SHIRLEY POLANCO, ETC. VS. STAR CAREER ACADEMY (L-0415-13, CAMDEN COUNTY AND STATEWIDE) ( 2020 )


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  •                             NOT FOR PUBLICATION WITHOUT THE
    APPROVAL OF THE APPELLATE DIVISION
    This opinion shall not "constitute precedent or be bin ding upon any court." Although it is posted on the
    internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.
    SUPERIOR COURT OF NEW JERSEY
    APPELLATE DIVISION
    DOCKET NO. A-5391-18T1
    SHIRLEY POLANCO,
    individually and on behalf
    of all others similarly situated,
    Plaintiff-Appellant,
    v.
    STAR CAREER ACADEMY,
    SC ACADEMY HOLDINGS, INC.
    and SC ACADEMY, INC.,
    Defendants-Respondents.
    ______________________________
    Argued telephonically May 18, 2018 –
    Decided July 17, 2020
    Before Judges Sumners, Geiger and Natali.
    On appeal from an interlocutory order of the Superior
    Court of New Jersey, Law Division, Camden County,
    Docket No. L-0415-13.
    Thomas M. Marrone argued the cause for appellant
    (Greenblatt Pierce Funt & Flores, LLC, and
    MoreMarrone LLC, attorneys; Patricia V. Pierce and
    Thomas M. Marrone, on the brief).
    David Jay argued the cause for respondents (Greenberg
    Traurig LLP, attorneys; David Jay, Jason Harris Kislin
    and Paige S. Nestel, on the brief).
    PER CURIAM
    This case returns to us on leave granted and after remand proceedings
    directed by our previous opinion in which we reversed the trial court's class
    certification ruling. See Polanco v. Star Career Acad., No. A-3756-15 (App.
    Div. July 26, 2018) (slip op.). We also reversed the jury's verdict and attendant
    attorneys' fee award.
    Id. at 9.
    In that decision, we concluded that the trial court improperly granted class
    certification because common issues of fact did not predominate over the
    specific issues relating to the individuals comprising the proposed class.
    Id. at 5-6.
      In this regard, we stated that "the individualized factual inquiries
    surrounding [defendants'] misrepresentations and the nexus between those
    misrepresentations and omissions and the class members' ascertainable loss
    compels decertification."
    Id. at 7.
    We also determined that although the court
    divided the class into sub-groups "to analyze the total paid by the class in
    relation to the differing circumstances of certain class members," this division
    "demonstrate[d] the significant individualized issues related to the nexus
    A-5391-18T1
    2
    between [defendants'] misrepresentations and the class members' damages."
    Id. at 8.
    Despite our decision to decertify the class, we stated that "our decision
    should not be interpreted to conclude that a class is not an appropriate vehicle
    to address [defendants'] purported misrepresentations and omissions . . . for
    those who have paid tuition fees or other ascertainable losses."
    Id. at 9.
    To this
    end, we noted that "[s]uch a class action may further the goals of judicial
    economy, cost-effectiveness, convenience, and consistent treatment of class
    members, Iliadis[ v. Wal-Mart Stores, Inc., 
    191 N.J. 88
    , 104 (2007)]," but that
    the proposed class did not "satisfy the relevant Rules governing class actions."
    Polanco, slip op. at 7. Plaintiff did not seek Supreme Court review of our
    decision.
    On remand, plaintiff again moved for class certification, and after hearing
    oral arguments, the court denied her motion in a June 7, 2019 order. On appeal,
    plaintiff raises the following argument:
    THE     TRIAL    [COURT]   ERRONEOUSLY
    CONCLUDED THAT INDIVIDUAL DAMAGES
    EVIDENCE WAS REQUIRED TO ESTABLISH
    "LIABILITY-ONLY"    AND    ERRONEOUSLY
    DECLINED TO CERTIFY A "LIABILITY-ONLY"
    CLASS ACTION ON THIS BASIS
    A-5391-18T1
    3
    A.    LIABILITY MAY BE ESTABLISHED ON A
    CLASSWIDE BASIS
    1.    STAR'S    NONDISCLOSURE                       AND
    UNCONSCIONABLE PRACTICE
    2.    MATERIALITY
    After reviewing the record in light of the contentions advanced on appeal, we
    affirm the court's order denying class certification as we conclude the court did
    not abuse its discretion when it determined common questions of law or fact
    failed to predominate over questions affecting individual members and that a
    class action was not "superior to other available methods for the fair and
    efficient adjudication of the controversy" as required by Rule 4:32-1(b)(3).1
    I.
