MARIO QUESADA VS. COMPASSION FIRST PET HOSPITALS (L-2597-19, HUDSON COUNTY AND STATEWIDE) ( 2021 )


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  •                                 NOT FOR PUBLICATION WITHOUT THE
    APPROVAL OF THE APPELLATE DIVISION
    This opinion shall not "constitute precedent or be binding upon any court ." Although it is posted on the
    internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.
    SUPERIOR COURT OF NEW JERSEY
    APPELLATE DIVISION
    DOCKET NO. A-1226-19
    MARIO QUESADA,
    Plaintiff-Appellant,
    v.
    COMPASSION FIRST PET
    HOSPITALS and RED BANK
    VETERINARY HOSPITAL,1
    Defendants-Respondents.
    __________________________
    Argued March 15, 2021 – Decided April 1, 2021
    Before Judges Fasciale and Susswein.
    On appeal from the Superior Court of New Jersey, Law
    Division, Hudson County, Docket No. L-2597-19.
    Morgan M. Browning argued the cause for appellant.
    1
    Veterinary Services of New Jersey, P.C., d/b/a Red Bank Veterinary Hospital
    and Veterinary Specialists of North America, LLC, d/b/a Compassion First Pet
    Hospital, I/P/A Compassion First Pet Hospital and Red Bank Veterinary
    Hospital was incorrectly pled as Compassion First Pet Hospitals and Red Bank
    Veterinary Hospital.
    Mary Beth Ehalt argued the cause for respondents (Law
    Offices of Linda S. Baumann, attorneys; Mary Beth
    Ehalt, of counsel and on the brief; Jessica Kim, on the
    brief).
    PER CURIAM
    Plaintiff appeals from a September 24, 2019 order dismissing his claims
    with prejudice for failure to state a claim upon which relief may be granted, and
    a November 21, 2019 order denying his motion for reconsideration. Plaintiff
    asserts that the motion judge applied the incorrect line of negligent infliction of
    emotional distress cases, classifying his claim against Veterinary Services of
    New Jersey (VSNJ) as a "bystander" liability claim instead of a "direct" liability
    claim, and that the motion judge erred in dismissing his remaining negligence
    and bailment claims. We agree with plaintiff, reverse and remand for further
    proceedings consistent with this opinion.
    In June 2014, a veterinarian diagnosed plaintiff's cat Amor with
    hyperthropic obstructive cardiomyopathy2 and began receiving treatment. On
    2
    Hyperthropic cardiomyopathy is "one of the most commonly encountered
    heart disease in cats" and is "is characterized by an abnormal thickening . . . of
    one or several areas of the walls of the heart, usually of the left ventricle." Eric
    de Madron, Hyperthropic Cardiomyopathy in Cats, Am. Coll. of Veterinary
    Internal Medicine (2004) https://www.acvim.org/Animal-Owners/Animal-
    Education/Health-Fact-Sheets/Cardiology/Hypertrophic-Cardiomyopathy-in-
    Cats.
    A-1226-19
    2
    June 25, 2017, Amor became sick and was "completely limp" with ragged
    breathing. Plaintiff transported Amor to the Red Bank Veterinary Hospital
    (RBVH), where a veterinarian explained that Amor had "saddle thrombus,"3
    which necessitated euthanization. Plaintiff, who was overcome with emotion,
    was permitted to say goodbye to Amor. After Amor passed, plaintiff "was
    loudly crying and exclaiming to [RBVH] staff how Amor had saved his family
    when [his] sister died." A nurse brought plaintiff Amor's body wrapped in a
    towel, which plaintiff began speaking and singing to for some time before the
    veterinarian came to retrieve the body.
