White v. Square, Inc. , 250 Cal. Rptr. 3d 770 ( 2019 )


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  •         IN THE SUPREME COURT OF
    CALIFORNIA
    ROBERT E. WHITE,
    Plaintiff and Appellant,
    v.
    SQUARE, INC.,
    Defendant and Respondent.
    S249248
    Ninth Circuit
    16-17137
    Northern District of California
    3:15-cv-04539-JST
    August 12, 2019
    Justice Liu authored the opinion of the Court, in which Chief
    Justice Cantil-Sakauye and Justices Chin, Corrigan, Cuéllar,
    Kruger, and Groban concurred.
    WHITE v. SQUARE, INC.
    S249248
    Opinion of the Court by Liu, J.
    Here we consider a question regarding California’s Unruh
    Civil Rights Act (Civ. Code, § 51 et seq.) (the Act) posed by the
    United States Court of Appeals for the Ninth Circuit: Does a
    plaintiff have standing to bring a claim under the Unruh Civil
    Rights Act when the plaintiff visits a business’s website with the
    intent of using its services, encounters terms and conditions
    that allegedly deny the plaintiff full and equal access to its
    services, and then leaves the website without entering into an
    agreement with the service provider? (See White v. Square,
    Inc. (9th Cir. 2018) 
    891 F.3d 1174
    , 1175; Cal. Rules of Court,
    rule 8.548, (a) & (f)(5).)
    The answer is yes. When a plaintiff has visited a
    business’s website with intent to use its services and alleges that
    the business’s terms and conditions exclude him or her from full
    and equal access to its services, the plaintiff need not enter into
    an agreement with the business to establish standing under the
    Unruh Civil Rights Act.            In general, a person suffers
    discrimination under the Act when the person presents himself
    or herself to a business with an intent to use its services but
    encounters an exclusionary policy or practice that prevents him
    or her from using those services. We conclude that this rule
    applies to online businesses and that visiting a website with
    intent to use its services is, for purposes of standing, equivalent
    to presenting oneself for services at a brick-and-mortar store.
    Although mere awareness of a business’s discriminatory policy
    1
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    or practice is not enough for standing under the Act, entering
    into an agreement with the business is not required. We express
    no view on White’s occupational discrimination claims.
    I.
    Bankruptcy attorney Robert White sued Square, Inc.
    (Square) in October 2015, alleging that Square’s seller
    agreement discriminated against bankruptcy attorneys in
    violation of the Unruh Civil Rights Act. Square offers an
    internet service that allows individuals and merchants to
    “ ‘accept electronic payments without themselves directly
    opening up a merchant account with any Visa or MasterCard
    member bank.’ ” (White v. Square, 
    Inc., supra
    , 891 F.3d at
    p. 1175.) Square does not charge its users any fee to register for
    its services; instead, after a user has registered, Square collects
    a percentage of every transaction as well as a flat fee for each
    transaction. Square’s terms of service state that when a user
    creates an account, the user must “ ‘confirm that you will not
    accept payments in connection with the following businesses or
    business activities: . . . (28) bankruptcy attorneys or collection
    agencies engaged in the collection of debt.’ ” (Ibid.)
    White’s second amended complaint alleges that he
    “formed the strong, definite and specific intent” to sign up for
    and use Square’s services. White familiarized himself with
    Square’s seller agreement by reviewing a separate lawsuit filed
    against Square by a bankruptcy law firm called shierkatz RLLP.
    He then visited Square’s website on multiple occasions and
    carefully reviewed its terms of service. He proceeded to the page
    of Square’s website that allows a user to register for its services,
    but he declined to click the button labeled “Continue.” Because
    White intended to use Square’s services for his bankruptcy
    2
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    practice, he believed he could not sign the agreement without
    committing fraud. In support of this belief, White cites a letter
    from Square’s counsel to shierkatz RLLP in which Square stated
    that “ ‘signing up for Square’s service with the intent to violate
    the applicable terms of service would be fraudulent.’ ” 
    (White, supra
    , 891 F.3d at p. 1176, fn. 3.)
