Brown, F. v. Greyhound Lines, Inc. , 2016 Pa. Super. 108 ( 2016 )


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  • J-A11007-16
    
    2016 Pa. Super. 108
    FAITHLEE BROWN; AND JOSEPH HOANG            IN THE SUPERIOR COURT OF
    AND KENNETH ROTHWEILER, ESQ., CO-                 PENNSYLVANIA
    ADMINISTRATORS OF THE ESTATE OF
    SON THI THANH HOANG, DECEASED
    AND HIREN PATEL, GUSTAV
    FREDERIKSEN, BRANDON OSBORN,
    ELORA LENCOSKI, BARBARA YEAGER-
    DOYLE, WILLIAM KOOMSON, FNU
    SAIFULLAH, KEITH PRESSMAN, CHARLES
    REID, MICHAEL KETCHPAW, SURAJ
    BALAKRISHNAN AND AHMED ALJAHMI,
    Appellees
    v.
    GREYHOUND LINES, INC., SABRINA
    ANDERSON, FIRSTGROUP AMERICA,
    C.A.V. ENTERPRISES, LLC, AKOS
    GUBICA AND KAROLY GUBICA,
    APPEAL OF: FIRSTGROUP AMERICA
    No. 1167 EDA 2015
    Appeal from the Order Entered April 1, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): 131202598
    MANAJA LIVINGSTON, DARREN SHIN,             IN THE SUPERIOR COURT OF
    ROSAURA SANCHEZ, HECTOR AMADO                     PENNSYLVANIA
    SANCHEZ, ROSA MARIA TAPIA, SEMEN
    BABADZHANOV AND TATIANA LIAKH,
    Appellees
    v.
    GREYHOUND LINES, INC., SABRINA
    ANDERSON, FIRSTGROUP AMERICA,
    -1-
    J-A11007-16
    C.A.V. ENTERPRISES, LLC, AKOS
    GUBICA AND KAROLY GUBICA,
    APPEAL OF: FIRSTGROUP AMERICA
    No. 1169 EDA 2015
    Appeal from the Order Entered April 1, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): 140402946
    FAITHLEE BROWN; AND JOSEPH HOANG                 IN THE SUPERIOR COURT OF
    AND KENNETH ROTHWEILER, ESQ., CO-                      PENNSYLVANIA
    ADMINISTRATORS OF THE ESTATE OF
    SON THI THANH HOANG, DECEASED
    AND HIREN PATEL, GUSTAV
    FREDERIKSEN, BRANDON OSBORN,
    ELORA LENCOSKI, BARBARA YEAGER-
    DOYLE, WILIAM KOOMSON, FNU
    SAIFULLAH, KEITH PRESSMAN, CHARLES
    REID, MICHAEL KETCHPAW, SURAJ
    BALAKRISHNAN AND AHMED ALJAHMI,
    Appellees
    v.
    GREYHOUND LINES, INC., SABRINA
    ANDERSON, FIRSTGROUP AMERICA,
    C.A.V. ENTERPRISES, LLC, AKOS
    GUBICA AND KAROLY GUBICA,
    APPEAL OF: GREYHOUND LINES, INC.
    AND SABRINA ANDERSON,
    ----------------------------------------------
    MANAJA LIVINGSTON, DARREN SHIN,
    ROSAURA SANCHEZ, HECTOR AMADO
    SANCHEZ, ROSA MARIA TAPIA, SEMEN
    BABADZHANOV AND TATIANA LIAKH,
    v.
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    J-A11007-16
    GREYHOUND LINES, INC., SABRINA
    ANDERSON, FIRSTGROUP AMERICA,
    C.A.V. ENTERPRISES, LLC, AKOS
    GUBICA AND KAROLY GUBICA,
    APPEAL OF: GREYHOUND LINES, INC.
    AND SABRINA ANDERSON
    No. 1174 EDA 2015
    Appeal from the Order Entered April 1, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): 131202598, 140402946
    JOSEPH HOANG AND KENNETH                    IN THE SUPERIOR COURT OF
    ROTHWEILER, ESQUIRE, CO-                          PENNSYLVANIA
    ADMINISTRATORS OF THE ESTATE OF
    SON THI THANH HOANG, DECEASED,
    AND FAITHLEE BROWN, FNU SAIFULLAH
    AND KEITH PRESSMAN AND CHARLES
    REID AND MICHAEL KETCHPAW AND
    SURAJ BALAKRISHNAN AND AHMED
    ALJAHMI AND HIREN PATEL AND ERIC
    KJELLERSTEDT AND GUSTAV
    FREDERIKSEN AND BARBARA YEAGER-
    DOYLE AND BRANDON OSBORN AND
    ELORA LENCOSKI AND WILLIAM
    KOOMSON AND GLORIA KOOMSON,
    H/W,
    Appellees
    v.
    GREYHOUND LINES, INC. AND SABRINA
    ANDERSON AND FIRSTGROUP AMERICA
    AND C.A.V. ENTERPRISES, INC., AND
    AKOS GUBICA AND KAROLY GUBICA,
    APPEAL OF: GREYHOUND LINES, INC.
    AND SABRINA ANDERSON
    -3-
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    No. 1602 EDA 2015
    Appeal from the Order Entered April 24, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): 131202598 Dec. Term 2013
    JOSEPH HOANG AND KENNETH                    IN THE SUPERIOR COURT OF
    ROTHWEILER, ESQUIRE, CO-                          PENNSYLVANIA
    ADMINISTRATORS OF THE ESTATE OF
    SON THI THANH HOANG, DECEASED,
    AND FAITHLEE BROWN AND FNU
    SAIFULLAH AND KEITH PRESSMAN AND
    CHARLES REID AND MICHAEL
    KETCHPAW AND SURAJ BALAKRISHNAN
    AND AHMED ALJAHMI AND HIREN PATEL
    AND ERIC KJELLERSTEDT AND GUSTAV
    FREDERIKSEN AND BARBARA YEAGER-
    DOYLE AND BRANDON OSBORN AND
    ELORA LENCOSKI AND WILLIAM
    KOOMSON AND GLORIA KOOMSON,
    H/W,
    Appellees
    v.
    GREYHOUND LINES, INC. AND SABRINA
    ANDERSON AND FIRSTGROUP AMERICA,
    v.
    C.A.V. ENTERPRISES, INC. AND AKOS
    GUBICA AND KAROLY GUBICA,
    APPEAL OF: FIRSTGROUP AMERICA
    No. 1866 EDA 2015
    Appeal from the Order Entered June 1, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): 131202598, 140402946 (consolidated)
    -4-
    J-A11007-16
    MANAJA LIVINGSTON, DAREN SHIN,              IN THE SUPERIOR COURT OF
    ROSAURA SANCHEZ, HECTOR AMADO                     PENNSYLVANIA
    SANCHEZ, ROSA MARIA TAPIA, SEMEN
    BABADZHANOV, TATIANA LIAKH,
    Appellees
    v.
    GREYHOUND LINES, INC. AND SABRINA
    ANDERSON AND FIRSTGROUP AMERICA
    AND C.A.V. ENTERPRISES, LLC, AKOS
    GUBICA AND KAROLY GUBICA,
    APPEAL OF: GREYHOUND LINES, INC.