    The veterinarian informed plaintiff that during the euthanization, Amor
    bit one of the nurses and, pursuant to state law, a "brain tissue sample" was
    required to determine whether Amor had rabies.           Plaintiff provided the
    veterinarian with Amor's vaccination records and explained that Amor was
    "strictly an indoor cat" that was "never outdoors or outside of plaintiff's
    3
    Saddle thrombus, or "feline aortic thromboembolism (FATE) . . . is a serious
    and sometimes fatal heart disease in cats" that "affects as many as [twenty -five
    percent] of cats with hyperthropic cardiomyopathy[.]" Saddle Thrombus: Aortic
    Blood     Clots     in   Cats,     CatHealth,    https://www.cathealth.com/cat-
    health/cardiovascular/2194-aortic-thromboembolism-in-cats (last visited Mar.
    1, 2021). "FATE occurs when a blood clot forms, usually in the heart, then
    breaks loose" and subsequently "enters the circulation but eventually gets stuck,
    causing a blockage."
    Id. A-1226-19 3 apartment
    or even walked on a leash or left alone on the streets." Plaintiff
    requested that the RBVH veterinarian speak with Amor's primary veterinarian,
    which the RBVH veterinarian refused to do. The veterinarian also refused to
    review the vaccination records plaintiff provided.           Plaintiff asked the
    veterinarian to relay this information to the nurse who Amor bit later expressed
    her appreciation and relief.
    The veterinarian informed plaintiff that Amor's body would be released
    the following day to the Hamilton Pet Meadow for cremation per plaintiff's
    request. Plaintiff informed the veterinarian that he intended to display Amor's
    body for viewing prior to cremation. Plaintiff paid the veterinary bill and signed
    the necessary documents authorizing Amor's cremation, but "[a]t no time did the
    [RBVH] veterinarian or any other staff disclose anything to [plaintiff] other than
    that the law required a brain tissue sample be sent for rabies testing."
    On June 26, 2017, the veterinarian left plaintiff a voicemail informing him
    that Amor's body could not be released until the rabies testing was complete.
    Plaintiff returned the veterinarian's phone call and they spoke about Amor's
    illnesses and the delay in cremation. At no point did the veterinarian explain to
    plaintiff what a "brain tissue sample" entailed.
    A-1226-19
    4
    On June 28, 2017, RBVH contacted plaintiff to confirm that Amor had
    returned a negative rabies test result and that his body was being released to the
    Hamilton Pet Meadow. Plaintiff again requested a personal viewing of the body,
    which the RBVH employee made a note of and simultaneously advised plaintiff
    to speak with the Hamilton Pet Meadow. After speaking with the Hamilton Pet
    Meadow, plaintiff scheduled Amor's viewing for June 30, 2017.
    At Amor's viewing, plaintiff discovered that Amor had been decapitated.
    Plaintiff called RBVH demanding to know why he was not informed that Amor
    would be decapitated, and an RBVH employee referred plaintiff to the New
    Jersey Department of Health (DOH) and provided him Amor's case number. The
    DOH confirmed that Amor's head had already been disposed of as medical
    waste. Plaintiff became extremely emotional, and went "into a state of shock,
    crying and screaming in Hamilton Pet Meadow in front of staff and clientele"
    and "told anyone in earshot what [RBVH] had done[.]" Plaintiff called the local
    police department and requested to be connected to grief counseling services.
    The police department sent two officers to check on plaintiff before determining
    that he was in no immediate danger but provided him with counseling hotline
    phone numbers before leaving.
    A-1226-19
    5
    Plaintiff again called RBVH to ask why he was not informed that Amor
    would be decapitated, and his head disposed of in the process of the rabies
    testing. A RBVH employee informed plaintiff that "there were ways to take a
    brain tissue sample without decapitating the body, but that [RBVH] always
    simply 'sends the whole head.'" Plaintiff was not informed that there were
    alternate ways for a brain tissue sample to be taken to test for rabies or that the
    head could be returned after the testing was completed. The employee informed
    plaintiff that "the reason the veterinarian and [RBVH] concealed the truth of the
    nature of the test was that 'doctors don't usually tell people because they think
    the animal is going for cremation, and they don't want to upset anyone.'"