    The district court dismissed White’s second amended
    complaint with prejudice on the ground that he lacked standing
    under the Unruh Civil Rights Act to sue Square. The district
    court concluded that White had not attempted to use Square’s
    services and only had “mere awareness” of its discriminatory
    terms of service. White appealed to the United States Court of
    Appeals for the Ninth Circuit, which then issued the
    certification order at issue here. In the order, the Ninth Circuit
    concluded that White’s allegations “satisfy Article III’s
    requirements for a concrete and particularized injury” and that
    he has met federal constitutional standing requirements.
    
    (White, supra
    , 891 F.3d at p. 1177.)
    II.
    Standing rules for statutes must be viewed in light of the
    intent of the Legislature and the purpose of the enactment.
    (Midpeninsula Citizens for Fair Housing v. Westwood Investors
    (1990) 
    221 Cal. App. 3d 1377
    , 1385; Librers v. Black (2005) 
    129 Cal. App. 4th 114
    , 124.) The Unruh Civil Rights Act provides:
    “All persons within the jurisdiction of this state are free and
    equal, and no matter what their sex, race, color, religion,
    ancestry, national origin, disability, medical condition, genetic
    information, marital status, sexual orientation, citizenship,
    primary language, or immigration status are entitled to the full
    and equal accommodations, advantages, facilities, privileges, or
    3
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    services in all business establishments of every kind
    whatsoever.” (Civ. Code, § 51, subd. (b); all undesignated
    statutory references are to this code.) Section 52, subdivision (a)
    provides: “Whoever denies, aids or incites a denial, or makes
    any discrimination or distinction contrary to Section 51 . . . is
    liable for each and every offense for the actual damages, and any
    amount that may be determined by a jury, or a court sitting
    without a jury, up to a maximum of three times the amount of
    actual damage but in no case less than four thousand dollars
    ($4,000), and any attorney’s fees that may be determined by the
    court in addition thereto, suffered by any person denied the
    rights provided in Section 51 . . . .”          And section 52,
    subdivision (c)(3) authorizes “any person aggrieved by” conduct
    of resistance to the full enjoyment of any of the rights described
    in this section to request “preventive relief, including an
    application for a permanent or temporary injunction,
    restraining order, or other order . . . as the complainant deems
    necessary to ensure the full enjoyment of the rights described in
    this section.”
    The purpose of the Act is to create and preserve “a
    nondiscriminatory environment in California business
    establishments by ‘banishing’ or ‘eradicating’ arbitrary,
    invidious discrimination by such establishments.” (Angelucci v.
    Century Supper Club (2007) 
    41 Cal. 4th 160
    , 167 (Angelucci),
    citing Isbister v. Boys’ Club of Santa Cruz, Inc. (1985) 
    40 Cal. 3d 72
    , 75–76.) “The Act stands as a bulwark protecting each
    person’s inherent right to ‘full and equal’ access to ‘all business
    establishments.’ (§ 51, subd. (b); see 
    Isbister, supra
    , 40 Cal.3d
    at p. 75.)” (Angelucci, at p. 167.) In enforcing the Act, courts
    must consider its broad remedial purpose and overarching goal
    of deterring discriminatory practices by businesses. (Ibid.; see
    4
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    Isbister, at p. 75.) We have consistently held that “the Act must
    be construed liberally in order to carry out its purpose.”
    (Angelucci, at p. 167; see Koire v. Metro Car Wash (1985) 
    40 Cal. 3d 24
    , 28 (Koire).)
    In light of its broad preventive and remedial purposes,
    courts have recognized that “[s]tanding under the Unruh Civil
    Rights Act is broad.” (Osborne v. Yasmeh (2016) 1 Cal.App.5th
    1118, 1127 (Osborne).) At the same time, we have acknowledged
    that “ ‘a plaintiff cannot sue for discrimination in the abstract,
    but must actually suffer the discriminatory conduct.’ ”
    
    (Angelucci, supra
    , 41 Cal.4th at p. 175.) “In essence, an
    individual plaintiff has standing under the Act if he or she has
    been the victim of the defendant’s discriminatory act.” (Ibid.
    [“plaintiff must be able to allege injury — that is, some ‘invasion
    of the plaintiff’s legally protected interests’ ”].)
    III.
    Our cases addressing related issues under the Unruh Civil
    Rights Act have involved brick-and-mortar establishments, not
    online businesses, and those cases make clear that a plaintiff
    who has transacted with a defendant and who has been subject
    to discrimination has standing under the Act. (See, e.g.,
    
    Angelucci, supra
    , 41 Cal.4th at pp. 175–176.) The question here
    is whether standing under the Act extends to a plaintiff who
    intends to transact, but has not yet transacted, with an online
    business.
