Carbon County v. Workforce Appeals Board , 738 Utah Adv. Rep. 29 ( 2013 )


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  •                  This opinion is subject to revision before final
    publication in the Pacific Reporter
    
    2013 UT 41
    IN THE
    SUPREME COURT OF THE STATE OF UTAH
    CARBON COUNTY,
    Petitioner,
    v.
    WORKFORCE APPEALS BOARD,
    DEPARTMENT OF WORKFORCE SERVICES, and
    WADE L. MARINONI,
    Respondents.
    No. 20120251
    Filed July 9, 2013
    On Certiorari to the Utah Court of Appeals
    Attorneys:
    D. Scott Crook, Salt Lake City, for petitioner
    Suzan Pixton, Salt Lake City, for respondents
    Workforce Board of Appeals, Department of Workforce Services
    Blake A. Nakamura, Salt Lake City, for respondent
    Wade L. Marinoni
    ASSOCIATE CHIEF JUSTICE NEHRING authored the opinion of the
    Court, in which CHIEF JUSTICE DURRANT, JUSTICE DURHAM,
    JUSTICE PARRISH, and JUSTICE LEE joined.
    ASSOCIATE CHIEF JUSTICE NEHRING, opinion of the Court:
    INTRODUCTION
    ¶1 This case concerns the award of unemployment benefits to
    an emergency medical technician (EMT) formerly employed by
    Carbon County. Carbon County appealed the decision of the
    Workforce Board of Appeals (Board) to the Utah Court of Appeals.
    The court of appeals affirmed. It explained that the Board failed to
    make certain critical factual findings, and that facts in the record,
    even if uncontested, could not form the bases for legal arguments on
    appeal absent such findings. We hold that the court of appeals erred
    in declining to consider certain uncontested facts in its legal analysis,
    CARBON COUNTY v. WFSV
    Opinion of the Court
    but affirm the court’s ultimate determination upholding the award
    of unemployment benefits.
    BACKGROUND
    ¶2 Mr. Marinoni was employed by Carbon County as an EMT.
    He had worked as an EMT for eighteen years. He had one previous
    disciplinary incident in which he received a verbal warning for
    demanding overtime pay in a crew meeting when his supervisor
    told him to cover a weekend shift.
    ¶3 In 2010, while working as a first-response EMT,
    Mr. Marinoni received a call from a nurse in the Castleview
    emergency room requesting a STAT transport—meaning an
    immediate transport—of a patient to another hospital. Carbon
    County did not have a written policy instructing employees on how
    to conduct STAT transports. The employees who later testified
    regarding the incident could not recall with any certainty the last
    time STAT transport protocol was discussed during training.
    Mr. Marinoni acknowledged that the nurse told him “the patient
    was having an active MI1 with ongoing chest pain” and “they
    wanted to see the patient in the cath lab as soon as possible.”
    However, Mr. Marinoni said he did not “get the impression from
    [the nurse] that it was that urgent of a call.” He did not identify the
    request as a STAT transport because he believed that a STAT
    transport request was only valid if it came from a doctor. The first
    response team will often contact off-duty EMTs to fill regular
    transports so that the first response team can be available for
    emergencies and STAT transports. When Mr. Marinoni told the
    nurse that he would “go ahead and fill the transport,” the nurse
    “stated that was okay.” And when Mr. Marinoni called the hospital
    back to explain that a regular transport would arrive in about twenty
    minutes, another nurse told him “that would be fine.” It took
    approximately fifteen to twenty minutes for the off-duty EMTs to
    arrive and fill the transport.
    ¶4 When the off-duty EMTs arrived, they determined that the
    situation was serious and they needed another EMT to assist them.
    Mr. Marinoni ended up driving the ambulance. The other EMTs on
    the trip stated that Mr. Marinoni drove too fast, and when the EMTs
    1
    MI stands for myocardial infarction, a medical term for heart
    attack.
    2
    Cite as: 
    2013 UT 41
    Opinion of the Court
    and the patient receiving the transport expressed concern,
    Mr. Marinoni slowed down too much.
    ¶5 Mr. Marinoni was fired for failing to respond immediately
    to the transport request. He applied for and was awarded
    unemployment benefits. Carbon County appealed, arguing that it
    had established the elements of just cause required to deny a
    terminated employee unemployment benefits. The ALJ affirmed the
    award of benefits. It found that Mr. Marinoni had acted in good
    faith according to his understanding of his employer’s protocol.