    The Veterinary Procedures for Handling Rabies Situations (Veterinary
    Procedures for Rabies) states that "[i]n situations where the animal owner is
    upset that his/her pet will be decapitated for rabies testing, practitioners can
    remove the brain, submit it for testing, and return the body of the animal to the
    owner in (almost) intact condition." 4 At no point did RBVH offer plaintiff this
    option.
    4
    Veterinary Procedures for Handling Rabies Situations, New Jersey Department
    of              Health              2               (June              2017),
    https://www.nj.gov/health/cd/documents/topics/rabies/pro_handling_rabid_ani
    mals.pdf. We may consider "allegations in the complaint, exhibits attached to
    A-1226-19
    6
    As a result of the decapitation, plaintiff "developed a suite of severe
    mental health problems . . . such as . . . the need for ongoing professional
    counseling and medications, insomnia, the inability to work, outbursts of anger,
    flashbacks, hypervigilance, panic attacks, nightmares, depression and anxiety,
    suicidal ideation, and impulses toward self-harm," among other health issues.
    On June 29, 2019, plaintiff filed his complaint consisting of one count of
    negligent infliction of emotional distress, six counts of negligence, and one
    count of bailment. On August 20, 2019, VSNJ filed a motion to dismiss for
    failure to state a claim pursuant to Rule 4:6-2(e).
    On September 13, 2019, the motion judge conducted oral argument, and
    on September 24, 2019, dismissed plaintiff's complaint with prejudice. Plaintiff
    subsequently filed a motion for reconsideration on October 14, 2019, which the
    judge denied.
    On appeal, plaintiff raises the following points for this court's
    consideration:
    POINT I
    THE [MOTION JUDGE] APPLIED THE WRONG
    LEGAL STANDARD IN ANALYZING THE
    the complaint, matters of public record, and documents that form the basis of a
    claim." Banco Popular N. 
    Am., 184 N.J. at 183
    (citation omitted). As a
    document published by the DOH, it is a "matter of public record."
    A-1226-19
    7
    SUFFICIENCY    OF   PLAINTIFF'S   CLAIM:
    PLAINTIFF'S [NEGLIGENT INFLICTION OF
    EMOTIONAL DISTRESS] CLAIM FALLS UNDER
    THE "DIRECT DUTY" LINE OF [NEGLIGENT
    INFLICTION OF EMOTIONAL DISTRESS] CASES,
    RATHER THAN THE SUBSET OF CASES WHERE
    A PLAINTIFF MAY RECOVER FOR WITNESSING
    THE DEATH OF A LOVED ONE (SO-CALLED
    "BYSTANDER LIABILITY" CASES.)[.]
    POINT II
    PLAINTIFF HAS A VALID DIRECT NEGLIGENT
    INFLICTION OF EMOTIONAL DISTRESS CLAIM.
    POINT III
    PLAINTIFF'S OTHER CAUSES OF ACTION
    SHOULD HAVE SURVIVED A MOTION TO
    DISMISS.
    This court reviews a motion judge's grant of a motion to dismiss for failure
    to state a claim de novo. Wrenden v. Township of Lafayette, 
    436 N.J. Super. 117
    , 124 (App. Div. 2014). The court's review "'is limited to examining the
    legal sufficiency of the facts alleged on the face of the complaint[,]' and, in
    determining whether dismissal under Rule 4:6-2(e) is warranted, the court
    should not concern itself with plaintiff['s] ability to prove [his] allegations."
    Id. at 124-25
    (first alteration in original) (quoting Printing Mart-Morristown v.
    Sharp Elecs. Corp., 
    116 N.J. 739
    , 746 (1989)).
    A-1226-19
    8
    We must "assume the facts as asserted by plaintiff are true" and give
    plaintiff "the benefit of all inferences that may be drawn in [his] favor." Banco
    Popular N. Am. v. Gandi, 
    184 N.J. 161
    , 166 (2005) (quoting Velantzas v.