    AND SABRINA ANDERSON
    No. 1879 EDA 2015
    Appeal from the Order Entered June 3, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): April Term 2014 No. 140402946
    JOSEPH HOANG AND KENNETH                    IN THE SUPERIOR COURT OF
    ROTHWEILER, ESQUIRE, CO-                          PENNSYLVANIA
    ADMINISTRATORS OF THE ESTATE OF
    SON THI THANH HOANG, DECEASED,
    AND FAITHLEE BROWN, FNU SAIFULLAH,
    KEITH PRESSMAN, CHARLES REID,
    MICHAEL KETCHPAW, SURAJ
    BALAKRISHNAN, AHMED ALJAHMI,
    HIREN PATEL, ERIC KJELLSERSTEDT,
    GUSTAV FREDERIKSEN, BARBARA
    YEAGER-DOYLE, BRANDON OSBORN,
    ELORA LENCOSKI, WILLIAM KOOMSON
    AND GLORIA KOOMSON, H/W,
    Appellees
    v.
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    J-A11007-16
    GREYHOUND LINES, INC. AND SABRINA
    ANDERSON AND FIRSTGROUP AMERICA
    C.A.V. ENTERPRISES, INC., AKOS
    GUBICA, KAROLY GUBICA,
    APPEAL OF: GREYHOUND LINES, INC.
    AND SABRINA ANDERSON
    No. 1931 EDA 2015
    Appeal from the Order Entered June 1, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): December Term, 2013, No. 131202598
    JOSEPH HOANG AND KENNETH                    IN THE SUPERIOR COURT OF
    ROTHWEILER, ESQUIRE, CO-                          PENNSYLVANIA
    ADMINISTRATORS OF THE ESTATE OF
    SON THI THANH HOANG, DECEASED,
    AND FAITHLEE BROWN, FNU SAIFULLAH,
    KEITH PRESSMAN, CHARLES REID,
    MICHAEL KETCHPAW, SURAJ
    BALAKRISHNAN, AHMED ALJAHMI,
    HIREN PATEL, ERIC KJELLSERSTEDT,
    GUSTAV FREDERIKSEN, BARBARA
    YEAGER-DOYLE, BRANDON OSBORN,
    ELORA LENCOSKI, WILLIAM KOOMSON
    AND GLORIA KOOMSON, H/W,
    Appellees
    v.
    GREYHOUND LINES, INC. AND SABRINA
    ANDERSON AND FIRSTGROUP AMERICA
    C.A.V. ENTERPRISES, INC., AKOS
    GUBICA, KAROLY GUBICA,
    APPEAL OF: GREYHOUND LINES, INC.
    AND SABRINA ANDERSON
    -6-
    J-A11007-16
    No. 1932 EDA 2015
    Appeal from the Order Entered June 3, 2015
    In the Court of Common Pleas of Philadelphia County
    Civil Division at No(s): December Term, 2013, No. 131202598
    BEFORE: SHOGAN, MUNDY, and FITZGERALD,* JJ.
    OPINION BY SHOGAN, J.:                                  FILED MAY 24, 2016
    The underlying action arises from an October 9, 2013, motor vehicle
    accident between a Greyhound Lines, Inc. (“Greyhound”) bus driven by
    Sabrina Anderson (“Bus Driver”) and a tractor-trailer.         Plaintiffs-Appellees
    were passengers on the bus and have alleged injuries as a result of the
    accident. The instant appeals are from four pretrial discovery orders in the
    underlying consolidated cases. For the reasons that follow, we affirm.
    Factual and Procedural History
    The complaints allege that Bus Driver was operating a Greyhound bus
    westbound on Interstate 80 in Union County, Pennsylvania, on October 9,
    2013, traveling from New York City to Cleveland, Ohio.                 Complaint,
    12/19/13, at 5 (“Hoang action”);1 Complaint, 4/25/14, at 3 (“Livingston
    ____________________________________________
    *
    Former Justice specially assigned to the Superior Court.
    1
    The Hoang estate is the first-named plaintiff in the action filed on
    December 19, 2013.
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    action”).2 The complaints aver that FirstGroup America (“FirstGroup”) owns,
    operates,    and/or     controls    Greyhound    (collectively   with   Bus   Driver,
    “Appellants”).    Complaint, 12/19/13, at 4; Complaint, 4/25/14, at 2.           The
    bus allegedly rear-ended a tractor-trailer lacking working headlights,
    taillights, hazard lights, or reflectors that was operated by additional
    defendant Akos Gubica and owned by additional defendants Karoly Gubica or
    C.A.V. Enterprises, LLC, or both. Third Party Complaint, 7/2/14, at ¶¶ 7–9.
    Forty-two plaintiffs (collectively “Passengers”) filed personal injury actions in
    Pennsylvania, New York, Ohio, and Texas against Greyhound. 3 The Hoang
    action was filed in the Philadelphia Court of Common Pleas on December 19,
    2013. The Livingston action was filed in that court on April 25, 2014. The
    cases were consolidated on October 1, 2014.
    Greyhound removed the action to the United States District Court for
    the Eastern District on January 13, 2014; the district court remanded to the
    Philadelphia Court of Common Pleas on June 19, 2014. Passengers sought a
    preliminary injunction on July 1, 2014, which the trial court granted on
    August 20, 2014.       Pursuant to the injunction, all items impounded by the
    ____________________________________________
    2
    Manaja Livingston is the first-named plaintiff in the action filed on April 25,
    2014.
    3
    The complaint filed December 19, 2013, also includes a wrongful death
    and survival claim brought by the estate of Son Thi Thanh Hoang, who lived
    in Vietnam. Complaint, 12/19/13.
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    state police were ordered to be released to the parties for inspection. Trial
    Court Opinion, 10/30/15, at 1.
    On January 8, 2015, Passengers filed a “Third Set of Document
    Requests to Defendant FirstGroup America (Regarding claim files and
    investigation)” seeking the contents of claim files, correspondence, and
    emails discussing the bus accident that were sent to or from any individual
    employed by Gallagher Bassett (“Gallagher”), a third-party adjustment
    company    which   contractually    handled   claims   and   investigations   for
    Appellants Greyhound and FirstGroup.        On February 19, 2015, Passengers
    filed a “Fourth Set of Document Requests for Production of Documents
    Addressed to Defendants Greyhound Lines, Inc. and FirstGroup America.”
    Appellants objected on the basis that the materials are confidential under
    the attorney-client privilege and work-product privilege.
    On March 4, 2015, the trial court entered an order granting the
    discovery requests, in part.     The order provided, in pertinent part, “With
    respect to any material objected to on the basis of privilege, a privilege log
    shall be provided to all parties and the redacted and unredacted documents
    submitted to the court for in camera review within twenty days.”         Order,
    3/4/15, at 1.      The documents, numbering into the thousands, were
    submitted. Trial Court Opinion, 10/30/15, at 4.
    As a result of that review, the trial court entered three of the four
    orders on appeal on April 1, 2015, April 24, 2015, and June 1, 2015. The
    -9-
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    action”).2 The complaints aver that FirstGroup America (“FirstGroup”) owns,
    operates,    and/or     controls    Greyhound    (collectively   with   Bus   Driver,
    “Appellants”).    Complaint, 12/19/13, at 4; Complaint, 4/25/14, at 2.           The
    bus allegedly rear-ended a tractor-trailer lacking working headlights,
    taillights, hazard lights, or reflectors that was operated by additional
    defendant Akos Gubica and owned by additional defendants Karoly Gubica or
    C.A.V. Enterprises, LLC, or both. Third Party Complaint, 7/2/14, at ¶¶ 7–9.
    Forty-two plaintiffs (collectively “Passengers”) filed personal injury actions in
    Pennsylvania, New York, Ohio, and Texas against Greyhound. 3 The Hoang
    action was filed in the Philadelphia Court of Common Pleas on December 19,
    2013. The Livingston action was filed in that court on April 25, 2014. The
    cases were consolidated on October 1, 2014.
