P. Ray v. Civil Service Commission of Borough of Darby and Borough of Darby , 131 A.3d 1012 ( 2016 )


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  •              IN THE COMMONWEALTH COURT OF PENNSYLVANIA
    Peter Ray,                              :
    Appellant      :
    :
    v.                         :   No. 215 C.D. 2015
    :
    Civil Service Commission of Borough     :
    of Darby and Borough of Darby           :
    :
    Peter Ray                               :
    v.                         :   No. 359 C.D. 2015
    :   Argued: October 6, 2015
    Civil Service Commission of Borough     :
    of Darby and Borough of Darby           :
    :
    Appeal of: Borough of Darby             :
    BEFORE: HONORABLE BONNIE BRIGANCE LEADBETTER, Judge
    HONORABLE P. KEVIN BROBSON, Judge
    HONORABLE ANNE E. COVEY, Judge
    OPINION BY JUDGE BROBSON                    FILED: January 5, 2016
    Before this Court are the consolidated appeals of Peter Ray (Officer
    Ray) and the Borough of Darby (Borough), from an order of the Court of Common
    Pleas of Delaware County (trial court), which affirmed in part and reversed in part
    an order of the Civil Service Commission of the Borough of Darby (Commission).
    The Commission upheld the Borough’s suspension and termination of Officer
    Ray’s employment for neglect of duty and conduct unbecoming an officer. The
    trial court reversed the Commission’s order to the extent it upheld Officer Ray’s
    suspension without pay and affirmed the Commission’s order to the extent it
    upheld the termination of Officer Ray’s employment. Officer Ray appeals the
    portion of the trial court’s order affirming his termination.        The Borough
    cross-appeals the portion of the trial court’s order reversing Officer Ray’s
    suspension without pay. We now affirm in part and reverse in part.
    I.     BACKGROUND
    The Commission’s findings reveal the events leading to the Borough’s
    suspension and, ultimately, its termination of Officer Ray’s employment with the
    Borough. On February 28, 2012, at 6:03 p.m., Officer Ray, while employed as a
    police officer of the Borough, and two other officers, Officers Aaron Salisbury and
    Keith Parker, responded to a call of a woman yelling at 706 Pine Street. Officer
    Ray approached the residence and spoke to Henry Besson, who owned the home.
    Officers Ray, Salisbury, and Parker and Corporal Joseph O’Donnell entered the
    home and saw an adult woman and a child. When asked about the woman yelling,
    Mr. Besson responded that his intoxicated cousin was yelling earlier in the night.
    Officers Ray, Parker, and Salisbury entered the basement of the residence and
    spoke with an intoxicated woman who appeared to be about twenty years old. The
    woman, later identified as Fepee Kannah, exhibited slurred speech and spoke with
    a heavy accent. Officer Ray could not understand her name when she told him, nor
    did she provide identification. Ms. Kannah told Officer Ray that she lived at
    706 Pine Street and that she was all right. Officer Ray testified that Ms. Kannah
    was not injured, falling down, or in distress. Ms. Kannah told Officer Ray that she
    wanted to dance.
    At 6:09 p.m., Officers Parker and John Ettore responded to a priority
    call concerning a “possible subject with a gun.”      At 6:12 p.m., Officer Ray
    informed the radio room that the police had finished responding to the call at
    706 Pine Street. Officer Salisbury responded to a call for an open door on North
    2
    Ninth Street at 6:20 p.m., and, at 6:23 p.m., Officer Ray indicated that he was
    “right around the corner” from the open door call. At 6:23 p.m., the radio room
    received another call of a woman yelling at 706 Pine Street.                   Officer Ettore
    communicated with the radio room regarding the call. Ten seconds later, Officer
    Ray responded on the radio that “we just came from there, they are putting her to
    bed.” (Reproduced Record (R.R.) at 434a.) The Borough police did not respond
    to the second call concerning 706 Pine Street. At 6:32 p.m., the police received
    another call concerning 706 Pine Street. The caller indicated that the police had
    not responded last time and that there was “something going on” at the residence.
    Officer Parker informed the caller that the police had responded and that the
    woman was all right. Officer Parker responded to 706 Pine Street and informed
    Mr. Besson that he would be cited if the noise did not cease.                             On
    February 29, 2012, the police received another call concerning 706 Pine Street.
    The caller was Ms. Kannah, who indicated that she had been raped. The police
    responded to the call and arrested Mr. Besson and another man, Emmanuel
    Benson. Lieutenant Richard Gibney investigated the alleged rape of Ms. Kannah.1
    Police Chief Robert Smythe conducted an investigation concerning
    Officer Ray’s response to the calls concerning 706 Pine Street. On April 5, 2012,
    Chief Smythe issued Officer Ray a notice of charges pursuant to Cleveland Board
    of Education v. Loudermill, 
    470 U.S. 532
    , 546 (1985) (holding that “public
    employee is entitled to oral or written notice of the charges against him, an
    explanation of the employer’s evidence, and an opportunity to present his side of
    the story”). The notice of charges explained that Officer Ray’s response to the
    1
    Mr. Besson and Mr. Benson were later charged but ultimately acquitted.
    3
    incident may constitute violations of the police department’s rules and regulations,
    neglect of duty, and conduct unbecoming an officer. In support of the charges,
    Chief Smythe explained that Officer Ray failed to take appropriate action upon
    finding that Ms. Kannah was highly intoxicated, that Officer Ray waived Officer
    Ettore off the second call, that Officer Ray did not respond to the second call
    himself after waiving off Officer Ettore, and that Officer Ray failed to properly
    identify Ms. Kannah.
