Altobelli v. Hartmann , 499 Mich. 284 ( 2016 )


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  •                                                                                        Michigan Supreme Court
    Lansing, Michigan
    Chief Justice:         Justices:
    Syllabus                                                        Robert P. Young, Jr.   Stephen J. Markman
    Brian K. Zahra
    Bridget M. McCormack
    David F. Viviano
    Richard H. Bernstein
    Joan L. Larsen
    This syllabus constitutes no part of the opinion of the Court but has been             Reporter of Decisions:
    prepared by the Reporter of Decisions for the convenience of the reader.               Corbin R. Davis
    ALTOBELLI v HARTMANN
    Docket No. 150656. Argued on application for leave to appeal March 9, 2016. Decided
    June 13, 2016.
    Dean Altobelli filed a complaint in the Ingham Circuit Court against seven individual
    principals of the law firm of Miller, Canfield, Paddock and Stone, P.L.C. (the Firm)—five
    managing directors, the Firm’s CEO, and the head of the Firm’s litigation group. Altobelli did
    not name the Firm as a defendant. Altobelli himself was a senior principal of the Firm at the
    time the events from which this lawsuit arose took place. All principals of the Firm were
    required to sign an Operating Agreement that contained information concerning principals’
    rights and obligations and the administration of the Firm’s business. The Operating Agreement
    also contained an arbitration clause that mandated arbitration of “any dispute . . . between the
    Firm . . . and any current or former Principal[.]” In 2010, Altobelli informed two of the
    defendants—the Firm’s CEO, and the head of the Firm’s litigation group—that he wished to take
    a leave of absence from the Firm so that he could pursue an opportunity to join the coaching staff
    of the University of Alabama football team. Altobelli suggested that the Firm allow him to
    maintain his ownership interest in the Firm and to return to the Firm as a senior principal any
    time before June 1, 2011. Although Altobelli claimed he was initially promised he could take
    the job in Alabama and still receive certain allocated funds from his clients, defendants claimed
    that Altobelli knew that the individual making that alleged promise had no authority to make a
    formal commitment to Altobelli. Believing that Altobelli had accepted the position at the
    University of Alabama, the CEO and the managing directors concluded that Altobelli had
    voluntarily withdrawn from the Firm. Altobelli argued that he did not voluntarily withdraw, but
    that he was improperly terminated. Altobelli’s attempt to resolve the matter through the direct
    settlement and mediation process, as outlined in the arbitration clause of the Operating
    Agreement, was unsuccessful. In November 2011, Altobelli filed a demand for arbitration as
    provided for in the arbitration clause. Despite having made the demand for arbitration, Altobelli
    filed the instant lawsuit alleging that the seven individuals named as defendants were responsible
    for engaging in tortious conduct with regard to Altobelli’s request for a leave of absence and
    retention of his equity ownership in the Firm. Defendants filed a motion for summary
    disposition and a motion to compel arbitration as required by the arbitration clause. Altobelli
    filed a motion for partial summary disposition. The circuit court, Paula J. Manderfield, J., denied
    defendants’ motions and granted Altobelli’s motion for partial summary disposition, finding as a
    matter of law that Altobelli did not voluntarily withdraw from the Firm. Rather, the circuit court
    concluded that defendants had improperly terminated Altobelli’s ownership interest without
    authority. Defendants appealed in the Court of Appeals. The Court of Appeals, BORELLO, P.J.,
    and SERVITTO and BECKERING, JJ., affirmed the circuit court’s denial of defendants’ motion to
    compel arbitration and reversed the circuit court’s order granting partial summary disposition to
    Altobelli. 
    307 Mich. App. 612
    (2014). The Court of Appeals determined that the central question
    was whether Altobelli could sue the Firm’s managing directors, CEO, and head of the litigation
    group in their individual capacities or whether the arbitration clause required arbitration of the
    dispute. The Court of Appeals decided that the arbitration clause only required the arbitration of
    disputes between the Firm and a current or former principal, not disputes between a former
    principal and individually named defendants. The Court of Appeals concluded that there existed
    a question of fact about whether Altobelli voluntarily withdrew from the Firm. Defendants
    appealed, and the Supreme Court ordered and heard oral argument on whether to grant the
    application or take other action. 
    498 Mich. 912
    (2015).
    In a unanimous opinion by Justice BERNSTEIN, the Supreme Court held:
    The Operating Agreement’s mandatory arbitration clause is not limited to disputes
    between the Firm and current or former principals of the Firm. The clause also applies to a
    dispute between a former principal and individually named principals of the Firm acting as
    agents of the Firm. Because the Operating Agreement’s arbitration clause applies to this case,
    the lower courts erred by reaching the substantive content of Altobelli’s motion for partial
    summary disposition. The arbitrators chosen according to the procedure outlined in the
    arbitration clause are responsible for resolving the issues raised in Altobelli’s motion.
    1. A court reviewing the disposition of a party’s motion to compel arbitration must avoid
    analyzing the substantive merits of the dispute; if the dispute is arbitrable, the merits are to be
    analyzed by the arbitrator(s). In this case, the lower courts should not have reached the issues
    raised in Altobelli’s motion for partial summary disposition because the arbitration clause
    mandated binding arbitration for disputes arising between a current or former principal of the
    Firm and the Firm, which includes individual principals of the Firm acting as agents of the Firm.
