Martinez-Ferrate v. Department of Commerce, Division of Occupational & Professional Licensing ( 2016 )


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    2016 UT App 176
    THE UTAH COURT OF APPEALS
    RODOLFO MARTINEZ-FERRATE,
    Petitioner,
    v.
    DEPARTMENT OF COMMERCE, DIVISION OF OCCUPATIONAL AND
    PROFESSIONAL LICENSING,
    Respondent.
    Opinion
    No. 20150062-CA
    Filed August 18, 2016
    Original Proceeding in this Court
    Harold L. Reiser, Bradley Strassberg, Adam H.
    Reiser, and Kimberley L. Hansen, Attorneys
    for Petitioner
    Sean D. Reyes, Brent A. Burnett, Nancy L. Kemp, and
    Laurie L. Noda, Attorneys for Respondent
    JUDGE MICHELE M. CHRISTIANSEN authored this Opinion, in
    which JUDGE J. FREDERIC VOROS JR. and SENIOR JUDGE PAMELA T.
    GREENWOOD concurred.1
    CHRISTIANSEN, Judge:
    ¶1     Dr. Rodolfo Martinez-Ferrate challenges the findings of
    fact, conclusions of law, and order entered by the Division of
    Occupational and Professional Licensing (DOPL) as amended
    and adopted by the Utah Department of Commerce (the
    Amended Order). The Amended Order issued a sanction of
    1. Senior Judge Pamela T. Greenwood sat by special assignment
    as authorized by law. See generally Utah R. Jud. Admin. 11-
    201(6).
    Martinez-Ferrate v. Department of Commerce
    probation against Dr. Ferrate’s2 licenses to practice as a physician
    and surgeon and to administer and prescribe controlled
    substances.3 We do not disturb the Amended Order.
    BACKGROUND
    ¶2    The Utah Physicians Licensing Board (the Board), under
    the auspices of DOPL, entered findings of fact that were
    amended and adopted by the Department of Commerce (the
    Department). We recite the facts as adopted.
    ¶3     Dr. Ferrate operated a small, independent family practice
    with an emphasis on treating sleep disorders. On occasion, Dr.
    Ferrate used infrared therapy to promote cell regeneration and
    encourage overall healing. Dr. Ferrate administered this therapy
    using an infrared device he had received from an acquaintance.
    The device was not tested or approved by any regulatory agency
    or industry body for use or sale within the United States;
    however, the record is insufficient to establish whether any
    regulations required such testing and approval.
    ¶4    Dr. Ferrate allowed Cory Bradshaw access to his clinic
    and to his patients. Bradshaw was not employed by Dr. Ferrate,
    possessed no relevant licenses, and had received no formal
    2. The record and briefing on appeal consistently refer to ‚Dr.
    Ferrate‛ and we follow their lead.
    3. Dr. Ferrate has since satisfied the conditions of the Amended
    Order’s probation and his licenses have been reinstated as of
    January 12, 2016. Dr. Ferrate explains that reinstatement does not
    moot his challenge seeking vacatur of the findings of fact and
    conclusions of law in the Amended Order due to collateral
    consequences. The Department of Commerce does not take issue
    with this explanation.
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    Martinez-Ferrate v. Department of Commerce
    medical training in nutrition. Despite being aware of these
    shortcomings, Dr. Ferrate considered Bradshaw a nutrition
    expert and introduced her to his patients as such. Dr. Ferrate
    understood and endorsed Bradshaw’s approach to natural
    healing, which generally advocated a diet of raw food,
    fermented food, and so-called ‚live food.‛ Dr. Ferrate allowed
    Bradshaw to access his electronic record-keeping system and to
    enter notes into patient charts; there was no way to clearly
    distinguish her notes from his. Bradshaw had some general
    experience with infrared devices but had not received any
    training from Dr. Ferrate relating to the infrared device used in
    his clinic.
    ¶5      On June 22, 2012, Patient Doe visited Dr. Ferrate for an
    initial consultation regarding neuropathy of her feet. Dr. Ferrate
    did not yet have Patient Doe’s medical records and did not
    conduct an examination to determine the nature and extent of
    the neuropathy. At the consultation, Dr. Ferrate discussed using
    infrared therapy to treat Patient Doe’s neuropathy.
    ¶6     On June 26, 2012, Patient Doe returned to the clinic to
    begin infrared therapy on her feet. While Bradshaw was in the
    room, Dr. Ferrate discussed using the infrared device over
    Patient Doe’s abdomen to target her liver area for general health.