    Colgate-Palmolive Co., 
    109 N.J. 189
    , 192 (1988)). Plaintiff must plead "facts
    and . . . some detail of the cause of action[,]" something more than conclusory
    allegations to support his complaint. Printing 
    Mart-Morristown, 116 N.J. at 768
    .
    If "a generous reading of the allegations does not reveal a legal basis for
    recovery[,]" the motion to dismiss should be granted. Edwards v. Prudential
    Prop. & Cas. Co., 
    357 N.J. Super. 196
    , 202 (App. Div. 2003).
    I.
    We begin by addressing plaintiff's first contention that the motion judge
    applied the wrong legal standard by analyzing plaintiff's negligent infliction of
    emotional distress as a "bystander" negligent infliction of emotional distress
    claim, as established in Portee v. Jaffee, 
    84 N.J. 88
    (1980), and limited in
    McDougall v. Lamm, 
    211 N.J. 203
    (2012), as opposed to a "direct" negligent
    infliction of emotional distress claim. Defendants reiterate their contention that
    the motion judge properly analyzed plaintiff's claim as a "bystander" claim
    which is barred by McDougall.
    A-1226-19
    9
    "Our courts have recognized two types of tortious conduct that support a
    claim for negligent infliction of emotional distress."          Innes v. Marzano-
    Lesnevich, 
    435 N.J. Super. 198
    , 236 (App. Div. 2014). First, "'[a] claim of
    direct, negligent infliction of emotional distress,' can exist where the plaintiff
    claims proximately-caused damages as a result of the breach of a duty owed by
    the defendant."
    Ibid. (quoting Lascurain v.
    City of Newark, 
    349 N.J. Super. 251
    ,
    277 (App. Div. 2002)). Second, a bystander claim of negligent infliction of
    emotional distress "first recognized in Portee . . . exists if the plaintiff witnessed
    the death or serious physical injury of another, with whom he shares a marital
    or intimate, familial relationship, as the result of the defendant's negligence."
    Ibid. (citing McDougall, 211
    N.J. at 214-15).
    In Portee, plaintiff's seven-year-old son became trapped between the outer
    door and wall of an elevator shaft, which dragged him as it rose to the third floor
    of the apartment 
    building. 84 N.J. at 91
    . Plaintiff watched for four and a half
    hours while her son "moaned, cried out and flailed his arms" as police officers
    attempted to free him.
    Ibid. Officers were unable
    to rescue plaintiff's son, who
    "died while still trapped, his mother a helpless observer."
    Ibid. As a result,
    plaintiff   "became    severely    depressed    and   seriously    self-destructive,"
    culminating in an attempt to take her own life.
    Ibid. Plaintiff required surgery
    A-1226-19
    10
    to repair the wound from the attempted suicide, and afterwards "required
    considerable physical therapy and . . . received extensive counseling and
    psychotherapy to help overcome the mental and emotional problems caused by
    her son's death."
    Id. at 91-92.
    The trial judge rejected plaintiff's liability claim, and the Court directly
    certified the case and reversed.
    Id. at 90.
    The Court articulated a four-factor
    test for bystander negligent infliction of emotional distress claims: "(1) the death
    or serious physical injury of another caused by defendant's negligence; (2) a
    marital or intimate, familial relationship between plaintiff and the injured
    person; (3) observation of the death or injury at the scene of the accident; and
    (4) resulting severe emotional distress."
    Id. at 101.
    These claims have been
    limited to relationships with a "plain and obvious emotional bond" such as
    between a plaintiff and a "parent, child, spouse or an individual with whom one
    shares a marital-like or intimate familial relationship[.]" 
    McDougall, 211 N.J. at 229
    .
    In McDougall, the Court declined to extend Portee to circumstances where
    a plaintiff witnessed the death of a pet.
