Lacey Storey-Howe v. Okanogan County ( 2015 )


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  •                                                                          FILED
    JULY 21, 2015
    In the Office of the Clerk of Court
    W A State Court of Appeals, Division III
    IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON
    DIVISION THREE
    LACY STOREY-HOWE, a married                 )         No. 32635-7-111
    individual.                                 )
    )
    Appellant,             )
    )
    v.                             )
    )         UNPUBLISHED OPINION
    OKANOGAN COUNTY, and SHAWN                  )
    MESSINGER and "JANE DOE"                    )
    MESSINGER, husband and wife, and the        )
    marital community thereof,                  )
    )
    Respondent.            )
    BROWN, J. -   Lacy Storey-Howe appeals the trial court's order granting summary
    r
    judgment dismissal of her hostile work environment, retaliation, constructive discharge,
    and negligent retention claims against her former employer, Okanogan County
    (County). She contends genuine factual issues remain supporting her claims and
    I
    requests attorney fees. We disagree with Ms. Storey-Howe's contentions and affirm.
    Because she does not prevail here, we do not reach her attorney fees request.
    I
    I.
    FACTS
    Ms. Storey-Howe worked as a communications deputy in the County sheriffs
    department from late 2009 until September 2011. Sergeant Jennifer Johnson and
    No. 32635-7-111
    Storey-Howe v. Okanogan County
    Sergeant Patricia Stevens were her immediate supervisors. Communications Chief
    Shawn Messinger was Ms. Storey-Howe's next higher supervisor in that department.
    Ms. Storey-Howe and coworkers attended a conference in Las Vegas in April
    2011. When asked to attend, Sergeant Johnson allegedly related concerns about Chief
    Messinger's behavior. Before attending the conference, Ms. Storey-Howe had never
    experienced or seen any problems with Chief Messinger. But in December 2010,
    coworker Heather Almont had related a few incidents involving her, including Chief
    Messinger touching Ms. Almont's shoulders and back, singling her out for
    conversations, and giving her a present. Ms. Almont never complained about this
    behavior to anyone at the County.
    Ms. Storey-Howe, Ms. Almont, Chief Messinger, and two male coworkers
    attended the conference. Exceptfor repeatedly asking Ms. Storey-Howe if he could buy
    her a drink while at the Spokane airport, Ms. Storey-Howe did not take exception to
    Chief Messinger's behavior toward her while on the drive from Okanogan County to
    Spokane and while at the airports.
    The group's luggage did not arrive in Las Vegas, and they were told to buy
    clothes and bill the airline. Ms. Storey-Howe joked she should pretend she went to Las
    Vegas to get married and buy a wedding dress. Playing along with the joke, Chief
    Messinger grabbed her hand. Ms. Storey-Howe felt this was inappropriate. She
    alleged Chief Messinger engaged in other behavior while shopping, including kicking
    Ms. Almont's knees and putting his arm around both her and Ms. Almont's shoulder.
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    Later that night, between 10:30 p.m. and midnight, Chief Messinger brought Ms.
    Storey-Howe's and Ms. Almont's luggage to their hotel room. Ms. Storey-Howe was
    alone. She believed the chief was intoxicated because he "was really loud," "was
    extremely obnoxious," and "slurred his words." Clerk's Papers (CP) at 76. Ms. Storey-
    Howe put her suitcase on her bed while he sat on Ms. Almont's bed, making small talk
    about work and the upcoming training. When Ms. Storey-Howe opened her suitcase to
    find a sweatshirt to wear, she saw a Transportation Security Administration form inside.
    Never having seen this form before, she commented on it. Chief Messinger replied,
    '''You're fine as long as you didn't bring your BOB with you.'" CP at 78. When Ms.
    Storey-Howe asked what a BOB was, Chief Messinger replied it was a battery-operated
    boyfriend. At this point, Ms. Storey-Howe became uncomfortable and went to plug in
    her phone so she could text a coworker.