    2. In interpreting an arbitration clause, the agency principles that apply to corporations
    also apply to professional limited liability companies. The operation of a professional limited
    liability company depends on the actions of its employees who have been given the authority to
    act as the company’s agents. The actions of these employees, when the employees are operating
    on behalf of the company, are the acts of the company. Because a company cannot act on its
    own, an arbitration clause that includes a company as a party to arbitration must also include
    those employees that act as agents of the company.
    3. An arbitration clause intended to cover any dispute between a current or former
    principal and a company is broad in scope but applies only when the subject matter of the dispute
    involves actions taken by a principal acting on behalf of the company. In this case, Altobelli
    alleges numerous occasions on which one or more of the defendants deprived Altobelli of his
    rights under the Operating Agreement. All of Altobelli’s allegations reflect decisions made by
    defendants in their capacities as the Firm’s agents, as authorized by the Operating Agreement
    and agency principles.
    Reversed in part and vacated in part; application for leave to appeal as cross-appellant
    denied as moot.
    ©2016 State of Michigan
    Michigan Supreme Court
    Lansing, Michigan
    Chief Justice:          Justices:
    OPINION                                             Robert P. Young, Jr. Stephen J. Markman
    Brian K. Zahra
    Bridget M. McCormack
    David F. Viviano
    Richard H. Bernstein
    Joan L. Larsen
    FILED June 13, 2016
    STATE OF MICHIGAN
    SUPREME COURT
    DEAN ALTOBELLI,
    Plaintiff-Appellee/
    Cross-Appellant,
    v                                                            No. 150656
    MICHAEL W. HARTMANN, MICHAEL
    A. COAKLEY, M. ANNA MAIURI,
    JOSEPH M. FAZIO, DOUGLAS M.
    KILBOURNE, JOHN D. LESLIE and
    JEROME R. WATSON,
    Defendants-Appellants/
    Cross-Appellees.
    BEFORE THE ENTIRE BENCH
    BERNSTEIN, J.
    This case requires the Court to address whether plaintiff’s tort claims against
    individual principals of a law firm fall within the scope of an arbitration clause that
    mandates arbitration for any dispute between the firm and a former principal. Generally
    speaking, a company may only act through its agents. In this case, plaintiff, a former
    principal, challenges actions the individual defendants performed in their capacities as
    agents carrying out the business of the firm. Therefore, this is a dispute between the firm
    and a former principal that falls within the scope of the arbitration clause and is subject to
    binding arbitration.
    Accordingly, we reverse that part of the Court of Appeals’ opinion holding that
    this matter was not subject to arbitration. We vacate the remaining portion of the Court
    of Appeals’ opinion, which relates to plaintiff’s motion for partial summary disposition,
    and we remand this case to the trial court for further proceedings consistent with this
    opinion.
    I. FACTS AND PROCEDURAL HISTORY
    In 1993, plaintiff Dean Altobelli began working as an attorney for Miller,
    Canfield, Paddock and Stone, P.L.C. (“the Firm”), a professional limited liability
    company formed under the Michigan Limited Liability Company Act (MLLCA),
    MCL 450.4101 et seq. Upon joining the Firm, plaintiff signed the “Miller Canfield
    Operating Agreement” (“Operating Agreement”), a document governing the Firm’s
    internal affairs.   The Operating Agreement provides that members of the Firm are
    referred to as “principals.”      All principals sign the Operating Agreement.           The
    introductory section of the Operating Agreement states that the document “by and
    between the [Principals] . . . evidences the following agreement between them[.]” In a
    subsequent section, the principals further acknowledge that the “covenants and
    agreements herein contained shall inure to the benefit of and be binding upon the parties
    hereto[.]”
    2
    The Operating Agreement delegates particular responsibilities and powers to
    certain individuals within the Firm. A principal must devote “his or her full time and best
    efforts to the success of the Firm except as otherwise approved in writing by the CEO
    with the approval of the Managing Directors.” Principals may “voluntarily withdraw
    from the Firm at any time” and shall involuntarily withdraw in the event of a two-thirds
    vote of the senior principals. Senior principals are principals who have been granted
    equity ownership in the Firm. Five senior principals, called the “managing directors,” are
    invested with “[s]ole, full and complete power and authority to manage . . . the
    Firm . . . .” Managing directors have the authority to designate a Chief Executive Officer
    (“CEO”), who has, “with binding effect on the Managing Directors, the power and
    authority of the Managing Directors with respect to the day-to-day administration of the
    business and affairs of the Firm.”
