Wanna Choi v. Ashley Young ( 2014 )


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  •                                                                                 en
    IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON
    DIVISION ONE
    WANNA CHOI, an individual,                      No. 71166-1-1
    Appellant,
    v.                               UNPUBLISHED OPINION
    ASHLEY YOUNG, an individual,
    Respondent.             FILED: December 29, 2014
    Schindler, J. —Wanna Choi appeals the order granting the motion to vacate
    entry of an ex parte default judgment. Choi argues the court erred in finding the
    defendant Ashley Young was entitled to notice of the motion for entry of a default
    judgment under CR 55. Choi also argues the court erred in finding that Young
    presented a prima facie defense and demonstrated excusable neglect and reasonable
    diligence under CR 60(b). We affirm.
    FACTS
    Wanna Choi and Ashley Young were involved in a rear end car accident on
    March 25, 2010. Young's insurance carrier United Services Automobile Association
    General Indemnity Company (USAA) paid for the repairs to Choi's vehicle.
    No. 71166-1-1/2
    In 2012, Choi's attorney submitted a claim to USAA. On November 6, a USAA
    claims adjuster sent a letter acknowledging receipt of the claim and requesting the
    attorney to "[pjlease advise of the demand status."
    On March 22, 2013, Choi electronically filed (e-filed) a summons and a complaint
    for damages against Young with the King County Superior Court Clerk. Choi alleged
    that on March 25, 2010 while she was stopped in traffic on Interstate 5, Young's car hit
    her from behind, "pushing her forward into the vehicle in front of her." Choi requested
    an award of damages for medical expenses, lost wages, diminution in value of her
    vehicle, and pain and suffering "in amounts to be established at trial."
    On March 26, Choi's attorney sent a facsimile to USAA claims adjuster Wade
    Langston with a "courtesy copy" of the summons and complaint. The attorney asked
    Langston to call if "interested in making a settlement offer to my client in an attempt to
    resolve this matter." Langston called immediately to discuss settlement. After the call,
    the attorney sent Langston a letterdated March 26 agreeing to not serve Young for 30
    days and "to notify you prior to service of process upon Ms. Young." The letter states:
    Dear Mr. Langston:
    This is in response to our telephone conversation of [March 26,
    2013]. We are willing to forego service of process on your insured, Ashley
    Young, for a period of thirty (30) days to try to resolve Ms. Choi's claim
    through settlement negotiations. We agree to notify vou prior to service of
    process upon Ms. Young.
    I look forward to working with you on this matter.111
    On May 2, Langston sent a letter to Choi's attorney requesting documentation of
    the work loss claim, including "[ijncome tax records for the years 2009 - 2012."
    1 Emphasis added.
    No. 71166-1-1/3
    Langston requested Choi submit a counteroffer "so we may continue to move this claim
    forward to an amicable settlement."2
    In a letter dated May 17, Choi's attorney provided copies of tax returns for 2010
    and 2011. The letter states that Choi "rejects your settlement offer" and "[ujnless we
    can resolve this claim quickly, we will serve your insured with the Summons and
    Complaint."
    Without notice to USAA, Choi's attorney directed service of process of the
    summons and complaint. On June 4, Choi filed a "Declaration of Service of:
    SUMMONS ON COMPLAINT FOR DAMAGES; COMPLAINT FOR DAMAGES." The
    Declaration of Service states that on May 30, the process server delivered the
    summons and complaint at 7:46 p.m. to "750 N 143RD ST UNIT 108 SEATTLE" on
    "ASHLEY YOUNG A brown-haired white female [approximately] 18-25 years of age, 5'-
    5'4" tall and weighing 120-160 [pounds]."
    Without notice to USAA, on June 27, Choi obtained an ex parte order of default
    against Young. The order of default states that Choi properly served Young and Young
    had not timely filed an answer. The order of default specifically states that the ex parte
    commissioner considered "Plaintiff's Amended Motion," the amended declaration of
    Choi's attorney in support of the motion for an order of default, and "the exhibits
    2 The letter states, in pertinent part:
    This is a follow up to our conversations regarding the work loss claim for your client,
    Wanna Choy [sic].
