Lightfoot, Carrie v. Xerox Business Services , 2016 TN WC App. 42 ( 2016 )


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  • FILED
    September 12, 2016
    TENNESSEE
    WORKERS’ COMPENSATION
    APPEALS BOARD
    Time: 8:50 A.M.
    TENNESSEE BUREAU OF WORKERS’ COMPENSATION
    WORKERS’ COMPENSATION APPEALS BOARD
    Carrie K. Lightfoot Docket No. 2015-01-0233
    Vv. State File No.72875-2014
    Xerox Business Services, et al.
    Appeal from the Court of Workers’
    Compensation Claims
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    Audrey A. Headrick, Judge )
    Affirmed - Filed September 12, 2016
    The employee has appealed the trial court’s dismissal of her claim, contending that a
    dismissal with prejudice for failure to prosecute and failure to comply with the court’s
    orders was unwarranted. Following a show cause hearing, the trial court dismissed the
    case with prejudice after the employee and her attorney failed to appear at a hearing and
    failed to take actions as directed by the trial court. The primary issue on appeal is
    whether the trial court abused its discretion in dismissing the case with prejudice. Having
    carefully reviewed the record, we find no abuse of discretion, affirm the trial court’s
    decision, and certify the trial court’s order of dismissal as final.
    Presiding Judge Marshall L. Davidson, III, delivered the opinion of the Appeals Board, in
    which Judge David F. Hensley joined. Judge Timothy W. Conner dissented.
    Arthur C. Grisham, Chattanooga, Tennessee, for the employee-appellant, Carrie
    Lightfoot
    Fredrick R. Baker, Cookeville, Tennessee, for the employer-appellee, Xerox Business
    Services
    Factual and Procedural Background
    Carrie Lightfoot (“Employee”) alleges suffering injuries arising out of and
    occurring in the course and scope of her employment with Xerox Business Services
    (“Employer”). Employee, who worked as an imaging technician scanning x-rays, claims
    1
    that on September 12, 2014, she fell out of a chair as she was reaching for an x-ray that
    “kind of flew” as she removed it from an envelope. Employee testified that her chair
    flipped her over and rolled on top of her, injuring her back. She claims she was unable to
    get up from the floor for several minutes and that she later suffered a stroke due to pain
    from the alleged work injury. Employer denied the claim and submitted the affidavits of
    three individuals working near Employee when she purportedly fell that contradicted her
    allegations. No medical records were introduced at an expedited hearing held on
    December 16, 2015, and none appear in the record on appeal.
    Employee filed a petition for benefit determination seeking medical and temporary
    and permanent disability benefits. Although the petition reflects the name of the attorney
    representing her, Arthur C. Grisham, Employee, with the help of an unidentified third
    party, completed and filed the petition without the assistance of her lawyer. Employer
    filed a petition of its own seeking to conduct discovery. Following unsuccessful
    mediation efforts, a dispute certification notice was filed reflecting multiple disputed
    issues and affirmative defenses. On that same date, Employee filed a request for
    expedited hearing asking the trial court to conduct an evidentiary hearing. This document
    also appears to have been filed by Employee herself, as it does not reflect her attorney’s
    name or signature.
    At the expedited hearing, which had been rescheduled from an earlier date at
    Employee’s request, Employee testified that she was unaware of what supporting
    documents, if any, had been submitted with her petition for benefit determination. She
    believed, however, that all necessary documentation had been provided. Employer had
    submitted written discovery to Employee prior to the expedited hearing but had received
    no response. Employee’s attorney explained at the expedited hearing that he had
    experienced problems with his office email system and, thus, was unaware of any
    outstanding discovery.
    During Employer’s cross-examination of Employee, Employee became upset and
    had difficulty answering questions. After a recess, Employee’s attorney informed the
    trial court that he had concerns about his client’s competency. Consequently, he asked to
    withdraw the request for expedited hearing and continue the matter until he could have
    Employee evaluated by a mental health professional. The request was granted and the
    parties were ordered to reconvene for a status conference on February 18, 2016.
    At the February 18, 2016 status conference, Employee’s attorney represented to
    the court that he had suffered from a medical condition that, notwithstanding the passage
    of approximately two months, had precluded his inquiry into Employee’s competency.
    The trial court entered an order on February 26, 2016, again resetting the matter for a
    status conference on March 14, 2016. The trial court instructed Employee to be prepared
    to inform the court of the results of her mental evaluation and whether she wished to
    nonsuit her claim or request a hearing. The court also advised Employee that the court
    2
    would establish a deadline for requesting a hearing if no such request was filed in the
    interim.
    On March 15, 2016, the trial court entered an order reflecting that neither
    Employee nor her attorney attended the March 14 status conference. After the March 14
    hearing began, the trial court sent an email to Employee’s attorney and attempted to reach
    him by phone. Despite the court’s efforts, Employee and her lawyer “failed to appear.”
