S. Justice v. PSP Trooper Lombardo ( 2020 )


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  •         IN THE COMMONWEALTH COURT OF PENNSYLVANIA
    Shiretta Justice                          :
    :
    v.                           :   No. 1439 C.D. 2016
    :   Argued: June 9, 2020
    Pennsylvania State Police                 :
    Trooper Lombardo,                         :
    Appellant        :
    BEFORE: HONORABLE P. KEVIN BROBSON, Judge
    HONORABLE PATRICIA A. McCULLOUGH, Judge
    HONORABLE J. ANDREW CROMPTON, Judge
    OPINION NOT REPORTED
    MEMORANDUM OPINION
    BY JUDGE BROBSON                          FILED: August 11, 2020
    Appellant Pennsylvania State Police (PSP) Trooper Joseph Lombardo
    (Trooper Lombardo) appeals from an order of the Court of Common Pleas of
    Philadelphia County (trial court), dated July 19, 2016. Following a jury trial and the
    trial court’s denial of a post-trial motion filed by Trooper Lombardo, the trial court
    entered a final judgment in favor of Appellee Shiretta Justice (Ms. Justice) and
    against Trooper Lombardo in the amount of $160,000. For the reasons that follow,
    we affirm the trial court’s order.
    I.    BACKGROUND
    Trooper Lombardo was on duty, in uniform, in a marked PSP vehicle
    patrolling I-76 near Philadelphia on November 27, 2013. Ms. Justice was driving
    westbound on I-76 when Trooper Lombardo motioned for her to pull her car over to
    the side of the highway for a vehicle violation. After learning that Ms. Justice was
    driving with a suspended license, Trooper Lombardo requested a tow truck to
    remove her vehicle from the side of the highway and ultimately impound it.1
    Ms. Justice, after her car was towed away, moved to the side of the highway behind
    a barrier as she waited for a friend to give her and her stepson a ride home.
    When Ms. Justice’s transport did not immediately arrive, Trooper Lombardo
    decided that he would place Ms. Justice and her stepson into his patrol car and drive
    them to a safe location off the highway. Trooper Lombardo testified that standing
    on the side of the highway with cars “flying by” was a safety issue, that I-76 was a
    very dangerous road, and that he wanted to put Ms. Justice and her stepson in his
    patrol car so he could drive them to a safe location.
    Ms. Justice refused to get into Trooper Lombardo’s patrol vehicle, so Trooper
    Lombardo forcibly placed her in handcuffs, twisting her arm behind her back in the
    process. Ms. Justice started screaming, twisting around, and pleading with Trooper
    Lombardo. Trooper Lombardo told her to “calm down and stop acting like an
    animal.” (Reproduced Record (R.R.) at 204a.) Approximately one minute later,
    Trooper Lombardo removed her handcuffs and walked away. Ms. Justice and her
    stepson then left the scene in her friend’s car, which had just arrived.2
    Soon thereafter, Ms. Justice submitted an administrative complaint to PSP,
    and PSP’s Bureau of Integrity and Special Standards (or Internal Affairs Division
    (IAD)) conducted an investigation of the incident.                   Upon completion of the
    1
    Section 6309.2(a)(1) of the Vehicle Code, 75 Pa. C.S. § 6309.2(a)(1), requires that “[i]f
    a person operates a motor vehicle . . . on a highway . . . of this Commonwealth while the person’s
    operating privilege is suspended, . . . as verified by an appropriate law enforcement officer . . . ,
    the law enforcement officer shall immobilize the vehicle . . . or, in the interest of public safety,
    direct that the vehicle be towed.”
    2
    Ms. Justice’s stepson video recorded part of the encounter on his mobile phone, and the
    video recordings were viewed by the jury and entered into evidence at the trial.
    2
    investigation, Captain James Raykovitz (Cpt. Raykovitz), Commanding Officer of
    PSP Troop K Philadelphia Headquarters, sent Ms. Justice a letter explaining (in
    relevant part), as follows:
    I have completed my review of Internal Affairs Division
    (IAD) Personnel Investigation # 2013-0777 which was
    conducted as a result of the complaint you filed on
    January 2, 2014. The IAD investigation addressed your
    allegation of misconduct against a trooper under my
    command.
    After reviewing the investigative report, I also listened to
    all recorded interviews and viewed all video files
    associated with this investigation. As a result of this
    review, I have concluded that there was a breakdown in
    effective and accurate communication between you and
    the trooper regarding the arrival of the help you had
    contacted. The extended response time it took for your
    acquaintance to get to the scene placed all of you in a more
    dangerous situation on one of the more dangerous
    highways in the area. While this led to a more stressful
    environment, the actions of the trooper did not violate any
    Department regulations.
    The allegation of misconduct you made against the
    member of the Pennsylvania State Police is[,] therefore,
    Not Sustained. However, Trooper Lombardo will receive
    training to ensure that he handles similar incidents in a
    more succinct fashion.
    (R.R. at 116a (emphasis in original).)
    Ms. Justice then commenced this case by filing a complaint in the trial court,
    naming Trooper Lombardo and PSP as defendants. She later amended her complaint
    to name Trooper Lombardo as the sole defendant and accused him of the following
    intentional torts: (1) assault; (2) battery; (3) invasion of privacy casting in a false
    light; (4) intentional infliction of emotional distress; and (5) false arrest, false
    imprisonment, and abuse of process.
    3
    Trooper Lombardo filed preliminary objections to the amended complaint,
    asserting the defense of sovereign immunity. The trial court overruled Trooper
    Lombardo’s preliminary objections. Trooper Lombardo then filed an answer to the
    amended complaint, asserting that sovereign immunity protected him from liability.
    At the close of discovery, Trooper Lombardo filed a motion for summary judgment,
    again asserting the defense of sovereign immunity. The trial court denied his motion
    for summary judgment without comment or opinion, and the case proceeded to a
    jury trial in March 2016.
    Trooper Lombardo, on the day before the jury trial, filed a bench
    memorandum of law/demurrer seeking to dismiss the claims against him based on
    sovereign immunity. The trial court, prior to the jury panel being sworn in, denied
    Trooper Lombardo’s demurrer and determined that the jury trial would proceed.
    Trooper Lombardo’s attorney then informed the trial court and Ms. Justice’s
    attorneys that Cpt. Raykovitz,3 who wrote a letter to Ms. Justice indicating the
    outcome of the IAD investigation, could not attend the jury trial because he was on
    vacation.4 Trooper Lombardo wanted either to enter Cpt. Raykovitz’s letter into
    evidence or offer testimony that he was “cleared” in the IAD investigation. The trial
    court informed Trooper Lombardo’s attorney that he needed the right witness to
    3
    At the jury trial, the parties’ attorneys referred to “Captain Raykovitz” as “Catherine
    Raykovitz.” (R.R. at 188a, 189a.) Upon completion of the IAD investigation, however, “James
    Raykovitz” signed the letter that was sent to Ms. Justice informing her of its outcome. For
    purposes of this appeal, we are considering Cpt. James Raykovitz to be the author of the letter, as
    well as the person that Trooper Lombardo intended to present as a witness at the jury trial. (R.R.
    at 165a.)
    4
    Trooper Lombardo, in addition to Cpt. James Raykovitz, identified Sergeant James
    Hennigan (Sgt. Hennigan), who worked in the IAD, as a potential trial witness in his January 2016
    settlement memorandum filed with the trial court. (R.R. at 165a.) A potential trial exhibit in that
    same memorandum is also identified as “Sergeant Hennigan’s internal investigation report.”
    (R.R. at 166a.)
    4
    testify about the letter or that he was “cleared” in the IAD investigation, otherwise
    it would be considered hearsay and not admitted into evidence. The jury then entered
    the courtroom, the trial court gave preliminary instructions, the attorneys made their
    opening arguments, and Ms. Justice commenced her case.
    In addition to testifying about the November 27, 2013 incident, Ms. Justice
    testified that she felt “embarrassed, humiliated, disrespected, victimized, and afraid”
    when she was handcuffed in front of her stepson. Ms. Justice stated that she was
    injured during the incident. Her arm was twisted and very sore and her wrists hurt
    because Trooper Lombardo twisted them in a very awkward position. She also
    stated that the handcuffs were tight, and she injured her back. When Ms. Justice was
    asked if she ever hurt her neck or back prior to the incident, she testified that
    in 2011 she was in an accident on a bus that required a few months of medical
    treatment. She also stated that prior to the incident she had sporadic neck and back
    pain, but she was not taking medication for it at the time of the incident.
    Ms. Justice sought medical treatment at Eastern Orthopedics Association. She
    received physical therapy for four to six months and took pain medications for
    several months.     Ms. Justice introduced into evidence the bill from Eastern
    Orthopedics Association in the amount of $8,933. Ms. Justice’s physical therapy
    and pain in her wrist and arm limited her cosmetology work. Ms. Justice introduced
    into evidence a chart establishing $9,095 worth of lost income due to missed
    hairstyling appointments. Ms. Justice also obtained mental health services a few
    days after the incident because she was anxious, depressed, and not sleeping well.
    Ms. Justice received treatment from Anita Gordan Bell, Psy. D., who had been her
    regular therapist for several years prior to the incident. Ms. Justice produced a bill
    5
    from Dr. Bell in the amount of $1,750 that the trial court admitted into evidence.