    As she plugged her phone in, Chief Messinger jumped on top of her and
    "flattened [her] onto the bed on [her] back and laid on top of [her] and yelled
    'Steamroller' when he did it." CP at 81. He then asked if she wanted to wrestle. She
    said no and asked him to leave. Chief Messinger got off her, talked briefly about work,
    and then left.
    The next morning, Chief Messinger knocked on Ms. Storey-Howe's and Ms.
    Almont's hotel room door. The first time he knocked, Ms. Almont answered. He asked
    Ms. Almont what time she got in the previous night and if she would be ready to attend
    the conference. He later knocked again, but the women were getting dressed and did
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    not answer. Later at breakfast, Chief Messinger said something about them not
    answering. Ms. Storey-Howe explained but thought his comment was inappropriate.
    That morning, Ms. Storey-Howe called the office and reported Chief Messinger's
    behavior to Sergeant Johnson. Sergeant Johnson notified Undersheriff Joe Somday,
    who immediately began an investigation. The rest of the conference was uneventful.
    After apologizing to Ms. Storey-Howe on the second day of the conference and
    attending one class with her and Ms. Almont, Chief Messinger stayed away from her for
    the remainder of the trip.
    Upon their return to work, because of a scheduling error, Chief Messinger, Ms.
    Storey-Howe, and Ms. Almont worked together the morning of May 11 for about two
    hours. This was the last time Ms. Storey-Howe saw Chief Messinger after the Las
    Vegas conference. When Sergeant Johnson arrived, the scheduling situation was
    reported to Undersheriff Somday, who immediately placed Chief Messinger on
    administrative leave; Chief Messinger did not return to work after that time. Despite
    knowing she could, Ms. Storey-Howe did not inform anybody of the situation before
    Sergeant Johnson's arrival.
    The internal investigation revealed Chief Messinger engaged in inappropriate
    behavior and recommended he be demoted to field deputy. Instead of becoming a field
    deputy, he elected resignation, using up his annual leave until his July 15, 2011,
    termination date. Ms. Storey-Howe was upset about how the County handled his
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    Storey-Howe v. Okanogan County
    resignation, pointing to the County's praise of him in local newspaper articles and an e-
    mail sent out asking coworkers to wish him well in future endeavors.
    After Chief Messinger resigned, Ms. Storey-Howe alleged Sergeant Stevens
    engaged in retaliatory behavior, mainly based on a few July 2011 incidents. Ms. Storey-
    Howe alleged Sergeant Stevens told her not to press her sexual harassment complaint
    because she did not want a new boss. Despite having had a friendly working
    relationship, Sergeant Stevens became less friendly, allegedly making Ms. Storey-
    Howe's work environment "unbearable" by listening to her phone calls, asking her who
    she was speaking to and/or instant messaging with, once yelling at her, and denying her
    the right to switch a shift. CP at 106. Ms. Storey-Howe told Sergeant Johnson about
    this retaliatory conduct. Ms. Storey-Howe quit her job in September 2011.
    In 2013, Ms. Storey-Howe sued the County for hostile work environment,
    retaliation, constructive discharge, and negligent retention. The trial court dismissed her
    hostile work environment claim, finding this was an isolated incident that was
    appropriately handled after it was reported. The court found an insufficient basis
    existed for the remaining claims and dismissed them. Ms. Storey-Howe appealed.
    ANALYSIS
    We review summary judgment orders de novo, engaging in the same inquiry as
    the trial court. Davis v. W One Auto. Grp., 
    140 Wash. App. 449
    , 456, 
    166 P.3d 807
    (2007). "Summary judgment is appropriate only if the 'pleadings, depositions, answers
    to interrogatories, and admissions on file, together with the affidavits, if any, show that
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    Storey-Howe v. Okanogan County
    there is no genuine issue as to any material fact and that the moving party is entitled to
    judgment as a matter of law.'" 
    Id. (quoting CR
    56(c)}. Evidence submitted and all
    reasonable inferences from the evidence are considered in the light most favorable to
    the nonmoving party. 
