ANN FOX VS. DGMB CASINO, LLC (L-1029-16, ATLANTIC COUNTY AND STATEWIDE) ( 2020 )


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  •                                 NOT FOR PUBLICATION WITHOUT THE
    APPROVAL OF THE APPELLATE DIVISION
    This opinion shall not "constitute precedent or be binding upon any court ." Although it is posted on the
    internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.
    SUPERIOR COURT OF NEW JERSEY
    APPELLATE DIVISION
    DOCKET NO. A-3947-18T2
    ANN FOX and THERESA
    CAMPANA,
    Plaintiffs-Appellants,
    v.
    DGMB CASINO, LLC, d/b/a
    RESORTS CASINO HOTEL,
    BARBARA HULSIZER, and
    MARK SACHAIS,
    Defendants-Respondents.
    __________________________
    Submitted April 2, 2020 – Decided August 17, 2020
    Before Judges Alvarez, Suter and DeAlmeida.
    On appeal from the Superior Court of New Jersey, Law
    Division, Atlantic County, Docket No. L-1029-16.
    Jenna Marie Cook, attorney for appellants.
    Cooper Levenson, PA, attorneys for respondents (Amy
    E. Rudley and Jennifer B. Barr, on the brief).
    PER CURIAM
    Plaintiffs Ann Fox (plaintiff) and Theresa Campana appeal the April 12,
    2019 summary judgment order dismissing their complaint with prejudice. We
    review the order de novo, considering the issues in a light most favorable to the
    non-moving parties—plaintiffs—to determine whether there were genuine
    issues of material fact precluding entry of summary judgment. Brill v. Guardian
    Life Ins. Co. of Am., 
    142 N.J. 520
    , 540 (1995). Applying those standards, we
    reverse and reinstate the Conscientious Employee Protection Act (CEPA) claim,
    N.J.S.A. 34:19-1 to -14, the counts under the New Jersey Law Against
    Discrimination (LAD), N.J.S.A. 10:5-1 to -49, and the intentional infliction of
    emotional distress (IIED).     However, we affirm dismissal of the loss of
    consortium claim because plaintiffs did not argue that issue in their brief. Thus,
    the CEPA, LAD and IIED claims are remanded to the trial court for appropriate
    disposition.
    I.
    In May 2016, plaintiffs Fox and Campana filed a complaint in the Law
    Division against defendants DGMB Casino, LLC d/b/a Resorts Casino Hotel
    (DGMB), Barbara Hulsizer and Mark Sachais (defendants). Plaintiff alleged a
    violation of CEPA (count one); a hostile work environment under LAD based
    on gender, sexual orientation and age, and unlawful retaliation (count two); and
    A-3947-18T2
    2
    IIED and the negligent infliction of emotional distress (NIED) (count three).
    She requested compensatory and punitive damages for each count and an award
    of counsel fees and costs. Plaintiff Campana alleged a loss of consortium (count
    four), seeking damages, attorney's fees and costs. Defendants' answer included
    separate defenses.
    The NIED claim was dismissed in November 2016 and the loss of
    consortium claim was limited to the derivative IIED claim. Plaintiffs do not
    appeal that order.
    The trial court dismissed the CEPA claim because plaintiff had not
    suffered an adverse employment action. The LAD retaliation cause of action
    was dismissed under N.J.S.A. 10:5-12(d) without discussion.              The court
    dismissed the sexual orientation claim because there was no evidence Sachais
    was aware of plaintiff's sexual orientation or that "[plaintiff] was treated in any
    manner as a result of . . . sexual orientation . . . ." In considering age and gender
    discrimination under N.J.S.A. 10:5-12(a), the court found plaintiff "cannot
    establish any evidence of severe or pervasive harassment sufficient to alter
    working conditions . . . . There was no adverse employment action targeting
    [plaintiff]." The court also found no "reasonable fact-finder could conclude that
    the workplace terms or conditions of employment were altered with regard to
    A-3947-18T2
    3
    [plaintiff]." The IIED claim was dismissed because the court did not find the
    elements were established.
