Lisa Cummings, Dba Mod Investigations v. Wa State Department Of Licensing ( 2015 )


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    LISA CUMMINGS, dba MOD                               No. 72162-3-1                ar
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    INVESTIGATIONS,                                                                   —
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    WASHINGTON STATE DEPARTMENT                          UNPUBLISHED
    OF LICENSING,
    FILED: June 1,2015
    Respondent.
    )
    Cox, J. — Lisa Cummings appeals the superior court order affirming the
    final order of the Director of the Department of Licensing. The findings and
    conclusions on which the order is based establish that Cummings violated
    multiple governing statutes by engaging in certain activities as a private
    investigator. The order revokes her private investigator and private investigator
    agency principal licenses for eight years.
    The challenged findings are supported by substantial evidence and the
    findings support the conclusions of law. The Director properly applied the law.
    And Cummings fails in her burden to show that the Director acted in an arbitrary
    and capricious manner in imposing the eight year sanction. We affirm.
    No. 72162-3-1/2
    Cummings opened MOD Investigations with a partner in March 2011. She
    worked as a part-time investigator and as a "Clarity coach" at her life coaching
    business, Clarity Coaching. After her partnership ended, Cummings remained
    at MOD Investigations and later obtained her private investigator agency
    principal license.
    In May 2011, Cummings met Shaun Duncan. She began working with
    him as a Clarity coach. This involved a long interview process and meetings
    once or twice a week. Cummings did not receive payment for this work.
    Duncan had been in a domestic relationship with Christine Peddle for
    approximately three years. They had one child together. The termination of their
    relationship was contentious and involved custody issues, allegations of
    domestic violence, and litigation. Duncan discussed with Cummings the ending
    of his relationship with Peddle. In May and June 2011, several protection orders
    were entered on behalf of Peddle, against Duncan.
    In late June 2011, Cummings installed a GPS device on Peddle's car.
    The device remained on Peddle's car from June to September. During this time,
    Cummings did not notify law enforcement that she had installed it. Peddle's
    private investigator eventually discovered the device, and police authorities later
    determined that Cummings owned it.
    In January 2012, Peddle commenced an administrative proceeding with
    the Department of Licensing against Cummings and her former business partner.
    She alleged that Cummings owned a GPS device that was installed on her
    vehicle and that Cummings or her partner were following Peddle and reporting
    No. 72162-3-1/3
    the information to Duncan. Peddle further alleged that she saw Cummings and
    her partner in court with Duncan at a custody and domestic violence hearing.
    The Department conducted an investigation. Following the investigation,
    the Department issued a statement of charges alleging that Cummings violated
    RCW 18.165.160(11) and RCW 18.235.130(1), (4), (8), and (10). The
    Department requested sanctions of an eight year revocation of Cummings's
    private investigator license and her private investigator agency principal license.
    Cummings denied the allegations and requested an administrative hearing.
    An administrative hearing was held over three days in late March 2013.
    Following the hearing, the Administrative Law Judge (ALJ) entered findings of
    fact, conclusions of law, and an initial order affirming both the statement of
    charges and the Department's eight year sanction.
    Cummings petitioned the Director of the Department for review of the
    ALJ's decision. The Director entered a final order adopting the ALJ's findings
    and conclusions and affirming the statement of charges and the sanction.
    Cummings petitioned King County Superior Court for judicial review of the
    Director's final order. The superior court affirmed.
    Cummings appeals.
    ADMINISTRATIVE PROCEDURE ACT
    Our review of an agency action is governed by the Administrative
    Procedure Act (APA), chapter 34.05 RCW.1 We review the Director's final order,
    1 Olympic Healthcare Servs. II LLC, v. Dep't of Soc. & Health Servs., 
    175 Wn. App. 174
    , 180, 
    304 P.3d 491
     (2013).
    No. 72162-3-1/4
    not the ALJ's decision or the superior court's order.2 We review the record
    before the agency.3
    The party challenging the agency's action bears the burden of
    demonstrating its invalidity.4 RCW 34.05.570(3) provides several grounds for
    which a reviewing court shall reverse an administrative decision. The reviewing
    court grants relief from an agency decision if it determines that the Director
    erroneously interpreted or applied the law, the order is not supported by
    substantial evidence, or the order is arbitrary or capricious.5
    We review conclusions of law de novo.6 We review challenged findings of
    fact for substantial evidence.7 Unchallenged findings are verities on appeal.8
    FINDINGS
    Cummings first argues that substantial evidence does not support several
    of the Director's findings of fact. Specifically, she challenges the finding that she
    had a private investigator-client relationship with Duncan and the finding that she
    2JdLat181.