    Patient Doe understood that the device would be used to target
    her liver. Dr. Ferrate positioned the infrared device over Patient
    Doe’s feet and then left the room, leaving Patient Doe with
    Bradshaw.
    ¶7     Bradshaw then repositioned the infrared device over
    Patient Doe’s abdomen. Although the device was not designed
    to be used through clothing, Bradshaw did not ask or instruct
    Patient Doe to remove her clothing. Bradshaw activated the
    device, causing Patient Doe to express her discomfort. Patient
    Doe did not ask to see Dr. Ferrate or to pause the treatment.
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    When Dr. Ferrate returned to the room, he stopped the
    treatment. Patient Doe then left the clinic.
    ¶8      Later that day, Patient Doe called the clinic to inform Dr.
    Ferrate that her abdomen appeared to have been burned. Dr.
    Ferrate asked her to return to the clinic, where he prescribed
    silver sulfadiazine to treat the burns. Patient Doe was eventually
    treated by a different physician for what turned out to be
    second-degree burns to her abdomen, and now has residual
    scarring.
    ¶9      The clinic’s notes regarding this incident included an
    entry by Bradshaw, claiming that she asked Patient Doe to
    remove clothing from her abdominal area and that Patient Doe
    refused. The Board determined that this statement was false. The
    notes also included an entry by Dr. Ferrate stating that he had
    explained to Patient Doe the risk of the infrared device
    generating heat. The Board determined that this statement was
    also false. Finally, Dr. Ferrate also entered a note that ‚*n+utrition
    staff decided to initiate treatment in abd[ominal] area on her
    own with clothing not following our clinic protocol.‛
    ¶10 Dr. Ferrate acknowledged liability for Patient Doe’s injury
    and financially compensated her for it. He has stopped using the
    infrared device and no longer allows Bradshaw to assist him
    with patient counseling or treatment.
    ¶11 The Utah Physicians Licensing Board convened to review
    this incident and to determine what action to take. The Board
    noted that, under Utah Administrative Code R156-67-102(2), an
    ‚alternate medical practice‛ is one that is not generally
    recognized as standard in the practice of medicine. The Board
    further noted that a physician may employ alternate medical
    practices so long as (1) the alternate medical practices are not
    shown by generally accepted medical evidence to present a
    greater risk to the patient than the standard treatments and
    (2) current generally accepted documentation demonstrates that
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    Martinez-Ferrate v. Department of Commerce
    the alternate medical practice has a reasonable potential to be of
    benefit.
    ¶12 The Board found that the ‚use of infrared therapy to treat
    neuropathy of the feet constitutes alternate medical practice
    because it is not generally recognized as the standard of
    treatment.‛ Because ‚heat therapies should not pose any
    meaningful risk to the health, safety, or welfare of a patient,‛
    ‚infrared therapy, when used properly and carefully, is an
    acceptable alternate medical practice for treating neuropathy.‛
    However, the ‚use of infrared therapy to promote overall
    general health by exposure to a large area of the body,‛ such as
    ‚the abdominal area over or near the liver,‛ ‚does not qualify as
    an acceptable alternate medical practice for the promotion of
    general good health.‛ The Board explained, ‚Where *Dr. Ferrate+
    has not specified a clear treatment objective for his use of
    infrared therapy over an area that is not affected by injury or
    disease, it is difficult for the Board to specify the standard of
    treatment that would apply. However, overall good health is
    generally promoted through diet and exercise. [Dr. Ferrate] has
    provided no literature to establish that infrared therapy replaces
    or complements a healthy lifestyle, and the Board is aware of
    none.‛
    ¶13 The Board concluded that Dr. Ferrate’s use of infrared
    therapy for the promotion of general health violated Utah
    Administrative Code R156-67-502(14), which prohibits the use of
    an alternate medical practice absent generally accepted
    documentation establishing that the practice has a reasonable
    potential to be of benefit, and therefore that it amounted to
    unprofessional conduct pursuant to Utah Code section 58-1-
    501(2)(a).4 The Board also concluded that Dr. Ferrate had
    4. ‚‘Unprofessional conduct’ means conduct, by a licensee or
    applicant, that is defined as unprofessional conduct under this
    (continued…)
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    violated section 501(2)(a) a second time by failing to set clear
    limits and boundaries for Bradshaw and to ensure her
    compliance therewith. The Board further concluded that Dr.