    In Koire, a male plaintiff visited several “car washes on
    ‘Ladies’ Day’ and asked to be charged the same discount prices
    as were offered to females. These businesses refused his
    request.” 
    (Koire, supra
    , 40 Cal.3d at p. 27, fn. omitted.) Also, in
    response to a radio advertisement by a nightclub offering free
    5
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    admission to “ ‘girls’ aged 18 to 21,” the plaintiff “went to [the
    nightclub] and requested free admission which was refused.”
    (Ibid.) The plaintiff filed suit under the Unruh Civil Rights Act,
    and the defendants argued that the Act, while prohibiting
    discriminatory     exclusion      of   patrons   from    business
    establishments, does not extend to price discrimination. We
    held that “[t]he Act’s proscription is broad enough to include
    within its scope discrimination in the form of sex-based price
    discounts.” (Koire, at p. 30.) There was no clear indication that
    the plaintiff, beyond requesting the price discounts, had actually
    paid a discriminatory price, and in any event, our opinion did
    not say such payment was required for standing.
    In Angelucci, four men sued a private club under the
    Unruh Civil Rights Act for charging them higher admission fees
    than it charged to women. 
    (Angelucci, supra
    , 41 Cal.4th at
    pp. 164–165.) The plaintiffs had “patronized the club on several
    occasions” and had paid higher fees based on their gender. (Id.
    at p. 165.) The club sought dismissal on the ground that the
    plaintiffs “had not alleged they had asked the club to be charged
    at the same rate as female patrons.” (Ibid.) We held that
    nothing in the text of the Act requires that “before a legal action
    may be filed, the victim of the asserted discrimination must
    have demanded equal treatment and have been refused.”
    (Angelucci, at p. 168.)       Such a requirement “would be
    inconsistent with the purpose of the Act to ‘eradicate’ or
    ‘eliminate’ arbitrary, invidious discrimination in places of public
    accommodation. . . . If businesses are held not to violate the Act
    or inflict injury unless they are challenged by a patron, their
    ordinary practice may revert to discrimination, with special
    exceptions being made for individuals who happen to challenge
    the practice.” (Id. at p. 169.) We declined to read the Act in a
    6
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    manner that would leave businesses free to discriminate “so
    long as these establishments agree to provide equal treatment
    to those customers knowledgeable and assertive enough to
    demand it.” (Angelucci, at p. 169.) We also observed that the
    Act must be understood to afford redress to “persons
    discriminated against on an occasion when there was no one
    present to receive and answer a demand for equal treatment (for
    example, persons encountering, as they did in past decades,
    racially segregated drinking fountains or restroom facilities at
    an unattended structure).” (Angelucci, at p. 170.) The plaintiffs
    had standing, we concluded, because each of them “was
    subjected to, and paid, defendant’s gender-based price
    differential.” (Id. at pp. 175–176; see 
    id. at p.
    170 [“each
    plaintiff presented himself for admittance, paid the price of
    admission, and entered the establishment”].)
    Thus, Koire involved a plaintiff who presented himself for
    admittance and requested equal treatment (without paying the
    discriminatory price), and Angelucci involved plaintiffs who
    presented themselves for admittance and paid the
    discriminatory price (without requesting equal treatment).
    Angelucci confirmed that the facts in both contexts were
    sufficient for standing under the Unruh Civil Rights Act.
    
    (Angelucci, supra
    , 41 Cal.4th at pp. 168–170, 173–175.) As
    noted, we further acknowledged that “ ‘a plaintiff cannot sue for
    discrimination in the abstract, but must actually suffer the
    discriminatory conduct.’ ” (Id. at p. 175.) Beyond that, our
    opinion in Angelucci expressed no view on the irreducible
    minimum required for standing.
