John Paff v. Galloway Township (077692) (Atlantic and Statewide) ( 2017 )


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  •                                                      SYLLABUS
    (This syllabus is not part of the opinion of the Court. It has been prepared by the Office of the Clerk for the
    convenience of the reader. It has been neither reviewed nor approved by the Supreme Court. Please note that, in the
    interest of brevity, portions of any opinion may not have been summarized.)
    John Paff v. Galloway Township (A-88-15) (077692)
    Argued February 28, 2017 -- Decided June 20, 2017
    Albin, J., writing for the Court.
    In this appeal, the Court addresses the scope of a municipality’s obligation to disclose electronically stored
    information in accordance with the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 to -13.
    On June 28, 2013, Plaintiff John Paff filed an OPRA request with Galloway Township’s records custodian,
    seeking fields of information from all emails sent by the Township Clerk and the Township Police Chief between
    June 3 and 17, 2013. Paff asked the records custodian to provide him with an itemized list of the following
    categories of information in each email: “sender,” “recipient,” “date,” and “subject.” As a guide to the custodian,
    he attached, as a template, an email log that the Township had provided him in response to a similar records request
    six months earlier. On July 8, 2013, the Township Clerk denied the records request, explaining that “the
    [Government Records Council] and the courts have held that a custodian is not required to create new records in
    response to an OPRA request.”
    One month later, Paff filed a complaint and order to show cause in the Superior Court, Law Division,
    alleging that defendants Galloway Township and the Township Clerk (who is also the records custodian) violated
    both OPRA and the common law right of access. Paff sought an order compelling the Township to release the
    requested fields of information in the emails.
    Beginning in late 2011, the Township provided email logs—similar to the one sought by Paff—in replying
    to specific OPRA requests. Because the Township did not maintain email logs on a regular basis, it had to generate
    them. At some point, the Clerk asked the Government Records Council (GRC) whether the Township could deny
    email log requests given that the Township did not maintain such “logs as a public record.” With the caveat that its
    guidance did “not constitute legal advice or a final [agency] decision,” the GRC responded as follows: “[B]oth the
    GRC and the courts have held that a custodian is not required to create new records in response to an OPRA request.
    If a record does not already exist, the custodian may deny access on the basis that no records responsive exist.”
    Armed with this guidance, the Township ceased fulfilling requests for email logs, including the request by Paff.
    The trial court ruled that the email logs requested by Paff were government records, as defined by OPRA,
    and therefore subject to disclosure. The court did not analyze Paff’s records request under the common law right of
    access, likely because the OPRA analysis ended the inquiry.
    A panel of the Appellate Division reversed. 
    444 N.J. Super. 495
    , 497, 505 (App. Div. 2016). The panel
    accorded “substantial deference” to the GRC’s guidance given to Galloway Township, 
    id. at 499,
    503, and held that
    “OPRA does not require the creation of a new government record that does not exist at the time of a request, even if
    the information sought to be included in the new government record is stored or maintained electronically in other
    government records,” 
    id. at 504.
    The panel rejected Paff’s argument that the common law right of access provided
    an alternative ground for approving his email log request. 
    Id. at 506
    n.9. The Court granted Paff’s petition for
    certification. 
    227 N.J. 24
    (2016).
    HELD: The Appellate Division’s overly constrictive reading of OPRA cannot be squared with the OPRA’s objectives
    or statutory language. OPRA recognizes that government records will constitute not only paper documents, but also
    information electronically stored. The fields of information covering “sender,” “recipient,” “date,” and “subject” in the
    emails sent by the Galloway Township Chief of Police and Clerk over a two-week period are government records under
    OPRA.
