Attorney Grievance Comm'n of Md. v. Aita , 458 Md. 101 ( 2018 )


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  • Attorney Grievance Commission of Maryland v. Anna G. Aita, Misc. Docket No. 90,
    September Term 2016. Opinion by Hotten, J.
    ATTORNEY DISCIPLINE — SANCTIONS — DISBARMENT
    The Court of Appeals disbarred Respondent, Anna G. Aita, from the practice of law in
    Maryland. Respondent violated Maryland Lawyers’ Rules of Professional Conduct 1.1,
    1.3, 1.4(a) and (b), 1.5, 1.15(a), (c), and (d), 1.16(d), 3.3(a)(1), and 8.4(a), (c), and (d).
    Additionally, Respondent violated former Maryland Rules 16-604 and 16-606.1. These
    violations stemmed from Respondent’s representation of two former clients in immigration
    matters. Respondent failed to represent these clients competently and diligently, failed to
    communicate with them about the status of their cases, failed to appear in court with them,
    failed to safeguard their funds, charged the client an unreasonable fee, and failed to refund
    unused immigration filing fees to the client. Respondent misrepresented material facts to
    an immigration judge, failed to ascertain the status of the client’s case, and failed to advise
    clients of the status of their cases. Disbarment is the appropriate sanction for Respondent’s
    misconduct.
    Circuit Court for Anne Arundel County
    Case No. C-02-CV-17-564
    Argued: January 8, 2018                     IN THE COURT OF APPEALS
    OF MARYLAND
    Misc. Docket AG No. 90
    September Term, 2016
    __________________________________
    ATTORNEY GRIEVANCE
    COMMISSION OF MARYLAND
    v.
    ANNA G. AITA
    __________________________________
    Barbera, C.J.,
    Greene,
    Adkins,
    McDonald,
    Watts,
    Hotten,
    Getty,
    JJ.
    __________________________________
    Opinion by Hotten, J.
    __________________________________
    Filed: March 27, 2018
    On or about November 18, 2016, the Attorney Grievance Commission of Maryland
    (“Petitioner”), directed that charges be filed against Anna G. Aita (“Respondent”). On
    February 16, 2017, Petitioner, acting through Bar Counsel, filed in this Court a Petition for
    Disciplinary or Remedial Action (“Petition”) against Respondent.            The misconduct
    stemmed from Respondent’s representation of two former clients in immigration matters.
    Specifically, Petitioner alleged that Respondent failed to represent these clients
    competently and diligently, failed to communicate with them regarding the status of their
    cases, failed to appear in court on their behalf, failed to safeguard their funds, charged the
    clients an unreasonable fee, failed to refund unused immigration filing fees to the client,
    misrepresented material facts to an immigration judge, failed to ascertain the status of the
    clients’ cases, and failed to advise the clients of the status of their cases. Based on the
    misconduct, Petitioner alleged violations of Maryland Lawyers’ Rules of Professional
    Conduct (“MLRPC”) 1.1 (Competence), 1.3 (Diligence), 1.4 (Communication), 1.5 (Fees),
    1.15 (Safekeeping property), 1.16(d) (Declining or Terminating Representation), 3.3(a)(1)
    (Candor Towards the Tribunal), and 8.4(a), (c), and (d) (Misconduct). Petitioner further
    averred violations of former Maryland Rules 16-604 (Trust Account–Required Deposits)
    and 16-606.1 (Attorney Trust Account Record-Keeping). 1
    1
    Effective July 1, 2016, the Maryland Lawyers’ Rules of Professional Conduct
    (“MLRPC”) were renamed the Maryland Attorneys’ Rules of Professional Conduct
    (“MARPC”) and re-codified, without substantive change, in Title 19 of the Maryland
    Rules. Rules governing attorney discipline were also recodified in Title 19 of the Maryland
    Rules. Respondent’s misconduct occurred prior to the recodification and renaming of the
    relevant rules. Therefore, we refer to the MLRPC, and the Maryland Rules by their former
    designations, throughout this opinion.
    On February 27, 2017, this Court transferred the matter to Judge Glenn L. Klavans
    (“the hearing judge”), of the Circuit Court for Anne Arundel County, to conduct an
    evidentiary hearing (“the hearing”). The Clerk of the Circuit Court for Anne Arundel
    County issued a summons on February 28, 2017. The Petition and summons were served
    on Respondent on April 3, 2017. After receiving an extension of time, an Answer was
    filed on May 3, 2017. Petitioner and Respondent met with the hearing judge for a
    scheduling conference on April 21, 2017. Petitioner filed an Amended Petition for
    Disciplinary or Remedial Action on May 18, 2017. Respondent filed a timely Answer on
    June 2, 2017. An evidentiary hearing took place, from July 24, 2017, through July 27,
    2017. At the conclusion of the hearing, the hearing judge directed the parties to file
    Proposed Findings of Fact and Conclusions of Law by August 21, 2017.
    THE HEARING JUDGE’S FINDINGS OF FACT
    We summarize the hearing judge’s findings of fact. Respondent was admitted to
    the Maryland Bar on June 19, 2002. She began a solo law practice in May of 2003, and
    described her areas of concentration as immigration, criminal, traffic, family, and civil
    litigation.   She speaks, reads, and writes in both English and Spanish.             Although
    Respondent resides in Easton, Maryland, she maintains her office for the practice of law in
    Glen Burnie, Maryland. Respondent testified that she has experienced recurrent health
    problems, including problems with sciatica on both sides, and bulging discs in her back.
    She also testified that she had vertigo in 2013 and micro colitis, which is similar to irritable
    2
    bowel syndrome. Respondent did not present any evidence confirming the aforementioned
    diagnoses or treatment. The misconduct related to this investigation by Bar Counsel
    involves Respondent’s representation of two clients, Isaac Escalante and Ingris Ardon.
    Representation of Isaac Escalante
    Isaac Escalante (“Escalante”) is a native of Guatemala who entered the United
    States in February of 2002. He resides with his partner, Francisca Calmo Ramos (“Calmo
    Ramos”), in Sudlersville, Maryland. They have five children together who are all United
    States citizens. Escalante does not speak or read English fluently. In March of 2012,
    Escalante was arrested for traffic violations in Queen Anne’s County, Maryland, and was
    taken into custody by the Department of Homeland Security (“DHS”), Immigration and
    Customs Enforcement. Thereafter, Escalante was placed in removal proceedings.
    In April of 2012, Calmo Ramos retained Respondent to represent Escalante in his
    criminal and immigration matters. A retainer agreement was provided to Escalante in both
    English and Spanish. The total fee for representation in both cases was $2,500. Escalante
    paid Respondent $2,500 in increments. The funds were not held in an attorney trust
    account, and had not been previously earned at the times of payment. Escalante did not
    provide his informed consent, in writing, agreeing to the deposit of his advance fee
    payments in a non-trust account. Respondent contended that the payments were not placed
    in an attorney trust account because they were received too close in time to when they were
    earned, or alternatively, that such incremental payments had been earned. However,
    3
    Respondent produced no account records, timesheets, or other evidence to substantiate
    these claims. Escalante was satisfied with the services that Respondent rendered regarding
    his traffic case.
    In Escalante’s immigration case, Respondent filed an Application for Cancellation
    of Removal with the immigration court. Sometime in 2012, during Escalante’s detention,
    Respondent came to his house to sort through the family’s personal documents with Calmo
    Ramos, to ascertain which documents would be helpful in supporting Escalante’s
    application for Cancellation of Removal. Respondent made copies of the family’s original
    documents, but never returned the originals. Respondent also did not file any of the
    documentation she collected from Calmo Ramos. During the hearing, Respondent testified
    that these documents were not helpful to Escalante’s case, but also denied ever receiving
    the supporting documentation.