    In its order, the trial court stated:
    To date, three months have passed since the continuance of the expedited
    hearing held on December 16, 2016. This matter cannot continue to sit on
    the docket without moving forward. Accordingly, the Court grants
    [Employee] until Monday, March 28, 2016, to file either a Request for
    Expedited Hearing or a Request for an Initial (Scheduling) Hearing in her
    claim. Alternatively, [Employee] may wish to file a Notice of Non-Suit. If
    [Employee] does not take one of the aforementioned actions, the Court
    will dismiss her claim with prejudice for failure to timely prosecute.
    (Emphasis in original.) Employee failed to comply with these instructions and, on April
    7, 2016, the trial court notified the parties that a show cause hearing would be held on
    April 20, 2016. The show cause order reminded the parties that the court had previously
    informed them that the case would be dismissed with prejudice if no action was taken.
    The parties participated in the show cause hearing, though no transcript of this hearing
    has been provided.
    On April 26, 2016, Employee’s attorney filed a motion asking that the case be set
    for a hearing on the merits. The motion noted that, at the show cause hearing on April
    20, 2016, Employee had expressed dissatisfaction with counsel’s services and that he
    offered to withdraw to allow her to seek alternative representation. The motion also
    reflected that the trial court gave counsel until April 25, 2016, to file a request to
    withdraw. On that date, however, counsel discovered Employee had filed a complaint
    against him with the Board of Professional Responsibility due to his expressed intent to
    withdraw from her case and, therefore, he would continue to represent her. With respect
    to the failure to comply with the trial court’s March 15, 2016 order, Employee’s attorney
    explained that, when the order was issued, he was attending a funeral out of town and
    suffered allergies that affected his ability to see and required eye drops to relieve his
    symptoms. He acknowledged he had received the email containing the trial court’s order,
    had not opened it on account of his allergies, and that it was inadvertently overlooked.
    In response to Employee’s motion to set the case for another hearing, Employer
    argued that the case should be dismissed with prejudice. Employer noted that Employee
    had not filed any documentation with her petition to support her claim and had not
    undergone a mental evaluation, which was the sole reason the December 16, 2015
    3
    hearing had been terminated. Employer asserted that Employee failed to take advantage
    of opportunities to move her case forward and had failed to comply with orders of the
    court. Employer further asserted that a hearing had already occurred on December 16,
    2015, where Employee was given an opportunity to present her case but elected to stop
    the hearing during cross-examination when the questions became difficult and she
    became upset. Employer argued “there was no reason for the court to grant her another
    opportunity,” especially after being warned that the case would be dismissed with
    prejudice if she did not take action.
    On May 3, 2016, the trial court entered an order dismissing Employee’s claim
    with prejudice. The trial court observed that no action had been taken on the claim for
    more than four months, despite Employee’s request that the expedited hearing be
    continued to obtain an evaluation of her mental state and despite the trial court having
    entered orders instructing Employee to take specific action by a specific date. Although
    Employee had expressed dissatisfaction with her attorney, the trial court’s order reflects
    Employee made clear that she did not want her attorney to withdraw. The trial court also
    noted that Employee’s attorney had provided contradictory explanations for his failure to
    take the actions prescribed by the court.
    Thereafter, Employee, acting on her own, filed a notice of appeal asserting as the
    basis for her appeal the fault of her attorney in handling her case.’ Employee’s attorney
    subsequently filed a notice indicating his intent to continue representing Employee, and
    also filed a motion requesting an extension of time within which to file a brief, which was
    granted. Prior to the brief being filed, however, Employee filed a brief without the
    assistance of her attorney. Thereafter, Employee’s attorney filed a separate brief.
    Employee then requested that the document she filed be considered her brief on appeal
    because, according to Employee, her lawyer’s brief was inaccurate. Employer likewise
    filed a request for an extension of time, asserting that it had to prepare a response to two
    briefs rather than one. That request was also granted. Against this unusual backdrop,
    oral argument was conducted on August 31, 2016.”
    Standard of Review
    A dismissal for failure to prosecute is reviewed on appeal under an abuse of
    discretion standard of review. Fischer v. Sverdrup Tech., Inc., No. M2010-01095-WC-
    ' As with other filings in this case, such as the petition for benefit determination and the request for
    expedited hearing, Employee filed this appeal without the assistance of her attorney. On June 16, 2016,
    Mr. Grisham notified the Appeals Board that he was representing Employee on appeal, just as he had
    throughout the proceedings in the trial court.
    * Oral argument was conducted at Belmont University College of Law in Nashville. The Appeals Board
    extends its appreciation to the law school for allowing us to use its facilities, and also to the attorneys in
    this case for their helpful presentations.
    R3-WC, 2011 Tenn. LEXIS 574, at *5 (Tenn. Workers’ Comp. Panel June 7, 2011). It is
    well-established that this standard prohibits an appellate court from substituting its
    judgment for that of the trial court, and the appellate court will find an abuse of discretion
    only if the trial court “applied incorrect legal standards, reached an illogical conclusion,
    based its decision on a clearly erroneous assessment of the evidence, or employ[ed]
    reasoning that causes an injustice to the complaining party.” Wright ex rel. Wright v.