    3 Tapper v. Emp't Sec. Dep't, 
    122 Wn.2d 397
    , 402, 
    858 P.2d 494
     (1993).
    4 RCW 34.05.570(1 )(a).
    5 RCW 34.05.570(3)(d), (e), (i).
    6 Olympic Healthcare Servs. II, 175 Wn. App. at 181.
    7 Hickethier v. Dep't of Licensing, 
    159 Wn. App. 203
    , 210, 
    244 P.3d 1010
    (2011).
    8 Tapper, 
    122 Wn.2d at 407
    .
    No. 72162-3-1/5
    knew about the no-contact orders and their contents.9 We conclude that
    substantial evidence in the record supports these findings.
    "Agency findings of fact will be upheld if supported by evidence that is
    substantial when viewed in light of the whole record before the court."10
    "Substantial evidence is evidence in sufficient quantum to persuade a fair-minded
    person of the truth of the declared premises."11
    The reviewing court views "'the evidence and the reasonable inferences
    therefrom in the light most favorable to the party who prevailed in the highest
    forum that exercised fact-finding authority,'" which "'necessarily entails
    acceptance of the fact-finder's views regarding the credibility of witnesses and
    the weight to be given reasonable but competing inferences.'"12 "We will not
    'disturb findings of fact supported by substantial evidence even if there is
    conflicting evidence.'"13
    Here, as an initial matter, the Department argues that this court should
    treat the challenged findings as verities because Cummings does not properly
    assign error to them. But the Rules of Appellate Procedure "allow appellate
    9 See Appellant's First Amended Opening Brief at 9-20.
    10 William Dickson Co. v. Puqet Sound Air Pollution Control Agency, 
    81 Wn. App. 403
    , 411, 
    914 P.2d 750
     (1996).
    11
    
    Id.
    12 
    Id.
     (quoting State ex rel. Lige &Wm. B. Dickson Co. v. County of Pierce,
    
    65 Wn. App. 614
    , 618, 
    829 P.2d 217
     (1992)).
    13 McClearv v. State, 
    173 Wn.2d 477
    , 514, 
    269 P.3d 227
     (2012) (quoting
    Merriman v. Cokelev, 
    168 Wn.2d 627
    , 631, 
    230 P.3d 162
     (2010)).
    No. 72162-3-1/6
    review of administrative decisions in spite of technical violations when a proper
    assignment of error is lacking but the nature of the challenge is clear and the
    challenged finding is set forth in the party's brief."14
    In this case, Cummings's brief clearly indicates that she challenges the
    finding that she had a private investigator-client relationship with Duncan as well
    as the finding that she knew about the no-contact orders. Further, the
    Department does not allege any prejudice from Cummings's failure to comply
    with the Rules of Appellate Procedure. Accordingly, we review these challenged
    findings.
    Private Investigator-Client Relationship
    First, Cummings argues that insufficient evidence supports the finding that
    she had an investigator-client relationship with Duncan. We disagree.
    The Director labeled this a credibility determination. In resolving the
    conflicting testimony, the Director expressly considered the "demeanor and
    motivation of the witnesses," the testimony, and the evidence.15 The Director
    made the following finding:
    [Cummings] performed investigative services on behalf of Mr.
    Duncan, and with knowledge of Mr. Duncan's domestic and
    custody situation. [Cummings] had the training and the means to
    carry out investigative services, and did so on behalf of Mr.
    Duncan. As such, I find that there was an active private
    investigator-client relationship, which included the communication
    of investigative information from [Cummings] to Mr. Duncan.[16]
    14 Ferry County v. Growth Mgmt. Hr'gs Bd., 
    184 Wn. App. 685
    , 725, 
    339 P.3d 478
     (2014).
    15 Clerk's Papers at 61.
    16 Id. at 64.
    No. 72162-3-1/7
    The Director relied on several other findings to support this determination.
    These findings are also supported by substantial evidence.
    The Director found that Cummings was aware of the "acrimonious
    relationship" between Duncan and Peddle, their ongoing custody dispute, and
    Duncan's fear that his child would be taken out of state by Peddle.17 Both
    Cummings and Duncan testified that Duncan shared information with Cummings
    regarding his relationship with Peddle. The Director also found that Cummings
    attended several court hearings related to Duncan's domestic situation with
    Peddle and that Duncan asked Cummings to attend some of the hearings. In a
    letter Cummings wrote to the Department, she admitted that she attended court
    hearings.