    We assume familiarity with the underlying facts which are set forth in
    Polanco, slip op. at 5-12, and briefly recount them to provide necessary context
    for our opinion. Defendants are owners of for-profit schools, including the
    institution at issue, Star Career Academy (Star), that trains surgical technicians
    1
    The parties have limited the issues on appeal to the predominance and
    superiority issues of Rule 4:32-1(b)(3). As such, we do not address the
    remaining requirements for maintaining a class action prescribed by Rule 4:32-
    1.
    A-5391-18T1
    4
    (ST).2     Defendants' mission is to provide "performance-based occupational
    training to prepare students for entry-level employment" in various fields,
    including allied health fields.
    In 2011, the New Jersey Legislature passed N.J.S.A. 26:2H-12.63 (the ST
    law), which addressed five routes for employment as a surgical technologist in
    a New Jersey health care facility including successful completion of a
    "nationally or regionally accredited educational program for surgical
    technologists," N.J.S.A. 26:2H-12.63(a), or obtaining a "certified surgical
    technologist credential administered by the National Board of Surgical
    Technology and Surgical Assisting or its successor, or other nationally
    recognized credentialing organization," N.J.S.A. 26:2H-12.63(b).
    There are two types of higher education accreditation: programmatic and
    institutional. Defendants did not receive programmatic accreditation from either
    nationally recognized accreditor of ST programs. In August 2010, it received
    accreditation from the Accrediting Commission of Career Schools and Colleges
    (ACCSC), which is approved by the United States Department of Education
    2
    We use the terms surgical technician and surgical technologist interchangeably
    for purposes of our opinion.
    A-5391-18T1
    5
    (USDOE)     to   give   institutional   accreditation,   but   not   programmatic
    accreditation, to an ST program.
    Plaintiff enrolled in defendants' ST program in July 2011. Her tuition was
    $18,213. While enrolled in the program, plaintiff asked the director of the ST
    program whether the newly passed ST law would affect her ability to gain
    employment as a ST. The director assured her that graduating from the program
    would qualify her under the ST law, and the director of externships for
    defendants' Clifton campus also told plaintiff that defendants' ST program was
    accredited. Other students also questioned admissions officers as to the effect
    of the ST law, and those officers discussed the accreditation issues with their
    subordinates but instructed them to "sell the program as best [they] could."
    The year after the ST law was enacted, an entire class of ST students
    withdrew from the program "in protest" because the Association of Surgical
    Technologists (AST), a national organization representing the profession, told
    them that the program was worthless. Thereafter, in August 2012, the New
    Jersey Department of Health (DOH) issued a memorandum stating that "[i]f a[n]
    [ST] program is listed as accredited [by the USDOE] . . ., then it is compliant
    with [the ST law]." Defendants sought to confirm whether its accreditation by
    the ACCSC met the requirements of the ST law, and the DOH responded that
    A-5391-18T1
    6
    "[an] [ST] program offered in New Jersey that is accredited by any accrediting
    agency recognized by the [USDOE] meets the requirements of the [ST law]."
    Despite uncertainty about whether the ST program met the requirements
    of the ST law, defendants continued to enroll students. In February 2014,
    defendants began to provide current and prospective students with a written
    disclosure indicating that the law was in flux and defendants disagreed with any
    interpretation of the ST law finding that its ST program did not comply with the
    law. That disclosure stated:
    It has recently come to our attention that the [DOH] is
    considering revising its formal interpretation of the
    [ST] [l]aw. The [DOH]'s new proposed interpretation
    would require students to complete a program that
    maintains specialized accreditation in order to work as
    surgical technologists in New Jersey. Although Star's
    surgical technology program is approved by ACCSC,
    the program does not currently hold specialized
    accreditation.