    Wright, 
    337 S.W.3d 166
    , 176 (Tenn. 2011).
    Moreover, in reviewing a trial court’s exercise of discretion, we presume the trial
    court’s decision is correct and review the evidence in a light most favorable to upholding
    the decision. Lovlace v. Copley, 
    418 S.W.3d 1
    , 16-17 (Tenn. 2013). Also, “we will not
    substitute our judgment for that of the trial court merely because we might have chosen
    another alternative.” Johnson v. Walmart, No. 2014-06-0069, 2015 TN Wrk. Comp.
    App. Bd. LEXIS 18, at *17 (Tenn. Workers’ Comp. App. Bd. July 2, 2015). That said,
    discretionary decisions “require a conscientious judgment, consistent with the facts, that
    takes into account the applicable law.” White v. Beeks, 
    469 S.W.3d 517
    , 527 (Tenn.
    2015).
    Analysis
    As noted above, Employee, acting pro se although represented by an attorney,
    filed a notice of appeal in which she described the basis for her appeal as follows:
    I was misrepresented by my attorney Art Grisham. He did not inform me
    of any of my court dates nor did he submit any of the documents needed to
    support my case. I provided Mr. Grisham with all of my medical records
    and I am willing to do what is necessary to support my case. Mr. Grisham
    has a pattern of noncompliance with my case that is documented in a May
    3, 2016 [order issued] by Judge Audrey A. Headrick. I have since filed a
    complaint with [t]he Board of Professional Responsibility because of his
    negligence.
    Employee subsequently filed an addendum to her notice of appeal disputing the
    trial court’s finding that she had failed to file supporting documents establishing her
    entitlement to benefits. According to Employee, she provided her medical records to
    MetLife Insurance Company® and had hand delivered unidentified documents to the
    Tennessee Bureau of Workers’ Compensation. While the precise issue she seeks to raise
    on appeal is unclear, the issue raised by her attorney is whether the trial court abused its
    discretion in dismissing the case with prejudice.
    * There is no indication in the record that MetLife Insurance Company is Employer’s workers’
    compensation insurance carrier, and it is unclear what, if any, connection that insurer has with this claim.
    Thus, for purposes of this appeal, it is of no consequence that Employee may have submitted her medical
    records to that company.
    Brief and other documents filed by Employee acting pro se
    As a preliminary matter, we observe that Employee has, on multiple occasions,
    taken action in this case without the advice or assistance of her attorney. For example,
    she filed the petition for benefit determination, the request for expedited hearing, and the
    notice of appeal herself. In addition, she filed a brief on appeal, despite being represented
    by counsel, and requested that her brief be considered the “brief on file,” essentially
    asserting that the brief filed by her attorney be disregarded.* Employee subsequently
    submitted more than two hundred pages of documents on appeal, again on her own. She
    filed these pleadings and documents while continuing to insist that her attorney represent
    her.
    Consistent with established principles, we have not considered the brief Employee
    filed on her own. Nor have we considered the voluminous documents she submitted
    while this appeal was pending. As to Employee’s brief, we note that courts “routinely
    refuse to consider materials filed pro se by represented parties” because litigants “may
    plead and conduct their own cases personally or by counsel . . . but not both.” United
    States v. Rohner, 
    634 Fed. Appx. 495
    , 505 (6th Cir. 2015). As explained by one court,
    “[a] court has no obligation to recognize any pro se filings or arguments made by a party
    if the party was represented by counsel at the time the filings or arguments were made.
    When a party is represented by counsel, courts are only bound to recognize filings
    submitted by the party’s attorney. Consequently, such pro se filings may be treated as if
    they are not properly before the court.” In re Pertuset, No. 12-8014, 2012 Bankr. LEXIS
    5792, at *23-24 (6th Cir. Dec. 18, 2012) (citations omitted).
    A party engaged in litigation may choose to proceed with or without
    representation. However, a party “cannot logically waive or assert both rights. The
    [litigant] must make a choice, and he should not be permitted to manipulate his choice so
    that he can claim reversible error on appeal no matter which alternative he apparently
    chose in the [trial court].” United States v. Conder, 
    423 F.2d 904
    , 908 (6th Cir. 1970). If
    the rule were otherwise, conflicts and disagreements as to how to best proceed would be
    “almost inevitable.” United States v. Mosely, 
    810 F.2d 93
    , 98 (6th Cir. 1987). This case
    is a prime example of that very concern. Moreover, an opposing party may incur
    unnecessary time and expense, just as Employer in this case was put in the untenable
    position of having to respond to multiple, competing briefs from the same side of the case
    making different assertions.
