S. Shores Realty Servs., Inc. v. Miller ( 2017 )


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  •               IN THE COURT OF APPEALS OF NORTH CAROLINA
    No. COA16-557
    Filed: 17 January 2017
    Dare County, No. 11 CVS 44
    SOUTHERN SHORES REALTY SERVICES, INC., Plaintiff,
    v.
    WILLIAM G. MILLER, THE MILLER FAMILY LIMITED PARTNERSHIP II, THE
    MILLER FAMILY LIMITED PARTNERSHIP III, OLD GLORY II, LLC, OLD
    GLORY III, LLC, OLD GLORY IV, LLC, OLD GLORY V, LLC, OLD GLORY VI, LLC,
    OLD GLORY VII, LLC, OLD GLORY IX, LLC, OLD GLORY XI, LLC, OLD GLORY
    XII, LLC, and OLD GLORY XIII, LLC, Defendants.
    Appeal by defendants from orders entered on 1 October 2015 and 15 December
    2015, and judgment entered 18 November 2015 by Judge Cy A. Grant, Sr. in Dare
    County Superior Court. Heard in the Court of Appeals 3 November 2016.
    Vandeventer Black LLP, by David P. Ferrell and Kevin A. Rust, for plaintiff-
    appellee.
    Gregory E. Wills, P.C., by Gregory E. Wills, for defendants-appellants.
    ZACHARY, Judge.
    William G. Miller; The Miller Family Limited Partnership II; The Miller
    Family Limited Partnership III; Old Glory II, LLC; Old Glory III, LLC; Old Glory IV,
    LLC; Old Glory V, LLC; Old Glory VI, LLC; Old Glory VII, LLC; Old Glory IX, LLC;
    Old Glory XI, LLC; Old Glory XII, LLC; and Old Glory XIII, LLC (collectively,
    defendants), appeal from judgment entered against them following a trial on claims
    asserted by Southern Shores Realty Services, Inc. (plaintiff), and from the trial court’s
    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    denial of defendants’ motions for a directed verdict and for entry of Judgment
    Notwithstanding the Verdict (“JNOV”) or in the alternative for a new trial. On
    appeal, defendants argue that they were entitled to entry of a directed verdict or
    JNOV on plaintiff’s claims for breach of contract against all defendants, and on
    plaintiff’s claim for piercing the corporate veil brought against William G. Miller (“Mr.
    Miller”). We have carefully reviewed defendants’ arguments in light of the record on
    appeal and the applicable law, and conclude that the trial court did not err and that
    defendants are not entitled to relief.
    I. Background
    This appeal arises out of a dispute concerning thirteen contracts for
    management of properties available for short-term vacation rental of houses on the
    North Carolina coast. Plaintiff is a North Carolina real estate company that provides
    rental management services to the owners of vacation rental properties on the Outer
    Banks. Plaintiff generally contracts with the owners of properties that are available
    for short-term rental of less than thirty days. Plaintiff advertises and rents the
    properties, and provides housekeeping, maintenance, and record-keeping services for
    the properties’ owners. In return, plaintiff earns a commission of 13% of the total
    rental price for a vacation rental. In order to reserve a house for a short-term vacation
    rental, prospective tenants are required to deposit half of the total rental amount
    with plaintiff in advance. When plaintiff receives the deposit, it disburses the deposit
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    to the owner of the property. When the tenant departs the rental property, plaintiff
    transfers the remainder of the rental payment to the property’s owner.
    Defendant William Miller is “the patriarch and speaker for the family
    business” at issue in the present case, which consists of the construction, rental, and
    sale of coastal properties. The other defendants are limited liability companies (LLCs)
    established in North Carolina pursuant to the North Carolina Limited Liability
    Company Act, N.C. Gen. Stat. § 57D-1-01 et. seq. Each LLC was established to
    manage the construction, rental, and sale of a single coastal property. Mr. Miller is
    a managing member of each LLC, as are Mr. Miller’s wife and their sons.
    In 2009, plaintiff signed thirteen contracts with the LLC defendants in the
    instant case, under the terms of which plaintiff agreed to provide rental management
    services for the 2010 vacation rental season. The contracts and the correspondence
    between plaintiff and defendants refer to defendants as “Owner” and to plaintiff as
    “SSRS” or “Agent.” Each of these contracts provided, in relevant part that:
    SSRS will remit rental proceeds collected, less any
    deductions authorized hereunder . . . to Owner on the
    following basis: SSRS will disburse up to 50% of the rental
    rate when the advance payment is made and the balance is
    disbursed after the tenant’s departure provided: (1) this
    shall not constitute a guarantee by Agent for rental
    payments that Agent is unable to collect in the exercise of
    reasonable diligence; (2) payments hereunder are subject
    to limitations imposed by the VRA regarding advance
    disbursement of rent; and (3) if, pursuant to this
    Agreement or required by the VRA, Agent either has
    refunded or will refund in whole or in part any rental
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    payments made by a tenant and previously remitted to
    Owner, Owner agrees to return same to Agent promptly
    upon Agent’s demand. Two exceptions to this policy are:
    ...
    2. “Foreclosure” - Owner will report foreclosure on the
    rental property to Agent and rental proceeds already
    disbursed to Owner will be returned to SSRS. Any
    remaining proceeds paid by Tenant will be held by SSRS to
    ensure the availability of funds for Tenant’s rental or
    refund. If Agent receives information regarding Owner’s
    financial difficulties of any kind, Agent will hold remaining
    rental income for the protection of Tenant’s rental or
    refund. Foreclosure is a material fact; therefore, Agent is
    required to disclose knowledge of foreclosure to Tenant.