    Officer Ray, represented by counsel, attended a Loudermill hearing on
    April 10, 2012. On April 11, 2012, Chief Smythe issued Officer Ray a notice of
    discipline, providing that Officer Ray’s employment was being suspended without
    pay and that Chief Smythe recommended that the Borough Council terminate
    Officer Ray’s employment. The notice of discipline stated that Officer Ray’s
    conduct violated the police department’s rules and regulations, and constituted
    conduct unbecoming an officer and neglect of duty.         Specifically, the notice
    provided:
    The above-described [conduct] violates the disciplinary
    code contained in the Code of the Borough . . .: conduct
    unbecoming an officer, §§ 24-7.14 and § 24-7.4 –
    concerning repeated violations of departmental rules and
    regulations, or any other course of conduct indicating that
    a member has little or no regard for his responsibility as a
    member of the police department and knowingly and
    willfully making a false entry in any departmental report
    or record; § 24-7.35 concerning failure to take
    appropriate action concerning illegal activity.
    In addition, this conduct constitutes violation of the
    Borough . . . Police . . . Commission Rules and
    Regulations, §§ 503B. (neglect or violation of any
    official duty) and D. (inefficiency, neglect, intemperance,
    disobedience of orders or conduct unbecoming an
    officer).
    4
    (R.R. at 301a.)     Chief Smythe further concluded that Officer Ray’s conduct
    violated
    [the] Borough Police Department[’]s Policy and
    Procedure Manu[a]l §§ 1.75 concerning repeated
    violations of departmental rules and regulations or any
    other course of conduct indicating that a member has
    little or no regard for his responsibility as a member of
    the police department; 4.01 concerning failure to take
    police action when necessary, at any time, in or out of
    uniform, and/or failure to make a written report of same
    to commanding officer[;] 4.25 [concerning f]ailure to
    conduct proper, th[o]rough and complete investigation;
    4.50 concerning failure to properly patrol beat or sector,
    unauthorized absence from assignment, failure to respond
    to radio call, idle conversation or loafing; 20.002
    concerning general responsibilities of members at the
    crime scene.
    (Id. at 301a.) The Borough Council passed a motion to terminate Officer Ray’s
    employment on April 18, 2012, and issued a notice of termination to Officer Ray
    on April 19, 2012. (Id. at 302a.)
    Officer Ray demanded a hearing concerning the suspension and
    termination of his employment pursuant to Section 1191 of the former Borough
    Code, Act of February 1, 1966, P.L. (1965) 1656, formerly 53 P.S. § 46191, which
    was then in effect.2 During the hearing, the Commission heard the testimony of
    Lieutenant Richard Gibney, Detective Corporal Brian Pitts, Chief Smythe, and
    Officer Ray.     The Borough attempted to introduce the written statements of
    Officers Parker, Salisbury, and Ettore, as well as a criminal investigation incident
    2
    Section 1191 of the former Borough Code, along with the other provisions of the
    Borough Code, was repealed by Section 3(2) of the Act of April 18, 2014, P.L. 432, effective
    June 17, 2014. The provisions of the new Borough Code are now found in Title 8 of the
    Pennsylvania Consolidated Statutes, 8 Pa. C.S. §§ 101-3501.
    5
    report. Officer Ray objected to the admission of these documents as hearsay, but
    the Commission did not rule on the admission of the documents during the
    hearings.
    The Commission ultimately sustained the suspension and termination
    of Officer Ray’s employment. The Commission issued an adjudication report in
    which it concluded that Officer Ray had neglected his duty and committed conduct
    unbecoming an officer. The Commission based its conclusion on the following
    facts:
    After the second call to respond to 706 Pine St., Officer
    Ray, as a senior officer, “cancelled the call” by telling
    Officer Ettore that he had already handled the call.
    Officer Ettore, relying on this information from a senior
    officer, did not respond to the second call. Officer Ray
    violated [Borough police department] procedure that is to
    answer every call. Answering this second call was
    Officer Ray’s responsibility. Furthermore, Officer Ray
    was negligent and committed conduct unbecoming for
    failing to take Ms. Kannah into his custody, or to take her
    to the hospital. The officer’s indifference to her
    vulnerable condition destroyed public respect for and
    confidence in the [Borough] police department.
    (Comm’n Adjudication Report at 16.) In so doing, the Commission explained that
    it did not rely on hearsay evidence in reaching this conclusion. The Commission
    made no findings or conclusions with respect to Officer Ray’s failure to identify
    Ms. Kannah. Officer Ray appealed to the trial court. On February 5, 2015, the
    trial court issued an order affirming the termination of Officer Ray’s employment
    and reversing the suspension of Officer Ray’s employment. Officer Ray appeals
    the order of the trial court to the extent it affirmed the termination of his
    employment, and the Borough cross-appeals the order of the trial court to the
    extent it reversed the suspension of Officer Ray’s employment.
    6
    II.    DISCUSSION
    On appeal,3 Officer Ray raises four issues. First, Officer Ray argues
    that the trial court erred in refusing to order the Commission to redact from the
    record the hearsay evidence upon which the Commission did not rely in issuing its
    order. Second, Officer Ray argues that his due process rights were violated where
    (1) he did not receive adequate pre-termination notice nor a pre-termination
    opportunity to be heard; (2) a written statement of charges was not filed with the
    Commission; and (3) the Commission allowed the admission of impermissible
    hearsay evidence. Third, Officer Ray contends that substantial evidence does not
    support the Commission’s findings of fact. Fourth, Officer Ray argues that the
    trial court erred in concluding that the termination of his employment was neither
    excessive nor disparate. In its cross-appeal, the Borough contends that the trial
    court erred in reversing the suspension of Officer Ray’s employment due to its
    conclusion that Chief Smythe did not have the authority to suspend Officer Ray’s
    employment.
    A. Certification of the Record
    We first address Officer Ray’s argument that the trial court erred in
    refusing to order the Commission to redact from the record the hearsay evidence
    upon which the Commission did not rely in issuing its order. Officer Ray contends
    that the trial court could only review the evidence that was actually considered by
    the Commission. In its order, the Commission expressly provided that it did not
    3
    This Court's standard of review of an order of the Commission is limited to considering
    whether substantial evidence supports necessary factual findings, whether an error of law was
    committed, or whether a violation of constitutional rights occurred. 2 Pa. C.S. § 704.
