Loretta Cuba v. Olivia Evonne Williams ( 2019 )


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  • Opinion issued April 18, 2019
    In The
    Court of Appeals
    For The
    First District of Texas
    ————————————
    NO. 01-18-00122-CV
    ———————————
    LORETTA CUBA, Appellant
    V.
    OLIVIA EVONNE WILLIAMS, Appellee
    On Appeal from the 215th District Court
    Harris County, Texas
    Trial Court Case No. 2017-36144
    MEMORANDUM OPINION
    Appellant, Loretta Cuba, challenges the trial court’s order dismissing her
    negligence suit against appellee, Olivia Evonne Williams. In five issues, Cuba
    contends that the trial court erred in dismissing her suit.
    We affirm.
    Background
    On May 30, 2017, Cuba filed her original petition, alleging that on June 6,
    2015, Williams “rear ended” Cuba’s car with her sport utility vehicle (“SUV”).
    According to Cuba, she sustained bodily injuries as a result of Williams’s failure to
    “keep . . . lookout as a person of ordinary prudence would have kept under the same
    or similar circumstances” and Williams’s operation of her SUV in a careless and
    reckless manner and “with [a] disregard for the public.” Cuba brought a negligence
    claim against Williams and sought damages for past and future medical expenses,
    past and future physical pain and suffering, past and future mental anguish, and past
    and future physical impairment.
    Williams generally denied Cuba’s allegations and asserted the affirmative
    defense of statute of limitations, arguing that because Cuba did not exercise due
    diligence in serving her until after the statute of limitations had expired, the date of
    service did not relate back to the date of the filing of Cuba’s original petition and
    Cuba’s negligence claim was barred.
    Subsequently, Williams filed a motion titled, “Motion to Show Cause as to
    Why [Cuba]’s Case Should not be Dismissed for Failing to Exercise Due Diligence
    in Serving [Williams].” In her motion, Williams asserted that under Texas law, “a
    person must bring suit for personal injury no[] later than two years after the day the
    2
    cause of action accrues,”1 and to “bring suit” within the two-year statute of
    limitations, a plaintiff must not only file her suit within the limitations period, but
    also use diligence to have the defendant served with process. (Internal quotations
    omitted.) When a plaintiff files her original petition within the limitations period,
    but does not serve a defendant until after the limitations period has expired, the date
    of service relates back to the date of the filing of the petition if the plaintiff exercised
    diligence in effecting service. When a plaintiff does not exercise due diligence in
    serving the defendant until after the limitations period has expired, a timely filed suit
    will not interrupt the running of limitations. The duty to exercise diligence is a
    continuous one, extending from the date the original petition is filed until the date
    that service is obtained. An unexplained delay in effecting service constitutes a lack
    of diligence as a matter of law.
    According to Williams, on May 30, 2017, Cuba filed her original petition,
    alleging that on June 6, 2015, a car accident occurred between Cuba and Williams
    and Cuba suffered injuries. Thus, pursuant to the two-year statute of limitations,
    Cuba was required to bring suit against Williams on or before June 6, 2017.
    Although Cuba filed her original petition within the limitations period, Williams was
    not served until September 14, 2017—after the limitations period had expired.
    Because Williams pled the affirmative defense of statute of limitations and the
    1
    See TEX. CIV. PRAC. & REM. CODE § 16.003(a).
    3
    record showed that she was not served until September 14, 2017, after the limitations
    period had expired, Williams asserted that Cuba was required to prove due diligence
    in both the issuance of citation and the service of citation, which she could not do as
    a matter of law. Williams requested that the trial court dismiss with prejudice Cuba’s
    negligence claim against her based on the affirmative defense of statute of
    limitations. In her motion, Williams also requested that the trial court take judicial
    notice of its own record.
    In her response to Williams’s motion, Cuba asserted that she timely filed her
    original petition seeking damages caused by Williams’s negligence.           On June 9,
    2017, ten days after Cuba filed her original petition and only three days after the
    limitations period expired, Cuba’s attorney “requested service of process
    on . . . Williams” and paid $77.00 “to Harris County Constable Alan Rosen, Precinct
    One to serve citation upon [Williams].” Thus, according to Cuba, she “was not
    negligent in placing a citation in the hands of a county constable for service of
    process on” Williams, and Cuba could not be responsible for the acts of the Harris
    County Constable or “for the timing of the Constable’s office in serving” Williams.
