In the Interest of: D.A.B. and B.M.S. ( 2019 )


Menu:
  •                     In the Missouri Court of Appeals
    Eastern District
    DIVISION ONE
    IN THE INTEREST OF: D.A.B. AND B.M.S. )                  No. ED106393
    )                  (Consolidated with ED106394)
    )
    )
    )                  Appeals from the
    )                  Circuit Court of Pike County
    )
    )                  Honorable David Ash
    )
    )                  FILED: February 26, 2019
    )
    OPINION
    In this consolidated appeal, B.S. (“Father”) and R.B. (“Mother”) (collectively,
    “Appellants”) separately appeal from the judgment of the circuit court terminating their parental
    rights to D.A.B. and B.M.S. (the “Children”).
    Father raises one point on appeal, arguing the trial court erred in terminating his parental
    rights because the Children’s Division of the Missouri Department of Social Services
    (“Children’s Division”) repeatedly failed to provide interpretive services he was entitled to as a
    deaf person under Section 476.753 RSMo (Cum. Supp. 2007) and Nondiscrimination on the
    Basis of Disability in State and Local Government Services, 28 C.F.R. § 35.160, a federal
    regulation promulgated under Title II of the Americans With Disabilities Act (the “ADA”), 42
    U.S.C. § 12132 (1990). See Nondiscrimination on the Basis of Disability in State and Local
    Government Services, 75 Fed. Reg. 56,164 (Sept. 15, 2010).
    Mother raises four points on appeal, arguing the court erred in terminating her parental
    rights because: (1) the court lacked jurisdiction, in that the Children’s Division failed to serve the
    foster parents and failed to properly serve any of the parties, as required by Section 211.453
    RSMo (2000); (2) the Children’s Division failed to place the Children in her custody as the non-
    offending parent, as required by Section 211.037 RSMo (Cum. Supp. 2007); (3) the Children’s
    Division failed to make reasonable efforts to eliminate the need for removal of the Children from
    their parents, as required by Section 211.183 RSMo (Non-Cum. Supp. 2014) and Section
    211.565 RSMo (Cum. Supp. 2012); and (4) the Children’s Division failed to provide basic
    necessary services for Mother, Father, and the Children, as required by Section 211.455.3 RSMo
    (Non-Cum. Supp. 2014), including sign language interpreters, sign language training for the
    Children, and assigning a local caseworker to interact with Mother while she was living in
    Springfield, Missouri.
    We dismiss Mother’s claims in Points I, II, and III for failure to comply with Rule 84.04,
    and affirm the judgment terminating Appellants’ parental rights.
    Factual and Procedural Background 1
    Father and Mother have both been deaf since childhood and graduated from the Missouri
    School for the Deaf. Although Father and Mother generally communicate through sign language
    interpreters, they can both read, write, and understand English. Mother is also able to read lips.
    1
    In reviewing the evidence, we defer to the trial court’s factual findings and credibility determinations. In re J.P.B.,
    
    509 S.W.3d 84
    , 90 (Mo. banc 2017). Conflicting evidence is reviewed in the light most favorable to the trial court’s
    judgment. 
    Id. When the
    evidence poses two reasonable but different inferences, we defer to the trial court’s
    assessment of the evidence.” 
    Id. 2 The
    Children, who are hearing, speak English and also have a limited ability to use sign
    language.
    On July 16, 2014, the Children’s Division assumed jurisdiction over the Children
    following a hotline call alleging neglect, lack of housing, lack of food, lack of shelter, and also
    physical abuse. The Children were staying with Father at the time. Mother was out of the area
    and had left the Children with Father.
    Upon taking the Children into custody, the Children’s Division did not have Mother’s
    current contact information and there was no other appropriate placement identified. When
    Mother learned that the Children had been taken into custody, she contacted the Children’s
    Division. However, the Children’s Division did not place the Children in Mother’s custody
    because Mother’s housing situation was unstable and inappropriate for the Children.
    The juvenile court entered an initial order placing the Children in protective custody on
    July 17, 2014. Following a hearing on July 21, 2014, the juvenile court ordered that the Children
    “remain in protective custody pending further proceedings and in the temporary legal custody of
    the Children’s Division for suitable physical placement.” The Children were then immediately
    placed into foster care and have remained with the same foster family since June of 2015.
    Shortly after the Children were taken into custody, the Children’s Division considered
    placement with a family member, but was unable to find an appropriate place. Mother’s sister
    was considered after she contacted the Children’s Division. However, the Children were never
    placed with the sister because, as the caseworker testified, “[t]here was no follow-through on [the
    sister]’s part of getting us information, us being able to do a walk-through of her home, us doing
    background checks.”
    3
    On August 18, 2014, Father entered into a Written Service Agreement (“Service
    Agreement”) with the Children’s Division in which he agreed to numerous tasks regarding five
    domains to secure reunification with the Children. Specifically, Father agreed to the following:
    -    obtaining and maintaining stable housing to provide a safe and sanitary environment for
    the Children;
    -    providing an environment for the Children that is free of violence, illegal activities and
    sexually based activities or materials;
    -    developing and maintaining a healthy relationship with the Children consisting of
    demonstrating appropriate parenting skills, bonding, and discipline in order to allow him
    to develop a health, appropriate relationship with the Children;
    -    taking necessary steps to address any of his own emotional, physical, mental health needs
    in order to provide healthy parenting for the Children; and
    -    cooperating with efforts made by the Children’s Division and Family Court to assist in
    the reunification process and have contact with the Children.
    For each domain, Father’s Service Agreement identified specific tasks he agreed to perform in
    furtherance of each stated goal.
    After reading the Service Agreement, Father signed it and initialed statements indicating
    he was involved in the development of the Service Agreement, agreed with the conditions set
    forth therein, and was notified of and understood his rights with regard to services provided by
    the Children’s Division. There was no evidence at trial that Father did not understand what he
    read.
