Fairfax County Department of Public Works v. C. Ray Davenport, Commissioner ( 2009 )


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  •                                COURT OF APPEALS OF VIRGINIA
    Present: Judges Kelsey, Haley and Powell
    Argued at Alexandria, Virginia
    FAIRFAX COUNTY DEPARTMENT OF
    PUBLIC WORKS AND ENVIRONMENTAL
    SERVICES
    MEMORANDUM OPINION * BY
    v.     Record No. 0745-09-4                                    JUDGE CLEO E. POWELL
    DECEMBER 22, 2009
    C. RAY DAVENPORT, COMMISSIONER,
    DEPARTMENT OF LABOR
    AND INDUSTRY
    FROM THE CIRCUIT COURT OF FAIRFAX COUNTY
    Dennis J. Smith, Judge
    Brian S. Yellin (David P. Bobzien, County Attorney; Cynthia L.
    Tianti, Senior Assistant County Attorney; Law Office of Adele L.
    Abrams, P.C.; Office of the County Attorney, on brief), for
    appellant.
    Crystal Y. Twitty, Assistant Attorney General (William C. Mims,
    Attorney General; Maureen Riley Matsen, Deputy Attorney
    General; Peter R. Messitt, Senior Assistant Attorney General, on
    brief), for appellee.
    Fairfax County Department of Public Works and Environmental Services (DPWES)
    appeals a final order of the circuit court finding that substantial evidence supported all but two of
    the Virginia Occupational Safety and Health (VOSH) civil penalty citations issued by the
    Virginia Department of Labor and Industry (DOLI) for violations of the safety standards
    incorporated by the VOSH program. On appeal, DPWES contends that the circuit court erred
    by: 1) determining that substantial evidence proved that the confined space at issue here requires
    a permit; 2) concluding that the commissioner of DOLI met his burden of proving employer
    *
    Pursuant to Code § 17.1-413, this opinion is not designated for publication.
    knowledge by substantial evidence; 3) failing to address DPWES’s affirmative defense of
    employee misconduct; and 4) classifying citation 2, item 3 as willful because this classification is
    not supported by substantial evidence. Finally, DPWES asserts that the commissioner of DOLI
    impermissibly withheld documents from DPWES that supported the commissioner’s
    determination that several violations were willful. On cross-appeal, DOLI argues that the circuit
    court erred in vacating citation 2, item 4b where substantial evidence supported the
    commissioner’s decision.
    We hold that DPWES failed to preserve its objections that the circuit court erred by
    failing to address its affirmative defense of employee misconduct and the commissioner
    impermissibly withheld documentation from it that supported the willful violations because
    DPWES never made these arguments to the circuit court. Further, we affirm the circuit court’s
    decision to uphold DOLI’s determination that the space in question was a permit-required
    confined space, that there was substantial evidence proving employer knowledge, and that the
    classification of citation 2, item 3 as willful was supported by substantial evidence. Finally, we
    reverse the circuit court’s decision to vacate citation 2, item 4b because there is substantial
    evidence in the record to support the commissioner’s finding.
    I. BACKGROUND 1
    As an inspector in the Storm Water Management Division of DPWES, Phillip Miley was
    responsible for inspecting the internal structures of private and public wet pond facilities,
    underground retention facilities, manholes, catch basins, and risers. He inspected the internal
    structures of these facilities for blockages, cracks, and other structural faults. On August 1,
    2005, during the performance of his duties, Miley inspected a private wet pond facility in Fairfax
    1
    Because the parties are fully conversant with the record in this case and this
    memorandum opinion carries no precedential value, we recite only those facts and incidents of
    the proceedings as are necessary to the parties’ understanding of the disposition of this appeal.
    -2-
    County. Before entering the manhole at this location, Miley placed two cones near the manhole
    but did not place any barrier on the manhole. Miley then entered the manhole without an
    attendant present and, while inside, fell down a shaft that was ten feet, nine inches deep. 2 During
    the fall, Miley struck his head on a storm water valve and received cuts on the back of his head
    and abrasions on his right arm. Miley then crawled into another pipe, where he died from these
    injuries. Miley did not have any communications equipment with him and was, therefore, unable
    to summon any assistance.