    Ms. Justice rested her case.
    Trooper Lombardo then moved for judgment as a matter of law on sovereign
    immunity grounds. The trial court denied the motion and stated that it was up to the
    jury to make the factual determination on whether Trooper Lombardo was acting
    within the scope of his employment when he handcuffed Ms. Justice. Trooper
    Lombardo commenced his case.
    Trooper Lombardo, in addition to testifying about the November 27, 2013
    incident, admitted that after the incident he attended additional training on traffic
    stops. Trooper Lombardo admitted that he completed and submitted a “Live-Stop”
    form on the day of the incident. On redirect examination, Trooper Lombardo
    explained that the Live-Stop Program is used exclusively in the City of Philadelphia
    concerning the towing of cars and the Philadelphia Parking Authority.5 On re-cross
    examination, Trooper Lombardo admitted he seized Ms. Justice’s vehicle pursuant
    to the Philadelphia Live-Stop Program. Trooper Lombardo testified that he was not
    familiar with Philadelphia’s Live-Stop policies on whether witnesses have a right to
    refuse transport in a patrol car.
    Trooper Lombardo called PSP Corporal Derek Watford (Cpl. Watford) to
    testify during the trial. Cpl. Watford was assigned to the PSP Belmont Barracks and
    was familiar with the rules governing PSP trooper patrols. Cpl. Watford stated that
    when a car is towed from a limited access highway by a trooper during a traffic stop,
    the trooper cannot leave the car’s occupants on the side of the highway and must
    5
    “Philadelphia’s ‘Live Stop’ Program ‘involves the immediate towing and impoundment
    of vehicles found to be operating in violation of certain state motor vehicle statutes.’” Smith v.
    City of Phila., 
    147 A.3d 25
    , 27 n.3 (Pa. Cmwlth. 2016) (quoting Phila. Parking Auth. v. Am. Fed’n
    of State, Cty., Mun. Employees, Dist. Council 33, Local 1637, 
    845 A.2d 245
    , 246 (Pa.
    Cmwlth. 2004)).
    6
    transport them to a place of safety. Cpl. Watford further testified that this was
    pursuant to PSP’s Field Regulations Manual (FRM), Section 7-2, titled “Prisoner
    Security and Transportation,” subsection 2.03, titled “Prisoner and Vehicle
    Searches,” which establishes that anyone transported in a PSP vehicle “shall be
    searched, patted down for weapons and handcuffed for the safety of the [trooper] as
    well as the individual being transported.” (R.R. at 230a.) The trial court asked if
    there is a specific regulation that discusses not leaving people on the side of the
    highway, and Cpl. Watford replied that there was not a specific regulation, but
    troopers at Belmont Barracks are instructed not to leave people on the side of the
    highway. Trooper Lombardo concluded his case.
    Trooper Lombardo sought a directed verdict based on sovereign immunity.
    The trial court denied the motion on the basis that whether Trooper Lombardo acted
    within the scope of his employment when he handcuffed Ms. Justice was a question
    of fact for the jury to decide. After the attorneys’ closing arguments and the trial
    court’s jury instructions, the jury returned a verdict in favor of Ms. Justice on all her
    claims and awarded her a lump sum of $160,000 in damages.
    Trooper Lombardo filed a motion for post-trial relief, seeking judgment
    notwithstanding the verdict (JNOV) or, in the alternative, a new trial. Trooper
    Lombardo argued that the claims against him were barred as a matter of law because
    of sovereign immunity. Trooper Lombardo claimed that he was entitled to a new
    trial because: (1) the trial court made improper evidentiary rulings that prevented
    him from developing his scope of employment argument; (2) the trial court charged
    the jury incorrectly; and (3) the damages awarded against him were unsupported and
    grossly excessive. The trial court denied Trooper Lombardo’s JNOV motion and
    7
    refused to grant him a new trial. Trooper Lombardo appealed the decision to this
    Court.
    This Court considered Trooper Lombardo’s appeal in Justice v. Lombardo,
    
    173 A.3d 1230
    (Pa. Cmwlth. 2017) (Justice I), rev’d, 
    208 A.3d 1057
    (Pa. 2019)
    (Justice II), wherein Trooper Lombardo argued that he acted within the scope of his
    employment as a trooper with PSP when he handcuffed Ms. Justice after pulling her
    over for traffic violations. We reviewed the Commonwealth’s sovereign immunity
    statute and found that as a matter of law “[a] Commonwealth employee (such as a
    PSP trooper) acting within the scope of his employment or duties is protected from
    the imposition of liability for intentional tort claims by sovereign immunity.”
    Justice 
    I, 173 A.3d at 1238
    . We concluded that, viewing the evidence in the light
    most favorable to Ms. Justice, the record demonstrated that Trooper Lombardo was
    acting within the scope of his employment, and the trial court committed an error of
    law in denying his JNOV motion. We reversed the trial court’s decision to deny
    Trooper Lombardo’s motion for JNOV, and we remanded the case to the trial court
    with instructions to enter judgment in favor of Trooper Lombardo.
    Id. at 1240.
    Ms. Justice appealed our decision to the Pennsylvania Supreme Court.
    On appeal, the Pennsylvania Supreme Court stated that whether the trooper
    was acting within the scope of his employment was a question for the jury, and
    because the jury’s determination was reasonably inferable from the facts, we erred
    in disturbing the trial court’s verdict. The Supreme Court concluded that, viewing
    the evidence in the light most favorable to Ms. Justice as the verdict winner,
    sufficient competent evidence existed upon which the jury could have found that
    Trooper Lombardo acted outside the scope of his employment. Justice 
    II, 208 A.3d at 1057
    . The Supreme Court, therefore, reversed our decision and remanded the case
    8
    to us to decide issues raised by Trooper Lombardo in his initial appeal that we did
    not address in Justice I.
    II. ISSUES
    On remand, Trooper Lombardo argues that the trial court impaired his ability
    to develop a sovereign immunity defense by precluding him from presenting any
    evidence about the progress of the IAD investigation into his conduct, including the
    conclusion that he acted in compliance with PSP regulations. Trooper Lombardo
    claims that the trial court committed an error of law and abused its discretion when
    it denied him a new trial because the trial court’s scope-of-employment instruction
    to the jury was tainted by an illogical, unwarranted, and confusing legal
    pronouncement. Trooper Lombardo submits that he is entitled to a new trial on the
    merits, or in the alternative, solely on damages, because the verdict in favor of
    Ms. Justice was unsupported by the evidence, and is so excessive that it appears to
    have been based on prejudice, passion, or another improper factor.
    III. DISCUSSION
    We begin by reviewing the law as it relates to our review of a trial court’s
    denial of a party’s motion for a new trial. “It is a fundamental and longstanding
    precept that the decision to order a new trial is one that lies within the discretion of
    the trial court.” Coker v. S.M. Flickinger Co., Inc., 
    625 A.2d 1181
    , 1184 (Pa. 1993).
    “‘The grant of a new trial is an effective instrumentality for seeking and achieving
    justice in those instances where the original trial, because of taint, unfairness[,] or
    error, produces something other than a just and fair result, which, after all, is the
    primary goal of all legal proceedings.’” Harman ex rel. Harman v. Borah, 
    756 A.2d 1116
    , 1121 (Pa. 2000) (quoting Dornon v. McCarthy, 
    195 A.2d 520
    , 522 (Pa. 1963)).
    A review of a denial of a new trial requires the same analysis as a review of a grant.
    9
    Id. at 1122.
    An appellate court must follow a two-step analysis for review of a trial
    court’s determination to grant or deny a new trial.
    Id. The appellate court
    must first
    examine the trial court’s decision to determine if a mistake occurred.
    Id. If a mistake
    occurred, the appellate court must determine whether the trial court abused its
    discretion or committed legal error in ruling on the request for a new trial.
    Id. at 1123.
    “A finding by an appellate court that it would have reached a different
    result than the trial court does not constitute a finding of an abuse of discretion.”
    Id. “The moving party
    must demonstrate that he or she suffered prejudice from the
    mistake.” Carletti v. Dep’t of Trans., 
    190 A.3d 766
    , 780 (Pa. Cmwlth. 2018), appeal
    denied, 
    204 A.3d 370
    (Pa. 2019). “Where the record adequately supports the trial
    court’s reasons and factual basis, the court did not abuse its discretion.”
    Id. Not every mistake
    by a trial court warrants a new trial, and a court will not
    reverse a decision for harmless error.          Paley v. Trautman, 
    177 A. 819
    , 820
    (Pa. 1935). “It is well settled that ‘an appellate court has the ability to affirm a valid
    judgment or verdict for any reason appearing as of record.’” Cmwlth. v. Allshouse,
    
    36 A.3d 163
    , 182 (Pa. 2012) (quoting Cmwlth. v. Parker, 
    919 A.2d 948
    , 848
    (Pa. 2007)), cert. denied, 
    569 U.S. 972
    (2013). “The doctrine of harmless error is a
    technique of appellate review designed to advance judicial economy by obviating
    the necessity for a retrial where the appellate court is convinced that a trial error was
    harmless beyond a reasonable doubt. Its purpose is premised on the well-settled
    proposition that ‘[a] defendant is entitled to a fair trial but not a perfect one.’”
