose of the Act is to insure that
    governmental boards, commissioners, and agencies are informed of claims against them.” Id.
    Since that holding, this Court has been increasingly lenient in the amount of claim notice it
    28
    requires to satisfy the Act. The determinative facts appears to have become whether the
    governmental agency is notified in fact of the potential of a claim against it.
    ¶60.   In Ferrer v. Jackson County Board of Supervisors, 
    741 So. 2d 216
     (Miss. 1999), this
    Court found substantial compliance when no notice of claim was sent at all based on extensive
    settlement negotiations between the two parties' lawyers (and the County’s insurance provider)
    before the complaint was filed. 
    Id. at 219
    . Both parties to the present appeal agree that Clay
    County sent a settlement check to Williams in November 1999 and that the County, through
    Robinson, had agreed to pay her medical bills. Williams has alleged that the supervisors told
    her in March 2000 that they would meet to discuss her claim. These events can be construed
    as settlement negotiations.
    ¶61.   In Smith County School District v. McNeil, 
    743 So. 2d 376
     (Miss. 1999), the Court
    even hinted that three letters sent to a governmental entity's insurance carrier may constitute
    substantial compliance with the notice provisions of section 11- 46-11(1). 
    Id. at 378-79
    . As
    mentioned, in March 2000, after Williams’ meeting with him and the supervisors, Robinson
    put Clay County’s insurer on notice of the claim.
    ¶62.   In Powell v. City of Pascagoula, 
    752 So.2d 999
     (Miss. 1999), this Court found
    substantial compliance despite minor deficiencies in the notice of claim. The Court found that
    the claimant made a reasonable, good faith effort to comply with the Act’s requirements.
    Because the city received actual notice of her claim and suffered no actual prejudice as a result
    of the deficiency, this Court found that summary dismissal was improper. 
    Id. at 1004-05
    .
    29
    Similarly, in the case at bar, Clay County received actual notice of Williams’ injury on several
    different occasions prior to the expiration of the SOL. She told the county’s statutory agent
    (Robinson) about the injury when it happened, she later followed up with a letter to that same
    agent, and when the extent of her injury was known she met with and informed Clay County
    through two supervisors. After she was insulted and her accident belittled, Williams sought
    counsel, who brought suit and filed formal notice.12 Williams’ good faith efforts to inform
    Clay County of her injuries were sufficient to toll the SOL.
    ¶63.   In Chamberlin v. City of Hernando, 
    716 So.2d 596
     (Miss. 1998), the plaintiff alleged
    that a letter addressed to the mayor of the City of Hernando served as the ninety (90) days'
    notice and tolled the statute for ninety-five (95) days. However, this Court found the notice
    insufficient because
    there [was] no adequate proof contained within the designated record as to
    whether the letter was ever actually mailed to the mayor. There [was] no affidavit
    in regard to the alleged letter and only appellants' counsel's argument opposing
    the motion to dismiss ever mentions such a letter. Appellees at the same time
    [made] the argument that such a letter was never received.
    716 So. 2d at 601. Conversely, in the case at bar, substantial proof established that Williams
    sent Robinson a letter that discussed her claim and that he in fact received it. Clay County has
    admitted as much.
    12
    This description of the events preceding Williams’ suit refer to her allegations that
    a Clay County official told her that she should get her eyesight checked. On a 12 (b) (6)
    dismissal, such as this, these allegations must be taken as true.
    30
    ¶64.   The trial judge found that Williams’ claim , “fails to meet the statutory requirements
    of pre-suit notice on any claim except possibly the paid for pantsuit and so no tolling of any
    statute of limitations occurred and all other claims are barred. See Carpenter v. Dawson, 
    701 So. 2d 806
     (Miss. 1997).” (emphasis added).13 Williams argues that, because he cites it in his
    order, the trial judge must be unaware that Carpenter was overruled by Reaves and Carr.
    However, Carpenter was only overruled insofar as it required strict compliance. All other
    aspects of it remain good law. Moreover, Williams’ brief in opposition to Clay County’s
    motion to dismiss makes it clear that this Court only requires substantial compliance.
    Assuming the trial judge read the brief, Williams’ argument on this point is specious.
    ¶65.   Nonetheless, it is not clear from his order whether the trial judge used a strict or a
    substantial compliance test. The trial judge’s emphasis on Williams’ failure to meet the
    statutory requirements of pre-suit notice indicates that he might have been basing his decision
    on a strict, rather than a substantial compliance standard. Remand is proper simply to ensure
    that the trial judge applied the correct legal standard.
    ¶66.   We conclude, based upon the legislative purpose of the Act and the precedents of this
    Court,14 Williams’ actions substantially complied with the Act’s notice requirements.
    13
    Williams argues that the trial judge, by stating that she possibly gave notice with
    regard to the torn pantsuit, effectively admits that she has stated a claim. She argues that,
    pursuant to the standard by which the circuit court must evaluate a motion to dismiss, the trial
    judge should have assumed that the letter did satisfy the pre-suit notice. We agree.
    14
    “Admittedly, the act is intended to limit the government’s liability for tortious
    conduct, just as the Workers' Compensation Act was intended to limit the exposure of
    Mississippi employers, but it is also intended to allow for the orderly administration of
    31
    Williams’ November 1999 letter was in writing, it contained a short and plain statement of the
    facts upon which the claim was based; including the date and location of the injury, the
    circumstances that brought about the injury, and the extent of the injury.15 The letter identifies
    the only parties privy to the facts of the accident, to-wit, Williams and Robinson; and it
    provides Williams’ home address and telephone number. Though the letter did not give the
    exact time of the accident, this information was unnecessary as the letter was addressed to
    Robinson, who had personal knowledge of the accident.
    ¶67.   We conclude that the November 1999 letter served as sufficient notice, especially
    considering that it was supplemented by Williams’ conversations with both Robinson and two
    members of the Board of Supervisors, one of whom happened to be the President of that
    Board. “The purpose of the Act is to insure that governmental boards, commissioners, and
    agencies are informed of claims against them.” Reaves, 729 So.2d at 1240. Clay County
    cannot assert that it was not informed of Williams’ claim.