    1. In 2001, the Legislature passed the Open Public Records Act (OPRA), L. 2001, c. 404 (codified at N.J.S.A.
    47:1A-1 to -13), replacing the then-existing Right-to-Know Law, see L. 1963, c. 73, which had been enacted in
    1963. In enacting OPRA, the Legislature intended to bring greater transparency to the operations of government and
    public officials. The Legislature declared in OPRA that “government records shall be readily accessible for . . . the
    citizens of this State, with certain exceptions, for the protection of the public interest, and any limitations on the
    right of access . . . shall be construed in favor of the public’s right of access.” N.J.S.A. 47:1A-1. (pp. 14-16)
    2. In keeping with that goal of transparency, OPRA broadly defines a “government record,” making clear that
    government records consist of not only hard-copy books and paper documents housed in file cabinets or on shelves,
    but also “information stored or maintained electronically” in a database on a municipality’s server. N.J.S.A. 47:1A-
    1.1. The Legislature apparently decided against defining government record as documents or files stored or
    maintained electronically. “Information” is the key word. By OPRA’s language, information in electronic form,
    even if part of a larger document, is itself a government record. Thus, electronically stored information extracted
    from an email is not the creation of a new record or new information; it is a government record. (pp. 16-17)
    3. N.J.S.A. 47:1A-5(d) allows for a service-fee charge when the request for a record requires “a substantial amount
    of manipulation or programming of information technology.” Information in an email includes certain fields: the
    sender, recipient, date, and subject. Extracting that kind of information requires “programming of information
    technology,” ibid., a function the Legislature clearly envisioned the municipality performing, provided that it has the
    means of doing so. Here, Galloway Township concedes that Paff’s request does not require “a substantial amount of
    manipulation or programming of information technology.” (pp 17-18)
    4. Unlike the request in MAG Entertainment, LLC v. Division of Alcoholic Beverage Control, 
    375 N.J. Super. 534
    (App. Div. 2005), Paff circumscribed his request to a two-week period and identified the discrete information he
    sought. The records custodian did not have to make a subjective judgment to determine the nature of the
    information covered by the request. Reliance on MAG is misplaced here. (pp. 19-21)
    5. The Court does not accord “substantial deference” to the GRC’s guidance given to the Galloway Township
    Clerk. The GRC cautioned that its guidance did “not constitute legal advice or a final [agency] decision.”
    Additionally, OPRA specifically provides that “[a] decision of the [GRC] shall not have value as a precedent for any
    case initiated in Superior Court.” N.J.S.A. 47:1A-7(e). Surely, if the Superior Court is to give no weight to a GRC
    decision, then informal guidance from the GRC can stand in no better position. Finally, the GRC did not analyze the
    facts of this case in light of the specific statutory provision at issue. (pp. 21-22)
    6. The Township and amici have raised legitimate concerns whether the emails are subject to OPRA exceptions,
    exemptions, or redactions—issues not fully explored or discussed before the trial court. It may take only two to
    three minutes for an IT Specialist to make accessible fields of information from two weeks of emails; it will take
    considerably longer for the Township Clerk and Chief of Police to determine whether the requested information in
    each email may intrude on privacy rights or raise public-safety concerns. The Court offers no opinion on whether
    exceptions or exemptions apply to the information requested. If the Township wishes to contest the disclosure of the
    information on grounds other than those raised in this appeal, it must present evidence and arguments to the trial
    court, and Paff must be given the opportunity to respond. (pp. 22-24)
    7. In light of its resolution of the OPRA claim, the Court has no need to address Paff’s arguments that the common
    law right of access provides an alternative basis for disclosure of the information requested. The Court notes that its
    silence on this subject should not be construed as an endorsement of the Appellate Division’s dismissal of Paff’s
    common law claim. (pp. 24-25)
    The judgment of the Appellate Division is REVERSED. The matter is REMANDED to the trial court for
    proceedings consistent with this opinion.
    CHIEF JUSTICE RABNER and JUSTICES LaVECCHIA, PATTERSON, FERNANDEZ-VINA,
    SOLOMON, and TIMPONE join in JUSTICE ALBIN’s opinion.
    2
    SUPREME COURT OF NEW JERSEY
    A-88 September Term 2015
    077692
    JOHN PAFF,
    Plaintiff-Appellant,
    v.
    GALLOWAY TOWNSHIP and THALIA
    C. KAY, in her capacity as
    Municipal Clerk and Records
    Custodian of Galloway
    Township,
    Defendants-Respondents.
    Argued February 28, 2017 – Decided June 20, 2017
    On certification to the Superior Court,
    Appellate Division, whose opinion is
    reported at 
    444 N.J. Super. 495
    (App. Div.
    2016).
    Walter M. Luers argued the cause for
    appellant (Law Offices of Walter M. Luers
    and Furst & Lurie, attorneys; Walter M.
    Luers, Joshua M. Lurie, and Raymond M.
    Baldino, of counsel and on the briefs).
    Michael J. Fitzgerald argued the cause for
    respondents (Fitzgerald, McGroarty &
    Malinsky, attorneys).
    Thomas J. Cafferty argued the cause for
    amicus curiae New Jersey Press Association
    and Reporters Committee for Freedom of the
    Press (Gibbons, attorneys; Thomas J.
    Cafferty, Nomi I. Lowy, Lauren James-Weir,
    and Charlotte M. Howells, on the brief).
    Christopher J. Michie argued the cause for
    amicus curiae American Civil Liberties Union
    of New Jersey and the Electronic Frontier
    1
    Foundation (Clark Michie, attorneys;
    Christopher J. Michie, Bruce W. Clark,
    Edward L. Barocas, Jeanne M. LoCicero, and
    Iris Bromberg, on the brief).
    Carl R. Woodward, III, argued the cause for
    amicus curiae New Jersey State League of
    Municipalities and New Jersey Institute of
    Local Government Attorneys (Carella, Byrne,
    Cecchi, Olstein, Brody & Agnello,
    attorneys).