    Id. To overcome
    a motion for summary judgment, an employee "in a discrimination
    case must establish specific and material facts to support each element of a prima facie
    case." 
    Id. However, the
    employee "'must do more than express an opinion or make
    conclusorystatements.'" Kahn v. Salerno, 90Wn. App. 110, 117,951 P.2d 321 (1998)
    (quoting Marquis v. City of Spokane, 
    130 Wash. 2d 97
    , 105,922 P.2d 43 (1996».
    "Questions of fact can be determined as a matter of law only where reasonable minds
    can reach but one conclusion." 
    Davis, 140 Wash. App. at 456
    . In discrimination cases,
    summary judgment in favor of the employer is "often inappropriate because the
    evidence will generally contain reasonable but competing inferences of both
    discrimination and nondiscrimination that must be resolved by a jury." 
    Id. A. Hostile
    Work Environment Claim
    The issue is whether the trial court erred in granting summary judgment dismissal
    of Ms. Storey-Howe's hostile work environment claim. She contends genuine issues of
    material fact remain about (1) the severity and pervasiveness of Chief Messinger's
    conduct and (2) whether his conduct can be imputed to the County.1
    1 The County argues we should disregard Ms. Storey-Howe's declaration as
    speculative, conclusory, and irrelevant to the issues before the court. The declaration is
    relevant to the four issues we address. Where applicable, the speculative and/or
    conclusory nature of Ms. Storey-Howe's declaration are addressed.
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    Storey-Howe v. Okanogan County
    "WaShington's Law Against Discrimination [WLAD) , ch. 49.60 RCW, protects
    employees from sexual harassment." 
    Kahn, 90 Wash. App. at 118
    ; see also RCW
    49.60.180(3). If sexual harassment creates a hostile work environment, the harassment
    is actionable. Adams v. Able Bldg. Supply, Inc., 
    114 Wash. App. 291
    , 296, 
    57 P.3d 280
    (2002). Because Title VII of the federal law closely parallels the WLAD, we look to
    federal law as persuasive authority in interpreting the WLAD. Washington      v.   Boeing
    Co., 105 Wn. App. 1,8,19 P.3d 1041 (2000). To establish a prima facie hostile work
    environment claim, an employee must show (1) offensive and unwelcome conduct that
    (2) occurred because of sex that (3) was serious enough to affect the terms or
    conditions of employment and (4) can be imputed to the employer. Adams, 114 Wn.
    App. at 296. The third and fourth elements are the two disputed here. We address
    them in order.
    First, "[t]o constitute a hostile environment, the frequency and severity of the
    offensive conduct must be such as to affect the terms and conditions of employment."
    
    Adams, 114 Wash. App. at 296
    . The conduct must be more than merely offensive:
    "[c]asual, isolated or trivial manifestations of a discriminatory environment do not affect
    the terms or conditions of employment to a suffiCiently significant degree to violate the
    law." Glasgow v. Georgia-Pac. Corp., 
    103 Wash. 2d 401
    , 406,693 P.2d 708 (1985).
    A totality of the circumstances test is used to determine whether the harassment
    is sufficiently severe and pervasive. 
    Id. at 406-07.
    Courts look at "whether the conduct
    involved words alone or also included physical intimidation or humiliation, and whether
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    Storey-Howe v. Okanogan County
    the conduct interfered with the employee's work performance." 
    Adams, 114 Wash. App. at 296
    -97. Federal cases consider conduct targeted at others. See, e.g., Spriggs       v.
    Diamond Auto Glass, 
    242 F.3d 179
    , 184 (4th Cir. 2001); see also 
    Adams, 114 Wash. App. at 297
    (using conduct all employees endured to determine there was a disputed fact
    regarding the third element of the prima facie case). However, U[t]he conduct must be
    both objectively abusive (reasonable person test) and subjectively perceived as abusive
    by the victim." 
    Adams, 114 Wash. App. at 297
    .
