Ilda Aguas v. State of New Jersey (072467) ( 2015 )


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  •                                                       SYLLABUS
    (This syllabus is not part of the opinion of the Court. It has been prepared by the Office of the Clerk for the
    convenience of the reader. It has been neither reviewed nor approved by the Supreme Court. Please note that, in the
    interest of brevity, portions of any opinion may not have been summarized.)
    Ilda Aguas v. State of New Jersey (A-35-13) (072467)
    Argued September 23, 2014 -- Decided February 11, 2015
    PATTERSON, J., writing for a majority of the Court.
    In this appeal, the Court considers two issues that were generally addressed, but not expressly decided, in
    Lehmann v. Toys ‘R’ Us, Inc., 
    132 N.J. 587
    , 592 (1993), and subsequent decisions: (1) the impact of an employer’s
    anti-harassment policy on an employee’s claims of negligence or recklessness and vicarious liability; and (2) the
    definition of a supervisor for purposes of a hostile work environment sexual harassment claim.
    In 1999, the Department of Corrections (DOC) instituted a written policy prohibiting discrimination in the
    workplace, and mandated that all employees be trained with respect to it. The policy incorporates procedures with
    regard to reporting, investigating, and remediating claims of misconduct, and “encourages” employees to promptly
    report incidents of harassment. Plaintiff, a corrections officer, was hired in 2004, and received a copy of the policy.
    Plaintiff was supervised by Darryl McClish, the highest-ranking supervisor during her shift. McClish
    oversaw the work of sixty employees, and was assisted by two male officers, Sergeant Hill and Sergeant Sands.
    Plaintiff alleges that, beginning in October 2009, McClish sexually harassed her on several occasions, and, on one
    occasion, Hill made inappropriate comments toward her and directed a female officer to pat-frisk her. The parties
    dispute the timing of plaintiff’s reports of sexual harassment, and plaintiff did not file a written complaint with the
    DOC. On March 8, 2010, the DOC’s Equal Employment Division (EED) advised plaintiff that it had initiated an
    investigation of her verbal complaint of sexual harassment. After several weeks and twenty interviews, the EED
    investigator ultimately concluded that plaintiff’s allegations were unsubstantiated.
    On March 10, 2010, two days after the EED commenced its investigation, plaintiff filed this action alleging
    that McClish and Hill subjected her to a hostile work environment based on her gender, and that the State retaliated
    against her because of her objections to that harassment, in violation of the New Jersey Law Against Discrimination,
    N.J.S.A. 10:5-1 to -49 (LAD). Plaintiff did not allege that the DOC took any tangible employment action against
    her. In its answer, the State pled, as affirmative defenses, its “prompt and remedial action” in response to plaintiff’s
    claim, its policy against discrimination, harassment and retaliation, and its “thorough investigation” of plaintiff’s
    complaint. Following discovery, the trial court granted summary judgment to the State. The court held that plaintiff
    had presented a prima facie showing that she had been subjected to severe and pervasive sexual harassment, and that
    the conduct created a hostile or abusive work environment for her. It concluded, however, that the State had
    established an affirmative defense, determining that the DOC’s policy required the filing of a written complaint by
    an employee. The trial court thus held that Plaintiff had failed to take steps required by the policy.
    Plaintiff appealed, and an Appellate Division panel affirmed the trial court’s grant of summary judgment.
    The panel agreed with the trial court that the State had established an affirmative defense, and rejected plaintiff’s
    claim that the State was liable under the agency principles of Restatement § 219(2)(d), holding that plaintiff had
    failed to show that McClish used his authority to control her day-to-day working environment to aid his sexual
    harassment of her. The Court granted plaintiff’s petition for certification. 
    216 N.J. 86
    (2013).
    HELD: For claims alleging vicarious liability for supervisory sexual harassment under Restatement § 219(2)(d), the
    Court adopts as the governing standard the test set forth by the United States Supreme Court in Burlington Industries v.
    Ellerth, 
    524 U.S. 742
    , 765 (1998) and Faragher v. City of Boca Raton, 
    524 U.S. 775
    , 807-08 (1998). The employer in a
    hostile work environment sexual harassment case may assert as an affirmative defense that it “exercised reasonable care
    to prevent and correct promptly any sexually harassing behavior,” and “the plaintiff employee unreasonably failed to
    take advantage of any preventive or corrective opportunities provided by the employer or to avoid harm otherwise,”
    provided that the employer has not taken an adverse tangible employment action against the plaintiff employee.
    1. In Lehmann v. Toys ‘R’ Us, Inc., this Court held that an employer may be vicariously liable, in accordance with
    principles of agency law, for sexual harassment committed by a supervisor that results in a hostile work
    environment. 
    132 N.J. 587
    , 592 (1993). The agency principles adopted by the Court in Lehmann are set forth in
    Restatement § 219, and, since this Court’s decision in Lehmann, courts have recognized two primary categories of
    claims against employers for sexual harassment committed by their employees under Restatement § 219: (1) direct
    causes of action against the employer for negligence or recklessness under Restatement § 219(2)(b), and (2) claims
    for vicarious liability under Restatement § 219(2)(d). (pp. 17-22)
    2. The Court turns first to plaintiff’s claim for negligence and recklessness under Restatement § 219(2)(b). In
    Gaines v. Bellino, 
    173 N.J. 301
    , 312-14 (2002), the Court identified five factors that are relevant to a negligence
    claim against an employer in a sexual harassment case. Under the Gaines analysis, the DOC’s anti-harassment
    policy is relevant to the elements of plaintiff’s Restatement § 219(2)(b) cause of action. Thus, if plaintiff’s
    negligence and recklessness claim is challenged on remand, or is tried before a jury, evidence of the State’s anti-
    harassment policy should be considered in accordance with the factors identified in Gaines. (pp. 23-25)
    3. With regard to claims pursuant to Restatement § 219(d)(2), the Court’s prior jurisprudence strongly supports the
    availability of an affirmative defense, based on the employer’s creation and enforcement of an effective policy
    against sexual harassment, in a vicarious liability claim based on Restatement § 219(d)(2). Although the Court did
    not delineate in Lehmann the precise role that an anti-sexual harassment policy should play in a vicarious liability
    sexual harassment case brought under Restatement § 219(2)(d), it foresaw a fact-specific inquiry in which the
    employer’s implementation of a meaningful anti-harassment policy, or its failure to do so, would be, in many cases,
    an important factor. The Court’s subsequent authority affirms this principle. See, e.g., Cavuoti v. New Jersey
    Transit Corp., 
    161 N.J. 107
    , 113, 120-21 (1999); 
    Gaines, supra
    , 173 N.J. at 320. (pp. 25-30)
    4. As in other LAD analyses, the Court also considers federal law construing Title VII with respect to vicarious
    liability claims premised on principles of agency. In Ellerth and Faragher, the Supreme Court integrated the agency
    principles of Restatement § 219(2)(d) with the legislative objective of deterring sexual harassment by promoting
    effective anti-harassment policies, and adopted a two-pronged affirmative defense to liability or damages. This
    Court concurs with the Supreme Court that the Ellerth/Faragher analysis provides a fair and practical framework for
    supervisor sexual harassment cases, and, accordingly, expressly adopts the Ellerth/Faragher analysis for such
    matters in which a hostile work environment is claimed pursuant to the LAD, and no tangible employment action is
    taken. Thus, in further proceedings in this case, the State may avoid vicarious liability under Restatement §
    219(2)(d) by demonstrating by a preponderance of the evidence that the DOC exercised reasonable care to prevent
    and correct promptly any sexually harassing behavior, and that plaintiff unreasonably failed to take advantage of any
    preventive or corrective opportunities provided by the DOC, or to avoid harm otherwise. (pp. 31-42)
    5. This matter also presents a second issue, namely the definition of a supervisor for purposes of claims based on
    sexual harassment giving rise to a hostile work environment. The Court in Lehmann did not expressly define
    “supervisor” for these purposes. It alluded, however, to the “power delegated to [a supervisor] to control the day-to-
    day working environment,” and distinguished between a “supervisor” and the employer’s “upper management.”
    
