Gurule v. Comm'r , 2015 Tax Ct. Memo LEXIS 81 ( 2015 )


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  • KEVIN R. GURULE AND DAWN M. GURULE, Petitioners v. COMMISSIONER OF INTERNAL REVENUE, Respondent
    Gurule v. Comm'r
    Docket No. 13323-13L
    United States Tax Court
    2015 Tax Ct. Memo LEXIS 81;
    March 31, 2015, Filed

    Decision text below is the first available text from the court; it has not been editorially reviewed by LexisNexis. Publisher's editorial review, including Headnotes, Case Summary, Shepard's analysis or any amendments will be added in accordance with LexisNexis editorial guidelines.


    *81 Docket No. 13323-13L. Filed March 31, 2015.

    Kevin R. Gurule and Dawn M. Gurule, pro sese.

    John Schmittdiel and Jeremy J. Eggerth, for respondent.

    MEMORANDUM FINDINGS OF FACT AND OPINION

    MARVEL, Judge: In a Notice of Determination Concerning Collection

    Action(s) Under Section 6320 and/or 63301 (notice of determination), respondent

    1Unless otherwise indicated, all section references are to the Internal Revenue Code (Code) as amended and in effect at all relevant times, and all Rule references are to the Tax Court Rules of Practice and Procedure.

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    [*2] sustained the proposed collection by levy of petitioners' unpaid Federal

    income tax for taxable year 2009. The issue for decision is whether respondent

    abused his discretion in sustaining the proposed levy. Because we are unable to

    determine on the record before us whether respondent abused his discretion, we

    will remand to the Internal Revenue Service (IRS) Appeals Office for further

    proceedings.

    FINDINGS OF FACT

    Some of the facts have been stipulated and are so found. The stipulated

    facts and facts drawn from stipulated exhibits are incorporated herein by this

    reference. Petitioners resided in Minnesota when they petitioned this Court.

    I. Background

    Petitioners are*82 husband and wife. Mr. Gurule has an associate's degree in

    aviation electronics and a bachelor's degree in business management. He worked

    for General Mills for 18 years, beginning as a technician and then moving up in

    the company. His job required him to move several times, most recently from

    Minnesota to Missouri in 2009. Each time his family moved with him. Mr.

    Gurule lost his job three months after petitioners moved to Missouri. The family

    moved back to Minnesota, and after four to five months of unemployment Mr.

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    [*3] Gurule found a job at the manufacturing facility of a grocery chain. He was

    working there on the date of the trial in this case.

    Mrs. Gurule has a severe neurological condition that causes her to suffer

    seizures and has prevented her from working. She has had brain surgery, takes

    medication, and has many doctor visits per year because of her medical condition.

    Petitioners' middle and youngest sons continued to reside with them

    throughout the various moves. Their middle son was in an accident as a child and

    suffered a brain injury. He had medical problems throughout his life as a result of

    the injury. Tragically, petitioners' middle son passed away in August 2013 from

    these medical*83 problems. Petitioners have not yet been able to place his ashes in a

    mausoleum because doing so would cost between $7,000 and $10,000 and they are

    unable to pay the cost.

    Petitioners owned a home in Minnesota. When they moved to Missouri in

    2009, they put the Minnesota home up for sale and were in the process of buying a

    house in Missouri. Mr. Gurule took distributions from a section 401(k) plan

    account he maintained with Great West Retirement for the downpayment, but

    petitioners were not able to purchase the house after Mr. Gurule lost his job. The

    section 401(k) plan account distributions generated the underlying tax liability in

    this case. After petitioners moved back to Minnesota, they lived in the Minnesota

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    [*4] house until December 2012. At that time the mortgage on petitioners'

    Minnesota home was the subject of a foreclosure proceeding, and they moved.

    Mr. Gurule had two loans from his section 401(k) plan account outstanding

    at the time of the foreclosure. In January 2013 Mr. Gurule took out another loan

    from his section 401(k) plan account (third section 401(k) plan account loan)

    because petitioners had unexpected expenses after the foreclosure, including

    moving expenses, a security deposit, and the first month's rent for a new

    residence. Mr. Gurule's earnings*84 statements from 2012 show that amounts

    between $332.88 and $403.56 were deducted from his biweekly paycheck to pay

    back the first two section 401(k) plan account loans. The third section 401(k) plan

    account loan increased his biweekly payroll deduction to $536.24.2 In or around

    March 2013 Mr. Gurule obtained funds to pay petitioners' son's medical expenses

    by taking out another section 401(k) plan account loan (fourth section 401(k) plan

    account loan). This increased Mr. Gurule's biweekly payroll deduction to $622.3

    2In a letter to respondent Mr. Gurule stated that the third sec. 401(k) plan account loan increased his payroll deduction to "$536.24 per month coming out of each paycheck." This statement appears to have been incorrect because, as petitioners' Form 433-A, Collection Information Statement for Wage Earners and Self-Employed Individuals, and Mr. Gurule's earnings statements in the administrative record show, he was paid biweekly.

    3In a letter to respondent Mr. Gurule stated that the fourth sec. 401(k) plan (continued...)

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    [*5] After petitioners' middle son passed away in August 2013, Mr. Gurule took

    out a fifth section 401(k) plan account loan (fifth section 401(k) plan account

    loan) to pay for his son's funeral services. Mr. Gurule's earnings statements for

    February 2014 show that this*85 additional loan increased the biweekly payroll

    deduction to $694.70.

    II. The Liability and the Collection Process

    Petitioners timely filed a joint Form 1040, U.S. Individual Income Tax

    Return, for taxable year 2009. On May 2, 2011, respondent sent a Notice CP2000

    to petitioners proposing adjustments to their 2009 Federal income tax on the basis

    of third-party information returns showing that Mr. Gurule had section 401(k) plan

    account distributions during the year. The record is unclear as to whether

    respondent sent petitioners a statutory notice of deficiency as required under

    section 6213(a). In November 2011 respondent assessed additional tax of $36,516

    and an accuracy-related penalty of $6,756. Petitioners did not pay the assessed

    amounts, and respondent's Automated Collection System Section issued a Letter

    3(...continued)

    account loan increased the repayment to "$622.00 per month coming out of each paycheck". This statement is incorrect because Mr. Gurule was paid biweekly. See supra note 2.

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    [*6] 1058, Notice of Intent to Levy and Notice of Your Right to a Hearing, on

    May 7, 2012.4

    Petitioners timely requested a section 6330 hearing. In their request, they

    indicated that they could not pay the balance and stated: "Collection will*86 cause a

    hardship. I need an offer in compromise or installment agreement, penalties

    should be cancelled for reasonable cause."