    Cmwlth. v. Thornton, 
    431 A.2d 248
    , 251 (Pa. 1981) (quoting Lutwak v. U.S.,
    
    344 U.S. 604
    , 619 (1953)).
    10
    A. Sovereign Immunity Defense
    With this framework in mind, we must first review Trooper Lombardo’s
    sovereign immunity defense as it relates to the trial court’s alleged errors in this case.
    Pennsylvania law affords sovereign immunity to “[t]he Commonwealth, and its
    officials and employees acting within the scope of their duties.” 1 Pa. C.S. § 2310.
    Pursuant to Section 8521 of the Judicial Code, 42 Pa. C.S. § 8521, “[a]n employee
    of the Commonwealth (such as [a PSP trooper]), acting within the scope of his
    employment or duties, is protected from the imposition of liability for intentional tort
    claims by sovereign immunity.” Holt v. Nw. Pa. Training P’ship Consortium, Inc.,
    
    694 A.2d 1134
    , 1140 (Pa. Cmwlth. 1997) (emphasis added). Further, “willful
    misconduct does not vitiate a Commonwealth employee’s immunity because
    sovereign immunity protects a Commonwealth employee acting within the scope of
    his or her employment from liability, even for intentional acts which cause emotional
    distress.” 
    Holt, 694 A.2d at 1140
    (emphasis added). Whether a person acted within
    the scope of employment is ordinarily a question for the jury. Orr v. William J.
    Burns Int’l Detective Agency, 
    12 A.2d 25
    , 27 (Pa. 1940).
    Trooper Lombardo argues that “[o]ne lesson to be drawn from the Supreme
    Court’s decision in [Justice II] is that determining whether a person’s actions were
    indeed within the scope of employment (for sovereign immunity purposes or
    otherwise) can be quite complicated.” (Appellant’s Supplemental Reply Brief at 2.)
    Trooper Lombardo submits:
    If an employer has independently concluded (especially
    pre-litigation) that an employee’s conduct was acceptable,
    that suggests that the conduct in question, by the
    employee, was within the scope of employment. This is
    why Trooper Lombardo wanted to elicit evidence
    regarding [PSP’s] disposition of Ms. Justice’s complaint
    against him, finding in his favor. The trial court’s refusal
    11
    to allow him to do so—when cross-examining Ms. Justice,
    or when testifying himself, or both—was erroneous. That
    error . . . must be rectified through the grant of Trooper
    Lombardo’s new trial request.
    (Id. at 3 (footnotes omitted)). Trooper Lombardo also contends that the jury was left
    with the false impression that PSP neglected to complete an investigation on
    Ms. Justice’s complaint or inform her of the result of the investigation. (Appellant’s
    Brief at 28.) While Ms. Justice explicitly recognizes that Trooper Lombardo’s
    “purpose” in bringing up the IAD investigation was to clarify his immunity defense,
    she also argues that any investigation-related testimony elicited by the defense
    would have amounted to inadmissible hearsay. (Appellee’s Brief at 12, 13.) The
    trial court agreed with Ms. Justice’s argument. (Trial Ct. Op. at 8-10.)
    1. PSP Investigation Letter
    In determining whether the trial court’s evidentiary decisions were “mistakes”
    that affected Trooper Lombardo’s ability to develop his sovereign immunity
    defense, we begin with the admissibility of Cpt. Raykovitz’s letter to Ms. Justice
    about the IAD investigation. Trooper Lombardo’s attorney, during the
    cross-examination of Ms. Justice, attempted to have her authenticate the letter she
    received from Cpt. Raykovitz concerning the outcome of her complaint to the IAD.
    (R.R. at 208a.) Without allowing Ms. Justice to authenticate the letter, the trial court
    ruled that the letter was hearsay. (Id. at 209a.) “‘Hearsay’ means a statement
    that (1) the declarant does not make while testifying at the current trial or hearing;
    and (2) a party offers in evidence to prove truth of the matter asserted in the
    statement.” Pa. R.E. 801(c). “‘Statement’ means a person’s oral assertion, written
    assertion, or nonverbal conduct if the person intended it as an assertion.”
    Pa. R.E. 801(a).    “‘Declarant’ means the person who made the statement.”
    Pa. R.E. 801(b). Generally, hearsay is not admissible except as provided under
    12
    the Pennsylvania Rules of Evidence, by other rules prescribed by the Pennsylvania
    Supreme Court, or by statute. Pa. R.E. 802. There are numerous exceptions to the
    hearsay rule set forth in Pa. R.E. 803, but, for purposes of our decision in this case,
    we focus on whether the situations at issue meet the hearsay definition.
    Cpt. Raykovitz, as stated in his letter to Ms. Justice, reviewed the IAD
    investigation, listened to all recorded interviews, and viewed all the video files
    associated with the investigation. After his review, Cpt. Raykovitz concluded
    that: (1) there was a breakdown in effective and accurate communication between
    Trooper Lombardo and Ms. Justice regarding the arrival time of Ms. Justice’s
    acquaintance to give her a ride; (2) the extended response time placed Ms. Justice,
    her stepson, and Trooper Lombardo in a more dangerous situation on an already
    dangerous highway; (3) Trooper Lombardo’s actions did not violate any PSP
    regulations; and (4) while not sustaining Ms. Justice’s complaint allegations,
    Trooper Lombardo would receive training to ensure that he handles similar incidents
    in a more succinct fashion. (R.R. at 116a.) In this case, had Cpt. Raykovitz not
    been on vacation the day of the jury trial, he would have testified about the IAD
    investigation and how he reached his conclusions without the need for the letter to
    be entered into evidence.6
    6
    We agree with the trial court that due to the absence of Cpt. Raykovitz at the jury trial, if
    Trooper Lombardo’s attorney wanted to provide the jury with information about Cpt. Raykovitz’s
    investigation, he could have called another person to testify at trial who had direct knowledge and
    was involved with the investigation. (Trial Ct. Op. at 9.) Interestingly, Trooper Lombardo listed
    Sgt. Hennigan as a potential trial witness in his January 2016 settlement memorandum filed with
    the trial court, and Sgt. Hennigan appears to have been directly involved in the IAD investigation.
    (R.R. at 165a, 166a.) While we can only speculate why Sgt. Hennigan did not testify at the trial,
    we note that Trooper Lombardo’s attorney neither requested that the trial court postpone the jury
    trial until Cpt. Raykovitz or Sgt. Hennigan became available to testify, nor did he procure a
    subpoena for Cpt. Raykovitz to testify notwithstanding his vacation.
    13
    Throughout the jury trial, Trooper Lombardo’s attorney attempted various
    methods to get the results of the IAD investigation and Cpt. Raykovitz’s conclusions
    into evidence.      In this instance, the trial court properly concluded that
    Cpt. Raykovitz’s letter was hearsay. The declarant, Cpt. Raykovitz, who did not
    testify at the jury trial, made statements in his letter to Ms. Justice that her complaint
    against Trooper Lombardo was not sustained, and Trooper Lombardo attempted to
    offer into evidence at trial those out-of-court statements to prove the truth of the
    statements. We conclude, therefore, that the trial court did not err by refusing to
    allow Cpt. Raykovitz’s letter into evidence, because the statements therein
    constituted inadmissible hearsay.
    2. Ms. Justice’s Testimony
    Next, we review the trial court’s ruling as it relates to Ms. Justice’s testimony
    involving the conclusions of the IAD investigation of her complaint. Ms. Justice
    testified on direct examination that the day after the incident she filed a complaint
    with PSP. (R.R. at 207a.) On cross-examination, Ms. Justice admitted that she was
    interviewed by an IAD officer, that he asked her about the entire incident, and that
    he watched the videos of the incident in her presence. (R.R. at 208a.) When
    Trooper Lombardo’s attorney asked Ms. Justice if she knew the outcome of her PSP
    complaint, Ms. Justice’s attorney objected to the potential answer as hearsay.
    (Id. at 208a, 209a.) The trial court sustained the objection. (Id. at 209a.) Trooper
    Lombardo argues that the trial court erred in sustaining Ms. Justice’s hearsay
    objection and directs our attention to three Pennsylvania Supreme Court cases to
    support his argument that Ms. Justice’s response to the question would not constitute
    hearsay.
    14
    Trooper Lombardo first directs our attention to Commonwealth v. Sampson,
    
    311 A.2d 624
    (Pa. 1973), wherein the appellant was found guilty of burglary,
    murder, and aggravated robbery of the decedent who was found lying on the floor
    behind the counter of his grocery store suffering from numerous fatal knife wounds.
    
    Sampson, 311 A.2d at 625
    . The appellant signed a statement which was admitted
    into evidence at trial that described the incident of decedent’s death, alleging that a
    friend named Mingo also participated in the crimes. At the jury trial, a police
    detective testified on redirect examination, over the objections of the appellant’s
    attorney, that he spoke with Mingo and Mingo denied participating in the crime.
    On appeal, the appellant argued that the detective’s testimony about what
    Mingo said to him was hearsay. The Pennsylvania Supreme Court disagreed and
    held that “[t]estimony as to an out-of-court statement is not hearsay if offered to
    prove, not that the content of the statement was true, but that the statement was
    made.”
    Id. at 626.