    As noted, plaintiff filed a class action complaint naming Star and alleging
    that Star violated the New Jersey Consumer Fraud Act, N.J.S.A. 56:8-1 to -20
    (CFA), by misrepresenting information about the accreditation of its ST program
    in connection with the ST law. Plaintiff's proposed class consisted of "all
    individuals who were enrolled in the [ST] [p]rogram for surgical technician
    training to take place in the State of New Jersey as of June 29, 2011 and
    A-5391-18T1
    7
    thereafter." Over Star's objection, the court certified that class and appointed
    plaintiff class representative.   It also denied Star's subsequent motion to
    decertify the class.
    Prior to trial, the parties filed various in limine motions surrounding the
    admissibility of evidence pertaining to class members' employment, reasons for
    class members' unemployment (collectively, jobs evidence), and the value of the
    ST program degree (value evidence). Star sought to introduce jobs evidence
    which would have established that members of the class were employed as STs
    or in related fields and value evidence which would have proven that for many
    graduates the Star diploma was not worthless. It also attempted to introduce
    evidence establishing that its ST program compared positively with other similar
    programs and that its graduates were employed in jobs similar to the graduates
    of other programs. In finding that the claims of the class addressed Star's
    misrepresentations and omissions, rather than jobs, the court precluded Star
    from including the jobs and value evidence for liability purposes.
    The jury returned a $2.969 million verdict in favor of the class. In
    accordance with the CFA, the court trebled the damages and entered final
    judgment, plus interest, in the amount of $9,091,941.35. Pursuant to plaintiff's
    motion for attorneys' fees and costs, the court awarded the class $1.7 million in
    A-5391-18T1
    8
    attorneys' fees. As noted, in our prior opinion, we reversed the trial court's
    determination to grant class certification, and accordingly reversed the jury's
    verdict and the attorneys' fee award.
    On remand, plaintiff presented three alternative proposed classes: 1) a
    class with two sub-classes of students enrolled after December 20, 2011, who
    paid tuition or incurred student loans, the only difference being whether the
    students had signed the February 2014 disclosure; 2) a liability-only class of
    students enrolled after December 20, 2011, who paid tuition or incurred student
    loans, with the court managing individual damages claims to be presented in
    separate actions filed with the court pursuant to a court-managed mass action
    program; and 3) two liability and damages sub-classes of students enrolled after
    December 20, 2011, who paid tuition or incurred student loans, differing
    according to whether the students signed the 2014 disclosure.
    On appeal, however, plaintiff appears to limit her argument to the claim
    that the court erroneously denied class certification because it should hav e
    certified a "liability only" class. At oral argument in the trial court and before
    us, plaintiff explained that the proposed liability class could obtain a liability
    judgment and each plaintiff could thereafter prove its damages in a separate
    proceeding or before a court appointed master.
    A-5391-18T1
    9
    The court denied plaintiff's renewed class certification motion and
    explained that in order to establish the elements of a claim under the CFA,
    plaintiff was obligated to prove a "nexus between the fraud and the loss." The
    court also noted that in Polanco we permitted defendants to present jobs
    evidence and value evidence and because defendants were therefore allowed to
    raise individual defenses regarding the nature of the misrepresentation and the
    causal relationship to plaintiff's ascertainable loss, the resulting individualized
    inquiries prevented plaintiff from satisfying the predominance requirement of
    Rule 4:32-1(b)(3).
    The court also reasoned that a liability only class failed to meet the
    superiority requirement of the Rule as such a class would result in multiple
    damages mini-trials where defendants could similarly raise individual defenses
    in each matter. The court determined such a procedure would be inefficient and
    a waste of resources. This appeal followed.
    II.
