Faucheaux v. Provo City ( 2015 )


Menu:
  •                       
    2015 UT App 3
    _________________________________________________________
    THE UTAH COURT OF APPEALS
    KEVIN FAUCHEAUX,
    Plaintiff and Appellant,
    v.
    PROVO CITY,
    Defendant and Appellee.
    Opinion
    No. 20130690-CA
    Filed January 2, 2015
    Fourth District Court, Provo Department
    The Honorable Fred D. Howard
    No. 100401999
    Ronald D. Wilkinson, Janet G. Peterson and
    Marianne P. Card Attorneys for Appellant
    Dennis C. Ferguson and Timothy J. Bywater,
    Attorneys for Appellee
    JUDGE J. FREDERIC VOROS JR. authored this Opinion, in which
    JUDGE GREGORY K. ORME and SENIOR JUDGE RUSSELL W. BENCH
    concurred.1
    VOROS, Judge:
    ¶1     Afraid that his wife, Helen Faucheaux, had overdosed on
    prescription pills, Kevin Faucheaux called 911. When police
    1. The Honorable Russell W. Bench, Senior Judge, sat by special
    assignment as authorized by law. See generally Utah R. Jud.
    Admin. 11-201(6).
    Faucheaux v. Provo City
    officers arrived they concluded that Helen had not overdosed.2
    Despite Kevin’s pleas that they call emergency medical
    technicians, the officers tucked Helen into bed and told Kevin to
    leave her alone. Sometime in the next couple of hours, Helen
    died. Kevin brought this wrongful-death action against Provo
    City in his capacity as personal representative of Helen’s estate.
    The district court granted summary judgment in Provo’s favor,
    ruling that Provo owed Helen no duty and that even if it did the
    Governmental Immunity Act protected Provo because the
    officers’ actions were discretionary. We reverse and remand the
    case for further proceedings.
    BACKGROUND3
    ¶2     Helen had a history of attempted suicide and
    prescription-drug abuse. Her prescription-drug abuse worsened
    after her incarceration, where she learned to ‚crush and snort
    Percocet and Flexeril‛ for a more intense high. In the years
    immediately before her death, Helen threatened or attempted
    suicide several times. In fact, on one occasion, her suicide
    attempt nearly proved successful: she ‚flat-lined,‛ but
    paramedics were able to revive her.
    2. Because Kevin and Helen Faucheaux have the same last name,
    for clarity we refer to them by their first names. Furthermore, we
    refer to Kevin Faucheaux as ‚Kevin‛ when referring to him in
    his personal capacity and as ‚Faucheaux‛ when referring to him
    in his capacity as personal representative of Helen’s estate.
    3. On an appeal from a summary judgment, we recite the facts
    and all reasonable inferences drawn therefrom in the light most
    favorable to the nonmoving party. See Orvis v. Johnson, 
    2008 UT 2
    , ¶ 6, 
    177 P.3d 600
    . Consequently, most of the facts in this
    section are drawn from Kevin’s affidavit.
    20130690-CA                     2                 
    2015 UT App 3
    Faucheaux v. Provo City
    ¶3     One day in 2009, Helen appeared to be under the
    influence of prescription drugs. She and Kevin fought, after
    which both called the police. Because ‚Helen claimed she was
    injured,‛ she went to the hospital but was released without
    treatment. Kevin picked Helen up from the hospital but
    ‚dropped her at home‛ to ‚keep the situation from escalating
    again.‛
    ¶4     After leaving, Kevin received a text message from Helen
    saying goodbye. Because this was ‚the type of text that Helen
    had sent [Kevin] in the past to make [him] think she was
    committing suicide and to manipulate [him] into coming home,‛
    Kevin did not immediately return. About an hour later, still
    before Kevin had returned home, Helen called the police,
    claiming that Kevin had locked her out of her home.
    ¶5     When Kevin returned home, he noticed a dusting of white
    powder on the ‚bathroom sink, floor, and door.‛ He found
    Helen ‚stumbling around and unable to walk straight, using the
    wall to help her balance.‛ Helen then ‚stumbled into the
    bathroom, and [Kevin] heard snorting noises.‛ Helen spoke in
    slurred speech, and Kevin knew that ‚Helen was crushing pills.‛
    Now ‚worried that Helen’s threat to commit suicide was
    serious,‛ Kevin called 911, telling the operator that Helen
    needed ‚to be pink-slipped because she was suicidal‛ and that
    Helen had been abusing drugs.4
    ¶6    The officers arrived at about 10:00 p.m. Kevin met them
    outside. He told the officers that he had ‚concerns that Helen
    4. ‚Pink slip‛ is a term sometimes used to refer to the document
    used to initiate the temporary restraint of a mentally ill person.
