Ricardo Howell v. Department of Housing and Urban Development ( 2023 )


Menu:
  •                         UNITED STATES OF AMERICA
    MERIT SYSTEMS PROTECTION BOARD
    RICARDO P. HOWELL,                                DOCKET NUMBER
    Appellant,                          DC-0432-13-6622-I-2
    v.
    DEPARTMENT OF HOUSING AND                         DATE: January 18, 2023
    URBAN DEVELOPMENT,
    Agency.
    THIS ORDER IS NONPRECEDENTIAL 1
    Juliette Niehuss, Esquire, and Jeremy Wright, Esquire, Washington, D.C.,
    for the appellant.
    Carl E. Hobbs II, Esquire, and Bianca Manns, Washington, D.C., for
    the agency.
    BEFORE
    Cathy A. Harris, Vice Chairman
    Raymond A. Limon, Member
    Tristan L. Leavitt, Member
    Vice Chairman Harris recused herself and
    did not participate in the adjudication of this appeal.
    1
    A nonprecedential order is one that the Board has determined does not add
    significantly to the body of MSPB case law. Parties may cite nonprecedential orders,
    but such orders have no precedential value; the Board and administrative judges are not
    required to follow or distinguish them in any future decisions. In contrast, a
    precedential decision issued as an Opinion and Order has been identified by the Board
    as significantly contributing to the Board’s case law. See 
    5 C.F.R. § 1201.117
    (c).
    2
    REMAND ORDER
    ¶1         The agency has filed a petition for review of the initial decision, which
    reversed the appellant’s removal for unacceptable performance. For the reasons
    discussed below, we GRANT the agency’s petition for review . We VACATE the
    initial decision and REMAND the case to the regional office for further
    adjudication    consistent   with    Santos v.    National    Aeronautics &      Space
    Administration, 
    990 F.3d 1355
     (Fed. Cir. 2021), and the guidance below.
    BACKGROUND
    ¶2         The appellant held the GS-12 Auditor position with the agency’s Office of
    Inspector General, Headquarters Audit Division, Office of Audit.             Howell v.
    Department of Housing and Urban Development, MSPB Docket No. DC-0432-13-
    6622-I-1, Initial Appeal File (IAF), Tab 1 at 2; Howell v. Department of Housing
    and Urban Development, MSPB Docket No. DC-0432-13-6622-I-2, Appeal File
    (I-2 AF), Tab 67, Initial Decision (ID) at 2. 2 In July 2012, the agency placed him
    on a 120-day performance improvement plan (PIP). I-2 AF, Tab 12 at 83-101.
    The agency later extended the PIP until January 2013, to account for the
    appellant’s absence due to a death in his family. 
    Id. at 82
    . In April 2013, the
    agency proposed the appellant’s removal for unacceptable performance.                 
    Id. at 71-81
    .   After the appellant responded, the agency removed him, effective
    August 2013. 
    Id. at 12, 14-18
    . This appeal followed. IAF, Tab 1.
    ¶3         The administrative judge held the requested hearing and issued an initial
    decision reversing the removal. ID at 1. Because she reversed the appellant’s
    removal on other grounds, the administrative judge did not address his harmful
    error claim. ID at 23 n.12. She did, however, deny the appellant’s affirmative
    defenses of retaliation for engaging in equal employment opportunity (EEO)
    2
    The administrative judge initially dismissed this appeal without prejudice pending an
    ongoing equal employment opportunity claim, the appellant filed a petition for review
    of that dismissal, and the Board forwarded the matter for refiling, resulting in the
    separate docket numbers associated with this one matter. ID at 3 n.3.
    3
    activity and discrimination on the bases of sex, race, national origin, and
    disability. ID at 22-34. The agency has filed a petition for review. Howell v.
