Jeanna Mack v. Board of Trustees, Public Employees' Retirement System ( 2024 )

NOT FOR PUBLICATION WITHOUT THE
APPROVAL OF THE APPELLATE DIVISION
This opinion shall not "constitute precedent or be binding upon any court ." Although it is posted on the
internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.
SUPERIOR COURT OF NEW JERSEY
APPELLATE DIVISION
DOCKET NO. A-1072-22
JEANNA MACK,
Petitioner-Appellant,
v.
BOARD OF TRUSTEES,
PUBLIC EMPLOYEES'
RETIREMENT SYSTEM,
Respondent-Respondent.
___________________________
Submitted March 12, 2024 – Decided July 29, 2024
Before Judges Haas and Gooden Brown.
On appeal from the Board of Trustees of the Public
Employees' Retirement System, Department of the
Treasury, PERS No. xx6882.
Springstead & Maurice, attorneys for appellant (Alfred
F. Maurice and Lauren E. McGovern, of counsel and on
the briefs).
Matthew J. Platkin, Attorney General, attorney for
respondent (Janet Greenberg Cohen, Assistant Attorney
General, of counsel; Payal Y. Ved, Deputy Attorney
General, on the brief).
PER CURIAM
Jeanna Mack, a former employee of the Paterson School District, appeals
from the October 25, 2022, final agency decision of the Board of Trustees
(Board) of the Public Employees' Retirement System (PERS), denying her
application for ordinary disability retirement (ODR) benefits and rejecting an
administrative law judge's (ALJ's) finding that Mack was entitled to the benefits.
For the reasons that follow, we reverse the Board.
I.
We glean these facts from the record. Mack was employed by the Paterson
Board of Education since 2001. She began as a parent liaison and then became
a paraprofessional. Ultimately, she served as a teacher's aide assisting students
with special needs at schools throughout the district. Even prior to her
employment with the district, Mack had suffered from vision problems and was
diagnosed with keratoconus, an incurable eye condition. Although Mack had
lived with the condition for over twenty years, her vision continued to
deteriorate over time, eventually causing her to take a medical leave of absence
during the 2019 to 2020 school year.
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In August 2020, Mack's optometrist, Dr. William Goldsmith, cleared her
to return to work with certain accommodations. In an August 19, 2020, letter,
Goldsmith specified:
This letter is to inform you Jeanna Mack is able
to return back to work starting on August 19, 2020, with
a modified work schedule. She is cleared to work part-
time, no more than [three] hours per day, [three] days
per week. Flare-ups may occur [one to two] times per
week, each occurrence leaving her near, peripheral, and
depth perception [incapacitated] for hours at a time[.]
This causes difficulty performing her job at a full-time
level. The modified scheduling is ongoing due to
[k]eratoconus not having a cure and the need for follow
up appointments to help with management[.]
Goldsmith provided additional documentation to the district on September
2, 2020, stating that Mack's condition of ocular keratoconus resulted in "no
vision" in the right eye, "poor vision" in the left eye, and eyeglasses did not
correct the impairments. Goldsmith described Mack's symptoms as "[b]lurred"
vision with "[s]ensitivity to bright lights, sun, . . . and . . . glare." He reported
that Mack had impaired "night vision," and that several essential job functions
could not be performed, including reading books, handouts, computers, white
boards, and black boards. Goldsmith explained that Mack could not "see[ or]
read" text that appeared "too small [or] too bright." Goldsmith recommended
"[e]nlarged print" for "all materials" as a reasonable accommodation. He also
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recommended "access to [PowerPoint] slides" in classrooms, meetings, and
workshops. Finally, Goldsmith noted that job duties involving "[p]hysical
demands" and "[peripheral]" and "depth perception" could pose a threat to
Mack's health and safety as well as the health and safety of others.
After Mack submitted an accommodation request supported by
Goldsmith's documentation and engaged in the interactive process, the district
determined it could not accommodate her because her doctor's recommendations
made it impossible for her to perform essential tasks. As a result, on September
21, 2020, Mack applied for ODR benefits at the district's suggestion, and, on
September 30, 2020, Mack left her employment with the district. Esther Boone,
a district human resources employee, assisted Mack in submitting an online
ODR application that described Mack's disability as "ocular keratoconus," with
"poor vision" in the left eye, and "no vision" in the right eye (emphasis omitted).
The application also indicated that "eye[]glasses [did] not correct vision," and
"all visual tasks for distance and near life activities [were] limited" (emphasis
omitted). With her application, Mack submitted medical documentation
prepared by Goldsmith reiterating Mack's condition and visual impairments as
well as a recommendation by another treating optometrist, Dr. Steven Sorkin,
that she undergo "corneal transplant [surgery]," a surgery typically
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recommended for severe cases of keratoconus. Sorkin described keratoconus as
the thinning of the cornea that causes it to "gradually bulge[] outward into a
cone shape," resulting in "blurred vision," "light sensitivity and glare," and
confirmed that Mack was "unable to properly perform her work duties[] due to
her limited vision caused by keratoconus."
On March 18, 2021, after reviewing the medical documentation, the Board
denied Mack's ODR application, finding Mack was "not totally and permanently
disabled from the performance of [her] regular and assigned duties pursuant to
N.J.S.A. 43:15A-42 and relevant case law." Mack filed an administrative appeal
and the Board transmitted the matter to the Office of Administrative Law (OAL)
for a hearing, which was conducted by an ALJ on January 6, 2022. At the
hearing, Mack testified along with Goldsmith and Sorkin in support of her
application. In opposition, the Board presented John Boozan, who was qualified
as an expert in the field of ophthalmology.
