in the Interest of M.S., a Child ( 2021 )


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  •                 In the
    Court of Appeals
    Second Appellate District of Texas
    at Fort Worth
    ___________________________
    No. 02-21-00007-CV
    ___________________________
    IN THE INTEREST OF M.S., A CHILD
    On Appeal from the 233rd District Court
    Tarrant County, Texas
    Trial Court No. 233-585880-15
    Before Sudderth, C.J., Womack and Walker, JJ.
    Memorandum Opinion on Rehearing by Justice Womack
    MEMORANDUM OPINION ON REHEARING
    I. INTRODUCTION
    After considering Mother’s motion for rehearing, we deny the motion,
    withdraw our May 6, 2021 opinion, and substitute the following opinion in its place.
    The Department of Family and Protective Services brought suit against Mother
    to terminate her parental rights to her daughter Mary.1 Finding that Mother had
    constructively abandoned Mary and that termination was in Mary’s best interest, the
    trial court terminated Mother’s parental rights.           See Tex. Fam. Code Ann.
    § 161.001(b)(1)(N), (b)(2).
    Mother appealed, and in three issues, she asserts:
    (1) the trial court erred by terminating Mother’s parental rights because the
    evidence was legally and factually insufficient to support a finding that she had
    constructively abandoned Mary; see id. § 161.001(b)(1)(N);
    (2) the evidence was legally and factually insufficient to support the trial court’s
    finding that termination of the parent-child relationship between Mother and
    Mary was in Mary’s best interest; see id. § 161.001(b)(2); and
    (3) the trial court erred in finding that appointing Mother as permanent
    managing conservator of Mary was not in Mary’s best interest because the
    appointment would significantly impair Mary’s physical health or emotional
    development. See id. § 153.131.
    We hold that the evidence is both legally and factually sufficient and overrule
    Mother’s first two issues. Because the trial court did not abuse its discretion by
    1
    We use an alias to identify the child, and we identify family members by their
    relation to the child. See Tex. Fam. Code Ann. § 109.002(d); Tex. R. App. P. 9.8(b)(2).
    2
    appointing the Department as Mary’s managing conservator, we overrule Mother’s
    third issue. We affirm the trial court’s judgment.
    II. BACKGROUND
    A. Procedural
    1.    Mother becomes pregnant with Mary, and the Department
    investigates.
    In October 2014, then fifteen-year-old Mother was reported as a runaway.
    When found in December 2014, Mother asserted that she had been kidnapped,
    drugged, and raped. Mother tested positive for marijuana and was pregnant with
    Mary. In 2015, Mother (by then sixteen years old) gave birth to Mary prematurely,
    and Mary’s meconium tested positive for opiates.        The Department opened an
    investigation but ruled out any neglect or abuse due to Mother’s circumstances.
    2.   Mother absconds with Mary, and the Department files its first
    termination petition.
    In October 2015, after a Department worker lost contact with Mother, the
    worker went to Grandmother’s home (where Mother was living) and learned that
    Mother had been missing for five days. Law enforcement found both Mother and
    Mary residing with a woman who had both a history with Child Protective Services
    and a current CPS case. Mother admitted to law enforcement that she had not fed
    Mary for two days because Mother had no formula. The Department filed its first
    petition to terminate Mother’s parental rights to Mary in October 2015, and the trial
    3
    court appointed the Department as Mary’s temporary managing conservator that
    same month.
    At some point, Grandmother’s parental rights to Mother were terminated.
    Thus, in addition to Mary, Mother herself became a minor under the Department’s
    conservatorship.
    a. The Department prepares a service plan for Mother.
    Because Mother complains in her motion for rehearing that the “panel failed to
    address whether [she] was given a reasonable opportunity to comply with the service
    plans,” we will provide details not only of the multiple service plans but also of
    Mother’s reasonable opportunities to comply with them. To address Mother’s needs,
    the record shows that the Department prepared a “Family Service Plan”2 for her. The
    first service plan in the record is the December 2015 “Family Service Plan.” See Tex.
    Fam. Code Ann. § 263.101 (requiring Department to file service plan not later than
    forty-five days after the temporary order appointing it as the child’s temporary
    managing conservator). The caseworker signed it, but Mother did not. The trial court
    made this “Family Service Plan” the order of the court on January 6, 2016. The
    record also contains a February 2016 “Family Service Plan” signed by Mother but not
    signed by the caseworker. Except for the date printed, the December 2015 and the
    2
    “Family Service Plans” focus on the parents, while “Child Service Plans” focus
    on the child.
    4
    February 2016 service plans are identical. Between the two, the service plan is signed
    by both a Department representative and Mother. See id. § 263.103(d).
    Thereafter, in April 2016, in its permanency-hearing order, the trial court
    ordered the service plan filed on March 11, 2016, to become the order of the court.
    While the record does not contain a “Family Service Plan” filed on that date, there is a
    March 11, 2016 “Family Service Plan Evaluation” within which Mother’s services
    were set out in the same manner as in the “Family Service Plan.” The services set out
    in the “Family Service Plan Evaluation” remained the same as those in the “Family
    Service Plan.”
    In August 2016, in another permanency-hearing order, the trial court ordered
    the service plan filed on July 1, 2016, to become the order of the court. Here, the
    court was referring to the July 1, 2016 “Family Service Plan Evaluation.” The service
    plan itself again remained unchanged.
    Next, in the December 2016 permanency-hearing order, the trial court ordered
    the service plan filed on November 15, 2016, to become the order of the court. In
    this instance, the court was referring to the November 15, 2016 “Family Service Plan
    Evaluation.” As before, the service plan itself remained the same.3
    3
    The next eight permanency-hearing orders (those for May 17, 2017;
    November 15, 2017; April 25, 2018; October 10, 2018; April 24, 2019; October 9,
    2019; May 6, 2020; and October 7, 2020) do not order any subsequent service plan to
    become the order of the court. They all provide, “It is ordered that all previous
    orders issued by this Court shall continue without modification.”
    5
    b. The first termination proceeding ends with the Department and
    Mother being appointed Mary’s joint managing conservators.
    Meanwhile, in September 2016, the trial court extended the dismissal date of
    the Department’s first termination case. See id. § 263.401. And in February 2017, the
    trial court signed a final order in which the Department and seventeen-year-old
    Mother were made Mary’s joint managing conservators.
    c. The Department prepares service plans for Mother while she is
    a joint managing conservator.
    When a parent is a joint managing conservator, the Department’s standard
    procedure is to have the parent work a service plan. The purpose of continuing
    services is to address the concerns that brought the child into care and to help parents
    make the changes needed to return the child to the parents.
    The first appearance of a service plan after the February 2017 final order
    appears in the April 12, 2017 “Family Service Plan Evaluation,” which lists the same
    “tasks and services” as were listed in the original “Family Service Plan,” but two of
    the “tasks and services” are identified as “No Longer Needed.” The April 12, 2017
    “Family Service Plan Evaluation” lists two new “tasks and services” that did not
    appear in the original “Family Service Plan”:
    [Mother] will work on completing her GED so that she can begin the
    cosmetology program while living in extended foster care with her
    daughter, [Mary]. Completing these goals will help [Mother] to become
    financially stable and able to provide for the needs and care of [Mary].
    [Mother] has signed an agreement to remain in extended foster care
    since she has been reunited with her daughter in a foster home for
    6
    unwed mothers. [Mother] will continue to allow her foster mom to
    mentor her in caring for [Mary] so that she can learn how to care for her
    independently eventually.
    It is not clear if the “Family Service Plan Evaluation” itself was attempting to modify
    Mother’s service plan or whether it was simply reflecting a modification that appeared
    in a “Family Service Plan” that is not in the record. Unlike the trial court’s previous
    permanency-hearing orders, in its May 17, 2017 order, the trial court did not make the
    April 12, 2017 “Family Service Plan Evaluation” the order of the court but ordered,
    instead, “that all previous orders issued by this Court shall continue without
    modification.”
    A later “Family Service Plan” appears in what looks like an attachment to the
    Department’s September 17, 2018 “Placement Review Report to the Court.” The
    report mentions that Mother has a family service plan.         Behind the report are
    numerous documents, none of which is independently file-marked but which were, in
    all likelihood, attachments to the report. One of the attachments is a “Family Service
    Plan” with the notation that it was printed on September 13, 2018. This service plan
    varies from the previous service plans. It required Mother
    • to participate in a support group for young women who have been sex
    trafficked;
    • to provide the names and phone numbers of any family members who may
    be appropriate placements for Mary;
    • to submit to random drug testing;
    7
    • to demonstrate the ability to meet the financial needs of Mary and to show
    her ability to maintain financial stability;
    • to participate in a psychological assessment/evaluation;
    • to submit to a drug assessment;
    • to maintain safe, stable, and appropriate housing, and in the event that
    Mother changed her address, to notify her caseworker within seventy-two
    hours;
    • to refrain from involvement in criminal activities and illegal acts;
    • to complete a psychiatric consultation to accurately diagnose any mental
    health illnesses that may be present; and
    • to maintain consistent contact, at least weekly, with the caseworker in person,
    by phone, or by email.
    The caseworker identified in this service plan as Mother’s contact was Cassandra Fox.