    Petitioners' case was assigned to Settlement Officer Lori Degiovanni in the

    IRS Appeals Office. On August 21, 2012, petitioners submitted to Settlement

    Officer Degiovanni a Form 656, Offer in Compromise, a Form 433-A, and

    supporting financial information. The offer-in-compromise (OIC) request, in

    which petitioners proposed to settle their tax liability for $950 paid over five

    months, was based on doubt as to collectibility.

    The Appeals Office retained jurisdiction over the case while the IRS'

    Centralized Offer in Compromise (COIC) Unit researched petitioners' OIC request

    and verified their financial information. By letter dated November 28, 2012, the

    COIC Unit informed petitioners that it could not accept the proposed OIC but

    indicated a willingness to receive additional information. In response, petitioners

    4The Letter 1058 also stated that petitioners were liable for an addition to tax for late payment pursuant to sec. 6651(a)(3).

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    [*7] sent the COIC Unit a letter dated January 9, 2013, and financial

    documentation. The letter explained the family's medical problems, the

    foreclosure*87 proceedings, and the third section 401(k) plan account loan. The

    mortgage on the Minnesota house was foreclosed upon and Mr. Gurule had taken

    out the third section 401(k) plan account loan after petitioners submitted their

    OIC. The financial information petitioners sent included documentation of the

    moving expenses and the medical expenses.

    On January 29, 2013, the COIC Unit preliminarily rejected petitioners'

    proposed OIC because it contended that petitioners could fully pay the liability on

    the basis of their calculated net realizable equity and future income.5 The COIC

    Unit determined petitioners' net realizable equity to be $19,342.80, which it

    computed by adding the total value of petitioners' bank account balance of $1,700,

    Mr. Gurule's section 401(k) plan account net realizable equity of $16,442.80, and

    vehicle net realizable equity of $1,200. The COIC Unit calculated the net

    5The term "net realizable equity" is defined as "quick sale value * * * less amounts owed to secured lien holders with priority over the [F]ederal tax lien". Internal Revenue Manual (IRM) pt. 5.8.5.4.1(1) (Oct. 22, 2010). The term "quick sale value" used in the definition of "net realizable equity" is defined to mean "an estimate of the price a seller could*88 get for the asset in a situation where financial pressures motivate the owner to sell in a short period of time", usually 80% of the fair market value of the asset. Id. pt. 5.8.5.4.1(2) and (3); see Lane v.Commissioner, T.C. Memo 2013-121">T.C. Memo. 2013-121.

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    [*8] realizable equity of Mr. Gurule's section 401(k) plan account by reducing the

    fair market value of $71,704 by 30% to account for Federal income tax and then

    subtracting a loan balance of $33,750. The COIC Unit did not consider Mr.

    Gurule's then-existing third section 401(k) plan account loan in calculating the

    section 401(k) plan account's net realizable equity.

    The COIC Unit determined petitioners' monthly gross income, monthly

    expenses, and monthly net income to be $8,663, $8,225, and $438, respectively.

    On the basis of petitioners' net realizable equity of $19,342.80 and monthly net

    income of $438 over 110 months, the COIC Unit determined that petitioners could

    fully satisfy their tax liability, which then totaled $46,657.77.

    The COIC Unit then transferred the OIC case file to the Appeals Office for

    a final determination. After receiving the case file, Settlement Officer Degiovanni

    prepared an asset equity table and an income and expense table, which showed the

    following:

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    [*9]Asset Equity Table1

    Fair

    market Percent Quick*89 sale Appeals

    AssetvaluereducedvalueEncumbrancesequity

    Checking

    acct. $1,700 -0- -0- -0- -0-

    Sec. 401(k)

    plan acct. 269,079 3-0- $48,355 $34,097 $14,258

    Vehicle 1 1,500 20% 1,200 -0- -0-

    Total 14,258

    1Categories without a value in any column have been omitted.

    2The record does not explain why the COIC Unit and Settlement Officer Degiovanni assigned a different fair market value to Mr. Gurule's sec. 401(k) plan account. The notice of determination makes clear that the difference was not a result of Settlement Officer Degiovanni's taking the third sec. 401(k) plan account loan into consideration. See infra pp. 30-31.

    3Though Settlement Officer Degiovanni's chart shows 0% reduced, the quick sale value implies that she reduced the fair market value of the sec. 401(k) plan account by 30%.

    Income Table

    ItemClaimed1 Appeals

    Gross wages $6,694 $8,202

    Social Security -0- 459

    Total 6,694 8,661

    1This column reflects the income that petitioners claimed on their Form 433-A.

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    [*10]Expense Table

    ExpenseClaimed1 Appeals

    National standard $1,021 $1,450

    Housing and utilities 2,197 2,581

    Vehicle ownership 420 409

    Vehicle operating 632 432

    Taxes (on income) 1,427 1,427

    Health insurance 287 287

    Out-of-pocket health care 550 550

    *90 Life insurance 130 130

    Other secured debt -0- -0-

    Additional vehicle operating -0- 400

    Total 26,664 7,666

    1This column reflects the expenses that petitioners claimed on their Form 433-A.

    2Petitioners' Form 433-A incorrectly stated that the expenses totaled $6,644. The correct total is $6,664.

    Settlement Officer Degiovanni did not allow a monthly expense for Mr. Gurule's

    payroll deduction related to the section 401(k) plan account loans at that time.

    On the basis of these calculations, Settlement Officer Degiovanni found that

    petitioners had monthly disposable income and a reasonable collection potential6

    (RCP) of $995 and $26,198, respectively, and she therefore preliminarily

    determined that petitioners would be able to pay the tax liability in full. On March

    6Reasonable collection potential is generally the sum of a taxpayer's net realizable equity and future income. IRM pt. 5.8.4.3.1 (June 1, 2010); see infra pp. 27-28.

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    [*11] 1, 2013, Settlement Officer Degiovanni sent petitioners a letter explaining

    her preliminary determination and scheduling a telephone call for April 9, 2013.

    The letter also stated that petitioners could provide additional information by

    March 22, 2013.

    In response to the letter, petitioners*91 sent Settlement Officer Degiovanni

    additional financial information, including a pay stub, rent checks, utility bills, and

    medical bills. Mr. Gurule also included a letter explaining certain housing and

    vehicle expenses and the fourth section 401(k) plan account loan. Although he

    stated in the letter that the fourth section 401(k) plan account loan had increased

    his payroll deduction to $622, petitioners did not provide an updated earnings

    statement to this effect. The pay stub that petitioners sent was current as of

    February 2013 and reflected only the first three section 401(k) plan account loans.

