Pamela Longmire v. Nuclear Regulatory Commission ( 2023 )


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  •                            UNITED STATES OF AMERICA
    MERIT SYSTEMS PROTECTION BOARD
    PAMELA LONGMIRE,                                DOCKET NUMBER
    Appellant,                          DC-0752-20-0460-I-2
    v.
    NUCLEAR REGULATORY                              DATE: August 25, 2023
    COMMISSION,
    Agency.
    THIS FINAL ORDER IS NONPRECEDENTIAL 1
    Karen J. Malachi and Peggy Jones Golden, Atlanta, Georgia, for the
    appellant.
    Cathy Scott, Washington, D.C., for the agency.
    Garett Dane Henderson and Vinh Hoang, Rockville, Maryland, for the
    agency.
    BEFORE
    Cathy A. Harris, Vice Chairman
    Raymond A. Limon, Member
    FINAL ORDER
    ¶1         The agency has filed a petition for review of the initial decision, which
    reversed the agency’s removal decision and granted the appellant’s affirmative
    1
    A nonprecedential order is one that the Board has determined does not add
    significantly to the body of MSPB case law. Parties may cite nonprecedential orders,
    but such orders have no precedential value; the Board and administrative judges are not
    required to follow or distinguish them in any future decisions. In contrast, a
    precedential decision issued as an Opinion and Order has been identified by the Board
    as significantly contributing to the Board’s case law. See 
    5 C.F.R. § 1201.117
    (c).
    2
    defenses of disability discrimination based on a failure to accommodate and
    harmful procedural error. Generally, we grant petitions such as this one only in
    the following circumstances: the initial decision contains erroneous findings of
    material fact; the initial decision is based on an erroneous interpretation of statute
    or regulation or the erroneous application of the law to the facts of the case; the
    administrative judge’s rulings during either the course of the appeal or the initial
    decision were not consistent with required procedures or involved an abuse of
    discretion, and the resulting error affected the outcome of the case; or new and
    material evidence or legal argument is available that, despite the petitioner ’s due
    diligence, was not available when the record closed.         Title 5 of the Code of
    Federal Regulations, section 1201.115 (
    5 C.F.R. § 1201.115
    ).             After fully
    considering the filings in this appeal, we conclude that the petitioner has not
    established any basis under section 1201.115 for granting the petition for review.
    Therefore, we DENY the petition for review. Except as expressly MODIFIED to
    clarify and supplement the administrative judge’s findings regarding the
    appellant’s affirmative defenses, we AFFIRM the initial decision.
    BACKGROUND
    ¶2         The appellant was employed as a Project Manager with the agency’s Office
    of Nuclear Material Safety and Safeguards. See Longmire v. Nuclear Regulatory
    Commission, MSPB Docket No. DC-0752-20-0460-I-1, Initial Appeal File (IAF),
    Tab 1 at 1, Tab 7 at 24. By a letter dated January 8, 2020, the agency proposed
    the appellant’s removal based on a charge of absence without leave (AWOL),
    supported by 33 specifications covering the period from November 12, 2019,
    through January 2, 2020. IAF, Tab 1 at 6-10. The appellant provided a written
    response to the proposal with supporting documentation. IAF, Tab 7 at 45-62.
    After considering the appellant’s response, the deciding official issued a decision
    that sustained the AWOL charge and all 33 specifications, removing the appellant
    from her position, effective February 21, 2020. IAF, Tab 1 at 17 -22.
    3
    ¶3        The appellant filed a Board appeal and requested a hearing. IAF, Tab 1
    at 2. She raised affirmative defenses of discrimination on the bas es of disability,
    age, and race, and alleged that the agency committed a prohibited personnel
    practice and engaged in harmful procedural error by removing her.          
    Id. at 3
    .
    After holding the first 2 days of the requested hearing, the appeal was dismissed
    without prejudice to refiling. IAF, Tab 55; see IAF, Tabs 50, 52. The appeal was
    subsequently refiled, see Longmire v. Nuclear Regulatory Commission, MSPB
    Docket No. DC-0752-20-0460-I-2, Appeal File (I-2 AF), Tab 1, and after a third
    hearing day the administrative judge issued an initial decision reversing the
    removal action.   I-2 AF, Tab 4, Initial Decision (ID).     He concluded that the
    agency discriminated against the appellant based on a failure to accommodate her
    disability when it removed her, and so the agency action could not be sustained.
    ID at 3-19; see I-2 AF, Tab 3. The administrative judge also determined that the
    agency committed harmful error in the application of its procedures by failing to
    comply with its Management Directive and the collective bargaining agreement
    (CBA) when it denied the appellant reasonable accommodation.          ID at 21-23.
    Finally, the administrative judge determined that the appellant failed to prove her
    affirmative defenses of disparate treatment disability discrimination and
    discrimination based on sex and race.        ID at 19-21.     Because the agency
    committed harmful procedural error and engaged in disability discrimination
    based on its failure to accommodate the appellant when it removed her, the
    administrative judge reversed the removal action. ID at 1, 23.
    ¶4        The agency timely filed a petition for review. Petition for Review (PFR)
    File, Tab 1. The appellant has filed a response in opposition to the petition for
    review, and the agency has filed a reply. PFR File, Tabs 3, 5.
    4
    DISCUSSION OF ARGUMENTS ON REVIEW
    The administrative judge did not err in concluding that the agency discriminated
    against the appellant based on its failure to accommodate her disability.
    ¶5         The administrative judge reversed the removal, finding that it was based on
    the agency’s failure to accommodate the appellant’s disability.           ID at 3.   On
    review, the agency argues that the administrative judge incorrectly concluded that
    the appellant proved this affirmative defense. PFR File, Tab 1 at 12-18, 23-31.
    Specifically, the agency argues that the administrative judge erred by:
    (1) neglecting to address how the agency’s failure to accommodate the appellant’s
    disability caused the charged misconduct; (2) determining that it failed to engage
    in the interactive process; (3) finding that the appellant was a qualified individual
    with a disability; and, (4) concluding that the appellant’s request for full-time
    telework 2 did not constitute an undue hardship on the agency. 
    Id. at 12-18, 23-31
    .
    Applicable legal standard
    ¶6         The Board adjudicates claims of disability discrimination raised in
    connection with an otherwise appealable action under the substantive standards of
    section 501 of the Rehabilitation Act, which has incorporated the standards of the
    2
    The parties refer to the appellant’s request to work from home as a request for
    full-time telework, and Article 7 of the CBA, which governs telework, includes a
    provision that explicitly covers “Full-Time Telework.” IAF, Tab 24 at 42-43. We note
    that the terms “telework” and “remote work” are distinct work arrangements, and are
    often improperly used interchangeably. U.S. Office of Personnel Management, 2021
    Guide to Telework and Remote Work in the Federal Government at 11 (hereafter “OPM
    Guide to Telework and Remote Work in the Federal Government”), available at
    https://www.opm.gov/telework/documents-for-telework/2021-guide-to-telework-and-
    remote-work.pdf. In practice, telework “is a work arrangement that allows employees
    to have regularly scheduled days on which they telework and regularly scheduled days
    when they work in their agency worksite.” 