    We discern the following facts from the record, viewing them in the light
    most favorable to plaintiff. See 
    Brill, 142 N.J. at 523
    . Plaintiff was employed
    by DGMB as the director of security. She was sixty-two and married to plaintiff
    Campana.    Plaintiff worked in the casino industry and specifically at that
    property for thirty-seven years. The trial court found that as security director,
    plaintiff "maintained . . . staffing mandates and legal compliance of [Division
    of Gaming Enforcement (DGE)] regulations."         The court found "DGE set
    mandatory minimum staffing requirements for security personnel," plaintiff was
    to "submit monthly personnel rosters" to DGE and to "notify DGE if an
    employee in a mandated staffing position changed their status, and how the
    affected employee would be replaced." Plaintiff was aware the licensed entity
    could "seek relief or change from regulated matters as well as staffing."
    In 2013, DGMB hired defendant Mark Sachais (Sachais) as Vice President
    of Hotel Operations. Plaintiff first met Sachais in 2011, when he was working
    with a consulting firm to evaluate operational efficiencies and cost savings for
    DGMB, and they discussed potential savings within the security department.
    Plaintiff recalled disagreeing with Sachais' recommended staffing reductions.
    A-3947-18T2
    4
    Sachais testified in his deposition that plaintiff's responses to "everything were
    you can't do that, I disagree . . . so pretty much everything was a negative
    response."
    In February 2015, the security department was placed under Hotel
    Operations, and plaintiff was required to report directly to Sachais. Plaintiff
    acknowledged she started to make notes about their conversations because she
    "felt it [was] necessary."    Sachais asked plaintiff to recommend staffing
    reductions within the security department, telling her staffing would be cut one
    way or another. She objected to staff reductions, believing that DGE regulations
    required a mandatory minimum level of staffing at certain posts within the
    casino. Plaintiff claimed she was required to report staffing levels to DGE
    monthly, indicating whether the employee was full-time, part-time or on-call.
    She notified DGE of changes in staffing status and replacements. She believed
    that full-time positions needed to be replaced by full-time and part-time with
    part-time. In her experience, DGE was not flexible about minimum staffing
    requirements. When plaintiff advised Sachais in mid-February that two full-
    time employees with mandated positions resigned, he wanted to replace them
    with part-time or "on-call" positions, asking her to "hold-off" advising DGE
    about the loss of the positions. She claims she contacted a person at DGE and
    A-3947-18T2
    5
    advised that Sachais wanted her to withhold that two mandated positions had
    been lost. Plaintiff acknowledged that four non-mandated positions were cut at
    the time when she was reporting to Sachais. She also understood that the CEO
    of the casino hotel would make any final decisions about staffing cuts.
    Sachais required plaintiff to meet with him weekly—after plaintiff
    suggested it—and to let him know when she was on-site at DGMB. He told her
    he planned to move her office to the operations floor of the casino although it
    never had been located there. Sachais moved plaintiff's parking spot—that she
    had for twenty years— and the parking spots of other personnel to a lot "several"
    blocks away. She believed this placed her in danger because years earlier her
    car had been vandalized when she could not park in the casino garage and
    because her position as director of security left her open to attacks. Sachais
    suggested taking away plaintiff's administrative assistant, referring to her as a
    "luxury" although other directors had assistants. Under Sachais, plaintiff no
    longer had the authority to hire employees; these functions were transferred to
    subordinates. Plaintiff thought this was to exclude her from her department. She
    acknowledged, however, that in 2010 she had delegated to shift managers "the
    ability to keep or let go any person at any time" although she "[a]bsolutely" had
    hired people after that.
    A-3947-18T2
    6
    Plaintiff claimed Sachais wanted to "weed out the fat and old female
    security officers" because "what would these people do if something happened,"
    and that DGMB needed to "get rid of these people." Plaintiff reported that he
    said,
    [w]e need to get a force in here, we need to get back to
    youth enforcement people[,] in here, get rid of these
    girls, what are they going to do if something goes
    wrong.
    ....
    And my reply was, they would observe and report, as is
    everyone's responsibility, we're not police officers.