Mack, who was then fifty-six years old, testified that her job duties
included accompanying special needs students to their classes and assisting them
with their lessons. Given her visual impairments, Mack stated she was unable
to help the students with their reading and writing assignments because she
could not decipher information from a book, handout, computer screen,
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blackboard, whiteboard, or projector. She testified that during her last
assignment at the "science and technology school," while accompanying her
student, she had difficulty navigating "three different floors in one building."
She explained that she "almost tripped . . . twice" "going up and down stairs
with the hallway full of kids." Further, at times, when she was required to
supervise an entire class consisting of eighteen to twenty students during a
teacher's temporary absence from the classroom, Mack found the task
challenging under the circumstances.
Mack explained that she was diagnosed with keratoconus over twenty
years earlier and her vision had started to deteriorate over time, leading to her
approved medical leave of absence during the 2019 to 2020 school year. Mack
described "[her] world" as "blurry every day" and said she has extreme
sensitivity to light that required her to wear "tints on [her] glasses to try to help
cut down the light." She explained that she frequently suffered from "flareups"
from "light around [her]." During the flareups, which would "last[] two to three
days," her right eye would "drip[]" and she would be incapacitated. Mack
explained that "[her] life [was her] left eye." She could read with her left eye,
but only if the font was large enough. Otherwise, "nothing's clear."
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Mack stated that on her doctor's advice, she had tried using contact lenses
to improve her vision, but the experience was "[s]cary" because she could not
see what she was doing to put the lenses in her eyes and then she had difficulty
getting the lenses out of her eyes. After the experience, "[she] couldn't do
anything" for several days. By the time she was willing to try using contact
lenses again, "[she] had no coverage" and could not afford the expense.
As her condition worsened, her "daily activities . . . changed" and simple
tasks like "[b]athing, cooking, [and] cleaning" became "complicated." She lived
with her daughter who had to assist her with "everything." Mack recounted that
after her leave of absence, she tried to return to work because she loved her job
and she loved helping people. She submitted her doctor's documentation to the
district for an accommodation so that she could return to work, but she was
denied and told to apply for ODR. She explained that Boone had to assist her
with the ODR application because the font was "too small" for her to read.
Mack testified that over the years, Dr. Goldsmith was her "primary
eyecare doctor." She was later referred to Drs. Sorkin, Theodore Perl, and
Shyam Patel, who were all corneal specialists working in the same practice.
Mack started seeing Sorkin in 2019. She saw Perl on August 5, 2019, and Patel
on August 26, 2021. Both Perl and Patel are ophthalmologists.
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Goldsmith testified that he was a licensed optometrist and had been in
practice for forty-six years.1 He had been treating Mack for "[a]t least [twenty]
years," conducting annual eye examinations, and had diagnosed her with
keratoconus "early on." He described keratoconus as "a progressive disease"
that "causes the center of the eye to drop below the normal center." He explained
that "the cornea normally is . . . nice and curved . . . like the surface of a ball"
but with keratoconus, "[t]he structure weakens and the vision drops off because
you get very high irregular astigmatism [2] which really can[not] be corrected
properly with glasses." In his opinion, keratoconus become disabling "when the
best corrective vision falls below what's generally usable."
Goldsmith testified that in addition to treating with glasses in the early
stages, the condition "can be treated with contact lenses that would cover up the
eye and slow down the progression." Goldsmith never prescribed contact lenses
for Mack because she needed "specialty" lenses that he generally did not
prescribe. Goldsmith also described a "new" treatment called "collagen cross-
1
Goldsmith was admitted without objection as an expert in optometry. He
testified he had attended four years at Pennsylvania College of Optometry but
did not attend medical school. He specified that unlike an ophthalmologist, he
did not perform surgery.
2
Astigmatism is an imperfection in the eye's curvature whereby "the front part
of the eye" is "oval almost like a pointy football," "[i]nstead of being round."
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linking" which "stabilizes the . . . structure of the center of the cornea so it does[
not] continue to change shape." Goldsmith further stated that corneal transplants
were also a treatment option.
According to Goldsmith, "[w]hen [he] first met [Mack], she was able to
get around even with blurred vision." However, over time, her vision has
progressively decreased. Now, her right eye is "blind" with vision readings of
"less than 20/400." Her left eye is "around 21/50." Goldsmith explained that
vision readings, also known as visual acuity measurements, indicate the clarity
or sharpness of one's vision. He testified that they are typically measured at a
distance of twenty feet from an eye chart, with the top number of the reading
representing "the test distance" and the bottom number representing the distance
at which a person with normal vision can read the same line. Stated differently,
it is a comparison between what Mack sees and what a person with normal vision
sees.
For example, 20/20 vision, which is considered normal, means a person
can see clearly at twenty feet what someone with normal vision should be able
to see at that distance. On the other hand, 20/200, which is considered "legal
blindness," means Mack can see at twenty feet what a person with normal vision
sees at 200 feet. Goldsmith stated that "legal blindness is a matter of acuity,"
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so a person may "still see things" but cannot identify the object due to the
blurriness. Goldsmith recounted that Mack "has trouble reading up close and
seeing far." He said Mack "was able to legally qualify for a driver's license" up
until 2018 because "one eye c[ould] see 20/50" even though "the other eye [was]
blind."
Goldsmith verified that he prepared the supporting medical
documentation for Mack's leave of absence after reviewing her job
requirements. He reiterated that because of her blurred vision, "reading papers,
identifying people from a very long distance, [and] using a computer would all
be . . . out of reach for her" without "specialized equipment" with "tremendous
magnification." Goldsmith also prepared the medical documentation to support
Mack's accommodation request, reaffirming her "blurry" vision and difficulty
with "bright lights." Additionally, Goldsmith submitted information to the
Board regarding Mack's vision to support her ODR application. Goldsmith did
not believe his opinions or recommendations were contradictory but consistent
with Mack's history, his medical findings at the time, and the district's responses.