    A Master Calendar hearing2 was scheduled in Escalante’s case for November 26,
    2013 at 1:00 p.m. at the immigration court in Baltimore, Maryland. At 1:05 p.m. that day,
    Respondent sent Escalante a text message indicating that her partner attorney, Charles
    Yates (“Yates”), would be substituting for her in immigration court. In actuality, Yates
    was not Respondent’s partner, but rather an independent attorney acting as a substitute.
    2
    A Master Calendar hearing is an individual’s first appearance before an immigration
    judge in removal proceedings. Immigration Court Practice Manual, Ch. 4: Hearings before
    Immigration Judges, https://www.justice.gov/sites/default/files/eoir/legacy/2012/11/08/
    Chap%204.pdf, (https://perma.cc/LP2G-VAMA) (last visited February 27, 2018).
    4
    Escalante replied to Respondent by text message, “[w]hen is my court?” At 2:10 p.m.,
    Respondent replied, “[t]oday 1:00 p[.]m.” Escalante replied, “I didn’t know.” At the time
    that he received Respondent’s text message at 2:10 pm, Escalante was working on the
    Eastern Shore of Maryland. Yates appeared at the immigration court on Respondent’s
    behalf, but Escalante did not appear. Yates contacted Respondent to alert her that Escalante
    had failed to appear, but received no response. The immigration judge ordered Escalante
    removed from the United States of America in absentia. Escalante contacted Respondent
    on the afternoon of November 26, 2013, through a text message saying “I am Isaac, please
    answer me. I need to speak with you.” Respondent never replied. Escalante sent another
    text message on November 27, 2013, inquiring about the status of his case. Again,
    Respondent did not reply.
    Respondent initially testified that she had a telephone conversation with Escalante
    on the morning of November 26, 2013, and advised him of the hearing and Yates’
    representation.   Later, Respondent changed her testimony and asserted that she left
    Escalante a telephone message. Additionally, Respondent testified that she failed to appear
    on behalf of Escalante in immigration court because her cat died.
    Respondent presented a copy of a letter in English from her client file, addressed
    to Escalante, dated October 19, 2013. The letter reflects that a Master Calendar hearing is
    scheduled for November 26, 2013, at 1:00 pm. The letter also states “[i]f you do not
    5
    understand this document, I further note that it is your responsibility to have it translated.”
    No proof was offered that the letter was mailed. Escalante never received it.
    On January 20, 2014, Escalante again attempted to contact Respondent by text and
    asked if he could reopen his immigration case. Respondent replied, “[y]ou can. I am going
    to need 295 dollars.” On February 18, 2014, Respondent filed a Motion to Reopen
    Escalante’s case. Escalante paid the $110 filing fee for the motion. Respondent deposited
    Escalante’s fees into her firm’s operating account. In the Motion to Reopen, Respondent
    falsely represented to the immigration court that Escalante failed to appear for his hearing
    on November 26, 2013, because Escalante’s “car broke down while he was over one hour
    away in an area with no taxi service and no public transportation. He was unable to find
    someone to bring him to court on the day of his [M]aster [C]alendar hearing.”
    On February 19, 2014, the immigration judge granted the Motion to Reopen and set
    another hearing for March 11, 2014. Respondent never informed Escalante that his case
    was reopened and scheduled for another hearing. On March 11, 2014, both Escalante and
    Respondent failed to appear, and Escalante was ordered removed in absentia for a second
    time.
    In 2015, Escalante was arrested by DHS, taken into custody, and denied bond
    because of the final order of removal. After learning of Escalante’s arrest, Calmo Ramos
    telephoned Respondent. Calmo Ramos paid Respondent $200 to file a second Motion to
    Reopen on Escalante’s behalf. Respondent did not file the Motion to Reopen and later sent
    6
    Calmo Ramos a money order for $295, representing the motion filing fees, the Cancellation
    of Removal application fee, and a DHS biometrics fee. Escalante filed a complaint with
    the Attorney Grievance Commission in July of 2015. Escalante first learned that he was
    ordered removed in absentia after he filed a complaint with the Attorney Grievance
    Commission.
    Escalante subsequently retained Rene Swafford (“Swafford”), Esquire. Swafford
    tried several times to contact Respondent by telephone, and left two messages for her, but
    Respondent never returned the calls. In September of 2015, Swafford requested a copy of
    Escalante’s client file from Respondent, but received no response. Respondent contended
    that she did not provide Escalante’s file because Swafford did not present a release signed
    by Escalante, granting permission. In December of 2015, Bar Counsel requested that
    Respondent provide Escalante’s file to Swafford.       In January of 2016, Respondent
    complied.
    Representation of Ingris Ardon
    Ingris Ardon (“Ardon”) is a native of Guatemala, who does not speak or read
    English fluently. She resides in Reisterstown, Maryland with her three children, who are
    all United States citizens. In July 2013, Ardon retained Respondent to represent her at her
    individual calendar hearing3 on October 29, 2013. Pursuant to the retainer agreement,
    3
    “Evidentiary hearings on contested matters are referred to as individual calendar hearings
    or merits hearings. Contested matters include challenges to removability and applications
    (continued . . . )
    7
    which was in both English and Spanish, Respondent charged Ardon a flat fee of $3,000 for
    the representation, with $1,000 due at signing, and the balance due over a period of four
    months in installments of $500 each. Ardon paid Respondent a total of $2,500 in
    increments. The funds were not deposited into a trust account, and were not previously
    earned at the times of payment.
    Ardon also paid Respondent $185 on September 14, 2013, to be used for the filing
    fee for the Application for Suspension of Deportation and biometric fee charged by DHS.
    Respondent did not deposit this payment into a trust account. Ardon did not provide her
    informed consent, in writing, agreeing to the deposit of her advance fee payments and filing
    fee in a non-trust account. Respondent claimed that such payments were not deposited into
    a trust account because they were received so close in time to when they were earned, or
    alternatively, that because they were paid in increments, the incremental payments had
    been earned. However, Respondent could produce no evidence, account records or
    timesheets to substantiate these claims.
    Respondent instructed Ardon to bring documents to her office to demonstrate her
    eligibility for Suspension of Deportation. Ardon provided Respondent with 585 pages of
    documents. Respondent also instructed Ardon to write out a personal history. Ardon did
    (. . . continued)
    for relief.” Immigration Court Practice Manual, Ch. 4: Hearings before Immigration
    Judges, https://www.justice.gov/sites/default/files/eoir/legacy/2012/11/08/Chap%204.pdf,
    (https://perma.cc/LP2G-VAMA) (last visited February 27, 2018).
    8
    not understand what she was supposed to compose and sought clarification. Respondent
    replied that Ardon should seek assistance from her children and canceled several of their
    appointments.    Respondent never filed any applications, pleadings, or supporting
    documentation on Ardon’s behalf. According to Respondent, she was not provided
    sufficient proof of continuous physical presence, or proof of hardship to Ardon’s children,
    should Ardon be deported to Guatemala.
    In October 2013, Respondent reminded Ardon that a $500 payment was due on
    October 20, 2013. On October 19, 2013, Respondent granted Ardon an extension. On
    October 21, 2013, Ardon texted Respondent that, “I sent the check by mail. I hope it’s not
    lost and you receive it.” Ardon followed up by text on October 24, 2013 by asking, “[t]ell
    me did you get the check,” and Respondent replied, “[y]es.” However, Respondent later
    sent correspondence to Ardon claiming that she never received the $500 payment in
    October of 2013. No proof was presented regarding receipt of the check, or process by any
    bank.    Ardon was supposed to be fingerprinted by DHS as a requirement for her
    Application for Suspension of Deportation. Respondent advised Ardon on the procedure
    for fingerprinting via text message. After going to several administrative offices within
    DHS to secure documents for fingerprinting, Ardon was unable to do so.