    Gregory Pappas, a compliance officer with DOLI, investigated the fatality and
    determined that the confined space that Miley was inspecting when he died contained or had the
    potential to contain several safety hazards: falls, engulfment, atmospheric, and other hazards
    (i.e., being struck by objects falling or being thrown into the open manhole). Pappas learned
    from DPWES employees, including safety analyst Dean Blackwell, that because DPWES had a
    program in place to evaluate potential hazards in confined spaces on public but not private land,
    the wet pond that Miley entered on August 1, 2005 was not inspected for hazards before or
    during his entry. Pappas’s investigation revealed that Miley was not equipped to test for
    atmospheric hazards. Pappas further learned from Tim Fink, an engineering technician with
    DPWES, that prior to Miley’s death, DPWES employees routinely “[broke] the plane” of
    confined spaces to take photographs, but employees received no training on how to do so. 3
    2
    Miley entered similar spaces at least twenty-two times in the year preceding his death,
    but the permits associated with those entries do not indicate that an attendant was present for all
    of those entries. Photographs taken during some of those entries and other records associated
    with those entries, however, reveal that an attendant was present for some entries.
    3
    By “breaking the plane,” these employees entered the confined space in violation of
    VOSH regulations as the regulations consider “entry” to have occurred as soon as any part of the
    entrant’s body breaks the plane of an opening into the space.
    -3-
    Following Pappas’s investigation, DOLI determined that DPWES violated the provisions
    of the VOSH standards and issued numerous serious and willful citations against DPWES on
    January 20, 2006. The DPWES requested an informal fact-finding conference, which was held
    on May 22 and 23, 2007 before Ellen Marie Hess, a hearing officer for DOLI. On August 17,
    2007, Hess submitted the results and recommendations of her fact finding to the commissioner.
    Hess recommended that the commissioner vacate two violations, reduce three others from willful
    to serious, and uphold the remaining twenty violations. The DOLI vacated four additional
    violations. The commissioner accepted the results and recommendations as the final agency
    decision on September 12, 2007. In so doing, DOLI determined that the space Miley entered
    was a permit-required confined space, that DPWES knew or should have known that employees
    were entering permit-required confined spaces in violation of VOSH’s regulations, that DPWES
    employees were not provided with required safety equipment, that DPWES policies and forms
    were deficient, and that the employees’ proficiencies were not evaluated as required.
    DPWES appealed the agency’s final decision to the circuit court and alleged that DOLI’s
    decisions lacked substantial evidence to support them. In a letter opinion, the circuit court held
    that “a reasonable mind would accept the facts set forth in the record as substantial evidence to
    support DOLI’s conclusion regarding all of the violations” except two violations that the circuit
    court then vacated.
    Specifically, the circuit court held that under 29 C.F.R. § 1910.146, a permit-required
    confined space is any space that has one or more of the following characteristics:
    (1) contains or has a potential to contain a hazardous atmosphere;
    (2) contains a material that has the potential for engulfing the
    entrant;
    -4-
    (3) has an internal configuration such that the entrant could be
    trapped or asphyxiated by inwardly converging walls or by a floor
    which slopes downward and tapers to a smaller cross-section; or
    (4) contains any other recognized safety or health hazard.
    The court concluded that there was substantial evidence in the record to support the finding that
    the wet pond facility was a permit-required confined space. The court specifically cited Pappas’s
    testimony that among the hazards present or potentially present at the site Miley entered were
    wild animals, slip hazards, engulfment hazards, fall hazards due to the unguarded shaft, and
    explosions due to flammable gasses. The court stated that, contrary to appellant’s assertions, a
    reasonable mind could conclude that a fall hazard was not the only hazard present at the site.
    Thus, the circuit court held that there was substantial evidence to support the agency’s
    determination that this space was a permit-required confined space.
    The circuit court also found that interviews in which DPWES employees admitted
    violations they committed and knowledge of other employee violations revealed that DPWES
    failed to review permits that disclosed violations and provided substantial evidence that DPWES
    knew or should have known about the violations by employees. The circuit court held that there
    was substantial evidence supporting the characterization of citation 2, item 3 as willful because
    DPWES knew or should have known that employees entered permit-required confined spaces
    without an attendant present and that DPWES systematically failed to implement this standard.
    Finally, the circuit court vacated citation 2, item 4b because it found that there was not
    substantial evidence in the record to prove that Blackwell did not review the permit-required
    confined space program annually.