    Lehmann, supra
    , 132 N.J. at 620, 622-23. The Court thus suggested that the term supervisor included a broader
    range of managers than the senior executives who set policy for an employer. In its decision today, the Court,
    therefore, declines to adopt the more restrictive definition of “supervisor” recently prescribed by the Supreme Court
    majority in Vance v. Ball State University, 
    133 S. Ct. 2434
    , 2443 (2013). The Court agrees instead with the Equal
    Employment Opportunity Commission, and adopts its more expansive definition that includes not only employees
    granted the authority to make tangible employment decisions, but also those placed in charge of the complainant’s
    daily work activities. Thus, an allegedly harassing employee is the complainant’s supervisor if that employee had
    the authority to take or recommend tangible employment actions affecting the complaining employee, or to direct
    the complainant’s day-to-day activities in the workplace. (pp. 42-48)
    6. If the trial court is called upon to determine plaintiff’s punitive damages claim on remand, it should assess
    whether plaintiff has shown by clear and convincing evidence that the DOC committed “egregious conduct,” and if
    so, whether she has presented clear and convincing evidence that “upper management” either participated directly in
    sexual harassment, or showed “willful indifference.” The court should assess such claims in accordance with the
    Punitive Damages Act, N.J.S.A. 2A:15-5.9 to -5.17 (PDA) and this Court’s prior holdings. (pp. 48-51)
    2
    The judgment of the Appellate Division is REVERSED, and the matter is REMANDED to the trial court
    for proceedings consistent with this opinion.
    JUSTICE ALBIN, DISSENTING, joined by CHIEF JUSTICE RABNER, expresses the view that the
    LAD, under Lehmann, provided greater protection than federal law in hostile work environment cases, and that
    Lehmann did not authorize an affirmative defense applied to supervisory liability under the Restatement § 219(2)(d)
    approach.
    JUSTICES LaVECCHIA, FERNANDEZ-VINA, and SOLOMON and JUDGE CUFF (temporarily
    assigned) join in JUSTICE PATTERSON’s opinion. JUSTICE ALBIN filed a separate, dissenting opinion in
    which CHIEF JUSTICE RABNER joins.
    3
    SUPREME COURT OF NEW JERSEY
    A-35 September Term 2013
    072467
    ILDA AGUAS,
    Plaintiff-Appellant,
    v.
    STATE OF NEW JERSEY,
    Defendant-Respondent.
    Argued September 23, 2014 – Decided February 11, 2015
    On certification to the Superior Court,
    Appellate Division.
    Paul R. Castronovo argued the cause for
    appellant (Castronovo & McKinney, attorneys;
    Mr. Castronovo and Sara Fern Meil, of
    counsel; Mr. Castronovo, Ms. Meil, and Megan
    Frese Porio, on the briefs).
    Jessica S. Allen, Assistant Attorney
    General, argued the cause for respondent
    (John J. Hoffman, Attorney General of New
    Jersey, attorney; Lewis A. Scheindlin,
    Assistant Attorney General, of counsel; Gail
    R. Beran, Deputy Attorney General, on the
    briefs).
    Thaddeus P. Mikulski, Jr., argued the cause
    for amicus curiae National Employment
    Lawyers Association of New Jersey.
    Mark A. Saloman argued the cause for amicus
    curiae Employers Association of New Jersey
    (Proskauer Rose, attorneys; Mr. Saloman,
    Nicholas M. Tamburri, and John J. Sarno, on
    the brief).
    JUSTICE PATTERSON delivered the opinion of the Court.
    1
    In Lehmann v. Toys ‘R’ Us, Inc., this Court held that an
    employer may be vicariously liable, in accordance with
    principles of agency law, for sexual harassment committed by a
    supervisor that results in a hostile work environment.   
    132 N.J. 587
    , 592 (1993).   Citing Restatement (Second) of Agency § 219(2)
    [hereinafter Restatement], the Court held that when a supervisor
    acts beyond “the scope of his or her employment, the employer
    will be vicariously liable if the employer contributed to the
    harm through its negligence, intent, or apparent authorization
    of the harassing conduct, or if the supervisor was aided in the
    commission of the harassment by the agency relationship.”      
    Id. at 624.
    In this case, plaintiff Ilda Aguas (Aguas), a corrections
    officer, alleges that two of her supervisors subjected her to
    sexual harassment in the workplace.   Aguas asserted negligence
    and vicarious liability claims premised on the New Jersey Law
    Against Discrimination, N.J.S.A. 10:5-1 to -49 (LAD).    She
    appeals from the Appellate Division’s decision affirming the
    trial court’s grant of summary judgment dismissing her claims.
    Aguas’s appeal requires that we determine two issues that
    were generally addressed, but not expressly decided, in Lehmann
    and subsequent decisions by this Court.   First, we address the
    impact of an employer’s anti-harassment policy on an employee’s
    negligence or recklessness claim under Restatement § 219(2)(b),
    2
    and on a vicarious liability claim under Restatement §
    219(2)(d).     We reaffirm that an employer’s implementation and
    enforcement of an effective anti-harassment policy, or its
    failure to maintain such a policy, is a critical factor in
    determining negligence and recklessness claims under Restatement
    § 219(2)(b).
    For claims alleging vicarious liability for supervisory
    sexual harassment under Restatement § 219(2)(d), we adopt as the
    governing standard the test set forth by the United States
    Supreme Court in Burlington Industries v. Ellerth, 
    524 U.S. 742
    ,
    765, 
    118 S. Ct. 2257
    , 2270, 
    141 L. Ed. 2d 633
    , 655 (1998) and
    Faragher v. City of Boca Raton, 
    524 U.S. 775
    , 807-08, 
    118 S. Ct. 2275
    , 2292-93, 
    141 L. Ed. 2d 662
    , 689 (1998).     Under the
    Ellerth/Faragher analysis, the employer in a hostile work
    environment sexual harassment case may assert as an affirmative
    defense to vicarious liability that it “exercised reasonable
    care to prevent and correct promptly any sexually harassing
    behavior,” and “the plaintiff employee unreasonably failed to
    take advantage of any preventive or corrective opportunities
    provided by the employer or to avoid harm otherwise,” provided
    that the employer has not taken an adverse tangible employment
    action against the plaintiff employee.     
    Ellerth, supra
    , 524 U.S.
    at 
    765, 118 S. Ct. at 2270
    , 
    141 L. Ed. 2d
    at 655; 
    Faragher, 3 supra
    , 524 U.S. at 
    807-08, 118 S. Ct. at 2292-93
    , 
    141 L. Ed. 2d
    at 689.
    The Ellerth/Faragher affirmative defense derives from
    agency principles adopted by this Court in Lehmann.   It furthers
    the LAD’s purpose of eliminating sexual harassment in the
    workplace by motivating employers to maintain effective anti-
    harassment policies, and by encouraging employees to take prompt
    action against harassing supervisors in accordance with those
    policies.   
    Lehmann, supra
    , 132 N.J. at 626.   The affirmative
    defense is consonant with this Court’s prior jurisprudence and
    advances the legislative goal of the LAD.
    Second, we consider the factors that trial courts should
    apply when determining whether an employee, accused of sexually
    harassing another employee, is that individual’s supervisor -- a
    term undefined in the LAD and our prior case law -- for purposes
    of a hostile work environment sexual harassment claim.     We hold
    that an allegedly harassing employee is the complainant’s
    supervisor if that employee had the authority to take or
    recommend tangible employment actions affecting the complaining
    employee, or to direct the complainant’s day-to-day activities
    in the workplace.
    So that the trial court may decide this case in accordance
    with these standards, we reverse the Appellate Division’s
    4
    affirmance of summary judgment dismissing Aguas’s claims and
    remand this matter to the trial court for further proceedings.
    I.
    Effective on December 16, 1999, the New Jersey Department
    of Corrections (DOC) instituted a written policy prohibiting
    discrimination in the workplace and mandated that all employees
    be trained with respect to it.   The policy states a commitment
    “to providing every State employee and prospective employee with
    a work environment free from discrimination or harassment.”     It
    proscribes “sexual (or gender-based) harassment of any kind[.]”
    Among other prohibited behaviors, the policy bars “[u]nwanted
    physical contact such as intentional touching, grabbing,
    pinching, brushing against another’s body or impeding or
    blocking movement,” as well as “[v]erbal, written, or electronic
    sexually suggestive or obscene comments, jokes or
    propositions[.]”
    The DOC policy imposes special responsibilities on
    supervisors.   It charges supervisors to ensure “a work
    environment that is free from any form of
    discrimination/harassment” and subjects supervisors who fail to
    meet its requirements with sanctions that may include
    termination of employment.
    The DOC policy incorporates “the State of New Jersey Model
    Procedures with regard to reporting, investigating, and where
    5
    appropriate, remediating claims of discrimination/harassment,”
    pursuant to N.J.A.C. 4A:7-3.2.1   It requires the designation of a
    responsible individual or individuals to handle employee
    discrimination and harassment complaints.   The policy
    “encourages” employees subjected to harassment to “promptly
    report the incident(s) to either a supervisor, or directly to
    the [DOC’s] Equal Employment Division/Affirmative Action
    Officer,” without specifying that the employee must report the
    incident in writing.    The policy mandates that the DOC conduct
    investigations of such complaints “in a prompt, thorough and
    impartial manner” that respects “the privacy of all persons
    involved.”
    The DOC Commissioner is charged with making a final
    determination as to whether a policy violation has occurred.     If
    a complaint is substantiated, the DOC is required to “take
    prompt and appropriate remedial action to stop the behavior and
    deter its reoccurrence,” including interim separation of the
    alleged harasser from the complainant employee pending a final
    determination.   The DOC policy bars retaliation against a
    complaining employee.
    1 N.J.A.C. 4A:7-3.1 generally sets forth the State’s policy
    prohibiting hostile work environment harassment and other forms
    of discrimination in the workplace. The State policy governs
    all State employees and all employment practices, and mandates
    that every State agency implement procedures for internal
    complaints of harassment. N.J.A.C. 4A:7-3.1(a), (g).
    6
    In 2004, Aguas was hired by the DOC as a Corrections
    Officer Recruit.    The following year, she became a Senior
    Corrections Officer, assigned to the third shift, 10:00 p.m. to
    6:00 a.m., at the Edna Mahan Correctional Facility for Women
    (Edna Mahan).   Aguas acknowledged that she received a copy of
    the DOC anti-discrimination and harassment policy, but denied
    receiving training with respect to that policy.    However, Aguas
    twice instituted written complaints pursuant to the DOC’s anti-
    discrimination policy, the first a discrimination complaint
    filed in 2005 against a female co-worker, and the second a
    workplace violence complaint filed in 2007 against a different
    female co-worker.   The DOC found both complaints to be
    unsubstantiated.
    Aguas was supervised by Darryl McClish (McClish), an Area
    Lieutenant who has worked for the DOC since 1989 and at Edna
    Mahan since 2009.   During the third shift, McClish was the
    highest-ranking supervisor at the correctional facility,
    overseeing the work of sixty employees.    He was assisted in that
    role by two male officers, Sergeant Robin Hill (Hill) and
    Sergeant Eric Sands (Sands).
    Aguas alleges that McClish sexually harassed her on several
    occasions, beginning in October 2009.   She asserts that on one
    evening that month, as she completed her shift and left the
    facility, McClish stood next to her very closely and asked “are
    7
    we going to a telly,” which she interpreted as a reference to a
    motel.   Aguas contends that McClish then made a comment about
    another officer, Lieutenant Rudolph Walz (Walz), suggesting that
    Aguas had a romantic relationship with Walz.     McClish denies
    this allegation.
    Later the same evening, Aguas took her handcuffs home in
    contravention of the DOC policy, and McClish called and demanded
    her immediate return to the correctional facility.     Aguas
    alleges that when she returned with the handcuffs, McClish
    sniffed the handcuffs and asked, “[w]here you been?     If you just
    want to borrow them, let me know.”     She contends that McClish
    then “sat in [her] lap face-to-face while blowing his whistle
    and gave her a ‘lap dance’ by grinding his pelvis into [her] and
    shaking his face close to her face.”     Aguas alleges that McClish
    persisted in this behavior despite her warning to stop, and that
    another corrections officer and a lieutenant on the scene
    purposely looked in the other direction while the conduct was
    occurring.   McClish agrees that he ordered Aguas to return to
    the facility with the handcuffs, but otherwise denies Aguas’s
    allegations regarding this incident, and denies that he touched
    Aguas with his waist, hip or groin on any occasion.
    Aguas next alleges that later in the same month, McClish
    massaged her shoulders, out of view of any other employees, when
    he and Aguas were conducting nightly rounds of the corrections
    8
    facility.    She asserts that he then “stuck out his buttocks
    toward [Aguas], flexed his arms and said, ‘[d]o me a favor and
    take my radio off my hip.    I worked out and I’m sore,’” a
    direction that she declined to follow.    McClish denies both
    allegations.
    Aguas contends that a few days after that incident, McClish
    commented twice, in her presence, about her alleged relationship
    with Walz.   She asserts that immediately after she complained to
    McClish about the comments, McClish approached her from behind,
    “put her in a hold with her hands behind her back and pulled up
    to her shoulder blades.”    According to Aguas, McClish then “bent
    [Aguas] over the table with his genital area touching [her]
    buttocks and repeatedly said, ‘[w]hat are you going to do?’”
    Aguas asserts that she immediately kicked and head-butted
    McClish repeatedly and that the two fell to the floor, prompting
    McClish to release her.     She alleges that McClish then “started
    bobbing like a boxer” and repeated his question, “[w]hat are you
    going to do?”
    According to Aguas, when she returned from a trip to the
    bathroom a few minutes later, “McClish got very close behind
    [her] and start[ed] dancing, whooping, waving his arms, and
    blowing his whistle while repeatedly saying ‘[w]oohoo!’ as if
    [she] was a stripper.”     Aguas claims that McClish then made a
    derogatory comment about Walz.    She asserts that when she
    9
    confronted McClish about this behavior days later, telling
    McClish that his alleged actions made her feel uncomfortable and
    “like a whore, like a slut,” he responded that he was not sorry.
    McClish denies these allegations in their entirety, and
    maintains that the conversations recounted by Aguas did not
    occur.
    Aguas contends that on January 23, 2010, she set off the
    alarm in the metal detector at Edna Mahan.    According to Aguas,
    Hill asked her whether she had “piercings in [her] breasts
    because I know you don’t need an underwire bra,” and directed a
    female officer to repeatedly pat-frisk Aguas.    Hill testified
    that, in compliance with the DOC policy, he ordered a female
    officer to pat-frisk Aguas after she failed to clear the metal
    detector.2   Hill denied making the remark alleged by Aguas.
    Finally, Aguas contends that Sands subjected her to “hyper-
    scrutiny,” selectively reprimanding her for uniform violations
    committed by several officers, for smoking outside on her break
    with a sweater around her shoulders, and for not carrying a red
    pen.
    2 The DOC policy then in effect required officers to pass through
    a metal detector before entering the facility, and provided that
    if an individual failed to clear the metal detector after four
    attempts, security would be notified and the officer would be
    pat-frisked by another officer of the same gender.
    10
    The parties dispute the timing of Aguas’s reporting of her
    sexual harassment allegations.    Aguas contends that she reported
    McClish’s harassment to Walz on several occasions beginning in
    October 2009.   Walz testified, however, that Aguas reported to
    him only the conversation with Hill involving the metal
    detector, and the excessive scrutiny of her uniform, and that
    she did not complain to him at any time about alleged sexual
    harassment by McClish.
    Aguas reported her allegations that McClish sexually
    harassed her to Captain and Acting Chief Robert Ryan (Ryan), the
    highest officer in command, and Ryan advised her to meet with
    Assistant Administrator Helen Adams (Adams).    Aguas asserts that
    she rejected Adams’s advice to report the harassment in writing
    because she feared retaliation.    She declined the DOC’s
    alternative suggestion that she participate in a group meeting
    with the DOC officials, McClish, Sands and Hill.   Aguas contends
    that Adams gave her forms to prepare a written report and a
    referral to the facility’s psychologist.
    According to Aguas, she became distraught at the meeting
    with Adams and was subsequently hospitalized for a migraine and
    placed on medical leave.   A few days later, Aguas received two
    text messages from a fellow Edna Mahan officer, which she
    interpreted as a warning not to file a written complaint.    Aguas
    did not file a written complaint with the DOC.
    11
    On March 8, 2010, the DOC’s Equal Employment Division (EED)
    advised Aguas in writing that it had initiated an investigation
    of her verbal complaint of sexual harassment.   Over the next
    several weeks, an EED investigator interviewed Aguas, McClish,
    Walz and seventeen other witnesses, and obtained statements from
    others.   The EED investigator summarized her findings in a
    report dated April 21, 2010.   The investigator concluded that
    Aguas’s allegations were unsubstantiated, and advised Aguas of
    that conclusion in writing.
    II.
    On March 10, 2010, two days after the EED commenced its
    investigation of her complaints, Aguas filed this action.     She
    named the State as the sole defendant and asserted claims under
    the LAD for compensatory and punitive damages and other relief.
    Aguas alleged that the sexual harassment by McClish and Hill
    subjected her to a hostile work environment based on her gender,
    and that the State retaliated against her because of her
    objections to that harassment, in violation of the LAD.    Aguas
    did not allege that the DOC took any tangible employment action
    against her.
    In its answer, the State pled, as affirmative defenses, its
    “prompt and remedial action” in response to Aguas’s claim, its
    policy against discrimination, harassment and retaliation, and
    its “thorough investigation” of Aguas’s complaint.
    12
    Following discovery, the trial court granted the State’s
    motion for summary judgment.   The court held that Aguas had
    presented a prima facie showing that she had been subjected to
    severe and pervasive sexual harassment, and that the conduct
    created a hostile or abusive work environment for her.       It
    concluded, however, that the State had established an
    affirmative defense.   The court noted that the DOC had a written
    policy against discrimination, harassment and retaliation that
    included a procedure for reporting through the EED, a procedure
    that Aguas had used in the past.     The trial court construed the
    policy to require the filing of a written complaint by an
    employee.   It held that Aguas had failed to take steps required
    by the policy.   The trial court therefore dismissed Aguas’s LAD