    Here, Employee elected to proceed in the trial court and on appeal with
    representation, insisting that her attorney continue to represent her even when he
    *Employee’s two-page brief cites no authority and does not address how the trial court purportedly erred
    in dismissing her case.
    attempted to withdraw. As such, she cannot simultaneously represent herself. Therefore,
    we have disregarded the brief she filed acting pro se while being represented by counsel.
    We have also disregarded the numerous documents Employee submitted on appeal
    because none of these documents were presented to the trial court. “Evaluating a trial
    court’s decision on appeal necessarily entails taking into account information the trial
    court had before it at the time the issues were decided by the court, as opposed to the
    potentially open-ended universe of information parties may seek to present on appeal
    following an adverse decision.” Hadzic v. Averitt Express, No. 2014-02-0064, 2015 TN
    Wrk. Comp. App. Bd. LEXIS 14, at *13 n.4 (Tenn. Workers’ Comp. App. Bd. May 18,
    2015). Accordingly, “we will not consider on appeal testimony, exhibits, or other
    materials that were not properly admitted into evidence at the hearing before the trial
    judge.”
    Id. Dismissal with prejudice
    Employee argues, via her attorney, that the trial court erred in dismissing the case
    with prejudice. Specifically, Employee asserts that “[n]o case should be dismissed with
    prejudice by the Court, sua sponte, except after a trial on the merits or . . . [if,] after the
    close of the plaintiffs proof, the defendant moves for dismissal on the grounds that upon
    the facts and the law the plaintiff has shown no right to relief.” Employer responds that
    dismissal of the case with prejudice was appropriate because Employee not only failed to
    prosecute her claim but also failed to comply with the trial court’s orders. Employer also
    argues that Employee had an opportunity to present evidence at the expedited hearing and
    thus was not deprived of her day in court as she now claims.
    A.
    Tennessee Rule of Civil Procedure 41.02 governs involuntary dismissals.
    Specifically, Rule 41.02(1) provides that a case may be dismissed “[flor failure .. . to
    prosecute or to comply with these rules or any order of court.” Thus, under the rule, a
    trial court is authorized to dismiss a claim for (1) failure to prosecute, (2) failure to
    comply with the rules of civil procedure, or (3) failure to comply with an order of the
    court. Significantly, such a dismissal operates as an adjudication of the case on its merits.
    Tenn. R. Civ. P. 41.02(3).
    Employee asserts that the trial court lacked the authority to dismiss the case apart
    from a motion to dismiss or after a trial. Although Rule 41.02(1) references that “a
    defendant may move for dismissal,” the Tennessee Supreme Court has held that “a trial
    court may under certain circumstances and upon adequate grounds therefor, sua sponte
    order the involuntary dismissal of an action.” Harris v. Baptist Mem’! Hosp., 
    574 S.W.2d 730
    , 731 (Tenn. 1978). Thus, Employee’s contention that the trial court lacked the
    authority to dismiss the case sua sponte has no merit. In any event, Employer, in its
    7
    response to Employee’s motion to set the case for a second hearing, did assert that the
    case should be dismissed.
    B.
    Having decided that the trial court had the authority to dismiss the case, we turn to
    whether the court abused its discretion in doing so. It is fundamental that a trial court has
    the discretion to control litigation before it through the use of case supervision and docket
    management. See, e.g., Sissom v. Bridgestone/Firestone, Inc., No. M2011-00363-WC-
    R3-WC, 2012 Tenn. LEXIS 411, at *3 n.2 (Tenn. Workers’ Comp. Panel June 20, 2012)
    (“trial judges have been charged with controlling the pace of litigation through the use of
    supervision and docket management which will ensure efficient disposition of civil
    cases”); Lewis v. Dana Holding Corp., No. W2010-01863-WC-R3-WC, 2011 Tenn.
    LEXIS 461, at *9 (Tenn. Workers’ Comp. Panel June 6, 2011) (A trial court has broad
    discretion in managing its courtroom and docket.”). However, as explained more fully
    below, such discretion, while necessary, is not without limits. Valladares v. Transco
    Prods., Inc., 2016 TN Wrk. Comp. App. Bd. LEXIS 31, at *26 (Tenn. Workers’ Comp.
    App. Bd. July 27, 2016).
    Here, the hearing conducted on December 16, 2015, had already been postponed
    from a previous setting at Employee’s request. Although Employee had no difficulty
    answering detailed questions on direct-examination at the December 16 hearing, the issue
    of her competency was raised by her attorney during Employer’s cross-examination, after
    Employee’s case-in-chief, and Employee moved to withdraw her request for a hearing
    pending a mental health evaluation, which the trial court granted. However, she was
    never evaluated, despite the trial court granting two additional extensions for this
    purpose. At one point, the trial court specifically instructed Employee to be prepared to
    inform the court of the results of her mental health evaluation and to elect whether she
    wished to nonsuit her claim or request a hearing. Employee did neither. The trial court
    again instructed Employee to move the case forward by taking specific actions by a
    specific date and made clear that the case would be dismissed with prejudice if she failed
    to heed the court’s orders. Despite that unambiguous warning, Employee again failed to
    comply with the court’s directives. In fact, despite the trial court again reminding the
    parties that the court had previously informed them the case would be dismissed with
    prejudice unless specific steps were taken, no action was taken prior to the show cause
    hearing. Given these circumstances, we have no difficulty concluding that the trial court
    acted within its discretion in dismissing the case.