    Additionally, the Director found that Cummings engaged in private
    investigator work when she placed the GPS device on Peddle's car, accessed
    the information, and tracked Peddle's whereabouts. It was undisputed that
    Cummings owned the device. Both at trial and in her letter to the Department,
    Cummings admitted placing the GPS device on Peddle's car and accessing
    information from it. The Director also found that Cummings did not install GPS
    devices in her capacity as a Clarity coach. But she did engage in such behavior
    while working as a private investigator. Further, the Director found that
    Cummings identified herself as a private investigator to the Kirkland Municipal
    Court.
    17 Id. at 63.
    No. 72162-3-1/8
    Finally, the Director expressly relied on credibility determinations in finding
    that an investigator-client relationship existed. In particular, the Director found
    that Cummings's testimony that her relationship with Duncan was limited to a
    Clarity coach-client relationship "was not credible because she placed a GPS
    device on Ms. Peddle's car and carried out surveillance on a regular basis . . . ."18
    The Director also found that both Duncan's denial of Cummings's attendance at
    the hearings and his denial of the private investigator-client relationship were not
    credible. Additionally, the Director found that "it was not credible that
    [Cummings] placed the [GPS] device on Ms. Peddle's car solely for her concern
    for the child."19
    In sum, Cummings's knowledge of Duncan's contentious relationship with
    Peddle, her conduct of placing the GPS device on Peddle's car to track her
    movements, and the Director's credibility determinations, constitute substantial
    evidence to support the finding that Cummings and Duncan had an investigator-
    client relationship.
    Cummings points to other evidence in the record to support her assertion
    that she was not Duncan's private investigator. Specifically, she points to
    evidence that she was introduced to Duncan as a Clarity coach not a private
    investigator, her own testimony that she did not work as a private investigator for
    Duncan, and Duncan's testimony that he did not retain Cummings as a private
    investigator.
    1814 at 62.
    19 Id. at 63.
    No. 72162-3-1/9
    But "[w]e will not 'disturb findings of fact supported by substantial evidence
    even ifthere is conflicting evidence.'"20 And we take the evidence and the
    reasonable inferences therefrom in the light most favorable to the Department.
    This "'necessarily entails acceptance of the fact-finder's views regarding the
    credibility of witnesses and the weight to be given reasonable but competing
    inferences.'"21 In short, the fact that there is conflicting evidence in the record
    does not defeat the substantial evidence that supports the Director's findings.
    Cummings next points to testimony that this case lacks typical signs of an
    investigator-client relationship, such as a contract, receipts, a retainer, a client
    file, progress reports, or other documentation. But while such evidence may be
    typical, Cummings fails to cite any authority that the absence of such evidence is
    dispositive.
    Cummings asserts, "[P]lacing a GPS device on a car or otherwise tracking
    a person does not make someone a private investigator."22 But as the
    Department points out, if a person performs the functions and duties of a private
    investigator, then the person must be licensed.23 Thus, this argument does not
    advance Cummings's position.
    20 McClearv, 
    173 Wn.2d at 514
     (quoting Merriman. 
    168 Wn.2d at 631
    ).
    21 William Dickson Co, 81 Wn. App. at 411 (quoting State ex rel. Lige &
    Wm. B. Dickson Co., 
    65 Wn. App. at 618
    ).
    22 Appellant's First Amended Opening Brief at 15.
    23 See RCW 18.165.150(1), (2).
    No. 72162-3-1/10
    Finally, Cummings argues that the Director's findings on credibility "are not
    credibility determinations deserving of deference."24 She asserts that they are
    findings of fact subject to review. We read this record otherwise and need not
    further address this argument.
    Knowledge of No-Contact Orders
    Cummings next argues that insufficient evidence supports the finding that
    she knew about the no-contact orders and their contents. We disagree.
    The Director also labeled this a credibility determination. The Director
    expressly considered the demeanor and motivation of the witnesses, the exhibits,
    and the testimony and made the following finding:
    [Cummings] knew about the no-contact orders preventing Mr.
    Duncan from contacting Ms. Peddle and their child. Furthermore, I
    find that [Cummings] knew about the no-contact order(s) prior to
    placing the GPS device on Ms. Peddle's car. In fact, [Cummings]
    attended a hearing with Mr. Duncan at the King County Superior
    Court on June 24, 2013 [sic], where a no-contact order was
    discussed and issued. . . . [Cummings] admitted that she installed
    the GPS device at the end of June of 2011. [Cummings] is a
    licensed private investigator with an interest in cases involving
    missing children. Regardless of the initial nature of the relationship
    between [Cummings] and Mr. Duncan, it was not credible that Mr.