    Mother testified that Fox had gone over the service plan with her: “Ms. Cassandra
    went over my service plan with me, but some of my caseworkers did not go over my
    service plan with me. Like I told you, some things were added.” Although unclear,
    Mother’s comment suggests that she was aware of the September 2018 “Family
    Service Plan.”
    This September 2018 “Family Service Plan” is not signed by the caseworker or
    by Mother. See id. § 263.104(b)(1). It nevertheless arguably became effective because
    the Department filed it with the court. See id. § 263.104(b)(2) (“The amended service
    plan supersedes the previously filed service plan and takes effect when . . . the
    8
    department determines that the child’s parents are unable or unwilling to sign the
    amended plan and files it without the parents’ signatures.”).
    The trial court’s next permanency-review order, signed on October 10, 2018,
    recites, “It is ordered that all previous orders issued by this Court shall continue
    without modification.” It did not contain the language seen in previous permanency-
    review orders adopting a service plan filed on a particular date as the order of the
    court.
    3. The joint managing conservatorship continues for over two years.
    After the February 2017 final order, the trial court conducted permanency
    hearings about every six months—May 2017, November 2017, April 2018,
    October 2018, and April 2019. The April 2019 permanency order stated that Mary’s
    permanency goal was family reunification, permanent managing conservatorship to
    fictive kin, or adoption.
    4. Citing Mother’s lack of progress, the Department files its second
    “original” termination petition.
    Before the next permanency hearing, in July 2019, the Department filed
    another “original” petition for termination.4 By this time, Mother was twenty years
    Technically, the Department filed a motion to modify seeking termination. See
    4
    Tex. Fam. Code Ann. § 156.001; In re F.M.E.A.F., 
    572 S.W.3d 716
    , 723–24 (Tex.
    App.—Houston [14th Dist.] 2019, pet. denied); In re E.K.C., 
    486 S.W.3d 614
    , 615
    (Tex. App.—San Antonio 2016, no pet.).
    9
    old, and Mary was four years old. The affidavit supporting the petition explained why
    the Department was seeking termination:
    [Mother] was placed in foster care with the opportunity to be placed
    with her daughter. The Department was hopeful that [Mother] would be
    able to be prepared for independence by the time she aged out so that
    she could be a protective parent outside of CPS care[,] but [Mother] left
    care in May 2018. [Mother] was given a new service plan to work on.
    Since leaving care, [Mother] has not completed any tasks given to her on
    her service plan. [Mother] has not given proof of residence or proof of
    employment. [Mother] has not consistently visited with [Mary].
    [Mother] has not addressed concerns about her ability to parent [Mary].
    a. The Department prepares another service plan for Mother.
    A conservatorship caseworker assigned to Mary’s case from July 2019 through
    February 2020 testified that she had prepared a service plan that she sent to Mother in
    January 2020. The record, however, contains no corresponding “Family Service
    Plan.”
    b. The second termination case proceeds to trial.
    More than a year after the Department had filed this second termination
    proceeding, in December 2020, the case proceeded to trial.5 By December 2020, the
    Department had been Mary’s temporary or joint managing conservator and Mary had
    been in the Department’s care for over five years.
    When filing the motion to modify seeking termination, the Department was
    5
    already a joint managing conservator. Thus, the dismissal deadline associated with
    Section 263.401 of the Texas Family Code did not apply because the triggering
    mechanism—an order appointing the Department as temporary managing
    conservator—never occurred. See Tex. Fam. Code Ann. § 263.401(a).
    10
    B. Trial
    1. Mother testifies.
    Mother testified that she and Mary were initially removed from Grandmother’s
    home. At first, Mother and Mary were in different placements, but the Department
    told Mother that it wanted to place them together.
    The Department succeeded. Mother and Mary were placed in a group home
    with other teenage mothers who were the victims of sex trafficking. Mother stated
    that she loved that placement, but the home’s license expired, so the Department had
    to find a new placement.
    From there, Mother and Mary moved into a foster home. By this time, Mother
    was eighteen years old. According to Mother, this placement did not go so well;
    Mother explained that she “met the wrong guy,” “snuck out of the house,” and “did a
    couple of things that [she] shouldn’t have.” Mother said that she wanted to live
    independently with Mary and that the Department said that it would help her, but
    when the independent living did not happen, Mother left the foster home. Mary,
    however, remained in the foster home.
    After leaving the foster home, Mother stayed with Great-grandmother, but
    staying with Great-grandmother did not work out either. Mother explained that she
    had to sleep on the floor and that she, Great-grandmother, and her “papaw” had
    conflicts, so Mother decided to try living on her own.
    11
    Meanwhile, Mary was moved to a foster home in Tyler. Because Tyler was so
    far away, visiting Mary became complicated. Mother would have to travel to the
    Department’s Fort Worth office and meet with a caseworker, and that caseworker
    would drive Mother to Tyler.6 At the time of trial, Mary was in a different foster
    placement.
    Mother admitted missing at least half her visits with Mary in the last year and
    that visits were part of her service plan. She acknowledged not completing counseling
    and that counseling was part of her service plan. Mother conceded not having
    completed her drug classes, although she asserted that she was in the process of
    completing them. By Mother’s account, she was in her last week of ten weeks of drug
    classes. Mother admitted having used marijuana three weeks before trial and having
    used marijuana while taking her drug classes, but she asserted that she had used
    marijuana just that one time. According to Mother, she had completed her parenting
    classes and psychological evaluation. Regarding getting her GED, Mother stated that
    she had taken the test four times and failed it each time, but her intention was to
    continue trying to get her GED.
    Mother had a boyfriend. Initially, Mother said that her boyfriend was born in
    1996. Later she said that her boyfriend was forty years old. Eventually she agreed
    that her boyfriend was born in 1969, which made him fifty-one years old. He had
    6
    Mother clarified, “It wasn’t actually a caseworker. I think [the driver] worked
    with [Our Community Our Kids.]”
    12
    children, but his children did not live with him. Mother said, “I’m trying to get myself
    together[,] and he’s trying to get himself together.” Mother thought that one of her
    earlier caseworkers (one of those who did not testify at her trial) had run a
    background check on her boyfriend. When asked if Mother would be surprised to
    learn that her boyfriend had been arrested in August 2020, she responded, “Yes.”
    And when asked if she would be surprised to learn that her boyfriend had a reason-to-
    believe finding in his CPS history, she answered, “No -- Yes.”
    Mother stated that she had rented her own apartment in June 2020. Her
    boyfriend lived with her, and she and her boyfriend went half and half on the
    expenses. She claimed to have a full-time job working at Walmart Logistics. She
    explained, “Basically, I currently just got back on my feet. [Before getting my own
    apartment,] I was going from place to place, from sleeping . . . at my friend’s house
    and not having a place to stay and getting up on my feet.”
    2. Susan Jensen (a caseworker and supervisor) testifies.
    Susan Jensen was initially the conservatorship caseworker and was later the
    conservatorship supervisor for Mary’s case from July 2015 until February 2020.
    Jensen asserted that the Department developed service plans for Mother that covered
    such things as parenting classes, individual counseling, family counseling, drug
    assessment, drug testing, drug education, a support group for sex-trafficked victims,
    appropriate housing, stable employment, and appropriate childcare.         By Jensen’s
    account, Mother had agreed to work services and had opportunities to have the
    13
    service plans explained to her.    Despite Mother’s expressed willingness to work
    services, Jensen said that Mother failed to make any progress: “Mom has done some
    individual counseling, but then she missed and did not go. She did go for a couple of
    drug tests, but she missed the majority of them. She did not consistently come to
    visits. She did not have stable housing or stable employment.”
    Jensen described Mother and Mary’s move from the group home for sex-
    trafficked victims to a foster home in a manner that differed slightly from Mother’s
    version:
    [Mother] had been at a group home for sex[-]traffick[ed] victims with
    [Mary] where she was learning parenting skills. She was finishing her
    GED. She was working to complete that. That group home was
    looking to get relicensed, and at that time it was decided between the
    case manager, [Mother], [and] the group home, that she was ready, kind
    of, for a step-down where she could go into a foster home, develop
    more normal skills, have more practice at her own parenting, still within
    a foster home setting, though, so she had guidance and support to meet
    those basic needs because she was not financially stable and did not have
    her own place to live and so she could continue with her schooling.
    After Mother and Mary’s move into the foster home, Jensen related the problems that
    followed:
    Approximately May 2018, [Mother] had left extended foster care and
    moved out of the foster home. There w[ere] concerns that she was
    using marijuana; leaving the home and drinking alcohol; that she would
    leave [Mary] unattended overnight without letting [the] foster parent
    know, without having a babysitter or telling foster mom, and [Mother]
    would be gone for [eighteen] or more hours without coming back,
    wouldn’t let [the foster mother] know; would go out of state; wasn’t
    making her visits; concerns that she would come back with money and
    wouldn’t be able to explain where she got it from; that she was getting in
    14
    fights with her sister and with other people; [and] that she . . . test[ed]
    positive a couple times for marijuana use.
    Mother’s leaving the foster home for extended periods, Mother’s leaving Mary behind
    when Mother left, and Mother’s failure to tell anyone that she was leaving Mary
    unattended was a problem:
    Could be anywhere from [eighteen] hours to [thirty] hours. Leave in the
    middle of the night, so it was unknown that [Mary] was in the room
    unsupervised, by herself. That [Mary] would follow her downstairs[,]
    and the foster mom would find her crying because [Mother] would leave
    and she -- the foster mom was not aware that she was leaving at these
    times.
