in Re National Lloyds Insurance Company ( 2015 )


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  •                 NUMBERS 13-14-00713-CV & 13-14-00714-CV
    COURT OF APPEALS
    THIRTEENTH DISTRICT OF TEXAS
    CORPUS CHRISTI - EDINBURG
    IN RE NATIONAL LLOYDS INSURANCE COMPANY
    On Petition for Writ of Mandamus.
    MEMORANDUM OPINION
    Before Chief Justice Valdez and Justices Rodriguez and Garza
    Memorandum Opinion by Chief Justice Valdez
    Relator, National Lloyds Insurance Company (“National Lloyds”), filed a petition for
    writ of mandamus in the above cause numbers through which it contends that the trial
    court abused its discretion by:      (1) ordering National Lloyds to produce irrelevant
    “management reports and accompanying emails,” and (2) sanctioning National Lloyds for
    refusing to produce the reports. The trial court has ordered National Lloyds to produce
    fifteen categories of management reports and associated emails that are responsive to
    specific requests for production pertaining to the hail litigation that is the subject of this
    lawsuit. National Lloyds neither identified these reports and emails in its four separate
    responses to requests for production nor lodged any objections to the production of such
    documents, and it was only after the documents had been described and identified by
    National Lloyds’ own witnesses through deposition testimony that National Lloyds first
    contended that the requests were overbroad and the documents were irrelevant.
    Accordingly, as will be discussed more fully herein, we deny the petition for writ of
    mandamus.
    I. BACKGROUND
    All insurance coverage cases stemming from two severe hail storms that struck
    Hidalgo County on or about March 29, 2012 and April 20, 2012 were transferred to a
    single multidistrict litigation pretrial court in the 206th District Court of Hidalgo County for
    consolidated pretrial proceedings. The cases were consolidated for pretrial purposes
    because one or more significant weather events occurring in close proximity formed the
    framework of the litigation and the litigation involved similar allegations regarding
    insurance coverage claims-handling and business practices.
    This original proceeding arises from litigation over property damage claims made
    against National Lloyds as a result of these hail storms. The plaintiffs in the underlying
    cases, real parties herein,1 alleged that National Lloyds violated the Texas Insurance
    Code by, inter alia, refusing to pay their claims without conducting reasonable
    investigations and by failing to affirm or deny coverage of the claims or submit a
    reservation of rights within a reasonable period of time. The plaintiffs further alleged that
    their experiences were not “isolated case[s]” and that the “acts and omissions” that
    1  Plaintiffs and real parties in interest herein are multidistrict litigation plaintiffs represented by the
    Mostyn Law Firm in MDL Nos. 13-0123 and 13-0130, In re March 29, 2012 and April 20, 2012 Hail Storm
    Litigation, pending in the 206th Judicial District Court of Hidalgo County, Texas.
    2
    National Lloyds committed in these cases, or similar acts and omissions, occur “with such
    frequency that they constitute a general business practice” with regard to handling these
    types of claims.    According to plaintiffs, National Lloyds’ “entire process is unfairly
    designed to reach favorable outcomes for the company at the expense of the
    policyholders.”
    On January 14, 2014, the pretrial court, in accordance with recommendations from
    a discovery special master, adopted “Revised Master Discovery” for the MDL residential
    cases. This Revised Master Discovery included a single set of institutional discovery
    requests directed to each insurer, including National Lloyds. The plaintiffs served the
    institutional requests for production on National Lloyds on March 11, 2014.           These
    institutional requests included the following:
    11.    All documents reflecting summaries of total payments made by
    Defendant on claims for claims arising out of the Hidalgo County hail storms
    occurring on or about March 29, 2012 and/or April 20, 2012.
    12.    All documents regarding the generalized assessment, review,
    evaluation and/or summary of Defendant’s handling of claims arising out of
    the Hidalgo County hail storms occurring on or about March 29, 2012 and/or
    April 20, 2012.