    -5-
    II. ANALYSIS
    A. Preliminary Issues
    DPWES presents five questions in this appeal. We will initially dispose of those
    questions presented that were not adequately preserved for appeal and, therefore, will not be
    considered. The rules of our Court provide that
    [n]o ruling . . . will be considered as a basis for reversal unless the
    objection was stated together with the grounds therefor at the time
    of the ruling, except for good cause shown or to enable the Court
    of Appeals to attain the ends of justice.
    Rule 5A:18. This rule exists so that the circuit court is alerted to possible error and is afforded
    the opportunity to “consider the issue intelligently and take any corrective actions necessary to
    avoid unnecessary appeals, reversals and mistrials.” Martin v. Commonwealth, 
    13 Va. App. 524
    ,
    530, 
    414 S.E.2d 401
    , 404 (1992) (citing Campbell v. Commonwealth, 
    12 Va. App. 476
    , 480, 
    405 S.E.2d 1
    , 2 (1991) (en banc)).
    DPWES argues that the circuit court committed reversible error when it failed to address
    DPWES’s affirmative defense of employee misconduct. DPWES also contends that the
    commissioner impermissibly withheld documentation from DPWES supporting the willful
    violations. Though DPWES made both of these arguments to the agency, DPWES did not make
    either of these arguments in its memorandum of law in support of its petition for appeal to the
    circuit court and the circuit court did not rule on either argument in its letter opinion. Therefore,
    we find that these issues were not properly preserved for appeal and we decline to consider them.
    Though this Court may invoke the ends of justice or good cause shown exceptions to consider a
    matter not raised below, DPWES does not ask us to do so and we will not do so sua sponte.
    Edwards v. Commonwealth, 
    41 Va. App. 752
    , 761, 
    589 S.E.2d 444
    , 448 (2003) (en banc).
    -6-
    B. Substantive Issues
    1. Standard of Review
    On appeal, we review “the facts in the light most favorable to sustaining” the agency’s
    decision. Atkinson v. Virginia Alcoholic Beverage Control Commission, 
    1 Va. App. 172
    , 176,
    
    336 S.E.2d 527
    , 530 (1985). To do so, we “take due account of the presumption of official
    regularity, the experience and specialized competence of the agency, and the purposes of the
    basic law under which the agency has acted.” Code § 2.2-4027. Review of an agency’s factual
    findings “is limited to determining whether substantial evidence in the agency record supports its
    decision.” Avante at Lynchburg, Inc. v. Teefey, 
    28 Va. App. 156
    , 160, 
    502 S.E.2d 708
    , 710
    (1998). “[T]he burden is upon the appealing party to demonstrate error.” Carter v. Gordon, 
    28 Va. App. 133
    , 141, 
    502 S.E.2d 697
    , 700-01 (1998); see also Code § 2.2-4027. “The reviewing
    court may reject the agency’s findings of fact only if, considering the record as a whole, a
    reasonable mind would necessarily come to a different conclusion.” Johnston-Willis v. Kenley,
    
    6 Va. App. 231
    , 242, 
    369 S.E.2d 1
    , 7 (1988) (emphasis added).
    “[W]here the question involves an interpretation which is within the specialized
    competence of the agency and the agency has been entrusted with wide discretion by the General
    Assembly, the agency’s decision is entitled to special weight in the courts.” Id. at 244, 369
    S.E.2d at 8.
    The rationale of the statutory scheme is that the [administrative
    agency] shall apply expert discretion to matters coming within its
    cognizance, and judicial interference is permissible only for relief
    against the arbitrary or capricious action that constitutes a clear
    abuse of the delegated discretion. The reviewing judicial authority
    may not exercise anew the jurisdiction of the administrative
    agency and merely substitute its own independent judgment for
    that of the body entrusted by the Legislature with the
    administrative function.
    -7-
    Id. (quoting Virginia Alcoholic Beverage Control Commission v. York Street Inn, Inc., 
    220 Va. 310
    , 315, 
    257 S.E.2d 851
    , 855 (1979)). The trial court may reverse the administrative agency’s
    interpretation only if the agency’s construction of its regulation is arbitrary and capricious or
    fails to fulfill the basic purpose of the law under which the agency acts. Id. at 246, 369 S.E.2d at
    9.
    2. Whether there is Substantial Evidence to Support the Finding that the
    Space Miley Entered was a Permit-Required Confined Space
    Initially, DPWES contends that the record does not provide substantial evidence that the
    space that Miley entered was a permit-required confined space because the trial court relied on
    Pappas’s “erroneous, unsubstantiated and speculative” testimony and disregarded the testimony
    of DPWES’s expert, Stuart Stein. 4 DPWES makes three arguments in support of this position.