    Jensen stated that Mother was not required to stay in the foster home, but if Mother
    left, she was not allowed to take Mary with her.
    Mother admitted using marijuana and refusing multiple times to take a drug
    test. She was supposed to get drug tested once a month, but she did not go for over a
    year between June 2018 and July 2019. The Department explained to Mother that if
    she did not go to the drug tests, the Department would presume that she would have
    tested positive; despite that, Mother continued not taking drug tests.
    After Mother left the foster care residence, the Department set up visits:
    Initially, they were set up weekly so [Mother] could have that weekly
    communication, and then after [Mother] wasn’t able to make those visits
    weekly, it was discussed between her and the caseworker to attempt to
    do them every two weeks, so -- and having longer periods of time so she
    wouldn’t necessarily miss them.
    Jensen elaborated:
    15
    After [Mother] left in May of 2018, she came for one visit in June, and
    then two visits in July and August, and then one visit in September, a
    visit in October, a visit in December of 2018. And then it was not until
    February 2019, and then April 2019, and then two visits in June of 2019.
    And then not again until January 2020 and February 2020.
    In short, Jensen stated that Mother had missed over half of her visits.
    Meanwhile, Mary was moved yet again. The Department placed Mary into a
    new foster home in August 2020.7
    Jensen asserted that Mother was never able to show stability of any kind for her
    household. Employment and a stable income were part of Mother’s service plan, but
    Mother never provided any documentation to show either. Jensen explained that to
    account for money, Mother would say that she would do hair or sell clothes and that
    she worked at the airport. Jensen concluded that Mother had not shown the ability to
    provide Mary with a safe and stable environment.
    3. Lindsey Miller (another caseworker) testifies.
    Lindsey Miller was Mary’s caseworker from July 2019 until February 2020.
    Miller stated that she sent Mother a service plan by email in January 2020, Mother
    responded that she had received it, and she and Mother went over the service plan by
    email and phone calls. Miller said that maintaining contact with Mother was difficult
    7
    The “Placement Review Report to the Court” for September 2020 (it was
    prepared in August but filed in September for the October hearing) provides simply:
    “[Previous caregiver] could no longer meet child’s needs.”
    16
    and that she and Mother met face-to-face only once in November 2019. Miller stated,
    “We could never get . . . an exact address . . . .” Elaborating, Miller said:
    I would hear that she was -- I mean, be living with a friend. I think she
    often used -- I believe it was her grandmother’s address, but I don’t -- I
    could never really confirm if she was actually living there. She would tell
    me that she’s living in the Hulen area. She would be living with a friend,
    but she would be moving out soon to get her own place. I could never
    really pin down exactly where.
    Mother’s instability in housing concerned Miller. Mother also failed to show
    that she could maintain a steady income or employment. According to Miller, Mother
    had identified a boyfriend (the one with whom she was currently living) but had not
    provided the Department with much information about him. The only thing that
    Miller knew about him was that “he was trying to . . . get on his feet and be stable as
    well.”
    Miller did not think that Mary should be returned to Mother: “[Mother] did not
    show that she could even maintain a steady relationship with her child, let alone be
    able to provide for a child full-time.” Miller added, “[F]rom my portion of the case,
    [Mother] did not make any progress towards her service goals of getting stable,
    making that bond with her child, and really showing the Department that she could
    safely care for her young child.”
    4. Foster Mother testifies.
    The Department placed Mary with Foster Mother in August 2020, so Foster
    Mother had had Mary about four months at the time of trial, and during that time
    17
    Foster Mother said that Mary had bonded to Foster Mother, Foster Father, and the
    two other children in their home. Foster Mother described Mary as “a very happy
    child, but a little emotionally unstable.” Foster Mother added, “She called everybody
    mom, everybody dad. She wasn’t sure who her parents were.”
    Foster Mother said that Mother would cancel scheduled visits on the day of the
    visit or would just not show up. Foster Mother described the effect that Mother’s
    missing scheduled visits had on Mary:
    [Mary is] -- before we leave, she’s trying to take her stuff because she
    thought she wasn’t coming back. That’s what -- anytime I explain to her
    about something [the Department has] going on, she -- she’s not
    understanding. She’s thinking, [“]Well -- Okay, well, I need to take my
    bike, I need to take this, and so on.[”] I’ll try my best to explain to her
    and prepare her for what’s going to take place. So then I -- once I
    started preparing her, she was good until we got there and the visit didn’t
    happen. So then she was, you know, crying, all emotional. But then
    once -- I just said, [“]We’re not doing this anymore.[”] I called and
    talked to [the caseworker]. I said, [“]We’re not doing this anymore.
    We’re not -- I’m not going to prepare her. We’re going to just show up
    at the building and then see what happens then.[”] But my five[-]year
    old, she knows everything, she’s real smart, and she was like, [“]Oh, this
    is the place where [Mary’s] mom is.[”] So she ruined everything for me.
    So we get there, and then [Mary is] -- [“]Oh, oh, I’m going to go see
    [Mother].[”] She says, [“]I’m going to go see [Mother,] and she’s going
    to buy me cupcakes.[”] So [my five-year old] ruined it all. So then we
    get there[,] and we go upstairs[,] and we wait, and [Mother] said, [“]I’m
    five minutes out, I’m 10 minutes out,[”] and we sat there[,] and we
    waited, and then we [were] like, [“]We’re leaving.[”] I just -- half the
    time, I either left the visit or I either -- told [Mother], [“]Well, hey, you
    can just go ahead and visit this 30 minutes. But either way, at 5:00
    o’clock[,] we’re leaving.[”]
    Foster Mother said that initially Mary had trouble sleeping but that was no longer a
    problem.
    18
    Both Foster Mother and Foster Father worked. But to take care of Mary,
    Foster Mother had taken time off from work.
    5. Jermonica Glover (the current caseworker) testifies.
    Jermonica Glover was Mary’s current caseworker; Glover received the case in
    November 2020—about three and a half weeks before trial.8 Glover went to Mother’s
    two-bedroom apartment the day before trial and learned that Mother was living with
    someone else. Mother said that one of the bedrooms was reserved for Mary, but that
    bedroom was empty; it had no bed, no toys, and no clothes. Mother told Glover that
    she was employed and was working at a warehouse, but when Glover asked for check
    stubs or proof of employment, Mother could not provide any. Mother explained that
    she was still waiting for the company to provide proof on its website. Other than not
    having much furniture, Glover agreed that the apartment itself provided a clean and
    safe environment; despite that, Glover denied that Mother had shown the ability to
    provide Mary with a safe and stable environment.
    Glover did not recommend returning Mary to Mother:
    Just because of the consistency and -- just -- [Mary’s] been in the system
    for five years, for her whole life, and right now it’s time for her to get
    stability and -- stability with a home and a forever home, and different
    8
    Three other caseworkers (Cassandra Fox, Alejandra Berdoza, and Jamila
    Pankey-Lawson) were assigned to Mother’s case at various times but did not testify.
    The Department called Mother’s caseworker from the first termination proceeding
    (Tammie Goss), but the trial court sustained Mother’s objection to that caseworker
    because her participation in the case predated the February 2017 final order, so she
    was not allowed to testify.
    19
    people are coming in and out of her life, and it’s just time for her to just
    have stability and a forever home.
    Glover testified that Mary was bonded with both foster parents and the other children
    in the home. Mary lived in a “nice home” in a “nice neighborhood,” shared a
    bedroom with a sister, and had her own toys. The foster family provided a safe,
    stable, and loving home and was able to meet Mary’s physical, emotional, and
    financial needs both now and in the future. The Department’s plan for Mary was
    adoption, and the foster family was adoption motivated. Glover asked the court to
    terminate Mother’s parental rights because termination was in Mary’s best interest.
    Glover explained, “[Mary’s] still little[,] and she’s been in the system for her entire
    life[,] and it’s time for her to have stability and get out of the system. I mean, it’s just
    time for her to have a forever home and live a normal -- normal life.”
    III. DISCUSSION
    A. Standard of Review Generally
    In a termination case, the State seeks not just to limit parental rights but to
    erase them permanently and—except for the child’s right to inherit—to divest the
    parent and child of all legal rights, privileges, duties, and powers normally existing
    between them. Tex. Fam. Code Ann. § 161.206(b); Holick v. Smith, 
    685 S.W.2d 18
    , 20
    (Tex. 1985). Thus, “[w]hen the State seeks to sever permanently the relationship
    between a parent and a child, it must first observe fundamentally fair procedures.”
    20
    In re E.R., 
    385 S.W.3d 552
    , 554 (Tex. 2012) (citing Santosky v. Kramer, 
    455 U.S. 745
    ,
    747–48, 
    102 S. Ct. 1388
    , 1391–92 (1982)).
    Clear and convincing evidence must support the decision to terminate. See
    Tex. Fam. Code Ann. §§ 161.001(b), .206(a); In re E.N.C., 
    384 S.W.3d 796
    , 802 (Tex.