    The Operating Agreement also contains a mandatory arbitration agreement:
    3.6 Alternative Dispute Resolution: Mandatory Arbitration. Any
    dispute, controversy or claim (hereinafter “Dispute”) between the Firm or
    the Partnership and any current or former Principal or Principals of the
    Firm or current or former partner or partners of the Partnership (collectively
    referred to as the “Parties”) of any kind or nature whatsoever (including,
    without limitation, any dispute[,] controversy or claim regarding step
    placement, or compensation, or the payment or non-payment of any bonus,
    the amount or change in amount of any bonus) shall be solely and
    conclusively resolved according to the following procedure:
    (a) In the event of a Dispute, the Parties agree to first try in good
    faith to settle the dispute directly. If the parties are unable to resolve the
    dispute, they shall submit the dispute to third party neutral facilitation in
    accordance with the mediation rules of the American Arbitration
    Association (“Mediation”). If the Dispute is not resolved by a signed
    Settlement Agreement within ninety (90) days of a written request for
    Mediation given to one Party by the other and identifying the Dispute, the
    Dispute shall be settled by binding arbitration (“Arbitration”) in accordance
    3
    with the internal laws of the State of Michigan. The Arbitration shall be
    conducted in accordance with the Commercial Arbitration Rules of the
    American Arbitration Association except as specifically provided herein.
    Judgment upon the award rendered by the arbitrators may be entered in any
    court having jurisdiction thereof. There shall be three (3) arbitrators; one of
    whom shall be appointed by the Firm, one by the Principal(s) and/or
    partner(s) (as applicable) and the third of whom shall be appointed by the
    first two arbitrators. The hearing shall be held in the Detroit metropolitan
    area. [Emphasis added.]
    By January 2006, plaintiff had become a senior principal at the Firm. 1 However,
    in late May or early June 2010, plaintiff decided he wanted to pursue a new opportunity
    as an assistant coach for the University of Alabama football team. Plaintiff proposed a 7-
    to 12-month leave of absence from the Firm to defendant Michael Hartmann, the Firm’s
    CEO, and defendant Michael Coakley, who was the head of the Firm’s litigation group
    but was not a managing director. Plaintiff suggested that the Firm permit him to maintain
    his ownership interest and return to the Firm as a senior principal any time before June 1,
    2011.
    Plaintiff avers that Hartmann initially promised plaintiff that he could spend as
    much time at the University of Alabama as he wanted and still receive certain allocated
    income from his clients. Hartmann disputes this, claiming that although he told plaintiff
    that he could “probably” return to the Firm, plaintiff knew Hartmann had no authority to
    make a formal commitment. Plaintiff contends that, in reliance on Hartmann’s assurance,
    he moved to finalize his agreement with the University of Alabama in June 2010.
    Plaintiff claims he also spent many hours preserving his clients and business for the Firm.
    1
    Although plaintiff was a senior principal, he was not a managing director, and plaintiff
    does not allege that he had any further authority in the Firm.
    4
    Plaintiff alleges that Hartmann then withdrew his support, suddenly rejecting the
    proposed leave of absence and instead suggesting that plaintiff voluntarily withdraw from
    the Firm without any assurance that he would be reinstated. In response, on July 10,
    2010, plaintiff sent an e-mail to the managing directors seeking approval of the job
    opportunity with the University of Alabama, and an exception to the section of the
    Operating Agreement obligating a principal to devote his or her full time to the Firm.
    Plaintiff claims he informed the managing directors that he had no plans to relinquish his
    principal status or compensation. On July 20, 2010, plaintiff submitted a statement to
    defendant Coakley detailing his past and projected contributions to the Firm. Plaintiff
    asserts that Hartmann informed plaintiff the next day that the managing directors had
    decided to terminate his equity ownership, effective July 31, 2010. In an e-mail response,
    plaintiff demanded a vote of the principals, asserting that the managing directors lacked
    the authority to terminate him under the Operating Agreement. On July 22, Hartmann
    replied: “I did not say the Firm had terminated your position. I told you that since you
    had voluntarily accepted a full time position at Alabama and had already started there, the
    Firm will consider you to have withdrawn from the partnership as of July 31, 2010.”
    Plaintiff disputes this, contending that he did not voluntarily withdraw from the Firm, that
    he was improperly terminated, and that the Firm shorted plaintiff’s 2010 income as a
    result. 2
    2
    While the parties dispute whether plaintiff voluntarily withdrew from the Firm in July
    2010, it is undisputed that plaintiff eventually left the Firm, accepted a position at the
    University of Alabama, and is no longer a principal of the Firm.
    5
    Plaintiff initially sought resolution through the direct settlement and mediation
    process provided for in the Operating Agreement. In November 2011, when these efforts
    failed, plaintiff filed a demand for arbitration with the American Arbitration Association,
    as outlined in the Operating Agreement. Plaintiff’s arbitration demand contested his last
    five years of compensation and the managing directors’ decision to treat his departure as
    a relinquishment of his equity ownership status. Plaintiff alleged bad-faith discrimination
    in the allocation of income, bad-faith violations of the Operating Agreement, bad-faith
    misrepresentation, bad-faith conspiracy to improperly exclude him from the Firm, and
    shareholder oppression in violation of MCL 450.4515.
    Despite having set the arbitration proceeding in motion, and while the parties were
    in the process of selecting arbitrators, plaintiff turned the tide by filing the instant case in
    the Ingham Circuit Court. Plaintiff did not name the Firm itself as a defendant in the suit.
    Instead, plaintiff named seven individual principals of the Firm: Hartmann, Coakley, and
    the five managing directors (collectively, “defendants”). 3 In his circuit court complaint,
    plaintiff presented claims substantially similar to those he had alleged in arbitration,
    essentially repackaging them as tortious conduct: breach of fiduciary duty, illegal
    shareholder     oppression    contrary    to   MCL      450.4515,     conversion,     bad-faith
    misrepresentation, tortious interference with a business relationship or expectancy, and
    civil conspiracy.