    Ferrate had violated section 501(2)(a) a third time by failing to
    provide Patient Doe with a written disclosure as to the potential
    risks and benefits of the alternate medical procedure, as required
    by Utah Administrative Code R156-67-603(1)(c).
    ¶14 The Board next concluded that Dr. Ferrate had committed
    gross negligence pursuant to section 501(2)(g). Specifically, the
    Board explained that Dr. Ferrate had chosen to employ an
    alternative medical practice on Patient Doe’s abdomen ‚for no
    documented or documentable medical reason and without
    proper disclosure to, or prior education of, the patient.‛ 5 The
    Board noted that Dr. Ferrate had decided on this course of action
    even though he had not physically examined Patient Doe or
    reviewed her medical records to determine whether the use of
    heat would pose unusual risks in her specific circumstances. The
    Board also explained that Dr. Ferrate had ‚chose*n+ to leave
    Patient Doe under the infrared heat device while attended only
    by Ms. Bradshaw,‛ who Dr. Ferrate had reason to know ‚did not
    acknowledge her own limitations and could not be trusted to
    confine her activities accordingly.‛ The Board further explained
    (…continued)
    title or under any rule adopted under this title and includes:
    (a) violating, or aiding or abetting any other person to violate,
    any statute, rule, or order regulating an occupation or profession
    under this title*.+‛ 
    Utah Code Ann. § 58-1-501
    (2) (LexisNexis
    2012).
    5. While Dr. Ferrate did not initiate such treatment himself, he
    discussed using the infrared device on Patient Doe’s liver and,
    by the time Dr. Ferrate left the room, Patient Doe understood
    that the device would be used to treat her liver at some point.
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    Martinez-Ferrate v. Department of Commerce
    that Dr. Ferrate chose to employ a ‚largely undocumented and
    untested‛ infrared device, without guidance from the
    manufacturer. The Board noted that Dr. Ferrate’s negligence was
    ‚further demonstrated by his failure to accurately document his
    treatment of Patient Doe‛; his decision to allow Bradshaw, ‚a
    non-employee with no medical training,‛ to write and modify
    patient records; and his failure to properly use record-keeping
    software, with the result that ‚the dates noted in Patient Doe’s
    treatment chart are incorrect and misleading.‛
    ¶15 Because Dr. Ferrate acknowledged liability for Patient
    Doe’s injury, took preventative measures such as ending his
    association with Bradshaw and returning the infrared device,
    and had no previous similar incidents, the Board recommended
    that DOPL place Dr. Ferrate’s licenses on probation rather than
    revoking or suspending them. DOPL did so, and the executive
    director of the Department affirmed that recommendation in the
    Amended Order.
    ISSUES AND STANDARDS OF REVIEW
    ¶16 Dr. Ferrate challenges the Board’s order on a number of
    grounds. First, he contends that he was denied due process
    when a recording of Bradshaw’s unsworn statements was
    played at the hearing without Bradshaw being present to be
    cross-examined. Second, he contends that the Board improperly
    concluded that he was grossly negligent for using the infrared
    device over Patient Doe’s abdomen when the Board also
    recognized that it was Bradshaw who repositioned the device
    from Patient Doe’s feet to her abdomen. Third, Dr. Ferrate
    contends that the Amended Order’s conclusions of law are not
    ‚supported in light of the whole record and Utah law.‛ Fourth,
    Dr. Ferrate contends that the Board improperly applied Utah
    law in concluding that he was grossly negligent. Fifth, Dr.
    Ferrate contends that the Board misinterpreted a portion of the
    American Medical Association (the AMA) Code of Medical
    20150062-CA                    7              
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    Martinez-Ferrate v. Department of Commerce
    Ethics. Sixth, Dr. Ferrate contends that the Amended Order ‚is
    not supported by substantial evidence or consistent with
    applicable law when viewed in light of the whole record before
    *DOPL+.‛ Seventh, Dr. Ferrate contends that the Board’s order
    ‚is an abuse of discretion and is contrary to and in violation of
    the rules, practices and procedure of *DOPL+.‛
    ¶17 It is not the role of a reviewing court to second-guess an
    agency’s decision; rather, we owe substantial deference to the
    agency’s decision so long as the agency applied the correct legal
    standard to facts supported by substantial record evidence. See
    Utah Code Ann. § 63G-4-403(4) (LexisNexis 2014) (restricting a
    reviewing court’s ability to grant relief). We review an agency’s
    application of a given legal standard to a unique set of facts with
    substantial deference. Decker Lake Ventures, LLC v. Utah State Tax
    Comm’n, 
    2015 UT 66
    , ¶ 15, 
    356 P.3d 1243
    . We review the agency’s
    interpretation of a legal standard for correctness. See Murray v.