    C.
    The more difficult aspect of this appeal concerns whether the dismissal should
    have been with prejudice, thereby operating as an adjudication of the claim on its merits.
    See Tenn. R. Civ. P. 41.02(3). Regarding such dismissals, the Tennessee Supreme Court
    has observed:
    A dismissal for failure to prosecute is analogous to a default judgment.
    When a defendant fails to answer a complaint, the plaintiff may obtain a
    default judgment without a hearing on the merits. When a plaintiff fails to
    prosecute the case, the defendant may receive a judgment of dismissal
    without a hearing on the merits. Both dismissals and default judgments are
    drastic sanctions. Neither dismissals nor default judgments are favored by
    the courts. Dismissals based on procedural grounds like failure to
    prosecute and default judgments run counter to the judicial system’s
    general objective of disposing of cases on the merits.
    Henry v. Goins, 
    104 S.W.3d 475
    , 481 (Tenn. 2003) (citations omitted). There is no
    bright-line rule that establishes when a dismissal with prejudice pursuant to Tennessee
    Rule of Civil Procedure 41.02(1) is justified. In determining whether a case should be
    dismissed for failure to prosecute, the trial judge may “inspect the entire procedural
    history of the case before deciding whether to dismiss it for want of prosecution. Each
    case, of course, must be evaluated within its own procedural context.” Sheaffer v.
    Warehouse Employees Union, 
    408 F.2d 204
    , 206 (D.C. Cir. 1969) (citations omitted). As
    observed by one court, “dismissal for failure to prosecute is a fact-specific inquiry.”
    Grooms & Co. Constr., Inc. v. United States, No. 13-426 C, 2015 U.S. Claims LEXIS
    1483, at *17 (Fed. Cl. Nov. 10, 2015).
    In this case, the trial court summarized its rationale for dismissing the case with
    prejudice as follows:
    Regardless of whether any of the foregoing reasons proffered by
    [Employee’s attorney] from February 2016 forward had any indicia of
    truth, the pattern demonstrated shows that: (1) [Employee’s attorney] was
    not prepared for the February 2016 hearing; (2) [Employee’s attorney] did
    not attend the March 14, 2016 hearing; (3) [Employee’s attorney] did not
    open the email containing the Court’s March 15, 2016 Order; (4)
    [Employee’s attorney] did not comply with the March 15, 2016 Order; and,
    (5) [Employee’s attorney] was not prepared for the show cause hearing on
    April 20, 2016. Additionally, as of the issuance of this Order, neither
    [Employee’s attorney] nor [Employee] filed medical records in support of
    [Employee’s] claim. An evaluation regarding [Employee’s] competency
    never occurred.
    While the issue is close, we cannot conclude that, based on the circumstances
    presented, a dismissal with prejudice amounts to an abuse of discretion. First, no
    argument has been made challenging any of the trial court’s multiple and specific
    9
    findings as to why the case was being dismissed with prejudice, either singularly or as a
    whole. At most, Employee’s attorney offered various explanations for failing to comply
    with the March 15, 2016 order in particular. These include not receiving the order due to
    office email problems, receiving the email containing the order but not opening it due to
    allergies affecting his ability to see, attending a funeral out of town, and inadvertently
    overlooking the email containing the order. The trial court characterized these excuses as
    contradictory and questioned their veracity.
    Second, as noted above, Employee was never evaluated, despite the trial court
    granting multiple extensions for this purpose. After one extension, the trial court
    specifically instructed Employee to be prepared to inform the court of the results of her
    evaluation and whether she wished to nonsuit her claim or request a hearing. When these
    instructions were ignored, the trial court again instructed Employee to move the case
    forward by taking specific actions by a certain date. The trial court made it clear the case
    would be dismissed with prejudice if she failed to do so. Despite that warning, these
    instructions were also ignored. Clearly, failing to abide by a court’s order is no small
    matter. See Nashville Corp. v. United Steelworkers of Am., 
    215 S.W.2d 818
    , 821 (Tenn.
    1948) (“The mandates of a [c]ourt . . . must in all cases be obeyed . . . promptly,
    faithfully and without question, or evasion.”). Indeed, an involuntary dismissal can result
    from the failure to comply with a court’s order standing alone. See Tenn. R. Civ. P.
    41.02(1) (a case may be dismissed “[flor failure . . . to prosecute or to comply with these
    rules or any order of court.””) (emphasis added).
    As noted above, we must presume the trial court’s decision is correct and review
    the record in a light most favorable to upholding the decision. 