    sexual harassment claims, based on theories of negligence and
    recklessness, as well as vicarious liability.     Due to its
    rejection of Aguas’s claims for compensatory damages, the trial
    court also granted summary judgment dismissing Aguas’s claim for
    punitive damages.3
    Aguas appealed, and an Appellate Division panel affirmed
    the trial court’s grant of summary judgment.     The panel
    concluded that the State exercised due care in its investigation
    3 In a decision that was not appealed, the trial court also
    dismissed Aguas’s retaliation claim.
    13
    of Aguas’s claim and concurred with the trial court’s dismissal
    of Aguas’s negligence and recklessness claim.   It also agreed
    with the trial court that the State had established an
    affirmative defense, by indisputable proof, based upon the DOC’s
    adoption and implementation of a policy against discrimination
    and sexual harassment, a policy that Aguas admittedly received
    in writing annually.   The panel rejected Aguas’s claim that the
    State was liable under the agency principles of Restatement §
    219(2)(d), holding that Aguas had failed to show that McClish
    used his authority to control her day-to-day working environment
    to aid his sexual harassment of her.   It also affirmed the trial
    court’s dismissal of Aguas’s claim for punitive damages.
    We granted Aguas’s petition for certification.    Aguas v.
    State, 
    216 N.J. 86
    (2013).
    III.
    Aguas argues that the Appellate Division created a novel
    test, in contravention of this Court’s decision in Lehmann and
    public policy, which requires an employee to file a formal
    report under the employer’s policy before pursuing legal
    remedies.   She concedes that an employer may present evidence of
    its implementation and enforcement of an explicit policy against
    sexual harassment and its provision of an effective
    investigatory and remedial procedure in defense of a negligence
    claim.   She denies that a plaintiff in a sexual harassment case
    14
    has the burden of proof, and instead contends that the
    employer’s policy gives rise to an affirmative defense as to
    which the defendant has the burden of proof.   Aguas argues that
    in any event, the State cannot establish such a defense based on
    the record in this case.
    Aguas contends that the Appellate Division misapplied
    Lehmann by declining to find the State vicariously liable based
    on principles of agency.   She argues that under Lehmann, when a
    supervisor sexually harasses a subordinate, the employer is
    presumed liable whether or not the subordinate reports the
    harassment, and that the Ellerth/Faragher analysis does not
    govern cases involving supervisors under the LAD.   Finally,
    Aguas contends that the Appellate Division improperly affirmed
    the dismissal of her claim for punitive damages because she
    established an underlying violation of the LAD.
    The State counters that the DOC implemented an effective
    anti-sexual harassment policy, enforced that policy and took
    immediate remedial action in response to Aguas’s complaint, and
    that it was Aguas’s duty to utilize the grievance procedure.     It
    argues that sexual harassment by a supervisor is not a per se
    violation of the LAD except where a tangible employment action
    is taken against the employee who has alleged harassment.      The
    State asserts that the United States Supreme Court’s
    Ellerth/Faragher analysis applies to cases involving
    15
    supervisors, and that unless the supervisor’s harassment prompts
    a tangible employment action and the plaintiff seeks equitable
    relief, the employer may assert an affirmative defense under
    that analysis.
    Amicus curiae National Employment Lawyers Association of
    New Jersey (NELA) argues that the Appellate Division contravened
    Lehmann and other authority by holding that McClish, the
    highest-level manager on his shift at Edna Mahan, lacked
    sufficient authority to be considered a supervisor for purposes
    of vicarious liability.   NELA asserts that the Appellate
    Division improperly focused on McClish’s authority to discipline
    Aguas and affect her economic status, rather than on his
    capacity to oversee her day-to-day work.    NELA argues that New
    Jersey law does not require an employee who is a victim of
    sexual harassment to formally report the harassment in writing
    in order to trigger an investigation and remediation.
    Amicus curiae Employers Association of New Jersey (EANJ)
    urges the Court to hold that an employer cannot, as a matter of
    law, be liable for a hostile work environment under the LAD if
    it took prompt remedial action in response to an employee’s
    complaint of sexual harassment.    EANJ argues that the DOC
    satisfied its duty of care by implementing and enforcing a
    detailed procedure.   It asserts that Aguas should be barred from
    recovering under the LAD because she unreasonably failed to take
    16
    advantage of preventive and corrective measures that were
    available to her.
    IV.
    A.
    We first consider the impact of the DOC’s anti-harassment
    policy on Aguas’s two claims for sexual harassment giving rise
    to a hostile work environment:    her direct claim for negligence
    and recklessness against the State based on Restatement §
    219(2)(b), and her claim that the State is vicariously liable
    for sexual harassment committed by McClish and Hill under
    Restatement § 219(2)(d).    The decisions that defined these
    claims provide the setting for our analysis.
    In 
    Lehmann, supra
    , this Court recognized sexual harassment
    in the workplace as a form of discrimination that is prohibited
    by the 
    LAD. 132 N.J. at 601
    (citing Meritor Sav. Bank v.
    Vinson, FSB, 
    477 U.S. 57
    , 
    106 S. Ct. 2399
    , 
    91 L. Ed. 2d 49
    (1986); Erickson v. Marsh & McLennan Co., 
    117 N.J. 539
    , 555-56
    (1990)).   The Court recognized two forms of sexual harassment
    that are actionable under the LAD.     The first is “quid pro quo
    sexual harassment,” in which “an employer attempts to make an
    employee’s submission to sexual demands a condition of his or
    her employment.”    
    Ibid. Aguas does not
    assert a quid pro quo
    harassment claim in this case.
    17
    The second cause of action for sexual harassment, at issue
    here, is a claim for “hostile work environment sexual
    harassment.”   
    Ibid. To prove this
    claim, a plaintiff must show
    that the harassment “(1) would not have occurred but for the
    employee’s gender; and it was (2) severe or pervasive enough to
    make a (3) reasonable woman believe that (4) the conditions of
    employment are altered and the working environment is hostile or
    abusive.”   
    Id. at 603-04
    (emphasis omitted).
    As the Court identified the elements of a hostile work
    environment sexual harassment claim in Lehmann, it also
    addressed the issue of employer liability for sexual harassment
    by a supervisor or co-employee.    
    Id. at 615-24.
      It held that
    “the employer is directly and strictly liable for all equitable
    damages and relief” to the extent that an employee subjected to
    discrimination or sexual harassment seeks equitable remedies,
    that is, restoration “to the terms, conditions, and privileges
    of employment the employee would have enjoyed but for the
    workplace discrimination or harassment.”    
    Id. at 617.
      With
    respect to claims for damages, however, the Court declined to
    hold an employer strictly liable for sexual harassment committed
    by its employee.   
    Ibid. Instead of strict
    liability, the Court
    adopted as the measure of employer liability a fact-sensitive
    standard derived from the law of agency.    
    Id. at 620.
    18
    In its rejection of strict liability, the Court relied on
    Meritor, then the United States Supreme Court’s sole authority
    on hostile work environment sexual harassment cases.      
    Id. at 618-19
    (citing Meritor Sav. 
    Bank, supra
    , 477 U.S. at 72, 106 S.
    Ct. at 
    2408, 91 L. Ed. 2d at 63
    ).4     In 
    Meritor, supra
    , the United
    States Supreme Court majority declined to impose strict
    liability on employers in hostile work environment harassment
    cases and instead invoked the agency principles set forth in
    Restatement §§ 
    219-237. 477 U.S. at 69-70
    , 
    72, 106 S. Ct. at 2407-08
    , 91 L. Ed. 2d at 61, 63.      In a concurring opinion,
    Justice Marshall urged the adoption of a strict liability
    standard in both quid pro quo and hostile work environment
    cases.   
    Id. at 74-78,
    106 S. Ct. at 
    2409-11, 91 L. Ed. 2d at 64
    -
    66 (Marshall, J., concurring).   Justice Stevens joined both
    4 The Court “has frequently looked to federal precedent governing
    Title VII of the Civil Rights Act of 1964, 42 U.S.C.A. § 2000e
    to § 2000e-17 (‘Title VII’), as ‘a key source of interpretive
    authority.’” 
    Id. at 600
    (quoting Grigoletti v. Ortho Pharm.
    Corp., 
    118 N.J. 89
    , 97 (1990)); see also Quinlan v. Curtiss-
    Wright Corp., 
    204 N.J. 239
    , 261-63 (2010). That rule is not
    absolute; this Court has declined to follow federal law when
    that law sharply diverges from prior authority construing the
    LAD. See, e.g., Alexander v. Seton Hall Univ., 
    204 N.J. 219
    ,
    232-35 (2010) (declining to follow United States Supreme Court’s
    approach to wage discrimination claims in Ledbetter v. Goodyear
    Tire & Rubber Co., 
    550 U.S. 618
    , 
    127 S. Ct. 2162
    , 
    167 L. Ed. 2d 982
    (2007), in light of “settled prior case law” contrary to the
    Supreme Court’s holding.) Thus, we evaluate the analysis
    adopted by federal courts construing Title VII to determine
    whether that analysis furthers the objectives of the LAD and
    comports with our prior holdings.
    19
    opinions because he shared the majority’s rejection of strict
    liability and the concurring opinion’s construction of Title
    VII.   
    Id. at 73,
    106 S. Ct. at 
    2409, 91 L. Ed. 2d at 64
    (Stevens, J., concurring).
    Contrary to the argument of our dissenting colleagues, who
    contend that in Lehmann the Court “declined to follow” the
    Meritor majority in favor of Justice Marshall’s strict liability
    approach, post at ___ (slip op. at 9-10), the Court actually
    embraced the agency analysis of the majority in Meritor.    It
    concurred “with Justice Stevens that there is no inherent
    contradiction between the majority’s adoption of agency
    principles and Justice Marshall’s observation that a
    supervisor’s delegated authority often goes beyond the power to
    hire and fire.”   
    Lehmann, supra
    , 132 N.J. at 619.   The Court
    noted:
    We recognize that although we have
    declined to hold employers strictly liable for
    hostile work environment sexual harassment by
    supervisors, we have created a standard that
    may often result in employers being held
    vicariously liable for such harassment.     We
    note that there is an important difference
    between   strict   liability   and   vicarious
    liability under agency law.    Under a strict
    liability standard, an employer would always
    be liable for supervisory hostile work
    environment sexual harassment, regardless of
    the specific facts of the case. We think that
    in some cases strict liability would be unjust
    –- for example, “where a supervisor rapes one
    of his subordinates in the workplace.”
    20
    [Id. at 623-24 (emphasis in original) (quoting
    Lehmann v. Toys ‘R’ Us, Inc., 
    255 N.J. Super. 616
    , 661 (App. Div. 1992) (Skillman, J.A.D.,
    dissenting)).]
    The agency principles adopted by the Court in Lehmann are set
    forth in Restatement § 219, which recognizes four exceptions to
    the general rule that an employer is not liable for its employee’s
    conduct beyond the scope of his or her employment:
    1.   A master is subject to liability for the
    torts of his servants committed while acting
    in the scope of their employment.
    2.   A master is not subject to liability for
    the torts of his servants acting outside the
    scope of their employment, unless:
    (a) the master intended the conduct or
    the consequences, or
    (b) the master was negligent or reckless,
    or
    (c) the conduct violated a non-delegable
    duty of the master, or
    (d) the servant purported to act or to
    speak on behalf of the principal and
    there   was   reliance   upon   apparent
    authority,   or   he    was   aided   in
    accomplishing the tort by the existence
    of the agency relation.
    [Restatement § 219.]
    As the Court noted in 
    Lehmann, supra
    , the agency principles
    of Restatement § 219 “are sufficiently well-established to
    provide employers with notice of their potential liability, and
    also sufficiently flexible to provide just results in the great
    21
    variety of factual circumstances presented by sexual harassment
    cases and to accomplish the purposes of the 
    LAD.” 132 N.J. at 619
    .
    Since this Court’s decision in Lehmann, our courts have
    recognized two primary categories of claims against employers
    for sexual harassment committed by their employees under
    Restatement § 219.    The first is a direct cause of action
    against the employer for negligence or recklessness under
    Restatement § 219(2)(b).    See, e.g., Gaines v. Bellino, 
    173 N.J. 301
    , 312-14 (2002).    The second is a claim for vicarious
    liability under Restatement § 219(2)(d).    See 
    ibid. Although direct claims
    for negligence or recklessness under Restatement §
    219(2)(b) and claims for vicarious liability under Restatement §
    219(2)(d) are often discussed in tandem, they are analytically
    distinct from and independent of one another.    When both are
    pled in a sexual harassment action, as they are in this case,
    the two claims must be addressed separately.
    Guided by our jurisprudence and agency principles adopted
    as the benchmark for employer liability, we consider in turn the
    relevance of the DOC’s anti-harassment policy to Aguas’s
    negligence and recklessness claim based on Restatement §
    219(2)(b), and the role of that policy in Aguas’s vicarious
    liability claim premised upon Restatement § 219(2)(d).
    B.
    22
    As the parties agree, the DOC’s anti-harassment policy is
    central to the determination of Aguas’s claim for negligence and
    recklessness under Restatement § 219(2)(b).   The negligence
    standard imposes on Aguas the burden to prove that the State
    failed to exercise due care with respect to sexual harassment in
    the workplace, that its breach of the duty of due care caused
    the plaintiff’s harm, and that she sustained damages.     See
    generally, Komlodi v. Picciano, 
    217 N.J. 387
    , 409 (2014);
    Robinson v. Vivirito, 
    217 N.J. 199
    , 208 (2014) (citing Jersey
    Cent. Power & Light Co. v. Melcar Util. Co., 
    212 N.J. 576
    , 594
    (2013); Weinberg v. Dinger, 
    106 N.J. 469
    , 484 (1987)).
    In 
    Gaines, supra
    , the Court identified five factors that
    are relevant to a negligence claim against an employer in a
    sexual harassment case.   173 N.J at 313.
    Those factors include[] the existence of: (1)
    formal policies prohibiting harassment in the
    workplace; (2) complaint structures for
    employees’ use, both formal and informal in
    nature; (3) anti-harassment training, which
    must   be  mandatory   for   supervisors   and
    managers, and must be available to all
    employees of the organization; (4) the
    existence of effective sensing or monitoring
    mechanisms to check the trustworthiness of the
    policies and complaint structures; and (5) an
    unequivocal commitment from the highest levels
    of the employer that harassment would not be
    tolerated, and demonstration of that policy
    commitment by consistent practice.
    [Ibid. (citing 
    Lehmann, supra
    , 132 N.J. at
    620).]
    23
    Applying that standard to the Restatement § 219(2)(b) negligence
    claim before it, the Court found that because of the
    deficiencies in the employer’s policy, a genuine issue of
    material fact barred summary judgment with respect to two of the
    factors relevant to a negligence claim against an employer under
    Restatement § 219(2)(b).     
    Id. at 315-17,
    319.
    The Court further noted that Lehmann had recognized that
    “the existence of effective preventative mechanisms may provide
    evidence of due care on the part of the employer.”      
    Id. at 314
    (citing 
    Lehmann, supra
    , 173 N.J. at 621-22).       It observed that
    in Lehmann, the Court declined “to hold that the absence of such
    mechanisms, or any part of them, automatically constituted
    negligence, and [] similarly rejected the converse proposition
    that the presence of such mechanisms categorically demonstrated
    the absence of negligence.”    Ibid. (citing 
    Lehmann, supra
    , 132
    N.J. at 621-22).   As the Court stated in Gaines, however, “[t]he
    efficacy of an employer’s remedial program is highly pertinent
    to an employer’s defense.”    
    Ibid. Under the Gaines
    analysis, the DOC’s anti-harassment policy
    is relevant to the elements of Aguas’s Restatement § 219(2)(b)
    cause of action.   If Aguas’s negligence and recklessness claim
    under Restatement § 219(2)(b) is challenged in a dispositive
    motion on remand, or is tried before a jury, evidence of the
    24
    State’s anti-harassment policy should be considered in
    accordance with the factors identified in Gaines.
    C.
    Under Restatement § 219(d)(2), an employee may assert that
    the employer is vicariously liable for sexual harassment
    committed by its employee because the sexual harasser purported
    to act on the employer’s behalf and “there was reliance upon
    [his or her] apparent authority,” or because the harasser “was
    aided in [his or her misconduct] by the existence of an agency
    relation[ship]” with his or her employer.   See 
    Lehmann, supra
    ,
    132 N.J. at 619.
    In Lehmann, the Court held that a vicarious liability claim
    under Restatement § 219(2)(d) “requires a detailed fact-specific
    analysis” and stated a four-part test for the factfinder:
    1.   Did the employer delegate the authority
    to the supervisor to control the situation of
    which the plaintiff complains . . . ?
    2.   Did   the    supervisor   exercise    that
    authority?
    3.   Did the exercise of authority result in
    a violation of [the LAD]?
    4.   Did the authority delegated by the
    employer to the supervisor aid the supervisor
    in injuring the plaintiff?
    [
    Id. at 620
    (citation omitted).]
    25
    If each of these questions are answered in the affirmative,
    “then the employer is vicariously liable for the supervisor’s
    harassment under [Restatement] § 219(2)(d).”   
    Ibid. This Court’s prior
    jurisprudence does not address in detail
    the analytical framework under which an employer’s anti-
    harassment policy may be considered in a hostile work
    environment sexual harassment claim involving a supervisor.
    Nonetheless, that jurisprudence strongly supports the
    availability of an affirmative defense, based on the employer’s
    creation and enforcement of an effective policy against sexual
    harassment, in a vicarious liability claim based on Restatement
    § 219(d)(2).
    First, the Restatement provision at the heart of the
    Court’s analysis in Lehmann sets forth agency principles that
    directly implicate an employer’s policy, or its lack of a
    policy, against sexual harassment in the workplace.     See 
    id. at 619
    (citing Restatement § 219(2)(d)).   The existence and
    enforcement of a policy charging supervisors with ensuring a
    harassment–free workplace is central to the questions raised by
    Restatement § 219(2)(d):   whether a harassing supervisor
    “purport[s] to act or to speak on behalf of the principal,”
    whether “there was reliance upon [that supervisor’s] apparent
    authority,” and whether a harasser was “aided in accomplishing”
    26
    the harassment by “the existence of the agency relation.”
    Restatement § 219(2)(d).5
    Second, in rejecting strict liability, the Court in
    