    Labor Comm’n, 
    2013 UT 38
    , ¶¶ 21–22, 
    308 P.3d 461
    . And we
    review the agency’s findings of fact only to ascertain whether
    they are supported by ‚substantial evidence when viewed in
    light of the whole record before the court.‛ See Utah Code Ann.
    § 63G-4-403(4)(g).
    ANALYSIS6
    ¶18 Rule 24 of the Utah Rules of Appellate Procedure governs
    the content and form of briefs filed in this court. Rule 24(a)(5)
    6. Although we occasionally refer to the Board’s findings and
    conclusions to match the parties’ briefing and for the reader’s
    convenience, we clarify that we mean the Board’s findings and
    conclusions as adopted by the Department. See FirstDigital
    Telecom, LLC v. Procurement Policy Board, 
    2015 UT App 47
    , ¶ 10
    n.1, 
    345 P.3d 767
     (explaining that this court’s review is limited to
    the final agency action).
    20150062-CA                     8                
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    requires an opening brief to contain ‚*a+ statement of the issues
    presented for review, including for each issue: the standard of
    appellate review with supporting authority.‛ See Utah R. App. P.
    24(a)(5). Dr. Ferrate has failed to identify the standard of review
    applicable to each of the issues presented for review.
    Furthermore, ‚*i+ssues not raised in proceedings before
    administrative agencies are not subject to judicial review except
    under exceptional circumstances.‛ Speirs v. Southern Utah Univ.,
    
    2002 UT App 389
    , ¶ 12 n.5, 
    60 P.3d 42
    ; see also Brinkerhoff v.
    Schwendiman, 
    790 P.2d 587
    , 589 (Utah Ct. App. 1990) (noting that,
    in the context of judicial review of an administrative hearing, a
    party must raise an objection in the earlier proceeding to avoid
    waiving its right to litigate the issue in subsequent proceedings).
    Because Dr. Ferrate has failed to identify the standard of review
    for each issue and has failed to provide citation to the record
    demonstrating that the issues he raises were preserved for
    judicial review, we reject all of his contentions. See Sivulich v.
    Department of Workforce Servs., 
    2015 UT App 101
    , ¶ 5, 
    348 P.3d 748
     (observing that when the petition fails to cite the record to
    identify where the issues presented for judicial review were
    preserved, ‚the task of combing through the record is
    improperly left to this court‛). However, Dr. Ferrate’s
    contentions also fail on their merits, as we explain below.
    ¶19 The Department concedes that three of the issues were at
    least partially preserved for judicial review; we commend the
    Department’s counsel for their candor and thoroughness in
    partially carrying Dr. Ferrate’s burden on appeal. These issues
    are whether the Department appropriately concluded (1) that Dr.
    Ferrate used the infrared device in a grossly negligent manner
    despite the Department finding that the device was repositioned
    and activated by Bradshaw, (2) that Dr. Ferrate violated his
    ethical duties under the AMA’s Code of Medical Ethics by
    failing to properly supervise Bradshaw, and (3) that Dr. Ferrate
    committed gross negligence despite the Department failing to
    find that Dr. Ferrate was indifferent to Patient Doe’s well-being.
    20150062-CA                     9               
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    Martinez-Ferrate v. Department of Commerce
    We also address Dr. Ferrate’s contention that the introduction of
    Bradshaw’s previously recorded statements violated his due
    process rights.
    I. Due Process
    ¶20 Dr. Ferrate first contends that the Department violated his
    due process rights when it adopted the Board’s findings and
    conclusions despite the Board having heard only recordings of
    Bradshaw and not live testimony. Dr. Ferrate argues that the
    introduction of Bradshaw’s statements violated Utah Code
    section 63G-4-206, which requires the presiding officer at a
    formal adjudicative proceeding to ‚afford to all parties the
    opportunity to . . . conduct cross-examination.‛ See Utah Code
    Ann. § 63G-4-206(1)(d) (LexisNexis 2014). The Department
    responds that this issue is moot because none of the findings or
    conclusions of the Amended Order were based on evidence from
    Bradshaw’s recorded statements.