    Mr. Gurule and Settlement Officer Degiovanni spoke on the telephone on

    April 11, 2013. Following the telephone call, Settlement Officer Degiovanni

    recalculated petitioners' expenses as follows:

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    [*12] ExpenseClaimed1 Appeals

    National standard $1,021 $1,465

    Housing and utilities 3,051 2,778

    Vehicle ownership 420 409

    Vehicle operating 632 432

    Taxes (on income) 1,427 1,427

    Health insurance 287 2287

    Out-of-pocket health care 550 3626

    Life insurance 130 130

    Other secured debt -0- -0-

    Additional vehicle operating -0- 400

    Sec. 401(k) plan acct. loan 622 536

    Total 46,664 8,490

    1This column reflects the expenses that petitioners claimed*92 during the sec. 6330 hearing.

    2Although Mr. Gurule stated that his taxes and medical insurance costs had increased, Settlement Officer Degiovanni did not adjust these amounts because she determined that the difference was netted out by increased wages and smaller contributions to a healthcare flexible spending account.

    3Settlement Officer Degiovanni increased petitioners' allowable medical expenses to $626 per month, which she calculated by totaling all of the medical bills in the record and dividing by 15 months.

    4Settlement Officer Degiovanni's calculations and the notice of determination show an incorrect total of $6,664. The correct total is $8,140.

    As the table above reflects, Settlement Officer Degiovanni included a part

    of Mr. Gurule's payroll deduction for the section 401(k) plan account loans as an

    expense when she recalculated petitioners' expenses. She allowed a $536 monthly

    expense for the section 401(k) plan account loans because Mr. Gurule's most

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    [*13] recent earnings statement "shows $536 being deducted". Mr. Gurule was

    paid biweekly, but Settlement Officer Degiovanni allowed only $536 as Mr.

    Gurule's monthly expense for the section 401(k) plan account loans.

    Settlement Officer Degiovanni did not reduce the net realizable*93 equity in

    Mr. Gurule's section 401(k) plan account by the amount of the third or fourth

    section 401(k) plan account loan. As the case activity record explains, because

    petitioners "chose to borrow an additional amount against the equity in the IRA,

    knowing that they owed [F]ederal taxes, we will not now consider the additional

    loan encumbrance when figuring RCP. This could also be considered a dissipated

    asset." We construe this statement to mean that Settlement Officer Degiovanni

    considered the additional loan amounts to be dissipated assets.

    On the basis of these adjustments, Settlement Officer Degiovanni

    determined that petitioners' RCP was $16,310 and their monthly net income was

    $171. She therefore rejected petitioners' proposed OIC of $950. She offered

    petitioners the choice of either increasing their OIC or accepting an installment

    agreement with a payment of $171 per month and the filing of a notice of Federal

    tax lien. She also informed petitioners that they did not meet the requirements for

    currently not collectible status.

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    [*14] On April 18, 2013, Mr. Gurule called Settlement Officer Degiovanni to

    propose an installment agreement with a payment of $120 per month. Petitioners

    felt this was the maximum they could*94 pay because this was the amount left in their

    bank account at the end of each month. Settlement Officer Degiovanni did not

    accept this amount because her financial analysis showed monthly net income of

    $171. Petitioners alternatively offered to increase their OIC to $6,100. Settlement

    Officer Degiovanni did not accept this offer because she determined that

    petitioners' RCP exceeded this amount.

    Respondent sent petitioners a notice of determination on May 13, 2013,

    sustaining the proposed levy. The notice of determination explained the Appeals

    Office's final calculations of petitioners' net realizable equity, monthly income

    and expenses, and RCP. The notice of determination further stated: "We will not

    consider additional encumbrances against your 401(k), which you chose to take

    when you were aware that you had an outstanding tax liability."

    Because petitioners' two OIC proposals were below the calculated RCP, the

    notice of determination sustained the proposed collection action by levy. The

    notice of determination also stated that the applicable law, regulations, and

    procedures had been followed and that the Appeals Office balanced the need for

    efficient collection with petitioners' concern that the*95 collection action be no more

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    [*15] intrusive than necessary. However, the notice of determination did not

    address petitioners' claim of financial hardship, which they brought to the

    attention of the Appeals Office with their section 6330 hearing request.

    Settlement Officer Degiovanni's case activity report likewise does not mention the

    financial hardship claim.

    Petitioners timely filed a petition disputing the notice of determination on

    June 12, 2013.7 After the filing of the petition, petitioners' middle son passed

    away, and Mr. Gurule took out the fifth section 401(k) plan account loan to pay

    for the funeral services.

    On March 11, 2014, petitioners sent respondent an updated but unsigned

    Form 433-A showing increased expenses that exceeded their monthly income by

    $250. Petitioners also sent respondent a printout that shows, as of April 8, 2014,

    that Mr. Gurule was eligible to take out an additional $4,753.33 from his section

    401(k) plan account as a loan. If he took out an additional loan from the section

    7Petitioners initially elected to have this case treated under small tax case procedures. Seesec. 7463(f)(2). Before trial respondent requested by oral motion that the "S" designation be removed because, at the time the notice*96 of determination was issued, petitioners' total balance slightly exceeded the $50,000 cap on small tax cases. Seesec. 7463(a)(1), (d); Leahy v. Commissioner, 129 T.C. 71">129 T.C. 71, 76 (2007). The Court granted respondent's oral motion.

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    [*16] 401(k) plan account in this amount, his biweekly loan repayment would

    increase to $816.67.

    OPINION

    I. Section 6330 Hearing

    Under section 6331(a), the Secretary may levy upon property and property

    rights of a taxpayer liable for tax if the taxpayer fails to pay the tax within 10 days

    after notice and demand for payment. Section 6330(a) provides that no levy may

    be made on any property or right to property of any person unless the Secretary

    has notified such person in writing of the right to a hearing before the levy is

    made. Section 6330(a) and (b) and section 6331(d) provide that the Secretary

    must give at least 30 days' written notice to the taxpayer of his intent to levy and

    must send the taxpayer written notice of the taxpayer's right to a hearing before

    the IRS Appeals Office at least 30 days before any levy begins.

    If a taxpayer requests a hearing in response to a notice of intent to levy

    pursuant to section 6330, a hearing shall be held before an impartial officer or

    employee of the Appeals Office. Sec. 6330(b)(1), (3). At the hearing the taxpayer

    may raise any relevant issue, including appropriate spousal defenses, challenges*97 to

    the appropriateness of the collection action, and collection alternatives. Sec.

    6330(c)(2)(A). A taxpayer is precluded from contesting the existence or amount

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    [*17] of the underlying tax liability unless the taxpayer did not receive a notice of

    deficiency for the liability in question or did not otherwise have an opportunity to

    dispute the liability. Sec. 6330(c)(2)(B); see Sego v. Commissioner, 114 T.C. 604">114 T.C. 604,

    609 (2000). The phrase "underlying tax liability" includes the tax deficiency,

    additions to tax, and statutory interest. Katz v. Commissioner, 115 T.C. 329">115 T.C. 329, 339

    (2000).