    Department of Housing and Urban Development, MSPB Docket No. DC-0432-13-
    6622-I-2, Petition for Review (PFR) File, Tab 1.             The appellant has filed a
    response, PFR File, Tab 8, and the agency has replied, PFR File, Tab 11. 3
    DISCUSSION OF ARGUMENTS ON REVIEW
    ¶4         At the time the initial decision was issued, the Board’s case law stated that,
    to prevail in a performance-based removal appeal under chapter 43, the agency
    must establish the following by substantial evidence: (1) the Office of Personnel
    Management (OPM) approved its performance appraisal system and any
    significant changes thereto; (2) the agency communicated to the appellant the
    performance standards and critical elements of his position; (3) the appellant’s
    performance standards were valid under 
    5 U.S.C. § 4302
    (b)(1); (4) the agency
    warned the appellant of the inadequacies of his performance during the appraisal
    period and gave him a reasonable opportunity to demonstrate acceptable
    performance; and (5) the appellant’s performance remained unacceptable in one
    or more of the critical elements for which he was provided an opportunity to
    demonstrate acceptable performance.         Lee v. Environmental Protection Agency,
    3
    In addition to the petition for review, response, and reply pleadings, PFR File, Tabs 1,
    8, 11, the record includes several additional filings. The appellant filed a separate
    motion to dismiss the agency’s petition for review because the agency had not provided
    interim relief. PFR File, Tab 5; see generally 
    5 C.F.R. § 1201.116
    (a) (requiring that an
    agency’s petition for review generally be accompanied by certification that it has
    provided interim relief, if the initial decision ordered interim relief). The agency filed a
    response, rightly noting that the administrative judge did not order interim relief. PFR
    File, Tab 7; ID at 35-41; see Cole v. Department of the Air Force, 
    120 M.S.P.R. 640
    ,
    ¶ 20 n.5 (2014) (denying an appellant’s request to dismiss an agency’s petition for
    review for failing to provide interim relief because the administrative judge did not
    order interim relief). The appellant then filed a pleading requesting that the Board
    order immediate interim relief, PFR File, Tab 9, to which the agency also responded,
    PFR File, Tab 13. Because the administrative judge did not order interim relief, his
    request for such relief is denied.
    4
    
    115 M.S.P.R. 533
    , ¶ 5 (2010). 4 Substantial evidence is the “degree of relevant
    evidence that a reasonable person, considering the record as a whole, might
    accept as adequate to support a conclusion, even though other reasonable persons
    might disagree.” 
    5 C.F.R. § 1201.4
    (p).
    ¶5        The administrative judge found that the agency met its burden for
    criteria (1), (2), and (3). ID at 6-11. However, she found that the agency failed
    to prove that it afforded the appellant a reasonable opportunity to improve, as
    required by criterion (4), or that the appellant’s performance remained
    unacceptable, as required by criterion (5). ID at 12-22. We do not reach any
    conclusions as to criteria (4) and (5) at this time because we must remand this
    appeal for the agency to prove an additional criterion that was not addressed
    during the proceedings below. 5
    Remand is required in light of Santos.
    ¶6        During the pendency of the petition for review in this case, the U.S. Court
    of Appeals for the Federal Circuit held in Santos, 990 F.3d at 1360-61, 1363, that
    in addition to the five elements of the agency’s case set forth above, the agency
    must also “justify the institution of the PIP” by proving by “substantial evidence
    that the employee’s performance was unacceptable . . . before the PIP.”           The
    Federal Circuit’s decision in Santos applies to all pending cases, including this
    one, regardless of when the events took place. Lee v. Department of Veterans
    Affairs, 
    2022 MSPB 11
    , ¶ 16.      Accordingly, we remand the appeal to give the
    parties the opportunity to present argument and additional evidence on whether
    4
    Although Lee provides that performance standards must be valid under 
    5 U.S.C. § 4302
    (b)(1), the National Defense Authorization Act of 2018 redesignated
    subsection 4302(b) as subsection 4302(c). 
    Pub. L. No. 115-91, § 1097
    (d)(1)(A),
    
    131 Stat. 1283
    , 1619 (2017). Accordingly, 
    5 U.S.C. § 4302
    (c)(1) now sets forth the
    statutory requirements for a valid performance standard.
    5
    The parties have not disputed the administrative judge’s findings concerning
    criteria (1), (2), or (3). Therefore, we have not addressed them here. See 
    5 C.F.R. § 1201.115
     (reflecting that the Board normally will consider only the issues raised by
    the parties on review).
    5
    the appellant’s performance during the period leading up to the PIP was
    unacceptable in one or more critical elements. See 
    id., ¶¶ 15-17
    . On remand, the
    administrative judge shall accept argument and evidence on this issue, and shall
    hold a supplemental hearing if appropriate. 
    Id., ¶ 17
    .
    On remand, the administrative judge should further develop the record and revisit
    her findings as to whether the agency gave the appellant a reasonable opportunity
    to improve and demonstrate acceptable performance.