    Carbon County then appealed to the Board, which accepted the
    ALJ’s findings of fact and affirmed. Carbon County next appealed
    to the Utah Court of Appeals, which affirmed the award. Finally,
    Carbon County petitioned for certiorari to this court. We granted
    certiorari to determine whether the court of appeals erred when it
    concluded that Carbon County’s arguments were predicated on
    challenges to findings of fact and that Carbon County had failed to
    preserve those challenges.2 We have jurisdiction under Utah Code
    section 78A-3-102(3)(a).
    STANDARD OF REVIEW
    ¶6 On certiorari, this court reviews the court of appeals’
    decision for correctness.3 The court of appeals articulated the
    standard of review applicable to the Board’s conclusions, which is
    also relevant to our review.4 “[I]t is the province of the Board, not
    appellate courts, to resolve conflicting evidence, and where
    inconsistent inferences can be drawn from the same evidence, it is
    for the Board to draw the inferences.”5 Furthermore, appellate
    2
    We also granted certiorari on a second question of whether the
    court of appeals erred in failing to consider section 35A-4-508(8)(f)
    of the Utah Code in connection with its preservation analysis.
    Because we resolve the first question in the affirmative, we need not
    address the second.
    3
    Rahofy v. Steadman, 
    2012 UT 70
    , ¶ 7, 
    289 P.3d 534
    .
    4
    See State v. Ramirez, 
    2012 UT 59
    , ¶ 7, 
    289 P.3d 444
     (explaining
    that the correctness of the court of appeals’ decision turns, in part, on
    whether it applied the correct standard of review).
    5
    Carbon Cnty. v. Dep’t of Workforce Servs., 
    2012 UT App 4
    , ¶ 9, 269
    (continued...)
    3
    CARBON COUNTY v. WFSV
    Opinion of the Court
    courts should “give deference to the initial decision maker on
    questions of fact because it stands in a superior position from which
    to evaluate and weigh the evidence and assess the credibility and
    accuracy of witnesses’ recollections.”6
    ¶7 As we recently explained in Murray v. Labor Commission, in
    the absence of an express grant of discretion to an agency’s decision,
    we do not apply an abuse of discretion standard7 and instead utilize
    the standard framework employed in the review of trial court
    decisions.8 Our review in this case presents a mixed question of law
    and fact. “Mixed questions fall somewhere in the twilight between
    deferential review of findings of fact and searching reconsideration
    of conclusions of law.”9 As such, the standard we employ in
    reviewing a mixed question “can be either deferential or non-
    deferential.”10 We grant more deference in cases where “the mixed
    finding is not ‘law-like’ because it does not lend itself to consistent
    resolution by a uniform body of appellate precedent, and/or on the
    premise that the mixed finding is ‘fact-like’ because the trial court [or
    agency] is in a superior position to decide it.”11 This is such a case.
    Due to the fact-intensive inquiry involved at the agency level, this
    case “does not lend itself to consistent resolution by a uniform body
    of appellate precedent.” Because of the fact-intensive conclusions
    involved at the agency level, “the appellate court would be in an
    inferior position to review the ‘correctness’ of the . . . decision”12 and
    the Board’s award of unemployment benefits to Mr. Marinoni is
    entitled to deference.
    5
    (...continued)
    P.3d 969 (internal quotation marks omitted).
    6
    Drake v. Indus. Comm’n, 
    939 P.2d 177
    , 181 (Utah 1997).
    7
    
    2013 UT 38
    , ¶ 29, __ P.3d __.
    8
    Id. ¶ 23; see also id. ¶ 24 (“Mixed questions ‘involv[e] application
    of a legal standard to a set of facts unique to a particular case.’”
    (alteration in original) (quoting Manzanares v. Byington (In re
    Adoption of Baby B.), 
    2012 UT 35
    , ¶ 40, __ P.3d __)).
    9
    In re Adoption of Baby B., 
    2012 UT 35
    , ¶ 42.
    10
    Murray, 
    2013 UT 38
    , ¶ 36.
    11
    In re Adoption of Baby B., 
    2012 UT 35
    , ¶ 42.
