S. L. and J. R. v. Texas Department of Family and Protective Services ( 2023 )


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  •        TEXAS COURT OF APPEALS, THIRD DISTRICT, AT AUSTIN
    NO. 03-22-00722-CV
    S. L. and J. R., Appellants
    v.
    Texas Department of Family and Protective Services, Appellee
    FROM THE 98TH DISTRICT COURT OF TRAVIS COUNTY
    NO. D-1-FM-21-003638, THE HONORABLE CLEVE WESTON DOTY, JUDGE PRESIDING
    MEMORANDUM OPINION
    S.L. (Father) and J.R. (Mother) appeal from the termination of their parental
    rights to their daughter, Ella, who was born in December 2020. 1 As explained below, we reverse
    the order of termination and remand for further proceedings.
    PROCEDURAL & FACTUAL SUMMARY
    In June 2021, the Texas Department of Family and Protective Services was
    awarded temporary managing conservatorship of Ella, who was about six months old. The
    Department attached to its petition an affidavit of removal alleging repeated domestic violence
    between Mother and Father over the preceding three months and that the parents continued to
    have a relationship despite repeated cautions that Mother should cease contact with Father for
    1   For the child’s privacy, we will refer to her by an alias and to her family members by
    their relationships to her. See Tex. R. App. P. 9.8.
    her and Ella’s safety. The affidavit stated that the Department was seeking conservatorship due
    to “ongoing domestic violence”—asserting that there had been nine reports of “extreme domestic
    violence” since March 15—and because Mother “has proven not to be a protective parent by
    continuing to have contact with [Father] after being told on multiple occasions not to have any
    form of contact with him to prevent further escalation and danger to” Ella.
    After Ella’s removal, both parents were ordered to remain in contact with their
    caseworker and keep the caseworker informed of any change in their contact information; obtain
    and maintain sufficient income to support themselves and Ella; obtain and maintain stable,
    suitable housing; participate in drug testing; complete a drug and alcohol assessment (an OSAR)
    and follow all recommendations; complete a psychological evaluation and follow all
    recommendations; and participate in individual therapy. In addition, Mother was ordered to
    complete a protective-parenting class and a program for domestic-violence survivors, while
    Father was ordered to complete a nurturing-parenting class and a Batterers Intervention Program.
    When trial commenced on August 30, 2022, the Department provided its opening
    arguments, and the trial court then recessed the hearing until September 19. 2 Conservatorship
    worker Shawn Schroeder testified that he had been assigned to the case in early August 2022,
    about seven weeks before the September 19 hearing. Although Schroeder did not have personal
    knowledge of the earlier history of the case, he testified that he had read the Department’s file in
    2   The trial was held remotely via Zoom. Mother did not attend. Her attorney initially
    said she had called to tell him “that the link [he had] sent her is not working.” A few minutes
    later, the attorney stated, “Your Honor, my client initially indicated she was having some issues
    connecting. She may, in fact, be choosing to merely view this on YouTube.” Father attended,
    but about two-thirds of the way through trial, someone identified in the reporter’s record as
    “Unidentified Speaker” said, “Your Honor, [Father] doesn’t wish to be here anymore. And he is
    becoming a little belligerent. So can he be excused?” The trial court said, “This is his choice.
    He has the absolute right to be here or not be here.”
    2
    “Impact,” which includes reports by the previous caseworker and notes from the investigation
    stage onward. Schroeder testified that Impact is where the Department keeps “case notes on
    anything and everything that’s happened” and that “[i]f something happened, you document it.”
    He also testified that it was standard practice for Department workers to “record absolutely
    everything in Impact” and stated, “We’re told that if you didn’t write it down, it didn’t happen.”
    Schroeder was asked whether he had verified any of the information contained in Impact, and he
    said, “I read everything in the Impact. And that, to me, is accurate.” He agreed that his opinions
    in the case were “based on the conclusion [that] anything that CPS puts [in] Impact is correct.”
    Schroeder explained that when a case is “transition[ed] from one team to another” or between
    caseworkers, the caseworkers generally discuss the case to bring the new worker up to date on
    the case. Schroeder was not able to talk to his predecessor, so he discussed Ella’s case with his
    supervisor and read the file in Impact. He later testified that he had formed his opinion about
    Ella’s best interest by reading the file and speaking to his supervisor.
    The parents objected to Schroeder’s testimony about events predating his
    assignment as inadmissible hearsay and not based on his personal knowledge. The trial court
    overruled the objection, ruling that the Department had established a predicate for Schroeder to
    testify about the entire case and that Schroeder was “testifying as a corporate representative, not
    as a traditional witness.” The court also overruled an objection arguing that the Department’s
    records had to be admitted into evidence before Schroeder could testify about them. See Tex. R.