    ¶7        To determine whether an agency has afforded an employee a reasonable
    opportunity to improve, relevant factors include the nature of the duties and
    responsibilities of the employee’s position, the performance deficiencies
    involved, and the amount of time which is sufficient for the employee to
    demonstrate acceptable performance. Lee, 
    115 M.S.P.R. 533
    , ¶ 32. An agency
    may fail to meet these criteria if it does not provide an appellant with the
    supervisory assistance promised in the PIP. E.g., Thompson v. Department of the
    Army,   
    122 M.S.P.R. 372
    ,   ¶¶ 20,     30    (2015);   Thompson v.   Farm      Credit
    Administration, 
    51 M.S.P.R. 569
    , 579 (1991); Adorador v. Department of the
    Air Force, 
    38 M.S.P.R. 461
    , 464-66 (1988).
    ¶8        The administrative judge found below that the agency failed to meet its
    burden of proving that it provided a reasonable opportunity to improve, primarily
    based on her conclusion that the agency failed to fulfill its self -imposed
    obligation to meet with the appellant every 2 weeks.               ID at 13-17.     The
    administrative judge determined that the parties provided contradictory testimony
    on this point and she made credibility determinations in favor of the appellant’s
    version of events. ID at 14-15.
    ¶9        The    Board    must    defer   to    an    administrative   judge’s   credibility
    determinations when they are based, explicitly or implicitly, on observing the
    demeanor    of   witnesses   testifying   at a hearing and        may overturn such
    determinations only when it has “sufficiently sound” reasons for doing so.
    Haebe v. Department of Justice, 
    288 F.3d 1288
    , 1301 (Fed. Cir. 2002) (explaining
    6
    the deference afforded to an administrative judge’s credibility findings); Hillen v.
    Department of the Army, 
    35 M.S.P.R. 453
    , 458 (1987) (recognizing relevant
    factors for assessing credibility). The Board may find sufficiently sound reasons
    to overturn such determinations if they are incomplete, inconsistent with the
    weight of the evidence, and do not reflect the record as a whole.        Faucher v.
    Department of the Air Force, 
    96 M.S.P.R. 203
    , ¶ 8 (2004). As further explained
    below, we find that the administrative judge must revisit her credibility findings
    on remand because she did not properly characterize some witness testimony and
    failed to account for evidence corroborating the agency’s version of events. 
    Id., ¶¶ 11-18
     (overturning an administrative judge’s credibility finding regarding a
    witness who did nothing when the appellant allegedly sexually harassed h er
    because the administrative judge failed to take into account either the witness’s
    explanation for her inaction or the corroborating statements of other witnesses).
    ¶10        The organizational structure of the appellant’s supervisory chain and a
    timeline are particularly relevant for analyzing whether the appellant was
    provided a reasonable opportunity to improve during the               July 2012 to
    January 2013 PIP. During the PIP, the appellant was assigned to a Departmental
    Enforcement Center (DEC) review project. I-2 AF, Tab 12 at 101. As an Auditor
    on the DEC review project, the appellant worked closely with the Auditor in
    Charge (AIC) assigned to that project. I-2 AF, Hearing Transcript (HT) at 9-10
    (testimony of the AIC), I-2 AF, Tab 55, Hearing Compact Diskette (HCD)
    (testimony of the appellant, 7:53, 8:11). 6 The AIC testified that her role was not
    supervisory, but it did require that she provide first-level approval of the
    appellant’s work on the DEC review project and assess his performance.          HT
    at 14, 50-52 (testimony of the AIC). She further testified that, as the AIC, she
    6
    Although the parties provided the Board with transcripts for much of the hearing,
    some testimony, including the appellant’s, is not transcribed. Therefore, in some
    instances we have cited to the hearing transcript and in others to the hearing
    compact diskette.
    7
    reviewed the appellant’s work at least once or twice a week. 
    Id. at 10-11
    . The
    appellant’s supervisor at the beginning of his PIP was a Deputy Director;
    however, she became the Acting Director partway through the PIP, around the
    August to September 2012 timeframe.        An Assistant Director began actively
    supervising the appellant around the same August to September 2012 timeframe.
    HT at 124, 158-59 (testimony of the Deputy Director), 308-11 (testimony of the
    Assistant Director).
    ¶11        The Deputy Director issued the appellant’s PIP. I-2 AF, Tab 12 at 82-83.
    Among other things, the PIP indicated that she would be monitoring the
    appellant’s performance and she would be supervising the project for which he
    was responsible, the appellant was expected to advise her of any significant
    developments or problems, and she would meet with him every other week to
    discuss his progress.   