    Cuba attached to her response the affidavit of her attorney and a receipt.
    After a hearing of which no record was taken, the trial court granted
    Williams’s motion based on the affirmative defense of statute of limitations and
    4
    dismissed Cuba’s negligence claim against Williams with prejudice. Cuba filed a
    motion for new trial, which the trial court denied.
    Nature of Motion
    In her first issue, Cuba argues that the trial court erred in dismissing her
    negligence claim against Williams because Williams filed a motion to show cause,
    rather than a motion for summary judgment, and “a show cause hearing [could] not
    be used to adduce evidence on the merits of [Williams]’s claim” that Cuba failed to
    use due diligence in serving Williams.
    It is well settled that the nature of a motion is determined by its substance,
    rather than its title or caption. See In re Brookshire Grocery Co., 
    250 S.W.3d 66
    , 72
    (Tex. 2008) (orig. proceeding); State Bar of Tex. v. Heard, 
    603 S.W.2d 829
    , 833
    (Tex. 1980); see also TEX. R. CIV. P. 71; Surgitek, Bristol–Myers Corp. v. Abel, 
    997 S.W.2d 598
    , 601 (Tex. 1999) (“We should not be so constrained by the form or
    caption of a [motion].”). The substance of a motion is gleaned from the body of the
    motion and the prayer for relief. Finley v. J.C. Pace Ltd., 
    4 S.W.3d 319
    , 320 (Tex.
    App.—Houston [1st Dist.] 1999, no pet.). We examine the substance of Williams’s
    motion and the relief sought to determine how to treat the motion. See Poppe v.
    Poppe, No. 01-08-00021-CV, 
    2009 WL 566490
    , at *2 (Tex. App.—Houston [1st
    Dist.] Mar. 5, 2009, no pet.) (mem. op.).
    5
    To prevail on a summary-judgment motion, a movant has the burden of
    proving that she is entitled to judgment as a matter of law and there is no genuine
    issue of material fact. TEX. R. CIV. P. 166a(c); Cathey v. Booth, 
    900 S.W.2d 339
    ,
    341 (Tex. 1995). A defendant moving for summary judgment as a matter of law
    must either: (1) disprove at least one element of the plaintiff’s cause of action, or
    (2) plead and conclusively establish each essential element of her affirmative
    defense. 
    Cathey, 900 S.W.2d at 341
    ; Yazdchi v. Bank One, Tex., N.A., 
    177 S.W.3d 399
    , 404 (Tex. App.—Houston [1st Dist.] 2005, pet. denied). Once the movant
    meets her burden, the burden shifts to the non-movant to raise a genuine issue of
    material fact precluding summary judgment. Centeq Realty, Inc. v. Siegler, 
    899 S.W.2d 195
    , 197 (Tex. 1995); Transcon. Ins. Co. v. Briggs Equip. Trust, 
    321 S.W.3d 685
    , 691 (Tex. App.—Houston [14th Dist.] 2010, no pet.).
    Here, Williams filed a motion titled, “Motion to Show Cause as to Why
    [Cuba]’s Case Should not be Dismissed for Failing to Exercise Due Diligence in
    Serving [Williams].” However, she argued in her motion that she was entitled to
    judgment because she had proved her statute-of-limitations affirmative defense as a
    matter of law. See TEX. R. CIV. P. 166a(c) (summary judgment proper where
    evidence establishes no question of fact and movant entitled to judgment as matter
    of law); see also TEX. R. CIV. P. 94 (statute of limitations constitutes affirmative
    defense); Tex. Underground, Inc. v. Tex. Workforce Comm’n, 
    335 S.W.3d 670
    , 675
    6
    (Tex. App.—Dallas 2011, no pet.) (running of limitations period operates to prohibit
    assertion of cause of action and involves final disposition of case).          More
    specifically, Williams asserted in her motion that Cuba was required to bring her
    negligence claim against Williams within two years of the parties’ June 6, 2015 car
    accident.2 And although Cuba filed her original petition on May 30, 2017, she did
    not serve Williams until September 14, 2017—after the limitations period had
    expired. Further, in her motion, Williams asserted that Cuba could not prove due
    diligence in both the issuance of citation and the service of citation as a matter of
    law, and she requested that the trial court dismiss with prejudice Cuba’s negligence
    claim based on Williams’s affirmative defense. See Mossler v. Shields, 
    818 S.W.2d 752
    , 754 (Tex. 1991); McIntosh v. Partridge, No. 01-12-00368-CV, 
    2013 WL 1790229
    , at *3 (Tex. App.—Houston [1st Dist.] Apr. 25, 2013, no pet.) (mem. op.)