    In the circuit court, defendants filed a motion for summary disposition under
    MCR 2.116(C)(10), and a motion to compel arbitration under MCR 2.116(C)(7). In the
    3
    As principals, each of these defendants had signed the Operating Agreement.
    6
    motion to compel arbitration, defendants argued that plaintiff’s claims fell within the
    scope of the Operating Agreement’s mandatory arbitration clause, and that the circuit
    court was therefore compelled to dismiss the complaint. Plaintiff countered with a
    motion for partial summary disposition with respect to his claims of shareholder
    oppression, conversion, and tortious interference with a business relationship or
    expectancy. The circuit court denied defendants’ motions, concluding that the dispute
    did not fall within the ambit of the arbitration clause. The circuit court granted plaintiff’s
    motion for partial summary disposition, finding as a matter of law that plaintiff did not
    voluntarily withdraw from the Firm under MCL 450.4509(1) 4 or the Operating
    Agreement, and that defendants had improperly terminated plaintiff’s ownership interest
    without authority.
    On appeal, the Court of Appeals affirmed the circuit court’s denial of defendants’
    motion to compel arbitration, but reversed the circuit court’s order granting plaintiff’s
    motion for partial summary disposition. Altobelli v Hartmann, 
    307 Mich. App. 612
    , 640;
    861 NW2d 913 (2014). With respect to the motion to compel arbitration, the Court of
    Appeals determined that the central question was whether plaintiff could sue the Firm’s
    managers in their individual capacities or whether plaintiff was instead required to
    arbitrate his claims against them. 
    Id. at 626.
    After examining the plain language of the
    arbitration clause, the Court of Appeals concluded that the provision only mandates
    arbitration of disputes between “the Firm” and “a Principal.” 
    Id. at 628.
    The Court of
    4
    MCL 450.4509(1) provides in pertinent part: “A member may withdraw from a limited
    liability company only as provided in an operating agreement.”
    7
    Appeals rejected defendants’ argument that this was in essence a dispute between
    plaintiff and the Firm, noting that plaintiff’s claims were asserted against defendants in
    their individual capacities and sought to hold them personally liable for their actions. 
    Id. at 630-631.
       With respect to plaintiff’s motion, the Court of Appeals found that
    MCL 450.4509(1) permits voluntary withdrawal if a firm’s operating agreement allows
    for such withdrawal, even without specifying a particular method. 
    Id. at 631-636.
    The
    Court of Appeals then found that a genuine issue of fact existed as to whether plaintiff
    voluntarily withdrew from the Firm, thus concluding that summary disposition was
    unwarranted. 
    Id. at 636-640.
    In this Court, defendants challenged the Court of Appeals’ ruling on the motion to
    compel arbitration. Plaintiff filed a cross-appeal, challenging the Court of Appeals’
    findings on plaintiff’s motion for partial summary disposition. For the reasons stated
    below, we reverse the Court of Appeals’ judgment with respect to the motion to compel
    arbitration and vacate the remaining portions of the Court of Appeals’ decision relating to
    plaintiff’s motion for partial summary disposition. 5
    5
    In light of our resolution of defendant’s application for leave to appeal, plaintiff’s
    application for leave to appeal as cross-appellant is denied as moot.
    Additionally, after oral argument in this Court, plaintiff filed a “Motion to Correct the
    Record and to Impose Sanctions for Misconduct at Mini Oral Argument.” Plaintiff
    alleged that, on the record during oral argument, defendants misrepresented the Firm’s
    indemnification obligations and also violated court procedures by allowing a supposedly
    unauthorized person to sit at defense counsel’s table. Defendants responded in
    opposition. Plaintiff’s motion is denied for lack of any legal or factual basis to support its
    claims.
    8
    II. STANDARD OF REVIEW
    This Court reviews de novo a circuit court’s decision on a motion for summary
    disposition brought under MCR 2.116(C)(7). Fane v Detroit Library Comm, 
    465 Mich. 68
    , 74; 631 NW2d 678 (2001).         Under MCR 2.116(C)(7), summary disposition is
    appropriate if a claim is barred because of “an agreement to arbitrate[.]” Whether a
    particular issue is subject to arbitration is also reviewed de novo, In re Nestorovski
    Estate, 
    283 Mich. App. 177
    , 184; 769 NW2d 720 (2009), as is the interpretation of
    contractual language, Morley v Auto Club of Mich, 
    458 Mich. 459
    , 465; 581 NW2d 237
    (1998).
    III. ANALYSIS
    “Arbitration is a matter of contract.” Kaleva-Norman-Dickson Sch Dist No 6 v
    Kaleva-Norman-Dickson Sch Teachers’ Ass’n, 
    393 Mich. 583
    , 587; 227 NW2d 500
    (1975). Accordingly, when interpreting an arbitration agreement, we apply the same
    legal principles that govern contract interpretation. See F J Siller & Co v City of Hart,
    
    400 Mich. 578
    , 581; 255 NW2d 347 (1977). Our primary task is to ascertain the intent of
    the parties at the time they entered into the agreement, which we determine by examining
    the language of the agreement according to its plain and ordinary meaning. See Miller-
    Davis Co v Ahrens Constr, Inc, 
    495 Mich. 161
    , 174; 848 NW2d 95 (2014). In considering
    the scope of an arbitration agreement, we note that “[a] party cannot be required to
    arbitrate an issue which [it] has not agreed to submit to arbitration.” 