    We are requesting additional documentation for the lost wages as noted below:
    -Income tax records for the years 2009 - 2012
    -[V]erification of time missed from work from every employer, to include confirmation that
    work was available . . . .
    USAA would like to continue negotiations regarding the settlement for your client[']s
    Bodily Injury claim against our insured. We have extended a fair offer based on the
    medical treatment received from this loss. Please contact USAA to present your counter
    offer so we may continue to move this claim forward to an amicable settlement.
    No. 71166-1-1/4
    attached thereto." The undisputed record shows Choi did not file "Plaintiff's Amended
    Motion for Order of Default against Defendant," the amended declaration of Choi's
    attorney, or the exhibits with the King County Superior Court Clerk until more than six
    months later on January 10, 2014.
    On June 28, 2013, Langston sent another settlement offer to Choi's attorney. In
    a letter dated July 11, Choi's attorney rejected the settlement offer, made a counteroffer,
    and for the first time informed Langston that Young had been served with the summons
    and complaint on May 30. The letter makes no mention of the June 27 order of default
    but states that "[u]nless the parties can reach a settlement of this claim by [July] 19,
    2013, Ms. Choi will pursue all her legal remedies against your insured." The July 11
    letter states, in pertinent part:
    Ms. Choi has authorized us to make a counter demand of $40,000, which
    would include a complete release of your insured and USAA General
    Indemnity Company from any claims involving the March 25, 2010 motor
    vehicle accident.
    As you are aware, the 90 day deadline for serving process on Ms.
    Ashley Young expired on June 19, 2013. Consequently, we served
    Ashley Young with the Summons and Complaint on May 30, 2013.
    Unless the parties can reach a settlement of this claim by June [sic] 19,
    2013, Ms. Choi will pursue all her legal remedies against your insured.
    At some point before July 16, Langston became aware of entry of the order of
    default against Young. On July 16, Langston asked Choi's attorney to agree to vacate
    the order of default. The attorney refused. That same day, the attorney representing
    USAA and Young contacted Choi's attorney to request a copy of the order of default
    and service of process. On July 17, the attorney filed a notice of appearance.
    Without notice to USAA or Young's attorney, on July 30, Choi's attorney obtained
    an ex parte default judgment against Young in the amount of $134,744. The default
    No. 71166-1-1/5
    judgment and the "Order Granting Motion for Default Judgment" state that the ex parte
    commissioner considered "Plaintiffs Motion for Entry of Default Judgment," the
    declaration of Choi's attorney "and the exhibits attached," and the "Declaration of
    Wanna Choi and the exhibits attached." The Order Granting Motion for Default
    Judgment states Choi is entitled to lost wages in the amount of approximately $32,000,
    payment of medical bills in the amount of $1,822, and "an award of general damages for
    her pain and suffering in the amount of $100,000." The record shows the attorney filed
    Plaintiff's Motion for Entry of Default Judgment and the "Declaration of Wanna Choi in
    Support of Plaintiff's Motion for Entry of Default Judgment" with the ex parte department
    but did not file the motion or declaration with the King County Superior Court Clerk until
    January 10, 2014.
    On September 12, 2013, Young filed "Defendant's Motion for an Order to Show
    Cause Why the Order of Default against Ashley Young Should Not Be Vacated." Young
    argued the court should vacate the order of default under CR 55 because she was not
    properly served with the summons and complaint. In support, Young submitted a
    declaration and the declaration of Lindsay Kester.
    In her declaration, Young states she had "never been served with a copy of the
    Summons and Complaint." Young's declaration states, in pertinent part:
    I know that I have never been served with a copy of the Summons and
    Complaint in this lawsuit. In late May or early June of this year, I was in
    the process of moving from my apartment at 750 North 143rd Street, Unit
    108, Seattle, Washington to my new residence in West Seattle. While I
    was loading up a truck on the street in front of my apartment, my friend,
    Linds[a]y Kester, was in the apartment helping me pack. . . .
    . . . When I reentered the apartment, Ms. Kester handed me some
    papers and said someone had come by the apartment and handed her the
    papers. At no time did I see or speak to any process server. Itook the
    papers from Linds[a]y, glanced at them, did not understand what they
    No. 71166-1-1/6
    were about, and then set them on a counter in my apartment. I had no
    idea that the papers said anything about a lawsuit or that there was any
    deadline to do anything.