    Plaintiff subscribed to a listing service that included a list of properties that
    were in foreclosure. In January of 2010, one of defendants’ properties that plaintiff
    had rented to vacation tenants for the summer of 2010 appeared on the foreclosure
    list.   Defendants had not informed plaintiff of this occurrence. David Watson,
    plaintiff’s sales manager and general manager, arranged a meeting with Mr. Miller,
    at which Mr. Miller agreed to return the rental deposit that plaintiff had disbursed
    to defendant LLCs for rental of the property. Sharon Bell, who had been plaintiff’s
    accounting supervisor for approximately twenty years, attended the meeting and
    heard Mr. Miller agree to return the rental deposits that had been disbursed to his
    businesses for properties that were in foreclosure. However, those funds were never
    returned to plaintiff, and on 28 January 2010, plaintiff received a letter from an
    attorney associated with the law firm representing defendants, admitting that five of
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    the properties subject to contracts between plaintiff and defendants were then in
    foreclosure. The letter stated in relevant part, the following:
    As Mr. Miller has informed you, Stubbs & Perdue is
    representing Mr. Miller and Old Glory in his negotiations
    with various creditors that hold liens on his properties and
    that you are the rental agency for. I am writing to assure
    you that we are diligently working on this project and are
    hopeful that some sort of resolution will be reached.
    What we are unsure of is whether this will be inside or
    outside of bankruptcy. If we are only left with the
    alternative of filing for bankruptcy, our plan is to file under
    chapter 11 of the Bankruptcy Code. This will allow Mr.
    Miller to remain in control of the properties and continu[e]
    to operate as normal while a plan of reorganization is
    formulated. Mr. Miller has stressed his intentions to
    continue utilizing Southern Shores as his rental agency.
    Right now the there are two primary factors that would
    push Mr. Miller into filing for bankruptcy. First would be
    the inability to reach a compromise with the creditors
    where a sale of a property would occur. A close second is
    this notice letter from your agency that might deter renters
    from selecting Old Glory properties for their vacation.
    Mr. Miller and I understand your concern regarding
    protecting your renters, so let me assure you that we will
    keep you in the loop as far as our negotiations with
    creditors. We would appreciate prior notice of your sending
    out these notice letters. As I have been informed, if we are
    unsuccessful in dismissing a foreclosure hearing, your
    intent is to send out the letters two weeks prior to the
    scheduled sale. Right now, the first scheduled hearing is
    February 5 and the sale is February 26. We will be
    attending the hearing and attempt to have the foreclosure
    dismissed. I will let you know how this goes.
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    Further, we have advised Mr. Miller to retain the deposits
    as these are needed to maintain and ready the properties
    for being rented. . . . Accordingly, it is imperative that Mr.
    Miller continue to receive deposits from Southern Shores
    as is specified in the agreement between you and Mr.
    Miller.
    Just in case you are not aware, here is a current list of
    hearing and sale dates:
    [Chart of foreclosure sale dates scheduled for dates
    between 28 February 2010 and 18 March 2010].
    On 3 February 2010, plaintiff received a letter from Mr. Miller individually, in
    which Mr. Miller stated that:
    From: William G. Miller
    Subject: Rental Management Agreement - Foreclosures.
    I am very disappointed with [plaintiff]. [Plaintiff] is in
    violation of the 2009 and 2010 Rental Management
    Agreement, Pars. 7.
    As stated - Foreclosure is a material fact.
    Property on the disclosure list is not “Foreclosure.” The
    hearing is only to determine if the property is indeed a
    possible “foreclosure.” Even after the hearing, the property
    is not in “Foreclosure.” The hearing determines the
    appropriate players involved and the real negotiations can
    start. As a last resort, a Chapter 11 would be filed the day
    before any announced sale. At that point the players could
    be forced to accept changes requested.
    Holding Rental Income - [Plaintiff] has not received any
    information of the owners’ financial difficulties. . . . [T]his
    is a “STRATEGIC DEFAULT” [which is] defined
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    throughout the United States as “NOT A FINANCIAL
    DIFFICULTY” but as a process to force an action.
    . . . [Plaintiff] has withheld money from ten other
    properties. Each property is a Limited Liability Company
    (LLC). . . . This appears to be a willful action to harm my
    business.
    ...
    These are my initial thoughts. I have not run it through my
    lawyers. Consider this and talk to me within the next two
    days, so I can plan accordingly.
    (Use of capital letters and underlining in original).
    One of defendants’ properties was sold in foreclosure on 18 March 2010. At
    that point, defendants had not returned the funds that plaintiff had disbursed to
    them. On 26 March 2010, plaintiff terminated its contractual relationship with
    defendants. Plaintiff informed the tenants who had reserved rentals for the summer
    of 2010 about the foreclosure proceedings and used plaintiff’s own funds to
    recompense the tenants for the rental deposits they had made and that plaintiff had
    disbursed to defendants. Ultimately, eleven of the thirteen properties that were the
    subject of contracts between plaintiff and defendants were sold in foreclosure.