    Id. at 83, 100-01
    .    However, as previously discussed,
    organizational changes resulted in her taking on a more senior role during the PIP
    and the Assistant Director became more active in supervising the appellant. HT
    at 124, 158 (testimony of the Deputy Director), 308-11 (testimony of the
    Assistant Director). Nevertheless, the Deputy Director testified that:
    I met with—I think they were like every two weeks. The meetings
    were every two weeks to discuss the PIP and where [the appellant]
    was in terms of training, whether he needed additional resources,
    whether he needed any additional help on the assignment. But . . .
    the   meetings    sometimes   would    end    because   [of   the
    appellant’s behavior].
    HT at 160-61 (testimony of the Deputy Director).
    ¶12        The administrative judge discussed the Deputy Director’s testimony,
    generally. While doing so, her analysis included the following:
    [The Deputy Director] testified that she met with the appellant and
    [the Assistant Director] every 2 weeks during the PIP but that the
    meetings ended because of the appellant’s behavior. She did not
    indicate in her testimony how many meetings were held or when she
    stopped holding the meetings. Nor did she explain what it was about
    8
    the appellant’s behavior that she found so problematic as to cause
    her to stop holding the meetings.
    ID at 14. Although the administrative judge seems to have co nstrued the Deputy
    Director’s testimony as demonstrating that the meetings completely stopped, we
    read the testimony as suggesting that the meetings were held every 2 weeks, but
    some were cut short due to the appellant’s behavior. HT at 160-61 (testimony of
    the Deputy Director).
    ¶13        Further, although the administrative judge faults the Deputy Director for not
    explaining what it was about the appellant’s behavior that she found so
    problematic, the transcript shows that the administrative judge did not permit
    testimony on this issue because the appellant was not charged with misconduct.
    
    Id.
     Administrative judges have broad discretion in regulating the course of the
    hearing, but we find that it was an abuse of that discretion to exclude testimony
    about the appellant’s conduct at PIP meetings and then rely, in part, on the
    absence of that testimony to find that the agency failed to meet its burden . See
    Beck v. Department of the Navy, 
    997 F.3d 1171
    , 1184-86 (Fed. Cir. 2021)
    (finding that administrative judges abused their discretion by preve nting an
    appellant from deposing witnesses relevant to his case); see generally Thomas v.
    U.S. Postal Service, 
    116 M.S.P.R. 453
    , ¶ 4 (2011) (explaining that an
    administrative judge has broad discretion to regulate the course of the hearing and
    exclude evidence that has not been shown to be relevant or material, but a party
    may establish an abuse of that discretion if the disallowed evidence could have
    affected the outcome); Fulton v. Department of the Army, 
    95 M.S.P.R. 79
    ,
    ¶¶ 11-16 (2003) (recognizing that although administrative judges have broad
    discretion to exclude witnesses if a party has not shown their testimony would be
    relevant, material, and nonrepetitious, the administrative judge abused his
    discretion   by   excluding   certain   witnesses   that   would   have   provided
    relevant testimony).
    9
    ¶14         At the hearing, the Assistant Director also described meeting with the
    appellant on a regular basis. HT at 337-38, 340-41 (testimony of the Assistant
    Director). The agency asked what kind of meetings he had with the appellant
    during the PIP and the Assistant Director responded, “we had informal
    meeting[s], and we had progress status – progress meeting[s].              The progress
    meeting used to be every two weeks.” HT at 340. The Assistant Director also
    stated that he talked with the appellant, informally, at least once a week.               
    Id. at 341
    .   In addition, the Assistant Director’s proposal to remove the appellant
    described holding PIP meetings with the appellant and the Deputy Director, and
    indicates that some were unproductive because of the appellant’s attitude.
    I-2 AF, Tab 12 at 77. Despite this testimony and evidence, the administrative
    judge found that the Assistant Director “did not mention any meetings with the
    appellant and [the Deputy Director] in his hea ring testimony.                 That seems
    particularly odd if, as [the Deputy Director] asserted, those meetings ceased
    because of the appellant’s behavior.” ID at 15.
    ¶15         The administrative judge found that the appellant testified that the Deputy
    Director did not give him any feedback during the PIP. ID at 14. However, this
    overlooks    or     at   least   oversimplifies   the   appellant’s   actual    testimony.
    The appellant did testify that he felt as if he did not receive sufficient feedback
    from the Assistant Director for purposes of improving, and the Deputy Director
    “was not involved at all in the PIP.” HCD (testimony of the appellant, 8:01).
    However, he later acknowledged having meetings with the Deputy Director in her
    office during the PIP period, without indicating how often t hey occurred or
    suggesting that they altogether ceased at some point.           HCD (testimony of the
    appellant, 8:55).