    Evid. 1002 (the “Best Evidence Rule”).
    Schroeder testified that the Department got involved with the family “due to
    extreme domestic violence that had been reported to the Department. Also, there [were] nine
    occasions since the onset of the case [on] March 15th of 2021.” He testified that the Department
    3
    was concerned that Mother “had not proven to be a protective parent” because she continued to
    have contact with Father after being repeatedly cautioned “not to have any form of contact with
    him to prevent further escalation and danger to” Ella. He stated that living in a home in which
    there is “ongoing domestic violence” affects a child emotionally and developmentally.
    Schroeder said that after the Department was awarded temporary managing
    conservatorship in late July 2021, the parents were ordered to engage in services to address the
    concerns of domestic violence. Mother was ordered “to engage in psychological evaluation,
    individual therapy, protective parenting class, nurturing parenting class, random substance abuse
    tests,” an OSAR evaluation, and a psychiatric evaluation. Father similarly was ordered to
    “participate in a psychological evaluation, individual therapy, protective parenting, nurturing
    parenting, also random substance abuse tests, . . . an OSAR evaluation, and a psychiatric
    evaluation.”   Schroeder said that Mother completed an OSAR in November 2021 and a
    psychological evaluation in December 2021 and that she had done three sessions of individual
    therapy. Schroeder further testified that although Mother claimed that she had completed a
    protective-parenting class, she had not provided a certificate of completion, and that her OSAR
    referred her “to follow up with Integral Care, which has not been completed.” Asked about
    Father’s progress, Schroeder stated that Father had completed a psychological evaluation in
    November 2021. Schroeder testified that neither parent had “fully engaged in any of those
    services provided to them” and that the Department still had the same concerns for Ella’s safety.
    Schroeder testified that Mother was asked seven times to submit to drug tests and
    that Father was asked five times; Mother and Father each completed two tests, and both tested
    positive both times. Schroeder did not testify what the parents tested positive for and did not
    know the dates of the positive drug tests but knew that they occurred before he was assigned to
    4
    the case, stating, “I want to say that they were this year.” Schroeder could not recall if he had
    asked Father to take a drug test. He acknowledged that in addition to the seven tests he had
    mentioned, Mother had drug-tested two weeks before trial and had sent him the test results.
    Asked, “And, in fact, she tested clean on that day, didn’t she,” Schroeder answered, “I don’t have
    that right now. I would have to look that up.”
    Schroeder testified that the parents were allowed weekly visitations but had not
    regularly visited Ella. He did not say how often the parents had visited but said that Father last
    visited the child in June 2022 and that Mother last visited in May 2022. Schroeder did not know
    either parent’s work schedule but conceded that Mother’s schedule might have made visitations
    difficult and said he knew Father “was working on construction projects outside of Austin and
    sometimes out of state.” Schroder testified that if a parent reached out to change a visitation
    schedule because of work, he “would work with them” to accommodate the parent’s needs.
    However, neither parent ever asked him to change the visitation schedule, and Impact did not
    reflect that Father had asked for virtual visits while he was working out of town.
    Schroeder said that Father had been incarcerated several weeks before trial but did
    not provide any further details. 3 He had “[n]ot yet” visited Father in jail and said that before
    Father was incarcerated, he “attempted to [visit Father] at the address that was provided.”
    Schroeder did not testify about any visits or attempted visits he or other caseworkers had
    with Mother.
    3   The Department’s attorney stated in her opening argument that Father had been
    arrested about a week before the hearing commenced in August “for unlawful carrying of a
    weapon,” that he was in jail, and that she thought “that there are other pending charges, including
    evading arrest, violation of a protective order, assault and family violence, and out-of-county
    felonies.” However, other than Schroeder’s statement that Father had been arrested several
    weeks earlier, there was no evidence provided about his arrest or the status of any
    pending charges.
    5
    Schroeder had met with Ella twice, once in her placement and once at the
    Department offices when he supervised a visit—he did not testify about the visit or which parent
    the visitation was with. Ella had been living with the same foster parents “[f]or the entirety of
    this case,” and thus most of her memories were of that family. Schroeder said that Ella is “doing
    great” in the home and is “happy, healthy, giggly, smiles.” The foster family hopes to adopt
    Ella, and the Department’s plan for the child is unrelated adoption. Schroeder testified that
    termination is in Ella’s best interest “[b]ecause of the lack of engagement in services. The
    parent—the parents had over a year to engage in services and have not done any of them.” The
    Department wanted Ella to have permanency through adoption.
    Court Appointed Special Advocates (CASA) volunteer Grace Kelso testified that
    she had been assigned to the case on August 24, 2022, and that she had learned about the case by
    speaking to her supervisor. Kelso had visited Ella once, and the supervisor and previous CASA
    volunteer had visited the child “at least monthly since the start of the case” and had attempted to
    contact the parents and their attorneys at least monthly.