    (“[D]ismissal of an action with prejudice constitutes a final determination or an
    adjudication on the merits, and it operates as if the case ha[d] been fully tried and
    decided. An order dismissing a case with prejudice has full res judicata and
    collateral estoppel effect, barring subsequent re-litigation of the same causes of
    action or issues between the same parties.” (internal citations omitted)). Cuba
    concedes that Williams relied on “cases involving motions for summary judgment”
    to support her arguments in her motion.
    2
    See 
    id. 7 Although
    Williams did not attach evidence to her motion, she did request that
    the trial court take judicial notice of its own record and relied on the trial court’s
    record in her motion. See TEX. R. CIV. P. 166a(c) (summary-judgment proof need
    only be “on file at the time of the hearing, or filed thereafter and before judgment
    with permission of the court”); Weisberg v. London, No. 13-02-659-CV, 
    2004 WL 1932748
    , at *6 (Tex. App.—Corpus Christ–Edinburg Aug. 31, 2004, no pet.) (mem.
    op.) (“When considering a summary-judgment motion, the trial court may judicially
    notice documents that are part of its record in the case at issue, since they are already
    on file and available for the court’s consideration.”); Jones v. Jones, 
    888 S.W.2d 849
    , 852–53 (Tex. App.—Houston [1st Dist.] 1994, no writ) (because trial court may
    take judicial notice of documents and orders which are part of its record, movant
    need not attach copies of such documents and orders to summary-judgment motion);
    McMurry v. Aetna Cas. & Sur. Co., 
    742 S.W.2d 863
    , 867–68 (Tex. App.—Corpus
    Christi–Edinburg 1987, writ denied). And Williams’s motion was filed twenty-one
    days prior to the hearing on her motion. See TEX. R. CIV. P. 166a(c); see also Briggs
    v. Toyota Mfg. of Tex., 
    337 S.W.3d 275
    , 281 (Tex. App.—San Antonio 2010, no
    pet.) (although defendant asserted affirmative defense in motion to dismiss, record
    shows summary-judgment procedure utilized in connection with motion to dismiss,
    including filing motion twenty-one days prior to hearing and parties presenting
    evidence to support positions).
    8
    In her response, filed more than seven days prior to the hearing on Williams’s
    motion, Cuba asserted that she timely filed her original petition, and on June 9, 2017,
    ten days after Cuba’s original petition was filed and only three days after the
    limitations period had expired, Cuba’s attorney “requested service of process
    on . . . Williams” and paid $77.00 “to Harris County Constable Alan Rosen, Precinct
    One to serve citation upon [Williams].” See TEX. R. CIV. P. 166a(c) (non-movant
    may file response no “later than seven days prior to the day of hearing”). Thus,
    according to Cuba, she “was not negligent in placing a citation in the hands of a
    county constable for service of process on” Williams and Cuba was not responsible
    for the acts of the Harris County Constable or “for the timing of the Constable’s
    office in serving” Williams. Cuba attached to her response her attorney’s affidavit
    and a receipt as evidence of her due diligence. See Happy Jack Ranch, Inc. v. HH
    & L Dev., Inc., No. 03-12-00558-CV, 
    2015 WL 6832631
    , at *2 (Tex. App.—Austin
    Nov. 6, 2015, pet. denied) (mem. op.) (although plaintiffs complained defendant
    used motion to dismiss to assert affirmative defense of limitations, holding
    limitations issue properly before trial court “in a summary-judgment posture”);
    
    Briggs, 337 S.W.3d at 281
    (although defendant asserted affirmative defense in
    motion to dismiss, record shows summary-judgment procedure utilized in
    connection with motion to dismiss, including parties presenting evidence to support
    positions); see also Hunter v. Johnson, 
    25 S.W.3d 247
    , 250 n.5 (Tex. App.—El Paso
    9
    2000, no pet.) (typically, after defendant files motion for summary judgment on
    limitations defense, plaintiff is given opportunity to respond to motion arguing
    limitations period has not expired).
