State v. L.H. (079974)(Essex County and Statewide) ( 2019 )


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  •                                        SYLLABUS
    This syllabus is not part of the Court’s opinion. It has been prepared by the Office of the
    Clerk for the convenience of the reader. It has been neither reviewed nor approved by the
    Court. In the interest of brevity, portions of an opinion may not have been summarized.
    State v. L.H. (A-59-17) (079974)
    Argued March 11, 2019 -- July 22, 2019
    ALBIN, J., writing for the Court.
    The primary issue in this appeal is whether the interrogation techniques that
    included false promises of leniency induced defendant L.H. to confess to two alleged
    sexual assaults and one alleged attempted sexual assault and overbore defendant’s will.
    In this context, the Court must determine whether the State proved beyond a reasonable
    doubt that, under the totality of the circumstances, defendant’s confession was voluntary.
    The Court also considers whether a remand is necessary because, when M.H., a victim,
    identified defendant from a photographic lineup, the full dialogue between M.H. and the
    administering officer in making the identification was not memorialized.
    Defendant, who was suspected of committing the alleged offenses, was stopped
    and brought to the Bloomfield police headquarters on August 6, 2011, at about 2:30 a.m.
    After being held for three hours, he was brought to an interview room. For the first fifty-
    five minutes, Detective Lieutenant Joseph Krentz and Detective Thomas Fano secured
    information from defendant about his education, employment, prior residences, family,
    and his reason for driving in Bloomfield that evening. Almost an hour into the
    interrogation, Detective Fano told defendant that he had a “problem.” For the next
    twenty minutes, while defendant deflected questions that would have implicated him in a
    crime, the two detectives suggested that, if defendant cooperated and incriminated
    himself, he would receive counseling and help, not go to jail, and remain free to raise his
    child. Indeed, defendant was told that the truth would set him free. The detectives’
    assurances and suggestions that defendant would receive help and counseling, stay out of
    jail, and be there for his daughter if he cooperated were aimed at assuaging the reluctance
    defendant repeatedly expressed about giving up the right to remain silent.
    For example, Detective Krentz stated, “I just need to hear your side of the story so
    I can find out exactly where you are as far as getting the help you need, the right help.”
    Defendant asked, “The help I need is not sending me to jail is it?” Detective Krentz:
    “Not at all. Nobody gets rehabilitated in jail.” Detective Fano: “Yeah, I agree.” The
    detectives, moreover, continually minimized the nature of the assaults of which defendant
    was suspected, telling him, “You’re not a bad guy,” and “You didn’t hurt anybody.”
    1
    One hour and fourteen minutes into the interrogation, defendant began to make
    admissions about his involvement in the charged offenses. The interrogation ended at
    8:51 a.m. -- more than three hours after it had begun. In his testimony at the hearing,
    Detective Krentz conceded that “[e]very time [defendant] expressed hesitancy, [the
    detectives] talked about the help he was going to get,” and that “it was clear . . . that
    ‘help’ meant counseling.” The trial court rejected defendant’s argument that his will was
    overborne by false promises and declined to suppress his confession.
    Defendant also moved for an evidentiary hearing because of the failure of the
    police to record, electronically or otherwise, the identification procedure that led to M.H.
    identifying defendant as her assailant. During the fourteen earlier identification
    procedures, M.H. was unable to make a positive identification of her assailant. On
    August 8, 2011, two days after defendant’s arrest, M.H. viewed a fifteenth photographic
    array. In the report from that identification, the position of each photograph is given a
    sequential number from one to six. Next to photo position number three -- designating
    defendant’s photograph -- is the word “SUSPECT.” The report does not explain why the
    word “SUSPECT” was used rather than the six-digit number and letter assigned to every
    other photograph.
    The trial court denied defendant’s motion for a hearing, and defendant entered
    guilty pleas to five counts in the indictment, preserving his right to appeal the denial of
    both his motion to suppress his confession and his motion for an evidentiary hearing. In
    an unpublished opinion, the Appellate Division reversed the trial court, vacating
    defendant’s convictions and remanding for further proceedings. The Court granted the
    State’s petition for certification. 
    233 N.J. 24
     (2018).
    HELD: The State failed to prove beyond a reasonable doubt that, under the totality of
    the circumstances, defendant’s statement was voluntary. Defendant may withdraw his
    guilty plea. The failure to record the identification procedure as required by Delgado
    requires a remand to allow defendant the benefit of a hearing to inquire into the reliability
    of the identification and any other remedy deemed appropriate by the trial court.
    1. Due process requires that the State prove beyond a reasonable doubt that a defendant’s
    confession was voluntary and was not made because the defendant’s will was overborne.
    A confession which is the product of physical or psychological coercion must be
    considered to be involuntary and is inadmissible in evidence regardless of its truth or
    falsity. The voluntariness determination weighs the coercive psychological pressures
    brought to bear on an individual to speak against his power to resist confessing. Relevant
    factors include the suspect’s age, education and intelligence, advice concerning
    constitutional rights, length of detention, whether the questioning was repeated and
    prolonged in nature, and whether physical punishment and mental exhaustion were
    involved, as well as previous encounters with law enforcement. The ultimate
    determination of voluntariness depends on the totality of the circumstances. (pp. 22-26)
    2
    2. Because a suspect will have a natural reluctance to furnish details implicating himself,
    an interrogating officer may attempt to dissipate this reluctance and may even tell some
    lies during an interrogation. Certain lies, however, may have the capacity to overbear a
    suspect’s will and to render a confession involuntary. Thus, a police officer cannot
    directly or by implication tell a suspect that his statements will not be used against him
    because to do so is in clear contravention of the Miranda warnings. Other impermissible
    lies are false promises of leniency that, under the totality of circumstances, have the
    capacity to overbear a suspect’s will. A court may conclude that a defendant’s
    confession was involuntary if interrogating officers extended a promise so enticing as to
    induce that confession. (pp. 26-30)
    3. The video-recorded interrogation here reveals that the detectives made (1)
    representations that directly conflicted with the Miranda warnings, (2) promises of
    leniency by offering counseling as a substitute for jail, and (3) statements that minimized
    the seriousness of the crimes under investigation -- all relevant factors under the totality-
    of-the-circumstances test. In the totality of the circumstances, given the combination of
    all the relevant evidence and factors, the State failed to show beyond a reasonable doubt
    that the interrogators’ representations to defendant did not overbear his will and induce
    him to confess. The detectives secured an involuntary confession. Because defendant
    preserved his right to appeal the denial of his motion to suppress the confession,
    defendant’s guilty plea must be vacated. (pp. 30-39)
    4. In State v. Delgado, the Court required that “law enforcement officers make a written
    record detailing the out-of-court identification procedure, including the place where the
    procedure was conducted, the dialogue between the witness and the interlocutor, and the
    results.” 
    188 N.J. 48
    , 63 (2006). The Court instructed that “[w]hen feasible, a verbatim
    account of any exchange between the law enforcement officer and witness should be
    reduced to writing,” and “[w]hen not feasible, a detailed summary of the identification
    should be prepared.” 
    Ibid.
     Without issuing a mandate, the Court added that “electronic
    recordation is advisable.” 
    Ibid.
     (pp. 39-40)
    5. Here, Detective Michael Ruggiero, who administered the photographic array, did not
    electronically record the identification procedure or make a “verbatim account” of the
    words exchanged between him and the witness. Nor is there any explanation why he did
    not do so. The failure to abide by the dictates of Delgado is all the more inexplicable
    because the identification procedure was prearranged and occurred during normal
    operating hours at police headquarters, where undoubtedly electronic recording devices
    were available. The evidentiary hearing requested by defendant would have provided
    defendant the opportunity to attempt to secure the information denied to him by the
    Delgado violation. Accordingly, the Court remands for an evidentiary hearing to explore
    the issue of suggestiveness in the identification process and for the determination of an
    appropriate remedy for the Delgado violation, which may include a jury charge on the
    State’s failure to follow the recordation procedures set forth in Delgado. (pp. 40-43)
    3
    The judgment of the Appellate Division is affirmed.
    JUSTICE PATTERSON, concurring in part and dissenting in part, concurs
    with the majority and the Appellate Division that the procedure used by police officers in
    connection with defendant’s identification by M.H. did not comport with Delgado and
    that a remand is needed so that the trial court may decide whether the identification
    procedure entailed suggestiveness and, if necessary, impose an appropriate remedy.
    Justice Patterson does not agree, however, that defendant’s confession should be
    suppressed, stressing that the trial court denied defendant’s motion to suppress after it
    reviewed the videotape of defendant’s confession and other evidence presented, made
    detailed factual findings, and concluded that the State had met its burden to prove beyond
    a reasonable doubt that the confession was voluntary. In Justice Patterson’s view, neither
    the Appellate Division nor the majority afforded the trial court’s findings the substantial
    deference to which they are entitled. Although a portion of the interrogation crossed the
    line between proper and improper police tactics, Justice Patterson explains, the trial
    court’s finding that defendant’s confession was voluntary was supported by sufficient
    credible evidence in the record, including the videotape.
    JUSTICES LaVECCHIA, FERNANDEZ-VINA, and TIMPONE join in JUSTICE
    ALBIN’s opinion. JUSTICE PATTERSON filed an opinion -- concurring in the
    remand for an evidentiary hearing as to the identification procedure and dissenting
    from the suppression of defendant’s confession -- in which CHIEF JUSTICE
    RABNER and JUSTICE SOLOMON join.
    4
    SUPREME COURT OF NEW JERSEY
    A-59 September Term 2017
    079974
    State of New Jersey,
    Plaintiff-Appellant,
    v.
    L.H.,
    Defendant-Respondent.
    On certification to the Superior Court,
    Appellate Division.
    Argued                         Decided
    March 11, 2019                 July 22, 2019
    Kayla Elizabeth Rowe, Deputy Attorney General, argued
    the cause for appellant (Gurbir S. Grewal, Attorney
    General, attorney; Kayla Elizabeth Rowe, of counsel and
    on the briefs).
    Alicia J. Hubbard, Assistant Deputy Public Defender,
    argued the cause for respondent (Joseph E. Krakora,
    Public Defender, attorney; Alicia J. Hubbard, of counsel
    and on the briefs).
    Farbod K. Faraji argued the cause for amicus curiae
    American Civil Liberties Union of New Jersey (Gibbons,
    and American Civil Liberties Union of New Jersey
    Foundation, attorneys; Farbod K. Faraji, Lawrence S.
    Lustberg, and Alexander Shalom, on the brief).
    Richard P. Lomurro argued the cause for amicus curiae
    Association of Criminal Defense Lawyers of New Jersey
    1
    (Lomurro, Munson, Comer, Brown & Schottland,
    attorneys; Richard P. Lomurro, of counsel and Christina
    Vassiliou Harvey, of counsel and on the brief).