    Vito A. Gagliardi, Jr., argued the cause for
    amicus curiae New Jersey State Association
    of Chiefs of Police (Porzio, Bromberg &
    Newman, attorneys; Vito A. Gagliardi, Jr.,
    of counsel and on the brief, and Phillip C.
    Bauknight; on the brief).
    JUSTICE ALBIN delivered the opinion of the Court.
    In this appeal, we address the scope of a municipality’s
    obligation to disclose electronically stored information in
    accordance with the New Jersey Open Public Records Act (OPRA),
    N.J.S.A. 47:1A-1 to -13.
    Plaintiff John Paff filed a request with Galloway
    Township’s records custodian for specific information in emails
    sent by the Township’s Municipal Clerk and Chief of Police over
    a two-week period.   From those emails, Paff sought only
    information contained within the following fields:    “sender,”
    “recipient,” “date,” and “subject.”   Paff did not request the
    contents of the emails.
    The Township contended that only the emails -- not specific
    information embedded within them -- were “government records”
    2
    subject to disclosure under OPRA.    On that basis, the Township
    denied the records request.
    The trial court ordered the production of the fields of
    information sought by Paff because OPRA defines a “government
    record” as “information stored or maintained electronically” by
    a municipality, quoting N.J.S.A. 47:1A-1.1 (emphasis added).       A
    panel of the Appellate Division reversed, concluding that OPRA
    required only the production of the emails, not information
    electronically stored within them.
    We now hold that the Appellate Division’s overly
    constrictive reading of OPRA cannot be squared with OPRA’s
    objectives or statutory language.    The Legislature has
    instructed that government records must be readily accessible to
    our citizenry, subject to certain exceptions, and that any
    limitation on the “public’s right of access” must be construed
    in favor of access.   N.J.S.A. 47:1A-1.   In passing OPRA, and
    replacing its predecessor statute, the Legislature framed a
    statutory scheme that reflects the profound changes in
    communication and storage of information in recent times.     OPRA
    recognizes that government records will constitute not only
    paper documents, but also information electronically stored.     To
    that end, N.J.S.A. 47:1A-1.1 provides that a government record
    includes “information stored or maintained electronically.”      The
    information sought by Paff was clearly defined and
    3
    circumscribed; was stored electronically; and, by the Township’s
    own admission, could have been produced within minutes.
    The Appellate Division erred in finding that the government
    record is the email itself and not the easily accessible fields
    of information that were maintained electronically.    We
    therefore reverse.   We remand to the trial court to determine
    whether any of the requested information falls within any
    exception or exemption to OPRA’s disclosure requirement.
    I.
    A.
    On June 28, 2013, Paff filed an OPRA request with Galloway
    Township’s records custodian, seeking fields of information from
    all emails sent by the Township Clerk and the Township Police
    Chief between June 3 and 17, 2013.     Paff asked the records
    custodian to provide him with an itemized list of the following
    categories of information in each email:    “sender,” “recipient,”
    “date,” and “subject.”
    As a guide to the custodian, he attached, as a template, an
    email log that the Township had provided him in response to a
    similar records request six months earlier.    Four fields of
    information were set forth in the template:
    Sender           Recipient           Date           Subject
    4
    On July 8, 2013, Thalia C. Kay, the Township Clerk,
    notified Paff that the Township “is unable to provide logs on
    email communication” and “[t]herefore, no records responsive
    exist.”   (emphasis added).    In denying the records request, the
    Clerk explained that “the [Government Records Council] and the
    courts have held that a custodian is not required to create new
    records in response to an OPRA request.”
    One month later, Paff filed a complaint and order to show
    cause in the Superior Court, Law Division, alleging that
    defendants Galloway Township and the Township Clerk (who is also
    the records custodian) violated both OPRA and the common law
    right of access.   Paff sought an order compelling the Township
    to release the requested fields of information in the emails.
    B.
    During a three-day hearing, the trial court took testimony
    from Paff, the Township Clerk, and the Township’s Information
    Technology (IT) Specialist, Eric E. McCarthy, and reviewed each
    of their certifications.      The court also reviewed a
    certification from Captain Christopher Doyle of the Galloway
    Township Police Department.     The facts gleaned from the record
    are largely undisputed.
    Beginning in late 2011, the Township provided email logs --
    similar to the one sought by Paff -- in replying to specific
    OPRA requests.   Because the Township did not maintain email logs
    5
    on a regular basis, it had to generate them.   Until it
    discontinued the practice one year later, the Township had
    released email logs, including one to Paff, in response to
    approximately 100 records requests.
    The Township had the technological capacity to provide the
    fields of information sought by Paff and could have done so by
    expending two to three minutes of its IT Specialist’s time.        The
    Township conceded that Paff’s request did not impose a
    significant technological burden.