    On October 29, 2013, Ardon and her three children appeared in immigration court
    for the scheduled individual hearing. Respondent sent Ardon a text message just prior to
    the scheduled hearing that she would not be coming to court with her because Respondent’s
    9
    family member had an emergency. However, Respondent testified that her cat sustained a
    fatal blood clot. Respondent informed Ardon that a substitute attorney, Yates, would appear
    on her behalf and seek a continuance. Ardon had never met Yates previously. When Yates
    arrived, he told Ardon and her family “I know nothing about your case.” It appeared that
    the hearing had been rescheduled due to a government shutdown. However, Respondent
    was unaware of the rescheduling, and made no effort to ascertain its status.
    On December 18, 2013, Respondent sent Ardon a letter releasing her as a client
    because of Ardon’s failure to make the October and November 2013 payments pursuant to
    the retainer agreement. The letter also indicates that Respondent was going to withdraw
    from Ardon’s case, but Respondent never entered her appearance with the court. On
    December 20, 2013, Respondent sent Ardon a letter informing her that Respondent would
    apply the $185 filing fee towards Ardon’s balance. Ardon requested a refund of all of her
    money, but Respondent failed to refund funds specifically paid to her in trust for the
    payment of filing fees.
    Expert Witness Testimony
    Petitioner called John F. Gossart, Jr. (“Judge Gossart”), a retired federal
    immigration Judge, as an expert in immigration law and immigration court procedure.
    Judge Gossart testified that Respondent’s representation of Escalante and Ardon was
    incompetent. Judge Gossart opined that an Application for Cancellation of Removal is a
    discretionary one, and while Escalante met the basic requirements under the law, he would
    10
    need supporting evidentiary documents to demonstrate that removal to Guatemala would
    result in extreme and unusual hardship to his five children. According to Judge Gossart,
    the application Respondent filed was bare bones, illegible in parts, and lacked supporting
    evidence. The hearing judge did not accept Judge Gossart’s opinions regarding the merits
    of Escalante’s case, but conceded that the documents Respondent did not file were relevant.
    There was conflicting evidence in Ardon’s case regarding her eligibility for relief,
    because Ardon could not demonstrate seven years of continuous physical presence in this
    country. Judge Gossart testified that Ardon had provided Respondent with evidence to
    support an application for Suspension of Deportation. Ardon provided Respondent with
    bank statements, pay stubs, tax returns, personal references, and her children’s school
    records, among other things, which would have been relevant evidence for such an
    application. Judge Gossart opined that Respondent’s failure to file anything with the
    immigration court, including a Motion to Continue, an Entry of Appearance, or any
    supplemental evidence to go forward on Ardon’s Application for Suspension of
    Deportation, reflected incompetence. In Ardon’s case, the immigration court would not
    have been able to notify Respondent that the hearing was going to be postponed because
    Respondent had not filed an Entry of Appearance.
    Respondent called Ronald Richey (“Richey”), Esquire, to testify on her behalf as an
    expert in immigration law and immigration court procedure.            Richey opined that
    Respondent’s representation of Escalante and Ardon was competent and diligent, but he
    11
    also provided conflicting testimony. Regarding Escalante, Richey said that he would have
    filed more supporting documents, not sent a Spanish-speaking client a letter in English,
    and that an attorney should file a Motion to Reopen a case for a detained client, not ignore
    the matter. Further, Richey asserted that an attorney could call the immigration court, visit
    the court, or call a toll free telephone number to inquire about the status of a matter.
    Regarding representation of Ardon, Richey explained that it was not a violation of
    a standard of care to request a continuance when a client has not provided all the necessary
    evidence to support her case. However, Richey determined that the evidence Ardon
    provided to Respondent was relevant.
    Respondent’s Testimony
    Respondent’s explanation as to why she did not place client funds in a trust account
    was because she “earned the fees fairly quickly,” and that there were occasions when she
    could not deposit money in the bank for ten or fifteen days. She testified that she wished
    she had discontinued Ardon’s representation sooner. The hearing judge noted a lack of
    remorse, and that Respondent was protecting her own self-interest. On cross-examination,
    Respondent admitted that she has been practicing immigration law for fourteen years. She
    was familiar with a toll-free telephone system to check on matters, but could not explain
    why she did not follow up on Escalante’s case. When confronted with her failure to inform
    Escalante of his hearing dates, she blamed him for not returning her calls. Regarding
    Escalante’s new counsel’s request for his file, Respondent initially denied receiving the
    12
    calls, but then blamed Swafford for not stating the reason for her call. Regarding the $500
    payment sent by Ardon in October 2013 that Respondent later denied receiving in a letter,
    Respondent explained that she did not return Ardon’s fees because she felt Ardon still owed
    her money.
    Various friends, colleagues, and associates of Respondent testified on her behalf
    that she was honest and a good lawyer. None of those witnesses were knowledgeable on
    the subject of immigration law or Respondent’s reputation within the immigration law
    community, except Yates.
    THE HEARING JUDGE’S CONCLUSIONS OF LAW
    Based on the aforementioned findings of fact, the hearing judge concluded that the
    evidence concerning Respondent’s representation of Escalante and Ardon established
    violations of MLRPC 1.1 (Competence), 1.3 (Diligence), 1.4(a) and (b) (Communication),
    1.5 (Fees), 1.15(a), (c), and (d) (Safekeeping Property), 1.16(d) (Declining or Terminating
    Representation), 3.3(a)(1) (Candor Towards the Tribunal), and 8.4(a) and (c)
    (Misconduct). The hearing judge additionally found violations of former Maryland Rules
    16-604 and 16-606.1. The following are summaries of the relevant MLRPC and the
    hearing judge’s reasoning for concluding Respondent violated each part:
    Rule 1.1 Competence
    A lawyer shall provide competent representation to a client. Competent
    representation requires the legal knowledge, skill, thoroughness, and
    preparation reasonably necessary for the representation.
    13
    Respondent violated Rule 1.1 in Ardon’s matter by failing to pursue any relief
    before the immigration court, all while allowing the client to rely on Respondent’s
    representations that she would do so. In both Escalante’s and Ardon’s matters, Respondent
    violated Rule 1.1 by sending Yates, a substitute attorney with no knowledge of the matters
    and no relationship with the clients, on her behalf.
    Rule 1.3 Diligence
    A lawyer shall act with reasonable diligence and promptness in representing
    a client.
    Respondent violated Rule 1.3 in Escalante’s case because she failed to ensure that
    he was aware of his November 26, 2013, hearing or to file any of his supporting evidence
    with the court. Respondent further lacked diligence because she failed to file an Entry of
    Appearance, supporting documentation, witness list, or a Motion to Continue on Ardon’s
    behalf.
    Rule 1.4 Communication
    (a) A lawyer shall:
    (1) promptly inform the client of any decision or circumstance with respect to
    which the client’s informed consent, as defined in Rule l.0(f), is required
    by these Rules;
    (2) keep the client reasonably informed about the status of the matter;
    (3) promptly comply with reasonable requests for information; and
    (4) consult with the client about any relevant limitation on the lawyer’s conduct
    when the lawyer knows that the client expects assistance not permitted by
    the Maryland Lawyers’ Rules of Professional Conduct or other law.
    (b) A lawyer shall explain a matter to the extent reasonably necessary to permit the
    client to make informed decisions regarding the representation.
    14
    In Escalante’s matter, Respondent violated Rule l.4(a) when she failed to keep him
    reasonably informed about the status of his case, most particularly, the scheduled hearing
    dates. She failed to promptly comply with reasonable requests for information from
    Escalante and his partner, Calmo Ramos. Regarding Ardon, Respondent violated Rule
    1.4(a) when she failed to keep her reasonably informed regarding the status of her case.