    ¶21 The Department’s Amended Order acknowledged that ‚it
    was improper to admit the recording of Ms. Bradshaw’s
    interview . . . as [Dr. Ferrate] had no opportunity to cross-
    examine Ms. Bradshaw.‛ The Department nonetheless ruled that
    Dr. Ferrate had failed to establish prejudice because ‚*a+ review
    of the record and *DOPL’s order+ indicates that *DOPL’s+
    findings and conclusions were based on evidence independent
    of Cory Bradshaw’s interview.‛ The Department then set forth
    the evidence presented at the hearing and noted the absence of
    any finding based on Bradshaw’s claims that she was an
    employee or that she had been instructed by Dr. Ferrate to
    reposition the infrared device. As a result, the Department
    adopted the Board’s findings, with one exception not relevant
    here.
    ¶22 Dr. Ferrate’s opening brief makes no effort to explain how
    the Department’s no-prejudice conclusion was erroneous.
    Rather, he simply asserts in conclusory fashion that because the
    20150062-CA                   10               
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    Martinez-Ferrate v. Department of Commerce
    Board erred by admitting Bradshaw’s statements, he was
    prejudiced. In his reply brief, Dr. Ferrate asserts, ‚Simply stating
    that [the Department] ruled it was not prejudicial does not make
    the ruling correct. The very point of an appeal is to test the
    correctness of the lower court’s ruling.‛ We agree with Dr.
    Ferrate on this point; however, he bears the burden of proving
    prejudice in order to demonstrate error in the Department’s no-
    prejudice conclusion. See Sivulich v. Department of Workforce
    Servs., 
    2015 UT App 101
    , ¶ 5, 
    348 P.3d 748
     (explaining that a
    reviewing court ‚is not a depository in which a party may dump
    the burden of argument and research‛ (brackets, citation, and
    internal quotation marks omitted)).
    ¶23 Dr. Ferrate’s reply brief first argues that prejudice is
    automatic when the petitioner is unable to cross-examine a
    witness in an administrative hearing. But the cases he relies on
    state only that prejudice arose under the specific circumstances
    of those cases. See, e.g., D.B. v. Department of Business Regulation,
    
    779 P.2d 1145
    , 1149 (Utah Ct. App. 1989) (holding that, where
    D.B.’s professional license was revoked after allegations of abuse
    and the administrative law judge did not offer D.B. the
    opportunity to cross-examine any of the three witnesses present
    at the hearing, ‚the hearing given to D.B. lacked the due process
    of law required by law, was unfair, and constitute[d] ‘substantial
    prejudice’ to him‛). Dr. Ferrate next asserts, ‚The fact that other
    evidence may have been considered by the Board and [the
    Department] in rendering their rulings does not diminish the
    prejudice infused by Ms. Bradshaw’s improper testimony.‛ But
    Dr. Ferrate provides no authority for this assertion and has not
    proven that any actual prejudice existed in the first place,
    especially where Bradshaw did not appear at the hearing and
    DOPL’s findings were not based on her recorded interview.
    ¶24 Dr. Ferrate also argues that ‚the Board and [the
    Department’s+ conclusion that Dr. Ferrate partnered with Ms.
    Bradshaw was colored by Ms. Bradshaw’s own testimony
    20150062-CA                     11               
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    Martinez-Ferrate v. Department of Commerce
    regarding her relationship with Dr. Ferrate.‛ It is true that the
    Board found that Dr. Ferrate ‚partnered with Cory Bradshaw.‛
    However, the same finding explained that Bradshaw was not
    employed by Dr. Ferrate’s clinic or otherwise paid for her work.
    When read in context, it is clear that the Board was not imputing
    any legal partnership between the two individuals; instead, the
    Board used the word ‚partner‛ to describe Bradshaw’s non-
    employee role in the clinic. In any event, even if the Board had
    improperly imputed a legal partnership between Dr. Ferrate and
    Bradshaw, that imputation did not prejudice Dr. Ferrate. The
    Board did not conclude that Dr. Ferrate was grossly negligent
    due to any legal partnership with Bradshaw, but rather because
    he allowed Bradshaw largely unfettered access to his clinic, his
    patients, and his patient records. Similarly, he did not suffer
    prejudice from a possible inference that Bradshaw claimed Dr.
    Ferrate instructed her to place the infrared device on Patient
    Doe’s abdomen, because the Board did not find that he had done
    so. Moreover, the Board’s gross-negligence conclusion was not
    based on what it determined Dr. Ferrate had instructed
    Bradshaw to do; that conclusion was based on Dr. Ferrate’s lack
    of oversight of Bradshaw and lack of instruction to her.