    At some point, the Clerk asked the Government Records
    Council (GRC) whether the Township could deny email log requests
    given that the Township did not maintain such “logs as a public
    record” and was not required to create such records.1     With the
    caveat that its guidance did “not constitute legal advice or a
    final [agency] decision,” the GRC responded as follows:     “[B]oth
    the GRC and the courts have held that a custodian is not
    required to create new records in response to an OPRA request.
    If a record does not already exist, the custodian may deny
    access on the basis that no records responsive exist.”     Armed
    with this guidance, the Township ceased fulfilling requests for
    email logs, including the request by Paff.
    1 The GRC is an administrative agency created to offer guidance
    on OPRA compliance and to adjudicate disputes regarding access
    to government records. See N.J.S.A. 47:1A-7(b); N.J.A.C. 5:105-
    1.5.
    6
    In a certification, Galloway Township Police Captain
    Christopher Doyle -- the Department’s Deputy Custodian for OPRA
    requests -- averred that the “Department ha[d] the technical
    capability to create a log of emails sent or received by [its]
    members” but had never done so before “in response to an OPRA
    request.”   Captain Doyle feared that the type of email log
    sought by Paff “would have a significant potential detriment to
    the Department’s ability to protect confidential information,
    ongoing investigations and investigatory techniques.”    He also
    opined that the dates selected by Paff were not “random” and
    were related “to an internal investigation within the Township
    Police Department.”   Captain Doyle warned that imposing on the
    Department the obligation “to create and then redact logs of e-
    mails would not only be extremely difficult,” but also
    “impractical.”
    In his testimony, Paff explained that the Township’s
    reversal of its previous policy of making email logs accessible
    prompted his OPRA request.     He stated that his motive was simply
    to further “the public’s right to know” and “to try to keep OPRA
    from getting whittled away.”    He asserted that he could not
    recall why he chose the dates embraced within his OPRA request
    and that he may have selected the dates randomly, solely for the
    purpose of testing the new policy.
    C.
    7
    The trial court ruled that the email logs requested by Paff
    were government records, as defined by OPRA, and therefore
    subject to disclosure.    The court observed that OPRA broadly
    defines “government record” as including “information stored or
    maintained electronically,” quoting N.J.S.A. 47:1A-1.1.     The
    court concluded that a “list of emails” that afforded only
    “sender/receiver/date/[subject]” information over a two-week
    period was “information” falling within the definition of
    “government record.”     In reaching that conclusion, the court
    made the following factual findings:    Paff’s request for an
    email log was “carefully circumscribed” and the information
    sought was “identified with reasonable clarity”; the Township
    has the technical ability to prepare an email log; and despite
    the request’s apparent breadth, the Township would not incur
    “any significant burden associated with producing the email
    log.”   The court evidently did not give credence to the
    Township’s “concerns about disruption of police investigations”
    based on the limited fields of information requested.
    The court did not analyze Paff’s records request under the
    common law right of access, likely because the OPRA analysis
    ended the inquiry.2    The court stayed its order and award of
    2 In his initial records request with the Township Clerk and in
    his complaint, Paff claimed that disclosure of the email logs
    was required under the common law right of access.
    8
    attorney’s fees to Paff pending appeal.
    D.
    A panel of the Appellate Division reversed the trial
    court’s order compelling Galloway Township to provide the email
    logs to Paff.   Paff v. Galloway Township, 
    444 N.J. Super. 495
    ,
    497, 505 (App. Div. 2016).     The panel determined that OPRA
    requires public agencies to provide access to government
    records, not to create them.    
    Id. at 502.
       According to the
    panel, the plain language of “OPRA only allows requests for
    records, not requests for information.”      
    Id. at 503
    (quoting
    Bent v. Twp. of Stafford Police Dep’t, 
    381 N.J. Super. 30
    , 37
    (App. Div. 2005)).    In support of that position, the panel
    accorded “substantial deference” to the Government Records
    Council’s guidance given to Galloway Township.     See 
    id. at 499,
    503.
    The panel held that “OPRA does not require the creation of
    a new government record that does not exist at the time of a
    request, even if the information sought to be included in the
    new government record is stored or maintained electronically in
    other government records.”     
    Id. at 504.
      The panel reasoned that
    “[w]hile a computer may be able to create an email log quickly,
    it is still creating a new government record, which is not
    required under OPRA.”    
    Id. at 505.
    Additionally, although the panel conceded that the request
    9
    for an email log in this case “might not present a burdensome
    task,” it envisioned “requests of a similar nature that would
    present a serious burden.”   
    Id. at 505-06.
      In the panel’s view,
    any obligation imposed on “governmental entities to produce
    lists and compilations that do not otherwise exist” must come
    from the Legislature.   
    Id. at 506
    .
    Last, based on Paff’s inability to “recall any reason for
    making his request [or] choosing the specific dates in his
    request,” the panel rejected Paff’s argument that the common law
    right of access provided an alternative ground for approving his
    email log request.   
    Id. at 506
    n.9.
    We granted Paff’s petition for certification.    Paff v.
