Alexander Schachtel v. Ping Zhang Hughes ( 2024 )


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  •                                 NOT FOR PUBLICATION WITHOUT THE
    APPROVAL OF THE APPELLATE DIVISION
    This opinion shall not "constitute precedent or be binding upon any court ." Although it is posted on the
    internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.
    SUPERIOR COURT OF NEW JERSEY
    APPELLATE DIVISION
    DOCKET NOS. A-3510-21
    A-3728-21
    ALEXANDER SCHACHTEL,
    LAW OFFICE OF
    ALEXANDER SCHACHTEL,
    LLC,
    Plaintiffs,
    and
    MAGGI KHALIL MAKSOUD
    and LAW OFFICE OF MAGGI
    KHALIL MAKSOUD, LLC,
    Plaintiffs-Respondents,
    v.
    PING ZHANG HUGHES 1 a/k/a
    JOANNA ZHANG, PING
    ZHANG, A.J. PARK, PING
    LIANG, and PING ZING
    LIANG,
    1
    We note the caption attached to defendant's notices of appeal reflect her name
    as "Ping Zhang Hughs," however, the caption on the final judgment order and
    on her brief states "Ping Zhang Hughes." Therefore, we refer to defendant as
    "Hughes" in our opinion.
    Defendant-Appellant.
    ______________________________
    Argued October 8, 2024 – Decided October 25, 2024
    Before Judges Firko and Bishop-Thompson.
    On appeal from the Superior Court of New Jersey, Law
    Division, Hudson County, Docket No. L-3590-18.
    Joel N. Kreizman argued the cause for appellant
    (Scarinci & Hollenbeck, LLC, attorneys; Joel N.
    Kreizman, of counsel and on the brief; James A.
    Plaisted, on the brief).
    Michael Confusione argued the cause for respondents
    (Hegge & Confusione, LLC, attorneys; Michael
    Confusione, on the brief).
    PER CURIAM
    We calendared these appeals back-to-back and consolidated them for
    purposes of this opinion because they arise from the same facts. In September
    2015, Hughes retained plaintiff Maggi Khalil Maksoud (Maksoud) to represent
    her in a divorce proceeding.     Shortly thereafter, Maksoud terminated the
    attorney-client relationship due to Hughes's refusal to take her advice. Maksoud
    refunded Hughes the unused portion of her retainer.
    Hughes wrote a negative online review of Maksoud and her firm, the Law
    Office of Maggi Khalil Maksoud, LLC (the firm). Hughes also filed a lawsuit
    seeking return of her entire retainer in addition to other damages. Following a
    A-3510-21
    2
    jury trial, the jury determined Maksoud had over-refunded Hughes. Thereafter,
    Hughes filed two motions for a new trial, which were both denied. She also
    filed an ethics complaint against Maksoud's trial attorney, which was ultimately
    dismissed.
    Hughes then published more negative online reviews of Maksoud and the
    firm, claiming Maksoud stole her retainer for personal use, never performed
    work on her case, and was under ethics review. All of those statements were
    false.
    Around the same time as making those false reviews of Maksoud, Hughes
    consulted co-plaintiff Alexander Schachtel. Following the consultation, Hughes
    posted negative online reviews of him and his firm that similarly contained false
    statements.
    Maksoud and Schachtel jointly filed the complaint under review against
    Hughes alleging defamation, malicious use of process, and intentional infliction
    of emotional distress (IIED). Because Hughes failed to respond to discovery
    requests, her answer to the complaint was stricken with prejudice and default
    was entered against her. 2 Schachtel then settled his claims with Hughes.
    2
    Hughes moved to reinstate her answer. The court denied the motion.
    A-3510-21
    3
    Following a proof hearing, the trial court found Maksoud: (1) had proven
    a cause of action of defamation, for which it awarded $500.00 in nominal
    damages; (2) had not proven malicious use of process; and (3) had established
    IIED, and ordered a separate damages hearing to be conducted to determine the
    amount of the award. The court also ordered Hughes to take down all online
    reviews of Maksoud and the firm.
    On March 22, 2022, the court conducted the proof hearing on the amount
    of damages to award for IIED. The court rendered an oral decision that day, and
    entered judgment in favor of Maksoud and against Hughes, awarding
    compensatory damages for IIED in the amount of $522,700.00. The court also
    awarded $42,393.00 in counsel fees to Maksoud. The court entered an order of
    disposition on March 22, 2022, and permitted Maksoud's attorney to submit a
    certification of services for his fees incurred subsequent to the March 1, 2021
    certification of Maksoud, which addressed her damages and an itemization of
    her time and monies expended by her relative to this matter. Hughes filed a
    motion for reconsideration, which was denied.
    On June 7, 2022, the civil presiding judge—who was not the court
    presiding over the proof hearings—entered an order for judgment, which
    included a calculation of pre- and post-judgment interest in accordance with
    A-3510-21
    4
    Rule 4:42-11, and entered a total judgment against Hughes in the amount of
    $664,947.75, plus accruing daily interest. 3 In A-3510-21, Hughes appeals from
    the March 22, 2022 order of disposition entering default judgment in favor of
    Maksoud.
    On appeal, Hughes argues: (1) the court erred in finding Maksoud had
    proven a case of IIED and awarding damages; (2) Maksoud's causes of action
    were barred by res judicata, collateral estoppel, and the entire controversy
    doctrine; (3) Maksoud's claims for IIED and defamation were barred by the First
    Amendment; and (4) the court erred in awarding damages based on stress
    Maksoud claimed to have experienced as a result of litigation. Based upon our
    review of the record, we conclude the March 22, 2022 order of disposition
    entering default judgment as to the IIED claim and awarding counsel fees was
    based on adequate, substantial, and credible evidence, and we affirm.
    As to A-3728-21, the appeal is dismissed because Hughes and Schachtel
    settled their claims and did not file merits briefs.
    3
    The June 7, 2022 order for judgment also states: "upon completion of punitive
    damages discovery, [Maksoud] may request a [p]roof [h]earing on the issue of
    whether to award punitive damages to [Maksoud] and against [Hughes]." The
    record does not reflect whether a punitive damages hearing occurred.
    A-3510-21
    5
    I.
    A.
    Factual Background
    The record reveals the following relevant facts, allegations, and
    procedural history. On September 4, 2015, Maksoud met with Hughes regarding
    a potential divorce case against her husband. Maksoud and Hughes spoke on
    the phone a few times thereafter. On September 17, 2015, Hughes formally
    retained Maksoud, signed a retainer agreement, and paid a $4,000.00 retainer
    fee. Maksoud started to perform work for Hughes.
    Shortly after representation began and prior to Maksoud's filing anything
    on behalf of Hughes, on September 28, 2015, Maksoud terminated the attorney-
    client relationship due to Hughes's refusal to take her legal advice. Maksoud
    refunded Hughes the unused portion of her retainer in the amount of $3,015.00,
    and sent Hughes an invoice, which reflected summarized, reduced charges.
    Hughes did not agree with the amount she was refunded; instead, she
    demanded repayment of the entire retainer. Maksoud explained to Hughes that
    she earned her fees and would not be providing any more of a refund. Hughes
    then requested an itemized bill, and Maksoud obliged.
    A-3510-21
    6
    On October 26, 2015, Maksoud appeared in person at Maksoud's office,
    refusing to leave until she received a full refund. Ultimately, the police were
    called, and Hughes was removed from the office. Shortly after this incident,
    Hughes published a lengthy negative review of Maksoud and the firm on
    Avvo.com:4
    I went back home after 10:30 pm. I wrote her email:
    not do anything and I will let her know… However,
    she kept calling me and threaten she will file court
    appearance her own… She took $1000 from my
    retainer only with "courtesy" after 30 days no bill. She
    holds another remaining $3000 no refund, unless I
    accept her "5 hrs 30 minutes service". She called Police
    I harassing her? Stay away from this harassing
    Prosecutor!
    B.
    The Litigation
    On July 12, 2017, Hughes filed a complaint 5 in the Law Division against
    Maksoud, and demanded damages of $4,000.00, in addition to court costs. On
    4
    "Avvo is a comprehensive online legal marketplace connecting consumers and
    attorneys through its online directory, attorney profiles, question and answer
    forum, reviews, and other features. More than eight million consumers visit
    monthly to research their legal issue and find the right lawyers, which helps
    attorneys grow their practice."               About Us, Martindale-Avvo,
    https://www.martindale-avvo.com/about/ (last visited Oct. 18, 2024).
    5
    Docket No. HUD-DC-9433-17.
    A-3510-21
    7
    October 23, 2017, Hughes voluntarily dismissed that action by way of
    stipulation.
    On October 30, 2017, Hughes filed another complaint6 in the Law
    Division against Maksoud and demanded damages in the amount of $15,000.00.
    In her complaint, Hughes alleged: "Count I. Dishonest, Bully and Insult,
    Wanton Disregard of [Hughes's] Right"; "Count II. Improper Withdrew, Gross
    Retaliation on Fraudulent Excessive Fees"; "Count III. Reckless Threat with
    Further Damages on Dispute, Maksoud's Attack and LIES"; "Count IV. Gross
    Retaliation on A Fraudulent and Abusive Written Accounting, Excessive Fees";
    and "Count V. Egregious Actual Malice – Multi-Intentional [Wanton] Personal
    Attack."
    On December 11, 2017, Maksoud moved to dismiss Hughes's complaint
    for failure to state a claim. On December 20, 2017, Hughes cross-moved for
    "sanctions" relative to Maksoud's "frivolous motion." On January 5, 2018, the
    court denied Maksoud's motion, noting that "a motion to dismiss cannot be
    granted if a cause of action can be gleaned even from an obscure statement ."
    The court also denied Hughes's cross-motion.
    6
    Docket No. HUD-DC-14482-17.
    A-3510-21
    8
    In March 2018, Hughes's complaint against Maksoud proceeded to a jury
    trial. During trial, Hughes, who was self-represented, admitted to signing a
    retainer agreement and receiving a refund check from Maksoud, which was
    never deposited or cashed.
    On March 19, 2018, the jury determined that Maksoud had over-refunded
    Hughes, and that Hughes was entitled to a refund of only $2,609.00.                 As
    previously stated, after the jury's verdict, Hughes filed two motions seeking a
    new trial, which were both denied.
    On April 12, 2018, Maksoud filed a motion for sanctions against Hughes.
    On April 27, 2018, the court denied Maksoud's motion, finding that the Hughes
    "lawsuit was not frivolous, rather it was litigated properly to conclusion ."
    Also in April 2018, Hughes filed an ethics complaint against Maksoud's
    trial attorney, claiming that he had falsified documents, and specifically,
    documents maintained in Hughes's client file.        Ultimately, the allegations
    against Maksoud's attorney were found to be unsubstantiated and were
    dismissed.
    In May 2018, Hughes published another negative online review about
    Maksoud and her law firm on Google under the pseudonym "A.J. Park":
    A solo business – "JEKYLL AND HYDE!!"
    A-3510-21
    9
    Advertise low fees on bait and switch. Pretend
    nice to take your money. Aggressive and Offensive on
    you and cheat you! Outrageously Dishonest on
    unearned legal fees for the days and hours she NEVER
    worked!!
    When someone is showing tons of great reviews
    around same date, that's alert! More than one 1 start is
    the warning sign.         [Maksoud] is RUDE and
    DISHONEST. She steals your retainer for her personal
    business use.
    She never work on your case but
    FRAUDULENTLY "bill" you with "Summarized"
    "bill" on your waiting in her office lobby, on her
    missing appointment…. BACK "bill" you after she
    grabbed your money. She asks for multiple advertising
    "reviews" to cover up her bad reviews.
    [Maksoud] attempted to remove her 1star AVVO
    review. She wasn't successful to remove the truth.
    UPDATE: I had paid CONSULTATION! She
    LIED that SHE was "pushed" and she LIED she was
    VERBALLY "retained" to justify she charged on
    hourly rate for her AND her assistant, on the same very
    first day I met her!! She threatened NOT to cash her
    "refund" check if no commitment to NOT dispute!! She
    also LIED she called police more than 2 times to her
    office, because she was asked to provide itemized bill
    which is written on the contract!! Her issue is
    submitted to ethic review in 2015 and 2018. HER
    LAWYER is under ethic review.
    Around this time, Hughes met with Schachtel, who is also an attorney, for
    a consultation.   While the initial consultation was "free," subsequent
    A-3510-21
    10
    consultations were not.    At the end of Hughes's second consultation with
    Schachtel, which took place on May 14, 2018, she paid him $200.00 in cash.
    On June 5, 2018, Hughes sent Schachtel an email demanding a refund of
    her $200.00 payment. Schachtel explained that he had earned his fees and would
    not be refunding her. Hughes, once again using the pseudonym "A.J. Park,"
    then published a lengthy negative review about Schachtel and his law firm on
    Google. In a subsequent email, Hughes admitted to authoring the review and
    demanded that Schachtel pay her $200.00 to remove her posting.
    Thereafter, on August 1, 2018, Maksoud and Schachtel instituted this
