Bigelow v. Am. Fam. Ins. ( 2014 )


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  • [Cite as Bigelow v. Am. Fam. Ins., 2014-Ohio-2945.]
    COURT OF APPEALS
    COSHOCTON COUNTY, OHIO
    FIFTH APPELLATE DISTRICT
    JUDGES:
    DEBORAH BIGELOW                                       :       Hon. William B. Hoffman, P.J.
    :       Hon. W. Scott Gwin, J.
    Plaintiff-Appellee           :       Hon. Craig R. Baldwin, J.
    :
    -vs-                                                  :
    :       Case No. 2013CA0024
    AMERICAN FAMILY INSURANCE                             :
    :
    Defendant-Appellant               :       OPINION
    CHARACTER OF PROCEEDING:                                  Civil appeal from the Coshocton County
    Municipal Court, Case No. CVE 1200287
    JUDGMENT:                                                 Affirmed in part; reversed in part
    DATE OF JUDGMENT ENTRY:                                   June 30, 2014
    APPEARANCES:
    For Plaintiff-Appellee                                    For Defendant-Appellant
    JAMES SKELTON                                             MARK MADDOX
    309 Main Street                                           987 South High Street
    Coshocton, OH 43812                                       Columbus, OH 43206-2527
    [Cite as Bigelow v. Am. Fam. Ins., 2014-Ohio-2945.]
    Gwin, P.J.
    {¶1}    Appellant appeals the following judgment entries of the Coshocton
    Municipal Court: the November 19, 2012 judgment entry granting appellee’s partial
    motion for summary judgment, the January 29, 2013 judgment entry awarding appellee
    damages including treble damages and attorney fees; and the February 20, 2013
    awarding appellee additional damages for attorney fees and expert witness fees.
    Facts & Procedural History
    {¶2}    In May of 2012, appellee Deborah Bigelow was in an auto accident in her
    2007 Chevrolet Malibu.           At the time of the accident, appellee was covered by an
    insurance policy of appellant American Family Insurance.               Appellee contacted
    Coshocton Collision Center to repair the damage and requested the use of only original
    equipment manufacturer (“OEM”) parts to repair the vehicle. Appellant subsequently
    paid a portion of the repair bill to Coshocton Collision, but a balance of $161.19 remains
    for the difference between the price of used or recycled parts authorized by appellant
    and OEM parts actually utilized in the repair.
    {¶3}    Gary Board (“Board”) was the field physical damage inspector and
    adjuster assigned to appellee’s case. Board evaluates damages, writes estimates, and
    issue payments for appellant. After Board inspected appellee’s 2007 Chevrolet Malibu,
    he created a repair estimate for the vehicle which included OEM and non-OEM parts.
    The repair estimate included a paragraph regarding aftermarket parts and provides as
    follows:
    This estimate has been prepared based on the use of one or
    more aftermarket crash parts supplied by a source other
    Coshocton County, Case No. 2013CA0024                                                 3
    than the manufacturer of your motor vehicle.        Warranties
    applicable to these aftermarket crash parts are provided by
    the parts manufacturer or distributor rather than by your own
    motor vehicle manufacturer.
    {¶4}   Board did not obtain appellee’s signature on the repair estimate
    acknowledging receipt of the estimate or approving the estimate as the line entitled
    “Signature” is blank. Board stated when he issued the repair estimate, he knew it called
    for the use of aftermarket or non-OEM parts and he knew he did not have appellee’s
    signature on the estimate. Board attempted to contact appellee to discuss the use of
    the aftermarket parts, used parts, and OEM parts, but she did not return his call.
    {¶5}   The insurance policy appellee had with appellant provides as follows:
    The amount necessary to repair or replace the property is
    determined by one of the following: * * *
    c. an estimate based upon prevailing prices and the
    prices charged by a statistically significant number of repair
    facilities in the area where your insured car it to be repaired,
    as determined by us. Upon your request, we will identify
    facilities that will perform the repairs for the prevailing
    competitive price.
    {¶6}   The policy further states that “if a repair or replacement results in a
    betterment of the part, we will not pay for the amount of the betterment.”