    Kester states she recalled "a man approaching me as I was helping Ashley
    Young move." Kester states the man asked her whether "Ashley Young livefs] here,"
    and after she said, "Yes, she does," the man "gave me some papers and told me
    something about giving them to an insurance company. I put them on a counter and
    later informed Ashley Young that I had received them."
    In opposition to the motion to vacate the order of default, Choi argued Young did
    not present clear and convincing evidence to refute service of process, and "the
    appropriate standard is CR 60(b) which applies to a motion to vacate a default
    judgment," not CR 55. Choi asserted she had "no duty to notify the insurer of the details
    of the litigation, because the insurer is not a party to the suit," and Young did not
    present evidence of a prima facie defense, excusable neglect, or due diligence. Choi's
    attorney submitted a declaration with a copy of the summons and complaint filed on
    March 22, 2013, a copy of the motion for entry of default judgment, and the declaration
    of Choi in support of the motion for entry of a default judgment.
    In reply, Young's attorney states he was retained to represent Young on July 16,
    2013 and "immediately spoke with plaintiff's counsel, Eileen McKillop, on that same
    date, advising her of my appearance on behalf of defendant Ashley Young." The
    attorney explains that during the telephone conversation, Choi's attorney told him "no
    default judgment had been entered." The declaration states, in pertinent part:
    In that telephone conversation on July 16, 2013, Ms. McKillop confirmed
    that an order of default had been entered against the defendant, offered to
    provide me a copy of the order of default (and did so), refused to agree to
    set aside or vacate the order of default and, when I asked if a default
    No. 71166-1-1/7
    judgment had been entered, informed me that no default judgment had
    been entered.
    . . . Without any notice, written or otherwise, of plaintiff's motion for
    entry of a default judgment, plaintiff's default judgment has come as a
    surprise. Ms. McKillop never informed me of her intention to file a motion
    for the entry of a default judgment or provide me with any notice of the
    motion. Nor did she inform me that such a default judgment had been
    entered until I received Plaintiff's Opposition to Defendant's Motion to
    Show Cause Why Order of Default Should Not Be Vacated on September
    18,2013.
    The attorney also states that if Choi had provided notice of the motion for entry of
    the default judgment, Young "would have opposed it with evidence of a prima facie
    defense on damages."3 The ex parte commissioner transferred the motion to vacate
    the order of default to the assigned judge.
    On September 19, Young filed an answer to the complaint for damages. Young
    admits liability but disputes the amount of damages. Specifically, Young admits that
    she was "following the plaintiff's vehicle too closely" and that Choi "sustained some
    personal injuries as a result of the accident," but denies "the nature and extent of the
    plaintiff's injuries and damages, as well as the proximate causation of those alleged
    injuries and damages." Young asserts a number of affirmative defenses, including lack
    of personal jurisdiction and insufficiency of service of process.
    On October 8, Young filed a motion to vacate the order of default and the default
    judgment under CR 55 and CR 60(b). In addition to the previous declarations, Young
    3 In addition, the attorney asserts he acted with due diligence.
    At that same time, I was recovering from two cancer surgeries that had taken place on
    May 23, 2013 and May 30, 2013
    Under the above circumstances, in addition to the fact that my 90 year-old
    mother suffered a life-changing stroke on July 22, 2013, five days after plaintiff's counsel
    received my written notice of appearance, leaving her paralyzed, unable to speak or
    swallow properly and in need of 24/7 care, I believe that I have acted with a considerable
    amount of due diligence in moving to set aside the default.
    No. 71166-1-1/8
    submitted the declaration of Langston. Langston attaches a copy of the March 26, 2013
    and May 17, 2013 letters from Choi's attorney to Langston, and the May 2, 2013 letter
    from Langston to Choi's attorney. Langston states, in pertinent part, "At no time prior to
    service on the claimed date of service of May 30, 2013 did Ms. McKillop ever do as she
    had said in her March 26, 2013 letter, i.e., 'We agree to notify you prior to service of
    process upon Ms. Young.'" Young also argued the inconsistencies in the
    documentation and the discrepancy between the damages award and the amount of
    Choi's medical bills established a prima facie defense as to damages, and she had
    demonstrated excusable neglect and reasonable diligence.
