TN. Consumer Advocate v. TN. Regulatory Authority ( 1998 )

IN THE SUPREME COURT OF TENNESSEE
AT NASHVILLE
CONSUMER ADVOCATE DIVISION, ) FOR PUBLICATION
OFFICE OF THE ATTORNEY ) Filed: March 30, 1998
GENERAL, STATE OF )
TENNESSEE, )
)
Appellee, )
) Tennessee Public Service
v. ) Commission No. 96-01032
)
H. LYNN GREER, CHAIR; SARA )
KYLE, DIRECTOR, and MELVIN )
MALONE, DIRECTOR, )
CONSTITUTING THE TENNESSEE )
REGULATORY AUTHORITY, ) Appeal No.
and BELLSOUTH ) 01S01-9706-BC-00141
TELECOMMUNICATIONS, INC., )
Appellants.
)
)
)
FILED
March 30, 1998
Cecil W. Crowson
Appellate Court Clerk
For Appellants - Greer, Kyle & Malone: For Appellees
Paul C. Ney Jr. John Knox Walkup
Gregory Mitchell Attorney General & Reporter
DORAMUS, TRAUGER & NEY
Nashville, Tennessee Michael E. Moore
Solicitor General
For Appellants - BellSouth
Guy Hicks L. Vincent Williams
BELLSOUTH TELECOMMUNICATIONS Consumer Advocate
Nashville, Tennessee Office of Attorney General
Nashville, Tennessee
Bennett L. Ross
BELLSOUTH TELECOMMUNICATIONS
Atlanta, Georgia
OPINION
COURT OF APPEALS REVERSED. DROWOTA, J.
We granted this appeal to determine two issues: (1) whether the petition to
intervene filed with the Tennessee Regulatory Authority (“TRA”), by the Consumer
Advocate Division of the Attorney General’s Office (“Advocate”), constituted a written
complaint; and (2) whether the TRA is statutorily required to hold a contested case
hearing upon the filing of a written complaint.
After careful consideration, we first conclude that the petition to intervene filed
by the Advocate in this case did not constitute a written complaint. Applying familiar
rules of statutory construction, we also conclude that the TRA is not statutorily
mandated to conduct a contested case hearing in every case in which a written
complaint is filed. Accordingly, we reverse the judgment of the Court of Appeals and
reinstate the order approving the tariff.
FACTUAL BACKGROUND
On June 3, 1996, BellSouth Telecommunications, Inc. (‘BellSouth”) filed with
the Tennessee Public Service Commission (“PSC”), a tariff introducing three new
optional local exchange service packages for BellSouth’s residential customers. The
PSC placed the tariff on the agenda of its June 25, 1996, commission conference
and, on June 19, 1996, gave notice to the Advocate that the tariff would be
considered at the commission conference.1 On June 21, 1996, the Advocate filed a
petition to intervene in the commission conference pursuant to Tenn. Code Ann. §
1
As a result of legislative action in 1995, the PSC ceased to exist on June 30, 1996. Therefore,
the PSC s et a com miss ion conf erence for June 25,1996 to com plete its public business. On June 19,
1996, the PSC p ublished an agen da listing Be llSouth’s tariff a s ready fo r dispos ition.
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65-4-118(c)(2)(A) (1997 Supp.).2 The petition did not include specific allegations of
fact as to why the tariff was unjust or unreasonable, but rather simply stated that the
tariff “may prejudice Tennessee consumers.”
On June 28, 1996, the PSC issued an order approving the tariff and denying
the Advocate’s petition to intervene. On July 9, 1996, the Advocate filed in the Court
of Appeals a petition for review pursuant to Rule 12, Tenn. R. App. P. The TRA,
which is the successor to the PSC with regard to regulation of public utilities in this
State, filed a motion to dismiss the petition for review for lack of jurisdiction.3 The
Court of Appeals granted the motion, concluding that it had no jurisdiction to review
the order of the PSC because the order did not arise from a contested case.