    2012). Because “[a] parental rights termination proceeding encumbers a value ‘far
    more precious than any property right,’” due process demands this heightened
    standard. E.R., 385 S.W.3d at 555 (quoting Santosky, 
    455 U.S. at 758
    –59, 
    102 S. Ct. at 1397
    ). To be clear and convincing, evidence must “produce in the mind of the trier
    of fact a firm belief or conviction as to the truth of the allegations sought to be
    established.” Tex. Fam. Code Ann. § 101.007; E.N.C., 384 S.W.3d at 802.
    For a trial court to terminate a parent–child relationship, the party seeking
    termination must establish, by clear and convincing evidence, that (1) the parent’s
    actions satisfy just one of the many predicate grounds listed in Family Code Section
    161.001(b)(1), and (2) termination is in the child’s best interest under Section
    161.001(b)(2). Tex. Fam. Code Ann. § 161.001(b)(1), (2); E.N.C., 384 S.W.3d at 803;
    In re J.L., 
    163 S.W.3d 79
    , 84 (Tex. 2005).
    B. Sufficiency Standards of Review
    Mother’s first two issues challenge the legal and factual sufficiency of the
    evidence supporting the trial court’s findings. Before addressing her issues on their
    merits, we set out the standards of review.
    21
    1. Legal Sufficiency
    When evaluating the evidence for legal sufficiency in termination cases, we
    determine whether the evidence is such that a factfinder could reasonably form a firm
    belief or conviction that the Department proved both the particular ground for
    termination and that termination is in the child’s best interest. In re J.F.C., 
    96 S.W.3d 256
    , 266 (Tex. 2002); see In re J.P.B., 
    180 S.W.3d 570
    , 573 (Tex. 2005) (per curiam).
    We review all the evidence in the light most favorable to the findings and judgment,
    and we resolve any disputed facts in favor of the findings if a reasonable factfinder
    could have done so. J.F.C., 96 S.W.3d at 266. We consider evidence favorable to
    termination if a reasonable factfinder could, and we disregard contrary evidence unless
    a reasonable factfinder could not. See id. In doing our job, we must recognize that
    weighing a witness’s credibility is the factfinder’s province, not ours.          J.P.B.,
    180 S.W.3d at 573. And even when credibility issues appear in the appellate record,
    we defer to the factfinder’s determinations provided they are not unreasonable. Id.
    2 Factual Sufficiency
    We must perform “an exacting review of the entire record” when determining
    whether the evidence is factually sufficient to support terminating a parent–child
    relationship. In re A.B., 
    437 S.W.3d 498
    , 500 (Tex. 2014). In a factual-sufficiency
    review, we give due deference to the factfinder’s findings and do not supplant those
    findings with our own. In re H.R.M., 
    209 S.W.3d 105
    , 108 (Tex. 2006) (per curiam).
    We determine whether, on the entire record, a factfinder could reasonably form a firm
    22
    conviction or belief that the parent violated an alleged ground and that termination is
    in the child’s best interest.    Tex. Fam. Code Ann. § 161.001(b); see In re C.H.,
    
    89 S.W.3d 17
    , 25 (Tex. 2002). If, in light of the entire record, the disputed evidence is
    so significant that a factfinder could not reasonably have formed a firm belief or
    conviction in the truth of its finding, then the evidence is factually insufficient.
    H.R.M., 209 S.W.3d at 108.
    C. Scope of Evidentiary Review
    In Mother’s reply brief, relying on Section 161.004 of the Texas Family Code,
    she argues for the first time that our sufficiency review is restricted to evidence that
    occurred after the February 2017 final order. See Tex. Fam. Code Ann. § 161.004
    (“Termination of Parental Rights After Denial of Prior Petition to Terminate”).9 She
    9
    Section 161.004 provides:
    (a) The court may terminate the parent-child relationship after rendition
    of an order that previously denied termination of the parent-child
    relationship if:
    (1) the petition under this section is filed after the date the order
    denying termination was rendered;
    (2) the circumstances of the child, parent, sole managing conservator,
    possessory conservator, or other party affected by the order denying
    termination have materially and substantially changed since the date
    that the order was rendered;
    (3) the parent committed an act listed under Section 161.001 before
    the date the order denying termination was rendered; and
    (4) termination is in the best interest of the child.
    23
    complains that the Department, in its response brief, transgressed Section 161.004 by
    relying on events that occurred before February 2017.10
    As our trial summary shows, the Department sought termination based on
    Mother’s conduct after the February 2017 final order. At trial, on the basis of res
    judicata (and not on the basis of Section 161.004), Mother actively sought to preclude
    (b) At a hearing under this section, the court may consider evidence
    presented at a previous hearing in a suit for termination of the parent-
    child relationship of the parent with respect to the same child.
    Tex. Fam. Code Ann. § 161.004; see In re S.B., No. 02-18-00310-CV, 
    2019 WL 1388760
    , at *4 (Tex. App.—Fort Worth Apr. 25, 2019, pet. denied) (per curiam)
    (mem. op.).
    10
    Section 161.004 makes its first appearance in Mother’s case in her reply brief.
    At the trial-court level, Section 161.004 played no role at all. In the Department’s
    petition, in Mother’s answer, and in the termination judgment, Section 161.004 is
    never cited. At trial, Section 161.004 was never mentioned. Even the trial court’s
    findings of fact and conclusions of law are silent regarding Section 161.004. At the
    appellate level, neither Mother in her original brief nor the Department in its response
    brief cited Section 161.004. Arguably any reliance on Section 161.004 was waived or
    not preserved. See In re T.B., 
    594 S.W.3d 773
    , 778 (Tex. App.—Waco 2019, no pet.)
    (holding that complaint was not preserved because it was not raised at trial); In re
    A.R., No. 02-18-00311-CV, 
    2019 WL 1186963
    , at *9 (Tex. App.—Fort Worth
    Mar. 14, 2019, pet. denied) (mem. op.) (“We normally do not review issues raised for
    the first time in a reply brief.”); M.M.V. v. Tex. Dep’t of Family & Protective Servs.,
    
    455 S.W.3d 186
    , 190 (Tex. App.—Houston [1st Dist.] 2014, no pet.) (“The rules
    governing error preservation apply to civil cases involving termination.”); Pineridge
    Assocs., L.P. v. Ridgepine, LLC, 
    337 S.W.3d 461
    , 472 n.10 (Tex. App.—Fort Worth
    2011, no pet.) (stating that arguments raised for the first time in a reply brief are
    waived). The gist of Mother’s complaint, though, is the scope of what we consider
    when determining her sufficiency complaints (independent of any reliance on Section
    161.004), which Mother asserts the Department has improperly expanded. Resolving
    Mother’s sufficiency complaints necessarily requires resolving that issue, so we will
    address it.
    24
    evidence that predated the February 2017 final order. She objected to one of the
    Department’s witnesses because virtually all that witness’s knowledge predated the
    February 2017 final order, and the trial court refused to hear that witness’s testimony.
    Later, Mother objected to another witness’s testimony to the extent that this witness
    addressed events predating February 2017, and the trial court sustained Mother’s
    objection. In a third instance, the trial court overruled Mother’s objection because
    that particular piece of evidence had already been admitted without objection.
    Consequently, to the extent that the Department attempted to address matters before
    the final order, Mother objected.
    In her reply brief, Mother’s primary complaint is with the Department’s
    discussion of the procedural history, which it placed under the rubric “Statement of
    Facts.” The Department also relied on the clerk’s record to flesh out its family service
    plan discussion.
    We too have looked at the procedural history. The procedural history is
    precisely what gave rise to Mother’s res judicata objection at trial and her Section
    161.004 argument here on appeal. Unlike the Department, we have separated our
    review of the procedural history from our review of the evidence presented at trial.
    We agree with Mother to the extent that our sufficiency review is limited to the
    evidence presented at trial. See In re J.D., 
    436 S.W.3d 105
    , 121 (Tex. App.—Houston
    [14th Dist.] 2014, no pet.). Despite the confusion, the Department appears to agree
    with this proposition as well. Under the heading “Argument,” the Department’s
    25
    response to Mother’s first issue is: “The evidence presented at trial was legally and
    factually sufficient to support the trial court’s finding that [Mother] constructively
    abandoned [Mary].” And in response to Mother’s second issue, the Department
    asserted: “The evidence presented at trial was legally and factually sufficient to
    support the trial court’s finding that termination is in [Mary’s] best interest.” As
    discussed below, the evidence presented at trial focused on events following the
    February 2017 final order.
    D. Constructive Abandonment
    In Mother’s first issue, she challenges the legal and factual sufficiency of the
    evidence supporting the trial court’s constructive-abandonment finding.         For the
    reasons set out below, we overrule Mother’s first issue.
    1. The Law
    The Department proves that a parent has constructively abandoned a child by
    showing that
    the child . . . has been in the permanent or temporary managing
    conservatorship of the Department of Family and Protective Services
    for not less than six months, and:
    (i) the department has made reasonable efforts to return the child to
    the parent;
    (ii) the parent has not regularly visited or maintained significant
    contact with the child; and
    (iii) the parent has demonstrated an inability to provide the child with
    a safe environment[.]