    In opposition, Choi argued clear and convincing evidence did not rebut service of
    process, she had no obligation to give Young notice of the motion for entry of the default
    judgment, and Young did not present a prima facie defense as to damages or
    demonstrate due diligence or excusable neglect.
    On October 22, 2013, the court entered an order granting the motion to vacate
    the default judgment. The court found the default judgment was entered without notice
    to Young after her attorney filed a notice of appearance, and Choi's damages claim was
    for an "amount uncertain." The court scheduled an evidentiary hearing on entry of the
    order of default. The court found Young presented a prima facie issue of lack of
    personal jurisdiction. The order states, in pertinent part:
    1. Defendant appeared after entry of the order of default and filed a
    Motion to Vacate Order of Default and demonstrated a prima facie issue of
    lack of personal jurisdiction, due diligence and excusable neglect.
    2. Defendant has shown that the default judgment herein was
    obtained by plaintiff without notice and after defendant had entered a
    notice of appearance.
    3. Plaintiff's claim is for an "amount uncertain."
    No. 71166-1-1/9
    IT IS HEREBY ORDERED, ADJUDGED AND DECREED that (1)
    the Order of Default dated June 27, 2013 will be considered at the
    evidentiary hearing; (2) the Default Judgment dated July 30, 2013 is
    hereby VACATED; and/or (3) an evidentiary hearing on service of process
    is set for November 15th at 1:30 pm, 2013. Plaintiff may present affidavit
    for attorneys' fees for default orders.
    Following the evidentiary hearing on November 15, the court entered an
    order denying the motion to vacate the order of default. The court denied the
    motion to vacate the order of default as to liability but ruled Young was entitled to
    a trial on damages. The order states, in pertinent part:
    IT IS HEREBY ORDERED, ADJUDGED AND DECREED that
    Defendant's Motion to Vacate and Set Aside the Order of Default is
    DENIED. The court further orders that the default as to liability stands but
    not as to damages and that the defendants are entitled to a hearing or jury
    trial on the issue of damages and causation of damages only.
    On November 21, Choi filed a notice of appeal of the October 22 "Order
    Granting Defendant's Motion to Vacate Order and Judgment by Default Or, in the
    Alternative, Granting the Request for Evidentiary Hearing."4
    Choi filed a motion for an award of attorney fees and costs. On January 3, 2014,
    the court entered an "Order Granting Plaintiff's Motion for an Award of Attorney's Fees
    and Costs." The court awarded Choi attorney fees and costs related to entry of the
    order of default. The court denied the request for attorney fees and costs related to the
    default judgment because "the default judgmentwas vacated." Choi filed an amended
    notice of appeal to designate the attorney fee order.
    On January 10, 2014, Choi for the first time e-filed Plaintiff's Amended
    Motion for Order of Default against Defendant dated June 26, 2013, the
    amended declaration of Choi's attorney with exhibits dated June 26, 2013,
    4Choi does not appeal the November 15 "Order Denying Motion to Vacate Order of Default."
    9
    No. 71166-1-1/10
    Plaintiff's Motion for Entry of Default Judgment dated July 24, 2013, and Choi's
    declaration dated July 29, 2013 with the King County Superior Court Clerk.
    ANALYSIS
    Choi asserts the court erred in finding Young was entitled to notice of the motion
    for entry of the default judgment under CR 55(a)(3). Choi also asserts substantial
    evidence does not support the finding that Young presented a prima facie defense as to
    damages or that Young demonstrated excusable neglect and due diligence under CR
    60(b).
    A motion to vacate a default judgment is governed by CR 55 and CR 60. Morin
    v. Burris, 
    160 Wash. 2d 745
    , 754, 
    161 P.3d 956
    (2007). CR 55(c)(1) provides that a court
    may set aside an order of default for good cause and upon terms the court deems just.
    If a default judgment has been entered, the court may set it aside under CR 60(b). CR
    55(c)(1). CR 60(b) sets out the specific grounds that warrant setting aside a default
    judgment, including "[mistakes, inadvertence, surprise, excusable neglect or irregularity
    in obtaining a judgment or order." CR 60(b)(1). The moving party bears the burden of
    proof. Little v. King, 
    160 Wash. 2d 696
    , 704-05, 
    161 P.3d 345
    (2007).