    Id.
     By contrast, remote work “is an
    alternative work arrangement that involves an employee performing their official duties
    at an approved alternative worksite away from an agency worksite, without regularly
    returning to the agency worksite during each pay period.” 
    Id. at 53
    . Here, although the
    appellant’s request to work from her home full-time appears to fall within the definition
    of remote work in the OPM Guide to Telework and Remote Work in the Federal
    Government, because the parties considered the appellant’s request as a request for
    “full-time telework” under the CBA we will refer to it as telework in this order.
    5
    Americans with Disabilities Act (ADA) as amended.           Haas v. Department of
    Homeland Security, 
    2022 MSPB 36
    , ¶ 28. Under the relevant provisions, it is
    illegal for an employer to “discriminate against a qualified individual on the basis
    of disability.” Id.; 
    42 U.S.C. § 12112
    (a). A qualified individual with a disability
    is one who can “perform the essential functions of the . . . position that such
    individual holds or desires” with or without accommodation. Haas, 
    2022 MSPB 36
    , ¶ 28; 
    42 U.S.C. § 12111
    (8); see 
    29 C.F.R. § 1630.2
    (m).            An agency is
    required to provide reasonable accommodation to an otherwise qualified
    individual with a disability, unless the agency can show that doing so would
    cause an undue hardship on its business operations. 
    42 U.S.C. § 12112
    (b)(5);
    Haas, 
    2022 MSPB 36
    , ¶ 28; Clemens v. Department of the Army, 
    120 M.S.P.R. 616
    , ¶ 10 (2014).     Reasonable accommodation includes modifications to the
    manner in which a position is customarily performed in order to enable a
    qualified individual with a disability to perform the essential job functions, or
    reassigning the employee to a vacant position whose duties the employee can
    perform. Clemens, 
    120 M.S.P.R. 616
    , ¶ 10.
    ¶7         In the initial decision, the administrative judge determined the following:
    (1) the appellant was an individual with a disability based on her asthma, chronic
    rhinosinusitis, and allergy exacerbation conditions, which substantial ly limit her
    ability to breathe; (2) she was a qualified individual with a disability because she
    could safely and efficiently perform the essential functions of her position; (3) the
    decision to remove her was based on her disability insofar as the agency failed to
    engage in the reasonable accommodation interactive process or otherwise attempt
    to accommodate her before removing her; and (4) accommodating the appellant
    by permitting her to telework would not have caused the agency undue hardship.
    ID at 4-19. On review, the agency has not disputed the administrative judge’s
    finding that the appellant is an individual with a disability, so we need not
    address that finding. We turn now to consider each of the remaining findings.
    6
    We agree with the administrative judge’s finding that the appellant
    was a qualified individual with a disability.
    ¶8         As previously noted, a qualified individual with a disability is a person who
    can   perform   the   essential   functions   of   her   position   with   or   without
    accommodation. 
    42 U.S.C. § 12111
    (8). The Board has indicated that the core
    duties of a position are synonymous with the essential functions of a position
    under the ADA, as amended, i.e., the fundamental job duties of the position, not
    including marginal functions.         Haas, 
    2022 MSPB 36
    , ¶ 21; Clemens,
    
    120 M.S.P.R. 616
    , ¶ 6; 
    29 C.F.R. § 1630.2
    (n)(1). A job duty may be considered
    essential for a number of reasons, including, among other things, because the
    reason the position exists is to perform that function, because of the limited
    number of employees available among whom the performance of that job function
    can be distributed, or because the function is highly specialized so that the
    incumbent is hired for his or her expertise or ability to perform the particular
    function.   Haas, 
    2022 MSPB 36
    , ¶ 21; Clemens, 
    120 M.S.P.R. 616
    , ¶ 6.                In
    determining whether a particular function is “essential,” the Board will c onsider a
    number of factors, such as the employer’s judgment as to which functions are
    essential, written position descriptions, the amount of time spent performing the
    function, and the consequences of not requiring the incumbent to perform the
    function. Clemens, 
    120 M.S.P.R. 616
    , ¶ 6.
    ¶9         On review, the agency argues that the administrative judge failed to give
    adequate deference to agency management’s assessment of the appellant’s
    essential job duties, citing precedent from the Equal Employment Opportunity
    Commission (EEOC) and Federal appellate courts concerning the substantial
    deference given to employers to determine an employee’s essential job duties.
    PFR File, Tab 1 at 23-25. The agency also argues that the administrative judge
    inappropriately credited the appellant’s testimony concerning her job duties and
    failed to acknowledge testimony by comparator employees that the frequency
    with which certain job duties are performed varies among the different agency
    7
    branches. 
    Id. at 26-27
    . Finally, the agency argues that because there has not
    been an assessment of the appellant’s medical status and limitations since
    September 2018, it is impossible to determine whether she can perform the
    essential functions of her position. PFR File, Tab 1 at 22 -30.
    ¶10         To the extent the agency is challenging the administrative judge’s decision
    to credit the appellant’s testimony concerning the nature of her job duties over
    that of her former first-line supervisor, the Board has regularly held that it will
    not disturb an administrative judge’s findings when he considered the evidence as
    a whole, drew appropriate inferences, and made reason ed conclusions on issues of
    credibility.   Crosby v. U.S. Postal Service, 
    74 M.S.P.R. 98
    , 106 (1997);
    Broughton v. Department of Health and Human Services, 
    33 M.S.P.R. 357
    , 359
    (1987). Here, the administrative judge made credibility determinations based on
    his observation of each witness’s demeanor at the hearing, and we decline to
    disturb those findings on review.       See ID at 16-17, n.1 (citing Hillen v.
    Department of the Army, 
    35 M.S.P.R. 453
    , 458 (1987) (identifying the factors
    that an administrative judge must consider in making credibility determinations ));
    Haebe v. Department of Justice, 
    288 F.3d 1288
    , 1301 (Fed. Cir. 2002)
    (concluding that the Board generally must give deference to an administrativ e
    judge’s credibility determinations when they are based, explicitly or implicitly,
    on the observation of the demeanor of witnesses testifying at a hearing and may
    overturn such determinations only when it has “sufficiently sound” reasons for
    doing so).