    See Douglas Mossman, Psychiatric Holds for Nonpsychiatric
    Patients, Current Psychiatry, March 2013, at 34, 34. This is
    apparently the sense in which Kevin used the term.
    20130690-CA                     3                 
    2015 UT App 3
    Faucheaux v. Provo City
    was attempting suicide,‛ that he ‚was seriously concerned she
    had overdosed,‛ and that she had sent him a text message
    saying goodbye. He told the officers that Helen had been
    ‚crushing and snorting her prescription drugs,‛ that if they
    looked in the bathroom they ‚would see crushed powder all
    over it and Helen’s mortar and pestle that she used to crush her
    pills,‛ and that Helen had already attempted suicide twice that
    year.
    ¶7     The police went inside to talk to Helen. According to the
    officers, Helen maintained that she had taken her pills only as
    prescribed, that she was not suicidal, and that the white powder
    resulted from baking pancakes. The officers then concluded that
    Helen had not overdosed, so they ‚tucked her into bed.‛
    ¶8      After helping Helen to bed, the officers told Kevin that
    Helen just needed to ‚sleep it off.‛ However, still concerned
    about Helen, Kevin ‚pleaded with [the officers] to call the
    EMTs‛ to ensure that Helen had not overdosed. He explained to
    the officers that he could not get Helen to the hospital himself.
    The officers responded, ‚You don’t need to get her to the car sir,
    you just need to leave her alone.‛ The officers then told Kevin
    that if they received another call where he was the disturbance,
    they would arrest him.
    ¶9     After Kevin’s discussion with the police, he stayed in the
    home but stayed away from Helen ‚as the officers had
    instructed.‛ However, after about twenty minutes, Kevin
    opened Helen’s bedroom door to check on her. She was lying in
    her bed, ‚apparently asleep.‛ Kevin went back to the living
    room and watched a movie, returning to the bedroom to check
    on her a couple of hours later. This time, he found her dead.5
    5. The officers’ version of events differs slightly from Kevin’s.
    According to the officers, they did not tuck Helen into bed, tell
    (continued...)
    20130690-CA                     4                  
    2015 UT App 3
    Faucheaux v. Provo City
    ¶10 Kevin sued Provo City in his capacity as the personal
    representative of Helen’s estate, alleging that the police officers
    acted negligently. After discovery, the district court granted
    summary judgment in Provo’s favor, ruling that Provo owed
    Helen no duty of care and that, even if it did, Provo was immune
    from suit. This appeal followed.
    ISSUE ON APPEAL
    ¶11 Faucheaux contends that the district court erred in
    granting summary judgment in Provo’s favor for two reasons.
    First, Faucheaux argues that the district court erred in
    concluding that Provo owed Helen no duty of care. Second,
    Faucheaux argues that the district court erred in concluding that
    Provo is immune from this lawsuit because the officers’ actions
    qualify as discretionary.
    ANALYSIS
    I. The District Court Erred in Concluding That the Police Officers
    Owed Helen No Duty of Care.
    ¶12 Faucheaux first contends that the district court erred in
    concluding that the police officers owed Helen no duty of care.
    Faucheaux argues that ‚a special relationship between police
    and Helen arose when police undertook specific action to protect
    Helen.‛ Provo responds that ‚Utah law does not impose a
    Kevin to leave Helen alone, or tell Kevin that Helen needed to
    ‚sleep it off.‛ But at the summary judgment stage we recite the
    facts and draw all reasonable inferences in the light most
    favorable to the nonmoving party, Faucheaux. See Orvis v.
    Johnson, 
    2008 UT 2
    , ¶ 6, 
    177 P.3d 600
    .
    20130690-CA                     5                  
    2015 UT App 3
    Faucheaux v. Provo City
    ‘special relationship’ duty on a peace officer who responds to a
    welfare check.‛
    ¶13 Summary judgment should be awarded only when ‚there
    is no genuine issue as to any material fact and . . . the moving
    party is entitled to a judgment as a matter of law.‛ Utah R. Civ.