    ¶68.   In Overstreet v. George County School District, 
    741 So. 2d 965
     (Miss. Ct. App. 1999),
    the Court of Appeals held a notice sufficient although it did not have all the required
    information. The court found it instructive that a supervisor testified that he knew about the
    legitimate claims against governments for such tortious conduct, and like the workers’
    compensation act, serves as an exclusive remedy for such claims.” Carr, 733 So. 2d at 263.
    15
    Though the letter does not describe the physical injuries Williams now claims, it does
    state that she appreciates the assistance Robinson gave her in “attempting to relieve [her]
    injuries”, implying that she was physically hurt; and states that her pants were “also badly torn”;
    implying that the torn pantsuit was an injury/damage/claim in addition to her physical injuries.
    32
    accident almost immediately after it occurred, that the matter was referred to the district’s
    insurer. The court also considered that, at the time the notice was provided, the claimant was
    continuing to receive medical care for her injuries and an exact amount of her claims for
    medical expenses could not be calculated. Id. at 971. Similarly, in the case at bar, Robinson
    was alerted immediately after the accident and he assisted Williams. The matter was referred
    to the county’s insurer, and Williams was unaware of the exact nature of her damages when she
    first provided notice.
    ¶69.   Admittedly, a finding that Williams’ substantially complied with the claim notice
    requirements requires this Court to broaden its leniency of the Act’s requirements; however,
    this expansion to be the next logical step in the direction this Court has been heading since the
    Reaves decision. Also, it is in line with this Court’s precedent, as outlined and discussed
    above. However, a question remains, to-wit: when and for how long the one-year SOL is tolled
    when a plaintiff gives a governmental entity notice of a pending claim prior to filing an action
    based on that claim?
    (a) Effect of the Act’s Tolling Provisions:
    ¶70.   Clay County submits, assuming arguendo, that Williams’ notice was sufficient, the
    tolling provisions do not save her claim. Naturally, Williams’ argument is contrary. The Act,
    in pertinent part, provides:
    (3) All actions brought under the provisions of this chapter shall be commenced
    within one (1) year next after the date of the tortious, wrongful or otherwise
    actionable conduct on which the liability phase of the action is based, and not
    after; provided, however, that the filing of a notice of claim as required by
    subsection (1) of this section shall serve to toll the statute of limitations for a
    33
    period of ninety-five (95) days from the date the chief executive officer of the
    state agency receives the notice of claim, or for one hundred twenty (120) days
    from the date the chief executive officer or other statutorily designated official
    of a municipality, county or other political subdivision receives the notice of
    claim, during which time no action may be maintained by the claimant unless the
    claimant has received a notice of denial of claim. After the tolling period has
    expired, the claimant shall then have an additional ninety (90) days to file any
    action against the governmental entity served with proper claim notice.
    However, should the governmental entity deny any such claim, then the
    additional ninety (90) days during which the claimant may file an action shall
    begin to run upon the claimant's receipt of notice of denial of claim from the
    governmental entity.
    
    Miss. Code Ann. §§ 11-46-11
    (3) (2001).
    ¶71.   Without waiving its position that notice was insufficient, Clay County’s application of
    the tolling provision to the facts is as follows: Williams’ accident occurred on November 1,
    1999. Thus, she had one year from that date to file notice, or until November 1, 2000.
    Williams alleges to have sent the letter to Robinson on November 15, 1999. Adding three
    days delivery time, Clay County asserts Robinson would have received it on November 18.
    Thus, unless Williams received notice of a denial of claim, the SOL was tolled for 120 days.
    Clay County asserts it did not deny the claim during that time period and reminds the Court that
    it in fact issued a check to pay Williams for the only damages she claimed in her letter/notice:
    the torn pantsuit. After the tolling period (120 days) expired, Williams had an additional 90
    days to file an action. Clay County asserts that after that total time period (210 days),
    Williams’ claim was barred. Under its interpretation, upon giving notice, Williams had a total
    SOL period of 210 days, which expired on June 15, 2000. Because Williams’ complaint was
    filed on January 31, 2001, Clay County asserts it is clearly barred by the SOL.
    34
    ¶72.   Williams argues that the November 1999 letter constituted notice of her claim and
    tolled the SOL for 120 days. Thus, she argues, the SOL expired on March 1, 2001. Because
    her complaint was filed on January 31, 2001, Williams argues it was well within the SOL.
    Under her interpretation, a claimant has one year to give notice. Upon doing so, the SOL is
    tolled for 120 days. After the 120 days expire, the one-year SOL resumes; in effect, giving
    the claimant a one year and 120 day SOL.
    ¶73.   This precise issue is one of first impression in this Court. The Court of Appeals,
    however, considered the issue in Marshall v. Warren County Bd. of Supervisors, 
    831 So.2d 1211
     (Miss. Ct. App. 2002).
    ¶74.   In Marshall, the undisputed facts established that the cause of action accrued on July
    31, 1999. Warren County received notice of the claim on March 6, 2000. The action was
    filed on November 2, 2000. The trial judge followed the same interpretation offered by Clay
    County in the case sub judice. He reasoned that the SOL was tolled for 120 days after Warren
    County received notice. Thus, the tolling period began on March 6, 2000, and ended on July
    4, 2000. Following July 4, Marshall had an additional 90 days in which to file her claim, and
    the claim was time barred after October 2, 2000.
    ¶75.   The Court of Appeals considered this Court’s holding in Roberts v. New Albany
    Separate School District, 
    813 So. 2d 729
     (Miss. 2002). In that case, Roberts' cause of action
    arose on August 8, 1998. On August 3, 1999, she gave the required notice, which tolled the
    35
    one-year SOL for a full 120 days, after which she received the full benefit the additional ninety
    day period in which to file her suit. 
    Id.
     at (¶ 7).
    ¶76.   The Court of Appeals found the trial judge’s ruling erroneous, because it had the “effect
    of shortening the statute of limitations. As the Court found in Roberts, there is nothing to
    indicate that the Legislature intended to shorten the time frame for filing suit . . . .” Marshall
    at ¶ 7. Based on the facts of that case, however, the Court of Appeals affirmed. It determined
    that Roberts was distinguishable because, in that case, the claimant
    gave notice of her claim some five days before the one-year statute of
    limitations expired. Therefore, the court found that when calculating the time
    of the tolling provision, she received the benefit of the ‘full measure of the 120
    period.’ In this case, Marshall filed her notice of claim nearly four months prior
    the expiration of the one year statute of limitations. Consequently, the 120-day
    tolling period expired during the one year time period. Keeping in mind that in
    amending Mississippi Code Annotated Section 11-46-11 (Supp. 1998), the
    Legislature did not shorten the one year statute of limitations, we hold that the
    amended statute, 2002 Miss. Laws Chapter 380 (Senate Bill 3052), requires
    that a plaintiff received, at a minimum, ninety days to file his action
    following the running of the one year statue of limitations.