    On 19 January 2011, plaintiff filed a complaint against defendants, seeking to
    recover the sum of $74,221.79 that plaintiff had spent from its own funds to
    recompense the tenants for the tenants’ deposits made prior to the initiation of
    foreclosure proceedings on defendants’ properties. Plaintiff asserted claims for breach
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    of contract and unfair or deceptive trade practices against all defendants, and a claim
    against Mr. Miller individually, seeking to hold him personally liable for plaintiff’s
    damages by application of the equitable remedy known as “piercing the corporate
    veil.” On 1 April 2011, defendants filed an answer denying the material allegations
    of plaintiff’s complaint, raising various defenses, and asserting counterclaims against
    plaintiff for breach of contract, breach of fiduciary duty, tortious interference with
    contract, and unfair or deceptive trade practices. In its reply, plaintiff denied
    defendants’ allegations and moved for dismissal of defendants’ counterclaims. On 20
    March 2013, Judge Walter H. Godwin, Jr. entered an order granting plaintiff’s motion
    for summary judgment on defendants’ counterclaims for breach of fiduciary duty,
    tortious interference with contract, and unfair or deceptive trade practices, denying
    plaintiff’s motion for summary judgment on defendants’ claim for breach of contract,
    and denying defendants’ motion for summary judgment on plaintiff’s claims for
    breach of contract and unfair or deceptive trade practices.
    The parties’ claims were tried before the trial court and a jury at the 28
    September 2015 civil session of Dare County Superior Court. During trial, Mr. Miller
    testified that he had been employed full-time as a real estate owner and manager
    since 1987, and that plaintiff and defendants had signed contracts for plaintiff to
    manage thirteen rental properties for the 2010 summer vacation season. Mr. Miller
    admitted that in the fall of 2009 defendants stopped making mortgage payments on
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    the properties that were the subject of their contracts with plaintiff. At that point,
    Mr. Miller prepared proposed modification agreements for submission to one or more
    lending institutions and investigated the possibility of declaring bankruptcy. Mr.
    Miller testified that the plan for each property was to “stop the payments on it and
    then if we get a foreclosure sale and before the upset period is up, you know, we will
    file Chapter 11 and we will retain control of that entity through a Chapter 11.”
    Mr. Miller conceded that the contracts between plaintiff and defendants
    required defendants to notify plaintiff if a property was in foreclosure and to return
    rental deposits that had been disbursed to defendants, and that after some of
    defendants’ properties went into foreclosure, defendants did not return the rental
    deposits that plaintiff had disbursed to defendants. He also admitted that the eleven
    properties on which he stopped making mortgage payments were sold “on the
    courthouse steps[.]” In addition, Mr. Miller acknowledged that the contracts further
    provided that if plaintiff “receives information regarding owner’s financial difficulties
    of any kind” that plaintiff would then “hold remaining rental income for protection of
    tenants, rental or refund” and that the contracts specified that foreclosure was a
    material fact that would be disclosed to tenants.
    At the close of plaintiff’s evidence and again at the close of all the evidence,
    defendants moved for a directed verdict in their favor. At the close of all the evidence,
    the trial court granted defendants’ motion for directed verdict against plaintiff as to
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    plaintiff’s claims for unfair or deceptive trade practices, but allowed plaintiff’s claims
    for breach of contract and piercing the corporate veil to be submitted to the jury. At
    the close of all the evidence, plaintiff moved for directed verdict on defendants’ claim
    for breach of contract; the trial court denied plaintiff’s motion and defendants’ claim
    for breach of contract was also submitted to the jury.
    On 2 October 2015, the jury returned verdicts finding that defendants had
    breached their contracts with plaintiff; that plaintiff was entitled to recover the sum
    of $74,221.79 (the amount of rental deposits disbursed to defendants) from
    defendants; and that Mr. Miller had controlled defendants with respect to the acts or
    omissions that damaged plaintiff. The jury did not find that plaintiff had breached
    the contracts with defendants. On 18 November 2015, the trial court entered
    judgment in accordance with the jury’s verdicts. On 24 November 2015, defendants
    filed a motion asking the trial court to set aside the verdicts of the jury pursuant to
    N.C. Gen. Stat. § 1A-1, Rule 50(b)(1), and to enter judgment in Mr. Miller’s favor with
    respect to plaintiff’s claim to pierce the corporate veil, or in the alternative, to award
    defendants a new trial pursuant to N.C. Gen. Stat. § 1A-1, Rule 59. Following a
    hearing on defendants’ motions, the trial court entered an order on 15 December
    2015, denying defendants’ motions. Defendants noted a timely appeal to this Court
    from the denial of defendants’ motion for directed verdict, JNOV, or a new trial, and
    the judgment entered in this case.
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    Opinion of the Court
    II. Standard of Review
    On appeal, defendants argue that the trial court erred by denying their
    motions for directed verdict and JNOV. “When considering the denial of a directed
    verdict or JNOV, the standard of review is the same. ‘The standard of review of
    directed verdict is whether the evidence, taken in the light most favorable to the non-
    moving party, is sufficient as a matter of law to be submitted to the jury.’ ” Green v.
    Freeman, 
    367 N.C. 136
    , 140, 
    749 S.E.2d 262
    , 267 (2013) (quoting Davis v. Dennis Lilly
    Co., 
    330 N.C. 314
    , 322, 
    411 S.E.2d 133
    , 138 (1991)). “A motion for JNOV ‘should be
    denied if there is more than a scintilla of evidence supporting each element of the
    non-movant’s claim.’ ‘A scintilla of evidence is defined as very slight evidence.’ ”
    Hayes v. Waltz, __ N.C. App. __, __, 
    784 S.E.2d 607
    , 613 (2016) (quoting Shelton v.