    Plaintiff related that "[Sachais] was going to give them physicals and . . . weed
    them out." He "had Barbara Hulsizer 1 working on an attorney so that they do it
    the right way." Plaintiff told Sachais she "would not be a part of that discussion"
    and that she did not "know how that can be that you weed out fat, old females
    without being a problem." Plaintiff believed all the comments also were directed
    at her given her age.
    On March 11, 2015, plaintiff alleges Sachais told her to "fudge numbers"
    by hiring full-time staff but scheduling them as part-time employees, and to omit
    the numbers on a report detailing staff changes to DGE. He told her not to send
    1
    Hulsizer was the Executive Director of Workforce Development for DGMB.
    A-3947-18T2
    7
    the staffing report to DGE. Plaintiff objected. She told him that he was "causing
    a problem for [her] career . . . , [her] reputation with the state." And, she
    considered that manipulating the numbers on the report would be "criminal
    behavior."
    Plaintiff said she felt sick and reported off for the rest of the day.
    Thereafter, she applied for, and received, medical leave under the Family
    Medical Leave Act (FMLA), N.J.S.A. 34:11B-1 to -16, until March 15, 2015.
    At the end of her leave, she "voluntarily resigned" from her position. Her last
    day of employment was March 15, 2015. She claims the position of director of
    security then was filled by a male, who earned more than her.
    Plaintiffs appeal the April 12, 2019 summary judgment order raising these
    issues:
    I.  THE TRIAL COURT ERRED WHEN IT
    DETERMINED THAT PLAINTIFF FAILED TO
    ESTABLISH SHE SUFFERED AN ADVERSE
    EMPLOYMENT ACTION AS A DIRECT RESULT
    OF HER PROTECTED WHISTLEBLOWING
    ACTIVITY.
    II. THE TRIAL COURT ERRED IN GRANTING
    SUMMARY JUDGMENT AS TO PLAINTIFF'S LAD
    RETALIATION AND LAD DISCRIMINATION
    CLAIMS   BECAUSE   PLAINTIFF  OPPOSED
    SACHAIS AND HULSIZER'S EFFORTS TO FIRE
    WOMEN BASED ON THEIR GENDER, AGE AND
    APPEARANCE AND BECAUSE PLAINTIFF
    A-3947-18T2
    8
    HERSELF SUFFERED DISCRIMINATION BASED
    UPON HER AGE, GENDER AND SEXUAL
    ORIENTATION.
    A.    Plaintiff Established that She
    Opposed Practices She Believed Violated
    the LAD and Suffered Reprisals as a result.
    B.    Plaintiff Established that She
    Suffered      Severe   And   Pervasive
    Harassment Sufficient to Alter Her
    Working Conditions in Violation of
    N.J.S.A. 10:5-12(a).
    III. THE TRIAL COURT ERRED IN GRANTING
    SUMMARY JUDGMENT TO DEFENDANTS
    BECAUSE     DEFENDANTS   INTENTIONALLY
    INFLICTED EMOTIONAL DISTRESS UPON
    PLAINTIFF ANN FOX.
    IV. THE TRIAL COURT ERRED WHEN IT
    GRANTED SUMMARY JUDGMENT IN FAVOR OF
    DEFENDANTS AS IT RELATES TO PLAINTIFF
    ANN FOX'S CLAIMS FOR PUNITIVE DAMAGES.
    II.
    We review a trial court's orders granting or denying summary judgment
    under the same standard employed by the motion judge. Globe Motor Co. v.
    Igdalev, 
    225 N.J. 469
    , 479 (2016). The question is whether the evidence, when
    viewed in a light most favorable to the non-moving party, raises genuinely
    disputed issues of fact sufficient to warrant resolution by the trier of fact, or
    whether the evidence is so one-sided that one party must prevail as a matter of
    A-3947-18T2
    9
    law. Templo Fuente De Vida Corp. v. Nat'l Union Fire Ins. Co. of Pittsburgh,
    
    224 N.J. 189
    , 199 (2016); see also 
    Brill, 142 N.J. at 540
    . Our review is plenary.