    ¶11         Regarding the agency’s specific argument that the administrative judge
    failed to consider the testimony of the purported comparators concerning the role
    public meetings played in the appellant’s branch, the administrative judge did
    identify and discuss testimony from each of the comparators regarding the role
    public meetings played in their respective branches. ID at 18-19 (citing Aug. 19,
    2020 Hearing Transcript (HT 2) at 190-92, 216, 229-31, (testimony of purported
    comparators); I-2 AF, Oct. 23, 2020 Hearing Transcript (HT 3) at 225-26
    8
    (testimony of purported comparator)). The administrative judge’s decision not to
    specifically discuss the testimony from the comparators—none of whom were
    assigned to the appellant’s branch—concerning the frequency of public meetings
    in the appellant’s branch, does not mean that he did not consider that testimony
    and is not a basis for overturning his well-reasoned findings on review.      See
    Gardner    v.    Department     of   Veterans     Affairs,   
    123 M.S.P.R. 647
    ,
    ¶ 25 (2016) (concluding that the administrative judge’s failure to mention all of
    the evidence of record does not mean that he did not consider it in reaching his
    decision), clarified by Pridgen v. Office of Management and Budget , 
    2022 MSPB 31
    , ¶¶ 23-24; Marques v. Department of Health and Human Services, 
    22 M.S.P.R. 129
    , 132 (1984), aff’d, 
    776 F.2d 1062
     (Fed. Cir. 1985) (Table).
    ¶12        Regarding the agency’s assertion that, based on existing EEOC and Federal
    appellate court precedent, the administrative judge failed to give adequate
    deference to its determination about which of the appellant’s duties were
    essential, we disagree. Although the decision cited by the agency held that the
    inquiry into the essential functions of an employee’s job should not “second guess
    the employer or [] require the employer to lower company standards,” the court
    also held that the deference granted to agencies is “not absolute,” and that the
    agency’s assessment is one of several factors to be considered in determining
    which of the employee’s job functions are essential. PFR File, Tab 1 at 24-25;
    Vargas v. DeJoy, 
    980 F.3d 1184
    , 1188 (7th Cir. 2020); see Elledge v. Lowe’s
    Home Centers, LLC, 
    979 F.3d 1004
    , 1009 (4th Cir. 2020) (noting that an
    employer’s assessment of an employee’s job duties is entitled to “considerable
    deference” from the courts, but also acknowledging that the ADA states that other
    factors are also relevant to the question, and that the court’s assessment must
    “consult the full range of evidence bearing on the employer’s judgement. . .”);
    
    29 C.F.R. § 1630.2
    (n)(3) (identifying additional factors to be considered in
    determining whether a job duty is “essential,” including whether the position
    9
    exists to perform the function, whether a limited number of e mployees can
    perform the function, and whether the function is highly specialized).
    ¶13           Based on the appellant’s testimony describing her regular job duties and the
    frequency with which she performed them, as well as a review of the appellant’s
    position description, the administrative judge determined that the appellant could
    perform the essential functions of her position while teleworking. ID at 14-15;
    Hearing Compact Disc (HCD) 3 at 138-40 (testimony of appellant); IAF, Tab 26
    at 4.    He highlighted testimony from the appellant stating that she had not
    performed the two contested job functions since 2012 and 2016 respectively, as
    well as testimony from the appellant’s former first-line supervisor that did not
    indicate that the appellant had any issues completing her job duties while
    teleworking. ID at 15-17; see IAF, Aug. 18, 2020 Hearing Transcript (HT 1)
    (testimony of appellant’s former first-line supervisor); HT 3 at 123-28 (testimony
    of appellant).      Contrasting that testimony, the administrative judge cited
    testimony from the appellant’s first-line supervisor acknowledging that he was
    not aware whether the appellant had ever performed either of the challenged job
    functions, and testimony from the agency reasonable accommodation coordinator
    (RAC) acknowledging that the essential functions analysis considers the actual
    duties the employee performs, not just the generic duties described in an
    employee’s position description. ID at 17; HT 1 at 116-17, 125-26 (testimony of
    appellant’s first-line supervisor; HT 3 at 61-63). In the absence of “sufficiently
    sound” reasons for doing so, we discern no basis upon which to disturb the
    administrative judge’s credibility determinations in this regard or to reweigh the
    evidence or substitute our assessment of the record evidence for his.        Haebe,
    
    288 F.3d at 1302
    .
    ¶14           Finally, we find no merit in the agency’s argument that because the
    assessment of the appellant’s limitations provided by Federal Occupational
    Health (FOH) was sparse or outdated, it was not possible to assess whether she
    10
    could perform the essential functions of her position. 3 PFR File, Tab 1 at 28-30.
    Because we ultimately agree with the administrative judge’s finding that the
    agency’s failure to adequately engage in the interactive process is what caused
    the failure to accommodate the appellant’s disability, see infra ¶¶ 15-24, to
    whatever extent the agency now asserts that it was hindered in its ability to
    adequately assess the appellant’s medical limitations, it was the agency’s own
    actions that caused the hindrance.            Accordingly, we conclude that the
    administrative judge properly considered the relevant factors based on the entire
    record. We agree that the appellant was a qualified individual with a disability
    because she could perform the essential functions of her position with or without
    accommodation.
    The administrative judge’s finding that the agency failed to
    adequately engage in the interactive process is supported by the
    record.
    ¶15         The agency also challenges the administrative judge’s finding that it failed
    to engage in the interactive process by failing to properly process the appellant’s
    requests for telework. PFR File, Tab 1 at 13-17. Specifically, the agency argues
    that it made repeated efforts to engage in the interactive process and ins tead it
    was the appellant who failed to engage in the interactive process in good faith.
    3
    To the extent the agency suggests, for the first time on review, that the appellant’s
    traumatic brain injury (TBI) diagnosis affected her ability to complete her job functions
    and that an assessment of her limitations is necessary in light of her TBI condition, the
    agency did not raise this argument below and we need not consider it on review. PFR
    File, Tab 1 at 28-30. See Clay v. Department of the Army, 
    123 M.S.P.R. 245
    , ¶ 6 (2016)
    (noting that the Board generally will not consider an argument raised for the first time
    in a petition for review absent a showing that it is based on new and material evidence
    not previously available despite the party’s due diligence); Banks v. Department of the
    Air Force, 
    4 M.S.P.R. 268
    , 271 (1980) (same); 
    5 C.F.R. § 1201.115
    (d). Additionally,
    the record reflects that the agency RAC closed the appellant’s request for reasonable
    accommodation in connection with her TBI claim after the appellant failed to provide
    supporting medical documentation, and the administrative judge did not rely on the
    appellant’s TBI condition as a part of his finding that the agency failed to accommodate
    the appellant’s disability. HT 2 at 45-46 (testimony of agency RAC); IAF, Tab 22
    at 23-32; see ID at 6, 9-13.
    11
    
    Id.