    The Supreme Court reasoned that the statements by Mingo that
    “he was not involved in the killing of the decedent were offered not for their
    truthfulness, but to show that the statements were made, thus explaining, in part,
    why the police did not arrest and charge ‘Mingo.’”
    Id. Trooper Lombardo next
    directs the Court’s attention to Harmon v. Mifflin
    County School District, 
    713 A.2d 620
    (Pa. 1998), wherein the school district
    terminated Harmon’s employment based on improper conduct when he provided
    money for marijuana to another district employee named Wagner.                Harmon
    challenged the termination decision. At his hearing, it was revealed that the district
    superintendent’s inquiry into the matter was prompted by his receipt of a copy of a
    PSP criminal complaint and arrest warrant filed against district employee Wagner,
    charging him “with conspiring with several individuals to possess and deliver
    15
    marijuana.” 
    Harmon, 713 A.2d at 621
    . The criminal complaint included the name
    of another district employee, Osborne. The superintendent testified at Harmon’s
    administrative hearing that when he confronted Wagner the day after his arrest, he
    freely admitted the allegations were true and ultimately provided the superintendent
    with Harmon’s name as a participant in the crime. Similarly, the superintendent
    spoke with Osborne, who implicated Harmon as a past purchaser from Wagner and
    an observed visitor at Wagner’s home.
    The superintendent testified at the hearing regarding the statements of Wagner
    and Osborne. Harmon’s attorney objected to the superintendent’s testimony on
    hearsay grounds. In response, the district argued that the testimony about the
    superintendent’s interviews with Wagner and Osborne was being offered as
    background information relevant to the circumstances of the superintendent’s
    confrontations with Harmon and “not for the truth of any out[-]of[-]court statement
    referenced therein.”
    Id. at 622
    . 
    The Supreme Court agreed with the district and
    clarified that “[o]ut[-]of[-]court statements may be admitted as background
    information and their use in this regard is not hearsay. The truth of the statements
    admitted is immaterial as they are offered for their effect on the hearer to explain his
    response thereto.”
    Id. at 622
    n.2 (citing 
    Sampson, 311 A.2d at 626
    ).
    Trooper Lombardo lastly directs our attention to Commonwealth v. Jacobs,
    
    284 A.2d 717
    (Pa. 1971), cert. denied, 
    409 U.S. 856
    (1972), wherein the appellant,
    who was found guilty by a jury of first-degree murder and aggravated robbery,
    appealed his sentence of life imprisonment. During the appellant’s jury trial, a
    witness, who lived within a block of the victim’s store, testified that “she saw
    appellant approximately fifteen minutes before she heard from her father that [the
    victim] had been shot.” 
    Jacobs, 284 A.2d at 719
    . The appellant argued that the
    16
    witness’s statement was hearsay. The Supreme Court disagreed, concluding that
    “[i]t was not offered to prove the truth asserted by the out-of-court declarant, her
    father[,] . . . [and] [t]he hearsay rule has no application where the question is whether
    certain things were said or written by a third person and not whether they are true.”
    Id. The logic of
    Sampson, Harmon, and Jacobs, persuades us to focus on the
    purpose of the questions and statements to be elicited—if the goal of the questions
    is to prove the truth of the matter asserted in the out-of-court statements intended to
    be elicited, then the questions elicit hearsay testimony.         In the present case,
    Trooper Lombardo argues that he wanted the jury to be aware that the IAD
    investigated Ms. Justice’s complaint and reached a determination about its merits.
    Ms. Justice, who was testifying at the jury trial, had personal knowledge about the
    investigation’s outcome because she received a letter from Cpt. Raykovitz,
    informing her that her complaint was not sustained. Trooper Lombardo contends
    that the purpose of Ms. Justice’s in-court statement was to prove that PSP did not
    ignore her complaint, and in this instance, it was not offered for the purpose of
    proving that Cpt. Raykovitz’s conclusion was correct. He further contends that if
    Trooper Lombardo’s attorney followed-up his question to Ms. Justice with questions
    seeking to prove that Cpt. Raykovitz was correct in his determination that her
    complaint was not sustained, then questions would seek to elicit hearsay, but that is
    not what occurred in this case. Even if we were to agree with Trooper Lombardo
    that the intent behind the line of questioning was to inform the jury that PSP did not
    ignore Ms. Justice’s complaint, we would still conclude that any mistake on the part
    of the trial court that may have left the jury with the false impression that PSP
    17
    neglected to complete an investigation of Ms. Justice’s complaint constituted
    harmless error. Any resulting prejudice to Trooper Lombardo was de minimis.
    First, although Trooper Lombardo was the subject of the investigation, he had
    no power to determine how the IAD would conduct the investigation, and there is
    no evidence in the record that, beyond his involvement in the incident, he influenced
    the outcome of the investigation. By the time of trial, PSP was no longer a party to
    the action. Accordingly, even if we assume that the jury inferred from the evidence,
    or lack thereof, a deficient investigation by the IAD, we are not persuaded that the
    jury held Trooper Lombardo accountable for that deficiency in evaluating
    Ms. Justice’s claims against him.
    Second, when taking into consideration whether the jury got a false
    impression that PSP neglected to do an investigation, we note that there were many
    other facts for the jury to reconcile in reaching its verdict on whether
    Trooper Lombardo acted within the scope of his employment. Among the facts the
    jury needed to consider were: (1) the reason Trooper Lombardo was stopping
    Ms. Justice; (2) the demeanor of both parties during their interaction; (3) the
    sequence of events and conversations leading up to the physical interaction between
    Trooper Lombardo and Ms. Justice; (4) whether Trooper Lombardo was required to
    transport or handcuff Ms. Justice; and (5) the amount of force Trooper Lombardo
    used against Ms. Justice when handcuffing her. Considering the multitude of facts
    involved in the jury’s verdict, whether the jury falsely believed that PSP neglected
    to investigate Ms. Justice’s claims constituted harmless error. We conclude that any
    potential mistake on the part of the trial court amounted to a harmless error, and its
    decision to deny Trooper Lombardo a new trial was not an abuse of discretion.
    18
    3. Trooper Lombardo’s Testimony
    We next review the trial court’s evidentiary rulings as they relate to
    Trooper Lombardo’s testimony.             On direct examination, Trooper Lombardo’s
    attorney asked Trooper Lombardo whether he learned that Ms. Justice filed a
    complaint about the incident against him with PSP, to which he replied “yes.”
    (R.R. at 215a.)      The attorney also asked Trooper Lombardo if he knew what
    happened with that complaint and what discipline, if any, resulted from the incident.
    (Id.) Ms. Justice’s attorney objected to the questions, and the trial court and
    attorneys went to sidebar. (Id.) The trial court construed the objection to be based
    on relevance (not hearsay), and the following discussion occurred:
    [Trooper Lombardo’s Attorney]: The relevance is that it’s
    showing that he was in compliance with the law. He
    wasn’t disciplined. This isn’t a hearsay issue.[7] The prior
    issue. This is to find out if he was disciplined. I am telling
    him to speak about a document. He would know.
    The Court: What is the relevance? This is a separate
    hearing with different—what is the standard of proof?
    What is the cross-examination? Is it an open hearing? Is
    the complaining person allowed to be present? None of
    those protections are there and it’s just not going to be
    allowed. It’s a different kind of proceeding altogether.
    You’re trying to bolster his credibility by showing is [sic]
    that within his employee/employer organization, they took
    no action against him or that they did not find him what?
    Violation of what? What are the charges? What is the
    7
    Trooper Lombardo argues, in part, that the trial court improperly excluded the testimony
    as hearsay. (Appellant’s Supplemental Reply Brief at 5.) We agree with Trooper Lombardo that
    the testimony would not be hearsay, as Trooper Lombardo had first-hand knowledge as to what
    his employer concluded in the investigation of Ms. Justice’s complaint and whether he was subject
    to discipline. Although the trial court incorrectly referred to the testimony as hearsay, it appears
    that the trial court also excluded the testimony based on relevancy and potential prejudice. Thus,
    if the trial court properly excluded the evidence based on relevancy and prejudice, then any error
    in improperly excluding it based on hearsay would be harmless.
    19
    investigation? We don’t know all that, and it’s hearsay
    because the investigating officer isn’t here. And can you
    even tell me what was the, quote, finding?
    [Trooper       Lombardo’s           Attorney]:       Yeah.
    Unsubstantiated.[8] This is all relevant because it goes to
    scope of employment. The weight of it you can attack on
    cross-examination.
    ....
    The Court: I think all we know is that they ended up taking
    no disciplinary action against him, and I don’t think it
    anticipates any of those other questions. So for all of those
    reasons, as well as the fact this is an entirely different
    proceeding with different procedural safeguards, et cetera,
    I’m not allowing it.
    (Id. at 216a.) Trooper Lombardo’s attorney then asked him if he believed his action
    complied with policy, to which Ms. Justice’s attorney objected, and the trial court
    sustained the objection. (Id. at 216a, 217a.) Because the crux of the trial court’s
    decision relates to the relevance of the IAD’s determination that Ms. Justice’s
    complaint was not sustained, we will briefly review what constitutes relevant
    evidence and when it can be excluded as unfairly prejudicial.