    ¶25 Dr. Ferrate has therefore failed to carry his burden of
    demonstrating error in the Department’s conclusion that he was
    not prejudiced by the Board’s erroneous admission of
    Bradshaw’s recorded statements.
    II. Findings to Support the Conclusion of Gross Negligence
    ¶26 Dr. Ferrate contends that the Board’s statements
    regarding his indifference and intentions do not adequately
    support its conclusion that he was grossly negligent.
    ¶27 The core of this claim is that the Department ‚erroneously
    interpreted or applied the law‛ to the facts it found. See Utah
    Code Ann. § 63G-4-403(4)(d) (LexisNexis 2014). ‚Determining
    whether a professional has practiced incompetently‛ or with
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    Martinez-Ferrate v. Department of Commerce
    gross negligence ‚is an intensely fact-specific inquiry,‛ Taylor v.
    Department of Commerce, 
    952 P.2d 1090
    , 1092 (Utah Ct. App.
    1998), and we therefore review for an abuse of discretion the
    Department’s application of the gross-negligence standard to the
    facts it found, Cook v. Department of Commerce, 
    2015 UT App 64
    ,
    ¶ 20, 
    347 P.3d 5
    .
    ¶28 Dr. Ferrate notes that Utah courts have defined gross
    negligence as ‚the failure to observe even slight care; it is
    carelessness or recklessness to a degree that shows utter
    indifference to the consequences that may result.‛ See Daniels v.
    Gamma West Brachytherapy, LLC, 
    2009 UT 66
    , ¶ 43, 
    221 P.3d 256
    (citation and internal quotation marks omitted). He asserts that
    gross negligence must be proven by clear and convincing
    evidence because ‚‘[w]hile all gross negligence claimants can
    automatically claim recklessness, only some may be able to show
    that a tortfeasor actually knew of the danger of his or her action
    or inaction.’‛ (Quoting Daniels, 
    2009 UT 66
    , ¶ 44.) On this basis,
    Dr. Ferrate argues that the Board’s statements that it ‚does not
    find or imply that *Dr. Ferrate+ was indifferent to Patient Doe’s
    well being‛ and that ‚[t]he Board accepts that [Dr. Ferrate] had
    good intentions,‛ are incompatible with the conclusion that he
    was grossly negligent.7
    ¶29 However, the quoted section of Daniels addressed the
    circumstances under which a physician’s gross negligence could
    give rise to punitive damages. See Daniels, 
    2009 UT 66
    , ¶ 41
    (explaining that Utah Code section 78B-8-201 ‚allows punitive
    damages to be awarded only if . . . it is established by clear and
    convincing evidence that the acts or omissions of the tortfeasor
    are the result of willful and malicious or intentionally fraudulent
    7. Dr. Ferrate ignores the remainder of the paragraph, in which
    the Board stated that ‚*Dr. Ferrate+ was indifferent to the
    potential negative consequences of his decisions and actions.‛
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    Martinez-Ferrate v. Department of Commerce
    conduct, or conduct that manifests a knowing and reckless
    indifference toward, and a disregard of, the rights of others‛
    (citation and internal quotation marks omitted) (ellipsis in
    original)). The correct standard for reviewing an agency’s factual
    finding is whether the finding is ‚supported by substantial
    evidence when viewed in light of the whole record before the
    court.‛ See Utah Code Ann. § 63G-4-403(4)(g).
    ¶30 Applying this standard to the Amended Order, we see no
    irreconcilable conflict between the Board’s statements and its
    gross-negligence conclusion. Substantial evidence supporting
    the Board’s conclusion included Dr. Ferrate’s decision to treat
    Patient Doe’s general health and neuropathy of her feet with
    infrared treatment without first examining her or her medical
    records.8 It also included the false statements entered into Patient
    Doe’s medical record and Dr. Ferrate’s failure to provide Patient
    Doe with any written documentation regarding infrared
    therapy. Moreover, the Board’s statements that Dr. Ferrate had
    good intentions and that the Board did not find or imply that Dr.
    Ferrate was indifferent to Patient Doe’s well-being shed no light
    on whether he acted with gross negligence. Indeed, physicians
    can be concerned with a patient’s overall well-being yet still be
    grossly negligent in the application of specific treatments or
    procedures to that patient.
    8. Dr. Ferrate argues that these failures were not properly before
    the Board because they were not pleaded in the petition.
    However, as the Department noted, the petition alleged that Dr.