    P. 56(c). We review a grant of summary judgment for
    correctness. Orvis v. Johnson, 
    2008 UT 2
    , ¶ 6, 
    177 P.3d 600
    .
    ¶14 To prove a claim of negligence, the ‚plaintiff must
    establish four essential elements: (1) that the defendant owed the
    plaintiff a duty, (2) that the defendant breached that duty, (3)
    that the breach of duty was the proximate cause of the plaintiff’s
    injury, and (4) that the plaintiff in fact suffered injuries or
    damages.‛ Hunsaker v. State, 
    870 P.2d 893
    , 897 (Utah
    1993) (citations omitted). A ‚[d]uty arises out of the relationship
    between the parties and imposes a legal obligation on one party
    for the benefit of the other party.‛ Torrie v. Weber County, 
    2013 UT 48
    , ¶ 9, 
    309 P.3d 216
     (citation and internal quotation marks
    omitted). Furthermore, duty determinations should be expressed
    in ‚relatively clear, categorical, bright-line rules of law
    applicable to a general class of cases.‛ Jeffs ex rel B.R. v.
    West, 
    2012 UT 11
    , ¶ 23, 
    275 P.3d 228
     (citation and internal
    quotation marks omitted). However, ‚because negligence cases
    often require the drawing of inferences from the facts, which is
    properly done by juries rather than judges, summary judgment
    is appropriate in negligence cases only in the clearest instances.‛
    Nelson v. Salt Lake City, 
    919 P.2d 568
    , 571 (Utah 1996) (citation
    and internal quotation marks omitted).
    ¶15 To show that the defendant owed the plaintiff a duty of
    care ‚is more complicated when the government is the
    defendant.‛ Francis v. State, 
    2013 UT 65
    , ¶ 25, 
    321 P.3d 1089
    .
    Under the public-duty doctrine, ‚[i]f a plaintiff’s claim is based
    on the defendant’s failure to adequately discharge a public duty,
    a presumption arises that this duty may not be a basis for
    liability in a lawsuit.‛ Cope v. Utah Valley State College, 
    2014 UT 20130690
    -CA                     6                  
    2015 UT App 3
    Faucheaux v. Provo City
    53, ¶ 30. Our supreme court has defined a public duty as ‚an
    obligation owed to the general public at large.‛ Id. ¶ 31 (citation
    and internal quotation marks omitted). Thus, under the public-
    duty doctrine ‚a governmental entity is not liable for injury to a
    citizen where liability is alleged on the ground that the
    governmental entity owes a duty to the public in general, as in
    the case of police or fire protection.‛ John H. Derrick,
    Annotation, Modern Status of Rule Excusing Governmental Unit
    from Tort Liability on Theory That Only General, Not Particular,
    Duty Was Owed Under Circumstances, 
    38 A.L.R. 4th 1194
    , § 2
    (1985), cited with approval in Cope, 
    2014 UT 53
    , ¶ 31.
    ¶16 However, the public-duty doctrine ‚applies only to the
    omissions of a governmental actor.‛ Cope, 
    2014 UT 53
    , ¶ 2. Thus,
    ‚[w]here the affirmative acts of a public employee actually cause
    the harm . . . the public duty doctrine does not apply.‛ Id. ¶ 24.
    Affirmative acts include ‚active misconduct working positive
    injury to others, while omissions are defined as passive inaction,
    [i.e.,] a failure to take positive steps to benefit others, or to
    protect them from harm.‛ Id. ¶ 35 (alteration in original) (citation
    and internal quotation marks omitted). A negligent affirmative
    act leaves the plaintiff ‚positively worse off as a result of the
    wrongful act,‛ whereas in cases of negligent omissions, the
    plaintiff’s ‚situation is unchanged; [she] is merely deprived of a
    protection which, had it been afforded [her], would have
    benefitted [her].‛ Francis H. Bohlen, The Moral Duty to Aid Others
    as a Basis of Tort Liability, 
    56 U. Pa. L. Rev. 217
    , 220 (1908).