    In determining whether to sustain the proposed collection action, the

    settlement officer must take into account verification of the Secretary's

    compliance with "the requirements of any applicable law or administrative

    procedure", the issues that the taxpayer raised at the hearing, and whether the

    collection action "balances the need for the efficient collection of taxes with the

    legitimate concern of the * * * [taxpayer] that any collection action be no more

    intrusive than necessary." Sec. 6330(c)(1), (3); e.g., Goza v. Commissioner, 114

    T.C. 176, 180-181 (2000). The Court has jurisdiction to review this

    determination. Sec. 6330(d)(1); e.g., Sego v. Commissioner, 114 T.C. at 609.

    Where the underlying tax liability is properly at issue, the Court reviews the

    determination de novo.*98 E.g., Goza v. Commissioner, 114 T.C. at 181-182. Where

    the validity of the underlying tax is not properly at issue, the Court reviews the

    Commissioner's determination for abuse of discretion. E.g., Sego v.

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    [*18]Commissioner, 114 T.C. at 610. The Appeals Office abuses its discretion

    when its exercise of discretion is arbitrary, capricious, or without sound basis in

    fact or law. Murphy v. Commissioner, 125 T.C. 301">125 T.C. 301, 308, 320 (2005), aff'd, 469

    F.3d 27 (1st Cir. 2006); Woodral v. Commissioner, 112 T.C. 19">112 T.C. 19, 23 (1999).

    II. Section 6330(c)(1) Requirements

    Pursuant to section 6330(c)(1), the settlement officer shall "obtain

    verification from the Secretary that the requirements of any applicable law or

    administrative procedure have been met." When the IRS has assessed additional

    tax from its determination of a deficiency in the income tax that married taxpayers

    reported on a joint return, the settlement officer must verify each of the following:

    (1) either that the Commissioner mailed a valid notice of deficiency to the

    taxpayers at their last known address (or addresses) or each spouse signed an

    appropriate waiver, secs. 6212(b), 6213; (2) that the Commissioner made a valid

    assessment, sec. 6203; (3) that the Commissioner issued notice and demand, sec.

    6303; (4) that the taxpayers did not pay the liability, sec. 6331(a); and (5) that the

    Commissioner issued to the taxpayers notice of intent to collect the outstanding

    liability by levy and*99 of the taxpayers' right to a hearing, sec. 6330(a); see Ron

    Lykins, Inc. v. Commissioner, 133 T.C. 87">133 T.C. 87, 96-97 (2009); Manko v.

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    [*19]Commissioner, 126 T.C. 195">126 T.C. 195, 203 (2006); Freije v. Commissioner, 125 T.C.

    14, 35 (2005); Marlow v. Commissioner, T.C. Memo 2010-113">T.C. Memo. 2010-113.

    The settlement officer must verify that these requirements have been

    satisfied. Sec. 6330(c)(1), (3)(A); Hoyle v. Commissioner, 131 T.C. 197">131 T.C. 197, 201-202

    (2008), supplemented by136 T.C. 463">136 T.C. 463 (2011). If they have not, collection cannot

    proceed and the settlement officer cannot sustain the proposed collection action.

    See Med. Practice Solutions, LLC v. Commissioner, T.C. Memo 2009-214">T.C. Memo. 2009-214. The

    Court reviews the Appeals Office's verification under section 6330(c)(1) without

    regard to whether the taxpayers raised these issues during the section 6330

    hearing. Hoyle v. Commissioner, 131 T.C. at 202-203.

    The IRS was required to send Mr. and Mrs. Gurule a notice of deficiency

    before assessing tax. Seesec. 6213(a); see also Commissioner v. Shapiro, 424

    U.S. 614, 616-617 (1976); Manko v. Commissioner, 126 T.C. at 200-201; Freije v.

    Commissioner, 125 T.C. at 34-37. However, a copy of a notice of deficiency is

    not in the record. The notice of determination does not say that the Appeals Office

    verified the mailing of a notice of deficiency. This is especially worrisome

    because the notice of determination specifically states that the settlement officer

    verified each of the other statutory requirements. Settlement Officer Degiovanni's

    case activity record states that she verified that the Letter 1058 was sent to

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    [*20] petitioners and other procedural requirements were satisfied, but it does not

    indicate*100 that she verified that an appropriate notice of deficiency was mailed to

    petitioners at their last known address.

    The only possible reference to a notice of deficiency appears in the case

    history transcript, which has an entry for a "STAT NOTICE" on August 1, 2011.

    The case history transcript does not indicate when, if ever, the Commissioner

    mailed this notice to petitioners. Because multiple notices required by applicable

    Code provisions and related regulations must be sent to taxpayers before and

    during the collection process, the Court cannot tell whether the "STAT NOTICE"

    entry refers to the mailing of a notice of deficiency. On the basis of the limited

    record before us, the Court cannot determine whether Settlement Officer

    Degiovanni verified that the IRS properly mailed a notice of deficiency to

    petitioners. We may remand when the Appeals officer did not develop a record

    sufficient for judicial review. See Hoyle v. Commissioner, 131 T.C. at 204-205;

    Churchill v. Commissioner, T.C. Memo. 2011-182. Accordingly, we will remand

    this case to the Appeals Office for it to clarify the record as to whether it verified

    that a notice of deficiency was properly sent to petitioners at their last known

    address and, if so, on what it relied to do so.

    - 21 -

    [*21]III.Section 6330(c)(2) Requirements

    Once the settlement*101 officer verifies that the applicable law and

    administrative procedures have been followed, the settlement officer must

    consider any relevant issue that the taxpayer has raised relating to the unpaid tax

    or the proposed levy. Sec. 6330(c)(2); see Sego v. Commissioner, 114 T.C. at

    608-609. Petitioners argue that Settlement Officer Degiovanni did not properly

    address the issues they raised in the section 6330 hearing. We cannot determine

    on the basis of the record before us whether the settlement officer properly

    considered the issues petitioners raised in the section 6330 hearing.

    A. Economic Hardship and Necessary Living Expenses

    Petitioners assert that the proposed collection action should not proceed

    because they are experiencing economic hardship and the equity in their only

    meaningful asset, Mr. Gurule's section 401(k) plan account, is needed as a source

    for loans to pay necessary living expenses. Section 6343(a)(1)(D) directs the

    Commissioner to release a levy upon all, or part of, a taxpayer's property if he

    determines that a levy would cause economic hardship to the taxpayer. A levy

    causes "economic hardship" when the taxpayer would be unable to pay reasonable

    basic living expenses, according to the taxpayer's complete and current financial

    information, if a levy were*102 made. Washington v. Commissioner, 120 T.C. 137">120 T.C. 137,

    - 22 -

    [*22] 149-150 (2003); sec. 301.6343-1(b)(4)(i), Proced. & Admin. Regs.; seesec.