    We review a trial court's order granting or denying class certification for
    an abuse of discretion. Dugan v. TGI Fridays, Inc., 
    231 N.J. 24
    , 50 (2017).
    "Rule 4:32 vests in the trial court substantial control over management of a class
    action." In re Cadillac V8-6-4 Class Action, 
    93 N.J. 412
    , 437 (1983); see also
    A-5391-18T1
    10
    Little v. Kia Motors Am., Inc., ___ N.J. ___, ___ (2020) (slip op. at 39). In
    determining whether the trial court has abused its discretion, we "'must ascertain
    whether the trial court has followed' the class action standard set forth in Rule
    4:32-1." 
    Dugan, 231 N.J. at 50
    (quoting Lee v. Carter-Reed Co., L.L.C., 
    203 N.J. 496
    , 506 (2010)). "Our role in this case is to review the trial courts' class
    certification decisions, not to act as a factfinder with respect to plaintiffs'
    substantive claims."
    Id. at 55
    n.8.
    Plaintiff argues that the court abused its discretion in denying the liability
    only class because the court mistakenly believed that such a class would require
    individual inquiries into causation and damages and the presentation of jobs and
    value evidence for each claim.        Plaintiff contends that the jobs and value
    evidence have nothing to do with whether defendant withheld or misrepresented
    material information on a class-wide basis with respect to the fact that its ST
    program was not programmatically accredited. Plaintiff further maintains that
    defendant's violation of the CFA can be established without addressing
    causation and damages, because instead, the only inquiry should be whether
    defendant misrepresented or failed to disclose material information.             We
    disagree.
    A-5391-18T1
    11
    We initially note that plaintiff essentially only briefed the issues relating
    to the liability only class, contrary to appellate practice to brief all issues, see
    Oasis Therapeutic Life Ctrs., Inc. v. Wade, 
    457 N.J. Super. 218
    , 234 n.12 (App.
    Div. 2018) (declining to consider an issue not briefed by the parties), and it is
    not for the court to propose an acceptable class, see Cameron v. S. Jersey Pubs.,
    Inc., 
    460 N.J. Super. 156
    , 177 (App. Div. 2019) ("A plaintiff bears the burden
    of establishing class status."). In any event, we have considered the subclasses
    proposed and conclude they too fail to satisfy the predominance and superiority
    elements for the reasons stated.
    In order to certify a class, the putative class plaintiff must first establish
    the requirements in Rule 4:32-1(a), which provides:
    One or more members of a class may sue or be sued as
    representative parties on behalf of all only if (1) the
    class is so numerous that joinder of all members is
    impracticable, (2) there are questions of law or fact
    common to the class, (3) the claims or defenses of the
    representative parties are typical of the claims or
    defenses of the class, and (4) the representative parties
    will fairly and adequately protect the interests of the
    class.
    New Jersey courts "have consistently held that the class action rule should
    be liberally construed." Myska v. N.J. Mfrs. Ins. Co., 
    440 N.J. Super. 458
    , 475
    (App. Div. 2015) (quoting 
    Lee, 203 N.J. at 519
    ). This is especially true when
    A-5391-18T1
    12
    the allegations are based in consumer fraud, and in those types of cases, "a court
    should be slow to hold that a suit may not proceed as a class action." Riley v.
    New Rapids Carpet Ctr., 
    61 N.J. 218
    , 228 (1972).
    To establish commonality of questions of law or fact, all factual and legal
    questions need not be identical for proposed class members. 
    Iliadis, 191 N.J. at 108-09
    . Rather, "[a] single common question" satisfies the requirement of Rule
    4:32-1(a)(2). Goasdone v. Am. Cyanamid Corp., 
    354 N.J. Super. 519
    , 529 (Law
    Div. 2002). In fact, the threshold for commonality of questions of law or fact is
    relatively low.
    Ibid. In addition to
    the requirements of Rule 4:32-1(a), a class action may only
    be maintained when "the court finds that the questions of law or fact common
    to the members of the class predominate over any questions affecting only
    individual members, and that a class action is superior to other available
    methods for the fair and efficient adjudication of the controversy." R. 4:32-
    1(b)(3).   The proposed class must be "'sufficiently cohesive to warrant
    adjudication by representation.'" 