    First, DPWES contends that its expert testified that there was no engulfment hazard at this site.
    Second, DPWES asserts that the risk of falling is not a recognizable hazard. 5 Third, DPWES
    argues that because Pappas did not specifically identify a hazard, this could not be considered a
    permit-required confined space. Based on these arguments, DPWES contends that the court
    erroneously determined that the space was a permit-required confined space and, therefore, the
    4
    Without citation to the record, DPWES also contends that the circuit court “disregarded
    the federal OSHA compliance directives and agency letters of interpretation regarding 29 C.F.R.
    1910.146, which govern enforcement of the standard nationwide.”
    5
    The Federal Occupational Safety and Health Act (“OSHA”) regulates conditions in
    private industry workplaces which affect worker safety and health. The Virginia Occupational
    and Safety Health Program (“VOSH”) is required under OSHA to maintain and enforce an
    OSHA program standard that is “at least as effective as” the federal standard. See 29 C.F.R.
    § 1902.37(b)(4). Although the federal Occupational Safety and Health Administration has
    construed its regulations in an interpretation letter to not require a permit for a space where the
    only hazard potentially present was falling into the space, this interpretation is not binding on our
    Commonwealth as VOSH may implement more stringent standards. Here, the Attorney General
    argued that Virginia has defined a fall as a hazard but presented nothing in support of this
    argument. As the risk of falling through the open manhole cover is not the only hazard
    potentially present at the site Miley inspected on the day he died, we need not address whether
    the risk of falling into a hole is itself enough to require a permit in Virginia.
    -8-
    following citations are invalid: citation 1, items 1b, 1c, 1d, 2a through 2n, 3a, 3b, 4a, 4b, 4c, 5a,
    5b, and citation 2, items 1, 2, 3a, 3b, 3c, and 4. The commissioner responds that based on the
    record, a reasonable mind would not necessarily conclude that there were not sufficient hazards
    present or potentially present at the wet pond that Miley entered for it to qualify as a
    permit-required confined space.
    The hearing officer and the commissioner found by a preponderance of evidence that the
    space Miley entered was a permit-required confined space. Specifically, the hearing officer
    found that the space contained or had the potential to contain fall hazards, engulfment hazards,
    and other hazards. Based on the agency record, the circuit court concluded that the space posed
    the potential hazard of slips, falls, engulfment hazards, wild animals, and explosions from
    flammable gasses. The circuit court rejected DPWES’s argument that a fall is not a hazard.
    Assuming without deciding that a fall hazard is not a recognized hazard, there is ample evidence
    in the record upon which the agency based its determination and the circuit court concluded that
    “considering the record as a whole, a reasonable mind would [not] necessarily come to a
    different conclusion.” Johnston-Willis, 6 Va. App. at 242, 369 S.E.2d at 7.
    It is undisputed that the wet pond facility Miley was inspecting at the time of his death
    was a “confined space.” 6 Therefore, we turn to whether it is a confined space that requires a
    permit. A “permit-required confined space” is defined as a confined space with at least one of
    the following characteristics:
    (1) Contains or has a potential to contain a hazardous atmosphere;
    (2) Contains a material that has the potential for engulfing an
    entrant;
    6
    A confined space “[i]s a space large enough that an employee can bodily enter the space
    and perform work[,]” with limited or restricted means of entry or exit and “is not designed for
    continuous employee occupancy.” 29 C.F.R. § 1910.146(b).
    -9-
    (3) Has an internal configuration such that an entrant could be
    trapped or asphyxiated by inwardly converging walls or by a floor
    which slopes downward and tapers to a smaller cross-section; or
    (4) Contains any other recognized serious safety or health hazard.
    29 C.F.R. § 1910.146(b).
    DPWES relies heavily on the testimony of its expert in support of its argument that none
    of the hazards delineated by DOLI’s investigator, Pappas, existed. Initially, it should be noted
    that not all of the dangers need to have been identified nor actually exist for a space to be a
    permit-required confined space. The regulations only require that some hazards be “potential.”