    301.6343-1(b)(4)(ii), Proced. & Admin. Regs. (outlining what constitutes basic

    living expenses and including any "factor that the taxpayer claims bears on

    economic hardship and brings to the attention of the director"). By extension, the

    settlement officer in a section 6330 hearing may not proceed with a proposed levy

    when a taxpayer establishes that it would create an economic hardship because

    section 6343 would require the levy's immediate release. Vinatieri v.

    Commissioner, 133 T.C. 392">133 T.C. 392, 400, 402 (2009) ("Proceeding with the levy would

    be unreasonable because section 6343 would require its immediate release, and the

    determination to do so was arbitrary."). Instead, the settlement officer "must

    consider an alternative." Id. at 401.

    Beyond this statutory requirement, the IRS has implemented its own

    procedures that restrict the levying upon retirement accounts because they are

    specifically intended for a taxpayer's future welfare. The Internal Revenue

    Manual (IRM) has a three-step procedure for levying upon retirement accounts

    and instructs IRS employees to levy upon these accounts only if (1) a taxpayer's

    conduct has been flagrant8 and (2) the taxpayer does not depend on the funds in

    8Examples of flagrant conduct*103 include, among others, (1) reliance on frivolous arguments, (2) voluntary contributions to retirement accounts when tax

    (continued...)

    - 23 -

    [*23] the account to pay necessary living expenses, taking into account any special

    circumstances such as extraordinary expenses.9 IRM pt. 5.11.6.2 (Dec. 2, 2011);

    see Wadleigh v. Commissioner, 134 T.C. 280">134 T.C. 280, 294-296 (2010) (discussing the

    IRM provision that addresses the Commissioner's ability to levy upon retirement

    accounts).

    Petitioners wrote "[c]ollection will cause a hardship" on their section 6330

    hearing request and provided documents supporting this claim. Settlement Officer

    Degiovanni was aware that Mrs. Gurule and petitioners' middle son suffered from

    severe medical conditions that left them with high medical bills every month.

    Petitioners had borrowed against Mr. Gurule's section 401(k) plan account, their

    8(...continued)

    is due, (3) conviction for tax evasion for the liability, (4) assessment of a fraud penalty with respect to the liability, and (5) a demonstrated pattern of uncooperative or unresponsive behavior. IRM pt. 5.11.6.2(6) (Dec. 2, 2011).

    9The Commissioner's internal procedures, as reflected in the IRM, do not have the force of law, and deviation from them does not necessarily render the Commissioner's action invalid.*104 Vallone v. Commissioner, 88 T.C. 794">88 T.C. 794, 807-808 (1987). Nevertheless, the IRM can be persuasive authority, see Atchison v.Commissioner, T.C. Memo. 2009-8, and a review of relevant IRM provisions is instructive in ascertaining the procedures the IRS expects its employees to follow, see Wadleigh v. Commissioner, 134 T.C. 280">134 T.C. 280, 294 & n.13 (2010) (reviewing relevant IRM provisions to determine procedures that IRS employees are expected to follow when deciding whether to levy upon a taxpayer's retirement account); see also Fairlamb v. Commissioner, T.C. Memo. 2010-22 (stating that a settlement officer's "determination * * * [that is] based wholly on misapplication of internal procedures, cannot be said to have a sound basis in law or fact").

    - 24 -

    [*24] only asset with a positive net realizable equity according to the notice of

    determination, to pay basic living expenses such as moving and medical expenses.

    Petitioners took out two of the five section 401(k) plan account loans during the

    course of the section 6330 hearing and promptly notified Settlement Officer

    Degiovanni by letter after each loan. The chronic nature of the medical conditions

    suggested that medical bills would continue to accumulate. Yet the notice of

    determination and Settlement Officer Degiovanni's case notes do not show that

    the Appeals Office ever considered, much less made a determination about,

    petitioners' economic hardship claim. The administrative*105 record also does not

    show that Settlement Officer Degiovanni considered or followed the three-step

    process for levying upon retirement accounts pursuant to the IRM even though she

    was aware that petitioners were using the section 401(k) plan account to pay

    necessary living expenses.10 On the basis of the record before us, we cannot

    determine whether Settlement Officer Degiovanni abused her discretion by

    10The notice of determination does not specifically state that petitioners' sec. 401(k) plan account will be levied upon, yet this was the only asset with positive net equity listed in the notice of determination's asset equity table. Of petitioners' total calculated RCP of $16,310, only $2,052 was attributable to future income while the remaining $14,258 was attributable to petitioners' sec. 401(k) plan account.

    - 25 -

    [*25] upholding the proposed levy notwithstanding petitioners' economic hardship

    claim.

    B. Petitioners' Proposed Collection Alternatives

    Assuming arguendo that petitioners' economic hardship claim does not bar

    collection action entirely, we address Settlement Officer Degiovanni's

    determination to reject petitioners' proposed collection alternatives. Petitioners

    first proposed an OIC of $950 and later increased the amount*106 to $6,100 after the

    Appeals Office rejected the first offer. Petitioners also proposed an installment

    agreement with a payment of $120 per month. Settlement Officer Degiovanni

    rejected the offers because they fell below petitioners' calculated RCP (for the

    OIC) and monthly net income (for the installment agreement). Petitioners contend

    that the settlement officer incorrectly calculated their RCP and/or monthly net

    income by either (1) not reducing the section 401(k) plan account's net realizable

    equity by the amounts of the additional loans petitioners took out during the

    section 6330 hearing or (2) failing to reduce petitioners' monthly income by the

    amounts of the loan payments to the section 401(k) plan account.11 Petitioners

    11In the petition, petitioners stated that Settlement Officer Degiovanni would not allow all of their current medical expenses in the calculation of their monthly net income. Settlement Officer Degiovanni allowed petitioners' medical expenses of $550 as stated on their Form 433-A plus an additional $76 per month on the

    (continued...)

    - 26 -

    [*26] also assert that their RCP has changed since the time of the settlement

    officer's determination because of their middle son's death.

    1. Collection Alternatives Generally*107

    During the course of a section 6330 hearing taxpayers may propose

    collection alternatives such as an OIC or an installment agreement. Sec.

    6330(c)(2)(A)(iii); Giamelli v. Commissioner, 129 T.C. 107">129 T.C. 107, 112 n.3 (2007).

    Pursuant to section 7122(a) the Secretary may compromise any civil or

    criminal case arising under the internal revenue laws before its referral to the

    Department of Justice. Section 7122(d) authorizes the Secretary to prescribe

    guidelines for officers and employees of the IRS to determine whether an OIC is

    adequate and should be accepted. Accordingly, we generally uphold the rejection

    of an OIC when the Appeals Office has followed the IRM. See, e.g., Churchill v.