    Steelcase, Inc., 
    197 N.C. App. 404
    , 410, 
    677 S.E.2d 485
    , 491 (2009), and Pope v. Bridge
    Broom, Inc., __ N.C. App. __, __ 
    770 S.E.2d 702
    , disc. review denied, 
    368 N.C. 284
    ,
    
    775 S.E.2d 861
    (2015)). “The party moving for judgment notwithstanding the verdict,
    like the party seeking a directed verdict, bears a heavy burden under North Carolina
    law.” Taylor v. Walker, 
    320 N.C. 729
    , 733, 
    360 S.E.2d 796
    , 799 (1987).
    Defendants also argue that the trial court erred in its instructions to the jury.
    “When a challenge to the trial court’s instructions to the jury raises a legal question,
    it is subject to review de novo. However, . . . ‘[t]he form and phraseology of issues is
    in the court’s discretion, and there is no abuse of discretion if the issues are
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    sufficiently comprehensive to resolve all factual controversies.’ ” Geoscience Grp., Inc.
    v. Waters Constr. Co., Inc., 
    234 N.C. App. 680
    , 686, 
    759 S.E.2d 696
    , 700 (2014) (citing
    Jefferson Pilot Fin. Ins. Co. v. Marsh USA, Inc., 
    159 N.C. App. 43
    , 53, 
    582 S.E.2d 701
    ,
    706-07 (2003), and quoting Barbecue Inn, Inc. v. CP & L, 
    88 N.C. App. 355
    , 361, 
    363 S.E.2d 362
    , 366 (1988)).
    III. Breach of Contract
    “The elements of a claim for breach of contract are (1) existence of a valid
    contract and (2) breach of the terms of that contract.” Poor v. Hill, 
    138 N.C. App. 19
    ,
    26, 
    530 S.E.2d 838
    , 843 (2000) (citation omitted). In this case, the parties stipulated
    to the existence of valid contracts between defendants and plaintiff. As discussed
    above, each of the parties’ contracts stated, in relevant part, that:
    . . . SSRS will disburse up to 50% of the rental rate when
    the advance payment is made and the balance is disbursed
    after the tenant’s departure provided . . . if, pursuant to
    this Agreement or required by the VRA, Agent either has
    refunded or will refund in whole or in part any rental
    payments made by a tenant and previously remitted to
    Owner, Owner agrees to return same to Agent promptly
    upon Agent’s demand. . . .
    . . . Owner will report foreclosure on the rental property to
    Agent and rental proceeds already disbursed to Owner will
    be returned to SSRS. Any remaining proceeds paid by
    Tenant will be held by SSRS to ensure the availability of
    funds for Tenant’s rental or refund. If Agent receives
    information regarding Owner’s financial difficulties of any
    kind, Agent will hold remaining rental income for the
    protection of Tenant’s rental or refund. Foreclosure is a
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    material fact; therefore, Agent is required to disclose
    knowledge of foreclosure to Tenant.
    We hold that the terms of each of the contracts plainly required that if a rental
    property was subject to foreclosure, defendants would (1) notify plaintiff of the
    foreclosure proceeding, and (2) return to plaintiff any rental income that plaintiff had
    previously disbursed to defendants for the property that was in foreclosure. Plaintiff
    presented ample evidence establishing that defendants failed to perform either of
    these contractual obligations, and defendants do not dispute that they did not return
    the rental deposits that plaintiff had disbursed prior to learning that some of
    defendants’ properties were in foreclosure. We conclude that plaintiff presented
    evidence to support each element of its claims for breach of contract and that the trial
    court did not err by denying defendants’ motions for directed verdict and JNOV with
    respect to these claims.
    In reaching this conclusion, we have carefully evaluated defendants’
    arguments urging us to reach a different result. Defendants’ primary argument is
    that the result in this case should be dictated, not by the express terms of the parties’
    contracts, but by the statutory provisions of the North Carolina Vacation Rental Act
    (“VRA”), N.C. Gen. Stat. § 42A-1 et. seq. Defendants direct our attention to references
    in the contracts in which the parties acknowledge their obligation to adhere to all
    applicable law, including the VRA. For example, each of the contracts states that:
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    . . . Owner hereby contracts with Agent, and Agent hereby
    contracts with Owner, to lease and manage the property . .
    . in accordance with all applicable laws and regulations,
    including but not limited to the North Carolina Vacation
    Rental Act (NCGS 42A-1 et. seq.) . . . upon the terms and
    conditions contained herein.
    Defendants argue that their appeal raises a “matter of first impression”
    regarding the proper interpretation of N.C. Gen. Stat. § 42A-19(a) (2015), which
    states in relevant part that:
    The grantee of residential property voluntarily transferred
    by a landlord who has entered into a vacation rental
    agreement for the use of the property shall take title to the
    property subject to the vacation rental agreement if the
    vacation rental is to end not later than 180 days after the
    grantee’s interest in the property is recorded in the office
    of the register of deeds.