    7
    rely on hearsay evidence in rendering its decision as to the suspension and
    termination of Officer Ray’s employment. According to Officer Ray, the hearsay
    evidence, therefore, should have been redacted from the record before it was
    certified to the trial court.
    “In the event a full and complete record of the proceedings before the
    local agency was made, the court shall hear the appeal without a jury on the record
    certified by the agency.” Section 754(b) of the Local Agency Law, 2 Pa. C.S.
    § 754(b). This Court has defined a “full and complete record” as “a complete and
    accurate record of the testimony taken so that the appellant is given a base upon
    which he may appeal and, also, that the appellate court is given a sufficient record
    upon which to rule on the questions presented.” In re Thompson, 
    896 A.2d 659
    ,
    668 (Pa. Cmwlth. 2005), appeal denied, 
    916 A.2d 636
    (Pa. 2006). “A sufficiency
    claim will not be reviewed on a diminished record, ‘but rather on the evidence
    actually presented to the finder of fact rendering the questioned verdict.’”
    D’Alessandro v. Pa. State Police, 
    937 A.2d 404
    , 410 (Pa. 2007) (quoting
    Commonwealth v. Lovette, 
    450 A.2d 975
    , 977 (Pa. 1982)).
    Here, the Commission was required to certify the record to the trial
    court without redacting any evidence. Officer Ray argued before the trial court
    that substantial evidence did not support the Commission’s findings and that the
    admission of certain hearsay evidence constituted reversible error. The full and
    complete record, including the evidence to which Officer Ray objected, was
    necessary for the trial court to review the issues presented. We, therefore, reject
    Officer Ray’s argument that the trial court erred in refusing to order the
    Commission to redact from the record the hearsay evidence upon which the
    Commission did not rely in issuing its order.
    8
    B. Due Process
    We next address Officer Ray’s argument that his due process rights
    were violated. Specifically, Officer Ray contends that: (1) he did not receive
    adequate pre-termination notice nor a pre-termination opportunity to be heard;
    (2) a written statement of charges was not filed with the Commission; and (3) the
    Commission allowed the admission of impermissible hearsay evidence.
    1. Notice of Intent and Pre-termination Hearing
    Officer Ray argues that his due process rights were violated because
    he did not have adequate notice that his employment may be terminated and
    because his hearing was insufficient to satisfy due process requirements. With
    respect to notice, Officer Ray contends that the language of the April 5, 2012
    notice, informing him that he “may be subject to disciplinary action that could
    affect [his] pay,” was insufficient to put him on notice that the Borough may
    consider the termination of his employment. Similarly, he contends that he was
    not provided with an opportunity to be heard with respect to the termination of his
    employment.
    Due process requires that prior to the deprivation of a property
    interest, such as that which a civil service employee has in his or her employment,
    an employee must have notice and an opportunity to be heard.           
    Loudermill, 470 U.S. at 542
    . The opportunity to be heard prior to the termination of a civil
    service employee’s employment “need not be elaborate.” 
    Id. at 545.
    “In general,
    ‘something less’ than a full evidentiary hearing is sufficient prior to adverse
    administrative action.” 
    Id. The pre-termination
    hearing serves as “an initial check
    against mistaken decisions—essentially a determination of whether there are
    reasonable grounds to believe that the charges against the employee are true and
    9
    support the proposed action.” 
    Id. at 545-46.
    “[D]ue process is satisfied at the
    pre-termination stage, where (1) a post-termination hearing is available to the
    employee, (2) the employee receives oral or written notice of the reasons for
    (eventual) dismissal with explanation of the employer’s evidence, and (3) the
    employee is given an opportunity to present his or her side of the story.” Veit v. N.
    Wales Borough, 
    800 A.2d 391
    , 398 (Pa. Cmwlth. 2002), appeal denied, 
    815 A.2d 635
    (Pa. 2003).
    Here, the Borough complied with the pre-termination due process
    requirements. On April 5, 2012, Chief Smythe issued Officer Ray a notice of the
    charges against him. In the notice, Chief Smythe described in detail Officer Ray’s
    conduct as to the various calls concerning 706 Pine Street and explained the
    evidence against Officer Ray. (R.R. at 295a-97a.) Chief Smythe identified the
    numerous departmental rules and regulations which Officer Ray allegedly violated.
    (Id. at 297a.) The notice further provided that Officer Ray could respond to the
    charges in writing. (Id. at 295a.) On April 10, 2012, Officer Ray, represented by
    counsel, attended a Loudermill hearing, where he had the opportunity to refute the
    charges against him. On April 11, 2012, Chief Smythe issued Officer Ray a notice
    of discipline, in which he explained that Officer Ray’s employment was suspended
    without pay.      (Id. at 298a-301a.)    Chief Smythe indicated that he would
    recommend to the Borough Council that Officer Ray’s employment be terminated.
    This process complied with pre-termination due process requirements, because
    Officer Ray was informed of the charges against him and provided with an
    opportunity to respond to those charges. See 
    Veit, 800 A.2d at 398
    . Despite
    Officer Ray’s arguments, the Borough was not obligated to provide additional
    notice or an additional hearing. Officer Ray had both notice and an opportunity to
    10
    be heard with respect to the potential termination of his employment, and we,
    therefore, reject Officer Ray’s argument.4
    2. Statement of Charges
    Officer Ray next contends that his due process rights were violated
    because no statement of charges was ever filed with the Commission as required
    by Section 1190 of the former Borough Code, Act of February 1, 1966, P.L. (1965)
    1656, formerly 53 P.S. § 46190.5 Section 1190 of the former Borough Code
    provides that “[a] written statement of any charges made against any person . . .
    employed [by the Borough] shall be furnished to such person within five days after
    the same are filed.” Section 1191 of the former Borough Code provides that the
    Commission must conduct a pre-termination hearing “within a period of ten days
    from the filing of charges in writing.” Officer Ray contends that although he
    received notice of the charges against him, the failure of the Borough to file a
    statement of charges with the Commission constitutes a denial of due process.