    {¶7}   Appellee filed a complaint on June 11, 2012 against appellant alleging
    common law causes of action and alleging violations of the Ohio Consumer Sales
    Coshocton County, Case No. 2013CA0024                                                       4
    Practice Act. Appellee filed a partial motion for summary judgment on October 1, 2012,
    seeking summary judgment on Count IV, violation of R.C. 1345.81 of the Ohio
    Consumers Sales Practices Act (“CSPA”) for failure to obtain appellee’s signature on
    the bottom of its estimate approving the use of non-OEM parts. Attached to appellee’s
    motion for summary judgment was an affidavit of appellee, stating that after she
    contacted appellant to repair her vehicle, appellant’s adjuster issued a written repair
    estimate requiring the use of non-OEM parts and that the adjuster issued her the written
    estimate without giving her the opportunity or choice to receive a written estimate,
    verbal estimate, or no estimate at all. Appellee stated appellant did not obtain her
    signature on the estimate to repair her vehicle approving the use of non-OEM parts and
    acknowledging receipt of the estimate as required by R.C. 1345.81.
    {¶8}   After appellant failed to respond to requests for admissions, the
    admissions that were deemed admitted pursuant to Civil Rule 36 provided that appellant
    prepared a written estimate for the repair of appellee’s vehicle without giving appellee
    an opportunity to request the type of estimate and that the estimate called for the use of
    non-OEM parts, appellant did not get the signature of appellee, the person requesting
    the repair, on said estimate and appellant knew they did not obtain the signature on said
    estimate. The trial court granted partial summary judgment to appellee on November
    19, 2012 as to Count IV only and scheduled a damages hearing. Appellee initially
    dismissed Counts I, II, III, V, VI, and VII without prejudice on December 4, 2012, but
    subsequently dismissed Counts I, II, III, V, VI, and VII of her complaint with prejudice.
    {¶9}   The trial court held a damages hearing on December 11, 2012. At the
    hearing, appellee testified the balance owed for the use of the OEM parts was $161.19.
    Coshocton County, Case No. 2013CA0024                                                     5
    Appellee also testified that Exhibit A was the bill for her attorney’s services in the case,
    stated she reviewed the bill, and requested the trial court order appellant to pay the bill
    for her attorney fees associated with the instant case. David Grudier, Rick Little, and
    Herb Graham testified as to the difference between OEM and non-OEM parts. Erica
    Eversman, Esq. (“Eversman”) testified on behalf of appellee in regards to attorney fees.
    The trial court found her to be an expert without objection from appellant. Eversman is
    an attorney whose primary area of practice is collision repair-related issues along with
    insurance and consumer protection. Eversman testified that the particular section of the
    CSPA in Count IV is a complicated area of law that only a few attorneys in the state
    handle. Though she agreed it would take less time to handle one of these cases since
    counsel for appellee had previously handled similar cases, Eversman testified these
    lesser amounts are already reflected in the bill submitted as Exhibit A. Further, that she
    had reviewed the bill submitted by counsel for appellee and the charges were
    reasonable. Eversman testified that $400 per hour was a reasonable hourly rate for
    counsel for appellee.
    {¶10} James Skelton, Esq. (“Skelton”), attorney for appellee, testified that he
    created the bill marked as Exhibit A. Skelton stated most R.C. 1345.81 cases are not
    carbon copies of each other and, in this case, he had to spend higher amounts of time
    to set up depositions and conduct discovery because appellant’s original attorney would
    not respond to his requests.
    {¶11} Cari Evans, Esq. (“Evans”) testified on behalf of appellant. Evans’ primary
    practice consists of approximately 90% insurance defense work. Evans testified that
    $400 is in excess of what is a reasonable or standard hourly fee in the area. Further,
    Coshocton County, Case No. 2013CA0024                                                     6
    that the issues in the case are not complex, the research hours were inflated, and
    previous pleadings were re-used in this case. On cross-examination, Evans stated she
    had no experience with this particular statute and had not researched the statute.
    Evans was not qualified as an expert.
    {¶12} At the conclusion of the hearing, the trial court instructed the parties to file
    post-hearing briefs with any closing arguments and instructed appellant to specifically
    indicate which portions of Exhibit A, Skelton’s bill, they objected to based upon the
    testimony at the hearing. In his post-hearing brief, Skelton included an updated billing
    statement that added billing for December of 2012, including the damages hearing.
    Skelton also submitted a request for expert witness fees for Eversman, Rick Little, and
    Herb Graham’s appearance and testimony at the December 2012 damages hearing.