    13.    Any document general in nature which applies to more than one
    claim created, gathered, or reviewed by Defendant relating to Hidalgo
    County hail storm claims occurring on or about March 29, 2012 and/or April
    20, 2012, including any analysis of the total amount paid on claims, time
    open, responsiveness, compliance with company policies and procedures,
    compliance with Texas Insurance Code, the number of reopened claims,
    the reason for reopening the claim, and the total amount paid on reopened
    claims. This request includes any follow-up documents.
    On April 25, 2014, National Lloyds served plaintiffs with its Objections and
    Responses to the institutional requests for production.        In these Objections and
    Responses, National Lloyds objected to requests eleven, twelve, and thirteen on grounds
    3
    that the burden or expenses of the proposed discovery outweighed its likely benefit.
    National Lloyds also objected to requests twelve and thirteen on grounds that the
    requests sought matters protected by the consulting expert and testifying expert
    privileges. With regard to request eleven, National Lloyds stated that “to the extent
    responsive documents are located,” National Lloyds would supplement. With respect to
    requests twelve and thirteen, National Lloyds stated that there were “none.”
    On May 9, 2014, National Lloyds served plaintiffs with its First Amended
    Objections and Responses to the institutional requests for production. With respect to
    request eleven, National Lloyds reasserted its previous objections and assertions of
    privilege but produced Bates-labeled documents stamped as NLIC Hidalgo 000134
    through NLIC Hidalgo 000483. With respect to requests twelve and thirteen, National
    Lloyds reiterated its objection based on burdensomeness, omitted its previous objection
    regarding consulting and testifying experts, added an objection regarding attorney-client
    and work product privileges, and stated that there were no responsive documents.
    On June 17, 2014, National Lloyds served plaintiffs with its Second Amended
    Objections and Responses to the institutional requests for production. These objections
    and responses were identical to National Lloyds’ First Amended Objections and
    Responses with respect to requests eleven, twelve, and thirteen.
    On September 30, 2014, National Lloyds served plaintiffs with its Third Amended
    Responses to the institutional requests for production. For requests eleven, twelve, and
    thirteen, National Lloyds omitted all of its prior objections and assertions of privilege and
    simply responded “none” to each of these requests.
    4
    The parties engaged in various discovery battles heard by the special discovery
    master and the trial court. The plaintiffs filed two separate motions to compel against
    National Lloyds.    After hearings, the special master entered specific and detailed
    recommendations that the motions to compel be granted, and the trial court subsequently
    granted both motions by separate orders on July 16, 2014 and July 22, 2014. Of particular
    significance to this original proceeding, at a hearing on June 18, 2014, National Lloyds
    withdrew its objections to the institutional requests for production.
    On October 29, 2014, plaintiffs filed a “Motion to Enforce the Court’s Prior Orders
    Against [National Lloyds], Motion to Compel Defendants to Produce Responsive
    Documents to Requests for Production, and Motion for Costs.” Through this motion,
    plaintiffs requested that the trial court enforce its prior orders of July 16, 2014 and July
    22, 2014, adopt the recommendations from the special master, and require National
    Lloyds to supplement its discovery responses.              One of the special master’s
    recommendations noted, in relevant part, that it “was agreed to by Defendant that
    Defendant shall withdraw all other objections to Institutional Interrogatories and Requests
    for Production.”
    The plaintiffs’ motion to enforce stated that plaintiffs had deposed Paul Boswell,
    corporate representative for National Lloyds, on October 22 and 23, 2014, and “became
    aware, for the first time, of the existence of discoverable documents” that had not been
    produced in compliance with the master discovery requests. Boswell testified regarding
    several types of documents that had not been identified or produced in discovery,
    including Excel accounting reports delineating the claims filed as a result of the Hidalgo
    5
    County hailstorms, and institutional job descriptions utilized to determine specific
    employees’ job duties and responsibilities.
    At issue in this original proceeding, Boswell testified that National Lloyds ran
    several different reports which were generated in real time, and which were sent to the
    employee generating the request in PDF format by email. Boswell testified that, for
    instance, outstanding claims reports could be run on “hailstorm claims,” and claims
    examiner reports could be run showing the outstanding claims for each claims examiner.