    JUSTICE ALBIN delivered the opinion of the Court.
    No piece of evidence may have greater sway over a jury than a
    defendant’s confession. For that reason, it is of critical importance that law
    enforcement officers use interrogation techniques that will elicit confessions
    by lawful means.
    To ensure that law enforcement officers turn square corners, New
    Jersey’s jurisprudence requires that the State “prove the voluntariness of a
    confession beyond a reasonable doubt.” State v. Galloway, 
    133 N.J. 631
    , 654
    (1993). In their gatekeeping roles, our courts are charged with admitting into
    evidence only lawfully secured confessions. False promises of leniency --
    promises “so enticing” that they induce a suspect to confess -- have the
    capacity to overbear a suspect’s will and to render the confession involuntary
    and inadmissible. See State v. Hreha, 
    217 N.J. 368
    , 383 (2014).
    The primary issue in this appeal is whether the interrogation techniques
    that induced defendant L.H. to confess crossed the forbidden line drawn by our
    case law.
    2
    In this case, the police took defendant into custody on suspicion that he
    had sexually assaulted two women and attempted to sexually assault another
    woman. During an interrogation that lasted approximately three hours, the two
    interrogating detectives repeatedly promised defendant counseling, indicating
    that he would not go to jail if he cooperated. The detectives also told
    defendant that “the truth would set him free” -- advice seemingly at odds with
    the Miranda 1 warning given to defendant that anything he said could be used
    against him. More than an hour into the interrogation, defendant made
    incriminating statements that implicated him in all three crimes. He was
    arrested and criminally charged.
    Two days later, one of the victims, while viewing a photographic lineup,
    identified defendant as her assailant. The officer conducting the identification
    did not record the full dialogue between him and the victim, or the degree of
    confidence expressed by the victim in making the identification. Defendant
    claimed that the failure to memorialize the identification procedure violated
    State v. Delgado, 
    188 N.J. 48
     (2006).
    In pretrial hearings, the trial court determined that defendant’s
    confession and the victim’s identification were admissible. The court
    determined that the interrogating detectives did not overbear defendant’s will
    1
    Miranda v. Arizona, 
    384 U.S. 436
     (1966).
    3
    and that defendant made a voluntary confession. The court also determined
    that defendant failed to show that the identification procedure was suggestive,
    entitling him to a Wade 2 hearing, or that the recordation of that procedure
    violated the law. After the pretrial hearings, defendant pled guilty to various
    offenses but preserved his right to appeal the trial court’s evidentiary
    decisions.
    The Appellate Division reversed. It held that the State failed to prove
    the voluntariness of the confession, finding that the detectives made false
    promises that overbore defendant’s will. It also remanded to the trial court for
    an evidentiary hearing to decide whether the identification procedure complied
    with Delgado and, if not, to consider the admissibility of the out-of-court
    identification and an appropriate remedy.
    We affirm. We hold that the State failed to prove beyond a reasonable
    doubt that, under the totality of the circumstances, defendant’s statement was
    voluntary. Based on that standard, the detectives overbore defendant’s will by
    false promises of leniency that assured counseling instead of incarceration, by
    representations that conflicted with the Miranda warnings, and by
    minimization of the gravity of the offenses. Defendant therefore may
    withdraw his guilty plea. Moreover, the failure to record the identification
    2
    United States v. Wade, 
    388 U.S. 218
     (1967).
    4
    procedure as required by Delgado requires a remand to allow defendant the
    benefit of both a Wade hearing to inquire into the reliability of the
    identification and any other remedy deemed appropriate by the trial court. We
    remand for proceedings consistent with this opinion.
    I.
    A.
    On May 29, 2012, an Essex County grand jury returned a twelve-count
    indictment, charging defendant with first-degree kidnapping of M.H. and A.D.,
    N.J.S.A. 2C:13-1(b)(1) (two counts); first-degree aggravated sexual assault of
    M.H. and A.D., N.J.S.A. 2C:14-2(a)(3) (four counts); second-degree
    aggravated assault of M.H. and A.D., N.J.S.A. 2C:12-1(b)(1) (three counts);
    first-degree attempted aggravated sexual assault of V.B., N.J.S.A. 2C:5-1 and
    N.J.S.A. 2C:14-2(a)(3) (one count); and third-degree terroristic threats to M.H.
    and A.D., N.J.S.A. 2C:12-3(a) (two counts). The indictment alleged that
    defendant sexually assaulted M.H. on June 18, 2011 and A.D. on July 23, 2011
    in Bloomfield Township and attempted to sexually assault V.B. on August 4,
    2011 in Belleville Township.
    Defendant moved to suppress the confession he made during an
    interrogation conducted by Detective Lieutenant Joseph Krentz and Detective
    Thomas Fano of the Bloomfield Police Department. Defendant argued that the
    5
    detectives induced his confession by making false promises that he would not
    face jail time, thus overbearing his will and rendering his confession
    involuntary.
    The trial court held a two-day Miranda hearing to determine the
    admissibility of the confession. During the State’s presentation, Detective
    Krentz testified and the video-recorded interrogation was admitted into
    evidence. We discern the following facts from that record.
    On August 6, 2011, at about 2:30 a.m., a task force of law enforcement
    officers from the Bloomfield and Belleville police departments and the Essex
    County Prosecutor’s Office, investigating the recent sexual assaults of women,
    stopped a motor vehicle in Bloomfield driven by defendant, who was
    suspected of committing the offenses. Detective Krentz directed a patrol
    officer to transport defendant to Bloomfield police headquarters.
    For approximately three hours at headquarters, defendant remained
    either handcuffed in a room or confined in a cell. Then, at 5:31 a.m.,
    Detectives Krentz and Fano led defendant into an interview room, where the
    detectives sat on the opposite side of a desk from defendant.
    Detective Fano read defendant the Miranda warnings, advising him that
    he had a right to remain silent and to have an attorney present, and that
    anything he said could “be used against [him] in [a] court of law.” Defendant
    6
    signed the waiver-of-rights form. When defendant asked why he was being
    detained, Detective Fano responded that they would “get to that” after they
    asked “a couple of basic questions,” adding, “you are here for a reason. . . .
    We didn’t pick you out of the tree.”
    For the first fifty-five minutes, the detectives secured information from
    defendant about his education, employment, prior residences, family, and his
    reason for driving in Bloomfield that evening. They learned that defendant
    was a high school graduate with several years of college credits and that he
    had a young daughter with a former girlfriend. They also learned that
    defendant had been convicted of a sexually related offense as a result of a
    claimed consensual relationship with a sixteen-year-old female when he was
    twenty-one or twenty-two years old and that he was a registered sex offender.
    The detectives at first made no headway with defendant when inquiring
    about his movements in Bloomfield several evenings earlier. The interrogation
    began in earnest when defendant denied having any familiarity with Franklin
    Street -- the site of two sexual assaults against M.H. and A.D.
    Almost an hour into the interrogation, Detective Fano announced that
    they had been watching him, and did not “want to pussyfoot with [him].” The
    detective reminded defendant that, when arrested, he was wearing gloves, his
    pants were open, and condoms were found in his car. Detective Fano then told
    7
    defendant that he had a “problem.” For the next twenty minutes, while
    defendant deflected questions that would have implicated him in a crime, the
    two detectives suggested that, if defendant cooperated and incriminated
    himself, he would receive counseling and help, not go to jail, and remain free
    to raise his child. Indeed, defendant was told that the truth would set him free.
    The promises of “help” and “counseling” became a consistent theme of
    the interrogation:
    [Detective Krentz]: We want to get you the help that
    you need.
    [Detective Fano]: You need some help, dude. You got
    a problem.
    [Detective Krentz]: We want to make sure you get the
    right help.
    [Detective Fano]: We’re here to help you.
    The detectives stayed on theme, repeatedly telling defendant that they
    would get him the help he needed for his problem if he cooperated. A few
    examples will suffice: “I want to get you the help that you need”; “I know
    with the right help . . . you’ll be fine down the road”; “we’re also trying to
    help you rebuild for the future.”
    The detectives made clear that defendant had to be honest to receive
    counseling and help -- and to remain free to raise his child:
    8
    [Detective Fano]: [W]e’re gonna help you out. You
    need some counseling.      You need some more
    counseling.
    [Detective Krentz]: And we’re willing to get you the
    help that you need.
    ....
    [Detective Krentz]: So we’re willing to get you the
    help that you need but you gotta be honest.
    [Detective Fano]: You gotta be honest.
    [Detective Krentz]: You gotta be honest.
    ....
    [Detective Fano]: Think about your daughter. I want
    you to be there to raise her. . . . ’Cause women need
    guidance from a guy.
    ....
    [Detective Fano]: [The truth is] going to set you free.
    The truth -- and it is a true saying, the truth will set you
    free.
    [(emphases added).]
    Detective Krentz allayed concerns raised by defendant about whether his
    cooperation would lead to his immediate incarceration because, as defendant
    told the detectives, in his last experience with the criminal justice system, after
    he told “the truth” to the police during an interrogation, he was put in jail:
    [Defendant]: [I] told them the truth and I told them
    exactly what -- what happened, it happened that quick.
    9
    [Detective Fano]: Well, that’s not gonna happen -- it’s
    not gonna go down like that. It’s not gonna --
    [Detective Krentz]: Look at me. Look at me. . . . If
    I’m gonna lock you up, I’m gonna tell you I’m gonna
    lock you up. I’m not gonna bullshit you.
    The detectives reassured defendant he was not facing jail:
    [Defendant]: Am I going to jail tonight? Is this going
    to be my last meal or something like that?
    [Detective Krentz]: No, no, not at all.
    [Defendant]: That’s what everybody says and then --
    [Detective Krentz]: That’s TV bullshit, dude. That’s
    TV.
    The detectives’ assurances and suggestions that defendant would receive
    help and counseling, stay out of jail, and be there for his daughter if he
    cooperated were aimed at assuaging the reluctance defendant repeatedly
    expressed about giving up the right to remain silent:
    [Defendant]: I’m not trying to dig myself in a hole.
    ....
    [Defendant]: I just don’t want to jeopardize all the
    stuff that I’ve been trying to rebuild --
    [Detective Fano]: We understand. Rebuild. . . . We
    want you to get more counseling so you can continue.
    ....
    10
    [Defendant]: What I’m trying to say is that I can’t
    afford to stop my -- my working -- I can’t afford to stop
    seeing my daughter.
    [Detective Fano]: Your life. I understand that.
    [Defendant]: Or being in . . . .
    [Detective Fano]: Right. That’s why we’re trying to
    talk to you. That’s why we’re trying to talk to you
    because of your daughter.
    ....
    [Defendant]: I just feel like I’m shooting myself in the
    foot right now. I feel like -- I --
    [Detective Krentz]: Do you want help?
    ....
    [Detective Krentz]: I just need to hear your side of the
    story so I can find out exactly where you are as far as
    getting the help you need, the right help.