    Greyhound removed the action to the United States District Court for
    the Eastern District on January 13, 2014; the district court remanded to the
    Philadelphia Court of Common Pleas on June 19, 2014. Passengers sought a
    preliminary injunction on July 1, 2014, which the trial court granted on
    August 20, 2014.       Pursuant to the injunction, all items impounded by the
    ____________________________________________
    2
    Manaja Livingston is the first-named plaintiff in the action filed on April 25,
    2014.
    3
    The complaint filed December 19, 2013, also includes a wrongful death
    and survival claim brought by the estate of Son Thi Thanh Hoang, who lived
    in Vietnam. Complaint, 12/19/13.
    -8-
    J-A11007-16
    2. In the alternative are communications between counsel for
    a party and a claims administrator who is investigating the
    case on counsel’s behalf, protected by the attorney-client
    privilege?
    3. Are documents of a claims administrator which contain
    mental impressions, conclusions, opinions, memoranda,
    notes or summaries, legal research, legal theories or
    opinions respecting the value or merit of a claim or
    defense or respecting strategy or tactics protected by the
    work product privilege?
    Greyhound’s Brief at 24.
    FirstGroup raises the following issues on appeal:
    A. Whether the trial court misapprehended the relationship
    between Gallagher Bassett and i[t]s attorneys and
    improperly compelled the production of claims notes
    containing both verbatim recitations and summaries of
    confidential communications made between Galla[g]her
    Bassett and its attorneys, in direct contravention of the
    protections afforded by 42 Pa.C.S. § 5928.
    B. Whether in interpreting the work product privilege, the
    trial court improperly refused to protect not only mental
    impressions, conclusions or impressions of Galla[g]her
    Bassett but also opinions and conclusions relating to the
    defense, strategy and tactics of the defense, in
    contravention of the protections afforded by Pa.R.C.P.
    4003.3, thus amounting to an error of law and/or abuse of
    discretion by the trial court.
    C. Whether the mock deposition of [Bus Driver], undertaken
    by her counsel for the purpose of preparing her for
    deposition, is protected by the attorney-client privilege
    such that the court order requiring its production amounts
    to an error or law and/or abuse of discretion by the trial
    court.
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    FirstGroup’s Brief at 21–22.4
    Jurisdiction
    Before examining the merits of this appeal, we address the question of
    whether we have jurisdiction to entertain it.        As noted, these appeals are
    from pretrial discovery orders that have been consolidated.           The issues
    relate to Appellants’ claims that they must produce materials that are
    confidential under the attorney-client privilege and work-product privilege.
    The appealed orders are asserted to be collateral orders separate from the
    claims in the underlying actions.
    While Passengers do not assail this Court’s jurisdiction, Greyhound
    maintains these are interlocutory appeals as of right from discovery orders
    concerning privilege.        Greyhound’s Brief at 28.      FirstGroup includes a
    Statement of Reasons to Allow an Appeal in its brief, citing Law Office of
    Douglas T. Harris v. Phila. Waterfront Partners, LP., 
    957 A.2d 1223
    (Pa. Super. 2007).       FirstGroup’s Brief at 28–29.    In that case, this Court
    discussed the collateral order doctrine and its application to discovery orders
    compelling the production of documents, as follows:
    ____________________________________________
    4
    FirstGroup flagrantly violates Pa.R.A.P. 2116(a) in its response to each
    question it presents. Not only does it quote the court below in violation of
    the Rule, it also presents argument concerning the issues. FirstGroup’s Brief
    at 21–22.
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    2. In the alternative are communications between counsel for
    a party and a claims administrator who is investigating the
    case on counsel’s behalf, protected by the attorney-client
    privilege?
    3. Are documents of a claims administrator which contain
    mental impressions, conclusions, opinions, memoranda,
    notes or summaries, legal research, legal theories or
    opinions respecting the value or merit of a claim or
    defense or respecting strategy or tactics protected by the
    work product privilege?
    Greyhound’s Brief at 24.
    FirstGroup raises the following issues on appeal:
    A. Whether the trial court misapprehended the relationship
    between Gallagher Bassett and i[t]s attorneys and
    improperly compelled the production of claims notes
    containing both verbatim recitations and summaries of
    confidential communications made between Galla[g]her
    Bassett and its attorneys, in direct contravention of the
    protections afforded by 42 Pa.C.S. § 5928.
    B. Whether in interpreting the work product privilege, the
    trial court improperly refused to protect not only mental
    impressions, conclusions or impressions of Galla[g]her
    Bassett but also opinions and conclusions relating to the
    defense, strategy and tactics of the defense, in
    contravention of the protections afforded by Pa.R.C.P.
    4003.3, thus amounting to an error of law and/or abuse of
    discretion by the trial court.
    C. Whether the mock deposition of [Bus Driver], undertaken
    by her counsel for the purpose of preparing her for
    deposition, is protected by the attorney-client privilege
    such that the court order requiring its production amounts
    to an error or law and/or abuse of discretion by the trial
    court.
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    J-A11007-16
    FirstGroup’s Brief at 21–22.4
    Jurisdiction
    Before examining the merits of this appeal, we address the question of
    whether we have jurisdiction to entertain it.        As noted, these appeals are
    from pretrial discovery orders that have been consolidated.           The issues
    relate to Appellants’ claims that they must produce materials that are
    confidential under the attorney-client privilege and work-product privilege.
    The appealed orders are asserted to be collateral orders separate from the
    claims in the underlying actions.
    While Passengers do not assail this Court’s jurisdiction, Greyhound
    maintains these are interlocutory appeals as of right from discovery orders
    concerning privilege.        Greyhound’s Brief at 28.      FirstGroup includes a
    Statement of Reasons to Allow an Appeal in its brief, citing Law Office of
    Douglas T. Harris v. Phila. Waterfront Partners, LP., 
    957 A.2d 1223
    (Pa. Super. 2007).       FirstGroup’s Brief at 28–29.    In that case, this Court
    discussed the collateral order doctrine and its application to discovery orders
    compelling the production of documents, as follows:
    ____________________________________________
    4
    FirstGroup flagrantly violates Pa.R.A.P. 2116(a) in its response to each
    question it presents. Not only does it quote the court below in violation of
    the Rule, it also presents argument concerning the issues. FirstGroup’s Brief
    at 21–22.
    - 12 -
    J-A11007-16
    appealable under Pa.R.A.P. 313.’); see also 
    Williams, 86 A.3d at 780
    (‘This
    Court has moved towards a category-wide exception to discovery orders that
    are alleged to violate a protected privilege, such as the attorney-client
    privilege or the work product doctrine.’).”
    We agree with FirstGroup that the attorney-client and work-product
    privileges implicate rights rooted in public policy concerns and that the
    claims will be irreparably lost if review is postponed. Thus, having decided
    that 1) the discovery orders are separable from, and collateral to, the main
    causes of action; 2) the right involved is too important to be denied review;
    and 3) the question presented is such that if review is postponed until after
    final judgment, the claim will be irreparably lost; we conclude we have
    jurisdiction of the appeals.   Custom Designs & Mfg. Co. v. Sherwin-
    Williams Co., 
    39 A.3d 372
    , 375–376 (Pa. Super. 2012) (orders overruling
    claims of privilege and requiring disclosure are immediately appealable;
    orders granting discovery in the face of colorable claims of attorney-client
    privilege are appealable under the collateral order doctrine); see also Flor,
    __ A.3d at __, 
    2016 WL 1627524
    at *4 (“To limit the scope of collateral
    review, mindful that our precedent cautions against permitting the collateral
    order doctrine to become an exception that swallows the rule, we require the
    three-prong collateral order test to be met for each individual issue that an
    appellate court reviews upon collateral appeal.     Rae [v. Pennsylvania
    Funeral Directors Ass’n, 
    977 A.2d 1121
    , 1130 (Pa. 2009)] (holding that
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    ‘the collateral order rule’s three-pronged test must be applied independently
    to each distinct legal issue over which an appellate court is asked to assert
    jurisdiction pursuant to Rule 313’).”