     As the administrative judge observed, once an employee informs the agency
    that she requires an accommodation, the agency must engage in an interactive
    process to determine an appropriate accommodation. Kirkland v. Department of
    Homeland Security, 
    119 M.S.P.R. 74
    , ¶ 18 (2013); see Paris v. Department of the
    Treasury, 
    104 M.S.P.R. 331
    , ¶ 17 (2006) (finding an employee need only let her
    employer know in general terms that she needs accommodation for a medical
    condition).    A request for reasonable accommodation is the first step in the
    informal, interactive process between the individual and the employer. See EEOC
    Enforcement Guidance on Reasonable Accommodation and Undue Hardship
    under the Americans with Disabilities Act (EEOC Enforcement Guidance),
    Question      5,    Notice     No.      915.002     (Oct.     17,     2002),    available
    at https://www.eeoc.gov/laws/guidance/enforcement-guidance-reasonable-
    accommodation-and-undue-hardship-under-ada.             “The appropriate reasonable
    accommodation is best determined through a flexible, interactive process that
    involves both the employer and the individual with a disability. ” 29 C.F.R. part
    1630, appendix, § 1630.9.        Additionally, courts have generally required both
    parties to engage in this process in good faith. See Rehling v. City of Chicago,
    
    207 F.3d 1009
    , 1015-16 (7th Cir. 2000); Collins v. U.S. Postal Service,
    
    100 M.S.P.R. 332
    , ¶ 11 (2005).           Nevertheless, the failure to engage in the
    interactive process alone does not violate the Rehabilitation Act; rather the
    appellant must show that this omission resulted in failure to provide reasonable
    accommodation. Clemens, 
    120 M.S.P.R. 616
    , ¶ 17.
    ¶16         In the initial decision, the administrative judge relied on testimony from the
    agency’s RAC, who testified at length concerning the agency’s reasonable
    accommodation process. ID at 10-11 (citing HT 2) (testimony of agency RAC)).
    The   agency       RAC   testified   that,   pursuant   to   the    agency’s   reasonable
    accommodation policy, the agency should begin processing an employee’s request
    for accommodation no later than 5 days after the request is initiated, and the
    requesting employee’s supervisor must discuss the request with a Human
    12
    Resources (HR) representative. The RAC testified that she did not process any
    reasonable accommodation requests for the appellant during the period from
    September 24, 2019, through January 30, 2020. ID at 10-11. Observing that the
    appellant requested full-time telework on several occasions in 2019, including on
    September 24, 2019, October 8, 2019, November 6, 2019, and December 30,
    2019, the administrative judge concluded that the none of the requests were
    forwarded to the RAC as required under the reasonable accommodation policy .
    ¶17        On review, the agency argues that it engaged in the interactive process in
    good faith. It points to the fact that the appellant was provided with an enclosed
    office and an air purifier in October 2017, and cites an October 18, 2019 email
    from the appellant’s first-line supervisor, asking the appellant whether her current
    accommodations were adequate and requesting that she provide approp riate
    medical documentation to support her absences. PFR File, Tab 1 at 13-15; see
    IAF, Tab 23 at 43-44. The agency notes that the appellant failed to provide the
    requested medical documentation when asked and otherwise failed to provide
    evidence demonstrating that her prior accommodation of an enclosed office with
    an air purifier was not an effective accommodation. PFR File, Tab 1 at 15 -17.
    The agency also argues that the administrative judge incorrectly stated that the
    appellant’s first-line supervisor proposed her removal 1 week after he received
    her accommodation request, noting that the email cited by the administrative
    judge had not been addressed to the supervisor. 
    Id. at 16
    ; see ID at 11-12.
    ¶18        As an initial matter, there is no merit to the agency’s claim that the
    administrative judge failed to address that the appellant had been provided an
    accommodation for her respiratory condition that was “deemed to be effective by
    FOH and the [a]ppellant’s treating physicians,” or alternatively, that there was no
    medical evidence demonstrating that the existing accommodation was ineffective .
    PFR File, Tab 1 at 14, 16-17. The administrative judge specifically addressed
    these claims below, concluding that the identified accommodation, the in-office
    air purifier, was “clearly ineffective” based on the “overwhelming evidence” the
    13
    appellant provided demonstrating that she was unable to work in her office, even
    with the offered accommodation. ID at 17. The administrative judge made this
    determination based on his review of the evidence as a whole and his observation
    of the demeanor of the witnesses testifying at the hearing, and we decline to
    disturb those findings on review. See ID at 16-17, n.1 (citing Hillen, 35 M.S.P.R.
    at 458); Haebe, 
    288 F.3d at 1301
    .
    ¶19        Additionally, although the document the agency cites from the FOH
    physician noted that the in-office purifier “would be a medically reasonable way”
    of accommodating the appellant, he also observed that the appellant needed to be
    in an “extremely clean office environment” to work effectively and that telework
    as an accommodation “would likely be effective as well.” IAF, Tab 22 at 17. In
    a later correspondence to the agency RAC regarding the continuing severity and
    pervasiveness of the appellant’s condition, the FOH physician noted that the
    appellant’s condition was “quite severe” and that if she continued to comp lain of
    symptoms even when working in a private office with an air purifier, “she should
    be allowed to continue to telework.”     Id. at 65.   The appellant also provided
    additional medical documentation to agency officials dated August 2018 through
    January 2020, clearly indicating that her existing accommodations were not
    working and that she should not return to the office. IAF, Tab 7 at 50-56; HCD 3
    at 36-38 (testimony of the appellant).
    ¶20        We also find no reason to disturb the administrative judge’s finding that the
    agency failed to properly engage in the interactive process.    ID at 9-13. The
    administrative judge based his determination on the RAC’s failure to process any
    of the appellant’s requests between September 24, 2019, and January 30, 2020, as
    requests for reasonable accommodation, as well as the first-line supervisor
    proposing the appellant’s removal without giving the agency’s telework
    14
    coordinator adequate time to review the telework request denial. 4         ID at 12.
    Similarly, we are not persuaded by the agency’s argument that the appellant’s
    first-line supervisor’s request for medical documentation and the appellant’s
    failure to provide the requested information constituted clear examples of the
    agency’s good faith effort to engage in the interactive process and appellant’s
    failure to engage in the interactive process in good faith.        PFR File, Tab 1
    at 14-15.   As the agency RAC testified, after the interactive process was
    triggered, it was the RAC’s responsibility to coordinate with the appellant
    regarding the request, including requesting any necessary supporting medical
    documentation, so the appellant’s failure to provide medical documentation to her
    supervisor does not undermine the administrative judge’s finding that the agency
    failed to properly engage in the interactive process. 5 PFR File, Tab 1 at 15-16; ID
    at 12; HT 2 at 88-89 (testimony of agency RAC).
    ¶21        Finally, the agency disputes the administrative judge’s finding that the
    appellant’s supervisor issued the removal proposal “one week after he received
    the [a]ppellant’s [December 30, 2019] request for accommodation.” We agree
    with the agency that there is no evidence in the record indicating that the
    appellant’s first-line supervisor ever received the December 30, 2019 email, as
    the email was not addressed to the supervisor and there is no testimony in the
    4
    As noted supra footnote 2, the CBA includes a provision governing requests for
    “full-time telework” that appears to be applicable to the appellant’s requests to work
    from home. IAF, Tab 24 at 42-43 (Article 7.10). Under Article 7.3.5 of the CBA, if an
    employee requests a telework arrangement in order to enable her to perform the full
    range of her official duties, such a request is a request for reasonable accommodation
    that must be submitted to the agency RAC. IAF, Tab 24 at 38. Here, management
    officials did not follow this provision, and this failure appears to have caused the
    RAC’s failure to engage in the interactive process.