    Lehmann, supra
    , clearly envisioned that an employer would be
    permitted to argue that vicarious liability should not be
    imposed in the circumstances of the individual case.     
    See 132 N.J. at 624
    (explaining that “[u]nder agency law, an employer’s
    liability for a supervisor’s sexual harassment will depend on
    the facts of the case”).
    Third, the Court held that any legal test governing
    vicarious liability claims should motivate employers to create
    and enforce a policy against harassment.   
    Id. at 626.
       The Court
    observed that an effective legal test allows employees “to know
    5 Our dissenting colleagues argue that Model Jury Charge (Civil)
    2.25 demonstrates that New Jersey law rejects an affirmative
    defense in a supervisory sexual harassment claim against an
    employer. Post at ___ (slip op. at 5-7). Following Lehmann,
    this Court has never addressed the jury charge that should be
    given in a supervisory sexual harassment case. If, as the
    dissent suggests, the Model Jury Charge endorses a strict
    liability test in cases such as this, then the charge is
    inconsistent with Lehmann, Cavuoti and Gaines. See 
    Lehmann, supra
    , 132 N.J. at 617-20; 
    Gaines, supra
    , 173 N.J. at 314;
    
    Cavuoti, supra
    , 161 N.J. at 120-21. In fact, the jury charge
    cited by the dissent derives from the Lehmann Court’s adoption
    of the inquiry set forth in Restatement § 219(2)(d): whether the
    supervisor “purported to act or to speak on behalf of the
    principal and there was reliance upon apparent authority, or was
    aided in accomplishing the tort by the existence of the agency
    relation.” Restatement § 219(2)(d). The Ellerth/Faragher
    affirmative defense, which directly addresses that question,
    should be included in our Model Charge.
    27
    their rights in a given set of circumstances,” and permits
    “employers to set policies and procedures that comply with that
    test.”   
    Id. at 603.
      Noting that “[c]ourtrooms are not the best
    place to prevent or remedy a hostile work environment,” 
    id. at 625,
    the Court observed:
    The most important tool in the prevention
    of sexual harassment is the education of both
    employees and employers.      Consensus among
    employees and employers should be the goal.
    We think that providing employers with the
    incentive not only to provide voluntary
    compliance programs but also to insist on the
    effective enforcement of their programs will
    do   much  to   ensure   that   hostile   work
    environment discrimination claims disappear
    from the workplace and the courts.
    [
    Id. at 626.
    ]
    The Court’s intention that its legal test motivate
    employers to implement and enforce “voluntary compliance
    programs” strongly signals that such compliance programs, if
    effective and enforced, may give rise to an affirmative defense
    to an LAD claim.   
    Ibid. Thus, although the
    Court did not delineate in Lehmann the
    precise role that an anti-sexual harassment policy should play
    in a vicarious liability sexual harassment case brought under
    Restatement § 219(2)(d), it foresaw a fact-specific inquiry in
    which the employer’s implementation of a meaningful anti-
    harassment policy, or its failure to do so, would be, in many
    cases, an important factor.   See 
    id. at 620,
    622-24.
    28
    The Court’s subsequent authority affirms this principle.
    In Cavuoti v. New Jersey Transit Corp., a case involving the
    standard for an award of punitive damages against an employer in
    supervisor sexual harassment litigation, the Court reiterated
    that an employer’s anti-harassment policy is a significant
    factor in such cases.    
    161 N.J. 107
    , 113, 120-21 (1999).   This
    Court commented that “like the [United States] Supreme Court we
    have afforded a form of a safe haven for employers who
    promulgate and support an active, anti-harassment policy.”     
    Id. at 120-21.
       The Court further observed:
    A   company   that    develops   policies
    reflecting a lack of tolerance for harassment
    will have less concern about hostile work
    environment or punitive damages claims if its
    good-faith    attempts     include    periodic
    publication to workers of the employer’s anti-
    harassment policy; an effective and practical
    grievance process; and training sessions for
    workers, supervisors, and managers about how
    to   recognize    and    eradicate    unlawful
    harassment.
    [Id. at 121.]
    Finally, in 
    Gaines, supra
    , the Court expressly confirmed
    the availability of an affirmative defense to vicarious
    liability based on an effective policy against sexual
    harassment.   It held that “[a] defendant is entitled to assert
    the existence of an effective anti-sexual harassment workplace
    policy as an affirmative defense to vicarious liability;
    however, material issues of disputed fact in the context of a
    29
    motion record can deny a defendant summary dismissal based on
    that 
    defense.” 173 N.J. at 320
    .
    Notwithstanding that clear language, our dissenting
    colleagues inexplicably assert that the Court “never hint[ed]
    that an affirmative defense applied to supervisory liability
    under the Restatement § 219(2)(d) approach.”    Post at ___ (slip
    op. at 7).   The dissent also asserts that in Gaines, the Court
    stated only that an affirmative defense is available to an
    employer in a negligence case under Restatement § 219(2)(b).
    Post at ___ (slip op. at 8).   In fact, the Court expressly
    recognized in Gaines an affirmative defense to a Restatement §
    219(2)(d) claim for vicarious liability.     See 
    Gaines, supra
    , 173
    N.J. at 320; see also Godfrey v. Princeton Theological Seminary,
    
    196 N.J. 178
    , 200 (2008) (stating that “[t]he means employed by
    an institution to deter harassment, and the enforcement of those
    means, may be considered when assessing that institution’s
    vicarious liability”).
    Thus, the Court’s prior case law provides important
    guidance with respect to this issue.   In Lehmann, Cavuoti and
    Gaines, the Court acknowledged the value of effective anti-
    harassment policies in combatting sexual harassment in the
    workplace, and recognized that employers will be motivated to
    implement and enforce such policies if their policies provide a
    defense to a claim of vicarious liability.     See 
    Gaines, supra
    ,
    
    30 173 N.J. at 320
    ; 
    Cavuoti, supra
    , 161 N.J. at 120-21; 
    Lehmann, supra
    , 132 N.J. at 619, 626.
    As in other settings involving the LAD, we consider federal
    law construing Title VII with respect to this issue.   In Ellerth
    and Faragher, the United States Supreme Court addressed Title
    VII vicarious liability claims premised on principles of agency.
    These cases, which had not been decided when this Court decided
    Lehmann, represent part of the evolution in federal law that has
    occurred as employer anti-harassment policies have become more
    prevalent in the workplace.
    Ellerth and Faragher arose from a supervisor’s alleged
    sexual harassment of a subordinate, which gave rise to a hostile
    work environment.6   The Supreme Court confirmed that Restatement
    § 219(2)(d) provides the analytical framework for supervisory
    sexual harassment cases because “[t]he agency relationship
    affords contact with an employee subjected to a supervisor’s
    sexual harassment, and the victim may well be reluctant to
    accept the risks of blowing the whistle on a superior.”
    6 In Ellerth, an employee alleged that she was subjected to
    sexual harassment by a vice president of the company that
    employed her. 
    Ellerth, supra
    , 524 U.S. at 
    747, 118 S. Ct. at 2262
    , 
    141 L. Ed. 2d
    at 644. In Faragher, a lifeguard sued the
    municipality for which she worked, alleging that her immediate
    supervisors sexually harassed her. 
    Faragher, supra
    , 524 U.S. at
    780-81, 118 S. Ct at 
    2280, 141 L. Ed. 2d at 672
    .
    31
    
    Faragher, supra
    , 524 U.S. at 
    803, 118 S. Ct. at 2291
    , 
    141 L. Ed. 2d
    at 686.
    The Supreme Court noted, however, that the proper analysis
    “calls not for a mechanical application of indefinite and
    malleable factors set forth in the Restatement . . . but rather
    an inquiry into the reasons that would support a conclusion that
    harassing behavior ought to be held within the scope of a
    supervisor’s employment, and the reasons for the opposite view.”
    
    Id. at 797,
    118 S. Ct. at 2288, 
    141 L. Ed. 2d
    at 682.    The
    Supreme Court further observed that the agency principles it
    espoused must be consonant with Meritor, in which it had
    declined to impose strict liability on employers in supervisor
    sexual harassment cases.   
    Id. at 804,
    118 S. Ct. at 2291, 141 L.
    Ed. 2d at 686 (footnote omitted); see also 
    Ellerth, supra
    , 524
    U.S. at 
    755, 118 S. Ct. at 2266
    , 
    141 L. Ed. 2d
    at 649.     In
    
    Faragher, supra
    , the Court explained that “there is obviously
    some tension between [Meritor’s] holding and the position that a
    supervisor’s misconduct aided by supervisory authority subjects
    the employer to liability vicariously; if the ‘aid’ may be the
    unspoken suggestion of retaliation by misuse of supervisory
    authority, the risk of automatic liability is high.”    
    Faragher, supra
    , 524 U.S. at 
    804, 118 S. Ct. at 2291
    , 
    141 L. Ed. 2d
    at 686
    (footnote omitted).
    32
    The Supreme Court identified two “basic alternatives” by
    which Meritor’s rejection of strict liability could be
    reconciled with the Restatement’s analysis:   a requirement that
    a plaintiff provide proof that the supervisor affirmatively
    invoked his or her authority, or the recognition of “an
    affirmative defense to liability in some circumstances, even
    when a supervisor has created the actionable environment.”
    
    Ibid. The Court rejected
    the first alternative, noting the
    vagueness and impracticality such a test:
    Application of the standard is made difficult
    by its malleable terminology, which can be
    read to either expand or limit liability in
    the context of supervisor harassment. On the
    one hand, a supervisor’s power and authority
    invests his or her harassing conduct with a
    particular threatening character, and in this
    sense, a supervisor always is aided by the
    agency relation. See 
    Meritor, 477 U.S. at 77
    ,
    106 S. Ct. at 
    2410, 91 L. Ed. 2d at 66
              (Marshall, J., concurring in judgment) (“It is
    precisely because the supervisor is understood
    to be clothed with the employer’s authority
    that he is able to impose unwelcome sexual
    conduct on subordinates”). On the other hand,
    there are acts of harassment a supervisor
    might commit which might be the same acts a
    co-employee would commit, and there may be
    some circumstances where the supervisor’s
    status      makes      little      difference.
    