    Kaleva, 393 Mich. at 587
    . “The general policy of this State is favorable to arbitration.” Detroit v A W
    Kutsche, 
    309 Mich. 700
    , 703; 16 NW2d 128 (1944). The burden is on the party seeking
    to avoid the agreement, not the party seeking to enforce the agreement. McKinstry v
    9
    Valley Obstetrics-Gynecology Clinic, PC, 
    428 Mich. 167
    , 184; 405 NW2d 88 (1987). In
    deciding the threshold question of whether a dispute is arbitrable, a reviewing court must
    avoid analyzing the substantive merits of the dispute. 
    Kaleva, 393 Mich. at 594-595
    . If
    the dispute is arbitrable, “the merits of the dispute are for the arbitrator.” 
    Id. at 595.
    Applying these principles, we must consider whether the language of the
    arbitration clause in the Operating Agreement is intended to cover the instant dispute
    between plaintiff and the individually named defendants. The critical portion of the
    agreement reads:
    Any dispute, controversy or claim . . . between the Firm . . . and any
    current or former Principal . . . of any kind or nature whatsoever
    (including . . . compensation, or the payment or non-payment of any
    bonus . . .) shall be solely and conclusively resolved according to the
    following procedure [arbitration].
    To resolve this issue, we must analyze two aspects of this provision. First, we must
    determine who the parties intended to include in the phrase, “between the Firm . . .
    and . . . [a] former Principal.” Second, we must determine whether the subject matter of
    the instant dispute is covered by the arbitration clause.
    With respect to who is included, it is undisputed that plaintiff is a former principal.
    Therefore, this question turns on whether “the Firm” was meant to include the
    individually named defendants.         Here, we must consider the concept of agency.
    Although no Michigan court has explicitly applied agency principles when interpreting
    an arbitration clause, it is well established that “corporations can only act through officers
    and agents.” Attorney General v Nat’l Cash Register Co, 
    182 Mich. 99
    , 111; 
    148 N.W. 420
    (1914). See Junius Ten Eyck v Pontiac, Oxford & Port Austin Railroad Co, 
    74 Mich. 10
    226, 232; 
    41 N.W. 905
    (1889) (“The directors of a corporation are its agents.”); Mossman
    v Millenbach Motor Sales, 
    284 Mich. 562
    , 569; 
    280 N.W. 50
    (1938) (“Where a corporation
    has intrusted a manager with the general supervision of a particular branch of its
    business, it invests him with the power of a general agent . . . .”). 6 This reflects the fact
    that a company is not a physical being capable of taking its own actions or making its
    own decisions. Indeed, a firm cannot act on its own behalf. Fraser Trebilcock Davis &
    Dunlap PC v Boyce Trust 2350, 
    497 Mich. 265
    , 275; 870 NW2d 494 (2015). Therefore,
    “the acts of officers and agents of a corporation, within the scope of their employment,
    are the acts of the corporation[.]” Nat’l Cash 
    Register, 182 Mich. at 111
    . 7
    6
    We recognize that some cited caselaw addresses situations where agents acted on behalf
    of “a corporation,” whereas, in the instant case, the Firm is a professional limited liability
    company. However, in applying agency principles to interpret the instant arbitration
    clause, we see no reason to distinguish between a corporation and another type of
    company, and therefore extend these established principles to the instant matter.
    7
    In its opinion in the instant case, the Court of Appeals extensively reviewed two
    previous Michigan cases and ultimately found them inapplicable: Hall v Stark Reagan,
    PC, 
    294 Mich. App. 88
    ; 818 NW2d 367 (2011), rev’d in part 
    493 Mich. 903
    (2012), and
    Rooyakker & Sitz v Plante & Moran, PLLC, 
    276 Mich. App. 146
    ; 742 NW2d 409 (2007).
    
    Altobelli, 307 Mich. App. at 625-631
    . In Hall, this Court considered an arbitration clause
    that covered “ ‘a dispute regarding interpretation or enforcement of . . . the parties’ rights
    or obligations’ ” under a shareholders’ agreement. 
    Hall, 493 Mich. at 903
    . This Court
    held that a dispute involving the motives of the defendants for invoking the separation
    provisions of the shareholders’ agreement fell within the scope of that particular
    arbitration clause. 
    Id. In Rooyakker,
    the Court of Appeals concluded that two tort claims
    against nonparties to an arbitration agreement fell within the scope of an arbitration
    clause that included “any dispute or controversy arising out of or relating to” the
    agreement. 
    Rooyakker, 276 Mich. App. at 163
    . Not only was the language of the
    arbitration clauses in those cases substantially different from the arbitration clause in the
    instant case, neither case considered whether claims against particular individuals, acting
    as agents, fell within the scope of an arbitration clause, which is at issue in the instant
    case. We thus agree with the Court of Appeals that neither case is instructive in the
    instant matter.
    11
    Not only is this particular concept of agency ingrained in our caselaw, the
    statutory scheme governing the Operating Agreement also incorporates this principle.