    “Evidence is relevant if: (a) it has any tendency to make a fact more or less
    probable than it would be without the evidence; and (b) the fact is of consequence
    in determining the action.” Pa. R.E. 401. “Whether evidence has a tendency to make
    a given fact more or less probable is to be determined by the court in the light of
    reason, experience, scientific principles and other testimony offered in the case.”
    8
    Cpt. Raykovitz’s letter stated that Ms. Justice’s complaint was “not sustained.” Trooper
    Lombardo’s attorney uses the term “unsubstantiated.” (R.R. at 140a, 216a.) While the term used
    does not influence our decision in the case, we will use Cpt. Raykovitz’s language of “not
    sustained” instead of “unsubstantiated” unless we are directly quoting a passage from the trial
    transcript.
    20
    Pa. R.E. 401, Comment. A court, however, “may exclude relevant evidence if its
    probative value is outweighed by a danger of one or more of the following: unfair
    prejudice, confusing the issues, misleading the jury, undue delay, wasting time, or
    needlessly presenting cumulative evidence.” Pa. R.E. 403. “‘Unfair prejudice’
    means a tendency to suggest [a] decision on an improper basis or to divert the jury’s
    attention away from its duty in weighing the evidence impartially.” Pa. R.E. 403,
    Comment.
    Evidence concerning the outcome of the IAD’s investigation and its finding
    that Ms. Justice’s complaint was not sustained is relevant evidence because it
    bolsters Trooper Lombardo’s defense that he did nothing wrong based on his
    employer’s review of the incident. The outcome, therefore, could be of consequence
    to the jury in determining whether his actions were within the scope of his
    employment. A trial court, however, is empowered to exclude relevant evidence
    when the probative value is outweighed by confusing the issues or misleading the
    jury. Antonini v. W. Beaver Area Sch. Dist., 
    874 A.2d 679
    , 687 (Pa. Cmwlth. 2017).
    In the present case, the trial court’s focus in preventing Trooper Lombardo from
    testifying about the IAD investigation and its conclusion concerned the procedural
    process the IAD utilized in reaching its determination that Ms. Justice’s complaint
    was not sustained. The trial court had process concerns with the IAD investigation,
    particularly about the standard of proof and the right to cross-examine witnesses, the
    “openness” of the IAD’s hearing, the right of the complaining party to be present,
    and the “findings” of the decision maker. The trial court was also concerned that
    providing the IAD’s investigation determination to the jury could divert the jury’s
    attention away from weighing the evidence presented in court as to whether Trooper
    Lombardo acted within the scope of his employment.
    21
    The trial court has broad discretion in making evidentiary rulings during trial.
    Thomas v. City of Phila., 
    804 A.2d 97
    , 107 (Pa. Cmwlth. 2002).                Neither
    Cpt. Raykovitz nor any individual involved in conducting the IAD investigation was
    called to testify, and, consequently, no one could be questioned about the process
    leading to the IAD’s investigation and its conclusion that Ms. Justice’s allegations
    were not sustained. We, therefore, conclude that the trial court did not err or abuse
    its discretion by refusing to allow evidence of the IAD’s investigation and
    conclusion to be presented through the testimony of Trooper Lombardo.
    Trooper Lombardo next argues that the trial court erred in allowing
    Ms. Justice’s attorney to ask him questions about training following the IAD
    investigation. Specifically, on cross-examination, Ms. Justice’s attorney asked
    Trooper Lombardo if, after the incident, he attended training for how to conduct
    traffic stops. (R.R. at 223a.) Trooper Lombardo replied that he did have training,
    and it was called “The First Contact.” (Id.) Trooper Lombardo’s attorney objected
    after the answer, arguing that training of Trooper Lombardo after the incident was
    an area the trial court previously ruled could not be discussed. (Id. at 223a-224a.)
    Trooper Lombardo’s attorney argued that Ms. Justice’s attorney’s question to him
    opened the door to allow Trooper Lombardo’s attorney to ask questions about it on
    redirect examination. (Id. at 224a.) The trial court previously ruled that the parties
    could not get into the substance of the discipline or whether Trooper Lombardo was
    disciplined, and the trial court stated that the question to Trooper Lombardo did
    “seem to insinuate this was a disciplinary measure of some sort.” (Id.)
    The following exchange occurred between the attorneys and the trial court:
    [Trooper Lombardo’s Attorney]: It was the result of the
    investigation that followed afterwards. So is the door open
    on this? I need to know so I don’t cross that.
    22
    The Court: It wasn’t because he was disciplined but that
    might have been left questionable to the jury. If [Ms’
    Justice’s attorney] does not do it himself, I will allow you
    on redirect to say this is a yes or no question. Were you
    disciplined by your—by [PSP]? Is the reason that you
    went to the officer training course, whatever it is, because
    you have been disciplined by the police, by [PSP]? Yes or
    No.
    [Ms. Justice’s Attorney]: Well—
    The Court: You can address it if you want to clean it up.
    I think it does insinuate that he was disciplined. That’s
    why he went. Everything else has been kept out, so you
    can’t do smoke and mirrors.
    [Ms. Justice’s Attorney]: I think, quite frankly, the way
    that Your Honor laid it out, if anybody has concerns it’s
    [Trooper Lombardo] because I guess the catch phrase here
    is “discipline.” Because what he’ll say is “I wasn’t
    disciplined.”
    The Court: That’s why I said it’s yes or no.
    [Ms. Justice’s Attorney]: Okay.
    [Trooper Lombardo’s Attorney]: It suggests that he
    wasn’t found in violation of policy.
    The Court: That’s why I said I’ll allow you. So that puts
    you back on the same position you were in before he asked
    the question, which I think does insinuate that he went as
    a form of discipline. So anything else?
    [Trooper Lombardo’s Attorney]: I want to be clear about
    what his follow-up is going to be allowed to be because
    then that will determine if I have any more questions.
    The Court: What I just said.
    23
    [Trooper Lombardo’s Attorney]: I understood. I can ask
    him if the training was disciplinary, if he was going to this
    course, whatever it is called. Discipline from this incident.
    The Court: Yes.
    [Trooper Lombardo’s Attorney]: And that’s a yes or no
    answer, Trooper. We’re not going to have—you’re going
    to let me lead.
    The Court:      In this case, yes, to control the witness.
    Absolutely.
    [Trooper Lombardo’s Attorney]: My objection is still
    standing to this not being permitted to explore this area
    further, but I understand what you’re saying right now.
    (Id.)   Ms. Justice’s attorney did not ask any more questions about Trooper
    Lombardo’s      discipline     after   the    incident     on   cross-examination   and
    re-cross-examination.       (Id. at 224a, 225a.)         Moreover, Trooper Lombardo’s
    attorney, on redirect, did not ask him any questions related to Trooper Lombardo’s
    discipline after the incident. (Id. at 225a, 226a.)
    Based on the record before us, we conclude that the trial court did not err or
    abuse its discretion in making its evidentiary ruling concerning this objection. The
    trial court agreed with Trooper Lombardo’s attorney’s objection that Ms. Justice’s
    attorney’s question of any training Trooper Lombardo took after the incident was an
    area the trial court previously ruled could not be discussed. To reconcile any
    damage, the trial court decided that Trooper Lombardo’s attorney could ask Trooper
    Lombardo a “yes” or “no” question on redirect examination: Is the reason that you
    went to the First Contact training because you had been disciplined by PSP? We
    note, however, that despite complaining about this alleged error on appeal, Trooper
    Lombardo’s attorney never asked the question the trial court allowed him to ask on
    24
    redirect examination. Trooper Lombardo’s attorney chose not to pursue this line of
    questioning further.
    Trooper Lombardo’s final evidentiary argument is that the trial court erred
    when it allowed Ms. Justice’s attorney, over objection, to cross-examine him about
    the Philadelphia Police Department Citizen Information Bulletin #2, and, as a result,
    Ms. Justice’s attorney “cleverly telegraphed to the jury that a citizen subjected to a
    Live-Stop is never obligated to submit to being transported away from the highway,
    no matter what the circumstances.” (Appellant’s Brief at 28.) Trooper Lombardo
    argues that while “[t]hat may or may not be true for Live-Stops that occur on local,
    City of Philadelphia streets, this was not such a situation . . . [and] [to] the contrary,
    Ms. Justice was stopped on a dangerous, heavily traveled interstate highway, where
    [PSP] policies and procedures, not local policies and procedures have to be
    followed.” (Id.) Trooper Lombardo submits that overall, this left “jurors with the
    impression that [he] ignored or violated the terms of a City bulletin that, on its face,
    did not apply to him and was unfair and grossly prejudicial.” (Id. (emphasis in
    original).)
    In reviewing the record, the following exchange occurred:
    [Ms. Justice’s Attorney]:        Are you familiar with
    the Live- Stop guideline that says that officers will not
    transport citizens against their will following a stop? Are
    you familiar with that guideline?
    [Trooper Lombardo’s Attorney]: Objection.
    The Court: Overruled.
    Trooper Lombardo: Is that even a real guideline?
    [Ms. Justice’s Attorney]: Your Honor, I ask that this be
    marked as P-5.
    The Court:       Very well.        (P-5 was marked for
    identification).
    The Court Crier: P-5 is being shown to the witness.
    25
    [Ms. Justice’s Attorney]: Do you see the documents that
    I marked as P-5?
    [Trooper Lombardo]: Yes.