    Thus, DPWES’s argument fails for several reasons. First, DPWES’s own employee, Blackwell,
    told Pappas that the space in question was a permit-required confined space. Moreover, in
    addition to Blackwell’s admission, “[t]he credibility of the witnesses and the weight accorded the
    evidence are matters solely for the fact finder who has the opportunity to see and hear that
    evidence as it is presented.” Sandoval v. Commonwealth, 
    20 Va. App. 133
    , 138, 
    455 S.E.2d 730
    , 732 (1995).
    As previously stated, Pappas testified that the space was a permit-required confined space
    because, inter alia, there was the potential for engulfment hazards and other recognized safety
    and health hazards. Regarding the engulfment hazard, Pappas further opined that there was a
    potential engulfment hazard created by the fact that the private structures are only inspected
    every five years. According to Pappas, because of this length of time between inspections, the
    walls could crack allowing water to come through to the dry side. DPWES’s expert did not
    totally disagree with this position testifying that “certainly if you had a structural failure in the
    wall between the wet side and the dry side, then you could have a potential engulfment hazard.”
    As it cannot be said that Pappas’s testimony was inherently incredible, the hearing officer was
    entitled to accept his testimony regarding the existence or potential existence of hazards.
    - 10 -
    Pappas also testified in detail about what should have been done to test the air quality in
    the space that Miley entered. From this testimony, the fact finder could infer that this space
    contained the potential for atmospheric hazards. In fact, when questioned regarding the
    atmospheric hazard, DPWES’s own expert, Stein, testified that even before they put a camera
    down into a hole to take a picture (i.e., break the plane), it is standard procedure to test the
    atmosphere because there might be a problem. This procedure supports Pappas’s conclusion that
    an atmospheric hazard could still be potentially present, even for one who is not physically going
    into the hole.
    Finally, the directives issued by the United States Department of Labor (the Department)
    regarding the application of permit-required confined space standards support the
    commissioner’s position. In response to a question regarding the scope of the phrase “any other
    recognized serious safety and health hazard,” the Department stated that other hazards may
    include electrical hazards, rodents, snakes, spiders, poor visibility, wind, weather, or insecure
    footing. The Department opined that the list was only illustrative of a general range of confined
    space hazards that could, but would not necessarily always, constitute a hazard that would
    present an immediate danger to the life and health such that “permit space” protection would be
    required. In recognizing without deciding that such conditions could be covered, the Department
    concluded that the employer must address such potential exposures. One with specialized
    competence could consider the possibility of this broad range of “other hazards” as a whole and
    conclude that there existed the sort of “other recognized serious safety or health hazard” included
    within the definition of a permit-required confined space in 20 C.F.R. § 1910.146(b).
    As we have previously stated, “[t]he construction which an administrative agency gives
    to its regulation, if reasonable, is entitled to great deference.” Virginia Real Estate Board v.
    Clay, 
    9 Va. App. 152
    , 160, 
    384 S.E.2d 622
    , 627 (1989) (holding that “the trial court erred in its
    - 11 -
    interpretation of Regulation 8.2(36) by substituting its construction of the regulation for the
    Board’s reasonable interpretation . . . [and] by failing to defer to the experience and specialized
    competence of the Board in interpreting the regulation which it promulgated.”). Given the nature
    of the space at issue and the hazards present or potentially present, we defer to DOLI’s
    specialized competence in determining whether this space is a permit-required confined space.
    Further, because it cannot be said on the face of this record that a reasonable person would
    necessarily come to a different conclusion than the agency did or that the agency’s specialized
    interpretation of its regulation is arbitrary and capricious, we do not find that the circuit court
    erred in finding substantial evidence that the space in question was a permit-required confined
    space.
    3. Whether there is Substantial Evidence to Support the Circuit Court’s Judgment
    that the Commissioner Met his Burden of Proving Employer Knowledge
    A “‘serious violation’ means a violation deemed to exist in a place of employment if
    there is a substantial probability that death or serious physical harm could result from a condition
    which exists, or from one or more practices, means, methods, operations, or processes which
    have been adopted or are in use, in such place of employment unless the employer did not, and
    could not with the exercise of reasonable diligence, know of the presence of the violation.” Code
    § 40.1-49.3 (emphasis added). “[T]he commissioner’s burden of proof may be met upon a
    showing that [the employer] should have known of the violation in the exercise of reasonable
    diligence.” Magco of Maryland, Inc. v. Barr, 
    33 Va. App. 78
    , 85, 
    531 S.E.2d 614
    , 617 (2000).