    Under the Operating Agreement, the Firm is a limited liability company formed under the
    MLLCA. MCL 450.4401(a) states that if the management of a limited liability company
    is delegated to its members, “[t]he members are considered managers for purposes of
    applying this act, including section 406 regarding the agency authority of managers . . . .”
    (Emphasis added.) MCL 450.4406, in turn, states: “A manager is an agent of the limited
    liability company for the purpose of its business . . . .”               (Emphasis added.)
    MCL 450.4402(4) adds: “If the articles of organization delegate management of a limited
    liability company to managers, the articles of organization constitute notice to third
    parties that managers, not members, have the agency authority described in section 406.”
    (Emphasis added.) The MLLCA explicitly refers to agency authority and the ability of
    individuals to act as agents for limited liability companies, which further supports the
    application of agency principles to interpret the instant arbitration clause.
    When interpreting an arbitration clause, other jurisdictions have similarly applied
    agency principles. In Pritzker v Merrill Lynch, Pierce, Fenner & Smith, Inc, 7 F3d 1110,
    1122 (CA 3, 1993) (citation omitted; alteration in original), the United States Court of
    Appeals for the Third Circuit noted that a corporation “ ‘can only act through its
    employees, and an arbitration agreement would be of little value if it did not extend to
    [them].’ ” In Arnold v Arnold Corp-Printed Communications for Business, 920 F2d
    1269, 1281 (CA 6, 1990), the Sixth Circuit Court of Appeals reasoned that if a plaintiff
    could “ ‘avoid the practical consequences of an agreement to arbitrate by naming . . .
    12
    signatory parties in their individual capacities only, the effect of the rule requiring
    arbitration would, in effect, be nullified.’ ” (Citation omitted.) The First Circuit agreed:
    Such a rule is necessary, our sister circuits have reasoned, because a
    corporate entity or other business can only operate through its employees
    and an arbitration agreement would be a meaningless arrangement if its
    terms did not extend to them. . . . Any other rule, in the view of these
    courts, would permit the party bringing the complaint to avoid the practical
    consequences of having signed an agreement to arbitrate; naming the other
    party’s officers, directors or employees as defendants along with the
    corporation would absolve the party of all obligations to arbitrate. [Grand
    Wireless, Inc v Verizon Wireless, Inc, 748 F3d 1, 11 (CA 1, 2014), citing
    Arnold, 920 F2d at 1281.]
    For the above reasons, we hold that agency principles apply in determining who is
    included within the scope of the arbitration clause.
    Next, we must consider whether the arbitration clause encompasses the subject
    matter of the dispute at issue in this case. Generally speaking, to ascertain whether the
    subject matter of a dispute is of the type that parties intended to submit to arbitration, we
    again begin with the plain language of the arbitration clause. See 
    Miller-Davis, 495 Mich. at 174
    . We then consider whether a plaintiff’s particular action falls within that scope.
    We note that the gravamen of an action is determined by considering the entire claim.
    See Maiden v Rozwood, 
    461 Mich. 109
    , 135; 597 NW2d 817 (1999). We look beyond the
    mere procedural labels to determine the exact nature of the claim. Adams v Adams (On
    Reconsideration), 
    276 Mich. App. 704
    , 711; 742 NW2d 399 (2007). This is to avoid
    “artful pleading.” 
    Maiden, 461 Mich. at 135
    .
    IV. APPLICATION
    Turning to the instant case, we first consider who is included within the scope of
    the arbitration clause in the Operating Agreement, and we next consider whether the
    13
    subject matter of the instant dispute is covered by the clause. With respect to who is
    included, we begin with the plain language of the clause, asking whether the parties to the
    Operating Agreement intended to include these particular defendants within the meaning
    of “the Firm.” See 
    Miller-Davis, 495 Mich. at 174
    . Here, we note that the Operating
    Agreement clearly recognizes the agency principles previously discussed. The Operating
    Agreement, signed “by and between” plaintiff and defendants as an “agreement between
    them,” delegates authority to certain individuals to carry out the Firm’s business and
    manage its internal affairs. Managing directors are invested with the “[s]ole, full and
    complete power and authority to manage . . . the Firm . . . .” The CEO has, “with binding
    effect on the Managing Directors, the power and authority of the Managing Directors
    with respect to the day-to-day administration of the business and affairs of the Firm.”
    Thus, the language of the Operating Agreement evidences the parties’ understanding that
    a company cannot act on its own, but instead depends on the actions of agents to carry
    out its business. See Nat’l Cash 
    Register, 182 Mich. at 111
    . 8 By signing the Operating
    8
    We also note that the arbitration clause does not limit its scope to a dispute “naming the
    Firm” and a former principal, but rather “between the Firm” and a former principal. Had
    the parties intended that those named in the caption of a lawsuit dictate the scope of the
    agreement, they could have chosen particular language to indicate as much. The fact that
    they did not do so adds additional support to the conclusion that the plain language of the
    agreement evinces the intent to more broadly include agents within the meaning of “the
    Firm.” Plaintiff cannot now avoid the practical consequences of the arbitration clause
    simply by naming defendants in their individual capacities only. See Arnold, 920 F2d at
    1281; Grand Wireless, 748 F3d at 11.