    The Children’s Division provided Father with numerous services during the two and a
    half years the Children were in custody, including: referrals to various agencies to assist Father
    with his financial and housing needs; parenting classes; family counseling; a psychiatric
    evaluation, prescriptions for medications to treat his episodic mood disorder, intermittent
    explosive disorder and ADHD; and referrals for therapy.
    Despite these services and assistance, Father failed to make significant progress on any of
    the goals set out in the Service Agreement. Father constantly changed residences without
    informing the Children’s Division, occasionally had no place to live, and never obtained a
    4
    residence with an appropriate place for the Children to sleep. At the time of trial, the conditions
    of neglect persisted. Father was living in a trailer with no working bathroom, unsanitary
    conditions, and no place for the Children to sleep. Although Father eventually completed
    parenting classes, he was unable to demonstrate what he learned or use the skills to develop a
    healthy relationship with the Children. Father consistently visited the Children every week,
    however he spent the time using his phone or tablet instead of interacting with the Children.
    Generally, Father failed to pay attention to the Children’s basic needs, causing a caseworker to
    intervene during supervised visits on several occasions. During the visits, there “[did] not appear
    to be a significant emotional tie from the [C]hildren to the parents.” Additionally, Father was
    unable to take care of his financial and housing needs. Father failed to take steps to address his
    psychiatric problems, at one point took himself off his medications without consulting a
    physician, and failed to follow through with appointments for therapy or counseling sessions.
    The Children’s Division also developed a Service Agreement for Mother, which
    contained the same domains and goals as Father’s Service Agreement. Mother initially refused to
    sign her Service Agreement, stating she wanted to speak with an attorney. Mother eventually
    signed the initial Service Agreement on June 31, 2015, but refused to sign several subsequent
    Service Agreements. The Children’s Division provided Mother with numerous services and
    substantial assistance, however Mother would constantly move or leave town without notifying
    the Children’s Division for several weeks or months at a time. The assistance and services
    provided to Mother included: referrals to various agencies to assist Mother with her financial and
    housing needs; parenting classes; family counseling; domestic violence classes; a psychiatric
    evaluation; and referrals for therapy to treat her episodic mood disorder, adjustment disorder, and
    depression.
    5
    Like Father, Mother also failed to make significant progress on any of the goals in her
    Service Agreement. She relocated frequently, sometimes staying out of Missouri for several
    weeks or months at a time. Her housing remained inappropriate and had no room for the
    Children. Mother regularly failed to notify the Children’s Division of her change of address, and
    failed to communicate with the Children’s Division at all for months at a time. Unlike Father,
    Mother was not consistent in visiting the Children. When Mother did attend visitations, she
    largely ignored D.A.B. and B.M.S. Although Mother acknowledged she had issues with
    domestic violence related to Father’s violent temper and had a protective order against Father,
    she did not follow through with resources provided by the Children’s Division to assist with this
    issue. Mother completed a parenting class, but failed to demonstrate any of the parenting skills
    she learned. Mother also disregarded referrals for counseling and family therapy. Mother did not
    complete any of the tasks to demonstrate an ability to protect the Children.
    For the first year and a half of the case, the Children’s Division did not provide
    Appellants with sign language interpreters. However, Appellants admitted family members who
    could sign served as interpreters or Appellants would use written notes to communicate with the
    Children’s Division.
    Prior to January 2016, neither Father nor Mother complained to the Children’s Division
    that they could not understand what was required of them or requested that the Children’s
    Division provide sign language interpreters. 2 The Children’s Division did not believe
    communication was a problem at that point because Father “seemed okay with what we were
    doing.” However, in January of 2016, Father requested an interpreter, and the Children’s
    2
    We acknowledge Appellants testified Father requested interpreters early in the case, there was no interpreter for
    several meetings, and the Children’s Division informed Appellants they would have to provide their own
    interpreters. However, our standard of review requires us to resolve any conflicts in the evidence in the light most
    favorable to the judgment. See In re 
    J.P.B., 509 S.W.3d at 90
    .
    6
    Division provided a qualified 3 sign language interpreter for every meeting and home visit from
    that point on. The Children’s Division did not provide interpreters for any of the visits with the
    Children as the Children knew some sign language and were able to communicate with Father
    and Mother. The Children’s Division did, however, provide the Children with limited sign
    language training to maintain and develop their sign language abilities and facilitate
    communication with Father and Mother. Throughout the pendency of these proceedings, an
    interpreter, whether qualified or not, was present for every family support team meeting,
    including the meetings where Appellants were presented with their Service Agreements.
    On March 7, 2017, the Children’s Division filed a report recommending that the parental
    rights of Mother and Father be terminated due to the “lack of progress on their Written Service
    Agreement.” The trial court held a bench trial, during which evidence supporting the
    aforementioned facts was presented. At trial, Appellants argued, inter alia, termination was not
    warranted because the Children’s Division failed to provide sign language interpreters, as
    required by both Missouri and federal law. More specifically, Appellants argued sign language
    interpreters were not provided during numerous meetings with the Children’s Division prior to
    January 2016, and that interpreters were not provided during visits with the Children.
    After hearing all of the evidence, the trial court issued its judgment concluding that clear,
    cogent, and convincing evidence supported the termination of both Father’s and Mother’s
    parental rights pursuant to Section 211.447.5(3) RSMo (2016), and that termination was in the
    best interest of the Children. Specifically, the trial court found the harmful conditions that led to
    the Children coming into custody of the Children’s Division “have continued to exist for both
    3
    Under Section 476.750 (RSMo Cum. Supp. 2007), “qualified interpreter” is defined as: “an interpreter certified
    and licensed by the Missouri interpreter certification system or deemed competent by the Missouri commission for
    the deaf and hard of hearing, who is able to interpret effectively, accurately and impartially both receptively and
    expressively, using any necessary specialized vocabulary.”