    Iliadis, 191 N.J. at 108
    (quoting Amchem
    Prods., Inc. v. Windsor, 
    521 U.S. 591
    , 623 (1997)). The court should conduct a
    pragmatic assessment of numerous factors, including:
    the significance of the common questions . . . [which]
    involves a qualitative assessment of the common and
    A-5391-18T1
    13
    individual questions rather than a mere mathematical
    quantification of whether there are more of one than the
    other[,] . . . whether the "benefit" of resolving common
    and presumably some individual questions through a
    class action outweighs doing so through "individual
    actions[,]" . . . [and] whether a class action presents a
    "common nucleus of operative facts."
    [
    Lee, 203 N.J. at 519
    -20 (citing 
    Iliadis, 191 N.J. at 108
    ).]
    A plaintiff need not show an "absence of individual issues or that the
    common issues dispose of the entire dispute." 
    Iliadis, 191 N.J. at 108
    . The basic
    question is "whether the potential class, including absent members, seeks 'to
    remedy a common legal grievance.'" In re 
    Cadillac, 93 N.J. at 431
    (citation
    omitted). In this regard,
    [p]laintiffs' burden at the class certification stage is not
    to prove [each] element of [the cause of action],
    although in order to prevail on the merits each class
    member must do so. Instead, the task for plaintiffs at
    class certification is to demonstrate that [each] element
    of [the cause of action] is capable of proof at trial
    through evidence that is common to the class rather
    than individual to its members.
    [In re Hydrogen Peroxide Antitrust Litig., 
    552 F.3d 305
    , 311-12 (3d Cir. 2008).3]
    3
    As Rule 4:32 is modeled after Federal Rule of Civil Procedure 23, construction
    of the federal rule has been described as "helpful, if not persuasive, authority."
    Muise v. GPU, Inc., 
    371 N.J. Super. 13
    , 31 (App. Div. 2004).
    A-5391-18T1
    14
    In Harnish v. Widener Univ. Sch. of Law, 
    833 F.3d 298
    (3d Cir. 2016),
    the proposed class consisted of law students claiming they paid higher tuition
    because of the defendant law school's allegedly misleading graduate
    employment statistics. The court stated:
    [A]n individual question is one where members of a
    proposed class will need to present evidence that varies
    from member to member, while a common question is
    one where the same evidence will suffice for each
    member to make a prima facie showing [or] the issue is
    susceptible to generalized, class-wide proof.
    [Id. at 304.]
    The CFA sets forth three general categories of unlawful conduct:
    affirmative acts; knowing omissions; and regulatory violations.        Pollack v.
    Quick Quality Rests., Inc., 
    452 N.J. Super. 174
    (App. Div. 2017). To prevail
    under the CFA, a plaintiff must show unlawful conduct by a defendant, an
    ascertainable loss by a plaintiff and a causal relationship between the two.
    
    Dugan, 231 N.J. at 51
    . Although "the Attorney General does not have to prove
    that the victim was damaged by the unlawful conduct, a private plaintiff must
    show that he or she suffered an 'ascertainable loss.'" Meshinsky v. Nichols
    Yacht Sales, Inc., 
    110 N.J. 464
    , 473 (1988) (quoting N.J.S.A. 56:8-2); see also
    Weinberg v. Spring Corp., 
    173 N.J. 233
    , 251 (2002) ("[T]he plain language of
    A-5391-18T1
    15
    the [CFA] unmistakably makes a claim of ascertainable loss a prerequisite for a
    private cause of action . . . .").
    The CFA provides treble damages when a person suffers an "ascertainable
    loss" as a result of:
    [t]he act, use or employment by any person of any
    unconscionable commercial practice, deception, fraud,
    false pretense, false promise, misrepresentation, or the
    knowing, concealment, suppression, or omission of any
    material fact with intent that others rely upon such
    concealment, suppression or omission, in connection
    with the sale or advertisement of any merchandise or
    real estate . . . .