    action against Hughes. While the matter was initially filed in the Chancery
    Division, it was later transferred to the Law Division. Meanwhile, on October
    18, 2018, Hughes filed another complaint in the Law Division against Maksoud
    and Schachtel, alleging "breach duty of confidentiality by releasing personal
    information for the purpose of retaliation and [a] pattern of harassment." Almost
    two years later, on August 28, 2020, summary judgment was granted against
    Hughes in that matter.
    C.
    The Proof Hearing
    A-3510-21
    11
    As to Maksoud's pending litigation, because Hughes failed to respond to
    discovery requests, her answer was stricken with prejudice and default was
    entered against her. On January 6, 2021, a one-day proof hearing was held.
    Schachtel did not take part in the proof hearing because sometime prior to that
    date he and Hughes settled.
    At the proof hearing, Maksoud testified about the false allegations Hughes
    made in her lawsuits and how that impacted her reputation in the legal
    community. In particular, Maksoud testified about the time she spent on reading
    and answering Hughes's filings, and other work time and family events she
    missed as a result. Maksoud also testified about the negative online reviews
    Hughes posted, the false information included in those reviews, and how those
    reviews impacted her professionally and personally.
    Following the proof hearing, at which only Maksoud testified, the court
    found she established a prima facie case of "defamation, libel." The court did
    not find a compensable loss to Maksoud but awarded nominal damages in the
    amount of $500.00. The court also found that Maksoud established a prima facie
    case of IIED. The court noted that it
    heard [Maksoud] recount her suffering; the never-
    ending onslaught and daily reminder of [Hughes], the
    countless hours of loss, the embarrassment of knowing
    the Hudson County [j]udiciary had read these
    A-3510-21
    12
    comments and statements about [Maksoud], potential
    clients asking her about the negative reviews, anxiety
    and fears of losing additional business.          Her
    incomprehensible impact here, and incomprehensible
    impact as a business owner and person whose personal
    life has suffered as well.
    The court did not award damages on the IIED count at that time, but
    explained they would be addressed at a future proof hearing. As to malicious
    use of process, the court found that Maksoud had not established a prima facie
    case because no "special grievance ha[d] been established," and dismissed that
    count with prejudice. Finally, the court ordered all Hughes's online reviews to
    be removed, including libelous false internet, social media, and electronic posts
    or publications, either in her name, or through a pseudonym, or anonymous
    posts, within thirty days and provide a certification to Maksoud's counsel
    describing what posts were removed.
    D.
    The IIED Damages Proof Hearing
    Beginning on February 23, 2022, a damages hearing spanning five days
    was held on the issue of IIED. At this hearing, Maksoud again testified, along
    with her psychologist, Dr. Mark Seglin. In light of her default status, Hughes
    was only permitted to conduct cross-examination and not present affirmative
    A-3510-21
    13
    proofs or evidence.      As to how Hughes's allegations affected Maksoud
    professionally, she testified:
    Professionally, I can't work. My kids are not around,
    and I'm not working.
    I don't feel like the strong and happy and
    confident woman that I used to be. I can't help people.
    I've been too busy reading everything she's filing. And
    with each filing it's broken me down just a little more.
    It's made me question who I am, what I did. You know,
    when—when she gave me a $4,000[.00] retainer and
    terminated me and she started bullying me, maybe I'm
    wrong. Maybe I should have given her $5,000[.00] or
    $6,000[.00] and just given into her demands because of
    how much she did to me.
    It's made me unable to help others. It's made me
    wonder what I could have done differently every day
    and what the next client might do to me because of what
    she was able to do to me for so long, endlessly, even
    until this day.
    All the letters against my attorneys. An attorney
    friend of mine that we no longer speak because of what
    she did to him. Professionally, he was a colleague and
    a friend, and he was very much in my life, often
    communicating with [him], often enjoying lunches and
    meeting up at work events.
    We don't do any of that anymore. He was
    traumatized by her. And you know, I don't want to
    speak for him, but I'm certainly traumatized, and I can
    say we don't talk anymore, and it's because of this.
    A-3510-21
    14
    Maksoud also testified as to how her involvement with Hughes adversely
    affected her health:
    I wake up from my sleep thinking about all the things
    that have happened, thinking about what I could have
    done differently, like when she came to my office and
    there were a lot of clients in the waiting room, and some
    had to be squeezed in for emergencies, and she came in
    and made a scene and demanded to see me, and I just—
    I have nightmares about the things she did that
    impacted my reputation like that.
    And when she called me a thief online and what
    people must think of me because an allegation can be
    believed by others without even the end result. Just the
    mere allegation of being called a thief had me sleepless,
    had me nauseous, had me—had me sick to my stomach.
    I have stomach issues. I had stomach issues all
    morning today, which is another reason I won't really
    work because how many times can I get up in the
    middle of a meeting with someone with my stomach
    issues, and that's something that really has been going
    on for years.
    And I feel stressed all the time, and I'm always
    reading what she sends, what she files. I'm always
    wondering what she's going to do next. And I can't
    believe how many times she's had this hearing alone
    adjourned and how many times she just keeps coming
    after me and targeting me and coming up with—with
    new reasons and ways to have me answer her
    allegations of sham-this and fraudulent-this and
    misappropriated-this when I over-refunded the retainer
    and even offered her the whole thing back.
    A-3510-21
    15
    I don't know what else I could have done to avoid
    all these years with my husband, my family. I'm often
    depressed. I'm with them, and I'm not with them.
    And my husband's like, please get her out of your
    head please. And I'm like easy for you to say. I wish I
    could. But you know what, she just did this, she just
    said this, and it's been relentless, and her actions show
    ....
    Maksoud then testified about her decision to seek therapy and her sessions with
    Seglin.
    Finally, Maksoud detailed how her personal life had been affected:
    I recall several—several dates where my family was
    doing things that I would have normally loved to
    participate in, like a neighbor who had a birthday party.
    It was, I believe a three-hour event, and I couldn't go.
    Typically[,] the mothers take the child to those
    events, and I asked my husband to do it instead of me
    because I just emotionally could not have normal
    conversations with other mothers, other people, and I
    missed that birthday party for our neighbor, my son's
    friend, who was his same age and the same school, and
    I missed so much more.
    My husband has countless days where he took
    our child or children, depending on the year—right, it
    depends on what year it was, and he would go without
    me to the zoo because the day before maybe I was
    served with something new, and I was just a mess from
    all the things she was saying about me, and how she
    was still spinning and growing all of this, and how it
    was still going on.
    A-3510-21
    16
    And I just needed time alone to just—to just
    breathe from it and, quite frankly, to cry that this has
    become my life and it's continuing in this way.
    I missed apple pickings with my family.
    And it impacted my pregnancies. I miscarried on
    more than one occasion, and I remember during those
    pregnancies—and even the pregnancies that went to
    term, not feeling happy the way that a pregnant person
    should feel, excited about the future and her family.
    Instead[,] I would just run to my computer, drop
    everything, and read what she is saying and what she is
    doing and just continue to focus on it because I had to.
    I didn't want to default. I had to always make
    sure I had an attorney. I had to go to my husband and
    explain to him what we were paying and why. I had to
    go to my colleagues and ask for help, and I'm not—I'm
    not proud of that. It's embarrassing.
    And I owe them money that I want to pay them
    because they deserve to be paid for their help, and I just
    feel like my name was dragged through the mud, not
    just before the [c]ourt—and I feel humiliated and my
    reputation, but not only do I feel completely destroyed
    professionally but also personally.
    I can't interact with people or even my own
    family, my own kids. I go into a daze, and my
    husband—from my understanding from what he says to
    me, he's—I'm trying really hard to be present because
    I'm not present, and he's—he's clearly, from my
    observations, very upset about that.
    ....
    A-3510-21
    17
    All the dinners I had with girlfriends and
    colleagues where I wasn't there, and when I finally
    talked, it was about her. It was about this, and I turned
    everyone into a personal therapist. I turned everyone's
    moment with me, where we were supposed to catch up
    and have a good time and colleagues, into talking about
    what she filed.
    ....
    I became a different person, from sad to angry to
    edgy to just not being able to just be normal and go out
    for lunch, or dinner, or drinks, or just get together.
    ....
    I stopped going to bar functions. I stopped
    everything. I was part of the Family Law Executive
    Committee, which is a very prestigious committee and
    I—I'm just not myself. There's so much loss upon loss.
    As for Seglin, he testified that he met with Maksoud "periodically" to
    discuss her situation with Hughes. Seglin opined, "it was like treating post-
    traumatic stress while the attack is ongoing"; thus, "it was kind of hard to be
    helpful."   Seglin testified that as a result of her interactions with Hughes,
    Maksoud suffered with "anxiety," "helplessness," and "major depression." He
    defined "major depression" to mean that Maksoud suffered with "dysphoria, a
    passivity, ruminating thoughts, guilt, helplessness, a loss of interests, and a loss
    of engagement with one's interests, social withdrawal."
    A-3510-21
    18
    At the conclusion of the hearing on March 22, 2022, the court rendered an
    oral decision. At the outset, the court found damages were proven by "well more
    than a preponderance of the evidence."        The court specified that Hughes's
    conduct was "directed" at Maksoud and that "her conduct was purposeful,
    intentional, and outrageous."    The court took "judicial notice of the entire
    record," which included Maksoud's "certification as to damages" and "an
    itemization of those damages." The court found Maksoud credible and that her
    answers "were absolute and serious." The court agreed with Maksoud that
    Hughes "started, continued, and perpetuated" the litigation. The court also gave
    great weight to Seglin's testimony, and in particular, his testimony that "[h]e had
    not seen anyone so vulnerable and subject to such a persistent and relentless
    campaign."
    The court concluded:
    Words do mean something, and they do have
    consequences; consequences that are palpable, actual,
    and in this case, debilitating.
    The court finds that the harm here was real, that
    [Hughes's] conduct was real, and that it was reckless
    and intentional and she caused harm to [Maksoud].
    The court finds that [Hughes's] actions are
    intentional and deliberate without any regard for any
    emotional distress that would follow, and the [c]ourt
    A-3510-21
    19
    finds that that—the [c]ourt finds that great distress did
    follow.
    The [court] finds that $522,700[.00] would be
    fair, reasonable, and adequate compensation for the
    harm that [Maksoud] has experienced at the hands of
    [Hughes].
    The court's judgment shall also include
    $42,392[.00] in legal fees and that [Maksoud's counsel]
    be permitted to submit a certification of legal services
    to the court for his fee, for his time since the March 1st,
    2021 certification of [Maksoud] addressing her
    damages[,] which included an itemized breakdown of
    the time and money expended by her.
    This appeal followed.
    II.
    A.
    Hughes first contends the judgment in favor of Maksoud on the IIED claim
    should be vacated and dismissed by this court. Hughes asserts the IIED claim
    is not valid because the alleged conduct is: (1) covered by the defamation and
    abuse of process claims; (2) the IIED cause of action was erroneously found by
    the court without reliable expert medical testimony; and (3) the IIED and
    defamation claims were based on "court filings" and are barred by New Jersey's
    immunity case law.
    A-3510-21
    20
    A judgment entered after a proof hearing is subject to limited review.
    Seidman v. Clifton Sav. Bank, S.L.A., 
    205 N.J. 150
    , 169 (2011). On appeal, the
    issue is whether there was substantial credible evidence to support the judgment.
    