    ¶17 Finally, if a plaintiff’s claims are based on an omission of a
    governmental actor, ‚courts will recognize the duty only if the
    plaintiff establishes a special relationship that imposes a specific
    duty of care toward the plaintiff as an individual that is
    distinguishable from a public duty owed to the general public.‛
    Cope, 
    2014 UT 53
    , ¶ 12. To determine whether a special
    relationship exists in a particular case, and thus whether a duty
    exists, we have always ‚taken a policy-based approach.‛ Higgins
    v. Salt Lake County, 
    855 P.2d 231
    , 236 (Utah 1993). We carefully
    20130690-CA                      7                  
    2015 UT App 3
    Faucheaux v. Provo City
    consider the consequences of imposing a duty and ‚are loath to
    recognize a duty that is realistically incapable of performance or
    fundamentally at odds with the nature of the parties’
    relationship.‛ Id. at 237.
    ¶18 Our caselaw creates special relationships in at least four
    circumstances:
    (1) by a statute intended to protect a specific class
    of persons of which the plaintiff is a member from
    a particular type of harm; (2) when a government
    agent undertakes specific action to protect a person
    or property; (3) by governmental actions that
    reasonably induce detrimental reliance by a
    member of the public; and (4) under certain
    circumstances, when the agency has actual custody
    of the plaintiff or of a third person who causes
    harm to the plaintiff.
    Day v. State, 
    1999 UT 46
    , ¶ 13, 
    980 P.2d 1171
    . At issue here are
    circumstances (2) and (3): whether the officers undertook specific
    action to protect Helen or reasonably induced detrimental
    reliance on their actions.6
    ¶19 Here, the district court erred in ruling as a matter of law
    that the public-duty doctrine shields Provo. Faucheaux’s
    negligence claim may be interpreted in one of two ways. On the
    one hand, Faucheaux does allege negligent affirmative acts—not
    6. On appeal, Faucheaux also argues that the district court erred
    because a statute created a duty of care. But in a hearing before
    the district court, Faucheaux specifically stated, ‚[W]e are not
    claiming‛ that a statute created the duty here. Thus, Faucheaux
    invited this alleged error, and we consequently decline to
    address it. See Pratt v. Nelson, 
    2007 UT 41
    , ¶ 17, 
    164 P.3d 366
    .
    20130690-CA                     8                 
    2015 UT App 3
    Faucheaux v. Provo City
    merely omissions—of the officers. See Cope, 
    2014 UT 53
    , ¶ 24.
    Faucheaux alleges that the officers came to Helen’s home when
    she was so intoxicated that she could hardly walk or talk; that
    instead of taking her to the hospital they proceeded to tuck her
    into bed, admonishing Kevin to ‚leave her alone‛ and telling
    him that Helen needed to ‚sleep it off‛; and that they threatened
    to arrest him if they received another call. These alleged acts
    constitute ‚active misconduct working positive injury to others,‛
    id. ¶ 35 (citation and internal quotation marks omitted),
    especially considering our ‚societal expectation of unquestioned
    [police] command‛ in such situations, Brendlin v. California, 
    551 U.S. 249
    , 258 (2007) (alteration in original) (citation and internal
    quotation marks omitted). Faucheaux does not allege only that
    the officers withheld a protection that would have benefitted
    Helen but that the officers’ actions left Helen worse off.
    Therefore, because Faucheaux can, at least in theory, trace
    Helen’s death to an affirmative act by the officers, the district
    court erred in ruling as a matter of law that the public-duty
    doctrine shields Provo. See Cope, 
    2014 UT 53
    , ¶ 37. The officers,
    Faucheaux alleges, did not merely fail to help, they hindered.
    ¶20 On the other hand, the officers did not actually cause the
    harm. Id. ¶ 2. They did not administer the prescription
    medications that Faucheaux alleges killed Helen. But even if we
    were to interpret Faucheaux’s claim as based on omissions,
    under Faucheaux’s version of events—and perhaps the officers’
    version as well—the officers created a special relationship with
    Helen. Faucheaux argues that the officers created a special
    relationship by undertaking specific action to protect Helen. To
    succeed on this argument, Faucheaux must show first that the
    police officers ‚undertook specific action,‛ and second that
    ‚those actions were intended to protect a person or property.‛
    See Francis v. State, 
    2013 UT 65
    , ¶ 27, 
    321 P.3d 1089
    .
    ¶21 Here, Faucheaux’s version of the facts supports his
    allegation that the officers created a special relationship with
    Helen. First, under Faucheaux’s version of events, the police
    20130690-CA                      9                  
    2015 UT App 3
    Faucheaux v. Provo City
    officers ‚undertook specific action‛ by entering Helen’s home,
    asking her if she was suicidal, asking her about the powder they
    found on her, and then tucking her into bed. See 
    id.