    Marshall did not file her action until ninety-four days after the one year statute
    of limitations had run. The amendment to the statute requires, “[a]fter the tolling
    period has expired, the claimant shall then have an additional ninety (90) days
    to file any action against the governmental entity served with proper claim
    notice.” 2002 Miss. Laws. Ch. 380 (S.B. 3052). Giving the statue plain
    meaning, we must find that Marshall’s action is time-barred.
    Marshall, at (¶¶ 8 - 9) (emphasis added). Thus, although it affirmed the dismissal of the action
    on other grounds, the Court of Appeals agreed with the position that Williams has taken here.
    ¶77.   In a concurring opinion, joined by Chief Judge McMillin, and Judges Thomas and Lee,
    Presiding Judge Southwick reiterated his opinion in Burge, also a concurring opinion, that the
    36
    amendment was meant to shorten, rather than extend the SOL. Reasoning that the Act’s tolling
    provisions are not written in the normal way, Judge Southwick determined that “‘it is after the
    toling period has expired’ that the 90 days commences, not after the running of the remainder
    of the one year statute of limitations.” Marshall, at (¶ 14).
    ¶78.   Presiding Judge Southwick found it significant that, in Roberts, this Court discussed
    only two time periods, to-wit, the 120 days of tolling, and then a subsequent 90 day period
    available for filing suit. This Court did not mention the five days of the one-year SOL that still
    would have remained. Judge Southwick noted that this Court held that the 1999 amendment
    “extended the period of time a notice of claim tolled the statute of limitations for actions
    brought against governmental entities under the Mississippi Tort Claims.” Roberts, at 731.
    From this, Judge Southwick reasoned that a longer tolling period does not mean that the overall
    period to sue is longer. He concluded, “[d]epending on when the notice is filed during the one
    year time period to file, the effect may be to reduce the total time from injury to suit. The
    statute made the tolling period longer, i.e., the time for the government to consider the claim
    was extended, but the post-tolling time period to bring suit is always the same length - 90
    days.” Marshall, at (¶ 19).
    ¶79.   Though susceptible to that interpretation, we do not read Roberts to imply or require
    that the one-year SOL is extinguished once notice is given. In this Court’s opinion, the time
    remaining in the one-year SOL was not mentioned in Roberts because it simply was not
    necessary to the discussion.
    37
    ¶80.   Section 11-46-11 (3) states that notice of claim serves to toll the SOL. The word toll
    is defined as follows:
    To bar, defeat, or take away . . . . [t]o suspend or stop temporarily as the statute
    of limitations is tolled during the defendant’s absence from the jurisdiction and
    during the plaintiff’s minority.
    Black’s Law Dictionary (emphasis added). As Judge Southwick points out, the legislature has
    the authority to defy the dictionary so long as the new meaning is discernible, Richardson v.
    Canton Farm Equip., 
    608 So. 2d 1240
    , 1250-51 (Miss. 1992) (meaning of word or phrase
    in statute can be different than common meaning); however, it is also a familiar maxim of
    statutory interpretation that we must give words their literal meanings. In addition, in
    Mississippi Power Co. v. Jones, 
    369 So.2d 1381
     (Miss. 1979), this Court held that “[w]here
    the language used by the legislature in a statute is plain and unambiguous and conveys a clear
    and definite meaning there is no occasion to resort to rules of statutory interpretation.” Jones,
    369 So.2d at 1388.
    ¶81.   As mentioned by the Court of Appeals majority in Marshall, when it amended the Act,
    there is nothing to indicate that the legislature intended to shorten the time frame for filing suit
    which was provided in the previous version of the Act. Marshall at ¶ 7. Nor did it eliminate
    or qualify the word “toll” in the statute. There is no reason to assume that the legislature
    intended to change the ordinary meaning of the word toll. Nor is there reason to assume that
    the legislature intended to shorten the one-year SOL provided for in the Act. Indeed, § 11-46-
    11 (3) states that the SOL it provides shall control.
    38
    ¶82.   Ellisville State School v. Merrill, 
    732 So.2d 198
     (Miss. 1999), occurred prior to 11-
    46-11's amendments. There, the plaintiff filed notice one day before the expiration of the one-
    year SOL, then filed her complaint within the additional 95 day period. This Court found that
    procedure proper. 
    Id. at 202-03
    .
    ¶83.   In State v. Dampeer 
    744 So.2d 754
    , 756 (Miss. 1999), this Court held “when the
    proper requirements of bringing a claim for injury against a governmental agency in the State
    of Mississippi are met, including the giving of the proper notice, the statute of limitations
    allows one year, plus ninety-five days in which to bring the claim.” (emphasis added).
    ¶84.   In Chamberlin v. City of Hernando, 
    716 So.2d 596
     (Miss.1998), this Court held that
    “[t]he Act directs that all actions against political subdivisions shall be filed within one year
    of accrual. The only way the statute allows the extension of the one-year statute is to file the
    required notice of claim.” 
    Id. at 601
     (emphasis added).
    ¶85.   In Tie-Reace Hollingsworth ex rel. McDonald v. City of Laurel, 
    808 So.2d 950
    ,
    (Miss. 2002), this Court held that “the amendment lengthening the statute of limitations for
    claims brought under the Mississippi Tort Claims Act applies to causes of action accruing
    before the amendment was enacted which were not barred by the prior statute of limitations.”
    
    Id. at 955
     (emphasis added).
    ¶86.   Use of the words “extension” and “lengthening”in the above cases signifies that the SOL
    is not cut short by the giving of notice, but rather it is extended an additional 90 days following
    the 120 day tolling period.
    39
    ¶87.   In Burge v. Richton Municipal Separate School Dist., 
    797 So.2d 1062
     (Miss. Ct. App.