    12
    In re Adoption of Baby B., 
    2012 UT 35
    , ¶ 43.
    4
    Cite as: 
    2013 UT 41
    Opinion of the Court
    ANALYSIS
    ¶8 This case requires us to determine whether the court of
    appeals used the correct set of facts in making its legal
    determinations. For the reasons explained below, we conclude that
    the court of appeals correctly accepted the findings of fact in the ALJ
    decision and the Board’s order because Carbon County expressly
    stated that it was not challenging these facts on appeal. But the court
    erred when it declined to consider certain undisputed facts apparent
    in the record. When we consider the Board’s decision in light of
    these undisputed facts, however, we determine that the error was
    harmless. We therefore affirm the court of appeals on that ground.
    I. THE COURT OF APPEALS ERRED WHEN IT
    DECLINED TO CONSIDER AN UNDISPUTED
    FACT APPARENT IN THE RECORD
    ¶9 First, we note that the court of appeals correctly accepted the
    ALJ’s and the Board’s factual findings. In its briefing to this court,
    Carbon County insists that it “did not challenge the factual findings
    regarding Marinoni’s purported subjective beliefs, nor did it
    challenge the sufficiency of the factual findings made by the Board.”
    But in its briefing to both this court and the court of appeals, Carbon
    County included language challenging certain factual findings.
    Carbon County’s briefing before this court states, “Marinoni delayed
    the patient’s treatment by nearly one hour solely because he did not
    want to go on the transport,” and its brief to the court of appeals
    stated, “Marinoni’s testimony [that he did not know the STAT
    protocol] is simply not credible on its face.” But the Board adopted
    the ALJ’s findings of fact, which included that Mr. Marinoni “did not
    identify this as a stat transport because the request had not come
    from a doctor,” “did not sense any urgency from the nurse,” and
    was on a response team that “often contact[ed] off duty EMTs for
    non emergencies or regular transports so that the first response team
    [could] be available for emergencies and stat transports.” When
    parties expressly decline to challenge factual findings, we take them
    5
    CARBON COUNTY v. WFSV
    Opinion of the Court
    at their word.13 The court of appeals was correct to accept the
    Board’s factual findings, and this court is bound by them as well.
    ¶10 The court of appeals then explained that Carbon County’s
    reliance on the fact that Mr. Marinoni “knew that the patient needing
    to be transported was having an active heart attack” was
    misplaced.14 According to the court of appeals, the Board “did not
    definitively determine whether Marinoni knew the patient needing
    to be transported was having an active heart attack,” and “Carbon
    County did not object to the lack of such findings in the Board’s
    decision.”15 The court of appeals cited A.O. v. State (State ex rel. K.F.)
    for the proposition that Carbon County’s failure to alert the ALJ or
    the Board of this gap in the evidence and supplement the order with
    a specific finding means that Carbon County did not preserve the
    issue for appeal.16
    13
    Furthermore, as the court of appeals noted, Carbon County did
    not marshal the evidence to support the factual findings it
    challenged on appeal. Carbon Cnty. v. Dep’t of Workforce Servs.,
    
    2012 UT App 4
    , ¶ 6, 
    269 P.3d 969
     (“Because Carbon County failed to
    properly marshal, we normally would not review the whole record
    to determine if the Board’s factual findings are supported by
    substantial evidence.”).
    14
    Id. ¶ 7. The court of appeals also explained that Carbon County
    could not, absent a more specific finding, rely on the fact that
    Mr. Marinoni “knew that delaying medical treatment could cause
    substantial harm to the patient.” Id. We think this fact fits squarely
    within the analysis above, supra ¶ 8, and is foreclosed by the ALJ’s
    unchallenged finding that Mr. Marinoni “did not sense any urgency
    from the nurse” and the Board’s clarification in accepting the ALJ’s
    findings that the ALJ “found the Claimant’s testimony regarding
    how to handle a STAT request to be credible.” The Board also
    explained that “[i]f the Claimant had considered the call to be urgent
    and needing an ambulance STAT, he and the other employee on
    duty, as first response team, would have done the transport.”
    15
    Id. ¶¶ 7–8.
    16
    Id. ¶ 7 (citing A.O. v. State (State ex rel. K.F.), 
    2009 UT 4
    ,
    ¶¶ 61–63, 
    201 P.3d 985
    ).