    The case before us involves a plaintiff who neither paid a
    fee nor requested equal treatment before leaving the business
    establishment — in this case, a website, not a brick-and-mortar
    7
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    vendor. White contends that his interaction with Square is
    analogous to a plaintiff who intends to patronize a brick-and-
    mortar shop but, upon his attempted entry, sees a sign
    indicating that the business does not offer services to
    individuals based on a protected category of which he is a
    member. According to White, websites and apps on mobile
    devices are akin to “shopping malls” or other physical
    storefronts, and that visiting a website with the intention to use
    its services is equivalent to visiting a brick-and-mortar store
    with the same intention. Square, by contrast, contends that
    White is a plaintiff with “mere knowledge” of a business’s
    allegedly discriminatory practice and is no different than any
    person who hears of discriminatory practices from a news article
    or through word of mouth.
    In resolving this issue, we begin by observing that when a
    person visits a business’s website and encounters a
    discriminatory provision in the business’s terms of service, that
    person has experienced an interaction distinct from merely
    learning about a business’s discriminatory policy or practices
    secondhand. White does not allege that he merely heard or read
    about Square’s discriminatory policy; he makes specific
    allegations detailing his repeated visits to Square’s webpage
    and his examination of its terms and conditions of service. Thus,
    although we agree with Square that mere awareness of a
    business’s discriminatory policy or practices is not enough for
    standing, White has alleged more than mere awareness here.
    In addition, White alleges that he visited Square’s website
    and reviewed its terms of service with the specific intention to
    sign up for Square’s services and to use them in his bankruptcy
    law practice. Angelucci does not squarely address whether this
    is sufficient to establish standing, but our reasoning is
    8
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    suggestive. We made clear that standing under the Unruh Civil
    Rights Act extends to “persons encountering, as they did in past
    decades, racially segregated drinking fountains or restroom
    facilities at an unattended structure” — occasions “when there
    was no one present to receive and answer a demand for equal
    treatment.” 
    (Angelucci, supra
    , 41 Cal.4th at p. 170.) The Act
    does not require a black plaintiff in that situation to make use
    of the blacks-only facility (or make use of the whites-only facility
    in violation of the segregation policy) in order to have standing.
    It is sufficient for a plaintiff to “encounter[]” (Angelucci, at
    p. 170) an unattended facility with the intent to use it. There is
    no doubt that such a plaintiff, even if he or she departed without
    using the facility, could properly claim he or she was “denied
    [equal] rights” and was “aggrieved by the [discriminatory]
    conduct.” (§ 52, subd. (a), (c).)
    The same rule would apply in the case of a person who
    visited and intended to patronize an unattended establishment
    generally open to the public (e.g., a self-serve kiosk) but then
    encountered a sign prohibiting access on the basis of the
    person’s membership in a protected category.             In such
    circumstances, the person would not need to violate or attempt
    to violate the stated exclusionary policy before bringing a claim.
    The high court, adopting a similar rule under title VII of the
    Civil Rights Act of 1964, explained: “If an employer should
    announce his policy of discrimination by a sign reading ‘Whites
    Only’ on the hiring-office door, his victims would not be limited
    to the few who ignored the sign and subjected themselves to
    personal rebuffs. . . . When a person’s desire for a job is not
    translated into a formal application solely because of his
    unwillingness to engage in a futile gesture he is as much a
    victim of discrimination as is he who goes through the motions
    9
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    of submitting an application.”        (Teamsters v. United States
    (1977) 
    431 U.S. 324
    , 365–366.)
    Square notes that Angelucci said “Koire determined that
    injury occurs when the discriminatory policy is applied to the
    plaintiff — that is, at the time the plaintiff patronizes the
    business establishment, tendering the nondiscounted price of
    admission.” 
    (Angelucci, supra
    , 41 Cal.4th at p. 175.)           In
    addition, Square relies on Surrey v. TrueBeginnings, LLC (2008)
    
    168 Cal. App. 4th 414
    (Surrey), which appears to be the only
    appellate case to examine Unruh Civil Rights Act standing in
    the context of an online business.           Surrey involved a
    matchmaking website that “offer[ed] certain free services to
    women who joined.” (Id. at p. 417.) The plaintiff, Steven Surrey,
    “visited TrueBeginnings’s Web site with the intent of utilizing
    its services; after discovering the discrepancy in its charges, he
    did not, however, subscribe to or pay for its services.” (Ibid.)