    On January 29, 2013, the trial court issued a judgment entry awarding appellee actual
    damages of $161.19, treble damages of $483.57, and expenses of $326.44. The trial
    court further stated it found the amount of $5,700 billed for research to be too high and
    reduced the amount allowed for research to $1,200. The trial court stated that the
    billings of May 24, 2012, August 22, 2012, September 21, 2012, and September 27,
    2012 are high as these are standard motions filed in these types of cases and Skelton’s
    expertise should enable him to shorten the period of time necessary to perform the
    functions. The trial court reduced these entries to a total of 2 hours or $800. At the
    December 2012 hearing, appellee requested $18,966.44 in attorney fees and the trial
    court found the reasonable amount of attorney fees to be $12,140. In its entry, the trial
    court also noted that Skelton submitted a bill for expert witness fees as well as
    additional bill for legal services rendered in December of 2012, primarily related to the
    Coshocton County, Case No. 2013CA0024                                                   7
    December 11, 2012 damages hearing. The trial court found appellant should have the
    ability to challenge and dispute these additional fees prior to the granting of a final
    judgment.
    {¶13} A hearing was held on Skelton’s request for expert witness fees and
    additional attorney fees on February 8, 2013. Skelton testified that he bills in a monthly
    cycle and the additional fees requested were incurred in December of 2012 and were
    primarily charges he could not have presented at the first hearing because they were
    fees for the attendance at the hearing, review of appellant’s post-hearing brief, and
    research and writing of appellee’s post-hearing brief. Skelton requested an additional
    $5,500 in attorney fees. Skelton also requested expert witness fees of $4,865.90 for the
    testimony of Eversman, Graham, and Little at the December 11, 2012 hearing.
    {¶14} On February 20, 2013, the trial court issued a final judgment entry. The
    trial court stated the February 8th hearing was necessary because Skelton submitted
    additional bills for his time and expenses as the result of the hearing held in December
    of 2012. The trial court stated it applied R.C. 1345 and Bittner v. Tri-County Toyota, 
    58 Ohio St. 3d 143
    , 
    569 N.E.2d 464
    (1991), to this case and found the time spent in
    litigation as well as the hourly rate was reasonable. Accordingly, the trial court awarded
    appellee:   actual damages of $161.19, treble damages of $483.57, expenses of
    $326.44, expert witness fees of $4,272.15, and total attorney fees of $17,640 ($12,140
    as detailed in the January 2013 judgment entry and the additional $5,550 requested by
    Skelton for December 2012 fees).
    Coshocton County, Case No. 2013CA0024                                                8
    {¶15} Appellant appeals the November 19, 2012, January 29, 2013, and
    February 20, 2013 judgment entries of the Coshocton Municipal Court, assigning the
    following as error:
    {¶16} “I. THE TRIAL COURT ERRED IN GRANTING PLAINTIFF’S MOTION
    FOR PARTIAL SUMMARY JUDGMENT.
    {¶17} "II. THE TRIAL COURT ERRED IN AWARDING ATTORNEY FEES TO
    THE PLAINTIFFS, AS WELL AS IN DETERMINING THE AMOUNT OF ATTORNEY
    FEES.
    {¶18} "III. THE TRIAL COURT ERRED IN AWARDING APPELLEE ACTUAL
    AND TREBLE DAMAGES.”
    I.
    Summary Judgment Standard
    {¶19} Civ.R. 56 states, in pertinent part:
    Summary judgment shall be rendered forthwith if the
    pleadings, depositions, answers to interrogatories, written
    admissions, affidavits, transcripts of evidence, and written
    stipulations of fact, if any, timely filed in the action, show that
    there is no genuine issue of material fact and that the
    moving party is entitled to judgment as a matter of law. No
    evidence or stipulation may be considered except as stated
    in this rule. A summary judgment shall not be rendered
    unless it appears from the evidence or stipulation, and only
    from the evidence or stipulation, that reasonable minds can
    Coshocton County, Case No. 2013CA0024                                                  9
    come to but one conclusion and that conclusion is adverse
    to the party against whom the motion for summary judgment
    is made, that party being entitled to have the evidence or
    stipulation construed mostly strongly in the party’s favor. A
    summary judgment, interlocutory in character, may be
    rendered on the issue of liability alone although there is a
    genuine issue as to the amount of damages.
    {¶20} A trial court should not enter a summary judgment if it appears a material
    fact is genuinely disputed, nor if, construing the allegations most favorably towards the
    non-moving party, reasonable minds could draw different conclusions from the
    undisputed facts. Hounshell v. Am. States Ins. Co., 
    67 Ohio St. 2d 427
    , 
    424 N.E.2d 311
    (1981). The court may not resolve any ambiguities in the evidence presented. Inland
    Refuse Transfer Co. v. Browning-Ferris Inds. of Ohio, Inc., 
    15 Ohio St. 3d 321
    , 
    474 N.E.2d 271
    (1984). A fact is material if it affects the outcome of the case under the
    applicable substantive law. Russell v. Interim Personnel, Inc., 
    135 Ohio App. 3d 301
    ,
    
    733 N.E.2d 1186
    (6th Dist. 1999).