    Here, Officer Ray received notice of the charges on April 5, 2012,
    five days before his Loudermill hearing on April 10, 2012. As noted above, the
    April 5, 2012, notice of charges and the Loudermill hearing satisfied the
    pre-termination due process requirements.           On April 11, 2012, Chief Smythe
    issued Officer Ray a notice of discipline, and on April 19, 2012, the Borough
    4
    Within this argument, Officer Ray appears to contend that he was deprived of due
    process, because his Loudermill hearing was held before Chief Smythe rather than the Borough
    Council. Officer Ray cites no case law in support of this contention. Because we reverse on
    other grounds, see infra Parts II.C.1-2, we need not address this argument.
    5
    In his brief, Officer Ray cites to the current version of the Borough Code which, as
    noted above, became effective in 2014. Because the process to which Officer Ray objects took
    place in 2012, we base our analysis on the provisions of the former Borough Code.
    11
    Council issued Officer Ray a notice of termination.                   Officer Ray demanded
    hearings after receiving the April 11, 2012, and April 19, 2012, notices regarding
    disciplinary action. The fact that the Borough issued the notice of charges and held
    a Loudermill hearing before the filing of the charges with the Commission is
    irrelevant.6 Officer Ray had sufficient notice of the charges to prepare a defense.
    We, therefore, reject Officer Ray’s argument that his due process rights were
    violated because no statement of charges was ever filed with the Commission.
    3. Hearsay
    Officer Ray next argues that the Commission allowed the admission
    of impermissible hearsay evidence, thereby depriving him of his right to
    cross-examine certain witnesses. Specifically, Officer Ray takes issue with the
    admission of the written statements of Officers Parker, Salisbury, and Ettore, as
    well as a criminal incident investigation report “contain[ing] numerous hearsay
    statements of individuals interviewed for purposes of the criminal investigation.”
    (Officer Ray Br. at 29.)
    Hearsay is a statement that “(1) the declarant does not make while
    testifying at the current trial or hearing; and (2) a party offers in evidence to prove
    6
    Officer Ray contends that “the failure to provide the required statement, in the manner
    prescribed by law constitutes a denial of due process.” (Officer Ray Br. at 25.) In support of this
    proposition, Officer Ray cites Cerceo v. Borough of Darby, 
    281 A.2d 251
    (Pa. Cmwlth. 1971).
    Cerceo, however, is distinguishable from the instant matter. In Cerceo, the appellants were
    never provided with a written statement of the charges against them. Consequently, the
    “appellants were not afforded the opportunity of answering written charges.” 
    Cerceo, 281 A.2d at 252
    . The circumstances in Cerceo unquestionably constituted a deprivation of due process.
    Here, however, Officer Ray experienced no such deprivation. The Borough’s failure to file a
    statement of charges had no effect on Officer Ray’s receipt of notice and an opportunity to be
    heard.
    12
    the truth of the matter asserted in the statement.” Pa. R.E. 801(C). Local agencies,
    however, are not bound by technical rules of evidence, and “all relevant evidence
    of reasonably probative value may be received.” Section 554 of the Local Agency
    Law, 2 Pa. C.S. § 554. Hearsay is admissible in administrative proceedings when
    it is corroborated or otherwise shows indicia of reliability. Unemployment Comp.
    Bd. of Review v. Ceja, 
    427 A.2d 631
    , 640 (Pa. 1981). A finding of fact based
    solely on hearsay evidence does not constitute reversible error if the finding is
    unnecessary to support the adjudication. Davis v. Civil Serv. Comm’n, 
    820 A.2d 874
    , 879 (Pa. Cmwlth. 2003).
    Officer Ray contends that the Commission committed reversible error
    in admitting hearsay evidence,7 yet he fails to identify the Commission’s findings
    of fact that are based solely on hearsay evidence and necessary to the adjudication.
    Rather, Officer Ray’s argument appears to be that because he did not have the
    opportunity to cross-examine the authors of the written statements and the criminal
    incident investigation report, he was deprived of due process. In support of this
    argument, Officer Ray cites Civil Service Commission of the Borough of
    Vandergrift v. Polito, 
    156 A.2d 99
    (Pa. 1959).                   In Polito, the Civil Service
    Commission of the Borough of Vandergrift terminated a police officer’s
    employment because the police officer committed a criminal offense. The police
    officer requested and was granted a hearing. Prior to the civil service commission
    arriving at a decision in the matter, however, the chief of police sent a letter to the
    civil service commission supporting the testimony of a witness against the police
    officer. The civil service commission did not disclose the contents of the letter.
    7
    There is no dispute that the evidence at issue constituted hearsay.
    13
    Further, the civil service commission heard the testimony of an additional witness
    in the absence of the police officer and his counsel. The common pleas court
    affirmed the civil service commission’s termination of the police officer’s
    employment, and the police officer appealed to the Supreme Court of
    Pennsylvania. On appeal, the police officer argued that he was entitled to a
    hearing, that he was entitled to be present at the hearing, and that a record of the
    hearing must be maintained by the civil service commission. The Supreme Court,
    quoting In re Shenandoah Suburban Bus Lines, 
    46 A.2d 26
    , 29 (Pa. Super. 1946),
    explained:
    In hearings before the [civil service] commission all
    parties must be apprised of the evidence submitted, and
    must be given opportunity to cross-examine witnesses; to
    inspect documents and to offer evidence in explanation
    or rebuttal according to well understood rules. In no
    other way can a party maintain its rights, or make a
    defense, or test the sufficiency of the facts to support the
    finding. And while the [civil service] commission is an
    administrative body, and even where it acts in a
    quasijudicial capacity and is not limited by the strict rules
    as to the admissibility of evidence which prevail in suits
    between private parties, the more imperative it is to
    preserve the essential rules of evidence by which rights
    are asserted or defended. Otherwise, even though it
    appeared that the order was without evidence, the
    manifest deficiency could always be explained on the
    theory that the commission had before it extraneous,
    unknown, but presumptively sufficient information to
    support the finding.