    Examining the substance of Williams’s motion, we hold that Williams’s
    “Motion to Show Cause as to Why [Cuba]’s Case Should not be Dismissed for
    Failing to Exercise Due Diligence in Serving [Williams]” should be considered a
    matter-of-law summary-judgment motion. See Tex. Underground, 
    Inc., 335 S.W.3d at 675
    –76 (affirmative defense such as statute of limitations usually raised in
    summary-judgment motion); see also 
    Briggs, 337 S.W.3d at 281
    (treating motion to
    dismiss as motion for summary judgment); Poppe, 
    2009 WL 566490
    , at *2–3;
    Martin v. Dosohs I, Ltd., 
    2 S.W.3d 350
    , 354–55 (Tex. App.—San Antonio 1999, pet.
    denied); Robinson v. Buckner Park, Inc., 
    547 S.W.2d 60
    , 61 n.1 (Tex. App.—Dallas
    1977, writ ref’d n.r.e.) (treating dismissal with prejudice as summary judgment that
    plaintiff take nothing). And as such, the trial court’s order granting Williams’s
    motion and dismissing with prejudice Cuba’s negligence claim based on the
    affirmative defense of statute of limitations, should be construed as an order granting
    a matter-of-law summary-judgment motion in favor of Williams. See In re J.A.L.,
    No. 14-16-00614-CV, 
    2017 WL 4128947
    , at *2 (Tex. App.—Houston [14th Dist.]
    Sept. 19, 2017, no pet.) (mem. op.); Henny v. JPMorgan Chase Bank, N.A., No.
    10
    01-10-00476-CV, 
    2012 WL 524429
    , at *3 (Tex. App.—Houston [1st Dist.] Feb. 16,
    2012, no pet.) (mem. op.).
    We overrule Cuba’s first issue.
    Summary Judgment
    In her second, third, fourth, and fifth issues, Cuba argues that the trial court
    erred in dismissing her negligence claim against Williams based on expiration of the
    statute of limitations because the trial court “unlawfully shifted the burden onto”
    Cuba, Williams “bore the burden to disprove diligence as a matter of law,” “the issue
    of whether Cuba’s actions manifested a ‘bona fide intention’ to have process served
    upon Williams” should have been submitted to the trier of fact, and “a fact question
    exist[ed] . . . precluding summary disposition.”
    A.     Standard of Review
    An appellate court reviews a trial court’s summary judgment de novo.
    Valence Operating Co. v. Dorsett, 
    164 S.W.3d 656
    , 661 (Tex. 2005). As previously
    noted, to prevail on a matter-of-law summary-judgment motion, a movant has the
    burden of proving that she is entitled to judgment as a matter of law and there is no
    genuine issue of material fact. TEX. R. CIV. P. 166a(c); 
    Cathey, 900 S.W.2d at 341
    .
    When a defendant moves for summary judgment on an affirmative defense, she must
    plead and conclusively establish each essential element of her defense, thereby
    defeating the plaintiff’s cause of action. 
    Cathey, 900 S.W.2d at 341
    ; Yazdchi, 
    177 11 S.W.3d at 404
    . Once the movant meets her burden, the burden shifts to the
    non-movant to raise a genuine issue of material fact precluding summary judgment.
    Centeq Realty, 
    Inc., 899 S.W.2d at 197
    ; Transcon. Ins. 
    Co., 321 S.W.3d at 691
    . The
    evidence raises a genuine issue of fact if reasonable and fair-minded fact finders
    could differ in their conclusions in light of all of the summary-judgment evidence.