    2001), the Court of Appeals refused to allow a plaintiff to take advantage of the amendments
    to the additional time period allowable under the Act because these amendments were not yet
    in effect when the plaintiff’s negligence claim against the school district accrued. The Court
    of Appeals discussed the effect of the tolling provisions of the Act, stating:
    The action in this case accrued on December 17, 1998, the day that Lea walked
    onto school grounds and removed her daughter without a court order. The one-
    year statute of limitations in which to file a claim against the school district for
    its negligence would have run on December 17, 1999. However, it is
    undisputed that a notice of claim was timely and properly filed by the Burges
    according to 
    Miss. Code Ann. §§ 11-46
    - 11(1) (Supp.2000). Therefore, the
    statute of limitations on this action would be tolled for ninety-five days after
    December 17, 1999, which would have allowed the Burges to filed their claim
    up until March 21, 2000. After March 21, 2000, the Burges' claim was lost.
    While it would appear, at first glance, from the amendments to §§ 11-46-11(3)
    found in the 2000 supplement, that the Burges would then have had an additional
    ninety days after March 21, 2000, to file the action against the school district,
    thereby giving them until June 19, 2000, this is not the case. Miss.Code Ann. §§
    11-46-11(3) (Supp.2000). As well, it is not the case that the Burges could argue
    that the minors' savings clause under Miss.Code Ann. §§ 11-46-11(4)
    (Supp.2000) would save their action here. Both of these provisions were not yet
    in effect at the time the action occurred on December 17, 1998.
    797 So.2d at 1062-64.
    ¶88.   This quote implies that, if proper notice is given, the tolling provision simply tacks an
    additional 95 or 120 days on to the one-year SOL. The amendments not yet in effect in Burge
    were in effect in the case sub judice. Their effect in this case would have been to add 90 days
    to the one-year SOL after the expiration of the 120 day tolling/safe harbor provision. Thus,
    provided she gave sufficient notice, Williams had until May 30, 2001, to file her complaint (or
    40
    one year and 210 days from November 1, 1999, the date of the accident). As her complaint
    was filed on January 31, 2001, Williams complaint was timely.
    ¶89.    “Notice provisions encourage settlement of claims prior to entering litigation,
    therefore conserving valuable government resources. Further, notice to the governmental
    entity encourages corrective actions, where necessary, prior to litigation, therefore benefitting
    public health and welfare.” Vortice v. Fordice, 
    711 So. 2d 894
    , 896 (Miss. 1998). Adopting
    Presiding Judge Southwick’s interpretation would be contrary to these underlying policies of
    the MTCA. An interpretation of the Act that causes the one-year SOL to be extinguished upon
    the giving of notice will discourage claimants from giving notice early. The agency being sued
    may be unaware of the dangerous instrumentality which caused the accident and the likelihood
    of future harm will increase; thus compromising the public health and welfare.
    ¶90.    The claimant’s time limit to seek redress will be diminished if she provides notice and
    prolonged if she waits. The citizen who is privy to this information will receive the maximum
    benefit of the statutory amendment and the average citizen will not. As this Court noted in
    Carr:
    The purpose of the notice statute being to advise the city of the accident so that
    it may promptly investigate the surrounding circumstances, we see no need to
    endorse a policy which renders the statute a trap for the unwary where such
    purpose has in fact been satisfied.
    733 So. 2d at 263. The interpretation offered by Clay County results in such a trap and is
    contrary to the precedent of this Court.
    41
    ¶91.   In addition, this interpretation is unfair to defendants. A claimant would have up to one
    year to investigate and develop her case. During this time, the defendant remains ignorant of
    the possibility of a claim against it. Upon filing notice, the plaintiff has only to wait a
    maximum of 210 days before filing suit. This creates an unfair advantage for the claimant in
    settlement posture and preparedness for trial. Moreover, as noted above, because the claimant
    is discouraged from giving prompt notice, the agency has no opportunity to mitigate the
    likelihood of other claims by repairing the harm-causing instrumentality.
    ¶92.   Thus, we conclude that Williams’ claim should not have been dismissed. Williams’
    interpretation of the tolling provisions of the Act are more in line with the legislative purpose
    of the Act and the precedent of this Court. In addition, Williams has stated a claim which, if
    proved, would entitle her to relieve. Clay County has not demonstrated that has been
    prejudiced by Williams’ failure to comply with every requirement of the Act. Thus, 12 (b) (6)
    dismissal was premature and erroneous.16
    II.    WHETHER WILLIAMS SUFFERED A LATENT INJURY THAT
    EFFECTIVELY TOLLED THE STATUTE OF LIMITATIONS?
    ¶93.   Without waiving her substantial compliance argument, Williams asserts that, although
    she fell on November 1, 1999, she did not know the extent of her injury or that it would require
    surgery until March 2000. She argues that this ignorance was encouraged by Robinson, who
    assured her that her injury was not serious and that she should not go to see a doctor. Williams
    16
    See Thornburg, 
    741 So. 2d 220
     (Miss. 1999) (finding dismissal improper where a
    medical center received notice and suffered no actual prejudice as a result of the claimant’s
    failure to comply with the Act).
    42
    argues that the SOL did not begin until she discovered the injury, thus her complaint was timely
    filed.
    ¶94.     This Court has held that, despite the absence of specific discovery language, the
    discovery rule applies to Tort Claims Act actions involving latent injuries. See Henderson v.
    Un-Named Emergency Room, Madison County, 
    758 So. 2d 422
    , 427 (Miss. 2000); Barnes
    v. Singing River Hosp. Sys., 
    733 So. 2d 199
    , 205 (Miss. 1999. This Court has also held that
    “genuine disputes as to the ability to discover a latent injury are questions of fact to be decided
    by a jury.” Donald v. Amoco Prod. Co., 
    735 So. 2d 161
    , 168 (Miss. 1999) (citing Schiro v.
    American Tobacco Co., 
    611 So. 2d 962
    , 962 (Miss. 1992)).
    ¶95.     Thus, Williams’ allegation that a latent injury tolls the statute of limitations until its
    discovery is properly founded in the case law of this State. However, Clay County asserts that
    Williams raises this allegation for the first time on appeal. It argues that Williams’ failure to
    give the trial judge an opportunity to consider this aspect of her claim forecloses this Court’s
    consideration of it. See Pickens v. Donaldson, 
    748 So.2d 684
    , 690 (Miss. 1999) (holding that
    the discovery rule did not toll statute of limitations in a medical malpractice action brought
    under the Act because the plaintiff made no claim that injury was latent, and offered no
    evidence that she did not or could not have discovered injury within the SOL).