    The Court of Appeal held that the plaintiff lacked standing to
    claim gender discrimination under the Act: “Because he did not
    attempt to or actually subscribe to TrueBeginnings’s services,
    Surrey did not suffer discrimination in any sense other than ‘in
    the abstract.’ ” (Surrey, at p. 420.) “The mere fact that Surrey
    became aware TrueBeginnings was offering a discount policy for
    women subscribers at the time he accessed its Web site did not
    constitute a denial of his antidiscrimination rights under those
    statutes.    Since Surrey did not attempt to subscribe to
    TrueBeginnings’s services, his interest in preventing
    discrimination is arguably no greater than the interest of the
    public at large.” (Id. at pp. 418–419.) According to Square, just
    as a plaintiff must “tender the purchase price” in order to
    challenge discriminatory pricing (
    id. at p.
    416), a plaintiff must
    show “he patronized the defendant’s business by subscribing to,
    10
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    or signing up for, its service, or by engaging in some other
    transaction making the [terms of service] applicable to him” in
    order to challenge discriminatory exclusion.
    The Court of Appeal in Osborne declined to follow Surrey’s
    “bright-line rule” that “ ‘a person must tender the purchase price
    for a business’s services or products in order to have standing to
    sue it for alleged discriminatory practices relating thereto.’ ”
    
    (Osborne, supra
    , 1 Cal.App.5th at p. 1133, quoting 
    Surrey, supra
    , 168 Cal.App.4th at p. 416.) In Osborne, plaintiff John
    Flowers alleged he visited the defendants’ hotel and was refused
    a room because he was a disabled person who used a licensed
    service dog. (Osborne, at p. 1123.) According to his complaint,
    the defendants insisted that he pay a $300 cleaning fee on top of
    the regular room fee of $80 charged to the general public. (Ibid.)
    Flowers did not pay or offer to pay the fee, and he sued under
    the Unruh Civil Rights Act. The Court of Appeal, upon
    reviewing the case law, concluded that “[t]he application of
    section 51 has not historically turned on whether a plaintiff has
    paid a fee, or, as Surrey stated, ‘tender[ed] the purchase price
    for a business’s services or products.’ ” (Osborne, at p. 1128.)
    Instead, Osborne explained, “[w]hen a person presents himself
    or herself to a business establishment, and is personally
    discriminated against based on one of the characteristics
    articulated in section 51, he or she has suffered a discriminatory
    act and therefore has standing under the Unruh Civil Rights
    Act. . . .   [¶] . . . The cases discussing discrimination
    under sections 51 and 52 do not focus on whether patrons who
    were personally discriminated against have alleged or proved
    that they paid a fee or were subject to unfair pricing before
    bringing a lawsuit.         Indeed, much of the legal history
    surrounding sections 51 and 52 involve plaintiffs who — like
    11
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    Flowers and his family — were refused services, thereby making
    a purchase impossible. To hold that plaintiffs here lacked
    standing would contradict both the language and the intent of
    the Unruh Civil Rights Act.” (Id. at pp. 1133–1134.)
    We believe Osborne states the better view. As noted, our
    opinion in Koire contained no indication that the plaintiff had
    tendered payment for the discriminatory prices of which he
    complained. (See 
    Osborne, supra
    , 1 Cal.App.5th at p. 1132
    [discussing Koire].) And Angelucci recognized that a plaintiff
    “encountering” unattended segregated facilities would have
    standing to sue; the plaintiff need not have made a request for
    equal treatment or actually used the facilities. 
    (Angelucci, supra
    , 41 Cal.4th at p. 170.) Like the plaintiff Flowers in
    Osborne, White visited a business establishment with the intent
    to use its services. The Osborne court required no further step
    of entering into a transaction with the business, and none is
    required here as well.
    Square contends that because its restriction “applies not
    to people, but to transactions,” White “could subscribe, become
    a patron, and stop short of undertaking the transactions
    specifically prohibited by the Seller Agreement. This is not a
    case, then, where the allegedly discriminatory conduct actually
    barred the plaintiff from signing up.” But according to White’s
    complaint, he believed that signing up for Square’s services with
    the intention of using it in his bankruptcy practice would have
    resulted in “discriminatory termination” by Square and would
    have caused him additional injury resulting from damage to his
    “professional reputation and commercial credit.” The letter
    from Square’s counsel to shierkatz RLLP that White cites also
    indicated that subscription to Square’s services under these
    conditions “would be fraudulent.” It is not clear how White could
    12
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    have subscribed to Square’s services in the circumstances here.