    For example, in Adams, all employees were subjected to the manager's temper.
    
    Id. at 293,297.
    The manager's displays of temper included the following: (1) popping
    birthday balloons his employees gave him; (2) throwing a pencil down on a desk
    causing it to fly past the plaintiff's head before storming out of the room; (3) shouldering
    the plaintiff away from a computer and into a wall; (4) yanking the plaintiff's hand out of    I
    a box and yelling; and (5) yelling at other employees. 
    Id. at 293-94.
    The court found
    these incidents created enough of a factual dispute as to whether the conduct was
    sufficiently severe and pervasive. 
    Id. at 297;
    see also Alonso v. Qwest Commc'ns Co.,
    LLC, 
    178 Wash. App. 734
    , 
    315 P.3d 610
    (2013) (finding factual dispute where the plaintiff
    visited a psychiatry emergency room in response to coworkers using racially derogative
    terms, implying the plaintiff spoke incorrect English, and openly mocking the plaintiff's
    speech); Campbell v. State, 
    129 Wash. App. 10
    , 
    118 P.3d 888
    (2005) (finding factual
    dispute where plaintiff showed she received offensive department-wide e-mails singling
    her out and was yelled at and mocked in front of others over a period of several
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    Storey-Howe v. Okanogan County
    months). But see Francom v. Costco Wholesale Corp., 
    98 Wash. App. 845
    , 
    991 P.2d 1182
    (2000) (finding no pervasively abusive working environment where a supervisor
    fondled a female employee's butt at an off-site company party, a female manager
    complained about working with the supervisor but did not allege sexual harassment,
    and another female employee complained to the manager about the supervisor's
    inappropriate sexual comments); MacDonald v. Korum Ford, 
    80 Wash. App. 877
    , 886, 
    912 P.2d 1052
    (1996) (finding summary judgment appropriate where manager kissed
    plaintiff at work on New Year's Eve because, "beyond this single incident, [plaintiff]
    could not recall [manager] ever treating her in an inappropriate manner").
    Here, both parties agree Chief Messinger's conduct was inappropriate, but they
    disagree as to whether his conduct affected the terms or conditions of Ms. Storey-
    Howe's employment. She partly argues Chief Messinger's conduct was much more
    severe than the conduct seen in other cases where summary judgment was found
    inappropriate. She contends his conduct, taken with his behavior toward Ms. Almont, is
    pervasive.
    The conduct here was isolated, involving words and physical contact in a closed
    room. Ms. Storey-Howe was uncomfortable and perceived Chief Messinger's behavior
    as inappropriate. But Chief Messinger's behavior did not interfere with her work
    performance. While she later seemed "depressed," according to the Undersheriff's
    report, she still showed up for her shifts and did her job. CP at 282, 284. This is unlike
    in Davis where the employee often missed work, stating he was "mentally sick, drained."
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    Davis, 140 Wash. App. at 458
    . This single incident is more similar to MacDonald, where
    the court found an isolated indiscretion could not support a hostile environment claim,
    rather than to Alonso or Campbell.
    Even when looking at the conduct toward Ms. Almont, Ms. Storey-Howe fails to
    show sufficient evidence to establish this element. Unlike in Adams, subjectively, Ms.
    Almont said she did not realize she was treated differently, and, when coworkers
    pointed it out, she did not take exception to his behavior. Moreover, Chief Messinger's
    behavior toward Ms. Almont did not interfere with Ms. Storey-Howe's ability to work as
    she had never seen any of this behavior in the office. In sum, Chief Messinger's
    behavior was not sufficiently severe and pervasive enough to support a hostile work
    environment claim.
    Second, regarding imputation, the formulation of the sexual harassment
    elements as articulated in Glasgow is taken from federal cases interpreting Title VII.
    
    Glasgow, 103 Wash. 2d at 406-07
    . In Glasgow, the court found harassment is imputed to
    an employer in one of two ways: (1) if an owner, manager, partner, or corporate officer
    personally engages in harassment; or (2) in the case of harassment by a supervisor, if
    the employer knew or should have known of the harassment and failed to take
    reasonable corrective action to end the harassment. 