     Second, these
    actions ‚were intended to protect‛ Helen. See 
    id.
     Thus, assuming
    the truth of Faucheaux’s version of events, the officers created a
    special relationship with Helen and consequently owed her a
    duty to act reasonably.
    ¶22 We draw support for this conclusion from our supreme
    court’s decision in Francis, 
    2013 UT 65
    . There, the supreme court
    held that the State created a special relationship with a camper
    who was mauled by a black bear because the State undertook
    specific action to protect an identifiable group. Id. ¶¶ 31, 33. In
    Francis, the Division of Wildlife Resources received a report
    about a black bear attacking a camper. Id. ¶ 9. After the Division
    learned of the attack, it decided to ‚track and destroy the bear‛
    because the bear posed ‚a threat to public safety.‛ Id. ¶ 10. The
    Division tracked the bear with dogs for ‚four to five hours, with
    no success.‛ Id. ¶ 11. Knowing that the bear ‚would likely
    return‛ to the campsite ‚if attracted,‛ the Division’s agents
    ‚checked the [c]ampsite to make sure it was unoccupied and
    clean of any [bear] attractants.‛ Id. But the Division’s agents
    ‚made no effort to warn anyone who might arrive‛ at the
    campsite after they left. Id. ¶ 12. As the Division’s agents left the
    campsite they drove past a family heading toward the campsite.
    Id. ¶ 13. The agents did not stop the family or warn them of the
    earlier attack ‚but merely waved as they passed.‛ Id. After
    passing the Division’s agents, the family set up the campsite and
    cooked dinner. Id. ¶ 14. A little later, the bear returned, attacking
    and killing one of the campers. Id. Our supreme court held that
    because the Division undertook action to protect ‚the next group
    to use the campsite,‛ the Division created a special relationship
    with the next occupants of the campsite and that consequently
    the Division owed them a duty of care. Id. ¶ 4.
    ¶23 Like the Division’s employees in Francis, the police
    officers here did not originally have a special relationship with
    20130690-CA                      10                  
    2015 UT App 3
    Faucheaux v. Provo City
    Helen. In Francis, agents created the special relationship when
    they tracked the bear, returned to the campsite, made sure the
    campsite was free of bear attractants, and waved at the family
    heading toward the campsite. Here, the officers created the
    special relationship when they entered Helen’s home, took
    control of the situation, asked Helen if she was abusing drugs
    and suicidal, asked her about the powder they found on her, and
    subsequently tucked her into bed, directing Kevin to leave her
    alone.
    ¶24 Provo counters that police officers do not have a duty to
    protect people from harming themselves. We agree that police
    officers have no general duty to protect people from harming
    themselves. But our supreme court has declared that a special
    relationship arises ‚when a government agent undertakes
    specific action to protect a person or property.‛ Day v. State, 
    1999 UT 46
    , ¶ 13, 
    980 P.2d 1171
    . We conclude that, under this rule, if a
    police officer enters a person’s home concerned that the person
    may have overdosed and undertakes specific action to protect
    that person, the officer creates a special relationship with that
    person and consequently must act reasonably.
    ¶25 We reiterate that we ‚are loath to recognize a duty that is
    realistically incapable of performance or fundamentally at odds
    with the nature of the parties’ relationship.‛ Higgins v. Salt Lake
    County, 
    855 P.2d 231
    , 237 (Utah 1993). But to recognize a special
    relationship on facts as alleged by Faucheaux does not create a
    duty realistically incapable of performance. Rather, this holding
    imposes on police officers the duty to act reasonably when they
    enter a person’s home, undertake specific action to protect that
    person, and prevent others in the home from taking protective
    action.
    ¶26 Provo further argues that a Utah statute precludes
    imposing a duty on the officers here. The statute in question
    states that police officers ‚may‛ take a person into protective
    custody if the officer has ‚probable cause.‛ See Utah Code Ann.
    20130690-CA                     11                  
    2015 UT App 3
    Faucheaux v. Provo City
    § 62A-15-629(2) (LexisNexis 2012). Provo asserts that the officers
    did not have probable cause here and therefore could not
    remove Helen from her home. Because the officers ‚lacked the
    statutory authority to forcibly remove Helen from her home,‛
    Provo argues, they owed her no duty.