    Goodyear Tire & Rubber Co. v. Mayes, 
    236 S.W.3d 754
    , 755 (Tex. 2007). When
    deciding whether there is a disputed, material fact issue precluding summary
    judgment, evidence favorable to the non-movant will be taken as true. Nixon v. Mr.
    Prop. Mgmt. Co., 
    690 S.W.2d 546
    , 548–49 (Tex. 1985). Every reasonable inference
    must be indulged in favor of the non-movant and any doubts must be resolved in her
    favor. 
    Id. at 549.
    Where, as here, the trial court specifies the ground on which the motion for
    summary judgment was granted, the appellate court should consider whether the trial
    court correctly granted summary judgment on that basis. See Cincinnati Life Ins.
    Co. v. Cates, 
    927 S.W.2d 623
    , 626 (Tex. 1996); Primo v. Garza, No.
    01-14-00480-CV, 
    2015 WL 777999
    , at *1 (Tex. App.—Houston [1st Dist.] Feb. 24,
    2015, no pet.) (mem. op.). In the interest of judicial economy, an appellate court
    may consider other grounds that the movant preserved for review and the trial court
    did not rule on. See 
    Cates, 927 S.W.2d at 626
    ; Primo, 
    2015 WL 777999
    , at *1.
    However, it is not necessary to do so in the instant case.
    12
    B.     Statute of Limitations
    A plaintiff must bring a suit for personal injuries within two years from the
    day the cause of action accrued.        See TEX. CIV. PRAC. & REM. CODE ANN.
    § 16.003(a). A timely filed suit does not suspend the running of limitations unless
    the plaintiff exercises due diligence in the issuance and service of citation. Proulx
    v. Wells, 
    235 S.W.3d 213
    , 215 (Tex. 2007). In other words, if a plaintiff files her
    original petition within the limitations period, but obtains service on the defendant
    outside of the limitations period, such service is valid only if the plaintiff exercised
    “diligence” in procuring service. Ashley v. Hawkins, 
    293 S.W.3d 175
    , 179 (Tex.
    2009). When a plaintiff diligently effects service after the expiration of the statute
    of limitations, the date of service relates back to the date of the timely filing of her
    original petition. 
    Proulx, 235 S.W.3d at 215
    .
    When a defendant affirmatively pleads the defense of statute of limitations
    and shows that service occurred after the limitations period expired, the burden shifts
    to the plaintiff to prove her diligence. 
    Ashley, 293 S.W.3d at 179
    ; 
    Proulx, 235 S.W.3d at 215
    –16. The plaintiff then must present evidence regarding the efforts
    made to serve the defendant and “explain every lapse in effort or period of delay.”
    
    Proulx, 235 S.W.3d at 216
    . The issue is “whether the plaintiff acted as an ordinarily
    prudent person would have acted under the same or similar circumstances and was
    diligent up until the time the defendant was served.” 
    Ashley, 293 S.W.3d at 179
    13
    (internal quotations omitted). Our diligence inquiry examines (1) the time taken to
    procure citation, service, or both and (2) the type of effort or lack of effort the
    plaintiff expended in effecting service. 
    Proulx, 235 S.W.3d at 216
    ; Harris v. Bell,
    No. 14-16-00829-CV, 
    2018 WL 1057449
    , at *3 (Tex. App.—Houston [14th Dist.]
    Feb. 27, 2018, pet. denied) (mem. op.). A plaintiff’s diligence is measured from the
    time she filed suit until the time the defendant was successfully served, and an
    explanation is needed for every period of delay. Milcoun v. Werner Co., 
    565 S.W.3d 358
    , 362 (Tex. App.—Houston [14th Dist.] 2018, no pet.); Sharp v. Kroger Tex.
    L.P., 
    500 S.W.3d 117
    , 119 (Tex. App.–Houston [14th Dist.] 2016, no pet.).
    The question of the plaintiff’s diligence in obtaining service is generally “one
    of fact”; however, a plaintiff’s explanation of her efforts to obtain service may
    demonstrate a lack of diligence as a matter of law “when one or more lapses between
    service efforts are unexplained or patently unreasonable.” 
    Proulx, 235 S.W.3d at 216
    . If the plaintiff’s explanation for the delay raises a material fact issue concerning
    her diligence of service efforts, the burden shifts back to the defendant to
    conclusively show why, as a matter of law, the plaintiff provided an insufficient
    explanation. 