    ¶96.     Though she did not specifically plead in her complaint that the statute of limitations was
    tolled because she suffered a latent injury, Williams does allude to this fact. In paragraph V
    of her complaint, Williams alleges the following: “While Plaintiff’s injuries did not
    43
    immediately appear to be serious, she began, shortly thereafter, to experience severe pain, and
    required medical treatment.” In addition, in an affidavit filed by Williams as a supplement to
    her opposition to Clay County’s motion to dismiss, she alleged the following:
    When I sent my letter to Robbie Robinson concerning my fall, I did not mention
    my personal injury. This was because, at that time, the difficulties with my
    personal injury had not started. However, when I started having medical
    problems, I talked about these both with Mr. Robinson and to Supervisors
    Shelton Dean and Darrell Meyers. We discussed my injuries at the Courthouse.
    This discussion occurred in March, 2000. I was told that the Board of
    Supervisors was going to have a meeting as to whether or not they would pay my
    medical bills because of my fall.
    (emphasis added). Thus, her allegations that she suffered a latent injury were in fact before the
    court, and they were known by Clay County.
    ¶97.   A Rule 12(b)(6) motion tests the legal sufficiency of the complaint. To grant the
    motion there must appear to a certainty that the plaintiff is entitled to no relief under any set
    of facts that could be proved in support of the claim. ( Miss. R. Civ. P. 12 cmt.). In the present
    case, matters outside the pleadings were presented to and not excluded by the court;17 thus,
    Clay County’s motion to dismiss should have been treated as one for summary judgment and
    disposed of as provided in Rule 56. Miss. R. Civ. P. 12 (b).
    ¶98.   Under Rule 56, “[t]he judgment sought shall be rendered forthwith if the pleadings,
    depositions, answers to interrogatories and admissions of file, together with the affidavits, if
    17
    Including: Williams’ November 1999 letter to Robinson; Williams’ affidavit in
    support of her response in opposition to Clay County’s motion to dismiss; Robinson’s March
    16, 2000, letter to Williams’ attorney;
    44
    any, show that there is no genuine issue as to any material fact and that the moving party is
    entitled to a judgment as a matter of law.” Miss. R. Civ. P. 56 (c).
    ¶99.   Considering Williams’ allegations under either rule 12 (b) or rule 56 (c), it is clear that
    she raised the issue of latent injury. It is also clear that the trial judge failed to address this
    issue in his order of dismissal. Whether Williams suffered a latent injury that tolled the SOL
    SOL until she became aware of it is a material issue of fact, and it is disputed by Clay County.
    Other disputed (or undeveloped) issues include, inter alia: whether Williams told Clay County
    the name of her doctor during the March 2000 meetings (thus, arguably creating a duty on their
    part to ascertain the extent of her injuries - see Thornburg, ¶ 50, supra); whether Robinson’s
    act of putting the county’s insurer on notice precludes summary judgment;18 whether Williams’
    actions substantially complied with the Act’s notice requirements; what caused settlement
    negotiations to end and Williams to file suit; whether the statement that Williams should have
    her eyesight checked constituted a constructive denial of her claim.
    ¶100. In Jackson v. City of Booneville, 
    738 So. 2d 1241
     (Miss. 1999), the plaintiff filed her
    complaint prior to filing her notice of claim. In fact, the plaintiff filed her notice almost one
    year after the accident and two weeks prior to the expiration of the SOL. Justice Smith, writing
    for a unanimous court, held this procedure sufficient, finding that “by filing her complaint first,
    Jackson has simply reversed the order which the statute requires, i.e., first the notice of claim
    18
    See Smith County Sch'l Dist. v. McNeil, 
    743 So.2d 376
     (Miss. 1999) (where the
    Court found a material issue as to whether the district's insurance carrier's actions would estop
    the district from claiming lack of notice).
    45
    and then file suit.” 
    Id.
     at 1246 (citing City of Pascagoula v. Tomlinson, 
    741 So. 2d 224
    , 228-
    29 (Miss. 1999)). The Court discussed the proper remedy for failure to comply with the
    ninety-day waiting period required by the statute, noting that dismissal of the suit was
    unwarranted in light of substantial compliance and that the better approach would be for the
    government entity to request the trial court issue an order staying the lawsuit until such time
    as the entity has been given the benefit of the waiting period. 
    Id.
     Where no stay is requested,
    the issue is waived. 
    Id. ¶101
    .    In the case at bar, Clay County did not request a stay after Williams gave her second
    notice of claim on February 13, 2001. Therefore, it has waived its right to a ninety day waiting
    period. Because Williams suffered a latent injury which was not discovered until March 2000,
    the SOL expired in March 2001. Since her complaint and second notice of claim where both
    filed by February 12, 2001, albeit in reverse order, both were within the one-year SOL.
    ¶102. This Court concludes that Williams effectively informed both Clay County and the trial
    judge that she suffered a latent injury. Because this allegation, taken as true, works to toll the
    SOL, summary dismissal of Williams’ claim was improper.
    III.   WHETHER CLAY COUNTY SHOULD BE EQUITABLY
    ESTOPPED FROM ASSERTING THAT THE STATUTE OF
    LIMITATIONS HAS RUN ON WILLIAMS’ CLAIM BECAUSE IT
    PROMISED HER IT WOULD PAY HER MEDICAL BILLS?
    ¶103. "Inequitable or fraudulent conduct must be established to apply the doctrine of equitable
    estoppel to a statute of limitations." Trosclair v. Miss. Dep't. of Transp., 
    757 So.2d 178
    , 181
    (Miss. 2000). “Estoppel is action or nonaction that induces another’s reliance thereon, either
    46
    in the form of action or nonaction, to his or her detriment.” Carr v. City of Shubuta, 
    733 So. 2d at 265
    . “Although the doctrine of estoppel is not applied as freely against governmental
    agencies as it is in the case of private persons, [governmental entities] are not immune.” 
    Id.
    Additionally, this Court has recognized that:
    estoppel may be available as a defense against the government if the
    government’s conduct would work a serious injustice and if the public’s interest
    would not be unduly harmed by the imposition of estoppel. In each case the
    court must balance the injustice that might be caused if the estoppel doctrine is
    not applied against the public interests at stake if the doctrine is implied.
    Id.