    6
    Cite as: 
    2013 UT 41
    Opinion of the Court
    ¶11 We do not think our case law governing challenges to the
    specificity of a judge’s factual findings is controlling in this case. In
    438 Main Street v. Easy Heat, Inc., the plaintiff challenged “the
    sufficiency of [the judge’s] findings of fact, arguing that they [were]
    legally insufficient because they fail[ed] to adequately disclose the
    steps by which he reached his ultimate conclusion on each factual
    issue.”17 State ex rel. K.F. also involved a challenge to a judge’s ruling
    on the ground that the “court’s findings of fact were inadequately
    detailed.”18 To preserve a challenge to the legal sufficiency of a
    judge’s factual findings, we held in both cases that the party first
    must give the judge an opportunity to supplement the findings.19
    But Carbon County did not make the argument that the ALJ’s
    findings of fact were legally insufficient. And neither 438 Main Street
    nor State ex rel. K.F. requires a litigant to request that a judge add
    undisputed facts to a ruling in order to preserve those facts for
    appeal. Litigants are free to use the undisputed evidence in the
    record to make legal arguments.20
    ¶12 The court of appeals’ opinion also suggests that the patient’s
    condition was in dispute in a subtle way: “[A]lthough Marinoni did
    not dispute what the nurse said in his written statement, Marinoni’s
    testimony about what those statements meant to him, which
    testimony the Board found credible, clearly disputed the meaning of
    the nurse’s statements.”21 Although the urgency of the situation and
    Mr. Marinoni’s understanding of his employer’s protocol were
    disputed below—a dispute resolved by the finding that
    Mr. Marinoni’s testimony on these issues was credible—it was
    undisputed that the nurse told Mr. Marinoni the patient was having
    a heart attack. It was also undisputed that the patient’s condition
    17
    
    2004 UT 72
    , ¶ 50, 
    99 P.3d 801
    .
    18
    
    2009 UT 4
    , ¶ 58.
    19
    438 Main St., 
    2004 UT 72
    , ¶ 56; State ex rel. K.F., 
    2009 UT 4
    , ¶ 64.
    20
    See Flying Diamond Oil Corp. v. Newton Sheep Co., 
    776 P.2d 618
    ,
    622 (Utah 1989) (explaining that an appellate court need not remand
    for factual findings on critical issues “if the evidence in the record is
    undisputed and the appellate court can fairly and properly resolve
    the case on the record before it”).
    21
    Carbon Cnty., 
    2012 UT App 4
    , ¶ 10 n.5.
    7
    CARBON COUNTY v. WFSV
    Opinion of the Court
    was in fact serious. Mr. Marinoni himself testified that the nurse
    told him the patient was having an MI. And although he initially
    felt the call was not urgent, he testified that after he picked up the
    patient at the hospital and received the patient’s information, “I
    thought we needed to get there in an urgent way.” Mr. Marinoni
    never suggested that he disbelieved the nurse, only that he
    misapprehended the situation’s urgency because the call had not
    come from a doctor.22 The court of appeals correctly accepted the
    fact that Mr. Marinoni initially believed that the call was not urgent,
    but the court should also have accepted the undisputed fact that Mr.
    Marinoni knew the patient was having a heart attack based on the
    nurse’s call.
    ¶13 We therefore hold that the court of appeals did not err when
    it concluded that some of Carbon County’s arguments were
    predicated on challenges to findings of fact that Carbon County
    explicitly abandoned. But the court did err when it refused to factor
    into its legal conclusions the undisputed evidence in the record that
    Mr. Marinoni knew the patient was having a heart attack.
    II. THE BOARD’S LEGAL CONCLUSIONS
    REGARDING CULPABILITY ARE WITHIN
    THE SCOPE OF THE DEFERENCE
    GRANTED TO THE BOARD’S DECISION
    ¶14 Factoring in the uncontested testimony that Mr. Marinoni
    knew the patient was having a heart attack—a fact the Board likely
    took into account without explicitly noting—we affirm the court of
    appeals’ ultimate conclusion that the Board’s decision should be
    upheld. Under Utah Administrative Code rule R994-405-201,
    “[b]enefits will be denied if the claimant was discharged for just
    cause or for an act or omission in connection with employment . . .
    which was deliberate, willful, or wanton and adverse to the
    employer’s rightful interest.” The rule continues by explaining that
    “not every legitimate cause for discharge justifies a denial of
    22
    Mr. Marinoni did assert that “a lot of transports we get from
    Castleview Hospital” suffer from “routine chest pain.” But this was
    in response to a question about the urgency of chest pain
    specifically: “And wouldn’t you think then if a patient is having
    chest pains that that might be an urgent issue?” Mr. Marinoni then
    testified that he understood the term MI to mean heart attack.