    Boswell testified that he ran outstanding claims reports and claims examiner reports and
    used these reports to manage his reserves and to ensure his compliance with financial
    requirements for National Lloyds. The reports could be used to see if a claims examiner
    was being efficient or handling their claims timely. Boswell testified that he sent the
    reports to managers so that they could use them to meet with their associates as “part of
    the process in the management of the claims.” Boswell testified that the reports are
    historical in nature and are not retained so there is no ability to print past reports. Boswell
    testified that the majority of the reports provide the user with information related to specific
    claim numbers. Based on Boswell’s testimony, in part, plaintiffs requested the court to
    enforce its prior orders requiring National Lloyds to produce relevant documentation in
    response to their requests for production, and further requested that the court assess
    costs against National Lloyds due to its failure to respond to the master discovery
    requests and its failure to comply with the trial court’s former orders.
    National Lloyds filed a response to the motion to enforce. In addition to addressing
    matters not at issue in this original proceeding, National Lloyds essentially requested that
    the trial court defer the matters raised by plaintiffs’ motion to enforce to the special master.
    6
    National Lloyds’ response stated that the plaintiffs had identified three categories of
    reports related to Hidalgo County hailstorms and attached to emails sent or received by
    National Lloyds employees, and that “[s]ince that hearing, and the deposition of Mr.
    Boswell, National Lloyds has been able to locate versions of these reports and others that
    are delivered to email recipients in .pdf format.” National Lloyds further asserted that it
    had located fifteen different reports that fell within this category. According to National
    Lloyds, nine of the reports provide the user with specific claim numbers; however, the
    reports could not be created for a specific county or date of loss and most of the reports
    were not historically accurate. Due to National Lloyds’ own record-keeping decisions,
    these management reports apparently include and comingle information about Hidalgo
    County hail claims along with other claims. By affidavit in support of National Lloyds’
    response, Boswell averred that he did not use these reports to manage the Hidalgo
    County hail claims. Also by affidavit, another National Lloyds’ employee, Denise Griffin,
    testified that only one report, unrelated to claims, could be run by county. Thus, according
    to National Lloyds, because the reports could not be run by a particular date of loss or
    county, “the reports are not specific to Hidalgo County hail claims, or Hidalgo County hail
    claims in litigation.” National Lloyds thus claimed that, “because In re National Lloyds
    Insurance Company[2] generally limits the discovery of information related to claims not in
    2  Both in the trial court and in this original proceeding, National Lloyds cites In re National Lloyds
    Insurance Company, 
    449 S.W.3d 486
    , 487 (Tex. 2014) (orig. proceeding) (per curiam), in support of its
    allegations that the order at issue requires the production of irrelevant information. In that case, the Texas
    Supreme Court held that a trial court abused its discretion in ordering the defendant insurer to produce
    unrelated third-party claim files. 
    Id. at 487.
    In so holding, the supreme court stated that it “failed to see
    how National Lloyds’ overpayment, underpayment, or proper payment of the claims of unrelated third
    parties is probative of conduct with respect to Erving’s undervaluation claims at issue in this case.” 
    Id. at 489.
    Although National Lloyds asserts that our resolution here is controlled by this case, we disagree. In
    In re National Lloyds, the insurer timely objected to the requests for production on grounds that they were
    overbroad, unduly burdensome, and sought information that was not relevant or calculated to lead to the
    discovery of admissible evidence, see 
    id. at 488,
    and National Lloyds did not timely assert these objections
    7
    litigation to establish wrongdoing in a litigated claim there are questions as to the
    relevance of this other information.” 
    See 449 S.W.3d at 487
    . National Lloyds further
    stated that it “re-asserts its relevancy, overbroad, and unduly burdensome objections as
    they relate to the production of information related to claims of third parties”; however, as
    discussed herein, National Lloyds had not previously raised objections pertaining to
    relevancy or overbreadth of the requests for production.