    [Defendant]: The help I need is not sending me to jail
    is it?
    [Detective Krentz]:      Not at all.      Nobody gets
    rehabilitated in jail.
    [Detective Fano]: Yeah, I agree.
    [Detective Krentz]: Nobody gets rehabilitated in --
    [Detective Fano]: Dude, you got a little -- you got a
    baby daughter, you want to be around.
    11
    The detectives, moreover, continually minimized the nature of the sexual
    assaults defendant was suspected of committing:
    [Detective Krentz]: [Y]ou’re not a bad guy.
    ....
    [Detective Krentz]: You didn’t hurt anybody -- look at
    me, you didn’t hurt anybody.
    [Detective Fano]: Okay. You didn’t hurt anybody.
    [Detective Krentz]: I know you’re not a bad guy. You
    didn’t hurt anybody.
    ....
    [Detective Fano]: I know you’re not a bad person . . . .
    You don’t hurt them.
    ....
    [Detective Krentz]: [Y]ou didn’t rob them. . . . You
    didn’t beat them up. You treated them with respect,
    you treated them okay.
    One hour and fourteen minutes into the interrogation, defendant began to
    make admissions about his involvement in the sexual assaults of M.H. and
    A.D. and the attempted sexual assault of V.B. The interrogation ended at 8:51
    a.m. -- more than three hours after it had begun.
    In his testimony at the Miranda hearing, Detective Krentz conceded that
    “[e]very time [defendant] expressed hesitancy, [the detectives] talked about the
    12
    help he was going to get,” and that “it was clear . . . that ‘help’ meant
    counseling.”
    B.
    The trial court rejected defendant’s argument that his will was overborne
    by false promises that, if he cooperated, he would not go to jail and instead
    receive help in the form of counseling. The court determined that “it is clear
    from the totality of the circumstances that the defendant’s confession was
    knowing, voluntary and not the product of improper police procedure and/or
    misconduct.” The court observed that the “good guy approach” is a
    permissible interrogation technique and that an interrogator’s “sympathetic
    attitude . . . is not in and of itself enough to render a confession involuntary.”
    The court found that defendant’s “retelling of his version of the attacks,”
    including minimizing his role, clearly shows that he was not “compelled to
    provide information . . . based upon the promises made by the detectives of
    help not jail.” The voluntariness of defendant’s confession was supported, in
    the court’s view, by such factors as defendant’s age, his college education, his
    previous conviction of a sex offense, and his prior experience in the criminal
    justice system in which the incriminating statement he made to the police was
    13
    what “caused him to end up in jail.” 3 The court acknowledged that although
    “the defendant may have been induced to speak by the detectives’ tactics and
    demeanor, those inducements do not culminate in his will being overborne.”
    C.
    Defendant also moved for an evidentiary hearing because of the failure
    of the Bloomfield police to record, electronically or otherwise, the
    identification procedure that led to M.H. identifying defendant as her assailant.
    In particular, defendant claimed that the police failed to preserve the dialogue
    between M.H. and the detective who administered the identification, as
    required by Delgado, 
    188 N.J. at 63
    , thereby depriving him of evidence
    concerning the reliability of the identification.
    The limited record before us is based on four-page information packets
    generated by the Bloomfield Police Department detailing each of the fifteen
    photographic arrays shown to M.H. between June 21 and August 8, 2011. 4
    3
    At the time he was interrogated, defendant was twenty-six years old and held
    an Associate’s Degree from a local community college. Defendant also had a
    criminal history. Specifically, after making an incriminating statement during
    an interrogation, he had pled guilty to second-degree endangering the welfare
    of a child. As a result of that offense, defendant was sentenced to time served
    and required to register under Megan’s Law, N.J.S.A. 2C:7-1 to -23.
    4
    Apparently, these information packets were not placed in evidence at the
    time defendant requested the Delgado hearing or made part of the record
    before the Appellate Division.
    14
    Each four-page information packet consists of (1) a copy of the pre-printed
    photo display instructions read by M.H. or to M.H. by the officer
    administering the identification; (2) the photo display report listing the number
    and letter code attached to each photograph and providing space for the officer
    to write comments about the witness’s demeanor; (3) a copy of the six
    photographs shown to M.H. on each occasion; and (4) the identification report,
    partially pre-printed, that records whether M.H. made an identification and that
    allows a handwritten narrative of the identification.
    During the fourteen identification procedures conducted between June
    21 and August 4, 2011, M.H. was unable to make a positive identification of
    her assailant. On August 8, 2011, two days after defendant’s arrest, M.H.
    viewed a fifteenth photographic array administered by Detective Michael
    Ruggiero. According to the State, Detective Ruggiero was a “blind
    administrator,” meaning that he did not know which of the six photographs
    displayed to M.H. depicted the true suspect. The photographs were of six
    black men with close-cropped hair.
    The photo display report indicates that the identification procedure
    began at 9:24 a.m. and ended at 9:33 a.m. with M.H. identifying defendant’s
    photograph. In the report, the position of each photograph is given a
    sequential number from one to six. Next to photo position numbers one, two,
    15
    four, five, and six is a six-digit number followed by a letter. Next to photo
    position number three -- designating defendant’s photograph -- is the word
    “SUSPECT.” The report signed by Detective Ruggiero does not explain why
    the word “SUSPECT” was used rather than the six-digit number and letter
    assigned to every other photograph. Under the category “Comments and
    Demeanor of Witness,” Detective Ruggiero wrote, “Calm, focused.” Next to
    the line, “Did witness ask to see any photos again,” he circled the word “no.”
    The identification report, signed by both M.H. and Detective Ruggiero,
    indicates that six photographs “were displayed one at a time and were never
    shown next to one another.” The following pre-printed words (not
    emphasized) and handwritten words (underscored) appear in the report: “I
    examined the photographs carefully until I identified photograph # 3 As being
    that of the guy who grabbed me and raped me behind the abandoned house on
    Franklin St. in June.” Nothing more appears in the commentary portion of the
    report other than the pre-printed words that Detective Ruggiero did not make
    any threats or promises or urge or prompt M.H. to choose a photograph.
    Nowhere in the four-page information packet for the August 8
    photographic array is there any recordation of any dialogue between M.H. and
    Detective Ruggiero before, during, or after the identification; M.H.’s level of
    confidence when making the identification; or any possible positive or
    16
    negative gestures of M.H., such as spontaneous affirmation or hesitation in
    identifying defendant’s photograph.
    The trial court denied defendant’s motion for a hearing without
    responding to defendant’s argument that the failure to adequately record the
    identification procedure violated Delgado. Instead, the court observed that the
    2001 New Jersey Attorney General Guidelines did not require the police to
    electronically record photographic arrays, and cited Delgado for that
    proposition. The court concluded that the identification process was
    “completed within the Attorney General Guidelines as they existed at the time”
    of the procedure. The court then found that defendant “failed to show any
    evidence of suggestiveness [in the identification process] that could lead to a
    misidentification.” In the absence of such evidence, the court reasoned that
    defendant was not entitled to a Wade hearing to determine the reliability of the
    identification.
    D.
    In accordance with a plea agreement, defendant entered guilty pleas to
    five counts in the indictment: first-degree kidnapping of M.H. and A.D.; first-
    degree aggravated sexual assault of M.H. and A.D.; and first-degree attempted
    aggravated sexual assault of V.B. The court sentenced defendant on one
    kidnapping count to a twenty-year state-prison term subject to the No Early
    17
    Release Act, N.J.S.A. 2C:43-7.2, and to concurrent twenty-year terms subject
    to the No Early Release Act on each of the four remaining counts. In all,
    defendant received an aggregate twenty-year prison sentence subject to an
    eighty-five percent parole disqualifier. The remaining charges in the
    indictment were dismissed. Defendant preserved his right to appeal the denial
    of both his motion to suppress his confession and his motion for an evidentiary
    hearing to determine the reliability of the identification.
    E.
    In an unpublished opinion, the Appellate Division reversed the trial
    court, vacating defendant’s convictions and remanding for further proceedings.
    First, the Appellate Division held that the State failed to prove beyond a
    reasonable doubt that defendant gave a “voluntary” confession to the
    detectives. It determined that the trial court’s “detailed analysis” had
    “overlooked that the officers’ false promises of no incarceration directly
    negated the Miranda warnings and induced defendant to confess.” It
    acknowledged that the detectives’ offer of “counseling alone did not render
    defendant’s confession involuntary under the totality of the circumstances.”
    The Appellate Division, however, stressed that “[o]n three separate occasions
    and in three different ways, the officers assured defendant that if he spoke with
    them, he would not be put in jail.” It maintained that the detectives’
    18
    suggestion that “a confession would only help him to obtain counseling, and
    would not result in his incarceration,” contravened the Miranda warnings. It
    also rejected the argument that defendant knew from his prior experience with
    the police that any statement he made would be used against him because the
    detectives in this case “told defendant to disregard his prior encounter with law
    enforcement.” Because the false promises of no incarceration induced
    defendant to speak in violation of Miranda, the Appellate Division suppressed
    defendant’s confession.
    Second, the Appellate Division held that the trial court should have
    conducted a hearing to determine whether the Bloomfield police failed to
    record the photo-identification procedure in accordance with Delgado. 5 It
    reasoned that the Delgado requirements were intended to expose any
    suggestiveness in the identification procedure, and therefore defendant should
    not be deprived of a Wade hearing because law enforcement failed to abide by
    the dictates of Delgado. It ordered the trial court on remand to “conduct such
    hearings it deems necessary to determine the admissibility of the out-of-court
    identification” and added that if the identification procedures were not
    5
    The Appellate Division noted that the packets documenting the identification
    procedures were not marked in evidence or made part of the record before it.
    Those packets, however, are part of the record before this Court.
    19
    properly recorded, “Delgado does not necessarily require the court to suppress
    the identification.”
    F.
    This Court granted the State’s petition for certification. 6 
    233 N.J. 24
    (2018). This Court also granted the motions of the American Civil Liberties
    Union of New Jersey (ACLU) and the Association of Criminal Defense
    Lawyers of New Jersey (ACDL) to participate as amici curiae.
    II.
    A.
    The State urges that we affirm the trial court’s factfindings that
    defendant’s confession was voluntary and not the product of improper
    psychological compulsion. The State maintains that “the interrogation
    techniques used by the detectives did not strip defendant of his capacity for
    self-determination.” In particular, the State rejects the assertion that the
    detectives made “explicit” promises that defendant could avoid jail if he
    confessed. Rather, it claims that “the detectives implicitly promised that if
    defendant confessed, they could connect him with effective counseling.” In its
    view, “[d]efendant’s statements, questions, requests, and negotiations . . .
    6
    Before granting certification, we granted the State’s motion to expand the
    record to include defendant’s video-recorded statement.
    20
    demonstrate that his will was not overborne at any point during the
    interrogation.”