    We review a trial court's decision to vacate a default judgment for abuse of
    discretion. 
    Little, 160 Wash. 2d at 702
    . "An abuse of discretion exists only when no
    reasonable person would take the position adopted by the trial court." 
    Little, 160 Wash. 2d at 710
    . We review a trial court's factual findings for substantial evidence. Sunnvside
    Valley Irrigation Dist. v. Dickie, 
    149 Wash. 2d 873
    , 879, 
    73 P.3d 369
    (2003). Substantial
    evidence is the quantum of evidence sufficient to persuade a rational fair-minded
    person the premise is true. 
    Sunnvside, 149 Wash. 2d at 879
    .
    10
    No. 71166-1-1/11
    Default judgments are disfavored in Washington based on an overriding policy
    that prefers the resolution of disputes on the merits. Griggs v. Averbeck Realty. Inc., 
    92 Wash. 2d 576
    , 581, 
    599 P.2d 1289
    (1979). A proceeding to vacate a default judgment is
    equitable in nature and relief is to be afforded "in accordance with equitable principles."
    
    Griggs, 92 Wash. 2d at 581
    . In reviewing a motion to vacate a default judgment, the
    court's principle inquiry should be whether the default judgment is just and equitable.
    
    Little, 160 Wash. 2d at 710
    -11. "This is not a mechanical test; whether or not a default
    judgment should be set aside is a matter of equity." 
    Little. 160 Wash. 2d at 704
    . The trial
    court may exercise its discretion "liberally, as well as equitably, to the end that
    substantial rights be preserved and justice between the parties be fairly and judiciously
    done." White v. Holm. 
    73 Wash. 2d 348
    , 351, 
    438 P.2d 581
    (1968).
    We engage in a fact-specific inquiry to determine whether justice is being done.
    
    Griggs. 92 Wash. 2d at 582
    . Because we do not favor default judgments, we are less likely
    to find that the trial court based its decision on untenable grounds when the court
    vacated the default judgment than when it did not. 
    Griggs. 92 Wash. 2d at 582
    .
    CR 55(a)
    Choi contends that under the plain language of CR 55(a), Young was not entitled
    to notice of the motion for entry of the default judgment because Young did not file a
    notice of appearance before Choi filed the motion for an order of default. CR 55(a)
    states, in pertinent part:
    (1) Motion. When a party against whom a judgment for affirmative
    relief is sought has failed to appear, plead, or otherwise defend as provided
    by these rules and that fact is made to appear by motion and affidavit, a
    motion for default may be made.
    (2) Pleading After Default. Any party may respond to any pleading
    or otherwise defend at any time before a motion for default and supporting
    11
    No. 71166-1-1/12
    affidavit is filed, whether the party previously has appeared or not. If the
    party has appeared before the motion is filed, he may respond to the
    pleading or otherwise defend at any time before the hearing on the motion.
    If the party has not appeared before the motion is filed he may not respond
    to the pleading nor otherwise defend without leave of court. Any
    appearances for any purpose in the action shall be for all purposes under
    this rule 55.
    (3) Notice. Any party who has appeared in the action for any
    purpose shall be served with a written notice of motion for default and the
    supporting affidavit at least 5 days before the hearing on the motion. Any
    party who has not appeared before the motion for default and supporting
    affidavit are filed is not entitled to a notice of the motion, except as provided
    in rule 55(f)(2)(A)J5]
    Choi relies on the language of CR 55(a)(3) that states, "Any party who has not
    appeared before the motion for default and supporting affidavit are filed is not entitled to
    a notice of the motion."6 Young contends the court did not err in finding she was
    entitled to notice of the motion for entry of the default judgment because the motion was
    not filed with the King County Superior Court Clerk until several months after the notice
    of appearance was filed. Choi asserts we cannot consider this argument for the first
    time on appeal.
    As a general rule, we do not consider arguments raised for the first time on
    appeal. RAP 2.5(a); Clapp v. Olympic View Publ'g Co.. LLC. 
    137 Wash. App. 470
    , 476,
    
    154 P.3d 230
    (2007). However where, as here, the record has been sufficiently
    developed to fairly consider the argument, a party may argue a ground for affirming a
    trial court decision that was not presented below. RAP 2.5(a); Caulfield v. Kitsap
    County. 