    The trial court held a hearing on the motion to enforce on November 4, 2014. At
    the hearing, plaintiffs argued that, to the extent that the reports included information
    regarding third-party claims, the reports could be redacted to alleviate third-party privacy
    concerns. National Lloyds rejected the concept that the reports could be redacted on
    grounds that one of its employees would have to examine the reports and “go claim by
    claim and find out if that is a Hidalgo County hail claim or not and then redact it out.”
    On November 12, 2014, the trial court granted the motion to enforce in pertinent
    part3 as follows:
    Plaintiffs’ motions to enforce the Court’s prior orders requiring
    Defendant National Lloyds Insurance Company . . . to provide discovery
    and to compel Defendant National Lloyds to produce documents responsive
    to Plaintiffs’ request for production are GRANTED, and Defendant National
    Lloyds is hereby ORDERED to produce the following documents and
    information to Plaintiffs on or before Friday, November 14, 2014.
    ....
    herein. Moreover, in In re National Lloyds, an individual plaintiff sought the discovery of unrelated third-
    party claim files, see 
    id. at 487,
    but in this case plaintiffs seek the production of documents expressly limited
    to “claims “arising out of” or “relating to” “the Hidalgo County hail storms occurring on or about March 29,
    2012 and/or April 20, 2012.”
    3 The trial court’s order also required the production of various other categories of documents, such
    as accounting reports, Texas Department of Insurance documents and correspondence, and field and
    scope notes for plaintiffs’ claims. In this original proceeding, National Lloyds only contests the production
    of the management reports and emails.
    8
    (2) Management Reports and Emails – National Lloyds is ordered
    to produce all emails, reports attached to emails, and any follow-up
    correspondence and information related to those reports which were sent
    or received by a National Lloyds employee or any affiliated adjusting
    company employees.
    ....
    Pursuant to Rule 215 of the Texas Rules of Civil Procedure,
    Defendant National Lloyds is further ORDERED to pay Plaintiffs’
    reasonable expenses incurred in obtaining this order, including reasonable
    and necessary attorney’s fees caused by National Lloyds’ failure to comply
    with this Court’s prior Orders Adopting Special Master Roberto Ramirez
    Recommendations No. 9 and No. 11 dated July 16, 2014 and July 22, 2014.
    The reasonable expenses caused by National Lloyds’ failure are attorney
    fees in the amount of $15,726.25. National Lloyds is ordered to pay
    $15,726.25 to Plaintiffs’ counsel on or before Monday, December 15, 2014.
    The Court finds that National Lloyds’ failure to obey the Court’s prior
    discovery orders was not substantially justified and that the aforementioned
    sanctions are just and appropriate under the circumstances and pursuant
    to Rule 215 of the Texas Rules of Civil Procedure.
    At this time, the Court shall hold in abeyance all further orders related
    to relief that Plaintiffs may be justly entitled to with regard to Defendant
    National Lloyds noncompliance with Court orders dated July 16, 2014 and
    July 22, 2014.
    This original proceeding ensued. The Court requested and received a response
    to the petition from the real parties in interest and further received a reply thereto from
    National Lloyds.
    II. STANDARD OF REVIEW
    To be entitled to the extraordinary relief of a writ of mandamus, the relator must
    show that the trial court abused its discretion and that there is no adequate remedy by
    appeal. In re Prudential Ins. Co. of Am., 
    148 S.W.3d 124
    , 135–36 (Tex. 2004) (orig.
    proceeding). The relator has the burden of establishing both prerequisites to mandamus
    relief, and this burden is a heavy one. In re CSX Corp., 
    124 S.W.3d 149
    , 151 (Tex. 2003)
    (orig. proceeding) (per curiam).
    9
    A trial court clearly abuses its discretion if it reaches a decision that is so arbitrary
    and unreasonable that it amounts to a clear and prejudicial error of law or if it clearly fails
    to analyze the law correctly or apply the law correctly to the facts. In re Cerberus Capital
    Mgmt., L.P., 
    164 S.W.3d 379
    , 382 (Tex. 2005) (orig. proceeding) (per curiam). The
    adequacy of an appellate remedy must be determined by balancing the benefits of
    mandamus review against the detriments. In re Team Rocket, L.P., 
    256 S.W.3d 257
    , 262
    (Tex. 2008) (orig. proceeding). Because this balance depends heavily on circumstances,
    it must be guided by the analysis of principles rather than the application of simple rules
    that treat cases as categories. In re McAllen Med. Ctr., Inc., 
    275 S.W.3d 458
    , 464 (Tex.