    5
    Although not addressed in the initial decision, the agency’s reasonable
    accommodation procedures specify that the agency must provide an interim
    accommodation to allow the employee to perform some or all of the essential fu nctions
    of her position while the accommodation request is under consideration, which the
    agency also failed to do. IAF, Tab 24 at 145.
    15
    record concerning him having received it. PFR File, Tab 1 at 16; HT 1 at 163-64
    (testimony of appellant’s first-line supervisor). Nevertheless, there is no dispute
    that the supervisor became aware of the appellant’s request approximately
    2 weeks later, and that the supervisor still failed to provide the information
    necessary for the telework coordinator to act on the appellant’s reconsideration
    request prior to the removal decision. ID at 11-12; IAF, Tab 25 at 36-44; HT 1
    at 163-65. Further, the agency has not disputed the administrative judge’s finding
    that agency officials, including the appellant’s first-line supervisor, failed to
    properly act on the appellant’s other requests for accommodation during the
    period from September 24, 2019, through January 30, 2020. ID at 10-12.
    ¶22        Accordingly, we find no error in the administrative judge’s determination
    that the agency failed to adequately engage in the interactive process by failing to
    process any of the appellant’s repeated requests for telework as requests for
    reasonable accommodation, and that this failure resulted in the failure to provide
    the appellant with reasonable accommodation.          ID at 9-13; see Clemens,
    
    120 M.S.P.R. 616
    , ¶ 17.
    The administrative judge did not err by concluding that
    accommodating the appellant would not cause the agency undue
    hardship.
    ¶23        The agency also argues that the administrative judge erred by concluding
    that accommodating the appellant would not cause the agency undue hardship.
    PFR File, Tab 1 at 30-31; see ID at 17-19. Specifically, the agency argues that,
    because the appellant failed to engage in the interactive process, the agency was
    unable to complete an individualized assessment of appellant’s needs and
    restrictions that would serve as the basis for determining an appropriate
    accommodation. PFR File, Tab 1 at 30-31.
    ¶24        As the administrative judge noted, after the appellant requested and was
    denied permanent telework through the agency’s ordinary telework policy, the
    appellant requested reconsideration of that decision through the telework
    16
    coordinator on December 30, 2019, noting that her disability prevented her from
    working in the office and that her pulmonologist recommended that she telework
    indefinitely. IAF, Tab 25 at 29; see ID at 10-11. As a part of the reconsideration
    process, the telework coordinator sent a set of questions to both the appellant and
    her first-line supervisor concerning the nature of the appellant’s job duties. IAF,
    Tab 25 at 33-43; HCD 2 at 154-55 (testimony of agency telework coordinator).
    After reviewing the first set of responses from each party, the telework
    coordinator sent a follow-up set of questions to the appellant’s supervisor. IAF,
    Tab 25 at 40; HCD 2 at 156-59 (testimony of agency telework coordinator). The
    appellant’s supervisor did not respond to the follow-up set of questions before the
    appellant’s removal was effectuated on February 21, 2020, and so the telework
    coordinator was unable to act on the appellant’s reconsideration request prior to
    her removal. IAF, Tab 25 at 44-45, 55; HT 2 at 157-58, 177-78 (testimony of
    agency telework coordinator).
    ¶25        In those follow-up questions, the telework coordinator sought clarification
    about factors that would have aided the agency in determining whether the
    appellant’s requested accommodation would cause the agency an undue hardship,
    including the frequency with which the appellant completed the job duties her
    supervisor     determined   were   not   portable,   and    potential    alternative
    accommodations.     IAF, Tab 25 at 40; HT 2 at 168-75, 177-79 (testimony of
    agency telework coordinator) (noting that questions sent to the appellant’s
    supervisor were intended to assist the agency in determining whether and to what
    extent the appellant’s full-time telework request would cause an undue burden on
    the agency, and to what extent the appellant’s non -portable duties could be
    redistributed within the branch without causing disruption to the agency’s
    operations).
    ¶26        The agency bears the burden of production to show that a reasonable
    accommodation would impose an undue hardship on the agency.               Henry v.
    Department of Veterans Affairs, 
    100 M.S.P.R. 124
    , ¶ 15 (2005).          Because the
    17
    appellant’s supervisor never provided responses to these follow -up questions and
    failed to properly process the appellant’s other requests for reasonable
    accommodation, to whatever extent the agency was hindered in its ability to
    assess the potential hardship that accommodating the appellant would have had on
    the agency’s operations, it was a problem of the agency’s own creation.
    Accordingly, we agree with the administrative judge’s finding that the ag ency
    failed to show that accommodating the appellant’s disability would impose an
    undue hardship on the agency’s operations.        Smith v. U.S. Postal Service,
    
    113 M.S.P.R. 1
    , ¶ 8 (2009) (concluding that the agency failed to meet its burden
    of proving that accommodating the appellant would impose an undue hardship) ;
    
    29 C.F.R. § 1630.9
    (a); see ID at 13, 17-19.
    The appellant established that the agency’s action was based on the agency’s
    failure to accommodate her disability.
    ¶27        The agency asserts that the administrative judge treated the appellant’s
    disability discrimination claim as the central question in the case, rather than as
    an affirmative defense, and “unless the agency’s actions regarding her
    accommodation were the cause of her misconduct ,” the agency’s actions should
    not excuse it. PFR File, Tab 1 at 12. The agency posits that the appellant was
    absent from duty on the days at issue in the AWOL charge, she ignored inquiries
    to request leave or otherwise communicate with management, and t he initial
    decision failed to address how the agency’s purported failure to provide the
    appellant telework as an accommodation excuses her misconduct. 
    Id. at 13
    .
    ¶28        An appellant alleging disability discrimination based on a failure to
    accommodate must show that the action appealed was “based on” her disability.
    Kirkland v. Department of Homeland Security, 
    119 M.S.P.R. 74
    , ¶ 18 (2013). As
    noted above, the AWOL charge upon which the agency based its removal action
    was supported by 33 specifications covering the period from November 12, 2019,
    through January 2, 2020, and the appellant has submitted evidence showing that
    existing accommodations had been ineffective and she was unable to physically
    18
    work in the office during that period due to her disability. Further, the appellant
    requested full-time telework on several occasions in 2019, including on
    September 24, 2019, October 8, 2019, November 6, 2019, and December 30,
    2019, and we have found that the agency failed to respond to these requests as
    required by the interactive process. Considering these findings, as well as the
    determination that the appellant was able to perform the essential functions of her
    position with the accommodation of telework, we find no merit in the agency’s
    argument that its failure to accommodate the appellant did not cause the charged
    misconduct. To the contrary, we find that the agency’s failure to provide the
    appellant with a reasonable accommodation did cause her absences during the
    period at issue, and we therefore conclude that the appellant has met her burden
    to show that the removal action was based on her disability.