    7
    parents . . . . They had not been remedied by the time of trial and there was no prospect for any
    real change in the conditions of either parent.” In reaching this conclusion, the trial court
    expressly rejected Appellants’ assertion that the lack of interpreters was a factor in Appellants’
    failures to comply with the terms of their Service Agreements or rectify the conditions of
    neglect.
    Appellants filed a motion for a new trial reasserting their argument that termination was
    not warranted due to the Children’s Division’s failure to provide sign language interpreters, as
    required by Missouri and federal law, citing Section 476.753 and 28 C.F.R. § 35.160. The trial
    court denied the motion. This appeal follows.
    Discussion
    I.         Compliance with Mandatory Briefing Requirements of Rule 84.04
    Before proceeding to the analysis of Appellants’ arguments, we direct Appellants’
    attention to Missouri Supreme Court Rule 84.04 (2018), 4 regarding the requirements for the
    contents of appellate briefs.
    Rule 84.04(c) requires appellants to include “a fair and concise statement of the facts
    relevant to the questions presented for determination without argument.” See Johnson v. Buffalo
    Lodging Assocs., 
    300 S.W.3d 580
    , 581 (Mo. App. E.D. 2009). While Mother’s brief includes a
    statement of facts, it entirely ignores relevant facts in the record related to Mother’s points on
    appeal. For example, the only time Mother mentions a sign language interpreter in her statement
    of facts is to say “the Children’s Division approached [Father] and communicated with him
    about the removal of his children from his home without the assistance of an interpreter.” Mother
    fails to include any facts regarding the presence or absence of interpreters during meetings
    4
    All rule references are to Missouri Supreme Court Rules (2018).
    8
    relevant to her claims. Mother also fails to include any facts related to her claim that the court
    lacked jurisdiction due to improper service or failure to join a necessary party. Where a statement
    of facts fails to comply with Rule 84.04(c), dismissal of the appeal is warranted. 
    Id. Rule 84.04(d)(5)
    requires appellants to “include a list of cases, not to exceed four, and the
    constitutional, statutory, and regulatory provisions or other authority upon which that party
    principally relies.” Mother’s brief fails to comply with Rule 84.04(d)(5) in that it does not cite
    any appropriate precedent to support her claims of error. See Brown v. Ameristar Casino Kan.
    City, Inc., 
    211 S.W.3d 145
    , 147-48 (Mo. App. W.D. 2007). Mother’s entire brief contains only
    one citation to a single case in Point I of her argument, In re S.M.H, which does not support or
    even address her claim that the trial court lacked jurisdiction. See In re S.M.H., 
    170 S.W.3d 524
    ,
    530 (Mo. App. E.D. 2005) (discussing policy of strictly construing statutes that provide for
    termination of parental rights in favor of parent and preservation of parent-child relationship).
    An argument should show how the principles of law and the facts of the case
    interact. An appellant has an obligation to cite appropriate and available precedent
    if he expects to prevail, and, if no authority is available to cite, he should explain
    the reason for the absence of citations. When the appellant neither cites relevant
    authority nor explains why such authority is not available, the appellate court is
    justified in considering the points abandoned and dismiss[ing] the appeal.
    Brown, 
    211 S.W.3d 145
    , 147-48 (Mo. App. W.D. 2007) (quotations and citations omitted); see
    State ex rel. Scherschel v. City of Kan. City, 
    470 S.W.3d 391
    , 399 (Mo. App. W.D. 2015). “An
    argument section that presents no legal arguments for reversal and that contains no citations to
    legal authorities violates Rule 84.04(e) and preserves nothing for appellate review.” Pennington-
    Thurman v. Bank of Am., N.A., 
    486 S.W.3d 471
    , 479 (Mo. App. E.D. 2016).
    Both Mother and Father fail to comply with Rule 84.04(e), which requires appellants to
    include in their argument for each claim of error “a concise statement describing whether the
    error was preserved for appellate review; if so, how it was preserved; and the applicable standard
    9
    of review.” Rule 84.04(e), see In re V.C.N.C., 
    458 S.W.3d 443
    , 450 (Mo. App. E.D. 2015).
    Neither Mother nor Father provide a standard of review for any of the claims of error, nor do
    they describe if or how their claims have been preserved for appeal. “The standard of review is
    an essential portion of all appellate arguments; it outlines this court’s role in disposing of the
    matter before us.” 
    Id. (quotations and
    citation omitted). “The standard of review is the lens
    through which this court views the rulings and actions of the trial court and the facts as
    determined in the trial court.” Chorum v. Chorum, 
    469 S.W.3d 484
    , 488 (Mo. App. S.D. 2015).
    “Any argument claiming trial court error not premised upon and constructed around the correct
    standard of review offers us no more than an out-of-focus view of the claimed error and is of
    little, if any, analytical value in evaluating it.” 
    Id. Appellants’ arguments
    exemplify this
    deficiency. “While it would be easy enough for this court to determine the applicable standard of
    review, it is not our duty to supplement the deficient brief with our own research.” In re
    
    V.C.N.C., 458 S.W.3d at 447
    .
    Finally, Rule 84.04(e) also provides that: “All factual assertions in the argument shall
    have specific page references to the relevant portion of the record on appeal, i.e., legal file,
    transcript, or exhibits.” Mother’s argument repeatedly discusses facts without providing any
    record citation. In some cases, the facts cited appear to be to documents not even contained in the
    record, such as her citation to “six reports submitted [to the juvenile court] between September
    25, 2014 and May 20, 2016.” “[C]ourts cannot spend time searching the record to determine if
    factual assertions in the brief are supported by the record.” 
    Johnson, 300 S.W.3d at 581
    .
    The briefing requirements of Rule 84.04 are mandatory, and the failure to substantially
    comply with Rule 84.04 preserves nothing for review. 