    The State also submits that the trial court did not err in denying
    defendant’s request for an evidentiary hearing to determine the reliability of
    the identification. The State argues that the recordation of the identification
    complied with both the Attorney General Guidelines and Delgado and that
    neither demands a verbatim record -- as opposed to a written summary -- of the
    identification. It maintains that the Appellate Division took an unprecedented
    step in holding that Delgado required the trial court to conduct a hearing based
    on the alleged failure of the police to make a record of the identification
    procedure.
    B.
    Defendant asks that we affirm the Appellate Division’s suppression of
    his confession. He submits that the detectives directly and falsely promised
    that he would not be jailed if he spoke the truth, contradicting the detectives’
    earlier assurance “that anything said can and will be used against [you] in
    court,” quoting Miranda v. Arizona, 
    384 U.S. 436
    , 469 (1966). Defendant
    rejects the State’s argument that “[he], and others who have been previously
    prosecuted should know better than to trust police officers” -- that he and
    others subject to prior interrogations have no excuse “for believing the veracity
    21
    of police assertions.” The false promises, defendant maintains, overbore his
    will and caused him to make self-incriminating statements.
    Defendant also submits that the failure of the police to provide a
    verbatim account of the identification procedure, as mandated by Delgado,
    requires a remand for an evidentiary hearing, as ordered by the Appellate
    Division. In defendant’s view, the deficiencies in recording the identification
    violated not only Delgado, but also the Attorney General’s Guidelines.
    C.
    Amicus ACDL asks this Court to adopt a rule that renders involuntary a
    confession induced by a combination of false promises that the suspect will
    receive counseling and avoid jail -- promises that negate the Miranda warning
    that anything the suspect says can be used against him in court.
    Amici ACLU and ACDL both submit that the out-of-court identification
    procedure did not meet the admissibility requirements set by Delgado and
    therefore the identification should be suppressed. Suppression is necessary,
    amici declare, because the detectives have deprived our courts of the record
    necessary to determine the reliability of the identification.
    III.
    We first address whether the alleged promises made to defendant by the
    interrogating detectives -- promises that he would receive counseling and help
    22
    and not face jail if he spoke the truth -- violated his rights guaranteed by the
    United States Constitution and New Jersey law.
    The right against self-incrimination is guaranteed by the Fifth
    Amendment to the United States Constitution and this State’s common law,
    now embodied in statute, N.J.S.A. 2A:84A-19, and evidence rule, N.J.R.E.
    503. See U.S. Const. amend. V (“No person . . . shall be compelled in any
    criminal case to be a witness against himself . . . .”); 7 N.J.S.A. 2A:84A-19
    (“[E]very natural person has a right to refuse to disclose in an action or to a
    police officer or other official any matter that will incriminate him or expose
    him to a penalty or a forfeiture of his estate . . . .”); N.J.R.E. 503 (same as
    N.J.S.A. 2A:84A-19).
    In the landmark case of Miranda v. Arizona, the United States Supreme
    Court imposed a safeguard to protect a suspect’s right against self-
    incrimination from the psychological pressures inherent in a police-dominated
    atmosphere that might compel a person “to speak where he would not
    otherwise do so freely.” 
    384 U.S. at 467
    . That safeguard mandated that a
    suspect subject to custodial interrogation “be adequately and effectively
    apprised of his rights.” 
    Ibid.
     To that end, the Court prescribed a set of
    7
    The Fifth Amendment right against self-incrimination has been made
    applicable to the States through the Due Process Clause of the Fourteenth
    Amendment. Malloy v. Hogan, 
    378 U.S. 1
    , 8 (1964).
    23
    warnings that the police must give a suspect before an interrogation begins --
    warnings that, in part, instruct the suspect that “he has the right to remain
    silent” and “that anything he says can be used against him in a court of law.”
    Id. at 479. Under our state law, at an N.J.R.E. 104(c) hearing, 8 the State bears
    the burden of proving beyond a reasonable doubt that a defendant’s waiver of
    his rights was made knowingly, intelligently, and voluntarily. State v.
    Nyhammer, 
    197 N.J. 383
    , 400-01 (2009); State v. Presha, 
    163 N.J. 304
    , 313
    (2000). 9
    Due process also requires that the State “prove beyond a reasonable
    doubt that a defendant’s confession was voluntary and was not made because
    the defendant’s will was overborne.” State v. Knight, 
    183 N.J. 449
    , 462
    (2005); see also Hreha, 217 N.J. at 383. “The due process test takes into
    consideration ‘the totality of all the surrounding circumstances -- both the
    characteristics of the accused and the details of the interrogation.’” Dickerson
    v. United States, 
    530 U.S. 428
    , 434 (2000) (quoting Schneckloth v.
    8
    N.J.R.E. 104(c) provides that “[w]here by virtue of any rule of law a judge is
    required in a criminal action to make a preliminary determination as to the
    admissibility of a statement by the defendant, the judge shall hear and
    determine the question of its admissibility out of the presence of the jury.”
    9
    Under federal law, the government must “prove waiver only by a
    preponderance of the evidence.” See Colorado v. Connelly, 
    479 U.S. 157
    , 168
    (1986).
    24
    Bustamonte, 
    412 U.S. 218
    , 226 (1973)); see also Hreha, 217 N.J. at 383. The
    source of this test is the common law, which “recognized that coerced
    confessions are inherently untrustworthy.” Dickerson, 
    530 U.S. at
    433 (citing
    King v. Warickshall (1783) 168 Eng. Rep. 234, 235 (K.B.) (“[A] confession
    forced from the mind by the flattery of hope, or by the torture of fear, comes in
    so questionable a shape . . . that no credit ought to be given to it; and therefore
    it is rejected.”)).
    Contemporary constitutional jurisprudence recognizes that
    [t]he abhorrence of society to the use of involuntary
    confessions does not turn alone on their inherent
    untrustworthiness. It also turns on the deep-rooted
    feeling that the police must obey the law while
    enforcing the law; that in the end life and liberty can be
    as much endangered from illegal methods used to
    convict those thought to be criminals as from the actual
    criminals themselves.
    [Spano v. New York, 
    360 U.S. 315
    , 320-21 (1959).]
    Accordingly, “[a] confession which is the product of physical or psychological
    coercion must be considered to be involuntary and inadmissible in evidence
    regardless of its truth or falsity.” State v. Miller, 
    76 N.J. 392
    , 405 (1978); see
    also Galloway, 
    133 N.J. at 654
     (“An involuntary confession can result from
    psychological as well as physical coercion.”).
    The voluntariness determination weighs the coercive psychological
    pressures brought to bear on an individual to speak against his power to resist
    25
    confessing. Dickerson, 
    530 U.S. at 434
    . Under New Jersey and federal law,
    the factors relevant to the voluntariness analysis include “the suspect’s age,
    education and intelligence, advice concerning constitutional rights, length of
    detention, whether the questioning was repeated and prolonged in nature, and
    whether physical punishment and mental exhaustion were involved,” as well as
    previous encounters with law enforcement. Hreha, 217 N.J. at 383 (quoting
    Galloway, 
    133 N.J. at 654
    ); accord Schneckloth, 
    412 U.S. at 226
    . Those
    factors are “assessed qualitatively, not quantitatively,” for “the presence of
    even one of those factors may permit the conclusion that a confession was
    involuntary.” Hreha, 217 N.J. at 384. The ultimate determination of
    voluntariness, however, will depend on the totality of the circumstances. Id. at
    383.
    Because a suspect will have a “natural reluctance” to furnish details
    implicating himself in a crime, an interrogating officer may attempt “to
    dissipate this reluctance and persuade the [suspect] to talk.” Miller, 
    76 N.J. at 403
    . One permissible way is by “[a]ppealing to [the suspect’s] sense of
    decency and urging him to tell the truth for his own sake.” 
    Id. at 405
    . Our
    jurisprudence even gives officers leeway to tell some lies during an
    interrogation. See Galloway, 
    133 N.J. at 655
    ; Miller, 
    76 N.J. at 403-04
    .
    26
    Certain lies, however, may have the capacity to overbear a suspect’s will
    and to render a confession involuntary. Thus, a police officer cannot directly
    or by implication tell a suspect that his statements will not be used against him
    because to do so is in clear contravention of the Miranda warnings. State in
    Interest of A.S., 
    203 N.J. 131
    , 151 (2010) (“A police officer cannot directly
    contradict, out of one side of his mouth, the Miranda warnings just given out
    of the other.” (quoting State v. Pillar, 
    359 N.J. Super. 249
    , 268 (App. Div.
    2003))); see also State v. Puryear, 
    441 N.J. Super. 280
    , 298 (App. Div. 2015)
    (finding impermissible an interrogator’s representation to the defendant that he
    “could not hurt himself and could only help himself by providing a statement”
    because it “contradicted a key Miranda warning”). In A.S., the interrogating
    officer violated a juvenile defendant’s rights by telling her that answering
    questions “would actually benefit her” -- an assertion at direct odds with the
    Miranda warning “that anything she said in the interview could be used against
    her in a court of law.” 
    203 N.J. at 151
    .
    Other impermissible lies are false promises of leniency that, under the
    totality of circumstances, have the capacity to overbear a suspect’s will. See
    Hreha, 217 N.J. at 383. A “free and voluntary” confession is not one extracted
    by “threats or violence, nor obtained by any direct or implied promises,
    however slight, nor by the exertion of any improper influence.” Brady v.
    27
    United States, 
    397 U.S. 742
    , 753 (1970) (quoting Bram v. United States, 
    168 U.S. 532
    , 542-43 (1897)). 10
    “A court may conclude that a defendant’s confession was involuntary if
    interrogating officers extended a promise so enticing as to induce that
    confession.” Hreha, 217 N.J. at 383 (citing State v. Fletcher, 
    380 N.J. Super. 80
    , 89 (App. Div. 2005)). “[W]here a promise is likely to ‘strip[] defendant of
    his “capacity for self-determination”’ and actually induce the incriminating
    statement, it is not voluntary.” Fletcher, 
    380 N.J. Super. at 89
     (quoting Pillar,
    
    359 N.J. Super. at 272-73
    ).
    Under the totality-of-the-circumstances test, a promise of leniency is one
    factor to be considered in determining voluntariness. Hreha, 217 N.J. at 383.
    Courts have recognized that the danger posed by promises of leniency is that
    such promises in some cases may have the capacity to overbear a suspect’s
    will and produce unreliable -- even false -- confessions. See State v. Madsen,
    
    813 N.W.2d 714
    , 725 (Iowa 2012) (“Courts and commentators have long
    recognized promises of leniency can induce false confessions leading to
    wrongful convictions of the innocent.”). 11 Some courts also take into account
    10
    “Bram and its progeny did not hold that the possibly coercive impact of a
    promise of leniency could not be dissipated by the presence and advice of
    counsel.” Brady, 
    397 U.S. at 754
    .