    Bhagat v. Bhagat, 
    217 N.J. 22
    , 38 (2014) (providing that an appellate court
    reviews a summary judgment order applying the same standard as the motion
    judge).
    A.
    Plaintiff alleges a cause of action under CEPA. CEPA was intended to
    protect employees, encourage them to report illegal or unethical activities in the
    workplace, and discourage employers from engaging in such conduct. Dzwonar
    v. McDevitt, 
    177 N.J. 451
    , 461 (2003) (citing Abbamont v. Piscataway Twp.
    Bd. of Educ., 
    138 N.J. 405
    , 431 (1994)). CEPA provides, in part that:
    An employer shall not take any retaliatory action
    against an employee because the employee does any of
    the following:
    ....
    c. Objects to or refuses to participate in any activity,
    policy or practice which the employee believes:
    (1) is in violation of a law . . . ;
    (2) is fraudulent or criminal; or
    (3) is incompatible with a clear mandate of public
    policy concerning the public health, safety, or welfare
    or protection of the environment.
    A-3947-18T2
    10
    [N.J.S.A. 34:19-3.]
    To establish a prima facie case of retaliation under CEPA, a plaintiff must
    show:
    (1) that he or she reasonably believed that his or her
    employer's conduct was violating either a law or a rule
    or regulation promulgated pursuant to law; (2) that he
    or she performed the whistle-blowing activity
    described in [N.J.S.A. 34:19-3(a), (c)]; (3) an adverse
    employment action was taken against him or her; and
    (4) a causal connection exists between the whistle-
    blowing activity and the adverse employment action.
    [Kolb v. Burns, 
    320 N.J. Super. 467
    , 476 (App. Div.
    1999); see also Carlino v. Gloucester City High Sch.,
    
    57 F. Supp. 2d 1
    , 35 (D.N.J. 1999).]
    CEPA defines a retaliatory action as "the discharge, suspension or
    demotion of an employee, or other adverse employment action taken against an
    employee in the terms and conditions of employment." N.J.S.A. 34:19-2(e).
    "[I]n order to be actionable, an allegedly retaliatory act must be 'sufficiently
    severe or pervasive to have altered plaintiff's conditions of employment in an
    important and material manner.'" El-Sioufi v. St. Peter's Univ. Hosp., 382 N.J.
    Super. 145, 176 (App. Div. 2005) (quoting Cokus v. Bristol-Myers Squibb, Co.,
    
    362 N.J. Super. 245
    , 246 (App. Div. 2003)). A pattern of conduct by an
    employer that adversely affects an employee's terms and conditions of
    employment can qualify as retaliation under CEPA. Beasley v. Passaic Cty.,
    A-3947-18T2
    11
    
    377 N.J. Super. 585
    , 609 (App. Div. 2005). Adverse employment action "can
    include, . . . many separate but relatively minor instances of behavior directed
    against an employee that may not be actionable individually but that combine to
    make up a pattern of retaliatory conduct." Green v. Jersey City Bd. of Educ.,
    
    177 N.J. 434
    , 448 (2003). "Although actions short of termination may constitute
    an adverse employment action within the meaning of the statute, 'not everything
    that makes an employee unhappy is an actionable adverse action.'" Cokus v.
    Bristol-Myers Squibb, Co., 
    362 N.J. Super. 366
    , 378 (Law Div. 2002) (quoting
    Montandon v. Farmland Indus., Inc., 
    116 F.3d 355
    , 359 (8th Cir.1997)).
    Defendants acknowledge the first two elements of the test were satisfied.
    Plaintiff "reasonably believed . . . her employer's conduct was violating" DGE
    reporting requirements. For the second factor, plaintiff arguably performed a
    whistle blowing activity under N.J.S.A. 34:19-3(a), (c) by objecting to
    eliminating any mandatory positions or "fudging" the reports to the DGE.
    Plaintiff also told the DGE that Sachais did not want her to submit the mandatory
    report. The issue, here, is whether the third factor—an adverse employment
    action—was taken against plaintiff within the meaning of CEPA.