    8
    Cite as: 
    2013 UT 41
    Opinion of the Court
    benefits. A just cause discharge must include some fault on the part
    of the claimant.” As the Board further stressed, Carbon County
    “may have made a good business decision in discharging
    [Mr. Marinoni],” but the legitimacy of the discharge does not
    necessarily justify the denial of benefits.
    ¶15 Utah Administrative Code rule R994-405-202 requires that
    an employer prove three elements. To aid our analysis, we recite the
    full text of the rule:
    (1) Culpability.
    The conduct causing the discharge must be so serious
    that continuing the employment relationship would
    jeopardize the employer’s rightful interest. If the
    conduct was an isolated incident of poor judgment
    and there was no expectation it would be continued or
    repeated, potential harm may not be shown. The
    claimant’s prior work record is an important factor in
    determining whether the conduct was an isolated
    incident or a good faith error in judgment. An
    employer might not be able to demonstrate that a
    single violation, even though harmful, would be
    repeated by a long-term employee with an established
    pattern of complying with the employer’s rules. In
    this instance, depending on the seriousness of the
    conduct, it may not be necessary for the employer to
    discharge the claimant to avoid future harm.
    (2) Knowledge.
    The claimant must have had knowledge of the conduct
    the employer expected. There does not need to be
    evidence of a deliberate intent to harm the employer;
    however, it must be shown the claimant should have
    been able to anticipate the negative effect of the
    conduct.     Generally, knowledge may not be
    established unless the employer gave a clear
    explanation of the expected behavior or had a written
    policy, except in the case of a violation of a universal
    standard of conduct. A specific warning is one way to
    show the claimant had knowledge of the expected
    conduct. After a warning the claimant should have
    been given an opportunity to correct the objectionable
    9
    CARBON COUNTY v. WFSV
    Opinion of the Court
    conduct.     If the employer had a progressive
    disciplinary procedure in place at the time of the
    separation, it generally must have been followed for
    knowledge to be established, except in the case of very
    severe infractions, including criminal actions.
    (3) Control.
    (a) The conduct causing the discharge must have
    been within the claimant’s control. Isolated instances
    of carelessness or good faith errors in judgment are not
    sufficient to establish just cause for discharge.
    However, continued inefficiency, repeated
    carelessness or evidence of a lack of care expected of
    a reasonable person in a similar circumstance may
    satisfy the element of control if the claimant had the
    ability to perform satisfactorily.
    (b) Department recognizes that in order to maintain
    efficiency it may be necessary to discharge workers
    who do not meet performance standards. While such
    a circumstance may provide a basis for discharge, this
    does not mean benefits will be denied. To satisfy the
    element of control in cases involving a discharge due
    to unsatisfactory work performance, it must be shown
    the claimant had the ability to perform the job duties
    in a satisfactory manner. In general, if the claimant
    made a good faith effort to meet the job requirements
    but failed to do so due to a lack of skill or ability and
    a discharge results, just cause is not established.
    This court has explained that “[t]he Unemployment Security Act was
    created to provide a cushion for the shocks and rigors of
    unemployment and is to be liberally construed to assist those who
    are attached to the work force.”23 An employer is well within its
    rights to discharge an employee for unsatisfactory performance, but
    “the rule is that mere inefficiency or failure of good performance as
    the result of inability or incapacity, inadvertences, isolated instances
    of ordinary negligence, or good-faith errors in judgment or decisions
    23
    Logan Reg’l Hosp. v. Bd. of Review of the Indus. Comm’n, 
    723 P.2d 427
    , 429 (Utah 1986).
    10
    Cite as: 
    2013 UT 41
    Opinion of the Court
    do not constitute culpable conduct which precludes a discharged
    employee from receiving unemployment compensation benefits.”24
    ¶16 The Board ruled that Carbon County failed to establish any
    of the three elements, although the ALJ determined that Carbon
    County failed to establish only the first two elements: culpability
    and knowledge. We hold that the Board’s conclusions regarding the
    first element, culpability, are entitled to deference.
