Hungate v. Law Office of David B. Rosen , 139 Haw. 394 ( 2017 )


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  • ____*** FOR PUBLICATION IN WEST’S HAWAII REPORTS AND PACIFIC REPORTER ***____
    Electronically Filed
    Supreme Court
    SCAP-13-0005234
    27-FEB-2017
    08:01 AM
    IN THE SUPREME COURT OF THE STATE OF HAWAII
    ---o0o---
    _______________________________________________________________
    RUSSELL L. HUNGATE,
    Plaintiff-Appellant,
    vs.
    THE LAW OFFICE OF DAVID B. ROSEN, A LAW CORPORATION,
    DAVID B. ROSEN, and DEUTSCHE BANK NATIONAL TRUST COMPANY,
    Defendants-Appellees.
    ________________________________________________________________
    SCAP-13-0005234
    APPEAL FROM THE CIRCUIT COURT OF THE FIRST CIRCUIT
    (CAAP-13-0005234; CAAP-14-0000772; CIVIL NO. 13-1-2146;
    CIVIL NO. 13-1-2146)
    FEBRUARY 27, 2017
    RECKTENWALD, C.J., NAKAYAMA, McKENNA, POLLACK, AND WILSON, JJ.
    OPINION OF THE COURT BY WILSON, J.
    This case concerns a non-judicial foreclosure
    conducted pursuant to Hawaii Revised Statutes (HRS) § 667 Part I
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    (Supp. 2008), which was repealed by the state legislature on
    June 28, 2012 by Act 182.       Plaintiff-Appellant Russell L.
    Hungate (Hungate) appeals the Circuit Court of the First
    Circuit’s (circuit court) order granting Defendants-Appellees
    David B. Rosen’s and his law office’s (collectively, Rosen)
    motion to dismiss the complaint.          Hungate also appeals the
    circuit court’s order granting Defendant-Appellee Deutsche Bank
    National Trust Company’s (Deutsche Bank) motion to dismiss the
    first amended complaint.1
    On appeal, we consider whether the circuit court
    wrongly dismissed Hungate’s claims alleging Deutsche Bank and
    Rosen violated statutory, contractual, and common law duties,
    and committed unfair or deceptive acts or practices (UDAP).              We
    conclude the circuit court erred in dismissing the majority of
    Hungate’s claims.     Accordingly, we vacate in part the circuit
    court’s November 5, 2013 order granting Rosen’s motion to
    dismiss, vacate in part the circuit court’s April 8, 2014 order
    granting Deutsche Bank’s motion to dismiss, and remand for
    further proceedings.
    1
    On appeal, Hungate’s case was split into two appellate case
    numbers. SCAP-13-0005234 is Hungate’s appeal of the circuit court’s order
    dismissing the original complaint. SCAP-14-0000772 is Hungate’s appeal of
    the circuit court’s order dismissing the first amended complaint, which
    Hungate filed after the circuit court dismissed his original complaint.
    Hungate’s cases were consolidated by this court into SCAP-13-0005234.
    2
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    I.    Background
    Because the circuit court dismissed Hungate’s August
    6, 2013 complaint and his first amended complaint, filed
    December 19, 2013, pursuant to Hawaii Rules of Civil Procedure
    (HRCP) Rule 12(b)(6) (2000), we take the factual allegations
    from the complaints as true for purposes of this appeal.             See
    Young v. Allstate Ins. Co., 119 Hawaii 403, 406, 
    198 P.3d 666
    ,
    669 (2008).    Hungate’s initial complaint and first amended
    complaint included the following factual allegations.
    A.   Factual Allegations
    Hungate secured a mortgage loan from IndyMac Bank,
    F.S.B. (IndyMac), in the amount of $324,090 to purchase real
    property in Kalāheo, Kauai in 2007.2        Hungate executed the
    mortgage on February 10, 2007 and recorded it in the Bureau of
    Conveyances on February 16, 2007.         In March 2007, IndyMac
    assigned its interest in Hungate’s mortgage to one of its
    subsidiaries, which then assigned its interest to Deutsche Bank.
    To address the possibility of foreclosure, the
    mortgage contract included a power of sale clause that allowed
    the property to be sold through a non-judicial foreclosure.                The
    power of sale clause, found in section 22 of Hungate’s mortgage,
    2
    At the proceeding on Rosen’s motion to dismiss, Hungate’s counsel
    represented that the property was a vacant 10,000 square foot lot with ocean
    views. Hungate planned to build a “dream home” on the property but he did
    not proceed with his plan after he experienced financial difficulties.
    3
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    reads in relevant part as follows: “Lender shall publish a
    notice of sale and shall sell the Property at the time and place
    and under the terms specified in the notice of sale.”
    On August 5, 2008, IndyMac notified Hungate that his
    loan was in default because he had not made the required
    payments.    On January 14, 2009, an individual acting on behalf
    of IndyMac3 executed a notice of mortgagee’s intention to
    foreclose under power of sale.        On March 16, 2009, the notice of
    intention of foreclosure was properly filed at the Bureau of
    Conveyances by IndyMac on behalf of Deutsche Bank as the holder
    of the note.    The notice offered Hungate’s property for sale
    with a quitclaim deed and made no warranties.
    Deutsche Bank retained Rosen, a Hawaii-licensed
    attorney, to conduct the foreclosure of Hungate’s property.
    Deutsche Bank followed the non-judicial foreclosure process set
    forth in HRS § 667 Part I.4
    To begin the non-judicial foreclosure process, Rosen
    published a notice of sale in The Garden Island, a newspaper of
    general circulation, as required by former HRS § 667-5(a)(1)
    (Supp. 2008).     Under HRS § 667-5(a)(1), the attorney must
    3
    The record is unclear as to whether the individual was employed
    by IndyMac or another entity.
    4
    An alternative non-judicial foreclosure process with additional
    statutory requirements, codified in HRS § 667 Part II (Supp. 2008), was also
    available.
    4
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    publish the notice of the mortgagee’s intention to foreclose
    “once in each of three successive weeks . . . in a newspaper
    having a general circulation in the county in which the
    mortgaged property lies[.]”       In compliance with this
    requirement, Rosen published a notice of sale once a week for
    three weeks on March 20, March 27, and April 3, 2009.             The
    notice of sale stated a sale date of April 17, 2009.5
    Rosen then postponed the sale a total of four times in
    2009: from April 17 to May 15, from May 15 to June 12, from June
    12 to July 17, and from July 17 to August 14.           These dates were
    never published.     Whether the postponement was publicly
    announced to the bidders who attended each sale date, as
    required by HRS § 667-5(d), is contested.
    At the August 14, 2009 sale, Deutsche Bank was the
    sole bidder with a winning credit bid of approximately $161,250.
    This amount was substantially below the market value of
    Hungate’s property.      A “Mortgagee’s Grant Deed Pursuant to Power
    of Sale” was recorded at the Bureau of Conveyances on October
    30, 2009 by Deutsche Bank.
    B.   Procedural History
    On August 6, 2013, Hungate filed his initial complaint
    against Rosen and Deutsche Bank.          Hungate contended that
    5
    The notice states, in relevant part, that the mortgagee “gives
    notice that Mortgagee will hold a sale by public auction on April 17, 2009 at
    12:00 noon At [sic] the flagpole fronting the fifth circuit court building.”
    5
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    Deutsche Bank and Rosen wrongfully conducted the foreclosure of
    Hungate’s property by (1) advertising a proposed sale date 28
    days after the date of the first published notice, when HRS §
    667-76 required that the sale date be at least 29 days after the
    first published notice; (2) failing to publicize the postponed
    sale date, in violation of the mortgage’s power of sale clause;
    and (3) breaching their common law duty to secure the best
    possible price for the property.          Hungate also argued that
    Deutsche Bank and Rosen violated HRS § 480-27 because their
    actions constituted unfair and deceptive trade acts or practices
    and resulted in unfair methods of competition.
    Rosen filed a motion to dismiss under HRCP Rule
    12(b)(6).    Rosen argued (1) the initial sale date was scheduled
    after the expiration of four weeks, when including the date
    first advertised, and thus he complied with HRS § 667-7; (2)
    6
    HRS § 667-7 (Supp. 2008) states as follows:
    (a)   The notice of intention of foreclosure shall contain:
    (1)   A description of the mortgaged property; and
    (2)   A statement of the time and place proposed for
    the sale thereof at any time after the
    expiration of four weeks from the date when
    first advertised.
    (b)   The affidavit described under section 667-5 may
    lawfully be made by any person duly authorized to act
    for the mortgagee, and in such capacity conducting
    the foreclosure.
    7
    HRS § 480-2(a) (2008) states that “[u]nfair methods of
    competition and unfair or deceptive acts or practices in the conduct of any
    trade or commerce are unlawful.”
    6
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    publication of a sale postponement notice was not required by
    HRS § 667-5(d)8 or the mortgage;9 and (3) Rosen is not liable to
    Hungate because Rosen did not owe a duty of care to Hungate, a
    non-client.
    On November 5, 2013, the circuit court granted Rosen’s
    motion to dismiss.10     The court ruled that (1) Rosen complied
    with HRS §§ 667-5 and 667-7 as a matter of law; (2) HRS § 667-
    5(d) and the power of sale clause of the mortgage did not
    require publication of the postponement of the non-judicial
    foreclosure sale; (3) Hungate lacked standing to assert claims
    under HRS chapter 480; and (4) Hungate’s common law claims were
    foreclosed because Rosen did not owe a duty to Hungate.
    On December 19, 2013, Hungate filed his first amended
    complaint against Rosen and Deutsche Bank.          The claims were
    nearly identical to those alleged in the initial complaint.11
    8
    HRS § 667-5(d)(Supp. 2008) states in relevant part as follows:
    “Any sale, of which notice has been given . . . may be postponed from time to
    time by public announcement made by the mortgagee or by a person acting on
    the mortgagee’s behalf.”
    9
    Rosen noted that the notice of mortgagee’s intention to foreclose
    under power of sale stated that “[t]his sale may be postponed from time to
    time by public announcement made by Mortgagee or someone acting on
    Mortgagee’s behalf.” (Emphasis omitted).
    10
    The Honorable Rhonda A. Nishimura presided.
    11
    In addition to the claims raised in the initial complaint,
    Hungate alleged that Deutsche Bank’s practice of granting quitclaim deeds,
    rather than limited warranty deeds, was an unfair and deceptive trade
    practice. This claim is not an issue before the court.
    7
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    Deutsche Bank filed a motion to dismiss the first
    amended complaint, making arguments similar to those presented
    by Rosen.
    On April 8, 2014, the circuit court granted in part12
    Deutsche Bank’s motion to dismiss Hungate’s first amended
    complaint.    As with its prior dismissal of Hungate’s August 6,
    2013 complaint, the court ruled that (1) Deutsche Bank complied
    with the notice requirement under HRS §§ 667-5 and 667-7 as a
    matter of law, and (2) HRS § 667-5(d) and the power of sale
    clause did not require that postponements of sale be published.
    After appealing to the Intermediate Court of Appeals,
    the parties filed applications for transfer that were
    subsequently granted by this court.
    II.   Standards of Review
    A.   Motion to Dismiss
    The circuit court’s grant of a motion to dismiss is
    reviewed de novo.     Kamaka v. Goodsill Anderson Quinn & Stifel,