    108 Wash. App. 242
    , 250, 
    29 P.3d 738
    (2001).
    5 Emphasis in original.
    6 Emphasis added.
    12
    No. 71166-1-1/13
    Under CR 5(e), a party must file pleadings with "the clerk of the court."7 If
    authorized by rule, pleadings may be filed electronically. CR 5(e). Under CR 5(e),
    "ffjiling occurs when the papers are filed with the clerk of the court." In re Pers.
    Restraint Petition of Carlstad. 
    150 Wash. 2d 583
    , 592, 
    80 P.3d 587
    (2003). "The purpose
    of filing is to deposit the document in a public place so that it may be seen and
    examined by any person interested therein." Malott v. Randall. 
    83 Wash. 2d 259
    , 262, 
    517 P.2d 605
    (1974).
    King County Superior Court (KCSC) Local General Rule 30 mandates e-filing.
    KCSC LGR 30(b)(5) states that "attorneys shall electronically file (e-file) all documents
    with the Clerk using the Clerk's eFiling Application or an electronic service provider that
    uses the Clerk's eFiling Applications."8
    KCSC Local Civil Rule 40.1, "Ex Parte and Probate Department," states parties
    must "comply with the specific process set forth in the Motions and Hearings Manual for
    7 CR 5(e) states, in pertinent part:
    The filing of pleadings and other papers with the court as required by these rules shall be
    made by filing them with the clerk of the court, except that the judge may permit the
    papers to be filed with him or her, in which event the judge shall note thereon the filing
    date and forthwith transmit them to the office of the clerk. Papers may be filed by
    facsimile transmission if permitted elsewhere in these or other rules of court, or if
    authorized by the clerk of the receiving court.
    8 LGR 30(b)(5)(C) also allows parties to e-file working copies of pleadings for the judicial officer.
    LGR 30(b)(5)(C) states, in pertinent part:
    Judges' working copies for e-filed documents may be electronically submitted to the Clerk
    using the Clerk's eFiling Application and pursuant to LCR 7 unless this rule provides
    otherwise. The Clerk may assess a fee for the electronic delivery of working copies.
    13
    No. 71166-1-1/14
    submitting their paperwork." KCSC LCR 40.1(b)(5)(B).9
    Consistent with KCSC LGR 30, The Ex Parte Motions and Hearings Manual
    unequivocally directs parties to submit documents to the ex parte department only after
    filing with the King County Superior Court Clerk:
    In compliance with LGR 30, most documents filed by attorneys must be
    filed electronically. If these documents are to be subsequently presented
    to the Ex Parte and Probate Department via the Clerk, parties may
    proceed to submit documents for presentation through the Clerk's E-Filing
    application after filing the intended documents.
    King County, Wash., Dep'tof Judicial Admin., Ex Parte Motions and Hearings
    Manual § I, "Court Policy and Rules" (rev. July 17, 2014).10
    The record establishes Choi's attorney did not file the amended motion for an
    order of default and Choi's declaration in support of the motion until January 10, 2014,
    months after Young's attorney filed a notice of appearance on July 17, 2013. Because
    Young filed a notice of appearance before the motion was filed with the King County
    Superior Court Clerk, she was entitled to notice of the motion for an order of default.
    The record also establishes that Young demonstrated substantial compliance
    with the appearance requirement. In Morin. the Washington State Supreme Court
    9 KCSC LCR 40.1(a) states:
    (1) Ex Parte and Probate Department Presentation of Motions and Hearings
    Manual. The Ex Parte and Probate Department and probate Presentation of Motions and
    Hearings Manual ("Motions and Hearings Manual") is issued by the Clerk and shall
    contain a list of all matters that shall be presented to the Ex Parte and Probate
    Department and specifically indicate which matters shall be heard in person and which
    shall be submitted in writing, without oral argument, through the Clerk's office. The
    Motions and Hearings Manual shall contain specific procedural information on how to
    present matters through the Clerk's office. The Motions and Hearings Manual shall be
    made available online atwww.kingcounty.gov/courts/clerk and in paper form through the
    Clerk's office and the Ex Parte and Probate Department.
    (Emphasis in original.)