    Brown, 211 S.W.3d at 147
    . However, we
    have discretion to review noncompliant briefs ex gratia “where the argument is readily
    10
    understandable.” See Scott v. King, 
    510 S.W.3d 887
    , 892 (Mo. App. E.D. 2017). “But we
    cautiously exercise this discretion because each time we review a noncompliant brief ex gratia,
    we send an implicit message that substandard briefing is acceptable. It is not.” 
    Id. We decline
    to review Mother’s claims in Points I, II, and III because her brief is so
    substantially deficient that we cannot address her claims without improperly becoming an
    advocate. See 
    Brown, 211 S.W.3d at 147
    (purpose of Rule 84.04 is to “ensure that appellate
    courts do not become advocates by speculating on facts and arguments that have not been
    made”). 5 Accordingly, Mother’s Points I, II, and III are dismissed. However, we will exercise
    our discretion to review Father’s claim because the deficiencies in his brief are less substantial
    and we can ascertain and address his argument without becoming an advocate. We review ex
    gratia Mother’s claim in Point IV to the extent it is similar to Father’s claim, and address these
    claims together.
    II.      Evidence Supporting Termination of Parental Rights
    In Father’s sole point on appeal, he argues the trial court erred in terminating his parental
    rights because the Children’s Division failed to comply with 28 C.F.R. § 35.160 and Section
    476.753 by failing to provide “interpretive services” and relying on family members as sign
    language interpreters, “resulting in Father’s inability and failure to comply with the requirements
    of the Children’s Division and the Juvenile Court to regain legal and physical custody of his
    children, which resulted in the termination of [Father]’s parental rights [for the Children].”
    Similarly, Mother argues the trial court erred in ordering the termination of her parental rights
    5
    Additionally, it appears Mother’s claims of error in Points I, II, and III are being raised for the first time on appeal.
    Although there was some testimony related to the issue in Point II and III, we cannot find anything in the record
    before us indicating Mother raised these objections or made these arguments to the trial court. As explained above,
    Mother omitted any explanation in her brief regarding whether these points are preserved for appeal. Addressing
    these points would require us to become an advocate by combing the record in search of facts supporting her appeal,
    which we will not do. See U.S. Bank Nat’l Ass’n v. Christensen, 
    541 S.W.3d 16
    , 21 (Mo. App. E.D. 2018).
    11
    because the Children’s Division failed to provide basic necessary services for Appellants or the
    Children, in order to reunify Appellants with the Children, including by failing to provide sign
    language interpreters for Appellants and failing to provide sign language training for the
    Children. 6
    The issue in both of Appellants’ claims is whether a decision to terminate the parental
    rights of a deaf parent due to their failure to rectify conditions of neglect, pursuant to Section
    211.447.5(3), should be reversed because the Children’s Division communicated with the parents
    by relying on written notes and family members as sign language interpreters for the first year
    and a half of the proceedings. Based on the unique facts and circumstances of this particular
    case, we find the decision to terminate parental rights should be affirmed.
    Our standard of review for a trial court’s decision to terminate parental rights is
    “‘whether clear, cogent, and convincing evidence was presented to support a statutory ground’”
    for the termination “‘under Murphy v. Carron, 
    536 S.W.2d 30
    (Mo. banc 1976).’” In re
    
    V.C.N.C., 458 S.W.3d at 447
    (quoting In re Adoption of C.M.B.R., 
    332 S.W.3d 793
    , 815 (Mo.
    banc 2011)). We will affirm the trial court’s judgment unless there is no substantial evidence to
    support it, it is against the weight of the evidence, or it erroneously declares or applies the law. In
    re 
    V.C.N.C., 458 S.W.3d at 447
    . We will only reverse if we are left with a firm belief that the
    order is wrong. 
    Id. We defer
    to the trial court’s factual findings and credibility determinations,
    and will not reweigh the evidence. In re 
    J.P.B., 509 S.W.3d at 90
    . “In reviewing questions of
    fact, the reviewing court is to recognize that the circuit court is free to disbelieve any, all, or none
    of the evidence, and it is not the reviewing appellate court’s role to re-evaluate the evidence
    6
    Unlike Father’s claim, Mother also argues in Point IV the Children’s Division failed to assign a local caseworker
    to interact with Mother. We decline to address this portion of Mother’s argument because, as explained above,
    Mother’s substantial failure to comply with the briefing requirements of Rule 84.04 prevent us from being able to
    address her claim without becoming an advocate. See U.S. Bank Nat’l 
    Ass’n, 541 S.W.3d at 21
    .
    12
    through its own perspective.” 
    Id. (quotations omitted).
    “Conflicting evidence will be reviewed in
    the light most favorable to the trial court’s judgment.” 
    Id. A. Evidence
    Supporting Termination of Parental Rights
    The trial court terminated Appellants’ parental rights under Section 211.447.5(3), which
    provides, in relevant part, that the Children’s Division may file a petition to terminate an
    individual’s parental rights over a child when:
    The child has been under the jurisdiction of the juvenile court for a period of one
    year, and . . . conditions of a potentially harmful nature continue to exist, that there
    is little likelihood that those conditions will be remedied at an early date so that the
    child can be returned to the parent in the near future, or the continuation of the
    parent-child relationship greatly diminishes the child’s prospects for early
    integration into a stable and permanent home.
    When determining whether to terminate parental rights under Section 211.447.5(3), the trial
    court must consider and make findings on the following four factors:
    (a) The terms of a social service plan entered into by the parent and the division
    and the extent to which the parties have made progress in complying with those
    terms;
    (b) The success or failure of the efforts of the juvenile officer, the division or other
    agency to aid the parent on a continuing basis in adjusting his circumstances or
    conduct to provide a proper home for the child;
    (c) A mental condition which is shown by competent evidence either to be
    permanent or such that there is no reasonable likelihood that the condition can be
    reversed and which renders the parent unable to knowingly provide the child the
    necessary care, custody and control;
    (d) Chemical dependency which prevents the parent from consistently providing
    the necessary care, custody and control over the child and which cannot be treated
    so as to enable the parent to consistently provide such care, custody and control[.]