    Kelso testified that at the beginning of the case, CASA was concerned about
    “domestic violence between the parents, specifically [Father’s] abusive behavior towards
    [Mother], and the dangerous situations that that put the child, [Ella], in,” and that the parents had
    not alleviated those concerns by working services. Kelso testified about how CASA determines
    best interest, saying that it “considers multiple different factors: the child’s safety, their
    emotional and physical well-being now and in the future, the current placement, and if the child
    can safely return to their parents or not. In this case, it does not appear that that is possible.”
    Kelso said that Ella will be two years old in December and “is a really sweet,
    bright, bubbly, young girl. She’s speaking a lot. She loves playing with her older foster sibling.
    6
    She loves going on swings. That’s her number one favorite thing to do. She’s just a really
    sweet, great, little girl.” Ella is “developmentally on target,” and her foster parents “are able to
    meet all of her needs and are encouraging healthy development. She’s walking, talking, doing
    everything she should do at this point.” If the parents’ rights were terminated, “the foster parents
    plan to adopt,” and Kelso testified that “CASA believes it’s in the best interest of [Ella] for
    parental rights to be terminated so that she can be—find permanency through adoption at her
    current placement.” Kelso also testified that the foster parents plan to set up an email account to
    allow Mother to have contact with Ella and that “[p]otentially, in the future, they would consider
    some future contact just depending on safety for [Ella].”
    At the conclusion of the hearing, the Department asked the trial court to take
    notice of “the facts of the removal at the 262 hearing, as well as the [earlier orders] that have
    been referenced throughout today’s hearing.” Father’s attorney objected that disputed facts or
    findings were “not appropriate for judicial notice.” The trial court ruled:
    I’m overruling your objection as to taking judicial notice, particularly the prior
    court orders. You know, they’re—they’re good evidence of what the Court
    ordered. So I’m overruling that objection, but I do take your point that if it goes
    much beyond that, which I don’t know until I look through the entire file or at
    least to the 262 hearing, that it may be—I may be limited in terms of what I am
    able to take judicial notice of as far as a fact or disputed fact.
    Mother’s attorney added that although the trial court could take judicial notice of its file, it could
    not take judicial notice “of the facts contained within the file.” The court said, “[P]oint taken as
    to the scope. That’s pretty close to what I had gleaned.” 4
    4 The trial court seems to have correctly concluded that it could take judicial notice of its
    own orders and records, see In re R.S.D., 
    446 S.W.3d 816
    , 820 n.4 (Tex. App.—San Antonio
    2014, no pet.) (“a court may take judicial notice that a pleading has been filed in the case, that it
    has signed an order, or of the law of another jurisdiction”); In re J.E.H., 
    384 S.W.3d 864
    , 870
    7
    The trial court later signed a final decree of termination, finding that termination
    was in Ella’s best interest and that both Mother and Father had failed to comply with a court
    order specifying the actions necessary to regain custody of Ella, who had been in the
    Department’s conservatorship for at least nine months after her removal for abuse or neglect.
    See Tex. Fam. Code § 161.001(b)(1)(O), (2). Both parents challenge the court’s findings of best
    interest and statutory grounds.
    STANDARD OF REVIEW
    “Parental rights are ‘far more precious than any property right,’ and when the
    State initiates a termination proceeding, ‘it seeks not merely to infringe that fundamental liberty
    interest, but to end it.’” In re E.R., 
    385 S.W.3d 552
    , 563 (Tex. 2012) (quoting Santosky
    v. Kramer, 
    455 U.S. 745
    , 758–59 (1982)). The Department therefore must overcome the “strong
    presumption that the best interest of a child is served by keeping the child with a parent,”
    In re R.R., 
    209 S.W.3d 112
    , 116 (Tex. 2006) (citing Tex. Fam. Code § 153.131(b)), and “[w]e
    carefully scrutinize termination proceedings,” E.R., 385 S.W.3d at 563. Nonetheless, “[t]he
    strong presumption that a child’s best interest is served by keeping the child with his or her
    biological parents disappears when confronted with evidence to the contrary.” Aguilar v. Foy,
    (Tex. App.—San Antonio 2012, no pet.) (trial court may “take judicial notice of its own records
    in matters that are generally known, easily proven, and not reasonably disputed”), but not of the
    truth of allegations in those records, see Tschirhart v. Tschirhart, 
    876 S.W.2d 507
    , 508 (Tex.