    Ibid.
     In a proof hearing, "the question of what proofs are necessary is inherently
    within the judge's discretion." Chakravarti v. Pegasus Consulting Grp., Inc.,
    
    393 N.J. Super. 203
    , 210 (App. Div. 2007).
    To allege a viable claim for IIED, a plaintiff must assert facts supporting
    the four requisite elements of the cause of action. Delvalle v. Trino, 
    474 N.J. Super. 124
    , 142-43 (App. Div. 2022); Juzwiak v. Doe, 
    415 N.J. Super. 442
    , 451
    (App. Div. 2010).
    First, "the plaintiff must [allege] that the defendant acted intentionally or
    recklessly. For an intentional act to result in liability, the defendant must intend
    both to do the act and to produce emotional distress." Buckley v. Trenton Sav.
    Fund Soc'y, 
    111 N.J. 355
    , 366 (1988) (citations omitted).           Second, "[t]he
    conduct must be 'so outrageous in character, and so extreme in degree, as to go
    beyond all possible bounds of decency, and to be regarded as atrocious, and
    utterly intolerable in a civilized community.'" 
    Ibid.
     (citation omitted). "Third,
    the defendant's actions must have been the proximate cause of the plaintiff's
    emotional distress." 
    Ibid.
     (citation omitted). Finally, "the emotional distress
    A-3510-21
    21
    suffered by the plaintiff must be 'so severe that no reasonable man could be
    expected to endure it.'" 
    Ibid.
     (citation omitted).
    We have found conduct was sufficiently outrageous to support an IIED
    claim where a landlord "failed to provide central heating, running water and
    reasonable security in a rent[-]controlled building in an effort to induce the
    tenants to vacate," Griffin v. Tops Appliance City, Inc., 
    337 N.J. Super. 15
    , 23
    (App. Div. 2001) (citing 49 Prospect St. Tenants Ass'n v. Sheva Gardens, Inc.,
    
    227 N.J. Super. 449
    , 455-57, 466, 471- 75 (App. Div. 1988)), where a doctor
    intentionally told a child's parents the child was "suffering from a rare disease
    which may be cancerous knowing that the child has nothing more than a mildly
    infected appendix," 
    ibid.
     (citing Hume v. Bayer, 
    178 N.J. Super. 310
    , 319 (Law
    Div. 1981)), and where an employer used a vile, racial slur against an African
    American employee, 
    ibid.
     (citing Taylor v. Metzger, 
    152 N.J. 490
    , 508-21
    (1998)).   In contrast, we have determined the alleged conduct was not
    sufficiently outrageous to support an IIED claim where an employee was denied
    promotions and terminated due to age. 
    Ibid.
     (citing McDonnell v. Illinois, 
    319 N.J. Super. 324
    , 332, 342 (App. Div. 1999)).
    Here, there was substantial credible evidence to support the court's finding
    that Maksoud presented a claim of IIED.          Not only did Maksoud testify
    A-3510-21
    22
    regarding her history with Hughes and how their interaction negatively impacted
    her professional and personal life, but there was also physical evidence to
    buttress Maksoud's claim. In particular, the record contained the multitude of
    filings Hughes lodged against Maksoud, along with several negative online
    reviews of Maksoud's regarding her and the firm, all of which were defamatory
    in nature.
    In her merits brief, Hughes asserts "the IIED claim is not valid because
    the alleged conduct[] is covered by the defamation and abuse of process claims."
    In support of her claim, Hughes cites to two cases: Decker v. Princeton Packet,
    Inc., 
    116 N.J. 418
    , 432 (1989), and Griffin, 
    337 N.J. Super. at 24
    . Those cases,
    however, do not stand for the proposition Hughes suggests.
    In Decker, the plaintiff, whose death was falsely reported in an obituary,
    brought a tort action against the defendant, the publishing newspaper, seeking
    damages for defamation and emotional distress. 
    116 N.J. at 420
    . Because the
    plaintiff could not prove intention, only a claim for negligent infliction of
    emotional distress was considered. 
    Id. at 424
    .
    Ultimately, the Court held publication of the obituary was not defamatory
    per se "because the reported death of an individual when viewed from the
    perspective of a reasonable person of ordinary intelligence and experience does
    A-3510-21
    23
    not impugn reputation."     
    Id. at 427-28
    .    As for the negligent infliction of
    emotional distress claim, that too was dismissed because "the injury [was] not
    sufficiently palpable, severe, or enduring to justify the imposition of liability
    and the award of compensatory damages." 
    Id. at 431
    . Rather,
    the alleged emotional distress approximates the
    subjective reactions of ordinary persons who feel
    victimized by the false report of death, namely,
    annoyance, embarrassment, and irritation. Further, the
    distress experienced by [the plaintiff] was not
    occasioned by conduct that itself was egregious or
    purposeful. Rather it appears to have been caused only
    by inadvertent conduct, with respect to which there is
    no suggestion in the record that any serious and
    substantial distress on the part of [the plaintiff] and her
    family would be particularly foreseeable.
    [Ibid.]
    Because defendant was a newspaper, the Court further added:
    Several federal courts have addressed the standard of
    conduct necessary to trigger liability for negligent
    infliction of emotional harm by a defendant also being
    sued for defamation. They have found that the [F]irst
    [A]mendment requires that plaintiff establish at least
    the same level of intent to recover for the infliction of
    emotional harm as is necessary to find defamation. If
    the levels of culpability were not at least as stringent,
    plaintiffs would be able to use the tort of negligent
    infliction of emotional distress to overcome defenses to
    defamation actions, to avoid short statutes of
    limitations for defamation, and to circumvent judicial
    barriers to punitive damages. There is, in other words,
    a certain symmetry or parallel between claims of
    A-3510-21
    24
    emotional distress and defamation that calls for
    consistent results.    Thus, it comports with first
    amendment protections to deny an emotional-distress
    claim based on a false publication that engenders no
    defamation per se. In this case, by determining that as
    a matter of law a false obituary does not injure
    reputation or cause compensable emotional distress, the
    Court preserves the libel law's [F]irst [A]mendment
    protections for the media.
    [Id. at 432 (citations omitted) (emphasis added).]
    Here, in contrast to Decker, Maksoud's claim of IIED was not limited to
    the emotional distress she suffered as a result of the publication of Hughes's
    online reviews; rather, Maksoud's claim included distress she suffered as a result
    of the totality of Hughes's conduct directed at her over the years the two were
    acquainted.
    Moreover, Maksoud presented proof, which the court found credible, that
    Hughes's conduct was both egregious and purposeful, that is, intentional. And,
    Maksoud had presented a prima facie case of defamation, and thus, there were
    no concerns regarding whether Hughes's speech was protected by the First
    Amendment. Consequently, Decker is not instructive in this instance.
    In Griffin, also cited by Hughes, the plaintiff brought suit against his
    former employer for, among other things, defamation based on statements made
    to other employees concerning the reason for plaintiff's discharge, and IIED
    A-3510-21
    25
    brought on by the employer's behavior. 
    337 N.J. Super. at 19
    . At the conclusion
    of trial, the jury returned a verdict in the employer's favor on the plaintiff's
    defamation claim. 
    Id. at 21
    . However, the jury returned a verdict in plaintiff's
    favor on his claim for IIED. 
    Ibid.
    In finding that the plaintiff presented insufficient evidence to support a
    verdict for IIED, the court first noted that IIED is only found in "extreme cases ."
    