    Id. at 407.
    Since Glasgow was decided, federal cases have stated a new test: "An employer
    is subject to vicarious liability to a victimized employee for an actionable hostile
    environment created by a supervisor with immediate (or successively higher) authority
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    Storey-Howe v. Okanogan County
    over the employee." Burlington Indus., Inc. v. Ellerth, 
    524 U.S. 742
    , 765, 118 S. Ct.
    2257,141 L. Ed. 2d 633 (1998); Faragherv. City of Boca Raton, 
    524 U.S. 775
    , 807,118
    S. Ct. 2275, 
    141 L. Ed. 2d 662
    (1998). However, there is an affirmative defense to the
    imposition of automatic liability. 
    Burlington, 524 U.S. at 765
    . The defense is available if
    "the employer exercised reasonable care to prevent and correct promptly any sexually
    harassing behavior" and "the plaintiff ... unreasonably failed ... to avoid harm." 
    Id. Ms. Storey-Howe
    argues this court's decision in Sangster v. Albertson's, Inc., 99
    Wn. App. 156,991 P.2d 674 (2000), means we must use the new federal test. The
    County argues we should follow the Glasgow test. The Sangster court found Glasgow
    not controlling because Glasgow does not discuss the effect of failing to use a sexual
    harassment complaint procedure and does not attempt to articulate any affirmative
    defenses. 
    Id. at 166-67.
    However, the Sangster court noted the harasser was a
    manager and liability was automatically imputed to the employer under first test
    articulated in Glasgow. 
    Id. at 166.
    Since Sangster was decided, this court has not
    invoked the new federal test. See, e.g., 
    Campbell, 129 Wash. App. at 20
    ; Davis v. Fred's
    Appliance, Inc., 
    171 Wash. App. 348
    , 362, 
    287 P.3d 51
    (2012). To the extent Sangster
    does alter the analysis in hostile work environment claims, it does so by applying
    persuasive federal law. The Washington Supreme Court has not yet adopted the new
    federal precedent, and considering Campbell and Davis, we follow Glasgow.
    Interpreting Ms. Storey-Howe's argument under Glasgow, Ms. Storey-Howe
    argues Chief Messinger's conduct should be imputed to the County because Chief
    11
    No. 32635-7-111
    Storey-Howe v. Okanogan County
    Messinger is a manager. The Glasgow rule "suggests that there is some difference
    between managers and, collectively, supervisors and co-workers." 
    Davis, 171 Wash. App. at 363
    . In order to automatically impute liability to an employer, a manager's rank in the
    company's hierarchy must be such that the manager acts as the employer's alter ego.
    
    Id. There is
    no evidence here that Chief Messinger was the County's alter ego. His
    authority is limited to the communications department. While he could hire, fire, and set
    schedules of the employees in his department, no evidence shows Chief Messinger
    acted as the County's alter ego. See 
    id. (store manager
    was essentially a supervisor
    where his authority was limited to one department, did not help create company policies
    or business strategies, and had no authority to execute employer's contracts); 
    Francom, 98 Wash. App. at 856
    (front end manager was not a "manager" because he was simply a
    mid-level manager despite being able to supervise and hire employees).
    Alternatively, under the second test enunciated in Glasgow, Ms. Storey-Howe
    contends the County knew or should have known of Chief Messinger's harassment.
    She first argues the statements made by Undersheriff Somday and Sergeant Johnson
    show the County actually knew of Chief Messinger's conduct. Without context,
    Undersheriff Somday told Chief Messinger before leaving for the conference "what
    happens in Vegas does not stay in Vegas." CP at 305. We cannot reasonably infer this
    means Undersheriff Somday was talking about Chief Messinger's flirtatious and/or
    harassing behavior without evidence of prior complaints about this before the trip. The
    same is true regarding Sergeant Johnson's alleged statements concerning Chief
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    No. 32635-7-111
    Storey-Howe v. Okanogan County
    Messinger's be.havior. Ms. Storey-Howe merely speculates as to what behavior these
    statements may concern.