    ....
    [Ms. Justice’s Attorney]:       Does that refresh your
    recollection as to whether or not citizens have the right to
    refuse a ride from the highway and the fact that the officers
    will never transport someone who does not wish?
    [Trooper Lombardo’s Attorney]: Objection. Foundation.
    The Court: Overruled. I guess he can ask him if he is
    familiar with that. After that, I would sustain it.
    [Trooper Lombardo]: Actually, I’m not familiar with—
    this is a Philadelphia Police Department page. It looks like
    some kind of bulletin they put on their board, maybe.
    [Ms. Justice’s Attorney]: Why don’t you read what it says
    at the top of the page?
    [Trooper Lombardo]: Philadelphia Police Department.
    [Trooper Lombardo’s Attorney]: Objection. He can read
    it to himself.
    The Court: Overruled.
    [Trooper Lombardo]:        It says “Philadelphia Police
    Department.”
    [Ms. Justice’s Attorney]: It says something else in bold.
    [Trooper Lombardo]: Underneath that it says “Citizen
    Information bulletin number two. Live-Stop program.”
    [Ms. Justice’s Attorney]: All right. Thank you.
    (R.R. at 226a-227a.) At the close of Trooper Lombardo’s case, the trial court
    addressed the attorneys regarding the document identified as P-5:
    [Trooper Lombardo’s Attorney]: Your Honor, at this
    point, I’m moving the exhibits into evidence and then rest.
    The Court: Okay. So those will be admitted into evidence
    and defense rests. And you had marked an additional
    exhibit. Did you wish to also move that or no? I think it
    was P-5 maybe. I think there had been an objection to the
    foundation.
    26
    [Trooper Lombardo’s Attorney]: There is an objection to
    that because he didn’t know.
    The Court: Anything else?
    [Ms. Justice’s Attorney]: No, Your Honor.
    (R.R. at 232a.) There was no further discussion on P-5, and the trial court did not
    admit the document into evidence. Ms. Justice’s attorney made no reference to the
    document in his closing argument. The only portion of the document that was put
    before the jury, therefore, are the first two lines of the document that were read into
    evidence by Trooper Lombardo. (Trial Ct. Op. at 11.) The trial court did not err or
    abuse its discretion when it allowed Ms. Justice’s attorney to ask Trooper Lombardo
    to identify the document marked P-5 and state whether he was familiar with the
    Philadelphia Police Department’s Live-Stop policy. The trial court is correct that
    “the underlying evidence in question was fleeting at best, and [Trooper Lombardo]
    has failed to show how he was prejudiced.” (Id. at 12.)
    B. Scope of Employment Jury Instruction
    We now move to the issue of whether the trial court committed an error of
    law or abused its discretion concerning the scope of employment charge to the jury
    when it denied Trooper Lombardo’s motion for a new trial. Trooper Lombardo
    argues that the jury instruction “was confusing and not a fair statement of
    scope[ ]of[ ]employment law, to the point that including it justifies the granting of a
    new trial.” (Appellant’s Brief at 30.) In reviewing Trooper Lombardo’s argument,
    we take into consideration that “when a trial court instructs the jury, the objective is
    to explain to the jury how it should approach its task and the factors it should
    consider in reaching its verdict.” Tincher v. Omega Flex, Inc., 
    104 A.3d 328
    , 335
    (Pa. 2014) (quoting Cmwlth. v. Chambers, 
    980 A.2d 35
    , 49-50 (Pa. 2009)). “Error
    in a charge is [a] sufficient ground for a new trial if the charge as a whole is
    27
    inadequate or not clear or has a tendency to mislead or confuse rather than clarify a
    material issue.” Quinby v. Plumsteadville Family Practice, Inc., 
    907 A.2d 1061
    ,
    1069 (Pa. 2006) (citation omitted). Overall, the propriety of jury instructions entails
    a question of law. Morrison v. Dep’t of Pub. Welfare, Office of Mental Health
    (Woodville State Hosp.), 
    646 A.2d 565
    , 571 n.8 (Pa. 1994).
    Trooper Lombardo submitted to the trial court a proposed standard instruction
    on scope of employment as follows:
    In this case the [sic] Ms. Justice alleges that Trooper
    Lombardo was outside the scope of his employment in
    handcuffing [her]. You must consider all of the evidence
    in this regard and decide whether Trooper Lombardo’s
    actions were in furtherance of [PSP’s] interest, activities,
    affairs or business, or were done solely for the employee’s
    personal benefit and had no connection with the duties of
    his employment, and were therefore beyond the scope of
    employment.
    “Given the nature of police work, it is reasonably expected
    that officers conducting a traffic stop may use force in
    certain circumstances.” Ickes v. Grassmeyer, [
    30 F. Supp. 3d
    375, 399 (W.D. Pa. 2014)] (citing Howard v. Zaney
    Bar, . . . 
    85 A.2d 401
    , 403 ([Pa.] 1952)).
    (Appellant’s Brief at 29 n.32.) “A trial court need not accept counsel’s wording for
    an instruction, as long as the instruction given correctly reflects the law. . . .
    Instructions will be upheld if they adequately and accurately reflect the law and are
    sufficient to guide the jury properly in its deliberations.” Cmwlth. v. Fletcher,
    
    986 A.2d 759
    , 802 (Pa. 2009) (quoting Cmwlth. v. Rainey, 
    928 A.2d 215
    , 242-43
    (Pa. 2007)).
    The trial court instructed the jury on scope of employment as follows:
    If    Trooper     Lombardo’s        actions       on
    November 27, 2013, were within the scope of his
    employment, then [Ms. Justice] will not recover. It is for
    you to decide whether Trooper Lombardo at the time of
    28
    the occurrence was acting within the scope of his
    employment. An employee is acting within the scope of
    his or her employment where such act is in furtherance of
    the employer’s interests, activities, affairs, or business, or
    is designed to accomplish the purpose of the employment.
    It is not necessary that the act or omission had not been
    specifically authorized as long as it could reasonably be
    found to have been contemplated as part of the
    employment.
    An employee is not acting within the scope of his or her
    employment when he or she departs or substantially
    deviates from the business or services of his employer
    pursuing some personal activity on his own account and
    not reasonably embraced within his employment or not
    directed towards advancing his employer’s interest.
    The conduct of an employee is considered to be within the
    scope of employment if, one, it is of a kind and nature that
    the employee is employed to perform. Two, it occurred
    substantially within the authorized time and space limits.
    Three, it is actuated, at least in part, by a purpose to serve
    the employer. And four, if force is intentionally used by
    the employee against another, the use of force for the
    particular circumstances is not unexpected by the
    employer.
    (R.R. at 250a-251a.) The trial court then added the following sentence:
    An assault committed by an employee upon another
    for personal reasons or in an outrageous manner is not
    actuated by intent to perform the business of an employer[]
    and[,] as such, is not within the scope of employment.
    (Id. at 251a.)
    Trooper Lombardo claims that the last sentence of the trial court’s instructions
    was not clear, misled the jury, and confused the jury on a material fact concerning
    the law as to scope of employment. He submits that, “[w]ith that sentence, the court
    implicitly directed the jury to decide, first, whether an ‘assault’ occurred and, if so,
    to then find that the defendant did not act within the scope of employment.”
    29
    (Appellant’s Brief at 32.) Trooper Lombardo further argues that, “[i]n essence, the
    jury was told that a person who commits an assault [(outrageously)] cannot have
    acted within the scope of employment, by definition,” and, “[a]s a matter of agency
    law, that is simply wrong.” (Id.) To support his claim that the trial court committed
    an error of law, Trooper Lombardo directs our attention to three cases where
    employees acted disobediently, abused their authority, behaved tortuously, or
    behaved criminally yet remained within the scope of their employment.
    In the first case, Department of Transportation v. Cox, 
    476 A.2d 1012
    (Pa.
    Cmwlth. 1984) (Cox), a craftsman named Covell occasionally contracted with
    appellant Cox to do body work at Cox’s service station, and they would split the
    profits on Covell’s work. Cox’s service station was also an official inspection station
    regulated by the Department of Transportation (DOT). As part of their business
    arrangement, Cox permitted Covell to complete Cox’s official inspection sheets
    even though Covell was not authorized to perform inspections. Ultimately, Covell
    stole an inspection sticker from Cox’s files, placed it on his own automobile, and
    then altered the official inspection sheet to indicate that one of Cox’s other customers
    was issued the stolen inspection sticker. Once the fraud was discovered, DOT
    suspended Cox’s official inspection station certificate for one year. Cox appealed,
    and the trial court concluded that DOT’s suspension order was in error because
    Covell was not an employee of Cox, and, even if he was, Covell’s actions were not
    within the scope of his employment.
    DOT appealed the decision to this Court, arguing that its decision was not
    based on an employer-employee relationship but instead on the principles of agency
    law. We disagreed with the trial court and concluded that “[w]hile Covell’s acts
    regarding the sticker were outside of the scope of his authority to make entries on
    30
    the inspection sheet, his fraudulent entry thereon was not.” 
    Cox, 476 A.2d at 1014
    .
    Further, “‘[a] master is normally penalized for the violation of statutory provisions
    by a servant acting within the scope of his authority even though the agent acted
    disobediently and the master had no reason to anticipate such misconduct.’”