    N.C. Gen. Stat. § 42A-19(a) requires the buyer of property acquired in a
    voluntary transfer from the owner to honor previously executed vacation rental
    agreements that are scheduled within six months of the voluntary transfer.
    efendants contend that this provision also applies to property that is involuntarily
    transferred in a foreclosure proceeding. Defendants apparently assume that a tenant
    who has contracted for a short-term vacation rental of one or two weeks might choose
    to litigate the tenant’s right to insist on the rental of a property that had been sold in
    foreclosure. As a practical matter, this seems unlikely; however, we conclude that on
    the facts of this case we are not required to resolve any issues pertaining to the VRA
    or to determine the correct interpretation of its provisions.
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    Assuming, arguendo, that defendants have correctly interpreted the scope of
    N.C. Gen. Stat. § 42A-19, this does not change the outcome of this case. The plain
    language of the parties’ contracts required defendants to notify plaintiff if a rental
    property was in foreclosure, and to refund any previously disbursed rental payments
    associated with the property. “When competent parties contract at arm’s length upon
    a lawful subject, as to them the contract is the law of their case.” Suits v. Insurance
    Co., 
    249 N.C. 383
    , 386, 
    106 S.E.2d 579
    , 582 (1959). “[T]o ascertain the intent of the
    parties at the moment of execution . . . the court looks to the language used[.] . . .
    Presumably the words which the parties select were deliberately chosen and are to
    be given their ordinary significance.” Briggs v. Mills, Inc., 
    251 N.C. 642
    , 644, 
    111 S.E.2d 841
    , 844 (1960) (citations omitted).
    Defendants suggest that because their contracts recite that the parties will
    follow the applicable provisions of the VRA - which would be required whether or not
    the contracts included the reference to the VRA - the terms of the contracts are
    thereby replaced by the VRA, which defendants contend “control[s] the relationship
    between all the parties[.]” Defendants have not cited any authority for the proposition
    that a contract’s reference to relevant statutory provisions nullifies the contract’s
    express terms, and we know of no authority for this position. We conclude that
    defendants have failed to show that the VRA conflicts with or replaces the terms of
    the parties’ contracts, and that the interpretation of the VRA is not germane to the
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    issue of defendants’ entitlement to a directed verdict on plaintiff’s claims for breach
    of contract.
    Defendants also argue that, although the parties’ contracts state that
    defendants “will report foreclosure on the rental property to Agent” and that “rental
    proceeds already disbursed to Owner will be returned to SSRS,” these obligations do
    not arise until the entire foreclosure proceeding is completed and the deed to the
    property is transferred to a new owner. Defendants contend that the fact that “the
    VRA defines ‘Transfer’ as ‘recording at the registrar of deeds’ ” requires the conclusion
    that “the term ‘Foreclosure,’ in this context, must mean the point at which a deed
    vesting title in the lender is recorded at the registrar of deeds[.]” However,
    “foreclosure” is defined as “[a] legal proceeding to terminate a mortgagor’s interest in
    property, instituted by the lender (the mortgagee) either to gain title or to force a sale
    in order to satisfy the unpaid debt secured by the property.” Black’s Law Dictionary
    719 (9th ed. 2009). It is long established that “[i]n construing contracts ordinary
    words are given their ordinary meaning unless it is apparent that the words were
    used in a special sense. ‘The terms of an unambiguous contract are to be taken and
    understood in their plain, ordinary and popular sense.’ ” Harris v. Latta, 
    298 N.C. 555
    , 558, 
    259 S.E.2d 239
    , 241 (1979) (internal quotation omitted). We conclude that
    the term “foreclosure” in the parties’ contracts should be interpreted in its ordinary
    meaning as being a legal proceeding by a mortgagee brought against a mortgagor
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    who has defaulted on payments due under the terms of a mortgage contract.
    Therefore, defendants’ contractual obligation to notify plaintiff of foreclosure
    proceedings arose when these proceedings were initiated.
    Defendants also argue that the trial court erred in its instructions to the jury
    on the effect of a sale in foreclosure upon a vacation rental tenant’s legal right to
    enforce a short-term lease entered into prior to the foreclosure. Neither the trial
    court’s instructions to the jury nor the verdict sheets submitted to the jury asked the
    jury to render a verdict on the effect of a foreclosure upon a tenant’s legal right to
    force the purchaser of a property to honor a short-term vacation rental lease. At one
    point during its deliberations, the jury asked for instructions on the definition of the
    term “foreclosure” and on whether a bank that purchased a property in foreclosure
    would be required to honor a vacation rental agreement. The trial court instructed
    the jury on the definition of foreclosure taken from Black’s Law Dictionary, 9th ed.,
    as quoted above, and we conclude that the trial court did not err in giving this
    definition. The trial court further instructed the jury that our appellate jurisprudence
    had not established whether a bank would be obligated to honor a vacation rental
    lease after buying a property in foreclosure but that, as a general rule, “the sale under
    a mortgage or deed of trust cuts out and extinguishes all liens, encumbrances and
    junior mortgages executed subsequent to the mortgage containing the power.”
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    Defendants contend that the trial court’s instruction failed to account for an
    exception to the general rule established by the provisions of the VRA. However, as
    discussed above, the parties’ contracts imposed certain duties upon defendants in the
    event of a foreclosure on a property that was subject to a short-term rental. These
    contractual obligations were not dependent upon or associated with the issue of the
    rights of a short-term vacation rental tenant upon foreclosure of a property subject to
    a short-term vacation lease, and the jury was not required to resolve any factual
    issues regarding the effect of foreclosure upon a tenant’s rights in its determination
    of the merits of the parties’ respective claims. Defendants have failed to articulate
    any way in which the trial court’s instructions on this issue, even if erroneous, would
    have confused the jury as to any of the substantive issues it was required to resolve
    or would have affected the jury’s verdict on plaintiff’s claims for breach of contract.