After the ODR application was submitted, Goldsmith conducted an
examination of Mack's eyes on July 24, 2021, during which he discovered that
the vision in Mack's left eye had decreased. Mack's left eye "was around
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20/300," meaning "a normal person can go 300 feet away" and see what Mack
could "barely" see at twenty feet. Her right eye remained at 20/400. Mack
reported to Goldsmith that her symptoms continued to include "[g]lare, . . .
increased sensitivity to light and blurriness." As a result of the examination,
Goldsmith determined that Mack's keratoconus was "not progressing the way it
normally does" and the condition was "getting worse." Goldsmith testified that
the standard for legal blindness was "20/200 with best correction" and Mack's
vision during the July 2021 examination was "actually below" the standard for
legal blindness.
In a July 24, 2021, letter, Goldsmith wrote that the condition had caused
"massive irreversible scarring on both of [Mack's] corneas leading to significant
vision loss that cannot be corrected with glasses or contacts." 3 He described
"scarring" as "the irreversible shape of the front of [Mack's] eye ," which,
"[i]nstead of being round," is a "cone shape" that cannot be "alter[ed]."
Goldsmith opined that Mack was permanently disabled from her job as a
teacher's aide and no longer able to perform her duties. He believed it unlikely
3
Goldsmith reiterated this finding in a December 13, 2021, narrative report.
On cross-examination, Goldsmith was questioned about the fact that Patel's
August 26, 2021, report noted "no scarring" for both eyes.
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that Mack would regain her sight "without some kind of medical intervention,"
and, although she was "a possible" corneal transplant candidate, he left that
ultimate recommendation to a surgeon and acknowledged there was "no
guarantee" even with the surgery.
Sorkin, also a licensed optometrist, 4 had been practicing "[g]oing on
[twenty-nine] years." He had specialized in "specialty contact lenses" for
"[a]bout [twenty] years" and saw "at least" ten keratoconus patients "per day" in
his current practice. He described keratoconus as
a condition of the cornea in which the cornea develops
weakening, thinning and bulging and as it progresses
through . . . the process of keratoconus[,] patients will
notice decreased vision with the inability to be
corrected with . . . glasses.
They'll complain of glare, halos, light sensitivity,
tearing and also poor vision and as it progresses [it]
becomes much more difficult to correct them with even
contact lenses and some patients will require corneal
transplantation surgery. [5]
4
Sorkin, who held "an optometry degree from . . . SUNY Optometry," was also
admitted as an expert in the field of optometry without objection.
5
Sorkin explained that in some patients, keratoconus "starts and . . . stops." He
opined that "it could be stable for a number of years and then progress and then
[in] other patients it just rapidly progresses."
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Sorkin testified that he examined Mack on August 6, 2019,6 and
September 23, 2020. During the 2020 examination, Mack complained of
symptoms common in severe keratoconus patients, including "dryness, foreign
body sensation, tearing and light sensitivity." Sorkin conducted "visual acuity"
testing with "a Snellen chart," and a slip-lamp examination through a
biomicroscope.7 During the testing, Mack's measurement was 20/200 for the
left eye. Because she could not read the eye chart from twenty feet away with
her right eye, the right eye test was administered by "counting fingers." Sorkin
noted that Mack's "visual acuity had declined" since her 2019 visit and "she was
much more symptomatic" than she had been during the 2019 examination.
Because Mack's "current level of visual acuity with the glasses . . . was
not sufficient," Sorkin discussed the possibility of treating her condition with
specialized custom-made contact lenses. He also discussed the associated fees.
However, he was aware that Mack had attempted to use contact lenses in the
6
Sorkin was cross-examined on his assessment in the August 6, 2019, report,
where he noted "keratoconus[] stable[] bilateral." He was also questioned about
Perl's report a day earlier on August 5, 2019, which noted "[n]o progression
since 2017." On re-direct examination, Sorkin clarified that a person with stable
keratoconus could have diminished visual acuity.
7
During other examinations, "[c]orneal topography[]" was used to "measure[]
the shape of the cornea."
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past but was "not able to tolerate them," which was not uncommon for patients
with severe keratoconus like Mack. Sorkin also talked to Mack about the
possibility of "a corneal transplant," which she had discussed with Perl the year
prior.
Sorkin confirmed that he had completed a form in 2020 in support of
Mack's ODR application. He reiterated that given her condition and her visual
acuity at that time, she could no longer perform her normal duties as a teacher's
aide and there was no possibility of significant improvement. Sorkin
acknowledged that his conclusion was based "50-50" on "her examination and
her subjective complaints." Nonetheless, he affirmed his conclusion
notwithstanding the fact that Mack's keratoconus was stable in 2020. In his
opinion, Mack was incapacitated from performing her job duties even with
stable keratoconus.
Sorkin believed that even if Mack tried contact lenses, success was
unlikely given "her history of being intolerant of the lenses in the past" and "the
fact that her keratoconus had progressed" since "she had tried them." Sorkin
noted that Patel, who had seen Mack more recently than he had on August 26,
2021, agreed in his report that given Mack's history of intolerance and continued
"progression" of keratoconus particularly in the right eye, contact lenses were
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not a viable solution and recommended "corneal transplantation surgery"
instead.8
Sorkin pointed out that although Patel had also suggested collagen cross-
linking as an option, "Patel had found [that] her cornea[s were] not thick enough
for the procedure to actually be done effectively." In Sorkin's opinion, Mack
was not a good candidate for the collagen cross-linking "because of the severity
of the keratoconus" and "the only option . . . [was] to do a corneal transplant"
notwithstanding the "unknown" and "unpredictable" outcome of transplant
surgery. Sorkin explained that despite the effectiveness of treating keratoconus
with corneal transplants, there was still the "possibility of rejection, infection,"
and a lengthy recovery period.