    ¶16         Aside from the appellant’s testimony on this matter, the appellant’s
    response to the proposed removal also included an assertion that the Assis tant
    Director “began attending the PIP meetings in mid-October,” which further
    evidences the existence of these meetings, generally. I-2 AF, Tab 12 at 41. The
    10
    administrative judge appears to have overlooked that evidence. ID at 14-15. She
    also appears to have overlooked relevant language in the proposal to remove the
    appellant. 
    Id.
     The administrative judge acknowledged one notation about the
    Assistant Director and the AIC meeting with the appellant to provide feedback,
    finding that it supported a conclusion that the Deputy Director did not participate
    in PIP meetings. ID at 15 (citing I-2 AF, Tab 12 at 80). However, she did not
    acknowledge other notations in the proposal, which specifically described the
    Assistant Director and the Deputy Director holding PIP progress meetings with
    the appellant. I-2 AF, Tab 12 at 72, 77.
    ¶17         We appreciate the administrative judge’s concern that the agency failed to
    present detailed documentary evidence of biweekly PIP meetings. ID at 15-16;
    cf. 
    Thompson, 122
     M.S.P.R. 372, ¶¶ 20-26 (crediting an appellant’s testimony
    that his supervisor provided only 2 of the 21 promised meetings during an
    improvement period, over testimony from the supervisor to the contrary, in part
    because the agency failed to present meeting notes or memoranda).               We also
    recognize the appellant’s general assertion that he did not receive adequate
    feedback. HCD (testimony of the appellant, 8:01). Nevertheless, the substantial
    evidence burden of proof is not a high one. 7 See, e.g., Towne v. Department of
    the Air Force, 
    120 M.S.P.R. 239
    , ¶ 6 (2013) (recognizing that substantial
    evidence is a lesser standard of proof than preponderance of the evidence a nd, to
    7
    The administrative judge also observed that the Assistant Director, who was actively
    serving as the appellant’s first-line supervisor by August or September 2012, was not
    aware of pertinent aspects of the PIP, including the performance defici encies that led to
    it or the specific requirements of it, until he received a copy of the PIP in
    November 2012. ID at 15-17. According to the administrative judge, the approximate
    44-day period after which the Assistant Director had a copy of the appella nt’s PIP letter
    containing the exact requirements of the PIP was insufficient to afford the appellant a
    reasonable opportunity to improve. 
    Id.
     On remand, the administrative judge should
    consider whether evidence regarding the existence of performance meetings with the
    Deputy Director and the appellant’s own admission that the Assistant Director “began
    attending the PIP meetings in mid-October,” is sufficient for the agency to meet its
    burden to show that it provided the appellant with an opportunity to im prove. I-2 AF,
    Tab 12 at 41.
    11
    meet this standard, the agency’s evidence need not be more persuasive than that
    of the appellant).
    ¶18         To summarize, the appellant’s PIP ran for a lengthy period, between
    July 2012 and January 2013. Among other things, the record includes testimony
    from the AIC that she reviewed the appellant’s work on the DEC review project
    throughout the PIP and provided feedback. HT at 10-11, 79, 101 (testimony of
    the AIC).    It also includes testimony from the Assistant Director and Deputy
    Director that they regularly met with the appellant and provided feedback. HT
    at 160-61 (testimony of the Deputy Director), 340-41 (testimony of the Assistant
    Director).   Their testimony is supported by the appellant’s testimony and
    documentation showing work he produced during the PIP with critiques of that
    work from both the AIC and the Assistant Director and specific instructions for
    the appellant to make revisions. I-2 AF, Tab 22 at 21-29, Tab 23 at 4-36, Tab 24
    at 4-24; HCD (testimony of the appellant, 8:55).       Additionally, the record
    includes a detailed memo memorializing an October 2012 meeting between the
    appellant, the Assistant Director, and the AIC describing the appellant’s
    deficiencies, specific areas of concern, and recommendations for moving forward.
    I-2 AF, Tab 25 at 9-10.    Subsequent messages memorialize a December 2012
    meeting between the same individuals, also talking about areas of needed
    improvement and corresponding resources. 
    Id. at 5, 7
    . The record also includes
    evidence of the appellant completing a number of training courses during the
    relevant period, consistent with the agency’s promise that it would look for and
    schedule training that would help improve his performance.     Compare I-2 AF,
    Tab 12 at 100, with I-2 AF, Tab 27 at 26.
    ¶19         On remand, the administrative judge should allow the parties to submit
    additional argument and evidence regarding the PIP meetings, because she
    hindered the parties’ ability to do so below.    She must then issue new and
    complete findings as to whether the agency proved by substantial evidence that it
    gave the appellant a reasonable opportunity to improve and demonstrate
    12
    acceptable performance. Among other things, those findings should consider and
    address the evidence described above.