    10 (Emphasis added.) Available at http.V/www.kingcounty.gov/courts/Clerk/ExParte.aspx.
    14
    No. 71166-1-1/15
    addressed the doctrine of substantial compliance.
    [F]or over a century this court has applied the doctrine of substantial
    compliance. . . . We have not exalted form over substance but have
    examined the defendants' conduct to see if it was designed to and, in fact,
    did apprise the plaintiffs of the defendants' intent to litigate the cases.
    However, where we have applied the substantial compliance doctrine, the
    defendant's relevant conduct occurred after litigation was commenced.
    
    Morin. 160 Wash. 2d at 755
    . A litigant can demonstrate substantial compliance with the
    appearance requirement for purposes of CR 55(a)(3) if "the record clearly reflects that
    after [plaintiff] filed suit, [defendant] intended to litigate or settle the case." Meade v.
    Nelson. 
    174 Wash. App. 740
    , 749, 
    300 P.3d 828
    (2013) (citing 
    Morin. 160 Wash. 2d at 755
    ).
    Choi argues Young cannot show substantial compliance because the "mere
    intent to defend" is insufficient for purposes of compliance with the appearance
    requirement. Contrary to Choi's argument, the record shows that after Choi filed suit,
    USAA "intended to litigate or settle the case." 
    Meade. 174 Wash. App. at 749
    . After Choi
    filed the summons and complaint on March 22, 2013, USAA and Choi engaged in
    ongoing settlement negotiations and Choi's attorney agreed to notify USAA prior to
    serving Young with the summons and complaint. On May 2, Langston requested
    additional documentation for the work loss claim and asked Choi's attorney to "[pjlease
    contact USAA to present your counter offer so we may continue to move this claim
    forward to an amicable settlement."
    On May 17, the attorney sent a letter to Langston rejecting the settlement offer.
    Without notice to USAA, the attorney then directed service of the summons and
    complaint on Young and, on June 27, obtained an order of default against Young.
    On June 28, Langston sent another settlement offer to Choi's attorney. On July
    11, Choi's attorney responded with a counteroffer and, for the first time, informed
    15
    No. 71166-1-1/16
    Langston that on May 30, the summons and complaint was served on Young. Choi's
    attorney states that unless "the parties can reach a settlement of this claim by [July] 19,
    2013, Ms. Choi will pursue all legal remedies against your insured." Sometime
    thereafter, Langston learned that Choi's attorney had obtained an order of default.
    Choi's attorney refused to vacate the order. On July 17, an attorney representing USAA
    filed a notice of appearance.
    Because the record establishes substantial compliance with the appearance
    requirement, the court did not err in finding Young was entitled to notice of the motion
    for default.
    The record also supports the trial court's decision to set aside the default
    judgment under CR 60(b). CR 60(b) states, in pertinent part:
    On motion and upon such terms as are just, the court may relieve a party
    or his legal representative from a final judgment, order, or proceeding for
    the following reasons:
    (1) Mistakes, inadvertence, surprise, excusable neglect or
    irregularity in obtaining a judgment or order.
    To vacate a default judgment under CR 60(b), the moving party must
    demonstrate that (1) there is substantial evidence to support a prima facie defense; (2)
    the failure to timely appear and answer was occasioned by mistake, inadvertence,
    surprise, or excusable neglect; (3) the moving party acted with due diligence after notice
    of entry of the default judgment; and (4) the opposing party will not suffer a substantial
    hardship if the trial court vacates the default judgment. 
    White. 73 Wash. 2d at 352
    . The
    first two factors above are "primary" and the latter two are "secondary." 
    Little. 160 Wash. 2d at 352
    .
    16
    No. 71166-1-1/17
    Ifthe moving party is able to demonstrate a strong or virtually conclusive
    defense, courts will generally spend little time inquiring into the reasons for the default.
    Akhavuz v. Moody. 
    178 Wash. App. 526
    , 533, 
    315 P.3d 572
    (2013). If, on the other hand,
    the moving party is unable to show a strong defense, the reasons for default, the
    timeliness of the motion to vacate, and the prejudice to the opposing party will be more
    carefully scrutinized. 
    Akhavuz, 178 Wash. App. at 533
    .