    Ferrate, in an interview with DOPL’s investigator, ‚stated that
    he did not do any testing of Patient Doe‛ and ‚said he did not
    review her medical records,‛ relying instead on her verbal
    report. We conclude that the failures to examine and to review
    medical records were properly before the Board.
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    Martinez-Ferrate v. Department of Commerce
    ¶31 Dr. Ferrate also states that ‚‘negligence, by definition,
    consists of conduct where the tortfeasor does not intend to cause
    harm.’‛ (Quoting Daniels, 
    2009 UT 66
    , ¶ 41.) He notes that the
    Board ‚accept*ed+ and credit*ed+‛ Patient Doe’s testimony that
    she ‚accept*ed+ the circumstances as unintentional and
    accidental.‛ Dr. Ferrate then asserts that because the Board
    accepted Patient Doe’s statement that she ‚felt that Dr. Ferrate
    had not done it on purpose,‛ the Board could not have properly
    found him negligent. But Patient Doe’s belief, whether accurate
    or not, that Dr. Ferrate had not acted intentionally is perfectly
    consistent with negligence, i.e., ‚conduct where the tortfeasor
    does not intend to cause harm.‛ See Daniels, 
    2009 UT 66
    , ¶ 41.
    Accordingly, we reject this argument.
    III. Paragraph Thirty-Five
    ¶32 Dr. Ferrate next contends that the Board’s statements in
    paragraph thirty-five of the Amended Order were not supported
    by substantial evidence. He takes issue with the Board’s
    statement that ‚Ms. Bradshaw had no formal medical training
    but, to all appearances, was nevertheless confident enough in
    her own abilities and sensibilities that she independently
    counseled patients in a manner that might induce them to
    discontinue medications and for[]go treatment plans prescribed
    for them by licensed physicians.‛ He argues that the finding that
    Bradshaw advocated a diet of raw food, live food, and
    fermented food, ‚which she maintained would allow many
    patients to transition off medication and heal naturally,‛ was
    insufficient to support the Board’s statement.
    ¶33 Essentially, Dr. Ferrate asserts that it was inappropriate
    for the Board to conclude that he should have anticipated that
    Bradshaw would take ‚Patient Doe’s treatment into her own
    hands.‛ But this presupposes that the Board’s conclusion was
    based solely on the single finding recited by Dr. Ferrate. As we
    have explained, we are required to consider whether an agency’s
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    finding is ‚supported by substantial evidence when viewed in
    light of the whole record before the court.‛ See Utah Code Ann.
    § 63G-4-403(4)(g). In addition to the finding he identifies, the
    evidence before the Board also included Dr. Ferrate’s admissions
    that he knew Bradshaw personally owned two infrared
    machines, had nine years of experience with them, and
    professed to be comfortable using them. When combined with
    the substantial degree of freedom Dr. Ferrate allowed Bradshaw,
    including entering her own patient notes and counseling
    patients at least about their diets, we cannot say that the
    agency’s finding was not supported by substantial evidence.
    IV. Negligent Supervision
    ¶34 Dr. Ferrate also contends that the Board erred in
    determining that his supervision of Bradshaw was negligent. He
    compares Bradshaw’s presence to that of prospective medical
    students.9 Dr. Ferrate argues that prospective students often
    shadow practicing physicians and that leaving them with
    patients is not negligent. But he does not cite any authority or
    record support for these assertions. Moreover, Dr. Ferrate does
    not claim that prospective medical students are regularly given
    free access to enter patient records, that they are afforded time
    alone with patients to discuss treatments, or that supervising
    physicians do not admonish them to avoid independently
    counseling or treating patients. As a result, Dr. Ferrate has not
    shown that the Board’s application of the negligence standard to
    the unique facts of his case constituted an abuse of discretion. See
    Decker Lake Ventures, LLC v. Utah State Tax Comm’n, 
    2015 UT 66
    ,
    ¶ 12, 
    356 P.3d 1234
    .
    9. Nothing in the record suggests, and Dr. Ferrate does not
    claim, that Bradshaw was a prospective medical student.
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    Martinez-Ferrate v. Department of Commerce
    ¶35 Dr. Ferrate next raises several arguments to the effect that
    he was not supervising Bradshaw. Specifically, Dr. Ferrate
    challenges the Board’s finding that he partnered with Bradshaw.
    However, as discussed above, it is clear from the record that the
    Board was not imputing any sort of legal partnership to Dr.
    Ferrate and Bradshaw but rather attempting to describe Dr.