    On remand, the administrative judge should make new findings as to whether the
    agency met its burden of showing that the appellant’s performance
    remained unacceptable.
    ¶20         In placing the appellant on the PIP, in July 2012, the agency explained that
    his performance had fallen below acceptable levels in seven core competencies
    across all three of his critical elements.   I-2 AF, Tab 12 at 84, 95, 99. In its
    April 2013 proposal to remove him, the agency indicated that the appellant’s
    performance remained unacceptable in three core competencies across two critical
    elements.       
    Id. at 71, 76-80
    .   Specifically, the agency determined that his
    performance remained unacceptable for the “professional knowledge” core
    competency and its parent critical element, “job knowledge and technical ski lls,”
    as well as the “technical skills” and “analytical skills” core competencies and
    their parent critical element, “application of job knowledge and technical skills.”
    
    Id. at 76-79
    .
    ¶21         The administrative judge did not substantively address whether the
    appellant’s performance remained unacceptable. Instead, the administrative judge
    concluded that the agency failed to meet its burden for this criterion because the
    appellant’s performance standards of record differed from the standards used for
    his removal.       ID at 18-22.     According to the administrative judge, those
    inconsistencies were fatal to the agency’s case. 
    Id.
     We disagree.
    ¶22         The appellant’s performance plan of record, as signed by the appellant each
    year and further documented by the agency’s official performance appraisal
    manual, identifies the critical elements of his position and defines four rating
    levels.     I-2 AF, Tab 13 at 6-17, Tab 17 at 4-26, Tab 26 at 10, 30-31, Tab 27
    at 16-24. Most relevant to this appeal, the plan defines the lowest t wo ratings as:
    Fully Successful:   The employee’s performance demonstrates
    achievement of, or substantial progress toward, meeting the core
    competencies. Employees must average a “2” or higher on the core
    13
    competencies identified within the Element in order to be rated Fully
    Successful for the Element overall.
    Unacceptable: The employee’s performance fails to demonstrate
    achievement of or progress toward achievement of any one of the
    core competencies within the Element; performance has a negative
    consequence on organizational goals. Employees must be rated
    Unacceptable for the overall Element if any of the core competencies
    are rated “1” within the Element.
    I-2 AF, Tab 13 at 6, Tab 26 at 30-31. 8 If an employee is unsuccessful in one or
    more critical elements, his summary rating will likewise be unacceptable.
    I-2 AF, Tab 13 at 6.     Based on this performance plan, if all other chapter 43
    requirements are met, a rating of “1” in any core competency would support a
    performance-based removal.        Id.; see Lee, 
    115 M.S.P.R. 533
    , ¶ 5; see also
    Wallace v. Department of the Air Force, 
    879 F.2d 829
    , 834 (Fed. Cir. 1989)
    (recognizing that an appellant’s failure to meet a single component of one
    critical    element     may      be    sufficient    to     justify    removal        for
    unacceptable performance).
    ¶23         As the administrative judge correctly noted, the agency’s various
    documentation and testimony contain some inconsistent or imprecise language in
    describing the appellant’s performance and performance expectations.                  ID
    at 18-22. For example, in one notation, the PIP provided the following: “[a]s
    stated in your performance plan, in order for performance to be considered as
    being at the Fully Successful level for a GS-12, you must generally and with
    consistency meet the standards identified at the Fully Successful l evel.” I-2 AF,
    Tab 12 at 85; ID at 17 n.11, 21-22. However, that is not the language used in the
    appellant’s performance plan. See supra ¶ 22. The statement is also circular,
    8
    The agency’s official performance appraisal manual provides different definitions for
    different employees. I-2 AF, Tab 26 at 29-31. Based on that manual, the performance
    of Office of Audit employees can be deemed “unacceptable” based on a single core
    competency, but employees in some other components can be deemed “unacceptable”
    only if they are deficient in a majority of core competencies. Id. The appellant has
    acknowledged that he was employed in the Office of Audit. IAF, Tab 1 at 2.
    14
    essentially warning that the appellant would not be fully successful unless he met
    the fully successful standards.      In another example, the Assistant Director’s
    appraisal of the appellant after the PIP included a form on which he selected
    ratings for each critical element and its corresponding core competencies.
