Smith v. Javitch Block, L.L.C. ( 2023 )


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  • [Cite as Smith v. Javitch Block, L.L.C., 
    2023-Ohio-607
    .]
    COURT OF APPEALS OF OHIO
    EIGHTH APPELLATE DISTRICT
    COUNTY OF CUYAHOGA
    KHADIJA SMITH,                                             :
    Plaintiff-Appellee,                       :
    No. 111532
    v.                                        :
    JAVITCH BLOCK LLC, ET AL.,                                 :
    Defendants-Appellants.                    :
    JOURNAL ENTRY AND OPINION
    JUDGMENT: AFFIRMED
    RELEASED AND JOURNALIZED: March 2, 2023
    Civil Appeal from the Cuyahoga County Court of Common Pleas
    Case No. CV-20-935178
    Appearances:
    The Misra Law Firm, LLC, and Anand N. Misra; Robert S.
    Belovich Attorney LLC, and Robert S. Belovich, for
    appellee.
    Gallagher Sharp LLP, Lorie E. Brown, Maia E. Jerin, and
    Richard C.O. Rezie; Javitch Block LLC, and Michael D.
    Slodov, for appellants.
    EILEEN T. GALLAGHER, J.:
    Defendants-appellants, Javitch Block, LLC, Anthony Barone II, and
    Erica Kravchenko (collectively “Javitch”), appeal from the trial court’s judgment
    denying its renewed motions to stay, compel binding arbitration, and strike class
    allegations. Javitch raises the following assignments of error for review:
    1. The trial court erred in denying Javitch’s renewed motion to stay,
    compel binding arbitration, and to strike class allegations.
    2. The trial court erred in denying Javitch’s motion to strike class
    allegations.
    After careful review of the record and relevant case law, we affirm the
    trial court’s judgment.
    I. Procedural and Factual History
    On October 30, 2013, plaintiff-appellee, Khadija Smith (“Smith”)
    opened a J.C. Penney branded credit-card account through Synchrony Bank. At the
    time, Smith received monthly billing statements to and remitted payments from an
    address in Parma Heights, Ohio — 6410 Stumph Road, Apt. 203, Cleveland, Ohio
    44130 (“Stumph Road”). Ultimately, Smith failed to make payments on the account,
    which was closed, and the outstanding balance of $559.86 was charged off.
    Pursuant to the terms and conditions of the credit-card agreement
    governing Smith’s account (the “Agreement”), Smith was advised that Synchrony
    Bank “may sell, assign or transfer any or all our rights or duties under this
    Agreement of your account” without notice. Immediately after the assignment
    clause, the Agreement included a section titled “Resolving a Dispute with
    Arbitration.” That provision provides as follows:
    Please read this section carefully. If you do not reject it, this section will
    apply to your account, and most disputes between you and us will be
    subject to individual arbitration. This means that: (1) neither a court
    nor a jury will resolve any such dispute; (2) you will not be able to
    participate in a class action or similar proceedings; (3) less information
    will be available; and (4) appeal rights will be limited.
    The Agreement further sets forth the scope of the arbitration clause,
    stating, in pertinent part:
    What claims are subject to arbitration
    1. If either you or we make a demand for arbitration, you and we must
    arbitrate any dispute or claim between you or any other user of your
    account, and us, our affiliates, agents and/or J.C. Penney Corporation,
    Inc. if it relates to your account * * *.
    2. We will not require you to arbitrate: (1) any individual case in small
    claims court or your state’s equivalent court, so long as it remains an
    individual case in that court; or (2) a case we file to collect money you
    owe us. However, if you respond to the collection lawsuit by claiming
    any wrongdoing, we may require you to arbitrate.
    Finally, the Agreement contains a class-action provision, which
    provides:
    You agree not to participate in a class, representative or private
    attorney general action against us in court or arbitration. Also, you may
    not bring claims against us on behalf of any accountholder on your
    account, and you agree that only accountholders on your account may
    be joined in a single arbitration with any claim you have.
    There is no dispute that terms “you and us” contained in the Agreement
    refer respectively to Smith and Synchrony Bank. It is further undisputed that the
    Agreement’s choice-of-law provision provides that Utah law controls; and the
    arbitration agreement arises solely under the Federal Arbitration Act (“FAA”).
    On August 19, 2017, Synchrony Bank sold and assigned all rights, title,
    and interest in Smith’s account to Portfolio Recovery Associates, L.L.C. (“PRA”).
    The extent of the assignment of rights was set forth in a separate document that was
    produced under seal.
    On August 8, 2018, PRA initiated a collection action against Smith in
    Cleveland M.C. No. 2018-CVF-011911 to collect the unpaid balance and interest
    owed on the account. Relevant to this appeal, Javitch, a law firm concentrating in
    the area of consumer debt, represented PRA throughout the collection proceedings.
    On March 15, 2019, PRA filed a motion for default judgment, arguing that Smith was
    served with process at her last known address on October 31, 2018, but failed to
    plead or otherwise defend as provided by the Rules of Civil Procedure. On April 2,
    2019, a default judgment was entered in favor of PRA in the amount of $559.86 plus
    interest and costs. Ultimately, the judgment against Smith was recovered by PRA
    through garnishment proceedings.