    2008) (orig. proceeding). We evaluate the benefits and detriments of mandamus review
    and consider whether mandamus will preserve important substantive and procedural
    rights from impairment or loss. In re Prudential Ins. Co. of 
    Am., 148 S.W.3d at 136
    .
    A discovery order that compels production beyond the rules of procedure is an
    abuse of discretion for which mandamus is the proper remedy. In re Nat’l Lloyds Ins. Co.,
    
    449 S.W.3d 486
    , 488 (Tex. 2014) (orig. proceeding) (per curiam); In re Deere & Co., 
    299 S.W.3d 819
    , 820 (Tex. 2009) (per curiam); In re Weekley Homes, L.P., 
    295 S.W.3d 309
    ,
    322 (Tex. 2009) (orig. proceeding); In re Am. Optical Corp., 
    988 S.W.2d 711
    , 713 (Tex.
    1998) (orig. proceeding). Specifically, for example, a party will not have an adequate
    remedy by appeal: (1) when the appellate court would not be able to cure the trial court’s
    discovery error; (2) where the party’s ability to present a viable claim or defense at trial is
    vitiated or severely compromised by the trial court’s discovery error; and (3) where the
    trial court disallows discovery and the missing discovery cannot be made a part of the
    appellate record or the trial court, after proper request, refuses to make it part of the
    10
    record. In re Ford Motor Co., 
    988 S.W.2d 714
    , 721 (Tex. 1998) (orig. proceeding); Walker
    v. Packer, 
    827 S.W.2d 833
    , 843 (Tex. 1992) (orig. proceeding).
    III. SCOPE OF DISCOVERY
    The scope of discovery includes any unprivileged information that is relevant to the
    subject of the action, even if it would be inadmissible at trial, as long as the information is
    reasonably calculated to lead to the discovery of admissible evidence. TEX. R. CIV. P.
    192.3; In re CSX 
    Corp., 124 S.W.3d at 152
    ; see In re Nat’l Lloyds Ins. 
    Co., 449 S.W.3d at 488
    . The phrase “relevant to the subject matter” is to be “liberally construed to allow
    the litigants to obtain the fullest knowledge of the facts and issues prior to trial.” Ford
    Motor Co. v. Castillo, 
    279 S.W.3d 656
    , 664 (Tex. 2009); see In re Nat’l Lloyds Ins. 
    Co., 449 S.W.3d at 488
    ; In re HEB Grocery Co., 
    375 S.W.3d 497
    , 500 (Tex. App.—Corpus
    Christi 2012, orig. proceeding). Information is relevant if it tends to make the existence
    of a fact that is of consequence to the determination of the action more or less probable
    than it would be without the information. TEX. R. EVID. 401.
    Generally, the scope of discovery is within the trial court’s discretion. In re Graco
    Children’s Prods., Inc., 
    210 S.W.3d 598
    , 600 (Tex. 2006) (per curiam); In re CSX 
    Corp., 124 S.W.3d at 152
    . However, a party’s discovery requests must show a reasonable
    expectation of obtaining information that will aid in the resolution of the dispute. In re CSX
    
    Corp., 124 S.W.3d at 152
    . Therefore, discovery requests must be reasonably tailored to
    include only matters relevant to the case. In re Am. Optical 
    Corp., 988 S.W.2d at 713
    .
    Accordingly, discovery requests must not be overbroad. See, e.g., In re Allstate Cnty.