Boozan9 testified that in his practice, he treated "a couple keratoconus
patients a month." He confirmed that he conducted a half-hour long independent
8
Sorkin compared Perl's examination of Mack in 2019 with Patel's examination
of Mack in 2021. According to Sorkin, when Perl saw Mack, "at that point
everything was stable" and corneal transplant surgery was not recommended.
However, "[w]hen . . . Patel saw [Mack] two years later[,] he had noted that her
topography . . . and her visual acuity had declined."
9
Boozan "[g]raduated from Princeton University, Cincinnati College of
Medicine, [and] New York Eye Ear Infirmary." He completed a "three-year
residency in ophthalmology," is "board-certified with lifetime certification in
ophthalmology," and has "an active clinical practice." According to Boozan,
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medical examination of Mack at the Board's request. He prepared a report dated
January 14, 2021, based on his examination of Mack and review of her job
description. Boozan also examined the medical records of Goldsmith, Sorkin,
Perl, and Patel to prepare his report. He prepared a supplemental report on
August 15, 2021, after reviewing additional medical records from Goldsmith.
During the January 14 examination, Boozan used the Snellen chart,
"refracted" both eyes by looking into her eyes with a "[r]etinoscope ," "did . . . a
slit-lamp exam," which is "a narrow beam of . . . light . . . with high
magnification . . . down to one tenth of a millimeter in size," and "used the
ophthalmoscope to check her optic nerve and retina." He "took a history" from
Mack and recorded "'a history of bilateral keratoconus.'" Mack told Boozan "she
did not see well, but [did not] know why," and her "biggest complaint" was
"glare in both eyes which bothered her on a daily basis." Boozan described
Mack's complaint of glare as "subjective." He found subjective complaints by
patients to be less trustworthy than objective testing. Boozan reported that Mack
had "moderate compound myopic astigmatism where she has myopia and also
myopic astigmatism in her right eye with less than 20/200 vision." On the other
unlike an optometrist, an ophthalmologist has to complete "four years of medical
school, a year of internship and at least three years of a residency program."
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hand, "[t]he left eye has less myopia, a little bit more astigmatism with better
vision." Boozan defined myopia as being "nearsighted," meaning "[y]ou
can[not] see distance without glasses, but you can see near."
Boozan also reported that he did not find any "scarring or vertical striae."
Boozan explained the significance of that finding as follows:
Keratoconus is a progressive corneal thinning which
leads to scarring in the cornea and . . . the vertical striae
are stress lines from the progressive curvature
steepening and the thinning of the cornea and those are
signs of more significant disease and I did not see any.
Based on his finding of "lack of scarring and striae[,] which are symptoms
of advanced disease," Boozan concluded Mack had "stable keratoconus."
According to Boozan, Mack "did not have advanced keratoconus nor
progressive keratoconus" and "there[ was] no reason why her vision should have
deteriorated." In that regard, Boozan agreed with Perl's August 5, 2019, finding
and discounted the other doctors' findings. He noted that the vison acuity
measurements "between the doctors [have] fluctuated" and been inconsistent,
and they have never seen "scarring" or "striae." Boozan did not believe that the
poor visual acuity readings recorded by Goldsmith and Sorkin were correct.
Accordingly, Boozan opined that Mack was not totally and permanently
disabled from her job duties when she applied for disability back in September
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2020. Boozan further testified that his opinion did not change after reviewing
Goldsmith's updated visual acuity measurements because they were not the best
measurements. Boozan explained that Mack's "eye was never refracted,"
meaning "she probably had her glasses on and they just took what her vision
was" without "check[ing] whether the prescription had changed." Boozan
maintained his position even after reviewing Patel's more recent August 26,
2021, examination report.
On August 19, 2022, the ALJ issued a decision reversing the Board's
original determination denying Mack ODR benefits. The ALJ detailed Mack's
testimony, describing her responsibilities as a paraprofessional, her daily
challenges as her vision began to deteriorate, and the events leading to her
submission of an application for ODR benefits. He found "Mack to be a very
credible witness and party, who only reluctantly and as a last resort, was forced
to leave her job [and] elected to file for ordinary disability." (Emphasis
omitted). He noted that "if [Mack] could return to her old job, she would, but
the District itself by denying [her] effort to return part-time, recognized
that . . . Mack would be unable to perform the duties required, even on a part-
time basis."
The ALJ elaborated:
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Although somewhat embarrassed by her
condition, . . . Mack offered clear testimony about what
she needs to do just to cope with the daily challenges of
her vision problems. It should be noted here, and
supports the credible and open nature of her testimony
that throughout the entire proceeding, which was held
over Zoom, . . . Mack was testifying from a darkened
room, with only one light on and the shades drawn to
keep outside light from coming in, periodic breaks in
her testimony were needed, and she often sat at an angle
to avoid too much light from coming into her eyes,
including the glare of the computer screen.
The ALJ also found Goldsmith "to be a credible witness on all fronts, in
his capacity as . . . Mack's primary optometrist." The ALJ found that Goldsmith
"provided very specific and understandable details about . . . Mack's condition,"
including "limitations with life activities, and challenges with essential job
functions." The ALJ pointed out that although Goldsmith "cleared" Mack to
return to work after her leave of absence, Goldsmith "did not believe . . .
that . . . Mack could return to work on a full-time basis" and "sought reasonable
accommodations" on her behalf. Similarly, the ALJ found Sorkin to be a
credible witness based on his "demeanor" and "the content" of his testimony.
The ALJ discussed Sorkin's recommendation of purchasing "expensive contact
lenses which would hopefully modify and improve [Mack's] vision" but
recognized that Mack "was in the middle of an unpaid leave of absence," and
"did not have the necessary funds available."