    In Escalante’s case, Respondent purportedly sent him letters in English, a language
    he cannot read or write. Respondent’s inclusion in the letter that “[i]f you do not
    understand this document… it is your responsibility to have it translated” makes clear that
    Respondent violated Rule l.4(b) when she did not communicate with the client in a manner
    that allows the client to make an informed decision.
    Rule 1.5 Fees
    A lawyer shall not make an agreement for, charge, or collect an unreasonable
    fee or an unreasonable amount for expenses. The factors to be considered in
    determining the reasonableness of a fee include the following:
    (1) the time and labor required, the novelty and difficulty of the
    questions involved, and the skill requisite to perform the legal service
    properly;
    (2) the likelihood, if apparent to the client, that the acceptance of the
    particular employment will preclude other employment of the
    lawyer;
    (3) the fee customarily charged in the locality for similar legal services;
    (4) the amount involved and the results obtained;
    (5) the time limitations imposed by the client or by the circumstances;
    (6) the nature and length of the professional relationship with the client;
    (7) the experience, reputation, and ability of the lawyer or lawyers
    performing the services; and
    (8) whether the fee is fixed or contingent.
    15
    In Ardon’s matter, Respondent’s fee of $3,000 ($2,500 of which was paid)
    constituted an unreasonable fee, because Respondent filed nothing on her behalf.
    Rule 1.15 Safekeeping Property
    (a) A lawyer shall hold property of clients or third persons that is in a
    lawyer’s possession in connection with a representation separate from the
    lawyer’s own property. Funds shall be kept in a separate account maintained
    pursuant to Title I6, Chapter 600 of the Maryland Rules[ ].
    ****
    (c) Unless a client gives informed consent, confirmed in writing, to a
    different arrangement, a lawyer shall deposit legal fees and expenses that
    have been paid in advance into a client trust account and may withdraw those
    funds for the lawyer’s own benefit only as fees are earned or expenses
    incurred.
    (d) Upon receiving funds or other property in which a client or third person
    has an interest, a lawyer shall promptly notify the client or third person.
    Except as stated in this Rule or otherwise permitted by law or by agreement
    with the client, a lawyer shall deliver promptly to the client or third person
    any funds or other property that the client or third person is entitled to receive
    and, upon request by the client or third person, shall render promptly a full
    accounting regarding such property.
    ****
    In both Escalante’s and Ardon’s cases, Respondent failed to hold any of the clients’
    funds in an attorney trust account, including their filing fees for Cancellation of Removal
    for Escalante and Suspension of Deportation for Ardon. Both clients were also required to
    pay an $85 fee to DHS to be fingerprinted, and those funds were also not held in an attorney
    trust account. Respondent had not earned such fees when paid, nor did she have the clients’
    informed consent, in writing, to hold these funds outside of the trust account. In Ardon’s
    16
    case, Respondent also violated Rule 1.15(d) because she failed to refund $185 paid for
    Ardon’s fingerprint and biometrics fees, and rather kept the fees for herself.
    Rule 1.16 Declining or Terminating Representation
    ****
    (d) Upon termination of representation, a lawyer shall take steps to the extent
    reasonably practicable to protect a client’s interests, such as giving
    reasonable notice to the client, allowing time for employment of other
    counsel, surrendering papers and property to which the client is entitled and
    refunding any advance payment of fee or expense that has not been earned
    or incurred. The lawyer may retain papers relating to the client to the extent
    permitted by other law.
    In Escalante’s case, Respondent violated Rule 1.16(d) by failing to forward his file
    to his new attorney, Rene Swafford, after she made several requests. In Ardon’s case,
    Respondent violated Rule 1.16(d) when she failed to refund Ardon’s property, specifically,
    the $185 that she gave Respondent to be used for DHS filing fees.
    Rule 3.3 Candor Toward the Tribunal
    (a) A lawyer shall not knowingly:
    (1) make a false statement of fact or law to a tribunal or fail to correct a
    false statement of material fact or law previously made to the tribunal
    by the lawyer[.]
    ****
    In Escalante’s case, Respondent violated Rule 3.3(a)(1) when she falsely stated in
    the February 18, 2014, Motion to Reopen that Escalante failed to appear for his
    immigration hearing on November 26, 2013, because his “car broke down while he was
    over one hour away in an area with no taxi service and no public transportation. He was
    unable to find someone to bring him to court on the day of his [M]aster [C]alendar hearing.”
    17
    This statement was false. Escalante testified credibly that he did not appear for his Master
    Calendar hearing on November 26, 2013, because Respondent never informed him.
    Escalante’s testimony is supported by text messages between him and Respondent from
    November 26, 2013, when Escalante texted, “[w]hen is my court [date]?” and Respondent
    replied “[t]oday at 1:00 pm[,]” to which Escalante responded, “I didn’t know.”
    Rule 8.4 Misconduct
    It is professional misconduct for a lawyer to:
    (a) violate or attempt to violate the Maryland Lawyers’ Rules of Professional
    Conduct, knowingly assist or induce another to do so, or do so through the
    acts of another;
    ****
    (c) engage in conduct involving dishonesty, fraud, deceit or
    misrepresentation;
    (d) engage in conduct that is prejudicial to the administration of justice[.]
    ****
    It is a violation of Rule 8.4(a) for an attorney to violate or attempt to violate any of
    the Rules. Therefore, because Respondent has violated Rules 1.1, 1.3, l.4(a) and (b), 1.5,
    l.15(a), (c) and (d), l.16(d), and 3.3(a)(l), it follows that she has violated Rule 8.4(a) in both
    the Escalante and Ardon matters. Respondent violated Rule 8.4(c) for the same reasons
    that she violated Rule 3.3(a)(l). Her statement in the Motion to Reopen filed on Escalante’s
    behalf that he failed to appear for court because his car broke down was a
    misrepresentation. The hearing judge did not find a violation by clear and convincing
    evidence of Rule of 8.4(d) because no evidence was produced that Respondent’s actions
    were likely to impair public confidence in the profession.
    18
    Maryland Rule 16-604. Trust Account- Required deposits.
    Except as otherwise permitted by rule or other law, all funds, including cash,
    received and accepted by an attorney or law firm in this State from a client
    or third person to be delivered in whole or in part to a client or third person,
    unless received as payment of fees owed the attorney by the client or in
    reimbursement for expenses properly advanced on behalf of the client, shall
    be deposited in an attorney trust account in an approved financial institution.
    This Rule does not apply to an instrument received by an attorney or law firm
    that is made payable solely to a client or third person and is transmitted
    directly to the client or third person.
    Respondent violated former Rule 16-604 in both Escalante and Ardon’s cases when
    she failed to place any of the clients’ funds in an attorney trust account.
    Maryland Rule 16-606.1 Attorney Trust Account Record-Keeping
    (a) Creation of Records. The following records shall be created and
    maintained for the receipt and disbursement of funds of clients or of third
    persons:
    (1) Attorney trust account identification. An identification of all
    attorney trust accounts maintained, including the name of the financial
    institution, account number, account name, date the account was
    opened, date the account was closed, and an agreement with the
    financial institution establishing each account and its interest-bearing
    nature.
    (2) Deposits and disbursements. A record for each account that
    chronologically shows all deposits and disbursements, as follows:
    (A) for each deposit, a record made at or near the time of the
    deposit that shows (i) the date of the deposit, (ii) the amount,
    (iii) the identity of the client or third person for whom the
    funds were deposited, and (iv) the purpose of the deposit;
    (B) for each disbursement, including a disbursement made by
    electronic transfer, a record made at or near the time of
    disbursement that shows (i) the date of the disbursement, (ii)
    the amount, (iii) the payee, (iv) the identity of the client or
    third person for whom the disbursement was made (if not the
    payee), and (v) the purpose of the disbursement;
    (C) for each disbursement made by electronic transfer, a
    written memorandum authorizing the transaction and
    identifying the attorney responsible for the transaction.