    App.—Austin 1994, no writ). Thus, the trial court could take judicial notice of its orders,
    including those requiring certain actions by the parents, but not of the factual allegations made
    by the Department or CASA. See R.S.D., 
    446 S.W.3d at
    820 n.4; J.E.H., 
    384 S.W.3d at 870
    ;
    Tschirhart, 
    876 S.W.2d at 508
    . Nor could the court consider evidence that might have
    been heard in earlier hearings. See In re D.L.W.W., 
    617 S.W.3d 64
    , 91–92 (Tex. App.—Houston
    [1st Dist.] 2020, no pet.); see also In re E.W., 
    494 S.W.3d 287
    , 296–97 (Tex. App.—Texarkana
    2015, no pet.) (trial court may not take judicial notice of testimony in earlier hearings or trials
    unless transcripts are admitted into evidence).
    8
    No. 03-10-00678-CV, 
    2012 WL 677497
    , at *8 (Tex. App.—Austin Mar. 1, 2012, no pet.)
    (mem. op.).
    To terminate a parent’s rights, the Department must establish by clear and
    convincing evidence (1) that the parent engaged in conduct that amounts to at least one statutory
    ground for termination and (2) that termination is in the child’s best interest. Tex. Fam. Code
    § 161.001(b); In re J.W., 
    645 S.W.3d 726
    , 740–41 (Tex. 2022).                 “[C]onjecture or a
    preponderance of evidence is not enough.” In re D.L.W.W., 
    617 S.W.3d 64
    , 91–92 (Tex. App.—
    Houston [1st Dist.] 2020, no pet.) (citing In re E.N.C., 
    384 S.W.3d 796
    , 808–10 (Tex. 2012)).
    Clear and convincing evidence is “the measure or degree of proof that will produce in the mind
    of the trier of fact a firm belief or conviction as to the truth of the allegations sought to be
    established.” Tex. Fam. Code § 101.007; In re A.C., 
    560 S.W.3d 624
    , 630 (Tex. 2018). The
    distinction between legal and factual sufficiency “lies in the extent to which disputed evidence
    contrary to a finding may be considered.”       A.C., 560 S.W.3d at 630.       In reviewing legal
    sufficiency, we view the evidence in the light most favorable to the factfinder’s determination,
    including undisputed contrary evidence, and assume the factfinder resolved disputed facts in
    favor of its finding. Id. at 630–31. In reviewing factual sufficiency, we weigh the favorable
    evidence against disputed evidence and ask whether the evidence “a reasonable factfinder could
    not have credited in favor of a finding is so significant that the factfinder could not have formed
    a firm belief or conviction that the finding was true.” Id. We must “provide due deference to the
    decisions of the factfinder, who, having full opportunity to observe witness testimony first-hand,
    is the sole arbiter when assessing the credibility and demeanor of witnesses.” In re A.B.,
    
    437 S.W.3d 498
    , 503 (Tex. 2014); In re J.P.B., 
    180 S.W.3d 570
    , 573 (Tex. 2005).
    9
    DISCUSSION
    Evidentiary Issues
    Father objected when Schroeder was asked to testify about the court orders setting
    out the actions required of Father: “The order is the evidence of what the Court ordered, not this
    witness. This would be hearsay of what the Court ordered.” The trial court allowed Schroeder
    to testify about “what he thinks [the order] was.”        Mother and Father later objected to
    Schroeder’s testimony about the case before his assignment. Father objected “to this witness
    giving just blanket testimony. I previously objected to hearsay on the orders, but his—his whole
    testimony is nothing but hearsay.” Mother joined that objection and added that “because we’re
    talking about the—the content of the department records, those department records need to be
    entered before the caseworker can discuss them.” See Tex. R. Evid. 1002. The Department was
    permitted to “go back and lay a more proper foundation for Mr. Schroeder to be able to testify to
    the entirety of this case” by asking Schroeder about Impact and the Department’s policies about
    what information is entered into Impact and how cases are passed between caseworkers. After
    hearing those explanations, the trial court overruled Father’s and Mother’s objections “because
    the witness is testifying as a corporate representative, not as a traditional witness.”       The
    Department also noted that Schroeder was “not testifying to what is written in Impact, as—as
    that would be hearsay, but more his personal knowledge of the case throughout his time working
    with the department and being the department representative for this case.” Father asked for a
    running objection, which the court granted.