    117 Hawaii 92, 104, 
    176 P.3d 91
    , 103 (2008), as amended (Jan.
    25, 2008).    Further, the appellate court must accept the
    allegations made in the complaint as true and “view them in the
    12
    The circuit court stayed Hungate’s claim regarding Deutsche
    Bank’s use of quitclaim deeds pending the appeals in Lima v. Deutsche Bank
    National Trust Co., No. 13-16091 (9th Cir. filed May 30, 2013); Gibo v.
    United States Bank National Ass’n, No. 13-16092 (9th Cir. filed May 30,
    2013); and Bald v. Wells Fargo Bank, N.A., No. 13-16622 (9th Cir. filed Aug.
    12, 2013), which raised the same or similar issues.
    8
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    light most favorable to the plaintiff[s]; dismissal is proper
    only if it ‘appears beyond doubt that the plaintiff[s] can prove
    no set of facts in support of [their] claim[s] that would
    entitle [them] to relief.’”       Wong v. Cayetano, 111 Hawaii 462,
    476, 
    143 P.3d 1
    , 15 (2006)(citations omitted).           “However, in
    weighing the allegations of the complaint as against a motion to
    dismiss, the court is not required to accept conclusory
    allegations on the legal effect of the events alleged.”             Pavsek
    v. Sandvold, 127 Hawaii 390, 403, 
    279 P.3d 55
    , 68 (App. 2012)
    (citation omitted).
    B.   Statutory Interpretation
    Statutory interpretation is reviewable de novo.
    Citizens Against Reckless Dev. v. Zoning Bd. of Appeals, 114
    Hawaii 184, 193, 
    159 P.3d 143
    , 152 (2007).          When construing
    statutes, the court is governed by the following rules:
    First, the fundamental starting point for statutory
    interpretation is the language of the statute itself.
    Second,   where   the statutory   language  is   plain  and
    unambiguous, our sole duty is to give effect to its plain
    and obvious meaning.     Third, implicit in the task of
    statutory construction is our foremost obligation to
    ascertain and give effect to the intention of the
    legislature, which is to be obtained primarily from the
    language contained in the statute itself.      Fourth, when
    there is doubt, doubleness of meaning, or indistinctiveness
    or uncertainty of an expression used in a statute, an
    ambiguity exists.
    When there is ambiguity in a statute, “the meaning of
    the ambiguous words may be sought by examining the context,
    with which the ambiguous words, phrases, and sentences may
    be compared, in order to ascertain their true meaning.”
    Moreover, the courts may resort to extrinsic aids in
    determining   legislative   intent,  such   as  legislative
    history, or the reason and spirit of the law.
    9
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    Id. at 193-94,
    159 P.3d at 152-53 (citations omitted).
    C.   Interpretation of Contracts
    “[T]he construction and legal effect to be given a
    contract is a question of law freely reviewable by an appellate
    court.”   Hawaiian Ass’n of Seventh-Day Adventists v. Wong, 130
    Hawaii 36, 45, 
    305 P.3d 452
    , 461 (2013)(citation omitted).
    III. Discussion
    Taking the facts alleged in Hungate’s complaints as
    true, the circuit court improperly dismissed Hungate’s initial
    complaint and first amended complaint.          In reaching this
    conclusion, we assess Hungate’s claims against Deutsche Bank and
    Rosen, respectively.
    In Part A, we hold the circuit court erred in
    dismissing the majority of Hungate’s claims against Deutsche
    Bank regarding the alleged HRS chapter 667 Part I violations.
    Additionally, we conclude the mortgage’s power of sale clause
    required Deutsche Bank to publish all postponements of the
    foreclosure sale.     Regarding Hungate’s HRS chapter 667 Part I
    claims against Rosen, we conclude that the statute required
    Rosen (1) to give proper notice of the sale date under former
    HRS § 667-7 and (2) to give notice of the postponements of the
    sale in accordance with the mortgage’s power of sale clause per
    former HRS § 667-5.      However, we hold that those statutory
    10
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    provisions do not create a private right of action against the
    attorney of a foreclosing mortgagee.         We conclude Hungate does
    not have a cause of action against Rosen under former HRS § 667-
    5 and his claims against Rosen based upon the mortgage’s power
    of sale clause cannot stand.
    In Part B, we determine that Deutsche Bank had a
    common law duty to Hungate to use reasonable means to obtain the
    best price for Hungate’s property.         In Part C we hold that the
    circuit court erred in dismissing Hungate’s unfair or deceptive
    acts or practices claim against Deutsche Bank, but properly
    dismissed Hungate’s UDAP claim against Rosen.
    A.   The Circuit Court Erred in Dismissing the Majority of
    Hungate’s Claims Alleging HRS Chapter 667 Part I Violations
    against Deutsche Bank
    Hungate alleges that Deutsche Bank and Rosen
    improperly conducted the foreclosure sale of Hungate’s property.
    Specifically, Hungate contends Rosen and Deutsche Bank: (1)
    advertised a foreclosure date earlier than permitted under HRS
    § 667 Part I; (2) failed to publish the notices of postponements
    of the sale as was required by the power of sale clause; and (3)
    improperly permitted a non-attorney to prepare and sign the
    notice of sale.
    We hold that the circuit court erred in dismissing
    Hungate’s complaints against Deutsche Bank on the basis of the
    first two allegations.      As to the third allegation, former HRS
    11
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    § 667-5 does not require a Hawaii-licensed attorney to prepare
    and sign a notice of sale, and we affirm in part the circuit
    court’s April 8, 2014 order dismissing Hungate’s first amended
    complaint.
    Regarding the allegations against Rosen, we conclude
    that Hungate does not have a cause of action against Rosen for
    violating statutory requirements under HRS chapter 667, or for
    his failure to adhere to the requirements of the mortgage’s
    power of sale clause.
    1. HRS § 1-29 Governs the Scheduling of a Foreclosure Sale
    Under Former HRS § 667 Part I13
    Former HRS § 667-7(a)(2) required that “[t]he notice
    of intention of foreclosure shall contain: . . . A statement of
    the time and place proposed for the sale [of the mortgaged
    property] at any time after the expiration of four weeks from
    the date when first advertised.”          (Emphasis added).    Thus,
    13
    The events at issue here occurred between 2007 and 2009. In the wake
    of the mortgage crisis, the legislature formed a Mortgage Foreclosure
    Task Force in 2010. See 2010 Haw. Sess. Laws, Act 162, § 2, at 375.
    The Task Force recommended extensive changes to the Hawaiʿi foreclosure
    statute in reports to the legislature in December 2010 and December
    2011, and many of those changes were subsequently enacted by the
    legislature in the 2011 and 2012 legislative sessions. See generally
    Final Report of the Mortgage Foreclosure Task Force to the Legislature
    for the Regular Session of 2012 (December 2011); see also 2011 Haw.
    Sess. Laws, Act 48 at 84; 2012 Haw. Sess. Laws, Act 182, at 630. Among
    other things, those revisions imposed UDAP liability on foreclosing
    mortgagees for a series of specific violations of the statutory
    procedures which now govern nonjudicial foreclosure. HRS § 667-60
    (2016).
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    whether the advertised sale date on April 17, 2009 was “after
    the expiration of four weeks” is the crux of this issue.
    Hungate contends that HRS § 1-29 is the proper method
    to calculate whether Deutsche Bank and Rosen complied with HRS
    § 667-7.   HRS § 1-29 (2009) provides that time periods are
    calculated “by excluding the first day and including the
    last[.]”   Under Hungate’s analysis, Deutsche Bank and Rosen
    advertised a foreclosure sale date that was exactly 28 days from
    the date the notice was published, and therefore the sale was
    not scheduled “after the expiration of four weeks.”
    Deutsche Bank and Rosen argue that we should apply the
    time computation rule set forth in Silva v. Lopez, which
    required that we “include the day of the first publication and
    exclude the day the act is advertised to be done.”            Silva, 
    5 Haw. 262
    , 270 (Haw. Kingdom 1884).         The time computation rule of
    Silva indicates that Deutsche Bank and Rosen advertised a sale
    date in compliance with the four-week requirement.
    We hold that HRS § 1-29 is the appropriate computation
    rule.   In 1923, the Hawaii legislature passed Act 3, the
    predecessor to HRS § 1-29, which set forth a time computation
    rule that is substantially the same as HRS § 1-29.            1923 Haw.
    Sess. Laws Act 3, § 1 at 2.       To explain the necessity of Act 3,
    the chair of the House Judiciary Committee noted that “under our
    existing statutes no definition is given nor method supplied in
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    the computation of time for the performance or completion of an
    Act under contract or legal requirement[.]”           H. Stand. Comm.
    Rep. No. 9, in 1923 House Journal, at 97.          Due to the absence of
    a time computation provision, he explained that “numerous
    interpretations [of time computation] based principally on the
    decisions of other courts and jurisdictions” resulted.             
    Id. Silva is
    one such case that used the decisions of other courts
    to determine a time computation rule.         Specifically, the Silva
    court cited a New Hampshire case in deciding that the day an act
    occurred was included in computing time.          
    Silva, 5 Haw. at 262
    .
    By passing Act 3, which became HRS § 1-29, the Hawaii
    legislature outlined the procedure by which we now calculate
    time.   Thus, HRS § 1-29 sets forth the computation rule to be
    used when calculating the scheduling of foreclosure sales
    pursuant to HRS § 667 Part I.
    HRS § 1-29 mandates that the earliest date for the
    sale of Hungate’s property was April 18, 2009, and thus Deutsche
    Bank did not give the requisite amount of notice.            HRS § 1-29
    states that “[t]he time in which any act provided by law is to
    be done is computed by excluding the first day and including the
    last[.]”   Combined with the “after the expiration of four weeks”
    language from HRS § 667-7(a)(2), HRS § 1-29 requires that March
    20, 2009, the date Deutsche Bank and Rosen first published the
    notice of sale, be excluded from the notice calculation as it
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    was “the first day.”      Counting four weeks—28 days—from March
    21, 2009, results in the earliest possible sale date falling on
    April 18, 2009.     Accordingly, the circuit court erred in
    determining that a sale date of April 17, 2009 complied with the
    requirements of HRS § 667-7.
    2. The Power of Sale Clause Required Deutsche Bank to
    Publish Postponements of the Foreclosure Sale
    Hungate argues that Deutsche Bank and Rosen were
    required to publish all postponements of the April 17, 2009 sale
    date for two reasons: (1) the original sale date advertised in
    the notice was one day early and thus notice was not properly
    given, and (2) the power of sale clause of Hungate’s mortgage
    required publication of postponements of the foreclosure sale.
    Deutsche Bank and Rosen contend the power of sale
    clause cannot require publication of postponements because
    former HRS § 667-5(d)(Supp. 2008) allows for sales to be
    postponed “from time to time by public announcement[.]”             This
    section presupposes, however, that “notice has been given” in
    accordance with HRS § 667-7(a)(2).14        Former HRS § 667-5(d).         As
    