    19
    (3) Client matter records. A record for each client matter in which the
    attorney receives funds in trust, as follows:
    (A) for each attorney trust account transaction, a record that
    shows (i) the date of the deposit or disbursement; (ii) the
    amount of the deposit or disbursement; (iii) the purpose for
    which the funds are intended; (iv) for a disbursement, the
    payee and the check number or other payment identification;
    and (v) the balance of funds remaining in the account in
    connection with the matter; and
    (B) an identification of the person to whom the unused
    portion of a fee or expense deposit is to be returned whenever
    it is to be returned to a person other than the client.
    ****
    Respondent failed to keep any records of funds received in both Escalante and
    Ardon’s matters as required by former Rule 16-606.1.
    Aggravating and Mitigating Factors
    The hearing judge found nine aggravating factors, among the list of aggravating
    factors recognized by the American Bar Association, and this Court. In Attorney Grievance
    Commission of Maryland v. Shuler, 
    443 Md. 494
    , 506–07, 
    117 A.3d 38
    , 46 (2015), this
    Court explained that the following aggravating factors should be considered:
    (1) prior attorney discipline; (2) a dishonest or selfish motive; (3) a pattern
    of misconduct; (4) multiple violations of the MLRPC; (5) bad faith
    obstruction of the attorney discipline proceeding by intentionally failing to
    comply with the Maryland Rules or orders of this Court or the hearing judge;
    (6) submission of false evidence, false statements, or other deceptive
    practices during the attorney discipline proceeding; (7) a refusal to
    acknowledge the misconduct’s wrongful nature; (8) the victim’s
    vulnerability; (9) substantial experience in the practice of law; (10)
    indifference to making restitution or rectifying the misconduct’s
    consequences; (11) illegal conduct, including that involving the use of
    controlled substances; and (12) likelihood of repetition of the misconduct.
    20
    As for the aggravating factors, the hearing judge concluded factors two, three, four, six,
    seven, eight, nine, ten, and twelve were present.
    This Court has also recognized mitigating factors established by the American Bar
    Association in fashioning sanctions, and also determining whether any aggravating and
    mitigating factors are present. See Attorney Grievance Comm’n of Maryland v. McDonald,
    
    437 Md. 1
    , 45, 
    85 A.3d 117
    , 143 (2014) (explaining that was review “American Bar
    Association [] Standards for Imposing Lawyer Sanctions (1992) for guidance in
    determining an appropriate sanction, including whether any aggravating factors are present
    in relation to the misconduct.”). Mitigating factors include the following:
    Absence of a prior disciplinary record; absence of a dishonest or selfish
    motive; personal or emotional problems; timely good faith efforts to make
    restitution or to rectify consequences of misconduct; full and free disclosure
    to disciplinary board or cooperative attitude toward proceedings;
    inexperience in the practice of law; character or reputation; physical or
    mental disability or impairment; delay in disciplinary proceedings; interim
    rehabilitation; imposition of other penalties or sanctions; remorse; and
    finally, remoteness of prior offenses.
    Attorney Grievance Comm’n of Maryland v. White, 
    448 Md. 33
    , 73, 
    136 A.3d 819
    , 842
    (2016). Respondent has no prior disciplinary record, and a positive reputation.
    STANDARD OF REVIEW
    It is well established that “[t]his Court has original and complete jurisdiction over
    attorney discipline proceedings in Maryland.” Attorney Grievance Comm’n of Maryland
    v. Hodes, 
    441 Md. 136
    , 168, 
    105 A.3d 533
    , 552 (2014) (internal quotations omitted). At
    21
    all times, Petitioner has the burden of proving the allegations against the Respondent by
    clear and convincing evidence. Attorney Grievance Comm’n of Maryland v. Edib, 
    415 Md. 696
    , 706, 
    4 A.3d 957
    , 964 (2010). See also Md. Rule 16-757(b) (“[The Commission] has
    the burden of proving the averments of the petition by clear and convincing evidence.”).
    As we have often explained:
    We conduct an independent review of the record and accept the hearing
    judge’s findings of fact unless they are clearly erroneous. Deference is
    accorded to the hearing judge’s findings, who is in the best position, as the
    fact-finder, to assess the credibility of a witness. Findings of fact to which
    neither party takes exception may be treated by us as conclusively
    established. However, if exceptions are filed, the Court of Appeals shall
    determine whether the findings of fact have been proven by the requisite
    standard of proof outlined in Md. Rule 16–757(b).[4] We review de novo, the
    hearing judge’s conclusions of law.
    
    White, 448 Md. at 50
    , 136 A.3d at 828–29 (internal citations, quotations, and brackets
    omitted).
    DISCUSSION
    Both parties presented exceptions to the hearing judge’s findings of fact and
    conclusions of law. Petitioner’s sole exception rests on the hearing judge’s conclusion that
    Respondent did not violate MLRPC 8.4(d). Respondent asks us to overrule Petitioner’s
    4
    Former Md. Rule 16-757(b) provides:
    (b) Burdens of Proof. The [Commission] has the burden of proving the
    averments of the petition by clear and convincing evidence. A respondent
    who asserts an affirmative defense or a matter of mitigation or attenuation
    has the burden of proving the defense or matter by a preponderance of the
    evidence.
    22
    exception, and presents her own factual and legal challenges to the hearing judge’s rulings
    and the appropriate disposition in this case.
    Respondent’s Exceptions
    Respondent’s exceptions one through seven are factual in nature, while exceptions
    eight through eighteen are legal in nature. As 
    explained supra
    , we accept the hearing
    judge’s findings of fact unless clearly erroneous. Attorney Grievance Comm’n of Maryland
    v. Lara, 
    418 Md. 355
    , 364, 
    14 A.3d 650
    , 656 (2011). A hearing judge’s factual finding is
    not clearly erroneous “[i]f there is any competent material evidence to support [it].” YIVO
    Inst. for Jewish Research v. Zaleski, 
    386 Md. 654
    , 663, 
    874 A.2d 411
    , 416 (2005). “We
    review, de novo, the hearing judge’s conclusions of law.” 
    White, 448 Md. at 50
    , 136 A.3d
    at 829. As we shall explain infra, Respondent’s factual and legal exceptions are overruled.
    Exception One
    Respondent excepts to the adverse findings concerning Respondent’s credibility as
    a witness. Respondent contends that where she gave inconsistent statements, the hearing
    judge failed to sufficiently consider that she was testifying to matters that occurred between
    2012 and 2015, and that her recollection, understandably, had dimmed in the interim.
    Further, Respondent asserts that the stress of the proceedings may have inhibited her ability
    to recall the events. Respondent also called fifteen character witnesses including judges,
    attorneys, and former clients, who all testified to Respondent’s honesty and credibility
    generally, which the hearing judge failed to adequately credit.
    23
    We do not believe that the hearing judge erroneously found that Respondent was
    not a credible witness, or that the testimony of Respondent’s witnesses was not credible.
    The hearing judge’s findings of fact reflect that Respondent’s testimony was considered,
    and that her inconsistent statements were weighed, in conjunction with the other testimony
    presented. For example, Respondent excepts that the stressful four day trial diminished
    her ability to recall matters as clearly as she would have under normal circumstances.
    When questioned about whether Respondent received a call or letter from Swafford about
    Escalante’s file, Respondent initially denied receiving any communication. Respondent
    later acknowledged that she received a phone call, but blamed Swafford for not indicating
    the reason for her call. When pressed further about a letter from Swafford, Respondent
    replied “every now and then, my fax breaks….” Based on the inconsistencies in the
    testimony, it was not erroneous to credit Swafford’s testimony over Respondent’s.