    ¶27 This argument misses the mark. Faucheaux does not
    contend that the officers acted negligently only by not taking
    Helen into custody. Rather, Faucheaux alleges that the officers
    formed a special relationship with Helen and thus owed her a
    duty to act reasonably. The officers could have discharged this
    duty in a number of ways without taking Helen into custody.
    And even if Provo is right ‚that the officers lacked the statutory
    authority to forcibly remove Helen from her home,‛ this
    argument addresses whether the officers acted reasonably, not
    whether they had a duty to act reasonably. In sum, a statute
    authorizing police to remove a person from her home with
    probable cause does not protect them from a claim that their
    actions placed her in danger and prevented others from
    addressing that danger.
    ¶28 In conclusion, we hold that the district court erred in
    ruling as a matter of law that the public-duty doctrine shields
    Provo from Faucheaux’s negligence claim. First, to the extent
    Faucheaux bases his claim on the affirmative negligent acts of
    the officers, the public-duty doctrine is not available. Second, to
    the extent Faucheaux bases his claim on alleged omissions, the
    officers created a special relationship with Helen. Thus, the
    district court incorrectly granted summary judgment in Provo’s
    favor.
    II. Utah’s Governmental Immunity Act Does Not Protect Provo
    from the Officers’ Nondiscretionary Acts.
    ¶29 Faucheaux next contends that the district court erred in
    concluding that Utah’s Governmental Immunity Act immunizes
    Provo from this lawsuit. Faucheaux argues that Provo ‚is not
    20130690-CA                     12                 
    2015 UT App 3
    Faucheaux v. Provo City
    immune from suit under the Governmental Immunity Act
    because [the] police officers were not performing a discretionary
    function when they responded to Kevin’s 911 call.‛ Provo
    responds that a statute giving police discretion to detain
    mentally ill persons who may harm themselves or others
    illustrates the discretionary nature of the officers’ actions.
    ¶30 A district court’s interpretation of a statute is a question of
    law. Harvey v. Cedar Hills City, 
    2010 UT 12
    , ¶ 10, 
    227 P.3d 256
    .
    Consequently, we review the interpretation for correctness. 
    Id.
    ¶31 Sovereign immunity, ‚rooted in the medieval British
    notion that the King could do no wrong, precludes lawsuits
    against governmental entities without the government’s
    consent.‛ Trujillo v. Utah Dep’t of Transp., 
    1999 UT App 227
    , ¶ 13,
    
    986 P.2d 752
    . Utah’s Governmental Immunity Act first grants
    general immunity from suit to governmental entities. Utah Code
    Ann. § 63G-7-201(1) (LexisNexis 2012). The Act then narrows
    that general grant by waiving immunity for certain claims,
    including claims for injuries proximately caused by ‚a negligent
    act or omission.‛ Id. § 63G-7-301(4). However, the Act then
    creates exceptions to those waivers of immunity. Id. § 63G-7-
    301(5). For example, the Act retains immunity for injuries that
    arise out of the ‚exercise or performance, or the failure to
    exercise or perform, a discretionary function, whether or not the
    discretion is abused.‛ Id. § 63G-7-301(5)(a).
    ¶32 ‚To determine whether governmental action qualifies for
    the discretionary function exception,‛ we must first ask whether
    the ‚challenged act, omission, or decision necessarily involve[s]
    a basic governmental policy, program, or objective.‛ Johnson v.
    Utah Dep’t of Transp., 
    2006 UT 15
    , ¶ 22, 
    133 P.3d 402
     (citation and
    internal quotation marks omitted). But ‚[n]ot every
    governmental action involving discretion is a discretionary
    function within the meaning of the Act. Were it otherwise, the
    exception would swallow the rule, as almost all governmental
    decisions involve some discretion.‛ Trujillo, 
    1999 UT App 227
    ,
    20130690-CA                     13                 
    2015 UT App 3
    Faucheaux v. Provo City
    ¶ 21 (citing Nelson v. Salt Lake City, 
    919 P.2d 568
    , 575 (Utah
    1996)). ‚[D]iscretionary functions are those requiring evaluation
    of basic governmental policy matters and do not include acts
    and decisions at the operational level, namely those everyday,
    routine matters not requiring evaluation of broad policy factors.‛
    Johnson, 
    2006 UT 15
    , ¶ 31 (citation and internal quotation marks
    omitted).