    ¶17 Carbon County takes issue with language in the Board’s
    opinion stating that Carbon County did not prove that the “conduct
    was so harmful that discharge was its only option.” But the court of
    appeals held that “when read in its entirety, the Board applied the
    correct legal standard in weighing Marinoni’s past employment
    history [against] the seriousness of his actions in not immediately
    responding to a STAT call in accordance with Carbon County’s
    unwritten policy.”25 We agree. The Board analyzed Mr. Marinoni’s
    conduct in the context of our case law26 before ultimately concluding
    that, given Mr. Marinoni’s eighteen-year employment history and
    his understandable misapprehension of Carbon County’s policy, a
    lesser form of discipline would have been sufficient to prevent
    future harm.
    ¶18 Carbon County argues that the ALJ’s statement that
    Mr. Marinoni “should have verified with a doctor about whether or
    not this was a stat transport, even based on his understanding of the
    policy at the time,” proves that Mr. Marinoni’s “conduct was not an
    incident of poor judgment but was instead a volitional act.” Carbon
    County then points to cases that provide examples of employees
    24
    
    Id.
    25
    Carbon Cnty. v. Dep’t of Workforce Servs., 
    2012 UT App 4
    , ¶ 15,
    
    269 P.3d 969
    .
    26
    The Board discussed at length Logan Regional Hospital, 
    723 P.2d 427
    , where the court affirmed the Board’s award of benefits after an
    employee failed to operate hospital equipment according to policy,
    and Gibson v. Department of Employment Security, 
    840 P.2d 780
     (Utah
    Ct. App. 1992), where the court reversed the Board and awarded
    benefits after an “unintentional and an unusual coincidence”
    resulted in an employee with an “exemplary work record over
    nearly twenty years” divulging security information, 
    id. at 782, 785
    .
    11
    CARBON COUNTY v. WFSV
    Opinion of the Court
    who were discharged for a single act of misconduct. Carbon County
    misreads the ALJ’s statements. First, the record includes an
    interview the Carbon County ambulance director conducted with
    Mr. Marinoni two days after the incident:
    Ambulance
    Director:       If anyone besides a Doc. calls for a
    stat [transport,] what is the standard
    procedure or response from any
    ambulance member?
    Mr. Marinoni: Ask to talk to the Doc. to confirm the
    stat [transport] and get any further
    info.
    But Mr. Marinoni testified before the ALJ that, although he was
    aware of the proper protocol when he answered that question, he
    learned that information “in the days after” the incident.
    Furthermore, the ALJ’s findings specifically state that Mr. Marinoni
    “did not identify this as a stat transport because the request had not
    come from a doctor” and did not ask to speak to a doctor because he
    “did not sense any urgency from the nurse.” The ALJ concluded
    that Mr. Marinoni “was acting in good faith . . . according to his
    understanding of the protocol.”
    ¶19 In context, the statement that Mr. Marinoni “should have”
    verified the STAT transport request with a doctor, even under his
    understanding of the policy, does not mean that he deliberately
    disobeyed the policy, especially since it is not clear that verification
    was part of the policy. The record does not answer the question of
    who has the authority to order a STAT transport. Even the written
    policy, created in response to the incident in question, states only
    that STAT transports “can be requested by any Doctor.”27 Despite
    Mr. Marinoni’s conclusion that he should have verified the STAT
    status of the transport request, he did not know that verification was
    required under the policy. Mr. Marinoni’s comment that he should
    have verified the request was made with the benefit of hindsight.
    27
    The written policy goes on to explain that STAT transport
    requests should be verified by a doctor if requested by another
    employee “to insure that the first call ambulance is not being
    requested unnecessarily.”
    12
    Cite as: 
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    Opinion of the Court
    The ALJ was similarly acknowledging that Mr. Marinoni’s conduct
    was unsatisfactory and negligent. But “ordinary negligence[ ] or
    good-faith errors in judgment or decisions do not constitute culpable
    conduct which precludes a discharged employee from receiving
    unemployment compensation benefits.”28 Additionally, although
    the Board accepted the ALJ’s findings of fact, the sentence in
    question appears in the ALJ’s analysis of the element of control, and
    the Board reversed the ALJ on that issue.