    211.447.5(3)(a)-(d). “The ultimate issue when applying Section 211.447.5(3) is the continued
    existence of an unremedied, neglectful situation.” In re V.C.N.C., 
    458 S.W.3d 443
    , 450 (Mo.
    App. E.D. 2015) (quoting In re G.G.B., 
    394 S.W.3d 457
    , 471 (Mo. App. E.D. 2013)).
    Here, the trial court addressed each of the factors it was required to consider in Section
    211.447.5(3), and found the first two factors weighed in favor of termination. Specifically, the
    13
    trial court found the Children’s Division provided substantial services to Appellants. The court
    also found Appellants each repeatedly failed to comply with the terms their Service Agreements.
    The trial court noted Appellants’ failures to make progress on any of the five domains they
    agreed to pursue in order to regain custody of their children, as well as their repeated failures to
    follow through on the services provided by the Children’s Division. The court also noted the
    continued existence of the same types of neglectful conditions that led the Children’s Division to
    take custody of the Children in the first place. Finally, the trial court found “there was no real
    prospect for any real change in the conditions of either parent.”
    Based on our review of the record, we find each of these findings is supported by clear,
    cogent, and convincing evidence, including testimony from multiple employees of the Children’s
    Division who were assigned to Appellants’ cases, as well as the Children’s foster mother and the
    paternal grandfather, all of whom testified regarding the continued conditions of neglect. Indeed,
    neither Father nor Mother challenge the trial court’s findings that they failed to make progress on
    the domains in their Service Agreements and failed to rectify the conditions of neglect. Because
    “the continued existence of an unremedied, neglectful situation” is the “ultimate issue” under
    Section 211.447.5(3), we find the trial court did not err in terminating Appellants’ parental
    rights. See In re 
    V.C.N.C., 458 S.W.3d at 450
    .
    B.      Failure to Provide Qualified Sign Language Interpreters
    Appellants argue, despite the existence of evidence supporting the trial court’s decision,
    the trial court nonetheless erred in terminating their respective parental rights because
    Appellants’ failures to make progress on their Service Agreements or rectify the conditions of
    neglect were caused by the Children’s Division’s failure to provide sign language interpreters for
    them and sign language training for the Children.
    14
    To the extent Appellants’ claim the Children’s division failed to provide sign language
    interpreters and sign language training to facilitate Appellants’ communication with the
    Children, we are not left with a firm belief that the trial court was wrong in concluding that
    Appellants were able to communicate effectively with the Children. We defer to the trial court’s
    factual findings that the Children were provided with sign language training, and Appellants had
    no problems communicating with the Children. As factfinder, it was the trial court’s province to
    weigh the evidence, and our standard of review does not allow us to reweigh the evidence or
    second guess the factual determinations of the factfinder. See In the Interest of K.L. v. T.L., 
    561 S.W.3d 12
    , 21 (Mo. App. W.D. 2018). The testimony from the foster mother and the paternal
    grandfather alone supports that Appellants were able to communicate effectively with the
    Children without interpreters, but instead choose not to interact and foster a bond toward
    reunification. The court apparently found this testimony more credible than Appellants’
    testimony, and we are bound by the trial court’s credibility determinations. In re 
    J.P.B., 509 S.W.3d at 90
    . Therefore, we cannot say the trial court erred in finding a lack of sign language
    interpreters and sign language training for the Children did not impede Appellants’ ability to
    effectively communicate with the Children.
    We agree with Appellants that the Children’s Division had an obligation to ensure
    effective communication between Appellants and the Children’s Division, as required by both
    Missouri and federal law. Nonetheless, as explained below, we affirm the trial court’s finding
    that the lack of qualified sign language interpreters was not the cause of Appellants’ failure to
    comply with their Service Agreements or to rectify the conditions of neglect that necessitated
    removing the Children from Appellants’ custody.
    15
    The Children’s Division does not contest that it was required to comply with Section
    476.753 7 and 28 C.F.R. § 35.160. 8 Instead, The Children’s Division argues it complied with the
    requirements of both laws. 9 Specifically, the Children’s Division asserts Appellants were not
    entitled to interpreters because, as the trial court found, Appellants never requested the assistance
    of an interpreter prior to January of 2016. Therefore, the Children’s Division argues, Appellants
    never “expressed” their need for a sign language interpreter, as required by Section 476.753. 10
    7
    The Children’s Division argues the words “judicial or quasi-judicial proceedings” in Section 476.753.1(1)
    “[cannot] be stretched to cover any and all meetings, home visits or supervised visits with the children.” We
    disagree. The scope of Section 476.753 in the context of juvenile proceedings is governed by subsection (2), which
    the Children’s Division does not cite or discuss. The interactions between Appellants and the Children’s Division
    were all related to juvenile proceedings in which the juvenile court assumed jurisdiction over the Children and
    placed the Children in the legal custody of the Children’s Division. In order to seek reunification with the Children,
    Appellants were required to communicate regularly with the Children’s Division, attend family support meetings
    and other meetings, allow scheduled and unscheduled home visits by Children’s Division staff, and participate in
    visitations with the Children, most of which were supervised by the Children’s Division at its office. Each of these
    interactions with the Children’s Division was documented by Children’s Division employees, compiled into
    progress reports that were filed with the juvenile court, and relied on by the juvenile court to issue orders regarding
    the continued custody over the Children. Accordingly, we find every interaction between the Children’s Division
    and Appellants that was related to the underlying juvenile proceedings constituted an “investigation,” “interview,”
    or “other proceeding” within the scope of Section 476.753.1(2).