    [N.J.S.A. 56:8-2.]
    An ascertainable loss must be a "definite, certain and measurable loss,
    rather than one that is merely theoretical." Bosland v. Warnock Dodge, Inc.,
    
    197 N.J. 543
    , 558 (2009).            "The certainty implicit in the concept of an
    'ascertainable' loss is that it is quantifiable or measurable."
    Ibid. (quoting Thiedemann v.
    Mercedes-Benz USA, LLC, 
    183 N.J. 234
    , 248 (2005)). It does
    not have to involve out-of-pocket expenses but, instead, can include a lost
    benefit of the bargain as well.
    Ibid. (quoting Furst v.
    Einstein Moomjy, Inc.,
    
    182 N.J. 1
    , 11-13 (2004)).
    The loss must be quantifiable even if it has not been experienced as an
    out-of-pocket loss. Hoffman v. AsSeenOnTV.com, Inc., 
    404 N.J. Super. 415
    ,
    A-5391-18T1
    16
    426 (App. Div. 2009). An ascertainable loss occurs when a plaintiff receives
    something less than, and different from, what he or she reasonably expected in
    view of defendant's presentations. Kleinman v. Merck & Co., Inc., 417 N.J.
    Super. 166, 182 (Law Div. 2009). Damages are the "difference between the
    value of the product as represented and the actual value of the product received."
    Id. at 183.
    In Morgan v. Markerdowne Corp., 
    201 F.R.D. 341
    , 350 (D.N.J. 2001), the
    court found that individualized causation issues precluded class certification
    based on a consumer fraud claim. In that case, the putative class alleged that
    the defendant, a computer training school, made numerous representations about
    the school's job-placement rate and the ability of students to obtain employment.
    Ibid. Specifically, the class
    alleged that the school made misrepresentations
    through oral statements, brochures, and false alumni testimonials.
    Ibid. The court acknowledged
    that, although proof of reliance is not required
    under the CFA, the plaintiff was still required to establish that an ascertainable
    loss was caused by an unlawful action attributable to the defendant.
    Ibid. In denying class
    certification, the court concluded that many of the proposed class
    members "suffered no ascertainable loss whatsoever" because they found work
    after attending the school and, thus, "typicality, commonality, and
    A-5391-18T1
    17
    predominance" failed to exist.
    Ibid. The court further
    explained that, as to those
    class members who suffered an ascertainable loss as a result of unemployment,
    they too could not maintain a class action as they could not "speak with one
    voice in declaring an unlawful practice of [the defendant] to be the cause of such
    loss" because of the varying misrepresentations and reasons for enrollment.
    Ibid. Initially, we note
    that plaintiff fails to cite a single case to support her
    apparent argument that a CFA claim may be proven in a class action without
    establishing causation and ascertainable loss. In fact, the cases plaintiff cites,
    and every New Jersey CFA case that addresses this issue, all stand for the
    proposition that a CFA claim requires proof of an unlawful act, causation and
    an ascertainable loss. See, e.g., Varacallo v. Mass. Mut. Life Ins. Co., 332 N.J.
    Super. 31, 43 (App. Div. 2000) (stating that consumer fraud requires proof of
    causal nexus between concealment of material fact and loss).