    On appeal, Father argues that the trial court abused its discretion in admitting
    Schroeder’s testimony because it was based not on personal knowledge but on Department
    10
    records that were not introduced into evidence. 5 However, we cannot hold that the trial court
    abused its discretion in deciding that Schroeder, a Department representative who had
    familiarized himself with the records in the case and who explained what information is
    contained in the Department’s records and how it comes to be in the file, could testify about the
    facts that occurred before his assignment. See In re J.F.C., 
    96 S.W.3d 256
    , 285 (Tex. 2002);
    In re E.A.K., 
    192 S.W.3d 133
    , 140 (Tex. App.—Houston [14th Dist.] 2006, pet. denied);
    see, e.g., In re E.C.S., No. 14-19-00039-CV, 
    2019 WL 2589943
    , at *7 (Tex. App.—Houston
    [14th Dist.] June 25, 2019, no pet.) (mem. op.) (“Melissa Brod, a supervisor with the
    Department, testified as the Department’s representative.       One of the caseworkers who
    worked on the case, Brandy Matthews, was unavailable for trial. Brod was familiar with the
    records in this case and had participated personally.”); In re N.C.H.-M., No. 04-18-00098-CV,
    
    2018 WL 3747744
    , at *1 (Tex. App.—San Antonio Aug. 8, 2018, pet. denied) (mem. op.)
    (caseworker was asked what had caused children to come into Department’s care, and Father
    lodged hearsay objection; court of appeals held that trial court could have concluded that
    testimony was not inadmissible hearsay because caseworker had knowledge of case, did not
    relay out-of-court statement, and explained what caused Department’s involvement with family).
    We thus overrule Father’s complaints related to the trial court’s ruling that Schroeder could
    testify about information he learned about the case from the Department’s records in Impact.
    5   Father raises the same complaint as to Kelso, but although the parents objected on
    hearsay and best-evidence grounds when Kelso was asked about CASA’s attempts to contact the
    parents, the Department withdrew that question, and the parents did not object again.
    11
    Statutory Grounds
    Both parents challenge the sufficiency of the evidence showing that Ella was
    removed for abuse or neglect so as to support the trial court’s finding of statutory grounds under
    Subsection O. Father also argues that the evidence is insufficient to show that he failed to
    comply with a court order.
    Abuse or neglect under Subsection O “necessarily includes the risks or threats of
    the environment in which the child is placed”—it is not necessary that a child actually suffer
    physical or emotional harm, and the Department may seek conservatorship upon a showing that a
    child is at risk of abuse or neglect if left in a parent’s care. In re E.C.R., 
    402 S.W.3d 239
    , 248
    (Tex. 2013) (“So while subsection O requires removal under chapter 262 for abuse or neglect,
    those words are used broadly.”).      The supreme court has instructed us that when we are
    considering whether the trial court determined that removal was justified due to a risk of abuse or
    neglect, we should consider trial-court orders and should even consider affidavits of removal,
    “even if not evidence for all purposes.” 
    Id.
     at 248–49.
    Schroeder and Kelso both testified without objection that Ella was removed due to
    domestic violence, with Kelso noting that Father’s abusive behavior toward Mother placed Ella
    in jeopardy, and with Schroeder stating that the domestic violence was “extreme” and occurred
    nine times in a four-month span. Schroeder also explained that ongoing domestic violence
    affects a child emotionally and developmentally.          Moreover, Schroeder testified that the
    Department was concerned at the beginning of the case that Mother was not acting as a
    protective parent because she continued to have contact with Father despite being cautioned not
    to and that the parents had not alleviated those concerns. The trial court’s Temporary Order
    12
    Following Adversary Hearing awarded the Department temporary managing conservatorship and
    included a finding that:
    there is sufficient evidence to satisfy a person of ordinary prudence and caution
    that: (1) there was a danger to the physical health or safety of [Ella] which was
    caused by an act or failure to act of the [parents] from whom [Ella was] removed.
    The Court further finds that it is contrary to the welfare of [Ella] to remain in the
    home of [Mother] or of [Father], and; (2) the urgent need for protection required
    the immediate removal of [Ella] and reasonable efforts consistent with the
    circumstances and providing for the safety of [Ella] were made to eliminate or
    prevent the removal of [Ella]; and (3) reasonable efforts have been made to enable
    [Ella] to return home to [Mother] or [Father], but there is a substantial risk of a
    continuing danger if [Ella is] returned home to [Mother] or [Father].
    (Emphases added.) In later permanency-hearing orders, the court found that the parents had “not
    made the progress necessary to alleviate the causes that necessitated placement of [Ella] outside
    of the home; and that it is therefore not in the best interest of [Ella] to return to the home at
    this time.”
    Thus, when we consider the testimony by Schroeder and Kelso, combined with
    the trial court’s orders and the affidavit of removal—a document that we will consider only in
    this limited inquiry as to why the trial court ordered the child’s removal—we hold that although
    it is a close question, the evidence is legally and factually sufficient to support a finding that the
    trial court ordered Ella removed for abuse or neglect. See id.; T.M. v. Texas Dep’t of Fam.
    & Protective Servs., No. 03-21-00174-CV, 
    2021 WL 4692471
    , at *8–9 (Tex. App.—Austin
    Oct. 8, 2021, pet. denied) (mem. op.).