    8
    “Courts have broadly construed the ‘services, programs, or activities’ language in the ADA to encompass
    ‘anything a public entity does.’” 
    Bahl, 695 F.3d at 787
    . “Parents or guardians, including foster parents, who are
    individuals with disabilities, may need to interact with child services agencies on behalf of their children; in such a
    circumstance, the child services agencies would need to provide appropriate auxiliary aids and services to those
    parents or guardians.” Nondiscrimination on the Basis of Disability in State and Local Government Services, 75
    Fed. Reg. at 56,223.
    9
    Although we cannot reweigh the evidence, we acknowledge there was testimony that the Children’s Division was
    “not aware” of any state or federal laws requiring it to provide sign language interpreters to the deaf Appellants. It is
    incumbent upon the Children’s Division to be knowledgeable about the legal requirements to provide auxiliary aids
    and services for deaf persons. Any lack of knowledge regarding requirements for providing qualified sign language
    interpreters under Missouri and federal law could result in a substantial injustice.
    10
    As to Father’s argument regarding 28 C.F.R. § 35.160, the Children’s Division asserts its arguments addressing
    compliance with Section 476.753 also apply to 28 C.F.R. § 35.160 because “Section 476.753 RSMo was passed by
    the legislature to be in compliance with the ADA.” While we do not dispute that Section 476.753 was intended to
    comply with the ADA, it is just one part of the “broad statutory scheme” including other “related statutory
    provisions . . . designed to insure that interpreters will be available to assist deaf persons in virtually every judicial or
    administrative setting where such a person may be a witness, a party, or an accused.” See State v. Wilson, 
    169 S.W.3d 571
    , 575 (Mo. App. W.D. 2005). Courts have also recognized that Section 476.753 and related Missouri
    statutes “differ from Title II of the ADA,” specifically with regard to a central issue in this case, whether Appellants
    were required to express the need for an interpreter before the Children’s Division was required to provide one. See
    Wadas v. Dir. of Revenue, 
    197 S.W.3d 222
    , 227 (Mo. App. W.D. 2006). The fact that the scope of Section 476.753
    is more narrow than 28 C.F.R. § 35.160 does relieve the Children’s Division of its duty to comply with the greater
    protections provided under the ADA. See 42 USCS § 12201(b) (federal preemption clause of the ADA).
    16
    Pursuant to Section 476.753, the Children’s Division, as a “designated responsible
    authority,” was required to “provide, based on a deaf person’s expressed needs, auxiliary aids
    and services to interpret the proceedings to a deaf person and, if a deaf person gives testimony or
    other communication, to interpret the deaf person’s testimony or other communication” in
    certain “proceedings.” Section 476.753.1 (emphasis added). Under Section 476.753.1(2),
    “proceeding” is broadly defined to include, inter alia, “any stage” of a “juvenile proceeding,”
    including but not limited to “any . . . investigation, interview or any other proceeding regarding
    the juvenile that is authorized by or held under the supervision of a court.”
    Pursuant to 28 C.F.R. § 35.160, “public entities,” such as the Children’s Division, are
    required to “take appropriate steps to ensure that communications with applicants, participants,
    members of the public, and companions with disabilities are as effective as communications with
    others” and “furnish appropriate auxiliary aids and services where necessary to afford
    individuals with disabilities . . . an equal opportunity to participate in, and enjoy the benefits of, a
    service, program, or activity of a public entity.” 28 C.F.R. § 35.160(a)-(b) (emphasis added). In
    the case of a deaf person whose primary language is American Sign Language, “appropriate
    auxiliary aids and services” include providing a qualified sign language interpreter “when the
    information being communicated is complex, or is exchanged for a lengthy period of time.”
    Nondiscrimination on the Basis of Disability in State and Local Government Services, 75 Fed.
    Reg. at 56,224; see also Loye v. Cnty. of Dakota, 
    625 F.3d 494
    , 498-99 (8th Cir. 2010).
    It is undisputed that the Children’s Division was aware that Appellants are deaf and
    communicate through sign language interpreters. The Children’s Division admitted, both in trial
    testimony as well as in its brief, 11 it predominantly relied on Appellants’ family members to
    11
    The statement of facts in Children’s Division’s brief states: “[T]estimony by [Children’s Division] witnesses was
    that [Father] had uncertified interpreters in his case before January, 2016, and certified interpreters after January,
    17
    serve as sign language interpreters prior to January of 2016, and communicated through written
    notes when Appellants did not bring an interpreter.
    i. Children’s Division’s Reliance of Written Notes
    Under Missouri law, the use of “written materials,” such as exchanging written notes, is
    permitted as “auxiliary aids and services” 12 when this is “the device or service that the deaf
    person feels would best serve him or her,” or when this is “equally effective” as the device or
    service the deaf person prefers. Section 476.750(1) and (4); see Wadas v. Dir. of Revenue, 
    197 S.W.3d 222
    , 226 (Mo. App. W.D. 2006) (noting that exchanging written notes may comply with
    Section 476.753). Section 476.750(4) places an affirmative duty upon the Children’s Division to
    “provide an opportunity for the qualified individual with a disability to designate the auxiliary
    aid or service of his or her choice.” Section 476.756 provides that, before any auxiliary aid or
    service is provided, the Children’s Division and the deaf person must collectively “make a
    preliminary determination that the qualified interpreter or auxiliary aids and services are able to
    interpret effectively, accurately and impartially the statement of the deaf person and interpret the
    proceedings effectively, accurately and impartially to the deaf person.”
    Under 28 C.F.R. § 35.160, exchanging written notes and relying on family members as
    interpreters to communicate with deaf individuals is permitted in limited and narrow
    circumstances. The type of “auxiliary aid or service” 13 a public entity, such as the Children’s
    2016, during most of [Father]’s visits with the children and meetings with the Children’s Division, and utilized
    written notes between himself and [Children’s Division] employees, with [Father]’s agreement, prior to January,
    2016, as well.”