    I-2 AF, Tab 48 at 2-13; ID at 19-21. Although the Assistant Director completed
    the form consistent with the appellant’s actual performance plan, in which failure
    in a single core competency warranted an “unacceptable” rating for its parent
    critical element, the form’s instructions described a performance standard that
    did not apply. 9 Compare I-2 AF, Tab 13 at 6, with I-2 AF, Tab 48 at 3-8.
    ¶24         Elsewhere, in the proposal to remove the appellant, the agency introduced
    additional language.      While discussing the “professional knowledge” core
    competency, the proposal indicated that the appellant “more than occasionally
    failed to demonstrate a complete understanding and knowledge of different parts
    of a work paper.” I-2 AF, Tab 12 at 76; ID at 20. However, that language is not
    in the appellant’s performance plan.
    ¶25         Although we appreciate the administrative judge’s concern for these and
    other similar instances of the agency using inconsistent or imprecise language, as
    well as the Assistant Director’s mistakenly using an inapplicable form, ID
    at 18-22, we disagree that they are fatal to the agency’s case. The appellant’s
    performance standards remained the same before, during, and after the PIP. The
    agency is required to present merely substantial evidenc e that the appellant’s
    performance remained unacceptable in one or more of the critical elements for
    which he was provided an opportunity to demonstrate acceptable performance,
    9
    The form’s instructions provided that a critical element rating was based on the
    majority of its core competencies. I-2 AF, Tab 48 at 3. That standard is consistent with
    the performance standard for employees in offices other than the appellant’s. See supra
    ¶ 22 n.8. The administrative judge discussed the standard described on the form,
    without acknowledging either that the standard applied to those other employees or that
    the Assistant Director ignored those standards and properly completed the form
    consistent with the appellant’s performance plan. ID at 19-20.
    15
    i.e., his “performance fail[ed] to demonstrate achievement of or progress towar d
    achievement of any one of the core competencies within the Element;
    performance       ha[d]   a   negative   consequence    on   organizational    goals.”
    I-2 AF, Tab 13 at 6; Lee, 
    115 M.S.P.R. 533
    , ¶ 5.
    ¶26            Because we are remanding this appeal, we do not make findings on whether
    the agency met its burden to show the appellant’s performance was unacceptable
    while on the PIP. As the hearing officer, the administrative judge is in the best
    position to make factual findings and detailed credibility assessments on this
    issue.      Mastrullo v. Department of Labor, 
    123 M.S.P.R. 110
    , ¶ 27 (2015).
    If, after any additional evidence presented on remand, she finds that the agency
    gave the appellant a reasonable opportunity to improve and demonstrate
    acceptable performance, she should make new findings as to whether the agency
    met its burden to prove, by substantial evidence, that the appellant’s performance
    remained unacceptable. These findings should be consistent with our analysis,
    above, of this issue.
    On remand, the administrative judge should make new findings as to the
    appellant’s EEO reprisal claim.
    ¶27            As noted above, the administrative judge denied the appellant’s affirmative
    defenses of retaliation for engaging in EEO activity, discrimination on the bases
    of sex, race, and national origin, and disability discrimination on the basis of a
    failure to accommodate. ID at 22-34.        The appellant does not challenge these
    findings on review. Nonetheless, we have reviewed the administrative judge’s
    findings and discern no basis to disturb her findings regarding the appellant’s
    race, sex, national origin, and disability discrimination claims. 10
    10
    As the administrative judge considered the appellant’s claims of sex discrimination,
    race discrimination, national origin discrimination, and EEO reprisal, she applied the
    burden shifting scheme set out in Savage v. Department of the Army, 
    122 M.S.P.R. 612
    ,
    ¶ 51 (2015). ID at 23-24. Regarding the sex, race, and national origin discrimination
    claims, the administrative judge found that the appellant failed to prove that any of
    those considerations was a motivating factor in this removal action. ID at 31-34.
    During the period that followed the initial decision, the Board found that, in order to
    16
    ¶28         Turning to the appellant’s EEO activity, the administrative judge found that
    the appellant proved that a prior discrimination claim was a motivating factor in
    his removal, ID at 24-29, but the agency proved that it would have taken the same
    removal action in the absence of that improper motive, ID at 29-31. During the
    period that followed the initial decision in this appeal, the Board recognized that
    although the motivating factor standard applies to claims of reprisal for engaging
    in activity protected under Title VII, an appellant must prove but-for causation in
    the first instance for a claim of reprisal for engaging in activity protected under
    the Americans with Disabilities Act Amendments Act of 2008. Pridgen v. Office
    of Management & Budget, 
    2022 MSPB 31
    , ¶¶ 16, 21, 35-40; Haas v. Department
    of Homeland Security, 
    2022 MSPB 36
    , ¶ 32.              Accordingly, the nature of the
    appellant’s EEO activity is relevant, but the nature of that activity is not apparent
    to us—the initial decision and numerous pleadings submitted by the parties
    simply refer to the appellant’s EEO activity as discrimination claims, generally.