    
    Polito, 156 A.2d at 101
    (citations omitted) (emphasis added). The Supreme Court
    further explained that this was not “a case where an administrative tribunal merely
    received some evidence which was hearsay but a case where evidence was secretly
    received and acted upon in clear defiance of the requirement of the statute.” 
    Id. 14 Polito
    is clearly distinguishable from the instant matter.      There,
    evidence was admitted and testimony heard in the absence of the police officer and
    counsel. The Supreme Court in Polito sought to prevent civil service commissions
    from basing their findings of fact on evidence not in the record. Here, Officer Ray
    and his counsel were both present for the hearings concerning the termination of
    Officer Ray’s employment. No evidence was admitted or testimony heard in the
    absence of Officer Ray and his counsel. As noted above, Officer Ray had the
    chance to present a defense against the charges. Although hearsay evidence was
    offered, it was offered in the presence of Officer Ray and his counsel, thereby
    providing an opportunity for Officer Ray’s counsel to object. In fact, Officer
    Ray’s counsel did object to the admission of that evidence, and the Commission
    noted in its adjudication report that it did not consider the hearsay evidence. We,
    therefore, reject Officer Ray’s argument that the Commission committed reversible
    error in admitting hearsay evidence.
    C. Substantial Evidence
    We next address Officer Ray’s argument that substantial evidence
    does not support the Commission’s findings of fact concerning the charges of
    neglect of duty and conduct unbecoming an officer. Substantial evidence is “such
    relevant evidence that a reasonable mind might accept as adequate to support a
    conclusion.” Lewis v. Dep’t of Health, 
    437 A.2d 811
    , 813 (Pa. Cmwlth. 1981). “It
    is well settled that the Commission as fact-finder below is the ultimate arbiter of
    questions of credibility and the weight to be given conflicting evidence.” D’Amato
    v. Dep’t of Gen. Servs., 
    427 A.2d 1287
    , 1288-89 (Pa. Cmwlth. 1981). “[T]his
    Court is not empowered to ‘weigh the evidence or substitute its judgment on
    15
    factual matters for that of the fact finder.’” 
    Id. (quoting Dep’t
    of Pub. Welfare v.
    Mawn, 
    368 A.2d 1316
    , 1319 (Pa. Cmwlth. 1977)).
    1. Neglect of Duty
    Officer Ray argues that substantial evidence does not support the
    Commission’s finding that Officer Ray neglected his duty by “cancelling” a call to
    which the police department should have responded. It is well-settled that “a
    violation of a specific written directive is not a prerequisite to a finding of neglect
    of official duty.” Borough of Edgeworth v. Blosser, 
    672 A.2d 854
    , 857 (Pa.
    Cmwlth.), appeal denied, 
    683 A.2d 885
    (Pa. 1996). Not “every judgmental error
    by a police officer automatically rises to the level of official neglect.” Appeal of
    Appel, 
    606 A.2d 977
    , 980 (Pa. Cmwlth. 1992).
    We agree that substantial evidence does not support this finding.
    During the hearings before the Commission, Officer Ray testified that in response
    to the second call concerning 706 Pine Street, he advised Officer Ettore “that it was
    a drunken female or a female who was intoxicated at the time, and the family was
    supposed to be putting her to bed.” (R.R. at 682a.) Officer Ray explained why he
    responded this way:
    Any time you get a second and third call to an address
    that you were at, it’s pretty much police protocol you get
    on the radio and you let whatever officer is going to that
    call know what you had the first time, to give them a
    heads up as to what was going on earlier so they know at
    least an idea of what they’re getting into.
    (Id.) The information provided by the radio room also reveals that Officer Ray
    stated that “we just came from there they are putting her to bed.” (Id. at 240a.)
    Officer Ray testified that only the corporal or lieutenant has the authority to cancel
    a call, and that Officer Ray did not instruct Officer Ettore to disregard the call. (Id.
    at 681a, 682a-83a.)
    16
    Officer Ettore did not testify before the Commission. Chief Smythe,
    however, testified concerning the call and Officer Ettore’s response. Chief Smythe
    explained that “[Officer] Ettore took the call and [Officer] Ray canceled the call;
    and [Officer Ray] didn’t use the word canceled, but [he] said we’ve already been
    there, they’re putting her to bed. And with that the 911 center clears out the call.”
    (Id. at 643a.) He further testified that Officer Ettore did not respond to the call,
    because “[Officer] Ray took over the call, telling him that he was already there, the
    call was handled.” (Id. at 193a.)
    Chief Smythe’s testimony does not constitute substantial evidence on
    the material factual question of whether Officer Ettore did not respond to the
    second call because he interpreted Officer Ray’s radio communication as a
    cancellation of the second call. Although local agencies, such as civil service
    commissions, are not bound by technical rules of evidence, Section 554 of the
    Local Agency Law, 2 Pa. C.S. § 554, this does not mean that these local
    proceedings are evidentiary free-fire zones. Although the evidentiary standards are
    relaxed in local agency proceedings, there are fundamental rules of law to which
    an agency must adhere to ensure fairness to all parties. For example, in A.Y. v.
    Department of Public Welfare, Allegheny County Children & Youth Services,
    
    641 A.2d 1148
    (Pa. 1994), our Supreme Court considered the use of hearsay
    evidence in administrative proceedings. In A.Y., the Department of Public Welfare
    Office of Hearings and Appeals (Department) conducted an administrative hearing
    concerning the denial of A.Y.’s request for the expungement of A.Y.’s name from
    the Statewide Child Line and Abuse Registry, during which it admitted hearsay
    evidence.   In affirming the denial of A.Y.’s request for expungement, the
    Department based its conclusion solely on hearsay testimony. This Court affirmed
    17
    the denial. A.Y. appealed to our Supreme Court, which, in reversing this Court,
    noted that in other administrative proceedings, this Court had “held that the
    hearsay rule is not a mere technical rule of evidence, but a fundamental rule of law
    which ought to be followed by agencies when facts crucial to the issue are sought
    to be placed on the record and an objection is made thereto.” 