    14
    Agreement and accepting the arbitration clause, plaintiff was aware that certain
    individuals would be operating on the Firm’s behalf. 9
    Under the facts of this case, defendants are those individuals operating on the
    Firm’s behalf. Defendants are the five managing directors, the CEO, and the head of the
    Firm’s litigation group. The Operating Agreement explicitly endows them with complete
    power and responsibility for managing the affairs of the Firm. 10 As officers, managers,
    and directors entrusted with carrying out the Firm’s business, defendants are agents of the
    9
    The Court of Appeals generally noted the following principle: “ ‘It is well established
    that corporate employees and officials are personally liable for all tortious and criminal
    acts in which they participate, regardless of whether they are acting on their own behalf
    or on behalf of a corporation.’ ” 
    Altobelli, 307 Mich. App. at 630-631
    , quoting Joy Mgt Co
    v Detroit, 
    183 Mich. App. 334
    , 340; 455 NW2d 55 (1990). But resolution of the issues
    presented in this appeal does not require the invocation of this principle. In this appeal,
    we must decide in what venue plaintiff must bring his dispute, not whether the individual
    defendants may be held personally liable for the tortious actions alleged within that
    dispute. We conclude that, because plaintiff’s claims challenge defendants’ actions taken
    in their capacity as agents of the Firm, plaintiff’s dispute falls within the scope of this
    particular arbitration clause and must therefore be resolved in arbitration. Since this
    dispute must be resolved in arbitration, whether these defendants can be held personally
    liable for the challenged actions is a substantive matter reserved for the arbitrator. See
    
    Kaleva, 393 Mich. at 595
    .
    10
    We acknowledge that defendant Coakley is not a managing director or CEO, but rather
    is a principal who is the head of the Firm’s litigation group. However, plaintiff does not
    argue that Coakley’s unique status disqualifies him from being considered an agent.
    Regardless, this argument would be meritless, because principals too can be agents of a
    company. See 
    Mossman, 284 Mich. at 568
    ; MCL 450.4401; MCL 450.4404(2)(a) (“In
    discharging the manager’s duties, a manager may rely on information, opinions, reports,
    or statements . . . if prepared or presented by [a manager or principal] whom the manager
    reasonably believes to be reliable and competent in the matter presented.”). The
    Operating Agreement itself states that “[t]he Principals do hereby agree to . . . engage in
    the practice of law under the name ‘Miller, Canfield, Paddock and Stone, P.L.C.,’ ” and
    “[e]ach Principal shall devote his or her full time and best efforts to the success of the
    Firm . . . .”
    15
    Firm. Junius Ten 
    Eyck, 74 Mich. at 232
    ; 
    Mossman, 284 Mich. at 569
    ; MCL 450.4406.
    Their acts are acts of the company. Nat’l Cash 
    Register, 182 Mich. at 111
    . Because it is
    axiomatic that the Firm cannot act on its own, Fraser 
    Trebilcock, 497 Mich. at 275
    , and
    because these particular defendants are clearly endowed with agency authority to
    administer the Firm’s affairs, the individually named defendants must be included within
    the meaning of “the Firm” in the arbitration clause. 11
    Next, we turn to whether the arbitration clause covers the subject matter of the
    dispute at issue in this case. The arbitration clause covers “[a]ny dispute, controversy or
    11
    The Court of Appeals noted that the arbitrator selection process in the arbitration clause
    requires the selection of three arbitrators, “one of whom shall be appointed by the Firm,
    one by the Principal(s) . . . and the third of whom shall be appointed by the first two
    arbitrators.” 
    Altobelli, 307 Mich. App. at 628
    (quotation marks omitted). The Court of
    Appeals reasoned that, in a dispute between principals, the Firm would not be a party, yet
    the selection process would nonetheless require the Firm to select an arbitrator. 
    Id. The Court
    of Appeals concluded that this evinced the parties’ intent to distinguish between
    the Firm and its principals as well as an intent to exclude disputes between principals
    from the scope of the arbitration clause. 
    Id. Certainly, this
    language distinguishes between the Firm and an adversarial principal in
    the arbitration proceeding, giving each the power to select an arbitrator. This provision
    does not, however, demonstrate any intent to exclude individual principals from the
    meaning of “the Firm.” The selection procedure still functions even if the proceeding
    involves individually named defendants and a plaintiff; the defendants could collectively
    choose one arbitrator and the plaintiff could choose another. In fact, were we to agree
    with the Court of Appeals that individuals could not be included within the meaning of
    “the Firm,” this selection process would not work. The Firm, a company, cannot actually
    appoint its own arbitrators. The Firm itself cannot take any action at all. Instead, the act
    of appointing an arbitrator must be done by the Firm’s representatives in the arbitration
    proceeding. In ascertaining the intent of the parties at the time they entered the contract,
    See Miller-Davis 
    Co, 495 Mich. at 174
    , we must conclude that this undeniable reality was
    understood by the parties. This further demonstrates the intent to include individual
    principals within the meaning of “the Firm,” without explicitly stating as much in the
    arbitration clause.