    As for the evidence of Father’s failure to comply with the court’s order, Schroeder
    testified that Father had only completed two drug tests and a psychological evaluation, that he
    had missed numerous drug tests, and that the parents had “not fully engaged in any of those
    services provided to them.” In addition, Schroeder testified that Father tested positive on two
    13
    drug tests. See In re J.Q.J., No. 01-18-01094-CV, 
    2019 WL 2292991
    , at *7 (Tex. App.—
    Houston [1st Dist.] May 30, 2019, no pet.) (mem. op.) (including missed drug tests in recitation
    of evidence of failure to comply with court order); In re J.M.T., 
    519 S.W.3d 258
    , 267 (Tex.
    App.—Houston [1st Dist.] 2017, pet. denied) (“A parent’s failure to complete one requirement of
    her [family service plan] supports termination under subsection (O).”). Further, the trial court’s
    permanency-hearing orders recited that the parents had not made sufficient progress to obtain
    Ella’s return. Although the evidence presented in this case meets only the bare minimum, we
    hold, given Schroeder’s outright statement that neither parent had complied with the
    requirements placed upon them, that the evidence is legally and factually sufficient to support a
    finding of statutory grounds under Subsection O.
    Best Interest
    Finally, we turn to the parents’ challenge to the sufficiency of the evidence
    supporting the trial court’s finding that termination is in Ella’s best interest.
    We review a trial court’s best-interest determination in light of the considerations
    set out in Holley v. Adams, taking into account the child’s wishes, their emotional and physical
    needs now and in the future, present and future emotional or physical danger posed to the child,
    the parenting skills of those seeking custody, any programs available to assist those seeking
    custody to promote the child’s best interest, plans for the child’s future, the stability of the home
    or proposed placement, conduct by the parent that might show that the parent-child relationship
    is inappropriate, and any excuses for the parent’s conduct. 
    544 S.W.2d 367
    , 371–72 (Tex. 1976).
    The Holley factors are not exhaustive, they need not all be proved, and a lack of evidence about
    some of the factors does not “preclude a factfinder from reasonably forming a strong conviction
    14
    or belief that termination is in the child’s best interest, particularly if the evidence were
    undisputed that the parental relationship endangered the safety of the child.”         In re C.H.,
    
    89 S.W.3d 17
    , 27 (Tex. 2002). However, the “presence of scant evidence relevant to each factor
    will not support such a finding.” In re A.W., 
    444 S.W.3d 690
    , 693 (Tex. App.—Dallas 2014, pet.
    denied) (citing C.H., 89 S.W.3d at 27). Further, a lack of evidence contradicting a finding
    cannot be viewed as “if it were evidence supporting the finding” and “does not constitute clear
    and convincing evidence.” E.N.C., 
    384 S.W.3d at 808
    .
    The Department presented evidence that Ella was happy in her foster home, doing
    well and developing appropriately, and bonded to the family, which hoped to adopt her, and that
    the Department’s plan for Ella was unrelated adoption. That evidence weighs in favor of the trial
    court’s finding that termination is in Ella’s best interest. See C.F. v. Texas Dep’t of Fam.
    & Protective Servs., No. 03-21-00250-CV, 
    2021 WL 5018839
    , at *8 (Tex. App.—Austin
    Oct. 29, 2021, pet. denied) (mem. op.) (when child is too young to express wishes, courts may
    consider evidence that she is bonded with and loved by foster family); L.R. v. Texas Dep’t of
    Fam. & Protective Servs., No. 03-18-00125-CV, 
    2018 WL 3059959
    , at *1 (Tex. App.—Austin
    June 21, 2018, no pet.) (mem. op.) (child’s need for permanence is paramount consideration
    when determining present and future physical and emotional needs). Further, there was evidence
    that domestic violence had occurred between the parents and that the violence posed a danger to
    Ella. Schroeder also testified that both parents missed multiple drug tests, that they both tested
    positive twice, that neither completed their services, that the parents did not visit regularly, and
    that they had not visited Ella in several months. Finally, Father left the trial early, and Mother
    did not attend, although it is not clear why she was not present, and a parent’s failure to attend
    the final hearing may support a finding that termination is in the child’s best interest. See In re
    15
    A.J.D.-J., No. 01-22-00724-CV, __ S.W.3d __, 
    2023 WL 2655736
    , at *8 (Tex. App.—Houston
    [1st Dist.] Mar. 28, 2023, no pet. h.) (parent’s unexcused failure to attend trial and other hearings
    is circumstance from which factfinder could infer that parent was indifferent to outcome of trial
    and to their parental rights and responsibilities). We thus hold that the evidence is legally
    sufficient to support the trial court’s finding of best interest.