    Lovlace, 418 S.W.3d at 16-17
    . Having done so, we believe the trial court acted within its discretion in dismissing
    the case with prejudice though, admittedly, we may have settled upon a less drastic
    alternative had we been the trial judge. But we are not, and we will not substitute our
    judgment for that of the judge whose directives were ignored when, as here, the trial
    court’s actions are within an acceptable range of alternatives. See Lee Med., Inc. v.
    Beecher, 
    312 S.W.3d 515
    , 524 (Tenn. 2010) (“The abuse of discretion standard of review
    envisions a less rigorous review of the lower court’s decision and a decreased likelihood
    that the decision will be reversed on appeal,” reflecting “an awareness that the decision
    being reviewed involved a choice among several acceptable alternatives.”); Johnson,
    2015 TN Wrk. Comp. App. Bd. LEXIS 18, at *17.
    The fact that Employee has at times expressed dissatisfaction with her attorney,
    both in the trial court and on appeal, does not alter our analysis. When engaged in legal
    proceedings, parties must either choose to represent themselves or be represented by an
    attorney, but not both. State ex rel. Gann v. Henderson, 
    425 S.W.2d 616
    , 619-20 (Tenn.
    1968). As stated by the Tennessee Supreme Court, a party “cannot take the benefits of
    counsel’s services if they win and then reject the services if they lose.” Jd.; see also
    
    Conder, 423 F.2d at 908
    (“The [litigant] must make a choice, and he should not be
    10
    permitted to manipulate his choice so that he can claim reversible error on appeal no
    matter which alternative he apparently chose in the [trial court].”). Here, Employee was
    free to discharge her attorney and elected not to do so. In fact, she actively resisted his
    efforts to withdraw, even to the point of filing an ethical complaint against him because
    he offered to withdraw. Having voluntarily chosen her representative and insisting that
    he remain so, she cannot now avoid the consequences of that choice. “Any other notion
    would be wholly inconsistent with our system of representative litigation.” Link v.
    Wabash R. Co., 
    370 U.S. 626
    , 634 (1962). Indeed, if the rule were otherwise, a party
    could retain counsel, continue to use counsel’s services despite perceived shortcomings,
    and then blame an adverse result on the lawyer when asking that the case start anew.
    Such gamesmanship is untenable.
    We are also mindful that courts should not dismiss claims with prejudice when the
    fault for failing to prosecute the claim lies solely with the attorney. See, e.g., Carpenter
    v. City of Flint, 
    723 F.3d 700
    , 704 (6th Cir. 2013) (“Dismissal is usually inappropriate
    where the neglect is solely the fault of the attorney.”); Lowry v. Tenn. Dep’t of Children’s
    Servs., No. M2006-02418-COA-R3-CV, 2007 Tenn. App. LEXIS 775, at *13 (Tenn. Ct.
    App. Dec. 17, 2007) (observing that a litigant should not be denied access to the courts
    due merely to his or her former lawyer’s lack of diligence). However, this is not such a
    case. Employee has been an active participant in these proceedings from the outset,
    going so far as to filing multiple pleadings and other documents without the advice and
    assistance of her lawyer. Moreover, she has repeatedly expressed dissatisfaction with her
    attorney, yet continues to insist that he remain her agent. By her own admission,
    Employee is aware of her attorney’s purported failure to comply with statutory and
    regulatory requirements and with orders of the trial court but she has determined not to
    discharge him as her attorney. To the contrary, she has insisted that he not withdraw.
    Furthermore, Employee has not been denied access to the courts and has not been
    prevented from presenting her case. Rather, she had the opportunity to present evidence
    at the hearing on December 16, 2015 and, in fact, did so, even to the point of concluding
    her case-in-chief. This is not a case where a litigant has been “denied access to the courts
    due merely to his or her former lawyer’s lack of diligence.” Lowry, 2007 Tenn. App.
    LEXIS 775, at *13.
    Finally, although we have upheld the trial court’s action in this case, we hasten to
    add that the dismissal of a claim with prejudice is a “drastic” action given the law’s
    preference for resolving disputes on their merits. 
    Henry, 104 S.W.3d at 481
    ; Henley v.
    Cobb, 
    916 S.W.2d 915
    , 916 (Tenn. 1996). The law is clear that “this power must be
    exercised most sparingly and with great care that the right of the respective parties to a
    hearing shall not be denied or impaired,” and “occasions for the proper exercise of this
    power are considered by this Court to be few indeed.” 
    Harris, 574 S.W.2d at 731
    .
    Consequently, a dismissal with prejudice should not be ordered as a matter of course.
    See Johnson v. Wade, No. W1999-01651-COA-R3-CV, 2000 Tenn. App. LEXIS 609, at
    11
    *8 (Tenn. Ct. App. Sept. 6, 2000) (observing that dismissal for failure to prosecute is a
    “harsh” sanction and “must be exercised most sparingly and with great care”).