    16
    claim . . . between the Firm . . . and [a] former Principal . . . of any kind or nature
    whatsoever (including . . . compensation, or the payment or non-payment of any
    bonus . . .).” (Emphasis added.) At the outset, we emphasize the extremely broad and
    inclusive language of this provision.     The plain language of the arbitration clause
    indicates that “any dispute” must be between the Firm and a former principal. Therefore,
    we consider more specifically whether the subject matter of the dispute reflects actions
    taken by the individual defendants as agents of the Firm.
    In considering the gravamen of plaintiff’s complaint, we examine the entire claim,
    looking beyond procedural labels to determine the exact nature of the claim. 
    Maiden, 461 Mich. at 135
    ; 
    Adams, 276 Mich. App. at 710-711
    . The result of this inquiry indicates
    that the instant dispute falls within the wide expanse of “any dispute” between the Firm
    and a current or former principal. To begin, in the factual recitation section of his
    complaint, plaintiff states that he initially approached defendants Hartmann and Coakley
    to propose a leave of absence that might have put him at odds with the section of the
    Operating Agreement obligating a principal to devote his or her full time to the Firm. In
    doing so, plaintiff acknowledged that his request was subject to the rules established in
    the Operating Agreement, and also that he believed Hartmann and Coakley had the
    authority to sanction his proposal. Similarly, when Hartmann appeared unreceptive,
    plaintiff informed the managing directors that he did not intend to relinquish his equity
    status or compensation, again informing the Firm’s decision-makers that he sought
    protection under the Operating Agreement.         Plaintiff subsequently demanded the
    requisite two-thirds vote of the principals before his membership could be terminated, as
    outlined in the Operating Agreement. Believing that the managers ultimately terminated
    17
    his ownership without this necessary vote, plaintiff now requests economic damages,
    particularly the “fair allocation of income (salary and bonuses).” Thus, the essence of
    plaintiff’s allegations is that defendants’ actions deprived plaintiff of the compensation
    and bonuses to which he was entitled. The arbitration clause explicitly encompasses a
    dispute involving “compensation, or the payment or non-payment of any bonus[.]”
    (Emphasis added.) This alone places plaintiff’s dispute squarely under the mantle of the
    arbitration clause.
    Examining plaintiff’s individual claims further entrenches this dispute within the
    scope of the arbitration clause. Plaintiff first alleges breach of fiduciary duty. Plaintiff
    substantiates this claim with numerous factual allegations which inextricably tie
    defendants’ actions as agents of the Firm to the deprivation of plaintiff’s rights under the
    Operating Agreement. “Bad-faith” allegations against defendants include “refusing to
    disclose information relevant to the affairs of the Firm,” “excluding [plaintiff] from
    involvement in significant Firm committees,” “isolating [plaintiff] from discussions about
    a client,” and “terminat[ing plaintiff’s] ownership position without a vote of the Firm’s
    owners.” All of these alleged actions reflect decisions made by defendants in their
    capacities as the Firm’s agents, employing powers provided to them under the Operating
    Agreement and agency principles.         See 
    Mossman, 284 Mich. at 569
    (“Where a
    corporation has intrusted a manager with the general supervision of a particular branch of
    its business, it invests him with the power of a general agent . . . .”) (quotation marks and
    citation omitted); see also MCL 450.4401; MCL 450.4402(4). Therefore, this particular
    claim involves a dispute between the Firm and plaintiff, and is thus covered by the
    arbitration clause.
    18
    Likewise, to substantiate his claims of illegal shareholder oppression under
    MCL 450.4515, tortious interference with a business relationship or expectancy, and civil
    conspiracy, plaintiff asserts that defendants improperly terminated plaintiff’s ownership
    in contravention of procedures established by the Operating Agreement.          Plaintiff’s
    conversion claim maintains that defendants “deprived [plaintiff] of his property without
    due process required by law—the process required by the Operating Agreement.”
    Plaintiff’s claim alleging bad-faith misrepresentation avers that defendants intentionally
    duped plaintiff in order to secure the Firm’s business for themselves and other principals.
    Thus, in each individual claim, plaintiff takes issue with defendants’ actions as agents
    making decisions for the Firm, which plaintiff believes interfered with his financial
    entitlements under the Operating Agreement.
    In sum, plaintiff’s dispute falls within the scope of the mandatory arbitration
    clause in the Operating Agreement. A company can only act through its agents, the
    individual defendants are agents of the Firm, and plaintiff’s claims inextricably tie
    defendants’ actions as agents to the alleged deprivation of plaintiff’s rights under the
    Operating Agreement. Plaintiff’s dispute is subject to binding arbitration.
    V. CONCLUSION
    We reverse the part of the Court of Appeals’ opinion regarding the motion to
    compel arbitration and instead hold that this case is subject to binding arbitration under
    the arbitration clause of the Operating Agreement. Accordingly, the lower courts should
    not have reached the merits of plaintiff’s motion for partial summary disposition, as the
    motion addresses substantive contractual matters that must be resolved by the arbitrator.
    19
    Therefore, we vacate the portion of the Court of Appeals’ opinion related to plaintiff’s
    motion for partial summary disposition and remand this case to the trial court for further
    proceedings consistent with this opinion.
    Richard H. Bernstein
    Robert P. Young, Jr.
    Stephen J. Markman
    Brian K. Zahra
    Bridget M. McCormack
    David F. Viviano
    Joan L. Larsen
    20