    {¶21} When reviewing a trial court’s decision to grant summary judgment, an
    appellate court applies the same standard used by the trial court. Smiddy v. The
    Wedding Party, Inc., 
    30 Ohio St. 3d 35
    , 
    506 N.E.2d 212
    (1987). This means we review
    the matter de novo. Doe v. Shaffer, 
    90 Ohio St. 3d 388
    , 2000-Ohio-186, 
    738 N.E.2d 1243
    .
    {¶22} The party moving for summary judgment bears the initial burden of
    informing the trial court of the basis of the motion and identifying the portions of the
    Coshocton County, Case No. 2013CA0024                                                  10
    record which demonstrates absence of a genuine issue of fact on a material element of
    the non-moving party’s claim. Drescher v. Burt, 
    75 Ohio St. 3d 280
    , 
    662 N.E.2d 264
    (1996). Once the moving party meets its initial burden, the burden shifts to the non-
    moving party to set forth specific facts demonstrating a genuine issue of material fact
    does exist. 
    Id. The non-moving
    party may not rest upon the allegations and denials in
    the pleadings, but instead must submit some evidentiary materials showing a genuine
    dispute over material facts. Henkle v. Henkle, 
    75 Ohio App. 3d 732
    , 
    600 N.E.2d 791
    (12th Dist. 1991).
    Count IV – CSPA Claim
    {¶23} Appellant argues the trial court erred in granting appellee’s partial motion
    for summary judgment because the CSPA does not apply to claims made by an insured
    under a policy of insurance. Appellant contends that insurance companies are not
    “suppliers” pursuant to R.C. 1345.02(A) and that consumer transactions do not include
    transactions between persons defined in R.C. 5725.01, including insurance companies.
    {¶24} In Dillon v. Farmers Ins. of Columbus, Inc., 5th Dist. Coshocton No.
    2013CA0014, 2014-Ohio-431, this Court found that, due to the well-settled rules of
    statutory construction, the specific code section R.C. 1345.81 prevails over the general
    code sections of R.C. 1345.01 and R.C. 1345.02. Further, as noted in Dillon, the cases
    cited by appellant in support of its position that R.C. 1345.81 does not apply to insurers
    are distinguishable from this case as they do not deal with the specific section of the
    CSPA at issue in this case, R.C. 1345.81. In addition, the Johnson case was decided
    on August 31, 1990, prior to the enactment of R.C. 1345.81 on October 16, 1990.
    Johnson v. Lincoln Nat’l Ins. Co., 
    69 Ohio App. 3d 249
    , 
    590 N.E.2d 761
    (2nd Dist. 1990).
    Coshocton County, Case No. 2013CA0024                                                  11
    {¶25} In this case, Board meets the definition of “insurer” in R.C. 1345.81 as he
    is the individual serving as the agent or authorized representative of the insurance
    company involved with the coverage for repair of the motor vehicle in question. Board
    provided a written estimate for the repair of appellee’s vehicle which included non-OEM
    parts.    While the use of non-OEM parts is permissible under the insurance policy,
    pursuant to R.C. 1345.81, appellant must have appellee sign the written estimate to
    acknowledge she received the estimate that included the notification regarding the non-
    OEM parts. Board admitted he failed to obtain appellee’s signature on the bottom of the
    repair estimate that included the notice about the non-OEM parts. This is evidenced by
    the repair estimate, attached as an exhibit to appellee’s motion for summary judgment,
    in which the line entitled “Signature” is blank, the deemed admission that appellant did
    not get the signature of appellee, the person requesting the repair, on said estimate, the
    deemed admission that appellant knew they did not obtain the signature on said
    estimate, and appellee’s affidavit that appellant did not obtain her signature on the
    estimate to repair her vehicle approving the use of non-OEM parts and acknowledging
    receipt of the estimate as required by R.C. 1345.81. Based upon the reasoning in
    Dillon, we find that appellant’s arguments that the CSPA does not apply to claims made
    by an insured under a policy of insurance, that insurance companies are not “suppliers”
    pursuant to R.C. 1345.02(A), and that consumer transactions do not include
    transactions between persons defined in R.C. 5725.01, fail.