    Next, Ms. Storey-Howe argues Sergeant Stevens and Sergeant Johnson should
    have known about Chief Messinger's behavior because they could observe it from the
    dispatch room .. But his behavior was not as obvious as Ms. Storey-Howe makes it out
    to be as she herself never noticed it. Additionally, it is speculation on Ms. Storey-
    Howe's part as to what should have been seen. This is not the type of evidence
    considered when trying to overcome summary judgment.
    Regardless of whether the County knew or should have known of Chief
    Messinger's behavior, its preventative policies shown at CP 233-237 and its actions to
    immediately prevent further contact between Ms. Storey-Howe and Chief Messinger are
    telling. Moreover, the County promptly began an investigation as soon as Undersheriff
    Somday learned of Ms. Storey-Howe's complaint. See 
    Davis, 171 Wash. App. at 363
    -64
    (finding a prompt and adequate response where the employer had employee apologize
    to plaintiff within a week of learning about the harassment). Except for the brief and
    immediately corrected scheduling error on May 11, 2011, the two did not see each other
    again after returning from Las Vegas. On May 11, Chief Messinger was placed on
    administrative leave by Undersheriff Somday as soon as Sergeant Johnson was notified
    of the situation. See 
    Francom, 98 Wash. App. at 857
    (finding the fact the conduct never
    again occurred after plaintiffs complaint was proof that employer's response was
    reasonable and adequate as a matter of law).
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    Storey-Howe v. Okanogan County
    In sum, once the investigation concluded, Chief Messinger was demoted to field
    deputy where he would not have contact with Ms. Storey-Howe, but he elected to resign
    and use up his accrued annual leave. In addition to the preventative County policy, the
    County took specific preventative measures to address Chief Messinger's harassment
    that were reasonable, prompt, and adequate. Based on this analysis, we conclude the
    trial court did not err in summarily dismissing Ms. Storey-Howe's hostile work
    environment claim.
    B. Retaliation Claim
    The issue is whether the trial court erred in granting summary judgment dismissal
    of Ms. Storey-Howe's retaliation claim. She contends Sergeant Stevens' express
    statement tellin"g her not to pursue her sexual harassment claim coupled with the timing
    of Sergeant Stevens' change in behavior creates a genuine issue of material fact. 2
    RCW 49.60.210(1) provides: "It is an unfair practice for any employer ... to
    otherwise discriminate against any person because ... she has ... filed a charge." To
    establish a prima facie case of retaliation, an employee must show (1) she was
    engaged in a statutorily protected activity, (2) the employer took some adverse
    employment action against her, and (3) retaliation was a substantial motive behind the
    adverse employment action. 
    Campbell, 129 Wash. App. at 22
    . Solely (2) and (3) are
    disputed here.
    2Ms. Storey-Howe contends her constructive discharge is an adverse
    employment action, but, as we conclude below, she was not constructively discharged.
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    I
    f
    "An adverse employment action involves 'a change in employment conditions
    that is more than an 'inconvenience or alteration of job responsibilities' such as reducing   I
    an employee's workload and pay." 
    Id. (quoting Kirby
    v. City of Tacoma, 124 Wn. App.
    454,465,98 P.3d 827 (2004)) (internal quotations omitted). Ms. Storey-Howe was not
    demoted nor did she receive a change in payor workload. Only Sergeant Stevens'
    behavior is criticized. Sergeant Stevens' coolness during the limited supervision in July
    2011 may have inconvenienced Ms. Storey-Howe, but decreased friendliness and less
    collegial supervision is not itself an adverse employment action. Thus, her retaliation
    claim fails.
    C. Constructive Discharge Claim
    The issue is whether the trial court erred in granting summary judgment dismissal
    of Ms. Storey-Howe's constructive discharge claim. She contends Sergeant Stevens'
    behavior made her work environment objectively and subjectively intolerable, forcing
    her resignation.