    [Ellerth, 524 U.S. at 763
    , 118 S. Ct. at 2269,
    
    141 L. Ed. 2d
    at 654.]
    In reconciling the test of Restatement § 219(2)(d) with
    Meritor’s rejection of strict liability, the Supreme Court
    embraced the second alternative: the recognition of an
    33
    affirmative defense.   Id. at 
    765, 118 S. Ct. at 2270
    , 
    141 L. Ed. 2d
    at 655; 
    Faragher, supra
    , 524 U.S. at 
    805-06, 118 S. Ct. at 2290
    , 
    141 L. Ed. 2d
    at 686.   In so doing, the Supreme Court
    emphasized the legislative goal of deterring sexual harassment
    by promoting responsible efforts by employers to detect,
    address, and punish it.   
    Ellerth, supra
    , 524 U.S. at 764, 118 S.
    Ct. at 2270, 
    141 L. Ed. 2d
    at 654; 
    Faragher, supra
    , 524 U.S. at
    
    805-06, 118 S. Ct. at 2290
    , 
    141 L. Ed. 2d
    at 686.   As this Court
    construed the LAD in Lehmann, the Supreme Court held that the
    “‘primary objective’” of Title VII was “not to provide redress
    but to avoid harm.”    
    Faragher, supra
    , 524 U.S. at 805-06, 118 S.
    Ct. at 2292, 
    141 L. Ed. 2d
    at 688 (quoting Albemarle Paper Co.
    v. Moody, 
    422 U.S. 405
    , 417, 
    95 S. Ct. 2371
    , 
    5 L. Ed. 2d 280
    ,
    296 (1975)); see also 
    Lehmann, supra
    , 132 N.J. at 625-26.      The
    Court noted in 
    Faragher, supra
    , the advice of the United States
    Equal Employment Opportunity Commission (EEOC) to employers to
    “‘take all steps necessary to prevent sexual harassment from
    occurring, such as . . . informing employees of their right to
    raise and how to raise the issue of 
    harassment.’” 524 U.S. at 806
    , 118 S. Ct. at 2292, 
    141 L. Ed. 2d
    at 688 (quoting 29 C.F.R.
    § 1604.11(f) (1997)); see also 
    Ellerth, 524 U.S. at 764
    , 118 S.
    Ct. at 2270, 
    141 L. Ed. 2d
    at 654.
    Given the clear objective of Title VII to prevent sexual
    harassment in the workplace, the Supreme Court arrived at the
    34
    conclusion that was reached by this Court in Lehmann, Cavuoti
    and Gaines:   the imposition of strict liability on an employer
    when it has taken no tangible employment action against the
    plaintiff employee, without respect to that employer’s efforts
    to foster a workplace free from harassment, would contravene the
    legislative goal of deterrence.    
    Faragher, supra
    , 524 U.S. at
    
    806, 118 S. Ct. at 2292
    , 
    141 L. Ed. 2d
    at 688; see 
    Ellerth, supra
    , 524 U.S. at 
    764, 118 S. Ct. at 2270
    , 
    141 L. Ed. 2d
    at
    654.   The Supreme Court observed:
    It would therefore implement clear statutory
    policy and complement the Government’s Title
    VII enforcement efforts to recognize the
    employer’s affirmative obligation to prevent
    violations and give credit here to employers
    who make reasonable efforts to discharge their
    duty. Indeed, a theory of vicarious liability
    for misuse of supervisory power would be at
    odds with the statutory policy if it failed to
    provide employers with some such incentive.
    [
    Faragher, supra
    , 524 U.S. at 
    806, 118 S. Ct. at 2292
    , 
    141 L. Ed. 2d
    at 688; see also
    
    Ellerth, supra
    , 524 U.S. at 
    764, 118 S. Ct. at 2270
    , 
    141 L. Ed. 2d
    at 654.]
    The Supreme Court identified another factor that was
    central to its analysis.   Invoking “the general theory of
    damages,” the Supreme Court observed that a complainant in a
    sexual harassment case “has a duty ‘to use such means as are
    reasonable under the circumstances to avoid or minimize the
    damages’ that result from violations of [Title VII].”       
    Faragher, supra
    , 524 U.S. at 
    806, 118 S. Ct. at 2292
    , 
    141 L. Ed. 2d
    at 688
    35
    (quoting Ford Motor Co. v. EEOC, 
    458 U.S. 219
    , 231 n.15, 102 S.
    Ct. 3057, 3065 n.15, 
    73 L. Ed. 2d 721
    , 732 n.15 (1982)).     It
    held that “[i]f the plaintiff unreasonably failed to avail
    herself of the employer’s preventive or remedial apparatus, she
    should not recover damages that could have been avoided if she
    had done so.”   
    Id. at 806-07,
    118 S. Ct. at 2292, 
    141 L. Ed. 2d
    at 688; see also 
    Ellerth, supra
    , 524 U.S. at 
    765, 118 S. Ct. at 2270
    , 
    141 L. Ed. 2d
    at 655.
    In Ellerth and Faragher, the Supreme Court thus integrated
    the agency principles of Restatement § 219(2)(d) with the
    legislative objective of deterring sexual harassment by
    promoting effective anti-harassment policies.   It adopted the
    following standard:
    An employer is subject to vicarious liability
    to a victimized employee for an actionable
    hostile environment created by a supervisor
    with immediate (or successively higher)
    authority over the employee. When no tangible
    employment action is taken, a defending
    employer may raise an affirmative defense to
    liability or damages, subject to proof by a
    preponderance of the evidence, see Fed. Rule
    Civ. Proc. 8(c).    The defense comprises two
    necessary elements:    (a) that the employer
    exercised reasonable care to prevent and
    correct promptly any sexually harassing
    behavior, and (b) that the plaintiff employee
    unreasonably failed to take advantage of any
    preventive   or    corrective   opportunities
    provided by the employer or to avoid harm
    otherwise.
    [
    Faragher, supra
    , 524 U.S. at 807, 118 S. Ct.
    at 
    2292-93, 141 L. Ed. 2d at 689
    ; see also
    36
    
    Ellerth, supra
    , 524 U.S. at 
    765, 118 S. Ct. at 2270
    , 
    141 L. Ed. 2d
    at 655.]
    The Supreme Court further commented that
    [w]hile proof that an employer had promulgated
    an anti-harassment policy with complaint
    procedure is not necessary in every instance
    as a matter of law, the need for a stated
    policy    suitable     to    the    employment
    circumstances may appropriately be addressed
    in any case when litigating the first element
    of the defense.
    [
    Faragher, supra
    , 524 U.S. at 
    807, 118 S. Ct. at 2293
    , 
    141 L. Ed. 2d
    at 689; 
    Ellerth, supra
    ,
    524 U.S. at 
    765, 118 S. Ct. at 2270
    , 141 L.
    Ed. 2d at 655.]
    We concur with the Supreme Court that the Ellerth/Faragher
    analysis provides a fair and practical framework for supervisor
    sexual harassment cases.7   Consistent with the focus of
    Restatement § 219(2)(d) on the nexus between the employer’s
    delegation of authority and the harassment, the Ellerth/Faragher
    affirmative defense may not be asserted “when the supervisor’s
    harassment culminates in a tangible employment action, such as
    7 Relying on a selection of academic commentary disapproving the
    Ellerth/Faragher analysis, our dissenting colleagues ignore the
    many state appellate courts that have found the affirmative
    defense to provide an equitable and workable framework for
    supervisor sexual harassment claims based on a hostile work
    environment. Post at ___ (slip op. at 13-17), see, e.g., Bank
    One v. Murphy, 
    52 S.W.3d 540
    (Ky. 2001); Frieler v. Carlson
    Mktg. Grp., 
    751 N.W.2d 558
    (Minn. 2008); Parker v. Warren County
    Util. Dist., 
    2 S.W.3d 170
    (Tenn. 1999); Waffle House, Inc. v.
    Williams, 
    313 S.W.3d 796
    (Tex. 2010); Brittell v. Dep’t of
    Corr., 
    717 A.2d 1254
    (Conn. 1998); Natson v. Eckerd Corp., Inc.,
    
    885 So. 2d 945
    (Fla. Dist. Ct. App. 4th Dist. 2004); Sangster v.
    Albertson's, Inc., 
    991 P.2d 674
    (Wash. Ct. App. 2000).
    37
    discharge, demotion or undesirable reassignment.”   
    Faragher, supra
    , 524 U.S. at 
    808, 118 S. Ct. at 2293
    , 
    141 L. Ed. 2d
    at
    689; 
    Ellerth, supra
    , 524 U.S. at 
    765, 118 S. Ct. at 2270
    , 141 L.
    Ed. 2d at 655.   No affirmative defense is available in such
    cases because “[w]hen a supervisor makes a tangible employment
    decision, there is assurance the injury could not have been
    inflicted absent the agency relation . . . .   Tangible
    employment actions are the means by which the supervisor brings
    the official power of the enterprise to bear on subordinates.”
    
    Ellerth, supra
    , 524 U.S. at 
    761-762, 118 S. Ct. at 2269
    , 141 L.
    Ed. 2d at 653-54.
    In addition, the defense provides no protection to an
    employer whose sexual harassment policy fails to provide
    “meaningful and effective policies and procedures for employees
    to use in response to harassment.”   
    Gaines, supra
    , 173 N.J. at
    317; see also 
    Lehmann, supra
    , 132 N.J. at 626 (stating that the
    LAD requires an “unequivocal commitment from the top that [the
    employer's opposition to sexual harassment] is not just words[,]
    but backed up by consistent practice”); accord 
    Faragher, supra
    ,
    524 U.S. at 
    806-07, 118 S. Ct. at 2292
    , 
    141 L. Ed. 2d
    at 688;
    
    Ellerth, supra
    , 524 U.S. at 
    765, 118 S. Ct. at 2270
    , 
    141 L. Ed. 2d
    at 655.   In short, the affirmative defense provides no
    benefit to employers who empower sexually harassing employees
    who take tangible employment actions against their victims,
    38
    employers who fail to implement effective anti-harassment
    policies, and employers whose policies exist in name only.
    Conversely, the Ellerth/Faragher framework motivates
    employers and employees to accomplish the paramount objective
    identified by this Court in Lehmann:   the prevention of sexual
    harassment.   See 
    Lehmann, supra
    , 132 N.J. at 625-26.   The
    prospect of an affirmative defense in litigation is a powerful
    incentive for an employer to unequivocally warn its workforce
    that sexual harassment will not be tolerated, to provide
    consistent training, and to strictly enforce its policy.      See
    ibid.; accord 
    Faragher, supra
    , 524 U.S. at 
    806-07, 118 S. Ct. at 2292
    , 
    141 L. Ed. 2d
    at 688; 
    Ellerth, supra
    , 524 U.S. at 764-65,
    118 S. Ct. at 
    2270, 141 L. Ed. 2d at 655
    .   The Ellerth/Faragher
    defense similarly motivates a complainant in a sexual harassment
    case to report the offense internally, and thereby enable his or
    her employer to take immediate action against a harassing
    supervisor or coworker.
    In contending that we authorize employers to “hide behind a
    paper anti-discrimination policy,” post at ___ (slip op. at 2),
    and permit defendants to “seek cover behind an ineffective anti-
    discrimination policy,” post at ___ (slip op. at 4), our
    dissenting colleagues’ rhetoric fundamentally mischaracterizes
    our decision.   So that the dissent’s description of our opinion
    does not confuse employers, employees, counsel or trial courts
    39
    with respect to this pivotal issue, we restate: an employer that
    implements an ineffective anti-harassment policy, or fails to
    enforce its policy, may not assert the affirmative defense.     See
    
    Faragher, supra
    , 524 U.S. at 
    806-07, 118 S. Ct. at 2292
    , 141 L.
    Ed. 2d at 688; 
    Ellerth, supra
    , 524 U.S. at 764-65, 118 S. Ct. at
    
    2270, 141 L. Ed. 2d at 655
    .
    Accordingly, we expressly adopt the Ellerth/Faragher
    analysis for supervisor sexual harassment cases in which a
    hostile work environment is claimed pursuant to the LAD, and no
    tangible employment action is taken.   See Entrot v. BASF Corp.,
    
    359 N.J. Super. 162
    , 187 (App. Div. 2003) (anticipating adoption
    of Ellerth/Faragher affirmative defense, and holding that “there
    is no barrier to the application of a Title VII defense [based
    on Ellerth/Faragher] to an LAD action”).8
    8 The Appellate Division opinion on which our dissenting
    colleagues rely, Schmidt v. Smith, 
    294 N.J. Super. 569
    (App.
    Div. 1996), aff’d, 
    155 N.J. 44
    (1998), is not to the contrary.
    Post at ___ (slip op. at 5). In its brief review of claims of
    direct liability under Restatement § 219(2)(b) and vicarious
    liability under Restatement § 219(2)(d), the Appellate Division
    simply summarized portions of this Court’s discussion of these
    claims in Lehmann. See 
    Schmidt, supra
    , 294 N.J. Super. at 578-
    79. Contrary to the suggestion of the dissent, the Appellate
    Division neither stated nor implied that Lehmann precludes the
    assertion of an affirmative defense to a claim of vicarious
    liability based on Restatement § 219(2)(d). 
    Ibid. Although the dissent
    contends that the Appellate Division “pointed out
    that unlike supervisory liability,” negligence claims permit an
    employer to present evidence of its due care giving rise to a
    defense, post at ___ (slip op. at 5), such a distinction is
    nowhere to be found in Schmidt. See 
    Schmidt, supra
    , 294 N.J.
    Super. at 578-79.
    40
    In a hostile work environment sexual harassment case under
    the LAD in which the plaintiff alleges employer vicarious
    liability under Restatement § 219(2)(d), the plaintiff has the
    initial burden of presenting a prima facie hostile work
    environment claim.   If no tangible employment action has been
    taken against the plaintiff, the defendant employer may assert
    the two-pronged affirmative defense of Ellerth and Faragher.     To
    establish that defense, the defendant employer has the burden to
    prove, by a preponderance of the evidence, both prongs of the
    affirmative defense: first, that the employer exercised
    reasonable care to prevent and to correct promptly sexually
    harassing behavior; and second, that the plaintiff employee
    unreasonably failed to take advantage of preventive or
    corrective opportunities provided by the employer or to
    otherwise avoid harm.   See 
    Faragher, supra
    , 524 U.S. at 
    807, 118 S. Ct. at 2293
    , 
    141 L. Ed. 2d
    at 689; 
    Ellerth, supra
    , 524 U.S.
    at 746, 118 S. Ct. at 
    2262, 141 L. Ed. 2d at 644
    .    The employee
    may rebut the elements of the affirmative defense.
    Thus, in further proceedings in this case, including any
    summary judgment proceedings that may follow remand, the State
    may avoid vicarious liability under Restatement § 219(2)(d) by
    demonstrating by a preponderance of the evidence that the DOC
    exercised reasonable care to prevent and correct promptly any
    sexually harassing behavior, and that Aguas unreasonably failed
    41
    to take advantage of any preventive or corrective opportunities
    provided by the DOC, or to avoid harm otherwise.      See 
    Faragher, supra
    , 524 U.S. at 
    807, 118 S. Ct. at 2292
    , 
    141 L. Ed. 2d
    at
    688; 
    Ellerth, supra
    , 524 U.S. at 
    765, 118 S. Ct. at 2270
    , 141 L.
    Ed. 2d at 655.
    V.
    The second issue raised in this case, the definition of a
    supervisor for purposes of claims based on sexual harassment
    giving rise to a hostile work environment, is a pivotal factor
    in the application of the agency principles set forth in
    Restatement § 219(2)(d).    Liability under Restatement §
    219(2)(d) predicated on a supervisor’s misconduct raises a
    critical question of fact -- the parameters of the authority
    conferred on the alleged harasser and whether he or she is
    properly considered a supervisor.      See Restatement § 219(2)(d).
    The Court in Lehmann did not expressly define “supervisor”
    for purposes of deciding vicarious liability sexual harassment
    cases under agency law.    It alluded, however, to the “power
    delegated to [a supervisor] to control the day-to-day working
    environment.”    
    Lehmann, supra
    , 132 N.J. at 620.    Further, in the
    context of its discussion of punitive damages, the Court
    distinguished between a “supervisor” and the employer’s “upper
    management.”    
    Id. at 622-23.
      The Court thus suggested that its
    concept of a supervisor, for purposes of the agency analysis
    42
    that it proposed, included a broader range of managers than the
    senior executives who set policy for an employer.    
    Id. at 623.
    Similarly, in 
    Cavuoti, supra
    , in which the definition of
    “upper management” for purposes of a claim for punitive damages
    was the primary issue, the Court cited federal authority for the
    principle that it is an alleged harasser’s functional authority
    in the workplace, not simply his or her power to hire and
    terminate a subordinate, that defines his or her status as a
    