    Id. at 230.
    There, plaintiff was walking
    her small dog when a larger dog belonging to a defendant ran out from
    defendant's house and "grabbed plaintiff's dog by the neck, picked it up and
    A-1226-19
    11
    shook it several times before dropping it and returning to defendant's yard."
    Id. at 208.
    Plaintiff alleged that "as a result of witnessing the events up to and
    including the dog's death, she suffered significant and continuing emotional
    distress and discomfort and demanded damages for that emotional distress."
    Id. at 209.
    The Court affirmed the trial judge's dismissal, finding that there was not
    sufficient foreseeability for such a claim
    , id. at 227,
    that it was inconsistent with
    existing statutory causes of action, id at 228, that damages would exceed the
    value of the pet
    , id. at 228-29,
    that allowing such a claim would unreasonably
    expand the reach of bystander liability, id at 229, and that permitting recovery
    for witnessing the death of a pet would "open the door to claims that attachments
    to inanimate forms of property should likewise be honored,"
    id. at 229-230.
    In contrast, a direct claim of negligent infliction of emotional distress "can
    be understood as negligent conduct that is the proximate cause of emotional
    distress in a person to whom the actor owes a legal duty to exercise reasonable
    care." 
    Decker, 116 N.J. at 429
    . To establish a direct claim of negligent infliction
    of emotional distress, a plaintiff must establish "(a) defendant owed a duty of
    reasonable care to plaintiff; (b) defendant breached that duty; (c) plaintiff
    suffered severe emotional distress; and (d) defendant's breach of duty was the
    proximate cause of the injury." Russo v. Nagel, 
    358 N.J. Super. 254
    , 269 (App.
    A-1226-19
    12
    Div. 2003) (citing 
    Decker, 116 N.J. at 429
    ). "Whether the defendant has a duty
    of care to the plaintiff depends on whether it was foreseeable that the plaintiff
    would be seriously, mentally distressed."
    Id. at 269-70
    (citing 
    Decker, 116 N.J. at 429
    ).
    Plaintiff cites Strachan v. John F. Kennedy Mem'l Hosp., 
    109 N.J. 523
    (1988), for support for his proposition that his claim is properly characterized
    as a "direct" negligent infliction of emotional distress claim. In Strachan,
    plaintiffs brought a direct liability negligent infliction of emotional distress
    claim against a hospital after the hospital failed to remove their son, who had
    been declared brain-dead, from life support upon request for three days,
    resulting in "unnecessary distress at a time of profound grief."
    Id. at 534.
    In
    failing to remove their son from life support upon request, plaintiffs were forced
    to "continue[] to see [their son] lying in bed, with tubes in his body, his eyes
    taped shut, and foam in his mouth."
    Ibid. The trial judge
    applied Portee and
    determined that even if it could be said that there had been some violation of a
    duty owed to plaintiffs, they are not entitled to recover for their emotional
    distress.
    Ibid. The Supreme Court
    reversed as to the application of Portee. The Court
    acknowledged that the trial court proceeded under "the mistaken assumption that
    A-1226-19
    13
    the Portee criteria were intended to cover all emotional distress actions."
    Id. at 535.
    The Portee factors "were intended to limit recovery where the plaintiff
    suffers distress from witnessing an accident resulting from the breach of a duty
    owed another," ibid., and "only when defendant's duty to the bystander
    originates in a duty to a third party,"
    id. at 536.
    But in Strachan, because
    plaintiffs' child was already deceased, defendants did not breach a duty owed to
    him by failing to remove him from life support upon plaintiffs' request. As a
    result, "[p]laintiffs' distress . . . was not the result of witnessing another's injury,
    but rather the result of a breach of duty owed directly to plaintiffs."