    26
    Tex. Fam. Code Ann. § 161.001(b)(1)(N); accord In re F.E.N., 
    542 S.W.3d 752
    , 766
    (Tex. App.—Houston [14th Dist.] 2018), pet. denied, 
    579 S.W.3d 74
     (Tex. 2019) (per
    curiam). “The first element focuses on the Department’s conduct; the second and
    third elements focus on the parent’s conduct.” In re A.L.H., 
    468 S.W.3d 738
    , 744
    (Tex. App.—Houston [14th Dist.] 2015, no pet.); accord In re C.E.P., III, No. 01-19-
    00120-CV, 
    2019 WL 3559004
    , at *17 (Tex. App.—Houston [1st Dist.] Aug. 6, 2019,
    no pet.) (mem. op.).
    2. Discussion
    a. Reasonable Efforts
    When reviewing whether sufficient evidence supports termination under
    Section 161.001(b)(1)(N), the issue is whether the Department made reasonable
    efforts, not ideal efforts. See In re M.V.G., 
    440 S.W.3d 54
    , 61 (Tex. App.—Waco
    2010, no pet.); In re G.K.G.A., No. 01-16-00996-CV, 
    2017 WL 2376534
    , at *5 (Tex.
    App.—Houston [1st Dist.] June 1, 2017, pet. denied) (mem. op.).             When the
    Department removes a child, it designs a family service plan to reunify the parent with
    the child. Liu v. Dep’t of Family & Protective Servs., 
    273 S.W.3d 785
    , 795 (Tex. App.—
    Houston [1st Dist.] 2008, no pet.). Preparing and administering a service plan for the
    parent constitutes evidence that the Department made reasonable efforts to return the
    child to the parent. See, e.g., In re K.M.B., 
    91 S.W.3d 18
    , 25 (Tex. App.—Fort Worth
    2002, no pet.).
    27
    The testimony showed that the Department prepared family service plans for
    Mother (even if the service plans were not introduced into evidence), and for about
    five years, the Department made reasonable efforts to help Mother stabilize her life
    with the goal of safely reunifying Mary with Mother. For example, the Department
    placed Mother and Mary in a group home with other teenage mothers who were the
    victims of sex trafficking. From there, the Department placed Mother and Mary into
    a foster home so that Mother could develop more day-to-day skills and have more
    practice at parenting on her own while she was still within a foster home setting,
    where she could have guidance and support, and where she could continue with her
    schooling. The Department developed service plans that covered such things as
    parenting classes, individual counseling, family counseling, drug assessment, drug
    testing, drug education, stable employment, and appropriate childcare. When Mother
    left foster care, the Department set up weekly visits between Mother and Mary, but
    when weekly visits proved unworkable, the Department set up bi-weekly visits. When
    Mother did not have the means to travel to Tyler to visit Mary, the Department
    arranged for someone to drive Mother to Tyler (provided Mother could find a way to
    the Department’s Fort Worth office). Mother admitted taking the GED test four
    times. Finally, the Department provided Mary with stable and safe homes while it
    gave Mother an opportunity to work services and to get her life in order.
    Mother complains that “she was not given a reasonable opportunity to comply
    with the service plans due to, among other things, the numerous times that the
    28
    Department changed the service plan without informing [her] or filing the plans with
    the court and the visitation schedule implemented by the Department.” We disagree.
    Based on the testimony, the trial court could have concluded that Mother had been
    given a reasonable opportunity to comply with her service plan.
    To the extent there was a communication breakdown, Mother played a role in
    it. Mother herself admitted that she was itinerant: “Basically, I currently just got back
    on my feet. Like I said, I just moved [into my apartment] in June. Before then, I was
    going from place to place, from sleeping -- you know, sleeping at my friend’s house
    and not having a place to stay and getting up on my feet.” As might be anticipated,
    this created problems for the Department. Jensen testified that when Mother left
    foster care in May 2018, she did not give the Department an address, so the
    Department did not know where she was. Miller too related how Mother would give
    the Department conflicting or generally unhelpful information about where she was
    staying. Miller asserted that she never succeeded in determining Mother’s exact
    location. Consequently, on this record, the trial court could have concluded that if
    Mother did not have copies of her service plan, it was not because the Department
    was not making the effort but because Mother was difficult to locate.
    Mother complains that the Department left her uninformed about changes.
    The testimony, though, shows that even if the Department had difficulty locating
    Mother, the Department maintained some communications with her. Jensen testified
    that after July 2019, she personally gave Mother a copy of her service plan and
    29
    asserted that Mother had opportunities to have the service plan explained to her and
    noted, as an example, when Mother came for visits. Jensen added that if Mother was
    “unavailable,” a caseworker would attempt to mail the service plans to Mother.
    Jensen was not alone. Miller testified that she went over the service plan with Mother
    by emails and phone calls in January 2020. And Glover, who became Mother’s
    caseworker in November 2020, testified that she communicated with Mother by
    phone. Although Glover acknowledged not going over the service plan with Mother,
    Mother had opportunities to communicate any concerns that she had with Glover.
    As for the changes in Mother’s service plan, Jensen, who had worked on the
    case from July 2015 until February 2020, described Mother’s services after July 2019
    as follows, “Parenting, individual counseling, and she had some family counseling on
    there, drug education, drug assessment, support group for sex trafficking victims,
    FOCUS, appropriate housing, stable employment, . . . appropriate child care[, and
    drug testing].” When asked about the nature of any changes, Jensen responded, “I
    know the services pretty much were the same. I know we tried to change them based
    on her locations of where she was living because she said she didn’t want to start
    services in one place and then have to move again.” Thus, the evidence shows that
    the Department made the changes in the service plans to accommodate Mother. The
    changes in the visitation plan were also made to accommodate her.
    Another opportunity for changing the service plan occurred in January 2020.
    Miller testified that she created a service plan and sent it to Mother by email in
    30
    January 2020 and that she went over it with Mother and explained it to her. Miller
    described the service plan that she had created:
    She had been asked to -- to have a steady income, employment, to make
    sure that she could provide for her child. We asked that she consistently
    visit with her child. We asked that she participate in family therapy when
    the therapist of the child felt that that would have been appropriate. We
    asked that she complete FOCUS Motherhood, which is kind of a
    parenting -- like, CPS navigation-type course. We asked that she develop
    a strong support system to kind of help her with -- I mean, kind of just
    getting a stable living environment. We asked her to be randomly drug
    tested. We asked that she complete a drug and alcohol assessment. We
    asked that she complete a psychological evaluation. And we asked that
    she complete counseling.
    Based on the testimony, the trial court could have reasonably concluded that whatever
    changes occurred, they were not radical and that, as noted earlier, Mother had
    opportunities to discuss the plans with her caseworkers. Therefore, the trial court
    could have reasonably concluded that the Department was not changing Mother’s
    service plan without telling her and then faulting her for noncompliance.
    Regarding the filing of the service plans, with some exceptions not applicable
    here, the first service plan must be filed. See Tex. Fam. Code Ann. § 263.101. The
    same is true for visitation plans. See id. § 263.107(d) (specifying deadline for filing
    visitation plan). Amended or modified service and visitation plans must also be filed.
    Id. §§ 263.105(a), 263.107(e). The testimony is not clear about which service plans
    were and were not filed. Regardless, if the parent has any complaint about an
    amended service plan, the parent is not without recourse: “A parent may file a motion
    with the court at any time to request a review and modification of the amended
    31
    service plan.”   Id. § 263.104(c).   This is also true for visitation plans.       See id.
    § 263.108(c) (“A parent who is entitled to visitation under a visitation plan may at any
    time file a motion with the court to request review and modification of an original or
    amended visitation plan.”).
    When determining whether the Department made reasonable efforts, we focus
    on its efforts, not the parent’s. See In re D.G., No. 02-17-00332-CV, 
    2018 WL 547787
    ,
    at *4 (Tex. App.—Fort Worth Jan. 25, 2018, no pet.) (mem. op.). The Department’s
    efforts must be reasonable, not ideal.      See M.V.G., 440 S.W.3d at 61.          When
    encountering an amended service plan that did not appear in the record, one of our
    sister courts looked at what the parent knew and what information the Department
    provided:
    Although the Department did not include the amended service plan in
    the record before this court, the record reflects that the Department
    implemented an amended plan and mailed it to Father. According to the
    caseworker’s report and the trial court’s orders, the record reflects that
    Father knew what was required by the service plan and was informed of
    the consequences of a failure to follow the plan.
    In re A.M.T., No. 14-18-01084-CV, 
    2019 WL 2097541
    , at *5 (Tex. App.—Houston
    [14th Dist.] May 14, 2019, pet. denied) (mem. op.). Despite the amended service
    plan’s absence from the record, our sister court concluded that the Department had
    provided legally and factually sufficient evidence to support the finding that it had
    made reasonable efforts to return the child to the parent:
    By implementing a family service plan and notifying Father of the plan
    and the consequences of failure to comply with the plan, the
    32
    Department met its burden on the first element. We conclude a
    reasonable trier of fact could have formed a firm belief or conviction
    that the Department made reasonable efforts to return the child to
    Father.
    
    Id.
    The testimony shows that Mother was aware that service plans existed that she
    did not have copies of and that her services were changing: “Two of my service plans,
    I did not get, and one of my service plans, things were added without me even
    knowing.” But the first time that Mother voiced any complaints about any aspect of
    her service plans—including whether she had received copies of them—appears to
    have been at her termination trial.