    On July 22, 2020, Smith filed a motion to vacate the default judgment,
    claiming the Cleveland Municipal Court lacked jurisdiction over the collection
    action because the residence address listed in PRA’s complaint was not within the
    territory of the Cleveland Municipal Court. The relief was granted, and PRA
    returned the garnished funds. On September 15, 2020, the collection action was
    dismissed without prejudice.
    On July 23, 2020, Smith filed a class-action complaint against Javitch
    in Cuyahoga C.P. No. CV-20-935178, setting forth claims for unjust enrichment,
    negligence, invasion of privacy, and violations of Ohio’s Consumer Sales Practices
    Act. The complaint stemmed from Javitch’s representation of PRA during the
    collection action and alleged that Javitch knowingly subjected prospective class
    members to unlawful collection and garnishment related practices by obtaining
    judgments “in courts that lacked territorial jurisdiction.”
    On September 25, 2020, Javitch asserted its right to arbitrate the
    dispute as an agent of PRA, which was assigned an interest in Smith’s account. In
    its motion to stay, motion to compel binding arbitration, and motion to strike class
    allegations, Javitch argued, in relevant part:
    Smith’s purported class action complaint is a response and relates to
    the way her debt owed to defendant’s non-party client, [PRA], was
    collected in the Cleveland Municipal Court. In short, [Smith] alleges
    the suit was filed in the wrong court. Smith does not deny having a J.C.
    Penney branded Synchrony Bank card, owing the debt or that she failed
    to pay the amount due.
    Smith’s claims must all be resolved in arbitration on an individual basis
    pursuant to the mandatory, binding and unambiguous arbitration
    agreement governing her account, as Smith waived her right to bring a
    class action.
    Therefore, the court must stay these proceedings, Smith’s class action
    allegations must be stricken, and if she wishes to proceed with her
    claims against Defendants, she must be compelled to raise her
    individual claims in binding arbitration.
    On December 14, 2020, the trial court summarily denied Javitch’s
    motion, stating, “Defendants’ motion to stay, motion to compel binding arbitration
    and motion to strike class allegations, filed 09/25/2020, are denied.”
    In Smith v. Javitch Block, LLC, 8th Dist. Cuyahoga No. 110154, 2021-
    Ohio-3344 (“Smith I”), this court affirmed the trial court’s judgment, finding “the
    trial court did not err in denying Javitch’s motion to stay the proceedings and
    compel arbitration.” Id. at ¶ 23. In pertinent part, this court determined that (1)
    “Synchrony Bank’s assignment of Smith’s account to PRA was a complete
    assignment,” (2) “PRA has the right to enforce the arbitration provision,” (3) Javitch
    acted as PRA’s agent by seeking to enforce the Agreement against Smith in the
    collections action, and (4) Smith’s class-action claims against Javitch “relates to the
    account because the collections action could not arise but for Smith’s account.” Id.
    at ¶ 13-15. Significantly, however, this court determined that Javitch does not
    possess the same contractual rights under the Agreement that are afforded to its
    principal, PRA. For instance, we found that Javitch “did not have the contractual
    right to demand arbitration” because the Agreement “limited the arbitration
    demand to Smith and PRA, and further limited the arbitration as occurring solely
    between Smith and PRA.” Id. at ¶ 16. This court summarized its conclusion as
    follows:
    Under the express terms of the agreement between Smith and
    Synchrony Bank, and in consideration of the assignment to PRA, only
    Smith or PRA could demand arbitration of the claims as they relate to
    Smith’s account, and if such demand was made, only Smith and PRA
    were required to arbitrate their dispute. That condition precedent, that
    either PRA or Smith demand arbitration, must occur before any
    dispute related to the account is arbitrated, even if that claim involves
    claims involving an agent of PRA. * * * Javitch is not contractually
    entitled to demand arbitration under the limited scope of agency law as
    contemplated under Utah law.
    Nothing in the record indicates that either PRA or Smith has demanded
    arbitration of the dispute nor that Smith must arbitrate her dispute
    with Javitch.
    Id. at ¶ 20-22. Accordingly, this court affirmed the decision of the trial court and
    remanded the matter for further proceedings.
    On remand, PRA sent a letter to Smith, dated April 4, 2022,
    demanding that she submit her class-action lawsuit “to arbitration on an individual
    basis before the American Arbitration Association (‘the AAA’), or if [she] would
    prefer, before JAMS.” The demand letter further specified as follows:
    In the event Ms. Smith does not commence an arbitration within 14
    days, we will ask that the law firm representing [Javitch] * * * petition
    the court to compel Ms. Smith to arbitrate her litigation claims against
    [Javitch], in individual arbitration before the AAA.