    We conclude that this argument is without merit.
    For the reasons discussed above, we conclude that plaintiff presented more
    than a scintilla of evidence to support each element of its claims for breach of contract.
    Therefore, the trial court did not err by denying defendants’ motions for directed
    verdict, for entry of a JNOV, or for a new trial on these claims.
    IV. Piercing Corporate Veil
    Mr. Miller argues that the trial court erred by denying his motion for directed
    verdict, entry of JNOV, or award of a new trial on plaintiff’s claim seeking to hold
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    Opinion of the Court
    him personally liable for plaintiff’s damages by applying the equitable doctrine of
    piercing the corporate veil. For the reasons that follow, we disagree.
    A. Introduction: Legal Principles
    The determination of whether an individual may be held personally liable for
    the debts of a business entity with which the individual is associated depends in part
    upon the nature of the entity. “The general rule is that in the ordinary course of
    business, a corporation is treated as distinct from its shareholders.” State ex rel.
    Cooper v. Ridgeway Brands Mfg., LLC, 
    362 N.C. 431
    , 438, 
    666 S.E.2d 107
    , 112 (2008)
    (citation omitted). However:
    [E]xceptions to the general rule of corporate insularity may
    be made when applying the corporate fiction would
    accomplish some fraudulent purpose, operate as a
    constructive fraud, or defeat some strong equitable claim.
    Those who are responsible for the existence of the
    corporation are, in those situations, prevented from using
    its separate existence to accomplish an unconscionable
    result.
    
    Ridgeway, 362 N.C. at 439
    , 666 S.E.2d at 112-113 (internal quotation omitted). Thus,
    “courts will disregard the corporate form or ‘pierce the corporate veil,’ and extend
    liability for corporate obligations beyond the confines of a corporation’s separate
    entity, whenever necessary to prevent fraud or to achieve equity.” Glenn v. Wagner,
    
    313 N.C. 450
    , 454, 
    329 S.E.2d 326
    , 330 (1985) (citation omitted). A court’s decision
    to pierce the corporate veil, thereby “proceeding beyond the corporate form[,] is a
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    Opinion of the Court
    strong step: Like lightning, it is rare [and] severe [.]” Ridgeway at 
    439, 666 S.E.2d at 112
    (internal quotation omitted).
    The limitation upon circumstances in which a corporate officer or shareholder
    may be personally liable for debts incurred by the corporation is an important
    distinction between the law governing corporations and that of partnerships.
    “Shareholders in a corporation are insulated from personal liability for acts of the
    corporation, . . . but partners in a partnership are not insulated from liability[.] . . .
    Stated differently, no corporate veil exists between a general partnership and its
    partners.” Ron Medlin Constr. v. Harris, 
    364 N.C. 577
    , 583, 
    704 S.E.2d 486
    , 490
    (2010).
    In the present case, the defendants, with the exception of Mr. Miller, are
    limited liability companies, or LLCs.       “An LLC is a statutory form of business
    organization . . . that combines characteristics of business corporations and
    partnerships.” Hamby v. Profile Prods., L.L.C., 
    361 N.C. 630
    , 636, 
    652 S.E.2d 231
    ,
    235 (2007) (internal quotation omitted). “[T]he North Carolina Limited Liability
    Company Act provides for the formation of a business entity combining the limited
    liability of a corporation and the more simplified taxation model of a partnership. . .
    allowing for great flexibility in its organization.” 
    Id. “[A]s its
    name implies, limited
    liability of the entity’s owners, often referred to as ‘members,’ is a crucial
    characteristic of the LLC form, giving members the same limited liability as corporate
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    Opinion of the Court
    shareholders. . . . As a corporation acts through its officers and directors, so an LLC
    acts through its member-managers[.]” 
    Id. In addition,
    N.C. Gen. Stat. § 57D-3-30
    (2015) provides that a “person who is an interest owner, manager, or other company
    official is not liable for the obligations of the LLC solely by reason of being an interest
    owner, manager, or other company official.”
    However, our appellate courts have generally upheld the imposition of
    personal liability upon an individual manager of an LLC under the same
    circumstances that support piercing the corporate veil. “[A] judgment in this area
    requires a peculiarly individualized and delicate balancing of competing equities.
    Nevertheless, for the purpose of achieving uniformity and predictability in this
    critical area of jurisprudence, this Court has previously adopted the ‘instrumentality
    rule.’ ” Ridgeway at 
    440, 666 S.E.2d at 113
    (quoting Glenn v. Wagner, 
    313 N.C. 450
    ,
    454, 
    329 S.E.2d 326
    , 330 (1985)). In Glenn, our Supreme Court “enumerated three
    elements which support an attack on [a] separate corporate entity under the
    instrumentality rule[.]” 