    DPWES argues that the circuit court erred in finding that the commissioner met his
    burden of proving by a preponderance of the evidence that the employer had “actual or
    constructive knowledge” of the violations because it presented compelling evidence that its
    policy prohibited the actions that Miley and other employees took. DPWES also contends that
    the commissioner contradicts his own argument that information contained in DPWES permits
    - 12 -
    proves that DPWES knew or should have known about the violations by also arguing that
    DPWES failed to review its permits. 7 Essentially, DPWES argues: 1) although there was ample
    evidence in our files from which we knew or should have known that our employees violated our
    policies with impunity on a regular basis, because we had a policy prohibiting such actions, we
    cannot be held responsible; and 2) although we were required to review our records to ensure
    compliance, our failure to do so excuses any other violation. Neither argument is persuasive.
    Specifically, to support the citations that DPWES challenges on appeal to our Court, the
    record must contain substantial evidence that DPWES knew or should have known 1) that its
    measures to prevent employees from entering permit-required confined spaces were not
    effective, 2) that DPWES’s permit-required confined space program did not include all
    permit-required confined spaces, 3) that its forms were deficient, 4) that the pre-entry
    verification required for permit-required confined spaces was not done nor was it verified that
    the space was acceptable for occupation throughout the duration of the authorized entry at the
    space Miley entered on August 1, 2005, and 5) that DPWES failed to establish employee
    proficiency. The record here, both through DPWES’s documents and employee admissions,
    provides substantial evidence such that it cannot be said that a reasonable person would
    necessarily reach a different conclusion than the commissioner did about whether DPWES knew
    or should have known of the violations. 8
    7
    Though the commissioner contends that these questions are waived because DPWES
    failed to specifically state to which citation(s) this question presented applied, it is clear that this
    question subsumes the employer knowledge requirement for each citation and, therefore, this
    Court does not find that DPWES waived this issue through its framing of the question presented.
    That said, DPWES made arguments on appeal as to only seven items: citation 1, items 1a, 1d,
    2a, 2c, 2e, 4b, and 4c. Therefore, we only review whether the record contains substantial
    evidence as to those seven items.
    8
    Because the question of whether DPWES knew or should have known of the violations
    is not one that falls within the specialized competence of the agency, we afford deference only to
    DOLI’s factual findings and not its interpretations.
    - 13 -
    First, although the record does not clearly show that DPWES had actual knowledge that
    Miley was violating entry rules regarding private permit-required confined spaces, the record
    contains ample evidence from which one could conclude that DPWES should have known that
    its measures to prevent employees from entering permit-required confined spaces in violation of
    its policies were ineffective. For example, in direct contravention of DPWES’s argument that
    there was no evidence that Miley entered private permit-required confined spaces is a chart
    entered into evidence at the informal fact-finding hearing by DOLI as Petitioner’s Exhibit M
    labeled “Confined Space Entry Permits by Phil Miley.” The first entry on that document, dated
    October 28, 2004, indicates an entry by Miley into a private confined space. The document also
    indicates that the entry was unaccompanied. Despite DPWES’s argument that it had policies
    prohibiting certain acts, DPWES’s own documentation indicates that, on a routine basis,
    employees were not following policy and that DPWES took no preventative action to stop
    further rule violations.
    Further, VOSH regulations provide that an inspector should not enter a permit-required
    confined space without an attendant. Yet, the evidence indicated that Miley and others routinely
    entered such spaces without an attendant. Specifically, Fink, a DPWES engineering technician,
    provided substantial evidence from which the commissioner could find that when an attendant
    was present, the attendant also signed the confined space entry permit. Because no one else
    signed Miley’s permits, it was reasonable to infer that no one else was present when Miley
    entered. Clearly, Miley was entering both private and public permit-required confined spaces
    and was doing so unaccompanied prior to his death. This information was available to DPWES
    in its confined space entry permits.
    Moreover, testimony from DPWES employees provides substantial evidence that
    DPWES should have known that Miley was not the only employee entering permit-required
    - 14 -
    confined spaces in violation of DPWES policy. Fink testified that on occasion he entered
    manholes unaccompanied. Fink also indicated that it was routine for employees to remove the
    manhole cover and reach in to take photographs, thereby breaking the plane. Blackwell
    acknowledged that it is DPWES’s policy for its employees to take pictures of the internal
    structures of confined spaces from the outside by sticking their hands and arms into the space.