    Id.
     at 23 (citing 49 Prospect St., 
    227 N.J. Super. at 455-57, 466, 471-75
    ). The
    court concluded that the employer's actions were not so outrageous, and
    plaintiff's proofs concerning his emotional distress were weak. Id. at 24-27.
    Further, we emphasized:
    a plaintiff may not pursue a claim for [IIED] to
    circumvent the required elements of or defenses
    applicable to another cause of action that directly
    governs a particular form of conduct. The jury in this
    case rejected plaintiff's defamation claim because
    defendants established a legitimate business purpose
    for the alleged defamatory statements made to other []
    employees.      Plaintiff cannot avoid the qualified
    privilege extended to such statements by relying upon
    them as a basis for an [IIED] claim.
    Similarly, plaintiff could not rely upon the fact
    that the defendants had filed a criminal complaint
    against him as a basis for a finding of [IIED], because
    such conduct is the specific subject of the tort of
    malicious prosecution.      To establish a malicious
    prosecution claim, a plaintiff must show, among other
    things, that the criminal complaint "terminated
    A-3510-21
    26
    favorably" to him. Since the criminal complaint against
    plaintiff was still pending when this case was tried,
    plaintiff could not show that it had been "terminated
    favorably" to him and thus he did not yet have a viable
    cause of action for malicious prosecution.
    Consequently, plaintiff could not rely upon the criminal
    prosecution to support an [IIED] claim.
    [Id. at 24-25 (citations omitted) (emphasis added).]
    Here, in contrast to Griffin, there was proof that Hughes's behavior toward
    Maksoud was extreme and outrageous, and that the emotional distress Maksoud
    suffered as a result of Hughes's behavior was severe. That proof included not
    only the online reviews posted by Hughes, but also Maksoud's testimony
    regarding her relationship with Hughes as well as the multiple court filings
    submitted by Hughes.
    Further, in contrast to the circumstances presented in Griffin, Maksoud
    presented a prima facie case of defamation, for which she was awarded nominal
    damages in the amount of $500.00, and thus, her IIED claim was not being used
    to circumvent the elements of or defenses applicable to defamation.           Cf.
    LoBiondo v. Schwartz, 
    323 N.J. Super. 391
    , 417 (App. Div. 1999) ("It would
    obviously be intolerably anomalous and illogical for conduct that is held not to
    constitute actionable defamation nevertheless to be relied on to sustain a
    different cause of action based solely on the consequences of that alleged
    A-3510-21
    27
    defamation."). While the court did not find Maksoud presented a prima facie
    case of malicious use of process, it concluded her defamation claim was viable.
    B.
    Hughes next argues the court's legal basis for finding liability on the IIED
    claim was "wrong" and a "misunderst[anding] [of] the law," and therefore, the
    judgment should be vacated. Specifically, Hughes cites to the part of the court's
    decision where it discusses elements three and four of an IIED claim. Hughes
    argues that the court incorrectly relied upon Clark v. Nenna, 
    465 N.J. Super. 505
    (App. Div. 2020), and Baglini v. Lauletta, 
    338 N.J. Super. 282
     (App. Div. 2001).
    First, as to Clark, the court discussed how we "reaffirmed . . . expert
    testimony is not required to establish the mere emotional distress under certain
    circumstances in which the nature of the particular harm mitigates against a
    reason for an enhanced standard of proof." The court's observation was correct.
    In Clark, we recognized that, while "[o]rdinarily, medical or expert proof
    is required to establish emotional distress damages," there are two exceptions.
    Clark, 465 N.J. Super. at 513 (citing Tarr v. Diasulli, 
    181 N.J. 70
    , 77-78 (2004)).
    The first "applies in cases involving intentional torts." 
    Ibid.
     (citing Tarr, 181
    N.J. at 77-78). The second applies "to cases in which '[t]he nature of [the]
    particular harm mitigates against the reason for an enhanced standard of proof
    A-3510-21
    28
    in the first instance—the elimination of spurious claims.'" Ibid. (quoting Innes
    v. Marzano-Lesnevich, 
    435 N.J. Super. 198
    , 239 (App. Div. 2014)).
    In the matter under review, the court properly applied both exceptions.
    The court found that Maksoud presented a claim of defamation, an intentional
    tort, and thus, the court correctly reasoned that medical or expert proof was not
    necessary to establish the IIED claim. Further, while the court ultimately did
    not find that Maksoud presented a claim of malicious use of process because she
    could not prove a special grievance, the court did find that Hughes acted with a
    malicious motive in instituting the civil suits against Maksoud and proceeded
    intentionally. Lastly, the court did not award damages on Maksoud's IIED claim
    following the proof hearing. Rather, the court reserved its decision on that issue
    following a separate hearing where Maksoud presented expert testimony by
    Seglin.
    Next, as to Baglini, the court referenced one of our holdings in that case,
    stating: "In Baglini, the court held in a malicious use of process case, the
    plaintiff may recover for harm to his reputation by any defamatory matter
    alleged as the basis of the proceeding, and any emotional distress that is caused
    by the proceedings."       Hughes maintains "Baglini does not stand for the
    proposition the trial [court] cited it for but is instead an illustration of the legal
    A-3510-21
    29
    principle argued above, that when there is a meritorious defamation or abuse of
    process claim, the IIED cause of action should be dismissed."
    Contrary to Hughes's argument, however, the court's citation to Baglini
    was correct. 
    338 N.J. Super. at 306-07
    . In Baglini, we emphasized, "[e]motional
    distress may be recovered" if it "'is of a kind normally to be expected as a result
    of the proceedings.'" 
    Id. at 307
     (quoting Restatement (Second) of Torts § 681
    cmt. f (Am. L. Inst. 1976)).      "Intangible, non-pecuniary damages, such as
    damages to reputation where it can be proven, humiliation or anxiety, emotional
    distress and the like, can be recovered in addition to the pecuniary losses." Ibid.
    (quoting Prosser & Keeton on Torts § 120, at 896 (5th ed. 1984) (hereinafter
    Prosser & Keeton)). In this instance—as duly noted by the court—because
    Maksoud had proven a case of defamation, an intentional tort, emotional distress
    could be expected, and separately awarded. The court was correct in its analysis.
    Moreover, Baglini does not stand for the proposition Hughes suggests,
    which is that when there is a meritorious defamation or abuse of process claim,
    the IIED cause of action should be dismissed. While in Baglini the negligent
    and IIED claims were eventually dismissed, either by consent order or by order
    of the court, there is nothing in that case to suggest those claims were dismissed
    A-3510-21
    30
    because there were meritorious defamation or abuse of process claims
    precluding recovery. Baglini, 
    338 N.J. Super. at 293
    .
    C.
    Hughes next argues that "[i]n addition to misunderstanding the law, [the
    court] also made demonstrably erroneous factual findings when ruling that
    [Hughes] was liable for IIED." Hughes maintains that "instead of actually
    reviewing and relying on the prior court decisions, [the court] relied on
    testimony of [Maksoud] in reaching her decision." Hughes's contention is belied
    by the record, which reveals the court did not make such findings.
    By way of example, the court correctly identified the three lawsuits
    Hughes filed against Maksoud: the first, which was voluntarily withdrawn by
    Hughes on October 23, 2017; the second, which proceeded to trial and resulted
    in a jury determining that Maksoud had over-refunded Hughes; and the third, in
    which summary judgment was granted against Hughes on all counts. Hughes
    claims that the court incorrectly found Maksoud prevailed at the jury trial.
    However, the record clearly shows that the jury determined Maksoud over-
    refunded Hughes, and therefore, the court was not incorrect in its recitation of
    the procedural history.
    A-3510-21
    31
    As for the amount of damages awarded, Hughes asserts that because no
    compensable damages were awarded for Maksoud's defamation claim, the court
    erred in its decision to award damages for IIED. But defamation and IIED were
    separate claims brought by Maksoud, and the court was not required to preclude
    a damage award for Maksoud's IIED claim just because it found a compensable
    award inappropriate for her defamation claim.
    "Ultimately, a damages award cannot stand if it is so grossly
    disproportionate to the injury suffered that it shocks the judicial conscience."
    Cuevas v. Wentworth Grp., 
    226 N.J. 480
    , 510 (2016). Judicial review of the
    correctness of a damages reward requires the record to be viewed in light most
    favorable to the prevailing party, with deference given to the trial court's feel of
    the case. 
    Id. at 488, 501
    .
    Here, the court's damages award for plaintiff's IIED claim was based on
    credible testimony provided by Maksoud and her psychologist, Seglin.
    Moreover, Maksoud provided a detailed list to the court identifying the amount
    of professional time spent on her litigation with Hughes and personal time lost.
    Maksoud also provided an estimate for revenue lost from her business. Thus,
    we are satisfied the damages award was not so grossly disproportionate to the
    injury suffered that it shocks the judicial conscience.
    A-3510-21
    32
    D.
    Hughes stresses that it was error for the court to "rel[y] on statements
    contained in pleadings to find liability." Hughes argues that those statements
    were "absolutely protected by the litigation privilege."
    The court found that the litigation privilege did not apply to the statements
    contained in Hughes's pleadings because Hughes had shared the contents of her
    pleadings—along with the docket numbers—online.            Regardless, the court
    further noted that even if the litigation privilege did apply to the statements
    contained in Hughes's pleadings, the reviews she posted online were sufficient
    to support a prima facie case of defamation and IIED.
    While Hughes is correct that there is an absolute privilege, known as the
    litigation privilege, afforded to statements made in the course of judicial and
    quasi-judicial proceedings, Erickson v. Marsh & McLennan Co., 
    117 N.J. 539
    ,
    563 (1990), that privilege logically does not extend to statements made outside
    of judicial and quasi-judicial proceedings. Here, the record amply supports the
    court's finding that Hughes shared the contents of her pleadings, including
    docket numbers, online, bringing "the populace of the internet into her personal
    web of defamation." We conclude the court correctly entered judgment on
    A-3510-21
    33
    Maksoud's IIED claim, which was based upon substantial credible evidence in
    the record.
    III.
    Next, Hughes contends for the first time on appeal that all of Maksoud's
    causes of action are barred by res judicata, collateral estoppel, and the entire
    controversy doctrine. Hughes argues that Maksoud's malicious use of process
    claim was barred by res judicata. Hughes also maintains that Maksoud's IIED
    claim was also barred by res judicata and "the award of attorney's fees as
    damages" was barred.
    A.
    Res Judicata
    "The application of res judicata is a question of law[]" that is reviewed
    "de novo." Walker v. Choudhary, 
    425 N.J. Super. 135
    , 151 (App. Div. 2012)
    (first quoting Selective Ins. Co. v. McAllister, 
    327 N.J. Super. 168
    , 173 (App.
    Div. 2000); and then citing Manalapan Realty, L.P. v. Twp. Comm. of
    Manalapan, 
    140 N.J. 366
    , 378 (1995)).
    Under the doctrine, a "cause of action between parties that has been finally
    determined on the merits by a tribunal having jurisdiction cannot be relitigated
    by those parties or their privies in a new proceeding." Velasquez v. Franz, 123
    A-3510-21
    