    Smith did not respond to PRA’s demand letter, nor did she submit her
    claims to arbitration within 14 days of PRA’s demand. Therefore, on April 19, 2022,
    Javitch filed a renewed motion to stay, motion to compel binding arbitration, and
    motion to strike class allegations. The motion sought an order directing Smith and
    PRA to proceed with arbitration on an individual basis in accordance with the terms
    of the Agreement, PRA’s demand letter, and the mandates of this court’s decision in
    Smith I.   According to Javitch, “[f]airness should not permit Smith to avoid
    arbitration of her dispute related to the way the debt she owes to PRA was collected,
    because her agreement indisputably requires her to arbitrate such claims if and
    when a demand is made by PRA.” Javitch further asserted that (1) a stay was
    necessary “to conserve judicial resources and avoid duplicative litigation,” and (2)
    Smith “waived her right to assert claims either as a class representative or a class
    member, whether in court or at arbitration.”
    On April 29, 2022, Smith filed a motion to strike Javitch’s renewed
    motion, arguing that the motion was meritless because (1) neither Smith nor PRA
    have asserted a dispute against the other, (2) Javitch lacks standing to seek
    arbitration of a nonexistent dispute between Smith and PRA, and (3) the law of the
    case prevents Javitch from seeking arbitration of Smith’s claims against them.
    Relying on this court’s prior decision, Smith argued that there are two prerequisites
    to arbitration:
    First, that a demand must be made by someone authorized to do so.
    And, second, that the dispute must only be between signatories to the
    agreement or their assignee.
    On May 18, 2022, the trial court summarily denied Javitch’s renewed
    motion without a hearing.
    Javitch now appeals from the trial court’s judgment.
    II. Law and Analysis
    A. Motion to Stay and Compel Arbitration
    In the first assignment of error, Javitch argues the trial court erred in
    denying its renewed motion to stay, to compel arbitration, and to strike class
    allegations. Javitch contends that because “a valid arbitration agreement exists and
    encompasses this dispute, and because the condition precedent to arbitration has
    now been satisfied (PRA’s demand for arbitration), the trial court erred in failing to
    order Smith to arbitrate this dispute.”
    1. Standard of Review
    Both the FAA and Ohio’s Arbitration Act “provide that a court shall
    stay proceedings and compel arbitration when ‘an issue is referable to arbitration
    under an agreement in writing for arbitration.’”             Sinley v. Safety Controls
    Technology, Inc., 8th Dist. Cuyahoga No. 109065, 
    2020-Ohio-4068
    , ¶ 15, quoting
    R.C. 2711.02 and 2711.03; Javitch v. First Union Sec., Inc., 
    315 F.3d 619
    , 624 (6th
    Cir.2001), citing 9 U.S.C. 3 and 4. Arbitration, as a matter of contract, is not required
    if the party against whom the enforcement is sought did not contractually agree to
    submit to arbitration. 
    Id.,
     citing Council of Smaller Ents. v. Gates, McDonald & Co.,
    
    80 Ohio St.3d 661
    , 665, 
    687 N.E.2d 1352
     (1998). Thus, the preliminary question
    when determining whether to stay an action and compel arbitration is “whether the
    parties actually agreed to arbitrate the issue and not the general policy goals of the
    arbitration statutes.”   
    Id.,
     citing UH Rainbow Babies & Children’s Hosp. v.
    Caresource, 8th Dist. Cuyahoga No. 106151, 
    2018-Ohio-2839
    , ¶ 5.
    The standard of review for a decision granting or denying a motion to
    stay proceedings pending arbitration is generally abuse of discretion. EMCC Invest.
    Ventures, L.L.C. v. Rowe, 11th Dist. Portage No. 2011-P-0053, 
    2012-Ohio-4462
    ,
    ¶ 18-19, citing River Oaks Homes, Inc. v. Krann, 11th Dist. Lake No. 2008-L-166,
    
    2009-Ohio-5208
    , ¶ 41. “A trial court’s grant or denial of a stay based solely upon
    questions of law, however, is reviewed under a de novo standard.” 
    Id.,
     citing Buyer
    v. Long, 6th Dist. Fulton No. F-05-012, 
    2006-Ohio-472
    , ¶ 6; Pantages v. Becker,
    8th Dist. Cuyahoga No. 106407, 
    2018-Ohio-3170
    , ¶ 7.              “Although there is a
    presumption in Ohio favoring arbitration, parties cannot be compelled to arbitrate
    a dispute they have not agreed to submit to arbitration.” Pantages at ¶ 7, citing
    Natale v. Frantz Ward, L.L.P., 
    2018-Ohio-1412
    , 
    110 N.E.3d 829
    , ¶ 9 (8th Dist.).