    {¶26} Appellant additionally argues there is no evidence that appellee requested
    or otherwise chose to receive a written estimate and thus R.C. 1345.81 does not apply.
    We disagree.      Board testified it is standard procedure to provide a written repair
    Coshocton County, Case No. 2013CA0024                                                   12
    estimate whether the vehicle owner requests it or not. Appellee’s affidavit provides that
    appellant issued her the written estimate without giving her the opportunity or choice to
    receive a written estimate, verbal estimate, or no estimate at all.          The deemed
    admissions provide that appellant prepared a written estimate for the repair of
    appellee’s vehicle without giving appellee an opportunity to request the type of estimate
    and that the estimate called for the use of non-OEM parts. Appellant cannot avoid the
    penalty of failing to comply with R.C. 1345.81 by simply issuing a written estimate
    before appellee had the opportunity to request it.       Further, in this case, appellee
    requested appellant pay for the repairs to her vehicle which, according to Board’s
    testimony, is synonymous to requesting the issuance of the estimate. R.C. 1345.81
    provides that, “receipt and approval of the written estimate shall be acknowledged by
    the signature of the person requesting the repair at the bottom of the written estimate.”
    Here, appellee requested the repair and her signature was not obtained at the bottom of
    the written estimate.
    {¶27} Appellant’s first assignment of error is overruled.
    II.
    {¶28} Appellant argues that since the CSPA does not apply to claims between
    an insurer and an insured, any award of attorney fees by the trial court is improper.
    Further, that the trial court abused its discretion in awarding the amount of attorney fees
    and expert witness fees.
    Attorney Fees
    {¶29} An award of attorney fees is within the sound discretion of the trial court.
    Rand v. Rand, 
    18 Ohio St. 3d 356
    , 369, 
    481 N.E.2d 609
    (1985). In order to find an
    Coshocton County, Case No. 2013CA0024                                                  13
    abuse of discretion, we must determine that the trial court’s decision was unreasonable,
    arbitrary, or unconscionable and not merely an error of law or judgment. Blakemore v.
    Blakemore, 
    5 Ohio St. 3d 217
    , 
    450 N.E.2d 1140
    (1983).
    {¶30} As discussed above and in Dillon, R.C. 1345.81, included in the CSPA,
    applies to any insurer who provides an estimate for the repair of a motor vehicle. R.C.
    1345.09(F)(2) provides, in relevant part, that a trial court may award reasonable
    attorney fees to the prevailing party if “[t]he supplier has knowingly committed an act or
    practice that violates this chapter [the Consumer Sales Practices Act].” A supplier does
    not have to know this is conduct violates the CSPA for the court to grant reasonable
    attorney fees.   Snider v. Conley’s Service, 5th Dist. No. 1999CA00153, 
    2000 WL 873780
    (June 12, 2000) citing Einhorn v. Ford Motor Co., 
    48 Ohio St. 3d 27
    , 30, 
    548 N.E.2d 933
    (1990). The supplier must intentionally commit the act, but need not know
    the act violates Ohio law. Smith v. Hall, 5th Dist. Stark No. 2005-CA-00124, 2005-Ohio-
    5789, citing 
    Einhorn, 48 Ohio St. 3d at 30
    .      In this case, Board knew the estimate
    contained non-OEM parts and testified he knew he did not obtain appellee’s signature
    on the written repair estimate that included the non-OEM parts. Further, the deemed
    admissions establish that appellant knew they did not obtain the signature on said
    estimate. Accordingly, appellee is entitled to reasonable attorney fees pursuant to R.C.
    1345.09(F)(2).
    {¶31} Appellant next contends the amount of attorney fees awarded by the trial
    court was not reasonable because the amount of attorney fees is grossly
    disproportionate to the limited dollar amount of damages in this case. However, as we
    discussed in Dillon, this contention was rejected by the Ohio Supreme Court in Bittner v.
    Coshocton County, Case No. 2013CA0024                                                   14
    Tri-County Toyota, 
    58 Ohio St. 3d 143
    , 
    569 N.E.2d 464
    (1991). The Ohio Supreme
    Court held that rather than forcing a direct relationship between the attorney fees and
    the amount the consumer recovers, the starting point for the determination of a
    reasonable amount of fees is the number of hours spent by the attorney multiplied by a
    reasonable hourly rate. 
    Id. “This calculation
    provides an objective basis on which to
    make an initial estimate of the value of a lawyer’s services.” Hensley v. Eckerhart, 
    461 U.S. 424
    , 433, 
    103 S. Ct. 1933
    , 1939 (1983).