    Mut. Ins. Co., 
    227 S.W.3d 667
    , 669–70 (Tex. 2007) (per curiam); In re CSX 
    Corp., 124 S.W.3d at 153
    . “A specific request for discovery reasonably tailored to include only
    11
    matters relevant to the case is not overbroad merely because the request may call for
    some information of doubtful relevance. Texaco, Inc. v. Sanderson, 
    898 S.W.2d 813
    , 815
    (Tex. 1995) (orig. proceeding) (per curiam). Significantly, whether a request for discovery
    is overbroad is distinct from whether it is burdensome or harassing. In re Allstate Cnty.
    Mut. Ins. 
    Co., 227 S.W.3d at 670
    . “Overbroad requests for irrelevant information are
    improper whether they are burdensome or not.” 
    Id. IV. OVERBREADTH
    AND RELEVANCE
    In its first issue, National Lloyds asserts that the trial court abused its discretion in
    ordering it “to produce all management reports and accompanying emails used to
    manage its internal financial and personnel information when those reports admittedly are
    irrelevant to an insured’s claim that they were underpaid on their hailstorm damage.”4
    National Lloyds contends that the trial court’s order requiring the production of “irrelevant
    management reports” and associated emails is overbroad and that the real parties’
    demands represent an unreasonable fishing expedition. National Lloyds contends that
    the trial court has compelled production of “not only information concerning unrelated
    claims, but financial, business, and other irrelevant information spanning the entirety of
    National Lloyds as a company and the 12 states in which it operates.”5 National Lloyds
    contends that these requests are overbroad because they implicate fifteen different types
    4  National Lloyds states these documents are “admittedly irrelevant,” apparently based on affidavit
    testimony from its own corporate representative, Boswell. The plaintiffs nowhere contend or “admit” that
    the documents are irrelevant. Rather, plaintiffs expressly and vociferously contend that these reports are
    directly relevant to how the hailstorm claims at issue were being managed or mismanaged.
    5 National Lloyds does not support this statement in its petition for writ of mandamus with any record
    citations regarding evidence concerning this claim. Plaintiffs, in turn, point out that elsewhere in the record,
    National Lloyds asserted that “National Lloyds is a small carrier, employing ONE vice-president of claims
    operating ONE claims department with only TWENTY employees who are each located in ONE office in
    Waco, Texas.” (Emphases in the original).
    12
    of reports concerning the internal management of its personnel and finances that have
    nothing to do with National Lloyds’ handling of any of the individual plaintiffs’ claims. In
    response, plaintiffs assert, inter alia, that National Lloyds has waived these objections
    and arguments by failing to assert them in a timely manner.
    Texas Rule of Civil Procedure 193 governs responses and objections to written
    discovery. See TEX. R. CIV. P. 193. Rule 193 imposes a duty upon parties to make a
    “complete response” to written discovery “based upon all information reasonably
    available,” subject to objections and privileges. 
    Id. R. 193
    cmt. 1; see In re Summersett,
    
    438 S.W.3d 74
    , 80 n.4 (Tex. App.—Corpus Christi 2013, orig. proceeding [mand.
    denied]). A party may object to written discovery only if a good faith legal and factual
    basis for the objection exists at the time the objection is made. TEX. R. CIV. P. 193.2(c).
    To object to a discovery request, the responding party must make a timely objection in
    writing and “state specifically the legal or factual basis for the objection and the extent to
    which the party is refusing to comply with the request.” In re CI Host, Inc., 
    92 S.W.3d 514
    , 516 (Tex. 2002) (orig. proceeding); Bielamowicz v. Cedar Hill I.S.D., 
    136 S.W.3d 718
    , 723 (Tex. App.—Dallas 2004, pet. denied). If the party objects to part but not all of
    a production request, the party must comply with the part to which it did not object. TEX.
    R. CIV. P. 192.3(b); In re CI Host, 
    Inc., 92 S.W.3d at 516
    –17; In re Fisher & Paykel
    Appliances, Inc., 
    420 S.W.3d 842
    , 846–47 (Tex. App.—Dallas 2014, orig. proceeding); In
    re Exmark Mfg. Co., 
    299 S.W.3d 519
    , 524 (Tex. App.—Corpus Christi 2009, orig.
    proceeding [mand. dism’d]).