    Standard of Review
    “Whether the attorney-client privilege or the work product doctrine
    protects a communication from disclosure is a question of law.”          In re
    Thirty–Third Statewide Investigating Grand Jury, 
    86 A.3d 204
    , 215
    (Pa. 2014).    Indeed, the attorney-client privilege is now embodied in a
    statute.   See 42 Pa.C.S. § 5928 (“In a civil matter counsel shall not be
    competent or permitted to testify to confidential communications made to
    him by his client, nor shall the client be compelled to disclose the same,
    unless in either case this privilege is waived upon the trial by the client.”).
    Where “the issue is the proper interpretation of a statute, it poses a question
    of law,” as well. Phoenixville Hosp. v. Workers’ Compensation Appeal
    Board, 
    81 A.3d 830
    , 838 (Pa. 2013).          Thus, the standard of review is de
    novo, and the scope of review is plenary.        Flor, __ A.3d at __, 
    2016 WL 1627524
    at *3; 
    Yocabet, 119 A.3d at 1019
    .
    Attorney-Client Privilege and Work-Product Doctrine
    “It is beyond peradventure that Pennsylvania law protects the
    attorney-client privilege and recognizes it as ‘the most revered of the
    common law privileges.’” Flor, __ A.3d at __, 
    2016 WL 1627524
    at *6. In
    an appeal selected to determine the appropriate scope of the attorney-client
    - 16 -
    J-A11007-16
    privilege in Pennsylvania, our Supreme Court noted that the attorney-client
    privilege derives from the common law but is also codified at 42 Pa.C.S.
    § 5928. Gillard v. AIG Ins. Co., 
    15 A.3d 44
    , 50 (Pa. 2011); 
    Yocabet, 119 A.3d at 1027
    .   Acknowledging the prior inconsistent approaches taken by
    Pennsylvania courts, the Gillard majority opined that the disharmony
    presumably related “to the ongoing tension between the two strong,
    competing interests-of-justice factors in play—namely—the encouragement
    of trust and candid communication between lawyers and their clients, and
    the accessibility of material evidence to further the truth-determining
    process.” 
    Gillard, 15 A.3d at 56
    –57 (internal citation omitted).
    More recently, in Yocabet, this Court stated:
    “The attorney-client privilege is intended to foster candid
    communications between counsel and client, so that counsel
    may provide legal advice based upon the most complete
    information from the client.”           [Thirty–Third Statewide
    Investigating Grand 
    Jury, 86 A.3d at 216
    ]. Since the purpose
    of the attorney-client privilege “is to create an atmosphere that
    will encourage confidence and dialogue between attorney and
    client, the privilege is founded upon a policy extrinsic to the
    protection of the fact-finding process.” 
    Id. at 216–17.
    The
    actual beneficiary of this policy is not only the client but also the
    justice system, which “depends on frank and open client-
    attorney communication.” 
    Id. at 217.
    For a party to invoke the privilege, the following elements
    must be established:
    1) The asserted holder of the privilege is or sought to
    become a client.
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    J-A11007-16
    2) The person to whom the communication was
    made is a member of the bar of a court, or his
    subordinate.
    3) The communication relates to a fact of which the
    attorney was informed by his client, without the
    presence of strangers, for the purpose of securing
    either an opinion of law, legal services or assistance
    in a legal matter, and not for the purpose of
    committing a crime or tort.
    4) The privilege has been claimed and is not waived
    by the client.
    Red Vision Systems, Inc. [v. National Real Estate
    Information Services, L.P., 
    108 A.3d 54
    , 62–63 (Pa. Super.
    2015)] (citation omitted). Additionally, when “the client is a
    corporation, the privilege extends to communications between
    its attorney and agents or employees authorized to act on the
    corporation’s behalf.” 
    Id. at 60
    (citation omitted).
    
    Yocabet, 119 A.3d at 1027
    .
    An attorney’s work product is also protected from compelled disclosure
    by Pennsylvania law. “This protection promotes our adversarial system ‘by
    enabling attorneys to prepare cases without fear that their work product will
    be used against their clients.’    Indeed, we have characterized the work
    product doctrine as ‘one of the most fundamental tenets of our system of
    jurisprudence.’”     Flor, __ A.3d at __, 
    2016 WL 1627524
    at *6 (internal
    citatios omitted).     The Flor Court recently described the work-product
    doctrine as follows:
    The work product doctrine, which the U.S. Supreme Court
    has described as a “qualified privilege for certain materials
    prepared by an attorney ‘acting for his client in anticipation of
    litigation,’” see Commonwealth v. Williams, 
    86 A.3d 771
    , 782
    - 18 -
    J-A11007-16
    n.6 (Pa. 2014) (quoting United States v. Nobles, 
    422 U.S. 225
    , 237-38 (1975)), exempts from discovery certain types of
    documents. See Pa.R.Crim.P. 573(G) (defining the work product
    doctrine as barring disclosure “of legal research or of records,
    correspondence, reports, or memoranda to the extent that they
    contain the opinions, theories, or conclusions of the attorney . . .
    or members of their legal staffs”).
    Flor, __ A.3d at __ n.6, 
    2016 WL 1627524
    at * n.6.
    Pennsylvania Rules of Civil Procedure also provide as follows:
    Subject to the provisions of Rules 4003.4 and 4003.5, a party
    may obtain discovery of any matter discoverable under Rule
    4003.1 even though prepared in anticipation of litigation or trial
    by or for another party or by or for that other party’s
    representative, including his or her attorney . . . insurer or
    agent. The discovery shall not include disclosure of the mental
    impressions of a party’s attorney or his or her conclusions,
    opinions, memoranda, notes or summaries, legal research or
    legal theories. With respect to the representative of a party
    other than the party’s attorney, discovery shall not include
    disclosure of his or her mental impressions, conclusions or
    opinions respecting the value or merit of a claim or defense or
    respecting strategy or tactics.
    Pa.R.C.P. 4003.3.
    Greyhound’s Appeal
    Greyhound’s first issue asserts that “communications between counsel
    for a party and the party’s claims administrator, which hired counsel, [are]
    protected by the attorney-client privilege.” Greyhound’s Brief at 24. Review
    of Greyhound’s brief reveals that Greyhound makes no argument on this
    issue; it merely recites excerpts from cases that describe the attorney-client
    privilege.   We consider this issue abandoned, as Greyhound advances no
    argument for this Court to address. Banfield v. Cortes, 
    110 A.3d 155
    , 168
    - 19 -
    J-A11007-16
    n.11 (Pa. 2015) (“Where an appellate brief . . . fails to develop the issue in
    any . . . meaningful fashion capable of review, that claim is waived. It is not
    the obligation of an appellate court to formulate an appellant’s arguments
    for him.”) (citing Wirth v. Commonwealth, 
    95 A.3d 822
    , 837 (Pa. 2014)).
    To the extent we might find a particularized argument by Greyhound
    assailing the trial court’s reliance on Pa.R.C.P. 4003.4 in ordering production
    of the “practice” deposition of Bus Driver, we note the following.