    Galloway Township, 
    227 N.J. 24
    (2016).   We also granted requests
    of the following organizations to participate as amici curiae:
    American Civil Liberties Union of New Jersey, the Electronic
    Frontier Foundation, New Jersey Press Association, Reporters
    Committee for Freedom of the Press, New Jersey State Association
    of Chiefs of Police, New Jersey State League of Municipalities,
    and New Jersey Institute of Local Government Attorneys.
    II.
    A.
    Paff contends that the Appellate Division erred by failing
    to recognize that the Legislature, in enacting OPRA, broadly
    defined government records to include not only paper documents
    10
    and files, but also computer-generated “information stored or
    maintained electronically.”   According to Paff, for OPRA
    purposes, electronically stored information is an existing
    record, and therefore extracting digital information, such as a
    list of the “sender,” “recipient,” “date,” and “subject” fields
    from emails, is not the creation of a new record.   Paff notes
    that OPRA takes into account the type of request he made by
    allowing public agencies to charge a fee for a “substantial
    amount of manipulation or programming of information
    technology,” quoting N.J.S.A. 47:1A-5(d).   He insists, “it is
    critical that citizens have access to [government] records on
    terms that reflect the realities of technology.”
    Paff also argues that the Appellate Division disregarded
    OPRA’s command that a GRC decision shall have no precedential
    value in a Superior Court case, citing N.J.S.A. 47:1A-7(e).
    Last, Paff states that the Appellate Division, in perfunctorily
    rejecting his common law right to access claim, failed to engage
    in the required balancing of interests of both the requestor and
    the Township.
    Amici American Civil Liberties Union of New Jersey, the
    Electronic Frontier Foundation, New Jersey Press Association,
    and Reporters Committee for Freedom of the Press, collectively
    or individually, maintain that the Appellate Division failed to
    grasp OPRA’s intent to make electronically stored information
    11
    easily accessible by harnessing modern technology.3    Amici submit
    that OPRA deems both paper documents and “information” stored in
    electronic form to be government records.   They also assert that
    information extracted from a computer database -- whether called
    a list, a log, or a response to a request -- is not new
    information or a new record, but a government record, as defined
    by OPRA.   Finally, amici note that whether the requested
    information sought is subject to non-disclosure based on an OPRA
    exception or exemption has no bearing on whether electronic
    information constitutes a government record.
    B.
    Galloway Township, including the Township Clerk,
    acknowledges that the actual emails at issue are government
    records subject to disclosure in electronic or paper form.     The
    Township claims, however, that OPRA does not require the
    Township to create records by extracting and compiling
    information from those emails in the form of a list.     The
    Township contends that because it does not maintain an email
    list limited to the fields of “sender,” “recipient,” “date,” and
    “subject,” there is no existing government record to disclose.
    The Township also urges that, in deciding whether
    3 American Civil Liberties Union of New Jersey and the Electronic
    Frontier Foundation filed a joint brief, and New Jersey Press
    Association and Reporters Committee for Freedom of the Press
    filed a separate joint brief.
    12
    disclosure of the requested records is statutorily required,
    this Court consider the privacy and confidentiality concerns
    raised by compelling disclosure of lists of emails that may
    touch on communications between members of the public and
    government officials.   Last, the Township highlights the
    difficulties government officials will face if email lists must
    be prepared and released, positing that officials will have to
    determine whether each individual email contains privileged or
    confidential information subject to redaction.
    Amici New Jersey State Association of Chiefs of Police, New
    Jersey State League of Municipalities, and New Jersey Institute
    of Local Government Attorneys, collectively or individually,
    insist that requiring law enforcement officials to create email
    logs will “compromise the sensitive investigatory techniques of
    police departments” and “irreparably damage the fluid and
    consistent exchange of confidential information internally.”4
    They also posit that citizens -- fearing unwarranted invasion of
    their privacy or identity theft -- might be discouraged “from
    using the internet to communicate with their government.”
    Additionally, they express concern that records custodians are
    not equipped to decide whether confidential information must be
    4 New Jersey State Association of Chiefs of Police filed a brief,
    and New Jersey State League of Municipalities and New Jersey
    Institute of Local Government Attorneys filed a separate joint
    brief.
    13
    redacted from the vast number of emails generated by the Police
    Department and other municipal officials.
    III.
    The issue in this case is simply one of statutory
    interpretation.   OPRA defines “government record” to include
    “information stored or maintained electronically” by a
    municipality.   N.J.S.A. 47:1A-1.1.   We must decide whether
    Paff’s request for fields of information that list the sender,
    recipient, date, and subject of emails sent by Galloway
    Township’s Chief of Police and Clerk over a two-week period is a
    request for government records within the intendment of OPRA.