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In contrast, the ALJ determined that Boozan's testimony was not credible
and "not truly reflective of the challenges [Mack] faces on a daily basis."
(Emphasis omitted). The ALJ explained that Boozan only examined Mack once,
"was not familiar with her long history of eyesight problems," and was "the only
person in th[e] case who concluded that . . . Mack [was] not disabled." Although
Boozan "is an ophthalmologist" who is "familiar with the condition" and has an
"impressive medical pedigree," according to the ALJ, Boozan admitted he did
not specialize "[i]n dealing with patients [with] keratoconus" and "seemed more
concerned as he testified about defending his reputation than about . . . Mack's
overall condition."
"[A]fter observing [Boozan] and listening to his testimony that essentially
disregard[ed] . . . or ignore[d] the statements and medical support provided by
. . . Goldsmith and Sorkin, who were far more familiar with . . . Mack by treating
her on a regular basis," the ALJ concluded he was "unable to rely on [Boozan's]
expert testimony, as it [was] not truly reflective of the challenges . . . Mack
face[s] on a daily basis just to get through the day," (emphasis omitted).
According to the ALJ, "while [he was] not allowed to disregard [Boozan's]
testimony," he found that most of "Boozan's testimony and conclusion that . . .
Mack [was] not disabled should be disbelieved."
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The ALJ explained:
During his testimony, . . . Boozan made several
contradictory statements and conclusions that seemed
clear he was not thoroughly familiar with the
challenges . . . Mack was facing. He admitted that he
had not testified in court for three years, had never
testified for a petitioner. Though his credentials in the
field were somewhat impressive, he came across as a
witness biased in favor of [the Board's] position,
thereby taking away from his credibility as a witness.
Among the inconsistencies was not taking a full
history from . . . Mack, not providing support for his
finding that "[ . . . ]Mack could not have decompensated
so quickly when she had this condition for [thirty]
years." Without being a specialist in the area, he
s[t]ated that the glare . . . Mack suffers from is not
related to keratoconus. He went on to criticize the
findings of both . . . Goldsmith and . . . Sorkin, each of
whom were far more familiar with . . . Mack's condition
and treated her for many years.
....
In his supplemental report dated August 15,
2021, . . . Boozan continued to ignore the findings of
. . . Mack's two treating physicians, as well as a third
doctor . . . she had seen, each of whom determined
within a reasonable degree of medical certainty that the
[k]eratocon[]us was significantly impairing . . . Mack's
ability to see and do activities of daily living.
....
. . . Boozan's conclusion also ignores the
District's determination that it cannot accommodate
her, with the limitations that she has.
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The ALJ concluded that Mack "exceed[ed] the[] threshold requirements
. . . to be eligible for [ODR benefits]." The ALJ found Mack was "fully disabled,
unable to return to work, unable to complete activities of daily life without
assistance," and therefore "entitled to an award of ordinary disability ,"
(emphasis omitted). As such, the ALJ reversed the Board's determination
denying Mack's application for ODR benefits based on "the opinion of her
treating physicians, as well as her own very credible description of her
condition, and the inability of her employer to accommodate her significant
limitations when she tried with medical support to return to work on a part-time
basis."
The Board filed exceptions to the ALJ's decision. On October 25, 2022,
the Board issued a final administrative decision, rejecting the ALJ's decision and
reaffirming its original denial of benefits. In its decision, the Board "adopt[ed]
the ALJ's factual findings," but made "additional findings of fact." First, the
Board highlighted Boozan's academic, medical, and professional credentials,
and distinguished ophthalmologists from optometrists, specifying that
ophthalmologists "complete four years of medical school, three years of
residency, and perform surgery," while optometrists "go to optometry school for
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four years, cannot perform surgeries, and mostly perform routine eye exams for
glasses and contacts."
Next, the Board detailed inconsistencies in Mack's visual acuity tests and
conflicting medical findings as follows:
Boozan performed an eye exam on . . . Mack where he
found that she has myopic (i.e., nearsighted)
astigmatism in her right eye with less than 20/200
vision at distance. In the left eye, Mack had less
myopia but a little bit more astigmatism with better
vision at 20/80 for distance. For nearsighted vision,
Mack had 20/400 vision in both eyes. . . . Boozan
indicated that the 20/400 result for nearsighted vision
in the left eye does not make sense in light of the 20/80
reading for distance vision. A reading of 20/400 is
much worse than a reading of 20/80. . . . Boozan
explained that when testing near vision and far vision
at the same time in keratoconus patients, near vision
should always be better because the target is closer and
much bigger, making it easier to see.
. . . Boozan also explained that the results of the
left eye testing did not make sense in terms of the rate
of decompensation in visual acuity because in his
experience of treating keratoconus patients, vision does
not decompensate this quickly in patients who have had
the disease long term. He also pointed out the
inconsistent visual acuity readings between her treating
physicians. For example, on August 5, 2019, [Perl]
. . . determined her visual acuity to be 20/150 in the
right eye and 20/60 in the left eye. The next day, on
August 6, 2019, . . . Sorkin determined her visual acuity
to be 20/80 in the right eye and 20/50 in the left eye.
. . . Boozan's testing did not reveal scarring, striae or
stress lines, curvature steepening of the cornea, or
A-1072-22
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thinning of the cornea, all of which would be signs of a
significant disease. . . . Boozan's findings were
consistent with [Patel's] . . . findings on August 26,
2021, which found no scarring or striae or any
worsening of pre-existing bowing and thinning.
[(Citations omitted).]
Critically, the Board rejected the ALJ's finding that Mack's "'entire
testimony was credible,'" stating that the finding was not "'supported by
sufficient, competent, and credible evidence in the record'" (quoting N.J.S.A.