    11
    Courts have acknowledged that some promises of leniency -- particularly
    28
    an interrogator’s “minimization” of the offense when questioning the suspect
    as one factor in determining the voluntariness of a confession. 12
    State v. Hreha provides general guidance on how to assess a promise of
    leniency for purposes of determining the voluntariness of a suspect’s
    confession. 217 N.J. at 385-86. There, the defendant testified at a Miranda
    hearing that, during a custodial interrogation at his workplace, law
    those that combine an implied promise of counseling with a reduction or
    elimination of a custodial sentence -- have the capacity to overbear a suspect’s
    will and cause him to surrender his fundamental right to remain silent. See,
    e.g., State v. Wiley, 
    61 A.3d 750
    , 758, 760 (Me. 2013) (suppressing the
    defendant’s statement because the “overall effect of [the interrogating
    officer’s] representations . . . was to establish that if [the defendant] confessed
    to the crimes he would get a short county jail sentence with probation”); State
    v. Reynolds, 
    145 A.3d 1256
    , 1258, 1263 (Vt. 2016) (suppressing the
    defendant’s statement because the interrogating officer’s remarks “implied that
    defendant would face treatment or complete absolution” if he adopted the
    officer’s theory of events); see also People v. Wall, 
    404 P.3d 1209
    , 1221 (Cal.
    2017) (“[W]here a person in authority makes an express or clearly implied
    promise of leniency or advantage for the accused which is a motivating cause
    of the decision to confess, the confession is involuntary and inadmissible as a
    matter of law.” (alteration in original) (quoting People v. Boyde, 
    758 P.2d 25
    ,
    39 (Cal. 1988) (en banc)), cert. denied, ___ U.S. ___, 
    139 S. Ct. 187
     (2018).
    12
    See, e.g., Commonwealth v. DiGiambattista, 
    813 N.E.2d 516
    , 525-28
    (Mass. 2004) (suppressing the defendant’s statement because the interrogating
    officer’s minimization of the crime and repeated references to the need for
    “counseling” suggested to the defendant that “counseling” would serve as an
    alternative to incarceration); see also Saul M. Kassin, The Psychology of
    Confessions, 4 Ann. Rev. L. & Soc. Sci. 193, 202-03 (2008) (“Research shows
    that minimization tactics may lead people to infer by pragmatic implication
    that leniency in sentencing will follow from confession -- even without an
    explicit promise.”).
    29
    enforcement officers promised that, if he confessed to committing computer
    theft, he “could participate in a pretrial intervention (PTI) program instead of
    facing traditional criminal prosecution” -- a punishment that the officers
    described as “a slap on the wrist.” Id. at 375-77. The defendant also testified
    that the officers promised him that he could “exit the building without
    handcuffs and suggested that he would not lose his job.” Id. at 376. During
    the Miranda hearing, the testifying officer did not deny making those promises
    but “merely asserted that he could not recollect whether any promises had been
    made.” Id. at 384.
    Because the trial court misconstrued the testimony at the Miranda
    hearing, we overturned the court’s finding of voluntariness and remanded for a
    new hearing. Id. at 385. On remand, we directed the court to make fresh
    credibility and factual findings and to determine whether the officers extended
    any promises of leniency and, if so, whether those promises were likely to
    induce an involuntary confession in light of the totality of the circumstances.
    Id. at 385-86.
    We now apply the principles relevant to determining voluntariness to the
    facts of this case.
    30
    IV.
    We begin with our standard of review. “When faced with a trial court’s
    admission of police-obtained statements, an appellate court should engage in a
    ‘searching and critical’ review of the record to ensure protection of a
    defendant’s constitutional rights.” Hreha, 217 N.J. at 381-82 (quoting State v.
    Pickles, 
    46 N.J. 542
    , 577 (1966)). Subject to that caveat, this Court generally
    will defer to a trial court’s factual findings concerning the voluntariness of a
    confession that are based on sufficient credible evidence in the record. See
    State v. Elders, 
    192 N.J. 224
    , 244 (2007). Factual findings, however, that are
    clearly mistaken are accorded no deference. State v. S.S., 
    229 N.J. 360
    , 381
    (2017). When factfindings are clearly mistaken, “the interests of justice
    demand intervention” by an appellate court. 
    Ibid.
     Simply put, “[d]eference
    ends when a trial court’s factual findings are not supported by sufficient
    credible evidence in the record.” 
    Ibid.
     Issues of law are reviewed de novo.
    Hreha, 217 N.J. at 382.
    The video-recorded interrogation here reveals that the detectives made
    (1) representations that directly conflicted with the Miranda warnings,
    (2) promises of leniency by offering counseling as a substitute for jail, and
    (3) statements that minimized the seriousness of the crimes under investigation
    -- all relevant factors under the totality-of-the-circumstances test.
    31
    First, the detectives advised defendant that telling the truth would be
    helpful to him and “w[ould] set [him] free.” That advice directly conflicted
    with the Miranda warning that anything defendant said could be used against
    him. Interrogating officers are not allowed to disarm the Miranda warnings
    during the interrogation by falsely asserting or suggesting that a suspect’s
    words will be used in his favor and not against him in court. See A.S., 
    203 N.J. at 151
    . Although defendant had experience in the criminal justice system,
    which ordinarily would suggest he was on notice that his words would be used
    against him, the detectives suggested that he should disregard his prior
    experience and tell the truth, in which case he would not go to jail as happened
    the last time.
    Second, the detectives repeatedly told defendant that they would get him
    help in the form of counseling and coupled those representations with the
    assurance that if he told the truth he would not go to jail. Here are but a few
    examples:
    [Detective Fano]: [W]e’re gonna help you out. You
    need some counseling.      You need some more
    counseling.
    [Detective Krentz]: And we’re willing to get you the
    help that you need.
    ....
    32
    [Defendant]: Am I going to jail tonight? Is this going
    to be my last meal or something like that?
    [Detective Krentz]: No, no, not at all.
    ....
    [Defendant]: The help I need is not sending me to jail
    is it?
    [Detective Krentz]:       Not at all.      Nobody gets
    rehabilitated in jail.
    [Detective Fano]: Yeah, I agree.
    The detectives also reinforced the notion that a jail term would be
    incompatible with the needs of his daughter, who required a father in her life.
    Third, the detectives repeatedly minimized the nature and gravity of the
    of defendant’s alleged offenses -- intimating that his conduct was amenable to
    counseling and rehabilitation. The detectives told defendant that he “didn’t
    hurt anybody” or “rob them”; that he “didn’t beat them up” and “treated them
    with respect”; and that he was “not a bad guy,” was “salvageable,” and could
    “rebuild.” One of the detectives even suggested that he wanted to get
    defendant the same type of counseling his family had secured for his own
    nephew.
    The psychologically coercive techniques illustrated above were not
    referred to by the trial court, which described the detectives as lending a
    sympathetic ear and employing the “good guy approach,” but making no
    33
    promises. But the record revealed much more. The trial court did not canvass
    the law that identifies psychological interrogation techniques, which, in the
    aggregate, have the capacity to overbear a suspect’s will. 13 We agree with the
    Appellate Division that the trial court “overlooked that the officers’ false
    promise of no incarceration directly negated the Miranda warnings and
    induced defendant to confess.” The Appellate Division conducted a
    “‘searching and critical’ review of the record” in reversing the trial court. See
    Hreha, 217 N.J. at 381-82 (quoting Pickles, 
    46 N.J. at 577
    ). Such a review
    leads us as well to the conclusion that the trial court was “clearly mistaken” in
    finding that defendant’s confession was voluntary beyond a reasonable doubt.
    See S.S., 229 N.J. at 381.
    In determining whether the State satisfied its burden of proving beyond a
    reasonable doubt the voluntariness of defendant’s confession, we do not look
    at any one factor in isolation -- such as the statement that contradicted the
    Miranda warning, the promises of help and counseling coupled with the
    implicit assurance he would not face jail, and the minimization of his conduct
    13
    The dissent emphasizes the trial court’s finding that, as defendant
    confessed, “he -- not his interrogators -- controlled the flow of information in
    their exchange.” Post at ___ (slip op. at 12-13). However, a defendant’s
    incriminating remarks after his will is overborne are not relevant to whether
    his will was overborne. Statements made by defendant after the violation of
    his Fifth Amendment rights cannot repair the constitutional violation.
    34
    in the offenses he committed. Rather we view all as part of a larger tableau
    that constitutes the totality of the circumstances. See Hreha, 217 N.J. at 383-
    84. Viewed in this light, the State failed to meet its burden that defendant’s
    confession was voluntarily secured beyond a reasonable doubt by means
    consistent with our constitutional jurisprudence.
    The facts before us are unlike those in State v. Miller, a case in which a
    sharply divided Court -- with three members dissenting -- found a confession
    voluntary, while acknowledging that the interrogation technique pressed the
    limits of how to secure a voluntary confession by lawful means. 
    76 N.J. at 404-05, 408
    . In that case, Miller became the focus of an investigation into the
    brutal murder of a seventeen-year-old female. 
    Id. at 396-97
    . Two state
    troopers transported Miller from the factory where he worked to a state police
    barracks, where he arrived at 11:49 p.m. 
    Id. at 397
    . The tape-recorded
    interrogation began about two hours later and lasted fifty-eight minutes. 
    Ibid.
    Miller was read and waived his Miranda rights. 
    Ibid.
     The interrogating officer
    advised Miller he was a suspect in the murder and a back-and-forth
    conversation proceeded, with Miller at first denying his involvement in the
    crime. 
    Ibid.
     At some point, Miller stated that “whoever did it really needs
    help.” 
    Id. at 398
    . In response, “[t]he officer suggested that such a person was
    not really a criminal who should be punished, but rather needed medical
    35
    treatment” and that “he would do all he could to help [Miller] but that [Miller]
    had to help himself first by talking about it.” 
    Ibid.
    Miller then gave an incredible account of how he was walking with the
    young woman through a field when a knife-wielding man attacked her, of how
    he attempted to defend her, and of how he panicked and took her dead body
    and dropped it off a bridge into a stream. 
    Id. at 398
    . Confronted with this
    account, the officer said, “[Y]ou killed this girl didn’t you?” 
    Ibid.
     In the face
    of Miller’s continued denial, the officer stated, “You’ve got to tell me the
    truth. I can’t help you without the truth.” 
    Ibid.
     The officer persisted that
    Miller had to be “truthful with [himself].” 
    Id. at 399
    . Shortly afterwards,
    Miller confessed. 
    Ibid.
    The Court formulated the voluntariness issue by posing two questions:
    (1) can an interrogating officer “appeal to a suspect by telling him that he is
    the suspect’s friend and wants to help him [and] that whoever killed this girl is
    not a criminal who should be punished, but a person who needs medical
    treatment”; and (2) “[d]oes the officer have the right to tell the suspect that he
    must help himself first by telling the truth and then the officer will do what he
    can to help the suspect with his problem?” 