Thereafter, the Advocate filed a petition to rehear the dismissal of its Rule 12
petition for review. The Court of Appeals granted the petition to rehear, vacated its
previous order, and denied the TRA’s motion to dismiss the appeal. In so holding,
the intermediate court stated as follows:
It is the opinion of this Court that Tennessee Code Annotated § 65-5-
203(a) required the TRA to hold a hearing because the [Advocate] filed
a written complaint with the TRA challenging the justness of the rates
proposed by BellSouth. Because Tennessee Code Annotated § 65-5-
203(a) required the TRA to hold a hearing, this Court has jurisdiction
pursuant to Tennessee Code Annotated § 4-5-322(a)(1).
The intermediate court denied BellSouth’s request to reconsider on the
grounds that the Rules of Appellate Procedure do not provide for motions to
2
That statu te pro vides , in per tinen t part, that th e Ad voca te, “m ay, with the a ppro val o f the
attorney general and reporter, participate or intervene as a party in any matter or proceeding before the
[TRA ] . . . .”
3
On September 5, 1996 , the C ourt o f App eals ente red a n ord er in th is cause substituting the
TRA in the place of the PSC.
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reconsider. In the same order, the Court of Appeals reversed the PSC order and
remanded the case to the TRA for the purpose of conducting a contested case
hearing.
Thereafter, we granted BellSouth and the TRA permission to appeal pursuant
to Rule 11, Tenn. R. App. P., and for the reasons that follow, now reverse the
decision of the Court of Appeals.
STATUTORY CONSTRUCTION
In this case, the Court of Appeals held that under Tenn. Code Ann. § 65-5-
203(a) (1997 Supp.), the TRA is always required to convene a contested case
hearing upon the filing of a written complaint and the intermediate court also held that
the petition to intervene filed by the Advocate constituted a written complaint within
the meaning of the statute. We first consider the language of the statute, which
provides, in relevant part, as follows:
When any public utility shall increase any existing individual rates, joint
rates, tolls, fares, charges, or schedules thereof, or change or alter any
existing classification, the authority shall have power either upon written
complaint, or upon its own initiative, to hear and determine whether the
increase, change or alteration is just and reasonable.
(Emphasis added).
In this Court, the TRA and BellSouth argue that the Advocate’s petition to
intervene does not constitute a “written complaint” as that term has been defined by
the Rules of the TRA. Even assuming the petition to intervene had been a “written
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complaint” within the meaning of the statute, the TRA and BellSouth argue that the
TRA had no mandatory statutory duty to convene a contested case hearing. In
contrast, the Advocate asserts that the petition to intervene constituted a written
complaint and therefore triggered a mandatory statutory duty on the part of the TRA
to hold a contested case hearing.
In resolving the issues in this appeal, we are guided by the following general
rules of statutory construction. The role of this Court in construing statutes is to
ascertain and give effect to legislative intent. Cronin v. Howe, 906 S.W.2d 910, 912
(Tenn. 1995). Whenever possible, legislative intent is to be ascertained from the
natural and ordinary meaning of the language used, without forced or subtle
construction that would limit or extend the meaning of the language. Id. We must
avoid strained constructions which would render portions of the statute inoperative
or void. State v. Turner, 913 S.W.2d 158, 160 (Tenn. 1995). Instead, we must apply
a reasonable construction in light of the purposes and objectives of the statutory
provision. Id. Finally, a state agency’s interpretation of a statute that the agency is
charged to enforce is entitled to great weight in determining legislative intent.
Nashville MobilePhone Co. Inc. v. Atkins, 536 S.W.2d 335, 340 (Tenn. 1976).
In applying these general rules in the context of this case, we first observe that
the General Assembly has charged the TRA with the “general supervisory and
regulatory power, jurisdiction and control over all public utilities.” Tenn. Code Ann.
§ 65-4-104 (1997 Supp.). In fact, the Legislature has explicitly directed that statutory
provisions relating to the authority of the TRA shall be given “a liberal construction”
and has mandated that “any doubts as to the existence or extent of a power
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conferred on the [TRA] . . . shall be resolved in favor of the existence of the power,
to the end that the [TRA] may effectively govern and control the public utilities placed
under its jurisdiction. . . .” Tenn. Code Ann. § 65-4-106 (1997 Supp.). The General
Assembly, therefore, has “signaled its clear intent to vest in the [TRA] practically
plenary authority over the utilities within its jurisdiction.” Tennessee Cable Television
Ass’n v. Tennessee Public Service Comm’n, 844 S.W.2d 151, 159 (Tenn. App.