    Duncan did not disclose the information about custody issues, nor
    the existence of no-contact orders. Furthermore, [Cummings] knew
    that Mr. Duncan was arrested and in jail for alleged domestic
    violence. It was more likely than not, as a private investigator with
    even a limited background in criminal justice, that [Cummings]
    would have known about a no-contact order with the alleged victim
    of domestic violence (Ms. Peddle). Here, there was information
    about [Cummings's] presence at the courthouse and disputed
    testimony about whether [Cummings] actually attended the
    hearings or those portion[s] of the hearings when the no-contact
    orders were discussed. Because I find that [Cummings] knew
    about the no-contact orders, I do not need to determine whether
    24 Appellant's Reply Brief at 5.
    10
    No. 72162-3-1/11
    [Cummings] attended a hearing(s) or a portion of the hearing where
    the no-contact orders were discussed.[25]
    The Director relied on several other findings of fact to support this
    determination. They too are supported by substantial evidence.
    For example, the Director found that Duncan talked to Cummings about
    his child and told her he was concerned for his child's safety. Both Cummings
    and Duncan testified that Duncan expressed concern to Cummings that his child
    would be taken out of state. The Director also found that Cummings attended at
    least a portion of several court proceedings, including Duncan's arraignment
    pertaining to criminal domestic violence charges, and that protection orders are
    typically discussed in domestic violence cases. Cummings admitted, both at trial
    and in her letter to the Department, that she attended portions of court hearings
    involving Peddle and Duncan. These hearings concerned their domestic
    situation, custody issues, and no-contact orders.
    Further, the Director made several credibility determinations. Specifically,
    the Director found that because Cummings was present at court hearings and
    actively involved, her testimony regarding her lack of knowledge of the no-
    contact order was not credible. Further, the Director stated, "Because of the
    breadth of [Cummings's] knowledge about Mr. Duncan's domestic situation
    involving Ms. Peddle, I do not find Mr. Duncan's testimony that he did not talk
    about custody issues to [Cummings] credible."26
    25 Clerk's Papers at 60-61.
    26 Id. at 59-60.
    11
    No. 72162-3-1/12
    In short, the findings establishing Cummings's close relationship with
    Duncan, Cummings's presence at court hearings, and the Director's credibility
    determinations, provide substantial evidence to support the finding that
    Cummings knew about the no-contact orders.
    Cummings points to other evidence to support her assertion that she did
    not know about the orders, including Duncan's testimony that he did not see
    Cummings in the courtroom during the hearings, her own testimony that she did
    not know about the protection orders, and the investigator's testimony that he did
    not see Cummings present in the videotapes of the court hearings. But as we
    already discussed, the existence of contrary evidence does not show the
    absence of substantial evidence to support this challenged finding. The evidence
    discussed earlier was sufficient to support the finding, and this court does not
    reweigh evidence on appeal.
    CONCLUSIONS
    Cummings argues that the Department "failed to provide substantial
    evidence to support the elements of its case that [Cummings] violated RCW
    18.165.160(11) and RCW 18.235.130(1), (4), (8) and (10)."27 Because any one
    of the following violations would support a sanction and violation of all these
    statutes supports the sanctions in this case, we disagree.
    RCW 18.165.160(11)
    Cummings first contends that the Director erred by concluding that she
    violated RCW 18.165.160(11). We disagree.
    27 Appellant's First Amended Opening Brief at 3.
    12
    No. 72162-3-1/13
    Under RCW 18.165.160(11), the following is unprofessional conduct:
    Assisting a client to locate, trace, or contact a person when the
    investigator knows that the client is prohibited by any court order
    from harassing or contacting the person whom the investigator is
    being asked to locate, trace, or contact, as it pertains to domestic
    violence, stalking, or minor children.
    The Director properly concluded that Cummings violated this statute.
    As discussed earlier, substantial evidence supports the finding that an
    investigator-client relationship existed between Cummings and Duncan and that
    Cummings performed investigative services on behalf of Duncan when she
    placed the GPS device on Peddle's car and tracked her location. Thus,
    Cummings assisted Duncan, a client, to locate or trace Peddle. Further,
    substantial evidence supports the finding that Cummings knew that a court order
    prohibited Duncan from contacting Peddle. In sum, these findings are sufficient
    proof of unprofessional conduct under this statute.
    Cummings argues that there is not sufficient evidence that Duncan asked
    her to track Peddle. As we noted previously in this opinion, the Director found
    that "it was not credible that [Cummings] placed the [GPS] device on Ms.