    Plaintiff contends the statute was satisfied by these allegations. She
    argues her supervisor engaged in a pattern of retaliatory conduct and adverse
    A-3947-18T2
    12
    employment action that stripped her of most of her duties. She was no longer
    involved in hiring decisions. Her parking spot was relocated to a lot several
    blocks away that exposed her to risk. She was threatened with the removal of
    her assistant and relocation of her office, although neither actually occurred.
    She described this as a de facto demotion. Sachais increased his supervision of
    her, requiring her to report to him more frequently.
    We are required in this context to resolve doubts in plaintiff's favor. See
    
    Brill, 142 N.J. at 523
    . Using that standard, we agree there were factual issues
    about whether plaintiff was subject to an adverse employment action.
    In Green, the case proceeded to trial where the plaintiff alleged that for a
    two-year period she was subjected to retaliatory acts for reporting a scheme that
    she believed was fraudulent or 
    illegal. 177 N.J. at 438
    . The plaintiff took
    medical leave from her position.
    Id. at 440.
    A doctor diagnosed her with a
    major depressive disorder and related the diagnosis to the situation at work.
    Ibid. The case was
    tried before a jury that awarded judgment for the plaintiff
    on the CEPA claim and punitive damages.
    Ibid. In analyzing the
    statute of
    limitations against public entities, the Court noted that an
    "adverse employment action taken against an employee
    in the terms and conditions of employment" . . . can
    include . . . many separate but relatively minor
    instances of behavior directed against an employee that
    A-3947-18T2
    13
    may not be actionable individually but that combine to
    make up a pattern of retaliatory conduct.
    [Id. at 448 (citation omitted).]
    In Nardello v. Township of Voorhees, 
    377 N.J. Super. 428
    , 435 (App. Div.
    2005), the plaintiff alleged retaliation actions that included not being able to
    obtain certain training, being "coerced" to resign as a team leader, being denied
    the ability to work on certain details, being "removed from the detective bureau"
    and having his ability to supervise eliminated. He was not terminated, demoted
    or suspended from his position.
    Id. at 433.
    The trial court dismissed his CEPA
    claim.
    Id. at 430.
    We reversed the summary judgment order finding a genuine
    issue of fact about whether there was a pattern of retaliatory conduct.
    Id. at 433.
    We noted that "retaliatory action" under CEPA that did not involve discharge,
    suspension or demotion "may nonetheless be the equivalent of an adverse
    action."
    Id. at 433-34
    (quoting 
    Cokus, 362 N.J. Super. at 378
    ).
    In Cokus, the plaintiff complained that her anonymity was not protected
    when she discussed her concerns, her employer did not protect her from
    "hostility and ostracism by her co-workers and superiors," they disregarded her
    well-being, gave her a negative performance evaluation and never removed her
    from the harassment nor the 
    harassers. 362 N.J. Super. at 380-81
    . The court
    did not find these amounted to an adverse employment action under CEPA.
    Id. A-3947-18T2 14 at
    390. This was not severe or pervasive enough to make a reasonable person
    think their terms of employment had been altered or the working environment
    was hostile.
    Here, although plaintiff was not terminated, transferred nor demoted from
    her position, arguably there were a number of actions by her employer from
    which a jury could infer she suffered retaliatory actions. Her parking spot and
    others were changed to a lot three blocks away, but in her position as director of
    security, the exposure may have entailed greater risk; she claimed no one
    explained the move to her even though she had parked in the garage for twenty
    years. Plaintiff's ability to hire staffing was removed and given to subordinates.
    She may have delegated some of this in the past but under Sachais the hiring
    function was removed. He also suggested her office might be relocated and her
    assistant reassigned. She was required to report more frequently and to advise
    when she was in the building, things that she had not been asked to do in the
    past. All of these changes or threatened changes came within a month of Sachais
    becoming her supervisor. On this record and at this stage of the proceeding,
    there was a genuine issue of fact that she was subjected to an adverse
    employment action.
    A-3947-18T2
    15
    B.