    Glenn, 313 N.C. at 454
    , 329 S.E.2d at 330. The Court
    described these elements as follows:
    (1) Control, not mere majority or complete stock control,
    but complete domination, not only of finances, but of policy
    and business practice in respect to the transaction attacked
    so that the corporate entity as to this transaction had at
    the time no separate mind, will or existence of its own; and
    (2) Such control must have been used by the defendant to
    commit fraud or wrong, to perpetrate the violation of a
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    statutory or other positive legal duty, or a dishonest and
    unjust act in contravention of plaintiff's legal rights; and
    (3) The aforesaid control and breach of duty must
    proximately cause the injury or unjust loss complained of.
    
    Id. at 455,
    329 S.E.2d at 330 (internal quotation omitted). The Court also set out
    circumstances that have proven useful in determining whether it is appropriate to
    pierce the corporate veil in a specific case:
    Factors which heretofore have been expressly or impliedly
    considered in piercing the corporate veil include:
    1. Inadequate capitalization[.] . . .
    2. Non-compliance with corporate formalities. . . .
    3. Complete domination and control of the corporation so
    that it has no independent identity. . . .
    4. Excessive fragmentation of a single enterprise into
    separate corporations. . . .
    Glenn at 
    455, 329 S.E.2d at 330
    -31 (citations omitted). These factors may be weighed
    differently in a case in which the business entity in question is an LLC rather than a
    corporation. For example, N.C. Gen. Stat. § 57D-3-20 (2015) provides in relevant part
    that “(a) The management of an LLC and its business is vested in the managers[,]”
    and that “(d) All members by virtue of their status as members are managers of the
    LLC[.]” Given that all members of an LLC are statutorily deemed to be managers,
    the fact that an individual has a management role in an LLC cannot, standing alone,
    justify imposing personal liability upon the manager on the grounds that he or she
    exercised “control” over the LLC.
    B. Discussion
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    Opinion of the Court
    Preliminarily, we address the scope of defendants’ appellate arguments.
    Plaintiff argues that our review should be limited to the arguments that defendants
    made on the issue of piercing the corporate veil at the trial level, in their motions for
    entry of a directed verdict. However, defendants have also appealed from the denial
    of their motion for entry of JNOV or the award of a new trial. We will therefore
    address arguments that defendants raised at either hearing.
    As discussed above, to hold Mr. Miller personally liable for the judgment
    entered against defendants:
    [Plaintiff] must present evidence of three elements:
    “(1) Control . . . complete domination, not only of finances,
    but of policy and business practice in respect to the
    transaction attacked[;] . . . and (2) Such control must have
    been used by the defendant to commit fraud or wrong, to
    perpetrate the violation of a . . . positive legal duty . . . in
    contravention of [a] plaintiff’s legal rights; and (3) The
    aforesaid control and breach of duty must proximately
    cause the injury or unjust loss complained of.”
    Green v. Freeman, 
    233 N.C. App. 109
    , 111, 
    756 S.E.2d 368
    , 371-72 (2014) (quoting
    
    Green, 367 N.C. at 146
    , 749 S.E.2d at 270 (internal citations and quotations omitted)).
    We next determine whether plaintiff offered “more than a scintilla” of evidence
    as to these elements.     In making this determination, we will also consider the
    evidence of the factors discussed above, including inadequate capitalization,
    excessive fragmentation of a single enterprise into separate LLCs, and whether Mr.
    Miller exercised complete domination and control over the LLCs. We conclude that
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    the non-compliance with corporate formalities, which is another factor identified in
    Glenn, is of less relevance in the context of an LLC, which is subject to far fewer
    formal statutory requirements than is a corporation. We also recognize that the mere
    fact that Mr. Miller had a management role in the LLCs cannot be the basis for
    imposing personal liability upon him.
    It is undisputed that eleven of the thirteen properties that were the subject of
    the contracts between the parties were sold in foreclosure, and that during the course
    of the foreclosure proceedings Mr. Miller informed plaintiff that defendants might be
    forced to declare bankruptcy. The LLCs did not have sufficient capital to pay creditors
    and conduct business. We conclude that this is evidence tending to show that the
    LLCs were inadequately capitalized. In addition, the fact that a separate LLC was
    formed for the management of each individual rental property constitutes evidence
    from which a reasonable fact-finder might find that defendants’ business enterprise
    was excessively fragmented. We note that at trial, Mr. Miller testified that the reason
    that defendants formed 30 or 40 LLCs for the business was to limit the liability of the
    LLCs.
    We also conclude that plaintiff offered sufficient evidence to support a finding
    that Mr. Miller personally controlled the finances, policies, and business practices of
    the LLCs. In this respect, we note that at trial Mr. Miller acknowledged that he was
    in charge of managing the family business:
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    MR. MILLER: Well we’re all managing members and we
    all have the capability of signing papers and that sort of
    thing. It’s been agreed at this point in time that we have
    an agreement within ourselves that, you know, I’m the
    present managing member but that James there is going
    to take over and he will have control.
    Two of plaintiff’s witnesses at trial, Mr. Watson and Ms. Bell, testified that
    their business dealings were always with Mr. Miller, whom they understood to be the
    “decision maker” for the LLCs. In fact, defendants’ counsel asked Mr. Watson to
    acknowledge on cross-examination that “Mr. Miller [had] told [him] . . . that if there
    was any kind of bankruptcy done he would remain in charge[.]” (emphasis added). In
    addition, the attorney who wrote to plaintiff stated that the law firm with which he
    was associated represented “Mr. Miller and [the LLCs]” but did not indicate that the
    firm represented any other members of the LLCs individually. The content of the
    letter unmistakably characterized Mr. Miller as the “alter ego” of the family business.