    “supervisor.” 161 N.J. at 124-25
    .
    In its role as the agency charged with the enforcement of
    Title VII, the EEOC provided guidance to employers regarding the
    meaning of the term “supervisor” for purposes of sexual
    harassment cases.   U.S. Equal Emp’t Opportunity Comm’n, No.
    915.002 Enforcement Guidance on Vicarious Liability for Unlawful
    Harassment by Supervisors 3-5 (June 18, 1999) [hereinafter “EEOC
    Guidance”], available at
    http://www.eeoc.gov/policy/docs/harassment.pdf.     Applying the
    Ellerth/Faragher analysis, the EEOC cautioned that the
    determination of whether an alleged harasser is a “supervisor”
    turns on job function, not job title, that it “must be based on
    the specific facts,” and that a supervisor’s authority “must be
    of sufficient magnitude so as to assist the harasser explicitly
    or implicitly in carrying out the harassment.”    
    Id. at 4.
    43
    The first of the two definitions of “supervisor”
    promulgated by the EEOC focuses on the supervisor’s capacity to
    undertake the adverse employment decisions that, if made, bar an
    employer from invoking the Ellerth/Faragher affirmative defense.
    Under that definition, “[a]n individual qualifies as an
    employee’s ‘supervisor’ if he or she is authorized to undertake
    tangible employment decisions affecting the employee.”       
    Ibid. The EEOC Guidance
    defines “tangible employment decisions” to
    include, but not to be limited to, “hiring and firing, promotion
    and failure to promote, demotion, undesirable reassignment, a
    decision causing a significant change in benefits, compensation
    decisions and work assignment,” and “suspension” or other
    “progressive discipline.”   
    Id. at 4,
    6-7 n.31.   The EEOC
    explained:
    An individual whose job responsibilities
    include the authority to recommend tangible
    job decisions affecting an employee qualifies
    as his or her supervisor even if the
    individual does not have the final say. As
    the Supreme Court recognized in Ellerth, a
    tangible employment decision “may be subject
    to review by higher level supervisors.”     As
    long as the individual’s recommendation is
    given substantial weight by the final decision
    maker(s), that individual meets the definition
    of supervisor.
    [Id. at 4 (footnote omitted).]
    The EEOC’s second definition of “supervisor” reflects the
    language of the second clause in Restatement § 219(2)(d), which
    44
    requires that the sexual harasser be “aided in accomplishing the
    tort by the existence of the agency relation.”     Restatement §
    219(2)(d).   Citing the lifeguard supervisor setting of Faragher,
    the EEOC deems “[a]n individual who is authorized to direct
    another employee’s day-to-day work activities” as a supervisor,
    “even if that individual does not have the authority to
    undertake or recommend tangible job decisions.”    EEOC 
    Guidance, supra, at 4
    .   The EEOC stated:
    An individual who is temporarily authorized to
    direct   another    employee’s    daily    work
    activities   qualifies    as   his    or    her
    “supervisor”   during    that   time    period.
    Accordingly, the employer would be subject to
    vicarious liability if that individual commits
    unlawful harassment of a subordinate while
    serving as his or her supervisor.
    On the other hand, someone who merely relays
    other officials’ instructions regarding work
    assignments   and   reports  back  to   those
    officials does not have true supervisory
    authority. Furthermore, someone who directs
    only a limited number of tasks or assignments
    would not qualify as a “supervisor.”      For
    example,   an   individual  whose   delegated
    authority is confined to coordinating a work
    project of limited scope is not a supervisor.
    [Id. at 5.]
    In Vance v. Ball State University,      U.S.    ,   , 133 S.
    Ct. 2434, 2443, 
    186 L. Ed. 2d 565
    (2013), a closely divided
    United States Supreme Court adopted a substantially narrower
    definition of “supervisor” than that of the EEOC for purposes of
    employer vicarious liability in supervisor sexual harassment
    45
    cases.   There, the majority construed Ellerth and Faragher to
    envision not two definitions of the term “supervisor,” but “a
    unitary category of supervisors, i.e., those employees with the
    authority to make tangible employment decisions.”     
    Ibid. It held: [A]n
    employer may be vicariously liable for an
    employee’s unlawful harassment only when the
    employer has empowered that employee to take
    tangible employment actions against the
    victim, i.e., to effect a “significant change
    in employment status, such as hiring, firing,
    failing   to   promote,    reassignment   with
    significantly different responsibilities, or
    a decision causing a significant change in
    benefits.”
    [Ibid. (quoting 
    Ellerth, supra
    , 524 U.S. at
    
    761, 118 S. Ct. at 2257
    , 
    141 L. Ed. 2d
    at
    633).]
    We decline to adopt the restrictive definition of
    “supervisor” prescribed by the Supreme Court majority in Vance.
    In light of our fact-specific approach to sexual harassment
    cases, we respectfully disagree with the Supreme Court’s
    rejection of the EEOC’s definition of supervisor on the grounds
    that it relies “on a highly case-specific evaluation of numerous
    factors.”    
    Ibid. We agree with
    the EEOC that the term
    “supervisor,” defined more expansively to include not only
    employees granted the authority to make tangible employment
    decisions, but also those placed in charge of the complainant’s
    46
    daily work activities, accurately reflects the two different
    settings envisioned by Restatement § 219(2)(d).
    Moreover, this broader definition comports with this
    Court’s holding in Lehmann, in which the Court recognized the
    importance, in Restatement § 219(2)(d) sexual harassment cases,
    of a supervisor’s authority to control the day-to-day working
    environment.   
    Lehmann, supra
    , 132 N.J. at 132.   It is also
    consistent with the holding in Cavuoti, in which the Court
    rejected the notion that only the power to hire and terminate a
    subordinate distinguishes a supervisor from a co-employee.
    
    Cavuoti, supra
    , 161 N.J. at 124-25.   The EEOC definition takes
    into account the broad range of employer structures and factual
    settings in which sexual harassment occurs.
    Most importantly, the more expansive definition of
    “supervisor” furthers the paramount goal of the LAD:   the
    eradication of sexual harassment in the workplace.   It prompts
    employers to focus attention not only on an elite group of
    decision-makers at the pinnacle of the organization, but on all
    employees granted the authority to direct the day-to-day
    responsibilities of subordinates, and to ensure that those
    employees are carefully selected and thoroughly trained.
    In any additional proceedings in this case following
    remand, the question of whether McClish or Hill served as
    Aguas’s “supervisor” should be determined in accordance with the
    47
    two definitions set forth by the EEOC.     Under that standard, the
    allegedly harassing employee should be considered a supervisor
    for purposes of Aguas’s hostile work environment claim if
    either:     (1) he was authorized to undertake tangible employment
    decisions affecting Aguas; or (2) he was authorized by the DOC
    to direct her day-to-day work activities at Edna Mahan.
    VI.
    Finally, we consider Aguas’s claim for punitive damages.
    The trial court premised its dismissal of Aguas’s punitive
    damages claim on its determination that the record supported no
    claim for compensatory damages in this case and accordingly did
    not undertake a detailed analysis of the punitive damages claim.
    We briefly review the standard that governs such a claim.
    A plaintiff asserting a punitive damages claim in a LAD
    case against a public entity such as the DOC must meet a high
    standard.    A public sector employer “whose egregious conduct
    violates the LAD may be held ‘liable for punitive damages . . .
    only in the event of actual participation by upper management or
    willful indifference.’”     Lockley v. Dep’t of Corr., 
    177 N.J. 413
    , 424 (2003) (quoting 
    Cavuoti, supra
    , 161 N.J. at 117).       The
    plaintiff must prove egregious conduct on the part of the
    defendant by clear and convincing evidence.     
    Id. at 432
    (citing
    L. 1995, c. 142, § 11); see also 
    Lehmann, supra
    , 132 N.J. at
    624-25 (quoting Leimgruber v. Claridge Assocs., 
    73 N.J. 450
    , 454
    48
    (1977)).   For such damages, “a higher level of culpability than
    mere negligence” is required.   
    Lehmann, supra
    , 132 N.J. at 626.
    For purposes of this analysis, defining the employer’s
    “upper management” is a fact-sensitive inquiry that does not
    “depend[] on labels or titles but on whether an employee
    possesses ‘significant power, discretion and influence.’”
    