    Ferrate’s decision to allow Bradshaw to function without pay in
    his clinic with access to his patients and his patient records.
    Because the Board did not find a legal partnership existed, Dr.
    Ferrate’s challenge fails.
    ¶36 Dr. Ferrate argues that Bradshaw was not employed by
    his clinic and was acting outside his control and supervision. But
    Dr. Ferrate allowed Bradshaw to function in his clinic, counsel
    his patients, and make entries in his patient records. If she were
    not actually supervised by Dr. Ferrate, that would be prima facie
    evidence of negligent supervision given the role he allowed her
    to assume. For the same reason, Dr. Ferrate’s arguments
    regarding the retained-control doctrine also fail.
    ¶37 In any event, Dr. Ferrate’s responsibilities did not arise
    from any employment of Bradshaw. Rather, section 58-67-502 of
    the Utah Code required him to ensure that Bradshaw was
    properly trained before allowing her to function within his
    clinic. Section 502 provides that a licensed physician’s conduct is
    unprofessional when, among other things, he or she uses or
    employs ‚the services of any individual to assist a licensee in
    any manner not in accordance with the generally recognized
    practices, standards, or ethics of the profession, state law, or
    division rule.‛ 
    Utah Code Ann. § 58-67-502
    (1)(a) (LexisNexis
    2012). Utah Administrative Code R156-67-502(15) provides that
    these standards incorporate ‚any provision of the *AMA’s+
    ‘Code of Medical Ethics.’‛ The AMA’s Code of Medical Ethics
    includes Opinion 3.03, which provides that ‚*i+t is ethical for a
    physician to work in consultation with . . . allied health
    professionals, as long as they are appropriately trained and duly
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    Martinez-Ferrate v. Department of Commerce
    licensed to perform the activities being requested.‛ See
    Opinion 3.03 – Allied Health Professionals, http://www.ama-
    assn.org      /ama/pub/physician-resources/medical-ethics/code-
    medical-ethics/opinion303.page [https://perma.cc/6U4C-DB7H].
    Dr. Ferrate did not ensure that Bradshaw was appropriately
    trained, let alone licensed, before allowing her to ‚generally
    participate as one of his health care team‛ and to access and
    modify his patient records.
    ¶38 We readily conclude that the Board did not abuse its
    discretion in determining that Dr. Ferrate negligently failed to
    properly supervise his clinic. See Cook v. Department of Commerce,
    
    2015 UT App 64
    , ¶ 20, 
    347 P.3d 5
    ; Taylor v. Department of
    Commerce, 
    952 P.2d 1090
    , 1092 (Utah Ct. App. 1998).
    V. Gross Negligence in Treatment
    ¶39 Finally, Dr. Ferrate contends that the Board incorrectly
    concluded that he was grossly negligent with respect to Patient
    Doe’s treatment. Dr. Ferrate notes that the Board found that
    Bradshaw had repositioned the infrared device over Patient
    Doe’s abdomen, and asserts that he only discussed the
    possibility of using the device on Patient Doe’s abdomen. He
    argues that it was therefore inappropriate for the Board to
    conclude that he was grossly negligent for treating Patient Doe’s
    abdomen with the infrared device.
    ¶40 Dr. Ferrate misses the gravamen of the Board’s
    conclusions. The Board concluded that he was grossly negligent
    not for employing the infrared device himself but for allowing
    Bradshaw the opportunity to do so despite the warning signs
    discussed above, especially in light of the free run of the clinic he
    had allowed her. In any event, Patient Doe testified that she
    understood from Dr. Ferrate that the infrared device would be
    used on her abdomen for general good health as well as on her
    feet for neuropathy. The Board found that infrared therapy,
    while an acceptable alternate medical practice to treat
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    Martinez-Ferrate v. Department of Commerce
    neuropathy of the feet, was not an acceptable alternate medical
    practice to treat an uninjured and disease-free area simply to
    promote general good health. The Board therefore concluded
    that Dr. Ferrate’s plan to use infrared therapy on Patient Doe’s
    abdomen to promote general good health amounted to
    unprofessional conduct—regardless of whether Bradshaw
    jumped the gun and began treating Patient Doe independently.
    CONCLUSION
    ¶41 Dr. Ferrate has failed to demonstrate that any of his
    contentions were preserved in the proceedings below;
    accordingly, he has waived them. Moreover, those contentions
    also fail on their merits.
    ¶42 For the foregoing reasons, we do not disturb the
    Amended Order.
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