1992). To enable the TRA to effectively accomplish its designated purpose -- the
governance and supervision of public utilities -- the General Assembly has
empowered the TRA to “adopt rules governing the procedures prescribed or
authorized,” including “rules of practice before the authority, together with forms and
instructions,” and “rules implementing, interpreting or making specific the various laws
which [the TRA] enforces or administers.” Tenn. Code Ann. § 65-2-102 (1) & (2)
(1997 Supp.).
I.
Acting in accordance with this express authorization, the TRA has adopted
certain rules and regulations governing the filing of petitions and complaints in the
TRA and the conduct of TRA proceedings. Particularly significant to this appeal is
the TRA rule which delineates the required form and contents of a petition or
complaint. That rule provides:
Petitions, applications or formal complaints to the [TRA], whereby the
originator of same desires a hearing and/or a formal order from the
[TRA]: a) must be in writing; b) signed by the petitioner, applicant,
complainant, or by their duly authorized representative or attorney;
c) must contain in clear and logical form the allegations, statements of
facts relied upon, the fact or thing done or omitted, together with the
citation to any statutory, order or rules and regulations of this
Commission; d) must conclude with the prayer specifying the particular
relief or action sought from the Commission; e) name and address of
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complainant or petitioner and their attorney; and f) if applicable, the
name and address of the defendant or respondent, and may be in the
following form:
Rule 1220-1-1-.05(1), Rules of Tennessee Regulatory Authority (hereinafter, “TRA
Rules) (emphasis added). The rule is then followed by a form complaint or petition,
which, in one section, advises a petitioner or complainant to
state in this and subsequent paragraphs the matter or matters intended
to be complained of, naming every rate, fare, charge, classification,
regulation or practice the lawfulness of which is challenged, and also,
if practicable, the points between which the rates, etc. complained of
are applied and other acts or things done or omitted, as may be
necessary to fully acquaint the [TRA] with the details of the alleged
complaint or petition, etc.
In determining that the Advocate had filed a written complaint in accordance
with Tenn. Code Ann. § 65-5-203(a), the Court of Appeals made no mention of the
above-quoted rules of procedure. An examination of the petition to intervene reveals
that it does not specifically challenge the justness of the rates contained in the
BellSouth tariff. The opening paragraph of the petition refers only to the need to
convene a contested case to “determine the justness and reasonableness of the
filing” because the tariff “may prejudice Tennessee consumers.” It does not contain
a specific allegation as to how or why Tennessee consumers may be prejudiced by
the tariff. The Advocate’s petition prayed for leave to intervene and participate as a
party and that the court conform to a stay issued in another appellate court
proceeding in which BellSouth was a party. The petition clearly does not conform to
the measure of specificity required of formal complaints by the TRA Rules.
We emphasize that these rules of procedure were adopted in accordance with
an express legislative authorization. Moreover, the specificity required of formal
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complaints is not merely a matter of technical form. Under Tenn. Code Ann. § 65-5-
203(a), “the burden of proof to show that the increase, change, or alteration is just
and reasonable shall be upon the public utility making the same.” In order to meet
that burden, the public utility must be specifically informed of the nature of the
complaints about the justness or reasonableness of the rates. A vague and
nonspecific complaint does not afford the public utility sufficient information to allow
it to prepare to meet its burden of proof. Clearly, the specificity required of a
complaint by the Rules of the TRA serves an important function. The Court of
Appeals should have evaluated the petition against the requirements of the Rules in
determining whether the petition constituted a “written complaint” within the meaning
of the statute. As we previously observed, the interpretation given a statute by a
state agency charged with enforcing the statute is entitled to deference. Clearly, the
petition failed to satisfy the specificity required by the Rules of the TRA; therefore, we
conclude that the Court of Appeals erred in holding that the Advocate’s petition to
intervene constituted a “written complaint” under Tenn. Code Ann. § 65-5-2-3(a)
(1997 Supp.).4
II.