    noted supra
    , Deutsche Bank did not comply with the time
    computation required by HRS § 667-7(a)(2) and thus did not, as
    14
    Because former HRS §§ 667-5 and 667-7 are in pari materia,
    inasmuch as they both discuss the notice of intention of foreclosure, we read
    the two statutes together. See HRS § 1-16 (2009) (“Laws in pari materia, or
    upon the same subject matter, shall be construed with reference to each
    other.”).
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    required by HRS § 667-5(d), give proper notice.           Therefore,
    Deutsche Bank cannot avail itself of the public announcement
    postponement method in HRS § 667-5(d).
    Even assuming Deutsche Bank provided timely notice of
    the date of sale by public announcement, Hungate contends
    Deutsche Bank was required—pursuant to former HRS § 667-
    5(a)(2)—to publish all postponements of the foreclosure sale in
    compliance with the mortgage’s power of sale clause.            HRS § 667-
    5(a)(2) states that the attorney shall “[g]ive any notices and
    do all acts as are authorized or required by the power [of sale]
    contained in the mortgage.”       (Emphasis added).      Thus, if the
    mortgage’s power of sale clause requires more than what is
    required under HRS § 667 Part I, the mortgagee must follow the
    requirements of the power of sale clause.          The relevant portion
    of the power of sale clause of Hungate’s mortgage states: “If
    Lender invokes the power of sale, . . . Lender shall publish a
    notice of sale and shall sell the Property at the time and place
    and under the terms specified in the notice of sale.”             (Emphases
    added).   Under Hungate’s interpretation of the clause, any
    change in the time, place, or terms specified in the notice of
    sale, which includes the date, time, and place of the sale,
    requires the lender to publish a new notice of sale with the new
    terms.
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    In contrast to Hungate’s position, Deutsche Bank and
    Rosen interpret the power of sale clause to allow postponement
    by public announcement because the notice of sale expressly
    permits oral postponement.       The power of sale clause states that
    the mortgagee “shall sell the Property at the time and place and
    under the terms specified in the notice of sale.”            (Emphasis
    added).   Because the notice of sale expressly states that the
    sale “may be postponed from time to time by public announcement
    made by Mortgagee or someone acting on Mortgagee’s behalf,”
    Deutsche Bank and Rosen assert that oral postponement complied
    with the “terms specified in the notice of sale.”            According to
    Deutsche Bank’s and Rosen’s analysis of the power of sale
    clause, only a single notice must be published, and not “a
    notice of sale for each postponed date.”          (Emphasis added)
    (citing Lima v. Deutsche Bank Nat’l Trust Co., 
    943 F. Supp. 2d 1093
    , 1101 (D. Haw. 2013)).       Thus, under Deutsche Bank’s and
    Rosen’s interpretation of the power of sale clause, once a
    notice of sale is published, the power of sale is complied with
    as long as future postponements are publicly announced orally at
    the time of the scheduled sale.
    Because there are two reasonable interpretations of
    the power of sale clause, an ambiguity exists as to whether a
    new notice must be published to postpone the foreclosure sale.
    See Wong, 130 Hawaii at 
    45, 305 P.3d at 461
    (explaining a
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    contract is ambiguous “when its terms are reasonably susceptible
    to more than one meaning”).       The application of contract
    interpretation principles to resolve the power of sale clause’s
    ambiguity supports the conclusion that Deutsche Bank was
    required to publish postponement notices.          “[A]ny ambiguity in a
    mortgage instrument should be construed against the party
    drawing the documents,” State Sav. & Loan Ass’n v. Kauaian Dev.
    Co., 
    62 Haw. 188
    , 198, 
    613 P.2d 1315
    , 1322 (1980), or in other
    words, “against the party who supplies the words[.]”
    Restatement (Second) of Contracts § 206 (Am. Law Inst. 1981).
    The ambiguity in the power of sale clause should thus be
    resolved against Deutsche Bank, as the party who supplied the
    words of the contract.      Thus, the more stringent interpretation,
    which requires postponements of the sale be published through a
    new notice, prevails.      Accordingly, the circuit court should not
    have dismissed Hungate’s complaints based on its reasoning that
    Deutsche Bank was not required to publish all postponements of
    the foreclosure sale.
    3. A Hawaii-licensed Attorney Is Not Required to Prepare or
    Sign a Notice of the Mortgagee’s Intention to Foreclose
    Former HRS § 667-5 (Supp. 2008) requires a mortgagee
    foreclosing under a power of sale “be represented by an attorney
    who is licensed to practice law in the State and is physically
    located in the State.”      HRS § 667-5(a).      The attorney must
    18
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    “[g]ive notice of the mortgagee’s . . . intention to foreclose
    the mortgage and of the sale . . . by publication” and “[g]ive
    any notices and do all acts as are authorized or required by the
    power contained in the mortgage.”         HRS § 667-5(a)(1)-(2).
    Hungate contends that Deutsche Bank did not comply with HRS
    § 667-5 because the notice of sale for Hungate’s property was
    not prepared and signed15 by an attorney licensed in Hawaii.16
    The language of former HRS § 667-5 does not require a
    Hawaii-licensed attorney to prepare or sign the notice.             Our
    “fundamental starting point for statutory interpretation is the
    language of [HRS § 667-5] itself.”         Citizens Against Reckless
    Dev., 114 Hawaii at 
    193, 159 P.3d at 152
    .          HRS § 667-5 only
    requires an attorney to “give notice” and “do all acts as are
    authorized or required” by the power of sale.           HRS § 667-
    5(a)(1)-(2).    Neither of these requirements involves the
    preparation and signing of a notice.         The language of the
    statute itself thus does not provide that a Hawaii-licensed
    attorney is required to prepare or sign a notice.
    15
    Hungate also uses the terminology that a non-attorney “published”
    the notice. But, as Deutsche Bank notes, Hungate stated in his opening brief
    in CAAP-13-0005234 that “Rosen caused to be published [the notice of sale] in
    the Kauai publication The Garden Island.”
    16
    Deutsche Bank argues that Hungate waived this issue because it
    was not properly raised at trial. Hungate explains that this issue was
    raised in his memorandum in opposition to the motion to dismiss. Assuming
    arguendo that this claim was not waived, this claim is nonetheless meritless.
    19
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    Additionally, the legislative history of HRS § 667-5
    does not evince the intent that a Hawaii-licensed attorney
    prepare or sign a notice of the mortgagee’s intention to
    foreclose.    The legislature’s purpose in enacting HRS § 667-5
    was to ensure that where a power of sale clause is included in
    the mortgage, interested parties be able to request and timely
    receive information.      See Conf. Comm. Rep. No. 3-08, in 2008
    House Journal, at 1710, 2008 Senate Journal, at 793; S. Stand.
    Comm. Rep. No. 2108, in 2008 Senate Journal, at 917.            To
    accomplish this, the legislature required a mortgagee to hire a
    Hawaii-licensed attorney, who is physically present in the
    state, to serve as a “contact individual” in order to facilitate
    the providing of information.        S. Stand. Comm. Rep. No. 2108, in
    2008 Senate Journal, at 917.       A Hawaii-licensed attorney must
    therefore serve as a contact individual and provide notice of a
    mortgagee’s intent to foreclose on a property—but the
    legislative history contains no indication of legislative intent
    that the attorney prepare or sign a notice of the mortgagee’s
    intention to foreclose.
    Accordingly, the circuit court properly dismissed
    Hungate’s first amended complaint as to his claim that a non-
    attorney prepared and signed the notice of sale.
    20
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    4. Former HRS §§ 667-5 and 667-7 Create No Private Right of
    Action Against a Foreclosing Mortgagee’s Attorney
    Hungate contends Rosen owed statutory duties under HRS
    §§ 667-5 and 667-7.     In response, Rosen argues former HRS § 667-5
    fails to involve the kind of “special relationship” between
    Hungate and Rosen necessary for an attorney to owe a duty to a
    non-client.    Generally, a duty imposed on an attorney in favor
    of an adversary of the attorney’s client poses an “unacceptable
    conflict of interest.”      Buscher v. Boning, 114 Hawaiʻi 202, 220,
    