    A.Y., 641 A.2d at 1151
    . The Supreme Court explained that by allowing the Department to rely
    solely on hearsay evidence in child abuse expungement cases, it is “possible for
    accusations of child abuse, as reported by a third party, to constitute sufficient
    substantive evidence to register an individual citizen on a ‘black list’ for all time.”
    
    Id. at 1152.
    Accordingly, the Supreme Court held that uncorroborated hearsay
    evidence cannot support a finding of abuse, unless certain requirements are
    satisfied.
    For purposes of this matter, it is a fundamental rule of law that only
    witnesses with personal first-hand knowledge may testify as to material factual
    issues. See Pa. R.E. 602 (“A witness may testify to a matter only if evidence is
    introduced sufficient to support a finding that the witness has personal knowledge
    of the matter.”); see also William Penn Sch. Dist. v. Dep’t of Educ., Div. of Food
    and Nutrition, 
    902 A.2d 583
    , 588 n.4 (Pa. Cmwlth. 2006) (providing that Pa. R.E.
    602 applies to agency proceedings). Although the Borough called Chief Smythe to
    testify on the crucial factual question of why Officer Ettore did not respond to the
    second call, the Borough elicited no testimony from Chief Smythe as to his
    first-hand knowledge on this subject. Indeed, it seems that the only way Chief
    Smythe could acquire such knowledge is through an out-of-court discussion with
    Officer Ettore himself. This would run afoul of yet another fundamental rule of
    law—i.e. hearsay. Accordingly, Chief Smythe’s testimony cannot be considered
    18
    substantial evidence to support the Commission’s finding on the crucial question of
    whether Officer Ray’s radio communication caused Officer Ettore not to respond
    to the second call.
    Further, Chief Smythe’s testimony concerning the language Officer
    Ray used on the radio does not support the charge of neglect of duty for cancelling
    the call. Chief Smythe’s testimony reveals only that Officer Ray stated that he had
    responded to the call at 706 Pine Street and that the individuals at the residence
    were putting an intoxicated woman to bed. Notably, Chief Smythe did not testify
    that Officer Ray told other officers not to respond.        In the absence of Chief
    Smythe’s testimony, the only evidence regarding the cancelled call is that of
    Officer Ray, who explained that not only did he not cancel the call, but that an
    officer does not have the authority to cancel a call. Accordingly, we reverse the
    order of the trial court affirming the termination of Officer Ray’s employment for
    neglect of duty for cancelling the call.
    Officer Ray also contends that substantial evidence does not support
    the Commission’s finding that Officer Ray neglected his duty by failing to take
    Ms. Kannah into his custody or to the hospital. Specifically, Officer Ray contends
    that there was no evidence presented that Ms. Kannah required medical treatment.
    Officer Ray also contends that although he did not issue Ms. Kannah a summary
    offense citation and take her into custody, his choice not to do so was a proper
    exercise of discretion, and, therefore, insufficient to support a charge for neglect of
    duty.
    We agree that the evidence above does not support a charge of neglect
    of duty for failing to take Ms. Kannah into custody or to take her to the hospital.
    The instant matter is analogous to Appeal of Appel. In Appeal of Appel, a police
    19
    officer made the decision not to deprive a prisoner of his belt or shoelaces prior to
    detaining him in a cell. The prisoner hung himself while he was detained. After
    the death of the prisoner, the Borough of Ambridge’s mayor suspended the police
    officer without pay, and the borough council later suspended the police officer for
    thirty days. The civil service commission upheld the suspension, and the common
    pleas court affirmed.    The police officer appealed to this Court, arguing that
    substantial evidence did not support his suspension for neglect of duty.
    Specifically, he argued that there was no official duty to deprive the prisoner of his
    belt and that “the duty to remove a belt is not so fundamental to a police officer’s
    obligation that failure to do so is neglect when there is no departmental rule on the
    subject.” Appeal of 
    Appel, 606 A.2d at 697
    . We agreed with the police officer.
    We concluded that there was no evidence of written policies or procedures with
    respect to the removal of items from prisoners and that the evidence indicated that
    the choice to remove such items was discretionary. Specifically, “the decision
    regarding whether to remove [the prisoner’s] belt was a matter of [the police
    officer’s] judgment, and he exercised that judgment in the absence of any written
    directives or policy memoranda.” 
    Id. at 699
    (emphasis added).
    Here, the choice regarding whether to take Ms. Kannah into custody
    or to take her to the hospital was a matter within Officer Ray’s discretion. There
    was no evidence of written policies or procedures regarding a police officer’s duty
    in this situation. During the hearing before the Commission, Officer Ray testified
    that upon entering the basement of 706 Pine Street, he encountered a “young
    female” who “appeared intoxicated.” (R.R. at 689a.) Officer Ray spoke to her and
    asked her for her name, but he could not understand her response, because she had
    a thick accent and was slurring her words. (Id. at 743a.) She did not give Officer
    20
    Ray any identification. (Id. at 712a.) Officer Ray asked her to keep the noise level
    down, and she responded that she “just want[ed] to dance.” (Id. at 689a.) She
    informed Officer Ray that she “was all right.” (Id.) There was at least one
    unidentified male in the basement. (Id. at 709a.) Officer Ray testified that he did
    not give Ms. Kannah a summary offense citation, but that it was within his
    discretion to do so.     (Id. at 735a.)    He explained that if he had removed
    Ms. Kannah from 706 Pine Street, he “would have had to bring her to the police
    station,” but that he would later have to take “her back to the house.” (Id. at
    694a-95a.)
    During the hearing before the Commission, Detective Corporal Pitts
    also testified concerning the authority of an officer to take a young, intoxicated
    woman into custody or to take her to the hospital.          Detective Corporal Pitts
    testified that a police officer can place an individual under arrest for underage
    drinking and take the individual to the police department. (Id. at 525a.) He further
    explained:
    Q. If you came across a 19-year-old drunk woman in a
    house full of men where no one knew her name, would
    you leave that woman in the house or would you take her
    to the department to get her identification?
    A. I’d probably take her.
    (Id. at 522a.) Detective Corporal Pitts also testified that he would probably have
    taken Ms. Kannah to the hospital to “check on her well-being.” (Id. at 523a.)