    Id. (quoting Restatement (Second)
    of Agency § 217D (Am. Law Inst. 1958)). We
    concluded that disobedient employees can act within their scope of employment
    under agency law.
    In the second case, Potter Title & Trust Co. v. Knox, 
    113 A.2d 549
    (Pa. 1955),
    a taxi cab driver, while employed and working for defendant, shot and killed a man.
    The administrator of the dead man’s estate brought suit against defendant, and the
    trial court entered a non-suit. The administrator appealed. The Supreme Court, in
    determining that the taxi cab driver was not acting within the scope of his
    employment when he committed his criminal acts, wrote: “It is a general rule of law
    that when an act is done in the course of one’s employment the employer will not
    ordinarily be excused from liability although the employee abused his authority and
    thereby inflicted injury upon another.” Potter Title & Tr. 
    Co., 113 A.2d at 551
    . The
    Supreme Court, however, recognized that there is an important exception to the
    general principle: “Although an act is a means of accomplishing an authorized
    result, it may be done in so outrageous or whimsical a manner that it is not within
    the scope of employment.”
    Id. (quoting Restatement (First)
    of Agency § 229,
    comment b (Am. Law Inst. 1933)). Accordingly, an act that is outrageous or
    whimsical may not be within the scope of employment.
    In the third case, First National Bank of Altoona v. Turchetta, 
    181 A.2d 285
    (Pa. 1962), two brothers (defendants) created a business partnership for the purpose
    of buying and selling used motor vehicles. The brothers financed partnership sales
    31
    of automobiles with banks (including the plaintiff), and it was the custom of the
    partnership “to secure from the customer in favor of the bank a promissory judgment
    note secured by a chattel mortgage agreement, authorizing the financing institution
    to pay a specified amount out of the proceeds to the [brothers].” First Nat’l 
    Bank, 181 A.2d at 286
    . On four different occasions, one of the brothers provided forged
    signatures of existing persons to the bank in exchange for checks payable to the
    brothers. When the bank discovered the forgeries, it demanded payment from the
    partnership to no avail. Default judgment was taken against one brother, while the
    other brother obtained a jury verdict in his favor. The bank filed for JNOV and
    sought a new trial, which the trial court denied.
    The Supreme Court, in reviewing whether the brother who provided the
    forged checks made the other brother in the partnership liable for the loss, wrote:
    A principal who puts a servant or other agency in a
    position which enable[s] the agent, while apparently
    acting within his authority, to commit a fraud upon third
    persons is subject to liability to such third persons for the
    fraud.
    ....
    The principal is subject to liability . . . although he is
    entirely innocent, has received no benefit from the
    transaction, and, as stated in Section 262 [of the
    Restatement (First) of Agency], although the agent acted
    solely for his own purposes. Liability is based upon the
    fact that the agent’s position facilitates the consummation
    of the fraud, in that from the point of view of the third
    person the transaction seems regular on its face and the
    agent appears to be acting in the ordinary course of the
    business confided to him.
    Id. at 288
    (quoting Restatement (First) of Agency § 261 (Am. Law Inst. 1933)). The
    Supreme Court concluded that the jury verdict for the brother who did not commit
    32
    the fraud was against the weight of the evidence, overruled the trial court’s denial of
    JNOV, and remanded the case for a new trial.
    While it is true that there are situations where employees may be within the
    scope of employment when they are disobedient, abuse their authority, or behave
    tortuously or criminally, the three cases submitted by Trooper Lombardo are not
    dispositive. Rather, when viewed with the remainder of the trial court’s jury
    instructions, the trial court provided the jury with the legal framework to utilize in
    making factual determinations about Trooper Lombardo’s actions and whether those
    actions fell within the scope of his employment. We discern no mistake in the trial
    court’s jury instruction on scope of employment, which, taken as a whole, is an
    adequate and clear explanation of the relevant law.
    Trooper Lombardo next takes issue with the word “assault” in the scope of
    employment jury instruction and argues: (1) it does not take much for one person to
    “assault” another, and (2) under the trial court’s own charge, such as it was, an
    assault is merely an intentional act that puts someone in fear of “harmful or
    offensive” physical contact. (Appellant’s Brief at 32.) In reviewing the record, we
    note that the trial court, immediately following the sentence Trooper Lombardo
    argued was improper, provided the following jury instruction:
    An assault is an act done with the intent to put
    another in reasonable and immediate fear of a harmful or
    offensive contact with [his or her] body and that does, in
    fact, cause such fear. To commit an assault it is not
    necessary that the person actually intend to inflict a
    harmful or offensive contact with the body of another if it
    did not put the person intended to cause only a fear of such
    contact [sic].
    In order for Trooper Lombardo to be held
    responsible for the commission of an assault against Ms.
    Justice, you must find, first, that Trooper Lombardo
    intended to put Ms. Justice in reasonable and immediate
    33
    fear of a harmful or offensive contact with her body; and,
    second, that Ms. Justice, as a result of Trooper
    Lombardo’s act, was put in a reasonable and immediate
    fear of such contact.
    (R.R. at 251a.) The Pennsylvania Suggested Standard Civil Jury Instructions, 17.10
    defines “assault” as follows:
    An assault is an act done with the intent to put
    another in reasonable and immediate fear of a harmful or
    offensive contact with his or her body and that does, in
    fact, cause such fear. To commit an assault, it is not
    necessary that the person actually intend to inflict a
    harmful or offensive contact with the body of another. It
    is enough that the person intend to cause only a fear of
    such contact. In order for the defendant to be held
    responsible for the commission of an assault against the
    plaintiff, you must find: First, that the defendant intended
    to put the plaintiff in reasonable and immediate fear of a
    harmful or offensive contact with [his or her] body; and
    Second, that the plaintiff, as a result of the defendant’s act,
    was put in reasonable and immediate fear of such contact.
    The trial court’s instruction is nearly verbatim with the suggested standard
    instruction and succinctly summarizes the law. We do not agree with Trooper
    Lombardo’s argument that the trial court’s “elevat[ion of] the relative importance of
    [Ms. Justice’s] assault claim in the manner it did practically commanded the jury to
    find that Trooper Lombardo did not act within the scope of employment.”
    (Appellant’s Brief at 33.) It was a factor that the jury needed to consider in
    determining whether Trooper Lombardo was acting within his scope of employment.
    The trial court’s statement on assault, therefore, is not inadequate, unclear,
    misleading, or confusing.
    Trooper Lombardo finally contends that the trial court’s use of the adjective
    “outrageous” when describing assaults that are outside the scope of employment did
    not mitigate the problems that infected this portion of the charge and, if anything,
    34
    employing such loaded, but undefined, terminology exacerbated the situation.
    (Appellant’s Brief at 33.) The record indicates that the trial court relied on Costa v.
    Roxborough Memorial Hospital, 
    708 A.2d 490
    (Pa. Super.), appeal denied,
    
    727 A.2d 1120
    (Pa. 1998), in adding the word “outrageous” to the jury instructions
    when describing assaults.9 In Costa, the plaintiff, a security company’s employee,
    was assaulted by the defendant’s employee, a laundry worker at the hospital, after
    the laundry worker refused to take a drug test. The trial court granted summary
    judgment to the defendant, and the plaintiff appealed, contending that the hospital
    was vicariously liable for the abusive actions of its employee.
    The Superior Court, after reviewing the Restatement (Second) of Agency,
    § 228, noted “[t]he determination of whether a person was acting within the scope
    of his employment is typically a question for the jury.” 
    Costa, 708 A.2d at 493
    .
    “Where, however, the employee commits an act encompassing the use of force
    which is excessive and so dangerous as to be totally without responsibility or reason,
    the employer is not responsible as a matter of law.”
    Id. (quoting Fitzgerald v.
    McCutcheon, 
    410 A.2d 1270
    , 1272 (Pa. Super. 1979)). “Moreover, our courts have
    held that an assault committed by an employee upon another for personal reasons or
    in an outrageous manner is not actuated by an intent to perform the business of the
    employer, and as such, is not within the scope of employment.”
    Id. The trial court’s
    use of the word “outrageous” in describing assaults that are
    outside the scope of employment is in line with not only Costa but also the Supreme
    Court’s decision in Potter Title & Trust Co. We conclude, therefore, that the trial
    court’s instructions on assault with the adjective “outrageous” before the word
    9
    While we do look to Pennsylvania Superior Court decisions for guidance, those decisions
    are not binding on this Court. Fisler v. State Sys. of Higher Educ., Ca. Univ. of Pa., 
    78 A.3d 30
    ,
    41 n.12 (Pa. Cmwlth. 2013).
    35
    “manner” does not constitute an inadequate, unclear, misleading, or confusing jury
    instruction and correctly reflected the applicable law on this issue.
    C. Damages
    We now move to the issue of whether the trial court committed an error of
    law or abused its discretion concerning the amount of damages the jury awarded to
    Ms. Justice. Trooper Lombardo questions the jury’s $160,000 damages award,
    arguing it was “unsupported and so blatantly excessive that it must have been based
    on prejudice or passion, as opposed to relevant admissible evidence.” (Appellant’s
    Brief at 34.)    Trooper Lombardo submits that the trial record developed by
    Ms. Justice is sparse to support the amount of her damages and that the trial court’s
    “ensuing instructions to the jury, regarding money damages, were brief and almost
    entirely generic, spanning less than three transcript pages. (Id. at 35, 36.) The trial
    court did not find the jury’s overall award excessive or exorbitant in denying Trooper
    Lombardo’s motion for a new jury trial. (Trial Ct. Op. at 15.)