    The question of whether a controversy is referable to arbitration under
    the provisions of a contract is a question for a court to decide upon examination of
    the contract. Gibbons-Grable Co. v. Gilbane Bldg. Co., 
    34 Ohio App.3d 170
    , 171, 
    517 N.E.2d 559
     (8th Dist.1986).           “When confronted with an issue of contract
    interpretation, the role of the court is to give effect to the intent of the parties to that
    agreement. The court examines the contract as a whole and presumes that the intent
    of the parties is reflected in the language used in the agreement.” Martin Marietta
    Magnesia Specialties, L.L.C. v. PUC of Ohio, 
    129 Ohio St.3d 485
    , 
    2011-Ohio-4189
    ,
    
    954 N.E.2d 104
    , ¶ 22, citing Westfield Ins. Co. v. Galatis, 
    100 Ohio St.3d 216
    , 2003-
    Ohio-5849, 
    797 N.E.2d 1256
    , ¶ 11. Further, “[i]n interpreting a provision in a written
    contract, the words used should be read in context and given their usual and
    ordinary meaning.” Carroll Weir Funeral Home v. Miller, 
    2 Ohio St.2d 189
    , 192,
    
    207 N.E.2d 747
     (1965).
    Finally, we note that “‘[n]o authority — not the [Federal Arbitration
    Act or ‘FAA’], the Federal Rules of Civil Procedure, or any other source of law * * *
    limits a party to only one motion under §§3 or 4 of the FAA.’”1 Khath v. Midland
    Funding, LLC, 
    334 F.Supp.3d 499
    , 510 (D. Mass.2018), quoting Dillon v. BMO
    Harris Bank, N.A., 
    787 F.3d 707
    , 715 (4th Cir.2015) (holding the district court erred
    by deciding a renewed motion to compel as a motion for reconsideration).
    1Section 4 provides that a party seeking to enforce an arbitration agreement “may
    petition” the court for an order compelling arbitration. 9 U.S.C. 4. And 9 U.S.C. 3 states
    that courts “shall on application of one of the parties stay the trial of the action” if certain
    conditions are met. 9 U.S.C. 3.
    2. Rights and Responsibilities Under the Agreement
    For the purposes of this appeal, we begin by observing that the
    interpretation of the Agreement and the scope and breadth of the arbitration clause
    contained therein was substantially resolved by this court in Smith I. As previously
    discussed, it is well settled that (1) PRA stands in Synchrony Bank’s shoes as the
    assignee of the Agreement, (2) Smith agreed to arbitrate “any dispute or claim”
    between her and PRA and/or its agents, and (3) Smith’s dispute against Javitch in
    this case related to her credit-card account “because the collections action could not
    arise but for Smith’s account.” Smith I, 8th Dist. Cuyahoga No. 110154, 2021-Ohio-
    3344, at ¶ 13-15.
    This court further examined whether Javitch, as agent of PRA, has the
    same right under the provision of the arbitration clause to demand arbitration. In
    assessing Javitch’s express rights under the agreement as a nonsignatory agent, this
    court acknowledged that “‘[t]he weight of authority across the nation indicates that
    an agent can avail itself of its principal’s arbitration powers under a contract so long
    as the claim against the agent relates to that contract.’” Id. at ¶ 14, quoting St. Pierre
    v. Advanced Call Ctr. Technologies, L.L.C., D.Nev. No. 2:15-cv-02415-JAD-NJK,
    
    2016 U.S. Dist. LEXIS 162986
    , 6 (Nov. 22, 2016). Ultimately, however, this court
    rejected Javitch’s reliance on agency principles and concluded that the express
    terms of the Agreement “limited the arbitration demand to Smith and PRA, and
    further limited the arbitration as occurring solely between Smith and PRA.” Id. at
    ¶ 16.   Accordingly, this court concluded that (1) as a condition precedent of
    arbitration, either Smith or PRA must make a demand for arbitration, and (2) only
    Smith and PRA could arbitrate any dispute or claim.
    On appeal, Javitch acknowledges that pursuant to the terms of the
    Agreement and the findings of this court in Smith I, “[it] is not contractually entitled
    to demand arbitration,” and “that only PRA and Smith can demand arbitration.” In
    addition, Javitch does not dispute that it may not participate in the arbitration
    proceedings, as the terms of the agreement limit arbitration between Smith and
    PRA. Nevertheless, Javitch suggests that because Smith’s dispute is intrinsically
    related to the subject account and involves claims against PRA’s agent, Smith is
    obligated to arbitrate her claims and may not avoid her contractual obligations by
    artfully “suing the nonsignatory agent instead of the signatory principal.” According
    to Javitch:
    Giving effect to the word “agents” in the arbitration agreement compels
    the conclusion that PRA has the right to demand arbitration — even if
    it is not a named party to the litigation — when the claims made are
    against its agents and when the claims relate to the account, as is the
    case here.
    ***
    Any decision that Javitch cannot petition the court or that Javitch and
    PRA cannot enforce the Agreement would deny the effect of the clear
    language of the contract and make the arbitration provision
    meaningless.
    Thus, Javitch maintains that once PRA made a timely demand for arbitration and
    authorized Javitch to petition the court on its behalf if Smith failed to comply with
    the demand, Javitch is entitled to an order staying the litigation and compelling
    arbitration under Ohio law, Utah law, and the FAA.
    In opposition, Smith argues that this court’s decision in Smith I,
    “states two prerequisites: First, that PRA (or Ms. Smith) must make a demand for
    arbitration, and second, that the arbitration must be a dispute between PRA and Ms.