    159 P.3d 814
    , 832 (2007).       For that reason, absent special
    circumstances, attorneys owe no duty of care to non-clients. See
    
    id. The question
    raised here is whether the requirements of
    former HRS § 667-5 and former HRS § 667-7 impose duties that may
    be enforced against the attorney of a foreclosing mortgagee
    under a private right of action.
    Requirements imposed by statutes do not necessarily
    give rise to a private right of action. Cannon v. University of
    Chicago, 
    441 U.S. 677
    , 688 (1979)(noting that the fact that a
    “statute has been violated and some person harmed does not
    automatically give rise to a private cause of action in favor of
    that person”).     In considering whether a duty imposed by statute
    creates a private right of action, our court has consistently
    focused on the intent of the legislature.          Whitey’s Boat
    Cruises, Inc. v. Napali-Kauai Boat Charters, Inc., 110 Hawaiʻi
    21
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    302, 312, 
    132 P.3d 1213
    , 1223 (2006).          We review such questions
    de novo as a matter of law.       Namauu v. City & Cty. of Honolulu,
    
    62 Haw. 358
    , 362, 
    614 P.2d 943
    , 946 (1980)(noting that “the
    nature and extent of duty imposed by statute is a matter of
    law”).
    The language of former HRS § 667-5, as amended in
    2008, indicates the legislature intended attorneys to provide
    notice of the mortgagee’s intention to foreclose and notice of
    the sale of the mortgaged property; the language also shows the
    legislature intended attorneys to comply with the power of sale
    clause in the mortgage.       Former HRS § 667-5(a) explicitly states
    that “[t]he attorney shall[] . . . [g]ive notice of the
    mortgagee’s . . . intention to foreclose the mortgage and of the
    sale of the mortgaged property.”          (Emphasis added).    In
    addition, the attorney “shall . . . do all acts as are
    authorized or required by the power contained in the mortgage,”
    such as complying with the power of sale clause of the mortgage.
    Former HRS § 667-5(a)(2) (emphasis added).          An attorney thus is
    required under the statute to give proper notice and to perform
    all acts authorized or required by the power of sale clause.17
    Although Rosen failed to follow some requirements of former HRS
    17
    Former HRS § 667-5(d), however, permits the mortgagee or “some
    person acting on the mortgagee’s behalf”—not necessarily an attorney—to
    postpone the sale by public announcement.
    22
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    § 667-5, we hold that the statute did not create a cause of
    action against attorneys who fail to follow its requirements.
    In determining whether a private cause of action
    should be recognized based on statutory requirements, we
    consider the following factors: (1) whether the plaintiff is
    “one of the class for whose especial benefit the statute was
    enacted”; (2) whether there is “any indication of legislative
    intent, explicit or implicit, either to create such a remedy or
    to deny one”; and (3) whether a private cause of action would be
    “consistent with the underlying purposes of the legislative
    scheme to imply such a remedy for the plaintiff.”            Whitey’s Boat
    Cruises, 110 Hawaiʻi at 
    312, 132 P.3d at 1223
    .           While each factor
    is relevant, “the key factor” is whether the legislature
    “intended to provide the plaintiff with a private right of
    action.”    
    Id. at 313
    n.20, 132 P.3d at 1224 
    n.20; see also
    Touche Ross & Co. v. Redington, 
    442 U.S. 560
    , 575 (noting that
    the three factors used to assess whether a private cause of
    action may be implied from statutory language ultimately “are
    ones traditionally relied upon in determining legislative
    intent”).
    We first consider whether Hungate was a member of the
    class for whose special benefit the statute was enacted.             As
    