    {¶32} The fee applicant bears the burden of establishing entitlement to an award
    and documenting the appropriate hours expended and hourly rates. Canton v. Irwin,
    5th Dist. No. 2011CA00029, 2012-Ohio-344.           To establish the number of hours
    reasonably expended, the party requesting the fees should submit evidence to support
    the hours worked. 
    Hensley, 461 U.S. at 433
    . A reasonable hourly rate is “the prevailing
    market rate in the relevant community.” Blum v. Stenson, 
    465 U.S. 886
    , 895, 
    104 S. Ct. 1541
    , 
    79 L. Ed. 2d 891
    (1984). Once the trial court calculates the “lodestar figure,” it can
    modify the calculation by applying the factors listed in Rule 1.5 of the Ohio Rules of
    Professional Conduct (formerly DR 2-106(B)). Landmark Disposal Ltd. v. Byler Flea
    Market, 5th Dist. Stark No. 2005CA00294, 2006-Ohio-3935. These factors are: the
    time and labor involved in maintaining the litigation; the novelty and difficulty of the
    questions involved; the professional skill required to perform the necessary legal
    services; the attorney’s inability to accept other cases; the fee customarily charged; the
    amount involved and the results obtained; any necessary time limitations; the nature
    and length of the attorney/client relationship; the experience, reputation, and ability of
    the attorney; and whether the fee is fixed or contingent. Canton v. Irwin, 5th Dist. No.
    Coshocton County, Case No. 2013CA0024                                                        15
    2011CA00029, 2012-Ohio-344. “All factors may not be applicable in all cases and the
    trial court has the discretion to determine which factors to apply, and in what manner
    that application will affect the initial calculation.” 
    Id., citing Bittner
    v. Tri-County Toyota,
    
    58 Ohio St. 3d 143
    , 
    569 N.E.2d 464
    (1991). The “trial court maintains discretion to make
    the determination as to what [attorney] fee award is reasonable in light of all the facts
    and circumstances of the case.” Mauger v. Inner Circle Condominium Owners Assn.,
    9th Dist. No. 10CA0046-M, 2011-Ohio-1533.
    {¶33} While appellant contends Exhibit A, Skelton’s detailed billing statement,
    was not properly admitted as an exhibit, we disagree. Unlike in the cases cited by
    appellant, Fay Gardens Mobile Home Park v. Newman, 
    14 Ohio App. 3d 144
    , 
    470 N.E.2d 164
    (12th Dist. 1983) and Frey v. Trenor Motor Co., 2nd Dist. Clark No. 94-CA-
    69, 
    1995 WL 502254
    (Aug. 25, 1995), appellee testified she reviewed Exhibit A, her
    legal bill, and sought to have it paid. Further, Eversman testified she reviewed the bill
    and all the motions and pleadings and found the work necessary for the resolution of
    the case and the statement accurately reflected the worked performed.                    Thus,
    Eversman actually reviewed the work itself and not simply the bill like the expert in Frey.
    Finally, Skelton testified to and detailed the information in the bill and the work
    performed in the initial and revised bill at the first and second hearings. Counsel for
    appellant had the opportunity to cross-examine Skelton at both hearings as to the
    number of hours expended and the need for the amount of time alleged to have been
    devoted to the case. Further, Skelton had personal and first-hand knowledge that the
    billing statement accurately reflected the work reasonably performed by him.               The
    testimony presented establishes Exhibit A was a billing statement that accurately
    Coshocton County, Case No. 2013CA0024                                                    16
    reflected the work reasonably performed by Skelton. Accordingly, the trial court did not
    err in admitting Exhibit A.
    {¶34} Having reviewed the record in this case, we find the court did not abuse its
    discretion in determining the attorney fees award.       Appellee submitted evidence to
    support the hours worked and a reasonable hourly rate. Eversman, an attorney whose
    primary area of practice is collision repair-related issues and insurance and consumer
    protection, testified that the particular section of the CSPA in Count IV is complicated
    area of law that only a few attorneys in the state handle. Further, that she reviewed
    Exhibit A and all the pleadings and motions in the case and that the charges in Exhibit A
    were reasonable. Eversman stated $400 per hour was a reasonable hourly rate for
    Skelton given the nature of the case and that she charges $350 per hour for similar
    types of cases. Though she agreed it would take less time to handle one of these
    cases since Skelton previously handled similar cases, Eversman testified these lesser
    amounts were already reflected in Exhibit A.        Skelton stated that since most R.C.