    Before trial, Mother had numerous opportunities to obtain a copy of her
    service plan.   Every time Mother visited Mary, she had to first travel to the
    Department’s Fort Worth office. Therefore, every trip was an opportunity to request
    a copy of her service plan. Her testimony does not point to any efforts that she had
    previously taken to alert the Department or the trial court to this complaint.11 See K.C.
    v. Tex. Dep’t of Family & Protective Servs., No. 03-17-00184-CV, 
    2017 WL 3585255
    , at *3
    (Tex. App.—Austin Aug. 17, 2017, no pet.) (mem. op.) (“The record further shows
    11
    The permanency-hearing orders for May 17, 2017, and November 15, 2017,
    show that Mother was not notified and did not appear. But the permanency-hearing
    order for April 25, 2018, shows that both Mother and her counsel appeared. The
    remaining permanency-hearing orders—those for October 10, 2018; April 24, 2019;
    October 9, 2019; May 6, 2020; and October 7, 2020—show that only Mother’s
    counsel appeared. Mother thus had numerous opportunities to address any concerns
    regarding her service plan.
    33
    that [the father] did not seek modification of or relief from the court-ordered service
    plan on the basis of impossibility at any time prior to the termination hearing when
    modifications or relief, if necessary, could have been ordered.”).
    Significantly, this is not a case in which the Department sought to terminate
    Mother’s rights based on her failure to comply with an order adopting the service
    plan. See Tex. Fam. Code Ann. § 161.001(b)(1)(O) (“[T]he parent has . . . failed to
    comply with the provisions of a court order that specifically established the actions
    necessary for the parent to obtain the return of the child . . . .”); In re J.M.T.,
    
    519 S.W.3d 258
    , 261 (Tex. App.—Houston [1st Dist.] 2017, pet. denied) (“Following
    the hearing, the trial court signed a status hearing order, approving and incorporating
    by reference the Department’s family service plan, making the service plan an order of
    the court.”); see also Tex. Fam. Code Ann. § 263.106 (“After reviewing the original or
    any amended service plan and making any changes or modifications it deems
    necessary, the court shall incorporate the original and any amended service plan into
    the orders of the court . . . .”); cf. id. § 263.109(a) (“After reviewing an original or
    amended visitation plan, the court shall render an order regarding a parent’s visitation
    with a child that the court determines appropriate.”).
    When services are court ordered, the parent bears the burden of complying
    with them. See K.C., 
    2017 WL 3585255
    , at *2; In re B.L.D.-O., No. 13-16-00641-CV,
    
    2017 WL 929486
    , at *4 (Tex. App.—Corpus Christi Mar. 9, 2017, no pet.) (mem. op.);
    In re P.N.M., No. 11-08-00080-CV, 
    2009 WL 714190
    , at *3 (Tex. App.—Eastland
    
    34 Mar. 19
    , 2009, no pet.) (mem. op.); Thompson v. Tex. Dep’t of Family & Protective Servs.,
    
    176 S.W.3d 121
    , 127 (Tex. App.—Houston [1st Dist.] 2004, pet. denied), overruled on
    other grounds by Cervantes-Peterson v. Tex. Dep’t of Family & Protective Servs., 
    221 S.W.3d 244
    , 250–52 (Tex. App.—Houston [1st Dist.] 2006, no pet.) (en banc) (holding that
    courts review evidentiary sufficiency issue under the statutory grounds specifically
    found in the trial court’s termination order rather than any statutory grounds
    supported by the evidence even if not found in the order). If a parent is confused
    about a service plan or thinks that it is unfair, the parent may file a motion at any time
    to request the court to review the plan. See Tex. Fam. Code Ann. §§ 263.104(c),
    263.105(c).
    Whether the Department could prove noncompliance with an order without
    producing the order allegedly violated is not before us. See In re M.G., No. 07-19-
    00289-CV, 
    2020 WL 611554
    , at *5 (Tex. App.—Amarillo Feb. 7, 2020, no pet.) (mem.
    op.) (“[T]o support a termination order based on section 161.001(b)(1)(O), there must
    be a court order rather than simply a Department-generated service plan.”). Rather,
    the question before us is whether the Department made reasonable efforts to return
    the child to the parent. Preparing and administering a service plan for the parent
    constitutes evidence that the Department had made reasonable efforts. See K.M.B.,
    
    91 S.W.3d at 25
    . While implementation of a service plan is not the exclusive means of
    showing that the Department made a reasonable effort to return the child to a parent,
    implementation of a service plan is often the means by which the Department seeks
    35
    to meet its burden. In re J.W., 
    615 S.W.3d 453
    , 463 (Tex. App.—Texarkana 2020, no
    pet.). The Department’s failure to file its service plans might have prejudiced its
    ability to seek termination under Section 161.001(b)(1)(O), but efforts to return a
    child to a parent with unfiled service plans do not translate into no efforts whatsoever
    under Section 161.001(b)(1)(N). If Mother had shown progress under the unfiled
    service plans and had shown that she could safely parent Mary, the unfiled service
    plans would have served their purpose of facilitating Mary’s return to her.
    Mother does not dispute that she had service plans; just the opposite, Mother
    asserted that she had tried—at least recently—to work her service plans. Thus, the
    trial court could have found that the Department had made reasonable efforts to
    return Mary to Mother and that Mother had been given reasonable opportunities to
    comply with the service plan. See In re J.S., No. 02-19-00231-CV, 
    2019 WL 5655254
    ,
    at *5 (Tex. App.—Fort Worth Oct. 31, 2019, pet. denied) (mem. op.); In re G.T.,
    No. 02-17-00279-CV, 
    2017 WL 6759036
    , at *4 (Tex. App.—Fort Worth Dec. 28,
    2017, no pet.) (mem. op.); In re M.R.J.M., 
    280 S.W.3d 494
    , 505–06 (Tex. App.—Fort
    Worth 2009, no pet.) (op. on reh’g).
    b. Regular Visits and Significant Contact
    The Department placed Mother and Mary together. In May 2018, Mother left
    both foster care and Mary. After Mother left foster care, she missed more than half
    her visits with Mary. For the next two and one-half years, Mother’s contact with
    Mary was sporadic and chaotic. Therefore, the trial court could have found that
    36
    Mother failed to visit or maintain significant contact with Mary. See In re K.G.,
    
    350 S.W.3d 338
    , 355 (Tex. App.—Fort Worth 2011, pet. denied).
    c. Inability to Provide Child a Safe Environment
    Courts have applied the Section 263.307(b) factors when conducting a “safe
    environment” analysis in the context of constructive abandonment.            In re G.P.,
    
    503 S.W.3d 531
    , 533–34 (Tex. App.—Waco 2016, pet. denied); In re N.A.V., No. 04-
    19-00646-CV, 
    2020 WL 1250830
    , at *7 (Tex. App.—San Antonio Mar. 17, 2020, pet.
    denied) (mem. op.). Section 263.307(b) provides:
    (b) The following factors should be considered by the court and the
    department in determining whether the child’s parents are willing and
    able to provide the child with a safe environment:
    (1) the child’s age and physical and mental vulnerabilities;
    (2) the frequency and nature of out-of-home placements;
    (3) the magnitude, frequency, and circumstances of the harm to the
    child;
    (4) whether the child has been the victim of repeated harm after the
    initial report and intervention by the department;
    (5) whether the child is fearful of living in or returning to the child’s
    home;
    (6) the results of psychiatric, psychological, or developmental
    evaluations of the child, the child’s parents, other family members, or
    others who have access to the child’s home;
    (7) whether there is a history of abusive or assaultive conduct by the
    child’s family or others who have access to the child’s home;
    37
    (8) whether there is a history of substance abuse by the child’s family
    or others who have access to the child’s home;
    (9) whether the perpetrator of the harm to the child is identified;
    (10) the willingness and ability of the child’s family to seek out,
    accept, and complete counseling services and to cooperate with and
    facilitate an appropriate agency’s close supervision;
    (11) the willingness and ability of the child’s family to effect positive
    environmental and personal changes within a reasonable period of
    time;
    (12) whether the child’s family demonstrates adequate parenting
    skills, including providing the child and other children under the
    family’s care with:
    (A) minimally adequate health and nutritional care;
    (B) care, nurturance, and appropriate discipline consistent with
    the child’s physical and psychological development;
    (C) guidance and supervision consistent with the child’s safety;
    (D) a safe physical home environment;
    (E) protection from repeated exposure to violence even though
    the violence may not be directed at the child; and
    (F) an understanding of the child’s needs and capabilities; and
    (13) whether an adequate social support system consisting of an
    extended family and friends is available to the child.
    Tex. Fam. Code Ann. § 263.307(b).
    After separate placements and then being placed together in a home for sex-
    trafficked children, Mother and Mary were placed together in a foster home, but
    Mother would run off without telling anyone and without arranging for anyone to
    38
    take care of Mary. Eventually Mother left both the foster home and Mary, and for
    about the next two years, Mother lived what appears to have been a nomadic
    existence.
    Mother asserted that she had finally rented an apartment six months before
    trial and that she shared it with her boyfriend. She maintained that she had also nearly
    completed a ten-week drug course. Mother contends that her life was now stable, that
    she had made progress, and that she could now provide Mary a safe environment.