    We begin our review of determining whether the trial court erred in denying
    Trooper Lombardo a new trial by noting that the “grant or refusal of a new trial
    because of an excessive or inadequate verdict is a matter for the sound discretion of
    the trial court and will be sustained by an appellate court in the absence of a clear
    abuse of discretion or error of law which controlled the verdict or the outcome of the
    case.” Stokan v. Turnbull, 
    389 A.2d 90
    , 92 (Pa. 1978). “The mere fact that a verdict
    is large does not necessarily mean it is excessive.” Chin v. New Flyer of Am., Inc.,
    
    169 A.3d 689
    , 703 (Pa. Cmwlth. 2017). “The correct question on review is whether
    the award of damages ‘falls within the uncertain limits of fair and reasonable
    compensation or whether the verdict so shocks the sense of justice as to suggest that
    the jury was influenced by partiality, prejudice, mistake or corruption.’” Sprague v.
    36
    Walter, 
    656 A.2d 890
    , 924 (Pa. Super. 1995) (quoting Haines v. Raven Arms,
    
    640 A.2d 367
    , 369 (Pa. 1994)), appeal denied, 
    670 A.2d 142
    (Pa. 1996).
    Ms. Justice’s attorney, during his closing argument, openly suggested that the
    jury award $160,000 as a lump sum. (R.R. at 248a.) Specifically, he stated:
    And then lastly, you’re going to be asked to
    calculate the damages. As I told you, you’ll have her
    economic damages. You’ll have her medical expenses.
    That will come up to around $20,000. You apply three to
    that, that gets you to $60,000. You go back and you look
    at each one of these items that I’ve pointed out to you:
    Assault, battery, invasion of privacy, intentional infliction
    of emotional distress and false arrest, and my suggestion
    to you, it’s your decision, you charge him $20,000 for each
    one of those items. That gets you to $160,000 as a lump
    sum . . . .
    (Id.) The jury awarded Ms. Justice, as evidenced on the verdict sheet, exactly what
    the attorney suggested: $160,000. (Id. at 294a.)
    As a preliminary matter, the trial court recognized after the jury trial that it
    was clearly improper for Ms. Justice’s attorney to advocate for a certain sum but also
    noted that “defense counsel failed to object, thereby waiving this issue.” (Trial Ct.
    Op. at 16.) Trooper Lombardo’s attorney concedes that he did not object to
    Ms. Justice’s attorney’s closing argument when Ms. Justice’s attorney was
    advocating for a certain sum of damages. (Appellant’s Brief at 38.) Accordingly,
    we consider the challenge to Ms. Justice’s attorney advocating for a certain sum of
    damages in his closing argument waived for purposes of this appeal.
    In reviewing whether the jury’s award of damages was excessive or exorbitant
    in this case, we consider the following factors:
    (1) [T]he severity of the injury; (2) whether the
    injury is demonstrated by objective physical evidence or
    subjective evidence; (3) the permanency of the injury;
    (4) the plaintiff’s ability to continue employment; (5) the
    37
    disparity between the amount of out-of-pocket expenses
    and the verdict amount; and (6) the damages requested by
    the plaintiff in the complaint.
    
    Chin, 169 A.3d at 703
    . “Each case is unique and dependent on its own special
    circumstances[,] and a court should apply only those factors which it finds to be
    relevant in determining whether or not the verdict is excessive.” Whitaker v.
    Frankford Hosp. of City of Phila., 
    984 A.2d 512
    , 523 (Pa. Super. 2009).
    Regarding the first three “injury” factors, Trooper Lombardo argues that
    Ms. Justice did not seek medical treatment until a few days after the incident, that
    she was not hospitalized, and that by her own account “any physical or psychological
    difficulties she attributes to the incident were not permanent.” (Appellant’s Brief
    at 40, 41.) Trooper Lombardo further points out that “her complaints seem to have
    been mostly if not entirely subjective, and all appear to have been resolved long
    before trial.” (Id. at 41.) While we agree with Trooper Lombardo’s statements, they
    are not conclusive of what we may consider.
    Ms. Justice testified that her physical injuries consisted of a twisted and very
    sore arm, wrists that were twisted in a very awkward position, and a back injury due
    to being pushed and forced into weird positions. She sought medical treatment and
    received physical therapy for four to six months. She also treated with pain
    medications for several months. Ms. Justice introduced and the trial court admitted
    into evidence a bill for medical treatment in the amount of $8,933.
    In addition to the medical treatment discussed above, Ms. Justice felt
    “embarrassed, humiliated, disrespected, victimized, and afraid” when she was
    handcuffed in front of her stepson. She obtained mental health services a few days
    after the incident because she was anxious, depressed, and not sleeping well.
    38
    Ms. Justice introduced and the trial court admitted into evidence an outstanding bill
    for mental health services in the amount of $1,750.
    Next, we consider that Ms. Justice’s ability to continue employment was
    interrupted due to her physical therapy and pain in her wrist and arm. Trooper
    Lombardo argues that she only missed a few days of work immediately following
    the incident, after which, for a time, it was difficult for her to see as many clients as
    she would normally see, “[b]ut aside from that, she evidentially returned to work as
    usual.” (Appellant’s Brief at 41.) Trooper Lombardo argues that there “is no hint
    of any ongoing employment-related concerns, or losses, after Ms. Justice regained
    her equilibrium, physically and psychologically.”          (Id.)   Here too, Trooper
    Lombardo’s arguments are factually true, but are not the only determinative factors
    in our analysis of the jury verdict. Ms. Justice did introduce evidence indicating that
    she lost $9,095 in income due to missed hairstyling appointments, and this supports
    her argument and the jury’s decision to award her damages.
    Finally, in considering the remaining factors, we recognize that Ms. Justice’s
    out-of-pocket expenses were $19,778. The jury awarded her $160,000, although she
    had sought $100,000 in damages in her amended complaint. Trooper Lombardo
    argues that the disparity between Ms. Justice’s out-of-pocket expenses and the
    amount of the verdict is “striking” as the “verdict was more than eight times the
    demonstrated economic loss.” (Id.) Trooper Lombardo submits that the amount
    demanded in Ms. Justice’s original and amended complaints for compensatory and
    punitive damages was in an amount in excess of $25,000. (Id. at 41, 42.) Trooper
    Lombardo notes:
    While this case was initially filed as a standard civil
    action with a jury demand, it was transferred by agreement
    from “Major Jury” to Arbitration about three months later.
    That means the total amount in controversy was $50,000
    39
    or less, see Phila. Civ.R. 1301, and at the ensuing
    arbitration, Ms. Justice was only awarded $15,000. In
    other words, this was not and was never expected to be a
    “big” case . . . [noting] [t]here is no denying Trooper
    Lombardo’s appeal from the modest arbitration award,
    and request for a trial de novo, is what brought the parties
    to where they are now. In light of the foregoing factors,
    and the record as a whole, no evidentiary basis for the
    inflated $160,000 verdict in this case exists.
    (Id. (citations omitted).) Trooper Lombardo submits that the “trial court’s failure
    even to explain why it did not ‘find the jury’s overall award . . . excessive or
    exorbitant’ ([Trial Ct. Op.] at 15) was nothing short of an abdication of its
    responsibility to give due consideration to Trooper Lombardo’s post-trial challenge
    to the inordinately large verdict against him,” which constitutes an abuse of
    discretion warranting a reversal and a remand for further proceedings. (Id. at 42, 43.)
    We disagree.
    Viewing the evidence in the light most favorable to Ms. Justice as the verdict
    winner, we agree with the trial court that the jury’s damage award was supported by
    the evidence. Moreover, it was neither so excessive that it appears to have been
    based on prejudice, passion, or another improper factor nor was it exorbitant. The
    jury found that Trooper Lombardo committed the torts of assault, battery, invasion
    of privacy, and intentional infliction of emotional distress against Ms. Justice.
    (R.R. at 293a.) In arriving at the damages, the jury was permitted to consider the
    impact of the incident on Ms. Justice’s physical and mental well-being, along with
    economic damages she sustained in the nature of medical bills and lost wages.
    (Id. at 252a.) Based on the facts of record, we agree with the trial court and conclude
    that the jury’s award of $160,000 in damages to Ms. Justice was not excessive.
    40
    IV.   CONCLUSION
    Accordingly, we affirm the trial court’s order, denying Trooper Lombardo’s
    motion for a new trial.
    P. KEVIN BROBSON, Judge
    41
    IN THE COMMONWEALTH COURT OF PENNSYLVANIA
    Shiretta Justice                        :
    :
    v.                        :   No. 1439 C.D. 2016
    :
    Pennsylvania State Police               :
    Trooper Lombardo,                       :
    Appellant      :
    ORDER
    AND NOW, this 11th day of August, 2020, the order of the Court of Common
    Pleas    of    Philadelphia   County,   denying   Pennsylvania    State   Police
    Trooper Lombardo’s motion for a new trial, is AFFIRMED.
    P. KEVIN BROBSON, Judge