    ¶104. Williams argues that the March 16, 2000, telephone conversation with Robinson,
    wherein he told her that the County has always been willing to pay any and all valid medical
    claims created an estoppel. This conversation and promise was confirmed in a February 13,
    2001, letter from Robinson to Williams’ attorney. Williams also alleges that an agent of the
    County made light of her injury when she informed it of the extent of her injuries. Williams
    argues that these two events create an estoppel, barring Clay County from asserting that the
    SOL has expired.
    ¶105. Clay County asserts that “[t]here is simply no record that there was any representation
    by defendant prior to the running of the period of limitations on which plaintiff ostensibly
    relied in any way to fail to file suit.” This assertion overlooks the fact that Robinson told
    Williams in March 2000 that the County would pay all valid medical claims. He admitted as
    much in his February 16, 2001, letter to Waide. It is reasonable to assume that once Williams
    47
    had been assured that Clay County would pay all her medical bills, there was no reason for her
    to communicate further with the County until her complete medical damages were known.
    ¶106. Clay County points out that Williams has not presented any medical bills. However,
    Williams has alleged that she required surgery to repair her injuries. This allegation must be
    taken as true. She has also alleged that Supervisors Dean and Meyers told her that the Board
    of Supervisors was going to have a meeting to decide whether to pay her medical bills.
    Williams was justified in relying on this representation.
    ¶107. Clay County’s actions, at least through Robinson, indicated a desire to enter into
    settlement negotiations. Though alone insufficient to toll the SOL,19 Clay County’s settlement
    attempts may have created an estoppel.
    ¶108. In Ferrer v. Jackson County Bd. of Sup'rs, 
    741 So.2d 216
    , 218 -19 (Miss. 1999), this
    Court held that held that the county board of supervisor's payment of an injured driver's
    property damage claim and its settlement offer for the driver’s personal injury claim estopped
    the board from the raising the issue of notice requirement. The Court found that the
    “prolonged, continuous and extensive” communication between the plaintiff and the Board,
    including settlement offers made by the Board, substantially complied with the notice
    requirement and constituted waiver of notice and estoppel.” 
    Id.
     at 218 -19.
    19
    This Court has held that good faith settlement negotiations alone are not sufficient to
    waive the statute of limitations under the Mississippi Tort Claims Act. Miss. Dep't. of Pub.
    Safety v. Stringer, 
    748 So.2d 662
    , 667 (Miss. 1999).
    48
    ¶109. In the instant case, Clay County sought to settle this claim weeks after it occurred by
    paying Williams’ property damage claim with a check entitled “full and final settlement.”
    Later, it promised to pay her personal injury claim. Thus, based on Ferrer, Clay County’s
    actions may, have created an estoppel with regard to its ability to assert lack of claim notice.
    ¶110. In Miss. Dep't of Public Safety v. Stringer, 
    748 So.2d 662
     (Miss. 1999), this Court
    declined to find an estoppel that would prevent the State from asserting a statute of limitations
    defense to a personal injury claim arising out of a car accident because the State had diligently
    worked with the claimant to resolve his claim, there was no allegation or evidence that the
    State misled him into believing that he need not comply with the SOL, and there was never any
    representation by the State that the SOL was tolled. 
    Id. at 667
    .
    ¶111. Stringer cited with approval the holding of New Mexico’s highest court in Molinar v.
    City of Carlsbad, 
    105 N.M. 628
    , 
    735 P.2d 1134
    , 1137 (1987), where that court found that
    “[i]t is clear that offers or promises of settlement, in connection with other conduct of
    defendants upon which plaintiffs have reasonably relied, may have the effect of tolling the
    statute of limitations.” Id. at 1137 (emphasis added).
    ¶112. Stringer noted the previous holding in Carr, that “while inequitable or fraudulent
    conduct does not have to be established to estop an assertion of an inadequate notice of claim
    defense, inequitable or fraudulent conduct must be established to estop a party from asserting
    a statute of limitations defense.” Carr v. Town of Shubuta, 733 So.2d at 265. Concluding that
    49
    good faith settlement negotiations alone are not sufficient to toll the SOL, the Court held that
    the claimant had failed to establish an estoppel.
    ¶113. In the case sub judice, Williams has alleged that Clay County promised to pay her
    medical bills. Robinson’s statement to Williams that the County would pay her medical bills
    is a promise rather than settlement negotiations. It is not qualified or conditional and
    Williams’ reliance on that promise was reasonable. Williams has also alleged that Clay County
    officials, when informed of the nature of her injuries and confronted with her request to see
    a doctor, insulted her and refused to meet with her. This conduct, in combination with Clay
    County’s settlement attempts, was sufficient, to estop the defendant from now asserting the
    SOL defense.
    ¶114. Moreover, in keeping with the admonition in Carr that the interest of the claimant in
    seeking redress should be weighed against the prejudice to the government entity,20 this Court
    concludes that Williams’ interests prevail. Clay County has not alleged or proved that it will
    be prejudiced if Williams’ suit is allowed to go forward. Conversely, without reimbursement
    from Clay County, Williams’ personal injury and property loss will remain uncompensated.
    As Clay County agreed to assume this responsibility and because Williams reasonably
    expected that it would fulfill that promise, we conclude that Clay County should be equitably
    estopped from breaking that promise.
    20
    
    733 So. 2d at 265
    .
    50
    ¶115. Williams' actions substantially complied with the notice requirements of the Act and
    effectively tolled the SOL. She told Robinson, the county’s statutory agent of her accident on
    three separate occasions. Because she suffered a latent injury, Williams did not provide notice
    of the extent of her injuries until several months after her fall. Once the serious nature of her
    injuries was determined, she arranged a meeting with two supervisors and provided them with
    that information. Thus, the SOL was tolled until March 2000, when she discovered the extent
    of the damage. Clay County, through Robinson, tried to pay Williams’ property damage and
    represented to Williams that it would pay her medical bills. Williams’ reliance on this
    promise was reasonable. Thus, Clay County should now be estopped from asserting a SOL
    defense.
    ¶116. This case should not have been dismissed at this early stage. Williams has alleged facts
    that state a claim for relief. Moreover, it is unclear from the order of dismissal whether the
    trial judge applied a strict or substantial compliance standard to Williams’ claim. Thus, we
    should reverse and remand.