52:14B-10(c)). According to the Board, "Mack's testimony about her condition,
her symptoms, her job description, the disability application process, and
examination by . . . Boozan was not credible or consistent." The Board stated
Mack "inconsistently described what she could or could not see," "was not able
to identify or approximate when the symptoms she considers disabling, such as
the glare, actually began," was unable "to estimate whether or not it was ten
years since her symptoms began," and "was not able to identify or approximate
when she began having trouble performing her job duties." Further, the Board
found that Mack was "inconsistent" about her reasons for refusing a contact lens
trial, "inconsistently" described "her job duties, obligations, and
responsibilities," and provided an incredulous account of how she completed the
online disability application with Boone's assistance.
A-1072-22
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Next, the Board rejected the ALJ's legal conclusions, determining that "the
ALJ solely relied on . . . Mack's subjective complaints about disability and failed
to explain how . . . Goldsmith and Sorkin's testimony supported the conclusion
that . . . Mack [w]as totally and permanently disabled from her job duties." The
Board found that Mack "failed to satisfy her burden that she was totally and
permanently disabled at the time she left employment in September 2020."
Further, the Board determined "Boozan's conclusion was more in accordance
with . . . Mack's medical history, the results of her objective eye examinations,
and the opinions of her treating ophthalmologists." Thus, the Board credited
Boozan's opinion and rejected the opinions of Mack's doctors.
According to the Board, Boozan's opinion "deserve[d] greater weight"
than the opinions of Goldsmith and Sorkin because Boozan's "education and
experience as an ophthalmologist [was] far superior to [their] education and
experience." Further, the Board noted that Boozan's objective findings "were
consistent with . . . Perl and . . . Patel's findings," and Boozan "did not base his
conclusion solely on visual acuity like . . . Goldsmith and . . . Sorkin did," as
visual acuity tests have "a subjective component that requires the patient to give
answers."
The Board explained,
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25
[d]ue to the inconsistent visual acuity readings
throughout the record, . . . Boozan's objective testing is
a more reliable indicator of whether . . . Mack is
actually totally and permanently disabled from her job
duties. The Board therefore finds that . . . Boozan's
objective testing revealed that . . . Mack was not totally
and permanently disabled from her job duties, and is far
more reliable than her other physicians who relied on
. . . Mac[k]'s subjective complaints.
Additionally, the Board rejected Goldsmith's "biased and inconsistent
opinions regarding . . . Mack's condition" as "not reliable or credible." The
Board emphasized that in Goldsmith's September 2019 questionnaire supporting
Mack's request for medical leave, Goldsmith stated that Mack could not
"perform her job duties" and had "no usable vision in her right eye ." However,
one year later, Goldsmith wrote an August 19, 2020, letter indicating that "Mack
could return to work on modified duty." One month later, on September 16,
2020, Goldsmith "filled out a form saying that . . . Mack was totally and
permanently disabled from her job duties." Additionally, in Goldsmith's July
24, 2021, letter, he indicated that Mack "had 'massive irreversible scarring' on
her corneas," even though his examination report "from the same day" did not
include that detail, and no other physician found evidence of scarring. Based on
these discrepancies, and Goldsmith's "long-standing relationship" with Mack,
A-1072-22
26
the Board concluded that Goldsmith "appears to support [Mack] when she
requests it" and his opinion could not be relied upon.
Similarly, the Board found Sorkin's testimony unreliable because both his
August 6, 2019, and September 30, 2020, examinations noted that Mack's
"keratoconus was 'stable.'" "However, in 2020[,] he determined that Mack was
totally and permanently disabled" although "he was unable to perform a
topography test to measure the shape of . . . Mack's cornea" during his 2020
examination. Sorkin also "admitted that his conclusion . . . was based, in part,
on [Mack's] subjective complaints." Thus, the Board rejected the ALJ's
conclusion that Sorkin's testimony was reliable based on Sorkin's failure to
perform an objective topography test and reliance on Mack's subjective
complaints.
Finally, the Board rejected the ALJ's finding that Mack met her burden of
establishing that she is "incapable of performing duties" as a paraprofessional in
general, and criticized the ALJ for not "identify[ing] which duties . . . Mack
could not perform." The Board also rejected the ALJ's finding that the district's
denial of Mack's accommodation request was "a contributing factor in
determining that Mack was totally and permanently disabled," noting that the
school's denial of the request was in the context of the Americans with
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27
Disabilities Act, 42 U.S.C. §§ 12101 to 12213, and "not relevant to the
determination of whether . . . Mack is totally and permanently disabled from her
job duties as a paraprofessional." As such, Mack's application for disability
benefits was denied. This appeal followed.
II.
At the outset, we acknowledge that our standard of review of an
administrative agency's decision is limited, In re Stallworth, 208 N.J. 182, 194
(2011), and "[w]e recognize that agencies have 'expertise and superior
knowledge . . . in their specialized fields," Hemsey v. Bd. of Trs., Police &
Firemen's Ret. Sys., 198 N.J. 215, 223 (2009) (omission in original) (quoting In
re License Issued to Zahl, 186 N.J. 341, 353 (2006)). Therefore, we will not
reverse an agency's decision "'unless there is a clear showing that it is arbitrary,
capricious, or unreasonable, or that it lacks fair support in the record.'" Mount
v. Bd. of Trs., Police & Firemen's Ret. Sys., 233 N.J. 402, 418 (2018) (quoting
Russo v. Bd. of Trs., Police & Firemen's Ret. Sys., 206 N.J. 14, 27 (2011)).