    Ibid. Here, similar to
    Strachan, plaintiff's cat was already deceased, and his
    distress resulted from the handling of his cat's body, failure to inform him of the
    possibility of pursuing alternative procedures for testing for rabies aside from
    decapitation, and disposing of his cat's head prior to returning the body for the
    viewing. And as a result, this case is distinguishable from McDougall because
    plaintiff is not asserting that he suffered severe emotional distress from
    witnessing his cat in serious pain and ultimately dying.            Plaintiff's severe
    emotional distress occurred only upon viewing the cat's decapitated body at the
    Hamilton Pet Meadow. Plaintiff's negligent infliction of emotional distress
    claim does not fall under "bystander" liability as enunciated in Portee and is
    A-1226-19
    14
    therefore not barred by McDougall. As a result, we must determine whether
    plaintiff has stated a direct claim of negligent infliction of emotional distress.
    II.
    We next address whether, when analyzing plaintiff's negligent infliction
    of emotional distress claim as a "direct" claim, plaintiff's complaint states a
    claim upon which relief may be granted.
    As previously noted, to establish a "direct" claim of negligent infliction
    of emotional distress, a plaintiff must establish "(a) defendant owed a duty of
    reasonable care to plaintiff; (b) defendant breached that duty; (c) plaintiff
    suffered severe emotional distress; and (d) defendant's breach of duty was the
    proximate cause of the injury." 
    Russo, 358 N.J. Super. at 269
    (citing 
    Decker, 116 N.J. at 429
    ). "Whether the defendant has a duty of care to the plaintiff
    depends on whether it was foreseeable that the plaintiff would be seriously,
    mentally distressed."
    Id. at 269-70
    (citing 
    Decker, 116 N.J. at 429
    ). "[L]iability
    should depend on the defendant's foreseeing fright or shock severe enough to
    cause substantial injury in a person normally constituted."        Gupta v. Asha
    Enterprises, L.L.C., 
    422 N.J. Super. 136
    , 151 (App. Div. 2011) (quoting 
    Decker, 116 N.J. at 429
    ).
    A-1226-19
    15
    "The severity of the emotional distress raises both questions of law and
    fact. Thus, the judge decides whether as a matter of law such emotional distress
    can be found, and the jury decides whether it has in fact been proved." 
    Innes, 435 N.J. Super. at 237
    (quoting Lascurian v. City of Newark, 
    349 N.J. Super. 251
    , 278 (2002)).      A plaintiff's emotional distress "must be sufficiently
    substantial to result in physical illness or serious psychological sequelae."
    Ibid. (quoting Aly v.
    Garcia, 
    333 N.J. Super. 195
    , 204 (App. Div. 2000)). Our courts
    have suggested that "lack of sleep, aggravation, headaches, and depression" are
    insufficient as a matter of law to demonstrate emotional distress without
    sufficient documentation. Ibid.; see Buckley v. Trenton Sav. Fund. Soc., 
    111 N.J. 355
    , 368-69 (1988) (noting that loss of sleep, aggravation, headaches, and
    nervousness without evidence of severity is insufficient to establish that the
    mental distress was sufficiently severe); Juzwiak v. Doe, 
    415 N.J. Super. 442
    ,
    453 (App. Div. 2010) (noting that "weight loss, sleeplessness, anxiety and
    depression" without "some objective documentation" is insufficient to establish
    severity of emotional distress).
    RBVH owed plaintiff a duty to return his cat's body in an acceptable
    condition for the viewing at the Hamilton Pet Meadow. It was foreseeable that
    plaintiff would have a serious mental reaction to seeing his cat's decapitated
    A-1226-19
    16
    body upon arrival at the viewing. After the veterinarian euthanized Amor,
    plaintiff was given the opportunity to say goodbye, where he was "loudly crying
    and exclaiming to staff how Amor had saved his family when [his] sister died."
    Plaintiff also held Amor's body, "spoke to him[] and sang to him" before the
    veterinarian had to take the cat's body away. This emotional reaction combined
    with the fact that RBVH was twice on notice that plaintiff wanted to have a
    viewing of his cat's body prior to cremation establishes that defendant s owed
    plaintiff a duty.