    discussed supra
    , the statute was amended to benefit the “party
    in breach of the mortgage agreement.”         H. Stand. Comm. Rep. No.
    23
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    1192, in 2008 House Journal, at 1450.            As the party in breach of
    the mortgage contract, Hungate falls within the class for whom
    the statute was enacted.
    The second factor considers whether there is “any
    indication of legislative intent, explicit or implicit, either
    to create such a remedy or to deny one.”             Whitey’s Boat Cruises,
    Inc., 110 Hawaiʻi at 
    312, 132 P.3d at 1223
    .             Former HRS § 667-5
    and its legislative history are silent as to whether the
    legislature intended to create a cause of action on behalf of
    the mortgagor against the mortgagee’s lawyer.18              “[I]mplying a
    private right of action on the basis of [legislative] silence is
    a hazardous enterprise, at best.”            Touche Ross & 
    Co, 442 U.S. at 571
    .    Nonetheless, legislative silence alone is not dispositive.
    See 1A C.J.S. Actions § 62 (2016)(when a statute is silent, a
    court may infer a statutory private right of action where there
    is strong evidence that “the statutory scheme” implies it).
    We turn, then, to the third factor, whether a private
    cause of action would be consistent with “the underlying
    purposes of the legislative scheme.”            Whitey’s Boat Cruises,
    Inc., 110 Hawaiʻi at 
    312, 132 P.3d at 1223
    . Here, amendments to
    the foreclosure process set forth in HRS chapter 667 Part I were
    intended to “expand[] the rights of mortgagors.”               Kondaur
    18
    HRS § 667-4 (1993) does provide the mortgagor may defend against
    foreclosure.
    24
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    Capital Corp. v. Matsuyoshi, 136 Hawaiʻi 227, 239, 
    361 P.3d 454
    ,
    466 (2015) (explaining that amendments to former HRS § 667-5
    “added requirements that mortgagees must fulfill in order to
    accomplish a valid foreclosure sale” resulting in a benefit to
    mortgagors by “expand[ing] and bolster[ing] the protections to
    which they are entitled”).
    However, a close reading of the legislative history of
    the 2008 amendment shows it was enacted to set additional
    burdens on the mortgagee to protect the mortgagor; the statute
    was not amended to regulate attorneys representing mortgagees.
    The amendment’s structure or scheme attempted “to streamline and
    ensure transparency in the non-judicial foreclosure process by
    requiring a foreclosure mortgagee to provide pertinent
    information regarding the property to interested parties.”              S.
    Stand. Comm. Rep. No. 2108, in 2008 Senate Journal, at 917
    (emphasis added).
    The committee reports explain that potential buyers
    and other interested parties faced difficulties in obtaining
    updated information regarding foreclosure sales from banks and
    entities located outside of Hawaiʻi: “A large number of Hawaii
    foreclosures are handled by servicing corporations located on
    the mainland that provide little to no information relating to
    the foreclosure to parties that are entitled to information
    regarding the property to be foreclosed.”          Conf. Comm. Rep. No.
    25
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    3-08, in 2008 House Journal, at 1710, 2008 Senate Journal, at
    793.   Due to the growing concern that mortgagees were creating
    obstacles for parties seeking information, the legislature
    required a mortgagee to hire a Hawaiʻi-licensed attorney, who is
    physically present in the state, to serve as a “contact
    individual.”    S. Stand. Comm. Rep. No. 2108, in 2008 Senate
    Journal, at 917.     The legislature concluded that a “Hawaii-based
    attorney will ensure that interested parties have a means to
    obtain information from a person with a local presence and the
    ability to provide useful information.”          Conf. Comm. Rep. No. 3-
    08, in 2008 House Journal, at 1710, 2008 Senate Journal, at 793.
    Thus, the underlying structure and intent of the amendment was
    to enable interested parties to request and receive information
    in a timely manner from mortgagees, and not to regulate
    attorneys’ conduct.      Permitting a mortgagor to assert a claim
    against the foreclosing mortgagee’s attorney for failure to
    comply with former HRS § 667-5 falls outside this statutory
    scheme.
    We also consider the further factor of whether
    “additional remedies are unnecessary” when determining whether
    to recognize a new cause of action.         Best Place, Inc. v. Penn
    America Ins. Co., 82 Hawaiʿi 120, 126, 
    920 P.2d 334
    , 340 (1996).
    In this case, creating a cause of action under former HRS § 667-
    5 is not necessary to protect the interests of the mortgagor.
    26
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    Rather, the mortgagor can protect its interests through filing a
    claim against the mortgagee for wrongful foreclosure.             See
    Santiago v. Tanaka, 137 Hawaiʿi 137, 158-59, 
    366 P.3d 612
    , 633-
    34 (2016) (holding the nonjudicial foreclosure was wrongful and
    awarding restitution to mortgagor).          When voiding the
    foreclosure is not possible, the mortgagor is entitled to
    “restitution of their proven out-of-pocket losses” through a
    wrongful foreclosure claim.       
    Id. at 158,
    366 P.3d at 633.
    Because mortgagees could be required to provide restitution to
    injured mortgagors under a wrongful foreclosure claim, a
    “sufficient incentive” exists for mortgagees to ensure that the
    foreclosure proceedings are correctly performed by attorneys.
    Best Place, Inc., 82 Hawaiʿi at 
    127, 920 P.2d at 341
    .             The
    interests of the mortgagor are thus protected.
    In sum, we conclude that recognizing a cause of action
    based upon former HRS § 667-5 is not warranted.           Because former
    HRS §§ 667-5 and 667-7 are in pari materia, inasmuch as they
    both discuss the notice of intention of foreclosure, we read the
    two statutes together.      See HRS § 1-16 (2009) (“Laws in pari
    materia, or upon the same subject matter, shall be construed
    with reference to each other.”).          Accordingly, for the same
    reasons Hungate cannot assert a cause of action against Rosen
    under HRS § 667-5, he cannot assert a claim under HRS § 667-7.
    Hungate also makes a contract-based argument that
    27
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    Rosen was required to adhere to the mortgage’s power of sale
    clause because former HRS § 667-5(a)(2) states that the attorney
    shall “[g]ive any notices and do all acts as are authorized or
    required by the power [of sale] contained in the mortgage.”
    However, Hungate’s ability to make this contract-based claim
    ultimately relies upon the availability of a cause of action
    under former HRS § 667-5.       As 
    discussed supra
    , Hungate cannot
    assert a viable cause of action against Rosen under HRS § 667-5;
    thus, his contract-based claim does not stand.
    B.   Deutsche Bank Must Use Reasonable Means to Obtain the Best
    Price for a Foreclosed Property
    In addition to Hungate’s allegations that Deutsche
    Bank and Rosen violated HRS § 667 Part I and the mortgage
    contract, Hungate asserts that Deutsche Bank violated common law
    duties established in Silva and Ulrich v. Sec. Inv. Co., 
    35 Haw. 158
    (Haw. Terr. 1939).      Quoting Ulrich, Hungate contends that
    failing to give proper notice under former HRS § 667-7(a)(2) and
    failing to publish postponement announcements as required by the
    mortgage’s power of sale clause constituted violations of the
    common law duty to “use all fair and reasonable means in
    obtaining the best prices for the property on sale[.]”             
    Ulrich, 35 Haw. at 168
    .     We agree.    In reaching this conclusion, we
    first discuss the duty owed by mortgagees under Ulrich.             We then
    address the burden of the mortgagee who purchases the foreclosed
    28
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    property to demonstrate that the foreclosure sale was “regularly
    and fairly conducted” and that “an adequate price” was paid by
    the mortgagee.     
    Ulrich, 35 Haw. at 168
    .
    1. Deutsche Bank Owes a Common Law Duty to Hungate
    We recently reaffirmed Ulrich and recognized that this
    common law duty extends to mortgagees conducting non-judicial
    foreclosure sales of real property.         See Kondaur Capital Corp.
    v. Matsuyoshi, 136 Hawaiʿi 227, 
    361 P.3d 454
    (2015).            At the
    time Ulrich was decided, the law did not distinguish between
    real property and chattel mortgages;19 accordingly, the court did
    not limit Ulrich’s holding to chattel mortgages.            See RLH §
    19
    The statutory provisions governing non-judicial foreclosures when
    Ulrich was decided were Revised Laws of Hawaii (RLH) §§ 4724-4728 (1935).
    
    Ulrich, 35 Haw. at 163
    . RLH § 4724, the former version of HRS § 667-5,
    provided as follows:
    Notice of foreclosure; affidavit after sale. When a power
    of sale is contained in a mortgage, the mortgagee, or any
    person having his estate therein, or authorized by such
    power to act in the premises, may, upon a breach of the
    condition, give notice of his intention to foreclose the
    mortgage, by publication of such notice in the English
    language once in each of three successive weeks, the first
    publication to be not less than twenty-eight days before
    the day of sale, and the last publication to be not less
    than fourteen days before the day of sale, in a newspaper
    published either in the county in which the mortgaged
    property lies, or in Honolulu, and having a circulation in
    such county; and also give such notices and do all such
    acts as are authorized or required by the power contained
    in the mortgage.      He shall, within thirty days after
    selling the property in pursuance of the power, file a copy
    of the notice of sale and his affidavit, setting forth his
    acts in the premises fully and particularly, in the bureau
    of conveyances, in Honolulu. The affidavit and copy of the
    notice shall be recorded by the registrar, with a notice of
    reference thereto in the margin of the record of the
    mortgage deed, if recorded in his office.
    29
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    4724; Kondaur, 136 Hawaiʿi at 
    240, 361 P.3d at 467
    (analyzing
    RLH § 4727); 
    Ulrich, 35 Haw. at 163
    -68.          In Kondaur, we
    explained that Ulrich’s rationale, to protect the mortgagor from
    being “wrongfully and unfairly taken advantage of by the
    mortgagee,” applies with equal force to non-judicial foreclosure
    sales of real property.      Kondaur, 136 Hawaiʿi at 
    240, 361 P.3d at 467
    .   Mortgagors of both real and personal property therefore
    continue to benefit from the protections set forth in Ulrich.
    Id. at 
    240, 361 P.3d at 467
    .       Accordingly, under Kondaur and
    Ulrich, in addition to the duties required under the now-
    repealed HRS § 667 Part I, a mortgagee has a duty to use “fair
    and reasonable means in obtaining the best prices for the
    property on sale.”     
    Id. at 235,
    361 P.3d at 462 (citing 
    Ulrich, 35 Haw. at 168
    ); see also 
    Silva, 5 Haw. at 265
    (requiring the
    mortgagee “to use discretion in an intelligent and reasonable
    manner, not to oppress the debtor or to sacrifice his estate”).
    We further clarify that the mortgagee’s duty to seek
    the best price under the circumstances does not require the
    mortgagee to obtain the fair market value of the property.
    Indeed, “[m]any commentators have observed that the foreclosure
    process commonly fails to produce the fair market value for
    foreclosed real estate.”       Restatement (Third) of Prop.:
    Mortgages § 8.3 cmt. a (Am. Law Inst. 1997).           There are several
    reasons why foreclosure sales fail to attract fair market value
    30
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    bids, such as the difficulty in inspecting the subject
    properties, technical publication notices, marketable title
    concerns, and the lack of a willing seller.           Id.; see also First
    Bank v. Fischer & Frichtel, Inc., 
    364 S.W.3d 216
    , 226 (Mo. 2012)
    (en banc) (Teitelman, C.J., dissenting) (stating “‘it is well
    known that property, when sold at a forced sale, usually does
    not bring its full value’ and, instead, ‘has the potential of
    bringing only a fraction of the fair market value’” (citations
    omitted)).    While final bids on foreclosed property need not
    equate to fair market values, the mortgagee nonetheless has a
    duty to use fair and reasonable means to conduct the foreclosure
    sale in a manner that is conducive to obtaining the best price
    under the circumstances.
    2. Deutsche Bank Carries the Additional Burden to
    Demonstrate a Regular and Fair Sale and an Adequate Sale
    Price
    In addition to the duty of a mortgagee to use fair and
    reasonable means to obtain the best price for the property, a
    mortgagee who purchases the foreclosed property has the burden
    to show that the sale was “regularly and fairly conducted” and
    that “an adequate price” was paid under the circumstances.
    