    As previously stated, this practice was a clear violation of VOSH regulations that considered an
    “entry” to have occurred as soon as any part of the entrant’s body broke the plane of the space.
    Therefore, even if Blackwell did not actually know that this practice violated the regulation,
    because the regulation is clear and unambiguous, he should have known.
    Second, the record also contains substantial evidence to support the conclusion that
    DPWES knew or should have known that permit-required confined spaces on private land were
    not being evaluated. Indeed, Blackwell admitted that DPWES had a program to evaluate
    confined spaces to determine whether they required permits before entry, but DPWES did not
    include private facilities in this evaluation. This admission, combined with the evidence that
    DPWES knew or should have known that its employees were violating procedures, enabled the
    agency and the circuit court to conclude that there was substantial evidence that DPWES knew
    that not all facilities were being examined in compliance with established VOSH regulations.
    Third, as previously mentioned, the fact that DPWES knew or should have known that its
    employees were entering permit-required confined spaces on private property in violation of its
    policies. DPWES also knew, as Blackwell admitted, that its permit-required confined space
    program did not apply to such spaces on private property. From this, the agency had substantial
    evidence before it to support its conclusion that DPWES’s forms, which only applied to facilities
    on public land, were deficient.
    - 15 -
    Fourth, Blackwell’s admission that a pre-entry verification was not done on the site Miley
    entered on August 1, 2005 provided the agency and the circuit court with substantial evidence of
    employer knowledge in support of this violation. Moreover, substantial evidence, in the form of
    Pappas’s testimony that there was no gas meter at the site and Blackwell’s admission that the
    space was not evaluated prior to Miley’s entry, supports the conclusion that DPWES knew or
    should have known that it does not verify “that conditions in the permit-required confined space
    are acceptable for entry throughout the duration of an authorized entry.”
    Fifth, the agency and the circuit court found substantial evidence in the record to prove
    that DPWES failed to “establish employee proficiency” by accepting the fact finder’s decision to
    credit the testimony of Miley’s supervisor, Crawford, who admitted that he did not check
    employee proficiencies on gas meters over Blackwell’s testimony that the supervisors tested the
    employee’s proficiencies using the gas meters.
    Finally, DPWES contends that Blackwell’s admission that, in the performance of his
    duties as a DWPES safety analyst, he did not review the cancelled confined space permits to
    determine whether there were deficiencies that needed to be addressed through training, negates
    employer knowledge. This argument, however, is without merit as the standard requires that the
    employer knew or should have known through reasonable diligence. Certainly, reviewing
    permits as required would have enabled DPWES to learn that its employees were violating its
    policies, satisfying the knowledge requirement for a serious violation. However, even if they did
    not review the permits, the information was readily available to them as it was in their system,
    satisfying the requirement that with reasonable diligence they should have known. Therefore,
    the circuit court correctly found substantial evidence that the employer should have known about
    the deficiencies in its program and provided training to remedy those issues.
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    4. Whether the Circuit Court’s Judgment that Citation 2, Item 3 is Properly Classified
    as Willful is Supported by Substantial Evidence
    DPWES next asserts that the circuit court’s classification of citation 2, item 3 as willful is
    not supported by substantial evidence in the record. A willful violation is
    a violation deemed to exist in a place of employment where (i) the
    employer committed an intentional and knowing, as contrasted
    with inadvertent, violation and the employer was conscious that
    what he was doing constituted a violation; or (ii) the employer,
    even though not consciously committing a violation, was aware
    that a hazardous condition existed and made no reasonable effort to
    eliminate the condition.
    16 VAC 25-60-10. In Dept. of Professional and Occupational Regulation, Board of Asbestos
    and Lead v. Abateco Services, Inc., 
    33 Va. App. 473
    , 480-81, 
    534 S.E.2d 352
    , 356 (2000), aff’d
    upon rehearing en banc, 
    35 Va. App. 644
    , 
    547 S.E.2d 529
     (2001), we held that Abateco
    Services’s failure to produce records upon request, when it had a statutory duty to do so,
    constituted a willful violation despite the fact that Abateco Services relied in good faith on
    advice of counsel in refusing to disclose the records. We noted that “good faith” and
    “willfulness” are not mutually exclusive terms. Id. at 480, 534 S.E.2d at 356. This Court
    defined “willful” in a non-criminal context “as denoting an act that is intentional, knowing, or
    voluntary.” Id. “In the context of the federal Occupational Safety and Health Act (OSHA),
    ‘willful’ has been defined as ‘an intentional disregard of, or plain indifference to, OSHA
    requirements.’” Id. (quoting Reich v. Trinity Indus., Inc., 
    16 F.3d 1149
    , 1152 (11th Cir. 1994)).