    Lockley, supra
    , 177 N.J. at 424 (quoting 
    Cavuoti, supra
    , 161
    N.J. at 123).   This Court has explained that
    upper management would consist of those
    responsible to formulate the organization’s
    anti-discrimination      policies,     provide
    compliance programs and insist on performance
    (its governing body, its executive officers),
    and those to whom the organization has
    delegated the responsibility to execute its
    policies in the workplace, who set the
    atmosphere    or   control    the   day-to-day
    operations of the unit (such as heads of
    departments, regional managers, or compliance
    officers). For an employee on the second tier
    of management to be considered a member of
    “upper management,” the employee should have
    either (1) broad supervisory powers over the
    involved employees, including the power to
    hire, fire, promote, and discipline, or (2)
    the delegated responsibility to execute the
    employer’s   policies   to   ensure  a   safe,
    productive and discrimination-free workplace.
    Obviously such instructions should be tailored
    to the facts of the case and might be
    accompanied by special interrogatories when
    several officers are presented as members of
    “upper management.”
    [
    Cavuoti, supra
    , 161 N.J. at 128-29.]
    Thus, this fact-sensitive inquiry requires consideration of the
    following:   (1) the employee’s position in the employer’s
    49
    hierarchy; (2) the employee’s function and responsibilities; and
    (3) the amount of discretion the employee exercises.   
    Lockley, supra
    , 177 N.J. at 424.
    Although claims brought pursuant to the LAD are excluded
    from the statutory cap set by the Punitive Damages Act, N.J.S.A.
    2A:15-5.9 to -5.17 (PDA), in N.J.S.A. 2A:15-5.14, the PDA’s
    “general requirements for procedural and substantive fairness
    are mandated.”   Baker v. Nat’l State Bank, 
    161 N.J. 220
    , 229
    (1999).   Pursuant to N.J.S.A. 2A:15-5.12(c), if the trier of
    fact determines that an award is appropriate in an LAD case
    against a public sector employer, it sets the amount of that
    award by considering all relevant evidence relating to the
    factors set forth in N.J.S.A. 2A:15-5.12(b), “the profitability
    of the misconduct to the defendant” and when the misconduct was
    terminated.9
    Consequently, if the trial court is called upon to
    determine Aguas’s punitive damages claim on remand, it should
    assess whether Aguas has shown by clear and convincing evidence
    that the DOC committed “egregious conduct,” and if so, whether
    she has presented clear and convincing evidence that “upper
    9 A fourth factor identified in N.J.S.A. 2A:15-5.12(c), the
    defendant’s financial condition, is generally not considered
    when the defendant is a public entity because it “does not
    further the goal of deterrence as it does in the private
    sector.” 
    Lockley, supra
    , 177 N.J. at 430-31.
    50
    management” either participated directly in sexual harassment,
    or showed “willful indifference.”    The court should also assess
    Aguas’s claims in accordance with the PDA and this Court’s
    holdings in Cavuoti and Lockley.
    VII.
    The judgment of the Appellate Division is reversed, and the
    matter is remanded for further proceedings in accordance with
    this opinion.
    JUSTICES LaVECCHIA, FERNANDEZ-VINA, and SOLOMON; and JUDGE
    CUFF (temporarily assigned) join in JUSTICE PATTERSON’s opinion.
    JUSTICE ALBIN filed a separate, dissenting opinion in which
    CHIEF JUSTICE RABNER joins.
    51
    SUPREME COURT OF NEW JERSEY
    A-35 September Term 2013
    072467
    ILDA AGUAS,
    Plaintiff-Appellant,
    v.
    STATE OF NEW JERSEY,
    Defendant-Respondent.
    JUSTICE ALBIN, dissenting.
    The majority opinion turns back the clock for employees
    victimized by sexual harassment in the workplace and gives
    greater protection to supervisors who abuse their authority to
    create a hostile work environment.    Today’s decision tears down
    the central pillar of our landmark decision in Lehmann v. Toys
    ‘R’ Us, 
    132 N.J. 587
    (1993), which announced that an employer
    would be vicariously liable for sexual harassment committed by
    one of its supervisors.     Lehmann allowed no quarter for
    supervisory sexual harassment and provided for no affirmative
    defense for the employer.    We said so in clear, unmistakable
    terms, leaving no doubt that under New Jersey’s Law Against
    Discrimination (LAD), N.J.S.A. 10:5-1 to -49, this State’s
    workers had safeguards not present under federal law.
    1
    The Appellate Division, the United States District Court of
    New Jersey, and the New Jersey Supreme Court Committee on Civil
    Jury Charges all recognized that under Lehmann, when the
    supervisor is the sexual harasser, the employer has no
    affirmative defense and cannot hide behind a paper anti-
    discrimination policy.    Civil Jury Charge 2.25 reaffirmed in
    2013 what we said twenty years earlier in Lehmann -- that an
    employer is vicariously liable if a supervisor creates a hostile
    work environment through sexual harassment.     Model Jury Charge
    (Civil) 2.25 “Hostile Work Environment Claims Under the New
    Jersey Law Against Discrimination (Sexual and Other Harassment)”
    (February 2013).     Trial courts have been guided by that charge
    for eighteen years.    The majority now says it was all a mistake.
    I cannot pretend that the majority’s retreat from Lehmann
    will not have real-life negative consequences for the targets of
    workplace discrimination.    Going forward, sexually harassed
    employees -- mostly women -- will be less likely to find relief
    in our courts, and therefore will be less likely to take their
    grievances there.1    And employers will have less incentive to use
    greater care in selecting supervisors who will enforce rather
    than violate anti-discrimination policies.    This is not a sky-
    1 Lehmann’s basic assumption is that women are the most frequent
    victims of sexual harassment in the workplace. See 
    Lehmann, supra
    , 132 N.J. at 615.
    2
    is-falling prediction but a stark reality for anyone who
    understands what our jurisprudence was and what it has now
    become.
    The Law Against Discrimination is one of New Jersey’s most
    progressive legislative schemes.     Under the LAD, vicarious
    supervisory liability was a critical remedy both in making
    discriminated employees whole and in deterring workplace
    harassment.   Because the majority has abandoned that remedy
    without any compensating benefit, I respectfully dissent.
    I.
    In our landmark decision in 
    Lehmann, supra
    , 132 N.J. at
    615-25, we set forth the different pathways for employer
    liability under our LAD when an employee is subjected to a
    hostile work environment through sexual harassment.     In cases
    involving a hostile work environment persisting through an
    employer’s alleged negligence, we allowed for an employer to
    show that it exercised due care by effectuating an anti-
    discrimination policy accessible to employees.     
    Id. at 621-22
    (relying on Restatement (Second) of Agency § 219(2)(b) (1958)).
    However, we took a different approach when the supervisor was
    the perpetrator of sexual harassment.    In that circumstance, we
    clearly stated that an employer would be vicariously liable for
    the supervisor’s sexual harassment of a subordinate because the
    employer delegated to the supervisor the authority to control
    3
    the workplace.   
    Id. at 620
    (relying on Restatement (Second) of
    Agency, supra, § 219(2)(d)).   The employer could not seek cover
    behind an ineffective anti-discrimination policy that did not
    deter a supervisor from misusing the power delegated to him.
    In Lehmann, we stated that whether an employer is liable
    for the hostile work environment created by a supervisor
    controlling the day-to-day activities of an employee depends on
    how a factfinder decides four questions:
    1. Did the employer delegate the authority to
    the supervisor to control the situation of
    which the plaintiff complains?
    2. Did the supervisor exercise that authority?
    3. Did the exercise of authority result in a
    violation of the LAD?
    4. Did the authority delegated by the employer
    to the supervisor aid the supervisor in
    injuring the plaintiff?
    [Ibid.]
    We further stated that “[w]hen the answer to each of those
    questions is yes, then the employer is vicariously liable for
    the supervisor’s harassment under § 219(2)(d).”   
    Ibid. In supervisory liability
    cases, Lehmann posed no fifth question
    asking whether an employer should be excused because of a
    purportedly effective anti-discrimination policy available to
    its harassed employees.
    4
    Lehmann’s simple formulation of employer supervisory
    liability was understood by our courts and by various Supreme
    Court Committees given the task of preparing a jury charge
    consistent with our holding in Lehmann.
    Writing for the Appellate Division in Schmidt v. Smith, 
    294 N.J. Super. 569
    , 578 (App. Div. 1996), aff’d, 
    155 N.J. 44
    (1998), Judge Keefe noted that the “Lehmann Court provided a
    check list for the determination of whether a supervisor who
    creates a hostile work environment was aided in accomplishing
    that tort by the power delegated to him or her to control the
    day-to-day working environment.”    Judge Keefe quoted the above
    four-question test in Lehmann and stated:   “When the answer to
    each of these questions is yes, then the employer is vicariously
    liable for the supervisor’s harassment under § 219(2)(d).”
    Ibid. (citing 
    Lehmann, supra
    , 132 N.J. at 619).   Judge Keefe
    pointed out that unlike supervisory liability, the standard
    governing sexual harassment negligence claims allows an employer
    to present evidence of due care, such as “some effective
    preventative mechanisms such as anti-harassment policies, formal
    and informal complaint structures and monitoring mechanisms.”
    
    Id. at 579
    (citing 
    Lehmann, supra
    , 132 N.J. at 621).
    The Supreme Court Model Civil Jury Charge Committee,
    comprised of preeminent judges and lawyers, has formulated and
    revised a supervisory-liability charge four times since 1997,
    5
    each time asserting that an employer has no defense to a
    supervisor’s sexual harassment if the factfinder answers the
    four Lehmann questions in the affirmative.   As recently as
    February 2013, the Model Civil Jury Charge Committee issued
    instructions on employer liability when a supervisor or non-
    supervisor creates the hostile work environment.2   Civil Jury
    Charge 2.25 provides that an employer is liable “if it delegated
    to [the harassing supervisor] the authority to control the
    working environment and [the harassing supervisor] abused that
    authority to create a hostile work environment.”    Model Jury
    Charge (Civil) 2.25(4)(b).   The jury is (and has been) provided
    with the following instructions:
    To prove that defendant [employer’s name]
    is liable to plaintiff based on its delegation
    of authority to [name(s) of alleged harassing
    supervisor(s)], plaintiff must prove each of
    the following elements by a preponderance of
    the evidence:
    2 Model Jury Charge (Civil) 8.49, which instructs the jury on
    supervisory sexual harassment, was approved by the Supreme Court
    Model Civil Jury Charge Committee in October 1997. Model Jury
    Charge (Civil) 8.49 “Supervisory Sexual Harassment” (October
    1997). Model Jury Charge (Civil) 2.25, which instructs the jury
    on hostile work environment claims under the LAD, was approved
    by the Supreme Court Model Civil Jury Charge Committee in
    November 1999. Model Jury Charge (Civil) 2.25. Then, in 2000,
    the Committee revised the charge, based on Lehmann. Notices to
    the Bar, Updates to Model Civil Jury Charges, 159 N.J.L.J. 258,
    258 (Jan. 17, 2000). The charge was revised again, in February
    2013, to “address an employer’s liability under the LAD for
    supervisory acts of sexual harassment.” Notices to the Bar,
    Model Civil Jury Charges Updates, 213 N.J.L.J. 554, 554 (Aug.
    12, 2013).
    6
    (1) That defendant [employer’s name]
    delegated authority to [name(s) of
    alleged   harassing  supervisor(s)]   to
    control the situation of which plaintiff
    complains; and
    (2) [name(s)    of   alleged   harassing
    supervisor(s)] exercised that authority;
    and
    (3) [name(s)    of   alleged   harassing
    supervisor(s)] exercise of authority
    resulted in unlawful harassment; and
    (4) the     authority    delegated    by
    defendant [employer name] to [name(s) of
    alleged harassing supervisor(s)] aided
    [name(s)     of    alleged     harassing
    supervisor(s)] in harassing plaintiff.
    If you find that the plaintiff has proved
    each of these elements, then defendant
    [employer’s name] is liable for the alleged
    unlawful harassment.    If any one of these
    elements is not proved, then defendant
    [employer’s name] cannot be held liable based
    on its delegation of authority.
    [Ibid.]
    That charge has been given to juries for eighteen years.
    In Gaines v. Bellino, 
    173 N.J. 301
    , 313 (2002), we reaffirmed
    the basic formula found in this jury charge derived from
    Lehmann, never hinting that an affirmative defense applied to
    supervisory liability under the Restatement § 219(2)(d)
    approach.    We did so even though Faragher v. City of Boca Raton,
    
    524 U.S. 775
    , 807, 
    118 S. Ct. 2275
    , 2293, 
    141 L. Ed. 2d 662
    , 689
    (1998) and Burlington Indus. v. Ellerth, 
    524 U.S. 742
    , 764-65,
    
    118 S. Ct. 2257
    , 2270, 
    141 L. Ed. 2d 633
    , 655 (1998), which
    7
    provide an affirmative defense to supervisory liability, were
    both on the books.   In 
    Gaines, supra
    , we only stated that when
    an employee alleges employer negligence in causing a hostile
    work environment, under Restatement § 219(2)(b), the employer
    can assert the affirmative defense that it had an anti-
    discrimination policy in 
    place. 173 N.J. at 313-14
    .
    Moreover, that Cavuoti v. New Jersey Transit Corp., 
    161 N.J. 107
    , 120-21 (1999), permits an affirmative defense to a
    punitive-damage claim against a company in a LAD case, in no way
    contradicts Lehmann’s no-affirmative defense to a compensatory-
    damage claim involving supervisory liability, as the majority
    suggests.   Nowhere in Cavuoti does the Court contravene the
    supervisory-liability test for compensatory damages crafted in
    Lehmann.
    Last, if Cavuoti and Gaines stood for the proposition that
    an affirmative defense applies to vicarious supervisory
    liability -- as the majority asserts -- then it stands to reason
    that this Court in 1999 and 2002 would have directed the Model
    Civil Jury Charge Committee to amend the Model Charge to conform
    to that view.   But that never happened.   Only now does the
    majority give the directive to the Committee to amend the Charge
    to include an affirmative defense.
    II.
    8
    In 
    Lehmann, supra
    , we understood that we were pursuing our
    own path, a different path in construing the LAD as providing
    greater protection against workplace discrimination than that
    afforded by federal courts construing Title 
    VII. 132 N.J. at 600-01
    , 603, 618-20.   Indeed, we eschewed the standard set forth
    by the United States Court of Appeals for the Third Circuit for
    hostile work environment sexual harassment.    
    Id. at 603.
      We
    stated:
    [W]e announce a new test in the hope of
    creating a standard that both employees and
    employers will be able to understand and one
    that employers can realistically enforce. We
    cannot overstate the importance we place on a
    test that allows employees to know their
    rights in a given set of circumstances and
    that allows employers to set policies and
    procedures that comply with that test.
    [Ibid.]
    Importantly, in 
    Lehmann, supra
    , we declined to follow the
    United States Supreme Court majority’s decision in Meritor
    Savings Bank, FSB v. Vinson, 
    477 U.S. 57
    , 
    106 S. Ct. 2399
    , 91 L.
    Ed. 2d 49 
    (1986). 132 N.J. at 618-21
    .   
    Meritor, supra
    , refused
    to accept the notion that “an employer is strictly liable for a
    hostile environment created by a supervisor’s sexual advances,
    even though the employer neither knew nor reasonably could have
    known of the alleged 
    misconduct.” 477 U.S. at 69-70
    , 106 S. Ct.
    at 
    2407, 91 L. Ed. 2d at 61
    .   Rather than follow Meritor, in
    
    Lehmann, supra
    , we cited approvingly Justice Marshall’s
    9
    concurrence (joined by Justices Brennan, Blackmun, and Stevens)
    on supervisory liability:
    [A] supervisor’s responsibilities do not begin
    and end with the power to hire, fire, and
    discipline employees, or with the power to
    recommend such actions. Rather, a supervisor
    is charged with the day-to-day supervision of
    the work environment and with ensuring a safe,
    productive workplace. There is no reason why
    abuse of the latter authority should have
    different consequences than abuse of the
    former. In both cases it is the authority
    vested in the supervisor by the employer that
    enables him to commit the wrong: it is
    precisely because the supervisor is understood
    to be clothed with the employer’s authority
    that he is able to impose unwelcome sexual
    conduct on subordinates.
    [132 N.J. at 618-19 (quoting 
    Meritor, supra
    ,
    477 U.S. at 76-
    77, 106 S. Ct. at 2410
    , 91 L.
    Ed. 2d at 65-66 (Marshall, J., concurring)).]
    The United States Supreme Court in 
    Faragher, supra
    ,
    declared that it was bound to follow the majority decision in
    
    Meritor. 524 U.S. at 792
    , 118 S. Ct. at 2286, 
    141 L. Ed. 2d
    at
    679.    However, as pointed out, in 
    Lehmann, supra
    , we did not
    adopt the reasoning in 
    Meritor. 132 N.J. at 618-21
    .   Therefore,
    we are not bound to follow Faragher in lock-step.
    