    “In construing the meaning of a statute, our review is de
    novo,” and therefore we owe no deference to the interpretative
    conclusions reached by either the trial court or the Appellate
    Division.   Murray v. Plainfield Rescue Squad, 
    210 N.J. 581
    , 584
    (2012).   The statutory language, as always, is the best
    indicator of legislative intent, DiProspero v. Penn, 
    183 N.J. 477
    , 492 (2005), but here, too, the historical background that
    impelled the Legislature to pass OPRA sheds a clear light on its
    intent.
    A.
    In 2001, the Legislature passed the Open Public Records Act
    (OPRA), L. 2001, c. 404 (codified at N.J.S.A. 47:1A-1 to -13),
    replacing the then-existing Right-to-Know Law, see L. 1963, c.
    14
    73, which had been enacted in 1963.    The thirty-eight-year reign
    of the Right-to-Know Law did not keep pace with the vast
    technological advances that changed the way citizens and public
    officials communicate and store information.    See Issues Dealing
    with Public Access to Government Records:   Hearing on S.B. 161,
    351, 573, 866 Before the S. Judiciary Comm. 18-19 (2000)
    (statement of Sen. Byron M. Baer) (remarking on “antiquated”
    nature of Right-to-Know Law in “information age” and need for
    proposed OPRA legislation to “tie in with the Internet”).
    Under the Right-to-Know Law, “the Legislature intended to
    circumscribe the public’s right . . . to receive copies of
    public records in computer form.”    Higg-A-Rella, Inc. v. County
    of Essex, 
    141 N.J. 35
    , 45 (1995).    To that end, the Right-to-
    Know Law was so “narrowly drawn” that it did “not entitle
    citizens to obtain computer copies.”    
    Ibid. Thus, “the copying
    of records maintained by a system of data processing or image
    processing [was] deemed to refer to the right to receive printed
    copies of such records” only.   L. 1994, c. 140, § 8 (emphasis
    added).
    In enacting OPRA, the Legislature intended to bring greater
    transparency to the operations of government and public
    officials.   The Legislature declared in OPRA that “government
    records shall be readily accessible for . . . the citizens of
    this State, with certain exceptions, for the protection of the
    15
    public interest, and any limitations on the right of access . .
    . shall be construed in favor of the public’s right of access.”
    N.J.S.A. 47:1A-1.   In keeping with that goal of transparency,
    OPRA broadly defines a “government record” as:
    [A]ny   paper,  written   or  printed   book,
    document, drawing, map, plan, photograph,
    microfilm, data processed or image processed
    document, information stored or maintained
    electronically or by sound-recording or in a
    similar device, or any copy thereof, that has
    been made, maintained or kept on file in the
    course of his or its official business by any
    officer, commission, agency or authority of
    the State or of any political subdivision
    thereof.
    [N.J.S.A. 47:1A-1.1.]5
    OPRA makes clear that government records consist of not
    only hard-copy books and paper documents housed in file cabinets
    or on shelves, but also “information stored or maintained
    electronically” in a database on a municipality’s server.    
    Ibid. The Legislature, pointedly,
    declined to limit accessibility to
    electronic records by not adopting a more restrictive
    formulation of government record.    The Legislature apparently
    decided against defining government record as documents or files
    stored or maintained electronically.    “Information” is the key
    word.
    5 N.J.S.A. 47:1A-1.1 contains an extensive list of exceptions to
    the broad definition of “government record.” The exceptions
    consist of records that are “deemed to be confidential” and
    therefore exempt from disclosure. 
    Ibid. 16 One definition
    of “information” is “facts or figures ready
    for communication.”   Webster’s Third New International
    Dictionary 1160 (3d ed. 1981); see also Merriam-Webster’s
    Collegiate Dictionary 641 (11th ed. 2004) (defining information
    as “knowledge,” “facts,” and “data”).   We must presume that the
    Legislature intended the words that it chose and the plain and
    ordinary meaning ascribed to those words.   
    DiProspero, supra
    ,
    183 N.J. at 492.
    A document is nothing more than a compilation of
    information -- discrete facts and data.    By OPRA’s language,
    information in electronic form, even if part of a larger
    document, is itself a government record.    Thus, electronically
    stored information extracted from an email is not the creation
    of a new record or new information; it is a government record.
    This logical conclusion flows directly from OPRA’s language
    and related provisions in the statutory scheme.6   As noted
    earlier, OPRA’s definition of “government record” indicates that
    electronically stored information that is part of a larger
    6 The conclusion that electronically stored information is a
    government record is also supported by the interpretation given
    to the similarly worded Pennsylvania Right-to-Know Law. See 65
    Pa. Cons. Stat. § 67.102 (defining “record” as “information
    stored or maintained electronically”). Pennsylvania courts have
    held that extracting information from an electronic database “is
    not the creation of a record.” See, e.g., Commonwealth of Pa.,
    Dep’t of Envtl. Prot. v. Cole, 
    52 A.3d 541
    , 549 (Pa. Commw. Ct.