    Where Respondent called character witnesses to testify regarding her honesty and
    credibility, the hearing judge considered their testimony, but also considered the gravity of
    the conduct alleged by two different clients. Accordingly, it was not improper to weigh
    substantiated evidence over testimony that Respondent is generally an honest person.
    Exception Two
    Respondent secondly excepts that there was no evidence to substantiate the fact that
    Escalante’s payments “were not deposited into a trust account because they were received
    so close in time to when they were earned, or alternatively, that because they were paid in
    24
    increments, such incremental payments had been earned.” Respondent asserts that she and
    Escalante had a $2,500 fee arrangement, paid in increments of $1,000 per month. Although
    Escalante agreed to a flat fee arrangement, Respondent indicated that her rate was $200 per
    hour. Respondent testified that as soon as she was retained, she interviewed Escalante in
    detention, which lasted seven or eight hours. She also represented Escalante in a bail
    hearing in May 2012, met with him in June, July, and August 2012, and represented him
    in immigration court in July 2012. Thus, Respondent alleged that she earned her fees as
    Escalante paid her.
    Respondent produced no evidence, account records, or timesheets to substantiate
    her claims, so those claims were rejected by the hearing judge. It was not clearly erroneous
    to find that Respondent did not earn the fees when evidence was produced that Respondent
    did not obtain Escalante’s informed consent, in writing, agreeing that his payments would
    be held outside of a trust account, and Respondent produced no evidence to rebut the
    finding.
    Exception Three
    Respondent’s third exception is to the hearing judge’s findings concerning the
    documents that Escalante and Calmo Ramos provided in support of Escalante’s
    Application for Cancellation of Removal. Respondent contends that the hearing judge
    made no findings concerning the relevancy of the documents to Escalante’s case, and the
    hearing judge did not identify which of the documents should have been submitted.
    25
    Respondent argues that most of these documents were irrelevant to Escalante’s case and,
    even if submitted, would not have secured Escalante the immigration relief he sought.
    Respondent’s own testimony is inconsistent regarding whether these documents
    were ever received. Respondent maintained that she never received the documents because
    Escalante was always “too busy to get them[,]” but also that the documents were irrelevant.
    Respondent would have had to review some documentation to determine whether the
    documents were legally irrelevant. Considering the inconsistency of this argument and
    Respondent’s own statements, it was not clearly erroneous for the hearing judge to find
    that Escalante and Calmo Ramos gave Respondent documentation that she did not file.
    Exception Four
    Fourth, Respondent excepts to the hearing judge’s findings that Escalante did not
    receive Respondent’s October 19, 2013, letter informing him of a Master Calendar hearing
    in the immigration court on November 26, 2013, and the hearing judge’s finding that other
    letters were not actually mailed. Respondent suggests that there was no evidence reflecting
    that she did not mail letters to Escalante; that Escalante has lied under oath during a
    deposition previously; and that Escalante had a strong motive to deny receiving notice of
    the November 26, 2013, hearing because the Motion to Reopen his immigration case was
    premised on the claim that he had no notice of the prior hearing.
    As a preliminary matter, where an attorney attempts to shift blame onto the client,
    we prefer to focus squarely on the conduct of the attorney. Attorney Grievance Comm’n
    26
    of Maryland v. Bocchino, 
    435 Md. 505
    , 530, 
    80 A.3d 222
    , 236 (2013). Respondent
    presented a letter from the client file dated October 19, 2013, informing Escalante of the
    November 26, 2013, hearing. The letter was entirely in English, a language Escalante
    neither reads nor speaks fluently. Respondent did not present evidence to support that the
    letter was actually sent.     Respondent’s claim that she sent Escalante notice of the
    November 26, 2013, hearing is at odds with Escalante’s text messages to Respondent on
    the same day, asking when his hearing was scheduled. When Respondent replied that the
    hearing was that day, Escalante pleaded to speak with the Respondent, but she never
    answered. Based on the text messages reflecting that Escalante was not aware of the
    hearing, and Respondent’s failure to rebut a showing that any other letters were actually
    mailed, it was not clearly erroneous to find that the other letters were never mailed.
    Exception Five
    In her fifth exception, Respondent contests the hearing judge’s finding that her
    statement to the immigration court at the February 18, 2014 hearing for the Motion to
    Reopen Escalante’s case was “false,” and that “Escalante failed to appear for his
    immigration court hearing because Respondent failed to properly advise him of same[.]”
    Respondent asserts that she advised Escalante of his court date in the November 26, 2013,
    letter, but Escalante failed appear. She argues that after reminding Escalante of his court
    date at 1:06 p.m. by text message, he could have found a way to get to court, but chose not
    to do so. Respondent’s allegation is premised on the fact that Escalante had problems with
    27
    arranging transportation in the past, so on this particular occasion, it was appropriate to
    conclude that he had trouble arranging transportation to court.
    For the same reasons that the hearing judge found that Respondent never sent notice
    of Escalante’s November 26, 2013 hearing, we conclude that the hearing judge properly
    found that Respondent made a false statement to the immigration court. Escalante’s text
    message to Respondent at 1:05 p.m. saying “[w]hen is my court?... I didn’t know[,]” is
    inconsistent with Respondent’s testimony to the court that Escalante had car troubles.
    Accordingly, we decline to disturb the hearing judge’s finding that Respondent’s statement
    was false.
    Exception Six
    Respondent disputes the hearing judge’s finding that Respondent did not earn fees
    on Ardon’s case before or soon after Ardon made payments. Respondent presented her
    own records showing she spent more than nineteen hours on Ardon’s case. Ardon agreed
    to pay Respondent $3,000 in installments for the entire representation. Ardon retained
    Respondent on July 25, 2014. Based on Respondent’s records, at her hourly rate of $200,
    by August 5, 2013, she spent seven hours working on Ardon’s case, and thus had earned
    $1,400, but Ardon had only paid her $1,000.
    Respondent’s framing of the facts materially omits that Ardon paid Respondent
    $1,000 when Ardon signed the retainer agreement. The $2,000 balance was to be paid in
    $500 installments over four months. None of the fees were ever deposited in a trust
    28
    account. As Ardon paid $1,000 at the beginning of the representation, upon executing the
    retainer agreement, Respondent could not have already earned the fee.
    Exception Seven
    Respondent excepts that the hearing judge did not credit her testimony that “[t]here
    were times when, you know, it would be 10 or 15 days before I could go—daytime, you
    know, to the bank to drop off the money.” It appears that the hearing judge found this
    testimony to be not credible because it was proposed as an excuse for why Respondent
    failed to hold her client’s funds in a trust account. As such, it was not clearly erroneous to
    reject being busy as a viable excuse for failing to properly handle a client’s fee payments.
    Exception Eight
    Respondent excepts to the conclusion that she violated Rule 1.1, the duty of
    competency. Her reasoning is that she properly advised Escalante and Ardon throughout
    her representation. Additionally, she asserts that use of the substitute attorney, Yates, was
    not per se incompetent, as concluded by the hearing judge. Rule 1.1 requires that an
    attorney represent clients competently.      A violation occurs when an attorney is not
    “sufficiently thorough or prepared.” Attorney Grievance Comm’n of Maryland v. Brady,
    
    422 Md. 441
    , 457, 
    30 A.3d 902
    , 911 (2011). Clear and convincing evidence exists that
    Respondent was not sufficiently thorough or prepared during her representation of both
    Escalante and Ardon.
    Respondent’s representation of Escalante was incompetent because she failed to
    notify him of his court dates, failed to appear on his behalf, and failed to adequately pursue
    29
    the appropriate relief on his behalf. Respondent alleges that she properly advised Escalante
    of his court dates by letter. The text messages reflecting that Escalante was not aware of
    those dates demonstrates that Respondent was not sufficiently thorough in notifying
    Escalante of his obligation to attend.