    The issue concerning Bus Driver’s videotaped statement arose during a
    discovery hearing on May 26, 2015. The following exchange occurred:
    THE COURT:        Now, Rule 4003.4, upon written request
    a party is entitled to immediate receipt of a statement
    concerning the action or its subject matter previously made by
    that party, any other party or a witness. A statement previously
    made is a written statement signed or otherwise adopted or
    approved by the person making it or a stenographic or other
    recording which is a substantially verbatim recital of an oral
    statement     made     by    the    person    making   it   and
    contemporaneously recorded.
    In reviewing the document, it’s appeared that there was
    such a document from [Bus Driver] created at the request of
    counsel and that was not submitted for in-camera review.
    Has that been turned over?
    [COUNSEL FOR GREYHOUND]:            It has not been turned
    over, Your Honor.
    THE COURT:       On what possible basis has that not been
    turned over nor turned over to the Court for in-camera review?
    [COUNSEL FOR GREYHOUND]:          Your     Honor,     the
    recording was created through counsel interviewing [Bus Driver],
    that it was not a document that was created or maintained or
    - 20 -
    J-A11007-16
    kept by Gallagher Bassett, and the documents that were turned
    over to the [c]ourt pursuant to the [c]ourt’s order were the
    documents that were in the possession of Gallagher Bassett.
    This recording was—it is a recording of a conversation or
    questions posed to [Bus Driver] and her responses.
    THE COURT:       It was also sent to either Gallagher
    Bassett or Greyhound, wasn’t it?
    [COUNSEL FOR GREYHOUND]:           Your Honor, I do not
    believe that was.
    THE COURT:       That’s the only way I learned of it was
    that it was referenced as being sent.
    [COUNSEL FOR GREYHOUND]:        It was referenced that
    it would be sent. My understanding, Your Honor, is that it was
    never sent. But that’s—
    THE COURT:         On what basis—that’s irrelevant.       On
    what basis has that not been turned over when I am sure
    counsel has asked, plaintiffs’ counsel, has asked for statements?
    [COUNSEL FOR GREYHOUND]:                Attorney    client
    privilege, Your Honor.
    THE COURT:         Then on what basis was it not submitted
    to the [c]ourt as part of your supposed complete privilege log?
    [COUNSEL FOR GREYHOUND]:            The privilege log was
    created as to documents that were maintained by Gallagher
    Bassett. In full disclosure to the [c]ourt, Your Honor, I only
    received a copy of that recording within the last few weeks after
    your April 1st order.
    THE COURT:        Is it a reproduction of a statement
    concerning the action or its subject matter previously made by
    [Bus Driver]?
    [COUNSEL FOR GREYHOUND]:            It is a recording, yes,
    Your Honor.
    - 21 -
    J-A11007-16
    THE COURT:       Is it a substantially verbatim recital of an
    oral statement by the person making it and contemporaneously
    recorded?
    [COUNSEL FOR GREYHOUND]:             It is a recording, Your
    Honor, yes.
    THE COURT:        It is my understanding from reading
    what was provided and claimed privilege that it is a deposition
    preparation that was recorded as [Bus Driver] was being
    prepared for her deposition in some other case. Right?
    [COUNSEL FOR GREYHOUND]:            Correct, Your Honor.
    THE COURT:         You are claiming this is protected by
    attorney-client privilege?
    [COUNSEL FOR GREYHOUND]:            We are, Your Honor.
    THE COURT:       You are ordered to turn it over within
    five days. Today is Monday. By Friday at 5 o’clock.
    So that the record is clear, knowing that such a
    reproduction of a statement concerning the action or its subject
    matter made by the driver which is substantially a verbatim
    recital of an oral statement by the person making it and
    contemporaneously recorded as set forth in Rule 4003.4,
    knowing that, are you asking for it?
    [COUNSEL FOR PASSENGERS]:           Yes, Your Honor.
    THE COURT:        Friday at 5:00, please.
    N.T., 5/26/15, at 13–17.
    In its opinion explaining its order directing Greyhound to produce the
    statement, the trial court relied upon Pa.R.C.P. 4003.4, which provides, in
    pertinent part as follows:
    Rule 4003.4. Scope of Discovery. Trial Preparation Material.
    Statements
    - 22 -
    J-A11007-16
    Upon written request, a party is entitled to immediate receipt of
    a photostatic copy or like reproduction of a statement concerning
    the action or its subject matter previously made by that party,
    any other party or a witness. Upon written request, a person
    not a party is entitled to immediate receipt of a photostatic copy
    or like reproduction of a statement concerning the action or its
    subject matter previously made by that person. If the statement
    is not so provided, the party or person may move for a court
    order. For purposes of this rule, a statement previously made is
    * * *
    (2) a stenographic, mechanical, electrical or other recording, or
    a transcription thereof, which is a substantially verbatim recital
    of an oral statement by the person making it and
    contemporaneously recorded.
    EXPLANATORY COMMENT--1978
    * * *
    The Rule covers all forms of statements, including
    signed statements, recordings and transcriptions.
    Pa.R.C.P. 4003.4, cmt. 1978; Trial Court Opinion 10/6/15, at 2. Greyhound
    avers that the trial court erred in ignoring Pa.R.C.P. 4003.1 “Scope of
    Discovery Generally. Opinions and Contentions,” which provides, in pertinent
    part, that subject to Rules 4003.2 to 4003.5, “a party may obtain
    discovery regarding any matter, not privileged, which is relevant” to
    the pending action. 
    Id. (emphasis added).
    Greyhound’s Brief at 32–33.
    The trial court noted that it was unclear with whom the videotape was
    shared. Trial Court Opinion, 10/6/15, at 1–2. “It is however clear that a
    court reporter and videographer were present during the taking of the
    statement” of Bus Driver.    
    Id. at 2.
         The trial court concluded that “a
    - 23 -
    J-A11007-16
    n.11 (Pa. 2015) (“Where an appellate brief . . . fails to develop the issue in
    any . . . meaningful fashion capable of review, that claim is waived. It is not
    the obligation of an appellate court to formulate an appellant’s arguments
    for him.”) (citing Wirth v. Commonwealth, 
    95 A.3d 822
    , 837 (Pa. 2014)).
    To the extent we might find a particularized argument by Greyhound
    assailing the trial court’s reliance on Pa.R.C.P. 4003.4 in ordering production
    of the “practice” deposition of Bus Driver, we note the following.
    The issue concerning Bus Driver’s videotaped statement arose during a
    discovery hearing on May 26, 2015. The following exchange occurred:
    THE COURT:        Now, Rule 4003.4, upon written request
    a party is entitled to immediate receipt of a statement
    concerning the action or its subject matter previously made by
    that party, any other party or a witness. A statement previously
    made is a written statement signed or otherwise adopted or
    approved by the person making it or a stenographic or other
    recording which is a substantially verbatim recital of an oral
    statement     made     by    the    person    making   it   and
    contemporaneously recorded.
    In reviewing the document, it’s appeared that there was
    such a document from [Bus Driver] created at the request of
    counsel and that was not submitted for in-camera review.
    Has that been turned over?
    [COUNSEL FOR GREYHOUND]:            It has not been turned
    over, Your Honor.
    THE COURT:       On what possible basis has that not been
    turned over nor turned over to the Court for in-camera review?
    [COUNSEL FOR GREYHOUND]:          Your     Honor,     the
    recording was created through counsel interviewing [Bus Driver],
    that it was not a document that was created or maintained or
    - 20 -
    J-A11007-16
    kept by Gallagher Bassett, and the documents that were turned
    over to the [c]ourt pursuant to the [c]ourt’s order were the
    documents that were in the possession of Gallagher Bassett.
    This recording was—it is a recording of a conversation or
    questions posed to [Bus Driver] and her responses.
    THE COURT:       It was also sent to either Gallagher
    Bassett or Greyhound, wasn’t it?