    Ulrich, 35 Haw. at 168
    ; see also Kondaur, 136 Hawaiʿi at 
    241-42, 361 P.3d at 468-69
    .      As we explained in Kondaur, “[i]n instances
    where the mortgagee assumes the role of a purchaser in a self-
    dealing transaction, the burden is on the mortgagee . . . to
    31
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    establish its compliance with these obligations.”            Id. at 
    240, 361 P.3d at 467
    .     This burden properly falls on the mortgagee
    because in choosing to conduct the non-judicial foreclosure sale
    under HRS § 667 Part I, the mortgagee elects a position superior
    to the mortgagor with a duty to treat the mortgagor fairly and
    without resorting to the advantage derived from its authority to
    conduct the sale.
    There is no neutral party, such as a court,
    supervising the sale and ensuring a fair and reasonable process.
    When the non-judicial foreclosure sale results in the mortgagee
    purchasing the property, it is therefore imperative that the
    mortgagee establish that this result occurred after a fairly
    conducted sale.     
    Id. at 241-43,
    361 P.3d at 468-70.
    Accordingly, because Deutsche Bank purchased Hungate’s property,
    Deutsche Bank has the burden to establish that the sale was
    fairly conducted and resulted in an adequate price under the
    circumstances.     
    Id. at 240-42,
    361 P.3d at 467-69.
    C.   The Circuit Court Erred in Dismissing Hungate’s Unfair or
    Deceptive Acts or Practices Claim Against Deutsche Bank,
    but Properly Dismissed Hungate’s Claim Against Rosen
    Hungate alleged that Deutsche Bank and Rosen committed
    unfair or deceptive acts or practices, in violation of HRS
    32
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    § 480-2,20 by providing less than the statutorily required four
    weeks of notice and failing to publish the notice of sale.              HRS
    § 480-2(a) provides that “unfair or deceptive acts or practices
    in the conduct of any trade or commerce are unlawful.”
    HRS § 480-2 contains “broad language in order to
    constitute a flexible tool to stop and prevent fraudulent,
    unfair or deceptive business practices for the protection of
    both consumers and honest business[persons].”           Haw. Cmty. Fed.
    Credit Union v. Keka, 94 Hawaiʿi 213, 228, 
    11 P.3d 1
    , 16 (2000)
    (quoting Ai v. Frank Huff Agency, Ltd., 
    61 Haw. 607
    , 616, 
    607 P.2d 1304
    , 1311 (1980), overruled on other grounds by Robert’s
    Haw. Sch. Bus, Inc. v. Laupahoehoe Transp. Co., 91 Hawaiʿi 224,
    247, 
    982 P.2d 853
    , 876 (1999)).        “HRS chapter 480’s paramount
    purpose was to ‘encourage those who have been victimized by
    persons engaging in unfair or deceptive acts or practices to
    prosecute their claim’ thereby affording ‘an additional
    deterrent to those who would practice unfair and deceptive
    business acts.’”     Zanakis-Pico v. Cutter Dodge, Inc., 98 Hawaiʿi
    309, 317, 
    47 P.3d 1222
    , 1230 (2002) (citations omitted).             This
    statute “is remedial in nature and must be liberally construed
    in order to accomplish the purpose for which it was enacted.”
    Keka, 94 Hawaiʿi at 
    229, 11 P.3d at 17
    ; see also Compton v.
    20
    Hungate also alleged an unfair methods of competition claim in
    his complaint and first amended complaint, but does not dispute the circuit
    court’s dismissal of that claim in his appeal.
    33
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    Countrywide Fin. Corp., 
    761 F.3d 1046
    , 1052 (9th Cir.
    2014)(applying Hawaiʿi law).
    To assert an unfair or deceptive acts or practices
    claim pursuant to HRS § 480-2, Hungate must qualify as a
    “consumer” and the alleged conduct of Rosen and Deutsche Bank
    must involve “trade or commerce.”         We address separately
    Hungate’s claims against Deutsche Bank and Rosen for unfair and
    deceptive acts or practices.
    1.   Hungate Sufficiently Alleged Deutsche Bank Violated
    HRS § 480-2 by Engaging in Unfair or Deceptive Acts
    or Practices
    As a mortgagor who purchased residential property,
    Hungate alleges he qualifies as a consumer under HRS chapter
    480.    A consumer is a “natural person who, primarily for
    personal, family, or household purposes, purchases, attempts to
    purchase, or is solicited to purchase goods or services or who
    commits money, property, or services in a personal investment.”
    HRS § 480-1 (2008).      “[I]n the context of consumer debt, the
    determination of whether the individual seeking suit is a
    ‘consumer’ should rest on whether the underlying transaction
    which gave rise to the obligation” met the requirements of HRS
    § 480-1.    Flores v. Rawlings Co., LLC, 117 Hawaiʿi 153, 164, 
    177 P.3d 341
    , 352 (2008).      Here, the underlying transaction involved
    committing money in a personal investment pursuant to HRS § 480-
    1, namely, purchasing residential property.           See Keka, 94
    34
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    Hawaiʿi at 
    227, 11 P.3d at 15
    (citing Cieri v. Leticia Query
    Realty, Inc., 80 Hawaiʿi 54, 69, 
    905 P.2d 29
    , 44
    (1995))(explaining “real estate or residences qualify as
    ‘personal investments’”).       Further, we have held that an
    individual who purchases residential property through acquiring
    a loan, i.e., a “loan borrower,” is a “consumer” committing
    money in a personal investment within the meaning of HRS § 480-
    1.   Keka, 94 Hawaiʿi at 
    227, 11 P.3d at 15
    (citing Cieri, 80
    Hawaiʿi at 
    69, 905 P.2d at 44
    ).        Hungate, as a loan borrower who
    purchased residential property, is thus a consumer.
    We also conclude Deutsche Bank’s acts occurred in
    trade or commerce.     Trade or commerce means a “business
    context.”    Cieri, 80 Hawaiʿi at 
    65, 905 P.2d at 40
    .
    Transactions conducted in a business context, “by their very
    nature, include transactions conducted by a financial
    institution,” such as a “loan extended by a financial
    institution[.]”     Keka, 94 Hawaiʿi at 
    227, 11 P.3d at 15
    .          Thus,
    the nature of a non-judicial foreclosure, which results from a
    loan transaction, is that of a transaction conducted in the
    business context.     It is undisputed that Deutsche Bank is a
    financial institution regularly engaged in providing loans and
    conducting foreclosures.       Deutsche Bank’s acts throughout the
    foreclosure proceedings therefore occurred in the business
    context.
    35
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    We next consider whether Hungate alleged sufficient
    facts that Deutsche Bank engaged in unfair or deceptive acts.21
    “The question of whether a practice constitutes an unfair or
    deceptive trade practice is ordinarily a question of fact.”
    Balthazar v. Verizon Haw., Inc., 109 Hawaiʿi 69, 72 n.4, 
    123 P.3d 194
    , 197 n.4 (2005) (citation omitted).           To determine
    sufficiency, we accept the allegations made in Hungate’s
    complaints as true and “view them in the light most favorable
    to” Hungate.    Cayetano, 111 Hawaiʿi at 
    476, 143 P.3d at 15
    .
    “[D]ismissal is proper only if it ‘appears beyond doubt that the
    plaintiff[s] can prove no set of facts in support of [their]
    claim[s] that would entitle [them] to relief.’”           
    Id. (citation omitted).
    A practice “is unfair when it [1] offends established
    public policy and [2] when the practice is immoral, unethical,
    oppressive, unscrupulous or [3] substantially injurious to
    consumers.”    Keka, 94 Hawaiʿi at 
    228, 11 P.3d at 16
    (citation
    omitted).    Hungate need not allege that Deutsche Bank’s actions
    21
    The circuit court did not reach the merits of Hungate’s unfair or
    deceptive acts or practices claim in its dismissals of the initial complaint
    and the first amended complaint. In its dismissal of the initial complaint,
    the circuit court found that Hungate did not have standing to assert an
    unfair or deceptive acts or practices claim against Rosen, and thus did not
    reach the merits of Hungate’s claim. In dismissing the first amended
    complaint against Deutsche Bank, the court explained that Hungate’s unfair or
    deceptive acts or practices claim was based in part on his allegation that
    Deutsche Bank failed to comply with the four-week requirement and failed to
    publish notice of the postponements of the foreclosure sale. The court
    determined that Hungate did not state a claim as to these issues and did not
    further address Hungate’s unfair or deceptive acts or practices claim.
    36
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    meet all three of these factors to assert an unfair act or
    practice.    See id. at 
    229, 11 P.3d at 17
    (determining that the
    conduct in question was “unethical, oppressive, unscrupulous and
    substantially injurious to consumers,” but not addressing
    whether the conduct offended public policy); Kapunakea Partners
    v. Equilon Enters. LLC, 
    679 F. Supp. 2d 1203
    , 1210 (D. Haw.
    2009)(analogizing the three factors as applied to federal
    antitrust laws to application of HRS § 480-2 to determine “[a]
    practice may be unfair because of the degree to which it meets
    one of the criteria or because to a lesser extent it meets all
    three” (citation omitted)).
    A practice may be unfair if it “offends public policy
    as it has been established by statutes, the common law, or
    otherwise[.]”    Kapunakea 
    Partners, 679 F. Supp. 2d at 1210
    (citing FTC v. Sperry & Hutchinson, 
    405 U.S. 233
    , 244 n.5
    (1972)).    Hungate claims Deutsche Bank’s conduct offended public
    policy because Rosen’s actions, on behalf of Deutsche Bank,
    violated HRS § 667 Part I, as 
    discussed supra
    .           Deutsche Bank
    also bore a common law duty to “use all fair and reasonable
    means in obtaining the best prices for the property on sale[.]”
    Kondaur, 136 Hawaiʿi at 
    235, 361 P.3d at 462
    (citing 
    Ulrich, 35 Haw. at 168
    ); see also U.S. Bank Nat’l Ass’n v. Castro, 131
    Hawaiʿi 28, 39, 
    313 P.3d 717
    , 728 (2013)(recognizing that a
    purpose of non-judicial foreclosure statutes is to “protect the
    37
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    debtor from a wrongful loss of property” (citation omitted));
    Hoge v. Kane, 
    4 Haw. App. 533
    , 540, 
    670 P.2d 36
    , 40 (1983)
    (discouraging any action that “prevents a free, fair, and open
    [judicial foreclosure] sale or [that] chills the sale”).             A
    factfinder could determine Deutsche Bank’s conduct offended
    public policy or otherwise met the test for “unfair,” and
    therefore Hungate sufficiently alleged that Deutsche Bank
    engaged in unfair acts or practices.
    Hungate also alleged that Deutsche Bank conducted the
    non-judicial foreclosure deceptively.         A deceptive act or
    practice is “(1) a representation, omission, or practice[] that
    (2) is likely to mislead consumers acting reasonably under the
    circumstances [where] (3)[] the representation, omission, or
    practice is material.”      Courbat v. Dahana Ranch, Inc., 111
    Hawaiʿi 254, 262, 
    141 P.3d 427
    , 435 (2006) (citation omitted).
    A representation, omission, or practice is material if it
    “involves ‘information that is important to consumers and,
    hence, likely to affect their choice of, or conduct regarding, a
    product.’”    
    Id. (citation omitted).
          The test to determine
    deceptiveness “is an objective one, turning on whether the act
    or omission ‘is likely to mislead consumers,’ . . . as to
    information ‘important to consumers’ . . . in making a decision
    regarding the product or service.”         
    Id. (citations omitted).
    38
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    “[P]roof of actual deception is unnecessary.”           Rosa v. Johnston,
    