    ReSignations are presumed voluntary, and an employee who resigned must
    introduce evidence to rebut this presumption. Sneed v. Barna, 
    80 Wash. App. 843
    , 849,
    
    912 P.2d 1035
    (1996). "Constructive discharge occurs where an employer deliberately
    makes an employee's working conditions intolerable, thereby forCing the employee to
    resign." 
    Id. Thus, to
    establish a claim for constructive discharge, an employee must
    show: "(1) that the employer deliberately made the working conditions intolerable for the
    [employee]; (2) that a reasonable person in the [employee's] position would be forced to
    15
    No. 32635-7-111
    Storey-Howe v. Okanogan County
    resign; (3) that the [employee] resigned solely because of the intolerable conditions; and
    (4) that the [employee] suffered damages." AI/stot v. Edwards, 
    116 Wash. App. 424
    , 433,
    
    65 P.3d 696
    (2003). Courts inquire as to whether '''working conditions [were] so difficult
    or unpleasant that a reasonable person in the employee's shoes would have felt
    compelled to resign.'" 
    Sneed, 80 Wash. App. at 849
    (quoting Stork v. Int'! Bazaar, Inc., 
    54 Wash. App. 274
    , 287, 
    774 P.2d 22
    91989». To show conditions are intolerable, an
    employee can demonstrate aggravating circumstances or a continuous pattern of
    discriminatory treatment. 
    Id. at 850.
    In general, the question of whether working
    conditions were intolerable is one of fact; summary judgment is inappropriate unless no
    competent evidence supports the claim. 
    AI/stot, 116 Wash. App. at 433
    .
    Ms. Storey-Howe unpersuasively relies on Haubry v. Snow, 
    106 Wash. App. 666
    ,
    
    31 P.3d 1186
    (2001), and AI/stot. In Haubry, the court found constructive discharge a
    question of material fact where the employer constantly leered at the plaintiff, made
    inappropriate sexual comments, and made physical sexual advances. Haubry, 106 Wn.
    App. at 672-73, 677-78. In AI/stot, a police chief withheld information from the plaintiff
    (a police officer) regarding ongoing drug cases; despite applying this policy to all
    officers, the chief testified this was "not good" for the plaintiff. 
    AI/stot, 116 Wash. App. at 434
    . The court found this, coupled with a claim of being pepper-sprayed and the refusal
    to resolve plaintiff's claim for back wages, potentially established a pattern of intolerable
    discriminatory treatment. 
    Id. at 433-34.
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    No. 32635-7-111
    Storey-Howe v. Okanogan County
    Ms. Storey-Howe presents no constructive discharge facts. Her claim is based
    on Sergeant Stevens' behavior and the County's public response to Chief Messinger's
    resignation, but the alleged changes after Ms. Storey-Howe filed her sexual harassment
    complaint did not create unreasonably intolerable working conditions. First, Sergeant
    Stevens began listening to Ms. Storey-Howe's calls; Ms. Storey-Howe admits this is
    appropriate supervisory behavior. Ms. Storey-Howe concludes this is intolerable
    because supervisors normally listen to calls only when doing job evaluations, but this
    type of conclusory statement is insufficient to overcome summary judgment. Second,
    Sergeant Stevens continually asked who Ms. Storey-Howe was talking with on the
    phone and/or instant messaging. Having to answer such questions might be
    inconvenient, but it is not unreasonably intolerable. Similarly, Sergeant Stevens' limited
    gruffness with Ms. Storey-Howe in front of coworkers and her refusal to allow one
    scheduling change is not enough to create intolerable working conditions. See 
    Sneed, 80 Wash. App. at 850
    (no evidence of constructive discharge where plaintiff had to share
    a secretary and supplies because her new position had no budget or assistance, was
    moved to a small and noisy office, and received no guidance because these allegations,
    while frustrating, were not objectively intolerable); Barrett v. Weyerhaeuser Co.