    E.g., ID at 24-28; I-2 AF, Tab 61 at 24-28.
    ¶29         In issuing a remand initial decision, the administrative judge should make
    new findings regarding the appellant’s EEO reprisal claim, applying the proper
    standard or standards. We recognize that her analysis is, absent new evidence,
    unlikely to alter her conclusion that the appellant’s affirmative defense of EEO
    reprisal fails. See Pridgen, 
    2022 MSPB 31
    , ¶ 21 n.4 (noting that some courts
    consider but-for standard to be more onerous).                Nonetheless, we find it
    appropriate to remand this issue to the administrative judge to make findings in
    the first instance.
    attain full relief for claims arising under Title VII, the appellant must prove that
    discrimination was a but-for cause of the action. Pridgen v. Office of Management &
    Budget, 
    2022 MSPB 31
    , ¶¶ 22, 42. Because the administrative judge found that the
    appellant failed to prove that his sex, race, or national origin was a motivating factor in
    his removal, and the parties have not disagreed on review, we do not reach the question
    of whether his sex, race, or national origin was a but-for cause of the removal action.
    Id., ¶ 22.
    17
    On remand, if the agency meets its burden, the administrative judge should
    consider the appellant’s harmful error claim.
    ¶30        Because she found that the agency failed to meet its burden, the
    administrative judge found it unnecessary to address the appellant’s claim of
    harmful procedural error. ID at 22 n.12. The appellant alleged that his PIP used
    the wrong performance standards and this resulted in a harmful error.
    I-2 AF, Tab 29 at 17; see generally 
    5 C.F.R. § 1201.56
    (b)(2)(i)(C) (recognizing
    that an appellant bears the burden of proving harmful procedural error by
    preponderant evidence); Stephen v. Department of the Air Force, 
    47 M.S.P.R. 672
    , 681, 685 (1991) (recognizing that an agency error is harmful only when the
    record shows that the procedural error was likely to have caused the agency to
    reach a conclusion different from the one it would have reached in the absence or
    cure of the error). If, on remand, the administrative judge finds the agency met
    its burden, she should make findings on the appellant’s harmful error claim.
    ¶31        In conclusion, we must remand the appeal in light of Santos. On remand,
    the administrative judge shall accept argument and evidence on the issue of
    whether the appellant’s performance was unacceptable prior to the agency placing
    him on a PIP. The administrative judge should also permit the parties to present
    evidence as to why some of the appellant’s PIP meetings ended early. She shall
    hold a supplemental hearing if appropriate.      See Lee, 
    2022 MSPB 11
    , ¶ 17.
    The administrative judge shall then issue a new initial decision consistent with
    Santos. See 
    id.
    ¶32        If the agency makes the additional showing required under Santos on
    remand, the administrative judge may incorporate her prior findings regarding the
    agency proving that OPM approved its performance appraisal system, the agency
    communicating to the appellant his performance standards, and the validity of its
    performance standards.    See supra ¶ 5.   The administrative judge should then
    revisit her findings, consistent with our guidance above, regarding the agency’s
    burden of proving that it gave the appellant a reasonable opportunity to improve
    18
    and demonstrate acceptable performance and that his performance remained
    unacceptable. Supra ¶¶ 7-26. If the argument or evidence on remand regarding
    the appellant’s pre-PIP performance and the reason some PIP meetings ended
    early affects the administrative judge’s analysis of the agency’s burden or the
    appellant’s affirmative defenses, she should address such argument or evidence in
    the remand initial decision, while also ensuring that the correct standards are
    applied. See Spithaler v. Office of Personnel Management, 
    1 M.S.P.R. 587
    , 589
    (1980) (explaining that an initial decision must identify all material issues of fact
    and law, summarize the evidence, resolve issues of credibility, and include the
    administrative judge’s conclusions of law and his legal reasoning, as well as the
    authorities on which that reasoning rests); supra ¶ 27 n.10, ¶ 28.
    ORDER
    ¶33         For the reasons discussed above, we REMAND this case to the regional
    office for further adjudication in accordance with this Remand Order.
    FOR THE BOARD:                                    /s/ for
    Jennifer Everling
    Acting Clerk of the Board
    Washington, D.C.