    In essence, what White alleges is that because of the
    discriminatory policy stated in Square’s terms of service, he was
    “refused services, thereby making a [subscription] impossible.”
    
    (Osborne, supra
    , 1 Cal.App.5th at p. 1134.)
    Nor do we find persuasive Square’s argument that because
    White did not sign up, he was not actually subject to Square’s
    terms of service and therefore suffered no actual or personal
    injury from any alleged discrimination. This contention takes
    too narrow a view of the harms that the Unruh Civil Rights Act
    is intended to deter and remedy. White elucidates this point
    with the following hypothetical: “Suppose an African-American
    person approaches a brick-and-mortar furniture store,
    intending to buy a bed, and sees a sign in the window that says,
    ‘We sell on credit. (Black people must pay cash.)’ The person
    declines to enter the store. Does that person have standing? Yes
    . . . . And if this person instead goes to the store’s website with
    exactly the same intent, faces exactly the same restriction, and
    declines to agree to the discriminatory term . . . , there is no
    reason why the result should differ. Square would require this
    plaintiff to enter the bricks-and-mortar store, enter into a
    contractual relationship with the owner, and then endure the
    further humiliation of denial of credit — or to sign up on the
    defendant’s website and face the same rebuff when she later
    asks for credit. Neither the deterrent nor the compensatory
    purposes of the Unruh Act would be served by such
    requirements. Indeed, both would be undermined.”
    Square further contends that if a plaintiff has not signed
    up for its services, then in order to have standing “the plaintiff
    must show that the defendant applied its discriminatory policy
    on a particular occasion to prevent him personally from
    13
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    becoming a patron in the first place.” But an individual who
    intends to take a drink at a shopping mall and leaves upon
    encountering unattended segregated fountains, like the
    customer who walks away from the furniture store in White’s
    hypothetical above, has personally experienced the application
    of a discriminatory policy. Similarly here, White alleges he was
    effectively refused service by Square upon visiting its website
    with the intent of subscribing and then encountering its
    allegedly discriminatory terms of service. Our reasoning in
    Angelucci makes clear that in order to have standing, White did
    not need to contact Square to ask for an exception to the stated
    restriction or to verify that the restriction applied to him.
    
    (Angelucci, supra
    , 41 Cal.4th at p. 170.) Such a requirement
    would limit a business’s liability only to individuals who inquire
    and would potentially enable a business to make exceptions to
    its stated policies in order to avoid suit, even as its stated
    policies deter the lion’s share of customers belonging to a
    protected group.
    Finally, Square argues that allowing White to proceed
    would “radically expand the universe of ‘aggrieved’ persons” and
    lead to class actions that include “lead plaintiffs and absent
    class members who did not actually suffer any personal denial
    of equal rights.” In Angelucci, we rejected a similar argument
    concerning abusive litigation, boundless statutory damages, and
    extortionate settlements. 
    (Angelucci, supra
    , 41 Cal.4th at
    p. 178.) While sharing these concerns “to some degree,” we said
    they “do not supply a justification for our inserting additional
    elements of proof into the cause of action defined by the statute.
    It is for the Legislature (or the People through the initiative
    process) to determine whether to alter the statutory elements of
    proof to afford business establishments protection against
    14
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    abusive private legal actions and settlement tactics. It is for the
    Legislature, too, to consider whether limitations on the current
    statutory private cause of action might unduly weaken
    enforcement of the Act or place unwarranted barriers in the way
    of those persons who suffer discrimination and whose interests
    were intended to be served by the Act.” (Id. at p. 179.) We also
    discussed equitable defenses and constitutional limitations on
    statutory penalties as important safeguards. (Id. at pp. 179–
    180.)
    Under the rule proposed here, an individual bringing an
    Unruh Civil Rights Act claim against an online business must
    allege, for purposes of standing, that he or she visited the
    business’s website, encountered discriminatory terms, and
    intended to make use of the business’s services. These
    requirements are sufficient to limit standing under the Unruh
    Civil Rights Act to persons with a concrete and actual interest
    that is not merely hypothetical or conjectural. Square’s
    alternative rule, which in this case may have required White to
    risk committing fraud before being able to bring a claim, would
    not adequately serve the Act’s broad purpose of eradicating
    discriminatory business practices.