    Plaintiff alleges she was subjected to a hostile work environment in
    violation of LAD based on her age, gender and sexual identity. She also alleges
    she suffered unlawful retaliation because she opposed defendants' efforts to
    remove women based on their age or gender.
    When reviewing LAD claims, we also consider the burden-shifting
    framework established in McDonnell Douglas Corporation v. Green, 
    411 U.S. 792
    , 802-04 (1973), and adopted by our Supreme Court. See Battaglia v. United
    Parcel Serv., Inc., 
    214 N.J. 518
    , 546 (2013); Andersen v. Exxon Co., U.S.A., 
    89 N.J. 483
    , 492-93 (1982). Under this framework,
    (1) the plaintiff must come forward with sufficient
    evidence to constitute a prima facie case of
    discrimination; (2) the defendant then must show a
    legitimate nondiscriminatory reason for its decision;
    and (3) the plaintiff must then be given the opportunity
    to show that defendant's stated reason was merely a
    pretext or discriminatory in its application.
    [Henry v. N.J. Dep't of Human Serv's, 
    204 N.J. 320
    , 331
    (2010) (quoting Dixon v. Rutgers, the State Univ. of
    N.J., 
    110 N.J. 432
    , 442 (1988)).]
    A-3947-18T2
    16
    i.
    The LAD addresses claims of a hostile work environment based on age,
    sex or gender identity. Specifically, it is:
    an unlawful employment practice, or . . . an unlawful
    discrimination:
    (a) For an employer, because of . . . age, . . . affectional
    or sexual orientation, . . . sex, gender identity or
    expression . . . to discharge or require to retire, unless
    justified by lawful considerations other than age, from
    employment such individual or to discriminate against
    such individual in compensation or in terms, conditions
    or privileges of employment . . . .
    [N.J.S.A. 10:5-12(a).]
    To state a claim, plaintiff must show: (1) the complained-of conduct
    would not have occurred but for the employee's age, gender or sexual identity;
    (2) it was severe or pervasive enough that; (3) a reasonable person would
    believe; (4) the conditions of employment were altered and the working
    environment is hostile or abusive. See Lehmann v. Toys 'R' Us, Inc., 
    132 N.J. 587
    , 603-04 (1993); Shepherd v. Hunterdon Dev. Ctr., 
    174 N.J. 1
    , 24 (2002).
    The parties' subjective response or subjective intent does not determine if there
    is a hostile work environment. See Cutler v. Dorn, 
    196 N.J. 419
    , 431 (2008).
    Rather, a court must consider the totality of the circumstances, including "the
    frequency of the discriminatory conduct; its severity; whether it is physically
    A-3947-18T2
    17
    threatening or humiliating, or a mere offensive utterance; and whether it
    unreasonably interferes with an employee's work performance."
    Id., at 432
    (quoting 
    Green, 177 N.J. at 447
    ).
    Plaintiff acknowledged that she did not advise her employer of her
    sexuality identity. She submitted no evidence that any of the actions of which
    she complains were animated based on her sexual identity. Therefore, we agree
    with the trial court that summary judgment was appropriate, dismissing this
    portion of plaintiff's complaint.
    For her claim of hostile work environment based on age and gender,
    plaintiff alleged that Sachais "berated women in front of me constantly." He
    showed open hostility to plaintiff and women her age by moving her parking
    spot, removing her ability to hire staff, threatening to move her office and to
    take away her assistant, requiring her to meet with him weekly, and calling other
    people behind her back on certain issues. Plaintiff claims she was constructively
    discharged.