    Commissioner, T.C. Memo. 2011-182, 102 T.C.M. (CCH) 116">102 T.C.M. (CCH) 116, 117 (2011);

    11(...continued)

    basis of medical records they provided during the sec. 6330 hearing. Because the administrative record demonstrates that Settlement Officer Degiovanni allowed all of the medical expenses that petitioners claimed, it appears that the Appeals Office did not abuse its discretion in considering this medical expense issue. SeeJohnson v. Commissioner, T.C. Memo. 2007-29 (holding that the Appeals Office properly considered the taxpayer's current medical expenses in calculating RCP when it allowed the full amount of medical expenses that he had claimed), aff'd inrelevant part sub nom. Keller v. Commissioner, 568 F.3d 710">568 F.3d 710, 718 (9th Cir. 2009). Petitioners conceded this issue at trial.

    - 27 -

    [*27]Atchison v. Commissioner, T.C. Memo. 2009-8, 97 T.C.M. (CCH) 1034">97 T.C.M. (CCH) 1034,

    1036 (2009).

    Petitioners*108 do not challenge the existence or amount of the underlying

    liability. Their challenge focuses on their claimed inability to pay and their

    difficult financial circumstances.

    The Commissioner may accept an OIC of a Federal tax debt on the grounds

    of "Doubt as to collectibility", among others. Sec. 301.7122-1(b)(1), (2), and (3),

    Proced. & Admin. Regs. In making a determination regarding collectibility, the

    Secretary must calculate a taxpayer's ability to pay. Id. para. (c)(2). Generally,

    this type of OIC will be accepted only if the amount offered equals or exceeds the

    taxpayer's RCP; i.e., the amount that the IRS could collect through other means

    such as administrative and judicial collection remedies. Rev. Proc. 2003-71, sec.

    4.02(2), 2 C.B. 517">2003-2 C.B. 517, 517; see IRM pt. 5.8.1.1.3 (Mar. 16, 2010). The IRM

    sets forth procedures for analyzing a taxpayer's financial condition to determine

    the taxpayer's RCP. See IRM pt. 5.8.5.1 (Sept. 23, 2008). A taxpayer's RCP is

    generally defined as the sum of (1) the taxpayer's net realizable equity in assets

    (net realizable equity) and (2) the amount collectible from the taxpayer's expected

    future income after allowing for payment of necessary living expenses. Id. pt.

    5.8.4.3.1 (June 1, 2010); seesec. 301.7122-1(c)(2)(i), Proced. & Admin. Regs.

    - 28 -

    *109 [*28] (stating that the Secretary is required to "permit taxpayers to retain sufficient

    funds to pay basic living expenses").

    Sec. 6159(a) authorizes the Secretary to enter into an installment agreement

    upon determining that the proposed agreement would facilitate full or partial

    collection of the taxpayer's liability. An installment agreement generally does not

    reduce the amount of taxes, interest, or penalties that the taxpayer owes but rather

    allows the taxpayer to pay the liability over time. Seesec. 301.6159-1(c)(1)(ii),

    Proced. & Admin. Regs. The decision to accept or reject installment agreements

    lies within the discretion of the Commissioner. Thompson v. Commissioner, 140

    T.C. 173, 179 (2013) (citing section 301.6159-1(a), (c)(1)(i), Proced. & Admin.

    Regs.). If a settlement officer follows all statutory and administrative guidelines

    and provides a reasoned and balanced decision, the Court will not reweigh the

    equities. Id.; Lipson v. Commissioner, T.C. Memo 2012-252">T.C. Memo. 2012-252, at *9 (citing Fifty

    Below Sales & Mktg., Inc. v. United States, 497 F.3d 828">497 F.3d 828, 830 (8th Cir. 2007)).

    IRM pt. 5.14.1.4(4) (June 1, 2010) states: "Installment agreements must

    reflect taxpayers' ability to pay on a monthly basis throughout the duration of

    agreements." A taxpayer's ability to pay is determined by comparing his monthly

    income to allowable expenses. Thompson v. Commissioner, 140 T.C. at 179-180

    (discussing allowable monthly expenses); Friedman v. Commissioner*110 , T.C. Memo.

    - 29 -

    [*29] 2013-44, at *9. In reviewing for abuse of discretion the Court ordinarily

    does not recalculate a taxpayer's ability to pay nor substitute its judgment for that

    of the settlement officer. See, e.g., Boulware v. Commissioner, T.C. Memo. 2014-

    80.

    2. Settlement Officer Degiovanni's Calculation of Petitioners' Ability To Pay

    Petitioners contend that Settlement Officer Degiovanni did not properly

    account for Mr. Gurule's section 401(k) plan account loans in calculating their

    ability to pay, whether by reducing the net realizable equity of the section 401(k)

    plan account or by reducing their monthly net income by the amounts of the loan

    payments. Respondent contends that petitioners are not entitled to any adjustment

    to their monthly net income because petitioners are essentially repaying a loan to

    themselves and allowing an adjustment would result in double counting the

    section 401(k) plan account encumbrances. Respondent further avers that

    petitioners may not receive a reduction in the net realizable equity of the section

    401(k) plan account because the additional loans Mr. Gurule took are "dissipated

    assets".

    Initially, before Mr. Gurule took out the additional loans, Settlement Officer

    Degiovanni calculated the net realizable equity of Mr. Gurule's section 401(k)

    - 30 -

    [*30]*111 plan account by reducing its cash value by encumbrances (the first two

    section 401(k) plan account loans) and tax consequences. See IRM pt. 5.8.5.9

    (Oct. 22, 2010). However, Settlement Officer Degiovanni determined not to

    reduce the section 401(k) plan account's net realizable equity by the amounts of

    the two additional loans because "[w]e will not consider additional encumbrances

    against your 401(k), which you chose to take when you were aware that you had

    an outstanding tax liability."

    Although the settlement officer did not further reduce the net realizable

    equity of the section 401(k) plan account, she allowed a $536 monthly expense for

    Mr. Gurule's section 401(k) plan account loan payments. This allowance reduced

    petitioners' calculated monthly net income. Respondent contends that this

    adjustment favored petitioners because ordinarily loan payments to a retirement

    account are not allowable as an expense in calculating RCP, as retirement account

    loan payments are essentially moving a taxpayer's money from one account to

    another. See id. pt. 5.8.5.20.4(9) (Oct. 22, 2010). However, Settlement Officer

    Degiovanni determined it was appropriate to include the loan payments in

    petitioners' RCP because the loans originated, at least in part, to pay necessary*112

    medical expenses.

    - 31 -

    [*31] According to the case activity report, Settlement Officer Degiovanni

    allowed petitioners a monthly expense of $536 for the loan payments on the basis

    of Mr. Gurule's earnings statement that petitioners provided.12 However, the

    record establishes that Mr. Gurule was paid biweekly for all relevant periods. The

    earnings statements on which Settlement Officer Degiovanni relied reflected

    biweekly earnings and not monthly earnings.