    Smith (‘their dispute’).” Thus, Smith contends that because there “are no new facts
    relating to the nature of the dispute in this case — the dispute is between Ms. Smith
    and Javitch — both before the earlier appeal and now, * * * there is not foundation
    for Javitch’s attempt to have this court reverse the law of this case.” Smith further
    contends that “under Utah law, an agent cannot enforce for its own benefit its
    principal’s arbitration agreement.”
    Preliminarily, we find no merit to Smith’s assertion that the trial court
    was required to deny Javitch’s motion pursuant to the law-of-the-case doctrine
    because the alleged second prerequisite of Smith I has not been satisfied. The law-
    of-the-case doctrine has long existed in Ohio jurisprudence.          “‘[T]he doctrine
    provides that the decision of a reviewing court in a case remains the law of that case
    on the legal questions involved for all subsequent proceedings in the case at both the
    trial and reviewing levels.’” Hopkins v. Dyer, 
    104 Ohio St.3d 461
    , 
    2004-Ohio-6769
    ,
    
    820 N.E.2d 329
    , ¶ 15, quoting Nolan v. Nolan, 
    11 Ohio St.3d 1
    , 3, 
    462 N.E.2d 410
    (1984). “The doctrine is necessary to ensure consistency of results in a case, to avoid
    endless litigation by settling the issues, and to preserve the structure of superior and
    inferior courts as designed by the Ohio Constitution.” 
    Id.
    In this case, Smith correctly states that this court has already
    determined that, as a prerequisite to arbitration, either Smith or PRA must make a
    demand for arbitration. However, this court did not find, as a second prerequisite,
    that PRA must be a named party in the dispute for the arbitration agreement to be
    invoked. Contrary to Smith’s interpretation of our decision, our reference to “their
    disputes” did not infer that arbitration proceedings could only occur if the subject of
    the dispute was limited to Smith and PRA. Rather, our reference to “their disputes”
    merely reiterated that only Smith and PRA could participate in an arbitration
    proceeding, regardless of whether the proceeding stemmed from a dispute pursued
    by Smith or a dispute pursued by PRA. To limit the arbitration clause in the manner
    proposed by Smith would conflict with the plain language of the Agreement, which
    expressly requires Smith and PRA to arbitrate any dispute or claim between Smith
    and PRA, and/or its agents, its affiliates, or J.C. Penney Corporation so long as the
    dispute related to Smith’s account. The Agreement is silent on whether a party, here
    PRA, must be named as a defendant to invoke its rights under the Agreement. In
    fact, this court referenced the broad nature of the arbitration clause (what is
    arbitrable), but ultimately concluded that a demand by Smith or PRA was required
    before any dispute related to the account could be arbitrated, “even if that claim
    involves claims involving an agent of PRA.” Smith I, 8th Dist. Cuyahoga No. 110154,
    
    2021-Ohio-3344
    , at ¶ 20.
    Based on the foregoing, we reject Smith’s position on appeal that, “as
    a second prerequisite, only disputes between PRA and Ms. Smith could be
    arbitrated.” While we reiterate that Javitch does not have the contractual right to
    demand arbitration, our holding in Smith I does not invalidate the plain language of
    the Agreement, which contemplates arbitration between Smith and PRA for claims
    pursued by Smith against PRA or its agents, so long as a valid demand is made by
    Smith or PRA.
    With this clarification in mind, we turn to the remaining issues
    presented by Javitch on appeal, including whether PRA was permitted to demand
    arbitration as a nonparty to Case No. CV-20-935178, and if so, whether Javitch was
    entitled to a stay and an order compelling arbitration between Smith and PRA once
    the principal’s demand was filed.
    Regarding the first issue, Javitch summarizes its position as follows:
    Giving effect to the word “agents” in the arbitration agreement compels
    the conclusion that PRA has the right to demand arbitration — even if
    it is not a named party to the litigation — when the claims made are
    against its agents and when the claims relate to the account, as is the
    case here.
    After careful consideration, we find the pertinent language in the
    Agreement to be controlling. In this regard, the Agreement expressly sets forth the
    means by which Smith or PRA may start the arbitration process, stating:
    1. The party who wants to arbitrate must notify the other party in
    writing. The notice can be given after the beginning of a lawsuit or in
    papers filed in the lawsuit. Otherwise, your notice must be sent to
    Synchrony Bank[.] * * * The party seeking arbitration must select an
    arbitration administrator, which can be either the American
    Arbitration Association (AAA) * * * or JAMS[.] If neither administrator
    is able or willing to handle the dispute, then the court will appoint an
    arbitrator.
    2. If a party files a lawsuit in court asserting claim(s) that are subject
    to arbitration and the other party files a motion with the court to
    compel arbitration, which is granted, it will be the responsibility of the
    party asserting the claim(s) to commence the arbitration proceeding.