    1345.81 cases are not carbon copies of each other and, in this case, he had to spend
    higher amounts of time to set up depositions and conduct discovery because appellant’s
    original attorney was slow to respond to his requests. Though Evans testified that $400
    was in excess of what a reasonable or standard hourly rate in the area, Evans stated
    she had no experience with this particular statute and had not researched this particular
    statute. The trial judge who presided over all of the proceedings below was in the best
    position to review and assess the value of the attorney’s services. Bittner v. Tri-County
    Toyota, 
    58 Ohio St. 3d 143
    , 
    569 N.E.2d 464
    (1991). The underlying rationale for this
    deference to the trial court is that “the trial judge is best able to view the witnesses and
    Coshocton County, Case No. 2013CA0024                                                   17
    observe their demeanor, gestures and voice inflections, and use these observations in
    weighing the credibility of the proffered testimony.” Seasons Coal Co. v. Cleveland, 
    10 Ohio St. 3d 77
    , 81, 
    461 N.E.2d 1273
    (1984).
    {¶35} In the January 2013 entry, the trial court agreed with appellant that
    Skelton’s research hours were inflated and reduced the amount for research from
    $5,700 (14.25 hours) to $1,200 (3 hours). The trial court also agreed with appellant that
    certain billings were too high given that the motions filed were standard motions in the
    case and Skelton should be able to complete them in a shorter period of time due to his
    expertise.   Accordingly, the trial court properly calculated the lodestar figure and
    properly utilized the factors as listed above to award appellee a reduced amount of
    $12,140 in attorney fees when the initial request was for $18,966.44. At the February
    2013 hearing on attorney fees, Skelton testified that he incurred additional fees as a
    result of attending the first hearing, reviewing appellant’s post-hearing brief, and
    researching and writing appellee’s post-hearing brief. In its February 20, 2013 entry,
    the trial court stated it applied R.C. 1345 and Bittner v. Tri-County Toyota, 
    58 Ohio St. 3d 143
    , 
    569 N.E.2d 464
    (1991), to this case and found the time spent in litigation and the
    hourly rate was reasonable. Accordingly, the trial court utilized the proper procedure to
    determine the additional $5,500 in attorney fees were reasonable. Appellant’s second
    assignment of error is overruled as it pertains to attorney fees.
    Expert Witness Fees
    {¶36} Appellant argues a trial court may not award expert witness fees as
    attorney fees and the trial court erred by considering the unauthenticated expert witness
    bills. We find the second portion of appellant’s argument to be dispositive.
    Coshocton County, Case No. 2013CA0024                                                      18
    {¶37} A condition precedent to the admissibility of documents is that documents
    must be authenticated or identified. St. Paul Fire & Marine Ins. Co. v. Ohio Fast Freight,
    Inc., 
    8 Ohio App. 3d 155
    , 157, 
    456 N.E.2d 551
    (10th Dist. 1982).                   “Generally,
    authentication or identification is satisfied by evidence sufficient to support a finding that
    the matter in question is what its proponent claims.” Id.; Evid.R. 901(A). “The common
    manner of identifying a document is through testimony of a witness with knowledge.” 
    Id. {¶38} In
    this case, unlike Skelton, appellee, and Eversman’s testimony about
    Skelton’s legal bill (Exhibit A), no witnesses were able to identify or authenticate the
    documents purporting to be the bills of the expert witnesses that were attached to
    appellant’s post-hearing brief. When Skelton testified at the hearing, he could not verify
    that the time the experts spent on this case was the actual amount of time they spent
    completing the tasks as listed in their bills. Skelton could not testify to what time Little
    included on his non-itemized bill and could not testify to how long Eversman actually
    spent reviewing documents and completing other tasks listed on her bill. Therefore,
    upon review of the record, we find the documents were not properly introduced,
    indentified, or authenticated by any person with knowledge that the billing statements
    accurately reflected the work performed.
    {¶39} Accordingly, we find the trial court abused its discretion in considering the
    billing statements of the experts as evidence of the amount of fees incurred. Appellee
    presented no other evidence of the expert fees and thus, upon review of the record, we
    find there was insufficient evidence to support the award of expert fees and the trial
    court abused its discretion when it awarded expert fees in the amount of $4,272.15.
    Coshocton County, Case No. 2013CA0024                                                  19
    The portion of appellant’s assignment of error II regarding expert witness fees is
    sustained.
    III.