    2012).
    17
    document is a government record.     Other OPRA provisions
    distinguish between paper records and records in electronic
    form, placing in context the different treatment given to
    electronic information.   N.J.S.A. 47:1A-5(d) provides that a
    records requestor is entitled to a government record “in the
    medium requested if the public agency maintains the record in
    that medium.”   Thus, if the record is maintained in an
    electronic medium, the requestor is entitled to the document in
    electronic form.   If the record is not maintained “in the medium
    requested,” the custodian must “convert the record to the medium
    requested or provide a copy in some other meaningful medium.”
    
    Ibid. That provision also
    allows for a service-fee charge when
    the request for a record requires “a substantial amount of
    manipulation or programming of information technology.”        
    Ibid. Obviously, providing access
    to or copies of computer-generated
    information involves challenges that are not present in the rote
    copying of paper documents.
    Information in an email includes certain fields:       the
    sender, recipient, date, and subject.     Extracting that kind of
    information requires “programming of information technology,”
    ibid., a function the Legislature clearly envisioned the
    municipality performing, provided that it has the means of doing
    so.   Here, Galloway Township concedes that Paff’s request does
    18
    not require “a substantial amount of manipulation or programming
    of information technology,” which would have entitled the
    Township to a service charge.    See 
    ibid. The Township’s IT
    Specialist testified that providing the fields of information
    requested is not a burden and would consume no more than two to
    three minutes of time.   Retrieving paper documents from a
    storage facility and copying them undoubtedly would take more
    time and impose greater costs.    To that extent, modern
    technology has lessened some of the burdens on municipal
    officials.
    The Township does not dispute that the emails requested by
    Paff are government records.     Instead, it argues that Paff can
    have the entirety of those emails or nothing.     According to the
    Township, Paff is not entitled to fields of information -- such
    as “sender,” “recipient,” “date,” and “subject” -- divorced from
    the emails themselves.   To support that position, the Township
    does not rest on the language of the statute but rather on prior
    Appellate Division decisions that did not address the electronic
    medium and therefore are inapposite.     The Appellate Division in
    this case made the same error.
    To advance its argument, the Township relies heavily on MAG
    Entertainment, LLC v. Division of Alcoholic Beverage Control,
    
    375 N.J. Super. 534
    (App. Div. 2005), a case not comparable to
    the one before us.   In MAG, the Division of Alcoholic Beverage
    19
    Control (ABC) instituted administrative proceedings to revoke
    MAG’s license for allegedly selling alcohol to an intoxicated
    person and for alleged acts of lewdness by its employees.     
    Id. at 539.
      MAG filed an OPRA request with the ABC for “all
    documents or records” involving similar enforcement actions.
    
    Id. at 539-40
    (emphasis added).    “[T]he request failed to
    identify with any specificity or particularity the governmental
    records sought.”   
    Id. at 549.
      Given this unrestricted records
    request, the Appellate Division sensibly stated that OPRA did
    not countenance “[w]holesale requests for general information to
    be analyzed, collated and compiled by the responding government
    entity” or “open-ended searches of an agency’s files.”      
    Ibid. A records request
    must be well defined so that the
    custodian knows precisely what records are sought.     The request
    should not require the records custodian to undertake a
    subjective analysis to understand the nature of the request.
    Seeking particular information from the custodian is
    permissible; expecting the custodian to do research is not.
    Unlike the request in MAG, Paff circumscribed his request
    to a two-week period and identified the discrete information he
    sought.   The records custodian did not have to make a subjective
    judgment to determine the nature of the information covered by
    the request.   The custodian simply had to search for -- not
    research the identity of -- the records requested.     Therefore,
    20
    the Township’s, as well as the Appellate Division’s, reliance on
    MAG is misplaced here.
    With respect to electronically stored information by a
    municipality or other public entity, we reject the Appellate
    Division’s statement that “OPRA only allows requests for
    records, not requests for information.”   
    Paff, supra
    , 444 N.J.
    Super. at 503 (quoting 
    Bent, supra
    , 381 N.J. Super. at 37).
    That position cannot be squared with OPRA’s plain language or
    its objectives in dealing with electronically stored
    information.
    B.
    We do not accord “substantial deference” to the GRC’s
    guidance given to the Galloway Township Clerk.   See 
    Paff, supra
    ,
    444 N.J. Super. at 503.   That guidance merely stated in
    boilerplate language that the Township was not “required to
    create new records in response to an OPRA request.”
    Significantly, the GRC cautioned that its guidance did “not
    constitute legal advice or a final [agency] decision.”
    Additionally, OPRA specifically provides that “[a] decision of
    the [GRC] shall not have value as a precedent for any case
    initiated in Superior Court.”   N.J.S.A. 47:1A-7(e).   That
    statutory provision clearly indicates that in proceedings
    initiated in Superior Court concerning an OPRA request, GRC
    21
    decisions are not entitled to any deference.7   Surely, if the
    Superior Court is to give no weight to a GRC decision, then
    informal guidance from the GRC can stand in no better position.