    Respondent failed to appear on Escalante’s behalf after the Motion to Reopen was
    granted. Respondent alleges that she never received notice that the Motion to Reopen had
    been granted. Respondent also never inquired on the status of Escalante’s Motion to
    Reopen, despite her own expert’s testimony that she could have called a toll-free number,
    or the court, to inquire about the status of his matter. When Escalante was ordered removed
    in absentia as a result of his and Respondent’s failure to appear at a hearing for the first
    Motion to Reopen, Respondent agreed to file a second Motion to Reopen on Escalante’s
    behalf.     Respondent never filed the second motion.      By failing to file the motion,
    Respondent did not provide competent representation.
    Respondent’s representation of Ardon was also problematic. Respondent did not
    file documents in support of Ardon’s application, which Respondent alleged were not
    relevant or helpful to Ardon’s matter. As the hearing judge concluded, it was incompetent
    for Respondent to tell Ardon that she was pursuing relief on her behalf, all while pursuing
    no relief whatsoever. Respondent never filed an Entry of Appearance on Ardon’s behalf,
    so that she could receive notification. Respondent’s representation of Ardon was legally
    incompetent, and a violation of Rule 1.1.
    30
    As Respondent asserts, use of a substitute attorney is not per se incompetent.
    However, using a substitute attorney and providing no information about the subject of the
    representation constitutes incompetence.           Therefore, Respondent’s delegation of
    representation to Yates was also incompetent.
    Exception Nine
    Respondent excepts to the conclusion that she violated her duty of diligence as
    prescribed in Rule 1.3. An attorney violates Rule 1.3 when he or she does “nothing
    whatsoever to advance the client’s cause or endeavor.” Attorney Grievance Comm’n of
    Maryland v. De La Paz, 
    418 Md. 534
    , 554, 
    16 A.3d 181
    , 193 (2011) (internal citations
    omitted). For the reasons that Respondent violated Rule 1.1, she also violated Rule 1.3.
    Respondent failed to ensure that Escalante was aware of his November 26, 2013, hearing.
    She then failed to appear on his behalf in his first Motion to Reopen, and then never filed
    a second Motion to Reopen, despite a promise, and fees paid, indicating that she would.
    Respondent also failed to advance Ardon’s case when she failed to file an Entry of
    Appearance or any supporting documents on Ardon’s behalf.
    Exception Ten
    In Exception Ten, Respondent contests that she violated the duty of communication
    that is reflected in Rule 1.4. She reiterates that she informed Escalante of his hearing dates,
    and updated Ardon regarding the status of her case, by letters, text messages, and in-person
    meetings. Rule 1.4(a)(2) and (3) requires a lawyer to keep his or her client reasonably
    informed about the status of the case, and to promptly respond to reasonable requests for
    31
    information from the client. Attorney Grievance Comm’n of Maryland v. Nelson, 
    425 Md. 344
    , 354–55, 
    40 A.3d 1039
    , 1045 (2012). Respondent violated Rule 1.4(a)(2) during
    Escalante’s representation when she failed to keep him informed of his hearing dates.
    Respondent violated Rule 1.4(a)(3) when she failed to respond to Escalante’s text messages
    requesting information. Respondent also violated Rule 1.4(a)(2) when she failed to inform
    Ardon that she did not file anything on Ardon’s behalf.
    Rule 1.4(b) requires that “a lawyer shall explain a matter to the extent reasonably
    necessary to permit the client to make informed decisions regarding the representation.”
    In Escalante’s representation, Respondent’s failed to notify Escalante or Calmo Ramos that
    she was not going to file a second Motion to Reopen. Had Escalante known this, he likely
    would not have paid her additional fees. In addition to determining that Respondent
    violated Rule 1.4(b) regarding her representation of Escalante, we also conclude that
    Respondent violated Rule 1.4(b) in her representation of Ardon. Respondent failed to
    inform Ardon that she would be ineligible for relief, which did not afford Ardon the
    opportunity to render an informed decision on whether to continue pursuing, and paying
    for, the representation.
    Exception Eleven
    Respondent excepts to the conclusion that she violated Rule 1.5 related to fees. Rule
    1.5(a) prohibits a lawyer from collecting an unreasonable fee. Respondent’s exception is
    again based on her contention that she spent over nineteen hours working on Ardon’s case.
    Pursuant to Rule 1.5(a)(4) a factor to be considered for determining the reasonableness of
    32
    the fee is the “amount involved and the result obtained [.]” We have found violations of
    1.5(a) when a lawyer continually fails to file for any meaningful relief on behalf of the
    client. See Attorney Grievance Comm’n of Maryland v. Lewis, 
    437 Md. 308
    , 321, 
    85 A.3d 865
    , 873 (2014). As in Ardon’s representation, a fee is unreasonable where Respondent
    filed nothing on the client’s behalf.
    Exception Twelve
    Respondent excepts to the hearing judge’s conclusion that she violated Rule 1.15
    involving safekeeping property. Rule 1.15(a) requires that client funds be held in a trust
    account, part (c) does not allow withdrawal of those funds unless the client gives written
    informed consent, and part (d) requires a lawyer to return any monies the client is entitled
    to receive. In both Escalante’s and Ardon’s cases, Respondent failed to hold the clients’
    funds in an attorney trust account, in violation of Rule 1.15(a). Respondent had not earned
    such fees when paid, nor did she have the clients’ informed consent, in writing, to avoid
    the use of her trust account, in violation of 1.15(c).       In violation of Rule 1.15(d),
    Respondent never returned Ardon’s $185 fingerprint and biometrics fee after terminating
    the representation. We find clear and convincing evidence that Respondent violated Rule
    1.15(a), (c), and (d).
    Exception Thirteen
    Respondent asserts that she did not violate Rule 1.16. Rule 1.16(d) requires a lawyer
    to surrender the client’s papers and property at the termination of a representation.
    Respondent violated Rule 1.16(d) by failing to forward Escalante’s documents to him or
    33
    his new attorney after Swafford’s repeated phone calls and requests.          Additionally,
    Respondent violated Rule 1.16(d) when she terminated Ardon’s representation, but did not
    return the $185 filing fees.
    Exception Fourteen
    Respondent disputes the conclusion that she violated Rule 3.3. Rule 3.3(a)(1)
    requires that a lawyer shall not knowingly “make a false statement of fact or law to a
    tribunal….” Respondent argues that her statement to the immigration court that Escalante
    did not appear for the November 26, 2013, hearing because of transportation-related issues,
    is supported by the evidence, including Escalante’s testimony that he had car troubles in
    the past. As 
    explained supra
    , Respondent advised the immigration court that Escalante
    did not appear due to car problems, despite receiving a text message from Escalante that
    he did not know he was due in court that day.
    Exception Fifteen
    Respondent excepts to the hearing judge’s conclusion that she violated Rule 8.4,
    parts (a) and (c). Rule 8.4(a) establishes that it is professional misconduct to violate the
    MLRPC, and Rule 8.4(c) prohibits conduct involving “dishonesty, fraud, deceit or
    misrepresentation[.]” For the reasons that Respondent violated the above discussed
    sections of the MLRPC, she violated Rule 8.4(a). Closely linked to the reasoning that
    Respondent violated Rule 3.3, she violated Rule 8.4(c). Respondent misrepresented the
    underlying reason why Escalante did not appear in court for the November 26, 2013,
    hearing, when she told the court that his car broke down over an hour away, as opposed to
    34
    the fact that he did not know that he needed to appear in court that day, as he wrote in his
    text message to Respondent.