    COBB, JUSTICE, DISSENTING:
    ¶117. In my view, the one-year statute of limitations provided in 
    Miss. Code Ann. § 11-46
    -
    11(3) may not be shortened to less than one year. Because the plurality concludes otherwise,
    I must respectfully dissent.
    ¶118. The issue of tolling under the MTCA has been dealt with a number of times by both this
    Court and the Mississippi Court of Appeals, each time with a different set of facts and a
    different outcome. This Court has not endorsed a specific formula for computing the date for
    51
    a timely filing under MTCA, and, based on the present case, it is not clear whether the formula
    proposed by the Court of Appeals is one that should be followed. This question of law should
    be simple and predictable, not one that must be determined by this Court on each different set
    of facts.
    ¶119. The MTCA was amended in 1999 21 “to clarify notice of claim requirements under the
    Tort Claims Act; and for related purposes.” The following is the pertinent text of the statute
    after modification, with the additional text underlined, as follows:
    (3) All actions brought under the provisions of this chapter shall be commenced
    within one (1) year next after the date of the tortious, wrongful or otherwise
    actionable conduct on which the liability phase of the action is based, and not
    after; provided, however, that the filing of a notice of claim as required by
    subsection (1) of this section shall serve to toll the statute of limitations for a
    period of ninety-five (95) days from the date the chief executive officer of the
    state agency receives the notice of claim, or for one hundred twenty (120) days
    from the date the chief executive officer or other statutorily designated official
    of a municipality, county or other political subdivision receives the notice of
    claim, during which time no action may be maintained by the claimant unless the
    claimant has received a notice of denial of claim. After the tolling period has
    expired, the claimant shall then have an additional ninety (90) days to file any
    action against the governmental entity served with proper claim notice.
    However, should the governmental entity deny any such claim, then the
    additional ninety (90) days during which the claimant may file an action shall
    begin to run upon the claimant's receipt of notice of denial of claim from the
    governmental entity. All notices of denial of claim shall be served by
    governmental entities upon claimants by certified mail, return receipt requested,
    only. For purposes of determining the running of limitations periods under this
    chapter, service of any notice of claim or denial of notice of claim shall be
    effective upon delivery by the methods statutorily designated in this chapter.
    The limitations period provided herein shall control and shall be exclusive in all
    actions subject to and brought under the provisions of this chapter,
    notwithstanding the nature of the claim, the label or other characterization the
    21
    1999 Miss. Laws ch. 469 (H.B. 778).
    52
    claimant may use to describe it, or the provisions of any other statute of
    limitations which would otherwise govern the type of claim or legal theory if it
    were not subject to or brought under the provisions of this chapter.22
    
    Miss. Code Ann. § 11-46-11
     (1999) (emphasis added). Prior to the 1999 amendments, “filing
    the notice tolled the statute of limitations for ninety-five days, and generally resulted in an
    action being timely filed so long as the required notice was given, and the action was filed no
    later than one year plus ninety-five days after it arose.” Marshall v. Warren County Bd. of
    Supervisors, 
    831 So.2d 1211
    , 1212 (Miss. Ct. App. 2002). See also Burge v. Richton Mun.
    Separate Sch. Dist., 
    797 So.2d 1062
    , 1063-64 (Miss. Ct. App. 2001).
    ¶120. When the Court of Appeals decided the Burge case, the 1999 amendment to the statute
    had been passed, but the pre-1999 statute was applied. Although dicta, the court discussed the
    ramifications of the 1999 modification and said that the tolling period of 95 days would
    increase the statute of limitations from one year to one year and 95 days, and if proper notice
    had been given, an additional 90 days would have been added:
    The action in this case accrued on December 17, 1998, the day that Lea walked
    onto school grounds and removed her daughter without a court order. The
    one-year statute of limitations in which to file a claim against the school district
    for its negligence would have run on December 17, 1999. However, it is
    undisputed that a notice of claim was timely and properly filed by the Burges
    according to Miss.Code Ann. § 11-46- 11(1) (Supp.2000). Therefore, the
    statute of limitations on this action would be tolled for ninety-five days after
    December 17, 1999, which would have allowed the Burges to filed their claim
    up until March 21, 2000. After March 21, 2000, the Burges' claim was lost.
    While it would appear, at first glance, from the amendments to § 11-46-11(3)
    found in the 2000 supplement, that the Burges would then have had an additional
    22
    This statute has been modified twice since 1999 to incorporate tolling for infancy and
    unsound mind. Those changes do not affect this portion of the statute.
    53
    ninety days after March 21, 2000, to file the action against the school district,
    thereby giving them until June 19, 2000, this is not the case. Miss.Code Ann. §
    11-46-11(3) (Supp.2000). As well, it is not the case that the Burges could argue
    that the minors' savings clause under Miss.Code Ann. § 11-46-11(4)
    (Supp.2000) would save their action here. Both of these provisions were not yet
    in effect at the time the action occurred on December 17, 1998.
    Burge, 797 So.2d at 1064 (¶ 5-6).
    ¶121. Presiding Judge Southwick made a good case in his concurring opinion that the statute
    should be viewed as giving a plaintiff up to one year to give notice of claim (rather than one
    year to commence actions). Once a notice is given, the government has 95-120 days to
    respond. After this period, or at the time the plaintiff receives a denial, the plaintiff has 90
    days to file a complaint.
    As can be seen, prior to 1999 the statute provided only that the one year statute
    of limitations was "tolled" for 95 days by the filing of notice. 1993 Miss. Laws
    ch. 476, § 5. To "toll" a statute of limitations is to "suspend or stop
    temporarily...." BLACK'S LAW DICTIONARY 1488 (6th ed.1990). Thus the
    one year period, whether it was interrupted after one day or after eleven months
    and 29 days, was suspended for 95 days and then resumed at the point that it had
    earlier been suspended. As a result of the 1999 change, the filing of a notice
    now no longer just suspended the one year statute of limitations. The one year
    limitations period is still said to be "tolled," but the statute then provides that the
    90 day period within which to file suit begins at the end of the tolling period.
    True, when the statute provides that the claimant has "an additional 90 days" to
    file after the tolling period has run, this creates some minimal ambiguity.
    "Additional" to what? Is it to the entire tolling period plus the one year or just in
    addition to the end of the tolling period? What "additional" means is made clear
    by the next sentence, which provides that if the governmental entity rejects the
    claim in less time than the tolling period would allow, "then the additional ninety
    (90) days during which the claimant may file an action shall begin to run upon
    the claimant's receipt of notice of denial of claim from the governmental entity."