    Finally, we add that the GRC did not analyze the facts of this
    case in light of the specific statutory provision at issue.
    C.
    In conclusion, the fields of information covering “sender,”
    “recipient,” “date,” and “subject” in the emails sent by the
    Galloway Township Chief of Police and Clerk over a two-week
    period are government records under OPRA.
    IV.
    Our finding that the fields of information in the requested
    emails are government records does not end the inquiry.   The
    Township and amici have raised legitimate concerns whether the
    emails are subject to OPRA exceptions, exemptions, or redactions
    -- issues not fully explored or discussed before the trial
    court.   The Township fears that wholesale disclosure of the
    requested fields of information from the emails may compromise
    investigations or investigatory techniques, thwart the internal
    7 GRC decisions obviously will have precedential value in matters
    brought before the GRC. On appeal from an adjudicatory
    proceeding in which the GRC renders a final agency decision, a
    GRC determination will be entitled to deference before the
    Appellate Division. See McGee v. Township of East Amwell, 
    416 N.J. Super. 602
    , 612-13 (App. Div. 2010) (recognizing GRC’s
    authority to interpret and apply OPRA and endorsing “deferential
    standard” of appellate review of GRC decisions).
    22
    exchange of confidential information, or lead to the release of
    citizens’ email addresses causing an unwarranted invasion of
    their privacy.
    An informed citizenry is essential to a well-functioning
    democracy.   Cf. Mason v. City of Hoboken, 
    196 N.J. 51
    , 64
    (2008).   Clearly, technology has opened the door to unparalleled
    transparency of government operations.    OPRA recognizes,
    however, that technology now imposes burdens on public
    officials.   It may take only two to three minutes for an IT
    Specialist to make accessible fields of information from two
    weeks of emails; it will take considerably longer for the
    Township Clerk and Chief of Police to determine whether the
    requested information in each email may intrude on privacy
    rights or raise public-safety concerns.     The potential issues
    raised by the Township must be addressed.
    OPRA carves out thirty exceptions to the definition of
    government record, N.J.S.A. 47:1A-1.1, and lists multiple
    exemptions to the right to access.    For example, OPRA exempts
    from disclosure any records that “pertain to an investigation in
    progress by any public agency” if disclosure of such records
    would “be inimical to the public interest.”     N.J.S.A. 47:1A-
    3(a).   OPRA also authorizes a public agency to deny a records
    request if granting access “would substantially disrupt agency
    operations.”   N.J.S.A. 47:1A-5(g).   However, before doing so,
    23
    the agency must first attempt “to reach a reasonable solution
    with the requestor that accommodates the interests of the
    requestor and the agency.”   
    Ibid. OPRA also permits
    redaction of parts of government records
    that are not subject to disclosure.      See ibid.; see also
    N.J.S.A. 47:1A-5(a).   Additionally, the Legislature declared in
    OPRA that public agencies have “a responsibility and an
    obligation to safeguard from public access a citizen’s personal
    information . . . when disclosure thereof would violate the
    citizen’s reasonable expectation of privacy.”      N.J.S.A. 47:1A-1.
    This is by no means an exhaustive list of OPRA’s exceptions and
    exemptions.
    This Court is not the proper forum to resolve whether
    exceptions or exemptions apply to the information requested, and
    we offer no opinion on the issue.      If the Township wishes to
    contest the disclosure of the information on grounds other than
    those raised in this appeal, it must present evidence and
    arguments to the trial court, and Paff must be given the
    opportunity to respond.   The Township, however, carries the
    burden of establishing a statutory basis for denying Paff’s
    records request.   N.J.S.A. 47:1A-6.
    Last, in light of our resolution of the OPRA claim, we have
    no need to address Paff’s arguments that the common law right of
    access provides an alternative basis for disclosure of the
    24
    information requested.   Our silence on this subject should not
    be construed as an endorsement of the Appellate Division’s
    dismissal of Paff’s common law claim.   See 
    Paff, supra
    , 444 N.J.
    Super. at 506 n.9.
    V.
    For the reasons expressed, we reverse the judgment of the
    Appellate Division.   We conclude that the requested fields of
    information from the identified emails constitute “information
    stored or maintained electronically,” N.J.S.A. 47:1A-1.1, and
    are therefore “government records” under OPRA.   The trial court
    must determine whether any of OPRA’s exceptions or exemptions
    bar access to the requested information or whether any
    redactions are necessary.   We remand for proceedings consistent
    with this opinion.
    CHIEF JUSTICE RABNER and JUSTICES LaVECCHIA, PATTERSON,
    FERNANDEZ-VINA, SOLOMON, and TIMPONE join in JUSTICE ALBIN’s
    opinion.
    25