    34 N.J. 498
    , 505 (1991). For res judicata to apply, there must be "'substantially
    similar or identical causes of action and issues, parties, and relief sought,' as
    well as a final judgment." Wadeer v. N.J. Mfrs. Ins. Co., 
    220 N.J. 591
    , 606
    (2015) (quoting Culver v. Ins. Co. of N. Am., 
    115 N.J. 451
    , 460 (1989)).
    Here, contrary to Hughes's argument, res judicata is inapplicable to the
    malicious use of process claim because a special grievance had not been
    established. And, res judicata did not bar Maksoud's IIED claim because her
    IIED claim was not raised in earlier proceedings, nor was a "substantially
    similar" cause of action raised in earlier proceedings. 
    Ibid.
     (quoting Culver, 115
    N.J. at 460). Moreover, res judicata did not preclude the court's award of
    attorney's fees, because the fees were awarded based on the court's finding that
    Maksoud had proven IIED and defamation, which were both claims not raised
    in earlier proceedings.
    B.
    Collateral Estoppel
    Hughes next asserts Maksoud is "collaterally estopped from asserting that
    the litigation was frivolous and warranted sanctions, attorney's fees, or damages
    because of the rulings to the contrary." Hughes further argues Maksoud "is also
    collaterally estopped because the prima facie IIED claim was based on
    A-3510-21
    35
    Maksoud's testimony that the prior lawsuits were frivolous and without
    consideration of the actual rulings in those cases."
    The doctrine of collateral estoppel, or issue preclusion, "is a branch of the
    broader law of res judicata." Selective Ins., 
    327 N.J. Super. at 173
     (emphasis
    removed) (quoting Figueroa v. Hartford Ins. Co., 
    241 N.J. Super. 578
    , 584 (App.
    Div. 1990)). For collateral estoppel to apply, the party invoking the doctrine
    must show:
    (1) the issue to be precluded is identical to the issue
    decided in the prior proceeding; (2) the issue was
    actually litigated in the prior proceeding; (3) the court
    in the prior proceeding issued a final judgment on the
    merits; (4) the determination of the issue was essential
    to the prior judgment; and (5) the party against whom
    the doctrine is asserted was a party to or in privity with
    a party to the earlier proceeding.
    [Id. at 173-74 (quoting In re Est. of Dawson, 
    136 N.J. 1
    , 20 (1994)).]
    Thus, under collateral estoppel "[w]hen an issue of fact or law is actually
    litigated and determined by a valid and final judgment, and the determination is
    essential to the judgment, the determination is conclusive in a subsequent action
    between the parties, whether on the same or a different claim." Restatement
    (Second) of Judgments § 27 (Am. L. Inst. 1982). The doctrine "is not subject to
    rigid application but may be applied after a careful assessment and consideration
    A-3510-21
    36
    of all relevant factors both in support of and against its application." Selective
    Ins., 
    327 N.J. Super. at 174
    .
    Here, the issues encompassing Maksoud's claims for defamation and IIED
    were raised for the first time in the August 1, 2018 complaint Maksoud brought
    against Hughes. Therefore, because these issues were not previously litigated
    and decided, they were not barred by collateral estoppel.
    C.
    Entire Controversy Doctrine
    "The entire controversy doctrine 'embodies the principle that the
    adjudication of a legal controversy should occur in one litigation in only one
    court.'" Dimitrakopoulos v. Borrus, Goldin, Foley, Vignuolo, Hyman & Stahl,
    PC, 
    237 N.J. 91
    , 108 (2019) (quoting Cogdell ex rel. Cogdell v. Hosp. Ctr. at
    Orange, 
    116 N.J. 7
    , 15 (1989)). "The doctrine 'seeks to impel litigants to
    consolidate their claims arising from a "single controversy" whenever possible.'"
    
    Ibid.
     (quoting Thornton v. Potamkin Chevrolet, 
    94 N.J. 1
    , 5 (1983)).
    Three significant concerns in the administration
    of justice support claim preclusion under the entire
    controversy doctrine: "(1) the need for complete and
    final disposition through the avoidance of piecemeal
    decisions; (2) fairness to parties to the action and those
    with a material interest in the action; and (3) efficiency
    and the avoidance of waste and the reduction of delay."
    A-3510-21
    37
    [Ibid. (quoting Wadeer, 
    220 N.J. at 605
    ).]
    "The purpose of the doctrine is not to bar meritorious claims." Olds v.
    Donnelly, 
    150 N.J. 424
    , 447 (1997).           The Supreme Court has "always
    emphasized that preclusion is a remedy of last resort." Id. at 446.
    "When a court decides whether multiple claims must be asserted in the
    same action, its initial inquiry is whether they 'arise from related facts or the
    same transaction or series of transactions.'" Dimitrakopoulos, 
    237 N.J. at 109
    (quoting DiTrolio v. Antiles, 
    142 N.J. 253
    , 267 (1995)).
    "The doctrine does not mandate that successive claims share common
    legal issues in order for the doctrine to bar a subsequent action." 
    Ibid.
     (citations
    omitted) "Instead, 'the determinative consideration is whether distinct claims
    are aspects of a single larger controversy because they arise from interrelated
    facts.'" 
    Ibid.
     (quoting DiTrolio, 
    142 N.J. at 272
    ). "It is the core set of facts that
    provides the link between distinct claims against the same parties . . . and
    triggers the requirement that they be determined in one proceeding." Wadeer,
    
    220 N.J. at 605
     (omission in original) (quoting DiTrolio, 
    142 N.J. at 268-69
    ).
    The entire controversy doctrine is "an equitable doctrine whose
    application is left to judicial discretion based on the factual circumstances of
    individual cases." Dimitrakopoulos, 
    237 N.J. at 114
     (quoting Highland Lakes
    A-3510-21
    38
    Country Club & Cmty. Ass'n v. Nicastro, 
    201 N.J. 123
    , 125 (2009)). "The
    polestar of the application of the [doctrine] is judicial 'fairness.'" Wadeer, 
    220 N.J. at 605
     (quoting DiTrolio, 
    142 N.J. at 271
    ). "The doctrine's equitable nature
    'bar[s] its application where to do so would be unfair in the totality of the
    circumstances and would not promote any of its objectives, namely, the
    promotion of conclusive determinations, party fairness, and judicial economy
    and efficiency.'"   Dimitrakopoulos, 
    237 N.J. at 114
     (alteration in original)
    (quoting K-Land Corp. No. 28 v. Landis Sewerage Auth., 
    173 N.J. 59
    , 70
    (2002)).
    We reject Hughes's argument that the entire controversy doctrine
    precludes Maksoud's action. Maksoud's claims for defamation and IIED were
    based on events that occurred not just before and during the litigation of the two
    lawsuits that Hughes filed against her, but also on the subsequent events that led
    to this action. Additionally, those lawsuits did not include the same parties, as
    Maksoud's complaint originally included Schachtel. Simply put, Maksoud's
    claims against Hughes had not yet accrued during the pendency of the other
    lawsuits, and thus, the entire controversy doctrine has no applicability here.
    Importantly, we note that Hughes did not raise these issues below. These
    preclusive doctrines Hughes now references are affirmative defenses that may
    A-3510-21
    39
    be deemed waived if not asserted. See Rule 4:5-4 ("A responsive pleading shall
    set forth specifically and separately a statement of facts constituting an
    avoidance or affirmative defense[.]"). "It is a well-settled principle that our
    appellate courts will decline to consider questions or issues not properly
    presented to the trial court when an opportunity for such a presentation is
    available."   Nieder v. Royal Indem. Ins. Co., 
    62 N.J. 229
    , 234 (1973).
    Notwithstanding the tenants of Rule 4:5-4, we have considered Hughes's res
    judicata, collateral estoppel, and entire controversy doctrine arguments and
    conclude they lack merit.
    IV.
    Hughes next argues "the IIED and defamation claims were defective and
    are barred by the [F]irst [A]mendment and should be dismissed with prejudice."
    Hughes maintains that her online reviews were merely "opinions," and thus,
    were "not actionable."      Hughes relies in part on decision rendered by the
    Chancery Judge, who stated that Hughes's comments constituted "opinions" and
    "could not [be] restrain[ed]."
    Generally, "[a] statement is defamatory if it is false, communicated to a
    third person, and tends to lower the subject's reputation in the estimation of the
    community or to deter third persons from associating with him." W.J.A. v. D.A.,
    A-3510-21
    40
    