    3 Haw. App. 420
    , 427, 
    651 P.2d 1228
    , 1234 (1982).
    The same conduct that Hungate alleges to be unfair may
    also be considered to be deceptive.         Hungate contends Rosen’s
    practice, on behalf of Deutsche Bank, of conducting foreclosure
    sales on the 28th rather than 29th day from the date of first
    publication and failing to publish postponements of the sale
    date was likely to mislead reasonable consumers and could reduce
    buyer interest.     Such practices could render potential buyers
    less able to determine whether the property was available for
    sale and less able to obtain important information regarding the
    property.    As the United States Court of Appeals for the Ninth
    Circuit explained, “[p]roper notice of the actual date of a
    foreclosure auction is essential to ensure that foreclosed
    properties bring adequate prices and that the public has an
    appropriate opportunity to bid.”          Kekauoha-Alisa v. Ameriquest
    Mortg. Co. (In re Kekauoha-Alisa), 
    674 F.3d 1083
    , 1091 (9th Cir.
    2012).   Although Kekauoha-Alisa presented a stronger case in
    which no public announcement of the sale was provided at all,
    the failure to publish the postponement of a foreclosure sale
    could mislead consumers.       Thus, a factfinder could determine
    Rosen’s scheduling of a foreclosure sale too early and failure
    to publish postponement notices, while acting on Deutsche Bank’s
    behalf, were deceptive acts.
    39
    ____*** FOR PUBLICATION IN WEST’S HAWAII REPORTS AND PACIFIC REPORTER ***____
    In addition to adequately alleging sufficient facts
    that Deutsche Bank’s conduct were unfair or deceptive pursuant
    to HRS § 480-2, Hungate was also required to allege sufficient
    facts to show he was injured.        See HRS § 480-13.      “[T]he mere
    existence of a violation is not sufficient ipso facto to support
    the action; forbidden acts cannot be relevant unless they cause
    private damage.”     
    Ai, 61 Haw. at 618
    , 607 P.2d at 1312
    (overruled on other ground by Robert’s, 91 Hawaiʿi at 
    247, 982 P.2d at 876
    ).    HRS chapter 480 does not define injury or
    damages, but “Hawaiʿi courts have not set a high bar for
    proving” injury.     
    Compton, 761 F.3d at 1053
    .        Hungate need only
    allege that “he has, as a ‘direct and proximate result’ of
    [Deutsche Bank’s] violation [of section 480-2], ‘sustained
    special and general damages’ . . . to withstand a motion to
    dismiss.”    
    Id. at 1054
    (citations omitted).         Based on the
    allegations in the complaints, the factfinder could determine
    Hungate was injured by the foreclosure sale, which eliminated
    equity that Hungate held in the property and prevented him from
    using the property.
    Accordingly, we hold that Hungate sufficiently alleged
    claims of unfair and deceptive acts or practices under HRS
    § 480-2 against Deutsche Bank, and the circuit court erred in
    dismissing Hungate’s unfair or deceptive acts or practices claim
    against Deutsche Bank.
    40
    ____*** FOR PUBLICATION IN WEST’S HAWAII REPORTS AND PACIFIC REPORTER ***____
    2.   Under the Circumstances, Hungate Cannot Claim Unfair
    or Deceptive Acts or Practices by Rosen
    Hungate also argues that he has standing as a consumer
    to assert an unfair or deceptive acts or practices claim against
    Rosen.   Rosen maintains that the circuit court properly
    dismissed Hungate’s unfair or deceptive acts or practices claim
    because Hungate was not a consumer of Rosen’s services.             We
    rejected a similar contention in Flores.          In Flores, the
    plaintiffs brought an unfair or deceptive acts or practices
    claim against a collection agency that provided subrogation and
    claims recovery services to the Hawaii Medical Services
    Association (HMSA) based on actions conducted in regards to a
    loan agreement between plaintiffs and HMSA.           Flores, 117 Hawaiʿi
    at 
    155-57, 177 P.3d at 343-45
    .        Citing the statute’s definition
    of “consumer,” the collection agency argued that the plaintiffs
    were not consumers because the plaintiffs did not purchase,
    attempt to purchase, or solicit to purchase goods or services
    from the agency.     
    Id. at 163,
    177 P.3d at 351; see HRS 480-1.
    We disagreed with the agency’s argument, and held that “the
    statutory structure of HRS chapter 480 does not require that one
    be a ‘consumer’ of the defendant’s goods or services, but merely
    a ‘consumer.’”     
    Id. at 164,
    177 P.3d at 352.        A plaintiff
    “establishes his standing as a consumer in terms of his
    relationship to a transaction, not by a contractual relationship
    41
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    with the defendant.”      
    Id. Therefore, the
    “only requirement” is
    that the consumer’s commitment of money, property, or services
    in a personal investment forms the basis of his complaint.              
    Id. at 164-65,
    177 P.3d at 352-53.        As Hungate asserts, he is a
    consumer based on the mortgage with Deutsche Bank, and is thus
    also a “consumer vis-à-vis the mortgagee’s lawyer for the same
    transaction.”
    Additionally, Hungate argues that Rosen acted as an
    agent for Deutsche Bank in conducting the foreclosure, and thus
    should be similarly held liable under the UDAP statute.             Hungate
    cites Cieri v. Leticia Query Realty, Inc., 80 Hawaiʿi 54, 65,
    