    Id. Here, it
    is undisputed that Cuba’s cause of action accrued on June 6, 2015,
    and the statute of limitations expired on June 6, 2017. See TEX. CIV. PRAC. & REM.
    CODE ANN. § 16.003(a). Further, it is undisputed that Cuba timely filed her original
    14
    petition on May 30, 2017. However, Williams established that she was not served
    with Cuba’s original petition until September 14, 2017—100 days after the
    expiration of the limitations period. Thus, the burden shifted to Cuba to demonstrate
    her diligence in effecting service on Williams. See 
    Ashley, 293 S.W.3d at 179
    ;
    
    Proulx, 235 S.W.3d at 215
    –16.
    As evidence of diligence, Cuba attached the affidavit of her attorney to her
    response to Williams’s motion. In the affidavit, Cuba’s attorney testified:
    [D]ue to the statute of limitations running[,] I filed suit and then
    requested service within the next two [sic] days by the constable’s
    office. The lawsuit was filed on May 30, 2017 (see the file) and request
    for service was filed on 06/09/2017.
    It appears that the summons service was not served until September 14,
    2017. Service was effective and was not delayed by this office. The
    Constable’s Office took over 60 days to issue the summons.
    Cf. Harris, 
    2018 WL 1057449
    , at *4 (attorney’s affidavit “d[id] not explain the
    reason for the delay or detail any efforts [plaintiffs] undertook to effect service on
    [defendant] during th[at] time”); Rodriguez v. Tinsman & Houser, Inc., 
    13 S.W.3d 47
    , 49 (Tex. App.—San Antonio 1999, pet. denied) (“[A]n offered explanation must
    involve diligence to seek service of process.”). Cuba also attached to her response
    an “Official Receipt” from the district clerk showing payment of $77.00 on June 9,
    2017. The receipt does not specify the reason for the $77.00 payment.
    In her response, Cuba asserted that she first requested service of process on
    Williams on June 9, 2017, ten days after she filed her original petition and three days
    15
    after the limitations period expired. Cuba offered no explanation for her delay in
    requesting issuance of citation and service.      See 
    Proulx, 235 S.W.3d at 216
    ;
    Mauricio v. Castro, 
    287 S.W.3d 476
    , 479 (Tex. App.—Dallas 2009, no pet.) (“Texas
    courts have consistently held that lack of diligence may be shown based on
    unexplained lapses of time between the filing of the suit, issuance of the citation,
    and service of process.”); see also 
    Sharp, 500 S.W.3d at 120
    (“[A]n explanation is
    needed for every period of delay.” (emphasis added)).
    When Cuba did file her “Civil Process Request” on June 9, 2017, a copy of
    which is contained in the record, she requested service by certified mail, rather than
    by a constable as she asserted in her response to Williams’s motion. Cuba also failed
    to fully complete her “Civil Process Request” form. Most importantly, Cuba failed
    to list her “Original Petition with Request for Disclosure” in response to the blank
    for the “SERVICE TO BE ISSUED ON (Please List Exactly As The Name Appears
    In The Pleading To Be Served)” and she failed to list “Citation” in response to the
    blank for the “TYPE OF SERVICE/PROCESS TO BE ISSUED.” The “Civil
    Process Request” form states that “[s]ervice requests which cannot be processed by
    th[e] office will be held for 30 days prior to cancellation. . . . Service requests may
    be reinstated upon appropriate action by the parties.”
    The record next shows that on August 22, 2017, Cuba sent a letter, directed to
    “Civil Intake,” stating: “Please be advised that we . . . need[] a citation to be
    16
    prepared and service sent by constable service.” Cuba’s August 22, 2017 letter, a
    copy of which is contained in the record, was her first request for issuance of citation
    and service by constable on Williams. Cuba offered no explanation for her delay
    between May 30, 2017, the day she filed her original petition, and August 22, 2017,
    the day she sent her letter seeking issuance of citation and service by constable.