    With respect to hospitalization, Detective Corporal Pitts further testified:
    Q. Would you leave her at the hospital?
    A. It depends on the circumstances, you know. How
    intoxicated is she? Is there someone that can come pick
    her up? How old is she? Does she have a ride? I mean a
    lot of things come in to factor. Each different - - each
    incident is different.
    21
    Q. I would agree. And it all depends on what is
    presented to you or any other officer at the time and what
    discretion that officer, you or any other officer, exercises
    based on what you or another officer is confronted with
    at the time; correct?
    A. I agree.
    (Id. at 523a-24a.)
    The evidence presented to the Commission does not support the
    charge of neglect of duty for failing to take Ms. Kannah into custody or to the
    hospital. Rather, the evidence reflects that Officer Ray had the discretion to issue a
    summary offense citation to Ms. Kannah and to take her into custody. He also had
    the discretion to take her to the hospital. That he did not do so may constitute an
    error of judgment, but this error does not rise to the level of official neglect.
    Accordingly, we reverse the order of the trial court affirming the termination of
    Officer Ray’s employment for neglect of duty for failing to take Ms. Kannah into
    custody or to the hospital.8
    2. Conduct Unbecoming an Officer
    Officer Ray argues that substantial evidence does not support the
    Commission’s finding that Officer Ray engaged in conduct unbecoming an officer
    by failing to take Ms. Kannah into his custody or to the hospital. To show that an
    officer has engaged in conduct unbecoming an officer, “it must be shown that his
    8
    The Borough contends that “[b]y failing to get the name, age and identifying
    information of the young ‘visibly intoxicated’ ‘female’ and other persons at 706 Pine Street
    before clearing the call, Officer Ray left the scene without doing the most elemental police
    work.” (Borough Br. at 35.) While the Commission could have concluded that Officer Ray’s
    failure to identify Ms. Kannah constituted a neglect of duty, the Commission failed to make any
    findings or conclusions concerning this subject. Instead, the Commission based its conclusion
    on Officer Ray’s cancellation of the call and his failure to take Ms. Kannah into custody or to the
    hospital.
    22
    conduct adversely affected the morale or efficiency of the police force or tended to
    destroy public respect for municipal employees and confidence in the operation of
    municipal services.” Kazmarek v. New Bethlehem Borough Council, 
    478 A.2d 514
    , 517 (Pa. Cmwlth. 1984). “To be . . . unbecoming a police officer, conduct
    must only ‘be such as to offend publicly accepted standards of decency.’”
    Borough of Darby v. Coleman, 
    407 A.2d 468
    , 471 (Pa. Cmwlth. 1979) (quoting
    Zeber Appeal, 
    156 A.2d 821
    , 825 (Pa. 1959)). Officer Ray contends that he was
    not the only officer to encounter Ms. Kannah at 706 Pine Street, and, therefore, he
    was not the only officer responsible for the loss of public respect and lowered
    morale of the police department which resulted from the incident.          He was,
    however, the only officer whose employment was terminated.
    Substantial evidence does not exist to support the finding that Officer
    Ray engaged in conduct unbecoming an officer by failing to take Ms. Kannah into
    his custody or to the hospital. During the hearing before the Commission, Chief
    Smythe testified that “[w]ithin the days after this happened, . . . a lot of people
    were milling around, looking at the house. And the initial [caller] was extremely
    upset and he was talking to the neighbors.” (R.R. at 595a.) He explained that he
    had spoken to seven or eight of the neighbors. (Id. at 595a-96a.) Chief Smythe
    stated that the police “were just bombarded with questions, what about - - what
    about what the cops did, how come the cops didn’t respond, what’s going to
    happen to the cops, is this going to get swept under the rug.” (Id. at 596a.) Chief
    Smythe described the neighbors as “extremely upset about the way the police
    handled [the incident], especially with [the initial caller] coming out and saying I
    called, I called, I called, and nobody came.” (Id. at 597a.) With respect to the
    police department’s morale, Chief Smythe testified:
    23
    I mean certainly every member here was upset. It went
    through the department. It was pitting police officer
    against police officer - - not the guys that were involved;
    the squads that were off, but you know, were pointing
    fingers at, you know, [Officer] Ray saying that it wasn’t
    his call, it was [Officer] Ettore’s call.
    (Id. at 598a.)
    As noted above, Officer Ray had the discretion to issue a summary
    offense citation to Ms. Kannah or take her to the hospital. While we understand
    that the community was upset with how the police department responded to the
    incident involving Ms. Kannah, a charge of conduct unbecoming an officer must
    be supported by more than a disagreement with an officer’s exercise of discretion.
    See, e.g., Powell v. Middletown Twp. Bd. of Supervisors, 
    782 A.2d 617
    , 621 (Pa.
    Cmwlth. 2001) (upholding termination of officer’s employment for conduct
    unbecoming officer where officer pointed service weapon at fellow officer in
    public), appeal denied, 
    797 A.2d 918
    (Pa. 2002); Feliciano v. Borough of
    Norristown, 
    758 A.2d 295
    , 297 (Pa. Cmwlth. 2000) (upholding termination of
    officer’s employment for conduct unbecoming officer where officer initiated
    domestic dispute with wife, brandished service weapon, drove wrong way down a
    one-way street, and had to be physically removed to police department); Borough
    of Riegelsville v. Miller, 
    639 A.2d 1258
    , 1262-63 (Pa. Cmwlth.) (concluding that
    termination of police chief’s employment for conduct unbecoming officer was
    supported by police chief’s adultery and failure to pay child support), appeal
    denied, 
    639 A.2d 676
    (Pa. 1994). Officer Ray’s choice not to take Ms. Kannah
    into custody or to the hospital, although it may constitute an error in judgment,
    does not support a charge of conduct unbecoming an officer. Accordingly, we
    reverse the order of the trial court affirming the termination of Officer Ray’s
    24
    employment for conduct unbecoming an officer for failing to take Ms. Kannah into
    custody or to the hospital.