    Defendants breached their duty to plaintiff, disregarding this foreseeable
    serious mental distress, by decapitating plaintiff's cat without fully informing
    him of possible alternative testing procedures or requesting that the decapitated
    head be returned intact after testing, which is an available procedure. The
    Veterinary Procedures for Rabies provides that "[i]n situations where an animal
    owner is upset that his/her pet will be decapitated for rabies testing, practitioners
    can remove the brain, submit it for testing, and return the body of the animal to
    the owner in (almost) intact condition." Instead, a technician at RBVH told
    plaintiff after the fact that "doctors don't usually tell people [about the
    decapitation] because they think the animal is going for cremation, and they
    don't want to upset anyone." Defendants were already on notice of the severe
    A-1226-19
    17
    emotional reaction plaintiff had to the passing of his cat, and that he intended to
    have a showing of the cat's body at the Hamilton Pet Meadow.               However,
    defendants failed to properly inform plaintiff of the typical procedure of
    decapitating the cat for rabies testing, failed to inform plaintiff of the alternative
    testing procedure to decapitation, and failed to request that the cat's head be
    returned after decapitation and prior to the showing.
    Plaintiff asserts that as a result of seeing his cat's decapitated body, he has
    suffered from, among other things, "the need for ongoing professional
    counseling and medications, insomnia, the inability to work, outbursts of an ger,
    flashbacks, hypervigilance, panic attacks, nightmares, depression and anxiety,
    suicidal ideation, and impulses toward self-harm[.]" Courts have found that loss
    of sleep and depression without further documentation are insufficient to show
    serious emotional distress; however, these cases did so at a juncture beyond the
    pleading stage. See DeAngelis v. Hill, 
    180 N.J. 1
    , 20-21 (summary judgment
    motion); 
    Buckley, 111 N.J. at 368
    (motion for judgment notwithstanding the
    verdict); 
    Innes, 435 N.J. Super. at 237
    (Rule 4:37-2(b) motion); 
    Juzwiak, 415 N.J. Super. at 453
    (motion to quash a subpoena). Whether or not plaintiff will
    be able to prove with further documentation that he suffered these illnesses is
    yet to be determined because there has been no discovery in this case. We "must
    A-1226-19
    18
    assume the truthfulness of the allegations contained in plaintiff['s] complaint[],"
    
    Edwards, 357 N.J. Super. at 202
    , and "not concern [ourself] with plaintiff's
    ability to prove [his] allegations," 
    Wrenden, 436 N.J. Super. at 125
    (quoting
    Printing 
    Mart-Morristown, 116 N.J. at 746
    ). To that end, plaintiff has pleaded
    a direct claim of negligent infliction of emotional distress sufficient to withstand
    a motion to dismiss for failure to state a claim.
    III.
    Finally, plaintiff asserts that the motion judge erred in dismissing his
    remaining negligence and bailment. Defendants assert that plaintiff has not
    established the elements necessary for a negligence claim, denies that plaintiff's
    cat has a replacement value, and denies that a bailment relationship exists. As
    to plaintiff's bailment claim, defendants first assert that while the cat was in their
    possession, they acted in accordance with the agreement between them and
    plaintiff regarding the handling of the cat's body. Second, defendants assert that
    plaintiff's pleading of such a claim necessarily defeats his other negligent
    infliction of emotional distress claims because it "is an admission that [plaintiff]
    believes that the cat is simply property[.]" 5
    5
    Pleading in the alternative does not prevent plaintiff from stating a claim upon
    which relief may be granted. Rule 4:5-6 permits pleading in the alternative, and
    A-1226-19
    19
    A negligence cause of action has four elements: "(1) a duty of care, (2) a
    breach of that duty, (3) actual and proximate causation, and (4) damages."
    Jersey Cent. Power & Light Co. v. Melcar Utility Co., 
    212 N.J. 576
    , 594 (2013).