    In sum, after Mr. Gurule took out the third section 401(k) plan account loan,

    Settlement Officer Degiovanni did not adjust the net realizable equity of the

    section 401(k) plan account for the balance remaining on the section 401(k) plan

    account loans or adjust petitioners' monthly net income by the full amount of the

    loan payment per month. Thus, it appears that Settlement Officer Degiovanni may

    have made a material error in calculating petitioners' RCP.

    In at least one instance, the IRM sanctions the use of an inflated RCP for

    public policy reasons. A dissipated asset is any asset, liquid or illiquid, that has

    12Although petitioners told Settlement Officer Degiovanni that Mr. Gurule's loan payment had increased from $536 to $622 "coming out of each paycheck", she did not abuse her discretion*113 by relying on the then-outdated earnings statement because petitioners did not provide any updated documents showing the new amount. See Etkin v. Commissioner, T.C. Memo. 2005-245 (holding that an Appeals officer did not abuse his discretion when taxpayers did not provide updated financial information showing a change in circumstances); see also Orumv. Commissioner, 123 T.C. 1">123 T.C. 1, 13 (2004), aff'd, 412 F.3d 819">412 F.3d 819 (7th Cir. 2005).

    - 32 -

    [*32] been sold, transferred, or spent on nonpriority items or debts so that it is no

    longer available to pay a tax liability. Johnson v. Commissioner, 136 T.C. 475">136 T.C. 475,

    487 (2011), aff'd without published opinion, 502 Fed. Appx. 1">502 Fed. Appx. 1 (D.C. Cir. 2013).

    The IRM instructs that a dissipated asset may be included in the RCP calculation

    even though it is no longer at the taxpayer's disposal as a way to discourage

    delinquent taxpayers from squandering money instead of paying taxes. Id.; IRM

    pt. 5.8.5.16(3) (Oct. 22, 2010); see, e.g., Tucker v. Commissioner, 676 F.3d 1129">676 F.3d 1129,

    1135 (D.C. Cir. 2012), aff'g135 T.C. 114">135 T.C. 114 (2010), and aff'gT.C. Memo 2011-67">T.C. Memo. 2011-67.

    Settlement Officer Degiovanni's case notes indicate that she did not reduce

    petitioners' calculated RCP by the total amount of the additional section 401(k)

    plan account loans because she considered that amount to be a dissipated asset.

    The IRM states that dissipated assets should not automatically be included

    in the RCP calculation. See IRM pt. 5.8.5.16(1); id. pt. 8.23.3.3.2.3(2) (Oct. 14,

    2011). The*114 IRM lists factors that the Appeals Office should analyze when

    deciding whether to include dissipated assets in the RCP calculation.13 The IRM

    13The factors to be evaluated are (1) when the assets were dissipated in relation to the offer submission, (2) whether the assets were used to pay for existing ongoing business operating expenses, (3) when the assets were dissipated in relation to the liability, (4) how the assets were transferred, (5) whether the taxpayer realized any funds from the transfer of assets, (6) how any funds realized from the disposition of assets were used, and (7) the value of the assets and the

    (continued...)

    - 33 -

    [*33] also states: "When it can be shown through internal research or

    substantiation provided by the taxpayer that the funds were needed to provide for

    necessary living expenses, these amounts should not be included in the RCP

    calculation." Id. pt. 5.8.5.16(5); see also Layton v. Commissioner, T.C. Memo.

    2011-194; IRM pt. 8.23.3.3.2.3(5). Further, "[i]nclusion of the value of dissipated

    assets must clearly be justified in the case file and documented on the ICS or

    AOIC history, as appropriate."14 IRM pt. 5.8.5.16(4), (10).

    The administrative record does not establish*115 that Mr. Gurule took out the

    additional section 401(k) plan account loans intending to disregard the outstanding

    tax liability, see IRM pt. 5.8.5.16(7), or that the loans otherwise qualify as

    dissipated assets that should be included in the RCP calculation. In any event,

    Settlement Officer Degiovanni's decision to treat the additional loan encumbrance

    13(...continued)

    taxpayer's interest in those assets. IRM pt. 5.8.5.16(4) (Oct. 22, 2010).

    14The IRM instructs the Appeals Office to consider, but does not mandate, including dissipated assets in the RCP calculation when an investigation clearly reveals that assets have been dissipated with a disregard of the outstanding tax liability. IRM pt. 5.8.5.16(7); see also Tucker v. Commissioner, 676 F.3d 1129">676 F.3d 1129, 1135-1136 (D.C. Cir. 2012), aff'g135 T.C. 114">135 T.C. 114 (2010), and aff'gT.C. Memo 2011-67">T.C. Memo. 2011-67. Examples of when dissipated assets may result in an RCP increase include dissolving an IRA account to pay for a child's wedding or a vacation and selling real estate and gifting the proceeds to family members. IRM pt. 5.8.5.16(7), ex. 1.

    - 34 -

    [*34] as a dissipated asset was not clearly justified in the case file. Settlement

    Officer Degiovanni included the purported dissipated asset in the RCP calculation,

    but it is unclear to what extent she considered petitioners' unique circumstances*116 or

    any of the factors that the IRM instructs the Appeals Office to consider. See id. pt.

    5.8.5.16(1) ("The value of dissipated assets should not automatically be included

    in the calculation of the RCP. Each particular case must be evaluated on its own

    merit."); id. pt. 5.8.5.16(4); see also Titsworth v. Commissioner, T.C. Memo.

    2012-12, slip op. at 18-19 ("Whether to include dissipated assets in a taxpayer's

    RCP is not an automatic determination but must be evaluated on the basis of the

    facts and circumstances of each case in the light of certain enumerated factors [in

    the IRM]."). The case activity report and the notice of determination summarily

    state that this amount is included in the RCP calculation because Mr. Gurule took

    out the loans when petitioners knew of their outstanding Federal tax liability.

    Especially considering that the subsequent loans appear to have been used to pay

    necessary living expenses, we cannot properly review Settlement Officer

    Degiovanni's conclusion and evaluate its impact on the Appeals Office's

    determination with the cursory explanation in the administrative record. See IRM

    pt. 5.8.5.16(4) and (5); see also Jones v. Commissioner, T.C. Memo 2012-274">T.C. Memo. 2012-274, at

    *32; Tucker v. Commissioner, T.C. Memo. 2011-67 (holding that the RCP

    - 35 -

    [*35] calculation should not include*117 the entire amount the taxpayer placed in his

    day trading account as a dissipated asset if he later withdrew half the amount to

    pay for basic living expenses).