    Conclusion
    ¶29         For the foregoing reasons, we agree with the administrative judge’s
    conclusion that the agency discriminated against the appellant based on its failure
    to accommodate her disability, and thus the removal decision cannot be sustained.
    We affirm the administrative judge’s findings regarding the appellant’s disparate
    treatment disability discrimination, race discrimination, and sex discrimination
    claims.
    ¶30         After the initial decision was issued, the Board issued an Opinion and Order
    clarifying   the   standard   and   methods   of   proof   for   disparate   treatment
    discrimination claims arising under both Title VII and the Rehabilitation Act.
    Pridgen, 
    2022 MSPB 31
    , ¶¶ 19-25, 35, 40. Having reviewed the relevant portions
    of the initial decision, we find that the administrative judge’s analysis was
    consistent with Pridgen. ID at 19-21. Because the appellant does not contest the
    administrative judge’s findings on her disparate treatment claims, we affirm these
    findings on review.
    19
    To the extent that the appellant previously raised affirmative defenses of reprisal
    for requesting reasonable accommodation and discrimination based on age, she
    effectively abandoned those claims.
    ¶31         In her response to the administrative judge’s affirmative defense order, the
    appellant identified her affirmative defenses as including, among other things, an
    allegation that she was “retaliated against as a result of her disability and request
    for accommodation.” IAF, Tab 17 at 8 (emphasis added). This could reasonably
    be interpreted as a claim of reprisal for requesting reasonable accommodation.
    Nevertheless, the administrative judge did not include this as an issue for
    adjudication in the prehearing conference summary nor did he render findings on
    this claim in the initial decision. IAF, Tab 31 at 2-3; ID at 3-23.
    ¶32         Aside from this single apparent reference to reprisal for requesting
    reasonable accommodation in her affirmative defense order response, the
    appellant, who was represented by an attorney, did not raise this claim in any of
    the other pleadings in the record below and did not object to the administrative
    judge’s failure to include this as an issue to be determined at hearing, nor does
    she identify it on review. PFR File, Tab 3. Applying the relevant factors, we
    find that to the extent the appellant previously attempted to raise this affirmative
    defense, she effectively abandoned it.      See Thurman v. U.S. Postal Service,
    
    2022 MSPB 21
    , ¶¶ 17-18 (identifying a nonexhaustive list of factors the Board
    should consider in assessing whether a previously-raised affirmative defense
    claim was abandoned or waived, including the following, among others: (1) the
    degree to which the appellant continued to pursue her affirmative defense in the
    proceedings below after initially raising it; (2) whether the appellant objected to a
    summary of the issues to be decided that failed to include the potential
    affirmative defense when she was specifically afforded an opportunity to object
    and the consequences of her failure were made clear; (3) whether the appellant
    raised her affirmative defense or the administrative judge ’s processing of the
    20
    affirmative defense claim in her petition for review; and (4) whether the appellant
    was represented during the course of her appeal).
    ¶33         Finally, as previously noted, the appellant also identified discrimination
    based on age as one of her affirmative defenses in her initial appeal. IAF, Tab 1
    at 3. Although the administrative judge acknowledged that the appellant raised
    this claim in her initial appeal, he did not address it in the initial decision. See ID
    at 2. After identifying this claim on her initial appeal form, the appellant, who
    obtained legal representation soon after filing her appeal, see IAF, Tab 14 at 4,
    failed to identify the age discrimination claim in her response to the
    administrative judge’s affirmative defense order, see IAF, Tab 17. She also did
    not file an objection to the administrative judge’s order summarizing the issues to
    be decided in the appeal, to the exclusion of all others, which did not include this
    claim.   See IAF, Tab 31.       Nor did she identify it in any of her prehearing
    submissions, see IAF, Tabs 29, 33-38, or address it during the hearing, 6 see IAF,
    Tabs 50, 52; I-2 AF, Tab 3. Additionally, she did not raise the administrative
    judge’s failure to adjudicate this affirmative defense claim in her response to the
    agency’s petition for review. See PFR File, Tab 3. Accordingly, we conclude
    that to the extent the appellant attempted to raise an affirmative defense of
    discrimination based on age, she effectively abandoned that claim. See Thurman,
    
    2022 MSPB 21
    , ¶¶ 17-18. 7
    6
    During testimony from one of the appellant’s purported comparators, the agency
    objected to a question concerning the comparator employee’s date of birth and the
    administrative judge questioned the relevance of the testimony, asking “[t]his is not an
    age discrimination case, is it?”, in response to which the appellant’s attorney agreed to
    withdraw the question, supporting our conclusion that this claim was abandoned. See
    HT 2 at 182-83 (testimony of appellant’s comparator).
    7
    An appellant’s harmful procedural error claim is moot when, as here, she is already
    entitled to all of the relief she would obtain if she were to prevail on that claim.
    Desjardin v. U.S. Postal Service, 
    2023 MSPB 6
    , ¶ 34. Accordingly, we need not
    address the agency’s assertions in its petition for review that the administrative judge
    erred in finding that the agency committed harmful procedural errors.
    21
    ORDER
    ¶34         We ORDER the agency to CANCEL the removal and to retroactively
    restore the appellant and to restore the appellant effective February 21, 2020. See
    Kerr v. National Endowment for the Arts, 
    726 F.2d 730
     (Fed. Cir. 1984). The
    agency must complete this action no later than 20 days after the date of this
    decision.
    ¶35         We also ORDER the agency to pay the appellant the correct amount of back
    pay, interest on back pay, and other benefits under the Office of Personnel
    Management’s regulations, no later than 60 calendar days after the date of this
    decision. We ORDER the appellant to cooperate in good faith in the agency’s
    efforts to calculate the amount of back pay, interest, and benefits due, and to
    provide all necessary information the agency requests to help it carry out the
    Board’s Order. If there is a dispute about the amount of back pay, interest due,
    and/or other benefits, we ORDER the agency to pay the appellant the undisputed
    amount no later than 60 calendar days after the date of this decision.
    ¶36         We further ORDER the agency to tell the appellant promptly in writing
    when it believes it has fully carried out the Board’s Order and of the actions it has
    taken to carry out the Board’s Order. The appellant, if not notified, should ask
    the agency about its progress. See 
    5 C.F.R. § 1201.181
    (b).
    ¶37         No later than 30 days after the agency tells the appellant that it has fully
    carried out the Board’s Order, the appellant may file a petition for enforcement
    with the office that issued the initial decision on this appeal if the appellant
    believes that the agency did not fully carry out the Board’s Order. The petition
    should contain specific reasons why the appellant believes that the agency has not
    fully carried out the Board’s Order, and should include the dates and results of
    any communications with the agency. 
    5 C.F.R. § 1201.182
    (a).
    ¶38         For agencies whose payroll is administered by either the National Finance
    Center of the Department of Agriculture (NFC) or the Defense Finance and
    Accounting Service (DFAS), two lists of the information and documentation
    22
    necessary to process payments and adjustments resulting from a Board decision
    are attached. The agency is ORDERED to timely provide DFAS or NFC with all
    documentation necessary to process payments and adjustments resulting from the
    Board’s decision in accordance with the attached lists so that payment can be
    made within the 60-day period set forth above.