    Further, plaintiff incorrectly suggests that once she establishes defendant
    committed an unlawful act, each member of the class may proceed to establish
    his or her own ascertainable loss. But to find liability under the CFA, more is
    needed than just the finding of an unlawful act. There can be no liability under
    A-5391-18T1
    18
    the CFA without a showing of an unlawful act, an ascertainable loss and a causal
    relationship between the two. 4
    We also reject plaintiff's reliance on 
    Iliadis, 191 N.J. at 108
    , for the
    proposition that any remainder issues, especially when they are related to
    damages, should not stand in the way of class certification. Although it is true
    that "[t]he quantum of damages is invariably an individual question and does
    not defeat class action treatment," Blackie v. Barrack, 
    524 F.2d 891
    , 905 (9th
    Cir. 1975), plaintiff confuses the amount of damages with establishing the
    existence of damages, which is a necessary element of a CFA claim. As the
    Harnish court explained:
    [W]hen courts speak of "damages," they are often
    referring to two distinct concepts: the "fact of damage"
    and the measure/amount of damages. The fact of
    damage, often synonymous with "injury" or "impact,"
    is frequently an element of liability requiring plaintiffs
    to prove that they have suffered some harm traceable to
    the defendant's conduct—in other words, the
    "ascertainable loss" and "causal relationship"
    requirements under the [CFA]. Only if the fact of
    damage is established does a court reach the question
    4
    We note that with respect to the alleged wrongful act, plaintiff claims that
    defendants admitted at trial "that Star's [ST] programs in New Jersey did not
    have 'program accreditation'" and that its CEO testified that it would "be a lie to
    say that they have program accreditation." However, we noted in our prior
    opinion that "genuine issues of fact existed with respect to Star's
    misrepresentations and omission regarding its 'programmatic' accreditation for
    surgical technologists." Polanco, slip op. at 2.
    A-5391-18T1
    19
    of remedy and the exact calculation of each plaintiff's
    damages. "While obstacles to calculating damages may
    not preclude class certification, the putative class must
    first demonstrate economic loss"—that is, the fact of
    damage—"on a common basis."
    
    [Harnish, 833 F.3d at 305-06
    (alteration in original)
    (quoting Newton v. Merrill Lynch, Pierce, Fenner &
    Smith, Inc., 
    259 F.3d 154
    , 187-89 (3d Cir. 2001)).]
    We conclude plaintiff's liability only class fails to satisfy the
    predominance element of Rule 4:32-1(b)(3). Like plaintiff's earlier proposed
    class, the CFA allegations in the proposed liability only class still require
    numerous individualized inquiries rendering class certification improper.
    Plaintiff's claims primarily center on defendants' failure to disclose accurately
    its accreditation status and the attendant ascertainable loss allegedly caused by
    way of tuition expenditures and diminished job opportunities. Even were we to
    assume a wrongful act occurred, however, the proposed class cannot "speak with
    one voice" on those issues. See 
    Morgan, 201 F.R.D. at 350
    ; Little, ___ N.J. at
    ___ (slip op. at 42-43) (concluding that the trial court properly decertified the
    class where it "found no single factual pattern" and the record "demonstrated the
    disparate experiences of individual class members").
    In our prior opinion, we concluded the court improperly precluded
    defendant from introducing jobs and value evidence. Contrary to plaintiff's
    A-5391-18T1
    20
    argument, those proofs are relevant to plaintiff's proposed liability class, and its
    proposed subclasses, as it relates directly to the causation and ascertainable loss
    elements of plaintiff's CFA claim. Indeed, the jobs evidence established that
    numerous members of plaintiff's proposed class obtained employment in the
    health care field and those who failed to do so were unsuccessful for disparate
    reasons.
    So too with respect to the value evidence. Those proofs established that
    many proposed class members obtained value from their Star degree and thus
    the question of the value of the degree requires extensive individualized
    inquiries and is not answered merely by plaintiff's request for tuition
    reimbursement, as that remedy suggests the degree without ST certification was
    valueless, a fact heavily disputed by defendant and which requires highly
    individualized inquiries to resolve.
    For example, as noted, the value evidence established that members of the
    putative class had widely divergent experiences and individual inquiries would
    be required to determine what loss, if any, they had suffered that was caused by
    defendant's alleged misrepresentation. In this regard the trial record reveals that
    of the 1135 class members: 162 students withdrew or were dismissed from the
    program for a variety of reasons having nothing to do with the ST law; 219
    A-5391-18T1
    21
    students paid no tuition or fees because of grants and scholarships; 125 students,
    including plaintiff, completed the program, withdrew, or were dismissed before
    the ST law was passed; 150 students signed the 2014 disclosure; and 99
    graduates got jobs in the healthcare field upon graduation. As such, the court
    correctly declined to certify the liability only class, as plaintiff presented it,
    because there was no presentation of a class-wide ascertainable loss caused by
    an unlawful act.5
    III.