    Viewing the plain language of the foregoing provisions, we find no
    restrictive language in the Agreement to suggest PRA is incapable of enforcing its
    rights under the arbitration agreement in this case. All that is required to prompt
    Smith or PRA’s right to demand arbitration under the Agreement is that “any
    dispute or claim” relate to the account. With that stated, however, we emphasize
    that the scope of PRA’s rights under the Agreement is immaterial to our review in
    this matter. Rather, the resolution of this appeal concerns the scope of Javitch’s
    rights under the Agreement, if any, as a nonsignatory agent.
    Accordingly, we turn to whether Javitch was entitled to enforce the
    arbitration provision or otherwise stay the proceedings based on PRA’s written
    demand for arbitration. We address this issue with the understanding that (1) the
    arbitration provision is enforceable, (2) Smith’s claims against Javitch related to
    Smith’s account with PRA, and (3) PRA was entitled to demand arbitration under
    the unambiguous terms of the Agreement.
    Traditionally, federal courts applied the FAA only to signatory parties
    of an arbitration agreement. Adams v. Georgia Gulf Corp., 
    237 F.3d 538
    , 540 (5th
    Cir.2001). However, this principle was modified by the Supreme Court in Arthur
    Anderson L.L.P. v. Carlisle, 
    556 U.S. 624
    , 631, 
    129 S.Ct. 1896
    , 
    173 L.Ed.2d 832
    (2009). In Carlisle, the Supreme Court held that the FAA requires federal courts to
    apply state contract law to determine the “scope” of arbitration agreements,
    “including the question of who is bound by them.” 
    Id. at 630
    . As such, “whenever
    the relevant state law would make a contract to arbitrate a particular dispute
    enforceable by a nonsignatory, that nonsignatory is entitled to request and obtain a
    stay under [Section 3 of the FAA] and an order to compel arbitration under [Section
    4 of the FAA].” Crawford Professional Drugs, Inc. v. CVS Caremark Corp., 
    748 F.3d 249
    , 257 (5th Cir.2014).
    When applying state law, our task is to “‘determine how the state’s
    highest court would rule.’” In re Zimmer, NextGen Knee Implant Prods. Liab.
    Litigation, 
    884 F.3d 746
    , 751 (7th Cir.2018), quoting Rodas v. Seidlin, 
    656 F.3d 610
    ,
    626 (7th Cir.2011). Pertinent to this case, Utah recognizes five circumstances in
    which a nonsignatory can enforce or be bound by an arbitration agreement (i)
    incorporation by reference, (ii) assumption, (iii) agency, (iv) veil-piercing/alter ego,
    and (v) estoppel. Ellsworth v. Am. Arbitration Assn., 
    2006 UT 77
    , 
    148 P.3d 983
    ,
    989, fn.11 (2006).
    In this appeal, Javitch again argues that principles of agency prevent
    Smith from evading her obligation to arbitrate her claims through artful pleading.
    Javitch contends that “where an arbitrable claim is pled – that is, a ‘dispute’ within
    the scope of the agreement requiring arbitration — courts permit non-signatory
    agents to enforce the agreement against signatories to both compel arbitration and
    to stay the litigation.” Javitch states as follows:
    All of the named defendants’ allegedly wrongful acts related to their
    handling of Smith’s account as agents of PRA, a signatory to the
    arbitration agreement. [U]nder the well-settled principle affording
    agents the benefits of arbitration agreements made by their principal
    * * * Javitch is entitled to petition the trial court to enforce Smith’s
    agreement and require her to arbitrate her dispute.
    Javitch raised similar arguments in Smith I, claiming that the record
    sufficiently demonstrated that they were entitled to enforce the arbitration
    agreement based on alternative theories of agency, equitable estoppel, and/or
    intended-beneficiary status. While this court acknowledged the pertinent authority
    governing these legal principles,2 we rejected Javitch’s arguments based on the
    express terms of the arbitration provision. We explained that
    “[u]nder Utah law, ‘only parties to the contract may enforce the rights
    and obligations created by the contract.’” Fericks v. Lucy Ann Soffe
    Trust, 
    2004 UT 85
    , 
    100 P.3d 1200
    , 1205-06 (Utah 2004), quoting
    Wagner v. Clifton, 
    2002 UT 109
    , 
    62 P.3d 440
    , 442 (Utah 2002). In
    2  See Smith I at ¶ 14, citing St. Pierre, D.Nev. No. 2:15-cv-02415-JAD-NJK, 
    2016 U.S. Dist. LEXIS 162986
    , 6 (Nov. 22, 2016). See also Lagrone v. Advanced Call Ctr.
    Technologies, LLC, W.D.Wash. No. C13-2136JLR, 
    2014 U.S. Dist. LEXIS 141497
    , 3 (Oct.
    2, 2014) (“Accordingly, based on the available state guidance, the court predicts that,
    when faced with the question, the Utah Supreme Court would permit a non-signatory
    agent to enforce an arbitration provision in its principal’s contract.”); Seaborn v. Larry
    H. Miller Mercedes Benz, No. 2:19-CV-941 TS, 
    2020 U.S. Dist. LEXIS 58335
    , *3 (Apr. 1,
    2020) (“Under agency theory, agents ‘assume the protection of the contract which the
    principal has signed,’ and they may ‘compel arbitration of claims made against [them] by
    a signatory to the agreement.’”), quoting Inception Mining, Inc. v. Danzig, Ltd., 311 F.