    The phrase "additional ninety days" surely means the same in both places.
    Therefore, once the 120 days has expired or once the governmental body has
    rejected the claim if that is sooner, the claimant has 90 days within which to file
    suit.
    54
    Burge, 797 So.2d at 1067-68 (¶ 25). Theoretically, this interpretation could also significantly
    shorten the one-year statute of limitations. For example, if a claimant files notice 30 days
    after the injury, and the government denies the claim 30 days later, the statute of limitations
    for such claimant would bar complaints after 150 days. In my view, that was not the intent of
    the Legislature when it amended Section 11-46-11.
    ¶122. This Court’s first impression in interpreting the 1999 amendment was in Roberts v.
    New Albany Separate Sch. Dist., 
    813 So.2d 729
     (¶ 4) (Miss. 2002). The plaintiff sent notice
    of her claims to the superintendent of the school district 5 days prior to the one-year statute
    of limitations running, and subsequently filed her complaint 125 days later. This Court
    concluded that, on the facts of the case, the plaintiff’s complaint was timely.
    She gave notice of her claim to the school district within the one- year statutory
    time period on August 3, 1999, tolling the statute of limitations for 120 days.
    One hundred twenty-five days later, after the 120- day period allowed for the
    school district to provide notice of denial of claim but within the subsequent
    90-day period available for filing suit, Roberts filed the present action. There
    is no notice of denial of claim in the record so the full measure of the 120-day
    period runs in Roberts's favor.
    
    Id. at 732
     (¶ 7). The Court gave no guidance as to interpretation based on other possible facts.
    Additionally, it is not clear that this meant that the one-year statute of limitations would be
    extended for 120 days. The language used:“the full measure of the 120-day period runs in
    [plaintiff’s] favor” seems to be based on the fact that the government did not respond to the
    claim within the 120 day period, not on the concept that the statute of limitations was extended
    for this period of time. Thus, Roberts leaves open these questions.
    55
    ¶123. Subsequent to Roberts, the Court of Appeals decided Marshall, where the plaintiff
    filed a claim with more than 120 days remaining of the one-year statute of limitations. The
    circuit court made a determination, along the same lines as that expounded by Presiding Judge
    Southwick in Burge, that the 120 day tolling period commenced upon the filing of notice, and
    the 90 day time in which an action could be brought began immediately after this. The Court
    of Appeals majority determined that in this fact case, the statute of limitations would actually
    be less than one year. Reasoning that the legislature did not shorten the statute of limitations
    with the 1999 modification, the Court of Appeals held that the statute “requires that a plaintiff
    receive, at a minimum, ninety days to file his action following the running of the one year
    statute of limitations.” Marshall, 831 So.2d at 1213 (¶ 8). Presiding Judge Southwick
    concurred with this result, but reiterated his earlier discussion in Burge, stating that the statute
    of limitations could be shorter than one year. 
    Id. at 1214-15
    .
    ¶124. Finally, in Moore v. Memorial Hospital of Gulfport, 
    825 So.2d 658
     (Miss. 2002), this
    Court stated that “the one year statute of limitations is tolled for 120 days after the filing of
    the notice of claim. Therefore, if the cause of action accrued on August 31, 1998, the
    amended complaint which was filed on December 16, 1999, was timely.” 
    Id. at 666-67
    . This
    Court did not make a distinction here whether the timing of the notice was important, or if it
    was following the rule formulated by the Court of Appeals in Marshall. This case was similar
    to Roberts in that the statutory notice was filed within the 120 day period prior to the running
    of the statute of limitations, and the suit was filed within the 90 day period after the 120 day
    56
    period ran. The suit was also filed within one year and ninety days from the cause of action.
    The Moore opinion does not support this Court’s majority opinion in the present case, which
    states that the statute of limitations may be shortened to less than one year. In fact, the Court
    in Moore cited Hollingsworth ex rel. McDonald v. City of Laurel, 
    808 So.2d 950
     (Miss.
    2002), for the proposition that “where an amended statute remedially lengthens a statute of
    limitations, [this Court] will apply the amendment to existing causes.” 
    Id.
     at 667 n.8 (referring
    to the 1999 amendment to § 11-46-11). Hollingsworth is unclear as to when the statutory
    notice was given, so it does not help determine the tolling question in early notice cases.
    ¶125. In the present case, whether notice is determined to have been given on November 15,
    1999, or March 16, 2000, the result of commencing the 120 day tolling period upon notice,
    and allowing complaints to be brought in the following 90 days, works to reduce the statute of
    limitations to less than one year. None of the previous Court of Appeals or Supreme Court
    decisions interpreting this statute supports this conclusion. The decision in Marshall, that the
    Legislature did not intend to shorten the one year statute of limitations provided by the MTCA
    to something less than one year, is correct in my view.
    ¶126. In order to lend some certainty to the determination of the timeliness of filing
    complaints under the MTCA, this Court should annunciate a clear procedure. Combining the
    efforts of both courts, in my view the bright line interpretation should be as follows: Actions
    must be brought within one year. Notice must precede any action by at least 90 days. When
    notice is given within 95 or 120 days (depending on the government entity given notice) of
    57
    the running of the statute, the 95 or 120 day tolling period begins. During this period, no
    action may be brought by the claimant. At the end of this 95 or 120 day tolling period, or
    whenever a denial of claim is received, the claimant then has 90 days to file suit. When notice
    is given prior to the 95/120 cut-off date, no action may be taken by the claimant for 95/125
    days. A complaint may then be filed within one year plus 95/120 days of the cause of action
    date.
    ¶127. Applying this rule to the present case, the plaintiff’s case is not time barred. Because
    the notice was directed to a county entity, the tolling period is 120 days. Because the notice
    was given prior to the 120 day cut-off, a suit must be filed within one year plus 120 days of the
    cause of action. The date of injury was November 1, 1999; therefore the last day for filing suit
    was February 28, 2001. The plaintiff in this case filed her timely lawsuit on January 31, 2001.
    ¶128. Thus, the circuit court erred in dismissing this action as untimely. I would reverse its
    judgment and remand this case for further proceedings. For these reasons, I respectfully
    dissent.
    PITTMAN, C.J., JOINS THIS OPINION.
    58