    Peddle's car solely for her concern for the child."28 This express finding implies
    that Duncan asked Cummings to track Peddle as part of her investigative duties.
    Her argument that there is insufficient evidence to show that Duncan asked her
    to track Peddle is unpersuasive and we reject it.
    Cummings argues that "[m]erely placing a GPS [device] on another's car
    cannot rise to 'assisting' without more as [she] could have been engaged in the
    28 Clerk's Papers at 63.
    13
    No. 72162-3-1/14
    activity for her own, independent purposes or for any other purpose."29 But the
    Director expressly rejected this argument. The Director stated, "I am not
    persuaded that [Cummings] acted independently of Mr. Duncan."30 Further, the
    definitions of "assist" are "[t]o give support or aid to" and "to perform some
    service for."31 Cummings's conduct falls within the plain definitions of that term.
    For these reasons, this argument is not persuasive.
    Cummings argues that she could not have assisted Duncan if she did not
    pass any information to him. But she does not provide any authority to support
    this argument. Further, the plain language of the statute and the definitions of
    the word "assist" do not support her position. Moreover, Cummings may not
    have shared information with Duncan simply because the movements she was
    looking for, such as Peddle leaving the state, did not happen. In short, this
    argument is not convincing.
    RCW 18.235.130(1)
    Cummings next contends that the Director erred by concluding that she
    violated RCW 18.235.130(1). We disagree.
    Under RCW 18.235.130(1), the following conduct constitutes
    unprofessional conduct:
    The commission of any act involving moral turpitude, dishonesty, or
    corruption relating to the practice of the person's profession or
    29 Appellant's Reply Brief at 10.
    30 Clerk's Papers at 68.
    31 Webster's Third New International Dictionary 132 (2002).
    14
    No. 72162-3-1/15
    operation of the person's business, whether the act constitutes a
    crime or not.
    In Haley v. Medical Disciplinary Board, the supreme court examined a
    similar statute related to health professions.32 That statute provided that "'[t]he
    commission of any act involving moral turpitude, dishonesty, or corruption
    relating to the practice of the person's profession'" constituted unprofessional
    conduct.33 The supreme court interpreted the statute to prohibit "conduct
    indicating unfitness to practice the profession."34 As the supreme court later
    explained, "[W]hether particular conduct renders a professional unfit to practice is
    determined in light of the purpose of professional discipline and 'the common
    knowledge and understanding of members of the particular profession.'"35
    Here, the Director concluded that Cummings's "continued surveillance and
    monitoring of Ms. Peddle's location rose to the level of an act of moral
    turpitude."36 The Director explained:
    As a licensed private investigator, [Cummings] knew or should have
    known that she was prohibited from locating or tracing Ms. Peddle
    because Ms. Peddle had obtained a number of no-contact orders
    pertaining to domestic violence and Mr. Duncan. Nevertheless,
    [Cummings] persisted in tracking, monitoring and locating Ms.
    Peddle's whereabouts. From the end of June 2011, until
    September 23, 2011, when the device was removed, [Cummings]
    32 
    117 Wn.2d 720
    , 726, 
    818 P.2d 1062
     (1991).
    33 Id, (quoting RCW 18.130.180(1)).
    34 jd at 742.
    35 Heinmillerv. Dep't of Health, 
    127 Wn.2d 595
    , 605, 
    903 P.2d 433
     (1995)
    (quoting Haley, 
    117 Wn.2d at 743
    ).
    36 Clerk's Papers at 70.
    15
    No. 72162-3-1/16
    had knowledge of the no-contact order and the option to seek
    assistance from law enforcement or the Department, and take
    affirmative action to have the device removed. While these actions
    would have raised questions about the installation of the GPS,
    [Cummings] chose to take no action. The device remained on Ms.
    Peddle's vehicle and [Cummings] continued to monitor Ms.
    Peddle's locations. As such, [Cumming's] continued surveillance,
    monitoring and tracking of an individual, subject of a no-contact
    order(s), involving domestic violence .. . constituted unprofessional
    conduct as an act of moral turpitude under RCW 18.235.130(1) J37'
    For the reasons identified by the Director, Cummings's conduct indicates
    "unfitness to practice the profession." As such, it is an act of moral turpitude.
    Thus, the Director properly concluded that Cummings committed unprofessional
    conduct under this subsection.
    Cummings argues that she did not violate this statute because the acts
    alleged "were not performed in . . . the practice of [her] profession."38 Because
    there was an investigator-client relationship between Cummings and Duncan, we
    reject this argument.