    Some of what plaintiff complains about, by itself, might not constitute a
    hostile work environment under LAD. Defendants contend the new parking
    assignments were based on an employee's position in the organization not gender
    or age.   Also, we cannot say that a supervisor, who wants to meet more
    A-3947-18T2
    18
    frequently with his staff or know where they are, is creating a hostile work
    environment based on a protected category. That said, there are allegations here
    that Sachais wanted to replace older and heavier women in the security
    department with younger people to have a "youth force." He wanted to require
    women to meet certain physical performance standards. Sachais claimed he was
    working with upper management to make sure this was done in an appropriate
    manner. We reach no conclusion whether these allegations are true, but the
    allegations are that age and gender were being targeted in the security
    department and that plaintiff objected to that. When we consider that in a thirty-
    two day period of time, plaintiff's ability to hire staffing was removed from her,
    her long term parking spot was changed to an area that was less secure, she now
    was more regularly supervised—even though she had no disciplinary history—
    and older and heavier women were to be weeded-out, we think a reasonable
    person could conclude that the conditions were severe or pervasive and that
    plaintiff's conditions of employment were altered. Given the standards by which
    we are to assess a motion for summary judgment—that we view the evidence in
    a light most favorable to the non-moving party—we conclude the trial court
    erred by dismissing this portion of plaintiff's claim.
    A-3947-18T2
    19
    ii.
    Plaintiff alleges a claim under LAD for unlawful retaliation.         Under
    N.J.S.A. 10:5-12(d), it is unlawful for an employer:
    to take reprisals against any person because that person
    has opposed any practices or acts forbidden under [the
    LAD] . . . or on account of that person having aided or
    encouraged any other person in the exercise or
    enjoyment of, any right granted or protected by [the
    LAD].
    [N.J.S.A. 10:5-12(d).]
    To establish a prima facie case for a retaliation claim, a plaintiff must
    show that "(1) [he or she] engaged in a protected activity known by the
    employer; (2) thereafter [the] employer unlawfully retaliated against [him or
    her]; and (3) [the employee's] participation in the protected activity caused the
    retaliation."     Tartaglia v. UBS PaineWebber Inc., 
    197 N.J. 81
    , 125 (2008)
    (quoting Craig v. Suburban Cablevision, Inc., 
    140 N.J. 623
    , 629-30 (1995)).
    Additionally, the plaintiff must show there was a reasonable, good faith basis
    for the complaint that allegedly caused the employer to retaliate. Carmona v.
    Resorts Int'l Hotel, Inc., 
    189 N.J. 354
    , 373 (2007).
    The test is fact sensitive and the court must review the totality of
    circumstances presented. 
    El-Sioufi, 382 N.J. Super. at 178
    . Many separate but
    relatively minor instances of behavior directed against an employee that are not
    A-3947-18T2
    20
    actionable individually may combine to show a pattern of retaliatory conduct
    and constitute an adverse employment action. 
    Nardello, 377 N.J. Super. at 435
    .
    We reverse this portion of the April 12, 2019 order, dismissing plaintiff's
    LAD retaliation claim because the trial court provided no findings or legal
    analysis. Although we review de novo an order granting summary judgment,
    we cannot review the decision of the trial court on a blank slate. Estate of
    Doerfler v. Fed. Ins. Co., 
    454 N.J. Super. 298
    , 301-02 (App. Div. 2018). Rule
    1:7-4(a) requires that "[t]he court shall, by an opinion or memorandum decision,
    either written or oral, find the facts and state its conclusions of law thereon . . .
    on every motion decided by a written order that is appealable as of right . . . ."
    This was not done, requiring reversal.
    Plaintiff alleged she objected to Sachais' statements about replacing old
    and fat women, requiring women to take physicals to "weed them out" in order
    to replace them with a "youth force." She claims that because she is the same
    age that the comments also were directed at her. She claims that because she
    objected, Sachais retaliated against her by moving her parking spot, increasing
    supervision, removing her ability to hire staff, and threatening to move her office
    and remove her assistant. Resolving doubts in plaintiff's favor as we must at
    A-3947-18T2
    21
    this juncture, this is sufficient to satisfy the elements of a prima facie case of
    retaliation under LAD. Thus, we reverse the order that dismissed this claim.
    C.
    Count three of the complaint alleged an IIED claim. To establish IIED, a
    plaintiff must prove: the "defendant acted intentionally or recklessly," the
    "conduct was 'extreme and outrageous,'" the conduct proximately caused the
    plaintiff's emotional distress, and such distress was "so severe that no reasonable
    [person] could be expected to endure it." Ingraham v. Ortho-McNeil Pharm.,
    
    422 N.J. Super. 12
    , 19-20 (App. Div. 2011) (alteration in original) (quoting
    Buckley v. Trenton Saving Fund Soc'y, 
    111 N.J. 355
    , 366-67 (1988)).