    210 N.J. 229
    , 238 (2012) (citing Lynch v. N.J. Educ. Ass'n, 
    161 N.J. 152
    , 164-
    65 (1999)). To determine whether a statement is defamatory, "the publication
    as a whole" is examined and consideration is particularly given to "the context
    in which the statement appears." Romaine v. Kallinger, 
    109 N.J. 282
    , 290
    (1988). Further, consideration is given to the "content, verifiability, and context
    of the challenged statements." Ward v. Zelikovsky, 
    136 N.J. 516
    , 529 (1994).
    In this regard, first the
    statement's content is judged by its objective meaning
    to a reasonable person of ordinary intelligence.
    Second[], only verifiable statements can be defamatory.
    Finally, a statement's meaning can be affected by its
    context. The focus is on the effect of the alleged
    defamatory statement on third persons, that is, whether
    they viewed the plaintiff in a lesser light as a result of
    hearing or reading the offending statement.
    [Dello Russo v. Nagel, 
    358 N.J. Super. 254
    , 263-64
    (App. Div. 2003) (citations omitted).]
    "[T]he law of defamation exists to achieve the proper balance between
    protecting reputation and protecting free speech." DeAngelis v. Hill, 
    180 N.J. 1
    , 12 (2004) (quoting Ward, 
    136 N.J. at 528
    ). Therefore, a claim cannot lie for
    one's expression of "'pure' opinion," particularly on a matter of public concern.
    Kotlikoff v. Cmty. News, 
    89 N.J. 62
    , 69 (1982).
    A-3510-21
    41
    An opinion is "pure" when "the maker of the comment states the facts on
    which he bases his opinion . . . and then states a view as to the plaintiff's conduct,
    qualifications or character." 
    Id. at 68-69
    . Alternatively, a "mixed" opinion, that
    is, one "apparently based on facts about the plaintiff or his conduct that have
    neither been stated by defendant nor assumed to exist by the parties to the
    communication[,]" may be defamatory if it implies underlying objective facts
    which are false. 
    Id. at 69
    . Finally, a statement that "could be construed as either
    fact or opinion" cannot result in liability, because "[a]n interpretation favoring
    a finding of fact would tend to impose a chilling effect on speech." Lynch, 
    161 N.J. at 168
     (citations and internal quotation marks omitted).
    Here, a review of the online reviews posted by Hughes clearly shows they
    are not "pure opinion" as she suggests. Instead, the online reviews are based on
    false facts, such as the statement that Maksoud "stole" Hughes's retainer for
    personal use, and thus, were properly found by the court to be defamatory.
    Hughes misconstrues the decision rendered by the Chancery Judge.
    Indeed, the record demonstrates the Chancery Judge did not make a decision one
    way or the other, but instead instructed the parties to pursue their claims in the
    Law Division. Specifically, the Chancery Judge said:
    . . . [P]laintiffs [Maksoud and Schachtel] completely
    and do fail to cite to any law that supports its assertion
    A-3510-21
    42
    that [they are] entitled to the drastic remedy of
    enjoining [libel] or, more drastically, enjoining the
    defense in its future speak.
    Instead the [c]ourt does find that . . . plaintiffs do
    have an adequate remedy at law in the Law Division for
    damages, as the only claims left in the complaint are for
    damages because of the alleged defamation committed
    by [Hughes] against the [Maksoud and Schachtel] and
    their business.
    These issues are triable at law before a [j]ury and
    not before the Chancery Division, under Rule 4:3-
    1[(a)(1)], . . . therefore, this complaint will be
    transferred [on] the [c]ourt's own motion to the Law
    Division under Rule 4:3-1(b).
    ....
    As irksome as this—these—that these comments
    have been made both on Avvo and on Google, they are,
    nevertheless, constitutionally protected speech that this
    [c]ourt cannot enjoin.
    Every individual before this [c]ourt has an
    absolute right to state what his or her opinions are.
    However, if those opinions are determined to be
    libelous or slanderous, and therefore impact on the
    business activities of [Maksoud and Schachtel], then
    there is an adequate redressing for that if [Maksoud and
    Schachtel] are able to prove their entitlement to
    compensatory damages as a result of them, if they are
    able to show that it is proximally caused by the
    intentional acts of [Hughes].
    Additionally, [Maksoud and Schachtel] would be
    more than entitled to seek punitive damages if they
    A-3510-21
    43
    believe and they are able to prove clearly and
    convincingly that these were made with a malicious
    intent, and that [Hughes] needs to be punished as a
    result of that.
    However, that is a decision that this [c]ourt
    cannot make summarily, it would have to be made only
    in the compensatory aspects and in the compensatory
    atmosphere that is provided by the Law Division.
    [(emphasis added).]
    In an effort to further support her argument that Maksoud's defamation
    claim was "defective," Hughes cites to Dendrite Int'l, Inc. v. Doe, No. 3, 
    342 N.J. Super. 134
     (App. Div. 2001). In Dendrite, we delineated a four-part test
    applicable whenever "trial courts [are] faced with an application by a plaintiff
    for . . . an order compelling an [Internet Service Provider (ISP)] to honor a
    subpoena and disclose the identity of anonymous [i]nternet posters who are sued
    for allegedly violating the rights of individuals, corporations or businesses." 
    Id. at 141
    . The trial court must "first require the plaintiff to undertake efforts to
    notify the anonymous posters that they are the subject of a subpoena or
    application for an order of disclosure." 
    Ibid.
    Thereafter,
    Dendrite requires that a plaintiff . . . must: (1) identify
    the fictitious defendant with "sufficient specificity" to
    allow for a determination as to whether the defendant
    "is a real person or entity" who may be sued; (2)
    A-3510-21
    44
    demonstrate a "good-faith effort to comply with the
    requirements of service of process"; (3) present
    sufficient facts from which it may be concluded that the
    suit can withstand a motion to dismiss; and (4) provide
    "a request for discovery with the [c]ourt, along with a
    statement of reasons justifying the specific discovery
    requested as well as identification of a limited number
    of persons or entities on whom discovery process might
    be served and for which there is a reasonable likelihood
    that the discovery process will lead to identifying
    information about defendant that would make service
    of process possible."
    [Warren Hosp. v. Does 1-10, 
    430 N.J. Super. 225
    , 231
    (App. Div. 2013) (alteration in original) (quoting
    Dendrite, 
    342 N.J. Super. at 151-52
    ).]
    If the court determines that a plaintiff has "presented a prima facie cause
    of action, [it] must balance the defendant's First Amendment right of anonymous
    speech against the strength of the prima facie case presented and the necessity
    for the disclosure of the anonymous defendant's identity to allow the plaintiff to
    properly proceed." Dendrite, 
    342 N.J. Super. at 142
    .
    Hughes claims Maksoud "did not meet . . . the second or third element of
    the tests required by Dendrite." However, the circumstances here are wholly
    different from the circumstances presented in Dendrite. Unlike Dendrite, there
    is no anonymous posting, and thus, this case does not involve an individual's
    right to speak anonymously. And, saliently, there is no question that the online
    reviews were authored by Hughes.
    A-3510-21
    45
    In her correspondence with Schachtel, Hughes admitted to using the
    pseudonym "A.J. Park."       Moreover, compelling facts were produced by
    Maksoud to withstand dismissal, namely, copies of the online reviews Hughes
    published, prior court filings, and Maksoud's own testimony. Therefore, we
    conclude that Hughes's reliance on Dendrite is misplaced.
    Next, Hughes claims that it was error to find that she knowingly posted a
    false statement because her posts were truthful based on her experience with
    Maksoud. As we previously noted however, while it is true that a statement of
    "pure opinion" cannot constitute defamation, Kotlikoff, 
    89 N.J. at 68-69
    , our
    review of the record reveals that Hughes's online postings included considerably
    more than her opinion.
    The court highlighted the following comments Hughes made in its
    findings following the proof hearing:
    From AVVO:
    I went back home after 10:30 pm. I wrote her email:
    not do anything and I will let her know… However,
    she kept calling me and threaten she will file court
    appearance her own… She took $1000 from my
    retainer only with "courtesy" after 30 days no bill. She
    holds another remaining $3000 no refund, unless I
    accept her "5 hrs 30 minutes service". She called Police
    I harassing her? Stay away from this harassing
    Prosecutor!
    A-3510-21
    46
    From Google:
    A solo business – "JEKYLL AND HYDE!" Advertise
    low fees on bait and switch. Pretend nice to take your
    money. Aggressive and Offensive on you and cheat
    you! Outrageously Dishonest on unearned legal fees
    for the days and hours she NEVER worked!! She asked
    $4000 CASH.
    [Plaintiff] is RUDE and DISHONEST. She steals your
    retainer for her personal business use. She never work
    on your case but FRAUDULENTLY "bill" you with
    "Summarized" "bill" on your waiting in her office
    lobby, on her missing appointment… BACK "bill" you
    after she grabbed your money. She asks for multiple
    advertising "reviews" to cover up her bad reviews.
    ....
    Her issue is submitted to ethic review in 2015 and 2018.
    HER LAWYER is under ethic review.
    From Google:
    She Fraudulently "billed" $375 for her NO-SHOW
    appointment when she was NOT retained. She "billed"
    14 "Collective" email for 4 email. She used her
    assistant doing Bait-and-Switch for her low rate!
    [Plaintiff] Stole our Confidential Personal Financial
    Information!! Seven (7) documents!! She Deliberately
    gave our Personal documents to her lawyer!!
    Deliberately showed our Confidential documents to
    Jury!! Posted our SSN, DOB online to public view!!
    She Lied she was "required" to keep our Personal
    documents In Her Hand for Seven (7) years!!
    A-3510-21
    47
    Police advised to take her to Court! However, a once 7
    year prosecutor Fabricated numerous nasty Police
    stories went on Personal Attack!
    The court also highlighted that in more than one review, Hughes identified
    the docket numbers given to her filings against Maksoud and encouraged readers
    to look up those docket numbers. Because of these public postings, the court
    concluded that the litigation privilege did not apply, and thus, several of the
    statements made by Hughes in her pleadings were defamatory as well. The court
    read them into the record, relying on the following from Hughes's verified
    complaint:
    13. However, Maksoud unlawfully stole all
    copies of [Hughes's] documents, stated all above, for
    herself, prepared to harass [Hughes] if [Hughes]
    disputed her charge.
    ....
    15.   In Aug 2017, Defendant Christopher
    DeSocio started to represent Maksoud.       Without
    [Hughes's] consent, Maksoud knowingly, willfully and
    illegally handed over all [Hughes's] documents to
    DeSocio who was not involved in any part of
    [Hughes's] divorce case.
    ....
    17.    Maksoud and DeSocio knowingly,
    intentionally and maliciously prepared and misused
    "Confidential Client Questionnaire" of [Hughes] dated
    on Sept 4, 2015 to show to the Jury and lied that
    A-3510-21
    48
    Maksoud was hired on Sept 4, 2015, instead of Sept 17,
    2015 when the retainer was signed.
    18. Also, Maksoud and DeSocio knowingly,
    deliberately and maliciously prepared and misused all
    Confidential Personal documents containing a large
    amount of [Hughes's] personal identifiers for divorce
    that Maksoud obtained and demanded on Sept 17, 2015,
    and stole all copies from [Hughes] on Sept 28, 2015,
    stated all above, as Maksoud's work and her exhibits to
    show to the Jury.
    ....
    22. Maksoud intentionally, maliciously, and
    deceptively allowed all Confidential Personal
    documents from [Hughes] that they prepared to show to
    the Jury.
    ....
    30. All Confidential Personal Identifier and
    information of [Hughes] ha[s] been in Irreparable
    Damages on internet to public since June 4, 2018.
    ....
    35. Clearly, it is inevitable that "Confidential
    Client Questionnaire" of [Hughes] has to be spread out
    further among administrative staffs, lawyer and judge
    in Hudson County Court and Superior Court Cler[k]
    office during Court process . . . .
    ....
    41.  Maksoud deliberately stole [Hughes's]
    divorce documents containing a great amount of
    A-3510-21
    49
    personal, family and financial information           for
    harassment against her former client, [Hughes].
    ....
    43. [Maksoud and DeSocio] have knowingly,
    willfully and maliciously prepared and misused
    [Hughes's] documents to release personal information
    and create irreparable harm to Maksoud's former client.
    44. [Maksoud and DeSocio's] repeated actions of
    releasing personal information of former client is
    Intentional, Spiteful, Willful, Unlawful and Immoral.
    As evidenced above, Hughes's comments were not limited to simply
    "criticism" of Maksoud's performance. Not only did Hughes label Maksoud a
    liar and a thief, but she also supported her characterizations with false facts. In
    addition, Hughes claimed defendant stole her money and personal information,
    which was not true, and Hughes knew it was not true. By publicly making those
    assertions, Hughes ultimately sought to harm Maksoud's business reputation.
    Thus, we are satisfied the court properly found Hughes's online reviews were
    defamatory.
    Hughes further argues that "[t]o prove defamation, a plaintiff needs more
    than their own testimony," and because Maksoud's "evidence was her own self-
    serving testimony," it was error for the court to find Maksoud had proven a claim
    of defamation. To support her argument, Hughes cites to Sisler v. Gannett Co.,
    A-3510-21
    50
    