    Id. at 403-04
    . Having formulated
    the issue, the Court conceded that the interrogation technique used “moves into
    36
    a shadowy area and if carried to excess in time and persistence, can cross that
    intangible line and become improper.” 
    Id. at 404
    .
    Significantly, when the United States Court of Appeals for the Third
    Circuit denied Miller’s habeas corpus petition challenging the voluntariness of
    the confession, the divided three-judge panel observed that, based on the
    interrogation techniques, “if Miller had made remarks that indicated that he
    truly believed that the state would treat him leniently because he was ‘not
    responsible’ for what he had done or that he believed that he would receive
    psychiatric help rather than punishment, we might not find the confession
    voluntary.” Miller v. Fenton (Fenton), 
    796 F.2d 598
    , 601, 613 (3d Cir. 1986).
    By the reckoning of the majorities in both Miller and Fenton, the investigating
    officer’s interrogation techniques evidently approached the outer limit of how
    lawfully to secure a voluntary confession. 14
    14
    The dissents in Miller and Fenton strongly condemned the interrogation
    techniques used by the investigating officer and protested that fundamental
    rights must be honored in cases involving even egregious crimes. Miller, 
    76 N.J. at 409, 423
     (Conford, P.J.A.D., dissenting); Fenton, 
    796 F.2d at 627-28
    (Gibbons, J., dissenting). In his dissent in Miller, Judge Conford lamented that
    “this case signals to the law-enforcement community that the method of
    interrogation of this defendant resulting in the confession before us is
    unexceptionable and may be freely practiced.” Miller, 
    76 N.J. at 410
    (Conford, P.J.A.D., dissenting). Similarly, in his dissent in Fenton, Judge
    Gibbons criticized the majority for “endorsing a thoroughly bad piece of police
    work” and thus sending “a signal to the police community in this circuit that is
    likely to have the harmful consequence of encouraging coercion of defendants
    37
    The interrogation techniques used in the present case -- in their totality
    -- go well beyond the norms haltingly approved in Miller. The interrogation
    here “carried to excess in time and persistence” and “cross[ed] that intangible
    line and bec[a]me improper.” See Miller, 
    76 N.J. at 404
    . 15
    The defendant in this case was arrested at 2:30 a.m., transported to
    headquarters, and remained handcuffed in a room or confined in a cell for the
    next three hours. Not until 5:31 a.m. did the three-hour interrogation begin.
    Although at one point defendant indicated that he was “tired as hell,” the
    record does not reveal how long defendant had gone without sleep because the
    detectives did not ask during the interrogation. During the interrogation, to
    overcome defendant’s reluctance to speak, the detectives employed the
    techniques that we have already discussed at length. The detectives
    in place of acceptable methods of investigation.” Fenton, 
    796 F.2d at 613-14
    (Gibbons, J., dissenting).
    15
    The present case is not similar to Galloway either -- a murder case in which
    the defendant was interrogated for harshly shaking a three-month-old child,
    eventually causing the child’s death. 
    133 N.J. at 637-39
    . After repeatedly
    warning the defendant of his Miranda rights, the interrogating officer “used the
    ‘theme’ that defendant had to tell him what had happened to the child so the
    doctors could properly treat the child.” 
    Id. at 639
    . The defendant then “gave
    an incriminating oral account of the events surrounding the shaking of the
    child.” 
    Ibid.
     The officer admitted that he intended to use the information as
    part of his criminal investigation. 
    Id. at 653
    . Relying on Miller, the Court
    found that this deceptive interrogation technique did not render the confession
    involuntary. 
    Id. at 655-57
    .
    38
    undermined the Miranda warning that defendant’s words could be used against
    him by telling him the truth would set him free; they falsely promised help and
    counseling as a substitute for jail; and they minimized the seriousness of the
    offenses under investigation. In the totality of the circumstances, given the
    combination of all the relevant evidence and factors, the State failed to show
    beyond a reasonable doubt that the interrogators’ representations to defendant
    did not overbear his will and induce him to confess.
    Therefore, like the Appellate Division, we conclude that the detectives
    secured an involuntary confession. Because defendant preserved his right to
    appeal the denial of his motion to suppress the confession, defendant’s guilty
    plea must be vacated.
    V.
    We next address defendant’s claim that the Bloomfield police failed to
    properly record the photographic-array procedure leading to M.H.’s
    identification of defendant, thus entitling him to an evidentiary hearing. The
    governing law at the time of the out-of-court identification was State v.
    Delgado, 
    188 N.J. 48
     (2006). 16
    16
    The photographic array was administered several weeks before our decision
    in State v. Henderson, 
    208 N.J. 208
     (2011), and nearly a year before we
    promulgated Rule 3:11. See Henderson, 208 N.J. at 208, 220 (announcing on
    August 24, 2011 that “[t]he revised principles in this decision will apply purely
    prospectively”). The parties agree that this appeal is controlled by Delgado.
    39
    In Delgado, we exercised our supervisory powers under Article VI,
    Section 2, Paragraph 3 of the New Jersey Constitution and required that “law
    enforcement officers make a written record detailing the out-of-court
    identification procedure, including the place where the procedure was
    conducted, the dialogue between the witness and the interlocutor, and the
    results.” 
    188 N.J. at 63
    . We emphasized that “the dialogue between a law
    enforcement officer and a witness may be critical to understanding the level of
    confidence or uncertainty expressed in the making of an identification and
    whether any suggestiveness, even unconsciously, seeped into the identification
    process.” 
    Id. at 60
    . “Preserving the words exchanged between the witness and
    the officer conducting the identification procedure,” we recognized, “may be
    as important as preserving either a picture of a live lineup or a photographic
    array.” 
    Id. at 63
    .
    We instructed that “[w]hen feasible, a verbatim account of any exchange
    between the law enforcement officer and witness should be reduced to
    writing,” and “[w]hen not feasible, a detailed summary of the identification
    should be prepared.” 
    Ibid.
     Without issuing a mandate, we added that “[i]n the
    station house where tape recorders may be available, electronic recordation is
    advisable.” 
    Ibid.
     Here, Detective Ruggiero, who administered the
    photographic array, did not electronically record the identification procedure
    40
    or make a “verbatim account” of the words exchanged between him and the
    witness. Nor do we have any explanation why he did not do so.
    Detective Ruggiero used the pre-printed forms supplied by the
    Bloomfield police that provided certain scripted remarks to be read to or by the
    witness and blank spaces for the inclusion of handwritten observations by the
    detective and explanations by the witness. The police documented the
    photographic array shown to M.H. and the photograph she selected. Detective
    Ruggiero handwrote “[c]alm, focused” in the category for comments and
    demeanor of witness. After the pre-printed words, “I examined the
    photographs carefully until I identified photograph #,” either Detective
    Ruggiero or M.H. wrote the number “3” signifying the photograph selected
    and added that he was the “guy” who “grabbed me and raped me behind the
    Abandoned house on Franklin St. in June.” The four-page identification
    procedure packet does not contain the required verbatim account or a detailed
    summary of the dialogue between Detective Ruggiero and M.H.
    The failure to abide by the dictates of Delgado is all the more
    inexplicable because the identification procedure was prearranged and
    occurred during normal operating hours at police headquarters, where
    41
    undoubtedly electronic recording devices were available. 17 The evidentiary
    hearing requested by defendant would have provided defendant the opportunity
    to attempt to secure the information denied to him by the Delgado violation --
    the full dialogue between Detective Ruggiero and M.H. before, during, and
    immediately after the identification; M.H.’s statement of confidence in her
    identification; and evidence of any potential suggestiveness in the
    identification procedure. For example, without knowing how and when the
    word “SUSPECT” was placed next to defendant’s photograph on the photo
    display report -- rather than the six-digit number and letter assigned to the five
    other photos in the array -- doubt is raised about whether Detective Ruggiero
    was a “blind administrator.”
    Accordingly, we remand for an evidentiary hearing to explore the issue
    of suggestiveness in the identification process and for the determination of an
    appropriate remedy for the Delgado violation. We do not suggest that the
    court is required to bar the identification. See State v. Anthony, 
    237 N.J. 213
    ,
    239 (2019) (“We have not, however, created bright-line rules that call for the
    ‘suppression of reliable evidence any time a law enforcement officer makes a
    mistake.’” (quoting Henderson, 208 N.J. at 303)). The trial court may
    17
    Indeed, the Bloomfield police had video-recorded defendant’s interrogation
    just two days earlier.
    42
    consider charging the jury on the State’s failure to follow the recordation
    procedures set forth in Delgado. See id. at 234-35.
    If such a charge is appropriate,
    jurors should be told that officers are required to record
    identification procedures . . . ; if that is not feasible,
    they are required to prepare a contemporaneous,
    verbatim written account of the procedure. If the police
    did not follow that practice, and, for example, did not
    capture the dialogue between the witness and the
    officer, . . . the jury may take that into account when it
    evaluates the identification evidence. 18
    [Id. at 235.]
    VI.
    For the reasons expressed, we affirm the judgment of the Appellate
    Division, which determined that the trial court erred in finding defendant’s
    confession voluntary. We hold that the State failed to prove beyond a
    reasonable doubt that defendant rendered a voluntary confession, and therefore
    the confession must be suppressed. Accordingly, defendant is entitled to
    withdraw his guilty plea, having preserved that issue for appeal.
    We also hold that the police failed to prepare a contemporaneous
    verbatim account of the identification procedure as required by Delgado. An
    18
    The proposed jury charge is appropriate because this case arose after
    Delgado but before Henderson and the adoption of Rule 3:11. Supra note 16.
    Today, the police must also record “a witness’ statement of confidence, in the
    witness’ own words.” R. 3:11(c)(7); see also Anthony, 237 N.J. at 235.
    43
    evidentiary hearing must be conducted prior to trial to determine whether any
    suggestiveness occurred during the identification procedure, and the court also
    must determine any appropriate remedy for the Delgado violation. We remand
    for proceedings consistent with this opinion.
    JUSTICES LaVECCHIA, FERNANDEZ-VINA, and TIMPONE join in
    JUSTICE ALBIN’s opinion. JUSTICE PATTERSON filed an opinion --
    concurring in the remand for an evidentiary hearing as to the identification
    procedure and dissenting from the suppression of defendant’s confession -- in
    which CHIEF JUSTICE RABNER and JUSTICE SOLOMON join.
    44
    SUPREME COURT OF NEW JERSEY
    A-59 September Term 2017
    079974
    State of New Jersey,
    Plaintiff-Appellant,
    v.
    L.H.,
    Defendant-Respondent.
    JUSTICE PATTERSON, concurring in part and dissenting in part.