    [COUNSEL FOR GREYHOUND]:           Your Honor, I do not
    believe that was.
    THE COURT:       That’s the only way I learned of it was
    that it was referenced as being sent.
    [COUNSEL FOR GREYHOUND]:        It was referenced that
    it would be sent. My understanding, Your Honor, is that it was
    never sent. But that’s—
    THE COURT:         On what basis—that’s irrelevant.       On
    what basis has that not been turned over when I am sure
    counsel has asked, plaintiffs’ counsel, has asked for statements?
    [COUNSEL FOR GREYHOUND]:                Attorney    client
    privilege, Your Honor.
    THE COURT:         Then on what basis was it not submitted
    to the [c]ourt as part of your supposed complete privilege log?
    [COUNSEL FOR GREYHOUND]:            The privilege log was
    created as to documents that were maintained by Gallagher
    Bassett. In full disclosure to the [c]ourt, Your Honor, I only
    received a copy of that recording within the last few weeks after
    your April 1st order.
    THE COURT:        Is it a reproduction of a statement
    concerning the action or its subject matter previously made by
    [Bus Driver]?
    [COUNSEL FOR GREYHOUND]:            It is a recording, yes,
    Your Honor.
    - 21 -
    J-A11007-16
    THE COURT:       Is it a substantially verbatim recital of an
    oral statement by the person making it and contemporaneously
    recorded?
    [COUNSEL FOR GREYHOUND]:             It is a recording, Your
    Honor, yes.
    THE COURT:        It is my understanding from reading
    what was provided and claimed privilege that it is a deposition
    preparation that was recorded as [Bus Driver] was being
    prepared for her deposition in some other case. Right?
    [COUNSEL FOR GREYHOUND]:            Correct, Your Honor.
    THE COURT:         You are claiming this is protected by
    attorney-client privilege?
    [COUNSEL FOR GREYHOUND]:            We are, Your Honor.
    THE COURT:       You are ordered to turn it over within
    five days. Today is Monday. By Friday at 5 o’clock.
    So that the record is clear, knowing that such a
    reproduction of a statement concerning the action or its subject
    matter made by the driver which is substantially a verbatim
    recital of an oral statement by the person making it and
    contemporaneously recorded as set forth in Rule 4003.4,
    knowing that, are you asking for it?
    [COUNSEL FOR PASSENGERS]:           Yes, Your Honor.
    THE COURT:        Friday at 5:00, please.
    N.T., 5/26/15, at 13–17.
    In its opinion explaining its order directing Greyhound to produce the
    statement, the trial court relied upon Pa.R.C.P. 4003.4, which provides, in
    pertinent part as follows:
    Rule 4003.4. Scope of Discovery. Trial Preparation Material.
    Statements
    - 22 -
    J-A11007-16
    Upon written request, a party is entitled to immediate receipt of
    a photostatic copy or like reproduction of a statement concerning
    the action or its subject matter previously made by that party,
    any other party or a witness. Upon written request, a person
    not a party is entitled to immediate receipt of a photostatic copy
    or like reproduction of a statement concerning the action or its
    subject matter previously made by that person. If the statement
    is not so provided, the party or person may move for a court
    order. For purposes of this rule, a statement previously made is
    * * *
    (2) a stenographic, mechanical, electrical or other recording, or
    a transcription thereof, which is a substantially verbatim recital
    of an oral statement by the person making it and
    contemporaneously recorded.
    EXPLANATORY COMMENT--1978
    * * *
    The Rule covers all forms of statements, including
    signed statements, recordings and transcriptions.
    Pa.R.C.P. 4003.4, cmt. 1978; Trial Court Opinion 10/6/15, at 2. Greyhound
    avers that the trial court erred in ignoring Pa.R.C.P. 4003.1 “Scope of
    Discovery Generally. Opinions and Contentions,” which provides, in pertinent
    part, that subject to Rules 4003.2 to 4003.5, “a party may obtain
    discovery regarding any matter, not privileged, which is relevant” to
    the pending action. 
    Id. (emphasis added).
    Greyhound’s Brief at 32–33.
    The trial court noted that it was unclear with whom the videotape was
    shared. Trial Court Opinion, 10/6/15, at 1–2. “It is however clear that a
    court reporter and videographer were present during the taking of the
    statement” of Bus Driver.    
    Id. at 2.
         The trial court concluded that “a
    - 23 -
    J-A11007-16
    recorded statement, videoed by a third party, transcribed by a Court
    Reporter is clearly within [the definition of a] discoverable statement
    identified by Rule 4003.4.” 
    Id. at 3
    (footnote omitted).
    Passengers maintain that Bus Driver’s videotaped statement is akin to
    Appellants taking a statement at the scene. Passengers’ Brief at 12. They
    assert that Appellants do not dispute the proposition that the videotaped
    statement is a “statement.” 
    Id. at 27.
    The mock deposition was conducted
    so that Bus Driver’s counsel would know what Bus Driver would say at her
    deposition. As Passengers note, the entire exercise “was to elicit information
    that was intended to be disclosed to other parties.” Passengers’ Brief at 28.
    Passengers posit that the information conveyed by Bus Driver “was never
    intended to be confidential.” 
    Id. at 28.
    We agree.
    Greyhound, as the party asserting attorney-client privilege, “bears the
    initial burden of producing sufficient facts to show that it has properly
    invoked the privilege for the communications that it has declined to
    disclose.” Custom 
    Designs, 39 A.3d at 379
    . As noted by the trial court, it
    is “clear that a court reporter and videographer were present during the
    taking of the statement . . . .” Trial Court Opinion, 10/6/15, at 2. Thus, as
    Passengers urge, and in the absence of an affidavit, statement, or testimony
    in support of the circumstances, Greyhound has not demonstrated that Bus
    Driver had a reasonable expectation that the videotaped statement would
    remain confidential. Passengers’ Brief at 30–31. See Custom Designs, 39
    - 24 -
    J-A11007-16
    A.3d at 379 (failure to present affidavit, statement, or testimony to clarify
    circumstances under which communication was made supports conclusion
    that party asserting attorney-client privilege failed to sustain its initial
    burden of proof). Therefore, even if we could find sufficient particularity in
    Greyhound’s brief regarding this issue to avoid waiver, we would conclude
    that it failed to sustain its burden of proof regarding the assertion of
    privilege as to the mock deposition tape.5
    In its second issue, Greyhound purports to raise the issue of whether
    the   communications        between      its   counsel   and   Gallagher,   a   claims
    administrator investigating the case on counsel’s behalf, are protected by
    the attorney-client privilege.      Beyond reference to purported relevant case
    law, Greyhound’s entire argument avers that Bus Driver’s practice deposition
    “is protected by the attorney-client privilege, as is any document in the
    materials under seal which report a communication between Kane Pugh,6
    any other attorney for Greyhound, and Gallagher Bassett.”               Greyhound’s
    Brief at 38.     It cites a number of cases, merely setting forth a holding,
    without any explanation as to how the case is relevant or controlling to the
    instant case. There is no analysis of relevant cases. Greyhound does not
    ____________________________________________
    5
    We further note that the videotape is not in the voluminous record
    certified to this Court.
    6
    Kane, Pugh, Knoell, Troy & Kramer, LLP, is the law firm representing
    Greyhound and Bus Driver.
    - 25 -
    J-A11007-16
    assail the reasoning of the trial court. Once again, there is no argument to
    address, and we find the issue waived.         Banfield v. 
    Cortes, 110 A.3d at 168
    n.11; In re Estate of Schumacher, 
    133 A.3d 45
    (Pa. Super. 2016)
    (failure to develop argument in brief waives issue).