    104 N.J. 256
    , 281 (1986), and highlights the following language from that case:
    "Awards based on a plaintiff's testimony alone or on 'inferred' damages are
    unacceptable."
    "Damages which may be recovered in an action for defamation are: (1)
    compensatory or actual, which may be either (a) general or (b) special; (2)
    punitive or exemplary; and (3) nominal." W.J.A., 210 N.J. at 239 (quoting
    Prosser & Keeton § 116A, at 842). Actual damages are those "real losses
    flowing from the defamatory statement[,]" which are "'not limited to out -of-
    pocket loss,' but include[] 'impairment to reputation and standing in the
    community,' along with personal humiliation, mental anguish, and suffering to
    the extent that they flow from the reputational injury." Ibid. (first quoting
    Prosser & Keeton § 116A, at 843; and then quoting Gertz v. Robert Welch, Inc.,
    
    418 U.S. 323
    , 350 (1974)).
    "All compensatory damages . . . depend on showings of actual harm,
    demonstrated through competent evidence, and may not include a damage award
    presumed by the jury." Nuwave Inv. Corp. v. Hyman Beck & Co., 
    221 N.J. 495
    ,
    499 (2015); see also Sisler, 104 N.J. at 281 ("[A] plaintiff should offer some
    concrete proof that his reputation has been injured."). Although "[t]estimony of
    third parties as to a diminished reputation will also suffice to prove 'actual
    A-3510-21
    51
    injury[,]'" an "[a]ward[] based on a plaintiff's testimony alone or on 'inferred'
    damages [is] unacceptable." Ibid.
    Nominal damages may be awarded in cases where damages are presumed
    but the plaintiff "has not proved a compensable loss." W.J.A., 210 N.J. at 240.
    "Nominal damages are 'awarded for the infraction of a legal right, where the
    extent of the loss is not shown, or where the right is one not dependent upon loss
    or damage.'"     Id. at 240-41 (quoting Charles T. McCormick, Damages 85
    (1935)).
    An award of nominal damages is a "judicial declaration that the plaintiff's
    right has been violated." Id. at 241 (quoting McCormick at 85). They serve "the
    purpose of vindicating the plaintiff's character by a verdict of a jury that
    establishes the falsity of the defamatory statement."       Ibid.   The Punitive
    Damages Act, N.J.S.A. 2A:15-5.9 to -5.17, defines nominal damages as
    "damages that are not designed to compensate a plaintiff and are less than
    $500.[00]"     N.J.S.A. 2A:15-5.10.   "An award of nominal damages cannot
    support an award of punitive damages"; punitive damages are only available "if
    compensatory damages have been awarded in the first stage of the trial."
    N.J.S.A. 2A:15-5.13(c).
    A-3510-21
    52
    Here, Maksoud was not awarded compensatory, actual, or punitive
    damages for her defamation claims. She was awarded nominal damages in the
    amount of $500.00, which was appropriate based on the evidence presented.
    Contrary to Hughes's argument, Maksoud's defamation claim does not fail
    because she did not prove a compensatory or actual loss.
    Finally, Hughes cites to two out-of-state cases for the proposition that
    "internet reviews of public professional practices like lawyers and doctors have
    been treated more protectively than if it was just a matter of private concern,"
    and therefore, the court's "finding a prima facie case of defamation should be
    vacated." The two cases cited by Hughes are distinguishable from the present
    matter.
    The first case cited by Hughes is Creekside Endodontics, LLC v. Sullivan,
    
    527 P.3d 424
     (Colo. App. 2022). In that case, the plaintiff, a licensed dentist,
    performed root canal therapy on his patient, the defendant. Id. at 426-27. The
    defendant was dissatisfied with the procedures as well as the plaintiff's
    responses to her concerns and publicly expressed her dissatisfaction by posting
    online reviews. Id. at 426-28. The plaintiff then sued the defendant "for libel
    per se and trade and product disparagement based on the allegedly defamatory
    posts." Id. at 428.
    A-3510-21
    53
    As for the statements defendant made about the plaintiff's dental work, the
    court ultimately concluded that because the defendant's online reviews were
    posted following a "lengthy investigation" into the work that was performed on
    her teeth and after she "received conflicting viewpoints" from other dentists, the
    plaintiff could not prove actual malice, which requires proof that the author
    "entertained serious doubts as to the truth of the statement or acted with a high
    degree of awareness of its probable falsity." Id. at 431-32 (quoting Fry v. Lee,
    