    Exception Sixteen
    In this exception, Respondent disputes that she violated former Maryland Rules 16-
    604 and 16-601.1. As 
    explained supra
    , each of these rules respectively requires client
    funds be held in a trust account, and that records of the trust account be maintained.
    Respondent alleges that she earned the attorney’s fees in both matters before or soon after
    the payments were made. She concedes that failing to hold these funds in a trust account
    was a violation of Rules 16-604 and 16-601.1, but maintains that these were de minimis
    technical violations. Respondent did not hold either client’s fees in an attorney trust
    account or maintain records of her attorney trust account as required by the Maryland
    Rules. Thus, we find by clear and convincing evidence a violation of former Rules 16-604
    and 16.601.1.
    Exceptions Seventeen and Eighteen
    In Exception Seventeen, Respondent objects to the hearing judge’s findings of
    multiple aggravating factors. In Exception Eighteen, Respondent proposes that the hearing
    judge should have found additional mitigating factors.                We categorically reject
    Respondent’s proposition that additional mitigating factors should have been found, and
    conclude that clear and convincing evidence exists to support findings of aggravating
    factors two, three, four, six, seven, eight, nine, ten, and twelve.
    35
    Petitioner’s Exception
    Petitioner takes exception to the hearing judge’s finding that Respondent did not
    violate MLRPC 8.4(d) by engaging in conduct prejudicial to the administration of justice.
    Specifically, the hearing judge found that “[Respondent’s] conduct in both the Escalante
    and Ardon matters was prejudicial to the individual clients, but no evidence was produced
    that it had wider consequences likely to impair public confidence in the profession, impact
    the image of the legal profession or engender disrespect for the court.” Petitioner asserts
    that this finding was contrary to the Court’s holding in Attorney Grievance Commission of
    Maryland v. Basinger, 
    441 Md. 703
    , 
    109 A.3d 1165
    (2015). In Basinger, the Attorney
    Grievance Commission similarly excepted to a finding that the attorney did not violate
    MLRPC 8.4(d). 
    Id. at 711,
    109 A.3d at 1170. Basinger was retained by a client, who was
    also his sister-in-law, Rosina Keys (“Keys”). 
    Id. at 706,
    109 A.3d at 1167. In his capacity
    as her attorney, Basinger sent letters to Keys in which he called her multiple derogatory
    terms and accused her of being responsible for causing her grandson’s death. 
    Id. at 713,
    109 A.3d at 1170. This Court applied an objective standard, examining whether “a
    reasonable member of the public could well look askance at an arrangement…and not the
    subjective standard of whether the lawyer’s conduct actually impacted the public and/or a
    particular person (e.g., a complainant) who is involved with the attorney discipline
    proceeding.” 
    Id. at 716,
    109 A.3d at 1172–73 (internal quotations and citations omitted).
    Respondent asks us to overrule Petitioner’s exception. Respondent posits that the
    hearing judge did not misapply the holding in Basinger, and her conduct did not have wider
    36
    consequences beyond her two clients. We disagree that an application of the Basinger’s
    objective standard merits such a result. A reasonable member of the public could impute
    Respondent’s continued failures to diligently represent her two clients to a failure of the
    legal profession at large.    Four key factors are critical to our consideration.       First,
    Respondent continually failed to appear on behalf of Escalante and Ardon during their
    immigration hearings. The clients never agreed to be represented by the substitute attorney,
    Yates, who knew nothing about either client’s matter and could not diligently pursue their
    interests. Second, when Escalante was taken into DHS custody because of Respondent’s
    repeated failure to inform Escalante when he was required to appear, Respondent collected
    a fee to reopen his matter, which she never did. Third, Respondent falsely informed the
    immigration court that Escalante did not appear because of car troubles, when in reality
    Escalante did not appear because he was not informed of his court date.               Fourth,
    Respondent collected payments and documents from Ardon and filed for no relief
    whatsoever on her behalf.
    The public must be able to trust that when utilizing a lawyer’s service, the lawyer
    will appear on their behalf when required and pursue the appropriate remedies. See
    Attorney Grievance Comm’n of Maryland v. Walker-Turner, 
    428 Md. 214
    , 232, 
    51 A.3d 553
    , 564 (2012) (opining “an attorney plays such an integral role in the judicial process
    that without his presence the wheels of justice must, necessarily, grind to a halt[]”).
    Contrary to the hearing judge’s determination, we find that Respondent’s various failures
    to appear for her clients and actively pursue results in their matters certainly disparage the
    37
    image of the legal profession. As such, we sustain Petitioner’s exception and conclude that
    Respondent violated MLRPC 8.4(d).
    SANCTION
    Upon our de novo review of the record before us we hold that Respondent violated
    MLRPC 1.1, 1.3, 1.4(a) and (b), 1.5, 1.15(a), (c), and (d), 1.16(d), 3.3(a)(1), and 8.4(a), (c),
    and (d). Respondent additionally violated former Maryland Rules 16-604 and 16-606.1.
    We find the following aggravating factors: a dishonest or selfish motive; a pattern of
    misconduct; multiple violations of the MLRPC; submission of false evidence, false
    statements, or other deceptive practices during the attorney discipline proceeding; a refusal
    to acknowledge the misconduct’s wrongful nature; the victim’s vulnerability; substantial
    experience in the practice of law; indifference to making restitution or rectifying the
    misconduct’s consequences; and likelihood of repetition of the misconduct. We also note
    two mitigating factors: the absence of prior attorney discipline and positive character or
    reputation.
    Former Maryland Rule 16-759(c) provides that “[t]he Court of Appeals may order
    (A) disbarment, (B) suspension, (C) reprimand, (D) inactive status, (E) dismissal of the
    disciplinary or remedial action, or (F) a remand for further proceedings.” Petitioner
    requests disbarment, and naturally, Respondent requests a lesser sanction. Respondent
    recommends that she be required to attend trainings concerning sound practice
    management as a solo practitioner. She recommends that any sanction be designed to
    improve her practice of law, not simply to punish her.
    38
    When fashioning a sanction for attorney misconduct, we are mindful that a
    sanction’s primary purpose is to protect the public from the attorney’s misconduct.
    
    Basinger, 441 Md. at 720
    , 109 A.3d at 1175. In Attorney Grievance Commission of
    Maryland v. Thomas, 
    440 Md. 523
    , 558, 
    103 A.3d 629
    , 649 (2014), we noted that
    “[d]isbarment is warranted in cases involving flagrant neglect of client affairs,” and
    particularly considered the vulnerable nature of an immigration client’s status. In Thomas,
    we determined disbarment was the appropriate remedy when the attorney failed to respond
    in a client’s matter, and failed to appear at an immigration hearing, resulting in the client’s
    removal from the United States. 
    Id. Respondent’s clients,
    both citizens of other countries,
    with a poor grasp of the English language, comprise a particularly vulnerable class of
    people. Such clients wholly rely on their lawyer’s expertise and assurances that the lawyer
    is working in their best interest. Respondent’s clients were a part of a group easily
    susceptible to abuse. As such, Respondent’s conduct merits disbarment.
    IT IS SO ORDERED; RESPONDENT
    SHALL PAY ALL COSTS AS TAXED
    BY THE CLERK OF THIS COURT,
    INCLUDING COSTS OF ALL
    TRANSCRIPTS, PURSUANT TO
    MARYLAND RULE 19-709(d), FOR
    WHICH SUM JUDGMENT IS
    ENTERED IN FAVOR OF THE
    ATTORNEY           GRIEVANCE
    COMMISSION AGAINST ANNA G.
    AITA.
    39
    

Document Info

Docket Number: 90ag-16

Citation Numbers: 181 A.3d 774, 458 Md. 101

Judges: Hotten

Filed Date: 3/27/2018

Precedential Status: Precedential

Modified Date: 10/19/2024