Even though we have determined that the petition to intervene filed in this
case did not constitute a written complaint, we will also consider whether the TRA has
4
W e note that the specificity required by the Rules is supported by the statute which grants the
Advoc ate authority to intervene. That statute provides that if the Advocate is “without sufficient
information to initiate a proceeding, it may petitio n the [TR A], af ter no tice to the a ffec ted u tility, to ob tain
information from the utility. The petition shall state with particularity the information sought and the type
of proceeding that may be initiated if the information is obtained .” Tenn. Code Ann. § 64-4-118
(c)(2)(B). The General Assembly created a procedural me cha nism to allow the A dvoc ate to obta in
specific information before filing a complaint. This statutory provision illustrates the importance of
spe cificity.
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a mandatory statutory duty to convene a contested case hearing upon the filing of a
proper written complaint because the issue is likely to arise in future cases.
In our view, the clear import of the statutory language, “the authority shall have
the power,” is that the TRA has the power to convene a contested case hearing if it
chooses to exercise the authority. In other words, the language used by the General
Assembly implies discretion. Importantly, the statute does not say that the TRA “shall
hold a hearing” upon the filing of a written complaint. Such language would clearly
describe a mandatory duty. Once again, our role is to construe statutes consistently
with legislative intent. If the Legislature had intended to mandate a contested hearing
upon the filing of a written complaint, it easily could have utilized precise language
to accomplish that mandate. Indeed, in other portions of the statutory scheme
governing the TRA, the Legislature has employed such mandatory language
requiring the TRA to convene a contested hearing. See e.g. Tenn. Code Ann. § 65-
5-209(c) (1997 Supp.) (“the authority shall initiate a contested, evidentiary proceeding
to establish initial rates on which the price regulation plan is based) (emphasis
added); Tenn. Code Ann. § 65-5-209(d) (1997 Supp.) (“the authority shall, upon
petition of the competing telecommunications services provider, hold a contested
case proceeding.”) (emphasis added). The absence of mandatory words in Tenn.
Code Ann. § 65-5-203(a), indicates an intentional legislative choice. State v. Harkins,
88 S.W.2d 79, 82 (Tenn. 1992).
Moreover, other related statutory provisions support our finding of discretionary
authority. For example, the General Assembly empowered the TRA to “[i]nvestigate,
upon its own initiative or upon complaint in writing, any matter concerning any public
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utility.” Tenn. Code Ann. § 65-4-117(1) (1997 Supp.). By granting the TRA power to
investigate, the General Assembly implicitly granted the TRA discretionary authority
to determine, after investigation, whether a contested case hearing is warranted.
Also, as previously observed, the General Assembly has declared in no uncertain
terms that “any doubts as to the existence or extent of a power conferred on the
[TRA] . . . shall be resolved in favor of the existence of the power, to the end that the
[TRA] may effectively govern and control the public utilities placed under its
jurisdiction. . . .” Tenn. Code Ann. § 65-4-106 (1997 Supp.). Construing the statute
to afford the TRA discretionary authority, rather than to impose a mandatory duty, is
consistent with this express declaration of the General Assembly. Such a
construction will ensure that the TRA can effectively govern and control the public
utilities placed under its jurisdiction. Therefore, we hold that the language of Tenn.
Code Ann. § 65-5-203(a) does not impose a mandatory duty upon the TRA to
convene a contested hearing in every case upon the filing of a written complaint.
In so holding, we disagree with the Advocate’s argument that the last sentence
of the statute imposes a mandatory duty. That sentence provides that “[i]t shall be
the duty of the authority to approve any such increase, change or alteration upon
being satisfied after full hearing that the same is just and reasonable.” In our view,
that language delineates the duty of the TRA once it has decided to convene a
contested case hearing to consider whether or not the “increase, change or
alteration” is just and reasonable. That statutory language is not relevant, in the first
instance, to whether the TRA has a mandatory duty to convene a contested case
hearing upon the filing of a written complaint.
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CONCLUSION
For the reasons herein stated, we conclude that the Court of Appeals erred in
reversing the order of the TRA and remanding for a contested case hearing.
Accordingly, the decision of the Court of Appeals is reversed, and the order of the
TRA approving the tariff is reinstated.
_____________________________________
FRANK F. DROWOTA, III,
JUSTICE
Concur:
Anderson, C. J.,
Birch, Holder, JJ.
Reid, J. - Not Participating
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