    We cannot, however, hold that the evidence is factually sufficient to support that
    finding. The Department did not present any evidence about the alleged violence between the
    parents beyond the cursory testimony noted above.             Both Kelso and Schroeder referenced
    repeated instances of violence but neither provided any details, nor did the Department call any
    law enforcement or other witnesses or provide other evidence to explain or substantiate its
    allegations of violence. See City of San Antonio v. Pollock, 
    284 S.W.3d 809
    , 818 (Tex. 2009)
    (“[I]f no basis for the opinion is offered, or the basis offered provides no support, the opinion is
    merely a conclusory statement and cannot be considered probative evidence, regardless of
    whether there is no objection.”). Schroeder testified that the Department sought to remove Ella
    because of its belief that Mother was not being a protective parent by continuing to have a
    relationship with Father, but beyond his statement that the parents had been involved in domestic
    violence he described as “extreme” without elaboration, he did not provide any explanation of
    his concerns. Neither Kelso nor Schroeder testified about whether Ella was ever present during
    the domestic violence, much less whether she had been at risk of injury or other harm, beyond
    Schroder’s general statement that ongoing domestic violence can harm a child emotionally and
    developmentally. Thus, although we have held that the evidence supports a finding that Ella was
    removed due to concerns that she was at risk of abuse or neglect, it does not rise to the level of
    clear and convincing evidence that Mother or Father actually posed a danger to Ella’s
    16
    well-being. 6 See In re A.L.H., 
    468 S.W.3d 738
    , 746–47 (Tex. App.—Houston [14th Dist.] 2015,
    no pet.) (caseworker “did not present any factual bases to support her conclusory testimony.
    Unsupported, conclusory opinions of a witness do not constitute evidence of probative force.”);
    see also In re A.L.R., No. 04-19-00349-CV, 
    2019 WL 5765793
    , at *5 (Tex. App.—San Antonio
    Nov. 6, 2019, no pet.) (mem. op.) (testimony that home was “a very clear danger” because
    another child had died while living there was “wholly conclusory” because no factual evidence
    was presented to show that home was dangerous or that parents had negligently supervised
    child who died; record did not show that home study or other parenting evaluation was ever
    done, nor was there evidence presented about parents’ living conditions, parenting abilities, or
    financial means).
    When seeking to terminate a parent’s rights, the Department “must meet the
    heightened burden to prove, by clear and convincing evidence, that the parent should no longer
    have any relationship with [their] children whatsoever”—it is not enough to prove that a parent
    should not have custody. In re M.A.J., 
    612 S.W.3d 398
    , 409–10 (Tex. App.—Houston [1st Dist.]
    2020, pet. denied). Importantly, “[a] lack of evidence does not constitute clear and convincing
    evidence,” E.N.C., 
    384 S.W.3d at 808
    , and “[t]ermination is not warranted ‘without the
    most solid and substantial reasons,’” M.A.J., 612 S.W.3d at 409–10 (quoting Wiley v. Spratlan,
    
    543 S.W.2d 349
    , 352 (Tex. 1976)). In this case, the Department did not proffer evidence
    showing that the parents’ relationships with Ella were inappropriate, nor did it provide any
    6   We note that the Department’s burden of proof when seeking conservatorship is
    significantly lower than its burden of proof when seeking to terminate parental rights. Compare
    Tex. Fam. Code §§ 262.101, .105, .201 (trial court may order child removed upon showing of
    “sufficient evidence to satisfy a person of ordinary prudence and caution” that child is at risk of
    harm), with id. § 161.001(b) (trial court may not order parental rights terminated unless it finds
    clear and convincing evidence of statutory grounds and best interest).
    17
    evidence about the parents’ abilities to meet Ella’s emotional and physical needs now and in the
    future, their parenting skills, any programs available to help them promote the child’s best
    interest, their plans for the child’s future, or the stability of their employment or homes—
    although there was evidence that both Mother and Father (at least until his arrest) were
    employed. See Holley, 544 S.W.2d at 371–72. The Department presented little evidence and no
    details about the circumstances giving rise to the child’s removal, and the scant evidence about
    the domestic violence between the parents—the brief statements that violence occurred between
    them—does not establish that termination was in Ella’s best interest. And the Department
    provided even less evidence about the parents’ conduct since Ella’s removal.
    The Department notes that neither Mother nor Father testified, asserting that
    Mother “did not avail herself to be called to testify by the Department.” “[W]hen a parent, who
    is a key fact witness in a termination case, refuses to attend trial, the record will necessarily be
    more limited than if he or she had testified.” A.J.D.-J., __ S.W.3d __, 
    2023 WL 2655736
    , at
    *10.   Even if a parent refuses to attend, however, “this circumstance does not relieve the
    Department of the burden of proof or lower the burden of proof, but it may explain in a given
    case why the record is limited and why such a limited record does not ineluctably signal
    evidentiary insufficiency.” 