    Finally, Greyhound purports to raise the issue of whether documents of
    a claims administrator which contain “mental impressions, conclusions,
    opinions, memoranda, notes or summaries, legal research, legal theories or
    opinions respecting the value or merit of a claim or defense or respecting
    strategy   or   tactics”   are   protected     by   the   work-product   privilege.
    Greyhound’s Brief at 38.         Once again, the brief fails to make any
    particularized argument and merely asserts general principals relating to the
    attorney-client privilege and the protections afforded to mental impressions
    under Pa.R.C.P. 4003. Greyhound posits that it “incorporate[s] by reference
    the arguments made in the brief of FirstGroup America.” Greyhound’s Brief
    at 40. To the extent Greyhound attempted to raise a third issue in its brief,
    we find the claim waived. 
    Banfield, 110 A.3d at 168
    n.11.
    FirstGroup’s Appeal
    Because issues A and B are intertwined, we address them together.
    FirstGroup argues that the trial court failed to “appropriately” apply the
    attorney-client and work-product privileges.        FirstGroup’s Brief at 30, 36.
    Moreover, it maintains that contrary to the trial court’s opinion, Appellants
    - 26 -
    J-A11007-16
    did not misconstrue the privileges afforded by 42 Pa.C.S. § 5928 or
    Pa.R.C.P. 4003.3. 
    Id. at 26.
    FirstGroup contends that many of the “investigative materials” that the
    trial court ordered Appellants to produce were, in fact, verbatim recitations
    and/or summaries of confidential communications from defense counsel to
    Gallagher that were protected by the attorney-client privilege.             Thus, it
    avers, the production of these confidential communications was an abuse of
    discretion by the trial court.    FirstGroup’s Brief at 30.     FirstGroup asserts
    that confidential communications between counsel and Gallagher should
    have been afforded the protection of the attorney-client privilege because
    unlike an insurance company, Gallagher “is in a unique position and serves
    as a direct arm of Greyhound.” 
    Id. at 3
    2. FirstGroup suggests that because
    Greyhound is self-insured and directs its own litigation defense, “risk
    management functions have been contractually outsourced to [Gallagher],
    which at all times acts on behalf of [Greyhound].”        
    Id. Thus, FirstGroup
    contends    that   because       Gallagher     was   defense    counsel’s    “client
    representative,” information relayed between Gallagher and “its retained
    defense counsel is subject to the same protections as it would be if that
    information had been provided directly to [Greyhound].” 
    Id. at 3
    2–33. It
    cites no case in support of this contention. 
    Id. FirstGroup also
    challenges disclosure of documents on the basis of the
    work-product doctrine, which is “closely related to the attorney-client
    - 27 -
    J-A11007-16
    privilege” but, according to Appellants, “is broader because it protects any
    material, regardless of whether it is confidential, prepared by the attorney in
    anticipation of litigation.” FirstGroup’s Brief at 36 (citing Rhodes v. USAA
    Cas. Ins. Co., 
    21 A.3d 1253
    , 1259–1260 (Pa. Super. 2011)). The doctrine,
    first set forth by the United States Supreme Court in Hickman v. Taylor,
    
    329 U.S. 495
       (1947),   has     been    adopted        by   all   states,   including
    Pennsylvania.      FirstGroup’s      Brief   at   37   (citing     National       Railroad
    Passenger Corp. v. Fowler, 
    788 A.2d 1053
    , 1065–1066 (Pa. Cmwlth.
    2001)).
    FirstGroup contends the trial court erred when it ordered the
    production   of    information    protected       by   the    work-product        doctrine,
    maintaining that although the materials at issue may at first blush appear
    merely to be a recitation of investigative efforts of Gallagher, “upon closer
    inspection it is clear that these documents contain the mental impressions
    and/or legal theories that Gallagher Bassett intends to utilize in defending
    against claims made by those injured in the October 9, 2013 bus accident.”
    FirstGroup’s Brief at 38–39.          FirstGroup, however, never explains this
    conclusion—and fails to apprise this Court why or how the documents
    contain mental impressions.
    The trial court initially explained its conclusion regarding Appellants’
    assertion of privilege as follows:
    - 28 -
    J-A11007-16
    [Appellants] have unreasonably and improperly claimed
    attorney-client and mental impression privilege of non-attorney
    representatives to thwart proper discovery. [Appellants] have
    interpreted the Pa.R.C.P. 4003.3 mental impression privileges to
    improperly include anything, including original investigation and
    statements, written by an adjuster.           [Appellants] have
    improperly interpreted the attorney-client privilege to include
    anything in which an attorney was involved. [Appellants] have
    interpreted Pa.R.C.P. 4003.3 mental impression privilege to
    improperly claim privilege upon investigative materials and to
    resist depositions of defendant personnel and investigative
    adjusters having distinct and relevant discoverable information.
    [Appellants] have interpreted the attorney client privilege to
    improperly include anything, including original investigative
    material reported to claims and other representatives of
    defendant Greyhound. Effectively, [Appellants] claim anything
    contained in the file of Gallagher Bassett, their third party
    administrator charged with investigating claims is privileged.
    [Appellant] Greyhound claims that there is no accident
    investigation file. Greyhound claims that although they run
    thousands of buses across America, they have no system to
    investigate accidents to determine their cause. Alternatively,
    Greyhound claims that if there is any claim anticipated,
    Greyhound has no system to determine cause except that
    protected from any disclosure. This facial claim of privilege is
    unambiguously disingenuous.
    Order, 4/1/15, at 1–2.
    The trial court “individually reviewed hundreds of documents upon
    which a claim of Attorney-client or mental impression privilege” was
    asserted, and it submitted as follows:
    Repeatedly recorded in the documents are a description of
    the location of the bus and statements from passengers. Also
    documents which are clearly discoverable certain descriptions of
    injuries of plaintiffs and the procedural litigation status of other
    cases. Many other document[s] had descriptions and locations
    of the “Drivecam unit” which records bus movement and the
    recovery of log data by “LYTX.” Among the documents ordered
    produced are comments concerning the location of the bus,
    - 29 -
    J-A11007-16
    movement of the bus and one note that the “bus will be
    destroyed.” [Appellants] claim[] privilege for an investigation
    into [Bus Driver’s] phone records and activity on the day of the
    accident.    There is also a description of [Bus Driver’s]
    explanation as to the accident and her medical records.
    Other documents ordered produced on which [Appellants]
    claim[] privilege include:
    Identification of potential witnesses.
    Identification of “several videos produced with the
    full Pa State Police Report.”
    E-mail from Timothy Ryan First Group to others in
    First Group transmitting police report, identify Tim
    Ryan “lead claim adjuster Gallagher Bassett
    Services,    Inc./Greyhound     Lines,  Inc.”    and
    transmitting from Justin Bayer to various individuals
    including Charles Patitucci at AIG.com. Copy of the
    police report and “six other disks with photos and
    video recordings.”
    Letter to Gallagher Bassett Services from CIA
    Custard     Insurance Adjusters  containing  164
    photographs, a digitally recorded claimant driver
    statement and a claimant driver statement
    transcription.
    Identification of individuals who interviewed [Bus
    Driver] including Jimmy Lytle, a regional safety
    manager, with union representative present.
    Preservation of evidence notices including one to a
    “refurb company.”
    The location, transportation and possible destruction
    of the bus involved in the accident.
    Description of location and movement of bus,
    telephone log of driver and voicemail, pre-trip
    description of bus and failed inspection. Description
    of location of bus and phone and pre-trip activity.
    - 30 -
    J-A11007-16
    Efforts to move the bus and summary of testimony
    at criminal trial.
    Description of intention to release the bus.
    Statements from passengers on the bus.