    A factfinder is not compelled to believe uncontradicted testimony that is
    suspicious or that comes from a biased or an interested source. Hamilton v. Hamilton,
    No. 02-19-00211-CV, 
    2020 WL 6498528
    , at *4 (Tex. App.—Fort Worth Nov. 5,
    2020, no pet.) (mem. op.) (citing Medrano v. Gleinser, 
    769 S.W.2d 687
    , 689 (Tex.
    App.—Corpus Christi 1989, no writ)). The factfinder may believe or disbelieve even
    uncontradicted, unimpeached testimony from disinterested witnesses. City of Keller v.
    Wilson, 
    168 S.W.3d 802
    , 820 (Tex. 2005); Hamilton, 
    2020 WL 6498528
    , at *4;
    Neurodiagnostic Consultants, LLC v. Nallia, No. 03-18-00609-CV, 
    2019 WL 4231232
    , at
    *11 (Tex. App.—Austin Sept. 6, 2019, no pet.) (mem. op.).             The factfinder’s
    credibility decisions must, of course, be reasonable. City of Keller, 168 S.W.3d at 816,
    820; Hamilton, 
    2020 WL 6498528
    , at *4.
    Mother said that she had a job, but she did not provide any proof of
    employment. Mother maintained that she had an apartment, but as the Department
    noted during final argument, Mother produced no lease. Mother asserted that she
    39
    lived with a boyfriend who helped her with half the expenses, but she did not say that
    her boyfriend had a job. She described him as “trying to get himself together.” Miller
    echoed this description of Mother’s boyfriend; Miller stated that about all the
    information that Mother had shared about him was that “he was trying to . . . get on
    his feet and be stable as well.”
    When asked a relatively straightforward question about how old her boyfriend
    was, Mother responded with wildly inconsistent answers. Mother initially said that
    her boyfriend was born in 1996, then asserted that her boyfriend was forty years old,
    which would have placed his date of birth in 1980, and finally settled on his birth date
    being in 1969.
    Mother thought that one of her earlier caseworkers had run a background
    check on her boyfriend, but the caseworker that she named was not among those
    caseworkers who had testified. Among the caseworkers who had testified, Miller said
    that she was aware of Mother’s boyfriend but asserted that Mother had not provided
    much information about him. Consequently, other than Mother’s recollection, the
    record did not support her implicit assertion that the Department had run a
    background check on her boyfriend and that he had passed it. When asked if Mother
    would be surprised to learn that her boyfriend had a reason-to-believe finding in his
    CPS history, she answered, “No -- Yes.”
    Although Mother was relying on her boyfriend for support and stability, and
    although that reliance would necessarily raise questions about what risks, if any, he
    40
    might pose to Mary, he did not testify. A sizeable piece of Mother’s stability and
    safety puzzle was missing.
    Pointing to Glover’s testimony that the apartment itself provided a clean and
    safe environment likewise does not help Mother. Glover denied that Mother had
    shown the ability to provide Mary with a safe and stable environment. While Mother
    noted that she had recently moved into an apartment, the trial court could have
    reasonably questioned Mother’s ability to keep it. Mother pointed to her boyfriend as
    additional support, but the trial court could have questioned whether her boyfriend
    represented a positive change.
    Mother also touts her recent progress. A reasonable factfinder could have
    credited Mother’s recent progress as steps in the right direction, but a reasonable
    factfinder could also have concluded that these steps were nevertheless insufficient to
    negate years of unsafe conduct. “Evidence of a recent improvement does not absolve
    a parent of a history of irresponsible choices.” In re A.M., 
    385 S.W.3d 74
    , 83 (Tex.
    App.—Waco 2012, pet. denied).
    Mother’s arguments assume that she provided enough evidence to compel the
    trial court to find that she now had stability and could provide Mary with a safe
    environment. Mother presented evidence, but her evidence was far from compelling.
    Weighing a witness’s credibility is the factfinder’s province, not ours.         J.P.B.,
    180 S.W.3d at 573. We defer to the factfinder’s credibility determinations provided
    they are not unreasonable. Id. On this record, questioning Mother’s credibility was
    41
    not unreasonable. Thus, the trial court had the discretion to disbelieve her testimony.
    See Hamilton, 
    2020 WL 6498528
    , at *4; Medrano, 769 S.W.2d at 689. As with the other
    elements, the record supports the trial court’s finding that Mother was not able to
    provide Mary a safe environment.         See K.G., 
    350 S.W.3d at 354
    –55; M.R.J.M.,
    280 S.W.3d at 505–06.
    3. Conclusion
    We hold that the evidence sufficed both legally and factually to support the trial
    court’s (N) finding.    See J.F.C., 96 S.W.3d at 265–66 (stating that to be legally
    sufficient, the evidence must be such that a factfinder could reasonably form a firm
    belief or conviction about the truth of the Department’s allegations); C.H., 89 S.W.3d
    at 25 (stating that to be factually sufficient, on the entire record, a factfinder must be
    able to reasonably form a firm conviction or belief that the parent violated an alleged
    ground). We overrule Mother’s first issue.
    E. Best Interest
    In Mother’s second issue, she challenges the legal and factual sufficiency of the
    evidence supporting the trial court’s best-interest finding. As set out below, we hold
    that the evidence is legally and factually sufficient and overrule Mother’s second issue.
    1. The Law
    There is a strong presumption that keeping a child with a parent is in the child’s
    best interest. In re R.R., 
    209 S.W.3d 112
    , 116 (Tex. 2006) (per curiam). We review the
    entire record to determine the child’s best interest. In re E.C.R., 
    402 S.W.3d 239
    , 250
    42
    (Tex. 2013). Evidence that is probative of grounds under Section 161.001(b)(1) may
    also be probative of best interest under Section 161.001(b)(2). 
    Id. at 249
    ; C.H.,
    89 S.W.3d at 28. Nonexclusive factors that the factfinder in a termination case may
    also use in determining the child’s best interest include:
    • the child’s desires;
    • the child’s emotional and physical needs now and in the future;
    • the emotional and physical danger to the child now and in the future;
    • the parental abilities of the individuals seeking custody;
    • the programs available to assist these individuals to promote the child’s best
    interest;
    • the plans for the child by these individuals or by the agency seeking custody;
    • the stability of the home or proposed placement;
    • the parent’s acts or omissions that may indicate that the existing parent-child
    relationship is not a proper one; and
    • the parent’s excuse, if any, for the acts or omissions.
    Holley v. Adams, 
    544 S.W.2d 367
    , 371–72 (Tex. 1976); see E.C.R., 402 S.W.3d at 249;
    E.N.C., 384 S.W.3d at 807. These factors do not form an exhaustive list, and some
    factors may not apply to some cases.             C.H., 89 S.W.3d at 27.   Furthermore,
    undisputed evidence of just one factor may suffice in a particular case to support a
    finding that termination is in the child’s best interest. Id. On the other hand, the
    presence of paltry evidence relevant to each factor will not support such a finding.
    Id.; In re C.G., No. 02-20-00087-CV, 
    2020 WL 4518590
    , at *7 (Tex. App.—Fort
    43
    Worth Aug. 6, 2020, pet. denied) (mem. op.); In re J.B., No. 02-18-00034-CV, 
    2018 WL 3289612
    , at *4 (Tex. App.—Fort Worth July 5, 2018, no pet.) (mem. op.).
    2. Discussion
    a. The Child’s Desires
    At the time of trial, Mary was only five years old. As such, she did not possess
    sufficient maturity to express an opinion regarding a parental preference, and she did
    not testify at trial. See In re M.H., 
    319 S.W.3d 137
    , 150 (Tex. App.—Waco 2010, no
    pet.); see also Tex. Fam. Code. Ann. §§ 153.134(a)(6) (providing that a child must be at
    least twelve years old before the child’s preference, if any, regarding the person to
    have the exclusive right to designate the child’s primary residence becomes a factor);
    156.101(a)(2) (same). This factor is thus neutral.
    b. The Child’s Emotional and Physical Needs
    Mother did not show that she could meet Mary’s emotional or physical needs.
    Foster Mother recounted how Mother’s failure to visit Mary consistently caused Mary
    emotional turmoil. A child needs a home, and although Mother’s case had been going
    on for five years, Mother purportedly procured an apartment of her own only months
    before trial, and Mary’s proposed bedroom within that apartment was unfurnished.
    In contrast, the foster and proposed adoptive home was meeting both Mary’s
    emotional and physical needs. Glover, Mary’s current caseworker, said, “[Mary is]
    doing very good. She’s full of joy. . . . [S]he’s just a happy kid.” This factor supports
    the trial court’s best-interest finding.
    44
    c. The Emotional and Physical Danger to the Child
    Mother had endangered Mary both emotionally and physically.               Mother’s
    inconsistent visits caused an emotional toll on Mary, and when Mother and Mary were
    housed together in a foster home, Mother would sneak out of the house without
    alerting anyone that she had left Mary unattended.           By comparison, Mary had
    emotionally bonded to the foster and proposed adoptive family, and Foster Mother
    intervened to promote Mary’s safety when she thought that Mother was harming
    Mary by missing visits. This factor favors the trial court’s best-interest finding.
    d. The Parental Abilities of the Individuals Seeking Custody
    Mother had not shown an ability to parent Mary. Just the opposite, Mother
    had shown an inability to parent. Foster Mother, however, had parented her other
    children and was parenting Mary. This factor supports the trial court’s best-interest
    finding.
    e. The Programs Available to Assist These Individuals to Promote
    the Child’s Best Interest
    Jensen, the caseworker and supervisor who had worked with Mother for about
    five years, stated that Mother’s participation in services that were designed to help her
    parent Mary was inconsistent and that Mother had failed to show any progress.