    12
    Section 476.750(1) defines “auxiliary aids and services” as “the device or service that the deaf person feels would
    best serve him or her which includes, but is not limited to, qualified interpreters, notetakers, transcription services,
    written materials, assistive listening devices, assistive listening systems, closed caption decoders, open and closed
    captioning, videotext displays or other effective method of making aurally delivered materials available to
    individuals with hearing loss as defined by the Americans with Disabilities Act of 1990.”
    13
    The ADA defines “auxiliary aids and services” as including: “(A) qualified interpreters or other effective methods
    of making aurally delivered materials available to individuals with hearing impairments; (B) qualified readers, taped
    18
    Division, is required to provide depends on “the method of communication used by the
    individual; the nature, length, and complexity of the communication involved; and the context in
    which the communication is taking place.” 28 C.F.R. § 35.160(b)(2). In determining what types
    of auxiliary aids and services are necessary, “primary consideration” is given to the requests of
    individuals with disabilities. Id; see Nondiscrimination on the Basis of Disability in State and
    Local Government Services, 75 Fed. Reg. at 56,185 (“Exchange of notes likely will be effective
    in situations that do not involve substantial conversation, for example, blood work for routine lab
    tests or regular allergy shots.”).
    While the Children’s Division relied on written notes to communicate with Appellants
    during meetings when an interpreter was not present, the record before us is insufficient to
    ascertain the nature and complexity of these meetings, which is necessary to determine
    compliance with 28 C.F.R. § 35.160(b)(2). 14 Additionally, there was evidence the Children’s
    Division asked Father about the accommodations they were using to assist him with
    communication, and Father indicated he was “okay” with what they were doing. However, the
    record is unclear as to when this conversation occurred, which is necessary to determine whether
    the Children’s Division “provide[d] an opportunity for [Father] to designate the auxiliary aid or
    service of [his] choice,” as required by Section 476.750(4), or made a “preliminary
    determination” regarding the effectiveness of utilizing written notes, as required by Section
    476.756.
    texts, or other effective methods of making visually delivered materials available to individuals with visual
    impairments; (C) acquisition or modification of equipment or devices; and (D) other similar services and actions.”
    42 U.S.C. § 12103(1).
    14
    Certain documents referenced during trial or presented to the trial court as evidence are not included in the record
    before us, including several of the progress reports filed with the court by the Children’s Division, as well as
    “parental home visit checklists” written by the caseworker. These records would be relevant in determining
    compliance with 28 C.F.R. § 35.160.
    19
    ii. Children’s Division’s Reliance on Family Members as Interpreters
    Pursuant to 28 C.F.R. § 35.160(c)(1), “[a] public entity shall not require an individual
    with a disability to bring another individual to interpret for him or her.” Additionally, public
    agencies are strictly prohibited from relying on family members or other companions as
    interpreters except in two narrow circumstances:
    (i) In an emergency involving an imminent threat to the safety or welfare of an
    individual or the public where there is no interpreter available; or
    (ii) Where the individual with a disability specifically requests that the
    accompanying adult interpret or facilitate communication, the accompanying adult
    agrees to provide such assistance, and reliance on that adult for such assistance is
    appropriate under the circumstances.
    28 C.F.R. § 35.160(c)(2) (emphasis added).
    It is undisputed that Appellants were accompanied by family members who interpreted
    for Appellants and facilitated communication with the Children’s Division for the first year and a
    half of this case. However, it was factually disputed as to whether Appellants “specifically
    request[ed]” this accommodation. See 28 C.F.R. § 35.160(c)(2)(ii). To the extent the Children’s
    Division relied on Appellants’ family members as interpreters during a non-emergency without
    Appellants first “freely and voluntarily” requesting this as their preferred accommodation, this
    would be in violation of 28 C.F.R. § 35.160(c)(1) and (2). See Nondiscrimination on the Basis of
    Disability in State and Local Government Services, 75 Fed. Reg. at 56,224 (28 C.F.R. § 35.160
    prohibits public entities from “relying on” adults accompanying individuals with disabilities to
    facilitate communication; “The Department states unequivocally that consent of, and for, the
    adult accompanying the individual with a disability to facilitate communication must be provided
    freely and voluntarily both by the individual with a disability and the accompanying third party .
    . .”). Where there is conflicting evidence, our standard of review requires us to view the evidence
    20
    in the light most favorable to the judgment, and disregard all contrary evidence. See In re 
    J.P.B., 509 S.W.3d at 90
    .
    iii. The trial court’s founding that Appellants were able to communicate effectively
    Whether the Children’s Division complied with 28 C.F.R. § 35.160 is not the issue in this
    case. As we have previously recognized, a violation of the ADA is not, in and of itself, a ground
    for reversing a decision to terminate parental rights. See In re E.T.C., 
    141 S.W.3d 39
    , 48 (Mo.
    App. E.D. 2004) (failure to comply with the ADA is “no defense to a termination proceeding”). 15
    The focus of a termination of parental rights proceeding must be the conduct of the parents and
    the best interest of the child. See Section 211.447.7. The question we must address is whether the
    trial court correctly determined that, under the circumstances of this case, the “conditions of a
    potentially harmful nature,” which Appellants persistently failed to rectify over the course of
    three years, were not likely to be “remedied at an early date so that the child can be returned to
    the parent in the near future.”