    Cummings argues that the allegations in this case "are not sufficiently
    appalling to rise to the level of moral turpitude" because she was motivated by a
    desire to protect a child and because she was unable to remove the device after
    she discovered the no-contact order.39 But the acts demonstrate unfitness to
    practice the profession, which is the relevant inquiry. Further, one could
    reasonably conclude that Cummings's actions were appalling.
    37 Id,
    38 Appellant's First Amended Opening Brief at 24.
    39 id,
    16
    No. 72162-3-1/17
    Cummings minimizes the serious nature of her violation by arguing that
    her conduct did not put anyone at risk. She points out that Duncan was
    eventually found not guilty of the domestic violence charge and argues that she
    never passed any information on to Duncan. But Cummings does not explain
    how this is relevant to the inquiry of whether her actions demonstrate unfitness to
    practice the profession. Thus, it is not persuasive.
    Finally, Cummings argues that the Department did not establish what
    constituted "moral turpitude" within the context of the profession of private
    investigators. But Cummings fails to provide any authority that such testimony is
    necessary. Further, as discussed earlier, a statute expressly prohibits the type of
    conduct that Cummings engaged in. It is reasonable to conclude that this
    conduct constitutes moral turpitude within the context of the profession.
    RCW 18.235.130(4)
    Cummings next argues that the Director erred by concluding that she
    violated RCW 18.235.130(4). We disagree.
    Under RCW 18.235.130(4), the following conduct constitutes
    unprofessional conduct: "Incompetence, negligence, or malpractice that results in
    harm or damage to another or that creates an unreasonable risk of harm or
    damage to another."
    "Conduct that falls below a legal standard established for the protection of
    others against unreasonable risk amounts to negligence."40
    40 Hickethier, 159 Wn. App. at 213.
    17
    No. 72162-3-1/18
    Here, after noting the "contentious ending" of Duncan and Peddle's
    relationship, the Director concluded:
    [Cummings's] installation of a GPS device and monitoring of Ms.
    Peddle's whereabouts undermined the court system and protection
    orders that were put into place to protect victims of domestic
    violence. [Cummings's] continued surveillance and failure to take
    affirmative steps to remove the device when she was aware of the
    no-contact orders demonstrated poor judgment and incompetence.
    In this way, [Cummings's] actions "create[d] an unreasonable risk of
    harm or damage to another," and jeopardized the protection of the
    mother and child that were put into place by the judicial system.. . .
    Therefore, [Cummings's] installation of a GPS device and
    continued surveillance constituted a violation of RCW
    18.235.130(4) as "incompetence, negligence or malpractice that
    results in harm or damage to another or that creates an
    unreasonable risk of harm or damage to another."[41]
    The Director properly concluded that Cummings violated this section. An
    administrator with the Department testified that private investigators are obligated
    not to violate the private investigator laws. RCW 18.165.160(11) makes it clear
    that a private investigator cannot trace a person when there is a protection order
    in place. As already discussed, Cummings violated this statute and thus, her
    conduct fell below a legal standard established for the protection of others
    against unreasonable risk. Further, Cummings's negligence resulted in risk of
    harm to another, as it put Peddle and her child in danger.
    Cummings argues that the Department "produced no professional
    testimony regarding what the professional standard was."42 But the Department
    41 Clerk's Papers at 71.
    42 Appellant's Reply Brief at 17.
    18
    No. 72162-3-1/19
    presented testimony that private investigators are expected to not violate private
    investigator laws. This testimony establishes a professional standard.
    Cummings asserts that no one was injured or put at unreasonable risk of
    harm. She argues that since Duncan did not know of the device's existence,
    Peddle "was not put at even theoretical risk of harm."43 The fact that Peddle
    obtained protection orders demonstrates that there was risk to Peddle. In short,
    this argument is wholly unpersuasive.
    RCW 18.235.130(10)
    Cummings argues that the Director erred by concluding that she violated
    RCW 18.235.130(10). We disagree.
    Under RCW 18.235.130(10), the following conduct constitutes
    unprofessional conduct: "Practice or operation of a business or profession
    beyond the scope of practice or operation as defined by law or rule."
    Here, the Director referred back to Cummings's violation of RCW
    18.165.160(11). The director then concluded that Cummings's violation of that
    statute also served as a basis for a violation under this subsection. That
    conclusion was proper. Cummings operated beyond the scope of practice or
    operation as defined by law, specifically RCW 18.165.160(11), when she
    assisted Duncan by tracing Peddle.