    NOTICE TO THE APPELLANT REGARDING
    YOUR RIGHT TO REQUEST
    ATTORNEY FEES AND COSTS
    You may be entitled to be paid by the agency for your reasonable attorney
    fees and costs. To be paid, you must meet the requirements set forth at Title 5 of
    the United States Code (5 U.S.C.), sections 7701(g), 1221(g), or 1214(g). The
    regulations may be found at 
    5 C.F.R. §§ 1201.201
    , 1201.202, and 1201.203. If
    you believe you meet these requirements, you must file a motion for attorney fees
    and costs WITHIN 60 CALENDAR DAYS OF THE DATE OF THIS DECISION.
    You must file your motion for attorney fees and costs with the office that issued
    the initial decision on your appeal.
    NOTICE TO THE APPELLANT
    REGARDING YOUR RIGHT TO REQUEST
    COMPENSATORY DAMAGES
    You may be entitled to be paid by the agency for your compensatory
    damages, including pecuniary losses, future pecuniary losses, and nonpecuniary
    losses, such as emotional pain, suffering, inconvenience, mental ang uish, and loss
    of enjoyment of life. To be paid, you must meet the requirements set out at
    42 U.S.C. § 1981a.     The regulations may be found at 
    5 C.F.R. §§ 1201.201
    ,
    1201.202, and 1201.204. If you believe you meet these requirements, you must
    file a motion for compensatory damages WITHIN 60 CALENDAR DAYS OF
    THE DATE OF THIS DECISION. You must file your motion with the office t hat
    issued the initial decision on your appeal.
    23
    NOTICE OF APPEAL RIGHTS 8
    The initial decision, as supplemented by this Final Order, constitutes the
    Board’s final decision in this matter.      
    5 C.F.R. § 1201.113
    .      You may obtain
    review of this final decision. 
    5 U.S.C. § 7703
    (a)(1). By statute, the nature of
    your claims determines the time limit for seeking such review and the appropriate
    forum with which to file. 
    5 U.S.C. § 7703
    (b). Although we offer the following
    summary of available appeal rights, the Merit Systems Protection Board does not
    provide legal advice on which option is most appropriate for your situation and
    the rights described below do not represent a statement of how courts will rule
    regarding which cases fall within their jurisdiction. If you wish to seek review of
    this final decision, you should immediately review the law applicable to your
    claims and carefully follow all filing time limits and requirements. Failure to file
    within the applicable time limit may result in the dismissal of your case by your
    chosen forum.
    Please read carefully each of the three main possible choices of review
    below to decide which one applies to your particular case. If you have questions
    about whether a particular forum is the appropriate one to review your case, you
    should contact that forum for more information.
    (1) Judicial review in general. As a general rule, an appellant seeking
    judicial review of a final Board order must file a petition for review with the U.S.
    Court of Appeals for the Federal Circuit, which must be received by the court
    within 60 calendar days of the date of issuance of this decision.              
    5 U.S.C. § 7703
    (b)(1)(A).
    8
    Since the issuance of the initial decision in this matter, the Board may have updated
    the notice of review rights included in final decisions. As indicated in the notice, the
    Board cannot advise which option is most appropriate in any matter.
    24
    If you submit a petition for review to the U.S. Court of Appeals for the
    Federal   Circuit,   you   must   submit    your   petition    to   the   court   at   the
    following address:
    U.S. Court of Appeals
    for the Federal Circuit
    717 Madison Place, N.W.
    Washington, D.C. 20439
    Additional information about the U.S. Court of Appeals for the Federal
    Circuit is available at the court’s website, www.cafc.uscourts.gov. Of particular
    relevance is the court’s “Guide for Pro Se Petitioners and Appellants,” which is
    contained within the court’s Rules of Practice, and Forms 5, 6, 10, and 11.
    If you are interested in securing pro bono representation for an appeal to
    the U.S. Court of Appeals for the Federal Circuit, you may visit our website at
    http://www.mspb.gov/probono for information regarding pro bono representation
    for Merit Systems Protection Board appellants before the Federal Circuit. The
    Board neither endorses the services provided by any attorney nor warrants that
    any attorney will accept representation in a given case.
    (2) Judicial   or    EEOC    review     of   cases      involving   a   claim    of
    discrimination. This option applies to you only if you have claimed that you
    were affected by an action that is appealable to the Board and that such action
    was based, in whole or in part, on unlawful discrimination. If so, you may obtain
    judicial review of this decision—including a disposition of your discrimination
    claims—by filing a civil action with an appropriate U.S. district court ( not the
    U.S. Court of Appeals for the Federal Circuit), within 30 calendar days after you
    receive this decision.      
    5 U.S.C. § 7703
    (b)(2); see Perry v. Merit Systems
    Protection Board, 
    582 U.S. 420
     (2017). If you have a representative in this case,
    and your representative receives this decision before you do, then you must file
    with the district court no later than 30 calendar days after your representative
    receives this decision. If the action involves a claim of discrimination based on
    25
    race, color, religion, sex, national origin, or a disabling condition, you may be
    entitled to representation by a court-appointed lawyer and to waiver of any
    requirement of prepayment of fees, costs, or other secur ity.       See 42 U.S.C.
    § 2000e-5(f) and 29 U.S.C. § 794a.
    Contact information for U.S. district courts can be found at their respective
    websites, which can be accessed through the link below:
    http://www.uscourts.gov/Court_Locator/CourtWebsites.aspx.
    Alternatively, you may request review by the Equal Employment
    Opportunity Commission (EEOC) of your discrimination claims only, excluding
    all other issues. 
    5 U.S.C. § 7702
    (b)(1). You must file any such request with the
    EEOC’s Office of Federal Operations within 30 calendar days after you receive
    this decision. 
    5 U.S.C. § 7702
    (b)(1). If you have a representative in this case,
    and your representative receives this decision before you do, then you must file
    with the EEOC no later than 30 calendar days after your representative receives
    this decision.
    If you submit a request for review to the EEOC by regular U.S. mail, the
    address of the EEOC is:
    Office of Federal Operations
    Equal Employment Opportunity Commission
    P.O. Box 77960
    Washington, D.C. 20013
    If you submit a request for review to the EEOC via commercial deliver y or
    by a method requiring a signature, it must be addressed to:
    Office of Federal Operations
    Equal Employment Opportunity Commission
    131 M Street, N.E.
    Suite 5SW12G
    Washington, D.C. 20507
    (3) Judicial     review   pursuant   to   the   Whistleblower     Protection
    Enhancement Act of 2012. This option applies to you only if you have raised
    claims of reprisal for whistleblowing disclosures under 
    5 U.S.C. § 2302
    (b)(8) or
    26
    other protected activities listed in 
    5 U.S.C. § 2302
    (b)(9)(A)(i), (B), (C), or (D).