To determine whether an administrative agency's decision is arbitrary,
capricious, or unreasonable, we must assess:
(1) whether the agency's action violates express or
implied legislative policies, that is, did the agency
follow the law;
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(2) whether the record contains substantial evidence to
support the findings on which the agency based its
action; and
(3) whether in applying the legislative policies to the
facts, the agency clearly erred in reaching a conclusion
that could not reasonably have been made on a showing
of the relevant factors.
[Allstars Auto Grp., Inc. v. N.J. Motor Vehicle
Comm'n, 234 N.J. 150, 157 (2018) (quoting Stallworth,
208 N.J. at 194).]
"The burden of proving that an agency action is arbitrary, capricious, or
unreasonable is on the challenger." Parsells v. Bd. of Educ., 472 N.J. Super.
369, 376 (App. Div. 2022).
Although we will not "substitute [our] own judgment for the agency's,"
Allstars Auto Grp., Inc., 234 N.J. at 158 (internal quotation marks omitted)
(quoting Stallworth, 208 N.J. at 194), we are not "'bound by an agency's
interpretation of a statute or its determination of a strictly legal issue,
particularly when that interpretation is inaccurate or contrary to legislative
objectives,'" Mount, 233 N.J. at 418-19 (internal quotation marks omitted)
(quoting Russo, 206 N.J. at 27). Nevertheless, "we defer to [agency] fact[-
]findings that are supported by sufficient credible evidence in the record."
McClain v. Bd. of Rev., Dep't of Lab., 237 N.J. 445, 456 (2019); see also
Quigley v. Bd. of Trs. of the Pub. Emps.' Ret. Sys., 231 N.J. Super. 211, 220
A-1072-22
29
(App. Div. 1989) ("In considering the appeal from the decision of the Board of
Trustees, we are cognizant that we are reviewing its findings and not those of
the administrative law judge.").
Turning to the governing statute and case law that control this retirement
plan, N.J.S.A. 43:15A-42 provides in pertinent part that:
A member [of PERS], under [sixty] years of age, who
has [ten] or more years of credit for New Jersey service,
shall, . . . upon his[ or her] own application or the
application of one acting in his[ or her] behalf, be
retired for ordinary disability by the board of trustees.
The physician or physicians designated by the board
shall have first made a medical examination of him[ or
her] . . . and shall have certified to the board that the
member is physically or mentally incapacitated for the
performance of duty and should be retired.
"Essentially, a qualified member who is permanently disabled for any
reason will qualify for ordinary disability." Patterson v. Bd. of Trs., State Police
Ret. Sys., 194 N.J. 29, 42 (2008). "The applicant for ordinary disability
retirement benefits has the burden to prove that he or she has a disabling
condition and must produce expert evidence to sustain this burden." Bueno v.
Bd. of Trs., Tchrs.' Pension & Annuity Fund, 404 N.J. Super. 119, 126 (App.
Div. 2008). Significantly, the member must also show the disabling condition
is total and permanent. See Richardson v. Bd. of Trs., Police & Firemen's Ret.
Sys., 192 N.J. 189, 195 (2007) (holding an applicant is not permanently and
A-1072-22
30
totally disabled if the applicant "can continue to work in some other capacity");
Bueno, 404 N.J. Super. at 124; Patterson, 194 N.J. at 42.
Mack argues that the Board "erred when it made additional findings of
fact that were incorrect, irrelevant[,] or unsupported by the evidence and then
incorrectly used these facts to overrule the [ALJ's] credibility decisions." The
Board counters that Mack has not met her burden of proving that the final
decision is "unreasonable and unsupported by sufficient credible evidence"
because her testimony was not credible and she "failed to offer reliable medical
expert testimony that she was totally and permanently disabled from the duties
of a paraprofessional."
Under N.J.S.A. 52:14B-10(c), "[a]ll hearings of a State agency required
to be conducted as a contested case under this act or any other law shall be
conducted by an [ALJ,]" who then issues a report and decision "recommend[ing]
findings of fact and conclusions of law" to the agency. "[U]pon a review of the
record submitted by the [ALJ]," the agency
may reject or modify findings of fact, conclusions of
law or interpretations of agency policy in the decision,
but shall state clearly the reasons for doing so. The
agency . . . may not reject or modify any findings of
fact as to issues of credibility of lay witness testimony
unless it is first determined from a review of the record
that the findings are arbitrary, capricious or
unreasonable or are not supported by sufficient,
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31
competent, and credible evidence in the record. In
rejecting or modifying any findings of fact, the agency
head shall state with particularity the reasons for
rejecting the findings and shall make new or modified
findings supported by sufficient, competent, and
credible evidence in the record.
[Ibid.]
An agency is "not at liberty to simply substitute its judgment for that of
the ALJ's." Cavalieri v. Bd. of Trs. of Pub. Emps. Ret. Sys., 368 N.J. Super 527,
534 (App. Div. 2004). ALJs are not to be considered "second-tier players or
hold an inferior status as factfinders." In re Hendrickson, 235 N.J. 145, 160
(2018). "When an ALJ has made factual findings by evaluating the credibility
of lay witnesses, the Pension Board may no longer sift through the record anew
to make its own decision, which will be affirmed if it is independently supported
by credible evidence." Cavalieri, 368 N.J. Super. at 534. Where the record,
"can support more than one factual finding, it is the ALJ's credibility findings
that control, unless they are arbitrary or not based on sufficient credible evidence
in the record as a whole." Id. at 537; see H.K. v. Dep't of Hum. Servs., 184 N.J.
367, 384-85 (2005) (criticizing an agency head for rejecting an ALJ's credibility
determinations of lay witnesses); Cavalieri, 368 N.J. Super. at 533-34 ("[T]he
Pension Board could not reverse an ALJ's factual finding based upon the
credibility of a lay witness without demonstrating that the ALJ's findings were
A-1072-22
32
'arbitrary, capricious or unreasonable or . . . not supported by sufficient,
competent, and credible evidence in the record'" (omission in original) (quoting
N.J.S.A. 52:14B-10(c))).