    Id.
     In this case, the record does not reflect that the Department had
    attempted to call either of the parents as witnesses. Nor is it clear from the record whether
    Mother chose not to access the Zoom hearing or whether she had technical difficulties accessing
    the hearing. On this record, therefore, the fact that the parents did not testify cannot weigh with
    any significance in favor of termination.
    Further, until the Department proved by clear and convincing evidence that
    termination was in Ella’s best interest, it was not the parents’ burden to rebut the Department’s
    18
    allegations. See In re A.H., 
    414 S.W.3d 802
    , 807 (Tex. App.—San Antonio 2013, no pet.). In
    A.H., the Department conceded that the evidence on best interest was “limited” but argued that it
    was sufficient because the parent did not contradict the caseworker’s testimony or show that
    termination was not in the children’s best interest, but our sister court held that “due process and
    the Texas Family Code place the burden of proof on the Department to prove the necessary
    elements by the heightened burden of ‘clear and convincing evidence,’” and thus the
    caseworker’s conclusory testimony, even uncontradicted, did “not amount to more than a
    scintilla of evidence.” 
    Id.
    Because of the strong presumption that a child’s best interest is served by
    maintaining the parent-child relationship, we strictly scrutinize termination proceedings in favor
    of the parent, M.A.J., 612 S.W.3d at 409–10, bearing in mind that the presumption in favor of the
    parents “disappears when confronted with evidence to the contrary,” Aguilar, 
    2012 WL 677497
    ,
    at *8. And although evidence of every Holley factor is not required and evidence of statutory
    grounds may also indicate that termination is in the child’s best interest, such evidence does not
    relieve the Department of its burden of proving best interest. See C.H., 89 S.W.3d at 28. In this
    case, the Department presented little evidence beyond showing that Ella was with a foster family
    that was meeting her needs and hoped to adopt her and with whom she had bonded, and the best-
    interest standard does not allow for termination simply because the child might be better off
    living with another family. C.C. v. Texas Dep’t of Fam. & Protective Servs., 
    653 S.W.3d 204
    ,
    217 (Tex. App.—Austin 2022, no pet.); D.L.W.W., 617 S.W.3d at 81.
    Applying the clear-and-convincing standard and considering all the evidence—as
    well as the lack of evidence of many relevant issues—we hold that the Department failed to carry
    its burden of providing factually sufficient evidence to support a finding that it was in Ella’s best
    19
    interests to terminate Mother’s and Father’s parental rights. See In re E.W., 
    494 S.W.3d 287
    ,
    300–01 (Tex. App.—Texarkana 2015, no pet.). As the E.W. court explained:
    The evidence before the trial court at the final hearing amounted to little more
    than a recitation that [the child] was in foster care, that his needs were being met,
    that he had bonded with the foster family, and that the foster family wanted to
    adopt him. Even if a parent’s behavior “may reasonably suggest that a child
    would be better off with a new family, the best interest standard does not permit
    termination merely because a child might be better off living elsewhere.”
    
    Id.
     (quoting A.H., 
    414 S.W.3d at 807
    )); see also A.H., 
    414 S.W.3d at 807
     (“[C]onclusory
    testimony, such as the caseworker’s, even if uncontradicted does not amount to more than a
    scintilla of evidence[, a]nd, ‘[a]lthough [a parent’s] behavior may reasonably suggest that a child
    would be better off with a new family, the best interest standard does not permit termination
    merely because a child might be better off living elsewhere.’”).
    CONCLUSION
    We have held that the evidence is legally and factually sufficient to support the
    trial court’s finding of statutory grounds and legally sufficient to support the best-interest
    finding. However, the Department did not provide factually sufficient evidence to show that
    termination is in Ella’s best interest. We therefore reverse the trial court’s termination decree
    and remand the cause for further proceedings. 7 See Tex. R. App. P. 28.4(c) (if appellate court
    reverses and remands parental-termination case for new trial, new trial must be commenced
    within 180 days after appellate court’s mandate issues).
    7  Because the parents do not contest the Department’s conservatorship, our reversal
    of the decree does not affect the conservatorship appointment. In re J.A.J., 
    243 S.W.3d 611
    ,
    612–13 (Tex. 2007); E.W., 
    494 S.W.3d at 302
    .
    20
    __________________________________________
    Edward Smith, Justice
    Before Justices Baker, Smith, and Jones*
    Reversed and Remanded
    Filed: May 18, 2023
    * Before J. Woodfin Jones, Chief Justice (Retired), Third Court of Appeals, sitting by
    assignment. See Tex. Gov’t Code § 74.003(b).
    21