    Severance Pay Plan, 
    40 Wash. App. 630
    , 638,700 P.2d 338 (1985) (mere dissatisfaction
    with working conditions does not negate the voluntariness of a resignation).
    As for the County's response to Chief Messinger's resignation, Ms. Storey-Howe
    has not demonstrated a genuine issue of material fact. The newspaper articles did not
    17
    No. 32635-7-111
    Storey-Howe v. Okanogan County
    say anything untrue and were limited in scope. The first article stated Chief Messinger
    was "one of the best" primarily because he was good at getting funding for the
    department. CP at 344. The second newspaper article stated Chief Messinger left on
    his own, a true statement, followed by the sheriffs refusal to comment further. In regard
    to the e-mail.itwasaone-timecommunication.Ms. Storey-Howe never saw Chief
    Messinger after May 11 and was not forced to wish him well. Ms. Storey-Howe
    presented no evidence the County acted deliberately to create intolerable working
    conditions by making these statements. As such, the County's actions did not create
    unreasonably intolerable working conditions.
    Unlike in Haubry, Ms. Storey-Howe was not on the receiving end of continuous
    aggravating sexual harassment before she resigned. And unlike in AI/stat, the behavior
    here by both Sergeant Stevens and the County was not unreasonably intolerable nor
    demonstrative of a continuous pattern of discriminatory treatment, even when viewed
    together. Given this record, Ms. Storey-Howe has failed to rebut the presumption her
    resignation was voluntary.
    D. Negligent Retention Claim
    The issue is whether the trial court erred in granting summary judgment dismissal
    of Ms. Storey-Howe's negligent retention claim. She contends (1) the claim is not
    duplicative, (2) the County knew of Chief Messinger's behavior, (3) and the County did
    nothing.
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    No. 32635-7-111
    Storey-Howe v. Okanogan County
    "An employer may be liable for harm caused by an ... unfit employee if (1) the
    employer knew, or in the exercise of ordinary care, should have known of the
    employee's unfitness before the occurrence; and (2) retaining the employee was a
    proximate cause of the plaintiff's injuries." Betty Yv. A I-Hel/ou, 
    98 Wash. App. 146
    , 148­
    49,988 P.2d 1031 (1999). While an employer can be liable for negligent retention, a
    plaintiff may not make a duplicative claim. See 
    Francom, 98 Wash. App. at 866
    .
    In Francom, the court found the plaintiff's negligent supervision/retention claim
    was duplicative because the plaintiff relied on the same facts to support her
    discrimination claim. 
    Id. Ms. Storey-Howe
    relies on the same facts to support her
    hostile work environment and negligent retention claim. She argues her negligent
    retention claim is not duplicative because negligent retention, unlike hostile work
    environment, requires her to show the County knew or should have known of Chief
    Messinger's unfitness.
    First, as discussed above, we have rejected Ms. Storey-Howe's hostile work
    environment claim. Second, the Francom court's decision was not based on what a
    plaintiff needed to show for each individual claim; rather, its decision was based on
    whether the same facts were used as a basis for each individual claim. The court found
    allowing recovery under both theories would permit the plaintiff to be compensated
    twice for the same emotional injuries. 
    Id. at 864-66.
    In context Ms. Storey-Howe's claim for negligent retention is duplicative. Even
    so, Ms. Storey-Howe has not shown a genuine issue of material fact. As discussed
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    No. 32635-7-111
    Storey-Howe v. Okanogan County
    above, the County did not know, nor should it have known, of Chief Messinger's
    unfitness. Thus, Ms. Storey-Howe cannot show the first element of a negligent
    retention claim. Therefore, her negligent retention claim fails.
    Affirmed.
    A majority of the panel has determined this opinion will not be printed in the
    Washington Appellate Reports, but it will be filed for public record pursuant to RCW
    2.06.040.
    Brown, A.C.J.
    WE CONCUR:
    orsmo, J.   (!                                    Lawrence-Berrey, J.
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