    Further, Cuba offered no explanation for her delay between June 9, 2017, the day
    she filed her deficient “Civil Process Request” seeking service by certified mail, and
    August 22, 2017, the day she sent her letter seeking issuance of citation and service
    by constable. See 
    Proulx, 235 S.W.3d at 216
    ; 
    Mauricio, 287 S.W.3d at 479
    ; see also
    
    Sharp, 500 S.W.3d at 120
    (“[A]n explanation is needed for every period of delay.”
    (emphasis added)).
    The record further shows that the district clerk did not issue citation until
    September 7, 2017—sixteen days after Cuba’s August 22, 2017 letter—and on
    September 12, 2017, the constable received the citation and a copy of Cuba’s original
    petition. On September 14, 2017, the constable served Williams with the citation
    “together with the accompanying copy of” Cuba’s original petition. Cuba offered
    no explanation for the delay between her August 22, 2017 letter, issuance of citation
    on September 7, 2017, and eventual service of process on Williams on September
    14, 2017. See 
    Proulx, 235 S.W.3d at 216
    ; 
    Mauricio, 287 S.W.3d at 479
    ; see also
    
    Sharp, 500 S.W.3d at 120
    (“[A]n explanation is needed for every period of delay.”
    17
    (emphasis added)); Gonzalez v. Phoenix Frozen Foods, Inc., 
    884 S.W.2d 587
    , 590
    (Tex. App.—Corpus Christi–Edinburg 1994, no writ) (“It is the responsibility of the
    one requesting service, not the process server to see that service is properly
    accomplished. Any deficiency in the server’s performance is imputed to [the party
    seeking service].” (internal citations omitted)).
    The duty to exercise diligence is a continuous one, extending until service is
    achieved. Boyattia v. Hinojosa, 
    18 S.W.3d 729
    , 733 (Tex. App.—Dallas 2000, pet.
    denied); Taylor v. Thompson, 
    4 S.W.3d 63
    , 65 (Tex. App.—Houston [1st Dist.]
    1999, pet. denied). Although it is the duty of the district clerk to issue a citation and
    deliver it as directed by the party requesting issuance, ultimately, it is the
    responsibility of the party requesting service to see that proper service is sufficiently
    reflected in the record. See TEX. R. CIV. P. 99(a) (“The party requesting citation
    shall be responsible for obtaining service of the citation and a copy of the petition.”);
    Primate Constr., Inc. v. Silver, 
    884 S.W.2d 151
    , 153 (Tex. 1994). Thus, when a
    party learns, or by the exercise of diligence should have learned, that the clerk has
    failed to fulfill his duty, it is incumbent upon the party to ensure that the job is done.
    
    Boyattia, 18 S.W.3d at 734
    ; see also 
    Proulx, 235 S.W.3d at 216
    (we examine “the
    time it took to secure citation, service, or both, and the type of effort or lack of effort
    the plaintiff expended in procuring service”).
    18
    As noted above, Cuba provided no explanation for her delay between the
    filing of her original petition and her first attempt, albeit deficient, to request service
    of process by certified mail on June 9, 2017. See 
    Proulx, 235 S.W.3d at 216
    ;
    
    Mauricio, 287 S.W.3d at 479
    (“Texas courts have consistently held that lack of
    diligence may be shown based on unexplained lapses of time between the filing of
    the suit, issuance of the citation, and service of process.”); see also 
    Sharp, 500 S.W.3d at 120
    (“[A]n explanation is needed for every period of delay.” (emphasis
    added)). Further, Cuba provided no explanation for her delay between the filing of
    her original petition and her request for issuance of citation and service of process
    by a constable on August 22, 2017. See 
    Proulx, 235 S.W.3d at 216
    ; 
    Mauricio, 287 S.W.3d at 479
    ; see also 
    Sharp, 500 S.W.3d at 120
    . Moreover, Cuba offered no
    explanation for the delay between her August 22, 2017 letter, issuance of citation on
    September 7, 2017, and eventual service of process on Williams on September 14,
    2017. See 
    Proulx, 235 S.W.3d at 216
    ; 
    Mauricio, 287 S.W.3d at 479
    ; see also 
    Sharp, 500 S.W.3d at 120
    .