    In concluding that White has sufficiently alleged injury for
    Unruh Civil Rights Act standing, our opinion does not preclude
    Square from disputing White’s factual allegations. Square may
    argue in a motion for summary judgment or at trial that White
    did not actually possess a bona fide intent to sign up for or use
    its services. Our standing analysis is limited to the pleadings,
    in which White unequivocally alleges his intention to use
    Square’s services. Nor do we express any view on whether a
    defendant violates the Act by discriminating on the basis of
    occupation or on White’s adequacy as a representative for a class
    15
    WHITE v. SQUARE, INC.
    Opinion of the Court by Liu, J.
    of bankruptcy attorneys excluded from Square’s services. The
    question of an individual plaintiff’s standing under the Unruh
    Civil Rights Act is distinct from the question of that plaintiff’s
    ability to serve as a representative for a class of allegedly
    aggrieved individuals. (See 
    Angelucci, supra
    , 41 Cal.4th at
    pp. 170–171; Weaver v. Pasadena Tournament of Roses (1948)
    
    32 Cal. 2d 833
    , 839 [finding no actionable representative suit
    where the plaintiff sought to represent all persons who stood in
    line for tickets but could not buy one because the question as to
    each individual plaintiff was whether he or she presented
    himself or herself as a “ ‘sober, moral person’ ” and sought
    admittance to the game].)
    CONCLUSION
    We conclude that a person who visits a business’s website
    with intent to use its services and encounters terms or
    conditions that exclude the person from full and equal access to
    its services has standing under the Unruh Civil Rights Act, with
    no further requirement that the person enter into an agreement
    or transaction with the business. We disapprove Surrey v.
    TrueBeginnings, 
    LLC, supra
    , 
    168 Cal. App. 4th 414
    , to the extent
    it is inconsistent with this opinion.
    LIU, J.
    We Concur:
    CANTIL-SAKAUYE, C. J.
    CHIN, J.
    CORRIGAN, J.
    CUÉLLAR, J.
    KRUGER, J.
    GROBAN, J.
    16
    See next page for addresses and telephone numbers for counsel who argued in Supreme Court.
    Name of Opinion White v. Square, Inc.
    __________________________________________________________________________________
    Unpublished Opinion
    Original Appeal
    Original Proceeding XXX on request pursuant to rule 8.548, Cal. Rules of Court
    Review Granted
    Rehearing Granted
    __________________________________________________________________________________
    Opinion No. S249248
    Date Filed: August12, 2019
    __________________________________________________________________________________
    Court:
    County:
    Judge:
    __________________________________________________________________________________
    Counsel:
    Moskovitz Appellate Team, Myron Moskovitz, Christopher Hu; McGrane, William McGrane; Reallaw and
    Michael J. Hassen for Plaintiff and Appellant.
    John C. Colwell for National Association of Consumer Bankruptcy Attorneys as Amicus Curiae on behalf
    of Plaintiff and Appellant.
    Melissa Riess; Linda Kilb; Lindsay Nako and Daniel Nesbit for Disability Rights Advocates, Disability
    Rights Education & Defense Fund, Impact Fund, Civil Rights Education and Enforcement Center,
    Disability Rights California, Disability Rights Legal Center, Law Foundation of Silicon Valley, Legal Aid
    at Work, Legal Services for Prisoners with Children, National Federation of the Blind, National Federation
    of the Blind of California and Public Justice as Amici Curiae on behalf of Plaintiff and Appellant.
    Munger, Tolles & Olson, Fred A. Rowley, Jr., Jeffrey Y. Wu, Jonathan H. Blavin, J. Max Rosen; Wilson
    Sonsini Goodrich & Rosati, Colleen Bal and Joshua A. Baskin for Defendant and Respondent.
    Quinn Emanuel Urquhart & Sullivan, Kathleen M. Sullivan, Diane M. Doolittle and Brett J. Arnold for
    Internet Association as Amicus Curiae on behalf of Defendant and Respondent.
    Counsel who argued in Supreme Court (not intended for publication with opinion):
    Myron Moskovitz
    Moskovitz Appellate Team
    90 Crocker Avenue
    Oakland, CA 94611
    (510) 384-0354
    Fred A. Rowley, Jr.,
    Munger, Tolles & Olson
    350 South Grand Avenue, 50th Floor
    Los Angeles, CA 90071-3426
    (213) 683-9100