    905 P.2d 29
    , 40 (1995), to show that an agent or broker in a
    real estate transaction can be sued for UDAP under HRS § 480-2.
    However, the unique nature of the attorney-client relationship
    warrants distinguishing the role of broker and attorney for
    purposes of this case.      Sellers and     purchasers of real estate
    often “utilize and rely on brokers for their expertise and
    resources, including access to data in locating properties as
    well as determining pricing of ‘comparables’ as a basis for
    negotiations.”     Cieri, 80 Hawaiʿi at 
    65, 905 P.2d at 40
    .          Hence,
    the role of a broker is to provide clients with expertise and
    resources in real estate transactions.
    In contrast, the role of an attorney involves
    representing a client’s interests against those of an opposing
    42
    ____*** FOR PUBLICATION IN WEST’S HAWAII REPORTS AND PACIFIC REPORTER ***____
    party within an adversary system.         Attorneys bear a duty to
    zealously represent clients “within the bounds of the law.”
    Giuliani v. Chuck, 
    1 Haw. App. 379
    , 384, 
    620 P.2d 733
    , 737
    (1980); see also Hawaiʿi Rules of Professional Conduct,
    “Preamble,” ¶ 2; ¶ 8; ¶ 9.22       In other settings, we have declined
    to recognize a duty in favor of a plaintiff adversely affected
    by an attorney’s performance of legal services on behalf of the
    opposing party.     In Boning, we noted that “creation of a duty in
    favor of an adversary of the attorney’s client would create an
    unacceptable conflict of interest.         Not only would the
    adversary’s interests interfere with the client’s interests, the
    attorney’s justifiable concern with being sued for negligence
    would detrimentally interfere with the attorney-client
    relationship.”     Boning, 114 Hawaiʿi at 
    220, 159 P.3d at 832
    .
    Permitting a party to sue his or her opponent’s
    attorney for UDAP under HRS § 480-2 in foreclosure actions
    presents a similar issue in that an attorney’s concern with
    being sued by a party opponent could compromise his or her
    representation of the client.        In a UDAP action, an attorney
    would be especially vulnerable to suit because, for example,
    under HRS § 480-2 “actual deception need not be shown; the
    22
    Our desire to avoid creating unacceptable conflicts of interest
    in this context, to protect attorney-client counsel and advice from the
    intrusion of competing concerns, and to allow adequate room for zealous
    advocacy, does not encompass, for example, allowing attorneys to conduct
    patently illegal activities on behalf of clients.
    43
    ____*** FOR PUBLICATION IN WEST’S HAWAII REPORTS AND PACIFIC REPORTER ***____
    capacity to deceive is sufficient.”         Keka, 94 Hawaiʿi at 
    228, 11 P.3d at 16
    (emphasis added) (citations omitted).            Accordingly, a
    plaintiff would need only to allege that opposing counsel has
    breached the statutory duty under HRS § 480-2 “not to engage in
    unfair or deceptive acts or practices in the conduct of any
    trade or commerce . . . in a way that caused private damages[]
    in order to state a claim under” HRS chapter 480.            
    Compton, 761 F.3d at 1056
    .     Given that UDAP lacks a more rigorous or precise
    state of mind requirement, “even a carefully rendered opinion
    could, if incorrect, have the capacity to deceive.”            
    Short, 691 P.2d at 172
    (Pearson, J., concurring).          The attorney would
    therefore “have to insure the correctness of his [or her]
    opinions and strategies,” rendering it “virtually impossible for
    an attorney to effectively perform the traditional role of legal
    counselor.”    
    Id. Similar to
    the negligence issue in Boning, in
    foreclosure actions an attorney’s justifiable concern with being
    sued by the opposing party for UDAP could compromise the
    attorney’s ability to zealously represent his or her client.
    Consequently, based on the allegations against Rosen, we decline
    to recognize a UDAP claim against him by Hungate under HRS §
    480-2 in the instant foreclosure action.23
    23
    We do not now decide whether the 2012 amendments to the
    foreclosure statute create potential UDAP liability under some circumstances
    for attorneys conducting nonjudicial foreclosures. See HRS § 667-60
    (2016)(imposing UDAP liability on “any foreclosing mortgagee” for violating a
    (continued . . .)
    44
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    Accordingly, the circuit court properly dismissed
    Hungate’s complaint alleging Rosen violated HRS § 480-2 by
    engaging in unfair or deceptive acts or practices.
    IV.    Conclusion
    For the foregoing reasons, we vacate in part the
    circuit court’s November 5, 2013 order granting Rosen’s motion
    to dismiss, and vacate in part the circuit court’s April 8, 2014
    order granting Deutsche Bank’s motion to dismiss, and remand to
    the circuit court for proceedings consistent herewith.
    James J. Bickerton,                  /s/ Mark E. Recktenwald
    John Francis
    Perkin, Stanley K.                   /s/ Paula A. Nakayama
    Roehrig
    for appellant                        /s/ Sabrina S. McKenna
    Christopher T.                       /s/ Richard W. Pollack
    Goodin, David B.
    Rosen, Peter W.                      /s/ Michael D. Wilson
    Olsen
    for appellee Rosen
    Judy A. Tanaka
    for appellee
    Deutsche Bank
    (. . . continued)
    series of provisions governing nonjudicial foreclosure); HRS § 667-1
    (2016)(defining “mortgagee” to include “the current mortgagee’s or lender’s
    duly authorized agent”).
    45
    

Document Info

Docket Number: SCAP-13-00005234

Citation Numbers: 139 Haw. 394, 391 P.3d 1, 2017 WL 747870, 2017 Haw. LEXIS 35

Judges: McKENNA, Nakayama, Pollack, Recktenwald, Wilson

Filed Date: 2/27/2017

Precedential Status: Precedential

Modified Date: 11/8/2024

Authorities (23)

Kapunakea Partners v. Equilon Enterprises LLC , 679 F. Supp. 2d 1203 ( 2009 )

Robert's Hawaii School Bus, Inc. v. Laupahoehoe ... , 91 Haw. 224 ( 1999 )

Kamaka v. Goodsill Anderson Quinn & Stifel , 117 Haw. 92 ( 2008 )

Card v. ZONING BD. OF HONOLULU , 159 P.3d 143 ( 2007 )

State Savings & Loan Ass'n v. Kauaian Development Co. , 62 Haw. 188 ( 1980 )

Kekauoha-Alisa v. Ameriquest Mortgage Co. (In Re Kekauoha-... , 674 F.3d 1083 ( 2012 )

Wong v. Cayetano , 111 Haw. 462 ( 2006 )

Best Place, Inc. v. Penn America Insurance Co. , 82 Haw. 120 ( 1996 )

Ai v. Frank Huff Agency, Ltd. , 61 Haw. 607 ( 1980 )

Flores v. Rawlings Co., LLC , 117 Haw. 153 ( 2008 )

Cieri v. Leticia Query Reality, Inc. , 80 Haw. 54 ( 1995 )

Balthazar v. Verizon Hawaii, Inc. , 109 Haw. 69 ( 2005 )

Giuliani v. Chuck , 1 Haw. App. 379 ( 1980 )

Ulrich v. Security Investment Co. , 35 Haw. 158 ( 1939 )

Rosa v. Johnston , 3 Haw. App. 420 ( 1982 )

Namauu v. City and County of Honolulu , 62 Haw. 358 ( 1980 )

Hawaii Community Federal Credit Union v. Keka , 94 Haw. 213 ( 2000 )

Hoge v. KANE II , 4 Haw. App. 533 ( 1983 )

Zanakis-Pico v. Cutter Dodge, Inc. , 98 Haw. 309 ( 2002 )

First Bank v. FISCHER & FRICHTEL, INC. , 2012 Mo. LEXIS 92 ( 2012 )

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