    Moreover, even if we construed Cuba’s August 22, 2017 letter as an attempt
    to follow-up with the district clerk to determine why her June 9, 2017 deficient
    request for service of process by certified mail never materialized, Cuba does not
    explain why it took her seventy-four days to follow-up with the district clerk. See
    Stoney v. Gurmatakis, No. 01-09-00733-CV, 
    2010 WL 1840247
    , at *2–4 (Tex.
    19
    App.—Houston [1st Dist.] May 6, 2010, no pet.) (mem. op.) (plaintiff waited two
    months to inquire with clerk’s office); 
    Boyattia, 18 S.W.3d at 734
    (“Although a party
    may ordinarily rely on the clerk to perform his duty within a reasonable amount of
    time . . . [the party seeking service] should have known the clerk was not fulfilling
    his duty to deliver the . . . citation within a reasonable time.”); see also Oyejobi v.
    Dollar Tree Stores, Inc., No. 14-15-00969-CV, 
    2017 WL 61838
    , at *2 (Tex. App.—
    Houston [14th Dist.] Jan. 5, 2017, no pet.) (mem. op.) (even mistake by clerk in not
    issuing requested service does not support diligence because “[i]t is ultimately the
    plaintiff’s responsibility to ensure that citation is served on the defendant, and the
    plaintiff may not wholly ignore this duty for a lengthy period” (internal quotations
    omitted)). At the very least, Cuba’s failure to act between her first, albeit deficient,
    request for service of process by certified mail on June 9, 2017 and her August 22,
    2017 letter seeking issuance of citation and service by constable, constitutes a lack
    of diligence as a matter of law. See 
    Boyattia, 18 S.W.3d at 734
    (“A party who wholly
    ignores her duty to have the citation served on the defendant during a lengthy period
    of time the citation remains with the clerk does not manifest a bona fide intention to
    have process served.”); see also De La Cerda v. Jaramillo, No. 01-17-00595-CV,
    
    2018 WL 1189065
    , at *4–7 (Tex. App.—Houston [1st Dist.] Mar. 8, 2018, no pet.)
    (mem. op.) (plaintiff did not exercise diligence where plaintiff took no action during
    20
    six-week period); Stoney, 
    2010 WL 1840247
    , at *2–4 (no explanation for two-month
    delay in contacting clerk’s office to inquire about issuance of citation).
    We note that in her new-trial motion Cuba stated that two weeks after she
    “request[ed] service by certified mail,” her “attorney’s case manager and senior legal
    assistant began checking weekly and bi-weekly with the [d]istrict clerk’s office for
    service noting that certified mail service c[ould] take a little longer when a defendant
    avoids picking up or signing the certified receipt for service and when there is a
    miscommunication[] or mistake by the district clerk’s office unknown to the plaintiff
    which result[s] in service being unsuccessful.” Further, according to Cuba, for an
    unexplained reason, on August 22, 2017, “it was determined . . . that the clerk’s
    office had made some mistake with not issuing service” and Williams “should be
    served by personal service.” Thus, Cuba “sent a letter on that same date requesting
    citation by personal service”; however, Williams was not “finally served [until]
    September 19, 2017 [sic] at 11:08 am.” Notably, this “evidence” relied on by Cuba
    in her motion for new trial was not before the trial court at the time it decided
    Williams’s motion, and thus, is not to be considered on appellate review. See
    McMahan v. Greenwood, 
    108 S.W.3d 467
    , 482–83 (Tex. App.—Houston [14th
    Dist.] 2003, pet. denied) (evidence attached to motion for new trial not before trial
    court when it granted summary judgment, thus appellate court did not consider it in
    summary-judgment appeal).
    21
    Based on the foregoing, we conclude that as a matter of law Cuba failed to
    use diligence in procuring citation and effecting service on Williams; thus, the date
    of service does not relate back to the date that Cuba filed her original petition.
    Accordingly, we hold that the trial court did not err in granting Williams summary
    judgment and dismissing Cuba’s negligence claim against Williams based on the
    expiration of the statute of limitations.
    We overrule Williams’s second, third, fourth, and fifth issues.
    Conclusion
    We affirm the final order of the trial court.
    Julie Countiss
    Justice
    Panel consists of Chief Justice Radack and Justices Goodman and Countiss.
    22