    Because the administrative record does not fully and clearly explain

    Settlement Officer Degiovanni's treatment of the additional section 401(k) plan

    account loans, we cannot determine whether she calculated petitioners' RCP

    correctly at the time of the section 6330 hearing. Moreover, Settlement Officer

    Degiovanni's calculation of petitioners' ability to pay also affected her

    determination to reject petitioners' proposed installment agreement with a

    payment of $120 per month. See IRM pt. 5.14.1.4(4). Although we do not

    substitute our judgment for that of the Appeals Office in calculating a taxpayer's

    ability to pay when the Appeals Office rejects an installment agreement, see, e.g.,

    Boulware v. Commissioner, T.C. Memo. 2014-80, we can consider whether the

    Appeals Office's decision to reject an installment agreement was the result of a

    failure to properly consider the taxpayers' financial information in the record.

    Because the record does not permit us to do so, a remand is appropriate.

    A remand may also be appropriate when a taxpayer has experienced a

    material change in circumstances between the time of the section 6330 hearing*118 and

    the trial that affects the RCP calculation. Leago v. Commissioner, T.C. Memo.

    - 36 -

    [*36] 2012-39;Churchill v. Commissioner, T.C. Memo. 2011-182 (remanding to

    the Appeals Office when the taxpayer's RCP had changed as a result of his

    divorce); see INS v. Ventura, 537 U.S. 12">537 U.S. 12, 14-18 (2002); SKF USA, Inc. v. United

    States, 254 F.3d 1022">254 F.3d 1022, 1028 (Fed. Cir. 2001); Harrell v. Commissioner, T.C.

    Memo. 2003-271 (remanding when a Supreme Court case decided after the notice

    of determination resolved a relevant question about equitable tolling). Petitioners'

    middle son passed away in August 2013 after the notice of determination was

    issued. This tragic event constitutes a material change of circumstances for

    petitioners, who had to take out a fifth section 401(k) plan account loan to pay his

    final expenses and who are still unable to pay for the placement of his ashes in a

    mausoleum. These additional costs could have affected petitioners' RCP and their

    ability to pay their tax liability. On remand the Appeals Office is directed to

    consider updated financial information that petitioners should provide to

    document any change in their ability to pay resulting from their middle son's

    death.

    3. Special Circumstances

    The IRS may accept an OIC on the basis of doubt as to collectibility when

    the offer is less than the RCP if there are "special circumstances".*119 Rev. Proc.

    2003-71, sec. 4.02(2); see Fairlamb v. Commissioner, T.C. Memo. 2010-22. For

    - 37 -

    [*37] this purpose, special circumstances are: (1) circumstances demonstrating

    that the taxpayer would suffer economic hardship if the IRS were to collect from

    him an amount equal to the RCP and (2) compelling public policy or equity

    considerations that provide sufficient basis for compromise. See Murphy v.

    Commissioner, 125 T.C. at 309; McClanahan v. Commissioner, T.C. Memo. 2008-

    161; IRM pt. 5.8.4.2(4) (June 1, 2010) (stating that the factors establishing special

    circumstances for doubt as to collectibility are the same as those considered under

    effective tax administration); IRM pt. 5.8.11.2(2)(b) (Sept. 23, 2008). Factors

    indicating economic hardship include, but are not limited to, (1) the taxpayer's

    long-term illness, medical condition, or disability that renders him incapable of

    earning a living, where it is "reasonably foreseeable that taxpayer's financial

    resources will be exhausted providing for care and support during the course of

    the condition"; (2) the taxpayer's monthly income is exhausted each month in

    providing for care of dependents without other means of support; and (3) the

    taxpayer is unable to borrow against the equity in assets and liquidation of those

    assets to pay a tax liability would render the taxpayer*120 unable to meet basic living

    expenses. Sec. 301.7122-1(c)(3)(i), Proced. & Admin. Regs.; IRM pt.

    5.8.11.2.1(6) (Sept. 23, 2008).

    - 38 -

    [*38] Our analysis here closely tracks our analysis of petitioners' economic

    hardship claim supra. The record does not show whether Settlement Officer

    Degiovanni considered accepting petitioners' OIC on the basis of doubt as to

    collectibility with special circumstances. See IRM pt. 5.8.11.4(2) (Sept. 23, 2008)

    (instructing IRS employees to consider a taxpayer's OIC under doubt as to

    collectibility with special circumstances when the taxpayer's RCP does not exceed

    the tax liability and special circumstances exist). The notice of determination

    states: "The IRS cannot compromise tax liabilities for less than the amount

    determined to be reasonably collectible. Your Offer in Compromise was rejected."

    Settlement Officer Degiovanni knew that Mrs. Gurule could not work because of

    her neurological condition, and she also knew that Mr. Gurule had to take several

    section 401(k) plan account loans to pay their son's medical expenses and other

    basic living expenses. Even though Mr. Gurule had positive net realizable equity

    in his section 401(k) plan account at that time, it was quickly being depleted to

    pay basic expenses. Yet the notice of determination suggests*121 that the Appeals

    Office rejected petitioners' OIC pro forma because the offer fell below the

    calculated RCP. We cannot determine whether the Appeals Office gave due

    regard to potential special circumstances before rejecting the offer. See Anderson

    v. Commssioner, T.C. Memo. 2013-261 (remanding when it was unclear whether

    - 39 -

    [*39] the settlement officer properly considered the taxpayer's health in rejecting

    the taxpayer's OIC with special circumstances); Leago v. Commissioner, T.C.

    Memo. 2012-39 (same); see also Antioco v. Commissioner, T.C. Memo. 2013-35

    (remanding when the settlement officer did not meaningfully consider the

    taxpayer's special circumstances before rejecting her proposed installment

    agreement).

    IV. Conclusion

    In the light of the inadequacy of the administrative record and the reasons

    stated for rejecting petitioners' proposed collection alternatives, we are unable to

    conclude whether it was an abuse of discretion for respondent to determine to

    proceed with the proposed collection action for petitioners' 2009 tax liability.

    Because a remand would be "helpful", "necessary", or "productive", see Kelby v.

    Commissioner, 130 T.C. 79">130 T.C. 79, 86 n.4 (2008); Lunsford v. Commissioner, 117 T.C.

    183, 189 (2001); Churchill v. Commissioner, T.C. Memo 2011-182">T.C. Memo. 2011-182, we will

    remand the case to the Appeals Office for further consideration and clarification.

    Upon remand*122 the Appeals Office shall consider any additional information or

    evidence that petitioners may wish to submit, any new collection alternative that

    petitioners may wish to propose, and any asserted change in circumstances.

    - 40 -

    [*40] We have considered the parties' remaining arguments and, to the extent not

    discussed above, conclude that those arguments are irrelevant, moot, or without

    merit. For the reasons identified above, we will remand this case to the Appeals

    Office for further proceedings consistent with this opinion.

    To reflect the foregoing,

    An appropriate order will be issued.