    "In most negligence cases, the plaintiff is not required to establish the applicable
    standard of care." Davis v. Brickman Landscaping, Ltd., 
    219 N.J. 395
    , 406
    (2014). Instead, "[i]t is sufficient for [the] plaintiff to show what the defendant
    did and what the circumstances were," wherein the jury would be "competent to
    determine what precautions a reasonably prudent [person] in the position of the
    defendant would have taken."
    Id. at 406-07
    (first and second alteration in
    original) (quoting Sanzari v. Rosenfeld, 
    34 N.J. 128
    , 134 (1961)).
    Plaintiff asserts that defendants owed him a duty, which they breached, as
    to failing to take reasonable precautions to prevent animal bites at their facility,
    failing to obtain plaintiff's informed consent to decapitate his cat in order to test
    for rabies, failing to inform plaintiff of the alternative procedures that could
    have been utilized, and failing to inform plaintiff that his cat's head had been
    removed and not returned for the viewing at Hamilton Pet Meadow. He has
    sufficiently pleaded that defendant's actions caused the harm alleged, that he
    the sufficiency of one claim combined with an insufficiency in an alternative
    does not render a pleading insufficient.
    A-1226-19
    20
    suffered damages, and McDougall does not prevent defendant's recovery as to
    these claims. Plaintiff has therefore sufficiently stated claims of negligence to
    withstand a motion to dismiss for failure to state a claim.
    "A bailment may be created by contract, either express or implied, or by
    operation of law or statute." LaPlace v. Briere, 
    404 N.J. Super. 585
    , 598 (App.
    Div. 2009). A bailor-bailee relationship is created "when a person leaves his
    chattel on the premises of another 'if the latter is given primary control of the
    chattel for the time being.'"
    Ibid. (quoting Moore's Trucking
    Co. v. Gulf Tire &
    Supply Co., 
    18 N.J. Super. 467
    , 469-70 (App. Div. 1952)). "Inherent in the
    bailment relationship is the requirement that the property be returned to the
    bailor, or duly accounted for by the bailee, when the purpose of the bailment is
    accomplished, or that it be kept until it is reclaimed by the bailor."
    Ibid. (quoting 8A Am.
    Jur. 2d. Bailments § 1 (1997)). Where the subject of a bailment is either
    not returned, returned damaged to the bailor, or is lost, "the bailor may be able
    to recover under theories of either conversion or negligence."
    Id. at 600.
    After
    a plaintiff establishes that a bailor-bailee relationship exists and that there was
    a loss of goods while the goods were in the bailee's possession, "a presumption
    of negligence arises, requiring the bailee to come forward with evidence to show
    A-1226-19
    21
    that the loss did not occur through its negligence or that it exercised due care."
    Jasphy v. Osinski, 
    364 N.J. Super. 13
    , 19 (App. Div. 2003).
    Plaintiff asserts that by leaving his cat's body with RBVH, a bailor -bailee
    relationship was created, and defendant's "fail[ure] to prevent the avoidable loss
    of [the cat's] head, and . . . fail[ure] to secure the return of [the cat's head] where
    recovery was possible" violated that relationship. Defendant acknowledges that
    plaintiff's cat was within their possession with plaintiff's consent, and their
    purpose was to return plaintiff's cat in a condition sufficient for a showing at
    Hamilton Pet Meadow, which plaintiff made known multiple times. Defendant
    had the capability of ensuring that plaintiff's cat was tested for rabies in such a
    way that the entire body would be returned but failed to inform plaintiff of that
    possibility despite plaintiff clearly informing RBVH that he intended to have a
    showing of his cat's body prior to cremation. Because plaintiff placed his cat's
    body in defendant's primary control and defendant returned it in a damaged
    condition, plaintiff adequately pleaded a claim of bailment.
    Reversed and remanded. We do not retain jurisdiction.
    A-1226-19
    22