    I concur with the majority and the Appellate Division that the procedure
    used by police officers in connection with defendant’s identification by M.H.,
    one of the three sexual assault victims in this matter, did not comport with
    State v. Delgado, 
    188 N.J. 48
    , 63 (2006). Ante at ___ (slip op. at 39-43). I
    therefore agree with the majority and the Appellate Division that a remand is
    needed so that the trial court may decide whether the identification procedure
    entailed suggestiveness and, if necessary, impose an appropriate remedy. Ante
    at ___ (slip op. at 42-43).
    I do not agree, however, that defendant’s confession to two sexual
    assaults and one attempted sexual assault should be suppressed. Ante at ___
    (slip op. at 31-39). The trial court denied defendant’s motion to suppress after
    1
    it reviewed the videotape of defendant’s confession and other evidence
    presented at the N.J.R.E. 104(c) hearing, made detailed factual findings, and
    concluded that the State had met its burden to prove beyond a reasonable doubt
    that the confession was voluntary. Neither the Appellate Division nor the
    majority afforded the trial court’s findings the substantial deference to which
    they are entitled.
    I concur with the majority that a portion of the interrogation that gave
    rise to this appeal crossed the line between proper and improper police tactics.
    The interrogating officers promised defendant that he would be provided
    counseling in the event that he confessed, and suggested -- notwithstanding the
    gravity of defendant’s crimes -- that the officers would somehow ensure that
    the counseling would be afforded to defendant outside of a prison setting.
    Clearly, the officers should have refrained from offering any such assurances,
    which could deceive and coerce a suspect less intelligent and experienced than
    this defendant.
    The videotape of the questioning, however, reveals defendant to be an
    intelligent, well-educated, self-confident veteran of the criminal justice system
    who was skeptical of the officers’ reassuring comments and presented a
    carefully crafted narrative of his offenses that downplayed his culpability. As
    the trial court ruled and the videotape record confirms, the officers’ statements
    2
    did not overbear defendant’s will or coerce his confession. In my view,
    therefore, the trial court’s finding that defendant’s confession was voluntary
    was supported by sufficient credible evidence in the record.
    Accordingly, I respectfully dissent from the majority’s holding regarding
    defendant’s motion to suppress his confession.
    I.
    A.
    Well-settled jurisprudence sets the governing standard for this appeal.
    When a trial court assesses whether a videotaped confession was voluntary, it
    must hold an evidentiary hearing pursuant to N.J.R.E. 104(c), in which it
    imposes on the State the burden to prove voluntariness beyond a reasonable
    doubt and makes factual findings with respect to the pertinent factors. State v.
    Hreha, 
    217 N.J. 368
    , 383 (2014); State v. Knight, 
    183 N.J. 449
    , 462-63 (2005);
    State v. Galloway, 
    133 N.J. 631
    , 654 (1993); State v. Miller, 
    76 N.J. 392
    , 405
    (1978). The court’s assessment of the totality of the circumstances of a given
    case -- not its application of per se rules -- is at the core of the voluntariness
    determination. Hreha, 217 N.J. at 383. When the trial court’s determination is
    appealed, its factual findings are entitled to substantial deference, even if those
    findings are premised exclusively on videotaped evidence. State v. S.S., 
    229 N.J. 360
    , 376-81 (2017); see also State v. A.M., 
    237 N.J. 384
    , 395-96 (2019);
    3
    State v. Hubbard, 
    222 N.J. 249
    , 269 (2015); State v. Locurto, 
    157 N.J. 463
    ,
    471 (1999).
    B.
    When the State seeks to admit a criminal defendant’s confession, it has
    the burden to show not only that the defendant was informed of his or her
    rights under Miranda v. Arizona, 
    384 U.S. 436
    , 479 (1966), “but also that he
    has knowingly, voluntarily, and intelligently waived those rights, before any
    evidence acquired through the ‘interrogation can be used against him,’” State
    v. Nyhammer, 
    197 N.J. 383
    , 400-01 (2009) (quoting Miranda, 
    384 U.S. at 479
    ). Where, as here, the critical inquiry concerns the voluntariness of a
    confession, “the State shoulders the burden of proving beyond a reasonable
    doubt that a defendant’s confession was actually volunteered and that the
    police did not overbear the will of the defendant.” Hreha, 217 N.J. at 383
    (citing Galloway, 
    133 N.J. at 654
    ); see also Knight, 
    183 N.J. at 462
    .
    To assess whether the State has met its burden, the trial court holds a
    pretrial hearing to “hear and determine the question of . . . admissibility out of
    the presence of the jury.” N.J.R.E. 104(c).
    When a trial court decides whether a confession is voluntary, it considers
    “the totality of the circumstances, including both the characteristics of the
    defendant and the nature of the interrogation.” Hreha, 217 N.J. at 383 (quoting
    4
    Galloway, 
    133 N.J. at 654
    ). Relevant factors include “the suspect’s age,
    education and intelligence, advice concerning constitutional rights, length of
    detention, whether the questioning was repeated and prolonged in nature, and
    whether physical punishment and mental exhaustion were involved.” 
    Ibid.
    (quoting Galloway, 
    133 N.J. at 654
    ). Courts also consider “whether the
    defendant has had previous encounters with law enforcement and the period of
    time between when Miranda rights were administered and when defendant
    confessed.” 
    Ibid.
     (citing State v. Timmendequas, 
    161 N.J. 515
    , 614 (1999)).
    As the Court’s jurisprudence in the separate but related context of
    Miranda waivers confirms, the totality-of-the-circumstances analysis rarely
    gives rise to bright-line rules invalidating a confession solely because of an
    interrogating officer’s conduct. The Court noted in Nyhammer that “[o]nly in
    the most limited circumstances have we applied a per se rule to decide whether
    a defendant knowingly and voluntarily waived Miranda rights.” 
    197 N.J. at 403
    . Instead, the Court relies on “‘fact-based assessments’ under a totality-of-
    the-circumstances approach” as “the proper way to decide whether a defendant
    voluntarily waived his rights.” 
    Ibid.
     (quoting State v. Dispoto, 
    189 N.J. 108
    ,
    124-25 (2007)).
    5
    C.
    As the Court has observed, in contrast to the use of physical coercion,
    the “use of a psychologically-oriented technique during questioning is not
    inherently coercive.” Galloway, 
    133 N.J. at
    654 (citing State v. Miller, 
    76 N.J. 392
    , 405 (1978)). The Court has acknowledged there exists “a natural
    reluctance on the part of a suspect to admit to the commission of a crime and
    furnish details.” Miller, 
    76 N.J. at 403
    . “Efforts by an interrogating officer to
    dissipate . . . reluctance and persuade the person to talk are proper as long as
    the will of the suspect is not overborne.” 
    Ibid.
     The Court has held that “[t]he
    real issue is whether the person’s decision to confess result[ed] from a change
    of mind rather than from an overbearing of the suspect’s will.” Galloway, 
    133 N.J. at
    655 (citing Miller, 
    76 N.J. at 405
    ). Thus, an assessment of police
    conduct is only part of the equation; the court must also determine, considering
    the totality of the circumstances, whether that conduct overbore the
    defendant’s will. Hreha, 217 N.J. at 383; Galloway, 
    133 N.J. at 654-55
    .
    “Cases holding that police conduct had overborne the will of the defendant
    have typically required a showing of very substantial psychological pressure
    on the defendant.” Galloway, 
    133 N.J. at 656
    .
    The Appellate Division’s decision in State v. Pillar illustrates
    circumstances in which an officer’s promise is deemed significant enough to
    6
    overbear a suspect’s will. 
    359 N.J. Super. 249
     (App. Div. 2003). There, the
    defendant asked, during his custodial interrogation, whether he could tell the
    interrogating officer “something ‘off-the-record.’” 
    Id. at 262
    . The officer told
    the defendant he was willing to listen to an “off-the-record” statement. 
    Ibid.
    The defendant, reassured that any statement he made would be “off-the-
    record,” confessed to the sexual abuse of a child. 
    Ibid.
     At a suppression
    hearing, the officer testified that he “was not sure what ‘off-the-record’ meant”
    and commented that he believed “there really is no such thing as off-the-
    record” once Miranda warnings have been administered. 
    Ibid.
     The Appellate
    Division concluded that the officer’s promise, “which defendant could
    reasonably believe meant that the statement would not be used against him,
    clearly had the likelihood of stripping defendant of his ‘capacity for self-
    determination.’” 
    Id. at 272-73
     (quoting Schneckloth v. Bustamonte, 
    412 U.S. 218
    , 225-26 (1973)).
    In two cases, the Court has considered the totality of the circumstances
    and found that psychological tactics used by police in interrogating a suspect
    did not overbear his will. In Galloway, a police officer represented to the
    defendant that he needed to know how a child victim was injured so that
    doctors could properly treat the child; in fact, the officer’s sole objective was
    to obtain the defendant’s confession. 
    133 N.J. at 639, 653
    . Rejecting the
    7
    defendant’s argument that his statement was involuntary, the Court concluded
    that even though the detective had used “a deliberate act of deception to secure
    a confession,” 
    id. at 653
    , he had not exerted “very substantial psychological
    pressure” or overborne the defendant’s will, 
    id. at 656
    . The Court relied on the
    defendant’s comment, while waiting to hear whether the child victim would
    survive, that he was concerned about getting “blamed for this,” as well as on
    the fact that defendant was asked to go to the police station to give a statement
    and had been repeatedly administered Miranda warnings. 
    Id. at 657
    .
    In Miller, an interrogating officer assured the suspect in a murder
    investigation that the perpetrator was not a person who should be punished, but
    instead merely needed medical treatment. 
    76 N.J. at 398
    . The officer assured
    the defendant that “he would do all he could to help [the] defendant but that
    [he] had to help himself first by talking about it.” 
    Ibid.
     “The officer said that
    [the] defendant was not being completely honest with him,” and asked, “you
    killed this girl didn’t you?” 
    Ibid.
     The defendant disputed the officer’s
    assertion, and the officer stated for a second time, “You’ve got to tell me the
    truth. I can’t help you without the truth.” 
    Ibid.
     After the defendant’s story
    regarding how the victim had been killed was shown to be incredible, the
    officer stated for a third time, “be truthful with yourself.” 
    Id. at 399
    . As the
    Court recounted the interrogation:
    8
    [The] [d]efendant began to waver in his denial, saying,
    “This is going to kill my father.” Seizing on the
    reference to his father, the officer said, “[i]f the truth is
    out, he will understand. That’s the most important
    thing, not, not what has happened, Frank. The fact that
    you were truthful, you came forward and you said, look
    I have a problem. I didn’t mean to do what I did. I
    have a problem. This is what’s important, Frank.”
    Defendant then confessed.
    [Ibid. (third alteration in original).]
    As the majority notes, ante at ___ (slip op. at 35-37), the Court viewed
    the interrogator’s psychological technique in Miller to be “mov[ing] into a
    shadowy area,” and cautioned that the technique employed, “if carried to
    excess in time and persistence, can cross that intangible line and become
    improper.” 