    Status of Ohio plaintiff cases and the criminal case
    against Mr. Gubica the driver of the truck which was
    rear-ended.
    Description of testimony in the criminal case.
    Identification, location and recovery of data from the
    "Drivecam unit" or "SD Card" and affidavits
    concerning these data units. Statement that the
    damaged drivecam is "in process of repair."
    Information that “Drivecam and SD Card” are being
    held by the police. An affidavit claiming that the
    system was not operating properly.
    Description of removal of BDEC ECM data as testified
    to in trial and description of other trooper testimony.
    Identification that DDEC and CADEC information has
    been downloaded by the lead criminal investigation
    investigator.
    Identification of and attachment of ORDS (operations
    report distribution system) bus track report and NYD
    dispatch register.
    Letter to Corporal Schmidt of the Pennsylvania State
    Police from Patrick J. Shipley re: lytx evaluation and
    use of memory chip and Drivecam video event
    recorded.
    Letter from Joseph Mordino identifying possible
    locations of data from CADEC and computer
    backups.
    - 31 -
    J-A11007-16
    Witness statements including recorded statements.
    Identification of interview by State Police with [Bus
    Driver].    Transcribed recording of statement by
    passengers on the bus.
    The results of Investigation into [Bus Driver’s] phone
    records, logs, and activity on the day of the accident.
    Description of statement of [Bus Driver].
    Statements attributed to “jail cell roommate” of Mr.
    Gubica’s vehicle which was struck in the rear by the
    bus. This jail house “roommate” claimed there were
    admissions from the driver.
    Identification of a written witness statement to the
    police.
    Description of information obtained including a direct
    conversation with the police investigator. A report
    that on December 31, 2013 the police report was
    received which did not appear to be a complete
    report. Description of State Troopers[’] investigation
    including traffic citations for Mr. Gubica and the
    search warrant.
    Description of an inspection of the bus performed on
    December 20, 2013.
    Statement made by [Bus Driver’s] treating physician
    to investigator.
    Description of criminal trial testimony.
    Description of State Trooper investigation including
    traffic citation.
    Criminal case disposition.
    Activities of . . . Mr. Gubica subsequent to the
    accident.
    - 32 -
    J-A11007-16
    Description of conversation with Lee Harris, M.D.
    neurologist.
    State Police information concerning the rear-ended
    truck.
    Identification that State Troopers secured the log
    book. Identification of a video of a defendant driver
    statements.
    Identification of deposition of additional plaintiff.
    Scheduling of a deposition.
    Copy of a publicly available newspaper article of
    March 7, 2O14. Copies of other publicly available
    news articles are claimed to be privileged.
    E-mail from Tim Ryan identified as “senior claims
    adjuster Greyhound Lines, Inc./Gallagher Bassett
    Services, Inc.” to other individual of Greyhound and
    [FirstGroup] including counsel Paul C. Troy.
    [E]-mail from Ryan Timothy of First Group identified
    as senior claims adjustor Greyhound Lines,
    Inc./Gallagher Bassett Services, Inc. to numerous
    individuals concerning log.
    Identification of adjuster Chandra Diven’s report and
    enclosures.
    E-mail from Dex Kemp at Greyhound to James Dixon
    at Greyhound. Identification of available data re:
    accident analysis.
    E-mail from Christopher Preski at [FirstGroup] to
    Timothy Ryan at [FirstGroup] and James Dixon at
    Greyhound re: right hub leaking and maintenance
    thereto.
    E-mail from Christopher Preski [FirstGroup] to First
    Group and Greyhound re: inspection report.
    - 33 -
    J-A11007-16
    E-mail concerning “conversations from the field on
    this accident.”
    E-mail from Kirk DeBees [FirstGroup] to Greyhound
    re: medical records.
    Summary of facts and investigation from Hill
    Adjustment Bureau, Inc., to National Union First
    Insurance re: Greyhound Lines, Inc. insured.
    From Gallagher Bassett claims services to “all
    personnel on distribution list.” Investigation into
    accident including identification of witnesses.
    Also submitted to the court for in camera
    review was a copied portion of deposition
    testimony which was not on any privilege log.[7]
    Voided check.
    Copy of outside of envelope.
    Invoice from Spill Response, Inc.
    Copy of Interrogatories in other cases.
    Description of collection of “trip envelope” . . . which
    had been strewn around the collision site” and the
    identity of Eric Jenkins of Greyhound management
    who “may” have gathered some of this material from
    the scene.
    Description of a conversation with [Bus Driver’s]
    doctor and a description of criminal trial testimony.
    Description of State Troopers investigation including
    traffic citations for a semi driver.
    ____________________________________________
    7
    This reference by the trial court is to the “practice” deposition of Bus
    Driver that is the subject of FirstGroup’s third issue, discussed infra.
    - 34 -
    J-A11007-16
    Conversations with [Bus driver’s] doctor including
    Dr. Scott opinions and cardiologist in Ohio
    description.
    Numerous documents of Milton Fire Dept. statement
    of invoices for extraction.
    Investigation reports.
    Collison report.
    Crawford and company preliminary scene report.
    Recorded statement.
    E-mail re: grievance and disciplinary possibilities for
    defendant driver.
    E-mail concerning arbitration       decision   ordering
    reinstatement of [Bus Driver].
    Deposition summary.
    Identity of supervisors and hierarchy reporting chart.
    Investigation report update on Ohio case.
    Deposition of David Amadon (the privilege objection
    to all impressions of the deponent were sustained).
    Updated report on other lawsuits and investigation.
    E-mail from Ernestine McMillin to Joe Mordino, James
    Dixon re: “forward FWD: [Bus Driver]–depositions in
    New York” identity of potential witnesses.
    History of [Bus Driver’s] driving record.
    Description of medical records.
    E-mail to Greyhound and First Group concerning
    video which was created of the route taken by the
    bus and inspection.
    - 35 -
    J-A11007-16
    From Joe Hall to James Dixon subject [Bus Driver]
    10/9/13 two conversations description of immediate
    conversations concerning the accident.
    Activity from last report including statements by
    [Bus Driver].
    In deciding what was actually privileged among the morass
    of documents upon which privilege was claimed the [c]ourt
    meticulously avoided any attorney client material or any product
    which truly was the work product of an attorney. Additionally,
    where the material represented the work of party’s
    representative the [c]ourt remained aware of the limitations [of]
    Pa.R.Civ.P. Rule 4003.3. Unlike under the Federal rules: “a
    party may obtain discovery of any matter discoverable . . . even
    though prepared in anticipation of litigation or trial by or for
    another party or by or for that other party’s representative
    including his or her attorney . . . .” However, even when certain
    parts of a document were ordered produced the [c]ourt
    intentionally excluded any disclosure of the mental impressions
    of a party’s attorney or his or her conclusions, opinions,
    memoranda, notes, or summaries, legal research or legal
    theories.”    When a document was authored by a claims
    representative or investigator other than a party’s attorney the
    ordered documents did not include any disclosure of “mental
    impressions, conclusions, or opinions respecting the value or
    merit of a claim or defense or respecting strategy or tactics.”5
    5
    Pa.R.Civ.Pro. Civ. P. [sic] 4003.3.
    Trial Court Opinion, 10/30/15, at 6–12 (emphasis added; footnote omitted).
    We conclude that Appellants failed to carry their burden of proof.
    Appellants have failed to make any specific argument beyond citing general
    precepts governing the attorney-client and work-product privileges. Rather
    than review the trial court’s decision “document by document,” Appellants
    merely allege that the trial court erred in its ruling of the thousands of
    documents submitted for in camera review, en masse. Indeed, Appellants
    - 36 -