    For example, the letter stated that a plan was being formulated that “will allow Mr.
    Miller to remain in control of the properties[,]” proclaimed that “Mr. Miller has
    stressed his intentions to continue utilizing [plaintiff] Southern Shores as his rental
    agency[,]” noted the existence of “two primary factors that would push Mr. Miller into
    filing for bankruptcy[,]” and warned plaintiff that “it is imperative that Mr. Miller
    continue to receive deposits from [plaintiff] Southern Shores as is specified in the
    agreement between you and Mr. Miller.” Moreover, Mr. Miller wrote to plaintiff
    individually to express his opinions on matters in contention between the parties.
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    S. SHORES REALTY SERVS., INC. V. MILLER
    Opinion of the Court
    Finally, we note that in their appellate brief, defendants describe Mr. Miller as “the
    patriarch and speaker for the family business.”
    As discussed above, in order to survive a motion for directed verdict or JNOV,
    the non-movant need only present “more than a scintilla of evidence” on each element
    of its claim. Stark v. Ford Motor Co., 
    365 N.C. 468
    , 480, 
    723 S.E.2d 753
    , 761 (2012)
    (citation omitted). It is well established that in ruling on a motion for directed verdict
    or JNOV, “the trial court is to consider all evidence in the light most favorable to the
    party opposing the motion; the nonmovant is to be given the benefit of every
    reasonable inference that legitimately may be drawn from the evidence; and
    contradictions must be resolved in the nonmovant’s favor.” Smith v. Price, 
    315 N.C. 523
    , 527, 
    340 S.E.2d 408
    , 411 (1986).        In this case, we conclude that plaintiff
    presented more than a scintilla of evidence from which the jury could find that Mr.
    Miller exercised complete control over the LLCs. We also conclude that plaintiff
    offered sufficient evidence that Mr. Miller used his control over the LLCs to disregard
    the contractual obligation to return the rental deposits to plaintiff and that Mr.
    Miller’s actions were the proximate cause of the damages suffered by plaintiff. As a
    result, we conclude that the trial court did not err by denying defendants’ motions for
    directed verdict or JNOV.
    In their appellate brief, defendants direct our attention to the facts that the
    LLCs were properly formed under North Carolina law and that Mr. Miller did not
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    Opinion of the Court
    own a majority share of the businesses. We have held, however, that plaintiff offered
    evidence of Mr. Miller’s complete domination of the LLCs sufficient to allow the jury
    to determine whether he should be held personally liable for the judgment against
    defendants. Defendants also concede that an individual may be “held personally
    liable” when an individual’s exercise of control is used to violate a duty owed to a
    plaintiff. In this case, there was evidence indicating that (1) defendants owed a duty
    to return to plaintiff the rental deposits previously disbursed when the properties
    went into foreclosure; (2) Mr. Miller made the substantive decisions for the LLCs and
    was known as the “decision maker”; (3) Mr. Miller refused to comply with this
    contractual obligation, even writing a letter to plaintiff as an individual (the letter in
    no way suggested that he was writing on behalf of other LLC members) expressing
    his personal “disappointment” with plaintiff; and (4) the damages suffered by plaintiff
    were directly and proximately caused by Mr. Miller’s refusal to return the rental
    deposits. We conclude that defendants’ argument regarding the insufficiency of
    plaintiff’s evidence is without merit.
    Defendants also argue, in a somewhat dramatic fashion, that unless the trial
    court is reversed “the concept of limited liability [will be] eliminated entirely from the
    law of contracts in North Carolina,” with the result that any member of an LLC with
    “whom the opposing party actually deals with on a day-to-day basis, would be subject
    to personal liability for breach of the LLC’s contract.” Defendants contend that if we
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    Opinion of the Court
    uphold the jury’s verdict “then there is no point in having a ‘limited liability’ company
    in this State.” We disagree with defendants’ implication that the instant case is in
    some way extending or changing the established law concerning the imposition of
    personal liability on an individual based upon his or her actions in relation to a
    business entity. For example, it seems clear that on the facts of this case there would
    be no basis upon which to hold any of the other member-managers of the LLCs
    personally liable. Nor is Mr. Miller’s liability premised simply upon his exercise of
    ordinary daily management of the LLCs. Instead, it appears that he made the
    decision to intentionally breach the parties’ contracts without input from the other
    LLC members, and attempted to use the LLCs to achieve an unjust result. We also
    note that, to the extent that defendants are urging that as a matter of public policy
    the law governing individual liability in the context of an LLC should be changed,
    “[t]he General Assembly is the policy-making agency because it is a far more
    appropriate forum than the courts for implementing policy-based changes to our
    laws.” Rhyne v. K-Mart Corp., 
    358 N.C. 160
    , 169, 
    594 S.E.2d 1
    , 8 (2004). We conclude
    that “plaintiff has carried his minimal burden of presenting more than a scintilla of
    evidence supporting his . . . claim.” Morris v. Scenera Research, LLC, 
    368 N.C. 857
    ,
    862, 
    788 S.E.2d 154
    , 158 (2016).
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    Opinion of the Court
    For the reasons discussed above, we conclude that the trial court did not err by
    denying defendants’ motions for directed verdict or JNOV and that its orders should
    be
    AFFIRMED.
    Judges ELMORE and STROUD concur.
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