    RCW 18.235.130(8)
    Cummings next argues that the Director improperly concluded that she
    violated RCW 18.235.130(8). We disagree.
    43 Appellant's First Amended Opening Brief at 30.
    19
    No. 72162-3-1/20
    Under RCW 18.235.130(8), the following conduct constitutes
    unprofessional conduct: "Violating any of the provisions of this chapter or the
    chapters specified in RCW 18.235.020(2) or any rules made by the disciplinary
    authority under the chapters specified in RCW 18.235.020(2)."
    The plain language of this subsection states that any violation of chapter
    18.235 RCW constitutes a violation. As discussed earlier, Cummings violated
    RCW 18.235.130(1), (4), and (10). Thus, the Director properly concluded that
    Cummings committed unprofessional conduct under this subsection.
    SANCTION
    Finally, Cummings challenges the sanction imposed. Specifically, she
    argues that the Director misapplied the law and acted in an arbitrary and
    capricious manner. Because she fails in her burden to establish either point, we
    reject both arguments.
    Application of the Law
    Cummings first argues that the Director misapplied the law when it
    imposed the sanction. We disagree.
    As we read her briefing, she appears to make two main arguments.
    First, Cummings argues that the Department misstated the law by
    asserting that its authority to impose sanctions was not reviewable.44 But even if
    the Department erroneously indicated to the Director that the Director had no
    discretion when imposing the sanction, a fair reading of the final order indicates
    that the Director properly applied the law. The order does not merely defer to the
    44 Id, at 32.
    20
    No. 72162-3-1/21
    Department's determination on the sanction. Rather, it adopts the Department's
    analysis and conclusion in imposing the recommended sanction of an eight year
    suspension of both licenses.
    Second, Cummings argues that the Director did not observe the governing
    statute. She points to the following language from the statute:
    In determining what action is appropriate, the disciplinary authority
    must first consider what sanctions are necessary to protect the
    public health, safety, or welfare. Only after these provisions have
    been made may the disciplinary authority consider and include in
    the order requirements designed to rehabilitate the license holder
    or applicant.!451
    Cumming asserts that because the Department failed to show that she posed
    any danger to public health, safety or welfare, the Director was required to
    consider rehabilitation.
    But the Department expressly considered the risk to the public when it
    determined the appropriate sanction. Thus, it fulfilled its requirements under the
    statute. Further, the statute states that the disciplinary authority "may" consider
    rehabilitation. Thus, under the statute's plain language, the Director is not
    required to consider rehabilitation.
    Arbitrary and Capricious
    Cummings next argues that the Director acted in an arbitrary and
    capricious manner in imposing the sanction. We disagree.
    45 RCW 18.235.110(3).
    21
    No. 72162-3-1/22
    Arbitrary and capricious action is "'willful and unreasoning action, without
    consideration and in disregard of facts and circumstances.'"46 "'Where there is
    room for two opinions, action is not arbitrary and capricious even though one
    may believe an erroneous conclusion has been reached.'"47 "Action taken after
    giving respondent ample opportunity to be heard, exercised honestly and upon
    due consideration, even though it may be believed an erroneous decision has
    been reached, is not arbitrary or capricious."48 The "harshness" of an agency's
    sanction is not the test for arbitrary and capricious action.49 "Agencies 'need not
    fashion identical remedies', and the courts may 'not enter the allowable area of
    [agency] discretion.'"50
    "An agency's determination of sanctions should be accorded considerable
    judicial deference as it is peculiarly a matter of administrative competence."51
    "'[T]he scope of review of an order alleged to be arbitrary or capricious is narrow,
    and the challenger carries a heavy burden.'"52
    46 Heinmiller, 127 Wn.2d at 609 (quoting Pierce County Sheriff v. Civil
    Serv. Comm'n, 
    98 Wn.2d 690
    , 695, 
    658 P.2d 648
     (1983)).
    47 Jd. (quoting Pierce County Sheriff, 
    98 Wn.2d at 695
    ).
    48 Id, at 609-10.
    49 Id, at 609.
    50 Brown v. Dep't of Health. 
    94 Wn. App. 7
    , 17, 
    972 P.2d 101
     (1998)
    (alteration in original) (internal quotation marks omitted) (quoting Shanlian v.
    Faulk, 
    68 Wn. App. 320
    , 328, 
    843 P.2d 535
     (1992)).
    51 id, at 16.
    52 id, (quoting Keene v. Bd. of Accountancy, 
    77 Wn. App. 849
    , 859, 
    894 P.2d 582
     (1995)).