    Conclusion
    For the foregoing reasons, we conclude that the trial court acted within its
    discretion in dismissing the case with prejudice. Accordingly, the trial court’s decision is
    affirmed. The court’s order of May 3, 2016 1s certified as final.
    May cA G UX L 4 is Nox» TEL
    Marshall L. Davidson, II
    Presiding Judge
    Workers’ Compensation Appeals Board
    ° The dissent points out that (1) dismissals with prejudice should be ordered infrequently, (2) that the
    actions of an attorney should, under appropriate circumstances, be considered independently of the party
    who that attorney represents, and (3) “speed for the sake of speed” should not drive the analysis. We
    could not agree more with each of these assertions. As explained above, however, this case is not about a
    mere delay of nearly five months. If it were, we would likely find an abuse of discretion and reverse the
    dismissal with prejudice. Instead, we are presented with a situation where Employee has not offered any
    meaningful challenge to any of the multiple, specific findings as to why the case was dismissed with
    prejudice, has not been denied access to the courts or prevented from presenting her case, has been
    actively involved in these proceedings from the outset, and has insisted throughout that the lawyer she
    now blames remain her chosen representative. Given these particular circumstances, we cannot conclude
    that the trial court’s dismissal with prejudice falls outside an acceptable range of alternatives such that it
    amounts to an abuse of discretion.
    12
    FILED
    September 12, 2016
    TENNESSEE
    WORKERS’ COMPENSATION
    APPEALS BOARD
    Time: 8:50 A.M.
    TENNESSEE BUREAU OF WORKERS’ COMPENSATION
    WORKERS’ COMPENSATION APPEALS BOARD
    Carrie K. Lightfoot ) Docket No. 2015-01-0233
    V. State File No. 72875-2014
    Xerox Business Services
    Appeal from the Court of Workers’
    Compensation Claims
    Audrey A. Headrick, Judge
    Dissent — Filed September 12, 2016
    Conner, J., dissenting.
    While I agree with my colleagues that the actions of Employee and her attorney in
    failing to timely respond to orders of the trial court merited some type of sanction, I
    respectfully disagree that the trial court was within its discretion to dismiss Employee’s
    case with prejudice.
    It is well settled that Tennessee courts disfavor dismissals with prejudice pursuant
    to Rule 41.02 of the Tennessee Rules of Civil Procedure. “The power to dismiss a
    party’s claims is best exercised infrequently and only when the punishment fits the
    offense.” Langois v. Energy Automation Sys., Inc., 332 8.W.3d 353, 357 (Tenn. Ct. App.
    2009). “Trial courts should exercise restraint when dismissing a party’s claims because
    ‘the interests of justice are best served when lawsuits are resolved on their merits after
    trial.’” Jd. (quoting Orten v. Orten, 
    185 S.W.3d 825
    , 836 (Tenn. Ct. App. 2005) (Lee, J.
    dissenting)). Furthermore, “[d]ismissals based on procedural grounds like failure to
    prosecute .. . run counter to the judicial system’s general objective of disposing of cases
    on the merits.” Henry v. Goins, 
    104 S.W.3d 475
    , 481 (Tenn. 2003). “[I]t is the general
    rule that courts are reluctant to give effect to rules of procedure . . . which prevent a
    litigant from having a claim adjudicated upon its merits.” Childress v. Bennett, 
    816 S.W.2d 314
    , 316 (Tenn. 1991). Therefore, this harsh sanction “must be exercised most
    sparingly and with great care.” Johnson v. Wade, No. W1999-01651-COA-R3-CV, 2000
    Tenn. App. LEXIS 609, at *8 (Tenn. Ct. App. Sept. 6, 2000).
    1
    In Lowry v. Tenn. Dep’t of Children’s Servs., No. M2006-02418-COA-R3-CV,
    2007 Tenn. App. LEXIS 775 (Tenn. Ct. App. Dec. 17, 2007), a long-term state employee
    was terminated by the Tennessee Department of Children’s Services and the termination
    was upheld by an administrative law judge. Jd. at *4. The employee then filed a writ of
    certiorari for judicial review in Shelby County Chancery Court. Jd. at *5. The case was
    transferred to Davidson County Chancery Court, where the Chancellor entered an order
    requiring the plaintiff to set the matter for final hearing before a certain date, warning the
    employee that “[i]f an order setting the matter for final hearing is not entered prior to
    March 16, 2006, the case shall be dismissed without prejudice.” Jd. at *5-6. After the
    case was set for a final hearing, the employee’s attorney moved for continuances twice,
    both of which were denied. Jd. at *6-7. The employee’s attorney failed to file a pre-trial
    brief as required by local rule. Jd. at *7. The day before the hearing, the employee’s
    attorney filed a “Motion of Petitioner to Discharge Counsel and of Counsel to
    Withdraw.” The motion was granted but the hearing was not continued. Jd.