    Mother was in classes to address drug abuse at the time of trial, and while in those
    classes, she nonetheless used drugs. After four attempts at getting her GED, Mother
    still had not passed it. Based on this track record, the trial court could thus conclude
    45
    that even if programs were made available to Mother, the programs would not benefit
    her. This factor weighs in favor of the trial court’s best-interest finding.
    f. The Plans for the Child by These Individuals or by the Agency
    Seeking Custody
    Mother ostensibly planned to move Mary into the apartment that she shared
    with her fifty-one-year-old boyfriend.       While Mary’s bedroom had no furniture,
    clothing, or toys, Mother would presumably furnish those. Casting a cloud over these
    plans, however, was Mother’s failure to provide any proof of employment. If adopted
    by the foster family, Mary would live in a “nice home” in a “nice neighborhood,”
    would share a bedroom with a sister, and would have her own toys. Given Mother’s
    history of moving and given the questions surrounding her employment, this factor
    buttresses the trial court’s best-interest finding.
    g. The Stability of the Home or Proposed Placement
    Mary had spent virtually her entire life in foster placements. Mary was now in a
    placement that was adoption motivated.            By this point, Mother represented a
    destabilizing influence on Mary. Mother’s visits were unpredictable, and Mother saw
    herself as a vagabond. Unstable herself, Mother had no stability to offer Mary.
    Mother became an impediment to Mary’s stability. “[C]hildren need permanency and
    stability.” In re G.V., III, 
    543 S.W.3d 342
    , 350 (Tex. App.—Fort Worth 2017, pet.
    denied).   A child’s need for permanence through the establishment of a stable,
    permanent home is a paramount consideration in the best-interest determination. In
    46
    re E.R.W., 
    528 S.W.3d 251
    , 267 (Tex. App.—Houston [14th Dist.] 2017, no pet.).
    Once again, this factor supports the trial court’s finding that termination was in
    Mary’s best interest.
    h. The Parent’s Acts or Omissions that May Indicate that the
    Existing Parent-Child Relationship is Not a Proper One
    Mother exhibited behaviors inconsistent with an appropriate parent-child
    relationship. Rather than stay in a foster home with Mary to learn the skills needed to
    live and to parent independently, Mother sneaked out of the home without arranging
    for anyone to care for Mary. Further, Mother left the foster home and eliminated any
    possibility of parenting Mary on a day-to-day basis. This factor favors the trial court’s
    best-interest finding.
    i. The Parent’s Excuse, if Any, for the Acts or Omissions
    Faulting Mother seems unfair. She was young, and her history was turbulent
    and traumatic. Yet our focus is on what is in Mary’s best interest, and in this instance,
    Mother’s youth and troubled past, which years of services failed to compensate for,
    are factors weighing in favor of the trial court’s best-interest finding.
    3. Conclusion
    Viewing the evidence in the light most favorable to the trial court’s finding, we
    hold that a reasonable factfinder could have formed a firm belief or conviction that
    termination was in Mary’s best interest and thus that the evidence was legally
    sufficient. See J.F.C., 96 S.W.3d at 266. And when viewing the evidence equally, in
    47
    light of the entire record and while giving due deference to the trial court’s findings,
    we hold that a reasonable factfinder could have reasonably formed a firm belief or
    conviction that the termination was in Mary’s best interest and, therefore, that the
    evidence is factually sufficient as well. See id.; C.H., 89 S.W.3d at 26. We overrule
    Mother’s second issue.
    F. Conservatorship after Termination
    In issue three, Mother argues that the trial court erred by finding that
    appointing her as permanent managing conservator of Mary was not in Mary’s best
    interest because the appointment would significantly impair Mary’s physical health or
    emotional development. See Tex. Fam. Code Ann. § 153.131(a) (“[U]nless the court
    finds that appointment of the parent . . . would not be in the best interest of the child
    because the appointment would significantly impair the child’s physical health or
    emotional development, a parent shall be appointed sole managing conservator . . . of
    the child.”). Ignoring Mother’s reliance on Section 153.131, the Department responds
    that the record supports the trial court’s determination that appointing it as Mary’s
    managing conservator was in Mary’s best interest. See In re T.M., No. 02-19-00329-
    CV, 
    2020 WL 523272
    , at *5 (Tex. App.—Fort Worth Feb. 3, 2020, no pet.) (mem.
    op.). We agree with the Department.
    The trial court made a Section 153.131 finding. We first address where the
    Section 153.131 finding fits in the context of Mother’s case.
    48
    Section 153.131 applies when parental rights have not been terminated. In re
    P.M.B., No. 01-17-00621-CV, 
    2017 WL 6459554
    , at *15 (Tex. App.—Houston [1st
    Dist.] Dec. 19, 2017, pet. denied) (mem. op.); In re E.R., No. 01-17-00503-CV, 
    2017 WL 5892402
    , at *13 (Tex. App.—Houston [1st Dist.] Nov. 30, 2017, pet. denied)
    (mem. op.); In re M.M.M., No. 01-16-00998-CV, 
    2017 WL 2645435
    , at *17 (Tex.
    App.—Houston [1st Dist.] June 16, 2017, no pet.) (mem. op.); In re S.N., Jr., Nos. 05-
    16-01010-CV, 05-16-01033-CV, 05-16-01034-CV, 05-16-01035-CV, 
    2017 WL 2334241
    , at *5 (Tex. App.—Dallas May 30, 2017, no pet.) (mem. op. nunc pro tunc).12
    When the termination is reversed, the presence or absence of a Section 153.131
    finding plays a role. See In re D.N.C., 
    252 S.W.3d 317
    , 319 (Tex. 2008) (per curiam); In
    re J.A.J., 
    243 S.W.3d 611
    , 612–13, 617 (Tex. 2007).
    Here, though, Mother’s termination remains intact.          When a trial court
    terminates a birth parent’s parental rights, the birth parent is no longer the “parent”
    under the Texas Family Code. Tex. Fam. Code Ann. § 101.024(a); In re N.B., No. 05-
    15-00671-CV, 
    2015 WL 6437681
    , at *5 (Tex. App.—Dallas Oct. 23, 2015, pet.
    denied) (mem. op.). More specifically, Mother is no longer a “parent” under Section
    153.131. See Tex. Fam. Code Ann. §§ 101.024(a), 153.131.
    When a trial court terminates a birth parent’s rights, Section 161.207 controls
    the appointment of a managing conservator. P.M.B., 
    2017 WL 6459554
    , at *15; E.R.,
    See In re S.N., Jr., Nos. 05-16-01010-CV, 05-16-01033-CV, 05-01034-CV, 05-
    12
    16-01035-CV, 
    2017 WL 3435599
    , at *5 (Tex. App.—Dallas Jan. 18, 2017, pet. denied)
    (mem. op.).
    49
    
    2017 WL 5892402
    , at *13; M.M.M., 
    2017 WL 2645435
    , at *17; S.N., Jr., 
    2017 WL 2334241
    , at *5. After termination, the trial court appoints “a suitable, competent
    adult, the Department of Family and Protective Services, or a licensed child-placing
    agency as managing conservator of the child.” Tex. Fam. Code Ann. § 161.207(a).
    We review a trial court’s appointment of a non-parent as managing conservator
    for an abuse of discretion. T.M., 
    2020 WL 523272
    , at *5. Thus, we may reverse the
    trial court’s appointment of a non-parent as managing conservator only if we
    determine that the trial court acted arbitrarily or unreasonably. 
    Id.
    When determining issues of conservatorship, the primary consideration is the
    best interest of the child. Tex. Fam. Code Ann. § 153.002; T.M., 
    2020 WL 523272
    , at
    *5. And when determining a child’s best interest in the context of conservatorship
    decisions, we may use the Holley factors, listed above in the context of best interest
    and termination. T.M., 
    2020 WL 523272
    , at *5. Unlike the burden of proof necessary
    to support the termination of parental rights (clear and convincing), the burden of
    proof necessary to appoint a non-parent as managing conservator is a mere
    preponderance of the evidence. See 
    id.
    Because Mother’s parental rights were terminated, Section 161.207—not
    Section 151.131—applies. See P.M.B., 
    2017 WL 6459554
    , at *15. Under Section
    161.207, Mother has failed to show that the trial court abused its discretion by
    appointing the Department as Mary’s managing conservator. See M.M.M., 
    2017 WL 2645435
    , at *17. We have previously held that the Department met its clear-and-
    50
    convincing burden to show best interest in the context of termination, so it follows
    that the Department met the lower preponderance-of-the-evidence burden to show
    best interest in the context of conservatorship. Having terminated Mother’s parental
    rights, the trial court acted neither arbitrarily nor unreasonably by appointing the
    Department as Mary’s managing conservator. See T.M., 
    2020 WL 523272
    , at *5. We
    overrule Mother’s third issue.
    IV. CONCLUSION
    Having overruled Mother’s three issues, we affirm the trial court’s judgment.
    /s/ Dana Womack
    Dana Womack
    Justice
    Delivered: June 28, 2021
    51