    22
    No. 72162-3-1/23
    A licensed private investigator may be sanctioned under RCW 18.165.220
    and RCW 18.235.110. Both statutes allow the Director to revoke private
    investigator licenses upon a determination that the licensee engaged in
    unprofessional conduct.
    Here, the Director revoked Cummings's licenses for a period of eight
    years. The Director adopted the Department's conclusion that "the number and
    severity of violations and the potential for harm" warranted the sanction.53
    At the hearing, a Department administrator explained how the Department
    determines appropriate sanctions:
    [The Department] relies on the input from people with a long
    history within the Department who have worked within sanctioning.
    It relies on a lot of discussion, a lot of allowing each case to be
    based on its own individual merits. Everything is considered,
    everything is discussed, and everything is rediscussed. If one
    person doesn't agree, we don't go forward until everybody is
    comfortable with where we're at.'54'
    She also explained that the Department considers a number of factors. In
    particular, the Department considers the nature of the violation, the severity of
    the harm, and the risk that the conduct poses to the public. The Department also
    considers the respondent's willingness to cooperate with the investigator, the
    number of victims harmed, and the level of damage done.55
    53 Clerk's Papers at 73.
    54 Jd, at 900.
    55 Id. at 901.
    23
    No. 72162-3-1/24
    The administrator testified that the maximum penalty that the Department
    requests is 10 years.56 Her opinion was that a sanction less than eight years
    would not adequately protect the public in this case. She stated:
    Because of the risk and the actions of Lisa Cummings that
    were so close to the point of something that could have turned into
    a more violent situation or the potential of death, I mean it's very
    clear that to protect the public this private investigator should not be
    allowed to practiced571
    She also explained why the Department recommended an eight year revocation
    in this case rather than nine years or five years:
    [0]ur maximum is 10 years, and part of our discussion on that
    decision is that when we want to go to 10 years, we're looking at
    those are generally used for somebody who is like a sex offender or
    something of that kind of nature.[58]
    This testimony shows that the sanction, while harsh, was not imposed as
    a result of willful and unreasoning action. There was due consideration of the
    individual facts of this case by the Department and the Director based on the
    recommendations of several people who have experience determining
    appropriate sanctions. The violations in this case were very serious, despite
    Cummings's arguments to the contrary. Cummings's actions in tracing Peddle,
    while Duncan was under no-contact orders, placed Peddle at potential risk and
    could have escalated into a violent situation. Nevertheless, Cummings still fails
    to acknowledge the seriousness of her behavior or recognize the dangers that it
    posed.
    56 id, at 902.
    57 id,
    58 Id.
    24
    No. 72162-3-1/25
    The Department and the Director considered the sanction's magnitude
    relative to other types of violations. Moreover, they considered and rejected the
    claim that there were substantial mitigating factors that warranted a lesser
    sanction. Finally, Cummings knew that an eight year sanction was at issue, yet
    she did not conduct discovery to determine whether comparators existed for
    similar violations. The party facing discipline "'bears the burden of showing the
    Board's recommended sanction is not proportionate.'"59
    In short, Cummings fails in her burden to show that the sanction is
    arbitrary and capricious.
    Cummings points out that the superior court, sitting on appellate review,
    concluded that the sanction was not arbitrary and capricious but expressly wrote,
    "Though the relative intent and lack of experience could have been better
    incorporated."60 In view of the fact that the superior court affirmed, this comment
    does nothing to show that the sanction was either arbitrary or capricious.
    Cummings argues that the Department considered "erroneous facts" in
    reaching its decision, because there was no risk to the public and arguably no
    risk to Peddle. We reject this for reasons already discussed.
    Finally, Cummings argues that the sanction was arbitrary and capricious
    because the Department did not interview Duncan, and this "left [the Department]
    59 In re Disciplinary Proceeding Against Petersen, 
    180 Wn.2d 768
    , 790,
    
    329 P.3d 853
     (2014) (quoting In re Disciplinary Proceeding Against Preszler, 
    169 Wn.2d 1
    , 38, 
    232 P.3d 1118
     (2010)).
    60 Clerk's Papers at 2004.
    25
    No. 72162-3-1/26
    with a very incomplete picture."61 But again, Cummings had an opportunity to
    present her arguments, including Duncan's testimony, at the hearing. Thus, this
    is not persuasive.
    We affirm the superior court order affirming the final order of the
    Department of Licensing.
    £l7?(,T-
    WE CONCUR:
    61 Appellant's First Amended Opening Brief at 41.
    26