    We view the evidence and reasonable inferences in the light most favorable to
    the moving party in determining whether there is substantial evidence of a prima facie
    defense. Johnson v. The Cash Store. 
    116 Wash. App. 833
    , 841, 
    68 P.3d 1099
    (2003);
    Pfaff v. State Farm Mut. Auto. Ins. Co.. 
    103 Wash. App. 829
    , 835, 
    14 P.3d 837
    (2000).
    The trial court need determine only whether the defendant is able to demonstrate any
    set of circumstances that would, if believed, entitle the defendant to relief. TMT Bear
    Creek Shopping Ctr.. Inc. v. PETCO Animal Supplies. Inc.. 140 Wn. App. 191,203, 
    165 P.3d 1271
    (2007).
    Choi contends the court erred in finding that Young "demonstrated a prima facie
    issue of lack of personal jurisdiction." We disagree. In support of the motion to vacate
    the order of default, Young argued she was not served with the summons and
    complaint. In support, Young submitted her own declaration and the declaration of
    Kester. Viewed in the light most favorable to Young, substantial evidence supports the
    finding that Young presented a prima facie defense of lack of personal jurisdiction that
    required scheduling an evidentiary hearing on service of process.
    Choi also contends Young did not present a prima facie defense as to damages
    or show due diligence and excusable neglect. Again, we disagree. A trial court may
    17
    No. 71166-1-1/18
    vacate a default judgment "ifthere [is] not substantial evidence to support the award of
    damages." Shepard Ambulance, Inc. v. Helsell. Fetterman, Martin, Todd & Hokanson,
    
    95 Wash. App. 231
    , 242, 
    974 P.2d 1275
    (1999).
    In support of the entry of the default judgment for $134,744, Choi submitted a
    declaration with her medical records, her medical bills totaling $1,822, excerpts from her
    2010 and 2011 tax returns, and a letter from her employer stating how many hours of
    work she missed.
    Viewed in the light most favorable to Young, substantial evidence supports a
    prima facie defense as to damages. In her declaration, Choi states she began
    experiencing numbness in her left leg "[w]ithin a couple days of the accident" and still
    had numbness in her left leg. But the medical records show that by April 7, 2010, back
    pain and numbness in her left leg had resolved. On April 7, 2010, Dr. Patricia Lewis
    notes, "Initially [Choi] had some fairly sharp pains in her low back and some numbness
    in her left leg. That has now resolved." Choi also testified that she was "seen by Dr.
    Lewis on May 26, 2010, for my persistent low back pain and numbness." But according
    to Dr. Lewis, on May 26, 2010, Choi had "no numbness or radiation of the pain." And
    although Choi testified that "physical therapy treatments did not seem to help my lower
    back pain or eliminate the numbness in my left leg," nothing in the physical therapy
    records indicate she was experiencing leg numbness after May 2010.
    Substantial evidence also supports finding excusable neglect and due diligence.
    " 'Excusable neglect' may be found if the tardy party acted diligently despite the
    circumstances." Puget Sound Med. Supply v. Dep't of Social & Health Servs.. 156 Wn.
    App. 364, 376, 
    234 P.3d 246
    (2010). Due diligence in this setting contemplates the
    18
    No. 71166-1-1/19
    prompt filing of a motion to vacate. 
    Akhavuz, 178 Wash. App. at 539
    . "The critical period
    is between when the moving party became aware of the judgment and when it filed the
    motion to vacate." Ha v. Signal Elec. Inc.. 
    182 Wash. App. 436
    , 454, 
    332 P.3d 991
    (2014).
    Substantial evidence supports the finding that Young's attorney acted with due
    diligence. For the first time in opposition to Defendant's Motion for an Order to Show
    Cause Why the Order of Default against Ashely Young Should Not Be Vacated, Choi's
    attorney disclosed entry of the default judgment. Within three weeks, the attorney
    representing USAA and Young filed a motion to vacate the default judgment.
    Because the trial court did not abuse its discretion in granting the motion to
    vacate the default judgment, we affirm.11
    fy-iLoiWilg.
    WE CONCUR:
    4?*,.vi
    11 Accordingly, we need not consider Choi's appeal of the Order Granting Plaintiff's Motion for an
    Award of Attorney's Fees and Costs.
    19