    {¶42} Appellant argues the trial court erred in awarding appellee actual damage
    and treble damages, or, in the alternative, erred in awarding appellee actual damages in
    addition to treble damages. We disagree in part and agree in part.
    {¶43} We first find the trial court properly calculated the amount of actual
    damages at $161.19, as the difference between the used parts paid for by appellant and
    the new parts used was $161.19.
    {¶44} Appellant also contends the trial court erred in awarding treble damages
    because the practice was not declared to be deceptive or unconscionable by a
    regulation promulgated by the Attorney General or previously determined by an Ohio
    court to have violated R.C. 1345.02 and whose decision was available for public
    inspection as required by R.C. 1345.09(B). However, pursuant to R.C. 1345.81, the
    failure to obtain the signature and acknowledgment of the person requesting the repair
    in a repair estimate that includes non-OEM parts is a deceptive act, as R.C. 1345.81(E)
    provides that “any violation of this section in connection with a consumer transaction * *
    * is an unfair and deceptive act or practice as defined by section 1345.02 of the Revised
    Code.” Because this definite language is included in R.C. 1345.81(E), the statute is
    analogous to the ten actions or practices contained in R.C. 1345.02 that are specifically
    found to be unfair or deceptive acts. R.C. 1345.02(B)(1)-(10). See Mason v. Mercedes–
    Benz USA, LLC, 8th Dist. No. 85031, 2005–Ohio–4296.
    Coshocton County, Case No. 2013CA0024                                                    20
    {¶45} As we held in Dillon, the statute itself declares that the specific act at issue
    is an unfair or deceptive practice under R.C. 1345.02.          5th Dist. Coshocton No.
    2013CA0014, 2014-Ohio-431. The statute was established prior to the time appellant
    committed the act.      Therefore, because the specific act at issue in this case has
    previously been declared a deceptive act, the trial court did not err in awarding treble
    damages in this case.
    {¶46} Appellant finally asserts the trial court erred in the amount of damages
    awarded to appellee because appellee cannot recover actual damages in addition to
    treble damages. We agree. As stated by the Sixth District in The Estate of Lamont
    Cattano v. High Touch Homes, Inc., 6th Dist. Erie No. E–01–022, 2002–Ohio–2631,
    R.C. 1349.09(A) and R.C. 1349.09(B) are mutually exclusive and:
    a consumer can elect between the remedies of rescission or
    damages and, if the consumer can prove that the supplier
    should have known that his actions constituted a violation of
    the Act, the consumer can elect between rescission and
    damages equal to three times his actual damages up to
    $200. This holding is supported by the dicta in Stultz v.
    Artistic Polls, Inc. (Oct. 10, 2001), Summit App. No. 20189,
    at 8, citing Armstrong v. Kittinger (Sept. 21, 1994), Summit
    App. No. 16124 and 16378, at 26–27, where the court stated
    that R.C. 1345.09 provides that the consumer, who proves
    that a supplier has violated the Act and meets the
    prerequisites for treble damages under R.C. 1345.09(B), can
    Coshocton County, Case No. 2013CA0024                                                 21
    elect either rescission of the contract of treble damages, not
    actual damages versus treble damages. See, also, Mid–
    American Acceptance Co. v. Lightle (1989), 
    63 Ohio App. 3d 590
    , 597, 
    579 N.E.2d 721
    . Therefore, we conclude that the
    court may not award a party actual damages and treble
    damages.
    {¶47} 
    Id. Accordingly, pursuant
    to R.C. 1345.09(B), the proper award for
    damages would be to calculate the actual damages multiplied by three, or $483.57.
    Accordingly, appellant's third assignment of error is overruled in part and sustained in
    part.
    {¶48} Based on the foregoing, we overrule appellant’s assignment of error I. We
    partially overrule and partially sustain appellant’s assignments of error II and III. The
    November 19, 2012 judgment entry of the Coshocton Municipal Court is affirmed. The
    January 29, 2013 and February 20, 2013 judgment entries of the Coshocton Municipal
    Court are reversed in part and affirmed in part.
    Coshocton County, Case No. 2013CA0024                                              22
    {¶49} Pursuant to App.R. 12(B), we hereby modify the judgment entered by the
    Coshocton Municipal Court and enter judgment in favor of appellee for treble damages
    of $483.57, expenses of $326.44, and attorney fees of $17,640.00 for a total amount of
    $18,450.01.
    By Gwin, P.J.,
    Hoffman, J., and
    Baldwin, J., concur