    Supp.3d 1265, 1274-1275 (D. Utah 2018). But see Fericks v. Lucy Ann Soffe Trust, 
    2004 UT 85
    , 
    100 P.3d 1200
    , 1206 (Utah S.Ct. 2004) (Under Utah law, “an agency relationship
    with a principal to a contract does not give the agent the authority to enforce a contractual
    term for the agent’s own benefit.”); Belnap v. Iasis Healthcare, 
    844 F.3d 1272
    , 1297-1298
    (10th Cir. 2017) (holding nonsignatory defendants could not compel plaintiff to arbitrate
    under Utah law); Taylor v. Advanced Call Ctr. Technologies, LLC, Case No. 17 C 1805,
    
    2017 U.S. Dist. LEXIS 208888
    , *3 (Dec. 20, 2017) (“Utah Supreme Court precedent as
    interpreted by the Tenth Circuit makes clear that a nonsignatory’s agency relationship
    with a principal does not authorize the agent to enforce a contractual term, such as an
    arbitration clause, for the agent’s own benefit.”); Untershine v. Advanced Call Ctr.
    Technologies, LLC, E.D. Wis. No. 18-CV-77, 
    2018 U.S. Dist. LEXIS 101399
    , *8 (June 18,
    2018) (“[Defendant], as nonsignatory to the arbitration agreement, cannot compel
    [plaintiff] to arbitrate under agency theory.”); Haston v. Resurgent Capital Servs., L.P.,
    
    2022 U.S. Dist. LEXIS 176901
    , 9 (Interpreting Fericks as Utah’s prevailing authority to
    preclude the defendant-non-signatory-agents from invoking the arbitration provision
    contained in the Account Agreement for their own benefit.). Since the federal district
    court cases interpreting Utah arbitration law are merely persuasive authority, none are
    controlling.
    rare circumstances, a third party can also enforce the contract, but
    “only if the parties to the contract clearly express an intention ‘to confer
    a separate and distinct benefit’ on the third party.” Bybee v. Abdulla,
    
    2008 UT 35
    , 
    189 P.3d 40
    , 49 (Utah 2008), quoting Rio Algom Corp. v.
    Jimco Ltd., 
    618 P.2d 497
    , 506 (Utah 1980)); see also Hermansen v.
    Tasulis, 
    2002 UT 52
    , 
    48 P.3d 235
    , 239 (Utah 2002) (a third party may
    enforce a contract provision only if “contracting parties clearly
    intended” to allow the third party to exercise rights under the contract),
    quoting Oxendine v. Overturf, 
    1999 UT 4
    , 
    1999 UT 4
    , 
    973 P.2d 417
    , 421
    (Utah 1999)). But under no circumstances can a party “change or
    rewrite” the terms of an agreement to broaden the plain language —
    even in the face of the policy favoring arbitration. Zions Mgmt. Servs.
    v. Record, 
    2013 UT 36
    , 
    305 P.3d 1062
    , 1071 (Utah 2013), quoting Ivory
    Homes, Ltd. v. Utah State Tax Comm., 
    2011 UT 54
    , 
    266 P.3d 751
    , 755
    (Utah 2011)).”
    Smith I, 8th Dist. Cuyahoga No. 110154, 
    2021-Ohio-3344
    , at ¶ 18, quoting Cavlovic
    v. J.C. Penney Corp., 
    884 F.3d 1051
    , 1057-1058 (10th Cir.2018). Applying the
    foregoing principles, we concluded that Javitch had no contractual right to enforce
    the arbitration provision, notwithstanding their status as PRA’s agent. Id. at ¶ 20
    (“Javitch is not contractually entitled to demand arbitration under the limited scope
    of agency law as contemplated under Utah law.”).
    Throughout this appeal, Javitch has routinely attempted to
    distinguish their inability to demand arbitration from its right to compel arbitration
    under the agreement. However, our plain reading of the Agreement suggests
    otherwise. As previously discussed, the arbitration provision expressly states that
    only Smith or PRA may demand arbitration, stating “if “either you [Smith] or we
    [PRA through assignment from Synchrony Bank] make a demand for arbitration,
    you and we must arbitrate any dispute or claim * * *.” Likewise, the Agreement
    unambiguously sets forth restrictions concerning motions to compel arbitration
    during a pending lawsuit, stating that if either party to the Agreement files a lawsuit
    asserting claims that are subject to arbitration, the other party to the Agreement
    may file a motion to compel arbitration with the court. The Agreement does not
    contain any language to suggest that an agent or affiliate of PRA is entitled to file a
    motion to compel arbitration on PRA’s behalf. Stated another way, the discretionary
    right to (1) demand arbitration in writing, or (2) file a motion to compel arbitration
    during a pending lawsuit, is contractually limited to Smith or PRA.