    The conduct must be "so outrageous in character, and so extreme in
    degree, as to go beyond all possible bounds of decency, and to be regarded as
    atrocious, and utterly intolerable in a civilized community."
    Id. at 20-21
    (quoting 
    Buckley, 111 N.J. at 366
    ). Generally, "it is extremely rare to find
    conduct in the employment context that will rise to the level of outrageousness
    necessary to provide a basis for recovery . . . ." Griffin v. Tops Appliance City,
    Inc., 
    337 N.J. Super. 15
    , 23-24 (App. Div. 2001) (quoting Cox v. Keystone
    Carbon Co., 
    861 F.2d 390
    , 395 (3d Cir. 1988)).
    A-3947-18T2
    22
    We disagree with the trial court's dismissal of this claim. At this juncture
    of the litigation, we are required to view the evidence in a light favorable to
    plaintiff. In the thirty-two days she worked under Sachais' supervision, plaintiff
    claims he wanted her to "fudge" reports to the DGE, made remarks about
    women's appearance and age, wanted to implement physical tests for women to
    weed them out when she herself would fit the age and gender categories, was
    threatened with retaliatory conduct such as moving her office and removing her
    assistant and had her parking assignment changed to a less secure location.
    Plaintiff alleges Sachais spoke to her in a manner that was "gruff;" he "was
    barking" at her and she felt she "was being bullied." Plaintiff submitted a report
    from an examining psychologist that linked plaintiff's emotional distress to these
    conditions. Looking at the totality of the circumstances alleged, we cannot say
    there is an absence of material facts on the IIED claim.
    D.
    Plaintiff requested punitive damages in each count of the complaint where
    she was seeking relief. She alleges Sachais created hostility and animus in the
    workplace but that Hulsizer displayed "willful indifference" by not returning her
    calls and also was assisting Sachais in developing a plan to weed out certain
    "old" and "fat" women in the security department.
    A-3947-18T2
    23
    An employer can be held liable for punitive damages for violation of LAD
    if upper management actually participated in the violative conduct or was
    willfully indifferent to same. 
    Lehmann, 132 N.J. at 624-25
    . "Our cases indicate
    that the requirement [of willfulness or wantonness] may be satisfied upon a
    showing that there has been a deliberate act or omission with knowledge of a
    high degree of probability of harm and reckless indifference to consequences."
    Rendine v. Pantzer, 
    141 N.J. 292
    , 314 (1995) (alteration in original) (quoting
    Berg v. Reaction Motors Div., 
    37 N.J. 396
    , 414 (1962)).
    Sachais was the director of operations and plaintiff's supervisor. Hulsizer
    could be determined by the fact-finder as willfully indifferent if she was aware
    of Sachais' conduct and did not intervene.        She might also be an active
    participant if she was assisting in the development of a plan for Sachais. The
    punitive damages claims, therefore, should not be dismissed at this time.
    E.
    We affirm dismissal of the loss of consortium claim by plaintiff Campana.
    Although she is included as an appellant in the notice of appeal, the appeals brief
    did not include any argument addressing her claim. Because this issue was not
    raised in the merits brief, it is deemed waived. Gormley v. Wood-El, 
    218 N.J. 72
    , 95 n.8 (2014); Drinker Biddle & Reath LLP v. N.J. Dep't of Law & Pub.
    A-3947-18T2
    24
    Safety, Div. of Law, 
    421 N.J. Super. 489
    , 496 n.5 (App. Div. 2011) (noting that
    claims not addressed in merits brief are deemed abandoned); see Pressler &
    Verniero, Current N.J. Court Rules, cmt. 5 on R. 2:6-2 (2020).
    The April 12, 2019 order is reversed except for dismissal of the loss of
    consortium claim (count four)—which is affirmed. The case is remanded to the
    trial court. We do not retain jurisdiction.
    A-3947-18T2
    25