    Here, the circuit court concluded that there was substantial evidence that DPWES acted
    willfully as to the violation of citation 2, item 3, even if DPWES clearly did not act in bad faith.
    The court so ruled because it determined that the record revealed that DPWES was aware that
    Miley and other employees entered the permit-required confined spaces without an attendant
    present. The court concluded that “[a] reasonable mind could conclude that DPWES’[s]
    indifference to compliance of the enumerated regulations is indicative of the agency’s ‘willful’
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    non-compliance.” As previously discussed, the agency’s determination that the space Miley
    entered was a permit-required confined space was neither arbitrary nor capricious. Because it
    cannot be said that a reasonable person would necessarily reach a different conclusion based on
    this record, the circuit court did not err in affirming the agency’s determination.
    5. Whether the Circuit Court Erred in its Decision to Vacate Citation 2, Item 4b
    On appeal, the commissioner assigns cross-error to the circuit court’s decision to vacate
    citation 2, item 4b. In citation 2, item 4b, the agency alleged that DPWES willfully violated 29
    C.F.R. § 1910.146(d)(14), which requires that the employer must “review the permit space
    program . . . within one year after each entry and revise the program as necessary, to ensure
    employees participating in the entry operation are protected from permit space hazards.” The
    commissioner asserts that the record contains substantial evidence that the cancelled permits
    retained by DPWES contained numerous deficiencies that had not been corrected. The
    commissioner contends that because the standard of review requires that the circuit court review
    the evidence in the light most favorable to sustaining the agency’s determination, the circuit
    court erred in vacating this citation.
    As noted above, on appeal, the agency’s factual findings must be upheld unless a
    reasonable mind would necessarily reach a different result and we defer to an agency’s
    specialized competence in interpreting regulations where the agency’s interpretation is not
    arbitrary and capricious. Here, the circuit court determined that this citation contained two parts:
    1) annual review of the permits, and 2) revisions to the program as necessary to protect
    employees. The circuit court held that the record lacked substantial evidence to support this
    citation with regard to the first part, annual review. The court found substantial evidence in the
    record to support the second part of the citation that alleged that DPWES did not revise the
    program as necessary. The court determined that because this is a single citation, the
    - 18 -
    commissioner must prove both parts with substantial evidence. Because the record is unclear
    whether the program was reviewed within one year after each entry, the circuit court concluded
    that the citation was unsupported by substantial evidence, and the court vacated the citation.
    During the course of his investigation, Pappas learned that there were numerous
    deficiencies in DPWES’s permits, including no space to indicate the purpose for entry or
    potential hazards. Moreover, the record contains substantial evidence from which the fact finder
    could infer that the annual reviews to discover these deficiencies were not conducted.
    Specifically, the fact finder could infer, as it did, that neither Blackwell nor DPWES was
    reviewing the permits annually because the deficiencies were never corrected. Moreover, Pappas
    testified to the hearing officer that Blackwell admitted that he did not review the permits. For the
    circuit court to overturn the agency’s decision, the circuit court would have had to have found
    that a reasonable mind would necessarily conclude, based on this record, that DPWES was
    conducting annual reviews. It cannot be said that a reasonable mind would necessarily reach the
    opposite conclusion than the agency did or that the agency’s interpretation was arbitrary and
    capricious. Therefore, we reverse the circuit court’s decision to vacate this citation and remand
    to the circuit court for entry of an order consistent with this opinion.
    III. CONCLUSION
    For these reasons, we determine that DPWES’s arguments that the circuit court erred in
    not considering the affirmative defense of employee misconduct and its argument that the agency
    intentionally withheld willful documentation are procedurally barred. We further hold that there
    is substantial evidence in the record to support the agency’s decision that the space Miley entered
    was a permit-required confined space, that DPWES knew or should have known about the
    violations, and that DPWES’s violation in citation 2, item 3 was willful. Finally, we conclude
    - 19 -
    that the circuit court erred in vacating citation 2, item 4b as it cannot be said that a reasonable
    mind would necessarily reach a different conclusion than the agency.
    Affirmed, in part,
    and reversed and
    remanded, in part.
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