    Faragher, supra
    , held that an employer is subject to strict
    “vicarious liability to a victimized employee for an actionable
    hostile environment created by a supervisor with immediate (or
    successively higher) authority over the employee” when a
    tangible employment action is taken, “such as discharge,
    10
    demotion, or undesirable 
    reassignment.” 524 U.S. at 807-08
    , 118
    S. Ct. at 2293, 
    141 L. Ed. 2d
    at 689.     On the other hand,
    “[w]hen no tangible employment action is taken” -- for example,
    when the harassing conduct causes an employee to suffer a
    nervous breakdown or a severe psychiatric disorder -- Faragher
    allows an affirmative defense.   See id. at 
    807, 118 S. Ct. at 2293
    , 
    141 L. Ed. 2d
    at 689.   The affirmative defense comes into
    play if the employer can show “(a) that the employer exercised
    reasonable care to prevent and correct promptly any sexually
    harassing behavior, and (b) that the plaintiff employee
    unreasonably failed to take advantage of any preventive or
    corrective opportunities provided by the employer or to avoid
    harm otherwise.”   
    Ibid. The Court came
    to the same holding in
    
    Ellerth, supra
    , 524 U.S. at 
    764-65, 118 S. Ct. at 2270
    , 141 L.
    Ed. 2d at 655, which was decided on the same day as Faragher.
    Until today, the Ellerth/Faragher affirmative defense standard
    was foreign to our LAD jurisprudence.
    Lehmann makes no such distinction between tangible
    employment actions and sexual harassment that may cause physical
    or psychological harm to the employee.     Under 
    Lehmann, supra
    , so
    long as the “employer grants the supervisor the authority to
    control the working environment and the supervisor abuses that
    authority to create a hostile work environment,” the employer is
    liable for compensatory damages, whatever they may be.     
    132 N.J. 11
    at 624.     Thus, a supervisor who sexually harasses and
    psychologically breaks an employee will be liable for
    compensatory damages.     Ellerth/Faragher cannot be squared with
    Lehmann.
    The United States District Court of New Jersey knew that
    our approach in Lehmann was incompatible with Ellerth/Faragher.
    In Newsome v. Administrative Office of the Courts, 
    103 F. Supp. 2d
    807 (D.N.J. 2000), the plaintiff asserted violations of Title
    VII and the LAD, alleging that she was sexually harassed by her
    supervisor at the Administrative Office of the Courts (AOC).
    Even in the wake of Ellerth/Faragher, Judge Greenaway stated
    that “[a]lthough the New Jersey Supreme Court frequently looks
    to Title VII jurisprudence in interpreting the LAD, it has
    adopted a slightly broader test than that of the Third Circuit
    for hostile environment harassment.”       
    Id. at 817
    (citation
    omitted).     Like Judge Keefe and the Supreme Court Model Civil
    Jury Charge Committee, Judge Greenaway read Lehmann as not
    providing an affirmative defense to supervisory liability for
    sexual harassment.     
    Id. at 822.
       In a case in which an employer
    delegates to a supervisor the power to control the work
    environment, thus facilitating the harassing conduct, Judge
    Greenaway held that, under the LAD, “[t]he reasonableness of the
    AOC’s actions in implementing anti-harassment policies is no
    defense to harassment committed because of the agency
    12
    relationship.”   
    Ibid. Judge Greenaway stated
    that if a jury
    answered affirmatively that the supervisor’s actions “were
    sufficiently severe or pervasive to create a hostile work
    environment” and that the supervisor “was able to commit those
    acts because of the authority delegated him by the AOC,” then
    “the AOC will be vicariously liable, irrespective of its anti-
    harassment policies.”    
    Ibid. Judge Greenaway understood
    Lehmann’s distinction between
    the LAD and Title VII’s approach to supervisory liability.       It
    is that important distinction that the majority paves over
    today.
    III.
    Today’s decision is at complete odds with the widely held
    view that the LAD, under Lehmann, provided greater protection
    than federal law in hostile work environment cases.3   “The LAD is
    3 See Elliot M. Baumgart & David H. Ben-Asher, If You Don’t Have
    a Grievance Procedure, Get One; U.S. Supreme Court Lays Down the
    Rules for Avoiding Employer Liability for Sexual Harassment by
    Supervisors, 153 N.J.L.J. 492, 496 (Aug. 3, 1998) (“The
    discussion in Lehmann of an employer’s effective complaint
    mechanisms took place only in the context of the negligence
    ground for vicarious liability, in contrast to Faragher and
    [Ellerth] -- in which the existence of a complaint mechanism is
    clearly available as a defense to all the grounds for vicarious
    liability.”); Lisa Manshel, Employer Liability for Supervisors’
    Sexual Harassment; Why Faragher and Ellerth Affirmative Defenses
    Shouldn’t Apply Under the LAD, 160 N.J.L.J. 609, 609 (May 15,
    2000) (“The proponents of [Ellerth/Faragher] seek to use this
    affirmative defense to escape liability under the less forgiving
    test set forth in Lehmann.”); 
    id. at 615
    (“In actuality, the new
    affirmative defense is nothing more than a policy decision to
    13
    remedial social legislation whose overarching goal is to
    eradicate the ‘cancer of discrimination.’”    Nini v. Mercer Cnty.
    Cmty. Coll., 
    202 N.J. 98
    , 108-09 (2010).    Before today, we
    heralded this state’s progressive anti-discrimination laws and
    jurisprudence.    For example, in Alexander v. Seton Hall
    University, 
    204 N.J. 219
    , 222, 234-35 (2010), we refused to
    follow the United States Supreme Court’s crabbed “framework for
    analyzing accrual and timeliness in Title VII wage
    discrimination claims” in Ledbetter v. Goodyear Tire & Rubber
    Co., 
    550 U.S. 618
    , 
    127 S. Ct. 2162
    , 
    167 L. Ed. 2d 982
    (2007),
    because that framework disadvantaged employees who suffered
    discrimination.   We rejected “the sea change that would be
    effected were we to adopt the Ledbetter majority approach to
    wage discrimination claims under our LAD” in light of our
    settled case law.    
    Alexander, supra
    , 204 N.J. at 234.     We
    therefore allowed for a more expansive statute of limitations
    under the LAD for the filing of wage discrimination claims.
    
    Ibid. Yet, the majority
    in this case invites a “sea change”
    that will disadvantage sexually harassed employees in the
    workplace.
    shield employers from liability despite the fact that their
    policies are not effective. This federal policy contradicts the
    intent of the New Jersey Legislature as understood in
    Lehmann.”).
    14
    If the United States Supreme Court’s interpretation of
    Title VII was not the gold standard in Alexander, then why here?
    First, the Ellerth/Faragher standard is not in keeping with our
    liberal construction of our LAD.     See 
    Nini, supra
    , 202 N.J. at
    108-09 (noting that LAD “should be liberally construed” because
    it “is remedial social legislation”).    Second, the
    Ellerth/Faragher standard has received substantial criticism.
    One commentator has stated the Ellerth/Faragher standard creates
    a “risk that internal programs will be merely ‘symbolic
    responses -- responses designed to create a visible commitment
    to law, which may, but do not necessarily, reduce employment
    discrimination.’”   Melissa Hart, The Possibility of Avoiding
    Discrimination:   Considering Compliance and Liability, 
    39 Conn. L
    . Rev. 1623, 1646 (2007) (quoting Lauren B. Edelman, Legal
    Ambiguity and Symbolic Structures:    Organizational Mediation of
    Civil Rights Law, 97 Am. J. Soc. 1531, 1542 (1992)).    Another
    commentator has expressed concern that “firms may utilize
    compliance systems simply as window-dressing to reduce the
    probability of legal liability without addressing the underlying
    behavior.”   Timothy P. Glynn, Taking Self-Regulation Seriously:
    High-Ranking Officer Sanctions for Work-Law Violations, 32
    Berkeley J. Emp. & Lab. L. 279, 312 (2011); see also Anne
    Lawton, Operating in an Empirical Vacuum:     The Ellerth and
    Faragher Affirmative Defense, 13 Colum. J. Gender & L. 197, 199
    15
    (2004) (noting that United States Supreme Court’s approach
    “paved the way for the lower federal courts to interpret the
    affirmative defense in ways that further undermine, rather than
    facilitate, the goal of deterring sexual harassment in the
    workplace”); John H. Marks, Smoke, Mirrors, and the
    Disappearance of “Vicarious” Liability:   The Emergence of a
    Dubious Summary-Judgment Safe Harbor for Employers Whose
    Supervisory Personnel Commit Hostile Environment Workplace
    Harassment, 38 Hous. L. Rev. 1401, 1405 (2002) (stating that
    post-Ellerth courts are “manufacturing a dubious summary
    judgment safe harbor for employers”).
    The Ellerth/Faragher standard, moreover, is not the optimal
    method for discouraging sexual harassment in the workplace.
    See, e.g., Susan Bisom-Rapp, Bulletproofing the Workplace:
    Symbol and Substance in Employment Discrimination Law Practice,
    26 Fla. St. U. L. Rev. 959, 972 (1999) (“[T]he implementation of
    symbolic policies and procedures in no way guarantees
    substantive change for members of the groups that EEO law is
    designed to protect.   In fact, symbolic policies and procedures
    may provide unjustified optimism that an organization is
    governed fairly.”); Joanna L. Grossman, The Culture of
    Compliance:   The Final Triumph of Form over Substance in Sexual
    Harassment Law, 26 Harv. Women’s L.J. 3, 71 (2003) (“Research
    suggests that the affirmative defense rewards compliance without
    16
    ensuring success.”); Kimberly D. Krawiec, Organizational
    Misconduct:   Beyond the Principal-Agent Model, 32 Fla. St. U. L.
    Rev. 571, 574 (2005) (“[S]ome organizations may employ internal
    compliance structures primarily as a window-dressing mechanism
    that provides both market legitimacy and reduced organizational
    liability for agent misconduct.”); 
    Lawton, supra
    , 13 Colum. J.
    Gender & L. at 198 (expressing concern that courts should not
    “reward employers for ‘file cabinet compliance.’”).
    Clearly, Ellerth/Faragher is not offering a better way than
    Lehmann for the victims of hostile work harassment, whether
    those victims are targeted because of their gender, sexual
    orientation, race, religion, or nationality.    If our civil jury
    charge on supervisory liability was so wrong because it gave
    victims of discrimination an unfair litigation advantage, one
    must wonder why it took our Court eighteen years to say so.
    Moreover, had the Legislature wanted to include an affirmative
    defense to supervisory liability in the wake of
    Ellerth/Faragher, it could have amended the LAD.   But it did
    not.
    In short, neither precedent, nor experience, nor logic
    requires us to adopt a standard that is inferior to our own
    standard in Lehmann for supervisory liability in LAD hostile
    work environment cases.
    IV.
    17
    Here are Aguas’s assertions, which we must accept as true
    for summary-judgment purposes.   The highest-ranking officer on
    the third shift at the Edna Mahan Correctional Facility
    repeatedly sexually harassed Corrections Officer Ilda Aguas.       On
    one occasion, the shift commander solicited Aguas to go with him
    to a motel; on another, he sat on her lap and blew his whistle
    while grinding his pelvis into her in the presence of two of
    Aguas’s supervisors.
    In another incident, the shift commander pulled Aguas’s
    hands behind her back up to her shoulder blades, bent her over a
    table with his genital area touching her buttocks, stating “What
    are you going to do?”   In yet another incident, the shift
    commander danced around Aguas and blew his whistle as though she
    were a stripper.   Two superior officers were present but did not
    intercede.   Other unwanted encounters included the shift
    commander massaging Aguas’s shoulders.
    Aguas reported those egregious episodes of sexual
    harassment to a supervising lieutenant numerous times, and his
    response was that she should handle the matter herself.      The
    supervising lieutenant took the position that he was “not going
    to lose [his] job by getting involved in this.”   If Aguas’s
    account is true, the State is liable under Lehmann’s
    supervisory-liability standard, regardless of whether Aguas made
    18
    a formal complaint pursuant to the Department of Correction’s
    anti-discrimination policy.
    Based on Aguas’s account, one fair inference is that a
    climate of fear discouraged the reporting of sexual harassment
    against a high-ranking officer.    Common sense tells us that when
    the supervisor is the sexual harasser and other superior
    officers look the other way, as alleged here, the anti-
    discrimination policy touted by the employer has failed.      The
    additional hoops that the majority requires Aguas to jump
    through under the Ellerth/Faragher standard do not advance the
    goals of the LAD, which is to rid the workplace of
    discriminatory harassment.    This case exemplifies, if the
    allegations are true, how supervisory harassment can beat down
    and belittle an employee, who may understandably believe that
    she has nowhere to turn but to the courts.
    V.
    In the end, this is a case about statutory interpretation,
    and our mission is to construe the LAD consistent with the
    Legislature’s salutary goal of eradicating sexual harassment in
    the workplace.     By imposing vicarious liability on the employer
    for a supervisor’s sexual harassment, the Lehmann Court gave
    effect to its understanding of the Legislature’s intent in
    passing the LAD.    If the majority’s interpretation of the LAD is
    19
    wrong, as I believe it is, the Legislature can still speak to
    the issue.
    CHIEF JUSTICE RABNER joins in this opinion.
    20
    SUPREME COURT OF NEW JERSEY
    NO.    A-35                                      SEPTEMBER TERM 2013
    ON CERTIFICATION TO              Appellate Division, Superior Court
    ILDA AGUAS,
    Plaintiff-Appellant,
    v.
    STATE OF NEW JERSEY,
    Defendant-Respondent.
    DECIDED                 February 11, 2015
    Chief Justice Rabner                         PRESIDING
    OPINION BY                   Justice Patterson
    CONCURRING/DISSENTING OPINIONS BY
    DISSENTING OPINION BY                Justice Albin
    REVERSE/
    CHECKLIST                                                   AFFIRM
    REMAND
    CHIEF JUSTICE RABNER                                           X
    JUSTICE LaVECCHIA                          X
    JUSTICE ALBIN                                                  X
    JUSTICE PATTERSON                          X
    JUSTICE FERNANDEZ-VINA                     X
    JUSTICE SOLOMON                            X
    JUDGE CUFF (t/a)                           X
    TOTALS                                     5                    2