    D. Penalty Modification
    We next address Officer Ray’s argument that the trial court erred in
    concluding that the termination of Officer Ray’s employment was neither
    excessive nor disparate so as to justify a modification of the penalty imposed upon
    Officer Ray. Officer Ray draws attention to the fact that two other officers as well
    as a police supervisor also responded to the call at 706 Pine Street. No disciplinary
    action was taken against at least one of the officers involved in the incident. The
    supervisor’s employment was temporarily suspended and his rank was temporarily
    reduced, but his employment was not terminated. Officer Ray further contends
    that because the charges against him were supported solely by hearsay evidence,
    the trial court erred in concluding that it did not have the authority to modify the
    penalty imposed upon him. Because we reverse the trial court’s order affirming
    the termination of Officer Ray’s employment for neglect of duty and conduct
    unbecoming an officer, we need not address this argument.
    E. Police Chief’s Authority to Suspend Employment
    We next address the Borough’s cross-appeal. The Borough contends
    that the trial court erred in reversing the suspension of Officer Ray’s employment.
    Specifically, the Borough argues that the trial court erred in concluding that Chief
    Smythe did not have the authority to suspend Officer Ray’s employment. Rather,
    the trial court held that under the Borough Code, only the Borough Council and the
    Mayor have the authority to suspend a police officer’s employment.
    Under Section 1121 of the former Borough Code, Act of
    February 1, 1966, P.L. (1965) 1656, formerly 53 P.S. § 46121, the Borough
    25
    Council “may . . . appoint and remove, or suspend, or reduce in rank, one or more
    suitable persons . . . as borough policemen.” The Mayor has “full charge and
    control of the chief of police and the police force, and he shall direct the time
    during which, the place where and the manner in which, the chief of police and the
    police force shall perform their duties,” but the Mayor may “delegate to the chief
    of police . . . supervision over and instruction to subordinate officers in the manner
    of performing their duties.” 
    Id. The Mayor
    also has the authority to suspend
    police officers in limited circumstances:
    In addition to the powers of council to suspend
    policemen, the mayor may, for cause and without pay,
    suspend any policemen until the succeeding regular
    meeting of the council, at which time or thereafter the
    council may . . . suspend, discharge, reduce in rank or
    reinstate with pay, such policemen.
    Section 1124 of the former Borough Code, Act of February 1, 1966, P.L. (1965)
    1656, formerly 53 P.S. § 46124.
    The Borough contends that the Borough Council properly delegated
    the power to suspend a police officer through the Borough’s Civil Service
    Ordinance, adopted in 1985.       Section 505(C) of the Civil Service Ordinance
    provides that “[t]he B[orough Council], or the Chief of Police when the B[orough
    Council] is not in session, may suspend [a police officer] without pay pending the
    determination of the charges against him.” As noted above, the exclusive authority
    to suspend a police officer rests with the Borough Council. Nothing in the former
    Borough Code, however, authorizes the Borough Council to delegate its power to
    suspend a police officer to the police chief. See Section 1121 of the former
    Borough Code. The Mayor has limited authority to temporarily suspend a police
    officer when the Borough Council is not in session, but the former Borough Code
    does not grant the Mayor the power to delegate his or her limited authority to the
    26
    police chief. See Sections 1121 and 1124 of the former Borough Code. Rather,
    the former Borough Code only allows the Mayor to delegate to the police chief his
    or her power to supervise and instruct subordinate officers in the manner of
    performing their duties. Regardless, Section 505(C) of the Civil Service Ordinance
    purports to delegate the Borough Council’s power to suspend the police chief. The
    Borough Council, however, had no authority in the former Borough Code to
    delegate either its own authority to the police chief or to delegate the Mayor’s
    limited authority. We, therefore, reject the Borough’s argument that the trial court
    erred in reversing the suspension of Officer Ray’s employment.9
    III.   CONCLUSION
    Accordingly, we reverse the portion of the trial court’s order affirming
    the termination of Officer Ray’s employment for neglect of duty for cancelling the
    call, neglect of duty for failing to take Ms. Kannah into custody or to the hospital,
    and conduct unbecoming an officer for failing to take Ms. Kannah into custody or
    to the hospital, because substantial evidence does not support these charges. With
    respect to the Borough’s cross-appeal concerning the suspension of Officer Ray’s
    employment, we affirm the trial court’s order, because Chief Smythe did not have
    the authority to suspend Officer Ray’s employment.
    P. KEVIN BROBSON, Judge
    9
    Officer Ray contends that the Commission conducted its proceedings and issued its
    adjudication report in the absence of lawfully adopted and approved rules and regulations.
    Specifically, Officer Ray argues that there is no evidence to show that Section 505(C) of the
    Civil Service Ordinance was properly approved by the Borough Council. Because we conclude
    that the Borough Council did not have the authority to delegate the Mayor’s power to
    temporarily suspend a police officer’s employment, we need not address this argument.
    27
    IN THE COMMONWEALTH COURT OF PENNSYLVANIA
    Peter Ray,                              :
    Appellant      :
    :
    v.                         :   No. 215 C.D. 2015
    :
    Civil Service Commission of Borough     :
    of Darby and Borough of Darby           :
    :
    Peter Ray                               :
    v.                         :   No. 359 C.D. 2015
    :
    Civil Service Commission of Borough     :
    of Darby and Borough of Darby           :
    :
    Appeal of: Borough of Darby             :
    ORDER
    AND NOW, this 5th day of January, 2016, the order of the Court of
    Common Pleas of Delaware County (trial court), is AFFIRMED in part and
    REVERSED in part. The trial court’s order is AFFIRMED to the extent that it
    reversed the Borough of Darby’s (Borough) suspension of Peter Ray’s (Officer
    Ray) employment without pay. The trial court’s order is REVERSED to the extent
    that it affirmed the Borough’s termination of Officer Ray’s employment. The
    Borough is hereby directed to reinstate Officer Ray with back pay from the date of
    his suspension.
    P. KEVIN BROBSON, Judge