    In general, the rules require the responding party to serve a written response,
    including any objections to written discovery, within thirty days after service of a request
    13
    for production. See TEX. R. CIV. P. 193.2(a), 196.2(a). By rule, the party resisting
    discovery must make a timely objection to the discovery request or else the objection is
    waived. See 
    id. R. 193.2(e);
    In re BDPJ Houston, LLC, 
    420 S.W.3d 309
    , 314 (Tex. App.—
    Houston [14th Dist.] 2013, orig. proceeding); Young v. Ray, 
    916 S.W.2d 1
    , 3 (Tex. App.—
    Houston [1st Dist.] 1995, orig. proceeding). However, the trial court can excuse the
    waiver for failing to timely object “for good cause shown.” TEX. R. CIV. P. 193.2(e).
    Further, an objection may be amended or supplemented to state an objection that was
    inapplicable or unknown after reasonable inquiry when the original objection was made.
    TEX. R. CIV. P. 193.2(d); In re Park Cities Bank, 
    409 S.W.3d 859
    , 876–78 (Tex. App.—
    Tyler 2013, no pet.).
    National Lloyds asserts that it has “never waived its claim to contest the request,
    but continually protested at every stage.” However, in its responses and amended
    responses to these requests for production, National Lloyds did not object to the requests
    for production at issue on grounds that they sought irrelevant documents, or that they
    were overbroad, or that they constituted an “unreasonable fishing expedition.” In fact,
    National Lloyds withdrew its objections to the discovery requests in question. National
    Lloyds did not request the trial court to excuse its failure to lodge these objections on any
    “good cause” shown. See TEX. R. CIV. P. 193.2(e). National Lloyds did not amend or
    supplement its objections to the discovery requests to include these objections. See 
    id. R. 193.2(d).
    National Lloyds first raised any arguable objection on these grounds in its
    response to the plaintiffs’ motion to enforce when it stated that “there are questions as to
    the relevance of this other information” and stated that “[i]n light of the Supreme Court of
    Texas’ recent ruling in In re National Lloyds Insurance Company, as such, National Lloyds
    14
    re-asserts its relevancy, overbroad, and unduly burdensome objections as they relate to
    the production of information related to claims of third parties.” We note that the only
    objection that National Lloyds “reasserted” was its objection that the discovery request
    was too burdensome, an objection it had previously withdrawn, and that it had not
    previously asserted the other objections.          National Lloyds further contends that it
    preserved these issues when it sought reconsideration of the trial court’s order “based on
    evidence explaining why the order was overbroad and compelled completely irrelevant
    information to the claims at hand.”
    National Lloyds had the duty to make a “complete response” to the requests for
    production “based upon all information reasonably available,” subject to objections and
    asserted privileges. TEX. R. CIV. P. 193. Based upon the evidence before the trial court,
    the trial court acted within its discretion in concluding that the existence of the reports and
    documents at issue was reasonably available to National Lloyds given that its corporate
    representative testified extensively regarding their existence and usage. Accordingly,
    National Lloyds should have considered these documents in its responses and either
    produced the documents, or lodged appropriate objections to their production. See 
    id. National Lloyds
    did neither. Because the mandamus record does not establish that
    National Lloyds objected to any specific discovery request on the grounds it now raises
    before the discovery responses became due, any objection to the relevance or breadth
    of the requests for production was waived. See TEX. R. CIV. P. 193.2(e); In re BDPJ
    Houston, 
    LLC, 420 S.W.3d at 314
    ; 
    Young, 916 S.W.2d at 3
    .