    ¶20 Mr. Marinoni’s coworkers’ complaints regarding his driving
    are troubling, but as the court of appeals noted, it was his failure to
    act promptly after receiving the nurse’s call that was the basis for his
    termination.29 There is no suggestion that Mr. Marinoni had ever
    received complaints for his driving in the past, and the record is
    clear that, although he did not respond to the satisfaction of his
    coworkers, he did slow down. Furthermore, Carbon County has not
    pointed to anything in the record specifying that Mr. Marinoni’s
    driving, which his coworkers stated reached speeds of about ninety
    to one hundred miles per hour, violated his employer’s STAT
    transport policy.
    ¶21 Because we accept the finding that Mr. Marinoni’s failure to
    act promptly when he received the call was a good faith error in
    judgment, the cases Carbon County cites are distinguishable. Fieeiki
    v. Department of Workforce Services involved a single act of
    misconduct, but the misconduct in question was domestic violence
    committed by a peace officer; it was “not an innocent mistake of
    ‘poor judgment’ or ordinary negligence, but rather a volitional act.”30
    In Kehl v. Board of Review of Industrial Commission, the claimant
    “knowingly violated a safety rule regarding forklift operations,” and
    28
    Logan Reg’l Hosp., 723 P.2d at 429.
    29
    See Carbon Cnty., 
    2012 UT App 4
    , ¶ 10 n.5.
    30
    
    2005 UT App 398
    , ¶ 5, 
    122 P.3d 706
    ; see id. ¶ 4 (“While the
    conduct in question may be an ‘isolated’ event, we cannot say it was
    merely an ‘incident of poor judgment.’ Both parts of the phrase are
    necessary, and simply because an event is ‘isolated’ is not enough to
    negate a finding of culpability.” (citation omitted)).
    13
    CARBON COUNTY v. WFSV
    Opinion of the Court
    the discharge was based on the claimant’s second offense.31 And in
    Pecic v. Department of Workforce Services, the employee “had been
    previously warned” about updating food temperature logs without
    actually checking the food’s temperature when she was discharged
    for repeating that conduct.32
    ¶22 There is little dispute that Mr. Marinoni made a serious
    mistake, but as the court of appeals noted, “Carbon County must
    bear some of the responsibility for Marinoni’s delayed reaction in
    responding to the call because, as the Board found, the County had
    not given its employees clear direction on how to handle a STAT
    transport request from a nurse.”33 The potential risk in any case
    involving an emergency response team is high, but the Board
    determined that Mr. Marinoni’s eighteen-year work history and
    good faith efforts at compliance outweighed the seriousness of the
    misconduct and mitigated the potential for future harm to the
    employer. The court of appeals explained that although the
    potential for harm is high, “this court’s review is limited to whether
    the Board’s determination was reasonable given its findings and not
    whether we would have weighed the evidence differently or come
    to a different conclusion if we were reviewing the Board’s decision
    de novo.”34 We agree with the court of appeals that the Board’s
    determination that Carbon County failed to establish culpability
    should be upheld. We therefore affirm.
    CONCLUSION
    ¶23 The Board determined that Carbon County did not meet its
    burden to demonstrate just cause for termination and therefore
    affirmed Mr. Marinoni’s award of unemployment benefits. The
    court of appeals should have included in its legal calculations the
    uncontested fact that Mr. Marinoni knew the patient was having a
    31
    
    700 P.2d 1129
    , 1132 (Utah 1985). Although the claimant in Kehl
    had signed a card indicating she understood the procedure she was
    later discharged for violating, she alleged that the exhaust fumes
    from faulty equipment had affected her judgment. The ALJ
    discounted this testimony. 
    Id.
     at 1131–32.
    32
    
    2011 UT App 115
    , ¶ 3, 
    251 P.3d 869
    .
    33
    Carbon Cnty., 
    2012 UT App 4
    , ¶ 10 n.5.
    34
    
    Id.
     ¶ 16 n.6.
    14
    Cite as: 
    2013 UT 41
    Opinion of the Court
    heart attack, but we reach the same result regardless. The Board’s
    decision falls within the scope of afforded deference. We therefore
    affirm.
    15