    408 P.3d 843
    , 848 (Colo. App. 2013)). Next, as for the statements the defendant
    made regarding the plaintiff's response to her complaints, the court found that
    those statements were "pure opinion" based on facts that were not false. Id. at
    432. Therefore, because the defendant "provided the factual reasons for her
    opinion, her statements are protected by the First Amendment." Id. at 433.
    Here, in contrast, Maksoud was able to prove actual malice, that is,
    Maksoud was able to show that the online reviews posted by Hughes were
    published with Hughes's actual knowledge that the information she was sharing
    was false. Additionally, we reiterate, that Hughes's comments were not "pure
    opinion" protected by the First Amendment because they were based on false
    facts.
    A-3510-21
    54
    Hughes relies on DeRicco v. Maidman, 
    209 A.D.3d 560
     (N.Y. App. Div.
    2022).   In that case, the plaintiffs, an orthodontist and his professional
    corporation, alleged that the defendants, a former minor patient and the patient's
    parents, defamed them in an unfavorable review posted on Google. 
    Ibid.
    In dismissing the complaint, the court held that the "overall context in
    which the communication was made, an anonymous online review of plaintiff's
    services," was an important consideration. Id. at 561. Based on that finding,
    the court concluded that "a reasonable reader of [the] review would understand
    it to be pure opinion," and therefore, not actionable. Ibid.
    In this instance, however, Hughes's online postings were not simply
    limited to commentary on Maksoud's services as an attorney. Rather, Hughes's
    reviews contained false allegations against Maksoud, which, to a reasonable
    reader, would not be understood or construed as pure opinion. Thus, Hughes's
    arguments are unavailing, and the court did not err in finding Maksoud proved
    a case of defamation.
    V.
    Hughes next argues that "all damages awarded for the stress [Maksoud]
    allegedly suffered in connection with litigation are not compensable," and
    therefore, the court erred in entering an award for IIED. Again, we disagree.
    A-3510-21
    55
    In Picogna v. Board of Education of Township of Cherry Hill, 
    143 N.J. 391
    , 399 (1996), the Court held that a plaintiff may not recover for the stress of
    conducting the litigation that the plaintiff instituted against the defendant
    tortfeasor.   However, the Court also noted that severe emotional distress
    proximately caused by defendant's conduct, exclusive of the litigation, is
    recoverable. 
    Ibid.
    Here, Maksoud was not seeking recovery for severe emotional distress
    caused by this action—the lawsuit she filed against Hughes. Instead, Maksoud
    was seeking recovery for the severe emotional distress she suffered as a result
    of Hughes's intentional and outrageous conduct against her—conduct which
    included bringing two actions and filing multiple court documents premised on
    false facts, and forcing Maksoud to defend herself against them. The evidence
    adduced during the proof hearing and the damages hearing showed there were
    multiple stress sources, and nothing in our jurisprudence indicates that a precise
    quantification is required when that occurs. See, e.g., 
    id. at 399
    ; Hill v. N.J.
    Dep't of Corr., 
    342 N.J. Super. 273
     (App. Div. 2001). Consequently, we are
    satisfied the court did not err in taking into consideration the prior litigation
    history between the parties when determining the award for IIED damages.
    A-3510-21
    56
    Hughes further argues "the finding, that there was no 'special grievance'
    for the malicious abuse of process [] and the findings of 'no compensable
    damages' for Hughes's defamation claim [] conflicts with the finding of liability
    under the IIED claim." However, malicious abuse of process, defamation, and
    IIED are separate causes of action. The court's disinclination to find "a special
    grievance" to support a claim of malicious abuse of process, and its
    disinclination to find compensable damages as a result of the defamation, did
    not preclude the court from finding that Maksoud had separately established a
    claim of IIED.
    Lastly, Hughes argues that it was error for the court to "rel[y] upon and
    specifically incorporate" Maksoud's computation of damages. "[T]o arrive at a
    fair and reasonable award of compensation requires a high order of human
    judgment." Model Jury Charges (Civil), 8.11E, "Disability, Impairment and
    Loss of the Enjoyment of Life, Pain and Suffering" (rev. May 2017).
    "Determining just compensation[,] . . . particularly when the damages are not
    susceptible to scientific precision, as in the case of pain and suffering damages,
    necessarily requires a high degree of discretion." Johnson v. Scaccetti, 
    192 N.J. 256
    , 279 (2007).
    The Model Jury Charge on damages provides in pertinent part:
    A-3510-21
    57
    The law on compensation recognizes that a plaintiff
    may recover for any disability or impairment that he or
    she suffers as a result of his or her injuries. . . . The law
    also permits a plaintiff to recover for the loss of
    enjoyment of life, which means the inability to pursue
    one's normal pleasure and enjoyment. You must
    determine how the injury has deprived [p]laintiff of [his
    or her] customary activities as a whole person. This
    measure of compensation is what a reasonable person
    would consider to be adequate and just under all the
    circumstances of the case to make [p]laintiff whole for
    [his or her] injury and [his or her] consequent disability,
    impairment, and the loss of the enjoyment of life. The
    law also recognizes as proper items for recovery, the
    pain, physical and mental suffering, discomfort, and
    distress that a person may endure as a natural
    consequence of the injury. . . .
    Here are some factors you may want to take into
    account when fixing the amount of the verdict . . . . You
    may consider [p]laintiff's age, usual activities,
    occupation, family responsibilities and similar relevant
    facts in evaluating the probable consequences of any
    injuries you find [he or she] has suffered. You are to
    consider the nature, character and seriousness of any
    injury, discomfort or disfigurement. You must also
    consider their duration . . . .
    The law does not provide you with any table,
    schedule or formula by which a person's pain and
    suffering, disability, impairment, and loss of enjoyment
    of life may be measured in terms of money. The
    amount is left to your sound discretion. . . . [T]he law
    can provide no better yardstick for your guidance than
    your own impartial judgment and experience.
    You are to exercise sound judgment as to what is
    fair, just and reasonable under all the circumstances.
    A-3510-21
    58
    You should, of course, consider the testimony of
    [p]laintiff on the subject of [his or her] discomforts.
    You should also scrutinize all the other evidence
    presented by both parties on the subject, including the
    testimony of the doctors. After considering the
    evidence you shall award a lump sum of money that will
    fairly and reasonably compensate [p]laintiff for [his or
    her] pain, suffering, disability, impairment, and loss of
    enjoyment of life proximately caused by defendant's
    negligence (or other fault).
    [Model Jury Charges (Civil), 8.11E, (emphasis added)
    (italicization removed).]
    As the factfinder, the court here relied on Maksoud's testimony, which it
    found to be credible and persuasive, as well as Maksoud's certification, which
    supplemented her testimony and detailed the loss of her personal and
    professional time proximately caused by Hughes's conduct. The court also
    relied on Seglin's testimony, which it further found to be credible and was not
    rebutted. Even though the court did not award compensatory damages for
    defamation, that did not preclude the court from awarding damages for IIED.
    And thus, it was entirely appropriate, and consistent with the Model Jury
    Charges, for the court to consider Maksoud's testimony, certification, and
    Seglin's7 testimony in arriving at its determination.
    7
    In her reply brief, Hughes contends that Seglin was not a "competent" witness
    because he "was sufficiently impeached by his own misconduct for over-billing
    A-3510-21
    59
    VI.
    Finally, Hughes argues the verdict should be vacated for several other
    reasons, which we address in turn.
    A.
    Default
    Hughes maintains that "rigid enforcement of a default against a pro se
    defendant for minor discovery violations denied the right to a jury trial ."
    Hughes, however, never appealed from the court's entry of default judgment.
    In civil actions, Rule 2:5-1(f)(2)(ii) requires an appellant to designate, in
    the notice of appeal, the judgment, decision, action or rule appealed from. See
    Pressler & Verniero, Current N.J. Court Rules, cmt. 5.1 on R. 2:5-1 (2025). If
    a matter is not designated in a party's notice of appeal, it is not subject to the
    appellate process and review. See Kornbleuth v. Westover, 
    241 N.J. 289
    , 299
    (2020); Campagna ex rel. Greco v. Am. Cyanamid Co., 
    337 N.J. Super. 530
    , 550
    Medicaid patients." In the record, it was explained that there was an
    "administrative proceeding" with the "State fraud division" that "terminated at
    the end of 2016 regarding some billing issues that involved an assistant in the
    doctor's office and that as a condition of that resolution, with no civil penalties,
    [Seglin] has long since hired a company to take care of his billing and has
    received an administrative error." Thus, contrary to Hughes's argument, we
    conclude this history did not render Seglin incompetent, and the court took that
    information into consideration when rendering its final opinion.
    A-3510-21
    60
    (App. Div. 2001); Sikes v. Twp. of Rockaway, 
    269 N.J. Super. 463
    , 465-66
    (App. Div. 1994).
    Since Hughes did not appeal from the court's default judgment, the issue
    as to whether default was properly entered is not before this court. Nonetheless,
    we address the merits of Hughes's argument.
    Rule 4:43-1 states, in pertinent part:
    If a party against whom a judgment for affirmative
    relief is sought has failed to plead or otherwise defend
    as provided by these rules or court order, or if the
    answer has been stricken with prejudice, the clerk shall
    enter a default on the docket as to such party.
    "As a general matter, there are various ways in which a party's failure to
    adequately fulfill conditions imposed by a court order in discovery or in
    preparation for trial may ultimately permit the dismissal of a claim or the entry
    of default." N.J. Div. of Youth & Fam. Servs. v. P.W.R., 
    410 N.J. Super. 501
    ,
    506 (App. Div. 2009). More typical examples of such failures include "[f]ailures
    to file responsive pleadings or to appear when required to litigate the matter."
    N.J. Div. of Youth & Fam. Servs. v. M.G., 
    427 N.J. Super. 154
    , 168 (App. Div.
    2012).
    Here, although Hughes was proceeding pro se, the record shows she was
    familiar with the court system. Indeed, Hughes was given multiple opportunities
    A-3510-21
    61
    to respond to Maksoud's discovery requests, but repeatedly failed to comply.
    Hughes's failure to appear and participate clearly constituted a failure to defend,
    squarely falling within the grounds for a default under Rule 4:43-1. Moreover,
    in light of Hughes's conduct, there was no basis for the court to try the case by
    jury.
    B.
    Damages Awarded Were Arbitrary and Capricious
    Hughes avers that the court's evaluation of damages for "emotional trauma
    was arbitrary and capricious and should be vacated." Hughes maintains that
    having found no compensable damages for defamation and no special damages
    for abuse of process, Maksoud cannot be entitled to estimated compensatory
    damages under the guise of damages for extraordinary emotional distress
    resulting from conduct so horrendous that it is beyond the capacity of a person
    to bear.
    As we previously stated, however, the court was not precluded from
    finding Maksoud proved IIED and was entitled to damages simply because it
    did not award compensatory damages for defamation and did not find proof of
    a claim of malicious use of process. Each claim was separate. Moreover, the
    court was permitted to consider all the evidence presented when awarding
    A-3510-21
    62
    damages. Ultimately, the amount the court ordered, $522,700.00, does not
    shock the judicial conscience based on the proven facts of this case.
    C.
    Mitigating Factors
    Finally, Hughes argues that she should have been allowed to present
    evidence in mitigation of the damages alleged by Maksoud. "It [is] strictly a
    discretionary matter for [the] court to determine and delineate the extent of
    defendant's participation" in the default proceeding. Scott v. Scott, 
    190 N.J. Super. 189
    , 196 (Ch. Div. 1983).
    Here, Hughes was permitted to challenge Maksoud's evidence by way of
    cross-examination. Additionally, Hughes was provided the opportunity to give
    a closing statement, although she was ultimately barred from doing so based on
    her representations to the court. Hughes was not permitted to present affirmative
    proofs, but that limitation was rightly imposed by the court because of her
    default status. See Chakravarti, 
    393 N.J. Super. at 210-11
     ("Even though a
    defendant who has defaulted has relinquished the right to present affirmative
    proofs in the matter, the right to challenge a plaintiff's showings in a proof
    hearing by way of cross-examination and argument should not ordinarily be
    precluded."); Innes v. Carrascosa, 
    391 N.J. Super. 453
    , 496 (App. Div. 2007)
    A-3510-21
    63
    (finding that when faced with a defaulting defendant, trial judge acted
    reasonably and within his authority to restrict that party's participation in a
    proceeding including limiting introduction of evidence).
    Thus, contrary to Hughes's arguments, in light of her default status,
    Hughes had no right to present evidence on her behalf at the hearings. We
    conclude the court acted well within its discretion in limiting Hughes's
    involvement to cross-examination and closing statements.
    To the extent we have not addressed them, all other points raised by
    Hughes lack sufficient merit to warrant discussion. R. 2:11-3(e)(1)(E).
    Affirmed.
    A-3510-21
    64
    

Document Info

Docket Number: A-3510-21-A-3728-21

Filed Date: 10/25/2024

Precedential Status: Non-Precedential

Modified Date: 10/25/2024