    Moreover, even if National Lloyds had properly objected and therefore preserved
    its complaints regarding the alleged overbreadth of the requests for production or the
    15
    relevance of the subject reports, we note that the record before the court contains
    conflicting evidence regarding this issue. Specifically, Boswell testified by deposition that
    he utilized the reports to manage his reserves and to manage employees and claims, but
    subsequently, by affidavit, testified that he did not. These direct contradictions, at the
    very least, create a question of fact regarding the matter, and the resolution of such
    questions are not within the province of a mandamus proceeding. In re Angelini, 
    186 S.W.3d 558
    , 560 (Tex. 2006) (orig. proceeding); In re RH White Oak, LLC, 
    442 S.W.3d 492
    , 500 (Tex. App.—Houston [14th Dist.] 2014, orig. proceeding). Issues pertaining to
    disagreement about the quantum of weight that should be assigned to different aspects
    of the evidence presented below and the credibility of witnesses rest in the sound
    discretion of the trial court. See In re M.C.W., 
    401 S.W.3d 906
    , 907 (Tex. App.—Amarillo
    2013, orig. proceeding). Accordingly, under the circumstances present here, where the
    trial court’s determination was based on conflicting evidence, mandamus relief is not
    appropriate. See In re 
    Angelini, 186 S.W.3d at 560
    ; In re RH White Oak, 
    LLC, 442 S.W.3d at 500
    .
    Given the foregoing, we overrule National Lloyds’ first issue.
    V. SANCTION
    In its second issue, National Lloyds asserts that it has been sanctioned for refusing
    to produce irrelevant reports when “the basis for the sanctions was an affidavit introduced
    for the first time at the hearing and not subject to cross examination.” We note that
    National Lloyds’ characterization of the rationale for the sanctions against it conflicts
    directly with the record evidence and the trial court’s order itself.      Plaintiffs sought
    sanctions against National Lloyds based on its failure to comply with the court’s previous
    16
    discovery orders, and the trial court’s order assesses “reasonable and necessary
    attorney’s fees caused by National Lloyds’ failure to comply with this Court’s prior Orders
    Adopting Special Master Roberto Ramirez Recommendations No.9 and No. 11 dated July
    16, 2014 and July 22, 2014.” In assessing attorney’s fees in the amount of $15,726.25,
    the court stated that it “finds that National Lloyds’ failure to obey the Court’s prior
    discovery orders was not substantially justified and that the aforementioned sanctions are
    just and appropriate under the circumstances and pursuant to Rule 215 of the Texas
    Rules of Civil Procedure.”
    We conclude that we need not address National Lloyds’ second issue pertaining
    to the propriety of the monetary sanctions against it. Monetary sanctions are generally
    not subject to mandamus because they can be properly reviewed on appeal from a final
    judgment. See TEX. R. CIV. P. 215.2(b)(8); Braden v. Downey, 
    811 S.W.2d 922
    , 928–29
    (Tex. 1991); In re Noble Drilling (Jim Thompson), LLC, 
    449 S.W.3d 625
    , 632 (Tex. App.—
    Houston [1st Dist.] 2014, orig. proceeding).
    VI. CONCLUSION
    Having examined and fully considered the petition for writ of mandamus, the
    response, the reply, and the applicable law, we conclude that mandamus relief is not
    appropriate. Accordingly, we lift the stay previously imposed in these cases. However,
    as in In re CI Host, the resolution of this discovery dispute may affect more than the
    immediate parties to this litigation. See In re CI Host, 
    Inc., 92 S.W.3d at 517
    . The trial
    court ordered National Lloyds to produce “all emails, reports attached to emails, and any
    follow-up correspondence and information related to those reports which were sent or
    received by a National Lloyds employee or any affiliated adjusting company employees.”
    17
    Thus, production of the emails and reports may encompass data regarding claims other
    than those at issue in this original proceeding or data which could be considered
    confidential in nature. The possibility exists that the rights of others may be detrimentally
    affected by disclosure of some of the information in the reports. We are confident that
    the special master and the trial court will give due consideration to any privacy interests
    at stake as this case progresses and will take appropriate steps to ensure that those rights
    are protected, whether through the segregation of different categories of information or
    the entry of an appropriate protective order. See 
    id. We deny
    the writ of mandamus
    without prejudice to allow the parties and the trial court to address these considerations
    as the case proceeds. 
    Id. /s/ Rogelio
    Valdez
    ROGELIO VALDEZ
    Chief Justice
    Delivered and filed the
    29th day of May, 2015.
    18