    ¶33 Utah caselaw has identified two policies that this
    discretionary-function immunity serves. First, discretionary-
    function immunity ‚shield[s] those governmental acts and
    decisions impacting on large numbers of people in a myriad of
    unforeseeable ways from individual and class legal actions, the
    continual threat of which would make public administration all
    but impossible.‛ Hansen v. Salt Lake County, 
    794 P.2d 838
    , 846
    (Utah 1990) (citation and internal quotation marks omitted).
    Second, where ‚the responsibility for basic policy decisions has
    been committed to one of the branches of our tri-partite system
    of government,‛ discretionary-function immunity preserves the
    autonomy of coordinate branches of government by keeping
    courts from ‚sitting in judgment‛ of other branches’ policy-
    making decisions. Little v. Utah Div. of Family Servs., 
    667 P.2d 49
    ,
    51 (Utah 1983).
    ¶34 Our caselaw illustrates the distinction between policy-
    level decisions, which qualify for discretionary-function
    immunity, and operational-level decisions, which do not. For
    example, this court previously held that the Utah Department of
    Transportation’s formulation of a traffic-control plan, including
    its decision to use barrels instead of concrete barriers to separate
    traffic, did not qualify for discretionary-function immunity,
    because the control plan was not ‚the product of the exercise of
    policy-level discretion.‛ Trujillo, 
    1999 UT App 227
    , ¶ 33. In
    contrast, our supreme court held that a decision not to raise
    concrete barriers during construction qualified for discretionary-
    function immunity as ‚studies of the plan, its cost, and the
    degree of safety it would provide were carried out by senior
    20130690-CA                     14                  
    2015 UT App 3
    Faucheaux v. Provo City
    engineers and circulated throughout and debated within the
    department.‛ Keegan v. State, 
    896 P.2d 618
    , 624 (Utah 1995).
    ¶35 The officers’ actions as alleged by Faucheaux do not
    qualify for the discretionary-function exception. Their alleged
    acts and omissions include, among other things, answering
    Kevin’s 911 call, evaluating Helen’s condition, asking Helen
    about her prescription-drug use, failing to take Helen to the
    hospital, refusing to assist Kevin in getting Helen to the car,
    refusing to call emergency medical technicians, and tucking
    Helen into bed. These acts and omissions do not require
    ‚evaluation of basic governmental policy matters.‛ Johnson, 
    2006 UT 15
    , ¶ 31 (citation and internal quotation marks omitted).
    Rather, they occurred at ‚the operational level‛ and qualify as
    actions ‚not requiring evaluation of broad policy factors.‛
    Keegan, 896 P.2d at 623 (citation and internal quotation marks
    omitted).
    ¶36 Nevertheless, Provo argues that it is immune from suit
    because the Utah Code provides that officers ‚may‛ take a
    person into protective custody against the person’s will. See Utah
    Code Ann. § 62A-15-629(2) (LexisNexis 2012). But the fact that an
    officer’s action required the exercise of some amount of
    discretion does not qualify it as discretionary for purposes of
    Utah’s Governmental Immunity Act. As stated above, ‚[n]ot
    every governmental action involving discretion is a
    discretionary function within the meaning of the Act. Were it
    otherwise, the exception would swallow the rule, as almost all
    governmental decisions involve some discretion.‛ Trujillo v. Utah
    Dep’t of Transp., 
    1999 UT App 227
    , ¶ 21, 
    986 P.2d 752
    . The
    relevant question asks whether the discretionary act occurred at
    the ‚operational level‛ or required ‚evaluation of broad policy
    factors.‛ See Johnson, 
    2006 UT 15
    , ¶ 31 (citation and internal
    quotation marks omitted). The officers’ acts as alleged by
    Faucheaux fall squarely into the former category.
    20130690-CA                    15                 
    2015 UT App 3
    Faucheaux v. Provo City
    CONCLUSION
    ¶37 The district court erred in concluding as a matter of law
    that the public-duty doctrine shields Provo from liability. To the
    extent Faucheaux bases his negligence claim on the alleged
    affirmative acts of the officers, the public-duty doctrine is not
    available. Furthermore, to the extent Faucheaux bases his
    negligence claim on omissions, the district court erred in ruling
    that officers did not create a special relationship with Helen.
    Additionally, we conclude that the Governmental Immunity Act
    does not immunize Provo from the officers’ actions and
    omissions. Consequently, the district court’s decision is reversed
    and the case remanded for further proceedings.
    20130690-CA                    16                 
    2015 UT App 3