    Bound by our resolution of the analogous arguments raised in Smith
    I, we find the pertinent language in the Agreement equally impairs Javitch’s ability
    to compel arbitration.     See, e.g., Sterling Contracting, L.L.C. v. Main Event
    Entertainment, L.P., 
    2020-Ohio-184
    , 
    141 N.E.3d 1073
    , ¶ 17 (8th Dist.), citing
    Spalsbury v. Hunter Realty, 8th Dist. Cuyahoga No. 76874, 
    2000 Ohio App. LEXIS 5552
     (Nov. 30, 2000) (“[T]he appellant lacks standing to enforce the arbitration
    agreement as it was not a party thereto * * *.”). Furthermore, PRA’s written demand
    for arbitration does not alter Javitch’s rights under the contract. Javitch has cited
    no case law to suggest that PRA was capable of conferring standing to Javitch by
    granting them authorization to petition the court in the demand letter. Nor did
    Smith contractually agree to allow PRA to designate its rights under the Agreement.
    As recognized in Smith I, neither party to the Agreement was entitled to “change or
    rewrite” the terms of an agreement to broaden its plain language. Smith I at ¶ 18.
    Finally, we find the trial court did not err in denying Javitch’s request
    to stay the proceedings pending arbitration between PRA and Smith. As previously
    discussed, Javitch has no contractual right to enforce the arbitration provision
    under Utah law. See Carlisle, 
    556 U.S. at 632
    , 
    129 S.Ct. 1896
    , 
    173 L.Ed.2d 832
    (2009) (“[A] litigant who was not a party to the relevant arbitration agreement may
    invoke § 3 [of the FAA] if the relevant state contract law allows him to enforce the
    agreement.”). Moreover, we find no merit to Javitch’s assertion that the trial court
    was required to issue a stay once PRA filed a demand letter on April 4, 2022. In this
    case, PRA has not attempted to intervene in the pending lawsuit or otherwise
    exercise its rights under the Agreement. Although Javitch has submitted evidence
    indicating that PRA sent a demand letter to Smith, the contents of the letter do not
    comply with the terms of the arbitration provision. In particular, the demand letter
    required Smith to “submit the above captioned putative class action litigation to
    arbitration on an individual basis before the American Arbitration Association (the
    ‘AAA’), or if you would prefer, before JAMS.” In contrast, the arbitration provision
    states that “[t]he party seeking arbitration must select an arbitration administrator,
    which can be either the American Arbitration Association (AAA) * * * or JAMS[.]”
    (Emphasis added.) Neither PRA nor Smith have made a valid demand for
    arbitration, nor has either party under the Agreement sought to compel arbitration.
    Accordingly, we are unable to conclude that the trial court erred by denying Javitch’s
    motion to compel or otherwise stay the litigation pending arbitration between PRA
    and Smith.
    The first assignment of error is overruled.
    B. Class-Action Provision
    In the second assignment of error, Javitch argues the trial court erred
    in denying its motion to strike class allegations. Javitch contends that under the
    express terms of the Agreement, “Smith’s class claims should have been stricken and
    she should have been ordered to arbitrate her claims on an individual basis with
    PRA.”
    As stated, Javitch is a nonsignatory to the Agreement and, pursuant
    to our mandate in Smith I, has no contractual right to enforce the terms of the
    Agreement between Smith and PRA. Consistent with our application of ordinary
    contract and agency principles, we find Javitch equally has no standing to enforce
    the class-action waiver provision. Significantly, the disputed provision prevents
    Smith from participating in a class, representative- or private-attorney general
    action against PRA. The provision contains no language to suggest that Smith is
    precluded from pursuing class claims against an agent of PRA. Nor does the
    provision contain language to suggest that PRA’s agents have the contractual right
    to enforce the class-action waiver on PRA’s behalf. Accordingly, the trial court did
    not err in denying Javitch’s motion to strike class allegations.
    The second assignment of error is overruled.
    Judgment affirmed.
    It is ordered that appellee recover from appellants costs herein taxed.
    The court finds there were reasonable grounds for this appeal.
    It is ordered that a special mandate be sent to the common pleas court to carry
    this judgment into execution.
    A certified copy of this entry shall constitute the mandate pursuant to Rule 27
    of the Rules of Appellate Procedure.
    EILEEN T. GALLAGHER, JUDGE
    FRANK DANIEL CELEBREZZE, III, P.J., CONCURS;
    MARY EILEEN KILBANE, J., CONCURS IN JUDGMENT ONLY (WITH
    SEPARATE ATTACHED OPINION)
    MARY EILEEN KILBANE, J., CONCURRING IN JUDGMENT ONLY:
    I respectfully concur in judgment only because this is before us on a
    limited remand from Smith v. Javitch Block, L.L.C., 8th Dist. Cuyahoga No. 110154,
    
    2021-Ohio-3344
     (“Smith I”). Smith I is the law of the case; the appellants appealed
    the trial court’s denial of arbitration and the class provision. Smith I affirmed the
    trial court’s denial of the motion to compel arbitration and the denial of the motion
    to strike the class provision. This appeal is the appellants’ attempt to have a second
    bite of the apple. The discussion and analysis of arbitration requirements and Utah
    law are superfluous.