    For similar reasons, we conclude the court did not abuse its discretion
    when it determined the proposed liability only class failed to meet Rule 4:32-
    1(b)(3)'s superiority requirement.    That requirement necessarily "implies a
    comparison with alternative procedures." 
    Iliadis, 191 N.J. at 114
    . "[A] class
    action must be better than, not merely as good as, other methods of
    adjudication." Carroll v. Cellco P'ship, 
    313 N.J. Super. 488
    , 509-10 (App. Div.
    1998).
    5
    We also note that plaintiff failed to provide any expert evidence on the value
    of a Star degree. See 
    Thiedemann, 183 N.J. at 244
    (affirming summary
    judgment on plaintiffs' CFA claim where plaintiffs failed to "present any expert
    evidence to support an inference of loss in value").
    A-5391-18T1
    22
    A proper analysis of whether a class action is the superior method of
    adjudication requires "(1) an informed consideration of alternative available
    methods of adjudication of each issue, (2) a comparison of the fairness to all
    whose interests may be involved between such alternative methods and a class
    action, and (3) a comparison of the efficiency of adjudication of each method."
    
    Iliadis, 191 N.J. at 114
    -15. The class members' "lack of financial wherewithal"
    is an "important factor" in the superiority analysis.
    Ibid. As far as
    manageability, denial of class status due to manageability concerns is disfavored
    because complexity is an inherent trait of class litigation.
    Id. at 117-20.
    Courts
    should not, however, overemphasize management considerations when
    contrasted with judicial economy, small claims access, and deterrence goals.
    Ibid. Courts should use
    ingenuity to conduct the litigation and guarantee the
    rights of both sides.
    Ibid. Also, courts may
    craft remedies for class litigation,
    including altering or amending the certification of a class, subdividing a class
    or maintaining class status with respect to only particular issues.
    Ibid. Further, when courts
    consider alternatives to class actions, those
    considerations can involve "individual actions, coordinated individual actions,
    test or model cases, and consolidated individual actions." 2 Newberg on Class
    Actions § 4:85 (4th ed. 2002). In Carroll, the court considered "the use of test
    A-5391-18T1
    23
    cases, whereby one or more class members litigate the case with defendant's
    agreement that defendant would be collaterally estopped by adverse findings of
    fact when the remaining members bring 
    suit." 313 N.J. Super. at 510-11
    . Also,
    Rule 4:38-1 permits the court in its discretion to order the consolidation of
    actions.
    Even were we to agree that defendants' alleged CFA violation occurred
    and could be addressed on a class-wide basis, for the reasons previously
    expressed, the court would still need to conduct in excess of 100 separate mini-
    trials addressing the individualized damages claims. These proceedings would
    not be like a forensic auditing of the claims, but rather a series of adjudicatory
    proceedings in which the proposed class member would be required to establish
    causation and ascertainable loss. The court clearly considered the difficulties in
    conducting "hundreds of mini-trials" to address the differing claims and rejected
    plaintiff's proposal, a result we determine was not an abuse of discretion.6
    6
    In this regard, defendants note that "[n]umerous opt-outs from the original
    class action have prosecuted their individual claims for those amounts during
    the same timeframe, with speedier and more efficient results." See, e.g.,
    Guzman v. SC Acad. Holdings, Inc., No. A-3028-17 (slip op. at 5) (N.J. Super.
    App. Div. Apr. 18, 2019) (noting that twelve individual students of defendants'
    ST program who did not receive notice of the Polanco class brought individual
    actions which were consolidated).
    A-5391-18T1
    24
    To the extent we have not addressed any of plaintiff's arguments it is
    because we have concluded they lack sufficient merit to warrant discussion in a
    written opinion. R. 2:11-3(e)(1)(E).
    Affirmed.
    A-5391-18T1
    25