    Under Section 211.447.5(3)(b), one of the factors the trial court was required to consider
    was “the success or failure of the efforts of the juvenile officer, the division or other agency to
    aid the parent on a continuing basis in adjusting his circumstances or conduct to provide a proper
    home for the child[.]” Therefore, the Children’s Division’s failure to provide qualified sign
    language interpreters would only be relevant in this case to the extent it contributed to
    15
    The “vast majority” of other jurisdictions have also recognized that “[t]he ADA is not properly raised as a defense
    in [a termination of parental] rights proceeding” because the focus of such a proceeding “must be on the parent’s
    rights to the child and the best interests of the child,” and “allow[ing] the provision of the ADA to constitute a
    defense to termination proceedings would improperly elevate the rights of the parent above those of the child.” In re
    Elijah C., 
    165 A.3d 1149
    , 1164-65 (Conn. 2017) (citations and quotations omitted) (collecting cases). However, “the
    fact that the ADA cannot be interposed as a defense in a termination proceeding [does] not [mean] that the ADA
    does not apply to the reunification services and programs that the department must [provide] to meet the parents'
    specialized needs,” because ADA requires state family services agencies to take into consideration a parent’s
    disability when determining what reasonable efforts to make towards reunification. 
    Id. (alterations in
    original,
    citations and quotations omitted).
    21
    Appellants’ failures to make progress on their respective Service Agreements or rectify the
    conditions of neglect that were the basis of the trial court’s decision to terminate their parental
    rights.
    The evidence at trial, when viewed in the light most favorable to the judgment,
    demonstrates that an interpreter was present when Appellants executed their Service
    Agreements, the Children’s Division stopped relying on family members and written notes to
    communicate with Father and Mother in January of 2016, and qualified interpreters were
    provided for more than a year prior to trial. Prior to January 2016, neither Father nor Mother ever
    complained to the Children’s Division that they could not understand what was required of them
    or requested that the Children’s Division provide sign language interpreters. The Children’s
    Division did not believe that communication was a problem at any point during the process
    because Father and Mother had a family member to interpret for them, or they would use written
    notes. When the Children’s Division asked Father about using interpreters at one point, he
    “seemed okay with what [they] were doing.” Father and Mother do not claim they misunderstood
    the terms of their Service Agreements, nor do they explain how having a qualified interpreter
    would have helped them to rectify the conditions of neglect or make more progress towards
    completing the goals they agreed to complete to reunite with the Children. Significantly,
    Appellant’s failures to rectify the conditions of neglect or make progress on their Service
    Agreements continued even after the Children’s Division began providing qualified interpreters
    in January of 2016.
    Here, the trial court found that Appellants fully understood the terms of their Service
    Agreements, were aware of what they needed to do to rectify the conditions of neglect, and were
    able to effectively communicate with the Children’s Division and the Children. The trial court
    22
    stated that, despite the lack of qualified interpreters, Father and Mother never had any problem
    with communication. 16 The court further stated, “clearly in this case the parents did understand
    what they were being asked to do to reunite with their children, they just failed to do what was
    requested, preferring to seek their own goals rather than showing concern for the children.” The
    court also noted “neither [parent] ever complained of an inability to understand until counsel
    brought up the issue at the trial of this case.” The court concluded, “While the presence of
    interpreters might have forced the parents to pay more attention [to the Children,] there is no
    evidence that it would have substantially improved the situation. The parents communicated with
    the [Children] when they felt like it and the [Children] seemed to understand according to all
    observers of the visits.”
    We cannot say these findings were unsupported by the evidence or against the weight of
    the evidence. The trial court’s finding that Appellants fully understood the terms of their Service
    Agreements directly supports its conclusion that the lack of qualified sign language interpreters
    was not the cause of Appellants’ failure to comply with their Service Agreements or rectify the
    conditions of neglect that necessitated removing the Children from Appellants’ custody.
    Our opinion should not be interpreted as holding compliance with Section 476.753 and
    28 C.F.R. § 35.160 is irrelevant to the analysis of whether parental rights should be terminated.
    On the contrary, we would have reached a different conclusion if the trial court had found the
    absence of interpreters impeded Appellants’ understanding of the terms of their service plans, or
    16
    The trial court stated in its judgment that “[T]here is no way [for the Children’s Division] to provide the
    interpreting services at all interactions as counsel suggests. . .” To the extent this suggests the Children’s division
    was not required to provide sign language interpreters at all time required by the ADA, as specified in 28 C.F.R. §
    35.160, we disagree. While the trial court found there was no violation of Section 476.753 because Appellants did
    not demonstrate an “expressed need[]” for interpreters prior to January of 2016, there is no requirement that a deaf
    person expressly request an interpreter under the ADA. See 
    Wadas, 197 S.W.3d at 227
    (noting that Section 476.753
    differs from Title II of the ADA “in focusing on the ‘expressed need’ of the deaf person rather than an objectively
    determined ‘effective means of communication’”).
    23
    impaired their ability to communicate with the Children’s Division in any way. Either finding
    would have been probative of whether there was a “failure of the efforts of the juvenile office. . .
    to aid the parent on a continuing basis in adjusting his circumstances or conduct to provide a
    proper home for the child[,]” which is one of the factors the court was required to consider under
    Section 211.447.5(3). See supra, note 15. Additionally, such a finding would have been highly
    relevant to the court’s ultimate determination of whether there was a “likelihood that those
    conditions [of neglect] will be remedied at an early date so that the child can be returned to the
    parent in the near future.” Section 211.447.5(3).
    For the foregoing reasons, we find clear, cogent, and convincing evidence supports the
    trial court’s finding that Appellants failed to rectify the conditions of neglect in this case and that
    the Children’s Division’s reliance on written notes and family members to communicate with
    Appellants did not contribute to Appellants’ failures to rectify the conditions of neglect.
    Accordingly, the trial court did not err in terminating Appellants’ parental rights pursuant to
    Section 211.447.5(3) under the unique circumstances of this case. Father’s Point and Mother’s
    Point IV are denied.
    Conclusion
    The judgment of the trial court terminating Father’s parental rights is affirmed. Mother’s
    appeal is dismissed, in part, and the judgment of the trial court terminating her parental rights is
    affirmed.
    __________________________________________
    Angela T. Quigless, J.
    Roy L. Richter, P.J., and
    Robert M. Clayton III, J., concur.
    24