    76 N.J. at 404
    . It concluded, however, that as used in Miller, the
    technique did not cross such a line. 
    Ibid.
     The Court noted that the previously
    convicted defendant “was in no way deluded or misled into believing that the
    [questioner] was acting in any capacity other than as an interrogating police
    officer in the investigation of a serious crime.” 
    Ibid.
     It also observed that the
    interrogation was less than an hour long, and that the distress manifested by
    the defendant after confessing was not abnormal in light of the “enormity” of
    the offense. 
    Ibid.
    Reviewing the defendant’s habeas corpus petition, the United States
    Court of Appeals for the Third Circuit affirmed this Court’s reasoning. Miller
    9
    v. Fenton, 
    796 F.2d 598
    , 613 (3d Cir. 1986). The Third Circuit expressed
    “little doubt that [the interrogating officer’s] encouraging words . . . helped
    [the defendant] to reach his decision to unburden himself.” 
    Ibid.
     The court
    concluded, however, that the technique “did not produce psychological
    pressure strong enough to overbear the will of a mature, experienced man, who
    was suffering from no mental or physical illness and was interrogated for less
    than an hour at a police station close to his home.” 
    Ibid.
    II.
    A.
    In this case, the trial judge did precisely what this Court’s decisions
    direct that she should do. She held a two-day hearing pursuant to N.J.R.E.
    104(c), during which she viewed L.H.’s videotaped confession and considered
    other testimonial and documentary evidence. As the transcript of that hearing
    reflects, the judge critically reviewed the evidence presented by the State.
    The trial judge then made detailed factual findings which were recorded
    on eleven transcript pages and supported with citations to testimony from the
    hearing. Those factual findings -- many of which are omitted from the
    majority opinion -- fully support the trial court’s determination of
    voluntariness.
    10
    The trial judge accepted the uncontroverted testimony of the lead
    investigator, Detective Lieutenant Krentz of the Bloomfield Police
    Department, that he administered Miranda warnings to defendant, who signed
    a Miranda card. The judge rejected defendant’s argument that the confession
    should be suppressed because he was not informed until more than an hour
    into the interrogation about the sexual offenses that prompted his arrest and
    interrogation.
    The trial judge made detailed findings as to the conditions of defendant’s
    interrogation and his demeanor during that interrogation. She noted that
    defendant was offered food, water, and the use of bathroom facilities during
    the interrogation, and that the officers took a break during the inquiry to install
    a second recording disk. The judge found that “defendant, throughout the
    statement, appears to be calm and in no physical distress,” and that “at times
    [he] could be seen laughing with the detectives as he tries to seemingly
    convince them of his lack of ill-intent towards the women he assaulted.” The
    judge observed “a back and forth discussion” between defendant and the
    detectives, in which defendant was “intent on minimizing his conduct during
    the encounters” with the victims, “explaining often that he wasn’t attempting
    to hurt anyone.”
    11
    The trial judge acknowledged the detectives’ psychological tactics,
    including “the promises made by the detectives of help[,] not jail.” She stated
    that her evaluation of those tactics relied on “a weighing of the circumstance
    of pressure against the power of resistance of the person confessing.”
    In that context, the trial judge invoked several of the factors identified in
    this Court’s decisions as relevant in a “totality of the circumstances” inquiry.
    See Hreha, 217 N.J. at 383; Knight, 
    183 N.J. at 462-63
    ; Galloway, 
    133 N.J. at 654
    ; Miller, 
    76 N.J. at 402-05
    . The judge noted defendant’s maturity and
    college education. She cited defendant’s status as a registered sex offender
    under Megan’s Law, N.J.S.A. 2C:7-1 to -23, observing that “[h]e is no stranger
    to custodial interrogation or [to] this type of proceeding.” The court found that
    the length of the interrogation -- three hours -- was not excessive “given the
    multiple victims and offenses covered during the interview.” She found that
    those factors weighed in favor of a finding of voluntariness.
    The trial judge substantially relied on defendant’s own words, noting his
    tone and demeanor as he said those words. She inferred from defendant’s
    comments during the videotaped interrogation that he understood the
    consequences of a confession. She found significant defendant’s statement
    that in a prior case, he had made a statement to police that “caused him to end
    up in jail and cost him time and contact with his family.” The judge noted that
    12
    despite defendant’s observation that what he was saying could get him “into
    trouble,” he chose to continue talking with the detectives. She commented that
    when defendant gave his version of the sexual assaults, he “attempt[ed] to
    distance himself with denials of the more violent aspects of the assault,” thus
    confirming that he -- not his interrogators -- controlled the flow of information
    in their exchange. She cited defendant’s question to the detectives whether the
    victims’ accounts of the sexual assaults comported with his own.
    Based on those factual findings, the trial court concluded that, under the
    totality of the circumstances, the detectives’ tactics did not overbear
    defendant’s will and defendant’s confession was voluntary.
    B.
    I agree with the majority that in a portion of the interrogation, the
    interrogating officers traversed the line that separates proper psychological
    tactics from inappropriate assurances. Implying that defendant’s prior
    experience with the criminal justice system would not be duplicated in this
    case, the officers suggested that the counseling defendant needed would be
    delivered in a setting other than jail, because “[n]obody gets rehabilitated in
    jail.” See ante at ___ (slip op. at 33). They also told him that he was “not at
    all” going to jail that night. See ante at ___ (slip op. at 33). The officers went
    beyond a mere commitment to arrange mental health counseling and instead
    13
    tethered the prospect of such counseling to a suggestion that defendant would
    not be incarcerated -- at least not in the short term. Their statements were
    improper.
    The Court has never held, however, that a police officer’s inappropriate
    offer of counseling without incarceration gives rise to a per se rule barring the
    suspect’s confession. See Nyhammer, 
    197 N.J. at 403
     (noting the rarity of per
    se rules governing the question whether a Miranda waiver was knowing and
    voluntary). Instead, the inquiry is whether, considering the totality of the
    circumstances, defendant’s will was overborne by the psychological tactics
    used in his interrogation. Galloway, 
    133 N.J. at 655
    ; Miller, 
    76 N.J. at 405
    .
    In my view, the trial court’s finding that defendant’s will was not
    overborne -- and that his confession was voluntary -- should be affirmed,
    because that finding was grounded in sufficient credible evidence in the
    record. See S.S., 229 N.J. at 374; Hreha, 217 N.J. at 382; Hubbard, 222 N.J. at
    268; Locurto, 
    157 N.J. at 471
    .
    The trial court properly considered defendant’s maturity, intelligence,
    education, and prior experience with the criminal justice system as providing
    important context to his videotaped interrogation. Before he set foot in the
    Bloomfield Police Department interrogation room, defendant had experienced
    firsthand the consequences of admitting to police officers that he had
    14
    committed a sexual assault. As his interrogation revealed, defendant fully
    understood the serious offenses for which he was investigated. He had every
    reason to disbelieve the officers’ suggestion that the outcome of the
    investigation might be counseling rather than a custodial sentence.
    In the videotaped record of his interrogation, defendant’s skeptical
    reaction to the officers’ cajoling comments is on display. He invoked his prior
    experience with law enforcement to challenge the officers’ ingratiating
    remarks. From start to finish, defendant’s demeanor was consistent; he was at
    all times alert, confident, and assertive. 1 His confession -- obtained without
    1
    The majority finds it significant that defendant “was arrested at 2:30 a.m.,
    transported to headquarters, and remained handcuffed in a room or confined in
    a cell for the next three hours,” at which point he was interrogated. Ante at
    ___ (slip op. at 38). It notes that defendant stated that he was “tired as hell,”
    but omits defendant’s immediately preceding comment that he was “all right,”
    as well as his refusal of the officers’ offer of food and drink. To the extent
    that the majority infers that sleep deprivation is relevant to the question of
    voluntariness in the circumstances of this case, any such suggestion
    contravenes prior case law. See, e.g., W.B., 205 N.J. at 598-600 (holding that
    the defendant’s confession was properly admitted although he waited in an
    interrogation room from 11:00 p.m. to sometime after 2:00 a.m. before being
    questioned, and did not confess until 3:40 a.m.); Timmendequas, 
    161 N.J. at 617-18
     (holding that the defendant’s forty-four hour interrogation, which
    began at 12:30 a.m., did not warrant suppression of his interrogation as the
    questioning was not “round the clock,” the defendant was afforded breaks, and
    the defendant never indicated that he was too tired or hungry to continue);
    Galloway, 
    133 N.J. at 638-39, 657
     (ruling that the defendant’s confession was
    voluntary even though he was questioned early in the morning after a sleepless
    night, and noting that “[a]lthough defendant may not have slept that night, he
    did not appear tired”).
    15
    repeated or prolonged questioning, intimidating conduct by the police, or
    physical abuse -- closely followed the administration of Miranda warnings.
    Significantly, defendant did not simply affirm the officers’ allegations,
    but maintained control of his narrative. Defendant supplied critical details
    about the time, location, and circumstances of each offense -- details that the
    officers did not provide him. He declined, however, to admit to an important
    aspect of two of the crimes: that each victim was abducted on the street and
    dragged to a secluded location, where each was sexually assaulted. Instead, he
    stressed to the officers that he treated those two victims with kindness and
    courtesy before, during, and after the sexual assaults. He suggested that once
    he initiated sexual contact, neither victim objected. By defendant’s account,
    only the third victim -- whose screams and physical resistance foiled his
    attempt to kidnap and sexually assault her -- was unwilling to engage in sexual
    conduct with him. 2 Remarkably, defendant pressed the officers to verify that
    his version of the sexual assaults was consistent with the accounts of the
    victims.
    2
    The majority premises its decision in part on what it characterizes as the
    officers’ minimization of the seriousness of the crimes for which defendant
    was investigated. See ante at ___ (slip op. at 33). I do not share the majority’s
    view that in the setting of this case, it was improper for the officers to establish
    a rapport with defendant by commending him for not injuring or killing the
    victims.
    16
    Defendant’s demeanor and statements were not those of a suspect whose
    will was overborne. As in Miller, the interrogating police officers embarked
    on perilous ground by promising the defendant that candor would bring him
    the help that he needed. See Miller, 
    76 N.J. at 398-99, 404
    . In the end,
    however, defendant’s decision to confess was clearly his own.
    I consider the trial court’s factual findings, based on the videotape of
    defendant’s confession and the other evidence presented at the N.J.R.E. 104(c)
    hearing, to be based on sufficient credible evidence in the record. In my view,
    the court’s determination of voluntariness and its admission of defendant’s
    confession should be affirmed.
    III.
    I would affirm in part and reverse in part the Appellate Division’s
    determination. Accordingly, I respectfully concur in part with the majority’s
    decision, and dissent in part from that decision.
    17