Critically, an agency's review of expert witness credibility determinations
is not subject to the same constraints as that of lay witness determinations. See
In re Adoption of Amends. to Ne., Upper Raritan, Sussex Cnty., 435 N.J. Super.
571, 584 (App. Div. 2014) ("[T]he limitation in N.J.S.A. 52:14B-10(c) does not
apply to the testimony of expert witnesses."); ZRB, LLC v. N.J. Dep't of Env't.
Prot., 403 N.J. Super. 531, 561 (App. Div. 2008) (explaining that expert
testimony is "not subject to the constraints of N.J.S.A. 52:14B-10(c)").
Nonetheless, we give "'due regard to the opportunity of the one who heard the
witnesses to judge . . . their credibility,'" In re Taylor, 158 N.J. 644, 656 (1999)
(quoting Close v. Kordulak Bros., 44 N.J. 589, 599 (1965)), and defer to
credibility findings "that are often influenced by matters such as observations of
the character and demeanor of witnesses and common human experience that
are not transmitted by the record," State v. Locurto, 157 N.J. 463, 474 (1999).
When evaluating expert testimony, generally, "where the medical
testimony is in conflict, greater weight should be accorded to the testimony of
the treating physician" as opposed to an evaluating physician who has
A-1072-22
33
examined the employee on only one occasion. Bialko v. H. Baker Milk Co., 38
N.J. Super. 169, 171 (App. Div. 1955). "Nevertheless, expert testimony need
not be given greater weight than other evidence nor more weight than it would
otherwise deserve in light of common sense and experience." Torres v.
Schripps, Inc., 342 N.J. Super. 419, 430 (App. Div. 2001) (citing In re
Yaccarino, 117 N.J. 175, 196 (1989)). Accordingly, "[t]he factfinder may
accept some of the expert's testimony and reject the rest." Id. at 430-31
(citing Todd v. Sheridan, 268 N.J. Super. 387, 401 (App. Div. 1993)).
Moreover, "a factfinder is not bound to accept the testimony of an expert
witness, even if it is unrebutted by any other evidence." Id. at 431
(citing Johnson v. Am. Homestead Mortg. Corp., 306 N.J. Super. 429, 438 (App.
Div. 1997)). "Indeed, a judge is not obligated to accept an expert's opinion, even
if the expert was 'impressive.'" State v. M.J.K., 369 N.J. Super. 532, 549 (App.
Div. 2004) (quoting State v. Carpenter, 268 N.J. Super. 378, 383 (App. Div.
1993)). "'[T]he weight to which an expert opinion is entitled can rise no higher
than the facts and reasoning upon which that opinion is predicated.'" State v.
Jenewicz, 193 N.J. 440, 466 (2008) (quoting Johnson v. Salem Corp., 97 N.J.
78, 91 (1984)). "This is particularly true when, as here, the factfinder is
confronted with directly divergent opinions expressed by the experts." M.J.K.,
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34
369 N.J. Super. at 549. The weight accorded to an expert's testimony can depend
on several factors, such as whether the expert is testifying regarding their
specialty, if their conclusions are largely based on the patient's subjective
complaints or on a cursory examination, and if their opinions are supported by
objective evidence corroborated or contradicted by other physicians. Angel v.
Rand Express Lines, Inc., 66 N.J. Super. 77, 86 (App. Div. 1961). The
factfinder, rather than a reviewing court, "is better positioned to evaluate the
witness' credibility, qualifications, and the weight to be accorded [his or ]her
testimony." In re Guardianship of DMH, 161 N.J. 365, 382 (1999).
Here, the ALJ observed Mack testify, describing her testimony as "clear,"
"detailed," and open about how she manages life with keratoconus. The ALJ
assessed Mack's demeanor, the accommodations she needed to testify, the
details she provided about living with her condition, and her desire to return to
work, concluding that Mack was credible. None of the Board's proposed
inconsistences or discrepancies provide a reasonable basis for discrediting
Mack's testimony. See In re Pub. Serv. Elec. & Gas Co., 35 N.J. 358, 376 (1961)
("Any review of the facts must be confined to the question of whether they are
supported by substantial evidence, i.e., such evidence as a reasonable mind
A-1072-22
35
might accept as adequate to support a conclusion." (Quoting In re Hackensack
Water Co., 41 N.J. Super. 408, 418 (App. Div. 1956))).
Regarding the expert testimony, the Board's determination of unreliability
is not supported by sufficient credible evidence in the record as a whole.
"[W]hen an agency's decision is plainly mistaken, in the interest of justice we
will decline deference to its decision." W.T. v. Div. of Med. Assistance &
Health Servs., 391 N.J. Super. 25, 36 (App. Div. 2007). Such is the case here.
Sorkin's decades of experience treating keratoconus patients does not support
the Board's assessment that Boozan's experience is "far superior." Moreover,
Sorkin's partial reliance on objective findings belies the Board's determination
that only Mack's subjective complaints were considered in formulating his
opinion.
Further, the Board's heavy reliance on Boozan's testimony is undermined
by Boozan's speculation about the reliability of Mack's treating doctors and
underlying medical reports. Although the Board's decision regarding Goldsmith
may be entitled to deference, based upon our review, we are satisfied that the
Board's final determination is not "founded upon sufficient credible evidence
seen from the totality of the record." Gerba v. Bd. of Trs. of Pub. Emps.' Ret.
Sys., 83 N.J. 174, 189 (1980), overruled in-part on other grounds by Maynard v.
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36
Bd. of Trs. of Tchrs.' Pension & Annuity Fund, 113 N.J. 169 (1988).
Accordingly, we are constrained to reverse.
Reversed.
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37