    The next morning, the employee, who elected to represent herself, called the court
    to inform them that she was running twenty minutes late. Jd. at *8. Forty minutes after
    the hearing had been scheduled to start, the court called the case and, upon receiving no
    response, dismissed the case with prejudice for failure to prosecute pursuant to Rule
    41.02(1). Jd. Later that day, in a hand-written letter requesting that the Court reinstate
    the case, Employee alleged she had arrived at the courthouse only to find that court had
    been temporarily moved to a different location and that her previous attorney instructed
    her to go to the wrong location. Jd. at *10. She alleged she arrived at the courtroom fifty
    minutes late only to find it empty. Jd. The court denied her request. Jd. at *11.
    On appeal, the Tennessee Court of Appeals reversed the trial court’s dismissal
    with prejudice, finding the result too harsh:
    [W]e do not believe that the circumstances justify the harsh sanction of
    denying this party her day in court. ... Lowry’s attorney failed to submit a
    trial brief as required by local rules of court, but we do not believe that this
    pro se litigant should be denied access to the court system due to her
    Jormer attorney’s lack of diligence. While courts do have the power to
    dismiss a case sua sponte for failure to prosecute, we do not believe that
    this case poses a situation of such extreme neglect as to justify such a result.
    .. . In sum, we believe that the trial court applied an extreme measure in
    dismissing this case with prejudice for failure to prosecute.
    Id. at *13-14
    (emphasis added) (citations omitted). Thus, Lowry illustrates, among other
    principles, two important points. First, the actions of an attorney can and should, under
    appropriate circumstances, be considered independently of the party who that attorney
    represents, and sanctions should be issued accordingly. Second, a dismissal with
    prejudice for failure to prosecute should occur only in cases of “extreme neglect.”
    2
    The appellee in the present case relies on precedent which described much more
    extreme cases of neglect and failure to prosecute than existed here. See, e.g., Hanna v.
    Gaylord Entertainment Co., M2004-00413-WC-R3-CV, 2006 Tenn. LEXIS 247 (Tenn.
    Workers’ Comp. Panel Mar. 29, 2006) (almost four years elapsed between date claim
    commenced and date case was dismissed); Fischer v. Sverdrup Tech., Inc., No. M2010-
    01095-WC-R3-WC, 2011 Tenn. LEXIS 574 (Tenn. Workers’ Comp. Panel 2011) (more
    than six years elapsed between the filing of the complaint and the dismissal). In this case,
    approximately four-and-a-half months elapsed between the date of the aborted expedited
    hearing and the date the trial court dismissed Employee’s claim with prejudice, thereby
    denying Employee the opportunity to have her claim adjudicated at a full hearing on the
    merits. During that four-and-a-half month period, Employee and/or her attorney failed to
    timely respond to two orders of the court but, following the final status conference,
    arguably complied with the court’s order and moved to set the case for trial. While such
    conduct is not to be condoned, I disagree that it constituted “such extreme neglect” that a
    dismissal with prejudice was within the range of acceptable alternatives for the trial
    court’s consideration.
    Finally, while I agree with the appellee that one goal of the 2013 Workers’
    Compensation Reform Act was to emphasize timeliness and prompt resolution of claims,
    speed for the sake of speed is not an appropriate goal. Instead, trial courts must carefully
    balance the need for prompt resolution of a case with the right of an employee to have his
    or her claim adjudicated on the merits. In my opinion, the sanction imposed by the trial
    court and affirmed by the majority opinion was simply too harsh and constituted an abuse
    of discretion under the circumstances presented.
    le) Coumsr
    Timothy W. Conner, Judge
    Workers’ Compensation Appeals Board
    FILED
    September 12, 2016
    TENNESSEE
    WORKERS’ COMPENSATION
    APPEALS BOARD
    Time: 8:50 A.M.
    TENNESSEE BUREAU OF WORKERS’ COMPENSATION
    WORKERS’ COMPENSATION APPEALS BOARD
    Carrie K. Lightfoot Docket No. 2015-01-0233
    )
    )
    V. )
    ) State File No. 72875 2014
    Xerox Business Services, et al. )
    CERTIFICATE OF SERVICE
    I hereby certify that a true and correct copy of the Appeals Board’s decision in the
    referenced case was sent to the following recipients by the following methods of service
    on this the 12th day of September, 2016.
    Name Certified First Class Via Fax Via Email Address
    Mail Mail Fax | Number Email
    Art Grisham xX agrisham @ grishambell.com
    Fred Baker xX fbaker @ wimberlylawson.com
    Audrey A. Headrick, x Via Electronic Mail
    Judge
    Kenneth M. Switzer, x Via Electronic Mail
    Chief Judge
    Penny Shrum, Clerk, x Penny.Patterson-Shrum @tn.gov
    Court of Workers’
    Compensation Claims
    Jeanette Baird ``
    Deputy Clerk, Workers’ Compensation Appeals Board
    220 French Landing Dr., Ste. 1-B
    Nashville, TN 37243
    Telephone: 615-253-0064
    Electronic Mail: Jeanette.Baird@tn.gov