    If so, and your judicial petition for review “raises no challenge to the Board’s
    disposition of allegations of a prohibited personnel practice described in
    section 2302(b) other than practices described in section 2302(b)(8), or
    2302(b)(9)(A)(i), (B), (C), or (D),” then you may file a petition for judicial
    review either with the U.S. Court of Appeals for the Federal Circuit or any court
    of appeals of competent jurisdiction. 9 The court of appeals must receive your
    petition for review within 60 days of the date of issuance of this decision.
    
    5 U.S.C. § 7703
    (b)(1)(B).
    If you submit a petition for judicial review to the U.S. Court of Appeals for
    the Federal Circuit, you must submit your petition to the court at the
    following address:
    U.S. Court of Appeals
    for the Federal Circuit
    717 Madison Place, N.W.
    Washington, D.C. 20439
    Additional information about the U.S. Court of Appeals for the Federal
    Circuit is available at the court’s website, www.cafc.uscourts.gov. Of particular
    relevance is the court’s “Guide for Pro Se Petitioners and Appellants,” which is
    contained within the court’s Rules of Practice, and Forms 5, 6, 10, and 11.
    If you are interested in securing pro bono representation for an appeal to
    the U.S. Court of Appeals for the Federal Circuit, you may visit our website at
    http://www.mspb.gov/probono for information regarding pro bono representation
    for Merit Systems Protection Board appellants before the Federal Circuit. The
    9
    The original statutory provision that provided for judicial review of certain
    whistleblower claims by any court of appeals of competent jurisdiction expired on
    December 27, 2017. The All Circuit Review Act, signed into law by the President on
    July 7, 2018, permanently allows appellants to file petitions for judicial review of
    MSPB decisions in certain whistleblower reprisal cases with the U.S. Court of Appeals
    for the Federal Circuit or any other circuit court of appeals of competent jurisdiction.
    The All Circuit Review Act is retroactive to November 26, 2017. Pub. L. No. 115 -195,
    
    132 Stat. 1510
    .
    27
    Board neither endorses the services provided by any attorney nor warrants that
    any attorney will accept representation in a given case.
    Contact information for the courts of appeals can be found at their
    respective websites, which can be accessed through the link below:
    http://www.uscourts.gov/Court_Locator/CourtWebsites.aspx.
    FOR THE BOARD:                                    /s/ for
    Jennifer Everling
    Acting Clerk of the Board
    Washington, D.C.
    DEFENSE FINANCE AND ACCOUNTING SERVICE
    Civilian Pay Operations
    DFAS BACK PAY CHECKLIST
    The following documentation is required by DFAS Civilian Pay to compute and pay back pay
    pursuant to 
    5 CFR § 550.805
    . Human resources/local payroll offices should use the following
    checklist to ensure a request for payment of back pay is complete. Missing documentation may
    substantially delay the processing of a back pay award. More information may be found at:
    https://wss.apan.org/public/DFASPayroll/Back%20Pay%20Process/Forms/AllItems.aspx.
    NOTE: Attorneys’ fees or other non-wage payments (such as damages) are paid by
    vendor pay, not DFAS Civilian Pay.
    ☐ 1) Submit a “SETTLEMENT INQUIRY - Submission” Remedy Ticket. Please identify the
    specific dates of the back pay period within the ticket comments.
    Attach the following documentation to the Remedy Ticket, or provide a statement in the ticket
    comments as to why the documentation is not applicable:
    ☐ 2) Settlement agreement, administrative determination, arbitrator award, or order.
    ☐ 3) Signed and completed “Employee Statement Relative to Back Pay”.
    ☐ 4) All required SF50s (new, corrected, or canceled). ***Do not process online SF50s
    until notified to do so by DFAS Civilian Pay.***
    ☐ 5) Certified timecards/corrected timecards. ***Do not process online timecards until
    notified to do so by DFAS Civilian Pay.***
    ☐ 6) All relevant benefit election forms (e.g. TSP, FEHB, etc.).
    ☐ 7) Outside earnings documentation. Include record of all amounts earned by the employee
    in a job undertaken during the back pay period to replace federal employment.
    Documentation includes W-2 or 1099 statements, payroll documents/records, etc. Also,
    include record of any unemployment earning statements, workers’ compensation,
    CSRS/FERS retirement annuity payments, refunds of CSRS/FERS employee premiums,
    or severance pay received by the employee upon separation.
    Lump Sum Leave Payment Debts: When a separation is later reversed, there is no authority
    under 
    5 U.S.C. § 5551
     for the reinstated employee to keep the lump sum annual leave payment
    they may have received. The payroll office must collect the debt from the back pay award. The
    annual leave will be restored to the employee. Annual leave that exceeds the annual leave
    ceiling will be restored to a separate leave account pursuant to 
    5 CFR § 550.805
    (g).
    NATIONAL FINANCE CENTER CHECKLIST FOR BACK PAY CASES
    Below is the information/documentation required by National Finance Center to process
    payments/adjustments agreed on in Back Pay Cases (settlements, restorations) or as ordered by
    the Merit Systems Protection Board, EEOC, and courts.
    1.      Initiate and submit AD-343 (Payroll/Action Request) with clear and concise information
    describing what to do in accordance with decision.
    2.      The following information must be included on AD-343 for Restoration:
    a.       Employee name and social security number.
    b.       Detailed explanation of request.
    c.       Valid agency accounting.
    d.       Authorized signature (Table 63).
    e.       If interest is to be included.
    f.       Check mailing address.
    g.       Indicate if case is prior to conversion. Computations must be attached.
    h.       Indicate the amount of Severance and Lump Sum Annual Leave Payment to be
    collected (if applicable).
    Attachments to AD-343
    1.       Provide pay entitlement to include Overtime, Night Differential, Shift Premium, Sunday
    Premium, etc. with number of hours and dates for each entitlement (if applicable).
    2.       Copies of SF-50s (Personnel Actions) or list of salary adjustments/changes and amounts.
    3.       Outside earnings documentation statement from agency.
    4.       If employee received retirement annuity or unemployment, provide amount and address
    to return monies.
    5.       Provide forms for FEGLI, FEHBA, or TSP deductions. (if applicable)
    6.       If employee was unable to work during any or part of the period involved, certification of
    the type of leave to be charged and number of hours.
    7.       If employee retires at end of Restoration Period, provide hours of Lump Sum Annual
    Leave to be paid.
    NOTE: If prior to conversion, agency must attach Computation Worksheet by Pay Period and
    required data in 1-7 above.
    The following information must be included on AD-343 for Settlement Cases: (Lump Sum
    Payment, Correction to Promotion, Wage Grade Increase, FLSA, etc.)
    a.      Must provide same data as in 2, a-g above.
    b.      Prior to conversion computation must be provided.
    c.      Lump Sum amount of Settlement, and if taxable or non-taxable.
    If you have any questions or require clarification on the above, please contact NFC’s
    Payroll/Personnel Operations at 504-255-4630.